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1. Fo Update now Hide Windows LSP Last update 7 21 10 6 19 AM Name MSAFD Tcpip TCP IP Catalog ID 1001 File path C Windows system32 mswsock dil File name mswsock dll Version 6 1 7600 16385 win7 rtm 090713 1255 Company Microsoft Corporation Copyright Microsoft Corporation All rights reserved Product version 6 1 7600 16385 Intemal name mswsock dll File Description Microsoft Windows Sockets 2 0 Service Provider Virus DB 348 3015 Remarks AVG version 10 0 1048 License expires 9 12 2010 Y Show notification The LSP Viewer dialog shows a list of Layered Service Providers LSP A Layered Service Provider LSP is a system driver linked into the networking services of the Windows operating system It has access to all data entering and leaving the computer including the ability to modify this data Some LSPs are necessary to allow Windows to connect you to other computers including the Internet However certain malware applications may also install themselves as an LSP thus having access to all data your computer transmits Therefore this review may help you to check all possible LSP threats Under certain circumstances it is also possible to repair broken LSPs for example when the file has been removed but the registry entries remain untouched A new button for fixing the issue is displayed once a repairable LSP is discovered To include Windows LSP in the list uncheck the H
2. All parameters optionally defined in the Update settings Dial Up connection dialog refer to the dial up connection to the Internet The dialog s fields are inactive until you check the Use dial up connections option that activates the fields Specify whether you want to connect to the Internet automatically Automatically open this connection or you wish to confirm the connection manually every time Ask before connection For automatic connection you should further select whether the connection should be closed after the update is finished Close dial up connection when finished AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 16 3 URL Advanced AVG Settings Appearance Sounds Update settings URL Ignore faulty conditions Name URL Identity Protection 7 Virus Vault PUP Exceptions Anti Spam Online Shield LinkScanner Scans Schedules E mail Scanner Move down Resident Shield Cache Server Anti Rootkit Update update primary server http update avg com softw 10 V update backup server http backup avg cz softw 10 ur Move up Ee cm cn co hm cn gan A E B cm i Fs disable AVG protection f Product Improvement Programme AVG Security Toolbar mik The URL dialog offers a list of Internet addresses from which the update files can be downloaded The list and its
3. On the Schedule settings tab you can first check uncheck the Enable this task item to simply deactivate the scheduled virus database update temporarily and switch it on again as the need arises The basic virus database update scheduling is covered within the Update Manager component Within this dialog you can set up some detailed parameters of the virus database update schedule In the text field called Name deactivated for all default schedules there is the name assigned to this very Schedule settings Enable this task Name Virus database update schedule Schedule running Run every 4 ial Hour s gt Run at a specific time interval Every day v 5 00 PM 7 00 PM Advanced schedule options V Run on computer startup if task has been missed VI Run even if computer is in low power mode Other update settings W Run the update again after the internet connection is available Ban ins schedule by the program vendor Schedule running In this section specify the time intervals for the newly scheduled virus database update launch The timing can either be defined by the repeated update launch after a certain period of time Run every or by defining an exact date and time Run at specific time Advanced schedule options AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE ava
4. HE AVG case the object had a specific original name that is known e g a name of an e mail attachment that does not respond to the actual content of the attachment it will be provided in this column e Date of storage date and time the suspected file was detected and removed to the Virus Vault Control buttons The following control buttons are accessible from the Virus Vault interface e Restore removes the infected file back to its original location on your disk e Restore As in case you decide to move the detected infectious object from the Virus Vault to a selected folder use this button The suspicious and detected object will be saved with its original name If the original name is not known the standard name will be used e Details this button only applies to threats detected by Identity Protection Upon clicking it displays synoptic overview of the threat details what files processes have been affected characteristics of the process etc Please note that for all other items than detected by IDP this button is greyed out and inactive Details of threat that was determined to be malware TESTTROJAN64 EXE Time of creation 7 19 2010 6 21 46 AM Full path C USERS TES TER DESKTOP TEST TROJAN64 EXE Details 5 processes terminated 1 file deleted 4 registry keys deleted Processes terminated El TESTTROJAN64 EXE TESTTROJAN64 EXE TESTTROJAN64 EXE TESTTROJAN64 EXE TESTTROJAN64 EXE Files delet
5. Hidden extension Files with hidden extension may appear to be e g pictures but in fact they are executable files e g picture jpg exe The second extension is not visible in Windows by default and AVG reports such files to prevent their accidental opening Improper file path If some important system file is running from other than default path e g winlogon exe running from other than Windows folder AVG reports this discrepancy In some cases viruses use names of standard system processes to make their presence less apparent in the system Locked file The reported file is locked thus cannot be scanned by AVG This usually means that some file is constantly being used by the system e g swap file AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 11 8 Virus Vault aban Ex Event History Virus Vault Severity Virus name Path to file Original object name v Date of storage Infection Virus identified EICAR Test _c Users tester AppData Local Micros N A 8 17 2010 5 16 30 AM Zj nnu Malware EICAR Test String C USERS TESTER APPDATA LOCAL N A 8 17 2010 5 15 42 AM Restore Restore As Details Delete Empty Vault as Virus Vault is a safe environment for the management of suspect infected objects detected during AVG tests Once an infected object is detected during scanning and AVG is not able to heal it automatically
6. e Set and keep Google as the search provider Google is the default search engine for web search within AVG Security Toolbar and activating this option it can also become your web browser default search engine AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 AVG Advanced Settings The advanced configuration dialog of AVG Internet Security 2011 opens in a new window named Advanced AVG Settings The window is divided into two sections the left part offers a tree arranged navigation to the program configuration options Select the component you want to change the configuration of or its specific part to open the editing dialog in the right hand section of the window 9 1 Appearance The first item of the navigation tree Appearance refers to the general settings of the AVG user interface and a few elementary options of the application s behavior Advanced AVG Settings Sounds Language selection Ignore faulty conditions Application must be restarted to apply language changes Identity Protection Select user interface language Virus Vault English 45 PUP Exceptions JE Anti Spam 5 Online Shield i LinkScanner FF Balloon tray notifications v ra Scans Display system tray notifications P arr Schedules VI Display tray notifications about update E mail Scanner Display components state change notification Resident Shield Disp
7. AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Advanced AVG Settings Appearance a Enable sound events this option is defined per user E Ignore faulty conditions Identity Protection Event File Browse Virus Vault Scan started PUP Exceptions Scan finished Anti Spam Scan finished with a threat found Online Shield Resident Shield alert LinkScanner Online Shield alert Update started Update finished Update failed Play Delete Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar Then select the respective event from the list and browse Browse your disk for an appropriate sound you want to assign to this event To listen to the selected sound highlight the event in the list and push the Play button Use the Delete button to remove the sound assigned to a specific event Note Only wav sounds are supported AVG Internet Security 2011 2010 Copyright AVG Technologies CZ WE AVG 9 3 Ignore Faulty Conditions In the Ignore faulty components conditions dialog you can tick those components that you do not want to get informed about Advanced AVG Settings Appearance Sounds Ignore faulty components conditions Error or warning status of the selected components will be ignored Identity Protection Virus Vault PUP Exceptions
8. Enable Virtual Machines Bridged networking off by default tick this item to allow virtual machines in VMware to connect directly to the network Use behaviour detection for traffic qualification on by default mark this option to allow Firewall to use Identity Protection functionality when evaluating an application Identity Protection can tell whether the application shows any suspicious bahaviour or it can be trusted and allowed to communicate online Gaming mode settings In the Gaming mode settings section you can decide and confirm by ticking the respective item whether you want to have Firewall information messages displayed even while a full screen application is running on your computer typically these are games but applies to any full screen applications e g PPT presentations Since the information messages can be somewhat disruptive If you tick the Disable Firewall notifications when playing games item in the roll down menu then select what action is to be taken in case a new application with no rules specified yet tries to communicate over the network applications that would normally result in an ask dialog all these applications can be either allowed or blocked With the gaming mode on all scheduled tasks scans updates are postponed till the application is closed Intrusion Detection System IDS settings Mark the Enable IDS check box to activate special behaviour analysis feature designed to identify an
9. Last update 7 14 10 4 41 AM Online Shield Settings Enable Online Shield need web browser restart V Enable Web protection v Enable Instant Messaging protection Virus DB 344 2995 AVG version 10 0 1044 License expires 9 12 2010 Show notification Online Shield Settings First of all you have the option to immediately switch on off the Online Shield by checking the Enable Online Shield item This option is enabled by default and the Online Shield component is active However if you do not have a good reason to change this settings we recommend to keep the component active If the item is checked and the Online Shield is running two more configuration options get activated AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved AVG e Enable Web protection this option confirms that the Online Shield should perform scanning of the website content e Enable Instant Messaging protection check this item if you wish the Online Shield to verify the instant messaging communication e g ICQ MSN Messenger Yahoo is virus free Please note The software vendor has set up all AVG components to give optimum performance Unless you have a real reason to do so do not change the AVG configuration Any changes to settings should only be performed by an experienced user If you need to change AVG configuration select the system menu item Tools Ad
10. LinkScanner 4 Scans Gill Schedules d Scheduled scan ll Virus database update schedule ill Program update schedule fii Anti Spam update schedule J E E mail Scanner Resident Shield Cache Server JE Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar 1 34 AM 7 16 2010 Schedule settings settings How to scan What to scan scan Automatically heal remove infections V Report Potentially Unwanted Programs and Spyware threats Report enhanced set of Potentially Unwanted Programs Scan for Tracking Cookies Scan inside archives Use Heuristics VI Scan system environment Enable thorough scanning M Scan for rootkits All file types Define excluded extensions Selected file types VI Scan infectable files only Scan media files Define included extensions Scan files without extensions Adjust how quickly Scan completes will impact system resou pj User senstive Set additional scan reports Additional scan settings 9K en er On the How to scan tab you will find a list of scanning parameters that can be optionally switched on off By default most parameters are switched on and the functionality will be applied during scanning Unless you have a valid reason to change
11. Select the search engine you would like to use Please restart browser for General changes to take effect Default search engine Yahoo v Useful Buttons Security You can change these options at any time Advanced Options V Set and keep Yahoo as the search provider for Address bar V Let AVG make suggestion on browser navigation errors 404 DNS Set and keep Yahoo as the default search provider Please restart browser for changes to take effect On the Advanced Options tab first select what search engine you want to use as default You have the choice of Yahoo Baidu WebHledani and Yandex Having changed the default search engine please restart your internet browser for the change to take effect Further you can activate or switch off further specific AVG Security Toolbar settings the listed caption refers to the default Google settings e Set and keep Google as the search provider for Address bar if marked this option allows you to type a search keyword directly into the address bar into your Internet browser and the Google service will be used automatically to search for relevant websites e Let AVG make suggestion on browser navigation errors 404 DNS if when searching the web you run into a non existing page or a page that cannot be displayed 404 error you will be automatically redirected to a web page that allows you to select from an overview of alternative topic related pages
12. latest virus base version from your hard disk and to return to the previously saved version new virus base version will be a part of the following update AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 9 17 Remote Administration Advanced AVG Settings Appearance o i Sounds Remote Administration Ignore faulty conditions Server Identity Protection Port Anti Spam Login name Password Port for incoming messages 6051 T Schedules JE E mail Scanner Test connection Resident Shield Cache Server Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar oe en The Remote Administration settings refer to connecting the AVG client station to the remote administration system If you plan to connect the respective station to remote administration please specify the following parameters e Server server name or server IP address where the AVG Admin Server is installed e Port provide the number of the port on which the AVG client communicates with the AVG Admin Server port number 4158 is considered as default if you use this port number you do not have to specify it explicitly e Login if communication between the AVG client and the AVG Admin Server is defined as secured provide your username e Password and your password e Po
13. 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG a continuous basis and protects your computer from all new malware 7 15 1 ID Protection Principles AVG Identity Protection is an anti malware component that protects you from all kinds of malware spyware bots identity theft using behavioral technologies and provide zero day protection for new viruses As malware gets sophisticated and comes in a form of normal programs that can open up your PC to the remote attacker for identity theft AVG Identity Protection secures you from these new execution based malware It is a complimentary protection to AVG Anti Virus that protects you from file based and known viruses using signature mechanism and scanning We strongly recommend you have the both AVG Anti Virus and AVG Identity Protection components installed in order to have complete protection for your PC 7 15 2 ID Protection Interface AVG Internet Security 2011 File Components History Tools Help AVG Vv You are protected Internet Security All security features are working correctly and are up to date Identity Protection Component mr overview Identity Protection is constantly protecting your digital assets against new and unknown threats io Identity Protection complements AVG s signature based protection by monitoring the way programs Identity Protection behave on your computer and automatically blocking any activity that cou
14. AVG Internet Security 2011 User Manual Document revision 2011 04 1 10 2010 Copyright AVG Technologies CZ s r o All rights reserved All other trademarks are the property of their respective owners This product uses RSA Data Security Inc MD5 Message Digest Algorithm Copyright C 1991 2 RSA Data Security Inc Created 1991 This product uses code from C SaCzech library Copyright c 1996 2001 Jaromir Dolecek dolecek ics muni cz This product uses compression library zlib Copyright c 1995 2002 Jean loup Gailly and Mark Adler This product uses compression library libbzip2 Copyright c 1996 2002 Julian R Seward AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG Contents 1 Introduction uunnnnnnnnnnnunnunnnnnnnnnnnnvnnvnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnunnn nn nnnnnnnnnunnnn 8 2 AVG Installation Requirements uuuuuunnnuuununnnnnnnunnnnunnunuun un nnnnnnnunnunnnunnnnnnnnnnunnunuununnunnnnnnn 9 2 1 Operation Systems Supported avvnnannnvnnnnvvvnnnnnvvvnannnvnnnnnnvnnunnnnnnnannnnnnnnnvnnunnnnnnnunnnnnnnn 9 2 2 Minimum amp Recommended HW Requirements Seer eee reece eee eee eee eee eee eee eee eee ee ee eee a 9 3 AVG Installation Options Peer re rrerrrrerrerrererrerrerrerrrrerrerrerrrrrrrerrrrrrrrrrrerrrrrrrerrrrrrrerr es 10 4 AVG Installation Process s uunuusununuunnnnuunnunnnnnvnnvnnuunnunnnnnvnnnnnuunnunnnnnunnnnnuunnunnnunnn 11 4 1 We
15. Cache Server Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar Report password protected archives Report password protected documents Report files containing macro Report hidden extensions F Move reported attachments to Virus Vault incoming e mails only AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG E mail scanning In this section you can set these basics for incoming and or outgoing e mail messages e Check incoming e mail on by default mark to switch on off the option of scanning of all e mail messages delivered to your e mail client Check outgoing e mail off by default mark to switch on off the option of scanning of all e mails sent from your account e Modify subject of virus infected messages off by default if you want to be warned the scanned e mail message was detected as infectious mark this item and fill in the desired text into the text field This text will then be added to the Subject field for each detected e mail message for easier identification and filtering The default value is VIRUS which we recommend to keep Scanning properties In this section you can specify how the e mail messages will be scanned e Use Heuristics on by default check to use heuristics detection method when scanning e mail messages
16. If you choose SSL connection the data sent is encrypted without the risk of being traced or monitored by a third party This feature is also only available when the destination mail server supports it e E mail client POP3 server activation check uncheck this item to activate or deactivate the specified POP3 server Advanced AVG Settings 5 Appearance Sounds SMTP Server Name AutoSMTP Identity Protection Virus Vault Type of login 45 PUP Exceptions Automatic Anti Spam Fixed host 48 Online Shield E LinkScanner a 5 4 scans Additional settings l Schedules E mail Scanner Local port used in e mail client 25 E Certification Connection Regular JE Mail Filtering Gi Servers E mail client SMTP server activation i i pop3 v Activate this server and use it for sending recieving e mails cif SMTP le K imap Resident Shield Cache Server Anti Rootkit Update Temporarily disable AVG protectio Product Improvement Programm gt e OK Cancel e Apply In this dialog opened via Servers SMTP you can set up a new E mail Scanner server using the SMTP protocol for outgoing mail e SMTP Server Name in this field you can specify the name of newly added servers to add a SMTP server click the right mouse button over the SMTP item of the left navigation menu For automatically created AutoSMTP server
17. The selected folder will then be displayed in the dialog In the Folders contain drop down menu set one of the two options whether the selected folder contains wanted HAM or unsolicited SPAM messages Please note that you will be able to filter the messages in the next step so the folder does not have to contain only training e mails You can also remove unwanted selected folders from the list by clicking the Remove folder button When done click Next and proceed to Message filtering options Specific e mail client Once you confirm one of the options new dialog will appear AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Anti Spam training wizard gt ve Anti Spam training wizard Folder contains Unsolicited e mails SPAM Please select a folder for training Deleted Items Drafts Inbox Junk E mail Outbox Sent Items Note In case of Microsoft Office Outlook you will be prompted to select the MS Office Outlook profile first In the Folders contain drop down menu set one of the two options whether the selected folder contains wanted HAM or unsolicited SPAM messages Please note that you will be able to filter the messages in the next step so the folder does not have to contain only training e mails A navigation tree of the selected e mail client is already displayed in the main section of the dialog Please loc
18. e from AVG Security Toolbar via option Launch AVG 5 3 Scanning of the whole computer There is a potential risk that a computer virus has been transmitted to your computer prior to AVG Internet Security 2011 installation For this reason you should run a Scan of the whole computer to make sure there are no infections on your PC For instructions on running a Scan of the whole computer please consult the chapter AVG Scanning 5 4 Eicar test To confirm that AVG Internet Security 2011 has been installed correctly you can perform the EICAR test The EICAR test is a standard and absolutely safe method used to test antivirus system functioning It is safe to pass around because it is not an actual virus and does not include any fragments of viral code Most products react to it as if it were a virus though they typically report it with an obvious name such as EICAR AV Test You can download the EICAR virus from the EICAR website at www eicar com and you will also find all necessary EICAR test information there Try to download the eicar com file and save it on your local disk Immediately after you confirm downloading of the test file the Online Shield will react to it witha AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG warning This notice demonstrates that AVG is correctly installed on your computer dg AVG Online Shield Alert Ea ol Threat was blocked F
19. 4 Anti Spam Online Shield Component f LinkScanner Anti Rootkit Hf Scans Anti Spam l Schedules Anti Spyware J E mail Scanner Anti Virus Resident Shield E mail Scanner Cache Server Firewall Anti Rootkit Identity Protection Update License Temporarily disable AVG protection LinkScanner Product Improvement Programme Online Shield AVG Security Toolbar PC Analyzer Resident Shield System Tools Update Manager 2 Default By default no component is selected in this list It means that if any component get to an error status you will be informed about it immediately via e system tray icon while all parts of AVG are working properly the icon is displayed in four colors however if an error occurs the icon appears with a yellow exclamation mark e text description of the existing problem in the Security Status Info section of the AVG main window There might be a situation that for some reason you need to switch a component off temporarily this is not recommended you should try to keep all components permanently on and in default configuration but it may be happen In that case the system tray icon automatically reports the component s error status However in this very case we cannot talk about an actual error since you have deliberately induced it yourself and you are aware
20. HE AVG networks nor can communicate outside This system profile cannot be duplicated deleted and its settings cannot be modified e Custom profiles o Directly connected to the Internet suitable for common desktop home computers connected directly to the Internet or notebooks connecting to the Internet outside the safe company network Select this option if you connecting from home or you are in a small company network with no central control Also select this option when traveling and connecting with your notebook from various unknown and possibly dangerous places internet caf hotel room etc More restrictive rules will be created as it is assumed that these computers have no additional protection and therefore require the maximum protection Computer in domain suitable for computers in a local network e g school or corporate network It is assumed that the network is protected by some additional measures so that the security level can be lower than for a standalone computer O o Small home or office network suitable for computers in a small network e g at home or in a small business typically only several computers connected together without a central administrator Profile switching The profile switching feature allows the Firewall to switch automatically to the defined profile when using a certain network adapter or when connected to a certain type of network If no profile has been assigned to a networ
21. This section allows you to define under which conditions the virus database update should should not be launched if the computer is in low power mode or switched off completely Other update settings Finally check the Run the update again as soon as the Internet connection is available option to make sure than if the internet connection gets corrupted and the update process fails it will be launched again immediately after the internet connection is restored Once the scheduled update is launched in the time you have specified you will be informed on this fact via a pop up window opened over the AVG system tray icon provided that you have kept the default configuration of the the Advanced Settings Appearance dialog 9 11 3 Program Update Schedule Advanced AVG Settings Appearance 5 Sounds Ignore faulty conditions Identity Protection Z Virus Vault Name Program update schedule dem Schedule running Online Shield Run every 5 LinkScanner 12 Al Hours 4 scans i fl Schedules Run at specific time interval fk Scheduled scan Every day m 8 00AM H 10 00 AM f Virus database update schedule ie Program update schedule i T Anti Spam update schedule Action based E mail Scanner Resident Shield Cache Server Advanced schedule options 48 Anti Rootkit Run on computer startup if task has been missed 9 45 Update V Run even if computer is in low power mode 45 Temporarily disable AVG prote
22. Virus DB 373 3038 AVG version 10 0 1073 License expires 9 12 2010 Show notification The results overview provides the number of detected system problems Errors divided according to the respective categories tested The analysis results will also be displayed graphically on an axis in the Severity column Control buttons e Learn more press the button to get to the AVG website http www avg com at page providing detailed and up to date information related to PC Analyzer component e Analyze now displayed before the analysis stars press this button to launch the immediate analysis of your computer e Fix now displayed once the analysis is finished press the button to get to the AVG website http www avg con at page providing detailed and up to date information related to PC Analyzer component e Cancel press this button to stop the running analysis or to return to the default AVG user interface components overview once the analysis is completed 7 15 ID Protection AVG Identity Protection is an anti malware product that is focused on preventing identity thieves from stealing your passwords bank account details credit card numbers and other personal digital valuables from all kinds of malicious software malware that target your PC It makes sure that all programs running on your PC are operating correctly AVG Identity Protection spots and blocks suspicious behavior on AVG Internet Security 2011
23. Virus Vault PUP Exceptions A CAUTION Disabling any of these options may decrease your system Anti Spam performance It is strongly recommended to keep them enabled Online Shield LinkScanner A scans i Schedules E mail Scanner Resident Shield Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar Enable adding new files into cache E The settings dialog offers two options e Caching enabled on by default uncheck the box to switch off the Cache Server and empty the cache memory Please note that scanning might slow down and overall performance of your computer decrease as every single file in use will be scanned for viruses and spyware first e Enable adding new files into cache on by default uncheck the box to stop adding more files into the cache memory Any already cached files will be kept and used until caching is turned off completely or until the next update of the virus database AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 15 Anti Rootkit In this dialog you can edit the Anti Rootkit component s configuration Advanced AVG Settings Appearance i Sounds Anti Rootkit settings Ignore faulty conditions The standard scanning process does not detect or remove rootkits therefore you Identity Prote
24. and editing of the scan parameters is only accessible within the AVG Advanced Settings Anti Rootkit dialog In the scanning interface the following configuration is available but only while the scan is running e Automatic scan you can use the slider to change the scanning process priority By default the priority is set to medium level Automatic scan that optimizes the scanning process speed and the use of system resources Alternatively you can run the scanning process slower which means the system resources load will be minimized useful when you need to work on the computer but you do not care so much how long the scanning takes or faster with increased system resources requirements e g when the computer is temporarily unattended e Additional scan settings this link opens a new Additional scan settings dialog where you can define possible computer shutdown conditions related to the Anti Rootkit scan Shutdown computer upon scan completion possibly Force shutdown if computer is locked Computer shutdown options Shutdown computer upon scan completion Force shutdown if computer is locked la OK Cancel AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 11 3 Scanning in Windows Explorer Besides the pre defined scans launched for the entire computer or its selected areas AVG Internet Security 2011 also offers the option of quick scanning o
25. attribute chronologically dates or alphabetically other columns just click the respective column header Use the Refresh list button to update the currently displayed information Empty list delete all entries in the chart AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 10 6 Profiles In the Profiles settings dialog you can find a list of all profiles available Settin gt Den f General Profiles setti E Security rofiles settings AX Areas and Adapters profiles Firewall profile is a set of security rules applied to the computer based on how it is connected to the Internet f IDS through a corporate network independently or in variable manner Within a profile each application can be j Logs assigned rules related to the network communication block allow To create a basic individualized set of profiles use the Firewall configuration wizard Directly connected to the Defined networks Description of the currently active profile Directly connected to the Internet at home without a local network router or when travelling for example a E E Applications laptop connected in a hotel an Internet caf etc a System services 5 2 Computer within domain Q Small home or office networl D E Profile name Trusted Database usage IDS Activate profile G Allow all Ignore Trusted Dat IDS Disabled r le Block All Ignore Tr
26. e Networks this column states on which specific network the system rule applies To edit settings of any item in the list including the assigned actions right click the item and select Edit However editing of system rules should be performed by advanced users only and it is strongly recommended not to edit system rules User defined system rules To open a new dialog for defining your own system service rule see picture below press the Manage user system rules button The top section of the User defined system rules dialog displays overview of all details of the currently edited system rule the bottom section then displays the selected detail User defined rule details can be edited added or deleted by the respective button manufacturer defined rule details can only be edited AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Rule detail name Preview of the rule detail FM Warning Please mind that detail rule settings are advanced primarily intended for network administrators who need full control over Firewall configuration If you are not familiar with types of communication protocols network port numbers IP address definitions etc please do not modify these settings If you really need to change the configuration please consult the respective dialog help files for specific details Log unknown traffic e Log unknown incoming traffic
27. these settings we recommend to keep the predefined configuration AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r HE AVG e Automatically heal remove infection on by default if a virus is identified during scanning it can be healed automatically if a cure is available If the infected file cannot be healed automatically the infected object will be moved to the Virus Vault e Report Potentially Unwanted Programs and Spyware threats on by default check to activate the Anti Spyware engine and scan for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend to keep this feature activated as it increases your computer security e Report enhanced set of Potentially Unwanted Programs off by default mark to detect extended package of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer security even more however it can possibly block legal programs and is therefore switched off by default e Scan for Tracking Cookies off by default this parameter of the Anti Spyware component defines that cookies should be detected during scanning HTTP cookies are used for authenticating tracking and maintaining specific i
28. 2014 Show notification Tools Help Y You are protected All security features are working correctly and are up to date A Whole computer scan Anti Rootkit scan Ej Whole computer scan Z Anti Rootkit scan E Anti Rootkit scan 7 22 2010 4 28 AM 7 22 2010 4 30 AM 7 22 2010 6 36 AM 7 22 2010 6 37 AM 7 22 2010 6 41 AM End time 7 22 2010 4 28 AM 7 22 2010 4 31 AM 7 22 2010 6 36 AM 7 22 2010 6 37 AM 7 22 2010 6 42 AM Tested objects Infections The Scan results overview dialog is accessible from the AVG scanning interface via the Scan history button The dialog provides a list of of all previously launched scans and information of their results e Name scan designation it can either be the name of one of the predefined scans or a name you have given to your own scheduled scan Every name includes an icon indicating the scan result 2 green icon informs there was no infection detected during the scan blue icon announces there was an infection detected during the scan but the infected object was removed automatically l red icon warns there was an infection detected during the scan and it could not be removed Each icon can either be solid or cut in half the solid icons stands for a scan that was completed and finished properly the cut in half icon means the scan was canceled or interrupted Note For detailed information on each scan please see the Scan Resul
29. ARCBOMBSW Report re compressed archive files AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 11 5 Scan Scheduling With AVG Internet Security 2011 you can run scanning on demand for instance when you suspect an infection has been dragged to your computer or based on a scheduled plan It is highly recommended to run the scans based on a schedule this way you can make sure your computer is protected from any possibility of getting infected and you will not have to worry about if and when to launch the scan You should launch the Whole Computer scan regularly at least once a week However if possible launch the scan of your entire computer daily as set up in the scan schedule default configuration If the computer is always on then you can schedule scans out of working hours If the computer is sometimes switched off then schedule scans to occur on a computer start up when the task has been missed To create new scan schedules see the AVG scanning interface and find the bottom section called Schedule scans File Components History Tools Help VJ You are protected i All security features are working correctly and are up to date uul Internet Security 2 g correctly p Scan for threats O Whole computer scan T Click here to start this scan Change scan settings for Whole computer scan Computer scanner Scan specific files or folders LA Click her
30. AVG Security Toolbar option The Repair button will put all parts of AVG Security Toolbar to fully functional state revert to default settings and make sure that AVG Security Toolbar will work faultlessly in all supported internet browsers If you have previously deactivated AVG Security Toolbar whether within this dialog or directly in the internet browser press the Repair button to activate the component AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 10 Firewall Settings The Firewall configuration opens in new window where in several dialogs can set up very advanced parameters of the component However the advanced configuration editing is only intended for experts and experienced users 10 1 General The General information dialog is divided into two sections tobo Sf General E EJ Security General information reas and Adapters profiles Ips This dialog allows you to change Firewall advanced settings in particular edit Firewall profiles 7 and assign these to the network adapters or areas to take full advantage of automatic profile switching Also you can edit access rights here and save the complete Firewall settings to the f Profil archive amp Directly connected to the Defined networks E Applications E System services H Q Computer within domain Firewall status iQ Small home or office networl Firewall en
31. C Users tester Desktop pup setup1 Adware Generic AKR Potentially dangerous o C Users tester Desktop pup setup1 Adware Generic RKW Potentially dangerous o To Update now Users tester Desktop pup setup1 Adware Generic DEN Potentially dangerous ol 1 Last update 7 22 10 10 24 PM C Users tester Desktop pup setup1 Adware Generic BAR Potentially dangerous ol C Users tester Desktop pup setup1 Adware Generic RC Potentially dangerous o Users tester Desktop pup saw ex_ Adware Generic AFD Potentially dangerous ol C Users tester Desktop pup sais ex_ Adware Generic YW Potentially dangerous o Users tester Desktop pup sahage Adware Generic ZB Potentially dangerous ol C Users tester Desktop pup redio ex_ Adware Generic AEK Potentially dangerous ol C Users tester Desktop pup NSVS Adware Generic ADM Potentially dangerous o i m r View details Remove all unhealed Virus DB 350 3022 AVG version 10 0 1051 License expires 12 30 2014 g The is complete Y Show notification The Spyware tab is only displayed in the Scan results dialog in if spyware was detected during scanning The tab is divided into three sections providing the following information e File full path to the original location of the infected object e Infections name of the detected spyware for details on specific viruses please consult the Virus Encyclopedia online e Result defines t
32. Desktop eicar_archives EICAR ZIP Eic Detection name Virus identified EICAR_Test Object type file SDK Type Core Result Moved to Virus Vault Action history m J r Previous Neat Close EE ean Se In this dialog you can find detailed information on the detected infectious object e g infected object name and location object type SDK type detection result and history of actions related to the detected object Using the Previous Next buttons you can view information on specific findings Use the Close button to close this dialog e Remove selected use the button to move the selected finding to the Virus Vault e Remove all unhealed this button deletes all findings that cannot be healed or moved to the Virus Vault e Close results terminates the detailed information overview and returns to the Scan results overview dialog AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 11 7 3 Spyware Tab ry 2011 ponents History Tools Help j AVG m You are protected P All security features are working correctly and are up to date Internet Security WORT correct E Scan results Spyware Infection Result o C Users tester Desktop pup W Tool 6 C Users tester Desktop pup valuea Adware Generic HG Potentially dangerous o C Users tester Desktop pup TBPSS Adware Generic BU Potentially dangerous ol Shell extension scan
33. Fix all if the problem involves more than one component appears next to the security status information Press the button to launch an automatic process of program checkout and configuration This is an easy way to set AVG to the optimum performance and reach the maximum security level It is strongly recommended that you pay attention to Security Status Info and in case the report indicates any problem go ahead and try to solve it immediately Otherwise your computer is at risk Note AVG status information can also be obtained at any moment from the system tray icon AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 6 3 Quick Links Quick links in the left section of the AVG User Interface allow you to immediately access the most important and most frequently used AVG features Scan now Last scan 7 20 10 1 31 AM Computer scanner Ps Update now Last update 7 19 10 7 07 AM e Overview use this link to switch from any currently opened AVG interface to the default one with an overview of all installed components see chapter Components Overview gt gt e Scan now by default the button provides information scan type date of last launch of the last scan launched You can either execute the Scan now command to launch the same scan again or follow the Computer scanner link to open the AVG scanning interface where you can run scans schedule scans or edi
34. If you decide to keep the default configuration and launch the update process immediately you can specify the circumstances under which a possible required restart should be performed e Require confirmation from the user you will be asked to approve a PC restart needed to finalize the update process e Restart immediately the computer will be restarted automatically immediately after the update process has finished and your approval will not be required AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG e Complete at next computer restart the update process finalization will be postponed until the next computer restart again please keep in mind that this option is only recommended if you can be sure the computer gets restarted regularly at least daily Post update memory scan Mark this check box to define you want to launch a new memory scan after each successfully completed update The latest downloaded update might have contained new virus definitions and these could be applied in the scanning immediately Additional update options e Build new system restore point during each program update before each AVG program update launch a system restore point is created In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point This option is accessible via Start All Programs Acces
