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EVault User Guide for Windows Agent

1. 11 logs i iiit eb eb iet ie e needy 12 Web URL address 16 19 20 Web CentralControl 16 Welcome screen eseseee 50 Wildcard example e het bir 64 in Directory Paths sssss 64 in file names and directories 63 in mailbox names ssss 25 path element sssssssssss 65 Rules eas ee 65 Windows 2000 2003 Active Directory 68 2000 2003 Systems 33 CentralControl 16 19 20 Event Viewer eeeesessseeeeee 68 Reglstry imei 81 Set VICe n siae eet 31 Workspace NO e prise E 46 Page 120 of 121 Agent 6 5 User s Guide for Microsoft Windows P SSWOFd 35 c ettet Index Write exe Page 121 of 121
2. sss 59 New Agent iss see eter E meets 43 Job Wizard sssssssesseses 61 Password ssssssssseeee 47 Not Ready ICOM us s e caer tetas E AE 39 power management 53 Notepad exe ccccceceeeeeeeeceeeeeeeeeeeeenees 48 Notification tab ssssssseses 52 77 number of days archived 52 OFM definition eee ee eee eeeeeeeeeeeeeeeseeeneees 52 installation cssssesees 13 Old Password sssssssee 47 Open File Manager n 13 open files during backups ssseeeeee 52 Open Transaction Manager 13 optional Plug In software 53 Options button zin Hen 61 for the workspace ssussss 48 scheduling eene 70 Oracle database is pun 31 Instant Client 31 Pl gzln iate qe obe 31 Plug In Support Libraries 14 original configuration a 84 lOCatlOIiu ett toi est getto inda 81 Others tab oerte cemere kits 52 OTM 4 niet tere donee re nn Re Fea et 14 definition 2 merecia aae idar aaa 52 installation essseseses 13 installation settings 16 outgoing TOE AM Le dee tut eade e bte etes 13 Overwrite existing files seeeessess 81 locked files esses 81 paging flas
3. sssssss 13 Tray ICOM es onn t enden 39 53 System wants to hibernate ssssssssssese 53 shutdown sssssssseeene 53 Tape drive 22 Target Job uci ani 70 Terminal Services ssueusues 68 Threading Model Index ODtIOnS uie itte CRI re ae 69 to addresses esce eei 77 traversing excluded directories 63 Typical Instal ina 15 UNG sh ate eerte ia 9 Unicode enicoditigi e re tord T 59 Uninstall irc tone 18 Update Progress Display 48 Upgrade Log MAPI upgrades 25 Upgrade NGF asine a aa 22 Use all available bandwidth on restore seseseeeesseeenne 82 Use custom account 15 19 user password credentials 38 Validation failed uuuuuuss 23 Vault account cii crederes ele dec nee 50 adding eere 52 global vvc section sssssss 22 Profile nM 60 Replication esses 11 service provider 44 50 VBA open files eesssssssssssses 13 VerifiCatlOn sc etes es etes 98 View Details MAPI upgrade sseeeee 25 Agent software sssssseees 31 executable directory 110 threading model options 69 VMAQgehl eee ut eda ER dita 8 31 for Windows CentralControl
4. Launch Web CentralControl will take you to the Login page of the Web CentralControl that was configured when the Agent was installed Introduction and Installation Page 40 of 121 Agent 6 5 User s Guide for Microsoft Windows Help will take you a page in the online Help for Web CentralControl Usually this is the Welcome page If these pages cannot be displayed your browser will display a cannot display the webpage message If you want to change where the Launch and Help menu choices point to you can edit the configuration file It is in the directory where the Agent Assistant was installed usually Program Files gt Agent Assistant Modify the Maestro cfg file an XML file with an editor such as Notepad The Help URL address is bracketed between BackupConsoleHelpUrl and lt BackupConsoleHelpUrl gt The Login URL address is bracketed between BackupConsoleUrl and lt BackupConsoleUrl gt For example lt BackupConsoleHelpUrl gt http MyServer BackupConsole Documentation en US main Welcome To Web CentralControl htm lt BackupConsoleHelpUrl gt BackupConsoleUrl http MyServer login login aspx BackupConsoleUrl You can modify these to suit your environment See your System Administrator If you make changes to this cfg file you must stop and start the Maestro exe program the Agent Assistant to be able to see the changes Introduction and Installation Page 41 of
5. Note If you were already registered with Web CentralControl you will be shown the existing address and port number for example MyServer 8086 and you will be prompted to Keep my current registration or Change registration if you want to move the Agent to another Web CentralControl If you select to change it will take you to the Register Agent with Web CentralControl screen before resuming the InstallShield Wizard If you keep your current registration you are prompted to resume the InstallShield Wizard Important Information regarding upgrading and re seeding Upgrade The version 6 50 Agent only supports upgrades from version 5 6 or 6 30 Agents Agent versions earlier than version 5 6 must be upgraded to 5 6 before attempting an upgrade to 6 50 Agent versions later than 5 6 but earlier than version 6 3 must be upgraded to 6 3 before attempting an upgrade to 6 50 Introduction and Installation Page 23 of 121 Agent 6 5 User s Guide for Microsoft Windows Note There are two conditions you should be aware of that could cause your backups to be reseeded e One would occur if you are upgrading older Agents from 4 x to 5 6 to 6 0 to 6 01 to 6 10 or 6 3 or 6 50 During the upgrade from 6 0 to 6 01 to 6 10 or 6 30 or 6 50 the older 4 k blocks change to the newer 32 k blocks causing a re seed on the next backup e The other reseeding case may occur because Exchange Mailbox names are now the same as displayed in Exchang
6. Select a Command Cycle Choose Weekly Monthly or a Custom Cycle for Backups When you have selected one and defined the days and times the Wizard will finish The command that you have created will now show in the Schedule List You may Edit Remove or Disable it If you have more than one schedule in the list you may move them up or down in position priority so that any conflicts are resolved by taking the parameters in the first highest one and overriding any others Click Finish when you are done the Wizard In this screen and others you may use the What s This help the in the upper right corner or right click on a field for further information on the fields as well as the main Help menu F1 for general help Or you may reference the CentralControl Operations Guide Note If the F1 Help screen is open even minimized the What s This help will not be active The F1 help must be closed for the What s This help to function properly Agent Configuration Page 71 of 121 Agent 6 5 User s Guide for Microsoft Windows 3 Performing Backups Note This chapter references Windows CentralControl only Backups with Web CentralControl are described in the Web CentralControl documentation and help Once all the Agent Configuration information has been entered and a schedule set up as in the previous chapter the Backups will take place automatically On occasion you may need to run a one time Backup f
7. and select Recursive you will get everything in one backup But as more users are added the backup takes longer What you want to do is break the backup into separate backups with each taking a part of the data For instance one takes all the A to E another takes all the F to J or whatever balance you decide Confirm Include 21x Include all files in the following directory C NUsers v Recursive IV Include only files in the directory matching this filter e g tm t m re o Include only files matching this filter separated by semi colons e g txt exe htm Figure 22 Wildcard example If you use a wildcard with each letter A B C D E and recursive for one backup you can get all the data automatically including any new ones added and excluding old ones deleted Another backup Job may use F G H I J for example ra f amp VA denim Dior Path Recursive C3 CAUsersA x Yes e C Users B EN Yes e C Users C 4 Eie Yes i C9 CAUserssD Li Yes Of course you can still filter further with include only files matching this filter When you have finished selecting and including all the files and directories you want to be in this Backup Job click Yes and you will be back at the Source screen where you can click Next to continue the next step of the New Job Wizard See the section on Create a Job above Agent Configuration Page 64 of 121 Agent 6
8. 69 Skip Registration sess 16 this screen in the future 50 SMTP address muris tret uisi cM p ios 77 authentication types sssssss 77 Software License Agreement 15 Solaris Agent sees 31 Source Te i i en ise tedeseenece dated ened adenine 61 tab aoc RE 66 SQL QU N Aa ee 98 il scien oon acelin 54 Server 2005 sss 32 Server Plug In eesessssss 14 SSCS e cette 82 start the Backup ssssssssssss 73 Status of your backups 53 Stop running processes Agent Assistant ssssssssssss 39 Subdirectories eesesssssss 81 subsequent backups ussss 78 success of the backup 77 successful and or failed Backups 52 Support Notes ee oett hls 15 Suppress archive bit 61 Synchronize all backup Jobs Ts a aeien iiia 23 Command ie aee aeeie ad Mattar 70 perform a synch sssssess 97 process information 75 System detects a network loss presence 53 FIGS eode ccices ere e cero e ead 67 85 Files ICON dire erret tee t 67 has crashed sssssssssssss 85 Recovery Verification 98 State x4 eh tc ee tu itat 67 80 85 State file locking
9. Agent Configuration Page 68 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 5 5 Performance If the Agent is on a multi cpu system you can use multi threading to improve the performance of backups and restores for files larger than 32 kB There are three threading models available Single threading All the data processing is handled by a single thread Combined threading Data processing is divided up between two threads Block Processor threading Data processing is spread across four or more threads Threading Model User Options 1 Default With this option the Agent will check both backup settings and current hardware to determine which model it should use This is the default setting used by the Agent On a single CPU system the Single threading model will be used On a multi CPU system the threading model used will depend on backup settings If compression and or encryption are turned ON the Block Processor threading model will be used otherwise the Combined threading model will be used 2 Single A Single threading model will be used 3 Combined The Combined threading model will be used 4 Block Processor The Block Processor threading model will be used with up to four processing threads 5 Maximum Block Processor The Block Processor threading model will be used with up to five processing threads Using the Options You can specify a threading model in the Job CFG file or on the command line
10. This specifies whether or not to Restore the Windows Registry The values are YES or NO The default is NO This only applies to Windows Restore nds This specifies whether or not to Restore the Novell Directory Service NDS The values are YES or NO The default is NO This only applies to NetWare 4 2x or greater show_progress This shows progress messages Normally this option is set via the command line qualifier PROGRESS tape label This specifies the physical tape label tape ignore_label This ignores mismatched labels and expiry dates tape init This always initializes the tape so that the resulting safeset is the only one on the tape tape unload This ejects the tape after the Backup tape assist This requests operator assistance if necessary Tape use_eod This makes use of End Of Data Detection 5 4 3 5 Miscellaneous Settings Param_filename This requests that a parameter file be used as input to the program in place of specifying command line arguments This file is created by the CentralControl application to execute immediate functions such as Backup and Restore Appendix Page 112 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 4 4 Scheduling Backups The scheduling feature of Agent monitors the Backup schedule file for changes and prepares to initiate scheduled commands at specified times Under Windows the Scheduler runs as a Service In addition to
