MEMS 3000 User Guide
Contents
1. The RF section ofthe Schedule tab a schedule pictured above allows the offender to leave from 8 AM to 5 PM Monday through friday for work and Tuesdays Thursdays and Sundays for Alcoholics Anonymous meetings a From and To entries must be in 4 digit 24 hour format e g 08 00 a The checkboxes next to the schedules indicate that the offender must be out during the specified time Leaving the boxes unchecked indicates that the offender may be out not required a Remember to save all schedule changes and send a download command to the receiver once the schedule is completed Note The RF schedule is unique for each calendar day Creating a schedule for one day of the week does not automatically cause the schedule to recur e g creating a schedule for a specific Monday does not adjust the schedule for all Mondays Chapter3 Software Offender RF Schedule Controls at a Glance Jump to Beginning Delete Schedule Jumps to the frst week of the offenders 2 Erase all entries on the offenders schedule hele M including those for previous weeks Previous Week 6 2 Move Entry Up Goes backone week Shits the curenty selected From and To oH v entry tothe row above m eee Goes forward one Shifts the currently selected From and To week a ant to the row below Fill Schedule with Current Schedule Jumps to the nal week the offenders zl bemm ie program the offenders weeks useful for recuming appointments eg2. Chapter MEMS3000 VB WAR Hardware Attaching the Transmitter 1 Placeastrap holder over the short strap pin side of the Transmitter 2 Attach the female Clip to the underside of the Transmitter s short strap to lie against the Offenders skin Wrap the Transmitter around the narrowest point of the offender s ankle Lay the long strap over the other strap ensuring that the pins are protruding through both straps 5 Push the other side male of the locking clip into place securing the strap into position around the offenders ankle 6 Slide the strap holder over the end of the long strap to hold it in place Tip Fitting the Transmitter 7 Finally clamp the two clips together using the Strap Locking Tool The clips will click together indicating that the clips are fastened properly 8 Ifyou haven t done so already use the software or contact the monitoring center to download enrollment information to the device and take the offender s reference picture Also ask the monitoring center to confirm that the transmitter was successfully calibrated before moving on Chapter MEMS3000 VBWR Hardware 7 Performing an RF Range Test VBR oniv A range test is used to ensure that the MEMS3000 Receiver range setting is sufficient to receive signals from the transmitter throughout the offender s confinement area Note The Range setting for the receiver can be adjusted by the monitoring center in the E3 software
3. location install the receiver then call the SecureAlert monitoring center and request that they send a download command to the receiver 3 The offender s phone will ring when the software communicates to the receiver and the receiver will automatically answer after 6 rings landline only 4 Torefresh what is being displayed in the software click the Get Data button pe amp mn 30 Chapters Software Configuring Offender Schedules The Schedules tab in the E3 software is used to establish when breath alcohol tests will be administered and any exceptions to offenders home confinement for RF devices Swine cao UT eic ra aid E ea maiaze MDni AA uet V ciem a PI rot Ee spese t veseecee tiweseecem JE asmenacma E E ua p EE fon le o olim le elton Ta timm te elmon Te dlam L 4 The Schedule tab The top half is the RF schedule the bottom half is the breath alcohol test schedule Enter the Offender s RF Schedule E3 RF and MEMS3000 VBR Only The default RF schedule is an always on confinement zone which means that the offender s transmitter must be within range of the recevier all day every day Exceptions to the schedule can be entered in the From and To fields for each day of the week for the duration of the offender s program indicated on the Details tab MIET ps Te
4. 1 Usethetable below to determine an appropriate initial range setting for the MEMS3000 Receiver e g medium Select a setting that is big enough to include the offender s home but not big enough for them to leave Short 15 45ft Medium 45 80ft Tong 80 145ft Maximum 145 260ft Call the monitoring center and request that the range settings for the receiver be adjusted per your estimation and request that they send a command to the device to begin a range test 3 The receiver will beep 3 times to indicate thath the range test has been initiated Note Ifthe MEMS3000 receiver is connected to a landline the phone will ring 2 3 times before the reciever picks up the call and initiates the test 4 Throughout the test the receiver will every 20 seconds when it receives a signal from the transmitter 5 Escort the offender throughout the location pausing occaisionally to confirm that the receiver is receiving signal from the transmitter Pay special attention to a Places where the offender may be located for long periods of time e g living room bedroom bathroom a Remote locations where the offender is permitted e g garage cellar back yard a Extreme comers of the location A Behind large metal objects In these locations pause long enough for the transmitter to beep 4 times two minutes to ensure that there is sufficient signal strength for the transmiter to consistenly communicate with the re
5. The system has indicated that the receiver did not perform its pre defined status callin sanity call procedure Alcohol Sensor The alcohol sensor has failed during the test Because the picture mechanism works request time out Failure according to the alcohol sensor this could mean that no picture was taken or this could be due to sensor warm up period f detected unit will prompt for another test immedi ately Alcohol Test The alcohol test has been activated activated Alcohol Test The Breath Alcohol test has been cancelled Cancelled Alcohol Test The alcohol test was suspended Suspended BAT falled The breath alcohol test request has been defined as failed This is activated when the number of test request attempts has exceeded the defined time out parameter Chapter 1 MEMS3000 VBWWBR Hardware 9 Message Description BAT Succeeded The breath alcohol test has succeeded alcohol level did not exceed allowed limit Case closed The receiver case has been closed after it was initially opened CaseTilt The receiver is not positioned on its original flat parallel surface This could suggest that the receiver has been moved This is a cause for concern and may require attention Download All events have been successfully downloaded from the receiver Successful Init Enrolment The enrolment request falled failed init Enrolment The enrolmen