35. OK Cancel o Computer shutdown options decide whether the computer should be shut down automatically once the running scanning process is over Having confirmed this option Shutdown computer upon scan completion a new option activates that allows the computer to shut down even if it is currently locked Force shutdown if computer is locked o Define file types for scanning further you should decide whether you want to have scanned gt All file types with the possibility of defining exceptions from scanning by providing a list of comma separated file extensions that should not be scanned gt Selected file types you can specify that you want to scan only files that are possibly infectable files that cannot get infected will not be scanned for instance some plain text files or some other non executable files including media files video audio files if you leave this box unchecked it will reduce the scanning time even more because these files are often quite large and are not too likely to be infected by a virus Again you can specify by extensions which files are those that should always be scanned gt Optionally you can decide you want to Scan files without extension this option is on by default and it is recommended that you keep it so unless you have a real reason to change it Files with no extension are rather suspicious and should be scanned at all times e Adjust how quickly Scan completes yo
36. Resident Shield will scan files with following extensions i nd 386 ASP BAT BIN BMP BOO CHM CLA CLAS CMD CNM COM CPL DEV DLL DO D i E Cache Server RV EML EXE GIF HLP HT INF INI JPEG JPG JS LNK MD MSG NWS OCX OV P Anti Rootkit CX PDF PGM PHP PIF PL PNG POT PP SCR SHS SMM SWF SYS TIF VBE VBS V Update BX VXD WMF XL XML ZL Scanning files without extension is on Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar Decide whether you want all files to be scanned or just infectable files if so you can further specify a list of extensions defining files that should be excluded from scanning and also a list of file extensions defining files that must be scanned under all circumstances The below section called The Resident Shield will scan further summarizes the current settings displaying a detailed overview of what the Resident Shield will actually scan AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 13 2 Excluded items Advanced AVG Settings E Appearance _E Sounds Resident Shield Excluded Items JE Identity Protection File Add Path Add File TT LE Virus Vault PUP Exceptions Anti Spam f Online Shield Edit Item JE LinkScanner rol Scans Remove Item M Schedules JE E mail Scanner JE Resident Shield JE Advanced Settings E i Cache Server 45 Anti Rootkit
37. T Scheduled scan Virus database update schedule f Program update schedule f fa i Program Files f Anti Spam update schedule 3 My Documents folder 5 7 E mail Scanner oO Shared Documents 9 45 Resident Shield Sa Windows folder 5 Cache Server 8 1 23 Other Anti Rootkit lt Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar amp Whole computer scan Desktop Local hard drives On the What to scan tab you can define whether you want to schedule scanning of the whole computer or scanning of specific files or folders If you select scanning of specific files or folders in the bottom part of this dialog the displayed tree structure activates and you can specify the folders to be scanned AVG Internet Security 2011 2010 Copyright AVG Technologies CZ All rights WE AVG 9 11 2 Virus Database Update Schedule Advanced AVG Settings Appearance Sounds Ignore faulty conditions Identity Protection Virus Vault 5 PUP Exceptions H 5 Anti Spam Online Shield LinkScanner Scans I Schedules lB Scheduled scan ie virus database update schedule f Program update schedule afi Anti Spam update schedule E mail Scanner Resident Shield Cache Server Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar
38. Update Temporarily disable AVG protection JE Product Improvement Programme 45 AVG Security Toolbar B amp By a D The Resident Shield Excluded Items dialog offers the possibility of defining files and or folders that should be excluded from the Resident Shield scanning If this is not essential we strongly recommend not excluding any items The dialog provides the following control buttons e Add Path specify a directory directories to be excluded from the scanning by selecting them one by one from the local disk navigation tree e Add File specify files to be excluded from the scanning by selecting them one by one from the local disk navigation tree e Edit Item allows you to edit the specified path to a selected file or folder e Remove Item allows you to delete the path to a selected item from the list 9 14 Cache Server The Cache Server is a process designed to speed up any scan on demand scan scheduled whole computer scan Resident Shield scan It gathers and keeps information of trustworthy files system files with digital signature etc These files AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG are then considered safe and during scanning are skipped Advanced AVG Settings Appearance Sounds Cache Server Settings Ignore faulty conditions V Caching enabled Identity Protection 7
39. Virus Vault Update now C Users tester Desktop eicar_archiv Virus identified EICAR T Moved to Virus Vault Last update 7 22 10 10 24 PM C Users tester Desktop eicar_archiv Virus identified EICAR_T Moved to Virus Vault C Users tester Desktop eicar_archiv Virus identified EICAR_T Moved to Virus Vault C Users tester Desktop eicar_archiv Virus identified EICAR_T Moved to Virus Vault C Users tester Desktop eicar_archiv Virus identified EICAR_T Moved to Virus Vault C Users tester Desktop eicar_archiv Virus identified EICAR_T Moved to Virus Vault C Users tester Desktop eicar_archiv Virus identified EICAR_T Moved to Virus Vault J C Users tester Desktop eicar_archiv Virus identified EICAR_T Moved to Virus Vault C Users tester Desktop eicar_archiv Virus identified EICAR_T Moved to Virus Vault b Te View details Remove selected Remove all unhealed e Virus DB 350 3022 AVG version 10 0 1051 License expires 12 30 2014 6 The is complete Show notification The Infections tab is only displayed in the Scan results dialog if a virus infection was detected during scanning The tab is divided into three sections providing the following information e File full path to the original location of the infected object e Infections name of the detected virus for details on specific viruses please consult the Virus Encyclopedia online e Result defines
40. and adware details gt gt e Anti Spam checks all incoming e mail messages and marks unwanted e mails as SPAM details gt gt Firewall controls how your computer exchanges data with other computers on the Internet or local network details gt gt e Link Scanner checks the search results displayed in your internet browser details gt gt e E mail Scanner checks all incoming and outgoing mail for viruses details gt gt Resident Shield runs in the background and scans files as they are copied opened or saved details gt gt e Update Manager controls all AVG updates details gt gt e License displays the license number type and expiration date details gt gt e Online Shield scans all data being downloaded by a web browser details gt gt Anti Rootkit detects programs and technologies trying to camouflage malware details gt gt AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG e System Tools offers a detailed summary of the AVG environment and operating system information details gt gt PC Analyzer analyzer provides information about your computer status details gt gt Identity Protection anti malware component focused on preventing identity thieves from stealing your personal digital valuables details gt gt Remote Administration is only displayed within AVG network editions in case you have specified during the installati
41. and undefined application These items have different setting options from common applications and are only intended for experienced users We strongly recommend that you do not modify the settings Control buttons The list can be edited using the following control buttons e Add opens an empty Page Actions dialog for defining new application rules e Edit opens the same Page Actions dialog with data provided for editing of an existing application s rule set e Delete removes the selected application from the list AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE ava In this dialog you can define settings for the respective application in detail E Settin Ea ros J a General Page actions f Security 5 Areas and Adapters profiles Back to the list Delete this rule 0 00202000 A 1 f IDS Logs Application basic information f Profiles Profil f 2 2 Directly connected to the Int t ofie Directly connected to the Internet Defined networks Path m a Applications r 1 Priority Application Rules Name New application AVG IDS application Description AVG Installer Application AVG Watchdog Service Application action Generic Host Process f Generic Host Process 2 l Alow foral Local Security Authority Service KJ R Microsoft Winlogon dl Services and controller app 0 New application Ot
42. check the Use PROXY authentication option to verify that your user name and password are valid for connecting to the Internet via the proxy server Automatic configuration If you select automatic configuration mark the Auto option to activate the respective dialog section then please select where the proxy configuration should be taken from e From browser the configuration will be read from your default internet browser e From script the configuration will be read from a downloaded script with the function returning the proxy address e Autodetect the configuration will be detected automatically directly from the proxy server AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 16 2 Dial up Advanced AVG Settings Appearance Sounds Update settings Dial up connection Ignore faulty conditions Use dial up connections Identity Protection Virus Vault PUP Exceptions Anti Spam Available dial up configuration s y Online Shield 5 LinkScanner i m Scans Use authentication if Schedules Username 9 45 E mail Scanner 45 Resident Shield Cache Server Anti Rootkit Update Automatically open this connection Ask before connection No configuration was detected Password Close dial up connection when finished in f Manage Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar
43. components However you can only select from components that are included in your purchased AVG edition Highlight any item in the Component Selection list and a brief description of the respective component will be displayed on the right side of this section For detailed information on each component s functionality please consult the Components Overview chapter of this documentation To revert to the default configuration pre set by the software vendor use the Default button AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG Press the Next button to continue 4 5 Install the AVG Security Toolbar AVG Installer Install the AVG Security Toolbar AVG makes your online experience safer and easier with the AVG Security Toolbar It provides several powerful features such as AVG 2011 LinkScanner amp technology which lets you know whether the sites you are about to visit are safe x AVG or YAHOO SEARCH v E Search ag Page Status 2 gt E E mail IV Install the AVG Security Toolbar recommended IV Set Yahoo as my default search engine and notify me of changes In the Install the AVG Security Toolbar dialog decide whether you want to install the AVG Security Toolbar If you do not change the default settings this component will be installed automatically into your Internet browser currently supported browsers are Microsoft Internet Explore
44. do so do not change the AVG configuration Any changes to settings should only be performed by an experienced user There is just one operating button available within this component s interface Back press the button to return to the default AVG user interface components overview 7 4 Firewall Firewall is a system that enforces an access control policy between two or more networks by blocking permitting traffic Firewall contains a set of rules that protect the internal network from attacks originating outside typically from the Internet and controls all communication on every single network port The communication is evaluated according to the defined rules and then either allowed or forbidden If Firewall recognizes any intrusion attempts it blocks the attempt and does not allow the intruder access to the computer Firewall is configured to allow or deny internal external communication both ways in or out through defined ports and for defined software applications For example the firewall could be configured to only permit web data to flow in and out using Microsoft Explorer Any attempt to transmit web data by any other browser would be blocked Firewall protects your personally identifiable information from being sent from your computer without your permission It controls how your computer exchanges data with other computers on the Internet or local network Within an organization the firewall also protects the sing
45. e Threats found and blocked provides the number of infections detected in e mail messages since the last E mail Scanner launch e Installed e mail protection information about a specific e mail protection plug in referring to your default installed e mail client E mail Scanner settings In the bottom part of the dialog you can find the section named E mail Scanner settings where you can edit some elementary features of the component s functionality e Scan incoming messages check the item to specify that all e mails deliver ed to your account should be scanned for viruses By default this item is on and it is recommended not to change this setting e Scan outgoing messages check the item to confirm all e mail sent from your account should be scanned for viruses By default this item is off AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG e Display notification window while e mail is being scanned check the item to confirm you want to be informed via notification dialog displayed over the AVG icon on the system tray during the scanning of your mail via E mail Scanner component By default this item is on and it is recommended not to change this setting The advanced configuration of the E mail Scanner component is accessible via the Tools Advanced settings item of the system menu however advanced configuration is recommended for experienced users only Please no
46. files available If so AVG starts their downloading and launches the update process itself During the update process you will get redirected to the Update interface where you can view the process progressing in its graphical representation as well as in an AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG overview of relevant statistic parameters update file size received data download speed elapsed time Note Before the AVG program update launch a system restore point is created In case the update process fails and your operating system crashes you can always restore your OS in its original configuration from this point This option is accessible via Start All Programs Accessories System tools System Restore Recommended to experienced users only AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 13 Event History ig Event History Virus Vault Event date and time v User 8 11 2010 3 40 43 AM 3 11 2010 3 40 46 AM 8 11 2010 3 44 00 AM 8 11 2010 3 44 00 AM 8 11 2010 3 45 46 AM 8 11 2010 3 45 52 AM 8 11 2010 3 51 59 AM 8 11 2010 3 52 00 AM P 8 11 2010 3 53 24 AM 8 11 2010 3 53 27 AM 8 12 2010 2 01 05 AM 8 12 2010 2 01 56 AM 78 12 2010 2 03 09 AM 8 12 2010 2 03 14 AM Q 8 12 2010 2 39 22 AM Q 8 12 2010 2 39 23 AM NT AUTHORITY SYST
47. found or remove the detected infection to the Virus Vault Scanning of the whole of your computer should be scheduled on a workstation at least once a week Scan launch The Whole Computer scan can be launched directly from the scanning interface by clicking on the scan s icon No further specific settings have to be configured for this type of scan the scanning will start immediately within the Scan is running dialog see screenshot The scanning can be temporarily interrupted Pause or canceled Stop if needed AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved AVG File AVG F You are protected j All security features are working correctly and are up to date Internet Security y oring y an p to Scan is running File Result Infection Ts Update now e N A Objects scanned 0 Threats found 0 Currently scanning First time optimization scan in progress Current object Virus DB 350 3021 Additional scan settings AVG version 10 0 1051 License expires 12 30 2014 Show notification Scan configuration editing You have the option of editing the predefined default settings of the Whole computer scan Press the Change scan settings link to get to the Change scan settings for Whole Computer scan dialog accessible from the scanning interface via the Change scan settings link for the Whole computer scan It is recommended to keep to t
48. from the system menu Resident Shield settings Resident Shield active i Remove all threats automatically Scan for Tracking Cookies Virus DB 344 2995 AVG version 10 0 1044 amp Ask me before removing threats License expires 9 12 2010 Manage exceptions Save changes Show notification Besides an overview of the Resident Shield functionality and the information on the component s status the Resident Shield interface offers some statistic data as well e Resident Shield has been running for provides the time since the latest component s launch e Threats detected and blocked number of detected infections that were prevented from being run opened if needed this value can be reset e g for statistic purposes Reset value Resident Shield settings In the bottom part of the dialog window you will find the section called Resident Shield settings where you can edit some basic settings of the component s functionality detailed configuration as with all other components is available via the Tools Advanced settings item of the system menu The Resident Shield is active option allows you to easily switch on off resident protection By default the function is on With resident protection on you can further decide how the possibly detected infections should be treated removed o either automatically Remove all threats automatically AVG Internet Security 2011 2010 Copyright AVG Technol
49. messages coming from their e mail accounts can be delivered e Modify subject for messages marked as SPAM tick this check box if you would like all messages detected as spam to be marked with a specific word or character in the e mail subject field the desired text can be typed in the activated text field e Ask before reporting wrong detection provided that during the installation process you agreed to participate in the Product Improvement Programme If so you allowed reporting of detected threats to AVG The reporting is taken care of automatically However you may mark this check box to confirm you want to be asked before any detected spam gets reported to AVG to make sure the message should really be classified as spam Control buttons Train Anti Spam button open the Anti Spam training wizard described in details in the next chapter The first dialog of the Anti Spam Training Wizard asks you to select the source of e mail messages you want to use for training Usually you will want to use either e mails that have been incorrectly marked as SPAM or spam messages that have not been recognized AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Anti Spam training wizard DA Anti Spam training wizard Please choose a source training set Folders with EML files Microsoft Office Outlook Windows Mail Outlook Express The Bat Mozilla Thunderbird JE There ar
50. no rules will be used Only training data will be used for identification This mode is not recommended for common use unless the computer hardware is really poor e High performance this mode will consume large amount of memory During the scanning process to identify spam the following features will be used rules and spam database cache basic and advanced rules spammer IP addresses and spammer databases The Enable on line checking item is on by default It results in more precise spam detection via communication with the Mailshell servers i e the scanned data will be compared with Mailshell databases online Generally it is recommended to keep the default settings and only change them if you have a valid reason to do so Any changes to this configuration should only be done by expert users 9 7 3 RBL The RBL item open an editing dialog called Realtime Blackhole Lists Advanced AVG Settings Appearance Sounds Realtime Blackhole Lists Ignore faulty conditions 7 Identity Protection Virus Vault RBL servers list PUP Exceptions Query RBL servers Specifies a list of Realtime Blackhole List RBL servers to query when analyzing messages Default server format is servername response offset and servers are separated by comma m Advanced Settings Online Shield i LinkScanner IG scans T Schedules E mail Scanner E Resident Shield JE Cache Server 1 48 Anti R
51. of the potential risk At the same time once being displayed in grey color the icon cannot actually report any possible further error that might appear AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG For this situation within the above dialog you can select components that may be in an error state or switched off and you do not wish to get informed about it The same option of Ignoring component state is also available for specific components directly from the components overview in the AVG main window 9 4 Identity Protection 9 4 1 Identity Protection Settings The Identity Protection settings dialog allows you to switch on off the elementary features of the Identity Protection component Advanced AVG Settings 45 Appearance i Sounds Identity Protection settings 45 Ignore faulty conditions V Activate Identity Protection 5 Identity Protection Sig Identity Protection settings Always prompt Automatically quarantine detected threats Automatically quarantine known threats Prompt to save your work before removal Show progress of malware removal Show final malware removal details 1 8 Schedules 45 E mail Scanner Resident Shield i Cache Server if Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar Ac
52. of the window provide you with all statistical data regarding the programs operation details gt gt e System Tray Icon bottom right corner of the monitor on the system tray indicates the AVG current status details gt gt e AVG gadget Windows sidebar supported in Windows Vista 7 allows quick access to AVG scanning and update details gt gt AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 6 1 System Menu The System menu is the standard navigation used in all Windows applications It is located horizontally in the very top part of the AVG Internet Security 2011 main window Use the system menu to access specific AVG components feature and services The system menu is divided into five main sections 6 1 1 File e Exit closes the AVG Internet Security 2011 s user interface However the AVG application will continue running in the background and your computer will still be protected 6 1 2 Components The Components item of the system menu includes links to all installed AVG components opening their default dialog page in the user interface e System overview switch to the default user interface dialog with the overview of all installed components and their status e Anti Virus ensures that your computer is protected from viruses trying to enter your computer details gt gt e Anti Spyware ensures that your computer is protected from spyware
53. off by default check the box to record in the Logs every unknown attempt to connect to your computer from outside e Log unknown outgoing traffic on by default check the box to record in the Logs every unknown attempt from your computer to connect to an outside location AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 11 AVG Scanning Scanning is a crucial part of AVG Internet Security 2011 functionality You can run on demand tests or schedule them to run periodically at convenient times 11 1 Scanning Interface File Compo History Tools Help AVG v You are protected P All security features are working correctly and are up to date Internet Security preke Mantel KEES z Scan for threats OY Whole computer scan C Click here to start this scan Change scan settinas for Whole computer scan Scan specific files or folders La Click here to start this scan Computer scanner Fo Update now Last update N A Change scan settings for Scan specific files or folders Anti Rootkit scan A Click here to start this scan Schedule scans Manage Scheduled Scans Click here to manage scheduled scans Virus DB 350 3021 AVG version 10 0 1051 License expires 12 30 2014 Show notification The AVG scanning interface is accessible via the Computer scanner quick link Click this link to switch to the Scan for threats dialog In this dial
54. p Settings for scheduled scan Automatically heal remove infections Report Potentially Unwanted Programs and Spyware threats Report enhanced set of Potentially Unwanted Programs Scan for Tracking Cookies Scan inside archives Use Heuristics Scan system environment E Enable thorough scanning Scan for rootkits Additional scan settings Computer scanner Ts Update Last update 7 22 1 just how quickly Scan completes will impact system resource p User sensitive Set additional scan reports Virus DB 350 3021 AVG version 10 0 1051 License expires 12 30 2014 Y Show notification On the How to scan tab you will find a list of scanning parameters that can be optionally switched on off By default most parameters are switched on and the functionality will be applied during scanning Unless you have a valid reason to change these settings we recommend to keep to the pre defined configuration e Automatically heal remove infection on by default if a virus is identified during scanning it can be healed automatically if a cure is available In case the infected file cannot be healed automatically or if you decide to switch off this option you will be notified upon a virus detection and will have to decide what to do with the detected infection The recommended action is to remove the infected file to the Virus Vault e Report Potentially
55. ree ee EEE TEE TEES AES 143 9 17 Remote ne Frere ed reteented 150 AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 9 18 Temporarily disable AVG protection srrrrrrrrnannnannnnennnnnnnannnnennnnnnnnnnnrnnnnnn 151 9 19 Product Improvement Programme t trrr rater teste naar nn annan nn nn nnnnnnn rann ee ee rann 152 9 20 AVG Security Toolbar rrsrrrrrrrrrrnnnrnnnnnnnnn norr nnnnnnnnnnnnnnnnnnnnn nn nnnnnnnnnnnnnnnn 154 10 Firewall Settings xaxannnunnunnunnunnnnnnnunnunnunnnnnnnnnnnnnnnnvnnunnunnnnnnnnnnnnnunnunnnnnnnnnn 155 10 5 General Hvor ee ad ae 155 10 2 Security ee 156 10 3 Areas and Adapters Profiles rxrrrrnnnnnnanannnnnnnnnnannnn ann eee e nent nese eeen enna eetes 157 ako IDS seres ences yt aa irer vienna recaanie a i eeerdnn yy eterna 158 10 5 Woe akk k ka bk tk kk tk br bakk knr konne nonnene 159 10 6 Profiles rr EUR UE EERE EE EEE EEE 161 10 6 1 Profile Information vrccte cette tte tenn nn E DEED EEE EE EEE EEE EEE E EASED ADEE DEEDES EEE EEEES 161 10 6 2 Defined Networks street ett nnn n nnn e enn nD EAE E EEE DEEDES EEE EEE EEE AEDS EEE DE ADEE EES EE EEE EES 161 10 6 3 Applications ER 161 10 6 4 System Services irre eee ee ee EE EEE EEE E EES 161 11 AVG Scanning xxaunannnnnnnnnnnunnunnunnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnn 172 11 1 Scanning Interface rsrrrrrrnr
56. similar the message content is to SPAM based on several dynamic scanning techniques You can adjust the Mark message as spam if score is greater than setting by either typing the value or by moving the Slider left or right the range of values is limited to 50 90 Generally we recommended setting the threshold between 50 90 or if you are really unsure to 90 Here is a general review of the scoring threshold e Value 80 90 E mail messages likely to be spam will be filtered out Some non spam messages may be incorrectly filtered as well e Value 60 79 Considered as a quite aggressive configuration E mail messages that are possibly spam will be filtered out Non spam messages are likely to be caught as well e Value 50 59 Very aggressive configuration Non spam e mail messages are AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG as likely to be caught as real spam messages This threshold range is not recommended for normal use In the Anti Spam basic settings dialog you can further define how the detected spam e mail messages should be treated e Move message to the junk folder mark this check box to specify that each detected spam message should be automatically moved to the specific junk folder within your e mail client e Add recipients of sent e mails to whitelist tick this check box to confirm that all recipients of sent e mails can be trusted and all e mail
57. specified SMTP server AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Advanced AVG Settings Appearance Sounds IMAP Server Name Ignore faulty conditions AutoIMAP 5 Identity Protection JE Virus Vault Type of login i PUP Exceptions Automatic 2 45 Anti Spam Fixed host 9 45 Online Shield E LinkScanner IG sans al Schedules JE E mail Scanner i JE Certification Connection Regular 5 Mail Filtering ei Servers E mail client IMAP server activation g pop3 Activate this server and use it for sending recieving e mails E smTP fie IMAP Bd AutolMAP 143 H 4 Resident Shield 45 Cache Server 45 Anti Rootkit Update Temporarily disable AVG protectic Product Improvement Programm m gt Additional settings Local port used in e mail client In this dialog opened via Servers IMAP you can set up a new E mail Scanner server using the IMAP protocol for outgoing mail e IMAP Server Name in this field you can specify the name of newly added servers to add a IMAP server click the right mouse button over the IMAP item of the left navigation menu For automatically created AutoIMAP server this field is deactivated e Type of login defines the method for determining the mail server used for outgoing mail o Automatic login will be carried out automatically according to your e mail cl
58. the most thorough scanning algorithms that will scan even those areas of your computer that can hardly get infected just to be absolutely sure Remember though that this method is rather time consuming Further you should decide whether you want to have scanned e All file types with the possibility of defining exceptions from scanning by AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG providing a list of comma separated having been saved the commas change into semicolons file extensions that should not be scanned e Selected file types you can specify that you want to scan only files that are possibly infectable files that cannot get infected will not be Scanned for instance some plain text files or some other non executable files including media files video audio files if you leave this box unchecked it will reduce the scanning time even more because these files are often quite large and are not too likely to be infected by a virus Again you can specify by extensions which files are those that should always be scanned Optionally you can decide you want to Scan files without extension this option is on by default and it is recommended that you keep it so unless you have a real reason to change it Files with no extension are rather suspicious and should be scanned at all times Adjust how quickly Scan completes Within the Adjust how quickly scan complet
59. the Toolbar Options dialog allowing you to assign AVG Security Toolbar functionality you want to use AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 8 1 4 Page Status Directly in the toolbar this button displays the evaluation of the currently displayed web page base on criteria of the Surf Shield component e The linked page is safe Page is somewhat suspicious e W Page containing links to positively dangerous pages PX The linked page contains active threats For your own safety you will not be allowed to visit this page G The page is not accessible and so could not be scanned Click the button to open an information panel with detailed data on the specific web page 8 1 5 AVG News Directly from within the AVG Security Toolbar this button opens an overview of the latest Headline news related to AVG both news from the press and company press release AVG Headline News pe New AVG Research Shows 55 000 Computers Compromised Worldwide by Cybercriminals Using Mumba Botnet AVG Research Discovers 1 2 Million Computers Infected by Cybercriminals Using Eleonore Exploits LJ Toolkit AVG Technologies Nets Key Industry Accolades AVG LinkScanner for Mac Stays One Step Ahead in Keeping You Secure AVG Technologies Acquires Leading US Distributor v In the right upper corner you can see two red control buttons e
60. the current status of the infected object that was detected during scanning o Infected the infected object was detected and left in its original location for instance if you have switched off the automatic healing option in a specific scan settings o Healed the infected object was healed automatically and left in its original location o Moved to Virus Vault the infected object was moved to the Virus Vault quarantine o Deleted the infected object was deleted o Added to PUP exceptions the finding was evaluated as an exception and added to the list of PUP exceptions configured in the PUP Exceptions dialog of the advanced settings AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG o Locked file not tested the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object the object was detected as potentially dangerous but not infected it can contain macros for instance the information should be taken as a warning only o Reboot is required to finish the action the infected object cannot be removed to remove it completely you have to restart your computer Control buttons There are three control buttons available in this dialog e View details the button opens a new dialog window named Detailed object information D ai fea Property name Property value Object name C Users tester
61. the help file opened directly from the dialog 11 4 1 CMD Scan Parameters Following please find a list of all parameters available for the command line scanning e SCAN Scan specific files or folders SCAN path path e g SCAN C D e COMP Whole Computer scan e HEUR Use heuristic analyse e EXCLUDE Exclude path or files from scan e Command file file name e EXT Scan these extensions for example EXT EXE DLL e NOEXT Do not scan these extensions for example NOEXT JPG AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG e ARC Scan archives e CLEAN Clean automatically e TRASH Move infected files to the Virus Vault e QT Quick test e MACROW Report macros e PWDW Report password protected files e IGNLOCKED Ignore locked files e REPORT Report to file file name e REPAPPEND Append to the report file e REPOK Report uninfected files as OK e NOBREAK Do not allow CTRL BREAK to abort e BOOT Enable MBR BOOT check e PROC Scan active processes e PUP Report Potentially unwanted programs e REG Scan registry e COO Scan cookies e Display help on this topic e HELP Display help on this topic e PRIORITY Set scan priority Low Auto High see Advanced settings Scans e SHUTDOWN Shutdown computer upon scan completion e FORCESHUTDOWN Force computer shutdown upon scan completion e ADS Scan Alternate Data Streams NTFS only e
62. the scanning interface by clicking on the scan s icon A new dialog called Select specific files or folders for scanning opens In the tree structure of your computer select those folders you want to have scanned The path to each selected folder will generate automatically and appear in the text box in the upper part of this dialog There is also a possibility of having a specific folder scanned while all its subfolders are excluded from this scanning to do that write a minus sign in front of the automatically generated path see screenshot To exclude the entire folder from scanning use the parameter Finally to launch the scanning press the Start scan button the scanning process itself is basically identical to the Whole computer scan AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved AVG uuh Internet Security Scan now 7 22 10 6 36 AM Computer scanner 4 Update now Last update N A Virus DB 350 3021 AVG version 10 0 1051 License expires 12 30 2014 Y Show notification F You are protected All security features are working correctly and are up to date Select specific files or folders for scanning EW Desktop o Computer Og ax OS c B 00 DA E Network Gal Special locations OB Local hard drives DO Program Files OQ My Documents folder O Gi shared Documents O windows folder OG other 9 Medium priority St
63. update should be launched o Periodically define the time interval o At a specific time interval define the exact day time the update should be launched AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG By default the update is set for every 4 hours It is highly recommended to keep this setting unless you have a true reason to change it Please note The software vendor has set up all AVG components to give optimum performance Unless you have a real reason to do so do not change the AVG configuration Any changes to settings should only be performed by an experienced user If you need to change AVG configuration select the system menu item Tools Advanced settings and edit the AVG configuration in the newly opened AVG Advanced Settings dialog Control buttons The control buttons available within the Update Manager interface are as follows e Update now launches an immediate update on demand e Save changes press this button to save and apply any changes made in this dialog e Cancel press this button to return to the default AVG user interface components overview 7 9 License SRG File Components History Tools Help E AVG F You are protected Internet Security All security features are working correctly and are up to date License Component me overview The License Component manages your current license status Your license num
64. use the Trusted Database information Trusted Database is AVG internal database collecting data on trusted and certified applications that can always be allowed to communicate online e Export profile records the selected profile s configuration into a file that will AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG be saved for possible further use e Import profile configures the selected profile s settings based on the data exported from the backup configuration file In the bottom section of the dialog you can find the description of a profile that is currently selected in the above list Based on the number of defined profiles that are mentioned in the list within the Profile dialog the left navigation menu structure will change accordingly Each defined profile creates a specific branch under the Profile item Specific profiles can then be edited in the following dialogs that are identical for all profiles 10 6 1 Profile Information a f bolba Je General Security Profile information e and Adapters popilis The navigation tree left displays all currently defined profiles System profiles Allow all and Block all are Logs always present Custom profiles can be generated through the Firewall configuration wizard Any listed profile can be edited here click the relevant plus symbol to expand and display detailed setting options 2 Directly
65. viral signatures This means that the antivirus scanner can detect a new unknown virus if the new virus contains some typical characteristics of existing viruses The important feature of antivirus protection is that no known virus can run on the computer Where just a single technology might fall short of detecting or identifying a virus Anti Virus combines several technologies to ensure that your computer is protected from viruses e Scanning searching for character strings that are characteristic of a given virus e Heuristic analysis dynamic emulation of the scanned object s instructions in a virtual computer environment e Generic detection detection of instructions characteristic of the given virus group of viruses AVG is also able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system We call such threats Potentially Unwanted Programs various kinds of spyware adware etc Furthermore AVG scans your system registry for suspicious entries temporary Internet files and tracking cookies and allows you to treat all potentially harmful items in the same way as any other infection AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 7 1 2 Anti Virus Interface G Internet Security 2011 History Tools Help File Components F You are protected P All security features are working correctly an
66. you are asked to decide what is to be done with the suspect object The recommended solution is to move the object to the Virus Vault for further treatment The main purpose of the Virus Vault is to keep any deleted file for a certain period of time so that you can make sure you do not need the file any more in its original location Should you find out the file absence causes problems you can send the file in question to analysis or restore it to the original location The Virus vault interface opens in a separate window and offers an overview of information on quarantined infected objects e Severity in case you decided to install the Identity Protection component within your AVG Internet Security 2011 a graphical identification of the respective finding severity on a four levels scale from unobjectionable a up to very dangerous mmmm will be provided in this section and the information on the infection type based on their infective level all listed objects can be positively or potentially infected e Virus Name specifies the name of the detected infection according to the Virus Encyclopedia online e Path to file full path to the original location of the detected infectious file e Original object name all detected objects listed in the chart have been labeled with the standard name given by AVG during the scanning process In AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved
67. 1 8 1 3 Protection een 71 8 1 4 Page Status errr re eee ee ee EEE EEE TEE EEE E EEUU TEAMS 71 8 1 5 AVG News cert e rece RE E RENET E EEDA EEE EA AEDS EEE EE EEE SESE DESDE SEES EASED EEE E EASED SEES DEEDS 71 ETE NE 71 8 1 7 Delete history rxrrrrrrnnararns ann nnaanrnnannr naa nnr annan EEE E EAH 71 8 1 8 E mail Notifjer x rxoreanennannnanrnnrnannenrnnrnnnanrnnren san nnnnnnnnnnnnrnan nen nnana 71 8 1 9 Weather Info xx0roreanennnnnnrnnnarnan nen sanennnnnnnnr ADEE EASED SEES DEEDS EEE ED EEE SEES 71 TE 71 8 2 AVG Security Toolbar Options x rrssrrrrnrn ran nnn annan naa nnn narr naa nnn nn nnnnnnnnnnnnnnnnnnn 79 8 2 1 Tab General xsrrannannnnannnnnnnnnnnnnnnnnnsnnnnennsnnnnenn sunn nnn EE DEEDES EEE EDEEE EES 79 8 2 2 Tab Useful Buttons rxarrannnnnanrnnnnannnnrnnrnnnnnrneren rann nn nnnnnnnnuenan sensuren 79 8 2 3 Tab Security trite tet EEE EEE 79 8 2 4 Tab Advanced Options irrtiire tte t ete e eee ee EE EEE EEUU E EEE tas 79 9 AVG Advanced Settings xxaunnunnunnnnnnnunnunnunnunnnnnunnnnnnnnnvennnnnnnnnnnnnnnunnnnnnnnnnnunne 83 9 1 Appearance eee eee 83 0 2 SOURS sa rs EENEN eitediasies teddy ened al are eda bit AAT cata denne niceties saa beds 85 9 3 Ignore Faulty Conditions rrrrrrrrrrrrrrrer naar ee enter ee erate eee ee seer eeee eee eeee eee nnnn rann 87 9 4 Identity Protection s rrsteesteesteeeee eects nena eee e eee ee ee
68. 1 is one of a range of award winning AVG products designed to provide you with peace of mind and total security for your PC As with all AVG products AVG Internet Security 2011 has been completely re designed from the ground up to deliver AVG S renowned and accredited security protection ina new more user friendly and efficient way Your new AVG Internet Security 2011 product has a streamlined interface combined with more aggressive and faster scanning More security features have been automated for your convenience and new intelligent user options have been included so that you can fit our security features to your way of lfe No more compromising usability over security AVG has been designed and developed to protect your computing and networking activity Enjoy the experience of full protection from AVG All AVG products offer e Protection that s relevant to the way you use your computer and the Internet banking and shopping surfing and searching chatting and emailing or downloading files and social networking AVG has a protection product that s right for you e Hassle free protection that s trusted by over 110 million people around the world and fueled by a global network of highly experienced researchers e Protection that s backed by round the clock expert support AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 2 AVG Installation Requirements 2 1 Operati
69. 30 192 168 1 IP addresses w Unsafe IP addresses bl Unsafe AIntel R PRO 1 Unsafe fe80 4c66 e307 0902 6830 64 192 16 Microsoft ISAT Unsafe XX Teredo Tunnel Unsafe You can add edit or delete remote network definitions here m r akk Sl e Networks name list of all networks that the computer is connected to e Network safety by default all networks are considered unsafe and only if you are sure the respective network is safe you can assign it so click the list item referring to the respective network and select Safe from the context menu all safe networks will then be included into the group of those that the application can communicate over with the application rule set to Allow for safe e IP address range each network will be detected automatically and specified in the form of IP addresses range Control buttons e Add network opens the Network properties dialog window where you can edit parameters of the newly defined network AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Network properties Network name New network Network description Network is safe IP address range Add IP Edit IP Delete IP Advanced IPs range representation Within this dialog you can specify the Network name provide the Network description and possibly assign the network as safe The n
