Otrum Enterprise
Contents
1. Duration 10 P v Source Evolution Marketing z Evolution Marketing VOD promotion OTRUM Connect app promo OTRUM Touch app promo Fullscreen advertisement Zensual SPA Any of the 6 options can be added to either the upper or lower window at any time Each item in the playlist has its own duration which can be set as the new item is added to the playlist Yellow spot E Source Fullscreen advertisement VOD promotion Blue spot _ Source Store item promotion Item Pizza OTRUM Touch app promo Default duration 10 seconds 10 seconds Default duration 10 seconds 10 seconds Add source Remove Add source Remove Nigel Bateson 02 01 2014 Page 54 of 55 m Full Screen Advertisements One of the most powerful guest communication tools are the advertisements running on the right side of the TV Menu Movies The advertisements are built from a spot or teaser which runs on the Main Menu which when selected triggers a full screen advertisement Fullscreen Advertisements Hew Advertisement Title Spot Fullscreen Dining Menu Too add new material just select the New Advertisement button Use PNG file format Spot 260x250 Full Screen 1280x620 Fullscreen advertisement x Spot image 260 x Choose File No file chosen 250 Fullscreen image Choose File No file chosen max 1200 x 620 Ok Cancel To delete material jus2. Please select e Maintenance Status Types When a housekeeper reports a faulty item they must choose from a list of possible problems i e broken damaged fixed etc This list is configured here Maintenance Status Types New Status Translate Default Actions Stat ew actor Deut Done action Nigel Bateson 02 01 2014 Page 50 of 55 f Text Resources This is a small translation tool to enable simple translation of system text into different languages Text Resources Select namespace Add namespace or Edit current namespace Maintenance maintenance View Language seen E Outlet for Laptop Empty I Empty SPA Swimming pool MIE ies g View Bill Configuration This setup window is used to match the transaction codes in the PMS with the real descriptions to appear on the guest s folio when they use the view bill function View Bill Configuration Export l import bi ao ee HE Translate Transaction code inva 2 Internet access Nigel Bateson 02 01 2014 Page 51 of 55 h Minibar Use this tool to build the minibar inventory including the revenue codes for the PMS the prices and the total quantity of each item normally found in the minibar Minibar items New Group New Item Translate Ceo o o o i Flight Info Configuration Airport arrivals and departure information can be provided on a subscription basis for the guest The Fligh
3. OTRUM Otrum Enterprise Enterprise Web v4 2 Platinum Towers 4 2 0 OTRUM R amp D eee ae O JotRuM v System Configuration Select Application Pages Images Stores Mew Roms Contents 1 Goer Mana secs E cosine acacia nee cette A 4 About Otrum Enterprise Web ou ccsessssesesesessssesssesesscsesesessscsesesesssseseseeesesseseseecessseseeeens 4 Eere lela a E ETN T N A E TT T A A A T 5 TEES E I A A EA A AA A A ae ace eee T 6 The APPR AION e nTEet Cae mre ttee netic eine ry en ives net ener y Erne ret 7 BS S EE E AE E A E E A E eee etre ee E reer re eee 8 LRO Y a AEEA AEA EA A AEEA E E EA AEE 8 Wero A e a E E a eee eee ne eee ea eR 9 POO RNW ais a E O OS 10 Adding a New Category cscs cxcteze sce cicectcoutsseszuctare iaecievedeesiecuscseicgadsestesesepclaesteesiccaenciastercienseecie 11 MENUS eee eee sce eta E cae cece te A E A sere see A EE cee ce tee E A eseeaeee 12 ARE e e EA A nar ee E E T A T ere ee A ee E E ee 13 LOO Rene Rr A eer en re arty rte ee ete eet A are A aero er 14 NIE COIN cea N EE de eee eee eee 15 PUN SS A EE A EA EA AE A E A A A EAA EAE 16 POOMI r E E E E EE 17 ROON E e E E E E A A O A O O O 17 Content OL C sesseesesssesssosssossseosseesseesserosseesseesseesssrossresstesseeosseossresseesseeossrossresstesseeossrossressresseens 17 FAS D E a A A A EETA EEA AAE AAR 18 Technical Maintenance ssesessessseessessssessseesseessesssseossresstesseesssrossresstesseros
4. Choose a desire temperature on a panel If you wish to cool temperature switch on fan on the control panel Heading Airport shuttle There is an airport shuttle bus between the hotel and Pulkovo airport You may find the schedule at Reception Sub Header Bar Signature Russian Standard Bar DOWN arrows to scroll this page previous page Text b The Page List NOTE Before you begin to create new pages it is advisable to upload all needed artwork first Please see the section starting on page 13 When you enter the Pages application you will be presented with a list of hotel info pages available in the system today If this is the first time you are logging in it will of course be empty In this tool you must enter the pages and the categories to which they belong Title This is your own name for the page not shown to the guest State Pages are either in DRAFT or PUBLISHED state Published Languages Quite simply which language versions are available Page and Category List New Page New Category Search Title oa State Published languages Type swimming en Category Restaurants en Category Entrance en Page Hotel info en Category Test en Category To edit an existing item click on the name of the item in the left column The Search function is a handy tool to take you to a page or category very quickly Each page must belong to a category i e Category Room Service Menu Pages Break