6. work Jump to specific week i us Opens a dialog box which allows uer to Schedule Change Reason Jump to a specife week by entering a week Allows users to enter a reason for the schedule mumber or date change lea Add aRow Deleted the selected row from the schedule Adds a row to the the schedule Enter the Offender s Breath Alcohol Test Schedule MEMS3000 Only The breath alcohol test section of the Schedule tab allows users to enter how many tests will be administered to an offender per day and how they will be distributed throughout the day This portion of the Schedule tab is different than the RF section in that it is a recurring weekly schedule and is not tied to specific dates r m The MEMS3000 section ofthe Schedule tab A Enter From and To times to designate when tests will be administered a The third column 8 indicates how many tests will be administered during the specified interval with a maximum of 9 4 Tests are randomized within each time interval a Itisa good practice to create several small intervals spaced evenly throughout the day rather than one long interval This facilitates even coverage throughout the day Note In the event that an offender falls a breath alcohol test the software will automatically send additional tests every 10 minutes in order to measure the rate that the alcohol burns off This is to prevent reduce false positives eg mou
7. receiver to incoming outgoing calls has failed or failure has been disconnected Event buffer full The receiver s event memory buffer is full The receiver is unable to store any more event information and requires immediate attention Send a download command to the receiver GSM connection The receiver has indicated that itis unable to connect to the cellular network failed applicable to cellular receivers only This could be a cause for concern and may require attention GSM connection The recelver has indicated that itis now able to connect to the cellular network restored applicable to cellular receivers only after initially being unable to perform a connection This could be a cause for concern and may require attention Receiver Low battery The receiver s internal backup battery is low on power This is a cause for concern and requires immediate attention Left during The monitored individual has left the curfew location during a curfew schedule curfew Verify Schedule is correct Returned after The monitored individual has returned the curfew location after being defined as absence absent Did not return The monitored individual has not returned in time for the defined curfew frame Receiver Miss Call The monitored individual recelver did not check in with the server as schedule this isa cause for concern as there is currently not communication with the equipment Power failure The power cable that connects the recei
8. s case has been opened This is a violation and requires attention Case is still open The receiver s case is still open This Is cause for concern and requires immediate attention Power too high The receiver has indicated that the electrical current that is being received from the external power supply is too high This is a cause for concern and requires attention BAT Request The BAT request has failed Failed Buffer Full The MEMS 3000 Homestation memory is full Cannot store any additional pictures Send a download command to the receiver Low battery The receiver internal backup battery is low on power This s a cause for concern and requires immediate attention Phone line The phone line that connects the receiver to incoming outgoing calls has failed or has failure been disconnected This is a violation and should be reported Phone line The phone line that connects the receiver to incoming outgoing calls has been recon restored nected after having been defined as failed or disconnected Power failure The power cable that connects the receiver to the external power supply has failed or has been disconnected Power restored The power cable that connects the receiver to the external power supply has been replaced or reconnected after having been defined as failed or disconnected End of Service The receiver has been deactivated and servce has halted Receiver Missed Call
9. software or contact the monitoring center to download enrollment information and schedule to the device See the Software for more information 20 Chapter2 ES RF Presence Monitoring Performing an RF Range Test VBR oniv Arange test is used to ensure that the receiver s range setting is sufficient to receive signals from the transmitter throughout the offender s confinement area Note The Range setting for the receiver can be adjusted by the monitoring center in the E3 software Use the table below to determine an appropriate initial range setting for the Receiver e g medium Select a setting that is big enough to include the offender s home but not big enough for them to leave Range Setting Radius Short 15 45 45 808 Long 80 145ft Maximum 145 2608 Call the monitoring center and request that the range settings for the receiver be adjusted per your estimation and request that they send a command to the device to begin a range test The receiver will beep 3 times to indicate thath the range test has been initiated Note Ifthe receiver is connected to a landline the phone will ring 2 3 times before the reciever picks up the call and initiates the test Throughout the test the receiver will beep every 20 seconds when it receives a signal from the transmitter Escort the offender throughout the location pausing occaisionally to confirm that the receiver is receiving signal from the t
10. SECUREALERT ElmoTech User Guide MEMS3000 amp E3 Presence Monitoring Table of Contents MEMS3000 VB VBR Hardware MEMS3000 VB VBR Overview MEMS3000 at a Glance Installing and Operating a MEMS3000 VB Receiver RFTransmitter RFTransmitter Installation Components at a Glance Installing the RF Transmitter VBR only Performing an RF Range Test VBR only MEMS3000 VB Alarms 5 000 VBR Transmitter Alarms Deactivating and Removing Equipment End of Service MEMS3000 VB VBR Offender Guidelines E3 RF Presence Monitoring Hardware E3 Radio Frequency RF Overview Installing and Operating an RF Receiver Transmitter RF Transmitter Installation Components at a Glance Installing the RF Transmitter Performing an RF Range Test VBR only RF Recelver Transmitter Common Events Deactivating and Removing Equipment End of Service E3 RF Offender Guidelines ElmoTech E3 Software Logging in Enrolling a New Offender Downloading Information to the Receiver Configuring Offender Schedules Capturing Enrollment Reference Picture MEMS3000 Only Deactivating Equipment End of Service Exiting the Software 15 16 18 19 21 22 24 25 27 29 30 31 33 35 35 Contact Us SecureAlert Corporate 868 451 6141 M F 8am 5pm MST Monitoring Center 800 466 1377 24 7 Officer ID When contacting the SecureAlert Monitoring Center concerning a MEMS3000 device please request to speak with an Alcohol Monitoring Special