70. 5 Product Improvement Programme 5 AVG Security Toolbar Exclude host IP domain enter each entry on 2 new line In the Web Protection dialog you can edit the component s configuration regarding the scan of the website content The editing interface allows you to configure the following elementary options e Enable Web protection this option confirms that the Online Shield should perform scanning of the www pages content Provided this option is on by default you can further switch on off these items o Check archives off by default scan the content of archives possibly included in the www page to be displayed o Report Potentially Unwanted Programs and Spyware threats on by default check to activate the Anti Spyware engine and scan for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend to keep this feature activated as it increases your computer security o Report enhanced set of Potentially Unwanted Programs off by default mark to detect extended package of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE ava additional meas
71. 5 18 AM To Update now Last update 7 14 10 4 41 AM For more detailed settings please select Tools Advanced settings from the system menu Update Manager settings Fi Start automatic updates O Periodically At a specific time interval Virus DB 344 2995 AVG version 10 0 1044 Every 4 amp Every day 5 00PM 7 00 PM License expires 9 12 2010 7 Upd late now Save changes Show notification The Update Manager s interface displays information about the component s functionality and its current status and provides the relevant statistical data e Latest update specifies when and at what time the database was updated e Virus database version defines the number of the currently installed virus database version and this number increases with every virus base update e Next scheduled update specifies when and at what time the database is scheduled to be updated again Update Manager settings In the bottom part of the dialog you can find the Update Manager settings section where you can perform some changes to the rules of the update process launch You can define whether you wish the update files to be downloaded automatically Start automatic updates or just on demand By default the Start automatic updates option is switched on and we recommend to keep it that way Regular download of the latest update files is crucial for proper functionality of any security software Further you can define when the
72. AR ZIP Eic Detection name Virus identified EICAR_Test Object type file SDK Type Core Result Moved to Virus Vault Action history m J r Previous Neat Close EE ean Se In this dialog you can find detailed information on the detected infectious object e g infected object name and location object type SDK type detection result and history of actions related to the detected object Using the Previous Next buttons you can view information on specific findings Use the Close button to leave this dialog e Remove selected use the button to move the selected finding to the Virus Vault e Remove all unhealed this button deletes all findings that cannot be healed or moved to the Virus Vault e Close results terminates the detailed information overview and returns to the Scan results overview dialog AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 11 7 4 Warnings Tab The Warnings tab displays information on suspected objects typically files detected during scanning When detected by the Resident Shield these files are blocked from being accessed Typical examples of this kind of findings are hidden files cookies suspicious registry keys password protected documents or archives etc Such files do not present any direct threat to your computer or security Information about these files is generally useful in case there is an adware or spyware det
73. Copyright AVG Technologies CZ s r o All rights reserved HE AVG e Selected file types you can specify that you want to scan only files that are possibly infectable files that cannot get infected will not be scanned for instance some plain text files or some other non executable files including media files video audio files if you leave this box unchecked it will reduce the scanning time even more because these files are often quite large and are not too likely to be infected by a virus Again you can specify by extensions which files are those that should always be scanned Optionally you can decide you want to Scan files without extension this option is on by default and it is recommended that you keep it so unless you have a real reason to change it Files with no extension are rather suspicious and should be scanned at all times Adjust how quickly Scan completes Within the Adjust how quickly Scan completes section you can further specify the desired scanning speed dependent on system resource usage By default this option is set to the medium level of automatic resource usage If you want the scanning to run faster it will take less time but the system resources usage will increase significantly during the scan and will slow down your other activities on the PC this option can be used when your computer is switched on but nobody is currently working on it On the other hand you can decrease the system resource
74. E EEE EEE EEE EE AEE E AEE EE EEA UE EEE ES 196 11 7 4 Warnings Tab vrrrrrttrtit tet tee eet eT EES 196 44 7 5 Rootkits RE 196 11 7 6 Information Tab gt xx r2sreannnnranrnnnnnnnnnrnnnnnnnnren san nnn nav nennnar nasa nen sannnn 196 11 8 Virus Vault erri eieren Erir EEEE EKRANA EDANE EE ORURE EEEE A AKE E OE GAEREN ENAKE EA 204 AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 12 AVG Updates PePereererreree rrr rrrrrrerrererrrrrrrrrrrrrererrrrrrrrrr errr rrr rr rrr titre rir rrr rrr rire errr 207 12 1 Update Levels Settee eee eee eee eee eee eee eee eee eee eee eee ee eee eee eee eee ee ee eee ee ee ee ee es 207 12 2 Update Types TOC CCe CTC r CeCe rrr cere rrr errr rrr rere e ree eee eee eee eee ee ee ee eee eee ee ee ee 207 12 3 Update Process TOCPCCCCT CSCC CeCe e eee ee eee eee eee eee eee eee ee eee eee eee ee ee ee ee ee re 207 13 Event History Pere errr rer rererrrrrrrrererrrrrrrrrrererrrrrrrrrr terete r rr rr rr rrr terete rrr rr rrr rire reer rrr 209 14 FAQ and Technical Support xxxanxnnvannnnnnnnnnnnnnnnnnnnnnnnnnvnnnnnnennennnennvnnnnnnnrnnennr 211 AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 1 Introduction This user manual provides comprehensive documentation for AVG Internet Security 2011 Congratulations on your purchase of AVG Internet Security 2011 AVG Internet Security 201
75. EM NT AUTHORITY SYSTEM NT AUTHORITY SYSTEM NT AUTHORITY SYSTEM NT AUTHORITY SYSTEM NT AUTHORITY SYSTEM NT AUTHORITY SYSTEM NT AUTHORITY SYSTEM NT AUTHORITY SYSTEM NT AUTHORITY SYSTEM NT AUTHORITY SYSTEM NT AUTHORITY SYSTEM NT AUTHORITY SYSTEM NT AUTHORITY SYSTEM WIN 4 THSNG4F1PE tester NT AUTHORITY SYSTEM Source Genera Genera Genera Genera Genera Genera Genera Genera Genera Genera Update Update Update Update Scan Scan Event description AVG is starting AVG is running AVG is stopping AVG is stopped AVG is starting AVG is running AVG is stopping AVG is stopped AVG is starting AVG is running Update was started Update completed Update was started Update completed User scan was started User scan was started The History dialog is accessible from the system menu via the History Event History Log item Within this dialog you can find a summary of important events that occurred during AVG Internet Security 2011 operation History records the following types of events e Information about updates of the AVG application e Scanning start end or stop including automatically performed tests e Events connected with virus detection by the Resident Shield or scanning including occurrence location e Other important events For each event the following information are listed e Event date and time gives exact date and time the event occured e User state
76. G Technologies CZ s r o All rights reserved WE AVG In the E mail Scanner detection dialog accessible via system menu option History E mail Scanner detection you will be able to see a list of all findings detected by the E mail Scanner component For each detected object the following information is provided e Infection description possibly even name of the detected object e Object object location e Result action performed with the detected object e Detection time date and time the suspicious object was detected e Object Type type of the detected object In the bottom part of the dialog under the list you will find information on total number of detected objects listed above Further you can export the entire list of detected objects in a file Export list to file and delete all entries on detected objects Empty list Control buttons The control buttons available within the E mail Scanner detection interface are as follows e Refresh list updates the list of detected threats e Back switches you back to the previously displayed dialog 7 8 Update Manager 7 8 1 Update Manager Principles No security software can guarantee true protection from various types of threats unless it is regularly updated Virus writers are always looking for new flaws that they can exploit in both software and operating systems New viruses new malware new hacking attacks appear daily For this reason software vendors
77. INE SOFTWARE Wo REGISTRY MACHINE SOFTWARE Micr REGISTRY USER S 1 5 19 Softwere M Path ProgramFiles Windoy C Windows System32 r explorer exe explorer exe C Windows System32 r C Program Files VMware C Windows SysWwOW64 SYS Microsoft Windows C Program Files x86 A C Program Files VMware ProgramFiles Windov Virus DB 348 3015 AVG version 10 0 1048 License expires 9 12 2010 Remove selected Show notification The Autostart dialog shows a list of all applications that are executed during Windows system start up Very often several malware applications add themselves automatically to the start up registry entry You can delete one or more entries by selecting them and pressing the Remove selected button The Back button switches you back to the default AVG user interface components overview We strongly suggest not to delete any applications from the list unless you are absolutely sure that they represent a real threat AVG Internet Security 2011 2010 Copyright AVG Technologies CZ WE AVG 7 13 4 Browser Extensions AY You are protected it All security features are working correctly and are up to date u Internet Security ity working correctly p Processes Network Connections Autostart Browser Extensions LSP Viewer System Tools AVG Safe Search Browser Helper Object AVG Security Toolbar BHO Browser Helper Object ov Update
78. Installer TANG Install Progress LinkScanner Checks web pages in real time every time Surf shop and social network knowing that you re always safe After the installation process is finished the virus database and program will be updated automatically Then you will be redirected to the next dialog 4 8 Installation was successful AVG Installer Installation was successful You must restart your computer before using AVG 2011 to ensure all files have been updated Please register your details to get up to date product information and news Title Please select gt v First Name Surname Email IT Yes keep me informed of security news and AVG 2011 special offers via email 7 I agree to participate in the AVG 2011 web safety and Product Improvement Programme to improve my security in accordance to AVG 2011 s Privacy Policy Restart Now recommended Restart Later amannan AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG The Installation was successful dialog confirms that your AVG Internet Security 2011 has been fully installed and configured In this dialog please provide your contact information so that you can receive all product related information and news Below the registration form you will find the following two options e Yes keep me informed of security news and AVG 2011 special offers via e mail m
79. List of adapters areas and assigned profiles in this list you can find an overview of detected adapters and areas To each of them you can assign a specific profile from the menu of defined profiles To open this menu click the respective item in the list of adapters and select the profile Advanced settings o Always use default profile and do not display new network detection dialog whenever your computer connects to a new network Firewall will alert you and display a dialog prompting you to select a type of network connection and assign it a Firewall profile If AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG you do not want the dialog to be displayed check this box o Use AVG heuristic for new networks detection enables gathering information about a newly detected network with AVG s own mechanism o Use Microsoft heuristics for new networks detection enables taking information about a newly detected network from the Windows service this option is only available on Windows Vista and higher 10 4 IDS The Intrusion Detection System is a special behaviour analysis feature designed to identify and block suspicious communication attempts over specific ports of your computer You can configure the IDS parameters within the following interface s toba Intrusion Detection System IDS settings Bl
80. P3 protocol for incoming mail e POP3 Server Name in this field you can specify the name of newly added servers to add a POP3 server click the right mouse button over the POP3 item of the left navigation menu For automatically created AutoPOP3 server this field is deactivated e Type of login defines the method for determining the mail server used for incoming mail o Automatic Login will be carried out automatically according to your e mail client settings o Fixed host In this case the program will always use the server specified here Please specify the address or name of your mail server The login name remains unchanged For a name you may use a domain name for example pop acme com as well as an IP address for example 123 45 67 89 If the mail server uses a non standard port you can specify this port after the server name by using a colon as the delimiter for example pop acme com 8200 The standard port for POP3 communication is 143 AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE ava e Additional settings specifies more detailed parameters o Local port specifies the port on which the communication from your mail application should be expected You must then specify in your mail application this port as the port for POP3 communication o Connection in the drop down menu you can specify which kind of connection to use regular SSL SSL default
81. Process what action was performed to call out the potentially dangerous object so that it could be detected In the bottom part of the dialog under the list you will find information on total number of detected objects listed above Further you can export the entire list of AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG detected objects in a file Export list to file and delete all entries on detected objects Empty list The Refresh list button will update the list of finding detected by Resident Shield The Back button switches you back to the default AVG user interface components overview 7 7 E mail Scanner One of the most common sources of viruses and trojans is via e mail Phishing and spam make e mail an even greater source of risks Free e mail accounts are more likely to receive such malicious e mails as they rarely employ anti spam technology and home users rely quite heavily on such e mail Also home users surfing unknown sites and filling in online forms with personal data such as their e mail address increase exposure to attacks via e mail Companies usually use corporate e mail accounts and employ anti spam filters etc to reduce the risk 7 7 1 E mail Scanner Principles Personal E mail Scanner scans incoming outgoing e mails automatically You can use it with e mail clients that do not have their own plug in in AVG but can be also used to scan e mail
82. Resident Shield Interface ccc c cette settee eee n eee ee E EEE EAE EE ADEE EEA ED EEDA DEED AEDS EEE EES 43 7 6 3 Resident Shield Detection recrct cette te tte t teen e enn AEE E EEDA EEE EE EEDA EEE E DEEDS SEES DE EEE EES 43 7 7 E mail Scanner rr RR EEE EEE EEE EEE EEE 48 7 7 1 E mail Scanner Principles titi tite ee teen E ees 48 7 7 2 E mail Scanner Interface eect ttt ttt etn E LEED EEE DEED ADEE EEE EE ADEA DEAE EE EEE EE BEES 48 7 7 3 E mail Scanner Detection viet etc ett te ttt t tne n nnn ADEE DADE AE EAE EE ADEE DEEDES EDS EE ADEE ESSE BEES 48 7 8 Update Manager sirrrrrttrt rrr neni r eter er nar nnn nette 51 7 8 1 Update Manager Principles sr rtiitttttee tet ene eee EEE ene ets 51 7 8 2 Update Manager Interface iris eeettee ene ne ee ee eee EEE atten es 51 7 9 LICENSE cette te ee ee nee En EEE EEE EEE EEE AEE EE WEEE EDE EEE SEES EEE SEES EEE SEES EEE SEES EEE ES 53 7 10 Remote Administration i622 essincnsdccascsclteranrecseacdeenseesadiaienesiinddenaessiiaierandinnasdenea 55 7 11 Online Shield cre EEE EERE EEE EEE EEE EEE 55 7 11 1 Online Shield Principles 11ctece tence teen ee ee eee ee eee EEE Eee eee eet ete 55 7 11 2 Online Shield Interface viccectc et et tt te eset eee e teen EEE LEAS DEE DE EEE E EEE ED EEDA DEEDES EEE EES 55 7 11 3 Online Shield Detectjon Hoaas dekade eeedccnassaeaeaessscwericiianeaeanie 55 AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 7 12 Anti Roo
83. SNG4F1PE 49153 WIN 4 THSNG4F1PE 0 Listening S svchost exe 0 0 0 0 0 0 0 0 49153 0 0 0 0 0 0 0 0 0 Unknown svchost exe WIN 4 THSNG4F1PE 49158 WIN 4THSNG4F1PE 0 Listening Scan now Fos Update now Virus DB 348 3015 E Hide local connections Teminate connection Teminate Process AVG version 10 0 1048 License expires 9 12 2010 Back Y Show notification The Network Connections dialog contains a list of currently active connections The list is divided into the following columns e Application name of the application related to the connection with the exception of Windows 2000 where the information is not available e Protocol transmission protocol type used for the connection o TCP protocol used in conjunction with Internet Protocol IP to transmit information over the Internet o UDP alternative to TCP protocol AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE ava e Local address IP address of the local computer and the port number used e Remote address IP address of the remote computer and the port number connected to If possible it will also look up the host name of the remote computer e State indicates the most probable current state Connected Server should close Listen Active close finished Passive close Active close To list only external connections tick the Hide local connections checkbox in the bo
84. Scan of selected files or folders 11 2 3 Anti Rootkit Scan Anti Rootkit scan searches your computer for possible rootkit programs and technologies that can cover malware activity in your computer If a rootkit is detected this does not necessarily mean your computer is infected In some cases specific drivers or sections of regular applications may be misleadingly detected as rootkits Scan launch Anti Rootkit scan can be launched directly from the scanning interface by clicking on the scan s icon No further specific settings have to be configured for this type of scan the scanning will start immediately within the Scan is running dialog see screenshot The scanning can be temporarily interrupted Pause or canceled Stop if needed AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved History Tools Help AVG P Please minimize usage of your computer during the testing process Internet Security g yo p g 19 Pi Scan is running File Result Infection Anti Rootkit scan Fs Update now Last update N A Objects scanned 215 Threats found 0 Currently scanning Rootkits Current object ntoskrnl exe Virus DB 350 3021 Additional scan settinas AVG version 10 0 1051 License expires 12 30 2014 Y Medium priority Show notification Scan configuration editing Anti Rootkit scan is always launched in the default settings
85. Search for rootkits since the rootkit scan is not an implicit part of the Scan of the whole computer you can run the rootkit scan directly from the Anti Rootkit interface using this button e Save changes press this button to save all changes made in this interface and to return to the default AVG user interface components overview e Cancel press this button to return to the default AVG user interface components overview without having saved any changes you made 7 13 System Tools System Tools refer to tools offering a detailed summary of the AVG Internet Security 2011 environment and the operating system The component displays an overview of e Processes list of processes i e running applications that are currently active on your computer e Network connections list of currently active connections AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG e Autostart list of all applications that are executed during Windows system start up e Browser Extensions list of plug ins i e applications that are installed inside your Internet browser e LSP Viewer list of Layered Service Providers LSP Specific overviews can also be edited but this is only recommended for highly experienced users 7 13 1 Processes File Compon AVG J You are protected P ti W 0 y up to date 11 Internet Security All security features are working correctly and
86. TEM32 Block NETWORK SE 1084 In UDP amp Q Directly connected to the amp e 2 2010 CAWINDOWSISYSTEM32 Block NETWORK SE 1084 In UDP ih jeg amp 18 2 2010 CAWINDOWSISYSTEM32 Block NETWORK SE 1084 9 In UDP ren gs amp 18 2 2010 C WINDOWS SYSTEM32 Block NETWORK SE 1084 In UDP Computer within domain amp 18 2 2010 C AWINDOWS SYSTEM32 Block NETWORK SE 1084 9 In UDP Q Small home or office networl 18 2 2010 C WINDOWS SYSTEM32 Block NETWORK SE 1084 In UDP amp 18 2 2010 C WINDOWS SYSTEM32 Block NETWORK SE 1084 In UDP amp 18 2 2010 SYSTEM Block 4 jn ur amp 18 2 2010 C WINDOWS SYSTEM32 Block NETWORK SE 1084 In UDP 18 2 2010 C WINDOWS SYSTEM32 Block NETWORK SE 1084 In UDP 18 2 2010 C WINDOWS SYSTEM32 Block NETWORK SE 1084 9 In UDP 18 2 2010 C WINDOWS SYSTEM32 Block NETWORK SE 1084 3 In UDP 18 2 2010 C WINDOWS SYSTEM32 Block NETWORK SE 1084 In UDP 18 2 2010 C WINDOWS SYSTEM32 Block NETWORK SE 1084 9 In UDP 18 2 2010 C WINDOWS SYSTEM32 Block NETWORK SE 1084 In UDP 18 2 2010 C WINDOWS SYSTEM32 Block NETWORK SE 1084 In UDP Ezma 2 CAWINDOWSISYSTEM32 Block NETWORK SF 1984 Slim UDP m Refreshist Delete logs m pou C a met WE AVG The Logs dialog allows you to review the list of all logged Firewall acti
87. Technologies CZ s r o All rights reserved WE AVG computer e avgscanx parameter parameter with multiple parameters these should be lined in a row and separated by a space and a slash character e if a parameters requires specific value to be provided e g the scan parameter that requires information on what are the selected areas of your computer that are to be scanned and you have to provide an exact path to the selected section the values are divided by semicolons for instance avgscanx scan C D Scanning parameters To display a complete overview of available parameters type the respective command together with the parameter or HELP e g avgscanx The only obligatory parameter is SCAN to specify what areas of the computer should be scanned Fora more detailed explanation of the options see the command line parameters overview To run the scan press Enter During scanning you can stop the process by Ctrl C or Ctrl Pause CMD scanning launched from graphic interface When you run your computer in Windows Safe Mode there is also a possibility to launch the command line scan from the graphic user interface The scan itself will be launched from the command line the Command Line Composer dialog only allows you to specify most scanning parameters in the comfortable graphic interface Since this dialog is only accessible within the Windows Safe Mode for detailed description of this dialog please consult
88. The list displays applications installed on this computer that might need to communicate over the network f IDS Each application can be assigned a specific rule for communication over networks allow block ask for Logs permission You can apply advanced rules Profiles Directly connected to the Inter AL Defined networks List of applications j System services 2 2 Computer within domain Appication gane Action Path oe Q Small home or office network Priority Application Rules Advanced SYSTEM __ _ WEAVG IDS application Alow for all C PROGRAM FILES x86 AVG a Ave Installer Application GO Allow for all C PROGRAM FILES X86 AVG Delete MR AVG Watchdog Service Allow for all C PROGRAM FILES X86 AVG Generic Host Process 4 Advanced C Windows SysWOW64 svcho Generic Host Process 2 Advanced C Windows System32 svchost Local Security Authority Service f Advanced C Windows System32 sass ex Microsoft Winlogon 4 Advanced C Windows System32 winloga Services and controller app Advanced C Windows System32 services Other Applications Rules g Ask SYSTEM 4 m m r 9 Help na Gene Apply The Applications information dialog lists all installed applications that might need to communicate over network and icons for the assigned action e Allow communication for all networks e Allow communication for networks defined as Safe only 6 Block
89. Unwanted Programs and Spyware threats on by default check to activate the Anti Spyware engine and scan for spyware as well as for viruses Spyware represents a questionable malware category AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE ava even though it usually represents a security risk some of these programs can be installed intentionally We recommend to keep this feature activated as it increases your computer security Report enhanced set of Potentially Unwanted Programs off by default mark to detect extended package of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer security even more however it can possibly block legal programs and is therefore switched off by default Scan for Tracking Cookies off by default this parameter of the Anti Spyware component defines that cookies should be detected during scanning HTTP cookies are used for authenticating tracking and maintaining specific information about users such as site preferences or the contents of their electronic shopping carts Scan inside archives off by default this parameters defines that the scanning should check all files even if these are packed inside some type of archive e g ZIP RAR Use Heuristics on by default heuristic analys
90. VG DataCenter parameters please provide the connection string to AVG DataCenter in the form of server port If this information is not available at the moment leave the field blank and you can set the configuration later in within the Advanced Settings Remote AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved AVG Administration dialog For detailed information on AVG Remote administration please consult AVG Network Edition user manual to be downloaded from AVG website http www avg com AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 5 After Installation 5 1 Product registration Having finished the AVG Internet Security 2011 installation please register you product online on AVG website http www avg com Registration page follow the instruction provided directly in the page After the registration you will be able to gain full access to your AVG User account the AVG Update newsletter and other services provided exclusively for registered users 5 2 Access to user interface The AVG User Interface is accessible in several ways e double click the AVG system tray icon e double click the AVG icon on the desktop e double click the status line located in the bottom section of the AVG gadget if installed supported on Windows Vista Windows 7 e from the menu Start Programs AVG 2011 AVG User Interface
91. When this option is on you can filter e mail attachments not only by extension but also the actual contents of the attachment will be considered The filtering can be set in the Mail Filtering dialog e Report Potentially Unwanted Programs and Spyware threats on by default check to activate the Anti Spyware engine and scan for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend to keep this feature activated as it increases your computer security e Report enhanced set of Potentially Unwanted Programs off by default mark to detect extended package of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer security even more however it can possibly block legal programs and is therefore switched off by default e Scan inside archives on by default check to scan contents of archives attached to e mail messages Enable thorough scanning off by default in specific situations e g suspicious of your computer being infected by an virus or exploit you may check this option to activate the most thorough scanning algorithms that will scan even those areas of your computer that can hardly get infected just to be absolutely sure Remember
92. able thorough scanning ke F Shell extension scan All file types IG scan specific files or folders Define excluded extensions GQ Removable device scan te ee Selected file types Resident Shield V Scan infectable files only Cache Server Scan media files Anti Rootkit Define included extensions Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar Adjust how quickly Scan completes will impact system resourc p User sensitive Set additional scan reports VI Scan files without extensions AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG Scan settings The Scan settings section offers a list of scanning parameters that can be optionally switched on off e Automatically heal remove infection on by default if a virus is identified during scanning it can be healed automatically if a cure is available If the infected file cannot be healed automatically the infected object will be moved to the Virus Vault Report Potentially Unwanted Programs and Spyware threats on by default check to activate the Anti Spyware engine and scan for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these
93. abled Firewall disabled Emergency mode block all Internet traffic Settings management Exports rules and configuration from all profiles into the backup files e g for transferring to another computer Imports rules and configuration for all profiles from backup file p v Firewall status In the Firewall status section you can switch the Firewall status as the need arises e Firewall enabled select this option to allow communication to those applications that are assigned as allowed in the set of rules defined within selected Firewall profile e Firewall disabled this option switches Firewall off completely all network traffic is allowed but not checked e Emergency mode block all Internet traffic select this option to block all traffic on every single network port Firewall is still running but all network traffic is stopped AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG Settings management In the Setting management section you can Export Import Firewall configuration i e export the defined Firewall rules and settings to the back up files or on the other hand to import the entire back up file 10 2 Security In the Security settings dialog you can define general rules of Firewalls behavior regardless the selected profile e Permit settings modi
94. all infection that cannot be cured will be removed Scan files referred in registry on by default this parameter defines that AVG will scan all executable files added to startup registry to avoid a known infection being executed upon next computer startup Enable thorough scanning off by default in specific situations in a state of extreme emergency you may check this option to activate the most thorough algorithms that will check all possibly threatening objects into the deep Remember though that this method is rather time consuming AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 9 13 1 Advanced Settings In the Files scanned by the Resident Shield dialog it is possible to configure which files will be scanned by specific extensions Advanced AVG Settings r Appearance i i Sounds Files scanned by the Resident Shield Ignore faulty conditions Scan all files Identity Protection Scan infectable files and selected types of documents Virus Vault PUP Exceptions f AntiSpam Exclude files with the following extensions frorn scanning Online Shield Always scan files with the following extensions sted 386 ASP BAT BIN BMP BOO CHM CLA CLAS CMD CNM COM CPL DEV DLL DO DR I Schedules v Always scan files without extensions 9 45 E mail Scanner Resident Shield The Resident Shield will scan Advanced Settings Excluded Items
95. an be displayed in full color if AVG is in error state but you are fully aware of this situation and you have deliberately decided to Ignore the component state An icon with an exclamation mark Ai indicates a problem inactive component error status etc Double click the System Tray Icon to open the main window and edit a component The system tray icon further informs on current AVG activities and possible status changes in the program e g automatic launch of a scheduled scan or update Firewall profile switch a component s status change error status occurrence via a pop up window opened from the AVG system tray icon Scan Ej Whole computer scan was started 1 08 AM 7 16 2010 a T 4 The System Tray Icon can also be used as a quick link to access the AVG main AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG window at any time double click on the icon By right click on the System Tray Icon you open a brief context menu with the following options e Open AVG User Interface click to open the AVG User Interface e Scans click to open the context menu of Firewall click to open the context menu of Firewall settings options where you can edit the major parameters Firewall status Firewall enabled Firewall disabled Emergency mode gaming mode switchingand Firewall profiles e Running scans this item is displays only in case a scan is currently runni
96. and to revert to the default configuration based on automatic detection e Save changes press this button to save and apply any changes made in this dialog e Cancel press this button to return to the default AVG user interface components overview 7 5 Link Scanner 7 5 1 Link Scanner Principles LinkScanner protects you from the increasing number of here today gone tomorrow threats on the web These threats can be hidden on any type of website from governments to big well known brands to small businesses and they rarely stick around on those sites for more than 24 hours LinkScanner protects you by analyzing the web pages behind all the links on any web page you re viewing and making sure they re safe at the only time that matters when you re about to click that link The LinkScanner technology consists of two features Search Shield and Surf Shield e Search Shield contains list of websites URL addresses which are known to be dangerous When searching with Google Yahoo WebHledani Yandex AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG Baidu Bing AOL AltaVista EarthLink Ask Seznam eBay Twitter Digg or SlashDot all results of the search are checked according to this list and a verdict icon is shown for search results only exploited website verdict icons are shown e Surf Shield scans the contents of the websites you are visiting rega
97. anning will also check the system areas of your computer O Enable thorough scanning off by default in specific situations suspicious of your computer being infected you may check this option to activate the most thorough scanning algorithms that will scan even those areas of your computer that can hardly get infected just to be absolutely sure Remember though that this method is rather time consuming e Additional scan settings the link opens a new Additional scan settings dialog where you can specify the following parameters AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Computer shutdown options Shutdown computer upon scan completion Force shutdown if computer is locked File types for scanning All file types Define excluded extensions Selected file types FV Scan infectable files only El Scan media files Define included extensions Il Scan files without extensions F OK Cancel o Computer shutdown options decide whether the computer should be shut down automatically once the running scanning process is over Having confirmed this option Shutdown computer upon scan completion a new option activates that allows the computer to shut down even if it is currently locked Force shutdown if computer is locked o Define file types for scanning further you should decide whether you want to have scanned gt All file ty
98. anvnannanvnnnnnnanvanenanvanennnnnnannnnenannnnannnnnnannnnnnnnnnnnnnnner 21 6 AVG User Interface s usuuuuuuunuunnununnunnnnnnnnnnnnvnnunnnnnnnnnnnnvnnunnunnnunnnnnnnnunnunnnnnnnnnnunn 22 6 1 System Menu ee ee ee vnr n nn annan nn nn nn nn nn nn nn nn 23 EE TE EEE 23 6 1 2 Components PR vunne nn 23 6 1 3 a 1 1 pA 23 6 14 Toole rare T 23 6 1 5 Help trrrrerennna nar nannr ann nn nen nnan annan drar dn a bn nd d kn knakk danna nrk dan knnnnn ann nanennnnn 23 6 2 Security Status Info nvvnnannnvnvnnvvvnnnnnvvvnnannnvnnnnannnnnnnnvvnnunnnnnnnunnnnnnnnnnnvnnnnnnnnnunnnnnnnnnnn 26 6 3 Quick Links rsrrrernnnannnnannannnnnnnanannannnnnnn annan non annan nar nn norr Ee ea nar nanen snr nnnnnnrennnnn 27 6 4 Components Overview snansnsnnnnnnnnnnnnnnnnnnnnnnnnn vann vnr nnn annen nn nn nn renn nnn rrr rrr 27 6 5 Statistics rasere 29 6 6 System Tray Icon Serre rere eee eee eee eee eee eee eee eee ee nen eee eee eee eee ee ee ee ee ey 29 AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 6 7 AVG gadget aC 30 7 AVG Components s xxxnnnunnnnunnnnnnnnnnnnnnnnnnnnnnnnenenvennnvnnnnvnnnnennnnnnennnnennnnennnnnnnnnener 32 7 1 Anti Virys 000000nrnenanennnananennnannnennnennnennnannnennnenannennnennnnnnnnnnnnnnnnnnnennrnnnnnnnnnnn 32 7 1 1 Anti Virus Principles resereerroernnsannnanrsvrnnsnenenarsennnsnennnensarnnnnenasensnn 32 7 1 2 Anti Virus In
99. apters and network areas settings T Disable area detection and automatic profile switch The following list contains adapters areas and assigned profiles amp Directly connected to the Adapters and Areas Assigned profile Edit AL Defined networks amna MJ Intel R PRO 1000 MT Network Connection f Unassigned E 2 Computer within domain amp Small home or office networl mm Microsoft ISATAP Adapter m Teredo Tunneling Pseudo Interface All network areas ava com Default profile Default dial up profile Unassigned Allow all Block Al amp Directly connected to the Internet computer within domain 2 Small home or office network Delete Area LLL Advanced settings Always use default profile and do not display nev lt Use AVG heuristic for new networks detection lt Use Microsoft heuristics for new networks detection e Disable area detection and automatic profile switch one of the defined profiles can be assigned to each network interface type respectively to each area If you do not wish to define specific profiles one common profile will be used However if you decide to distinguish profiles and assign them to specific adapters and areas and later on for some reason you want to switch this arrangement temporarily tick the Disable area detection and automatic profile switch option e
100. are continually issuing updates and security patches to fix any security holes that are discovered It is crucial to update your AVG regularly The Update Manager helps you to control regular updating Within this component you can schedule automatic downloads of update files either from the Internet or the local network Essential virus definition updates should be daily if possible Less urgent program updates can be weekly Note Please pay attention to the AVG Updates chapter for more information on update types and levels AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 7 8 2 Update Manager Interface File Components History Tools Help AVG Vv You are protected ji A t uu Internet Security All security features are working correctly and are up to date Update Manager Component mr overview e Update Manager manages automatic AVG updates from the Internet or a local network To ensure you always get the latest version of update files we recommend that you create an update schedule that Update Manager checks for critical updates directly from the Internet at regular intervals i e at least once per day Updating your AVG security software is vital if you want to maintain maximum protection against viruses G Active Latest update Wednesday July 14 2010 4 41 AM Virus database version 344 2995 Next scheduled update Wednesday July 14 2010
101. are up to date Processes Network Connections Autostart Browser Extensions LSP Viewer Severity Level Process name Process path Window System Tools amp SYSTEM SYSTEM SVCHOST EXE _C WINDOWS SYSNATIVE SVCHOST EXE SMSS EXE C WINDOWS SYSNATIVE SMSS EXE SVCHOST EXE C WINDOWS SYSNATIVE SVCHOST EXE AVGCHSVA EXE C PROGRAM FILES X86 AVG AVG10 A AVGULEXE C PROGRAM FILES X86 AVG AVG10 A AVG Interne 1 CSRSS EXE C WINDOWS SYSNATIVE CSRSS EXE WININIT EXE C WINDOWS SYSNATIVE WININIT EXE To Update now Last update 7 21 10 6 19 AM Teminate Process Details of the selected process Virus DB 348 3015 AVG version 10 0 1048 License expires 9 12 2010 Y Show notification The Processes dialog contains a list of processes i e running applications that are currently active on your computer The list is divided into several columns e Severity Level graphical identification of the respective process severity on a four levels scale from less important goo up to critical aman e Process name name of the running process e Process path physical path to the running process e Window if applicable indicates application Window name e PID process identification number is a unique Windows internal process identifier AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG Control buttons The con
102. ark the checkbox to state you would like to be informed about what is new in the Internet security sphere and would like to receive information on AVG product special offers improvements and upgrades etc I agree to participate in the AVG 2011 web safety and Product Improvement Programme mark this checkbox to agree you want to participate in the Product Improvement Programme for details see chapter AVG Advanced Settings Product Improvement Programme that collects anonymous information on detected threats in order to increase the overall Internet security level To finalize the installation process you need restart your computer select whether you want to Restart Now or you want to postpone this action Restart Later Note If using any AVG business license and in case that you have previously selected the Remote administration item to be installed see Custom Options the Installation was successful dialog appears with the following interface AVG Installer 1 3 AVG a l Internet Security Installation was successful Business Edition Installation was successful You must restart your computer before using AVG 2011 to ensure all files have been updated AVG 2011 DataCenter specification I agree to participate in the AVG 2011 web safety and Product Improvement Programme to improve my security in accordance to AVG 2011 s Privacy Policy i Restart Now recommended Restart Later You need to specify A
103. art specific scan Scan configuration editing Cancel You have the option of editing the predefined default settings of the Scan of specific files or folders Press the Change scan settings link to get to the Change scan settings for Scan of specific files or folders dialog It is recommended to keep to the default settings unless you have a valid reason to change them AVG uul Internet Security Ba Overview Scan now Last 7 22 10 6 36 AM Computer scanner 4 Update now Last update N A Virus DB 350 3021 AVG version 10 0 1051 License expires 12 30 2014 Show notification AVG Internet Security 2011 2 You are protected All security features are working correctly and are up to date Change scan settings for Scan specific files or folders Automatically heal remove infections Report Potentially Unwanted Programs and Spyware threats Report enhanced set of Potentially Unwanted Programs Scan for Tracking Cookies Scan inside archives Use Heuristics Scan system environment Enable thorough scanning Additional scan settings U Medium priority Set additional scan reports Adjust how quickly Scan completes will impact system resource Save the current settings Copyright AVG Technologies o All rights reserved WE AVG e Scanning parameters in the list of scanning parameters you can swi
