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TrustPass TM User Manual

1. Features Add Your Company Profile pr a sy Post Trade Leads Please go to the next page 3 Contact us rose alibaba inc com J Alibaba com Global Busivess To Business Marker hie enw Goad oon Chapter 2 Using TrustPass Features 2 1 Manage all your activities at My Alibaba penere My Alibaba is the centralized location from which to manage all of gss 7T 555 o S meme EE your business activities on Alibaba You can find a link to My Alibaba o ae at the top right of every Alibaba page or go to the URL http www alibaba com myalibaba directly i Become A Spotlight TrustPass Member A Spotlight TrustPass Member is high lighted at the homepage of the TrustPass Community http www alibaba com bin servlet page static trustpass index where other members would get easier access to your TrustPass Profile as well as the trade information you posted at our website Read More 2 2 Product showroom http www alibaba com bin sample cat 0 html 2 2 1 What is a Product Showroom 2 2 1 1 A Product Showroom is a storefront of all your product photos at Alibaba It is an exclusive feature for TrustPass members Unlike free members who can only display their products separately you can display 15 of your 100 products in the Showroom together thus a great feature to distinguish yourself When a buyer searches Alibaba Product Catalog the postings from TrustPass members will be listed
2. TrustPass User s Manual Revision 2 0 Please read this document carefully before starting your exciting online business experience You can print this document and save it for future use Recommended Copyright Alibaba com 2002 All rights reserved No part of this manual may be reprinted or translated without the written consent from Alibaba com TrustPass is a trademark of Alibaba cooperation Information in this document is furnished by Alibaba cooperation and has been reviewed for accuracy prior to being published online Alibaba assumes whatsoever and disclaims any express or implied warranty relating to sale and or use of Alibaba online products services Alibaba retains the right to make changes to products descriptions and or specifications with or without notice Alibaba com Global Business To Business e Market iio Awad OD a oor Table of Contents Chapter 1 Berre VOU DEGIN zrs sarigini E E E 2 1 1 Whalls MUSIPaSS monn 2 1 2 Authentication amp Verification A amp V cccsscesccseeeeensenseensenseeseensenseeneeas 2 1 3 A Suggested Working FIOW cccccsssessesseseseesceneeeeeseesenseesenseesensessennees 3 Chapter 2 Using TrustPass Features sassnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnnm ne 4 2 1 Manage all your activities at My Alibaba cccccsseessseeseseeeeseeeeneeeenees 4 2 2 Product showroom http www alibaba com bin sample cat 0 html 4 2 2 1 What
3. al entity and the member is a representative of the company A amp V is a prerequisite to become a member with TrustPass Certificate amp Award Third party certificates and awards of your company and product to be displayed in your Trust Profile For instance you can upload your ISO9002 certificate to demonstrate your company s competitiveness Company Profile A company profile is a web page of basic information about your company potential partners and customers It will be listed in the Alibaba Company List Domain Name A unique alpha numeric designation to facilitate reference to the sets of numbers that actually locate a particular computer connected to the global information network any name representing any record that exists within the Domain Name System DNS Newsletter A free email that provides its subscribers with industry focused Alibaba updates Alibaba Newsletter has 3 newsletter services New Product Alert for buyers E catalog for buyers and Trade Alert see Trade Alert Priority Listing The privilege to be listed on top of other members postings Currently Alibaba China Suppliers Korea Suppliers and TrustPass members can enjoy it exclusively It will help you gain extra exposure to potential business partners in the Alibaba community Product Catalog The pool of all products photos and information posted by Alibaba members Product Showroom A storefront of all your product photos at Alibaba It
4. ba companies and members to get to know your business Add contact info from various contact references to allow potential new business partners to contact them for more details concerning your business relations Where can other members read my Trust Profile Your Trust Profile is at a unique domain name hitp yourid trustpass alibaba com and other members can also access your company profile and product showroom from here How can I become a TrustPass Spotlight Member If you have already used all features of our TrustPass service or in other words if you have tried the services fully and actively we would be very pleased to offer you an opportunity to spotlight your company and products on the homepage of the TrustPass community In this way we believe it is useful for you to gain more business opportunities as the Spotlight section attracts thousands of visitors everyday Who can contact if have further questions Please email to rose alibaba inc com and we will reply to you as soon as possible Please go to the next page 10 Contact us rose alibaba inc com J Alibaba com Global Business To Business Market hie enw Goad oon Chapter 5 Appendix l Glossary A amp V See Authentication and Verification Authentication and Verification Authentication and Verification A amp V is a service provided by Alibaba in partnership with third party credit companies to verify whether the member s company is a leg