11. ceiver Note If possible have another person stand by the receiver to listen for the beeps that indicate that signals from the transmitter are reaching the receiver 6 Ifyou do not hear a beep after waiting for one minute in a test location the transmitters signals are not reaching the receiver in that location Call the monitoring center and request an increase in the receiver s range and to begin another range test once the range is updated If the receiver is already at the maximum range setting try to find a new place for the receiver that is more central to the offender s location 7 Once the range test Is completed call the monitoring center and ask them to end the range test Note The range test automatically terminates after 15 minutes If the test isn t completed when the test expires contact the monitoring center to request another range test B Chapter MEMS3000 VB VAR Hardware MEMS3000 VB Alarms The MEMS3000 Receiver initiates a routine sanity call to the monitoring center in order to report the status of the equipment and upload all stored events Le events that did not require immediate attention The table below details some of the most common event messages that display in the software Message Description BAT Failed The Breath Alcohol test has failed exceeded allowed alcohol limit BAT Failed The Breath Alcohol test has failed exceeded number of allowed retries Last Retry Case opened The receiver
12. cient clothing while taking a breath alcohol test ereere MEMS3000 VBR Guideliness Offenders should never a Exit the confinement area without obtaining permission 4 Attempt to open the Transmitter strap Cut or break the Transmitter strap or clip MEMS3000 VB VBR Landline Guideines The telephone line must not have any of the following services a Answering Machine 4 Fax Machine a Fax Internet Modem a ADSL Internet a Call Forwarding a Call Waiting Inbound Calls a When offenders receive a call the phone rings up to six times before the MEMS3000 Receiver automatically answers and disconnects the call a While using the phone the receiver may emit short audio tones indicating that the MEMS3000 Receiver needs to call the monitoring center computer When this occurs offenders should hang up as soon as Possible to enable the 3000 Receiver to make its call Failure to give up the line could result in a Violation Outbound Calls a If offenders try to perform an outbound call and hears sharp modem fax sounds they should imme diately hang up the phone This indicates that the MEMS3000 Receiver needs to call the monitoring center computer Failure to give up the line will result in a violation Chapter MEMS3000 VB VBR Hardware 13 14 Chapter MEMS3000 VB VAR Hardware E3 RF Presence Monitoring 2 Hardware E3 Radio Frequencv RF Overview The RF Presence Monitoring system consists of the RF Transmitter worn o
13. d take the offender s reference picture See the Software chapter for more information It is important that the enrollment picture is captured in the presence of the supervising officer to ensure that the correct person is taking the breath alcohol tests Note f the telephone LED is flashing the device is communicating with the server Wait until the LED stops flashing to download enrollment information Tip Landline De Chapter 1 MEMS3000VBWVBR Hardware 3 Performing a Breath Alcohol Test Breath alcohol tests can be scheduled in the E3 software or administered manually by pressing the Press Start button on the front of the receiver 1 When the device receives the command to administer a test it produces an audio siren 2 Press Start 3 The device beeps and the Blow and Face the Mirror LEDs illuminate on the front panel Blow into the breath alcohol test straw 5 During the test the camera flash will trigger and picture will be taken for video ID 6 The device will beep when the test is completed and the Test Completed LED will illuminate on the front panel The picture and results will then appear in the software where they can be evaluated and compared with or saved as a reference picture MEMS3000 Receiver Front Panel Note Pictures should clearly display the offenders face without obstruction Offenders should refrain from wearing appearance altering clothing while taking breath alcohol tests e sungla
14. d telephone jack ifthe receiver is a landline device a Avoid placing the receiver near Television sets microwaves computers and other electrical equipment Heat sources e radiators air ducts direct sunlight Mirrors and other reflective materials Tip Avoid Backlighting Exposure Problems Installing the MEMS 3000 Receiver Once the receiver has been positioned in an appropriate location 1 Insert the power cord into the back of the receiver 2 Plug the power cord into a power outlet in the wall 3 The receiver will play audio tones while it initializes and beep once it has finished 4 If the receiver is a landline device plug one end of a telephone cord into the wall and the other into the Line jack on the back of the device see next page 5 Ifa telephone is already plugged in to the wall unplug it and plug it into the Phone jack on the back of the device see next page 2 Chapter MEMS3000 BER Hardware Power Outlet Telephone Telephone Jack optional TED Indicators AF Telephone Phone Line o MEMS3000 Landline Receiver 6 Check the LED indicators on the back of the receiver to ensure that the Power and Telephone LEDs are illuminated Note For cellular devices the Telephone LED indicates whether the device has successfully connected to a cellular network 7 Once both LEDs are illuminated use the software or contact the monitoring center to download enrollment information to the device an
15. e Test Completed LED illuminates on the front panel Current Status Tab The Current Status tab makes it easy to quickly assess the status of the recelver and see all recent event messages pertaining to the offender s device including breath alcohol test results For descriptions of the most common event messages see the hardware sections of this guide The Current Status tab displays event messages pertaining to the device Chapter Software 33 Saving the Enrollment Picture On the Current Status tab double click the event message Enrollment Sucessfull to open the event 1 Note The Status column indicates whether an event has been Handled by the SecureAlert Monitoring center In this example the event is New because it hasn t been opened yet 2 The Event Picture displays on the left E FETTE a emer re mensen e sd 3 Save the picture as the offender enrollment picture by clicking Save as New Note Even though this is an enrollment picture request a breath alcohol test Is conducted and results are displayed on the right side of the screen Tip Breath Alcohol Test Pictures All Pictures should clearly display the offenders face without obstruction Offenders should refrain from wearing appearance altering clothing whil