104. ast update 7 14 10 4 41 AM Spamcatcher version 6 0 4 Number of processed e mails 0 Number of spam e mails 0 Number of phishing e mails 0 For more detailed settings please select Tools Advanced settings from the system menu Virus DB 344 2995 AVG version 10 0 1044 License expires 9 12 2010 Y Show notification In the Anti Spam component s dialog you will find a brief text describing the component s functionality information on its current status and the following statistics e Database release specifies when and at what time the spam database was AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE ava updated and published e Spamcatcher version defines the number of the latest version of the anti spam engine e Number of processed emails specifies how many e mail messages were scanned since the last anti spam engine launch e Number of spam emails of all scanned e mails specifies how many messages were marked as spam e Number of phishing emails of all scanned e mails specifies how many messages were assigned as phishing attempts The Anti Spam dialog further provides the Tools Advanced Settings link Use the link to get redirected to the environment for advanced configuration of all AVG Internet Security 2011 components Please note The software vendor has set up all AVG components to give optimum performance Unless you have a real reason to
105. ate the desired folder in the tree and highlight it with your mouse When done click Next and proceed to Message filtering options Anti Spam training wizard a en Anti Spam training wizard Please select the type of filtering for messages All messages no filtering Use filter Subject contains From contains Ask for each message In this dialog you can set filtering of the e mail messages AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights HE AVG If you are sure that the selected folder contains only messages you want to use for training select the All messages no filtering option If you are unsure about the messages contained in the folder and you want the wizard to ask you about every single message so that you can determine whether to use it for training or not select the Ask for each message option For more advanced filtering select the Use filter option You can fill in a word name part of a word or phrase to be searched for in the e mail subject and or the sender s field All messages matching exactly the entered criteria will be used for the training without further prompting Attention When you fill in both text fields addresses that match just one of the two conditions will be used too When the appropriate option has been selected click Next The following dialog will be informative only telling you that the wizard is ready to process t
106. ated on AVG Admin Server It synchronizes AVG settings with the AVG DataCenter and Remote Administration also reports events scan results and states of components It allows administrators to invoke some actions remotely and provides remote access to Virus Vault and AVG log files Connected Time of the last successful communication 7 22 2010 3 48 43 AM For more detailed settings please select Tools Advanced settings from the system menu Virus DB 350 3021 AVG version 10 0 1051 License expires 12 30 2014 Show notification The Remote Administration component only displays in the user interface of AVG Internet Security 2011 in case you have installed the network edition of your product see component License In the Remote Administration dialog you can find the information on whether the component is active and connected to server All settings of the Remote Administration component is to be done within the Advanced Settings Remote Administration For detailed description of the component s options and functionality within the AVG Remote Administration system please refer to the specific documentation dedicated to this topic exclusivety This documentation is available for download at AVG website www avg com in the Support center Download Documentation section Control buttons e Back press this button to return to the default AVG user interface components overview 7 11 Online Shield AVG Int
107. ation from a user s computer without the user s knowledge or consent Some spyware applications may also be installed on purpose and often contain advertisements window pop ups or different types of unpleasant software AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG Currently the most common source of infection is websites with potentially dangerous content Other methods of transmission such as via e mail or transmission by worms and viruses are also prevalent The most important protection is to use an always on background scanner Anti Spyware that works like a resident shield and scans your applications in the background as you run them There is also the potential risk that malware has been transmitted to your computer prior to AVG installation or that you have neglected to keep your AVG Internet Security 2011 up to date with the latest database and program updates For this reason AVG allows you to fully scan your computer for malware spyware using the scanning feature It also detects sleeping and non active malware i e malware that has been downloaded but not yet activated 7 2 2 Anti Spyware Interface 2011 File Components History Tools Help j AVG You are protected _Internet Security Vv All security features are working correctly and are up to date Anti Spyware Component mr overview Anti Spyware protects your computer from all kinds of malware
108. ays 12 00PM 4 E Mon ITue wed Thu r Sat El sun gt Action based On computer startup Advanced schedule options V Run on computer startup if task has been missed Run even if computer is in low power mode Virus DB 350 3021 AVG version 10 0 1051 License expires 12 30 2014 Show notification On the Schedule settings tab you can first check uncheck the Enable this task item to simply deactivate the scheduled test temporarily and switch it on again as the need arises Next give a name to the scan you are about to create and schedule Type the name into the text field by the Name item Try to use brief descriptive and apt names for scans to make it easier to later recognize the scan from others Example It is not appropriate to call the scan by the name of New scan or My scan since these names do not refer to what the scan actually checks On the other hand an example of a good descriptive name would be System areas scan etc Also it is not necessary to specify in the scan s name whether it is the scan of the whole of the computer or just a scan of selected files or folders your own scans will always be a specific version of the scan of selected files or folders In this dialog you can further define the following parameters of the scan e Schedule running specify the time intervals for the newly scheduled scan launch The timing can either be defined by the repeate
109. below Individual ports or port ranges should be divided by commas There is a predefined list of recommended ports should you wish to use this feature o Currently blocked attackers this section lists any communication attempts that are currently being blocked by the Firewall Complete history of blocked attempts can be viewed in the Logs dialog tab Port scan logs e Block ARP attacks activates blocking of special kinds of communication attempts inside a local network detected by IDS as potentially dangerous The time set in Block attackers for defined time period applies We recommend that only advanced users familiar with the type and risk level of their local network use this feature Control buttons e Refresh list press the button to update the list to include any latest blocked attempts e Remove press to cancel a selected blocking e Extend timeout press to prolong the time period for which a selected attempt is blocked A new dialog with extended options will appear allowing you to set specific time and date or unlimited duration AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved 10 5 Logs General Security Logs Fe and Adapters profiles Traffic Logs Trusted Database Logs Port scanJjogs ARPlogs B Event time Application Log action User PID Direction Protocol EE Profiles 18 2 2010 C WINDOWS SYS
110. ber determines the 5 specific version of AVG you have Please make sure that you enter and activate your license correctly License O otherwise your software will not be properly updated and we will not be able to provide you with technical Scan n support G Active Ts Update now License number SLNNJOE 99JZZ A489R 96RSM EHRTW Last update 7 14 10 4 41 AM License type Full License expires Sunday September 12 2010 Number of seats 1 Virus DB 344 2995 AVG version 10 0 1044 icense actions License expires 9 12 2010 Show notification In the Licence component interface you will find a brief text describing the component s functionality information on its current status and the following information AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE ava e License number provides the shortened form of your license number for security reasons the last four symbols are missing When entering your license number you have to be absolutely precise and type it exactly as shown Therefore we strongly recommend to always use copy amp paste method for any manipulation with the license number License type specifies the product type installed e License expires this date determines the period of validity of your license If you want to go on using AVG Internet Security 2011 after this date you have to renew your license The license renewal can be per
111. bpage you try to open and prevent it from being downloaded to your computer With this feature enabled clicking a link or typing in a URL to a dangerous site will automatically block you from opening the web page thus protecting you from inadvertently being infected It is important to remember that exploited web pages can infect your computer simply by visiting the affected site for this reason when you request a dangerous webpage containing exploits or other serious threats the AVG Link Scanner will not allow your browser to display it If you do encounter a malicious web site within your web browser the AVG Link Scanner will warn you with a screen similar to AVG D Risky This page contains the potential for active threat delivery Risk Category Cracks site Risk Name http www warez bb org Ratings are provided by AVG Site owners please contact AVG for questions Keep up to date with the latest AVG news and click here updates Visit the AVG website Entering such web site is highly risky and it cannot be recommended 7 6 Resident Shield 7 6 1 Resident Shield Principles The Resident Shield component gives your computer continuous protection It scans every single file that is being opened saved or copied and guards the system areas of the computer When Resident Shield discovers a virus in a file that is accessed it stops the operation currently being performed and does not allow the virus to activate itself No
112. buttons e the button opens the editing dialog where you can specify parameters of the News button displayed within the AVG Security Toolbar AV News Button Button name News edition Czech Republic v Show messages 5 vw RSS design Advanced v Hide read messages Button shows Headlines 5 World 5 Home 5 Business 5 Sci Tech 5 Sport 5 o Button name you have the option of changing the button name as it is displayed within AVG Security Toolbar AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG o News edition chose a country from the list to have displayed news from the selected region o Show messages specify the desired number of messages that are to be displayed at a time o RSS design switch between the Basic Advanced option to select the design of the news overview advanced design is set by default see picture above o Hide read messages mark this item to confirm that any read message should not be displayed any longer in the news overview and should be replaced by a new headline o Button shows in this field you can assign what sort of news should be displayed in the AVG Security Toolbar news overview e EJ click this button to close the currently opened news overview 8 1 7 Delete history Using this button you can delete the history of
113. buttons The control buttons available within the Allowed list dialog are as follows e Add press this button to add a new application to the allowed list The following dialog pops up AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved File Checksum F Any location do not use full path FA Add Cancel a o File type the full path to the file application that you want to mark as an exception o Checksum displays the unique signature of the chosen file This checksum is an automatically generated string of characters which allows AVG to unequivocally distinguish the chosen file from other files The checksum is generated and displayed after successful addition of the file o Any location do not use full path if you want to define this file as an exception only for the specific location then leave this checkbox unchecked e Remove press to remove the selected application from the list e Remove all press to remove all listed applications AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 5 Virus Vault Advanced AVG Settings 45 Appearance i 4 Sounds Virus Vault maintenance Ignore faulty conditions Limit Virus Vault Size Identity Protection 0 PUP Exceptions 10 Anti Spam Maximum size of Virus Vault percent of the drive size Online Shield F E Li
114. c shopping carts Report Potentially Unwanted Programs and Spyware threats on by default check to activate the Anti Spyware engine and scan for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend to keep this feature activated as it increases your computer security Report enhanced set of Potentially Unwanted Programs off by default mark to detect extended package of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer security even more however it can possibly block legal programs and is therefore switched off by default Scan files on close off by default on close scanning ensures that AVG scans active objects e g applications documents when they are being opened and also when they are being closed this feature helps you protect your computer against some types of sophisticated virus Scan boot sector of removable media on by default Use Heuristics on by default heuristic analysis will be used for detection dynamic emulation of the scanned object s instructions in a virtual computer environment Auto heal off by default any detected infection will be healed automatically if there is a cure available and
115. communication e l Display ask dialog user will be able to decide whether they want to allow or block the communication when the application attempts to communicate over network l Advanced settings defined The applications in the list are those detected on your computer and assigned respective actions Note Please note that only application already installed could be detected so if you install a new application later you will have to define Firewall rules for it By default when the new application tries to connect over the network for the first time the Firewall will either create a rule for it automatically according to the Trusted Database or ask you whether you wish to allow or block the communication In the latter case you will be able to save your answer as a permanent rule which will be then listed in this dialog AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG Of course you can also define rules for the new application immediately in this dialog press Add and fill in the application details Apart from applications the list also contains two special items e Priority Application Rules at the top of the list are preferential and are always applied prior to rules of any individual application e Other Applications Rules at the bottom of the list are used as a last instance when no specific application rules apply e g for an unknown
116. connected to the Inte A Defined networks Use Trusted Database for this profile omputer within domain Enable Virtual Machines Bridged networking mall home or office network V Use behaviour detection for traffic qualification FE jojo Game mode settings Disable Firewall notification when playing games Do this action when game mode is enabled Allow for all Intrusion Detection System IDS settings V Enable IDS The Profile information dialog is the first dialog of a section where you can edit configuration of each profile in separate dialogs referring to specific parameters of the profile e Use Trusted Database for this profile on by default mark the option to activate the Trusted Database i e AVG internal database collecting information on trusted and certified application communicating online If there is no rule specified for the respective application yet it is necessary to find out whether the application can be granted access to the network AVG searched the Trusted Database first and if the application is listed it will be considered safe and will be allowed to communicate over network Otherwise AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved SF AVG you will be invited to decide whether the application should be allowed to communicate over network for the respective profile
117. connection is available option to make sure than if the internet connection gets corrupted and the update process fails it will be launched again immediately after the internet connection is restored Once the scheduled update is launched in the time you have specified you will be informed on this fact via a pop up window opened over the AVG system tray icon provided that you have kept the default configuration of the the Advanced Settings Appearance dialog Note If a time coincidence of a scheduled program update and scheduled scan occurs the update process is of higher priority and the scan will get interrupted AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 11 4 Anti Spam Update Schedule Advanced AVG Settings Appearance Se Sounds Schedule settings f Ignore faulty conditions Identity Protection i Virus Vault Name Anti Spam update schedule f PUP Exceptions 4 Anti Spam Schedule running V Enable this task Online Shield Run every LinkScanner 2 Hours 5 4 Scans i nm 5 Schedules Run at a specific time interval coll Scheduled scan Every day 9 00AM 10 00 AM TE Virus database update schedule E Program update schedule BM Anti Spam update schedule Action based a E mail Scanner Resident Shield Cache Server Advanced schedule options Anti Rootkit V Run on computer startup if
118. ction Product Improvement Programme AVG Security Toolbar Schedule settings V Enable this task On computer startup minutes delay Other update settings Jl Run the update again after the internet connection is available e OK Caneel e Apply On the Schedule settings tab you can first check uncheck the Enable this task item to simply deactivate the scheduled program update temporarily and switch it on again AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG as the need arises In the text field called Name deactivated for all default schedules there is the name assigned to this very schedule by the program vendor Schedule running Here specify the time intervals for the newly scheduled program update launch The timing can either be defined by the repeated update launch after a certain period of time Run every or by defining an exact date and time Run at specific time or possibly by defining an event that the update launch should be associated with Action based on computer startup Advanced schedule options This section allows you to define under which conditions the program update should should not be launched if the computer is in low power mode or switched off completely Other update settings Check the Run the update again as soon as the Internet
119. ction should run a manual check with this component to ensure no existing rootkits are HE Virus Vault installed on your system 45 PUP Exceptions Anti Spam Scan applications 45 Online Shield Scan DLL libraries 5 LinkScanner Scans Schedules SOS E Ensomme Quick rootkit scan Resident Shield Full rootkit scan Scan drivers og Cache Server E Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar Editing of all functions of the Anti Rootkit component as provided within this dialog is also accessible directly from the Anti Rootkit component s interface Mark up the respective check boxes to specify objects that should be scanned e Scan applications e Scan DLL libraries e Scan drivers Further you can pick the rootkit scanning mode e Quick rootkit scan scans all running processes loaded drivers and the system folder typically c Windows e Full rootkit scan scans all running processes loaded drivers the system folder typically c Windows plus all local disks including the flash disk but excluding floppy disk CD drives AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 9 16 Update Advanced AVG Settings _ Appearance Sounds When to update files 48 Ignore faulty conditions If computer restart is required m Identity Protect
120. ctivate AVG dialog with the data you have entered in the Personalize AVG dialog of the installation process Within this dialog you can enter your license number to either replace the sales number the number you have installed AVG with or to replace the old license number e g when upgrading to a new AVG product e Register now connects to the registration page of AVG website http www avg com Please fill in your registration data only customers who register their AVG product can receive free technical support Note If using the trial version of AVG Internet Security 2011 the latter two items appear as Buy now and Activate alowing you to buy the full version of the program right away For AVG Internet Security 2011 installed with a sales number the items display as Register and Activate For more information please consult the License section of this documentation e About AVG opens the Information dialog with five tabs providing data on program name program and virus database version system info license agreement and contact information of AVG Technologies CZ AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 6 2 Security Status Info The Security Status Info section is located in the upper part of the AVG main window Within this section you will always find information on the current security status of your AVG Internet Security 2011 Please see an overview
121. ctive and you can click it to switch to the Settings for scheduled scan dialog Schedule settings tab Parameters of the selected test are already specified in here and can be edited Delete scan schedule this button is also active if you have already previously selected an existing test from the list of scheduled tests This test can then be deleted from the list by pressing the control button However you can only remove your own tests the Whole computer scan schedule pre defined within the default settings can never be deleted Back return to AVG scanning interface 1 Schedule Settings wish to schedule a new test and its regular launch enter the Settings for scheduled test dialog click the Add scan schedule button within the Schedule scans below What dialog The dialog is divided into three tabs Schedule settings see picture the default tab that you will be automatically redirected to How to scan and What to scan AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved File Components Tools Help AVG v You are protected r All si y fi 5 workin ran t s Internet Security All security features are working correctly and are up to date Settings for scheduled scan Schedule settings uHowtos nuluWhattos ns Enable this task Name Scheduled scan Schedule running 5 Run every 1 Hour s Run at a specific time interval Selected d
122. curity 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved SF AVG 8 AVG Security Toolbar AVG Security Toolbar is a new tool which works together with the LinkScanner component AVG Security Toolbar can be used to control LinkScanner functions and to adjust its behavior If you select to install the toolbar during the installation of AVG Internet Security 2011 it will be added into your web browser Internet Explorer 6 0 or higher and Mozilla Firefox 3 0 or higher automatically Other internet browsers are not supported at the moment Note In case you are using some alternative Internet browser e g Avant Browser you can meet unexpected behavior 8 1 AVG Security Toolbar Interface The AVG Security Toolbar is designed to work with MS Internet Explorer version 6 0 or higher and Mozilla Firefox version 3 0 or higher Once you have decided you want to install AVG Security Toolbar during the AVG installation process you were asked to decide whether or not you wish to install the component the component will be located in your web browser just under the address bar E Google Windows Internet Explorer BAX GO E re aoge llt soo e File Edit View Favorites Tools Help Be Fovertes AE D deb gt Bager Safety Toos gt x Avg Q v B search ad Page Status 5 Ave news 20 Fy news 30 3 email weather EJ The AVG Secur
123. d are up to date Internet Security ity working iy an p Anti Virus Component Anti Virus detects viruses worms trojans and unwanted executable files or libraries PEN G within your system It is critical that you keep the Anti Virus component up to date to maintain the maximum level of protection G Active 4 Update now Number of definitions 3103732 Last update N A Database release Sunday August 15 2010 11 35 PM Database version 382 3075 Virus DB 382 3075 AVG version 10 0 1083 License expires 12 30 2014 Show notification The Anti Virus component s interface provides some basic information on the component s functionality information on the component s current status Anti Virus component is active and a brief overview of Anti Virus statistics e Number of definitions number provides the count of viruses defined in the up to date version of the virus database e Database release specifies when and at what time the virus database was last updated e Database version defines the number of the currently installed virus database version and this number increases with every virus base update There is just one operating button available within this component s interface Back press the button to return to the default AVG user interface components overview 7 2 Anti Spyware 7 2 1 Anti Spyware Principles Spyware is usually defined as a type of malware i e software that gathers inform
124. d block suspicious communication attempts over specific ports of your computer for details on this feature settings consult the IDS chapter of this documentation AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 10 6 2 Defined Networks The Defined networks dialog offers a list of all networks that your computer is connected to The following information is provided on every detected network Fa ios Ex f General Security Defined networks and Adapters profiles Networks Network safety IP address range Add network 5 Logs erra Profiles G Safe networks Q Directly connected to the Inter 4 Unsafe networks Delete network Defined networks Internet A Unsafe 0 0 0 0 192 168 193 255 192 168 19 a E Applications AAI IPv4 Netwo Unsafe 0 0 0 0 255 255 255 255 System services All IPv6 Netwo Unsafe n FRPP FRPP FRPP FARE FARE FRPP FPP FARE g sjermene ee WINS addresses Unsafe 192 168 200 170 10 24 40 11 es DNS addresses Unsafe 192 168 200 170 10 24 40 11 Default Gatew Unsafe 192 168 194 1 Local networks Unsafe fe80 4c66 2307 090a 6830 64 192 16 Broadcast IP a Unsafe 192 168 194 255 127 255 255 255 fe8 A Multicast IP ad Unsafe 224 0 0 0 239 255 255 255 ff00 ff J Fictive local IP Unsafe Ai Local IP addres Unsafe fe80 4c66 e307 0903 68
125. d scan launch after a certain period of time Run every or by defining an exact date and time Run at specific time or possibly by defining an event that the scan launch should be associated with Action based on computer startup e Advanced schedule options this section allows you to define under which conditions the scan should should not be launched if the computer is in low power mode or switched off completely Control buttons of the Settings for scheduled scan dialog AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG There are two control buttons available on all three tabs of the Settings for scheduled scan dialog Schedule settings How to scan and What to scan and these have the same functionality no matter on which tab you currently are e Save saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog Therefore if you wish to configure the test parameters on all tabs press the button to save them only after you have specified all your requirements e Cancel cancels any changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog 11 5 2 How to Scan ge mp You are protected P All security features are working correctly and are up to date ul Internet Security ty e g ty an
126. define it as a potentially unwanted program exception AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Advanced AVG Settings Appearance JE Sounds Potentially Unwanted Programs Exceptions i Ignore faulty conditions 5 Identity Protection i Virus Vault E Anti Spam E Online Shield LinkScanner m Scans l Schedules E mail Scanner JE Resident Shield 45 Cache Server if Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar File File Path Checksum E copes ses oe Remove el Oct The Potentially Unwanted Programs Exceptions dialog displays a list of already defined and currently valid exceptions from potentially unwanted programs You can edit the list delete existing items or add new exceptions The following information can be found in the list for every single exception e File provides the name of the respective application e File Path shows the way to the application s location e Checksum displays the unique signature of the chosen file This checksum is an automatically generated string of characters which allows AVG to unequivocally distinguish the chosen file from other files The checksum is generated and displayed after successful addition of the file Control buttons e Edit opens an editing dialog identical with the
127. der or your internet service provider Login In the login section provide the exact form of your e mail address and the respective password Keep the Auto Login option marked so that you do not have to fill in the data repeatedly Check for new e mails every minutes Define the time interval to be used to check for new e mail messages in the range of 5 120 minutes and specify whether and how you want to be informed about the new message arrival Weather Info The Weather button displays the information on the current temperature updated every 3 6 hours in your selected destination directly within the AVG Security Toolbar interface Click the button to open a new info panel with detailed weather overview AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved oF ec x 1 F ha C Wind speed 11 27 km h Sunrise 5 26 AM Sunset 8 31 PM MON TUE Hi 28 C Hi 22 C Lo 19 C a 4 49 Lo 16 C Updated 8 2 2010 6 19 36 AM YAHOoo NEWS Full Forecast gt Following find the editing options e Change location click the Change location text to display a new dialog called Search for your location Fill in the name of your desired location into the text field and confirm by clicking the Search button Next within the list of all locations of the same name select the destination you are looking for Finally the info panel will be displayed again providing the weather infor
128. dialog for a new exception definition see below of an already defined exception where you can change the exception s parameters e Remove deletes the selected item from the list of exceptions e Add exception open an editing dialog where you can define parameters of AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG the new exception to be created File j ual Checksum File Info Extended file information not available Any location do not use full path 9 Add Cancel ee o File type the full path to the file that you want to mark as an exception o Checksum displays the unique signature of the chosen file This checksum is an automatically generated string of characters which allows AVG to unequivocally distinguish the chosen file from other files The checksum is generated and displayed after successful addition of the file o File Info displays any additional information available about the file license version information etc o Any location do not use full path if you want to define this file as an exception only for the specific location then leave this checkbox unchecked If the checkbox is marked the specified file is defined as an exception no matter where it is located however you have to fill in the full path to the specific file anyway the file will then be used as a unique example for the possibility that two
129. e Sounds AVG Web Safety and Product Improvement Programme 48 Ignore faulty conditions Help AVG make the Web a safer place and improve our products by allowing us to Identity Protection collect anonymous threat detection and product usage information Learn more if Virus Vault PUP Exceptions Anti Spam Online Shield Allow to send upon user confirmation data about misidentified email LinkScanner Scans Schedules Allow to send anonymous data about product usage 8 4 E mail Scanner Resident Shield IE Cache Server 48 Anti Rootkit m f Update E Temporarily disable AVG protection S Product Improvement Programme A CAUTION Disabling this feature could impact AVG s ability to protect you JE AVG Security Toolbar correctly It is strongly recommended to keep this feature enabled ia Allow reporting Allow to send anonymous data about identified or suspicious threats V Allow in the cloud verification of detections Nowadays there are far more threats out there than plain viruses Authors of malicious codes and dangerous websites are very innovative and new kinds of threats emerge quite often the vast majority of which are on the Internet Here are some of the most common e Avirus is a malicious code that copies and spreads itself often unnoticed until the damage is done Some viruses are a serious threat deleting or deliberately c
130. e history or separately to delete search history delete browser history delete download history and delete cookies e Update checks for new updates for your AVG Security Toolbar e Help provides options to open the help file contact AVG technical support send your product related feedback or view the details of the current version of the toolbar 8 1 2 Yahoo powered search box Google powered search box is easy and safe way to search the web using Google search Enter a word or phrase into the search box press the Search button or the Enter key to start the search on the Google server directly no matter what page is currently displayed The search box also lists your search history Searches done through the search box are analyzed using the Search Shield protection Alternatively within the search field you can switch to Wikipedia or some other specific search service see picture Res Fosse p Yahoo wikipedia org images yahoo com video yahoo com local yahoo com shopping yahoo com nO MN lt 8 1 3 Protection Level The button labeled Total protection Limited protection No protection checks the status of the Surf Shield and Search Shield components Total protection means that both these components are active Limited protection refers to the fact that only one of these components is active and with No protection they both are switched off The respective button opens the Security tab in
131. e e ee annan ann eee nnnnn annan nar eet eee en eee EEE EES 88 9 4 1 Identity Protection Settings rrr iee teen teen ee cette e een eee n enn n esate tans 88 9 4 2 Allowed List i EEE EEE EEE 88 AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 9 5 Virus Vault 00rrr0rnnennnnnnnnnnnnnnnennnnnnnnnnnannnesnnnnnnennnnnnnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 93 9 6 PUP Exceptions t rrr renn rr annan nnan nn nn ann nn nano nrk ann nd knr nd EEE EEE EERE EEE EEE EEE EEE 93 9 7 Anti Spam eee 95 9 7 1 Settings errr annens nn ran nnn na na nnn aan n annan ndn ann nn nd nd n dn nn dn nk nn ndrnnnrnnnnnnnn 95 9 7 2 Performance rernnrnnnarnsrnnnennnrnnnnannr AEDES EEE EEE E DEES EEE DEES DEAE DEES DEES EEE EEEEES 95 0 7 9 RE 95 9 7 4 Whitelist cre ETE EEE ELLE 95 9 7 5 Blacklist eiere teen nen een Enr AEE DEAD TEED DEED DEED EEE EA SEES EEE SEES SEEDED ESSE DEED DEEDES REEE 95 9 7 6 Advanced Settings irre tee nee ee ee EE EEE TUTE EEE EEA nS 95 9 8 Online Shield rrr EEE EEE EEE EEE EEE EES 107 ER EE 107 9 8 2 Instant Messaging xrrarransnrrrannannannrr annan EEE EEE EEE BEES 107 9 9 Link Scanner ace eee 111 KE TER NN ET 112 9 10 1 Scan Whole Computer sssstssrrrerrssrrreerrrrrreenrrenrretrennrrnnrennerennnnnrrenneeenrenni 112 9 10 2 Shell Extension Scan crete ttt tt teen tent enn EEDA DEAE EE EEE EEE EEE AEDS EEE DE ADEE EEE EE EEE EES 112 9 10 3 Scan Specific File
132. e is infected and where it is located not all of the options are always available e Remove threat as Power User check the box if you suppose that you might not have sufficient rights to remove the threat as a common user Power Users have extensive access rights and if the threat is located in a certain system folder you might need to use this checkbox to successfully remove it e Heal this button only appears if the detected infection can be healed Then it removes it from the file and restores the file to the original state If the file itself is a virus use this function to delete it i e removed to the Virus Vault e Move to Vault the virus will be moved to AVG Virus Vault e Go to file this option redirects you to the exact location of the suspicious object opens new Windows Explorer window AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG e Ignore we strictly recommend NOT TO use this option unless you have a very good reason to do so In the bottom section of the dialog you can find the link Show details click it to open a pop up window with detailed information on the process running while the infection was detected and the process identification The entire overview of all threats detected by Resident Shield can be found in the Resident Shield detection dialog accessible from system menu option History Resident Shield detection i 5 Interne
133. e protection Typically it does not include any changes to the code and updates only the definition database This update should be applied as soon as it is available e Program update contains various program changes fixes and improvements When scheduling an update it is possible to select which priority level should be downloaded and applied Note If a time coincidence of a scheduled program update and scheduled scan occurs the update process is of higher priority and the scan will get interrupted 12 2 Update Types You can distinguish between two types of update e On demand update is an immediate AVG update that can be performed any time the need arises e Scheduled update within AVG it is also possible to pre set an update plan The planned update is then performed periodically according to the setup configuration Whenever new update files are present on the specified location they are downloaded either directly from the Internet or from the network directory When no newer updates are available nothing happens 12 3 Update Process The update process can be launched immediately as the need arises by the Update now quick link This link is available at all times from any AVG user interface dialog However it is still highly recommended to perform updates regularly as stated in the update schedule editable within the Update manager component Once you start the update AVG will first verify whether there are new update
134. e the following options to choose from e Aspecific e mail client if you use one of the listed e mail clients MS Outlook Outlook Express The Bat Mozilla Thunderbird simply select the respective option Folder with EML files if you use any other e mail program you should first save the messages to a specific folder in em format or make sure that you know the location of your e mail client message folders Then select Folder with EML files which will enable you to locate the desired folder in the next step For faster and easier training process it is a good idea to sort the e mails in the folders beforehand so that the folder you will use for training contains only the training messages either wanted or unwanted However it is not necessary as you will be able to filter the e mails later on Select the appropriate option and click Next to continue the wizard Dialog displayed in this step depends on your previous selection Folders with EML files AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Anti Spam training wizard as en Anti Spam training wizard Folders contain Unsolcted e mails SPAM Please select folders for training Add folder Remove folder In this dialog please select the folder with the messages you want to use for training Press the Add folder button to locate the folder with the eml files saved e mail messages
135. e to start this scan Update now Last update N A Change scan settings for Scan specific files or folders Anti Rootkit scan GN Click here to start this scan Schedule scans Manage Scheduled Scans Click here to manage scheduled scans Virus DB 350 3021 AVG version 10 0 1051 License expires 12 30 2014 Y Show notification Schedule scans Click the graphical icon within the Schedule scans section to open a new Schedule scans dialog where you find a list of all currently scheduled scans AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Virus DB You ca 11 5 If you Computer scanner 7 Update now Last update N A AVG version 10 0 1052 License expires 12 30 2014 y 2011 History Tools Help AVG v You are protected P All security features are working correctly and are up to date Internet Security ed y p Schedule scans Name Next scheduled run Scheduled scan Disabled 352 3023 Show notification n edit add scans using the following control buttons Add scan schedule the button opens the Settings for scheduled scan dialog Schedule settings tab In this dialog you can specify the parameters of the newly defined test Edit scan schedule this button can only be used if you have already previously selected an existing test from the list of scheduled tests In that case the button appears as a
136. ected on your computer If there are only Warnings detected by an AVG test no action is necessary This is a brief description of the most common examples of such objects e Hidden files The hidden files are by default not visible in Windows and some viruses or other threats may try to avoid their detection by storing their files with this attribute If your AVG reports a hidden file which you suspect to be malicious you can move it to your AVG Virus Vault e Cookies Cookies are plain text files which are used by websites to store user specific information which is later used for loading custom website layout pre filling user name etc e Suspicious registry keys Some malware stores its information into Windows registry to ensure it is loaded on startup or to extend its effect on the operating system 11 7 5 Rootkits Tab The Rootkits tab displays information on rootkits detected during scanning if you have launched the Anti Rootkit scan A rootkit is a program designed to take fundamental control of a computer system without authorization by the system s owners and legitimate managers Access to the hardware is rarely required as a rootkit is intended to seize control of the operating system running on the hardware Typically rootkits act to obscure their presence on the system through subversion or evasion of standard operating system security mechanisms Often they are also Trojans as well thus fooling users into believin
137. ed TESTTROJAN64 EXE All registry keys deleted hkey_local_machine system controlset001 services testtrojanservice hkey_local_machine software microsoft windows currentversion explorer brov hkey_local_machine softweare microsoft internet explorer search hkey_local_machine software microsoft windows currentversion run test n HBR aA BE e Delete removes the infected file from the Virus Vault completely and irreversibly e Empty Vault removes all Virus Vault content completely By removing the AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG files from the Virus Vault these files are irreversibly removed from the disk not moved to the recycle bin AVG Internet Security 2011 2010 Copyright AVG Technologies CZ WE AVG 12 AVG Updates Keeping your AVG up to date is crucial to ensure that all newly discovered viruses will be detected as soon as possible Since AVG updates are not released according to any fixed schedule but rather in reaction to amount and severity of new threats it is recommended to check for new updates at least once a day or even more often Only this way you can be sure your AVG Internet Security 2011 is kept up to date also during the day 12 1 Update Levels AVG offers two update levels to select from e Definitions update contains changes necessary for reliable anti virus anti spam and anti malwar
