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Car Hire Conditions FRANCHISE

1. FREE 24 hours Telephone Roadside Assistance Wheels Tires Hubcaps Locks Windows Side and Rear view Mirrors Undercarriage Motor Towing service after accident Taxi transportation Clutch Battery Locks Copy of the key and delivery of the key to closest Goldcar office Damage to oil sump Catalytic convertor Radiator and Exempt of 500 deposit for replacement vehicle in case of accident or break down and the Repair Period Purchasing this cover the CDW Excess and the Theft Excess are NOT waived Please check the spread sheet attached for more information Purchasing this cover the CDW and Theft Excess is waived We will cover the following TP Theft Vehicle Theft Protection CDW the Collision Damage Waiver CDW It is covered the damages to the rented vehicle damages to the bodywork paint and mechanic damages arising from a collision fortuitous fire and vandalism acts as long as the conditions stated in the contract are fulfilled FREE 24 hours Telephone Roadside Assistance Wheels Tires Hubcaps Locks Windows Side and Rear view Mirrors Undercarriage Motor Towing service after accident Taxi transportation Clutch Battery Locks Copy of the key and delivery of the key to closest Goldcar office Damage to oil sump Catalytic convertor Radiator and Exempt of 500 deposit for replacement vehicle in case of accident or breakdown and the Repair Period 7 Goldcar rental Traffic fines sanctions and judicial
2. Car Hire Conditions FRANCHISE Malta Commercial Doc December 2014 Table of Contents Included in the Price PAGE 3 Important Information PAGE 3 Fuel Systems PAGE 4 Payment Details PAGE 5 Extras and Additional Charges PAGE 6 Optional Covers PAGE 8 Travelling Outside of Malta Special Conditions and Covers Not Included in any Cover Package Goldcar Offices PAGE 11 Vehicle Availability PAGE 12 Special Vehicle Groups Extensions of the Rental Period Returning Vehicles Early Customer Services PAGE 13 Grace Period Roadside Assistance S O S Reservation Department Claims Department N Goldcar rental These term and conditions constitute our agreement with you for the services we provide for the supply of car Hire For further information please check our Website https www goldcar es tc Unlimited Mileage The rental rates include Compulsory Automobile Cover and the Supplementary Civil Liability cover for the damage involving third parties arising from use and circulation of the vehicle CDW Collision Damage Waiver with excess Not covered under the included cover Tires Wheels Rear view and side mirrors Windows Hubcaps Taxi transportation Towing costs Locks Battery Motor Undercarriage and Interior of car Clutch Replacement Keys Copy of the key and delivery of the key to the closest Goldcar office Damage to oil sump Catalytic convertor Radiator 500 deposit if a replacement vehic
3. OPTION 2 Full Fuel SDC CRS The Classic Return System SDC in Spanish and associated with a higher rate this option includes a full tank of fuel and must be paid on collection of the vehicle The price of fuel is determined based on the price of the petrol stations This option implies that the customer has to re turn the vehicle full of fuel all rental durations It will be necessary that the customers show the pet rol station receipt on return confirming they have refilled the tank If the vehicle is not returned with a full tank the refund of the amount paid will have a deduction equal to the value of the missing li ters of fuel according to the current petrol station prices plus a penalization of 40 You will have to define the Fuel option Full Fuel in this case within the reservation Diesel vehicles are available normally at an additional charge of 2 per day but diesel vehicles can never be confirmed to the client before pick up If the client wants to hire a diesel car he should ask for it upon arrival Our agents will receive weekly rates and these prices are subject to future modifications If weekly rates are received it is still possible to hire a car for a shorter rental period than one week although the minimum rental is 3 days This means that although it is possible to make a reserva tion for a period of less than 3 days 1 or 2 days the cost for 1 2 or 3 days is the same The price of 6 and 7 days is t
4. costs related to traffic violations or law and tolls All costs derived from the use of the incorrect and or lack of petrol Goldcar is not to be held liable for items stolen forgotten or lost inside the vehicle It is recom mended having these items covered through personal travel cover The loss of the vehicle documents If customers load the car with more than the stated capacity or vehicles are taken off road un paved roads It is not permitted to remove the vehicles seats If the driver is found to be under the influence of alcohol or drugs and or found using their cellular phone at the time of the accident NEGLIGENCES The use not permitted includes and is not limited to the following cases mentioned by way of ex ample Pushing or towing another vehicle Driving in areas not suited to public transport such as beaches race tracks forestry roads back roads etc Driving on dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle Driving the vehicle in restricted areas and more specifically on airport roads and other roads for aeronautical and or military use Negligent behaviour when the vehicle s indicators show an alert that customers state are known to them when they sign the agreement Transport of goods or animals and in particular substances that are hazardous inflammable and or poisonous for the vehicle and its occupants The transport of indivi
