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Operation

1. 20 Use the Diags screen 20 Configuration use 2 lupo Le a De ee ewe eee ei E 21 Change the Clock and the Alarm thresholds in the Setting menu 21 Change the Beeper setup the Contrast and the Language in the Display menu 23 Maintenance evel dc da 2 9 Parts 25 Determine if you need a replacement part 25 Return parts to 25 Remove the front 26 Install the front panel 27 Inspect the air filter 28 Store the batteries and the UPS system 29 Replace a Network Management 31 Replace a battery module 31 Troublesho60llng u a ais OO Status and Alarm Messages 35 Display messages 35 ii MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Safety Warning All safety instructions in the Safety Sheet 990 2940 must be read understood and followed prior to handling using the system Failure to do so could result in equipment damage serious injury or death Warning For safety reasons only qualified personnel is allowed t
2. ABus Communication Fault Communication fault detected on the ABus Check ABus wiring If this does not help contact APC ABus Termination Fault ABus termination is missing Check if termination is present If this does not help contact APC Batt Temperature Exceeded Upper Limit The temperature of one or more battery units has exceeded the system specifications Contact APC Customer Support see the back cover Battery over voltage The battery voltage is too high and Contact APC Customer Support the battery charge is low Note Runtime is limited in duration warning the charger has been deactivated see the back cover Bypass Not Available The frequency or voltage is out of Correct the input voltage to provide Input Freq Volt Out Of acceptable range for bypass This an acceptable voltage or frequency Range message occurs when the UPS is online and indicates that the bypass mode may not be available if required Discharged Battery The UPS is in battery operation and No corrective action is necessary Shut down the system and the load equipment or restore incoming voltage Emergency PSU Fault The redundant Emergency Power Supply Unit PSU 1s not working The UPS will continue to work normally but the PSU should be replaced Contact APC Customer Support see the back cover EPO Activated The Emergency Power Off switch Deactivate the Emergency Power Of
3. 1 Insert the two guide taps at the bottom of the front panel into the two slots at the bottom of the enclosure 2 Push the front panel against the enclosure to engage the locking device at the top of the enclosure 3 Tum the two black lock devices away from the display to a horizontal level by using a coin or a similar tool MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation 27 Inspect the air filter The UPS and XR Enclosure front panels are fitted with air filters on the inside of the front panels for extra protection of systems installed in environments with conductive dust Check the air filters once a month If the air filters show visible dust or other impurities the air filters must be replaced W W 1 Remove the front panel from the enclosure See Remove the front panel on page 26 2 Remove the wing nuts from the plate between the upper and lower air filter 3 Remove the plate 28 MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation POIS wc Store the batteries and the UPS system Push the top air filter downwards and pull outwards to remove Pull the lower air filter outwards and push upwards to remove Position the new air filters and make sure that the metal side of the air filters face outwards Remount the plate between
4. PBus Communication Fault on Cable 2 Communication fault detected on PBus 2 Check PBUS 2 wiring If this does not help contact APC PBus Termination Fault on Cable 1 PBus 1 termination is missing Check if termination is present If this does not help contact APC PBus Termination Fault on Cable 2 PBus 2 termination is missing Check if termination is present If this does not help contact APC Parallel Configuration Fault The parallel system has not been configured correct Contact APC Parallel Redundancy The parallel redundancy has been No corrective action is necessary Restored restored Replace Batt s One or more Battery Modules need See the section How to replace a replacement only applicable with internal batteries battery module for procedures Runtime Is Below Alarm Threshold The predicted runtime is lower than the user specified minimum runtime alarm threshold Either the battery capacity has decreased or the load has increased Option 1 Allow the battery modules to recharge Option 2 If possible increase the number of battery modules Option 3 Reduce the load Option 4 Decrease the alarm threshold Contact APC Customer Support see the back cover Site Wiring Fault Wrong phase rotation on the input side The UPS will continue to supply conditioned power from batt An electrician should check that the UPS has be
5. Warning For safety reasons only qualified personnel is allowed to perform the operation procedures described in this chapter Warning Parallel Operation is not available for the 3 1 version of MGE Galaxy 3500 gt gt 12 MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Turn into external maintenance bypass required the load must be off and the batteries must be pulled out to the red disconnect Warning In bypass operation the batteries are still charged If a total power off is NM line see the section Perform a total power off on page 14 1 From the Overview Screen press ENTER Chrg 100 Press Load 000 xxxVin 000Vout x0Hz Runtime Ohr Om 2 Go to Control by using the UPIDOWN Use Press Control Logging navigation keys and press ENTER gt Status Display C Setup Diags g Help 3 Go to UPS into Bypass by using the UP Use DOWN navigation keys and press ENTER UPS into Bypass Press Do Self Test M Simulate Power Fail We Start Runtime Cal 4 Goto YES UPS into Bypass by using the Use Press UP DOWN navigation keys and press ENTER Confirm UPS into Bypass gt 5 From the UPS Check that all UPS units NO ABORT in bypass on each of the displays The VW YES UPS into Bypass yellow bypass LED is illuminated on each UPS unit 6 From the external Maintenance Bypass Panel MBP Chec