5. Fa 7 A lie s_201 File Home Insert Page Layout Formulas Data Review View pif a a amp Cut Calibri ui A Q FS X g Wrap Text General M 7 Ba Copy 7 i Paste B ZIJUe ie E bad Merge amp Center 9 39 00 Conditional Format GP Format Painter io Ey 2 i Th 20 gt 20 Formatting as Table Clipboard F Font F Alignment F Number F 2013 10 07 2013 10 07 2013 10 07 2013 10 07 2013 10 07 2013 10 07 2013 10 07 2013 10 07 2013 10 07 2013 10 07 2013 10 07 2013 10 07 2013 10 08 2013 10 08 1 2 3 4 3 6 7 8 9 10 11 12 13 15 Nigel Bateson 17 32 13 2136 17 40 46 2136 17 58 21 1756 21 33 17 2307 22 13 50 2309 22 49 19 1749 22 54 48 1749 23 13 11 1749 23 32 34 1749 23 36 07 2309 23 49 39 1749 23 57 40 1045 00 17 51 2160 00 21 28 1720 00 25 42 1720 M IZLA da Cloud Atlas 2012 Asian Assassins 2013 Boca Chica Blues 2013 Boca Chica Blues 2013 Hot Secretaries 2 2013 Night Affairs Vol 1 2013 Daddy do the Babysitter 2013 Hot Secretaries 2 2013 Check Up 2013 Top Ten Girls 2013 Cloud Atlas 2012 Daddy do the Babysitter 2013 Bizarres Verlangen 2013 Girls on Fire 2013 Top Ten Girls 2013 02 01 2014 Adult Non Adult Adult Adult Adult Adult Adult Adult Adult Adult Adult Non Adult Adult Adult Adult Adult EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR EUR 19 00 16 00 16 00 16 00 16
6. using the search field System Events Export Showing all events 15 51 WAKEUP ORE System Events PAIRING GDA WAKEUP ORL Export Showing all events 15 51 Video On Demand purchase title 22 10 2013 12 39 Wreck t Ralph price 9 00 EUR Nigel Bateson 02 01 2014 Page 27 of 55 10 Stores a Introduction The stores selection allows the configuration of the ordering tool solution within Otrum Enterprise The ordering tool allows guests to send requests to the email addresses of the hotel staff the ordering tool can be configured to deliver a large variety of guest applications Examples Room Service orders Table Reservation Spa Booking Activity Booking Housekeeping more pillows more towels refresh room Refill Minibar Airport Transfer Book next stay A store is defined as a collection of items of a similar nature where all orders from that store would be forwarded to the same email address or address list From the guest perspective the process of browsing a store selecting items and confirming the order will all work in a similar way across the stores allowing for fast familiarisation From the hotel s perspective the process of creating a store and its contents will also be quite similar from store to store even if the content is very different The number of stores is unlimited and the stores themselves may be placed on the guest menu in any location in the menu str
7. 00 16 00 16 00 16 00 16 00 16 00 19 00 16 00 16 00 16 00 Currency Base price Paid price 0 00 0 00 16 00 16 00 16 00 0 00 0 00 0 00 Page 44 of 55 This example top performing TV channels Top 10 TV Channels Last 31 days Channel Usage SPG TV 1 years 0 months 24 days 17 hours 20 minutes 38 seconds CNN USA 6 months 7 days 09 hours 42 minutes 11 seconds CNBC Europe 3 months 17 days 14 hours 52 minutes 43 seconds TF1 1 months 22 days 14 hours 34 minutes 10 seconds BBC One 1 months 16 days 07 hours 50 minutes 07 seconds BBC World News 1 months 16 days 04 hours 19 minutes 31 seconds Bloomberg TV Europe 1 months 15 days 01 hours 21 minutes 19 seconds France 24 Francaise 1 months 6 days 14 hours 49 minutes 15 seconds BBC Two 1 months 1 days 12 hours 32 minutes 51 seconds Japan Satellite TV 27 days 17 hours 45 minutes 04 seconds This example shows the impressions of the advertising campaigns Top 20 Advertisements Last 31 days Number of displays NOTE All data from any search can be exported in XLS or CSV format using the icons provided Nigel Bateson 02 01 2014 Page 45 of 55 12 SYSTEM CONFIGURATION The system configuration can also be controlled through the Enterprise Web application OC OTRUM System Configuration The configuration options allow the system admin staff to setup the solution to meet the needs of the hotel Your login rights will determine the options you have available fro
8. Otrum Enterprise server The web address for your web application will be provided at installation Nigel Bateson ny ey AN Ei A ry AATA A Fa C C 2 01 2014 Page 4 of 5 5 b Logging In Open your web browser and type the address you have been given for your local installation k 192 168 10 254 8080 enter x gt 5 192 168 10 254 8080 enterprise web login xhtml ENTERPRISE WEB A collection of web tools that enables you to manage enterprise services User name Password Log in Bookmark this address for later use Then enter the user name and password you have been provided with Your user name will be associated with access rights for the Enterprise Web application for that reason some functionality will not be available to all users Nigel Bateson 02 01 2014 Page 5 of 55 c Home Screen This is your home screen for the Otrum Enterprise web application Platinum Towers 4 2 0 SNAPSHOT Select Application At any time you can press the home icon to return to this page Nigel Bateson 02 01 2014 Page 6 of 55 d The Applications There are currently 10 applications available in Otrum Enterprise version 4 2 1 Pages 2 Images 3 Menu 4 Rooms 5 Guests 6 Message 7 Wake Up 8 System Events 9 Stores 10 Statistics Platinum Towers 4 2 0 SNAPSHOT omasse O JotRum Select Application System Co