16. e taking breath alcohol tests e g sunglasses hats Offenders may not touch or obstruct view of the straw while the testis being administered 34 Chapters Software Deactivating Equipment End of Service Before equipment is removed from the offender s location the receiver should receive an End of Service EOS command from the E3 Software This will happen automatically on the offender s program end date as recorded on the Details tab see Enrolling a New Offender section of this guide A manual EOS can also be sent from the software 1 Select the correct offender on the List tab 2 Click the EOS button 3 Adialog box appears which allows you to select the Status of the receiver and include additional details CREAR 4 Select Successful if the offender has completed his her program successfully Select Unsuccessful if the service is being terminated for an equipment failure or fit is being terminated early due to offender Violations The selection made in the status section changes the options available from the reason drop down 5 The Remark section is optional 6 Click OK to send the EOS command to the receiver 7 Click Get Data at the bottom of the screen to refresh the Current Status tab and ensure that the EOS was communicated successfully Exiting the Software Itis important that you properly exit the software by clicking the Exit button in the software rather t
17. ed by the following issues 4 The offender tried to cut open or otherwise tamper with the transmitter a The transmitter straps are defective Check the transmitter for any signs of tampering such as Cracks on the clip 4 Broken pins a Tearing in the straps 4 Cracks on the transmitter body If itis determined that the straps are defective they can be replaced using the snake eye screwdriver included in your tool kit Chapter 23 RF Presence Monitoring 23 Deactivating and Removing Equipment End of Service Before any equipment is removed from the offender s location the receiver should receive an End of Service EOS command This will happen automatically on the offender s program end date as recorded on the Details tab see the softare chapter A manual EOS can also be sent by the monitoring center from the E3 software The device must recive the End of Service command before it can be reassigned to a new offender Disconnecting an E3 Receiver 1 Callthe monitoring center to confirm that the device has received the End of Service command 2 Unplug the power cord from the wall and the back of the receiver 3 Unplug the telephone cord from the back of the receiver landline only 4 Pack the device and cables into the carrying case Removing the Transmitter 1 Insert a the tip of a flathead screwdriver into the grooves of the clip and gently pry the clip open Take care not to damage or cut the strap 2 Collec
18. em automatically launches the ElmoTech E3 software login screen 3 lmoTech Enter your usemame and password to login Enrolling a New Offender 1 Click the List drop down button ro orm re 2 Clickadd 3 Complete all required fields see the table below Fields Description Offender Identification Number Enter a number used to identify the offender e g the offender s case number Must be unique to each offender First Last Name Enter the offenders name Officer Select the supervision officer from the drop down menu Address Fields Enter the offenders address Note that you must select the State before you can select the correct city Phone Number If the device uses a landline the home number is the number used to communicate with the device and must be entered before selecting the Program Type Ifthe device is celluar select the Program Type first Then enter the correct contact phone number for the offender Program Start Defaults to a 4 month period that begins with today s date The device automatically Enddates performs an End of Service on the Program End date Program Type Select the type of device that will be assigned to the offender eg MEMS3000V8 Equipment Click the El button to select the device s that will be assigned to the offender Fields Devices are identified by unique serial numbers Required fields and thelr definitions Al
19. en established Note The beeping will continue each time the receiver receives a signal from the transmitter until the transmitter is secured around an offender s ankle or until the devices downloads the program Information from the E3 software Leave the transmitter laying on its side until you are ready to install it Once the transmitter is moved you have two minutes to attach it to the offender s ankle Ifyou do not install the transmitter successfully within two minutes Turn the transmitter off see page 12 wait 15 seconds then repeat the activation installation process Chapter 2E3 RF Presence Monitoring 19 Attaching the Transmitter 1 Placeastrap holder over the short strap pin side of the Transmitter 2 Attach the female Clip to the underside of the Transmitter s short strap to against the Offenders skin Wrap the Transmitter around the narrowest point of the offender s ankle Lay the long strap over the other strap ensuring that the pins are protruding through both straps 5 Push the other side male of the locking clip into place securing the strap into position around the offenders ankle 6 Slide the strap holder over the end of the long strap to hold it in place Tip Fitting the Transmit 7 Finally clamp the two clips together using the Strap Locking Tool The clips will click together indicating that the clips are fastened properly 8 Ifyou haven t done so already use the
20. er to remove clips if necessary Snake Eye Screwdriver to replace straps if necessary phe Activating turning on the RF Transmitter Before the Transmitter can be attached to the Offender you must first activate and calibrate the transmitter x Press the contact points on the top of the MRD to the metal pins on the strap with the ON button closest to the transmitter Press the ON button Hold the MRD in position as the red LED illuminates for 2 seconds and then blinks for two seconds Note If the command failed the the MRD LED will shut off without blinking Ifthe MRD battery is low the LED will blink as soon as the button is pressed Set the transmitter on its side while the transmitter powers on and begins communicating with the receiver The MEMS30000 Receiver should emit a beeping sound within 60 seconds indicating that communica tion has been established Note The beeping will continue each time the receiver receives a signal from the transmitter until the transmitter is secured around an offender ankle or until the devices downloads the program informa tion from the E3 software Leave the transmitter laying on its side until you are ready to install it Once the transmitter is moved you have two minutes to attach it to the offender s ankle Ifyou do not install the transmitter successfully within two minutes Turn the transmitter off see page 12 wait 15 seconds then repeat the activation installation process 6