11. ARLA Overwrite if locked o terraire ar annaed iraa daian aaaea tiui daarin 81 4 1 1 5 Restore all streams or only data streams eese 82 4 1 1 6 Use all available bandwidth terrd ted enirn 82 4 1 2 Restonng from CD or DVD sii m tuere e asado Pu spa Raga e RO iieis 82 4 1 3 Process Information REStOr 2 cccccceseeeeeeeaeeeeeeeeaeeeeeeeaeeeeeeaaaeeteaaaeeeseeaees 83 4 1 4 Log FilesTor Restore Jobs c5 e ea eso Praca a yaa ah hid dae T a e uae 83 4 2 Cross Computer Restores eese nennen nnn nnn nnne nnn nnn 84 4 3 Bare metal Restole isses nino dicont rendendo nocendi ien 85 5 APPENDIX uiuis RANA MM MM ME 86 5 1 Examples cosas Sa ec a erate a a ie taa futt Se bale eztv ba ep dba nz Sa facea 86 5 1 1 Example l Creating a Backup Job ice rt m rad e cade e ed rre da vaya tude 86 5 1 2 Example 2 Running an ad hoc Backup etie ted andae anas 88 5 1 3 Example 3 Scheduling a Backup Job ees 89 5 1 4 Example 4 Check the Backup Results sssssessseeeeeeeeee nnne 90 5 1 5 Example 5 Running a Restore Job e tota nta eto e redeas 90 5 1 6 Example 6 Cross Computer Restore eee e qos 91 Preface Page 3 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 1 7 Example 7 Bare metal Disaster RECOVELY cccccccct tt tt eerie 92 5 2 Windows System Recovery ccce n nnn nnns 94 5 2 1 Hordware Requirements 2 2 o LUE
12. Because this is a Vault Backup with delta and compression pre selected the options will be grayed out Choose a Retention scheme used to specify how long we will keep the Backups on the Vault daily weekly or monthly There are defaults that we will use for this example Daily is retained for seven days Weekly is retained for a month and Monthly is retained for a year You should be now on the Options window This window allows you to enable disable Quick File Scanning and to configure the amount of time to allow the Backup to complete and also to specify if you want the Backup to defer to the next day if it can t complete on time By default Quick File Scanning is on This option allows the Backup to quickly scan the System to figure out if any file has changed by reading the header information on each file that the System supplies The alternative is for the Backup to read every file in the Backup completely to see if the file has changed and is a much slower method but is 10096 guaranteed to find all changes in files For almost all situations you should leave Quick File Scanning on Disabling deferring means that the Backup time window settings will be ignored and all your selection will be backed up in one pass regardless of how long it takes Normally it is preferable to defer a long Backup to the next time the Backup is scheduled when this happens the Backup simply starts where it left off from the previous time The B
13. Check the Backup Results When your Backup is complete the results appear in the log files in your CentralControl window To confirm a successful Backup 1 Click an Agent on the left pane of the CentralControl window 2 Click a Job The Safesets and Log files for the selected Job appear in the right pane of the CentralControl window 3 Click on the Logs folder A log report for your Backup appears in the right pane Double click the Log file to view the details of the Backup The bottom last portion of the Log file should indicate that the Backup was completed with no errors If your Job was not completed or you encountered errors contact your service provider 5 1 5 Example 5 Running a Restore Job After you have completed one or more Backups you can execute a file Restore at any time 1 Select the Agent Job from which you want to Restore the file s 2 Choose the Restore button on the Standard toolbar This starts the Restore Wizard 3 From the Select a Source dialog you can view the most recent type of source device e g Vault specific source e g name of Service Provider and Safeset e g number of Safeset Safesets are numbered starting at one and in increasing order Typically these are what you want to restore from However you may change any of them as required Click Next 4 From the Encryption Options dialog enter your encryption Password in the Password text box if your data was encrypted during B
14. network connectivity is down If you hover the mouse pointer over the system tray icon on the Agent machine the current status of the Agent will be displayed See Section 3 3 8 in the Windows CentralControl Operations Guide for more information on this In this screen and others you may use the What s This help the in the upper right corner or right click on a field for further information on the fields as well as the main Help menu F1 for general help Agent Configuration Page 53 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 4 3 Re Registration If you delete an Agent from a Vault you are deleting the actual profile on the Agent PC If you then add that same Agent it uses the Agent s computer name to the Vault the Vault recognizes it and prompts you for a re registration This will also happen on a Restore From Another Computer The original profile is downloaded from the Vault back to the Agent but in this case it is minus several fields you may not have all of these e the encrypted password if you had used encryption on backups e the domain username and password of the account used to perform a MAPI backup e the domain username and password of the account used to back up SQL server e the domain username and password of the account used to back up a networked drive You will receive messages similar to this example in the error log when a backup or restore fails because of a r
15. 121 Agent 6 5 User s Guide for Microsoft Windows 2 Agent Configuration 2 4 Introduction These steps are described from the point of view of a User on a newly installed System using the Windows CentralControl They will get you going to be able to do a Backup The Windows CentralControl Operations Guide manual and Help describes all the features options and further details of the CentralControl program Web CentralControl has its own manual and on line Help for greater detail The functional steps are similar in both Windows and Web CentralControl An Agent collects and readies the backup data then runs and monitors Backup Jobs You can manage and control many Agents through one CentralControl application GUI An Agent may have multiple Jobs A Job defines the parameters associated with a Backup Restore or other commands Examples of parameters include file selections and filters compression and encryption settings A Job always belongs to only one Agent Job names are unique on that Agent A Profile defines the Vault configuration that will be used by your Agent It matches a Job to an account on a Vault The Job uses the Profile to validate the Backup to the Vault and to know where to put the Backup A Profile may be used by more than one Job Briefly the steps in the configuration are 1 Create an Agent Profile This is the local name used by the CentralControl of the Agent program that will initiate the B
16. 2 9 1 2 Wildcards in Directory Paths eee etre trennna 64 25 1 33 Wildcard Rules for Directories eret rtr e 65 2 5 2 Adding Removing a File or Directory with an existing Backup Job 66 2 5 3 System State and System FUCS iir Dee cedere tees n eese tuas es benetee 67 2 5 4 Other SourceS M M 68 2 5 5 Performan c ese oireann f ro ox neruos rr eoa Pr uot Pu doc deg toe e ex ive ea 69 2 6 Schedule the Job cierre Ee 70 3 PERFORMING BACKUPS ig cc eat ee ea ee ee 72 3 1 Running an ad hoc Backup ii ime ide d Pid na de rc d aii diga 73 3 2 Check the Backup results sccescacs das sac stecueutesdenaacs deuccestdaaccectoewsutendensaeans 75 3 2 1 Process Information s Backup eiie eei tob ce ebook e e be eue 75 3 2 2 SOPOSEE PROP CMOS D M 76 3 2 3 OS PUGS na EM E E A A P A a My 76 3 2 4 Email Notifications an ites eA a a Te e i ln x T EY e n a ER RE 77 4 PERFORMING REST ORES 1 tropa au acras du uox yn iua zu c Rua eK nnmnnn 79 4 1 Restoring a Safeset iiis pna arida dd ad nca ond Gl Kd ED GR RE 79 4 1 1 File Restore Handling oie ni Sandie oat reed rere de eat canes o dese sande eret 81 4 1 1 1 Original or Alternate Location cesse 81 412 SubdiFecEores i ete dent ctae ste des ota dete ecu act ctae det Sun der eot tact in as 81 AAS File Overwrite Options croire re dai etti ra one eene re orientis 81
17. 2003 XP Pro the default is C Winnt Continue the System installation process until the basic functionality of the OS is restored Under Windows 2000 2003 XP Pro Vista install the Service Pack identical to the one on the original operating System After this restart as prompted by your System Ensure that the TCP IP stack is installed and configured according to the settings in the Hardware Configuration Settings Checklist Verify that the network adapter is correctly identified Also apply any service patches required You may choose to set up the network during the Windows setup Ensure that the basic networking structure is in place e g connectivity between internal networks where the System to be restored resides and that a connection is established between the System and the Vault A router if required must be properly connected and configured Test the TCP IP connectivity between the local System and the Vault by Pinging the IP address of the Vault For recovery from a tape device under Windows 2000 2003 XP Pro Vista use the device manager located in the Control Panel Administrative tools Computer Management Device Manager to locate tape drives Use Scan for Hard Drive Changes if device not visible Page 95 of 121 Agent 6 5 User s Guide for Microsoft Windows Continue with Client Installation Create an Agent 1 1 Install the version of the CentralControl described on your previously completed Confi
18. 5 42 1 Using File names in Command Strings 109 5 4 3 Gra g o M 110 5 4 3 1 Directory Layout and Configuration Files eeeeeeeeeeeeeeeeeeeeeees 110 5452 Configuration Files cete rore terae ta enean tait ees sa eun aERM P Rea DE E eases 110 5 4 3 3 Settings that are Global to all Jobs sssss 111 5 4 3 4 Settings that are usually Job specific sssssss 111 5 4 3 5 Miscellaneous Settings sssssssssssssssse en 112 5 4 4 Scheduling Back ps te RT 113 5 4 4 1 How to Schedule Backups under Windows eeeeeeeeeeeeeeeeees 113 5 44 0 How to use the AT Service under Windows eseeeeeeeeses 114 5 4 4 3 Entries Scheduled Simultaneously sssssss 114 5 4 4 4 VV Agent CLI Command Mode e t e ob de tdi ad 115 Gs INDE rc c c 116 Preface Page 4 of 121 Agent 6 5 User s Guide for Microsoft Windows Table of Figures Pig re 1 x64 DIEA CHE SUIELIS cic aa E RM DL IDEE 10 Figure 2 MAPI Upgrade screen esee rece rte eene utes dtcesatan cnt ate Pa ee RTER E PME REtRE TR REDE COE EUR E RE 25 Figure 3 Overview of Product Set cce rtt dnt ux temer caren dem EUR X UI URN FEEEEUA DES 34 Figure 4 License Behavior for Agents ccccccccccscssscsseeeeeeeeeeeeeeeeeeeeeaeeeseaeeseeaeaeeeaeaenaaaaaas 36 Figure 5 Create an Agent Profile iie erede a eig e Deb Re kde EV pri
19. 5 User s Guide for Microsoft Windows 2 5 1 3 Wildcard Rules for Directories In these examples a path element is a part of the path X of a directory If the wildcards are not used in this way you will see an error message Note that the at the end of the selection represents wildcards for the files This is different than the wildcards for the folders e Only the last path element of the selection can contain a wildcard ec Supported C Projects A e NOT supported C P Active e A path element of a selection can only contain one wildcard ec Supported C Project ec NOT supported C P j e The wildcard can appear anywhere in the path element ec Supported C Project ec Supported C rojects e The Agent supports one path element with a wildcard per selection e Supported C Projects User e NOT supported C P U Selection Rules The more specific path spec wins if the file specs are the same e g C DIR1 DIR2 DAT wins over CADIRTVV DAT The more specific file spec wins if the path specs are the same e g CADIRTVV DAT wins over C DIR1 If there is a conflict and one has a more specific path and the other has a more specific file then the exclude wins e g Exclusion of C DAT wins over inclusion of C DATA but inclusion of C DAT does not win over exclusion of C DATA Agent Configuration Page 65 of 121 Agent 6
20. 9999 retentionN online copies This specifies the minimum number of copies to keep online For all Backups the minimum value is 1 and the maximum value is 999 retentionN archive days This setting specifies the minimum number of days to archive the safeset offline A value of 0 will cause online safesets to be deleted when the online days copies expire The parameters are 0 9999 serverN These are the settings for server N where N is from 0 to 9 e g server1 serverN net address This specifies the TCP IP address of Vault Service Provider serverN account This specifies the Vault Service Provider account serverN username This specifies the Vault Service Provider username serverN password This specifies the Vault Service Provider password 5 4 3 4 Settings that are usually Job specific SETTING DESCRIPTION Backup destination The destination can be any number of things Examples include 1 serverl server Backup a colon is required 2 tapeO safeset ssi tape Backup different operating systems have different names for tape devices 3 device Mirabc ssi disk Backup If you plan to use spaces or commas in your command line see section 9 22 1 Backup type The Backup category determines the type of Backup that is made The categories are Full and Incremental and Differential Backup include This specifies a comma separated list of files t