9. gk A DODONA S a S oes SIESTA SRS Brg gg ggg 9 9 9 gg 9 9 97 97 97 979 9 9 9 97 97 97 9 9 9 9 97 9795 This example shows the top performing VOD titles Top 10 Non Adult Movies Top 10 Adult Movies Last 31 days Last 31 days Movie Deliveries Revenue Movie Deliveries Revenue The Hangover Part Ill 2013 20 361 00 Anal Football Club 2013 15 243 00 Django Unchained 2012 14 228 00 Best of Sex in Paris 2013 13 270 00 A Good Day to Die Hard 2012 13 247 00 Orgy XXX Championship 2013 13 189 00 Skyfall 2012 12 209 00 Legend Deluxe Anthology 2013 8 27 00 The Great Gatsby 2013 10 133 00 Fuck VIP Stars 2013 8 54 00 Trouble with the Curve 2012 9 152 00 Anna Polina secr taire tr s particuli re 6 135 00 2013 j Wrath of the Titans 2012 8 114 00 Anna apprentie soubrette 2013 6 108 00 The Campaign 2012 7 133 00 Maximum Fitness 2013 6 27 00 Epic 2013 7 114 00 Orgy 2 XXX Championship 2013 6 54 00 Oz The Great and Powerful 2013 6 95 00 Inglorious bitches 2013 5 81 00 Nigel Bateson 02 01 2014 Page 43 of 55 Movie deliveries Non Adult vs Adult Grouped OStacked 35 30 25 Deliveries S 0 o of EY dlaku SY N x Last 31 days f v o N ar N N g Non Adult Adult oy S ERAR Sa gt E 2 Ka Ra NY To see an accurate report of VOD viewing times and room numbers use the export to CSV XLS function
10. star culsine served in the peaceful ambiance of our fine dining restaurant a Select options Cancel Press OK to select your options Press Back for previous page 4 A table for 3 is selected Option 1 How many people will join Fine Dining vy Bi Fitness Centre Ge oo Table for 1 E Table for 2 Table for 4 Table for 5 Table for 6 Press OK to select this option Press Back for previous page Fine Dining Zensual SPA Which day do you prefer Monday Tuesday 7 Wednesday Friday Saturday Press OK to select this option Press Back for previous page 6 19 00 is the selected time Option 3 Fine Dining What time do you prefer 19 00 19 30 20 00 20 30 21 00 21 30 Press OK to select this option Press Back for previous page 7 Reservation request is sent to the hotel Fine Dining p N Fitness Centre PA Selected options How many people will join Table for 3 Which day do you prefer Thursday What time do you prefer 19 00 Cancel a Press OK to confirm your order Press Back for previous page 10 Room number used to confirm order C Confirm with room number HE Use 0 9 to enter your room number Press OK to proceed Press Back for previous page h Handling by hotel staff When an order is placed by the guest the order details will be sent to the mail address of the staff members given in the
11. to continue with no selection Press Back for previous page 100g Burger Drinks No thanks a 7 Adda beer 3 99 Add a coke 1 99 Add a sprite 1 99 Press OK to select this option Press Back for previous page 100g Burger Dessert NoThanks Ice Cream Sundae for Dessert 3 99 Press OK to continue with no selection Press Back for previous page 7 100g Burger Selected options Drinks Add a beer Cancel Press OK to add this product to your shopping cart Press Back for previous page 8 Order Confirmed Your shopping cart 100g Burger ki Continue shopping Cear shopping cart Press OK to confirm your order Press Back for previous page 9 Room number used to confirm order C Confirm with room number Use 0 9 to enter your room number Press OK to proceed Press Back for previous page g Guest Experience Table Reservation Example From the guest s point of view the experience is quite simple here is an example of table reservation where the guest has 3 options on each product 1 Guest selects Table Reservations Table Reservations All of our restaurants fill up fast Book your table now to avoid disappointment R a TERRACE CASUAL DINING Fine Dining Michelin star cuisine served in the peaceful ambiance of our fine dining restaurant 3 Guest continues to the options Fine Dining Zensual SPA Michelin
12. xT l Extra Onions 0 99 x t 4 Add more choices Add more choices Co There is no limit to the number of choices per option Options can be re ordered or deleted using the icons provided Each option can be configured with a price change per choice both positive and negative leave as 0 if there is no change A choice selection can be made optional using the check box at the top of the window In the case the user is not forced to make a selection Example above Press OK to save the changes Nigel Bateson 02 01 2014 Page 32 of 55 f Guest Experience Room Service Example From the guest s point of view the experience is quite simple here is an example of room service where the guest has 3 options on a product 1 Guest selects room service Room Service Browse our extensive 24hr menu and order via your in room TV 2 Guest selects burger Room Service P ASer ka BURGER FRESH PIZZA 100g Burger 100g of pure British beef Flame grilled and served in a toasted wheat bun with salad and fries 100g of pure British beef Flame grilled and served in a toasted wheat bun with salad and fries 100g Burger p gt Fitness Centre Agt a Select options Cancel Press OK to select your options Press Back for previous page 4 Guest selects no Cheese Option 1 100g Burger Zensual SPA Cheese No Thanks Chedder Mozzarella BURGER D Press OK