6. N that there are no internal UPS faults 1 Check that the UPS is in bypass The green LOAD ON and the yellow BYPASS LEDs are illuminated 2 Turn the mechanical bypass lever downwards into a horizontal position to deactivate the internal bypass operation 3 Ifthe UPS has not returned to normal operation Press ESC to return to the previous menus and turn out of bypass from the display via Control gt UPS out of bypass gt Yes UPS out of bypass 4 Check that the UPS is in normal operation The yellow BYPASS LED turns off and the green LOAD ON LED remains illuminated MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Perform a total power off O Note In order to carry out this procedure the load supported by the UPS must be turned off MA r o E Li 1 NY 1p TE TEN A I i Be DS n B DNA N ZZ X We 1 A A Enclosure 1 Check that the load which is supported by the UPS is turned OFF 2 From the UPS Turn load OFF from the display via Control gt Turn Load Off gt Yes Turn Load Off 3 From the XR Enclosure s ifavailable Set the DC disconnect switch es to position OFF 4 From the UPS Disconnect the batteries by pulling them out to the red disc
7. information to the representative Return parts to APC Call APC Customer Support to obtain an RMA number To return a failed module to APC pack the module in the original shipping materials and return it by insured prepaid carrier The APC Customer Support representative will provide the destination address If you no longer have the original shipping materials ask the representative about obtaining a new set Pack the module properly to avoid damage in transit Never use styrofoam beads or other loose packaging materials when shipping a module as the module may settle in transit and become damaged Enclose a letter in the package with your name RMA number address a copy of the sales receipt description of the problem a phone number and a check as payment if necessary N Note Damages sustained in transit are not covered under warranty MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation 25 Remove the front panel 1 Usea coin or similar to turn the two black lock devices on either side of the display in the direction of each other to a vertical position 2 Push the front panel upwards and pull it outwards to disengage the locking device at the top of the enclosure 3 Lift the front panel free of the two slots at the bottom of the enclosure 26 MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Install the front panel
8. to the connected load bypassing all internal UPS functions and filters Battery back up is not available in internal bypass operation even though the batteries are in place External maintenance bypass operation The UPS can be connected to an optional external MBP When activated this panel bypasses the entire UPS enclosure feeding utility mains power directly to the load An activated external MBP completely isolates the UPS and allows maintenance to be performed An external MBP is mandatory if the UPS is running in parallel Optional parallel operation The connected load is powered by multiple UPS units to increase system redundancy or to increase power The internal mechanical bypass lever is not available MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Single System without External Bypass Panel A Turn into internal bypass Warning For safety reasons only qualified personnel is allowed to perform the operation procedures described in this chapter Warning In bypass operation the batteries are still powered If a total power off is required the load must be off and the batteries must be pulled out to the red disconnect line see the section Perform a total power off on page internal mechanical bypass lever is activated N Caution The load is not protected by the UPS and the power is not conditioned when the Note This procedure is not applicable to parallel systems as the internal m
9. Arc by Schneider Electric Operation MGE Galaxy 3500 Series 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V About this Manual This manual is intended for the user of the MGE Galaxy 3500 series It refers to important safety warnings and instructions gives an introduction to the display interface and provides information on operation load connection parts replacement troubleshooting total power off and restart manual but the manual is intended for users of one or more units within the MGE Galaxy 3500 series Most illustrations show 523 mm enclosures but apply to both enclosure sizes Any Note Only graphics of MGE Galaxy 3500 products with built in batteries are shown in this differences between the two enclosure sizes will be addressed in the manual How to find updates to this manual You can check for updates to this manual on www apc com Look for the latest letter revision A B ect of the manual MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Contents Lipa ENT DA 2 User Interface colo es erteilen rer 2 Interface area iii ea 2 Display interface 2 Menu tree c oru eser aa A eR c RU ea a cake 3 Lilo T 5 Normal operation 5 Battery operation 5 Internal bypass operation 5 External maintenanc
10. WN navigation keys and press ENTER Turn Load On 4 Goto YES Turn Load ON by using the Use Press UP DOWN navigation keys and press ENTER Confirm A Turn Load OFF 5 Ifthe UPS is running in parallel operation NO Abort this procedure must be carried out on each YES Turn Load ON UPS 1 From the Overview Screen press ENTER 2 Go to Status by using the UP DOWN navigation keys and press ENTER Control Logging 3 Use the UP DOWN keys to go through the below parameters and press the ESC key to g Help return to the previous menus Chrg 100 Press Load 000 xxxVin 000Vout x0Hz Runtime Ohr Om Use Press gt Status Display Setup Diags View Parameters Voltage on all phases Utility mains voltage V bypass voltage V and output voltage V for each phase Current on all phases Utility mains current A bypass current A and output current A for each phase kVA and kW Apparent power kVA and real power kW generated by the UPS and the connected load Frequencies Utility mains frequency bypass frequency and output frequency in Hertz Hz Load and batteries Load Percentage of the load in relation to the total UPS capacity MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation View Parameters Bat Voltage Shows either the posit
11. Yes Turn Load Off From the external MBP Turn the output switch Q2 to position O OFF From the external MBP Turn the input switch Q1 to position O OFF From the XR Enclosure s if available Set the DC disconnect switch to position OFF From the UPS Disconnect the batteries by pulling them out to the red disconnect line shown on each battery unit 7 From the XR Enclosure s if available Disconnect the batteries by pulling them out to the red disconnect line shown on each battery unit MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation 11 Perform a restart Warning Only qualified personnel familiar with the construction and the equipment restart the UPS From the XR Enclosure s if available Connect the batteries by pushing them in From the UPS Connect the batteries by pushing them in From the XR Enclosure s if available Set the DC disconnect switch es to position ON From the external MBP Turn the input switch Q1 to position ON From the external MBP Turn the output switch Q2 to position ON Dw c From the UPS Turn load ON from the display via Control gt Turn Load On gt Yes Turn Load On 7 Check that the load is ON Note The UPS is now ready to support the load Note Auto detection on frequency if a problem occurs call APC Customer Support see the back cover of this manual Oo Parallel System