21. han closing the remote desktop window B n e amp m Monier Comm Questo ESRF MEWSSCOO Wib Rep Chapter3 Software 35
22. ist SecureAlert Training Department 800 451 6141 Option 4 M F 8am 5pm MST SATraining secureAlert com www SecureAlertUniversity com SEGUREALERTUNNERSITY SecureAlert Unvierstiy is an online resource for training materials resources and job aids certification and more Our goal is to provide these training materials in a myriad of methods to meet the diverse needs of our customer base To log on for the first time 1 Visit www securealertuniversity com 2 Click the Create Account linkin the top right comer of the window 3 Enterthe required information create a password and click Create Account Your account will be evalu ated for approval within one business day You will be notified by email when your account is approved 4 Once your account has been approved return to www securealertuniversitv com and enter your email address and the password you created and click submit to login MEMS3000 VB VBR Hardware MEMS3000 VB VBR Overview The MEMS3000 Receiver is a highly sensitive alcohol monitoring device 01956 that combines breath alcohol testing with video identity verification The device automatically transmits breath alcohol test results and user images taken at the time of the test to the SecureAlert monitoring center for identify verification The MEMS3000 VBR also contains a radio frequency component which enables it to be used in conjunction with an RF transmitter for home confinement There are t
23. ll unplug it and plug it into the Phone jack on the back of the device see next page 16 Chapter 3 RF Presence Monitoring Telephone Pows pos c 8 E3 Receiver Horse Telephone St optional E3 Landline Receiver x Check the LED Indicators on the back of the receiver to ensure that the Power and Telephone LEDs are illuminated Note For cellular devices the Telephone Communication LED indicates whether the device has success fully connected to a cellular network If both LEDs are illuminated use the software or contact the monitoring center to download enrollment information to the device and take the offender s reference picture See the software chapter for more information It is important that the enrollment picture is captured in the presence of the supervising officer to ensure that the correct person is taking the breath alcohol tests Note Ifthe telephonetcellular LED is flashing the device is communicating with the server Wait until the LED stops flashing to download enrollment information Chapter 23 RF Presence Monitoring 17 Locking Clips Strap Locking Tool Snake Eye Screwdriver Used to lock the transmitter straps Used tosecurethelocking lips Used to remove and attach around the offender ankle and into place straps to the transmitter complete the anti tamper circuit Manual Reset Device MRD Flat Head Screwdriver Used to turn on ealibrateand turn off Used to open locking cli
24. n the offenders ankle and the E3 RF Receiver which is placed in the offender s home and monitors the offender s presence or absence Using the E3 software users can upload an offender s schedule to the receiver designating when the offender must be in and if there are times the offender may or must be out of his her confinment area The receiver will then report any violations to the monitoring center Both the transmitter and receiver are also equipped with tamper sensors and will report any detected violations to the monitoring center The E3 RF Cellular Receiver Telephone The E3 RF Cellular Receiver is also equiped with a telephone receiver that can be used to communicate with the SecureAlert monitoring center and emergency services Call Button End Cl Button Emergency button RE Transmitter Press this button tocontact Press this button to end a cal Pressthisbutton todal 911 Worn on the offender s ankle the SecureAlert monitoring for emergency purposes and sends RF signals to the centes This button also reciever answers incoming call Chapter 23 RF Presence Monitoring 15 Installing and Operating an E3 RF Receiver Transmitter E3 RF Pre installation 1 Enroll offender in ElmoTech software see the software chapter for details 2 Verify that you have the correct equipment for the offenders program type and that the serial number s on the equipment match those selected on the Offender Details tab in the softwa
25. ne must not have any of the following services Answering Machine 4 Fax Machine a Fax Internet Modem a ADSL Internet Call Forwarding Call Waiting Inbound Calls 4 When offenders receive a call the phone rings up to six times before the Receiver automatically answers and disconnects the call a While using the phone the receiver may emit short audio tones indicating that the E3 Recelver needs to call the monitoring center computer When this occurs offenders should hang up as soon as possible to enable the Receiver to make its call Failure to give up the line could result in a violation Outbound Calls a If offenders try to perform an outbound call and hears sharp modem fax sounds they should immediately hang up the phone This indicates that the E3 Receiver needs to call the monitoring center computer Failure to give up the line will result in a violation Chapter 2E3 RF Presence Monitoring 25 26 Chapter2 ES RF Presence Monitoring ElmoTech E3 Software The ElmoTech software is used to enroll offenders and manage their profiles assign and activate equipment administer breath alcohol tests and create an offender s confinement schedules for breath alcohol tests and radio eur devices Loggin Logging into the LM isa two step process 1 Logging into the server by establishing a windows Remote Desktop Connection 2 Logging into the E3 ElmoTech software using the login provided to you by the monitori