21. Agent selected either right click on it and choose Agent Configuration or use Tools Agent Configuration Agent Configuration gt Vaults gt New You want to select a new but already functioning Vault and enter the following information supplied by your Vault service provider Vault Configuration Wizard Welcome _ 1i Welcome to the Vault Configuration Wizard With this wizard you can Enter the vault machine name Enter the vault machine network address Enter the authentication information including account user name and password Enter the connection information Skip this screen in the future Figure 12 Vault Configuration Wizard You may not see this Welcome screen if the Skip this screen in the future box was previously chosen The Vault Configuration Wizard continues and asks for Registration The first time is always New Re Registration is used for changes to the Profile Profile Name A name meaningful to you that points to your account on the Vault Network Address Vault machine address IP or DNS There may be more than one address on the same machine Ports Use a communication port Reconnection How to reconnect if there are communication problems Also you may choose to enable or disable Over The Wire OTW encryption Authentication Account User name and 31 characters maximum Password to access your Vault account Note that the password is
22. Backup Jobs you may have created for the computer being backed up This name will need to be 1 to 30 characters It is good to be descriptive rather than generic Click Next when ready 3 Select a Vault for the Backup The list of Vaults should have at least one Vault Profile name in it Click Next when ready 4 Select a Backup Source Type Different types of Backups include local files network files application Backups such as Microsoft Exchange The list of types will vary depending on what you have installed on the computer you are being backed up Select Local Drive Only Click Next when ready 5 You should be now on the Source window This window allows you to select the files you want backed up This selection section will vary depending on the Backup Source Type This part of the Job creation may be extremely complex depending on what you are backing up 6 Double click the Data Files check box then click the Add button A pop up dialog box should appear where you can select all the files you want to back up For the purposes of this example you should probably pick a few small text files 7 Select your files and click the Include button 8 Repeat the previous step until your Backup file selection list is complete Click OK when all your files you want backed up have been selected 9 The pop up dialog box should have disappeared and you should be back at the Source window Click Next to continue 10 You should be no
23. Charmap utility for a complete list of hexadecimal codes 5 4 3 CLI File Formats The Agent system consists of the executable a global configuration file a data directory and some Job configuration files The layout is as follows 5 4 3 1 Directory Layout and Configuration Files In the executable directory there should be two files which are VV exe and Global vvc In the data directory there should be one or more Job configuration files such as MyJob vvc As Backups are run sub directories are created under the data directory for each Job with the same name as the Job Local catalog files DeltaPro information files and other related files would be stored in the Job specific sub directory Configuration files such as Global vvc lt JobName gt vwc and Schedule cfg are normally configured through the CentralControl GUI application The files are stored on and used by the Agent During a backup these files along with the backup data and sent to the Data Protection Vault and also stored there They are not used there by the Vault but are available in case of a bare metal restoration when the computer has to be re registered Normally the configuration files will contain all of the necessary information for performing Backups However many configuration values can be superseded on the command line as necessary 5 4 3 2 Configuration Files The global configuration file is called Global vvc This file resides in the sam
24. E M E 63 Figure 22 Wildcard example ree certe c cente adea p eene sx eu URE cen tus 64 Figure 23 Source Tab in Job Properties rient rettet etre tentent 66 Figure 24 System state and System Files o uou eM I MM 67 Fig re 25 Schedule the JOD 1 ciet ct ondescenconc wet eiie Den det cec det cunda e csv cuta aipin 70 Figure 26 Ad NOG Backups ieri troi reri Creo n a a aia aiii 73 Figure 27 Baclep PEOBESS siu cen ex erts ee Xo rece ea Du uS ERRARE Rep Pu ise aaen anida aas 74 Figure 28 Backup Completed ee iteesetu nd deth coseaetacenacettiareaetanmnecertonsenetacmuacertiereneraning 74 Figure 29 Checking Backup results eed cdd ere ene d restent deers Sav cease 75 Figure 30 Safeset Properties ic ck eerte ectetuer ANEA dux dude EEN AA TERNAN 76 Figure 31 Email Notification Sisner iore eor EP ERE EPI Ed epe E Po epe gee aes 77 Fig re 32 Starting a Restore eet t edem ted b emat reed edd veecee she eed rp MEME ERES 79 Figure 33 Restoreim Progress ion ce etre ehh erener ua de tannin cone cue AANA A aE aAA 83 Pig re 34 Log Files tor Restore obs eode eet etel e 83 Figure 35 Restoring from another computer ssssssss eene 84 Preface Page 5 of 121 Agent 6 5 User s Guide for Microsoft Windows Revision This manual has been updated for Version 6 5 Software Version 6 50 March 2009 1997 2009 i365 Inc All rights reserved i365 A Seagate Company make
25. Exchange databases as well as for backing up and restoring individual mailboxes and folders with MAPI 1 3 1 2 Oracle Plug In The Oracle Plug In is an add on to the Windows or Solaris Agent It allows a user to perform a database Backup on an Oracle database The Plug In is installed on top of the Agent on the database host to perform the Backups The Oracle Plug In for Windows is installed via the Server Agent install kit It will appear as a new option in the Select Plug Ins to install page The Server Agent kit will not contain the Oracle Instant Client required by the Oracle Plug In for Windows The Oracle Instance Client will be made available through a separate kit The Server Agent kit however will detect when the Oracle Instant Client has not been installed and direct the user to the appropriate installation kit The Oracle Instant Client kit created with InstallShield is dedicated to installing Oracle s Instant Client The kit will only install the Oracle Instant Client into the installation directory of the Server Agent If the Agent has not already been installed the install will terminate gracefully Introduction and Installation Page 31 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 3 1 3 MS SQL Server Plug In The MS SQL Server Plug In is an add on to the Windows Agent It allows a user to perform a database Backup on an MS SQL Server database The Plug In is installed on top of the Agent on the database
26. Job to start the New Job Wizard a program that asks you questions and prompts for details regarding the new Job See Chapter 4 in the CentralControl Operations Guide for more details Backup source type choose Local Drive only or Network UNC Share there may be additional types and Plug Ins shown here depending on your system Filename Encoding Use ANSI if you are using a single language most of the time Use Unicode if you use multiple languages on your system Destination choose an existing Vault Profile created earlier or branch out from this Wizard and create a new one here See Section 2 4 1 Job name choose a unique Job name meaningful to you The name must be 1 30 characters in length and must consist of letters A Z and a z numbers 0 9 and or _ underscore dash dollar sign Note The following names cannot be used as Job names when connected to an Agent PRN CON LPT1 LPT2 LPT3 LPT4 COM1 COM2 COM3 COM4 NUL AUX Register or Global Note Previous versions of the Agent 5 5 or lower only allowed 1 8 characters for the Job name Agent Configuration Page 59 of 121 Agent 6 5 User s Guide for Microsoft Windows File list Backup source Data files System State RSM database Event logs You can include exclude files and subdirectories here See the section below for more details Note You may have a Bare Metal Restore option in this list You need a li
27. Microsoft Windows System files vary by system O S and service packs Usually there are several thousand of them MS Windows makes a dynamic list of these DLLs when you include them in the backup Including the system files allows you to recover from corrupted system files or if you accidentally uninstall some service packs or want to recover with a bare metal restore It allows you to return to the state of the backup without having to reinstall the O S from the installation kit and then installing each service pack separately You should include the System State objects in a backup whenever you modify the Operating System 2 5 4 Other Sources If you chose Network UNC Share you will be able to see and select only Data Files for inclusion in the backup If you selected Local Drive Only in the Backup Source Type you will see Data Files plus you may have depending on your operating system System State RSM database Event Logs IIS Metabase Terminal Services and Active Directory to include in the backup Removable Storage Manager RSM facilitates communication among applications robotic changers and media libraries It enables multiple applications to share local robotic media libraries and tape or disk drives and manage removable media within a single server system RSM uses a database to store its persistent data To back up restore an RSM database the Agent uses a Local Drive Only Job th
28. Monthly 45 2 0 6 vv Backup full The first entry is a Backup of the Job entitled full using the Monthly retention and scheduled for 2 45 a m on the last day of every month The second entry is a Backup of the Job entitled full using the default retention and scheduled for 2 45 a m every day of the week Clearly there is a potential conflict on the last day of the month Both schedule entries are equally applicable Which should be run the Backup with the Monthly retention setting or the regular daily Backup In this situation the position of the schedule entries in the file relative to each other determines which entry should take precedence In this case since the scheduled Backup with the Monthly retention setting appears closer to the top of the file than the regular Backup it has priority At 2 45 a m on the last day of the month the scheduler notices that the two entries would run simultaneously It runs the topmost schedule entry and reschedules the second and any other conflicting schedule entry or entries to run at the next available time For example on January 31 2007 at 2 45 a m the topmost schedule entry is run immediately since its position dictates its higher priority However the scheduler calculates the next available valid time that the second schedule entry may run Since the second entry specifies that the regular Backup is to be run every day at 2 45 a m the next available time that fits these criteria
29. Notification tab ssssssssss 77 on completion or failure 96 Encrypted Index File System eiaa ere 17 password j taa iai 54 Encryption Job information eessssss 38 type reseed sssssssssssss 72 ue d E 111 End User License Agreement 15 End Of Data Detection EOD 112 Entries Scheduled Simultaneously 114 EVault System Restore Bare Metal Restore uss 59 definition esessssssse 85 EVETT LOGS creon En erigi 68 execution priority sees 53 Exit the Agent Assistant 39 F1 function key ssseeeees 33 F5 function key sssssess 48 File list backup source sssssss 59 lock management ssssss 13 Filename Encoding ANSI or Unicode 59 filtering 1 cer 63 Forcereseed Option sss 108 free space ii aiae E 22 from address seseess 77 global configuration file 110 rp 99 Help for Web CentralControl 41 from Agent Assistant menu 40 URL address eene 41 hover the mouse sseeeeee 39 IIS Metabase ssesssessse 68 Include Exclude files and subdirectories 59 lei