12. avigation keys and press ENTER Control Logging Status Display Setup Diags 1 3 Go to View Log by using the UP DOWN T B navigation keys and press ENTER View log ess Clear log View statistics aD 4 Go to On Line by using the UPDOWN Use Press navigation keys and press ENTER 5 The top line states date time and event number Lines 2 3 and 4 are part of the 24 Sep 15 06 48 15 Mains out ofRange On Line event list To view the entire list Use the UP Logging Screen example DOWN keys to go through the log events and press ENTER to get a detailed description of a particular event MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation 19 View Statistics View the statistics on the operation mode changes the inverter time and the duration of battery operation 1 From the Overview Screen press ENTER m Chrg 100 IESS Load 000 xxxVin 000Vout x0Hz Runtime Ohr Om 2 Go to Logging by using the UPIDOWN Use Press navigation keys and press ENTER Control Logging N Status Display Setup Diags y Help 3 Go to View Statistics by using the UP Use Press D navigation keys and press ENTER View log 8 y P N Clear log View statistics Logging Screen Use the Diags screen SUM View troubleshooting information 1 From the Overview Screen pr
13. ch back the UPS into normal operation till you have verified that there are no internal UPS faults 1 Ifthe UPS has been completely turned OFF proceed with steps 2 10 If the UPS has not been completely turned OFF proceed with steps 6 10 From the XR Enclosure s if available Connect the batteries by pushing them in From the UPS Connect the batteries by pushing them in From the XR Enclosure s if available Set the DC disconnect switch es to position ON From the external MBP Turn the input switch Q1 to position ON QN OA tees From the external MBP Turn the output switch Q2 to position ON Now the load is supported by the UPS 7 From the UPS Check that the yellow BYPASS LED is illuminated and the green LOAD ON LED is illuminated 8 From the external MBP Turn the bypass switch Q3 to position O OFF 9 If the UPS has not returned to normal From the UPS Turn out of bypass from the display via Control gt UPS out of bypass gt Yes UPS out of bypass 10 From the UPS Check that the UPS is in normal operation The yellow BYPASS LED turns off and the green LOAD ON LED remains illuminated Perform a total power off O Note In order to carry out this procedure the load supported by the UPS must be turned off 1 Check that the load which is supported by the UPS is turned OFF 2 From the UPS Turn load OFF from the display via Control gt Turn Load Off gt
14. e or if you install battery replacement modules be aware of the following system Disregarding this caution can result in a deep discharge of the batteries and cause permanent damage The time between battery installation and powering up the UPS should not exceed 72 hours three days UPS XR Caution Do not install battery modules in the UPS until you are ready to power up the 1 Install the battery module in the lowest available bay four across in 523 mm 20 in UPS versions two across in 352 mm 14 in UPS versions 2 Position the battery unit to slide in between the grooves and push it completely into the UPS to ensure connection Note If a problem is reported ensure that the modules in question are correctly installed If the problem persists see the section Troubleshooting on page 35 Note Allow for a 24 hour recharging period of the batteries after system start up MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Troubleshooting Status and Alarm Messages This section lists the status and alarm messages that the UPS might display The messages are listed in alphabetical order and a suggested corrective action is listed with each alarm message to help you troubleshoot problems Display messages Display Message Meaning Corrective Action Automatic Self Test Started The UPS has started pre programmed battery test No corrective action is necessary
15. e bypass operation 5 Optional parallel operation 5 Single System without External Bypass Panel 6 Turn into internal bypass 6 Turn into normal operation 7 Perform a total power off 8 Perform a restart naunnnnaaaa annann 9 Single System with External Bypass Panel 10 Turn into external maintenance bypass 10 Turn into normal operation from external maintenance bypass 11 Perform a total power off 11 Perform a restart cen Lone zi els 12 Parallel System olor hse ERE ES re bs Sete ERES 12 Turn into external maintenance bypass 13 Turn into normal operation from external maintenance bypass 14 Perform a total power off 15 Performi a restart AAA eerte emet sar agence oe 15 Isolate one UPS in a parallel system 16 Turn the isolated UPS into normal operation 16 MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Single and Parallel Systems 17 Turn load off on via the display interface 17 View the Status screens 18 View Logging za td ca hata te anata A a a 19 View Statistics
16. echanical bypass lever is unavailable m If the UPS is running and controllable through the display carry out steps 1 5 If not go directly to step 6 2 From the Overview Screen press ENTER P Chrg 100 Ran Load 000 xxxVin 000Vout x0Hz Runtime Ohr Om navigation keys and press ENTER Control Logging 8 y fN Status Display Setup Diags g Help 4 Go to UPS into Bypass by using the UP Use DOWN navigation keys and press ENTER UPS into Bypass Do Self Test Simulate Power Fail Start Runtime Cal 5 Go to YES UPS into Bypass by using the ue Use Press UP DOWN navigation keys and press ENTER Confirm uu N UPS into Bypass 6 Check that the UPS is in bypass The green NO ABORT A LOAD ON and the yellow BYPASS LEDs are illuminated the following steps YES UPS into Bypass 7 Remove the front panel from the UPS see Remove the front panel on page 26 MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Warning For safety reasons only qualified personnel is allowed to perform 8 Turn the internal mechanical bypass lever upwards to activate it The load will now be supported directly by utility mains power 9 Reinstall the front panel Turn into normal operation Caution Never attempt to switch back the UPS into normal operation till you have verified