26. ng center Update Remote Desktop first time only Before logging in for the first time you need to ensure that you have the most up to date version of Remote Desktop 1 Visithttp support microsoft com kb 969084 2 Select the appropriate update for your version of windows Update for windows vista versions d owned ne pese tor eta fr nee stems package nos Update for Windows vista versione Bb com pis for Widows Viata for t sed pack Update ror windows xP bas versions de Dorried the Unite package ro Select the appropriate update Launch Remote Desktop Option 1 1 Cliekstart 2 Select All Programs gt Accessories gt Communications gt Remote Desktop Connection CChapter3 Software 27 Launch Remote Desktop Option 2 1 Click Start 2 Select Run 3 Type mstsc in the available field 4 Click OK rar ley deer kem s aes me Connect to the Remote Desktop Server 1 Typeelmotech securealert com i a A Remote Desktop Connection Omoa anan p META Core rae 2 Click Connect 3 Once you ve connected to the server login using the following username and password A Username elmotech vendor A Password SaVe001 28 Chapters Software Log In to the ElmoTech E3 Software Upon logging in to the remote desktop server the syst
27. other held are preselected or not required Chapter3 Software 29 prm Els a LR PETRI V Atene ERES ms Gee vens tune rase Gare oree reseno ratus mere w c rmm A rares fr pu mewta m We 1 f mm po T heene Fos pem 4 L3 mr me Fi WU pene a META gum Troms bies oes EEG wo ron 5 Once all required fields are completed cick Save Downloading Information to the Receiver Clicking the Save button only saves changes in the E3 software To activate and send program information to the receiver send a download command to the device 1 Thesoftware indicates when a receiver has not been activated by displaying the enrollment information in red Once a device has been activated the text turns black Before Activation After Activation mm TE TREE pm E PENEN ove carere E kies a ETE a ez 2 Toactiate the device click the Download drop down at the top of the screen and select Download Now SES TUA prom T ey Decr um Tae Bi Dondon onti ca Note The receiver should be installed at the offender s home before it is activated do this from the offender
28. ps if necessary transmitter 18 Chapter2 Installing the RF Transmitter RF Transmitter Pre installation ii 2 Enroll offender in ElmoTech software see software chapter for details Verify that you have the correct equipment for the offender s program type and that the serial number s on the equipment match those selected on the Offender Details tab in the software Install the RF Receiver A Equipment to install the Transmitter A Transmitter Strap Holder Locking Clips Manual Reset Device Strap Locking Tool Flat Head Screwdriver to remove clips if necessary Snake Eye Screwdriver to replace straps if necessary phe Activating turning on the RF Transmitter Before the Transmitter can be attached to the Offender you must first activate and calibrate the transmitter d 2 3 x Press the contact points on the top of the MRD to the metal pins on the strap with the ON button closest to the transmitter Press the ON button Hold the MRD in position as the red LED illuminates for 2 seconds and then blinks for two seconds Note Ifthe command failed the the MRD LED will shut off without blinking If the MRD battery is low the LED will blink as soon as the button is pressed Set the transmitter on its side while the transmitter powers on and begins communicating with the receiver The E3 Receiver should emit a beeping sound within 60 seconds indicating that communication has be
29. ransmitter Pay special attention to a Places where the offender may be located for long periods of time eg living room bedroom bathroom A Remote locations where the offender is permitted e a Extreme comers of the location a Behind large metal objects garage cellar back yard In these locations pause long enough for the transmitter to beep 4 times two minutes to ensure that there is sufficient signal strength for the transmiter to consistenly communicate with the receiver Note If possible have another person stand by the receiver to listen for the beeps that indicate that signals from the transmitter are reaching the receiver Ifyou do not hear a beep after waiting for one minute in a test location the transmitters signals are not reaching the receiver in that location Call the monitoring center and request an increase in the receiver s range and to begin another range test once the range is updated If the receiver is already at the maximum range setting try to find a new place for the receiver that is more central to the offender s location Once the range test is completed call the monitoring center and ask them to end the range test Note The range test automatically terminates after 15 minutes If the test isn t completed when the test expires contact the monitoring center to request another range test Chapter 23 RF Presence Monitoring 21 E3 RF Receiver Transmitter Common Events The E3 Receiver initia
30. re A Equipment to install RF Receiver Transmitter E3 Receiver Power Adapter Telephone line only applicible for landline devices Transmitter Strap Holder Locking Clips Manual Reset Device MRD Strap Locking Tool Flat Head Screwdriver to remove clips if necessary Snake Eye Screwdriver to replace straps if necessary Finding a Suitable Location for the E3 RF Receiver a Place the receiver a Ina central location of the offender s home A Ona fiat and secure surface a 3feet above the ground and at least 1 foot away from the wall A Neara power source and telephone jack ifthe receiver is a landline device pr rr re hee a Avoid placing the receiver near Television sets microwaves computers and other electrical equipment Heat sources e g radiators air ducts direct sunlight G Sinks Installing the E3 RF Receiver the receiver has been positioned in an appropriate location 1 Insert the power cord into the back of the device 2 Plug the power cord into a power outlet in the wall 3 The receiver will play audio tones while it initializes and beep once it has finished 4 Ifthe receiver is a cellular device check the LEDs on the back to ensure that the left and right LEDs are illuminated 5 Ifthe receiver is a landline device plug one end of a telephone cord into the wall and the other into the Line jack on the back of the device see next page 6 Ifa telephone is already plugged in to the wa