5. f you want to repost edit update or delete your previously posted trade leads please go to My Alibaba and select the corresponding functions 3 Contact us rose alibaba inc com JE Alibaba com ahai Daans Th Bisireset AGN PE A AA GED cNi 2 5 Trust Profile http your D trustpass alibaba com 2 5 1 Whatis a Trust Profile A TrustPass Profile is your authenticated and verified information basic company and member info including company name business address name department and position job title after authenticated and verified It includes Summary Certificates and Awards Posting History Trust References and Feedback Forum tres The reference number 2 6 Upload Certificate and Awards To add your certificates or awards 1 Prepare photocopies oof your certificates and awards with a short description on the back of every page 2 Go to My Alibaba and click on the Display My Certificates and Awards link under the TrustPass title 3 Finish the form and submit online and you will receive a reference number 4 Make a note of the reference number as shown in the image to the right and write it on the back of your certificate photocopy too This reference number will help our service team to correctly identify you 5 Send your photocopies via mail to Alibaba s Service Team We will add them to your certificates and awards profile as soon as possib
6. ight format and size 2 3 Your Company Homepage http www alibaba com bin company cat 0 html 2 3 1 Build company homepage and enjoy priority listing An Alibaba TrustPass member can have a homepage of detailed company profile that provides more exposure on the net They are normally listed in a chronological order However premium members including China Suppliers Korean Suppliers and TrustPass members enjoy the exclusive Priority Listing advantage which means their postings can be listed on top of that of free trial members To add your company to our company directory Company List please select the corresponding function in My Alibaba 2 3 2 Update company homepage lf you want to edit or update your previously posted company profile please go to My Alibaba and select the corresponding functions 2 4 Trade leads http www alibaba com bin offer cat 0 html 2 4 1 Post trade leads with priority listing Trade Leads are business offers posted by Alibaba members who seek trade and business opportunities online When a buyer searches in Trade Leads he will also first see the postings from TrustPass members first Also the trade leads are displayed together with the TrustPass Logo giving them even more visibility To post your trade leads simply click Post Trade Leads from the navigation bar on the homepage or select the corresponding functions in My Alibaba 2 4 2 Repost edit delete and update trade leads l
7. is a Pr duct SHOWIOOM iiicesiiaenscdunnsanzoenenapenasslcsmndaedanntasamemenanedsanneenndseadeodens 4 2 2 2 Create your product SHOWIOOM ccccseececceeeeeeaeeeecaeeeeeseueeesaueceesaeeessaeeeesaaeees 4 2 2 3 Edit delete and update your Products cscccccssececceeecceeseecseneeeseeeesseeeeees 4 2 3 Your Company Homepage http www alibaba com bin company Ccat O NtMl ccccceeeeeeeeeeeeeeeeeenseeeeeeeeeees 5 2 3 1 Build company homepage and enjoy priority liSting ccccesseeeeeseeeeeseeeeeees 5 2 3 2 Update company homepage sssusa enka 5 If you want to edit or update your previously posted company profile please go to My Alibaba and select the corresponding functions cccceseeeeeeeeeeeeeeeeeeeeeeeeseeeeeseeeeeesaeeeens 5 2 4 Trade leads http www alibaba com bin offer cat 0 html 2000200022 5 2 4 1 Post trade leads with priority liSting ccccccssseecseseeeeceeseeseeseeseeesesseeeeeseeeeess 5 2 4 2 Edit delete and update trade leads ccccccccseccccesceceeeeeeeeeeseeseseueesseeesseeeees 5 2 5 Trust Profile http yourlD trustpass alibaba cOm cccssesessseeeeeeeeees 6 2 5 1 WV ea a IS Ct OT srna e o EE 6 2 6 Upload Certificate and AWards ccccsssccesseccesseeeeneesenseeseeneesenseesensesees 6 2 7 Trust References ccecceeeeeecenecneeeneensenseenscnseenscnsenseonscnesensonsenssonsenseoneoaes 6 2 8 Feedback FOUI esrin ccecec
8. is an exclusive feature for TrustPass members Renewal A TrustPass subscription is 1 year You have to re subscribe before your TrustPass is expired Spotlight Member Featured TrustPass members being listed in the TrustPass community homepage Trade Alert Alibaba Newsletter that sends newly posted trade leads directly to your email account every day Tread Leads Offers to buy sell or cooperate and other related information posted by Alibaba members Trust Profile Your basic company and member info including company name business address name department and position job title will be authenticated and verified once you have completed your TrustPass registration and payment process Your Trust Profile is a web page that displays your authenticated and verified information Trust References This section of your TrustPass Profile displays comments and references from up to 10 satisfied business partners who can vouch your quality and professionalism TrustPass TrustPass is an interactive trust profile that allows businesspeople to build trust online Your TrustPass profile contains third party Authentication and Verification Your TrustPass also allows you to display your credibility by allowing you to post customer references certificates and awards 11 Contact us rose alibaba inc com Alibaba com i Hoby Buvrsnress To business Markei Sip ews DD Oot End of TrustPass User s Manual 12 Contact us rose alibaba i