138. eduled scan launch The timing can either be defined by the repeated scan launch after a certain period of time Run every or by defining an exact date and time Run at specific time interval or possibly by defining an event that the scan launch should be associated with Action based on computer startup Advanced schedule options This section allows you to define under which conditions the scan should should not be launched if the computer is in low power mode or switched off completely Once the scheduled scan is launched in the time you have specified you will be informed on this fact via a pop up window opened over the AVG system tray icon Scan Ed Whole computer scan was started 1 08 AM 7 16 2010 a I i A new AVG system tray icon then appears in full color with a flash light informing a scheduled scan is running Right click on the running scan AVG icon to open a context menu where you can decide to pause or even stop the running scan and also change the priority of the currently running scan AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG Open AVG User Interface Scan Firewall gt Running scans gt Update now Help M Advanced AVG Settings f5 Appearance E Sounds Ignore faulty conditions 2 45 Identity Protection JE Virus Vault PUP Exceptions w Anti Spam amp Online Shield
139. eld The sales number can be found on the CD packaging in your AVG Internet Security 2011 box The license number will be in the confirmation email that you received after purchasing your AVG Internet Security 2011 on line You must type in the number exactly as shown If the digital form of the license number is available in the email it is recommended to use the copy and paste method to insert it AVG Installer Activate Your License Example 9FULL NSDRS KUL4L UKSFR L96M9 B2ALT XWMX3 If you purchased your AVG 2011 software online your license number will have been sent by email To avoid typing errors we recommend cutting and pasting the number from the email to this screen If you purchased the software in a retail store you will find the license number on the product registration card included in the package Please ensure you copy the number correctly Press the Next button to continue the installation process AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 4 3 Select type of installation AVG Installer NA K AVG Select type of installation Quick Install Choose this option to install the software in its AVG standard configuration This option provides optimal SCANNOW protection for most users UPDATE NOW Sf Custom Install This option is recommended as a choice only for experienced users It allows you to change
140. en with the main window File Components History Tools Help AVG v You are protected Internet Security All security features are working correctly and are up to date Security components and status overview Anti Virus Anti Spyware Anti Spam Active Active Active Scan now Last scan 7 20 10 2 34 AM LinkScanner Resident Shield E mail Scanner Update Manager Active Active Active Active 7 Update now Last update 7 20 10 3 07 AM License Online Shield Anti Rootkit System Tools Active Active GN Active Active PC Tuneup Cm Identity Protection Analysis required Y Active Description of selected component Virus DB 348 3015 Selected component description no component selected right now AVG version 10 0 1048 License expires 12 30 2014 Y Show notification The main window is divided into several sections System Menu top system line in the window is the standard navigation that allows you to access all AVG components services and features details gt gt e Security Status Info upper section of the window provides you with information on the current status of your AVG program details gt gt e Quick Links left section of the window allow you to quickly access the most important and most frequently used AVG tasks details gt gt e Components Overview central section of the window offer an overview of all installed AVG components details gt gt e Statistics left bottom section
141. ernet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 7 11 1 Online Shield Principles Online Shield is a type of a real time resident protection it scans the content of visited web pages and possible files included in them even before these are displayed in your web browser or downloaded to your computer Online Shield detects that the page you are about to visit includes some dangerous javascript and prevents the page from being displayed Also it recognizes malware contained in a page and stops its downloading immediately so that it never gets to your computer Note AVG Online Shield is not intended for server platforms 7 11 2 Online Shield Interface The Online Shield component s interface describes the behavior of this type of protection Further you can find information on the component s current status In the bottom part of the dialog you will then find the elementary editing options of this component s functionality Components History Tools Help AVG v You are protected uud Internet Security All security features are working correctly and are up to date Online Shield Component f Mm overview Online Shield protects you against accidentally downloading infected files or exchanging infected files m over instant messaging Online Shield 6 G Active For more detailed settings please select Tools Advanced settings from the system menu 4 Update now
142. ervices and protocols Action Networks El H o DHCPv6 DHCP for IPv6 protocol GO Allow for all All Networks a yt o ICMPV6 Muliticast Router Solicitation Allow for all All Networks E 2 Computer within domain H Q Small home or office network o ICMPv6 Mullticast Router Advertisement amp Allow for all All Networks o ICMPv6 Certificate Path Advertisement amp Allow for all All Networks OD ICMP v4 Host Unreachable Allow for all All Networks o DHCP Allow for all All Networks El DNS Client amp Allow for all All Networks OD ICMPv6 Certificate Path Solicitation amp Allow for all All Networks X m User defined system rules Manage user system rules Here you can add your system rule Log unknown traffic Log unknown incoming traffic V Log unknown outgoing traffic On ee ee a AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG List of system services and protocols The chart consists of the following columns e Log rule action this box enables you to switch on recording each rule application in the Logs e System service and protocols this column shows a name of the respective system service e Action this column displays an icon for the assigned action o Allow communication for all networks o G Allow communication for networks defined as Safe only o OI Block communication
143. es section you can further specify the desired scanning speed dependent on system resource usage By default this option value is set to the medium level of automatic resource usage If you want the scanning to run faster it will take less time but system resources usage will increase significantly during the scan and will slow down your other activities on the PC this option can be used when your computer is switched on but nobody is currently working on it On the other hand you can decrease system resources usage by extending the scanning duration Set additional scan reports Click the Set additional scan reports link to open a standalone dialog window called Scan reports where you can tick several items to define what scan findings should be reported Scan reports Report password protected archives CI Report password protected documents E Report locked files I Report files containing macro Report hidden extensions 9 10 2 Shell Extension Scan Similar to the previous Whole Computer scan item this item named Shell extension scan also offers several options for editing the scan predefined by the software vendor This time the configuration is related to scanning of specific objects launched directly from the Windows Explorer environment shell extension see chapter Scanning in Windows Explorer AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rig
144. ettings for scheduled scan dialog Schedule settings How to scan and What to scan and these have the same functionality no matter on which tab you currently are e Save saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog Therefore if you wish to configure the test parameters on all tabs press the button to save them only after you have specified all your requirements e Cancel cancels any changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 11 5 3 What to Scan History Tools Help VJ You are protected All security features are working correctly and are up to date Settings for scheduled scan Schedule settings I Homtosc ani What to scan amp Whole computer scan Scan specific files or folders E Z Desktop i Last update 0 T raf pr 8 0 3 ca 8 0 DA 3 Network 81 Special locations O 3 Local hard drives D gt Program Files O 33 My Documents folder O 3 Shared Documents C amp Windows folder S O Other Virus DB 350 3021 AVG version 10 0 1051 License expires 12 30 2014 Y Show notification On the What to scan tab you can define whether you want to schedule scanning of the w
145. ew network can be either defined manually in a standalone dialog opened via the Add IP button alternatively Edit IP Delete IP within this dialog you can specify the network by providing its IP range or mask For large number of networks that should be defined as parts of the newly created network you can use the option of Advance IP range representation enter the list of all networks into the respective text field any standard format is supported and press the Verify button to make sure the format can be recognized Then press OK to confirm and save the data e Edit network opens the Network properties dialog window see above where you can edit parameters of an already defined network the dialog is identical with the dialog for adding new network see the description in the previous paragraph e Delete network removes the note of a selected network from the list of networks e Mark as safe by default all networks are considered unsafe and only if you are sure the respective network is safe you can use this button to assign it so and vice versa once the network is assigned as safe the button text changes to Mark as unsafe AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 10 6 3 Applications T Firewall Settings x General Security Applications information Areas and Adapters profiles
146. f a specific object directly in the Windows Explorer environment If you want to open an unknown file and you cannot be sure of its content you may want to have it checked on demand Follow these steps di eicar p tra Open eicar Bei Open in new window eicar healal Share with B makr Restore previous versions Publit gj Scan with AVG d pup Include in library di Testa Send to gt ai tester E TestT Cut Copy Create shortcut Delete Rename Properties e Within Windows Explorer highlight the file or folder you want to check e Right click your mouse over the object to open the context menu e Select the Scan with AVG option to have the file scanned with AVG 11 4 Command Line Scanning Within AVG Internet Security 2011 there is the option of running the scan from the command line You can use this option for instance on servers or when creating a batch script to be launched automatically after the computer boot From the command line you can launch the scanning with most parameters as offered in AVG graphical user interface To launch AVG scan from the command line run the following command within the folder where AVG is installed e avgscanx for 32 bits OS e avgscana for 64 bits OS Syntax of the command The syntax of the command follows e avgscanx parameter e g avgscanx comp for scanning the whole AVG Internet Security 2011 2010 Copyright AVG
147. f e mail addresses at a time filling recipients mail boxes Spam does not refer to legitimate commercial e mail for which consumers have given their consent Spam is not only annoying but also can often be a source of scams viruses or offensive content 7 3 1 Anti Spam Principles AVG Anti Spam checks all incoming e mail messages and marks unwanted e mails as spam AVG Anti Spam can modify the subject of the email that has been identified as spam by adding a special text string Then you can then easily filter your emails in your email client AVG Anti Spam component uses several analyzing methods to process each e mail message offering maximum possible protection against unwanted e mail messages AVG Anti Spam uses a regularly updated database for the detection of spam It is also possible to use RBL servers public databases of known spammer email addresses and to manually add email addresses to your Whitelist never mark as spam and Blacklist always mark as spam 7 3 2 Anti Spam Interface File Components History Tools Help vy You are protected r All security features are working correctly and are up to date u Internet Security 4 oe p Anti Spam Component Anti Spam checks all incoming e mail messages and marks unwanted e mails as SPAM It uses several analyzing methods offering maximum possible protection Anti Spam G Active To Update now Database release Monday November 03 2008 1 40 PM L
148. fication to specify who is allowed to change the Firewall s configuration e Show confirmation dialog for specify to whom the confirmation dialogs dialogs asking for decision in situation that is not covered by a defined Firewall rule should be displayed In both cases you can assign the specific right to one of the following user groups e Administrator controls the PC completely and has the right of assigning every user into groups with specifically defined authorities CH to bo s Security settings Permit settings modification to Administrator Profiles 2 Directly connected to the Administrator and Power User A Defined networks All Users Applications E system services Show confirmation dialogs for Q Computer within domain Administrator Q Small home or office networl Administrator and Power User All Users m r pum i aaa only ces 2 e Administrator and Power User the administrator can assign any user into a specified group Power User and define authorities of the group members AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG e All Users other users not assigned into any specific group 10 3 Areas and Adapters Profiles In the Adapters and network areas settings dialogs you can edit setting related to assigning of defined profiles to specific adapters and referring and respective networks Ad
149. files of the same name appear in your system 9 7 Anti Spam AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 7 1 Settings Advanced AVG Settings Appearance Sounds Ignore faulty conditions Turn on Anti Spam protection Identity Protection f Virus Vault PUP Exceptions Anti Spam basic settings Mark message as SPAM if the score is greater or equal to More Aggressive Less Aggressive Move message to the junk folder Microsoft Outlook plugin only E Add recipients of sent e mails to whitelist Modify subject for messages marked as SPAM Online Shield LinkScanner SPAM n 49 Scans H N Schedules f E mail Scanner V Ask before reporting wrong detection Resident Shield a gt F Train Anti Spam 45 Cache Server Anti Rootkit 45 Update Temporarily disable AVG protection f Product Improvement Programme AVG Security Toolbar In the Anti Spam basic settings dialog you can check uncheck the Turn on Anti Spam protection checkbox to allow forbid the anti spam scanning of e mail communication This option is on by default and as always it is recommended to keep this configuration unless you have a real reason to change it Next you can also select more or less aggressive scoring measures The Anti Spam filter assigns each message a score i e how
150. first By default this item is on and we strongly recommend to keep it so e Show progress of malware removal on by default with this item on once a potential malware is detected a new dialog opens to display progress of the malware being removed to quarantine e Show final malware removal details on by default with this item on Identity Protection displays detailed information on each object moved to quarantine severity level location etc 9 4 2 Allowed List If within the Identity Protection settings dialog you decided to keep the Automatically quarantine detected threats item unchecked every time a possibly dangerous malware is detected you will be asked whether it should be removed If then you assign the suspicious application detected based on its behavior as safe and you confirm it should be kept on your computer the application will be added to so Called Identity Protection Allowed list and it will not be reported as potentially dangerous again AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Advanced AVG Settings Appearance Sounds Identity Protection Allowed list Ignore faulty conditions Items that you decided were not harmful are placed in the Allowed list so that they Identity Protection can run without causing an alert j Identity Protection settings Level Process path Date allowed ren E poa Virus Vault PUP Exceptions Anti Spam On
151. formed online on AVG website e Number of seats how many workstations on which you are entitled to install your AVG Internet Security 2011 Control buttons e Register connects to the registration page of AVG website http www avg com Please fill in your registration data only customers who register their AVG product can receive free technical support e Re activate opens the Activate AVG dialog with the data you have entered in the Personalize AVG dialog of the installation process Within this dialog you can enter your license number to either replace the sales number the number you have installed AVG with or to replace the old license number e g when upgrading to a new AVG product Note If using the trial version of AVG Internet Security 2011 the buttons appear as Buy now and Activate alowing you to buy the full version of the program right away For AVG Internet Security 2011 installed with a sales number the buttons display as Register and Activate e Back press this button to return to the default AVG user interface components overview AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 7 10 Remote Administration File You are protected Internet Security All security features are working correctly and are up to date BUSINESS EDITION Remote Administration Component Remote Administration component connects to AVG DataCenter loc
152. g they are safe to run on their systems Techniques used to accomplish this can include concealing running processes from monitoring programs or hiding files or system data from the operating system The structure of this tab is basically the same as the Infections tab or the Spyware tab 11 7 6 Information Tab The Information tab contains data on such findings that cannot be categorized as infections spyware etc They can neither be positively labeled as dangerous but they are still worth your attention AVG scan is able to detect files which may not be infected but are suspicious These files are reported either as Warning or as Information AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG The severity Information can be reported for one of the following reasons Run time packed The file was packed with one of less common run time packers which may indicate an attempt to prevent scanning of such file However not every report of such file indicates a virus Run time packed recursive Similar to above however less frequent amongst common software Such files are suspicious and their removal or submission for analysis should be considered Password protected archive or document Password protected files can not be scanned by AVG or generally any other anti malware program Document with macros The reported document contains macros which may be malicious
153. gain can contain data such as your browsing history and other similar information Exploit is a malicious code that takes advantage of a flaw or vulnerability in an operating system Internet browser or other essential program Phishing is an attempt to acquire sensitive personal data by shamming a trustworthy and well known organization Usually the potential victims are contacted by a bulk e mail asking them to e g update their bank account details In order to do that they are invited to follow the link provided which then leads to a fake website of the bank Hoax is a bulk e mail containing dangerous alarming or just bothering and useless information Many of the above threats use hoax e mail messages to spread Malicious websites are ones that deliberately install malicious software on your computer and hacked sites do just the same only these are legitimate websites that have been compromised into infecting visitors To protect you from all of these different kinds of threats AVG includes these specialized components e Anti Virus to protect your computer from viruses e Anti Spyware to protect your computer from spyware e Online Shield to protect you from both viruses and spyware when surfing the Internet e LinkScanner to protect you from other online threats mentioned in this chapter AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 20 AVG Security To
154. ghts reserved HE AVG e Close click the button to close the warning dialog The suspect web page will not be opened and the threat detection will be logged in the list of Online Shield findings this overview of detected threats is accessible via system menu History Online Shield findings File Components History Tools Help AVG a You are protected All security features are working correctly and are up to date Online Shield findings Infection Object Result Detection time v Object Type Process fl Virus identified EICA www eicar org d Object was blocked 7 21 2010 1 1 file C Program Files s anned Computer scanner 4 Update now Last update 7 21 10 1 12 AM Virus DB 348 3015 There are 1 records in the list AVG version 10 0 1048 License expires 9 12 2010 Additional actions Export list to file Empty list Refresh lst Show notification For each detected object the following information is provided e Infection description possibly even name of the detected object e Object object source web page e Result action performed with the detected object e Detection time date and time the threat was detected and blocked e Object Type type of the detected object e Process what action was performed to call out the potentially dangerous object so that it could be detected In the bottom part of the dialog under the list you will find information on
155. hanging files on their way while some viruses can do something seemingly harmless like playing a piece of music However all viruses are dangerous due to the basic ability of multiplying even a simple virus can take up all the computer memory in an instant and cause a breakdown AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG e Aworm is a subcategory of virus which unlike a normal virus does not need a carrier object to attach to it sends itself to other computers self contained usually via e mail and as a result often overloads e mail servers and network systems Spyware is usually defined as a malware category malware any malicious software including viruses encompassing programs typically Trojan horses aimed at stealing personal information passwords credit card numbers or infiltrating a computer and allowing the attacker to control it remotely of course all without the computer owner s knowledge or consent Potentially unwanted programs are a type of spyware that can be may but not necessarily have to be dangerous to your computer A specific example of a PUP is adware software designed to distribute advertisements usually by displaying ad pop ups annoying but not really harmful Tracking cookies can also be considered a kind of spyware as these small files stored in the web browser and sent automatically to the parent website when you visit it a
156. he Identity Protection settings section where you can edit some elementary features of the component s functionality e Activate Identity Protection on by default check to activate the IDP component and to open further editing options In some cases Identity Protection may report that some legitimate file is suspicious or dangerous Since Identity Protection detects threats based on their behavior this usually occurs when some program tries to monitor key presses install other programs or a new driver is installed on the computer Therefore please select one of the following options specifying Identity Protection component s behavior in case of a suspicious activity detection o Always prompt if an application is detected as malware you will be asked whether it should be blocked this option is on by default and it is recommended not to change it unless you have a real reason to do so o Automatically quarantine detected threats all applications detected as malware will be blocked automatically o Automatically quarantine known threats only those applications that are with absolute certainty detected as malware will be blocked Control buttons The control buttons available within the Identity Protection interface are as follows e Save changes press this button to save and apply any changes made in this dialog e Cancel press this button to return to the default AVG user interface components overview AVG Internet Se
157. he current status of the object that was detected during scanning o Infected the infected object was detected and left in its original location for instance if you have switched off the automatic healing option in a specific scan settings o Healed the infected object was healed automatically and left in its original location o Moved to Virus Vault the infected object was moved to the Virus Vault quarantine o Deleted the infected object was deleted o Added to PUP exceptions the finding was evaluated as an exception and added to the list of PUP exceptions configured in the PUP Exceptions dialog of the advanced settings AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG o Locked file not tested the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object the object was detected as potentially dangerous but not infected it can contain macros for instance the information is a warning only o Reboot is required to finish the action the infected object cannot be removed to remove it completely you have to restart your computer Control buttons There are three control buttons available in this dialog e View details the button opens a new dialog window named Detailed object information D ai fea Property name Property value Object name C Users tester Desktop eicar_archives EIC
158. he default settings unless you have a valid reason to change them AVG Vv You are protected All security features are working correctly and are up to date Internet Security aoe i vorking corecti an 4 Change scan settings for Whole computer scan Automatically heal remove infections Report Potentially Unwanted Programs and Spyware threats Report enhanced set of Potentially Unwanted Programs Scan for Tracking Cookies E scan inside archives Use Heuristics 7s Update now Scan system environment Last update N A Enable thorough scanning Computer scanner Additional scan settings Adjust how quickly Scan completes will impact system resource Set additional scan reports Virus DB 350 3021 Save the current settings AVG version 10 0 1051 License expires 12 30 2014 Show notification AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG e Scanning parameters in the list of scanning parameters you can switch on off specific parameters as needed o Automatically heal remove infection on by default if a virus is identified during scanning it can be healed automatically if a cure is available If the infected file cannot be healed automatically the infected object will be moved to the Virus Vault O Report Potentially Unwanted Programs and Spyware threats on by default check to ac
159. he messages To start training click the Next button again Training will then start according to previously selected conditions 9 7 2 Performance Advanced AVG Settings Appearance Sounds Ignore faulty conditions Identity Protection Virus Vault PUP Exceptions 3 45 Anti Spam To identify spam HE Use basic and advanced rules and the on line check Basic and advanced rules and training data are used to identify spam All messages are checked on line This option is recommended Engine performance settings Low memory High performance Advanced Settings Online Shield fE LinkScanner Ej rol Scans wll Schedules If enabled the Anti Spam engine will communicate with the Mailshell SpamLabs md E mail Scanner servers to determine better scoring a f Resident Shield if Cache Server E Anti Rootkit 1 48 Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar Enable on line checking The Engine performance settings dialog linked to via the Performance item of the left navigation offers the Anti Spam component performance settings Move the AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG slider left or right to change the level of scanning performance ranging between Low memory High performance modes e Low memory during the scanning process to identify spam
160. he whole computer However the default settings differ for instance Whole Computer scan by default does not check the archives but it does scan the system environment while with the Shell Extension Scan it is the other way Note For description of specific parameters please consult the chapter AVG Advanced Settings Scans Whole Computer scan Compared to Whole Computer scan dialog the Shell extension scan dialog also includes the section named Other settings related to AVG User Interface where you can specify whether you want the scan progress and scan results to be accessible from the AVG user interface Also you can define that the scan result should only be displayed in case an infection is detected during scanning 9 10 3 Scan Specific Files or Folders The editing interface for Scan specific files or folders is identical to the Whole Computer scan editing dialog All configuration options are the same however the default settings are more strict for the Scan of the whole computer AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Advanced AVG Settings EE Appearance E Sounds Scan settings Ignore faulty conditions Automatically heal remove infections 9 45 Identity Protection V Report Potentially Unwanted Programs and Spyware threats 5 Virus Vault l Report enhanced set of Potentially Unwanted Programs i PUP Exceptions Scan for Tracking Cookies a45 An
161. her Applications Rules E System services Q Computer within domain Q Small home or office network 88 B A Page actions e Back to the list button will display the overview of all defined applications rules e Delete this rule button will erase currently displayed application rule Please note that this action cannot be reversed Application basic information In this section fill in the Name of the application and optionally a Description a brief comment for your information In the Path field enter the full path to the application the executable file on the disk alternatively you can locate the application in the tree structure conveniently after pressing the button Application action In the drop down menu you can select the Firewall rule for the application i e what the Firewall should do when the application tries to communicate over the network e Allow for all will allow the application to communicate over all defined AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG networks and adapters without limitations e Allow for safe will only allow the application to communicate over networks defined as Safe trustworthy e Block will forbid the communication automatically the application will not be allowed to connect to any network e l Ask will display a dialog enabling you to decide whether
162. hole computer or scanning of specific files or folders In case you select scanning of specific files or folders in the bottom part of this dialog the displayed tree structure activates and you can specify folders to be scanned expand items by clicking the plus node until you find the folder you wish to scan You can select multiple folders by checking the respective boxes The selected folders will appear in the text field on the top of the dialog and the drop down menu will keep your selected scans history for later use Alternatively you can enter full path to the desired folder manually if you enter multiple paths it is necessary to separate with semi colons without extra space Within the tree structure you can also see a branch called Special locations Following find a list of locations that will be scanned once the respective check box is marked e Local hard drives all hard drives of your computer e Program files o C Program Files o in 64 bit version C Program Files x86 e My Documents folder o for Win XP C Documents and Settings Default User My Documents AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG o for Windows Vista 7 C Users user Documents e Shared Documents o for Win XP C Documents and Settings All Users Documents o for Windows Vista 7 C Users Public Documents e Windows folder C Windows e Other o System drive the hard drive o
163. hts reserved Advanced AVG Settings Appearance Sounds Ignore faulty conditions Automatically heal remove infections Identity Protection v Report Potentially Unwanted Programs and Spyware threats Virus Vault Report enhanced set of Potentially Unwanted Programs PUP Exceptions E Scan for Tracking Cookies Anti Spam Scan inside archives Online Shield Use Heuristics LinkScanner Scan system environment Enable thorough scanning Scan settings OL Whole computer scan 9 Shell extension scan Al file types id Scan specific files or folders Define excluded extensions i 40 Removable device scan gt apra Selected file types n Resident Shield Scan infectable files only Cache Server Scan media files Anti Rootkit Define included extensions H 5 Update Temporarily disable AVG protection JE Product Improvement Programme AVG Security Toolbar Adjust how quickly Scan completes will impact system resourc y High priority Set additional scan reports Other settings related to AVG User Interface v Show scan progress in AVG User Interface V Show scan result in AVG User Interface Only if scan result contains any threats 7 Scan files without extensions oe ox Cancel E Ap The list of parameters is identical to those available for the Scan of t
164. ication for unknown applications In case an unknown application tries to communicate over the network at that time the Firewall will allow or block the attempt automatically according to settings in the current profile With the gaming mode on all scheduled tasks scans updates are postponed till the application is closed AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved AVG e Firewall status o Firewall enabled select this option to allow communication to those applications that are assigned as allowed in the set of rules defined within selected Firewall profile o Firewall disabled this option switches Firewall off completely all network traffic is allowed but not checked o Emergency mode block all Internet traffic select this option to block all traffic on every single network port Firewall is still running but all network traffic is stopped Please note The software vendor has set up all AVG components to give optimum performance Unless you have a real reason to do so do not change the AVG configuration Any changes to settings should only be performed by an experienced user If you need to change Firewall configuration select the system menu item Tools Firewall settings and edit the Firewall configuration in the newly opened Firewall Settings dialog Control buttons e Regenerate configuration press this button to overwrite the current Firewall configuration
165. ide Windows LSP checkbox The Back button switches you back to the default AVG user interface components overview 7 14 PC Analyzer The PC Analyzer component is able to scan your computer for system problems and give you a transparent overview of what might be aggravating your computer s overall performance In the component s user interface you can see a chart divided into four lines referring to respective categories registry errors junk files fragmentation and broken shortcuts AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Tools Help Vv You are protected P All security features are working correctly and are up to date Internet Security y G 19 ly an p e PC Analyzer component PC Analyzer will analyze your PC to identify issues associated with registry errors junk files fragmentation errors disk errors and broken shortcuts PC Analyzer Analysis required Fo Update now Category Last update N A Registry Errors Errors affect system stability Junk Files These files take up disk space Fragmentation Reduces disk access speed 2 Broken Shortcuts Reduces explorer browsing speed Virus DB 373 3038 AVG version 10 0 1073 License expires 9 12 2010 Show notification e Registry Errors will give you the number of errors in Windows Registry As fixing the Registry requires quite advanced knowledge we do not recommend
166. ient settings o Fixed host in this case the program will always use the server specified here Please specify the address or name of your mail server You may use a domain name for example smtp acme com as well as an IP address for example 123 45 67 89 for a name If the mail server uses a non standard port you can type this port behind the server name using a colon as the delimiter for example imap acme com 8200 The standard port for SMTP communication is 25 e Additional settings specifies more detailed parameters AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG o Local port specifies the port on which the communication from your mail application should be expected You must then specify in your mail application this port as the port for IMAP communication o Connection in this drop down menu you can specify which kind of connection to use regular SSL SSL default If you choose SSL connection the data sent is encrypted without the risk of being traced or monitored by a third party This feature is available only when the destination mail server supports it e E mail client IMAP server activation check uncheck this box to activate deactivate the above specified SMTP server 9 13 Resident Shield The Resident Shield component performs live protection of files and folders against viruses spyware and other malware Advanced AVG Settings Appea
167. ile name www eicer org download eicar com Threat name Virus identified EICAR_Test More info FN Show details From the http www eicar com website you can also download the compressed version of the EICAR virus e g in the form of eicar com zip Online Shield allows you to download this file and save it on your local disk but then the Resident Shield detects the virus as you try to unpack it If AVG fails to identify the EICAR test file as a virus you should check the program configuration again 5 5 AVG default configuration The default configuration i e how the application is set up right after installation of AVG Internet Security 2011 is set up by the software vendor so that all components and functions are tuned up to achieve optimum performance Unless you have a real reason to do so do not change the AVG configuration Changes to settings should only be performed by an experienced user Some minor editing of AVG components settings is accessible directly from the specific component user interface If you feel you need to change the AVG configuration to better suit your your needs go to AVG Advanced Settings select the system menu item Tools Advanced settings and edit the AVG configuration in the newly opened AVG Advanced Settings dialog AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 6 AVG User Interface AVG Internet Security 2011 op
168. ings Scans Whole Computer scan 9 11 Schedules In the Schedules section you can edit the default settings of e Scheduled scan AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG e Virus database update schedule e Program update schedule e Anti Spam update schedule 9 11 1 Scheduled Scan Parameters of the scheduled scan can be edited or a new schedule set up on three tabs Advanced AVG Settings Appearance Ee Sounds Schedule settings How to scan What to scan Ignore faulty conditions 9 45 Identity Protection Virus Vault Name PUP Exceptions ae Schedule running Online Shield Run every 148 LinkScanner 1 Hour s Q Scans li Schedules Run at a specific time interval dl Scheduled scan Selected days z 12 00 PM F Virus database update schedule M n Tue Wed Thu Fri Sat IB Program update schedule i i Anti Spam update schedule Action based H 5 E mail Scanner 9 Resident Shield Cache Server Advanced schedule options Anti Rootkit V Run on computer startup if task has been missed a Update T Run even if computer is in low power mode Temporarily disable AVG protection E Product Improvement Programme i f AVG Security Toolbar Enable this task Scheduled scan On computer startup 6 minutes dela
169. ion 4 Virus Vault 48 PUP Exceptions 1 4 Anti Spam a Online Shield ef LinkScanner a f Scans m Schedules md E mail Scanner Additional update options w Resident Shield Build new system restore point during each program update Require confirmation from the user Restart immediately Complete at next computer restart Post update memory scan Start memory and process scan after a successful update 7 48 Cache Server 7 Use DNS update v Anti Rootkit Require confirmation to close running applications AVG may require the closing of oe some running applications for example MS Outlook Check computer time Display notification if time set on computer differs from the correct time more i than E manage wh i Temporarily disable AVG protection 24 hours EE Product Improvement Programme 8 AVG Security Toolbar The Update navigation item opens a new dialog where you can specify general parameters regarding the AVG update When to update files In this section you can select between two alternative options update can be scheduled for the next PC restart or you can launch the update immediately By default the immediate update option is selected since this way AVG can secure the maximum safety level Scheduling an update for the next PC restart can only be recommended if you are sure the computer gets restarted regularly at least daily
170. is dynamic emulation of the scanned object s instructions in a virtual computer environment will be one of the methods used for virus detection during scanning Scan system environment on by default scanning will also check the system areas of your computer Enable thorough scanning off by default in specific situations suspicious of your computer being infected you may check this option to activate the most thorough scanning algorithms that will scan even those areas of your computer that can hardly get infected just to be absolutely sure Remember though that this method is rather time consuming Scan for rootkits off by default tick this item if you want to include the rootkit detection into scanning of the entire computer The rootkit detection is also available on its own within the Anti Rootkit component Then you can change the scan configuration as follows Additional scan settings the link opens a new Additional scan settings dialog where you can specify the following parameters AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Computer shutdown options Shutdown computer upon scan completion Force shutdown if computer is locked File types for scanning All file types Define excluded extensions Selected file types FV Scan infectable files only El Scan media files Define included extensions Il Scan files without extensions F
171. isable AVG protection i Product Improvement Programme i JE AVG Security Toolbar The proxy server is a stand alone server or a service running on a PC that guarantees safer connection to the Internet According to the specified network rules you can then access the Internet either directly or via the proxy server both possibilities can also be allowed at the same time Then in the first item of the Update settings Proxy dialog you have to select from the combo box menu whether you want to e Use proxy e Do not use proxy server default settings e Try connection using proxy and if it fails connect directly If you select any option using proxy server you will have to specify some further data The server settings can be configured either manually or automatically Manual configuration If you select manual configuration check the Manual option to activate the respective dialog section you have to specify the following items e Server specify the server s IP address or the name of the server AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG e Port specify the number of the port that enables Internet access by default this number is set to 3128 but can be set differently if you are not sure contact your network administrator The proxy server can also have configured specific rules for each user If your proxy server is set up this way
172. ist of addresses at once The following control buttons are available e Edit press this button to open a dialog where you can manually enter a list of addresses you can also use copy and paste Insert one item sender domain name per line e Export if you decide to export the records for some purpose you can do so by pressing this button All records will be saved to a plain text file e Import if you already have a text file of email addresses domain names prepared you can simply import it by selecting this button The input file must AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE ava be in plain text format and the content must contain only one item address domain name per line 9 7 6 Advanced Settings The Advanced Settings branch contains extensive setting options for the Anti Spam component These settings are intended for experienced users typically network administrators who need to configure the antispam protection in full detail for the best protection of e mail servers For this reason there is no extra help available for the individual dialogs however there is a brief description of each respective option directly in the user interface We strongly recommend not changing any settings unless you are fully familiar with advanced settings of Spamcatcher MailShell Inc Any inappropriate changes may result in bad performance or incorrect component fu