13. Pa Deactivation message Test is Over The deactivation message will be presented to the guest on their TV and they can then use the TV as normal Nigel Bateson 02 01 2014 Page 24 of 55 b Normal Messages Message Use template Urgent m Turn on TY and show message on all occupied rooms Add group Doo E LJ Send message to all rooms From Save as template Send Normal messages will be sent immediately to the selected rooms unless it is during the silent period setup within the Enterprise server The Message tool also allows the hotel to broadcast a message to all occupied rooms simultaneously To do this just check the box Send message to all occupied rooms Unlike UMN this will not power on the TV in the guest room If Group names have been used from in the PMS then the messages tool in Otrum Enterprise can be used to target a specific group of guests within the hotel Just select the Add Group option to select the appropriate PMS group Messages are a perfect tool for promoting activities and events in the hotel Nigel Bateson 02 01 2014 Page 25 of 55 8 Wake Up The guest is able to set their own wakeup from the in room TV however the wake ups can also be managed through Enterprise Web The list of registered wake ups includes all alarms set via the TV Tablet as well as any alarms created via Enterprise Web To delete change an alarm just select it from the list and e
14. Save ll Close l Delete Title a Description Add Image Image 194 x 280 Price Add options Options No options attached to this product Activate Product 1 Select an image for the product using the Add Image button 194 x 280 2 Enter a title for the product e g Ceasar Salad or Continental Breakfast 3 Enter a price for the product can be 0 if required with all prices in the Options 4 Save your product 5 Activate the product to have it available for guests OR create the option first To delete a product within the store use the delete button provided Delete To return to the store overview use the Close button provided Nigel Bateson 02 01 2014 Page 31 of 55 e Adding options to the product To create a new option simply select the Add Options button there is no limit to the number of options available Add options Example Options Option title Which breakfast cereal outs Option title Which fruit juice ERTL Option ute sara Within each option we can then specify choices for example Choices for Which breakfast cereal x la User could skip choices Choices for Cheese x Choice label Price change w _ ANN User could skip choices No Extras Please Corn Flakes Oo xt s rane ad i A Choice label Price change p Coco Pops Oojxt ds Extra Chedder 0 99 x Tt 4 ROE Muesli with natural Yogurt
15. cuaiei caucasian easels 50 Maintenance Status TYDE Sissin e E E TE EEATT 50 TEXCRESOUICE S orai cen ea ere NC nT npr PO Eaten Oe ENT ven en i Rene aC SRT ne ot 51 View Bill Configuration s esessssesessssessssessesesssseessseosssresssressseesssressstesssressstessstesssresssresssressseess 51 MIDA eoriet oaa E EE S SERES 52 PORCINE COMTI UT AUO aiostet E T E 52 Weather Location Management ssseesseesssesssoesssessseesseesseessseossrosseesseesssrosseosseesseesseesssee 52 MOVE a E ona tteate a cer ahe at erratic preter eri a Sernunt trv nt aranen Serre arisen verti rat aE 53 Advertisement GCONTIQUIaTION viss dvinsdeinedeis ndiiietedio deine ele nde hee 54 Full Screen Advertisements cccccccccsscsscecccccsscesccsscsscescesccsecescesecsecescesecsccesccsecsececeeasesecenes 55 1 USER MANUAL a About Otrum Enterprise Web Together with your Otrum Enterprise in room interactive solution Otrum provides hotel staff with an easy to use web application for the configuration setup and monitoring of the system installation Zensual SPA This intuitive web application can be accessed from any web enabled device connected on the same network as the Otrum Enterprise server Alternatively if your Otrum Enterprise server is available via a public IP Internet address then you can access the web application from any internet connection either fixed or mobile In some circumstances you will need to use a suitable browser on the
16. e ry A ik T z 0K Cancer Nigel Bateson 02 01 2014 Page 12 of 55 4 IMAGES The Images section is used to upload view and delete the three image types used within Otrum Enterprise Icons Matrix icons Images Please see the image descriptions on page 8 If this is the first time you are logging in to this section then the library will be empty You can select each library using the dropdown provided on the right side of the screen Image Library New image Search Icons Matrix icons Nigel Bateson 02 01 2014 Page 13 of 55 a Icons When adding a new Icon please use the image type PNG with the size 96x96 Image Library Add Image To delete an icon just select it from the library and use the delete function provided Image Library TRE coms oiz Search la Nigel Bateson 02 01 2014 Page 14 of 55 b Matrix Icons When adding a new Matrix Icon please use the image type PNG with the size 140 x 207 Image Library Add Image To delete a matrix icon just select it from the library and use the delete function provided Image Library Safety roomsernvice _ parking er internet int questservice Nigel Bateson 02 01 2014 Page 15 of 55 c Images When adding a new image please use the image type PNG with the siz