17. en wired properly Galaxy 3500 3 3 and 3 1 10 40 kVA 380 400 415 V 208 220 V 200 208 V Operation 37 Display Message Meaning Corrective Action Shutdown Due To Low Battery The UPS was in Battery Operation and shut down the load when no more battery power was available No corrective action is necessary Note Ifthe problem reoccurs consider increasing the battery capacity Static Bypass Switch Fault The Static Bypass Switch has failed Contact APC Customer Support see the back cover System Failure Detected by Surveillance The system has detected an internal error Check for other alarms and contact APC customer support ifthe problem persists System Start Up Configuration Failed System configuration error Unable to determine system voltage and or Enclosure size Check for other alarms and contact APC customer support ifthe problem persists System Not Synchronized to Bypass The system cannot synchronize to bypass The mode may not be available Option 1 Decrease the input frequency sensitivity Contact APC Customer Support see the back cover Option 2 Correct the bypass input voltage to provide acceptable voltage or frequency UPS In Bypass Due To The UPS has transferred to Bypass Contact APC Customer Support Fault Mode because a fault has occurred see the back cover UPS In Bypass Due To The load exceeded the power Decrease
18. ess ENTER Chrg 100 Press Load 000 xxxVin 000Vout xOHz Runtime Ohr Om 2 Go to Diags by using the UPIDOWN Use Press navigation keys and press ENTER Control Logging Status Display Setup Diags v Help 3 Go to Fault amp Diagnostics by using the UP Use Press tgs Fault amp Diagnostics DOWN navigation keys and press ENTER System Information Switch status Raw Status Dump Diags Screen Note For more details on the Fault and Diagnostics screens see the section Troubleshooting on page 35 20 MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Configuration Settings Change the Clock and the Alarm thresholds in the Setting menu Chrg xxx Load xxx xxxxVin Runtime Control Display Status Diags Setup Help Logging Runtime Par Shutdown Redundancy Clock The Clock menu changes the date and the clock settings and it time stamps events in the event log To avoid inaccuracies change the clock setting at daylight saving time 1 From the Overview Screen press ENTER 2 Go to Setup by using the UP DOWN navigation keys and press ENTER 3 Go to Clock by using the UP DOWN navigation keys and press ENTER 4 Press ENTER Use EIS c se aD Chrg 100 Load 000 xxxVin 000Vout x0Hz Runtime Ohr Om Control Logging Status Display Setup Diags Help Settings Shutdown Alarms Defaul
19. f has been activated switch Fan fault A fan has failed Contact APC Customer Support see the back cover Int Mech Bypass Switch Closed The internal mechanical switchgear is closed No corrective action necessary The UPS is in internal mechanical bypass operation Galaxy 3500 3 3 and 3 1 10 40 kVA 380 400 415 V 208 220 V 200 208 V Operation 35 Display Message Meaning Corrective Action Int Mech Bypass Switch Open The internal mechanical switchgear is OFF No corrective action is necessary Low Battery The UPS is in battery operation and the battery charge is low Note Runtime is limited in duration Shut down the system and the load equipment or restore incoming voltage Load Is No Longer The load previously exceeded the No corrective action is necessary Above Alarm alarm threshold and the situation has Threshold been corrected either because the load decreased or the threshold was increased Load Power Is Above The load has exceeded the user Option 1 Use the display interface Alarm Threshold specified load alarm threshold to raise the alarm threshold Option 2 Reduce the load Parallel Redundancy The load has exceeded the user Option 1 Use the display interface Below Alarm Threshold specified load alarm threshold to raise the alarm threshold Option 2 Reduce the load Parallel redundancy is now restored Mains Not Available The freque
20. he last two units Redundancy is available N 3 The power requirement does not utilize the last three units Redundancy is available MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Change the Beeper setup the Contrast and the Language in the Display menu Chrg xxx Load xxx xxxxVin Runtime Control Display Status Diags Setup Help Beeper setup Logging Display Work your way through the menu screens and make your changes with the UP DOWN and the ENTER keys as described for the Clock and the Alarms in the Settings menu The Beeper setup In the Beeper setup you can choose between the following options Never If you select this setting the beeper will be active at internal UPS errors only PwrFail 30 If you select this setting the beeper will be active at internal UPS errors and at utility mains or bypass errors The beeper will only sound if the fault has been present for more than 30 seconds PwrFail If you select this setting the beeper will be active at internal UPS errors and at utility mains or bypass errors The beeper will sound immediately when the error is occurring LOW BATT If you select this setting the beeper will be active at internal UPS errors at utility mains or bypass errors at power failures and at a low battery level 1f the UPS runs in battery operation MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation 23 Maintenance the
21. igation keys and press ENTER When the prompt Apply load appears go to Yes using the UP DOWN navigation keys and press ENTER if you want the UPS to provide a load output now If you do not want a UPS load output at this point go to No The green LOAD ON LED is now lit Press ESC two times and the display will show the above Overview Screen Note The UPS is now ready to support the load the back cover of this manual m g EJ J Confirm Voltage Use 400V Yes use 400V No select another Apply load Yes No Chrg xxx Load xxx 1111111 xxx Vin xxxVout xxHz Runtime xxhr xxmin MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Note Auto detection on frequency if a problem occurs call APC Customer Support see Single System with External Bypass Panel A Turn into external maintenance bypass 10 A 1 From the Overview Screen press ENTER 2 Goto Control by using the UP DOWN navigation keys and press ENTER Use a g 3 Go to UPS into Bypass by using the UP DOWN navigation keys and press ENTER Use M g 4 Go to YES UPS into Bypass by using the UP DOWN navigation keys and press ENTER Use 5 From the external Maintenance Bypass Panel N MBP Turn the bypass switch Q3 to position UJ FS ON 6 From the external MBP Turn the output Chrg 100 Load 000 xx