9. le S 2 7 Trust References Add references from business partners and associates here together Eron e with their comments and contact information Potential partners m oo consider references to be an important part in defining a company s T credibility aise See el Click on Manage My References on the My Alibaba page and select the Add A New Reference button Fill out the form with reference info and submit You can update or delete the reference anytime in the future 2 8 Feedback Forum Pol 3 Alibaba com B Global Business To Business Markeli Aiea aa NT Member with TrustPass can view and post feedback about other TrustPass members To insure credibility and accountability the ID of the member posting feedback is openly displayed If you want to add your remark to another TrustPass member simply open his her trust profile and click add remark 2 9 Subscribing to Alibaba newsletters 2 9 1 Alibaba Trade Alerts Trade Alert is a newsletter service that sends the newest industry focused trade leads daily to your email box As a member with TrustPass you can filter Trade Leads by offer type Click Trade Leads on the navigation bar and then click Trade Alert to subscribe 2 9 2 New Product Alert amp E catalog Akin to Trade Alert New Product Alert sends the newest products information to your e mailbox It is a free service for buyers 2 10 Renewal In order to
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11. on top of those from free members 2 2 2 Create your product showroom 2 2 2 1 Step 1 Go to the My Alibaba and click on the My Products Home 2 2 2 2 Step 2 Click on Post My Products to add your product info and photos 2 2 2 3 Step 3 Fill in your product info and submit It is recommended that you provide information as detailed as possible to save buyers time 2 2 2 4 After your application you can instantly upload 50 products and display 5 of them online separately After you pass the A amp V process and become a full fledged TrustPass member the storage space will be expended to up to 100 product photos and display up to 15 in your Product Showroom 2 2 3 Edit delete and update your products To edit or update your previously posted company profile please go to My Alibaba and select the 4 Contact us rose alibaba inc com 3 Alibaba com Global Business To Business eMarket hie enw Goad eM corresponding functions Digital Photo Processing Tips You need to use a scanner to scan your photos into your computer before uploading it to your Product Showroom or use a digital camera to photograph your products and save them onto your computer The Alibaba Product Showroom only allows you to upload gif or jpg format images to be no larger than 200x200 pixels and the file size should not exceed 100KB You can use image processing software such as Photoshop ACDSee to adjust your images to the r
12. provide the accurate and updated information of your company to your business partners TrustPass needs to be renewed each year You will be notified via email prior to the date of your renewal Please go to the next page 7 Contact us rose alibaba inc com J Alibaba com Global Business To Business e Markel hie ew Goad oon Chapter 3 Other Alibaba Features 3 1 Communicate with other Alibaba members through My Trade Activity 3 1 1 3 1 1 Send RFQ Order and Reply Offers To find the inquiries and feedbacks from other members please select the My Trade Activity link from the homepage navigation bar All the cases you handle as a seller are listed in the As Seller folder In the As Seller folder you can send a Quote to a buyer follow up on purchase orders and manage all documents you handle as a seller a Quote is a seller s statement of a product s price with corresponding terms of delivery payment and specifications etc All the cases you handle as a buyer are listed in the As Buyer folder You can send a RFQ Request for Quote to initiate a negotiation process or issue Purchase Orders here A RFQ Request for Quote is a document by which a buyer requests product and service price quotes from a seller o Purchase Order Order is a document that a buyer sends to a seller to request some commodity to be supplied 3 2 Online Banner Advertisement At our site Banner Ads are a highly effective way to