30. To prepare your existing machine for upgrading Agent complete the following Jobs 1 Back up the previous Agent Files We strongly recommend that you make at least one Backup of your previous Agent files including all files and subdirectories under the Agent installation directory Do not attempt an upgrade without a Backup 2 Clean up Server Profiles in Global vvc From the Management Console open up the Agent Configuration that you want to upgrade Go to Vaults section check if there is any Server configuration that no longer being used and delete it Also highlight every Server configuration and click Edit and double check the information of this Server Profile is valid Then click OK to save your changes 3 Clean up Jobs After the Global vvc has been cleaned up check all Backup Jobs to see if there is any Job backing up to a Vault that has been deleted from Global Settings If so delete that Job or assign it to a different Vault If you have Jobs that are backing up to Tape drive or Directory on Disk they are local Jobs and leave them unchanged During upgrade they will be registered to the first Vault indicated in Global Settings Introduction and Installation Page 22 of 121 Agent 6 5 User s Guide for Microsoft Windows 4 Synchronize all Backup Jobs After cleaning up the Jobs check the Backup logs of each Job to see if any errors show Validation failed If so you need to verify the validation informatio
31. a fresh install of the Agent kit selecting the desired language when prompted Click OK to continue From the Welcome screen click Next Choose the Modify option from Modify Repair or Remove Agent Management Method Selection is next This allows you to choose how you want to give the proper credentials for the Agent Service to run on the PC Note Use Local System Account and Create Account automatically supply the correct user rights in the administrator group If you select Use custom account you must ensure that the account in the administrator group has act as part of the operating system and logon as a service user rights For a Modify or Repair you can typically leave these credentials unchanged Select the components Agent OTM and or Plug Ins you want to install and deselect the components you want to remove Note If you deselect everything you will be doing an uninstall If you have selected components the installation continues like a new installation See the previous sections Agent Management Method Selection Choose one of will manage my Agent using Web CentralControl hosted at lt Web URL gt will manage my Agent using Web CentralControl will specify the location will manage my Agent using Windows CentralControl only That is you may be asked to use a known Web URL address or to supply one if you want to use Web CentralControl or to only use W
32. are exceeded on the Vault backups for that new Agent will fail to complete This will not affect previously licensed Agents Additional licenses can be acquired and applied to the quota Contact your vendor for further details Licenses are required for these various software products Windows Agents Desktop Agents Agent Linux Agent AIX IBM Agent System i IBM Agent Sun Solaris Agent Novell NetWare Agent Vault Backup Agent ESX Server VMware Plug In MS Exchange Plug In MS SQL Server Plug In MS SharePoint Plug In MS Cluster Support Plug In Oracle Plug In for Solaris Oracle Plug In for Windows ArcWare OFM OTM Bare Metal Restore BMR License Behavior Agents may be either pre version 5 6 or 5 6 and later Depending on the conditions encountered you may be Allowed Disallowed on Job creation Allowed Disallowed on Backups Allowed Disallowed on Restores There may also be Warning Messages Warning and Disallowed messages are displayed in the CentralControl and Agent Logs The conditions for Warnings and Disallowing include Vault storage limit exceeded Vault limit for Agent type exceeded Vault limit for Plug In type exceeded Customer Quota for Plug In type exceeded Agent 5 6 and above only Introduction and Installation Page 35 of 121 Agent 6 5 User s Guide for Microsoft Windows 3 If Vault limit for Agent type is exceeded 2 If Vault Storage limit is 4 If Vault limit
33. at the expense of extra CPU consumption MAXIMUM Always minimize safeset size regardless of the amount of CPU consumption required DEFERAFTER lt time gt Specifies the defer time in minutes DESTINATION lt destination gt Specifies the safeset location ENCTYPE lt type gt Types available are NONE no encryption used BLOWFISHS6 56 bit Blowfish encryption BLOWFISH128 128 bit Blowfish encryption DES 56 bit DES encryption TRIPLEDES 112 bit DES encryption AES 128 256 bit Advanced Encryption Standard encryption EXCLUDE lt filelist gt Outlines the list of files to exclude from the Backup IGNLOCKING YES IGNSECURITY VES INCLUDE fileis RETENTION retention TTYPE lt iype INIT YES IGNALTDATA YES QUICKSCAN YES RETRY YES ees DELAY DELTA YES IGNNOBACKUP YES SVRADDRESS SVRACCOUNT ISVRUSERNAME ISVRPASSWORD Appendix Page 104 of 121 Agent 6 5 User s Guide for Microsoft Windows The following qualifiers apply to Windows Backup commands QUALIFIER DESCRIPTION REGISTRY YES Backs up the Windows Registry under Windows eu pee pee 1 Appendix Page 105 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 4 1 3 Restore Command Options The following qualifiers apply to all Restore commands QUALIFIER CREATESUBDIRS YES DESCRIPTION Creates all necessary sub directories DESTINATION lt
34. data stream bytes processed 6 973 189 793 BKUP I 0000 all stream bytes processed 6 978 110 221 BKUP I 0000 pre delta bytes processed 6 978 110 221 BKUP I 0000 deltized bytes processed 6 978 110 221 BKUP I 0000 compressed bytes processed 5 095 823 625 BKUP I 0000 approximate bytes deferred 0 BKUP I 0000 reconnections on recv fail 0 BKUP I 0000 reconnections on send fail 0 BKUP I 0033 elapsed time 00 46 23 Performing Backups Page 77 of 121 Agent 6 5 User s Guide for Microsoft Windows For subsequent backups only the changed deltized data is copied to the Vault This means less data transmitted and less storage space taken on the Vault But it is still a complete backup and all the data the original seed plus any changes can be restored if necessary Agent PCACCT Date and time 24 FEB 2007 10 15 18 89 0500 The Job BACKUP DailyBak completed successfully BKUP I 0000 errors encountered 48 BKUP I 0000 warnings encountered 0 BKUP I 0000 files directories examined 54 690 BKUP I 0000 files directories filtered 9 736 BKUP I 0000 common files excluded 0 BKUP I 0000 files directories deferred 0 BKUP I 0000 files directories backed up 44 920 BKUP I 0000 files backed up 42 339 BKUP I 0000 directories backed up 2 581 BKUP I 0000 data stream bytes processed 6 973 190 632 6 5 GB BKUP I 0000 all stream bytes processed 6 978 111 212 6 5 GB BKUP I 0000 pre delta bytes processed 34 083 59
35. gt a value provided by the user Examples VVAgent d NV Agent f p usr local lt name gt VVAgent d n 1680 NV Agent s Appendix Page 115 of 121 Agent 6 5 User s Guide for Microsoft Windows 6 Index ALT extension ost edens 11 64 bit Agent installation 14 64 bit Windows Server platform 10 ACIES iar tice intact dedi 17 Act as part of the operating system 17 Active Directory ssssssssss 68 99 mailbox names eee 25 ad NOG tet ael ceu Rue 12 42 60 add multiple agents ssssss 45 Administrator Cue E 12 Rights 1 etd n etas 17 Agent computer name ssssssssssesss 54 Configuration sssssssss 42 75 Configuration file ssssssse 96 detinitlon iis ies 30 from CentralControl 12 GEOUDS s 1 edd etti DE 45 icon name eie sete 49 introduction nannnnnnnaannannnnnn nannan ennn nn nnna 42 Management Method 16 19 20 NAMES c ih eet em e N 45 Properties ice dm dtes 87 DEVICE ET 15 19 Windows Installation kit 14 Agent Assistant Exit se tere emt atia 40 imenu cholces cce detis 40 restart iieri eer Ee I ER tae ertt 40 status messages eee 39 Agent Status Q4 DIL o etie ies io ettet 10 Agent W indows exe sesseeeeee 20 alterna
36. host to perform the Backups The Plug In with ODBC now supports SQL Server 2005 and SQL Server 2008 The Plug In still supports SQL 2000 Upgrades of earlier Plug In versions are supported and do not require any reconfiguration and or reseeding of existing data 1 3 1 4 Cluster Support Plug In The Virtual Server Cluster Support Plug In is an add on to the Windows Agent It allows a user to be able to back up a server that has failed over to another machine node in the cluster The configuration is automatically picked up by the correct server after a failover Single Copy Cluster SCC LCR CCR and SCR are supported 1 3 1 5 MS SharePoint 2003 2007 Plug In This version of the MS SharePoint Server Plug In performs backups and restores of SharePoint Portal 2003 and Server 2007 on Windows 2003 2008 Servers The SharePoint Plug In enables brick level backups and restores of SharePoint items such as webs lists libraries folders and documents This high level of granularity enables backups and restores of the entire site down to different individual document versions You can also restore a document as a document or a document version to the file system The SharePoint Plug In on a restore allows browsing and selection to the file level You can also search for a file to restore The MS SharePoint Server Plug In with the Agent installs directly on the server hardware Introduction and Installation Page 32 of 121 Agent 6 5 User
37. in file lists To make the use of blank spaces and commas in file names possible the following conventions have been developed 1 To add a file name containing a blank space to your file list enclose the file name in quotation marks Alternatively replace the blank space with its ASCII hexadecimal code value Example of quotation marks vv include c Program Files EVault C Documents and Settings Example of ASCII hexadecimal code value vv include c Program 20Files EVault C Documents 20and 20Settings Note The hexadecimal code for a blank space is 20 2 To add a filename containing a comma to your file list enclose the file name in backslashes and quotation marks As an alternative replace the comma with its ASCII hexadecimal equivalent Example of backslash and quotation marks vv include c Program Files EVault C Documents and Settings Example of ASCII hexadecimal equivalent vv include c Program 2cFiles EVault C Documents 2cand 2cSettings Note The hexadecimal code for a comma is 2c Any character even nonprintable ones can be used as a part of a filename To do this enter followed by the character s hexadecimal code Hexadecimal codes Appendix Page 109 of 121 Agent 6 5 User s Guide for Microsoft Windows SPACE 20 COMMA 2c CIRCUMFLEX 5e DASH 2d ASTERISK 2a PLUS 2b QUESTION MARK 3f Refer to Windows
38. it or simply create it and do nothing more The default should be to simply exit and do nothing more If this is not selected select it now Click Finish At this point the application will attempt to contact the Vault that was selected in order to register this new Job If the network is down or the Vault is otherwise unavailable or there are other unforeseen problems then an Error Appendix Page 87 of 121 Agent 6 5 User s Guide for Microsoft Windows dialog box will pop up Normally everything is working ok and this step completes quickly in a few seconds 21 This section should now be completed and the Wizard has disappeared from the screen Your new Job should be listed in the list of Job under the Agent icon on the left hand pane of the screen If instead you received an error message then you should contact your support staff to troubleshoot the problem 22 You should now go to the next example Running an Ad Hoc Backup to run the 5 1 2 Backup Job that was newly created Example 2 Running an ad hoc Backup An ad hoc Backup is usually a one time only unscheduled Backup run for a special or unique reason 1 2 3 Right Click a Job and choose Backup Select a Backup destination a Vault a tape device or a disk directory There is an option to Backup now without further configuration but for this exercise click Next The next screen has Choose a Backup Type and Processing Options
39. the backup is completed the Process Information screen can be Closed Process Information Current process Agent My New Agent Files Directories processed 28433 Delete Ent Aa Process 030C Files Directories data processed 3 7 GB Deeetny Deam Job Job01 Safeset data processed 2 9GB Command Backup Status Backup completed Figure 28 Backup Completed Performing Backups Page 74 of 121 Agent 6 5 User s Guide for Microsoft Windows 3 2 Check the Backup results After a Backup scheduled or ad hoc you can check the results for success or any possible errors Note that you may have chosen in Agent Configuration to be notified by email of successful and or failed Backups See section 3 2 4 for email notification examples Newvorkspace vws Jof x File Edt View Tools Actions Help o x s Refresh Delete Properties ynchn rte E sm etn 724 Test of long na Backup Inactive Backu OO peep gE SJ Sal Curent process C3 Loc Agent My New Agent Files Directoties processed 1 Delete Entry Process 724 Fles Directories data processed 340 KB Deeetn Job Test of long name for Safeset data processed 32 0 KB Command Backup Status Backup completed For help press F1 Figure 29 Checking Backup results 3 2 1 Process Information Backup Processes are the jobs that the System has performed such as Backups Synchs and Restores