17. e 450 x 300 for hotel information pages or 194 x 280 for the ordering tool images Image Library Add Image To delete an image just select it from the library and use the delete function provided Image Library New Image img_information img_questservice mg_conference re Jl Clg Lede Nigel Bateson 02 01 2014 Page 16 of 55 5 ROOMS The rooms application allows hotel staff to see and edit the status of the guest room a Room Status Using an interface to the local PMS the room status can be checked and updated as needed b Content Policy By selecting the rooms application a list of all rooms is shown Rooms amp Print LJ Show only issues Guestroom 100 Occupied Allow all 1 issue s Guestroom 102 Occupied Allow all 1 issue s Guestroom 200 Occupied ee Allow all O issue s Guestroom 2002 Vacant Oissue s wis B HA To change the status of a guest room select the room number in the left column Content policy Nigel Bateson 02 01 2014 Page 17 of 55 The search field can also be used to narrow down the list of rooms Rooms m Be 1 c Pass phrase If a guest wishes to pair their tablet with the TV but is unable to find the paring code on the TV the hotel staff can send the pairing code to the TV using the Display passphrase on TV link d T
18. echnical Maintenance If there are open technical maintenance jobs to be completed these are also listed at this point Trouser press Delete Table Delete The status of the items may be changed and if needed completed tasks may even be deleted Nigel Bateson 02 01 2014 Page 18 of 55 6 GUESTS The Guests application is primarily for those hotels which do not have a Property Management System interfaced to Otrum Enterprise The application gives the hotel user the opportunity to perform a check in or a check out process on any of the guest rooms It is very important that the Otrum Enterprise software is informed when the room has a new guest and in that respect old guests must be checked out and new guests must be checked in Typically the check out process will clear all personal guest information and turn off the TV The check in process will turn on the TV Welcome and further enable chargeable services to be accessed by the new guest Check in Search Foor ne ao Main 2 Public area 5000 Vacant Check out 103 Main 2 Public area 600 Vacant Check out Main 1 Guest room 100 Occupied maa Check in Check out Main 1 Guest room 101 Occupied Makis Check in Check out 05 Main 1 Guest room 102 Occupied Leit Tore Hestaas Check in Check out Main 1 Occupied Test TY Check in Check out Main 2 Occupied knut Check in Check out Main 2 Guest room 2001 Occupied Hakon Check in C
19. fast Lunch Dinner Or Category Hotel Information Pages Restaurant Spa Bars c Adding a New Page To add a new page press the New Page button This will load an empty template where you can complete the available fields Edit Page amp SaveandClose Delete Untitled ane See J Last saved 05 54 Support for matrix icon The matrix icon is a custom picture used for matrix navigation Special rules apply on width and height Images should be produced by an experienced designer Add matrix icon Add icon Norwegian Bokmal unpublishec English unpublished Arabic unpublished New Page Title insert sub header New Page Text Add image Add paragraph Publish language Description Write a short text about the menu element 1 Start by adding both the Icon and the Matrix Icon both chosen from the image library 2 Add the header sub header text description and images for one language 3 Press the Publish Language link 4 Repeat STEP 2 and STEP 3 for all languages To exit press Save and Close button Nigel Bateson 02 01 2014 Page 10 of 55 d Adding a New Category To add a new page press the New Category button This will load an empty template where you can complete the available fields Edit Category B SaveandClose Delete Untitled P ast saved 19 02 Support for matrix icon The matrix icon is a custom picture used for mat
20. heck out Main 2 Guest room 2054 Occupied Knut Inge Check in Check out Main 2 Guest room 2202 Occupied tester Check in Check out Nigel Bateson 02 01 2014 Page 19 of 55 a Check Out By selecting check out a small pop up box appears with guest and billing information This enables hotel staff to be sure they are checking out the correct room and at the same time the guest can be billed manually for the chargeable services used during their stay Once the Check out button is selected the guest history is deleted and the in room TV will be powered off if not already powered off Check out on Guest room 2054 x Please confirm that you want to check out the following quests from room Guest room 2054 Knut Inge Checked in Wednesday Dec 4 12 32 Room bill 1 License To Wed NOK19 Total NOK19 Check out Cancel b Check In By selecting check in a small pop up box appears which can then be populated with guest information Name and Language must be entered correctly followed by the content policy For more information regarding the content policy please see page 48 Check in on Guest room 103 at Name Po Language Norwegian Bokmal 7 Content Policy None z Check in l Cancel Nigel Bateson 02 01 2014 Page 20 of 55 7 MESSAGES Otrum Enterprise offers a simple but effective guest communication tool to be found under the Message icon Messages are delivered both to the TV and to the gue