22. illuminated 13 From the external MBP Turn the bypass switch Q3 to position O OFF The lamp indicator of the output isolation breaker Q4 at Q4 is not illuminated but the bypass lamp Q3 at Q3 is illuminated until the UPS is running in normal operation 14 From the UPS Turn the UPS units out of bypass from the display via Control gt UPS out of bypass gt Yes UPS out of bypass Perform a total power off 14 O Note In order to carry out this procedure the load supported by the UPS must be turned off 1 Check that the load which is supported by the UPS is turned OFF 2 From the UPS Turn load OFF from each of the UPS displays via Control gt Turn Load Off gt Yes Turn Load Off From the external MBP Turn the output isolation breaker Q4 to position O OFF From the external MBP Turn all output switches Q2 to position O OFF From the XR Enclosure s if available Set the DC disconnect switch es to position OFF ON tA A From the XR Enclosure s if available Disconnect the batteries on the UPS units by pulling them out to the red disconnect line shown on each battery unit MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Perform a restart may restart the UPS system Warning Only qualified personnel familiar with the construction and the equipment Cw MV vga Sek des From the XR Enclosure s if available Connect the batteries by pushing them i
23. ive or negative half of the battery voltage the lower value ofthe two will appear Bat Cap Percentage charge on the batteries in relation to the total battery capacity Runtime The predicted runtime at the present load Batteries Bat AmpHr Battery capacity including both external and internal batteries UPS Temp The highest external battery temperature Alarm thresholds Load An alarm will be set when the load is above the threshold level Runtime An alarm will be set when the runtime is below the threshold level Parallel Status Local UPS is slave master of UPSs OK Indicates the number of parallel UPS units that is OK of UPSs fail Indicates the number of parallel UPS that has failed Par load Status KVA and KW Total apparent power kVA and real power kW generated by the parallel UPS units and the connected load Par redundancy n 1 an alarm will be set if the redundancy level is below the threshold level Parallel Operation Mode The parallel operation mode can be off load on requested bypass in bypass due to fault or maintenance View Logging View the 100 most recent UPS log events and view the logged details of the events such as date time of occurrence and event number 1 From the Overview Screen press ENTER 2 Go to Logging by using the UPIDOWN Chrg 100 Press Load 000 xxxVin 000Vout x0Hz Runtime Ohr Om M Use Press n
24. k that the bypass lamp indicator Q3 is illuminated at Q3 7 From the external MBP Turn the bypass switch Q3 to position ON 8 From the external MBP Check that the lamp indicator of the output isolation breaker H4 at Q4 is illuminated 9 From the external MBP Turn the output isolation breaker Q4 to position O OFF The UPS is now in external maintenance bypass with the batteries still powered Note If you need to turn the UPS units completely OFF proceed with steps 11 18 10 From the UPS Turn OFF each UPS unit from the display via Control gt Turn Load Off gt Yes Turn Load Off 11 From the external MBP Check that all the output lamps UPS 1 UPS2 UPS3 at Q2 are illuminated 12 From the external MBP Turn all output switches Q2 to position O OFF 13 From the XR Enclosure s if available Set the DC disconnect switch es to position OFF 14 From the UPS Disconnect the batteries by pulling them out to the red disconnect line shown on each battery unit 15 From the XR Enclosure s if available Disconnect the batteries by pulling them out to the red disconnect line shown on each battery unit MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation 13 Turn into normal operation from external maintenance bypass there are no internal UPS faults N Caution Never attempt to turn the UPS into normal operation till you have verified that 1 Ifthe UPS units have bee
25. n From the UPS Connect the batteries by pushing them in From the XR Enclosure s if available Set the DC disconnect switch es to position ON From the external MBP Turn all output switches Q2 to position ON From the external MBP Turn the output isolation breaker Q4 to position ON From the UPS Turn load ON from the display of each UPS via Control gt Turn Load On gt Yes Turn Load On Check that the load is ON Note Auto detection on frequency if a problem occurs call APC Customer Support see the back cover of this manual O Note The UPS system is now ready to support the load Isolate one UPS in a parallel system 1 From the UPS From the Main screen select Status and scroll down to Status of actual redundancy n in order to check that the remaining UPS s will be able to support the load when one UPS is isolated From the UPS Turn load OFF from the display on the UPS to be isolated via Control gt Turn Load Off gt Yes Turn Load Off From the external MBP Check that the output lamp Q2 at Q2 of the UPS to be isolated is illuminated From the external MBP Turn the output switch Q2 of the UPS to be isolated to position O OFF From the XR Enclosure s if available Set the DC disconnect switch es to position OFF From the UPS Disconnect the batteries in the UPS to be isolated by pulling them out to the red disconnect line shown on each battery unit From
26. n completely turned OFF proceed with steps 2 16 If the UPS units have not been completely turned OFF proceed with step 13 16 From the UPS Connect the batteries in each UPS by pushing them in From the XR Enclosure s if available Connect the batteries in each UPS by pushing them in From the XR Enclosure s if available Set the DC disconnect switch es to position ON From the external MBP Turn all input switches Q1 to position ON From the external MBP Check that all the output lamps UPS1 UPS2 UPS3 at Q2 are illuminated Ro From the external MBP Turn all output switches Q2 to position ON The lamp indicator of the output isolation breaker Q4 is still illuminated 8 From the UPS Turn ON all UPS units from each display via Control gt Turn Load ON gt Yes Turn Load ON The green online LEDs are illuminated on each UPS unit 9 From the external MBP Check that all the output lamps UPS1 UPS2 UPS3 at Q4 are not illuminated 10 From the UPS Turn the UPS units into bypass from one UPS display via Control gt UPS into bypass gt Yes UPS into bypass Check that the UPS units are in bypass The green LOAD ON and the yellow BYPASS LEDs are illuminated 11 From the external MBP Check that the lamp indicator of the output isolation breaker Q4 is illuminated 12 From the external MBP Turn the output isolation breaker Q4 to position ON Now the lamps Q3 Q4 are