173. items can be modified using the following control buttons e Add opens a dialog where you can specify a new URL to be added to the list Edit opens a dialog where you can edit the selected URL parameters Delete deletes the selected URL from the list Move Up moves the selected URL one position up in the list Move Down moves the selected URL one position down in the list AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 9 16 4 Manage The Manage dialog offers two options accessible via two buttons Advanced AVG Settings Appearance Sounds Update management Ignore faulty conditions Use the button below to remove all temporary update files Identity Protection Virus Vault PUP Exceptions Anti Spam Delete files Online Shield Use the button below to restore the previous virus database version LinkScanner 9 49 Scans i f Schedules Revert virus database to previous version 9 48 E mail Scanner i Resident Shield Cache Server Anti Rootkit Update Proxy Dial up URL 3 Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar R Default e Delete temporary update files press this button to delete all redundant update files from your hard disk by default these files are being saved for 30 days e Revert virus database to previous version press this button to delete the
174. ity Toolbar consists of the following 8 1 1 AVG logo button This button provides access to general toolbar items Click the logo button to get redirected to AVG website Clicking the pointer next to the AVG icon will open the following e Toolbar Info link to the AVG Security Toolbar home page with detailed information on the toolbar s protection e Launch AVG opens the AVG Internet Security 2011 user interface e AVG Info opens a context menu with the following links leading important security information related to AVG Internet Security 2011 o About Threats opens the AVG website at page providing most important data on top threats virus removal recommendations AVG update information access to Virus database and more relevant info o AVG News opens the web page providing the latest AVG related press release AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved SF AVG o Current Threat Level opens the virus lab web page with a graphical display of the current threat level on the web o AVG Threat Labs opens the AVG Site Reports website where you can search the specific threats by name and get detailed information on each one e Options opens a configuration dialog where you can adjust your AVG Security Toolbar settings to suit your needs see the following chapter AVG Security Toolbar Options e Delete History allows you within AVG Security Toolbar delete complet
175. k area yet then upon next connection to that area the Firewall will display a dialog asking you to assign a profile You can assign profiles to all local network interfaces or areas and specify further settings in the Areas and Adapters Profiles dialog where you can also disable the feature if you do not wish to use it then for any kind of connection the default profile will be used Typically users who have a notebook and use various types of connection will find this feature useful If you have a desktop computer and only ever use one type of connection e g cable connection to the Internet you do not have to bother with profile switching as most likely you will never use it AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 7 4 3 Firewall Interface In et Security 2011 File Components History Tools Help AVG V You are protected k A t Ni Internet Security All security features are working correctly and are up to date Firewall Component Ba Overview Firewall defines rules that protect your computer from outside attacks typically from the Internet and Firewall controls all communication on each network port by allowing or rejecting that communication If Firewall irey recognizes an intrusion attempt it will immediately block it and will not let allow the intruder access to your PC G Active Firewall has been enabled for 33 minute s 56 sec
176. l License expires 9 12 2010 Bee SES Save changes Show notification LinkScanner Settings In the bottom part of the dialog you can edit several options e Enable Search Shield on by default advisory notifying icons on searches performed with Google Yahoo WebHledani Yandex Baidu Bing AOL AltaVista EarthLink Ask Seznam eBay Twitter Digg or SlashDot having checked ahead the content of sites returned by the search engine AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG e Enable Surf Shield on by default active real time protection against exploitive sites as they are accessed Known malicious site connections and their exploitive content is blocked as they are accessed by the user via a web browser or any other application that uses HTTP 7 5 3 Search Shield When searching Internet with the Search Shield on all search results returned from the most popular search engines Google Yahoo WebHledani Yandex Baidu Bing AOL AltaVista EarthLink Ask Seznam eBay Twitter Digg and SlashDot are evaluated for dangerous or suspicious links By checking these links and marking the bad links the AVG Link Scanner warns you before you click on dangerous or suspicious links So you can ensure you only go to safe websites While a link is being evaluated on the search results page you will see a graphic sign next to the
177. latest available version of AVG Internet Security 2011 During the installation process you will be asked for your license sales number Please make sure you have it available before starting the installation The sales number can be found on the CD packaging If you purchased your copy of AVG on line your license number will have been delivered to you via e mail AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 4 AVG Installation Process To install AVG Internet Security 2011 on your computer you need to get the latest installation file You can use the installation file from the CD that is a part of your box edition but this file might be out of date Therefore we recommended getting the latest installation file online You can download the file from AVG website http www avg com the Support Center Download section The installation is a sequence of dialog windows with a brief description of what do at each step In the following we offer an explanation for each dialog window 4 1 Welcome The installation process starts with the Welcome dialog window Here you select the language used for the installation process and the default language of AVG user interface In the upper section of the dialog window find the drop down menu with the list of languages you can chose from AVG Installer pr E Welcome You are now installing AVG English By in
178. lay Resident Shield related tray notifications automatic action Cache Server Display tray notifications about scanning Anti Rootkit Display Firewall related tray notifications Update Display E mail Scanner related tray notifications Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar 5 Game mode V Enable game mode when a full screen application is executed Language selection In the Language selection section you can chose your desired language from the drop down menu the language will then be used for the entire AVG user interface The drop down menu only offers those languages you have previously selected to be installed during the installation process see chapter Custom Option plus English that is installed by default However to finish switching the application to another language you have to restart the user interface follow these steps AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved AVG e Select the desired language of the application and confirm your selection by pressing the Apply button right hand bottom comer e Press the OK button confirm e New dialog window pops up informing you the language change of AVG user interface requires the application restart Balloon tray notifications Within this section you can suppress display
179. lcome TOLCTCCT PCCP CCC CeCe CCT CCE CTECT CTC Cee C CeCe T CeCe e Cece eee ere rere eee eee ee ee ee eer ere eee ee ee ee 11 4 2 Activate your AVG license nnnnunnnsusnnnnnunnnNnuNnSNSNSASNNNANSNUNSSNDESADNNANSNNNSSHNURANNNANSNSNANENUNRANN 12 4 3 Select type of installation ronnnnnnnnnnnnnnnnnnnnnnnnnnnNERRRNNNRBANERRBNERRBNNERBNNERBNNERRBANANBNNENNNNENN 13 4 4 Custom options SOT eee e creer rrr errr rere rrr rere err reer eer cee eee ee ee ee ee ee eee eee eee ee ee ee eee 14 4 5 Install the AVG Security Toolbar sirrsttssssteeeeseeee ee eeeee eee eeeeee serene eens eeee an eeeee eee anaes 15 4 6 Close running applications PECCCPC CCT CCC CCC e CeCe CeCe eee eee eee eee eee ee ee ee ee ee ee ee 16 4 7 Install progress vanannanvnannnnennnnnnanvnnennnvnnnnnnanvannnnnnanvnnanannnnanevannnnnnnnnnnanvnnennnnnnnnnnner 17 4 8 Installation was successful aananannananannanvnnnnannnnnnn nar nannnnnnannnnann rrr re rrr errr ree re ee eee eee eee 17 5 After Installation uununnnnnnnnnnnnvnnunnnnnnnnunnnvnnunnnnnnnnnnnnvnnvnnnnnnnnunnnnnnvnnunnnnnnnnnnunn 20 5 1 Product registration OCCT CCCee Cece eee Tee eee eee eee ee eee eee eee ee ee eee ee ee eee ee ee ee ee 20 5 2 Access to user interface SOUP TOCCCTOCCCCOCTOCCCCCC CSCC eee CCC Cee eee eee ee ee eee eee ee ee ee ee ee eee 20 5 3 Scanning of the whole computer Serre reece eee eee eee ee eee eee ee eee eee ee ee ee eee eee ee ee ey 20 5 4 Eicar test eee ee ee ee ee eT 20 5 5 AVG default configuration aanannnn
180. ld be blocked AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 9 9 Link Scanner The LinkScanner settings dialog allows you to switch on off the elementary features of the LinkScanner Advanced AVG Settings 45 Appearance Sounds LinkScanner settings Ignore faulty conditions Enable Search Shield need web browser restart E 7 Enable Surf Shield Virus Vault PUP Exceptions Anti Spam Add Secured by LinkScanner to any sent Facebook or MySpace message checked Online Shield by LinkScanner This applies only to messages which contain links E m Scans T Schedules E mail Scanner Resident Shield Cache Server JE Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar af e Enable Search Shield on by default advisory notifying icons on searches performed with Google Yahoo WebHledani Yandex Baidu Bing AOL AltaVista EarthLink Ask Seznam eBay Twitter Digg or SlashDot having checked ahead the content of sites returned by the search engine e Enable Surf Shield on by default active real time protection against exploitive sites as they are accessed Known malicious site connections and their exploitive content is blocked as they are accessed by the user via a web browser or any other application that
181. ld lead to ID theft without the need for updates For more detailed settings please select Tools Advanced settings from the system menu Active 7s Update now Malware items removed 0 Last update 8 10 10 11 07 PM Processes monitored 43 SEILTE Behaviors monitored 417 Display monitored processes and Activity monitor Identity Protection settings W Activate Identity Protection Always prompt Automatically quarantine detected threats Virus DB 379 3063 AVG version 10 0 1079 Automatically quarantine known threats License expires 9 12 2010 Y Show notification The Identity Protection component interface provides a brief description of the component s basic functionality its status and some statistical data e Malware items removed gives the number of applications detected as malware and removed e Processes monitored number of currently running applications that are being monitored by IDP e Behaviors monitored number of specific actions running within the monitored applications AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved SF AVG Below you can find the Display monitored processes and Activity monitor link that will take you to the user interface of the System tools component where you can find a detailed overview of all monitored processes Identity Protection settings In the bottom part of the dialog you will find t
182. le computer from attacks initiated by internal users on other computers in the network Recommendation Generally it is not recommended to use more than one firewall on an individual computer The security of the computer is not enhanced if you install more firewalls It is more probable that some conflicts between these two AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE ava applications will occur Therefore we recommend that you use only one firewall on your computer and deactivate all others thus eliminating the risk of possible conflict and any problems related to this 7 4 1 Firewall Principles In AVG the Firewall component controls all traffic on every network port of your computer Based on the defined rules the Firewall evaluates applications that are either running on your computer and want to connect to the Internet local network or applications that approach your computer from outside trying to connect to your PC For each of these applications the Firewall then either allows or forbids the communication on the network ports By default if the application is unknown i e has no defined Firewall rules the Firewall will ask you if you wish to allow or block the communication attempt Note AVG Firewall is not intended for server platforms What AVG Firewall can do e Allow or block communication attempts of known applications automatically or ask you for confir
183. line Shield LinkScanner 9 49 Scans 1 lf Schedules i E mail Scanner Resident Shield Cache Server 3 Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar Remove Remove All Per urity 2011 0 Copyright AVG Technolo Advanced AVG Settings Appearance Identity Protection Allowed list Ignore faulty conditions Items that you decided were not harmful are placed in the Allowed list so that they i Identity Protection can run without causing an alert a i E Identity Protection settings Level Process path Date alowed Add Allowed list Virus Vault PUP Exceptions t Anti Spam 4 Online Shield LinkScanner a f Scans m i Schedules 9 45 E mail Scanner Resident Shield Cache Server Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar Remove Remove All FY Default The Identity Protection Allowed list provides the following information on each application e Level graphical identification of the respective process severity on a four levels scale from less important goo up to critical mmmm e Process path path to the application s process executable file location e Date allowed date when you manually assigned the application as safe Control
184. link informing that the link verification is in progress When the evaluation is complete the respective informative icon will be displayed The linked page is safe with search engine within AVG Security Toolbar this icon will not be displayed Dd The linked page does not contain threats but is somewhat suspicious questionable in origin or motive therefore not recommended for e shopping etc W The linked page can be either safe itself but containing further links to positively dangerous pages or suspicious in code though not directly employing any threats at the moment Ei The linked page contains active threats For your own safety you will not be allowed to visit this page amp The linked page is not accessible and so could not be scanned Hovering over an individual rating icon will display details about the particular link in question Information include additional details of the threat if any the IP address of the link and when the page was scanned by AVG WiAVG 2 Safe This page contains no active threats nation It is safe to proceed to this page Ratings are provided by AVG Site owners please contact AVG for questions Keep up to date with the latest AVG news and di here updates Visit the AVG website AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 7 5 4 Surf Shield This powerful protection will block malicious content of any we
185. mail messages within the AVG Security Toolbar interface AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved SF AVG e Weather Button the button offers an immediate information on the weather situation in a selected location e Facebook Button the button offers a direct connection to the Facebook social network 8 2 2 Tab Useful Buttons Useful Buttons Select the buttons you d like to appear in the toolbar E Calculator a Notepad g Media Player MM Explorer 4 Paint The Useful Buttons tab allows you to select applications from a list and have their icon displayed in the toolbar interface The icon then serves as a quick link enabling to launch the respective application immediately AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 8 2 3 Tab Security AVG Toolbar Options AVG Browser Security Select the protection you would like to use within the Toolbar from the list General below V Search Shield Useful Buttons Search Shield provides safety ratings next to the links returned from Google Yahoo and Bing searches so you know which are safe before you click on them Security Surf Shield Advanced Options When you click on a link or type in a URL Active Surf Shield inspects the site before you actually go to i
186. malicious softwere e g spyware that secretly gathers information from your computer or adware that generates unwanted advertisements on Anti Spyware Scal your computer To stay fully protected always make sure you keep the Anti Spyware component up to date G Active Update now Spyware definitions 162838 Last update 7 14 10 4 41 AM Database release Saturday July 10 2010 12 59 PM Database version 344 2995 Virus DB 344 2995 AVG version 10 0 1044 License expires 9 12 2010 Y Show notification The Anti Spyware component s interface provides a brief overview on the component s functionality information on the component s current status and some Anti Spyware statistics e Spyware definitions number provides the count of spyware samples defined in the latest spyware database version e Database release specifies when and at what time the spyware database was updated e Database version defines the number of the latest spyware database version and this number increases with every virus base update There is just one operating button available within this component s interface Back press the button to return to the default AVG user interface components overview AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 7 3 Anti Spam Spam refers to unsolicited e mail mostly advertising a product or service that is mass mailed to a huge number o
187. mation e Use complete profiles with predefined rules according to your needs e Switch profiles automatically when connecting to various networks or using various network adapters 7 4 2 Firewall Profiles The Firewall allows you to define specific security rules based on whether your computer is located in a domain or it is a standalone computer or even a notebook Each of these options requires a different level of protection and the levels are covered by the respective profiles In short a Firewall profile is a specific configuration of Firewall component and you can use a number of such predefined configurations Available profiles e Allow all a Firewall system profile that has been pre set by the manufacturer and is always present When this profile is activated all network communication is allowed and no safety policy rules are applied as if the Firewall protection was switched off i e all applications are allowed but packets are still being checked to completely disable any filtering you need to disable Firewall This system profile cannot be duplicated deleted and its settings cannot be modified Block all a Firewall system profile that has been pre set by the manufacturer and is always present When this profile is activated all network communication is blocked and the computer is neither accessible from outer AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved
188. mation for the selected location e Fahrenheit Celsius converter in the upper right hand corner of the info panel you can chose between the Fahrenheit and Celsius scales Based on your selection the temperature information will be further provided in the selected scale e Full Forecast if interested in full and detailed forecast use the Full Forecast link to get to the specialized weather website at http weather yahoo com 8 1 10 Facebook The Facebook button allows you connect to the Facebook social network from the AVG Security Toolbar directly Click the button and the login invitation appears click again to open the Facebook login dialog Provide your access data and press the Connect button If you do not have a Facebook account yet you can create one directly using the Sign up for Facebook link Once you get through the Facebook registration process you will be invited to allow the AVG Social Extension application This application functionality is essential for the toolbar Facebook connection therefore it is recommended to allow its functioning therefore make sure you allow it Then the Facebook connection will be activated and the Facebook button within AVG Security Toolbar now offers the standard Facebook menu options AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 8 2 AVG Security Toolbar Options All AVG Security Toolbar parameters configuratio
189. mation regarding file saving copying and opening processes should be displayed or suppressed this configuration only demonstrates if the Resident Shield Auto heal option is on AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG o Display tray notifications about scanning decide whether information upon automatic launch of the scheduled scan its progress and results should be displayed o Display Firewall related tray notifications decide whether information concerning Firewall status and processes e g component s activation deactivation warnings possible traffic blocking etc should be displayed o Display E mail Scanner related tray notifications decide whether information upon scanning of all incoming and outgoing e mail messages should be displayed Gaming mode This AVG function is designed for full screen applications where possible AVG information balloons displayed e g when a scheduled scan is started would be disturbing they could minimize the application or corrupt its graphics To avoid this situation keep the check box for the Enable gaming mode when a full screen application is executed option marked default setting 9 2 Sounds Within the Sounds dialog you can specify whether you want to be informed about specific AVG actions by a sound notification If so check the Enable sound events option off by default to activate the list of AVG actions
190. messages for e mail clients that AVG supports with a specific plug in i e Microsoft Outlook and The Bat Primarily it is to be used with e mail applications like Outlook Express Mozilla Incredimail etc During AVG installation AVG there are automatic servers created for e mail control one for checking incoming e mails and the second one for checking outgoing e mails Using these two servers e mails are automatically checked on ports 110 and 25 standard ports for sending receiving e mails E mail Scanner works as an interface between e mail client and e mail servers on the Internet e Incoming mail While receiving a message from the server the E mail Scanner component tests it for viruses removes infected attachments and adds certification When detected viruses are quarantined in Virus Vault immediately Then the message is passed to the e mail client e Outgoing mail Message is sent from e mail client to E mail Scanner it tests the message and its attachments for viruses and then sends the message to the SMTP server scanning of outgoing e mails is disabled by default and can be set up manually Note AVG E mail Scanner is not intended for server platforms AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 7 7 2 E mail Scanner Interface emp You are protected All security features are working correctly and are up to date E mail Scanner Componen
191. n is accessible directly within the AVG Security Toolbar panel The editing interface opens via the AVG Options toolbar menu item in a new dialog called Toolbar Options divided into four sections 8 2 1 Tab General AVG Toolbar Options Preset Buttons V Page Status Button General AVG News Button Useful Buttons V News Button Security V Delete History Button W E mail Notifier Button Advanced Options Weather Button V Facebook Button On this tab you can specify toolbar control buttons that should be displayed or hidden within the AVG Security Toolbar panel Mark any option in case you want to have displayed the respective button Further find described the functionality of each of the toolbar buttons e Page Status Button the button offers the possibility of having displayed the information on the currently opened page security status within AVG Security Toolbar e AVG News Button the button opens a web page providing the latest AVG related press release News Button the button provides a structured overview of current news from the daily press Delete History Button this button allows you to Delete complete history or Delete search history Delete browser history Delete download history or Delete cookies directly from the AVG Security Toolbar panel E mail Notifier Button the button allows you to have displayed your newly arrived e
192. n which the operating system is installed usually C o System folder C Windows System32 o Temporary Files folder C Documents and Settings User Local Windows XP or C Users user AppData Local Temp Windows Vista 7 o Temporary Internet Files C Documents and Settings User Local Settings Temporary Internet Files Windows XP or C Users user AppData Local Microsoft Windows Temporary Internet Files Windows Vista 7 Control buttons of the Settings for scheduled scan dialog There are two control buttons available on all three tabs of the Settings for scheduled scan dialog Schedule settings How to scan and What to scan and these have the same functionality no matter on which tab you currently are e Save saves all changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog Therefore if you wish to configure the test parameters on all tabs press the button to save them only after you have specified all your requirements e Cancel cancels any changes you have performed on this tab or on any other tab of this dialog and switches back to the AVG scanning interface default dialog AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 11 6 Scan Results Overview Computer scanner Fs Update now Last updat 0 6 3 Virus DB 350 3021 AVG version 10 0 1051 License expires 12 30
193. nctionality If you still believe you need to change the Anti Spam configuration at the very advanced level please follow the instructions provided directly in the user interface Generally in each dialog you will find one single specific feature and you can edit it its description is always included in the dialog itself e Cache fingerprint domain reputation LegitRepute e Training maximum word entries auto training threshold weight e Filtering language list country list approved IPs blocked IPs blocked countries blocked charsets spoofed senders e RBL RBL servers multihit threshold timeout maximum IPs e Internet connection timeout proxy server proxy authentication AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 9 8 Online Shield Advanced AVG Settings Appearance N Sounds Online Shield Ignore faulty conditions V Enable Online Shield Identity Protection You need to restart your web browser after you enable Online Shield Once you Virus Vault disable Online Shield it is necessary to refresh the viewed web page PUP Exceptions Anti Spam f Web Protection f Instant Messaging LinkScanner 1 49 Scans a Schedules E mail Scanner Resident Shield Cache Server Anti Rootkit Update LE Temporarily disable AVG protection Product Improvement Programme Threat notification mode a E AVG Security Toolbar amp Standard pop up dial
194. nd apply any changes made in this dialog e Cancel press this button to return to the default AVG user interface components overview AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 7 6 3 Resident Shield Detection Resident Shield scans files as they are copied opened or saved When a virus or any kind of threat is detected you will be warned immediately via the following dialog ad Threat detected File name c Users tester AppData Local Microsoft Windows Temporary Internet Files Low Content IES HFZG3K9A eicar 1 com Threat name Virus identified EICAR_Test More info Detected on open gt Move to Vault Will safely quarantine the infected file to the Virus Vault gt Go to file Opens Windows Explorer in the folder in which the file resides gt Ignore Will leave the file on the disk where it is now but for safety reasons the Resident Shield will not allow you to access it al Within this warning dialog you will find data on the file that was detected and assigned as infected File name the name of the recognized infection Threat name anda link to the Virus encyclopedia where you can find detailed information on the detected infection if known More info Further you have to decide what action should be taken now the following options are available Please note that upon specific conditions what kind of fil
195. ne specific types of attachments that should be removed select the respective option e Remove all executable files all exe files will be deleted e Remove all documents all doc docx xls xlsx files will be deleted e Remove files with these comma separated extensions will remove all files with the defined extensions 9 12 3 Servers In the Servers section you can edit parameters of the E mail Scanner component servers or set up a new Server fusing the Add new server button AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Advanced AVG Settings Appearance Sounds POP3 Server Name Ignore faulty conditions AutoPOP3 4 5 Identity Protection Virus Vault Type of login f PUP Exceptions Automatic 1 45 Anti Spam Fixed host 4 5 Online Shield 48 LinkScanner IG Scans al Schedules 1 45 E mail Scanner JE Certification Connection Regular 8 Mail Fitering G Servers E mail client POP3 server activation a E POP3 4 Activate this server and use it for sending recieving e mails li cf SMTP mar Resident Shield eG Cache Server Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar Additional settings Local port used in e mail client In this dialog opened via Servers POP3 you can set up a new E mail Scanner server using the PO
196. nens Remove selected obiect Last update 7 21 10 6 19 AM Virus DB 348 3015 AVG version 10 0 1048 License expires 9 12 2010 Y Show notification The Browser Extensions dialog contains a list of plug ins i e applications that are installed inside your Internet browser This list may contain regular application plug ins as well as potential malware programs Click on an object in the list to obtain detailed information on the selected plug in that will be displayed in the bottom section of the dialog Control buttons The control buttons available on the Browser Extension tab are e Remove selected object removes the plug in that is currently highlighted in the list We strongly suggest not to delete any plug ins from the list unless you are absolutely sure that they represent a real threat e Back switches you back to the default AVG user interface components overview AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 7 13 5 LSP Viewer security 2011 File Components History Tools Help AVG v You are protected h Internet Security All security features are working correctly and are up to date Processes Network Connections I Autostart I Browser Extensions LSP Viewer System Too 10 MSAFD Tcpip TCP IP 10 MSAFD Tcpip UDP IP 10 MSAFD Tcpip RAW IP an Meaen Tenin Cron ime7 I
197. nformation about users such as site preferences or the contents of their electronic shopping carts e Scan inside archives off by default this parameter defines the scanning should check all files even if they are stored inside an archive e g ZIP RAR e Use Heuristics on by default heuristic analysis dynamic emulation of the scanned object s instructions in a virtual computer environment will be one of the methods used for virus detection during scanning e Scan system environment on by default scanning will also check the system areas of your computer Enable thorough scanning off by default in specific situations suspicious of your computer being infected you may check this option to activate the most thorough scanning algorithms that will scan even those areas of your computer that can hardly get infected just to be absolutely sure Remember though that this method is rather time consuming e Scan for rootkits off by default tick this item if you want to include the rootkit detection into scanning of the entire computer The rootkit detection is also available on its own within the Anti Rootkit component Further you should decide whether you want to have scanned e All file types with the possibility of defining exceptions from scanning by providing a list of comma separated having been saved the commas change into semicolons file extensions that should not be scanned AVG Internet Security 2011 2010
198. ng on your computer For this scan you can then set its priority alternatively stop or pause the running scan Further the following actions are accessible Set priority for all scans Pause all scans or Stop all scans e Update now launches an immediate update e Help opens the help file on the start page 6 7 AVG gadget AVG gadget displays on the Windows desktop Windows Sidebar This application is only supported in operating systems Windows Vista and Windows 7 AVG gadget offers an immediate access to the most important AVG Internet Security 2011 functionality i e scanning and updating AVG UPDATE NOW EF 7 v AVG gadget provides the following quick access options e Scan now click the Scan now link to start the whole computer scan directly You can watch the progress of the scanning process in the alternated user interface of the gadget A brief statistics overview provides information on the number of scanned objects threats detected and threats healed During the scan you can always pause D or stop m the scanning process For detailed data related to the scan results please consult the standard Scan results overview dialog the respective item will be listed as sidebar gadget scan AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved AVG AVG SCANNING SCAN RESULT E i v Scanned 20372 Show details Detected 0 Healed 0 e Update now click the Upda
199. nkScanner Automatic file deletion Q Scans Schedules Delete files older than 30 day s 1 45 E mail Scanner Resident Shield Maximum number of files to be stored 1000 Cache Server Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme if AVG Security Toolbar ait G emt Ht The Virus Vault maintenance dialog allows you to define several parameters regarding the administration of objects stored in the Virus Vault e Limit Virus Vault size use the slider to set up the maximum size of the Virus Vault The size is specified proportionally compared to the size of your local disk e Automatic file deletion in this section define the maximum length of time that objects should be stored in the Virus Vault Delete files older than days and the maximum number of files to be stored in the Virus Vault Maximum number of files to be stored 9 6 PUP Exceptions AVG Internet Security 2011 is able to analyze and detect executable applications or DLL libraries that could be potentially unwanted within the system In some cases the user may wish to keep certain unwanted programs on the computer programs that were installed on purpose Some programs especially free ones include adware Such adware might be detected and reported by AVG as a potentially unwanted program If you wish to keep such a program on your computer you can
200. o launched the scan tester Export overview to file Virus DB 350 3021 AVG version 10 0 1051 License expires 12 30 2014 B Scan interrupted before completion Y Show notification On the Scan results tab you can find detailed statistics with information on e detected virus infections spyware e removed virus infections spyware e the number of virus infections spyware that cannot be removed or healed In addition you will find information on the date and exact time of the scan launch on the total number of scanned objects on the scanning duration and the number of errors that have occurred during scanning Control buttons There is only one control button available in this dialog The Close results button returns to the Scan results overview dialog AVG Internet Security 2011 2010 Copyright AVG Technologies CZ WE AVG 11 7 2 Infections Tab mponents History Tools Help Vv You are protected All security features are working correctly and are up to date Scan results Results overview Infections File Infection Result gt FJ C Users tester Desktop eicar_archiv I Virus identified EICAR_T Moved to Virus Vault fl C Users tester Desktop eicar_archiv Virus identified EICAR_T Moved to Virus Vault C Users tester Desktop eicar_archiv Virus identified EICAR_T Moved to Virus Vault J C Users tester Desktop eicar_archiv Virus identified EICAR_T Moved to
201. ock Port scan and ARP attacks attackers for defined time period seconds 1800 2 VI Block Port Scan 3 2 Directly connected to the I Black Port Scan block immediately connection for these closed ports A Defined networks Enter ports comma separated list of ranges 23 45 50 11 re E Applications System services gt 932510803 3389 i 2 Computer within domain 22 23 25 1080 3128 8080 8088 3389 5900 H Q Small home or office networl Currently blocked attackers IP address range Start time End time au Resh list 192 168 194 154 8 3 2010 3 20 01 AM 8 3 2010 3 50 01 AM Ren hemove Extend timeout Block ARP attacks advanced w ee eee a The Intrusion Detection System IDS settings dialog offers these configuration options e Block attackers for defined time period here you can specify for how many seconds should a port be blocked whenever a suspicious communication attempt is detected on it By default the time interval is set to 1800 seconds 30 minutes e Block Port Scan check the box to block communication attempts over all TCP and UDP ports coming to the computer from outside For any such connection five attempts are allowed and the sixth is blocked o Black Port Scan check the box to immediately block any AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG communication attempts over ports specified in the text field
202. of icons possibly depicted in this section and their meaning 2 The green icon indicates that your AVG is fully functional Your computer is completely protected up to date and all installed components are working properly e The orange icon warns that one or more components are incorrectly configured and you should pay attention to their properties settings There is no critical problem in AVG and you have probably decided to switch some component off for some reason You are still protected by AVG However please pay attention to the problem component s settings Its name will be provided in the Security Status Info section This icon also appears if for some reason you have decided to ignore a component s error status the Ignore component state option is available from the context menu opened by a right click over the respective component s icon in the component overview of the AVG main window You may need to use this option in a specific situation but it is strictly recommended to switch off the Ignore component state option as soon as possible cw The red icon indicates that AVG is in critical status One or more components does not work properly and AVG cannot protect your computer Please pay immediate attention to fixing the reported problem If you are not able to fix the error yourself contact the AVG technical support team In case AVG is not set to the optimum performance a new button named Fix alternatively
203. of system tray balloon notifications on the status of the application By default the balloon notifications are allowed to be displayed and it is recommended to keep this configuration The balloon notifications typically inform on some AVG component s status change and you should pay attention to them However if for some reason you decide you do not wish these notifications to be displayed or you would like only certain notifications related to a specific AVG component to be displayed you can define and specify your preferences by checking unchecking the following options e Display system tray notifications by default this item is checked switched on and notifications are displayed Uncheck this item to completely turn off the display of all balloon notifications When turned on you can further select what specific notifications should be displayed o Display tray notifications about update decide whether information regarding AVG update process launch progress and finalization should be displayed o Display components state change notifications decide whether information regarding component s activity inactivity or its possible problem should be displayed When reporting a component s fault status this option equals to the informative function of the system tray icon color changing reporting a problem in any AVG component o Display Resident Shield related tray notifications automatic action decide whether infor
204. og recommended Tray balloon notification Tray icon signalization The Online Shield dialog allows you to activate deactivate the entire Online Shield component via the Enable Online Shield option activated by default For further advanced settings of this component please continue to the subsequent dialogs as listed in the tree navigation e Web Protection e Instant Messaging Threat notification mode In the bottom section of the dialog select in which way you wish to be informed about possible detected threat via standard pop up dialog via tray balloon notification or via tray icon info AVG Internet Security 2011 2010 Copyright AVG Technologies CZ HE AVG 9 8 1 Web Protection Advanced AVG Settings 45 Appearance r E Sounds Web Protection Ignore faulty conditions V Enable Web protection Identity Protection Check archives Virus Vaut Report Potentially Unwanted Programs and Spyware threats PUP Exceptions Anti Spam Report enhanced set of Potentially Unwanted Programs 3 4 Online Shield Use heuristic analysis 4 Enable thorough scanning oE Instant Messaging 48 LinkScanner a f Scans m i Schedules Maximum part size of a file to be scanned E mail Scanner g Resident Shield 45 Cache Server 45 Anti Rootkit E Update Temporarily disable AVG protection 4
205. og you will find the following e overview of predefined scans three types of scans defined by the software vendor are ready to be used immediately on demand or scheduled o Whole computer scan o Scan specific files or folders o Anti Rootkit scan e scan scheduling section where you can define new tests and create new schedules as needed Control buttons Control buttons available within the testing interface are the following e Scan history displays the Scan results overview dialog with the entire AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG history of scanning e View Virus Vault opens a new window with the Virus Vault a space where detected infections are quarantined 11 2 Predefined Scans One of the main features of AVG Internet Security 2011 is on demand scanning On demand tests are designed to scan various parts of your computer whenever suspicion of possible virus infection arises Anyway it is strongly recommended to carry out such tests regularly even if you think that no virus can be found on your computer In the AVG Internet Security 2011 you will find the following types of scanning predefined by the software vendor 11 2 1 Whole Computer Scan Whole Computer scan scans your entire computer for possible infections and or potentially unwanted programs This test will scan all hard drives of your computer will detect and heal any virus
206. ogies CZ s r o All rights reserved WE AVG o or only after the user s approval Ask me before removing threats This choice has no impact on the security level and it only reflects your preferences In both cases you can still select whether you want to Scan for tracking cookies In specific cases you can switch this option on to achieve maximum security levels however it is switched off by default cookies parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server HTTP cookies are used for authenticating tracking and maintaining specific information about users such as site preferences or the contents of their electronic shopping carts Please note The software vendor has set up all AVG components to give optimum performance Unless you have a real reason to do so do not change the AVG configuration Any changes to settings should only be performed by an experienced user If you need to change AVG configuration select the system menu item Tools Advanced settings and edit the AVG configuration in the newly opened AVG Advanced Settings dialog Control buttons The control buttons available within the Resident Shield interface are as follows e Manage exceptions opens the Resident Shield Excluded Items dialog where you can define folders and files that should be left out from the Resident Shield scanning e Save changes press this button to save a