40. themselves Do not use any file lock management utilities on Agent installation and application directories or AV directories Directories that contain the AV programs and the Agent installation and application programs can be re installed if the Agent system crashes The operating system can also be re installed but you should also be backing up the System State 1 2 1 4 Default Installation Directories By default the installation will put the files for fresh installs in directories called C Program Files EVault Software Agent C Program Files EVault Software Agent Assistant Where C may be another drive You may still change the path if required All the Agent applications are then located in a single directory but have their own sub directory to run in Requirements like locking down for admin users only won t affect the other applications The Agent would only lock down the Agent sub directory for Administrators The install kit will not remove the top level directory unless it is empty at the end of an uninstall Introduction and Installation Page 13 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 2 2 Installation Procedures Note The 32 bit Agent and 64 bit Agent installations are similar See the Release Notes for versions and supported platforms The Agent for Windows Installation kit is available in a self extracting executable format with the file name Agent Windows 6 xx xxxx exe or Ag
41. to ensure that Vault disk space and quotas are available for all properly licensed users Quotas restrict Customers to some configurable amount of disk space and number of licenses by the Vault So even though there may be more licenses and disk space available on the entire Vault individual Customers can be restricted to a limited amount If an end user is rejected because of license or space restrictions it is up to the user Customer to acquire more licenses A Vault Administrator may disable a User s account for example for Accounting problems This will stop the user from accessing the Vault even though they have previously Registered and performed Backups and Restores Note Job Registration is always allowed Backups will fail if the licenses are not present or are insufficient exceeded If an Agent already has a claim on the necessary licenses it has previously done a Backup of that type the operation Backup or Restore will be allowed Introduction and Installation Page 37 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 4 A Agent CentralControl Configuration Overview The Agent program runs as a service on the computer that will be backed up The way to control direct it is with the CentralControl GUI program One CentralControl program controls many Agents on many Servers on a network 1 Each computer to be backed up needs an Agent 2 You need to connect from the CentralControl to an Ag
42. to provide any status or administration functions The account under which services are running is shown in VVAgent and BUAgent logs Functional Three modes of operation of the Agent for Windows 2000 Server 2003 Server XP Professional Vista Server 2008 are provided Ad Hoc Using the CentralControl application the User can configure Backup and Restore Jobs on an Agent The specified User must have the Backup Files and Directories privilege The initial configuration requires these privileges Scheduled Backup jobs can be configured to run in scheduled mode Using the CentralControl application the User can schedule Backup and Restore Jobs on an Agent If the VVAGENT EXE program is run as a System service logged in under the System Account User no special privileges are required to run scheduled jobs CLI Command Line Interface mode allows the User logged on to the System console to execute Backups and Restores directly from the command line interface or in a batch file Users must log on with an account that includes Backup Files and Directories privilege This privilege is enabled by default for the Backup Operators and Administrators groups 1 2 1 2 Configuration File locks The directories where the Agent program files and configuration files are stored can be locked down to prevent both reading and writing by non privileged users The only user groups with permission will be AAdministrators group ABackupOp
43. upgrade of this Agent View Details Figure 2 MAPI Upgrade screen For example in your older Agent s Job you may have had some mailboxes MDB names that started with a number and you used a wildcard combination such as 1 to select them for backup The new Agent using Active Directory names shows the names as starting with a letter So the old Job parameters will not find the mailboxes The old names will show in the View Details You should edit the job and change the 1 selection to something like A for this example You can always review the upgrade details including the mailbox names missed later in the Upgrade Log file Introduction and Installation Page 25 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 2 5 Silent Install The InstallShield program allows users to create an installation answer file to be used to install another Agent silently that is without any user interaction An administrator can create an answer file on one machine and then play that back on another machine to perform an identical installation So an administrator with many installs can run the installation once and copy the files to other remote machines and run them silently there Configuration File A configuration file is required for silent installation This xml format configuration file contains the properties that need to be set for the installation This file is not supplied with the installation The
44. using the installation Wizard 1 2 Log on to the System Double click on the self extracting executable file Agent Windows 6 xx exe You are first prompted to select a language for the installation Choose English French German or Spanish InstallShield sets up the installation process Extracting and Preparing From the Setup Welcome dialog click Next A text viewer window appears From the viewer screen Users can read or print Support Notes and product Release Notes Click Next to proceed The software End User License Agreement window is shown You must Accept this to continue the installation Select Install Type You can choose a Typical Install or a Custom Install Typical will finish without you having to choose more components It will take you to the end Step 13 and begin the actual installation If you choose Custom you will be asked the following steps before you begin the installation Agent Management Method Selection is next This allows you to choose how you want to give the proper credentials for the Agent Service to run on the PC Note Use Local System Account and Create Account automatically supply the correct user rights in the administrator group If you select Use custom account you must ensure that the account in the administrator group has act as part of the operating system and logon as a service user rights See the note in section 1 2 1 1 Privilege Requ
45. with VV EXE 1 Backup section of the job configuration file Thread Model Default Possible values Default Single Combined BlockProcessor or MaximumBlockProcessor 2 Restore section of the job configuration file Thread Model Default Possible values Default Single Combined or BlockProcessor Notice that there is no MaximumBlockProcessor option here 3 At the command prompt specify ThreadModel Value where Value is one of the options above For example ThreadModel Single Agent Configuration Page 69 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 6 Schedule the Job A Job a Backup or Synchronize but not a Restore can be run at pre determined scheduled times All Jobs can also be run manually ad hoc or unscheduled when desired acmeWorkSpace WS E ault Software CentralControl IDE x File Edit View Tools Actions Help o Ww BIG E Up One Refresh Delete Properties Backup Restore Syncnronize Workspace AcmeWorkSpace VW Name Sie Type LastModified mE Exch vss G Processes Folder C SEE and CQ P Friday Job 25 MAR 2009 09 09 36 65 0400 EHE PCIE 924 Schedule 25 MAR 2009 10 04 18 95 0400 Er M Test 2 21 Settings 27 MAR 2009 11 54 25 72 0400 New Job Oby Log 09 JAN 2009 16 18 22 39 0400 Agent Configuration j lo 2 53 Log 17 MAR 2009 11 31 15 41 0400 Schedule Entries WaAgent 1 317 Log 27 MA
46. y i365 A Seagate Company EVault Software Agent 6 5 for Microsoft Windows User s Guide March 2009 This document describes how to install and use the version 6 5 Agent for Microsoft Windows for Windows and Web CentralControl Backups and Restores Agent 6 5 User s Guide for Microsoft Windows Contents I INTRODUCTION AND INSTALLATION eene 7 L I MV TREES INOW E ctiee tik each cere cesta ea ae ecm eet eae emia ea 8 EL Pod KM i e i i S 10 1 2 Agent for Windows Installation eeeeeeeeeeeeeeeeeee nennen 11 1 2 1 System Requirements faces tS OP cca iy sealed cadre iieii i riit E ali 11 1 2 1 1 Privilege Requirements eese 12 2 42 Confieuration File locks nne e teet ette CR GR ens 12 1 2 1 3 Open Files File Lock Management and Anti Virus Programs 13 1 2 1 4 Default Installation Directories ssseeeeen He 13 1 2 2 Installation Procedures eror le iva neta weve dea sir s d asa nra siio n sua 14 1 2 2 1 IT D 14 22 2 lt IREQUIFOMONES M 15 1 2 2 3 Running the Self extracting Install Kit 15 1 2 2 4 System Privileges for EFS uuo eee eretetie eterne eint uxo boue ttes 17 1 2 3 Setup IVIGINFCN ONCE aae certet ectees tpe puderete innean epii tte molette fee 18 1 2 3 1 Installation Languages sssseeeseeeeeeeeeeerrererrerrrerrrrrrrerrrrrrrrrrrererererereeeent 18 1 23 22 Modify
47. your files preserve directory structure and overwrite options here 4 1 1 1 Original or Alternate Location Original location or alternate location If you choose original you may overwrite existing files If you choose alternate you may choose to create subdirectories Note You can Restore a Backup from a UNC path to the original location But if you attempt to Restore to an alternate UNC path it will fail and log an error 4 1 1 2 Subdirectories When restoring to an alternate location you may choose whether or not to Restore your Backups in their original directory configuration If you choose not to create sub directories all of your files will be Restored to one directory If you choose to Restore to the original location the initial directory structure is recreated When this option is selected choosing not to create sub directories has no effect To specify an alternate location you can either enter the location in the text box or click on the Browse button to search for the location Note If two files with the same name but located in different volumes are Restored to the same alternate location CentralControl does not differentiate between volume names The first file is Restored and then overwritten by the second file For example a user copies some system files from C WINDOWS to D WINDOWS After some time the user Restores files from C and D to an alternate location The first WINDOWS file is Restored and then o
48. 0 Server 2003 Server XP Pro Vista and Server 2008 System The procedures provided describe the minimum resources and information required to rebuild the Windows operating System to its state prior to the last System Backup The recovery procedure can be performed either from a Backup tape directory on disk or directly from a Vault Manager Note An Agent on a Windows System 2008 currently cannot do System State or Event Log Backups or Restores When you are recovering using the CentralControl you need to meet some basic requirements and follow some basic restoration steps Once these basic steps have been completed you need to complete the recovery by following one of the two outlined methods 5 2 1 Hardware Requirements Ensure that the appropriate minimum System configuration is available This may involve simply replacing a crashed disk device Note any differences in the configuration such as changes in the network card or disk device 5 2 2 Software Requirements Ensure that the appropriate installation media is available The minimum System software includes For Windows 2000 Server 2003 Server XP Pro Vista Server 2008 installation CD identical to that used during original installation All of these including Service Pack levels should be identical to those installed on the original System Agent for Windows Installation media identical with that installed on the original System and or CentralControl Installation media ident