27. ncy or voltage is out of Correct the input voltage to provide Input Freq Volt Out of acceptable range for normal acceptable voltage or frequency Range operation Min Runtime Restored The system runtime dropped below the configured minimum and has been restored Additional Battery Modules were installed the existing Battery Modules were recharged the load was reduced or the threshold was decreased No corrective action is necessary No Batteries Are Connected No battery power is available Check that the batteries are inserted properly No Master is Present in the Parallel System No parallel master is present The parallel system will not be able to function properly Contact APC Number of Battery Modules Decreased One or more battery modules were removed No corrective action is necessary Number of Battery Modules Increased One or more battery modules were added No corrective action is necessary Galaxy 3500 3 3 and 3 1 10 40 kVA 380 400 415 V 208 220 V 200 208 V Operation Display Message Meaning Corrective Action Overload on a Parallel Unit One or more systems has overload Note that the entire parallel system will not be able to return from bypass No corrective action is necessary PBus Communication Fault on Cable 1 Communication fault detected on PBus 1 Check PBus 1 wiring If this does not help contact APC
28. o perform the N procedures described under the chapters Operation and Maintenance Note Most illustrations show 523 mm enclosures but apply to both enclosure sizes Any N differences between the two enclosure sizes will be addressed in the manual MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Overview User Interface Interface area The four LEDs to the left of the display indicate the operational status ofthe UPS The five navigation keys to the right are used to select and open menu items to access information change system parameters and to get context sensitive help Chrg 100 Load 000 gt Bypass 230Vin 000Vout 50Hz Runtime OOhr 30m Y FAULT O LOAD ON When the green LED is lit the UPS provides power to the load equipment 2 ON BATT When the yellow LED is lit power flows from the batteries to the load BYPASS When the yellow LED is lit power to the load is supplied through bypass FAULT When the red LED is lit a fault condition exists LCD SCREEN Displays alarms status data instructional help and configuration items UP AND DOWN Used to scroll through and select menu items NAVIGATION KEYS O HELP KEY Opens context sensitive help ENTER KEY Opens menu items and confirms changes to the system parameters Returns to the previous screen displayed Display interface Overview Screen LCD sc
29. onnect line shown on each battery unit 5 From the XR Enclosure s if available Disconnect the batteries by pulling them out to the red disconnect line shown on each battery unit 6 Set the utility mains breaker to position OFF or LOCKED OUT If the UPS has dual utility mains supply set both supplies to position OFF or LOCKED OUT Warning The lockout procedures at the utility mains breaker must be followed If necessary install a padlock For details on how to remove Battery Locks if available see the section Replace a battery module and hereunder Remove and install battery locks if available on page 32 8 MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Perform a restart l Warning Only qualified personnel familiar with the construction and the equipment may restart the UPS Set the utility mains breaker to position ON 2 If your installation includes an XR Battery Enclosure with a DC disconnect switch set the DC disconnect switch to position ON Note Wait approximately 30 seconds for the system to boot up and carry out a self test After system boot up the display will automatically ask you to confirm select voltage and frequency as shown in the following Voltage confirmation At restart the display will prompt you through the following screens 1 When the Confirm Voltage prompt appears on the screen go to the desired voltage using the UP DOWN nav
30. peration Directions for replacement APC recommends that a whole battery module four batteries is replaced at the same time to ensure optimal runtime see Example 1 However it is only necessary to replace two batteries at the same time according to Example 2 and 3 in the below tables 523 mm 20 59 in Enclosure Column A Column B Column C Column D Example 1 New New New New Example 2 New New Old Old Example 3 Old Old New New 352 mm 14 in Enclosure Column A Column B N N Example 1 dii di New New New New Example 2 Old Old Old Old Example 3 New New Follow the below procedures if you need to change or add a battery module e g if you receive a display message reporting a bad battery or if you need to add batteries for increased runtime MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation XR UPS 33 34 1 When removing battery modules start from the highest level and work down 2 Holding the battery handle gently push the battery upwards and pull it halfway out of the enclosure A lock mechanism prevents it from being pulled all the way out 3 Torelease the battery from the lock mechanism gently push the battery upwards again and pull it out while another person supports the battery Installation If additional batteries are needed for extra runtim
31. reen The Overview Screen is the main entrance to the user functions of the display interface Overview Screen Chrg 100 Load 000 230Vin 000Vout 50Hz Runtime Ohr Om The ENTER key takes you from the Overview Screen to the Main Screen 2 MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Main Screen From the Main Screen it is possible to command configure and monitor the system through the sub menu screens Control Status Setup Logging Display Diags and Help see the section Menu tree Main Screen The selector arrow is controlled ERE 5 ontro ogging by the UP DOWN keys The arrow Seas Display marks the item you may open by Setup Diags pressing ENTER Help Menu tree Caution The display provides access to more functions than described in this manual Those functions should not be accessed without the assistance of APC Customer Support in order to avoid unwanted load impacts For APC World Wide Customer Support refer to the back cover of this manual If you by accident go beyond the functions described press ESC to return to previous screens The menu tree provides a quick overview of the functions and views you may access MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Control Turn Load Off On UPS into out of Bypass Status Vin Vbyp Vout Frequencies Par Overview oad amp Bat 8 System redundancy Screen Temp Chrg xx