5. 150 will be applied if the returned car requires special cleaning ONE WAYS One ways are not allowed ACCIDENT ADMINISTRATION FEE We charge a 50 administration fee to the clients when they are involved in an accident File pro ceedings and have NOT taken our Super Relax Cover destination with Excess This will be applicable to all our countries where we have Excess this fee won t be applicable to destinations Zero Excess AFTER HOURS COLLECTION The after hours collection has an additional local charge of 47 2 per car flight numbers are essen tial The after hour fee will also be applicable to the customers who arrive with a delayed flight and col lect the vehicle after the opening times The customer will have to claim this to the Airline Compa ny FINES We charge a 47 2 administration fee to the client if we receive a traffic fine We are obliged to provide the corresponding Authorities with the details of the customers who receive a fine during the hire period This fee does not include the payment of the fine The customer must pay the fine directly to the corresponding Malta Authorities 5 Goldcar rental LOSS OF THE VEHICLE DOCUMENTS If a customer returns a vehicle and the vehicle documents are not in the car after checking the car we will proceed to charge this fee The cost of this fee will be as follows Malta 35 per vehicle VEHICLE ABANDONED Customers who aba
6. duals or goods for which the customers receive direct or indirect payment Sub leasing the vehicle Using the vehicle for unlawful activities Transporting a number of passengers and amount of luggage not authorised for the vehicle con cerned Manipulation of the speedometer Customers must report any malfunction of the speedometer to Goldcar immediately Transport of luggage or any other item on the vehicle s roof even when an adequate luggage rack is used for the purpose 8 Goldcar rental Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use Driving the vehicle when tired not feeling well and under the influence of alcohol medicine or drugs Reckless driving Using the vehicle to give driving lessons under any circumstance and or to teach special driving techniques Driving against the traffic regulations The vehicle is driven by a person who is not authorised to do so in the agreement as either a cus tomer and or a supplementary driver Driving a hired vehicle beyond the borders of continental Spain and vehicles hired in the Balearic or Canary Islands that are not allowed to leave the island where they were hired unless they have express written permission to do so and the relevant extra cover has been taken out Continued use of the vehicle after the rental period
7. e claim This file number must be quoted in the subject line of any further correspondence regarding the file in order to process the claim correctly In order to access this information you will need your agency number and password which will be provid ed to you by our sales department A complete user s manual will also be provided 12 Goldcar rental To contact the department heads of the Customer Services Departments Sophie Servranckx Email address sophieservranckx goldcar com Laura Collins Email address lauracollins goldcar com The translations of these general terms and conditions are for information purposes only and are not le gally binding 13 Goldcar rental
8. han 70 years will be able to drive our vehicles but they will have to pay a surcharge of 8 26 per day with a maximum charge of 99 12 per rental The customers who are 70 will not pay this surcharge MINIMUM AGE REQUIRED DRIVING LICENCE MINIMUM PERIOD Drivers must be 21 years and have held a valid driving licence for a minimum of 12 months Cus tomers who are under the age of 25 will be able to drive our vehicles but they will have to pay a surcharge of 8 26 per day with a maximum charge of 99 12 per rental please see the specific costs in the table below The customers who are 25 will not pay this surcharge We took this decision given the high risk of accidents in customers of this age group The customers who have held the driving license for less than 4 years will also have to pay a fee of 8 26 per day with a maximum charge of 99 12 per rental please see the specific costs in the table below We will apply only one charge if the customer is under the age of 25 and has had a driving li cense less than 4 years GPS We have GPS available at many of our locations although it cannot be reserved in advance If the customer would like GPS they must check the availability upon arrival at the pick up location The cost of GPS is 11 8 per day with a maximum of 165 2 per rental It is necessary to leave a deposit of 90 which will be refunded when the GPS is returned in good condition SPECIAL CLEANING A charge up to
9. has ended It is not possible to reserve last minute bookings for the same day after 22 00 and until the office is open in the morning again Please take into account that this is only applicable to last minute bookings you can still send bookings after 22 00 for other dates Reservations can only be cancelled up to 4 hours prior to the start of the rental after these 4 hours it will not be possible to cancel the booking We will invoice you the no show bookings related to the bookings confirmed for special car groups We remind you that our special car groups are E DD DG FF G GG L LL N I J JJ K P PP Q V VV IMPORTANT Invoicing twice a month You can find the invoices for the No show bookings in the Agency Area SAR same procedure as the current one for your prepayment invoices once you have re ceived the usual email explaining that you can find your pending invoices in the Agency Area you can find the no show invoices in this Agency Area as well 9 Goldcar rental The amounts we will invoice you for the No Show bookings will be as follows Rental from 1 to 3 days 5 VAT included per booking Rental for 4 days 6 VAT included per booking Rental for 5 days 7 VAT included per booking Rental for 6 days 8 VAT included per booking Rental for 7 days 9 VAT included per booking Rental longer than 7 days 10 VAT included per booking We will only deliver Goldcar rental vehicles to customers at ou