49. 1 Agent 6 5 User s Guide for Microsoft Windows 2 4 4 1 Virtual Server Agents Microsoft provides Server Clustering Services MSCS Multi node clusters can be configured using different combinations of Active and Passive nodes When a node is Active it is actively handling requests When a node is Passive it is idle on standby waiting for another node to fail From a GUI perspective there is one server for each physical node and also one server in the GUI for each cluster virtual server Virtual servers are marked with a different icon see Figure 17 Features e A user can connect to an Agent with a Plug In and proper license on a Virtual Server or Local machine a node via IP or name e The Virtual Server Agent can back up virtual server shared data without re seeding or in case of a failover e Once created Jobs on a shared drive belonging to a virtual server can be used by all Agents on the cluster e Scheduling of virtual server backups is handled between node Agents without schedule overlapping The configuration files are located on the drive owned by the virtual server e Each physical node in a cluster configuration requires a separate installation of the Agent each with a separate cluster Plug In and license You also need to enter the licenses of the Plug Ins on the virtual server as well The Cluster Plug In should not be visible on the virtual server Licensing Example If we have a three node cl
50. 1 00 a m on days Monday through Friday This configuration file is checked for changes every minute If any changes occur the schedule is reloaded There is no need to stop and start the Service Appendix Page 113 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 4 4 2 How to use the AT Service under Windows In addition to the VVAgent Scheduling program included with the product you can use the AT service The AT service is a standard scheduling service In order to use the service make sure it is set for automatic startup To do this open Control Panel gt Services and then check the startup options for the Schedule Service To use the AT service set the startup to Automatic The AT service will remember scheduled jobs even if the machine is rebooted Nevertheless it is wise to create a batch file that can be used to recreate the jobs if they are accidentally deleted A typical command file might look like this gt at ntservl 19 30 every M W F c vvemd vv exe Backup myJob ret daily at ntservl 19 30 every S c vvemd vv exe Backup myJob ret weekly We suggest you enter the node name so that the command procedure can be run from a remote machine Also the executable path must be full and complete More help on the AT command can be found in the Windows help file 5 4 4 3 Entries Scheduled Simultaneously Assume the Schedule cfg file has the two following entries 45 2 last vv Backup full retention
51. 23 register log eese enne 54 Registration ssssssussss 50 93 RegS Y 67 reinstalling seeeeene 85 Release Notes eeeeeessss 15 23 Reload Last Workspace 48 Removable Storage Manager RSM 68 Remove ltem button ssssssse 62 Rename files sesssssssssss 81 Repair definition 20 folders s ooo don Ro 99 maintenance sssssssssseee 18 Requirements 64 bit Agent seeeeee 15 re register definition ssssssssess 110 for bare metal sssssssssss 38 Index re registration ssseeeese 54 6 S66d cune eer IR ode 72 Restore all streams or only data streams 82 destination ssssssssssssss 80 from another computer 54 from the following safeset 82 rename incoming files 80 section of job file sssss 69 to an alternate UNC path 81 Wizard s etti et aid 97 Restore log delta recreation failed 108 Retention dale uiu ETE RD UA 76 definition enii eaaa 52 sched le iiini aas 70 TYPO EUN 73 RSM database sss 68 back p eter deri 59 Save default Workspace sssss 42 password oiii io
52. 39 of 121 Agent 6 5 User s Guide for Microsoft Windows You may also see Job Status messages in the balloons and when hovering such as There is a failed Backup Job There is a Backup Job with errors A Backup Job has not run in a week Backup completed with errors Note If your Agent is controlled by Web CentralControl you will have all the menu choices active But if the Agent is controlled by Windows CentralControl only the Exit will be active If you Exit the Agent Assistant scheduled backups will still occur but you will not see the status messages here If you only want to restart the Agent Assistant go to Program Files on your installation disk lt Agent Assistant directory and run the program called Maestro exe 1 4 1 1 Help Show Status and Launch Web CentralControl menu choices If your Agent was configured at installation time to be controlled by Web CentralControl you will see Launch Web CentralControl Show Status and Help active not grayed out in the Agent Assistant menu choices Launch Web CentralControl Stop running processes Show Status o 2 13PM Show Status will bring up a screen with the latest message This is the same message that showed in the balloon and when you hover the mouse over the Agent Assistant icon in the System Tray You can also Launch Web CentralControl from here x Backup completed with errors Launch Web CentralControl
53. 5 User s Guide for Microsoft Windows 2 5 2 Adding Removing a File or Directory with an existing Backup Job When you first create a Backup Job you must include one or more files or directories folders See the section above on Adding a File or Directory to your new Backup Job Later you may want to add or remove files or directories from the Backup Job Select a Job in the CentralControl window and select Properties for that Job either from the icons or by right clicking or by using F2 Select the Source tab in the Properties window Task Properties Job1 a 2 xl General Advanced Log Source Encryption Tape NV Data Files System State Options ASM database x Directory File Recursive CA arcldr exe 0001 No Add Filename Encoding Default Unicade TUN Figure 23 Source Tab in Job Properties This displays the existing list of files and directories for this Backup Job You may select highlight one or more in the lower window and click Remove You will be prompted with a message Are you sure you wish to delete the scheduled entry or entries The Add and Options buttons work as described in the previous section on Adding a File or Directory to your new Backup Job Click OK when you are finished Agent Configuration Page 66 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 5 3 System State and System Files Depending
54. 5 User s Guide for Microsoft Windows 3 2 4 Email Notification If you have configured the Notification tab in Agent Configuration and correctly entered the email information sections from address SMTP address and to addresses then you can expect to receive emails about the success of the backup The Agent supports PLAIN LOGIN and CRAM MD5 SMTP authentication Agent Configuration 24 x Vaults Retentions Open File Notification Advanced Plugin Power Management m Notification M vs Az Iv Send e mail on failure Iv Send e mail on error Figure 31 Email Notifications The following email example demonstrates a first backup with all the selected data backed up The second email example demonstrates that less data only the delta is sent after a seed The first time you run a backup the data is seeded That is all the data has to be copied from the PC to the Vault The Job BACKUP DailyBak completed successfully Agent PCACCT Date and time 23 FEB 2007 10 17 26 25 0500 BKUP I 0000 errors encountered 36 BKUP I 0000 warnings encountered 0 BKUP I 0000 files directories examined 54 678 BKUP I 0000 files directories filtered 9 731 BKUP I 0000 common files excluded 0 BKUP I 0000 files directories deferred 0 BKUP I 0000 files directories backed up 44 919 BKUP I 0000 files backed up 42 338 BKUP I 0000 directories backed up 2 581 BKUP I 0000
55. 6 32 5 MB BKUP I 0000 deltized bytes processed 29 660 588 28 3 MB BKUP I 0000 compressed bytes processed 8 711 184 8 3 MB BKUP I 0000 approximate bytes deferred 0 0 bytes BKUP I 0000 reconnections on recv fail 0 BKUP I 0000 reconnections on send fail 0 BKUP I 0033 elapsed time 00 03 03 Performing Backups Page 78 of 121 Agent 6 5 User s Guide for Microsoft Windows 4 Performing Restores Note This chapter references Windows CentralControl only Restores with Web CentralControl are described in the Web CentralControl documentation and help There are several circumstances or reasons you may want to do Restores To recover one or more data files or directories You can Restore them to their original location overwriting any that are there or Restore them to a different location on that disk so that you can then decide on which files you want to copy restore To recover data that was backed up from one computer to be Restored on another similar computer System To recover a complete System from the bare metal up when the original System has been lost You can run multiple individual Restores at the same time i e simultaneous restores Each one will start a new process which you can monitor 4 1 Restoring a Safeset Restoring a Safeset is the most common usage allowing you to recover anything from a single file to a complete directory structure To start a Restore Job and with a Job sele
56. CRIPTION INCLUDE lt filelist gt Names files to include in the listing SOURCE lt source gt Names the location of the safeset file LOG Sends VV List output to a file named LIST LOG If a Job name is specified with the command the file is created in the Job directory otherwise it is created in the root directory of the VCS FORMAT Determines the amount of detail included in the VVList log Choose either BRIEF FULL or DUMP a 5 4 1 7 Verify Command Options The following qualifiers apply to the verify command QUALIFIER DESCRIPTION DESTINATION lt destination gt Names the location of files to verify e g C The default is to use the original file locations INCLUDE lt filelist gt Outlines the list of files to include EXCLUDE lt filelist gt Outlines the list of files to exclude IGNALTDATA YES Does not verify alternate data streams TERRORSONLY YESI IGNSECURITY YES Does not verify security information Appendix Page 107 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 4 1 8 Forcereseed Option Delta recreation allows the user to rebuild a DTA delta file by using job synchronization This command line only option will force a re seed in case of a failure with delta recreation in rebuilding delta files Originally before delta recreation if the backup detected that the required DTA file was missing or corrupt the backup was forced to reseed With the delta recre
57. CentralControl 11 logs eite tpe E 12 CD restore from ssssssssssssss 82 CentralControl Management Console 30 Operations Guide sssss 42 Change registration sssssse 23 Check Status ssssssssssssss 44 Cipher strengths n 47 Class Registration Database 67 Cl nrbe ient ioior es 12 Command Mode sssess 102 Command Syntax 109 File Formats sssssssssss 110 Cluster Support Plug In 14 COM system state scite ce 67 Combined threading model 69 Comma Separated Value adding groups S reari ara 45 Command Cycle ssesseee 70 command prompt for threading model 69 command line esssssssssss 110 complete backup sss 78 Configuration file for restore 84 Page 116 of 121 Agent 6 5 User s Guide for Microsoft Windows file lock down ssssssssss 12 Configure foe ES 60 Malls oe csi citt t verd tet eh 42 50 context sensitive help 33 copies online essssesseseee 52 Copy to Clipboard ssssssssssss 51 corrupted system files 68 Create Account automatically 15 19 Ag