32. replacement procedures described in this chapter Warning For safety reasons only qualified personnel is allowed to perform Parts Replacement Determine if you need a replacement part To determine if you need a replacement part contact APC Customer Support and follow the procedure below so that the APC Customer Support representative can assist you promptly l In the event of a module failure the display interface may show additional fault list screens Press any key to scroll through these fault lists record the information and provide it to the representative Write down the serial number of the unit so that you will have it easily accessible when you contact APC Customer Support If possible call APC Customer Support from a telephone that is within reach of the UPS display interface so that you can gather and report additional information to the representative Be prepared to provide a detailed description of the problem A representative will help you solve the problem over the telephone if possible or will assign a Return Material Authorization RMA number to you If a module is returned to APC this RMA number must be clearly printed on the outside of the package Ifthe unit is within the warranty period repairs or replacements will be performed free of charge If it is not within the warranty period there will be a charge If the unit is covered by an APC service contract have the contract available to provide
33. sor used for remote system control and monitoring e mail notifications etc For configuration and use refer to the separate user manual Network Management Card with Environmental Monitor shipped with the UPS Computer interface port for the connection of computers with APC Powerchute software Internal mechanical bypass lever used to bypass the upstream utility mains power around the UPS to support the load directly internal bypass operation Not applicable in parallel systems Service port for APC maintenance personnel only Display port for the connection of display communication cable Parallel operation port Documentation storage Power module MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Replace a Network Management Card AGE LES 5 SS Loosen the two Torx screws one on each side ofthe card Carefully pull out the card Install the new card Reattach the two Torx screws Replace a battery module General gt gt safety prior to battery module replacement Note When replacing battery modules replace with same part number Caution Batteries must be replaced by qualified personnel only Caution Servicing of batteries should be performed or supervised by personnel knowledgeable of batteries and the required precautions Keep unauthorized personnel away from batteries Do not dispose of battery or batteries in a fire The battery may e
34. t Clock System Other Date 24 Sep 2006 Time 13 45 51 MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Press Press Press 21 22 5 The day is now active Use the UP DOWN Change date navigation keys to set the date and press us Date gsep 2006 jq ENTER Time 13 45 51 6 The month is now active Use the UP DOWN Change month navigation keys to set the month press Use Press ENTER and do the same to set the year and Date 24 283 2006 ENTER Time 13 45 51 press A 7 Press the DOWN navigation key to activate the Time line c o o o o Date 24 Sep 2006 Time 13 45 51 8 The procedure to change the Time features is the same as described for date and month Press to return to previous screen s Alarm thresholds The procedure for changing the Alarm thresholds is the same as described under the Clock changes Be aware of the below notes Note If the load level exceeds the pre programmed threshold the UPS will display a warning Note Redundancy The state of redundancy that will trigger an alarm Choices are N 0 The power requirement exceeds the redundancy limit Redundancy is not available e N 1 The power requirement does not utilize the last unit Redundancy is available N42 The power requirement does not utilize t
35. the XR Enclosure s if available Disconnect the batteries by pulling them out to the red disconnect line shown on each battery unit MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation 15 Turn the isolated UPS into normal operation 16 1 From the XR Enclosure s if available Connect the batteries by pushing them in 2 From the UPS Connect the batteries by pushing them in 3 4 From the external MBP Check that the output lamp Q2 at Q2 of the UPS to be turned into From the XR Enclosure s if available Set the DC disconnect switch es to position ON normal operation is illuminated From the external MBP Turn the output switch Q2 of the UPS to be turned into normal operation to position ON From the UPS Turn load ON from the display on the UPS to be turned into normal operation via Control gt Turn Load on gt Yes turn Load on From the UPS Press Esc two times to get back to the Overview Screen 8 From the UPS On each Overview Screen check that the load percentage of the UPS units is approximately the same MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Single and Parallel Systems Turn load off on via the display interface A Warning Disconnecting the UPS output to the load does NOT de energize the UPS Always follow the total power off procedure if you need to de energize the UPS in emergency situations see the section Perform a
36. the load Overload capacity The UPS has switched to Bypass Mode UPS Is Overloaded The load exceeded the system power Option 1 Decrease the load capacity Option 2 Check the load distribution on the 3 phases via the display Ifthe load is unevenly distributed adjust the load distribution Weak Batt s Detected One or more weak batteries detected Replace the weak batteries Reduced Runtime XR Battery Fuse Blown XR Battery Fuse blown Runtime is lower than expected Replace the blown fuse in XR Enclosure only applicable if your installation includes an XR Enclosure Galaxy 3500 3 3 and 3 1 10 40 kVA 380 400 415 V 208 220 V 200 208 V Operation APC Worldwide Customer Support Customer support for this or any other APC product is available at no charge in any of the following ways Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests www apc com Corporate Headquarters Connect to localized APC Web sites for specific countries each of which provides customer support information www apc com support Global support searching APC Knowledge Base and using e support Contact the APC Customer Support Center by telephone or e mail Local country specific centers go to www apc com support contact for contact information For information on how to obtain local customer support contact the APC representative or other dis