207. olbar AVG Security Toolbar is a new tool which works together with the LinkScanner component AVG Security Toolbar can be used to control LinkScanner functions and to adjust its behavior If you select to install the toolbar during the installation of AVG Internet Security 2011 it will be added into your web browser Internet Explorer 6 0 or higher and Mozilla Firefox 3 0 or higher automatically Other internet browsers are not supported at the moment Advanced AVG Settings 45 Appearance fE Sounds AVG Security Toolbar Ignore faulty conditions Your AVG Security Toolbar is active i ey PEN V Enable AVG Security Toolbar 48 Virus Vault PUP Exceptions AVG makes your online experience safe and easier with the AVG Security Toolbar By providing several powerful protection features such as LinkScanner as well as valuable optional features you can enhance your browsing experience Anti Spam Online Shield 48 LinkScanner ag Scans call Schedules 9 5 E mail gn Repair H E E mail Scanner You will need to restart your web browsers to take effect EE S Resident Shield Cache Server Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme de AVG Security Toolbar al Default Within this AVG Security Toolbar dialog you can activate or deactivate the entire AVG Security Toolbar component from AVG application advanced settings interface via the Enable
208. om the tree structure of your disk e Update automatically launches the update process of AVG Internet AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG Security 2011 e Update from directory runs the update process from the update files located in a specified folder on your local disk However this option is only recommended as an emergency e g in situations where there is no connection to the Internet for example your computer is infected and disconnected from the Internet your computer is connected to a network with no access to the Internet etc In the newly opened window select the folder where you have previously placed the update file and launch the update process e Advanced settings opens the AVG advanced settings dialog where you can edit the AVG Internet Security 2011 configuration Generally it is recommended to keep the default settings of the application as defined by the software vendor Firewall settings open a standalone dialog for advanced configuration of the Firewall component 6 1 5 Help e Contents opens the AVG help files e Get Help Online opens AVG website http www avg com at the customer support center page e Your AVG Web opens AVG website http www avg com e About Viruses and Threats opens the online Virus Encyclopedia where you can look up detailed information on the identified virus e Reactivate opens the A
209. omain that should not be scanned by Online Shield Therefore exclude only host that you can be absolutely sure would never provide dangerous website content AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 8 2 Instant Messaging Advanced AVG Settings Appearance Sounds Instant Messaging Shield Ignore faulty conditions V Enable Instant Messaging Shield E RE ed WIICQ protection PUP Exceptions YI MSN protection 5 Anti Spam VI Yahoo protection f Online Shield E Web Protection a LinkScanner Q Scans BR Schedules E mail Scanner E Resident Shield f5 Cache Server Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar e Eepe In the Instant Messaging Shield dialog you can edit the Online Shield components settings referring to instant messaging scanning Currently the following three instant messaging programs are supported ICQ MSN and Yahoo tick the respective item for each of them if you want the Online Shield to verify the on line communication is virus free For further specification of allowed blocked users you can see and edit the respective dialog Advanced ICQ Advanced MSN Advanced Yahoo and specify the Whitelist list of users that will be allowed to communicate with you and Blacklist users that shou
210. on Systems Supported AVG Internet Security 2011 is intended to protect workstations with the following operating systems e Windows XP Home Edition SP2 e Windows XP Professional SP2 e Windows XP Professional x64 Edition SP1 e Windows Vista x86 and x64 all editions e Windows 7 x86 and x64 all editions and possibly higher service packs for specific operating systems Note The ID Protection component is not supported on Windows XP x64 On this operating system you can install AVG Internet Security 2011 but only without the IDP component 2 2 Minimum amp Recommended HW Requirements Minimum hardware requirements for AVG Internet Security 2011 e Intel Pentium CPU 1 5 GHz e 512 MB of RAM memory e 390 MB of free hard drive space for installation purposes Recommended hardware requirements for AVG Internet Security 2011 e Intel Pentium CPU 1 8 GHz e 512 MB of RAM memory e 510 MB of free hard drive space for installation purposes AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 3 AVG Installation Options AVG can be installed either from the installation file available on your installation CD or you can download the latest installation file from AVG website http www avg com Before you start installing AVG we strongly recommend that you visit AVG website http www avg com to check for a new installation file This way you can be sure to install the
211. on process you want to have this component installed 6 1 3 History e Scan results switches to the AVG testing interface specifically to the Scan Results Overview dialog Resident Shield Detection open a dialog with an overview of threats detected by Resident Shield e E mail Scanner Detection open a dialog with an overview of mail messages attachments detected as dangerous by the E mail Scanner component e Online Shield findings open a dialog with an overview of threats detected by Online Shield Virus Vault opens the interface of the quarantine space Virus Vault to where AVG removes all detected infections that cannot be healed automatically for some reason Inside this quarantine the infected files are isolated and your computer s security is guaranteed and at the same time the infected files are stored for possible future repair Event History Log opens the history log interface with an overview of all logged AVG Internet Security 2011 actions Firewall opens the Firewall settings interface on the Logs tab with a detailed overview of all Firewall actions 6 1 4 Tools e Scan computer switches to the AVG scanning interface and launches a scan of the whole computer Scan selected folder switches to the AVG scanning interface and allows you to define within the tree structure of your computer which files and folders should be scanned Scan file allows you to run an on demand test over a single file selected fr
212. ond s Update now Blocked packets 3775 Last update 7 14 10 4 41 AM Overall packets 10373 For more detailed settings please select Tools Firewall settings from the system menu Firewall settings Select Firewall profile Firewall enabled Directly connected to the Internet x Firewall disabled Emergency mode block all Internet traffic Virus DB 344 2995 AVG version 10 0 1044 Enable gaming mode License expires 9 12 2010 y Regenerate configuration e Save changes Y Show notification The Firewall s interface provides some basic information on the component s functionality its status and a brief overview of Firewall statistics e Firewall has been enabled for time elapsed since Firewall was last launched e Blocked packets number of blocked packets from the entire amount of packets checked e Overall packets number of all packets checked during the Firewall run Firewall settings e Select Firewall profile fromthe roll down menu select one of the defined profiles two profiles are available at all times the default profiles named Allow all and Block all other profiles were added manually by profile editing in the Profiles dialog in Firewall Settings e Enable gaming mode Check this option to ensure that when running full screen applications games PowerPoint presentations etc the Firewall will not display dialogs asking you whether you want to allow or block commun
213. ons and events with a detailed description of relevant parameters event time application name respective log action user name PID traffic direction protocol type numbers of the remote and local ports etc on four tabs Traffic Logs offers information about activity of all application that have tried to connect to the network Trusted Database Logs Trusted database is AVG internal database collecting information on certified and trusted applications that can always be allowed to communicate online The first time a new application tries to connect to the network i e where there is yet no firewall rule specified for this application it is necessary to find out whether the network communication should be allowed for the respective application First AVG searches the Trusted database and if the application is listed it will be automatically granted access to the network Only after that provided there are no information on the application available in the database you will be asked in a stand alone dialog whether you want to allow the application to access network Port scan logs provides logging of all Intrusion Detection System activity ARP logs logging info on blocking of special kinds of communication attempts inside a local network Block ARP attacks option detected by Intrusion Detection System as potentialy dangerous Control buttons Refresh list all logged parameters can be arranged according to the selected
214. ootkit m f Update Temporarily disable AVG protection E Product Improvement Programme i AVG Security Toolbar mH ose sees a AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG In this dialog you can switch on off the Query RBL servers function The RBL Realtime Blackhole List server is a DNS server with an extensive database of known spam senders When this feature is switched on all e mail messages will be verified against the RBL server database and marked as spam if identical to any of the database entries The RBL servers databases contain the latest up to the minute spam fingerprints to provide the very best and most accurate spam detection This feature is especially useful for users who receive large amounts of spam that is not being normally detected by the Anti Spam engine The RBL servers list allows you to define specific RBL server locations Note Enabling this feature may on some systems and configurations slow down the e mail receiving process as every single message must be verified against the RBL server database No personal data is sent to the server 9 7 4 Whitelist The Whitelist item opens a dialog named Approved e mail senders list with a global list of approved sender e mail addresses and domain names whose messages will never be marked as spam Advanced AVG Settings 5 Appearance i Sounds Ignore faul
215. otified via e mail about password protected archives password protected documents macro containing files and or files with hidden extension detected as an attachment of the scanned e mail message If such a message is identified during scanning define whether the detected infectious object should be moved to the Virus Vault AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 9 12 1 Certification In the Certification dialog you can specify the text and language of the certification for both incoming mail and outgoing mail Advanced AVG Settings 45 Appearance Sounds Certification Ignore faulty conditions I Certify incoming e mail Certify outgoing e mail Identity Protection With attachments only With attachments only Virus Vault PUP Exceptions Anti Spam No virus found in this message Online Shield LinkScanner Scans E mail certification text iii g r mm ca com Q Language used for the e mail certification text nll Schedules Default install language M 3 E mail Scanner E Ei Resident Shield Cache Server Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar The certification text consists of two parts user part and system part see the following example the first line represents the user part the rest is generated automatically No
216. pam Online Shield rede LinkScanner 2 49 Scans Whole computer scan Shell extension scan e a Scan specific files or folders EE iremove device scan al Schedules 1 45 E mail Scanner Resident Shield Cache Server Anti Rootkit Update Temporarily disable AVG protection i Product Improvement Programme 45 AVG Security Toolbar Enable Removable device scan Scan settings Automatically heal remove infections Report Potentially Unwanted Programs and Spyware threats Report enhanced set of Potentially Unwanted Programs Scan for Tracking Cookies Scan inside archives Use Heuristics Enable thorough scanning All file types Define excluded extensions Selected file types NM Scan infectable files only Scan media files Define included extensions Scan files without extensions Adjust how quickly Scan completes will impact system resour Medium priority Set additional scan reports eo I pence an ee The Removable device scan is launched automatically once you attach any removable device to your computer By default this scanning is switched off However it is crucial to scan removable devices for potential threats since these are a major source of infection To have this scanning ready and launched automatically when needed mark the Enable Removable device scan option Note For description of specific parameters please consult the chapter AVG Advanced Sett
217. pes with the possibility of defining exceptions from scanning by providing a list of comma separated file extensions that should not be scanned gt Selected file types you can specify that you want to scan only files that are possibly infectable files that cannot get infected will not be scanned for instance some plain text files or some other non executable files including media files video audio files if you leave this box unchecked it will reduce the scanning time even more because these files are often quite large and are not too likely to be infected by a virus Again you can specify by extensions which files are those that should always be scanned gt Optionally you can decide you want to Scan files without extension this option is on by default and it is recommended that you keep it so unless you have a real reason to change it Files with no extension are rather suspicious and should be scanned at all times e Adjust how quickly Scan completes you can use the slider to change the scanning process priority By default the priority is set to medium priority that optimizes the scanning process speed and the use of system resources Alternatively you can run the scanning process slower which means the system resources load will be minimized useful when you need to work on the computer but you do not care so much how long the scanning takes or faster with increased system resources requirements e g when the compute
218. programs can be installed intentionally We recommend to keep this feature activated as it increases your computer security Report enhanced set of Potentially Unwanted Programs off by default mark to detect extended package of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer security even more however it can possibly block legal programs and is therefore switched off by default Scan for Tracking Cookies off by default this parameter of the Anti Spyware component defines that cookies should be detected HTTP cookies are used for authenticating tracking and maintaining specific information about users such as site preferences or the contents of their electronic shopping carts Scan inside archives off by default this parameters defines that scanning should check all files stored inside archives e g ZIP RAR Use Heuristics on by default heuristic analysis dynamic emulation of the scanned object s instructions in a virtual computer environment will be one of the methods used for virus detection during scanning Scan system environment on by default scanning will also check the system areas of your computer Enable thorough scanning off by default in specific situations suspicious of your computer being infected you may check this option to activate
219. progress Infections this tab is displayed only if a virus infection was detected during scanning e Spyware this tab is displayed only if spyware was detected during scanning e Warnings this tab is displayed for instance if cookies were detected during scanning Rootkits this tab is displayed only if rootkits were detected during scanning Information this tab is displayed only if some potential threats were detected but these cannot be classified as any of the above categories then AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG the tab provides a warning message on the finding Also you will find here information on objects that could not be scanned e g password protected archives 11 7 1 Results Overview Tab VG Inte Fil Components History Tools Help AVG Vv You are protected A All security features are working correctly and are up to date uu Internet Security i Ry eee y Scan results Results overview The Whole computer scan was stopped before completion Please restart the scan and allow it to run to its completion to see full results No infection was found during this scan To Update now Last update 7 10 6 38 AM Folders selected for scanning Whole computer scan Scan started Thursday July 22 2010 4 28 31 AM Scan finished Thursday July 22 2010 4 28 42 AM 11 second s Total object scanned 0 User wh
220. r AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved AVG is temporarily unattended e Set additional scan reports the link opens a new Scan reports dialog where you can select what types of possible findings should be reported Scan reports Report password protected archives Report password protected documents Report locked files Report files containing macro Report hidden extensions O OK Cancel Warning These scan settings are identical to the parameters of a newly defined scan as described in the chapter AVG Scanning Scan scheduling How to Scan Should you decide to change the default configuration of the Scan the whole computer you can then save your new setting as the default configuration to be used for all further scans of the whole computer 11 2 2 Scan Specific Files or Folders Scan specific files or folders scans only those areas of your computer that you have selected to be scanned selected folders hard disks floppy discs CDs etc The scanning progress in case of virus detection and its treatment is the same as with the scan of the whole computer any virus found is healed or removed to the Virus Vault Specific files or folders scanning can be used to set up your own tests and their scheduling based on your needs Scan launch The Scan of specific files or folders can be launched directly from
221. r should be shut down automatically once the running scanning process is over Having confirmed this option Shutdown computer upon scan completion a new option activates that allows the computer to shut down even if it is currently locked Force shutdown if computer is locked o Define file types for scanning further you should decide whether you want to have scanned gt All file types with the possibility of defining exceptions from scanning by providing a list of comma separated file extensions that should not be scanned gt Selected file types you can specify that you want to scan only files that are possibly infectable files that cannot get infected will not be scanned for instance some plain text files or some other non executable files including media files video audio files if you leave this box unchecked it will reduce the scanning time even more because these files are often quite large and are not too likely to be infected by a virus Again you can specify by extensions which files are those that should always be scanned gt Optionally you can decide you want to Scan files without extension this option is on by default and it is recommended that you keep it so unless you have a real reason to change it Files with no extension are rather suspicious and should be scanned at all times e Scan process priority you can use the slider to change the scanning process priority By default the priority is se
222. r v 6 0 or higher and Mozilla Firefox v 3 0 or higher and to provide you with comprehensive online protection while surfing the Internet Also you have the option to decide whether you want to chose Google as your default search provider If so keep the respective check box marked AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 4 6 Close running applications AVG Installer AVG Close running applications The following applications need to be closed down before installing AVG 2011 Please press Retry to automatically close Internet Explorer cannot display the webpage Windows Internet Explorer The Close running applications dialog appears during the installation process only in case there are some other clashing programs running on your computer at the moment Then the list of programs that need to be closed in order to successfully finish the installation process will be provided Press the Exit button over a selected item in the list to terminate the respective application or press the Retry button to confirm you agree to close down the respective applications and to continue to the next step AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 4 7 Install progress The Install Progress dialog shows the progress of the installation process and does not require any intervention AVG
223. rance Sounds Resident Shield Settings Ignore faulty conditions Enable Resident Shield Identity Protection Virus Vault Scan for Tracking Cookies Report Potentially Unwanted Programs and Spyware threats PUP Exceptions Anti Spam Report enhanced set of Potentially Unwanted Programs 9 4 Online Shield Scan files on close 5 LinkScanner Scan boot sector of removable media a Schedules Use Heuristics E mail Scanner Auto heal i Scan files referred in registry 48 Advanced Settings i Excluded Items iG Cache Server Anti Rootkit Enable thorough scanning Temporarily disable AVG protection 45 Product Improvement Programme if AVG Security Toolbar In the Resident Shield Settings dialog you can activate or deactivate the Resident Shield protection completely by checking unchecking the Enable Resident Shield item this option is switched on by default In addition you can select which Resident Shield features should be activated e Scan for Tracking cookies off by default this parameter defines that cookies should be detected during scanning HTTP cookies are used for AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG authenticating tracking and maintaining specific information about users such as site preferences or the contents of their electroni
224. rdless of the websites address Even if some website is not detected by Search Shield e g when a new malicious website is created or when a previously clean website now contains some malware it will be detected and blocked by Surf Shield once you try to visit it Note LinkScanner is not intended for server platforms 7 5 2 Link Scanner Interface The LinkScanner component interface provides a brief description of the component s functionality and information on its current status Further you can find the information on the latest LinkScannerdatabase version number LinkScanner version File Components History Tools Help Vv You are protected rity fi S W ti t e uul Internet Security All security features are working correctly and are up to date LinkScanner Component mr overview LinkScanner provides comprehensive protection while you search and surf the internet To do this it uses two features hana Surf Shield and Search Shield Your PC is protected from web based attacks and you are able to make an informed decision A on what sites you choose to visit LinkScanner works with both Internet Explorer and Firefox browsers Active 4 Update now Last update 7 21 10 4 36 AM LinkScanner version 0281 For more detailed settings please select Tools Advanced settings from the system menu Settings Virus DB 348 3015 V Enable Search Shield need web browser restart AVG version 10 0 1048 v le Surf Shie
225. rmally you do not even notice the process as it runs in the background and you only get notified when threats are found at the same time Resident Shield blocks activation of the threat and removes it Resident Shield is being loaded in the memory of your computer during system startup What the Resident Shield can do e Scan for specific kinds of possible threats e Scan removable media flash disk etc e Scan files with specific extensions or without extensions at all e Allow exceptions from scanning specific files or folders that should never be scanned AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG Warning Resident Shield is loaded in the memory of your computer during startup and it is vital that you keep it switched on at all times 7 6 2 Resident Shield Interface AVG rity 2011 mponents History Tools Help AVG emp You are protected Internet Security A All security features are working correctly and are up to date Resident Shield Component _ 2 AAA mr overview Resident Shield scans files as they are copied opened and saved and if a threat is found it forbids its Reader hea activation It also provides vital protection for the system areas of your computer G Active Resident Shield has been running for 34 minute s 42 second s Threats detected and blocked 0 For more detailed settings please select Tools Advanced settings
226. rrannrn annan ee eee EEE EEE EEE EEE EEE EEE eae EEE EEE 172 142 Predehined Scans seede saaneasedaaadieereendaninas 173 11 2 1 Whole Computer Scan vitiiir rete tee eT EE EEE E EEE 173 11 2 2 Scan Specific Files or Folders rxxrrrrrnnnannnarsarnnnnannnarnarnsnrnnssenssnner 173 11 2 3 Anti Rootkit Scan rxarannannnnnranennnnnnnnnrnnnnnnenren EEDA AEDS DEED TEESE EEE EE EEE EES 173 11 3 Scanning in Windows Explorer t rrrrrrrrrnnnnern nn nnnnn aan reste eee reese nn renee ener EEEE EEE 183 11 4 Command Line Scanning trrrrrrrrr rn renn nn noen nn n enn n non naar nokon nnnnn tan reer rants 183 11 4 1 CMD Scan Parameters irri tent tenn EEDA E EEE EE EEE EE ADEE EASED EDDA DEEDES EEE EE EES 183 11 5 Scan Scheduling rrrrrr rer eee eee eee EEE EEE EEE EEE EEE EEE EEE EE Eee EEE EE EES 186 11 5 1 Schedule Settings rrr EEE TEES 186 TED How t SCIn RRE ia eras cae a eee eee cea eee reer ees EEEa 186 11 5 3 What to Scan terete ttt e tet t ene E EEE EEE EE AEA E EAE EE ADEE DEEDES EEE EEE AEDS EEE DE ADEE EEE EE EEE EES 186 11 6 Scan Results OVerview crete tt ee ene en ene E REE EE EEE DEDEDE EEE EEE EEE EEE E EEE ANNEE EEE EE EEG 195 11 7 Scan Results Heps s v resonatoren 196 11 7 1 Results Overview Tahar slnkeeke saadan eee 196 11 7 2 Infections Tab xarrenannannnnnranrnnnnvn EDAD EEE EE annan sann E EEE EE EDDA EEE EEE EDAD TEES 196 11 7 3 Spyware Tab r0xrronrananannanrsv renn annan nar EE
227. rt for incoming messages number of the port on which the AVG client accepts incoming messages from the AVG Admin Server The Test connection button helps you to verify that all above stated data are valid and can be used to successfully connect to DataCenter AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG Note For a detailed description on remote administration please consult the AVG SMB edition documentation 9 18 Temporarily disable AVG protection Advanced AVG Settings Appearance yuk i E Sounds Temporarily disable AVG protection Ignore faulty conditions E Temporarily disable AVG protection Identity Protection This is not recommended and should only be used if you are experiencing Virus Vault problems installing software or resolving technical issues 45 PUP Exceptions Anti Spam Online Shield E LinkScanner 4Q scans cH fa Schedules E mail Scanner c Resident Shield Cache Server JE Anti Rootkit 4 Update f Product Improvement Programme id AVG Security Toolbar 2 Default In the Temporarily disable AVG protection dialog you have the option of switching off the entire protection secured by your AVG Internet Security 2011 at once Please remember that you should not use this option unless it is absolutely necessary In most cases it is not necessary to disable AVG before installing new
228. rt it by selecting this button The input file must be in plain text format and the content must contain only one item address domain name per line AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 7 5 Blacklist The Blacklist item opens a dialog with a global list of blocked sender e mail addresses and domain names whose messages will always be marked as spam Advanced AVG Settings Appearance Sounds Ignore faulty conditions Blocked e mail senders list Identity Protection Virus Vault PUP Exceptions Anti Spam Blocked e mail senders list 45 Advanced Settings Online Shield LinkScanner a Scans Schedules f E mail Scanner Resident Shield Cache Server JE Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar af so Em By FN Default In the editing interface you can compile a list of senders that you expect to send you unwanted messages spam You can also compile a list of full domain names e g spammingcompany com that you expect or receive spam messages from All e mail from the listed addresses domains will be identified as spam Once you have such a list of senders and or domain names prepared you can enter them by either of the following methods by direct entry of each e mail address or by importing the whole l
229. s based ona predefined set of rules Please note that all rootkits are detected not just the infected In case AVG Anti Rootkit finds a rootkit it does not necessarily mean the rootkit is infected Sometimes rootkits are used as drivers or they are a part of correct applications 7 12 2 Anti Rootkit Interface File Components History Tools Help v You are protected r All security features are working correctly and are up to date 1 Internet Security 4 OND y p Anti Rootkit Component f Mm overview Anti Rootkit component scans for dangerous rootkits hidden inside applications drivers or dll libraries A fe rootkit is usually a collection of malicious software that allows attackers to gain administrator level access Anti Rootkit Ky to a computer or possibly to a whole network Active Fs Update now Last rootkit search Not yet scanned Last update 7 14 10 4 41 AM For more detailed settings please select Tools Advanced settings from the system menu Anti Rootkit settings The standard scanning process does not detect or remove rootkits therefore you should run a manual check with this component to ensure no existing rootkits are installed on your system Scan applications Quick rootkit scan Scan DLL libraries Full rootkit scan Virus DB 344 2995 AVG version 10 0 1044 Scan drivers License expires 9 12 2010 Search for rootkits Y Show notification The Anti Roo
230. s or Folders rrxrrrrrnnnannnarnannnnnennnarssrnsnrenssennsrener 112 9 10 4 Removable Device Scan srurrararatrierke ke r res krenker aeeiee 112 9 11 Scheduil s RE TT EPDRLERTPE A 117 9 11 1 Scheduled Scan terete ttt ttt ttn EEDA ADEE EEDA EEA E EASE EDTA DEES EE EDA SEES EAE EDE DEEDES TEESE EEE enn 117 9 11 2 Virus Database Update Schedule r rrrrsrarnnarsarennrananernarrsnrrnsnnnssrnner 117 9 11 3 Program Update Schedule eteerrerrrrrrerrrrrerrrrrerrrrrrrrrrrerrrnnrrrrrreerrrrerrrrnene 117 9 11 4 Anti Spam Update Schedule rrrrrrrsrnnnnnnnrrnrnnnnnrrrrnarnnnsnrerssrnrnner 117 9 12 E mail Scanner x xrrrrrarnnnnnnrnannanannannsnnnannannnnsnnnnnnnnnnnnnnnnannunannannrnnnnnnsnnnne 128 9 12 1 Certification xarranannannnnnranrnnrnvnrnn ran nnnnanran sann SEES DEED TEED sansen runner 128 9 12 2 Mail Filtering cirri eee 128 9 12 3 Servers rE I EELS 128 9 13 Resident Shield scceccecc cee e eee te eee eee eee AAE ADEE EEE EERE EEE PE EEE REESE SEES REESE EEE EES 137 9 13 1 Advanced Settings rire tent eee ee EEE EEE EEE 137 bk rs 137 9 14 Cache Server RR RU UE EEE EEE EE EEE EEE 140 0 15 Antic Rootldt morrer aa ieee s devotees eee Shade se ben 142 9 16 Update vrreereeseeee scence eee eee eee narr narr on nar nn EEE EEE EEE EEE EEE EEE A SEGA ESSE EE EERE EEE EEE EES 143 9 16 1 PROXY rete EEE EEE E UES 143 9 16 2 Dial Up vier EET TEES AOE 143 9 46 39 URL sets anneesannt 143 9 16 4 Manage irre
231. s usage by extending the scanning duration Set additional scan reports Click the Set additional scan reports link to open a standalone dialog window called Scan reports where you can tick several items to define what scan findings should be reported Scan reports Report password protected archives Report password protected documents Report locked files T Report files containing macro Report hidden extensions Dyl OK Gancel EEE EE EE Additional scan settings Click the Additional scan settings to open new Computer shutdown options dialog where you can decide whether the computer should be shut down automatically once the running scanning process is over Having confirmed this option Shutdown computer upon scan completion a new option activates that allows the computer to shut down even if it is currently locked Force shutdown if computer is locked AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Computer shutdown options F Shutdown computer upon scan completion Force shutdown if computer is locked lal OK ac Advanced AVG Settings berg Schedule settings JHow toscana What to scan Ignore faulty conditions Identity Protection sf i Virus Vault Scan specific files or folders i PUP Exceptions w Anti Spam Online Shield ef LinkScanner n 40 Scans Schedules
232. s who initiated the event e Source gives the source component or other part of the AVG system that triggered the event AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG e Event description gives brief summary of what actually happened Control buttons e Empty list deletes all entries in the list of events e Refresh list updates all entries in the list of events AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 14 FAQ and Technical Support Should you have any problems with your AVG either business or technical please refer to the FAQ section of AVG website http www avg com If you do not succeed in finding help this way contact the technical support department by email Please use the contact form accessible from the system menu via Help Get help online AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved
233. side archives on by default this parameters defines that scanning should check all files stored inside archives e g ZIP RAR o Use Heuristics off by default heuristic analysis dynamic emulation of the scanned object s instructions in virtual computer environment will be one of the methods used for virus detection during scanning o Scan system environment off by default scanning will also check the system areas of your computer O Enable thorough scanning off by default in specific situations suspicious of your computer being infected you may check this option to activate the most thorough scanning algorithms that will scan even those areas of your computer that can hardly get infected just to be absolutely sure Remember though that this method is rather time consuming e Additional scan settings the link opens a new Additional scan settings dialog where you can specify the following parameters AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Computer shutdown options El Shutdown computer upon scan completion Force shutdown if computer is locked File types for scanning All file types Define excluded extensions Selected file types VI Scan infectable files only E Scan media files Define included extensions I Scan files without extensions FN OK Cancel o Computer shutdown options decide whether the compute
234. software or drivers not even if the installer or software wizard suggests that running programs and applications be shut down first to make sure there are no unwanted interruptions during the installation process Should you really experience problem during installation try to deactivate the Resident Shield component first If you do have to temporarily disable AVG you should re enable it as soon as you re done If you are connected to the Internet or a network during the time your antivirus software is disabled your computer is vulnerable to attacks AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 19 Product Improvement Programme The AVG Web Safety and Product Improvement Programme dialog invites you to participate in AVG product improvement and to help us increase the overall Internet security level Mark the Allow reporting option to enable reporting of detected threats to AVG This helps us to collect up to date information on the latest threats from all participants worldwide and in return we can improve protection for everyone The reporting is taken care of automatically therefore does not cause you any inconvenience and no personal data is included in the reports Reporting of detected threats is optional however we do ask you to switch this feature on too as it helps us improve protection for both you and other AVG users Advanced AVG Settings Appearanc
235. sories System tools System Restore but any changes can be recommended to experienced users only Keep this check box ticked if you want to make use of this functionality e Use DNS update mark this check box to confirm you want to use the update files detection method that eliminates data amount transferred between the update server and AVG client e Require confirmation to close running applications switched on by default will help you make sure no currently running applications will be closed without your permission if required for the update process to be finalized e Check computer time mark this option to declare you wish to have notification displayed in case the computer time differs from the correct time more than specified number of hours AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 16 1 Proxy Advanced AVG Settings Appearance Sounds f Ignore faulty conditions Identity Protection f Virus Vault PUP Exceptions Anti Spam Online Shield LinkScanner a f Scans H Schedules H E mail Scanner 45 Resident Shield E Cache Server E Anti Rootkit 24 Update Update settings Proxy Don t use proxy v Manual Server 1 Use PROXY authentication Authentication type Username Password Auto From browser Any default Internet Explorer From script Autodetect 48 Temporarily d
236. stalling this product you are agreeing to the following terms and conditions of the AVG 2011 License Agreement mi gt IMPORTANT READ THIS AGREEMENT CAREFULLY THIS IS A LEGAL AGREEMENT BETWEEN AVG TECHNOLOGIES AS DEFINED BELOW AND YOU ACTING AS AN INDIVIDUAL OR IF APPLICABLE ON BEHALF OF THE INDIVIDUAL OR ENTITY ON WHOSE COMPUTER THE SOFTWARE IS INSTALLED IF YOU CLICK THE ACCEPT OPTION OR INSTALL THE SOFTWARE PRODUCT ACCOMPANYING THIS AGREEMENT THE SOFTWARE YOU WILL BE BOUND BY THIS AGREEMENT Attention Here you are selecting the language for the installation process The language you select will be installed as the default language for AVG user interface together with English that is installed automatically If you want to have installed other additional languages for the user interface please define them within the setup dialog Custom Options Further the dialog provides the full wording of the AVG license agreement Please read it carefully To confirm that you have read understood and accept the agreement press the Accept button If you do not agree with the license agreement press the Decline button and the installation process will be terminated immediately AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 4 2 Activate your AVG license In the Activate Your License dialog you are invited to fill in your license number into the provided text fi
237. t mr overview E mail Scanner checks incoming and outgoing mail by using plug ins designed for the most frequently used e mail programs such as Outlook The BAT and Eudora Personal E mail Scanner supports any e mail client E mail Scanner using a POP3 SMTP or IMAP connection E g Mozilla Thunderbird and Outlook Express No webmail is supported since the incoming messages cannot be intercepted When detected viruses are moved to the Virus Vault Some e mail clients may support messages with text certifying that sent and received e mail has been scanned for viruses G Active Total e mails scanned 0 4 Threats found and blocked 0 Last update 7 14 10 4 41 AM Installed e mail protection Microsoft Outlook Personal E mail Scanner For more detailed settings please select Tools Advanced settinas from the system menu E mail Scanner settings V Scan incoming messages Virus DB 344 2995 E Scan outgoing messages AVG version 10 0 1044 License expires 9 12 2010 VI Display notification window while e mail is being scanned Save changes Y Show notification In the E mail Scanner component s dialog you can find a brief text describing the component s functionality information on its current status and the following statistics e Total e mails scanned how many e mail messages were scanned since the E mail Scanner was last launched if needed this value can be reset e g for statistic purposes Reset value
238. t blocking you from malicious content m Ratings Customize which type s of ratings Search Shield will show on the search result pages V Safe Green s Not available for Yahoo searches V Questionable Yellow ML pisk Aranoa M The Security tab is divided into two sections AVG Browser Security and Ratings where you can mark specific check boxes to assign AVG Security Toolbar functionality you want to use e AVG Browser Security check this item to activate or switch off the Search Shield and or Surf Shield service e Ratings select graphical symbols used for search results ratings by the Search Shield component that you want to use o page is safe o page is somewhat suspicious o W page containing links to positively dangerous pages o PX page contains active threats o Q page is not accessible and so could not be scanned Mark the respective option to confirm you want to be informed about this specific threat level However display of the red mark assigned to pages containing active and dangerous threats cannot be switched off Again it is recommended to keep the default configuration set by the program vendor unless you have a real reason to change it AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 8 2 4 Tab Advanced Options 4 d AVG Toolbar Options Advanced Options
239. t Sect File Components History Tools Help j AVG Vv You are protected il Internet Security All security features are working correctly and are up to date Resident Shield detection j Detection time Object Type Process Virus identified EICAR c Users tester App Moved to Virus Vault 7 21 2010 2 file C Program Files x86 Virus identified EICAR_ c Users tester App Object is inaccessible 7 21 2010 2 file C Program Files x86 Virus identified EICAR_ c Users tester App Object is inaccessible 7 21 2010 2 file C Program Files x86 Virus identified EICAR_ c Users tester App Moved to Virus Vault 7 21 2010 2 file C Program Files x86 4 Update now Last update 7 21 10 4 I Virus DB 348 3015 There are 4 records in the list AVG version 10 0 1048 License expires 9 12 2010 Additional actions Export list to file Empty list Refresh list Show notification The Resident Shield detection offers an overview of objects that were detected by the Resident Shield evaluated as dangerous and either cured or moved to the Virus Vault For each detected object the following information is provided e Infection description possibly even name of the detected object Object object location Result action performed with the detected object Detection time date and time the object was detected Object Type type of the detected object
240. t Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 4 4 Custom options The Custom Options dialog allows you to set up two parameters of the installation AVG Installer m c E i Custom Options alil Destination Folder The default destination folder is shown below You can dick the Browse button to select a different folder but we recommend using the default settings C Program Files x86 AVG AVG10 Browse Component Selection a 54 AVG 2011 a Please select a component to display its 4 E mail Scanner T description i Anti Spam i Personal E mail Scanner for all other e mail applications 4 Additional installed languages i Czech C Danish Destination Folder Within the Destination Folder section of the dialog you are supposed to specify the location where AVG Internet Security 2011 should be installed By default AVG will be installed to the program files folder located on drive C In case the folder does not exist yet you will be asked in a new dialog to confirm you agree AVG creates this folder now If you want to change this location use the Browse button to display the drive structure and select the respective folder Component Selection The Component Selection section provides an overview of all AVG Internet Security 2011 components that can be installed If the default settings do not suit you you can remove add specific