31. sses hats Offenders may not touch the straw while the testis being administered RF Transmitter The MEMS3000 VBR can be used in conjunction with a transmitter to confine an offender to an area near the receiver The transmitter sends Radio Frequency RF signals to the MEMS3000 receiver every 20 seconds If the receiver doesn t receive the signal it will generate an event message in the software and alert the monitoring center SRF Transmitter 4 Chapter MEMS3000 VBWBR Hardware Locking Clips Strap Locking Tool Shake Eye Screwdriver Used to lock the transmitter straps Used tosecurethelocking lips Used to remove and attach around the offender ankle and into place straps to the transmitter complete the anti tamper circuit Manual Reset Device MRD Fiat Head Screwdriver Used to turn on calibrateandtumoffa Used to open locking clips if necessary transmitter Chapter 1 Installing the RF Transmitter VBR only RF Transmitter Pre installation 2 Enroll offender in ElmoTech software see the software chapter for details Verify that you have the correct equipment for the offender s program type and that the serial number s on the equipment match those selected on the Offender Details tab in the software Install the MEMS3000 VBR receiver A Equipment to install RF Transmitter Transmitter Strap Holder Locking Clips Manual Reset Device MRD Strap Locking Too Flat Head Screwdriv
32. straps are defective Check the transmitter for any signs of tampering such as Cracks on the clip 4 Broken pins a Tearing in the straps a Cracks on the transmitter body If itis determined that the straps are defective they can be replaced using the snake eye screwdriver included in your tool kit Chapter 1 MEMS3000 VBWWBR Hardware 11 Deactivating and Removing Equipment End of Service Before any equipment is removed from the offender s location the MEMS3000 receiver should receive an End of Service EOS command This will happen automatically on the offender s program end date as recorded on the Details tab see the softare chapter A manual EOS can also be sent from the E3 software by the monitoring center The device must recive the End of Service command before it can be reassigned to a new offender Disconnecting a MEMS3000 VBWBR Receiver 1 Call the monitoring center to confirm that the device has received the End of Service command 2 Unplugthe power cord from the wall and the back of the receiver 3 Unplug the telephone cord from the back of the receiver landline only 4 Pack the device and cables into the carrying case including the Breath Alcohol Test Straw Note The straw can be discarded once you ve returned to your agency It is best not to discard any equip ment until you have departed the offender s location Removing the Transmitter VBR only 1 Insert the tip of a flathead screwdriver into the grooves of
33. t all the fragments of the broken clip Do not leave broken clips or other equipment at the offenders home Deactivate turn off the transmitter by pressing the contact points on the MRD to the metal pins on the strap and pressing the OFF button Make sure that the MRD is positioned so that the OFF button is closest to the free end of the strap away from the transmitter 4 Hold the MRD in position as the red LED illuminates for 2 seconds and then blinks for two seconds Note Ifthe command failed the the MRD LED will shut off without blinking If the MRD battery is low the LED will blink as soon as the button is pressed 5 the transmitter into the carrying case A If desired the Receiver and Transmitter can be cleaned after use by wiping with an alcohol based solution a One or both straps can be replaced if there is excessive wear or visible damage to the strap 24 Chapter2 ES RF Presence Monitoring E3 RF Offender Guidelines General Guidelines Be sure to inform offenders of the following guidelines Offenders should never Touch or move the E3 Recelver Unit once it has been installed Place any objects on top of the E3 Receiver Unit Disconnect the power cord from the E3 Receiver Unit Attempt to open the Recelver Unit Exit the confinement area without obtaining permission Attempt to open the Transmitter strap Cut or break the Transmitter strap or clip E3 RF Landline Guideines The telephone li
34. t request was initiated successfully Successful Line phone The line or phone lines that connect the receiver to all Incoming and outgoing calls has connected been reconnected correctly after having initially been defined as connected incor correctly rectly Line phone The line phone cables that connect the receiver to incoming outgoing calls has been connected connected incorrectly The cables will have to be disconnected and then reconnected incorrectly correctly requires switch New version The receiver has indicated that a new software version has been installed successfully installed Offender start The monitored individual s monitoring program has started monitoring Offender stop The monitored individual s monitoring program has been stopped monitoring Phonewasused The phone line that is connected to the receiver was in use This means that any download or upload of information during this period cannot be performed Picture Capture The picture capture procedure has succeeded Succeeded Receiver is still The receiver has indicated that it is stillin tilted non parallel position intilt 10 Chapter MEMS3000 VB WAR Hardware MEMS3000 VBR Transmitter Alarms The table below details some of the event messages that are specific to the RF component of the MEMS3000 VBR See the previous table for MEMS3000 related events Message Description Body tamper The moni
35. tes a routine sanitv call to the monitoring center in order to report the status of the equipment and upload all stored events Le events that did not require Immediate attention The table below details some of the most common event messages that display in the software Message Description Body tamper The monitored individuals transmitter has possibly been removed or installed to Joose on the individual s ankle Re install to a tighter fit Body tamper The transmitter body tamper sensor has been reset re attached to the ankle after reset the transmitter was initially removed from the monitored individual s ankle Case opened The receiver s case has been opened Case closed The receiver s case has been closed after it was intially opened CaseTilt The recelveris not positioned on its original fat parallel surface This could suggest that the receiver has been moved This Is a cause for concern and may require attention Receiver not in The recelver has indicated that it has been returned to its non tilted parallel posi tilt tion after initially being in a tilted non parallel position Strap tamper The monitored individual transmitter has been opened or cut Check to ensure there are no cuts nicks re calibrate and or replace straps Strap tamper The transmitters strap has been closed after intially being opened or cut reset Phone line The phone line that connects the