10. he weekly net rate price When the rental period is for less than a week we calculate the price of one week and divide among 6 Then multiply the result by 4 or 5 days If the lease is for more than a week we estimate the cost of a week and divide it by 7 Then multiply the result by 8 9 days We accept credit cards to pay the costs of cars rental fuel and other local extras The main driver of the car rental contract must be the cardholder of one of the following valid credit cards Master Card and VISA It is possible to pay with one card rental fuel extras and leave the Excess with a different card both cards must be in the name of the main driver on the rental agreement We also accept debit cards Amex Postepay and Diners as long as the customer takes our Goldcar Super Relax Cover It is NOT possible to pay by cash DIESEL Diesel vehicles are available at additional charge Please see Fuel section for more information ADDITIONAL DRIVERS 5 9 taxes included per day with a Maximum charge of 82 6 taxes included per driver 4 Goldcar rental BABY SEATS BOOSTER SEATS MAXI COSI 5 9 taxes included per day with a Maximum charge of 82 6 taxes included Baby seats Booster seats must be fitted by the parent or guardian Our staff is not permitted to help with the fitting of these items The customer will always be responsible for fitting the seat MAXIMUM AGE DRIVER Drivers older t
11. le is needed and Repair Period Please see more in the Optional Covers Section Theft Protection TP with excess lt VAT Airport Service Fee offices on airport Telephone assistance is free for every customer on weekdays between 09 00 and 18 30 There will be a service charge that will not exceed 30 for contacting Roadside Assistance S O S outside of these hours unless the customer has selected the optional Relax Cover Package Please see the Op tional Cover section for more information Goldcar gives a 59 minute grace period for the drop off of vehicles without any additional costs to the customers Therefore Goldcar permits customers to return their rental vehicles up to 59 minute later than the time stated on the rental contract LC The car hire contract may have a maximum duration of 28 days After 28 days a new contract is re quired Please see the section Extensions of the Rental Period for more information The following documents are necessary to be able to rent a vehicle Passport or Identification card in ternational driving license written in Roman letters and a valid credit debit card Please see the section Payment Details for more information Hirer must inform our Goldcar office in Malta within 2 hours of any accident or damage and also file a police report for any accident or damage Otherwise the customer will be charged the full Excess 3 Goldcar rental te te ae
12. les In the event the vehicle is returned later than 59 minute past the agreed rental drop off time stated in the contract the cover will no longer be valid and the customer will be responsible for paying a 40 per day late fee In addition to the corre sponding late fees the customer must also pay the daily rental rate All reservations amendments cancellations have to be made through our automatic booking system Goldcar is proud to have its very own Roadside Assistance Department We offer 24 hour roadside assistance for our clients Telephone assistance is free for every customer on weekdays between 09 00 18 30 There will be a service charge that will not exceed 30 for contacting Roadside Assistance outside of these hours unless the customer has selected the optional Relax Cover Package To contact the S 0 S department Tel 356 79777349 S O S Roadside Assistance must be notified within 48 hours if Theft All thefts must be reported to the police and an original copy of the report must be obtained by the customer Accident In case of accident or collision the client must correctly fill out the provided form Accident Re port which can be found in the glove box of the rental vehicle All claims must be registered within 30 days of the drop off of the vehicle through the agency section of our website www goldcar es You will receive a confirmation email with the details and file number that have been assigned to th
13. n it will not be possible to make any more bookings with Priority Check in Express service This means that the bookings will not be rejected These bookings will be confirmed but the Priority Check in Express service will NOT be booked This service is purchased when you make a booking using one of our automatic booking systems Please for further information consult the information related to our Automatic Booking Systems High season periods 21 12 14 to 31 12 14 28 03 15 05 04 15 01 07 15 30 09 15 amp 20 12 15 03 01 16 Goldcar vehicles rented in Malta are not allowed to travel outside of Malta Island Customers who pick up their vehicles at our Malta office may travel to Gozo as long as they take an addi tional cover The cost of this additional cover is 11 75 per day of the total rental period with a minimum charge of 35 and with a maximum charge of 117 5 6 Goldcar rental EXCESS PRICE TABLE MALTA Special Conditions amp Covers Please check the spread sheet attached for more information Purchasing this cover the Theft Protection Excess and the Collision Damage Excess are waived CDW It is covered the damages to the rented vehicle damages to the bodywork paint and mechanic damages arising from a collision fortuitous fire and vandalism acts as long as the conditions stated in the con tract are fulfilled Please check the spread sheet attached for more information Relax Cover Package Covers