241. t their parameters see chapter AVG Scanning gt gt e Update now the link provides the date of the last launch of the update process Press the button to open the updating interface and run AVG update process immediately see chapter AVG Updates gt gt These links are accessible from the user interface at all times Once you use a quick link to run a specific process the GUI will switch to a new dialog but the quick links are still available Moreover the running process is further graphically depicted 6 4 Components Overview The Components Overview section is located in the central part of the AVG User Interface The section is divided into two parts e Overview of all installed components consisting of a panel with the component s icon and the information of whether the respective component is active or inactive e Description of a selected component Within the AVG Internet Security 2011 the Components Overview section contains information on the following components e Anti Virus ensures that your computer is protected from viruses trying to enter your computer details gt gt e Anti Spyware ensures that your computer is protected from spyware and AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved SF AVG adware details gt gt Anti Spam checks all incoming e mail messages and marks unwanted e mails as SPAM details gt gt Firewall controls how your comp
242. t to medium level Automatic scan that optimizes the scanning process speed and the use of system resources Alternatively you can run the scanning process slower which means the system resources load will be minimized useful when you need to work on the computer but you do not care so much how long the scanning takes or faster with increased system resources requirements e g when the computer AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved AVG is temporarily unattended e Set additional scan reports the link opens a new Scan Reports dialog where you can select what types of possible findings should be reported Scan reports Report password protected archives Report password protected documents Report locked files Report files containing macro Report hidden extensions FN OK Cancel Warning These scan settings are identical to the parameters of a newly defined scan as described in the chapter AVG Scanning Scan scheduling How to Scan Should you decide to change the default configuration of the Scan specific files or folders you can then save your new setting as the default configuration to be used for all further scans of specific files or folders Also this configuration will be used as a template for all of your newly scheduled scans all customized scans are based on the current configuration of the
243. task has been missed Update V Run even if computer is in low power mode Temporarily disable AVG protection f Product Improvement Programme AVG Security Toolbar On computer startup minutes delay Other update settings Run the update again after the internet connection is available e OK acens A On the Schedule settings tab you can first check uncheck the Enable this task item to simply deactivate the scheduled Anti Spam update temporarily and switch it on again as the need arises Basic Anti Spam update scheduling is covered within the Update Manager component Within this dialog you can set up some detailed parameters of the update schedule In the text field called Name deactivated for all default schedules there is the name assigned to this very schedule by the program vendor Schedule running Here specify the time intervals for the newly scheduled Anti Spam update launch The timing can either be defined by the repeated Anti Spam update launch after a certain period of time Run every or by defining an exact date and time Run at specific time or possibly by defining an event that the update launch should be associated with Action based on computer startup AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG Advanced schedule options This section allows you to define under
244. tch on off specific parameters as needed o Automatically heal remove infection on by default if a virus is identified during scanning it can be healed automatically if a cure is available If the infected file cannot be healed automatically the infected object will be moved to the Virus Vault O Report Potentially Unwanted Programs and Spyware threats on by default check to activate the Anti Spyware engine and scan for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend to keep this feature activated as it increases your computer security O Report enhanced set of Potentially Unwanted Programs off by default mark to detect extended package of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer security even more however it can possibly block legal programs and is therefore switched off by default o Scan for Tracking Cookies off by default this parameter of the Anti Spyware component defines that cookies should be detected HTTP cookies are used for authenticating tracking and maintaining specific information about users such as site preferences or the contents of their electronic shopping carts o Scan in
245. te The software vendor has set up all AVG components to give optimum performance Unless you have a real reason to do so do not change the AVG configuration Any changes to settings should only be performed by an experienced user If you need to change AVG configuration select the system menu item Tools Advanced settings and edit the AVG configuration in the newly opened AVG Advanced Settings dialog Control buttons The control buttons available within the E mail Scanner interface are as follows e Save changes press this button to save and apply any changes made in this dialog e Cancel press this button to return to the default AVG user interface components overview 7 7 3 E mail Scanner Detection MH AVG Internet Security 2011 B x File Components History Tools Help os AVG v You are protected P All security features are working correctly and are up to date Internet Security J J p 5 E mail Scanner detection gt Infection Object Result Detection time Object Type Virus identified EICAR_ eicar com zip Moved to Virus Vault 7 29 2010 10 46 38 AM file Virus identified EICAR_ eicar_com zip Moved to Virus Vault 7 29 2010 10 49 08 AM file nputer scanner To Update now e 7 29 10 There are 2 records in the list Additional actions Export list to file Empty list Refresh list Y Show notification AVG Internet Security 2011 2010 Copyright AV
246. te now link to launch the AVG update directly from within the gadget AVG UPDATING e Twitter link L opens a new AVG gadget interface providing an overview of the latest AVG feeds posted at the Twitter Follow the View all the AVG Twitter feeds link to open your Internet browser in a new window and you will be redirected directly to the Twitter website specifically to the page devoted to AVG related news officialAVGnews From Ema s Blog Mobilising ma http twitter com offidalaVGnews statuses 18978642 officialAVGnews From Roger s Blog Folks com http twitter com officialAVGnews statuses 18742050 officialAVGnews From the VirusLab Dangerous http twitter com officalAVGnews statuses 1868 1699 View all the AVG Twitter feeds e Facebook link bl opens your Internet browser on the Facebook website specifically on the AVG community page e PC Analyzer E open the user interface in the PC Analyzer component 2011 2010 Copyright AVG o All rights WE AVG 7 AVG Components 7 1 Anti Virus 7 1 1 Anti Virus Principles The antivirus software s scanning engine scans all files and file activity opening closing files etc for known viruses Any detected virus will be blocked from taking any action and will then be cleaned or quarantined Most antivirus software also uses heuristic scanning where files are scanned for typical virus characteristics so called
247. terface tt EEE EEE E EEE 32 7 2 Anti Spyware ttttrttrrrtrttttrrttrtt ee eee EE EEE EEE EEE EERE DEERE EE EEA ene EEE EEE a 33 7 2 1 Anti Spyware Principles vtreettere teen eee eee eee ee ee eee EEE EEE Ean ene tte 33 7 2 2 Anti Spyware Interface sritttect tenet nent e ee eee eee eee Eee EEE EEE eee ett ete es 33 7 3 Anti Spam eee 35 7 3 1 Anti Spam Principles gt xr2xrernenrrrannannnarnravnnrnnnnrrannennnnrnrnannnnnarrrnannnnner 35 7 3 2 Anti Spam Interface rrerrananansarnnvnrnnnnnnnarsvannvnaneennannnnnrnsaarnsnrsssnnnen 35 24 Ferrer bee 36 7 4 1 Firewall Principles gt ssrrrennarnnnrrrannannaarnrannarnnnnnrannnennnnrrrnanrnnnarrrnarernner 36 7 4 2 Firewall AT eer rae bate eens 36 7 4 3 Firewall Interface ccrctte treet eee eet e tenn Een EE EAE EEDA DEAE DEEDS ADEE DEEDES EDS EE EDS EES EE SEES 36 7 5 Link Scanner cert tet et ee een EERE EEE EEE E EEE E EEE E EEE E EEE E EEE SESE EEE DEES EEE SESE EEE SEES EEE ES 40 7 5 1 Link Scanner Principles itt tt tte e et eT E Ean 40 7 5 2 Link Scanner Interface te EEE EEE EE EES 40 7 5 3 Search Shield crete ete erent eee nen ete ete EEE EEE EE EE EEE EEE E DEEDES DEEDES EEE EE EDAD EEE EE EEE EE BEES 40 7 5 4 Surf Shielq cect eect ee eee nen need Acne EEE DEAE DEAE DEDEDE E EEE AE EEE DEEDES DEES EEE EEE E ESSE DEE EEEES 40 7 6 Resident Shield ver EE EEE EERE EEE EEE EEE E EEE 43 7 6 1 Resident Shield Principles titer eee tee eet nee e eee eee EEE EEE anaes 43 7 6 2
248. terface with a list of basic statistical data Right click you mouse over a component s icon to expand a context menu besides opening the component s graphic interface you can also select to Ignore component state Select this option to express you are aware of the component s error state but for some reason you wish to keep your AVG so and you do not want to be warned by the system tray icon AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 6 5 Statistics The Statistics section is located in the left bottom part of the AVG User Interface It offers a list of information regarding the program s operation e Virus DB informs you about the currently installed version of the virus database e AVG version informs you about the AVG version installed the number is in the form of 10 0 xxxx where 10 0 is the product line version and xxxx stands for the number of the build e License expires provides the date of your AVG license expiration 6 6 System Tray Icon System Tray Icon on your Windows taskbar indicates the current status of your AVG Internet Security 2011 It is visible at all times on your system tray no matter whether your AVG main window is opened or closed w A Customize 1 09 AM B w Bos 2 ipso If in full color the System Tray Icon indicates that all AVG components are active and fully functional Also AVG system tray icon c
249. the configuration of the system J Opens the Windows Sidebar and displays the AVG 2011 gadget A great tool to access scanning and updating The Select type of installation dialog offers the choice of two installation options Quick Install and Custom Install For most users it is highly recommended to keep to the standard Quick Install that installs AVG in fully automatic mode with settings predefined by the program vendor This configuration provides maximum security combined with the optimal use of resources In the future if the need arises to change the configuration you will always have the possibility to do so directly in the AVG application If you have selected the Quick Install option press the Next button to proceed to the following Install the AVG Security Toolbar dialog Custom Install should only be used by experienced users who have a valid reason to install AVG with non standard settings e g to fit specific system requirements Having selected this option press the Next button to proceed to the Custom Options dialog In the right hand section of the dialog you can find the check box related to AVG gadget supported in Windows Vista Windows 7 If you wish to have installed this gadget mark the respective checkbox AVG gadget will then be accessible from the Windows Sidebar providing you an immediate access to the most important features of your AVG Internet Security 2011 i e scanning and updating AVG Interne
250. the button opens the editing dialog where you can specify parameters of the AVG News button displayed within the AVG Security Toolbar AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved Show messages 20 RSS design Advanced v Hide read messages o Show messages change the desired number of messages that are to be displayed at a time o RSS design select between Advanced Basic mode of the current display of the news overview by default the Advanced mode is selected see picture above o Hide read messages mark this item to confirm that each read message should not be displayed any longer so that new messages can be supplied e click this button to close the currently opened news overview AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 8 1 6 News Similarly directly from within the AVG Security Toolbar this button opens an overview of the latest news from selected media divided into several sections AVG Headline News 3 die in floods in Spain Headlines 5 Afghan leader issues ban on private security firms World 5 Randiv apologizes to Sehwag over no ball Home 5 German court gay couples get inheritance equality Home Depot 2Q profit rises cuts review outlook Business 5 Sci Tech 5 Sport 5 In the right upper corner you can see two red control
251. this field is deactivated AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved AVG e Type of login defines the method for determining the mail server used for outgoing mail o Automatic login will be carried out automatically according to your e mail client settings o Fixed host in this case the program will always use the server specified here Please specify the address or name of your mail server You may use a domain name for example smtp acme com as well as an IP address for example 123 45 67 89 for a name If the mail server uses a non standard port you can type this port behind the server name using a colon as the delimiter for example smtp acme com 8200 The standard port for SMTP communication is 25 e Additional settings specifies more detailed parameters o Local port specifies the port on which the communication from your mail application should be expected You must then specify in your mail application this port as the port for SMTP communication o Connection in this drop down menu you can specify which kind of connection to use regular SSL SSL default If you choose SSL connection the data sent is encrypted without the risk of being traced or monitored by a third party This feature is available only when the destination mail server supports it e E mail client SMTP server activation check uncheck this box to activate deactivate the above
252. though that this method is rather time consuming AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG E mail attachments reporting In this section you can set additional reports about potentially dangerous or suspicious files Please note that no warning dialog will be displayed only a certification text will be added to the end of the e mail message and all such reports will be listed in the E mail Scanner detection dialog e Report password protected archives archives ZIP RAR etc that are protected by password are not possible to scan for viruses check the box to report these as potentially dangerous e Report password protected documents documents protected by password are not possible to scan for viruses check the box to report these as potentially dangerous e Report files containing macros a macro is a predefined sequence of steps aimed to make certain tasks easier for a user MS Word macros are widely known As such a macro can contain potentially dangerous instructions and you might like to check the box to ensure that files with macros will be reported as suspicious Report hidden extensions hidden extension can make e g a suspicious executable file something txt exe appear as harmless plain text file something txt check the box to report these as potentially dangerous e Move reported attachments to Virus Vault specify whether you wish to be n
253. tiSpam Scan inside archives Online Shield W Use Heuristics EE LinkScanner T Scan system environment IG Scans Enable thorough scanning F Whole computer scan E Shell extension scan All file types AQ Scan specific files or folders Define excluded extensions if Removable device scan p ere Selected file types Resident Shield V Scan infectable files only Cache Server Scan media files Anti Rootkit Define included extensions Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar Adjust how quickly Scan completes will impact system resourc g i Medium priority Set additional scan reports Fl Scan files without extensions All parameters set up in this configuration dialog apply only to the areas selected for scanning with the Scan of specific files or folders Note For a description of specific parameters please consult the chapter AVG Advanced Settings Scans Whole Computer scan AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r HE AVG 9 10 4 Removable Device Scan The editing interface for Removable device scan is also very similar to the Whole Computer scan editing dialog Advanced AVG Settings Appearance Sounds Ignore faulty conditions Identity Protection Virus Vault PUP Exceptions Anti S
254. tivate Identity Protection on by default uncheck to turn off the Identity Protection component We strongly recommend not to do this unless you have to When the Identity Protection is activated you can specify what to do when a threat is detected e Always prompt on by default when a threat is detected you will be asked whether it should be moved to quarantine to make sure no applications you want to run are removed AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG e Automatically quarantine detected threats mark this check box to define you want have all possibly detected threats moved to the safe space of AVG Virus Vault immediately Keeping the default settings when a threat is detected you will be asked whether it should be moved to quarantine to make sure no applications you want to run are removed e Automatically quarantine known threats keep this item marked if you wish all applications detected as possible malware to be automatically and immediately moved to AVG Virus Vault Further you can assign specific items to optionally activate more Identity Protection functionality e Prompt to save your work before removal on by default keep this item checked if you wish to be warn before the application detected as possible malware gets removed to quarantine In case you just work with the application your project might be lost and you need to save it
255. tivate the Anti Spyware engine and scan for spyware as well as for viruses Spyware represents a questionable malware category even though it usually represents a security risk some of these programs can be installed intentionally We recommend to keep this feature activated as it increases your computer security O Report enhanced set of Potentially Unwanted Programs off by default mark to detect extended package of spyware programs that are perfectly ok and harmless when acquired from the manufacturer directly but can be misused for malicious purposes later This is an additional measure that increases your computer security even more however it can possibly block legal programs and is therefore switched off by default o Scan for Tracking Cookies off by default this parameter of the Anti Spyware component defines that cookies should be detected HTTP cookies are used for authenticating tracking and maintaining specific information about users such as site preferences or the contents of their electronic shopping carts o Scan inside archives off by default this parameters defines that scanning should check all files stored inside archives e g ZIP RAR o Use Heuristics on by default heuristic analysis dynamic emulation of the scanned object s instructions in virtual computer environment will be one of the methods used for virus detection during scanning o Scan system environment on by default sc
256. tkit srreranennrenanennnennnennnennnnnnnannnennnnnnnnnnnennnnnnnennnnnnnnnnnnnnnnnnnnnnnnnn 59 7 12 1 Anti Rootkit Principles txrrsrrrrenrernanransnnrrsnrrnvnnrr nn rnnnsnrrananrnnssrnnnnr 59 7 12 2 Anti Rootkit Interface tet EEE EEE EES 59 7 13 System ToO0IS eee 60 7 13 1 ProCesses r x0rannarnnrannarnnrnnn anus nnaannr anna EREE SE EEEE DEES DEES EEE E DEES EEE S TENS 60 7 13 2 Network Connections x xaxasrassenarrernssrrnrnnrnrnnrnennrnernrnennkne anne ennreennnee 60 7 13 3 Autostart ere E EELS 60 7 13 4 Browser Extensions x xxrannnnnnrnnnnnnannansensnnrnnennrnnr annan anna E DEEDES EES ennan 60 7 13 5 LSP VIewer Arrr riii i REEERE NEKE ERA DE EREE A NEEKERI RETER A DREE PERAR ERRER 60 7 14 PC Analyzer ae 66 7 15 ID Protection atott tariant ninni UU NAET EARR EE AEEA EEE EERE EEE 68 7 15 1 ID Protection Principles t1trtectteeee tee t eee eee eee ee eee eee eee nee Ente e etn t ete es 68 7 15 2 ID Protection Interface vere ct ett tet te tnt EEA EEDA DADE ADEA EEE E DEE DE AEDS EDA DE ADEE EEE EE BEES 68 8 AVG Security Toolbar axxxunnunnunnunnnnnnnunnunnunnnnnnnnunnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnunne 71 8 1 AVG Security Toolbar Interface rrrrrrnarnanannnnnnnnnnnnnnnnonnnnnnnannnnonnnnnnnnnnnnnnn 71 8 1 1 AVG logo button xrsrrrranararr sann EEE EEE EEUU EEE EEA nS 71 8 1 2 Yahoo powered search DOX street naa nnr an nnn ann rrrannrnnnrnnnnn 7
257. tkit user interface provides a brief description of the component s functionality informs on the component s current status and also brings information on the last time the Anti Rootkit test was launched Last rootkit search The Anti Rootkit dialog further provides the Tools Advanced Settings link Use the link to get redirected to the environment for advanced configuration of Anti Rootkit component AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG Please note The software vendor has set up all AVG components to give optimum performance Unless you have a real reason to do so do not change the AVG configuration Any changes to settings should only be performed by an experienced user Anti Rootkit settings In the bottom part of the dialog you can find the Anti Rootkit settings section where you can set up some elementary functions of the rootkit presence scanning First mark up the respective check boxes to specify objects that should be scanned e Scan applications e Scan DLL libraries e Scan drivers Further you can pick the rootkit scanning mode e Quick rootkit scan scans all running processes loaded drivers and the system folder typically c Windows e Full rootkit scan scans all running processes loaded drivers the system folder typically c Windows plus all local disks including the flash disk but excluding floppy disk CD drives Control buttons e
258. to try and fix it yourself e Junk Files will give you the number of files that can be most likely done without Typically these will be many kinds of temporary files and files in the Recycle Bin e Fragmentation will calculate the percentage of your harddisk that is fragmented i e used for a long time so that most files are now scattered on different parts of the physical disk You can use some defragmentation tool to fix this e Broken Shortcuts will notify you of shortcuts that no longer work lead to non existing locations etc To start the analysis of your system press the Analyze now button You will then be able to watch the analysis progress and its results directly in the chart AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved History Tools Help 7 You are protected All security features are working correctly and are up to date PC Analyzer component f PC Analyzer will analyze your PC to identify issues associated with registry errors junk files fragmentation errors disk errors and broken shortcuts AM Computer scanner Update now Category Errors Last update N A Registry Errors 26 errors found Errors affect system stability Details Junk Files 181 errors found These files take up disk space Details Fragmentation Not fragmented Reduces disk access speed Broken Shortcuts Errors not found Reduces explorer browsing speed
259. total number of detected objects listed above Further you can export the entire list of detected objects in a file Export list to file and delete all entries on detected objects Empty list The Refresh list button will update the list of finding detected by Online Shield The Back button switches you back to the default AVG user interface components overview AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG 7 12 Anti Rootkit A rootkit is a program designed to take fundamental control of a computer system without authorization by the system s owners and legitimate managers Access to the hardware is rarely required as a rootkit is intended to seize control of the operating system running on the hardware Typically rootkits act to obscure their presence on the system through subversion or evasion of standard operating system security mechanisms Often they are also Trojans as well thus fooling users into believing they are safe to run on their systems Techniques used to accomplish this can include concealing running processes from monitoring programs or hiding files or system data from the operating system 7 12 1 Anti Rootkit Principles AVG Anti Rootkit is a specialized tool detecting and effectively removing dangerous rootkits i e programs and technologies that can camouflage the presence of malicious software on your computer AVG Anti Rootkit is able to detect rootkit
260. trol buttons available within the System Tools interface are as follows e Refresh updates the list of processes according to the current status e Terminate Process you can select one or more applications and then terminate them by pressing this button We strongly suggest not to terminate any applications unless you are absolutely sure that they represent a real threat e Back switches you back to the default AVG user interface Components overview 7 13 2 Network Connections VG Internet Security 2011 File Components History Tools Help AVG F You are protected h Internet Security All security features are working correctly and are up to date Processes Network Connections Autostart Browser Extensions LSP Viewer oe overview Application Protocol Local Address Remote Address State System Tools S sass exe TcP6 0 0 0 0 0 0 0 0 49155 0 0 0 0 0 0 0 0 0 Unknown lsass exe TOP WIN 4THSNG4F1PE 49155 WIN 4 THSNG4F1PE 0 Listening services exe WIN 4 THSNG4F1PE 49157 WIN 4 THSNG4F1PE 0 Listening 8 services exe 0 0 0 0 0 0 0 0 49157 0 0 0 0 0 0 0 0 0 Unknown 8 svchost exe WIN 4 THSNG4F1PE 500 svchost exe VWIN 4THSNG4F1PE 135 WIN 4THSNG4F1PE 0 Listening 8 svchost exe 0 0 0 0 0 0 0 0 49154 0 0 0 0 0 0 0 0 0 Unknown Last update 7 21 10 svchost exe WIN 4THSNG4F1PE 0 Listening 8 svchost exe svchost exe j 0 0 0 0 0 0 0 0 0 Unknown svchost exe 1 500 3 svchost exe WIN 4 TH
261. ts dialog accessible via the View details button in the bottom part of this dialog e Start time date and time when the scan was launched AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG e End time date and time when the scan ended e Tested objects number of objects that were checked during scanning e Infections number of virus infections detected removed e Spyware number of spyware detected removed e Warnings number of detected suspicious objects e Rootkits number of detected rootkits e Scan log information information relating to the scanning course and result typically on its finalization or interruption Control buttons The control buttons for the Scan results overview dialog are e View details press it to switch to the Scan results dialog to view detailed data on the selected scan e Delete result press it to remove the selected item fromthe scan results overview e Back switches back to the default dialog of the AVG scanning interface 11 7 Scan Results Details If in the Scan Results Overview dialog a specific scan is selected you can then click the View details button to switch to the Scan Results dialog providing detailed data on the course and result of the selected scan The dialog is further divided into several tabs Results Overview this tab is displayed at all times and provides statistical data describing the scan
262. ttom section of the dialog under the list Control buttons The control buttons available are e Terminate Connection closes one or more connections selected in the list e Terminate Process closes one or more applications related to connections selected in the list e Back switch back to the default AVG user interface components overview Sometimes it is possible to terminate only applications that are currently in the connected state We strongly suggest not to terminate any connections unless you are absolutely sure that they represent a real threat AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 7 13 3 Autostart AVG ud Internet Security System Tools Ts Update now Vv You are protected All security features are working correctly and are up to date Processes I Network Connections Autostart Browser Extensions LSP Viewer Name Location Sidebar S mctadmin 8 Shell 2 Shell 2 mctadmin vmware User Process 2 C Windows SysWOW64 mshta exe 8 SHELL Aave TRAY ED VMware Tools Sidebar REGISTRY USER S 1 5 20 Softwere M REGISTRY USER S 1 5 20 Softwere M REGISTRY MACHINE SOFTWARE Wo REGISTRY MACHINE SOFTWARE Micr REGISTRY USER S 1 5 19 Softwere M REGISTRY MACHINE SOFTWARE Micr REGISTRY MACHINE SOFTWARE Class INI system ini BOOT SHELL REGISTRY MACH
263. ty conditions Approved e mail senders list Identity Protection Virus Vault i PUP Exceptions Anti Spam Approved e mail senders list JE LinkScanner a Scans Schedules f5 E mail Scanner JE Resident Shield 48 Cache Server 5 Anti Rootkit 45 Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar E B 6 Default AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved HE AVG In the editing interface you can compile a list of senders that you are sure will never send you unwanted messages spam You can also compile a list of full domain names e g avg com that you know do not generate spam messages Once you have such a list of senders and or domain names prepared you can enter them by either of the following methods by direct entry of each e mail address or by importing the whole list of addresses at once The following control buttons are available e Edit press this button to open a dialog where you can manually enter a list of addresses you can also use copy and paste Insert one item sender domain name per line e Export if you decide to export the records for some purpose you can do so by pressing this button All records will be saved to a plain text file e Import if you already have a text file of email addresses domain names prepared you can simply impo
264. u can use the slider to change the scanning process priority The medium level optimizes the scanning process speed and the use of system resources Alternatively you can run the scanning process slower which means the system resources load will be minimized useful when you need to work on the computer but you do not care so much how long the scanning takes or faster with increased system resources requirements e g when the computer is temporarily unattended AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG e Set additional scan reports the link opens a new Scan reports dialog where you can select what types of possible findings should be reported Scan reports Report password protected archives Report password protected documents Report locked files Report files containing macro Report hidden extensions Aa tn min Note By default the scanning configuration is set up for optimum performance Unless you have a valid reason to change the scanning settings it is highly recommended to stick to the predefined configuration Any configuration changes should be performed by experienced users only For further scanning configuration options see the Advanced settings dialog accessible via the File Advanced setting system menu item Control buttons There are two control buttons available on all three tabs of the S
265. ure that increases your computer security even more however it can possibly block legal programs and is therefore switched off by default o Use heuristic analysis on by default scan the content of the page to be displayed using the heuristic_analysis method dynamic emulation of the scanned object s instructions in a virtual computer environment o Enable thorough scanning off by default in specific situations suspicious of your computer being infected you may check this option to activate the most thorough scanning algorithms that will scan even those areas of your computer that can hardly get infected just to be absolutely sure Remember though that this method is rather time consuming o Maximum part size of a file to be scanned if included files are present in the displayed page you can also scan their content even before these are downloaded to your computer However scanning of large files takes quite some time and the web page download might be slowed significantly You can use the slide bar to specify the maximum size of a file that is still to be scanned with Online Shield Even if the downloaded file is bigger than specified and therefore will not be scanned with Online Shield you are still protected in case the file is infected the Resident Shield will detect it immediately o Exclude host IP domain into the text field you can type the exact name of a server host IP address IP address with mask or URL or a d
266. uses HTTP e Add Secured by LinkScanner mark this item to confirm you wish to enter the certification notice on Link Scanner check into all messages containing active hyperlinks that were sent from Facebook and MySpace social networks AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 10 Scans The advanced scan settings is divided into four categories referring to specific scan types as defined by the software vendor e Whole Computer scan standard predefined scan of the entire computer e Shell Extension Scan specific scanning of a selected object directly from the Windows Explorer environment e Scan Specific Files or Folders standard predefined scan of selected areas of your computer e Removable Device Scan specific scanning of removable devices attached to your computer 9 10 1 Scan Whole Computer The Whole Computer scan option allows you to edit parameters of one of the scans predefined by the software vendor Scan of the whole computer Advanced AVG Settings Scan settings Ignore faulty conditions V Automatically heal remove infections Identity Protection Vi Report Potentially Unwanted Programs and Spyware threats Virus Vault Report enhanced set of Potentially Unwanted Programs PUP Exceptions Scan for Tracking Cookies Anti Spam Scan inside archives Online Shield Use Heuristics z LinkScanner Scan system environment 2 49 Scans En
267. usted Dat IDS Disabled md 2 Directly connected to the Internet Use Trusted Data Y IDS Enabled Rename profile amp Computer within domain Use Trusted Datab wf IDS Enabled amp Small home or office network f Use Trusted Datab yw IDS Enabled SN Toggle Trusted m r opot posie Description of the currently selected profile User defined profile is any other profile than the two basic system profiles Allow all and Block all User defined profiles can be generated automatically via the Firewall configuration wizard and then manually by duplicating any existing profile except the system profiles and changing its settings as required This way it is possible to create virtually unlimited number of user defined profiles All other then system profiles can then be edited right in this dialog using the following control buttons e Activate profile this button sets the selected profile as active which means the selected profile configuration will be used by Firewall to control the network traffic e Duplicate profile creates an identical copy of the selected profile later you can edit and rename the copy to create a new profile based on the duplicated original one e Rename profile allows you to define a new name for a selected profile e Delete profile deletes the selected profile from the list e Toggle Trusted Database for the selected profile you can decide to
268. uter exchanges data with other computers on the Internet or local network details gt gt Link Scanner checks the search results displayed in your internet browser details gt gt E mail Scanner checks all incoming and outgoing mail for viruses details gt gt Resident Shield runs in the background and scans files as they are copied opened or saved details gt gt Update Manager controls all AVG updates details gt gt License displays the license number type and expiration date details gt gt Online Shield scans all data being downloaded by a web browser details gt gt Anti Rootkit detects programs and technologies trying to camouflage malware details gt gt System Tools offers a detailed summary of the AVG environment and operating system information details gt gt PC Analyzer provides information about your computer status details gt gt Identity Protection anti malware component focused on preventing identity thieves from stealing your personal digital valuables details gt gt Remote Administration is only displayed within AVG network editions in case you have specified during the installation process you want to have this component installed Single click any component s icon to highlight it within the components overview At the same time the component s basic functionality description appears in the bottom part of the user interface Double click the icon to open the components own in
269. vanced settings and edit the AVG configuration in the newly opened AVG Advanced Settings dialog Control buttons The control buttons available within the Online Shield interface are as follows e Save changes press this button to save and apply any changes made in this dialog e Cancel press this button to return to the default AVG user interface components overview 7 11 3 Online Shield Detection Online Shield scans the content of visited web pages and possible files included in them even before these are displayed in your web browser or downloaded to your computer If a threat is detected you will be warned immediately with the following dialog AVG Online Shield Alert EJ el Threat was blocked File name www eicar org download eicar com Threat name Virus identified EICAR Test More info Y Show details Close Within this warning dialog you will find data on the file that was detected and assigned as infected File name the name of the recognized infection Threat name anda link to the Virus encyclopedia where you can find detailed information on the detected infection if known The dialog provides the following buttons e Show details click the Show details button to open a new pop up window where you can find information on the process running while the infection was detected and the process identification AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All ri
270. virus found in this message Checked by AVG Version x y zz Virus Database xx y z Release Date 12 9 2010 If you decide to use certification of either incoming or outgoing e mail messages further in this dialog you can specify the exact wording of the user part of the certification text E mail certification text and chose what language should be used for the automatically generated system part of the certification Language used for the e mail certification text AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE AVG 9 12 2 Mail Filtering Advanced AVG Settings Appearance Sounds Attachment filter Ignore faulty conditions Remove attachments Identity Protection Remove all executable files Virus Vault Remove all documents PUP Exceptions Anti Spam Online Shield LinkScanner IG Scans ff Schedules B F Bey 7 H A Servers Resident Shield Cache Server Anti Rootkit Update Temporarily disable AVG protection Product Improvement Programme AVG Security Toolbar giin Em EN Et Qiii EM The Attachment filter dialog allows you to set up parameters for e mail messages attachment scanning By default the Remove attachments option is switched off If you decide to activate it all e mail message attachments detected as infectious or potentially dangerous will be removed automatically If you want to defi
271. which conditions the Anti Spam update should should not be launched if the computer is in low power mode or switched off completely Other update settings Check the Run the update again as soon as the Internet connection is available option to make sure than if the internet connection gets corrupted and the Anti Spam update process fails it will be launched again immediately after the internet connection is restored Once the scheduled scan is launched in the time you have specified you will be informed on this fact via a pop up window opened over the AVG system tray icon provided that you have kept the default configuration of the the Advanced Settings Appearance dialog 9 12 E mail Scanner The E mail Scanner dialog is divided into three sections Advanced AVG Settings Appearance Sounds E mail scanning Ignore faulty conditions VW Check incoming e mail Identity Protection Check outgoing e mail 5 Virus Vault Modify subject of virus infected messages PUP Exceptions Anti Spam Online Shield Scanning properties LinkScanner i A aie V Use Heuristics i m V Report Potentially Unwanted Programs and Spyware threats all Schedules Report enhanced set of Potentially Unwanted Programs V Scan inside archives E Certification E Mai Fitering F Enable thorough scanning f5 A Servers E mail attachments reporting VIRUS Resident Shield
272. y On the Schedule settings tab you can first check uncheck the Enable this task item to simply deactivate the scheduled test temporarily and switch it on again as the need arises Next in the text field called Name deactivated for all default schedules there is the name assigned to this very schedule by the program vendor For newly added schedules you can add a new schedule by mouse right click over the Scheduled scan item in the left navigation tree you can specify your own name and in that AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved WE ava case the text field will be open for editing Try to always use brief descriptive and apt names for scans to make it easier to later recognize the scan from others Example It is not appropriate to call the scan by the name of New scan or My scan since these names do not refer to what the scan actually checks On the other hand an example of a good descriptive name would be System areas scan etc Also it is not necessary to specify in the scan s name whether it is the scan of the whole of the computer or just a scan of selected files or folders your own scans will always be a specific version of the scan of selected files or folders In this dialog you can further define the following parameters of the scan Schedule running Here you can specify time intervals for the newly sch
273. you want to allow or block the communication attempt at that moment e l Advanced settings displays further extensive and detailed setting options in the bottom part of the dialog in the Application detail rules section The details will be applied according to the list order so you can Move up or Move down the rules in the list as required to set their precedence After clicking a specific rule in the list the overview of the rule details will be displayed in the bottom part of the dialog Any blue underlined value can be changed upon clicking in the respective settings dialog To delete the highlighted rule simply press Remove To define a new rule use the Add button to open the Change rule detail dialog allowing you to specify all necessary details 10 6 4 System Services Any editing within the System services and protocols dialog is intended for experienced users ONLY The System services and protocols dialog lists Windows standard system services and protocols that might need to communicate over the network L Firewall Setting gt oes f General El Security System services and protocols 2h Areas and Adapters profiles The list displays most of Windows system services System services can be assigned IDS simple rules for network communication only allow or block Zj Logs Profiles List of system services and protocols 2 2 Directly connected to the Inter Defined networks Log rule actione System s
274. your browser just like via the AVG logo gt Delete history option 8 1 8 E mail Notifier The E mail Notifier button allows you to activate the option of being informed about newly arrived e mail messages directly in the AVG Security Toolbar interface The button opens the following editing dialog where you can define parameters of your e mail account and the e mail display rules Please follow the instructions in the dialog AVG Internet Security 2011 2010 Copyright AVG Technologies CZ s r o All rights reserved v 8 1 9 Just enter your e mail account details and get easy access to all of your e mails Account type Gmail POP3 E mail address Password V Auto Login will not ask for password when logging to my account Test account Reset Settings Check for new e mails every 10 minutes 7 Allow new e mail alerts AVG E mail Notifier Settings Other Yahoo Mail Play a sound when new e mails arrive Close notification window after 5 seconds Account type Specify the protocol type your e mail account uses You can select among the following alternatives Gmail POP3 or select the server name from the drop down menu within the Other item at the moment you can use this option if your account is on Yahoo Mail or Hotmail If you are not sure what e mail server type your account uses try to find the information from your e mail provi

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