37. the upper and lower air filters and reattach the two wing nuts Reinstall the front panel Note The battery modules must be stored indoors and with their protective packaging still in place temperature O Note Stored batteries should be recharged at regular intervals depending on the storage Ambient temperature Relative humidity Storage place free from vibration 15 to 40 C 5 F to 104 F 25 85 Non condensing dust direct sunlight and moisture Storage Temperature Recharge Interval 15 to 20 C 5 F to 68 F 9 months 20 to 30 C 68 F to 86 F 6 months 30 to 40 C 86 F to 104 F 3 months N Caution Do not store the batteries for more than 12 months User replaceable parts only qualified personnel Part Battery Module Network Management Card with temperature sensor Airfilter for 352mm enclosures Air filter for 523mm enclosures APC Part Nos SYBT4 AP9631 G35TOPTI G35TOPT2 5 Note APC recommends that a whole battery module four batteries is replaced at the same time to ensure optimal runtime However it is only necessary to replace two batteries at the same time See the section Directions for replacement on page 33 MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation 29 o 000090 30 User interface front EN a Network Management Card with temperature sen
38. total power off under respectively Single System without External Bypass Panel on page 6 Single System with External Bypass Panel on page 10 and Parallel System on page 12 Turn Load off Disconnect the UPS output to the load equipment jua From the Overview Screen press ENTER Goto Control by using the UP DOWN navigation keys and press ENTER Go to Turn Load Off by using the UP DOWN navigation keys and press ENTER Goto YES Turn Load OFF by using the UP DOWN navigation keys and press ENTER If the UPS is running in parallel operation this procedure must be carried out on each UPS DE Use EDE Qs Chrg 100 Load 000 xxxVin 000Vout x0Hz Runtime Ohr Om Control Logging Status Display Setup Diags Help Turn Load Off Confirm Turn Load OFF NO Abort YES Turn Load OFF MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation 17 View the Status screens 18 Turn load on Connect the UPS output to the load equipment 1 From the Overview Screen press ENTER Chrg 100 Press Load 000 xxxVin 000Vout x0Hz Runtime Ohr Om 2 Go to Control by using the UPIDOWN Use Press navigation keys and press ENTER gt Control Logging 3 Go to Turn Load On by using the UP Setup Diags Help A Status Display c LT se Press DO
39. tributors from whom you purchased your APC product O 2009 APC by Schneider Electric APC the APC logo and TRADEMARK NAMES are owned by Schneider Electric Industries S A S American Power Conversion Corporation or their affiliated companies All other trademarks are property of their respective owners A AT TT
40. x Batteries Load xxx xxxVin xxxVout xxHz a i resholds Runtime xxhr Load Parallel status Other Control Display Setup Status Diags Settings Setup Help Logging View Log Logging Main Menu Logging Menu Screen View Statistics Display Display Setup Contrast Faults and Diagnostics Beeper Setup System Int mech Diags Information Byp SW Switch Q3 External Help On any screen Status Byp SW and any line press for context yet Status from sensitive hel MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Operation Warning For safety reasons only qualified personnel is allowed to perform the operation procedures described in this chapter Modes The UPS has different operation modes If the installation includes a Maintenance Bypass Panel MBP an external maintenance bypass operation mode will also be available Normal operation The UPS converts utility mains power to conditioned power for the connected load Battery operation The UPS provides power to the connected load from its internal and if available external batteries for a finite period The UPS transfers to battery operation if the supply of utility mains power fails or is outside the pre defined limits Internal bypass operation Internal bypass keeps the load supplied with utility mains power during maintenance of the UPS power sections In internal bypass operation utility mains power is sent directly
41. xVin 000Vout x0Hz Runtime Ohr Om Control Logging Status Display Setup Diags Help UPS into Bypass Do Self Test Simulate Power Fail Start Runtime Cal Confirm UPS into Bypass NO ABORT YES UPS into Bypass switch Q2 to position O OFF Now the load is not supported by the UPS Note If you need to turn the UPS completely OFF proceed with steps 7 11 7 If you need to turn the UPS completely OFF From the external MBP Turn the input switch Q1 to position O OFF 8 From the XR Enclosure s if available Set the DC disconnect switch es to position OFF Warning For safety reasons only qualified personnel is allowed to perform the operation procedures described in this chapter Warning In bypass operation the batteries are still powered If a total power off is required the load must be off and the batteries must be pulled out to the red disconnect line see the section Perform a total power off on page 11 Press 9 From the UPS Disconnect the batteries by pulling them out to the red disconnect line shown on each battery unit 10 From the XR Enclosure s if available Disconnect the batteries by pulling them out to the red disconnect line shown on each battery unit MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation Turn into normal operation from external maintenance bypass Caution Never attempt to swit
42. xplode Do not open or multilate the battery or batteries Released electrolyte is harmful to the skin and eyes It may be toxic A battery can present a risk of electrical shock and high short circuit current The following precautions should be observed when working on batteries Remove watches rings or other metal objects Use tools with insulated handles Wear rubber gloves and boots Do not lay tools or metal parts on top of batteries Disconnect charging source prior to connecting or disconnecting battery terminals MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V Operation 31 Heavy Use two people to lift components weighing between 18 32 kg 40 70 Ib Battery Module One battery module consists of four battery units shipping in the enclosures 4 x 24 kgl4 x 53 Ibs Remove and install battery locks if available If your system is equipped with battery locks 3 follow the below procedure to remove the battery locks 1 Remove the M6 screw attaching the battery lock to the shelf 2 Push the battery lock to the left push it upwards and remove 3 Use the reverse procedure for the Yi installation of battery locks C le le Replacement Caution Batteries must be replaced by qualified personnel only see the section General N safety prior to battery module replacement on page 31 MGE Galaxy 3500 10 40 kVA 380 400 415 V 10 30 kVA 208 220 V O

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