21. l Bateson 02 01 2014 Page 40 of 55 Messages Zensual SPA From Room Service We have accepted your order You will be contacted for further progress We aim to deliver this order within 20 minutes Press OK to proceed Press Back for previous page If a PMS Revenue Code has been specified for the store product billing will occur when the order is confirmed 11 Statistics Otrum Enterprise offers a powerful and useful statistical analysis tool to enable simple measurement and tracking of the interactive TV performance The application makes it possible to measure many factors including but not limited to VOD Revenues Pay TV revenues Top performing movies TV Channel Viewing Advertisement Performance Any date range can be selected however quick date ranges include Current week Current month Year to date Last 7 days Last 4 weeks Last 12 months Below is an example of the revenue performance Revenue per Product Type Last 31 days OGrouped Stacked Movie Subscription OHSIA Bundle 400 350 300 250 x D 200 150 100 fl fm a A H O amp Ko q7 A K S a a D Re Se ga Ny NY Na xy Nos NY Nef NY S S S S S S S Ds Ds Ds Ds Ds Ds Ds i i Download product delivery details gay Nigel Bateson 02 01 2014 Page 42 of 55 Below is an example of the occupancy statistics Occupancy Last 31 days A wv Ond A A ob o gt oh oO od NS cd
22. m this list System Configuration Employee Management Room Status Codes Content Policies Maintenance Types Maintenance Status Types Text Resources View Bill Configuration Minibar Flight Info Configuration Weather Location Configuration Movie management Advertisement Configuration Fullscreen Advertisements Nigel Bateson 02 01 2014 Page 46 of 55 a Employee Management Setup of housekeeping staff their system language and their preferred radio station for background music in the room Use a different PIN code for each employee there is no limit on the number of registered employees This setup applies to both the TV housekeeping tools and the Tablet Smartphone housekeeping tools Employee Management New Employee Sergo sonson sss Spamnh SSC RP Moe Szyslak Norwegian Bokmal NRK F1 Javier Black Spanish NRK P3 1 ag b Room Status Codes Setup of the matching room status codes found in the PMS This ensures that the housekeeper sends the correct status to the PMS when working on a guest room Room Status Codes New Code Translate 3 C E owman S Oe La Checkin Checkout Actions On checkin Do nothing bed On checkout Do nothing Z Nigel Bateson 02 01 2014 Page 47 of 55 c Content Policies On check in the front desk can allocate different content policies to the guest room this setup is used to configure the behaviour of content blocking and pricing The content p
23. nfiguration E3 lt i j e Pages Images Stores Menu Rooms O gt lt Guests Message Wakeup System Events Statistics To select one of the applications you may click on the icon provided or use the dropdown function called Select Application Select Application Select Application Pages Images Menu Rooms Wakeup System Events Stores Statistics Nigel Bateson 02 01 2014 Page 7 of 55 2 PAGES In this section the marketing team in the hotel can create edit and publish the information pages within Otrum Enterprise These pages are displayed both on the in room TV and on the guest s own device when paired with the in room TV These information pages are normally used for hotel information room service menus travel information chain information and of course tourist information for the local area On the TV screen the guest is normally presented with a matrix of icons representing different hotel information categories This may be alphabetical as in the example below or grouped into themes i e Dining Entertainment etc Example Here a Terminology There are some specific terms used in the page creation these are explained below Matrix Icon Hotel information Heading Description Icon INFO aB Information A B Air conditioning in room system There is an air conditioning system control panel in every hotel room
24. nter the new time or press Delete Registered wakeups Mew Group Refresh 2012 O 11 2013 06 00 at La bs eI New wake ups can easily be added by pressing the New button Just enter the room number and wake up time Group wake ups can be set by pressing Group and selecting the PMS Group name from the available list Wakeup x Nigel Bateson 02 01 2014 Page 26 of 55 9 System Events Otrum Enterprise keeps an accurate log of in room events this can help when fault finding or when discussing billing issues with guests System Events Export Showing all events 15 51 EJ PAIRING GDA 2002 GDA pairing 29 10 2013 10 08 3 PAIRING GDA 2050 GDA pairing 05 11 2013 01 31 WAKEUP ORDERED 2002 Wakeup ordered alarm 21 10 2013 20 38 2013 10 22 T 02 00 00 GMT PAIRING GDA 2043 GDA pairing 30 09 2013 14 24 WAKEUP ORDERED 2011 Wakeup ordered alarm 22 10 2013 13 32 2013 10 23 T 05 00 00 GMT PAIRING GDA GDA pairing 17 10 2013 18 39 PURCHASE VOD 4 00 EUR Video On Demand purchase 30 10 2013 03 05 title A Good Day to Die Hard price 4 00 EUR 10 WAKEUP ORDERED eS ordered alarm 06 10 2013 23 46 2013 10 06 T 21 55 00 GMT aE le To filter the list you can select a date window by selecting the Showing all events text and selecting a date range This range can later be cleared to show all events It is also possible to search for a room number event type etc