14. ndon Goldcar vehicles at any location other than the location agreed upon on the rental agreement will be responsible for the costs assumed by Goldcar Rental for the transport of the vehicle to the agreed upon drop off location as well as the corresponding daily rental charges and 35 daily penalization fee TELEPHONE ASSISTANCE SOS Telephone assistance is free for every customer on weekdays between 09 00 and 18 30 There will be a service charge that will not exceed 30 for contacting Roadside Assistance S O S outside of these hours unless the customer has selected the optional Relax Cover Package Please see the Optional Cover section for more information SUBSTITUITION VEHICLE In the cases of an accident or Vehicle breakdown a 500 deposit will be necessary for the collection of a substitution vehicle The deposit will not be necessary for any customers whom have con tracted the optional Super Relax Cover Package EXPRESS PRIORITY CHECK IN SERVICE The customers who purchase this service will have the advantage of not having to wait to pick up the car We will have a priority check in desk for immediate pick up The cost of this service is between 20 and 50 in high season VAT included per booking Please take into account that this special service is limited to a certain number of bookings per hour in each location Once we have reached our limit of bookings requesting this service 8 pick ups per hour and loca tio
15. ntal In the case a customer would prefer a diesel vehicle they should communicate this at the moment they pick up the vehicle Please see the Fuel section for more information All vehicles will receive instant confirmation through the automatic booking system Special Groups Automatic and Convertible are not available Vehicles cannot be extended without prior notice The collaborator must send any vehicle hire extension to Goldcar to Malta office airport by e mail or fax and always send a copy of this extension by e mail to the following e mail address as well extensions goldcar com The minimum period of time required to send the extensions is 24 hours prior to the end of the current contract The customer must also travel in person to Malta Goldcar office in order to make the necessary ad justments to the rental contract Rental periods cannot be extended by telephone If for any reason the rental period cannot be extended then the customer is obligated to return the rental Vehicle at the loca tion time and date agreed upon on the rental contract IMPORTANT For all extensions of contracts we will apply the price according to the original booking date and not according to the date when the extension is made The extension cannot be sent as a new booking It will always be an extension of an existing con tract The car hire contract may have a maximum duration of 28 days After 28 days a new contract is re quired When a cu
16. r Malta Airport office In no case will we make the delivery of our vehicles to any locations other than our Malta airport office Customers can find our offices in the Arrivals Hall inside the area designated to car rental companies MALTA INTERNATIONAL AIRPORT Code MLA TEL 356 79371938 amp 356 9949 3177 E MAIL mla goldcar com Hours of Operation Monday Sunday 09 00 to 22 00 Reservation Confirmations 24 hours Monday Sunday Out of Hours between 22 01 amp 08 59 Extra charge of 47 2 per vehicle Pick Ups The flight numbers are essential if these details are not provided we cannot guarantee that a Goldcar representative will wait for customers All Goldcar airport offices will close at 20 00 on Christmas Eve No reservations with pick up times after 20 00 will be accepted All Goldcar airport offices will close at 22 00 at New Year s Eve No reservations with pick up times after 22 00 will be accepted Main Office Head Office This is not a sales office Edificio Goldcar Carretera Valencia N332 KM 115 C Camino del Campet S N 03550 San Juan de Alicante TEL 965 65 24 82 FAX 965 65 16 72 Hours of Operation Monday Thursday 09 00 18 30 Friday 09 00 15 00 Closed Saturday and Sunday E Mail CENTRAL GOLDCAR COM National Holidays Closed All Day Christmas Eve and New Years Eve Closes at 15 00 Local Holidays Closed All Day March 19 April 9 amp 19 June 25 October 9 10 Goldcar re
17. stomer needs a vehicle for a rental longer than 28 days we will have the following op tion MAKE A NEW CONTRACT A new booking has to be made applying the rate at the time the booking is confirmed and according to the pick up date of the new booking it is NOT possible to use the rate applied to the previous book ing contract A new vehicle will be provided the previous vehicle is returned The local extras have to be paid again in the new contract Additional drivers Additional covers Die sel etc The fuel tank of the new contract vehicle has to be paid In the event the vehicle is returned later than the agreed rental drop off time stated in the contract the cover will no longer be valid and the customer will be responsible for paying a 40 per day late fee In addition to the corresponding late fees the customer must also pay the daily rental rate Customers who abandon Goldcar vehicles at any location other than the location agreed upon on the rental agree ment will be responsible for the costs assumed by Goldcar Rental for the transport of the vehicle to the agreed upon drop off location as well as the corresponding daily rental charges and 40 daily penali zation fee 1 Goldcar rental If a customer returns the vehicle earlier than the agreed upon drop off date stated in the rental contract Goldcar will not refund the customer for any unused days There is one hour grace period for the return of all rental vehic

Car Hire Conditions FRANCHISE

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