58. Control application If not set you must select one manually If there is a password on the workspace it will prompt you for it on every startup Auto Refresh Display for Selected Agent every minutes This global value applies to all Agents but only refreshes the one that is selected highlighted It will be polled for changed information every of minutes an integer value from 1 to 15 to refresh the screen display You may also refresh the screen at any time with the Refresh button or with the F5 function key Update Progress Display every lt gt seconds Specifies the number of seconds an integer from 5 to 10000 after which the Progress Monitor Display will poll the Agent for changed information Return maximum lt gt of files and directories Shows the maximum number of files and directories from 10 to 10000000 that will be returned at one time when you select to view them This optimizes the system in cases where there may be large directories and you have to wait while the filenames are read and displayed If there are more returned than the number here you will be prompted if you want to see them all NOTE In the above three it fields do not use a separator such as a decimal point or comma in the fields Default Text Viewer This is the viewer that is used to show logs XML based and other text based files Agent Configuration Page 48 of 121 Agent 6 5 User s Guide for Microsoft Windo
59. E M 61 Installation language eese tenente 29 Procedures eese 14 InstallShield sssssessussss 15 IP or DNS address 38 italicized letter sssssssssssss 62 Job configuration files 110 definition eeesssssssssssss 42 hate iui aset ueh 59 names not to use eseese 59 SOUINGS 4 4 ene eret eris 54 Status messages ssssss 40 synchronization eseese 108 Job CFG file threading model 69 Keep my current registration 23 Language choices at installation sssssssssse 18 Page 117 of 121 Agent 6 5 User s Guide for Microsoft Windows languages Eng Ger Sp Frare eaat 29 Launch Web CentralControl 40 Leave unchanged sssseeeess 19 License Cluster Support ssssssssss 58 End User Agreement 15 for OTM s recie ie eR PARTS 16 for re installing ssssss 92 for version 5 53 Vault 14 licensing agreement tore 99 and installation ssssssssse 14 Director based 9 quota system aait iaaa r 35 Terminal services ssssusse 68 Local catalog files ssessesssss 110 disk or tape backup ssss
60. EB 2009 14 40 17 00 0400 f Processes RA Test Expand 5S TestboD Delete Restore N Synchronize Refresh Properties F2 Starts an unscheduleT acr NUM pg Powered by i365 Z Figure 26 Ad hoc Backups This starts the Backup Wizard which asks you for A destination Vault tape or directory on disk You may choose Skip further configuration and Backup Now or click Next Backup type and options Depending on your choice of Vault tape or disk make selections here for type and options Note that a Vault Backup will skip over this screen Retention scheme Select a retention scheme daily weekly or monthly This is the same as in the scheduling of Jobs Options Quick file scanning and Backup time options This is the same as in the scheduling of Jobs Click Finish to complete the configuration and start the Backup Performing Backups Page 73 of 121 Agent 6 5 User s Guide for Microsoft Windows As the Backup is running you will see a Process Monitor screen that shows the progress of the Backup Job Process Information Current process Agent My New Agent Files Directories processed 10028 Process 030C Files Directories data processed 2 2 GB Job JobO1 Safeset data processed 1 8GB Command Backup Status Processing N Current file File name C depot agent cabot Do olUserGuide_image09 jpa File size 35 43 KB Figure 27 Backup Progress Once
61. If you select Processes in the left pane you can see a list of processes Double clicking on one will show you the details This Process Information will normally be deleted after approximately one hour in this list Or you may delete it with the Delete Entry button The information about the job is still retained in the log files To ensure an accurate current picture of the processes you must perform a Synchronize Performing Backups Page 75 of 121 Agent 6 5 User s Guide for Microsoft Windows 3 2 2 Safeset Properties Below each Job in the left pane are Safesets and Logs Safesets are the sets of Backup data sequentially numbered on the Vault They remain until their retention date expires Double clicking a Safeset will show you its properties Safeset Properties Task IVB Back Catalog number 00000002 Location E NIVB D atas QDODODO2 S51 Status Online Backup time 12JAN 2005 09 23 00 00 0500 Storage size Original 2424 MB Deltized 242 4 MB Backup type Full delta Retention Days 7 Copies E Encrypted No Compressed Yes Media type Disk Tape label Expiry 19 JAN 2005 09 23 00 00 0500 Figure 30 Safeset Properties 3 2 3 Log Files Log files are the System transcripts of what happened while the Backup Synch or Restore function was happening Double clicking on a log will display the contents which you can also print Performing Backups Page 76 of 121 Agent 6
62. LC ee 94 5 2 2 Software Requirements ME 94 5 2 3 Windows Restoration Steps eee n etre cet pen dier eris ee E Ir Eden e iu 95 5 2 4 Windows Recovery Problemi ena rater tst need exe ab eit Er eate 98 5 2 5 Recovery Verification for Windows sess 98 5 2 6 Active Directory RestOFes o ino ore eis sa naa wees din suse uaeewacadeuatasestbeueSs 99 5 2 6 1 Troubleshooting M 99 5 3 Cluster Awareness Cluster Plug In eere 100 5 3 1 Main Features of the Cluster Plug In esses 100 5 3 2 Installation Setup Recommendations sssssssssssennnnn 101 5 4 Command Line Interface CLI iiccic cc ecoca suce cea ecu cda nutu nuu eoi id ciu eg ecu erint 102 5 4 1 VV exe CLI Command Mode rrr redirent eacus eus 102 5 4 1 1 General Command Options 2e ied etel te sdenantanatntnagecentataeaendat 103 541 2 Backup Command Options ret eee aed aceite 104 5 4 1 3 Restore Command Options sienne tete tante Ranae taut cesebabeevsetaneceueeas 106 SAA Sync Command Options aci ehe tut ctor beca sete a pct 107 54 1 5 Inventory Command Options eterne rte 107 5 4 1 6 List Command Options erre er rtt ear uttr ec nardi 107 54 1 7 Verify Command ODEIODS u ee tti so stone cutn sese pte ttai s sa paca dae 107 5418 JForceresced Option ann obe ah duele ied ea ek duni 108 5 4 2 CL Command Syntax 2 en cota sd tania etate 109
63. NDS The values are YES or NO The default is NO This only applies to NetWare 4 2x or greater Backup defer after This is used with Full Backups After the specified number of minutes the Backup will skip any Appendix Page III of 121 Agent 6 5 User s Guide for Microsoft Windows new files or parts of new files that were not backed up completely previously This makes it easy to auto seed a large Backup over a period of several days or even weeks enc password This specifies the encryption password for the file data This is the password case sensitive that will be used to encrypt or decrypt safesets log log to file If this is true messages are logged to a file The file is written to the Job directory and has the same name as the current command e g data_directory myJob Restore log NOTE that upon successful completion of a Backup the file Backup log is renamed to a numbered file e g 00000099 1og log detail This is the level of detail in the log file The levels in increasing order of detail are NONE SUMMARY DIRECTORIES and FILES The default is FILES nds pass This specifies the password for the account used when backing up the NDS nds path This specifies the starting point in an NDS tree for the NDS Backup nds user This specifies the account used when backing up the NDS Restore source For server Restores the safeset number can be shortened e g s
64. Next 5 Select Total Uninstall or Program Files Only A total uninstall removes all traces of the application from your System Program Files Only leaves Job configuration files log files delta files and Backup Safesets on your computer for future use 6 Click Remove to uninstall Note You cannot Cancel after this stage as the uninstallation is now irreversible 7 Once the Remove uninstall is complete click Finish Introduction and Installation Page 21 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 2 3 5 Upgrading from earlier versions Agent 6 50 supports upgrades from The version 6 50 Agent only supports upgrades from version 5 6 or 6 30 Agents Agent versions earlier than version 5 6 must be upgraded to 5 6 before attempting an upgrade to 6 50 Agent versions later than 5 6 but earlier than version 6 3 must be upgraded to 6 3 before attempting an upgrade to 6 50 Upgrading an Agent to Version 6 50 involves these tasks Meeting System and Software Requirements Preparing the Computer Upgrading Program Files and Configuration Files Meeting System and Software Requirements To upgrade to Agent 6 50 your System must meet the minimum requirements mentioned in the User Guide Note Available free space of the volume that the Agent is installed on should be bigger than the size of all Delta files the size of the largest Delta file a reasonable cushion at least 100 MB Preparing the Computer
65. Page 9 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 1 1 Agent 64 bit This manual covers both 32 bit and 64 bit Agents A 64 bit Agent can only be installed on a supported 64 bit Windows Server platform See the Agent Win 64 Release Note for a list of those supported platforms If you try to install it on a non supported platform you will get an error message This installation package is not supported by this processor type Contact your product vendor The 64 bit Agent currently supports the following Plug Ins e MS SQL Server Plug In e MS Exchange Plug In e MS SharePoint Plug In e Cluster Plug In The 64 bit Agent is controlled by the same CentralControl as the 32 bit Agent If you do an Agent Status after configuring a 64 bit Agent you will see the OS version as one of the supported platforms For example Agent status EY System name SRVAB4BIT Network address 192 168 2 110 Operating system Windows 2003 OS version Windows Server 2003 x64 SP2 0 Agent type EVault InfoStage Agent Agent version 00 2344 Agent build date Aug 21 2007 14 07 36 Process number 1136 MS Exchange Plugin DR 5 00 2344 MAPI 6 00 2344 S LServer Plug in version 6 00 2344 Oracle Plug in not installed V ault Plug in not installed Cluster Plug in not installed SharePoint Plug in not installed Figure 1 64 bit Agent Status Introduction and Installation Page 10 of 121 Agent 6 5 User s Guide for Mic
66. R 2009 11 46 47 59 0400 Refresh WAgent 2 2 17 Log 27 MAR 2009 11 54 18 21 0400 WWagent 3 32 1 Log 26 MAR 2009 08 32 20 39 0400 Properties WWaAgent 128 Log 26 MAR 2009 16 24 44 24 0400 Inventry 22 7 Report 17 MAR 2009 11 31 26 55 0400 Display edit agent configuration mmf p Powered by i365 a Figure 25 Schedule the Job Start the scheduling from Tools gt Schedule Entries or right click on an Agent This brings up the Schedule List screen For a new installation this will be empty Click New to add a new schedule This will start the Schedule Wizard which will take you through the steps to configure a schedule Select a Command to schedule You may choose Backup Synchronize or Custom command To perform a backup choose Backup Select a Job from the list It shows the Target and Destination for each Select a Backup type Note This screen will not be displayed for a backup to a Vault You would select Backup type and Processing Options for local disk or tape Select a Retention Choose Daily Weekly or Monthly from the list This determines how long your Backup will be kept online Set the Options Choose Quick File Scanning on off and Backup Time Options These are also accessible in the Create a Job Wizard Note You may have MS Exchange options here See the MS Exchange Plug In User Guide Agent Configuration Page 70 of 121 Agent 6 5 User s Guide for Microsoft Windows
67. SI file The SSI file on the CD DVD must correspond correctly to the safeset number that is specified under Restore from the following safeset If not the CC will show an error when the restore operation begins saying that the medium is not the right one When the Restore operation begins it will request a certain CD DVD to be mounted in the drive if there is no media mounted If a second or more media is required it will be prompted It will not prompt if the requested SSI is on a CD DVD that is already in use i e mounted Performing Restores Page 82 of 121 Agent 6 5 User s Guide for Microsoft Windows 4 1 3 Process Information Restore Press the Finish button to start the Restore process The Restore process proceeds and the process information is displayed A progress bar will indicate the approximate time used and time remaining for each file Process Information Curent process e Agent My New Agent Files Directories processed 2694 Process 0390 Files Directories data processed 627 1 MB __ Stop Process Job Job01 Safeset data processed 542 1 MB Command Restore Status Processing Current file File name C symantecconsole setup exe File size 34 03 MB BHEBHUBHEGREBHUSESRESHUH Figure 33 Restore in Progress 4 1 4 Log Files for Restore Jobs You may wish to review the log file afterwards Under the Job name in the CentralControl GUI left pane is a selection called Logs A Restore p