25. olicy can be set from the PMS VIP codes or be permanently allocated based on the room number Permanent configuration can be set i e if business rooms are to receive a set discount at all times New Policy te PMS Mapping waea e o woss o o aa Y OO Each content policy includes a name PMS Mapping and blocking status In addition a discount parameter can be set for HSIA VOD and PAY TV Content Policy x General Room mapping Movie vouchers Name PMS mapping 9 Blocking Allow all Lz HSA GiSCount QD Set to 0 poneer Set to 0 PAVTV GESCOUNt gD Set to 0 Delete ok Cancel Nigel Bateson 02 01 2014 Page 48 of 55 Content policies can also be set on a permanent basis for certain rooms Room mapping Movie vouchers Use this content policy on specific rooms E Guest room 902 Guestroom 903 Guestroom 904 Guestroom 905 Guestroom 906 J Guest room 907 A Guestroom 908 room einen Delete Ok Content Policy x 1x Family 1x Family Delete Ok eee Once a voucher has been used the guest must then pay as normal Nigel Bateson 02 01 2014 Page 49 of 55 d Maintenance Types This tool allows you to build a guest room inventory The inventory is then used by the housekeepers to report broken or faulty items in the room Maintenance Types paia O H AE Translate Low Battery Configuration Low battery item
26. rix navigation Special rules apply on width and height images should be produced by an experienced designer Add matrix icon Add Icon English unpublished Russian unpublished Spanish unpublished German unpublished Azerbaijani unpublished French unpublished Turkish unpublished Publish language Description Write a short text about the menu element 1 Start by adding the Icon chosen from the image library 2 Add the title of the category and a description 3 Press the Publish Language link 4 Repeat STEP 2 and STEP 3 for all languages To exit press Save and Close button Nigel Bateson 02 01 2014 Page 11 of 55 3 MENUS The Menus tool is used to configure the layout and order of the guest menu on the in room TV Menu items can be easily added removed or sorted as needed Menu Tree Update Menu Root TV channels View bill To add a new item to the menu use the Add button provided Within this menu you can also place the pages in the correct categories See page 11 Add Menu Element x tne w Sw Raaen A rseweesSSSS S SCS i CRU se SSSCSS smem OO e My content swimming matrix CATEGORY iil null matrix CATEGORY Restaurants matrix CATEGORY Hotel info matrix CATEGORY Test matrix CATEGORY swimming wheel CATEGORY null wheel CATEGORY Restaurants wheel CATEGORY Hotel info wheel CATEGORY Test wheel CATEGORY Entranc
27. srossresstesseeossressresss 18 TSS E A A asses ea eg E A A E E A 19 Eaa G10 A E E E tere E E ner E EE ere E E AA 20 CHECK Ia EE E er eee 20 Message S pepin rner A E sate EEEE E AEE EEA E E E Zi Urgent Message Notification 0 cccessssessessssesesssssssssssssssssssessssessssessesessssesscsessssessesseseseeseees 22 Normal LVS AS sincsen iee a aen aerei rei 25 NO E E EEE E E 26 VSEM EVENTS erie A E E E elec ecelaats 27 ELLE CS essere E E E ES ee ee 28 Merodio essea E E EAEAN 28 S18 fag ON TTO E EEE 29 Adding a STOE esiin ies irene e iE Ee EEEa Rie e E DE iSi 30 Adding products to the StOLe nn eesesssssssessssessssecessesssesssssssesesseseseeessecesseeesseeesseesseeeees 31 Adding OPTIONS to THE PFOGUCE sscezsccs sasectecssdecessaconzsscscdcasesseassbossedtseoncssasearacdedenescondbecseedesiseus 32 Guest Experience Room Service ExaMp le cceccesesessesessssesestssesesesesesseseeesesseesseseees 33 H 12 Guest Experience Table Reservation Example ccccccesesssesesesessssesssessseseseseeeesesees 36 Handling DY MOTEL GUAT fsa eee le a et al ee 39 PO E S SANIA pve aaeaas oop E A AEE AEEA eerie eters aoa eee 42 SVSUCM AC OMT QUI AON Ni yeeia cease apes aceaed eat ee deare test eerste terete eieteet 46 Employee ManaGeMe n ccssssssssssssessssssesssessesssessesssessessssesessseesessseeseseseeseseseeseseseesesesseasees 47 FOO M i Status C OES E 47 COMEN POLICIE soa ar E E cea acne eevtotes 48 Maintenance Type Sese ious dein o
28. store setup See page 30 The email includes a summary of the order along with the guest name guest room number and the name of the hotel You received an order from room 999 John Smith sent this order through Room Service at Platinum Towers 100g Burger EUR 9 99 EUR 13 98 Cheese EUR 0 00 Adda Drinks heer EUR 3 99 Dessert EUR 0 00 Click on the link below Total Respond to this order gt EUR 13 98 This email was generated from Otrum Enterprise The order can now be reviewed by the hotel To respond to the request the staff member will select the link provided Respond to this order gt This will open a web browser with the possibility to follow up the order Nigel Bateson 02 01 2014 Page 39 of 55 Order from room 999 John Smith sent this order through Room Service at Platinum Towers 100g Burger EUR 9 99 EUR 13 98 Cheese EUR 0 00 Drinks Add a beer EUR 3 99 Dessert EUR 0 00 Respond to this order Total EUR 13 98 Message We aim to deliver this order within 20 minutes Using the web based response page the hotel staff can chose to A Reject the order Guest will receive a rejection message B Confirm the order Guest with receive a confirmation message With either option the Staff member can choose to write a custom message for the guest The guest will receive the rejection confirmation and custom message within the Messages application on their TV or smart device You have a MESSACE Nige