36. the clip and gently pry the clip open Take care not to damage or cut the strap 2 Collect all the fragments of the broken clip 3 Deactivate turn off the transmitter by pressing the contact points on the MRD to the metal pins on the strap and pressing the OFF button Make sure that the MRD is positioned so that the OFF button is closest to the free end of the strap away from the transmitter 4 Hold the MRD in position as the red LED illuminates for 2 seconds and then blinks for two seconds Note If the command failed the the MRD LED will shut off without blinking If the MRD battery is low the LED will blink as soon as the button is pressed 5 the transmitter into the carrying case A if desired the MEMS3000 Receiver and Transmitter can be cleaned after use by wiping with an alcohol based solution a One or both straps can be replaced if there is excessive wear or visible damage to the strap 12 Chapter MEMS3000 VB WAR Hardware MEMS3000 VB VBR Offender Guidelines General Guidelines Be sure to inform offenders of the following guidelines Offenders should never Touch or move the MEMS3000 Receiver once it has been installed Place any objects on top of the MEMS3000 Receiver Disconnect the power cord from the MEMS3000 Receiver Attempt to open the MEMS3000 Receiver Adjust or tamper with the breath alcohol rest straw Obstruct their faces or identiy while taking a breath alcohol test Wear inappropriate insuffi
37. thwash Tip Copy and Paste Note Because it could take 30 minutes to TT complete all tests you can only schedule 1 test for every 30 minutes e g you can only schedule 4 tests in a 2 hour window A Remember to save all schedule changes and send a download command to the receiver once itis installed in the offender s home 32 Chapters Software Capturing Enrollment Reference Picture MEMS3000 Oniv Once the MEMS3000 reciver is installed and activated the offender must complete a breath alcohol test with an officer present so that an enrollment reference picture can be saved in the E3 Software This picture is used the monitoring center for identity verification for all future breath alcohol tests Administering the Enrollment Picture command from the E3 Software 1 Select the correct offender on the List tab 2 Click the Actions drop down 3 Select Enrollment Alc Pic Ae ete lE Note It is a good practice to call the monitoring center to request that they complete the previous steps for you while you re at the offender s home Once the command reaches the receiver the receiver will emit and audio siren The offender should press Start The device beeps and the Blow and Face the Mirror LEDs illuminate on the front panel The offender blows into the breath alcohol test straw During the test the camera flash triggers and a picture is taken for video ID 9 The device beeps when the test is completed and th
38. tored individual s transmitter has possibly been removed or installed to Joose on the individual s ankle Re install to a tighter fit Body tamper The transmitter body tamper sensor has been reset re attached to the ankle after reset the tag was initially removed from the monitored individual s ankle Strap tamper The monitored individual transmitter has been opened or cut and should be reported Check to ensure there are no cuts nicks re calibrate and or replace straps Strap tamper The transmitters strap has been closed after intially being opened or cut reset Left during The monitored individual has left the curfew location during a curfew schedule curfew Verify Schedule is correct Returned after The monitored individual has returned the curfew location after being defined as absence absent Verify Schedule is correct Did not return The monitored individual has not returned in time for the defined curfew frame Transmitter Tamper The transmitter has indicated both Strap tamper and Body Tamper have occurred at the same time This a cause for concern and requires immediate attention Responding to Strap Tamper Events If the monitoring center detects a Strap Tamper event for the Offender Transmitter the Transmitter must be reset turned off and back on using the MRD Tamper events can be caused by the following issues a The offender tried to cut open or otherwise tamper with the transmitter a The transmitter
39. ver to the external power supply has failed or has been disconnected Power restored The power cable that connects the receiver to the external power supply has been replaced or reconnected after having been defined as failed or disconnected Chapter2 ES RF Presence Monitoring Message Download offender failed request time out The receiver unit has indicated that it has failed to receive the information the downloaded offender s details This could be caused due to phone features on the line All features should be removed Phone line The phone line that connects the recelver to incoming outgoing calls has been restored reconnected after having been defined as failed or disconnected No cell net The receiver s cellular network coverage is currently unavailable This is a cause for coverage concern and requires attention Cell net coverage The receivers cellular network coverage has been restored after it was reported to restored be unavailable This could be a cause for concern and may require attention Transmitter Tamper The transmitter has indicated both Strap tamper and Body Tamper have occurred at the same time This is a cause for concer and requires immediate attention Responding to Strap Tamper Events ifthe monitoring center detects a Strap Tamper event for the Offenders Transmitter the Transmitter must be reset turned off and back on using the MRD Tamper events can be caus
40. wo different versions of the MEMS3000 VB and VBR to meet offenders needs One that communicates using a regular telephone landline and one that uses a cellular connection to communicate MEMS3000 at a Glance Camera Mirror Panel Offenders should face this panel when taking a test The mirror is surrounded Operation Panel by fash leds Offenders press Start to begin the est or initiate a self test and then fellow the illuminated instructions on this panel to complete the breath alcohol test Camera LED Breath Alcohol Test straw Indicates that testis in progress When taking a test offenders blow into the straw to have their breath alcohol level measured Chapter MEMS3000 VB VBR Hardware Y Installing and Operating a 53000 VB Receiver MEMS3000 Pre installation 1 Enroll offender in ElmoTech software see the Software chapter for details 2 Verify that you have the correct equipment for the offenders program type and that the serial number s on the equipment match those selected on the Offender Details tab in the software A Equipment to install a MEMS3000 Receiver A MEMS3000 Receiver A Power Adapter a Breath Alcohol Test Straw 4 Telephone line landline devices only Finding a Suitable Location for the MEMS 3000 Receiver a Place the receiver a Ina quiet well lit area A Ona fiat and secure surface A 3feet above the ground and at least 1 foot away from the wall A Neara power source an
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