13. ss Member immediately You are recommended to build your company profile and product showroom during this period What is my Trust Profile Your Trust Profile is a storefront to show your trust profile including your Authentication amp Verification results your Certificates and Awards Need to be uploaded later Posting History Trust References and other members comments on you Feedback Forum have many certificates and awards which can show my trust and the strength of my company How can show them to my potential customers You can upload your awards and certificates to your Trust Profile a In My Alibaba click Display My Certificates And Awards b Download and fill in a certificate description form c Type the certificate number on the back of each certificate copy together with your member ID and your company name and mail it along with a downloaded certificate description form to Alibaba d Alibaba s Customer Service team will add your info to your TrustPass section within one working day upon receiving the forwarded certificates Can add Trust Reference into Trust Profile The References section provides a space for a Member with TrustPass to showcase evaluations and 9 Contact us rose alibaba inc com 3 Alibaba com B Global Business To Business Market i Teja ands Sip ba ceri comments from various business partners and associates Add up to 10 references to allow other Aliba
14. t amp Awards Showroom Feedback Forum Trust Profile lt gt Summafy rn tn eee Your Trust Profle Page after Authentication amp Venhcation Each TrustPass profile displays third party reference information from trusted credit service companies customers and other Alibaba members TrustPass also allows companies to post customer references certificates and awards to demonstrate their credibility to other members 1 2 Authentication amp Verification A amp V Once you have applied for a TrustPass subscription your application will be validated by one of Alibaba s associated A amp V credit agencies Dun amp Bradstreet D amp B Asian Company Profiles ACP and Huaxia Credit Huaxia They will certify that your company is a legal entity and that you are a representative of your company A normal A amp V process will need 3 to 15 days 2 Contact us rose alibaba inc com j Alibaba com eby Bys resa To 6usiness e Warket Aife Awww ae oo 1 3 A Suggested Working Flow Since the Authentication amp Verification Process will need several days to complete it is recommended that you first add your product photos If you do not know how to make digital photos please contact your local computer hardware and or software provider and list your company in our Company Directory Company List After passing the A amp V you can post Trade Leads with TrustPass logo and fully use the TrustPass
15. t es cnencdenceencecnctcnctencteectueciees ee enecece senstee 6 2 9 Subscribing to Alibaba newsletters ccccccsssseessseeeeeneeeeeseeseeneeeeeneeeennees 7 2 9 1 ADA Da ade ANE S E A A 7 2 9 2 New Product Alert amp E catalog ccccccseecccceseeeeaeeeeeseeeeeseeeeesseeeeesaeeeseeeeessaes 7 210 RONEN Aiea a 7 Chapter 3 Other Alibaba Features nsannnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnn 8 3 1 Communicate with other Alibaba members through My Trade a eA IY A E A A E E A 8 3 1 1 3 1 1 Send RFQ Order and Reply OfferS ccccccssssseeeeeeeeeeeeeeeeeseeeaeeeeeeeeas 8 3 2 Online Banner Advertisement ccccccccsssseseseeeeeeeseeceeessneeeeeseeeeeeeees 8 Chapter 4 Frequently Asked Questions ccccssseeecessseeeeesseeseeeseeeseenseessenseeeees 9 Chapter 5 Appendix l Glossary cccscsceesseeeeneeeeenseseeneeseeneeseneenenseesenseeseneens 11 1 Contact us rose alibaba inc com i Alibaba com Heby Bursiress To business Parke Pip A baba cov Chapter 1 Before you begin 1 1 What is TrustPass Thank you for choosing TrustPass TrustPass is an interactive trust profile for businesspeople to build trust online TrustPass is designed to help businesspeople win trust know their partners display their credibility and enjoy other advanced Alibaba features online Trust l References asang Company dr ee Profile Certificates Produc
16. target potential customers and promote new products to a larger audience They are of different types sizes formats locations and prices to boot at our site You may check the details at http www alibaba com onlinesales center banners html Please go to the next page 8 Contact us rose alibaba inc com J Alibaba com Global Business To Business Market hie enw Goad oon Chapter 4 Frequently Asked Questions What is Authentication and verification A amp V In brief A amp V is a service provided by Alibaba in partnership with third party credit companies to verify whether the member s company is a legal entity and the member is a representative of the company A amp V is a prerequisite to become a member with TrustPass Your basic company and member info including company name business address name department and position job title will be authenticated and verified once you have completed your TrustPass registration and payment process Authenticated and verified information will be displayed in your TrustPass section How long does A amp V process normally take The process of A amp V will take about 3 15 working days The duration may vary according to different areas What can I do while my A amp V information is being verified When your A amp V is under its way you can browse post and communicate with other members on Alibaba as a free member After the A amp V is done you will be upgraded to a TrustPa

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