29. sts own tablet device Message Use template lame Turn on TV and show message on all occupied rooms Add group PT LJ Send message to all rooms PT Save as template Nigel Bateson 02 01 2014 Page 21 of 55 a Urgent Message Notification The Urgent Message Notification tool is an emergency notification system which will power on all TVs in occupied rooms and display an emergency message on the screen Select the Urgent check box if you wish to send an UMN Message Use template Turn on TV and show message on all occupied rooms All occupied rooms PT PT Save as template Send For fast activation use a pre defined template by selecting the Use Template option From this location old templates can be deleted by selecting the x Delete option Delete Ok GAS Name ST IRE Nigel Bateson 02 01 2014 Page 22 of 55 To create a new template just add the text as needed to the From Title and Message fields and then select Save as template Save template Fire Alarm Test When you select Send the browser will display the following message Message Urgent message Fire Alarm Test is currently active on all occupied rooms Select Deactate to cancel the UMN Nigel Bateson 02 01 2014 Page 23 of 55 When deactivating the message you will need to complete the Deactivate message text which will be shown to the guest Deactivate m
30. t Info Configuration tool allows the setup of which airports shall be included Flight Info Configuration New Airport _ New Airport J Weather Location Management Weather forecast for multiple cities can be made available to the guest This is a subscription based service from Otrum The Weather Location Management tool allows the setup of which cities are to be included Weather Location Configuration New Location Sort Locations Norway Oslo Oslo Oslo USAiNew York New _ York Japan Tokyo Tokyo South _Africa Vestern_Cape Cape Town Nigel Bateson 02 01 2014 Page 52 of 55 k Movie Management The Movie Management tool allows for the configuration of the movies to be promoted on the Otrum Enterprise main menu Zensual SPA Movies Otrum Enterprise will automatically create the artwork and insert the price The hotel only must select which movies are to be highlighted in the menu by selecting YES or NO in the Promote column Movie management Search Promote Title gt Prod year H Yes Wreck It Ralph 2012 No Battleship 2012 Yes Cloud Atlas 2012 Ho Ruby Sparks 2012 Yes Django Unchained 2012 Bateson 02 01 2014 Page 53 of 55 Advertisement Configuration With Otrum Enterprise and later the hotel has full control over the TOP and BOTTOM advertisements on the right side of the main menu Movies 6 Options are available for either position Advertisement source x
31. t select the item from the list and press the x delete button The artwork can also be renamed if needed Nigel Bateson 02 01 2014 Page 55 of 55
32. tore Revenue Code PMS revenue code for automated billing Status Published or Draft In Use in menus Yes or No Nigel Bateson 02 01 2014 Page 29 of 55 c Adding a store To create a new store simply select the New Store button New Store A new store can then be created using the empty template Edit Store Add icon New product Product No records found Save l Close Publish store Revenue code 0 Description E mail List of e mails to receive shop orders seperated with commas Shopping cart land Translate store 1 Select a menu icon for the store using the Add Icon button 2 Enter a title for the store e g Table Reservation or Room Service 3 Select a revenue code for the store for PMS billing 0 no billing 4 Enter a description for the store 5 Enter e mail recipients of the store orders 6 Select the shopping cart functionality if needed 7 Save your store 8 Publish the store to have it available for guests Note Each store and the products within each store has support for translations Simply press the Translate store button to open the translation engine Nigel Bateson 02 01 2014 Page 30 of 55 d Adding products to the store To create a new product simply select the New product button There is no limit to the number of products available New product A new product can then be created using the empty template Product
33. ucture hierarchy Stores can also be placed at different locations and at a different menu depths compared to other stores Stores may also be accessible via teasers linked to colour keys in the TV menu See page 54 For each store the setup can specify whether or not the individual items should be added to a virtual shopping cart when the order is complete or if the order should be sent immediately once an individual item is selected When ordering food and drink for example It is typical to use the shopping cart approach as the guest normally wants to order two or more items in the same batch When you consider table reservation however the order should be sent as soon as the guest confirms it as there is rarely the need to reserve multiple restaurants in the same batch If the guest exits the store before confirming the order all pending orders from within the store are lost and must be re selected b Store Overview NOTE Before you begin to create new stores it is advisable to upload all needed artwork first Please see the section starting on page 13 When you enter the Stores application you will be presented with a list of stores available in the system today If this is the first time you are logging in it will of course be empty Store List New Store New Store a Table Rese ervations Room Service Overview Store Name of the Store Products Number of items available within the s
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