68. Status In this screen and others in Windows CentralControl you may use the What s This help the in the upper right corner or right click on a field for further information on the fields as well as the main Help menu F1 for general help Or you may reference the CentralControl Operations Guide Agent Configuration Page 44 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 2 1 Agent Groups Normally when you create add a single New Agent you enter six pieces of information not counting the Save password checkbox Description Network address Port User name Password Domain Agent Groups allow you to add multiple agents at one time with a user created text file containing agent information This is a faster and easier way for an administrator to add many similar Agents to a system When you first create a group to logically hold Agent names it is empty Instead of adding the names individually as if they were new the Group function allows you to add a block of them using a csv Comma Separated Value text file that you create Later you can propagate the agent configuration Vault registration retention and notification and Job and schedule configuration to all of the agents in that group This function is described in detail in the Agents Groups section in the Windows CentralControl Operations Guide manual Agent Configuration Page 45 of 121 Agent 6 5 User s Guide for Microso
69. This window allows you to enable disable Quick File Scanning and to configure the amount of time to allow the Backup to complete and also to specify if you want the Backup to defer to the next day if it can t complete on time By default Quick File Scanning is on This option allows the Backup to quickly scan the System to figure out if any file has changed by reading the header information on each file that the System supplies The alternative is for the Backup to read every file in the Backup completely to see if the file has changed and is a much slower method but is 10096 guaranteed to find all changes in files For almost all situations you should leave Quick File Scanning on Disabling deferring means that the Backup time window settings will be ignored and all your selection will be backed up in one pass regardless of how long it takes Normally it is preferable to defer a long Backup to the next time the Backup is scheduled when this happens the Backup simply starts where it left off from the previous time The Backup Time Window indicates how long you are giving the Backup time to complete before stopping It is normally set to 8 hours Accept all the defaults on this window and click Next Command cycle Choose Weekly or Monthly The screen describes how to select the schedules Click Finish The Schedule List panel appears Click OK Appendix Page 89 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 1 4 Example 4
70. Workspace With the workspace selected highlighted you may choose Save Workspace or Save Workspace As to save it Choose a name that is meaningful to you for your Workspace As well as saving the current Workspace with a new name you may create new Workspaces open existing ones save only the current one with changes and see the recent ones Because a Workspace contains important User names and Passwords necessary for access to do Backups it is advisable to optionally encrypt these Workspaces with a Workspace Password so that unauthorized Users cannot gain access to them Agent Configuration Page 46 of 121 Agent 6 5 User s Guide for Microsoft Windows Set Password for Workspace C Program Files ACMEsAcmeWork EJ Eg Old password Old password Cancel New password Encryption type DES 56 bit Y Mew password Confirm password Figure 9 Set Workspace Password The Workspace Password option allows you to add or change a Password as well as choosing an encryption type with different cipher strengths If this is the first time that you are using a Password here there will not be an Old Password so leave that field blank Select an encryption type and create a New Password case sensitive up to 31 characters The different types have different cipher strengths ranging from DES 56 to AES 256 e None no password e DES 56 bit e Blowfish 56
71. able to follow the server when it fails over to another node in a cluster The Agent can still access its configuration on a shared drive and scheduled backups will occur as usual without it looking like a different backup and causing a reseed Agent Differences e At Agent installation time you will have a choice of installing the Cluster Support Plug In which you must have installed and be properly licensed to be able to use the Agent on clusters System name EVAULT TW Network address 192 168 2 27 Operating system Windows 2003 OS version Windows Server 2003 SP2 0 Agent type EVault InfoStage Agent Agent version 5 00 2344 Agent build date Aug 21 2007 12 39 14 Process number 3736 MS Exchange Plug in not installed S LServer Plug in not installed Oracle Plug in not installed Vault Plug in not installed Cluster Plug in version 5 00 2344 SharePoint Plug in not installed Figure 15 Cluster Support Plug In Agent Configuration Page 57 of 121 Agent 6 5 User s Guide for Microsoft Windows Agent Configuration E 21 xi Vaults Retentions Open File Notification Others Plugin Plug in Select Plug in Cluster virtual servers j Set License key Test cx Options Cancel Figure 16 Cluster Virtual Servers Cluster Support Plug In License e When you first configure an Agent on a Virtual Server you will be prompted for a location on a drive that the Vi
72. ack to normal Note These steps are done with a Backup that was done with System State and Files see section 2 5 3 of this Guide It is not the BMR done with the EVault System Restore application described in section 4 3 of this Guide The steps below may refer to the new System as a replacement System Also the old System may be referred to as the original System 1 Reconfigure hardware that is similar at least a minimal configuration to the original hardware 2 Create a logical drive that matches the original configuration Although hardware does not always need to be identical be aware that some drivers that are listed in the Backup set may be incompatible with hardware on the new Systems and may require you to manually remove or install drivers in Safe mode 3 You may optionally want to test your System state Restore on some other test hardware different from your replacement hardware before you actually perform the System state Restore on the replacement System 4 Reinstall the same version of the operating System as was installed previously as a stand alone Server to the same drives and paths to which the operating System was previously installed 5 When re installing the operating System you must use the same Server names as those used on the original System 6 When re installing the operating System you must install all relevant service packs patches as those used on the original System 7 When re instal
73. ackup Also enter your Password in the Verify Password text box Note that the password is case sensitive Click Next 5 From the Select Restore Objects dialog select the file s you would like to include exclude from the Restore 6 From the Destination Options dialog establish the location to which the files are to be restored whether or not you want sub directories created and if existing files should be overwritten The defaults are to restore to an alternate location you need to specify the location create sub directories and overwrite existing files 7 From the Advanced Restore Options dialog set any desired options The defaults are to not restore locked files to not restore the Local Registry Novell Bindery NDS depending on the operating System and to restore all data and security streams You may change any or all of the defaults 8 Click Finish Check the Restore log to see if the Restore was successful Appendix Page 90 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 1 6 Example 6 Cross Computer Restore Normally when a Job is created to do a Backup the client uses a unique configuration file You must create a Profile for the Server which you want to Restore from with the same authentication information as the original computer used for Backup You may want to use this method for a disaster recovery plan as well as for normal data migration There are limitations on which operating Systems can s
74. ackup Time Window indicates how long you are giving the Backup time to complete before stopping It is normally set to 8 hours Accept all the defaults on this window and click Next 10 Click Finish and the Backup Job starts displaying the progress of the Backup Appendix Page 88 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 1 3 Example 3 Scheduling a Backup Job When you are creating a new Job at the end of the New Job Wizard you have the option to Run Schedule or Exit If you select the Schedule radio button and click Finish in the Job Wizard the Schedule List panel appears To schedule an existing Job in the CentralControl Right Click the Agent and choose Schedule Entries from the menus The Schedule List panel appears To schedule a Backup 1 2 3 4 5 10 11 12 Click the New button on the Schedule List panel The schedule Wizard launches Welcome Click Next Select Backup from the schedule command list Click Next The Select a Backup Type window appears but is grayed out Click Next The Retention window appears Choose a Retention scheme used to specify how long we will keep the Backups on the Vault daily weekly or monthly There are defaults that we will use for this exercise Daily is retained for seven days Weekly is retained for a month and Monthly is retained for a year For this exercise choose default Daily and Click Next You should be now on the Options window
75. ackups There is one Agent Profile name per Server that needs to be backed up 2 Save the default Workspace as a named Workspace the default is MyWorkspace To save all your configurations Agents Jobs and options you must save your Workspace with a name of your choice or use the default You may have more than one Workspace saved but only one open at a time 3 Configure the Vault with Agent Configuration i e Agent Properties You create a Profile with the properties of this Agent to connect with your account on the Vault Some Users may have only one Profile to service their one account i e all Agents back up to the one account Others may have multiple Profiles and accounts on one or more Vaults 4 Create a Job Each Agent on the CentralControl has Jobs with names unique to that Agent Other Agents may have similar or different Job names even if they do similar functions A named Job can be one of many used to do different types of Backups in different ways at different times When you create a Job you specify the Profile created above to allow you access to the Vault i e your account 5 Schedule the Job The Job can now be run automatically at times determined by you All Jobs can also be run manually ad hoc when desired Once these configuration steps described further in this chapter have been completed you will be ready to run a Backup Backups are described in the next chapter Agent Co
76. al Backups 5 From the Tools menu select Restore from another computer from the Vault Profile dialog select the Vault Profile that was created above Click Next 6 On the Registered Computers dialog select the computer that originally stored the data being restored Click Next 7 Onthe Job dialog select the Job that protects the data to be retrieved Click Next 8 Onthe Import Job you are told that all information required has been collected to accomplish the Restore Click Next 9 If the Job is already created the System will tell you be prompted to overwrite it Click Yes to overwrite 10 This process downloads catalogs for all available Safesets for this Job Appendix Page 91 of 121 Agent 6 5 User s Guide for Microsoft Windows 11 This process when complete spawns the Restore Wizard starting with the Select a Source dialog The Restore now continues like a Restore from the original computer select Safeset select Restore objects etc Note that now you will have a new Job in your list of Jobs which came from the other Agent It only does Restores and does not allow Backups 5 1 7 Example 7 Bare metal Disaster Recovery This section outlines the steps required to recover from a worst case disaster whereby you have lost your entire Server System i e hardware operating System and data files These steps will walk you through the CentralControl so as to get your new Server System up and running b
77. apter and 0 is the SCSI id 0 of the tape device The following qualifiers apply to all commands QUALIFIER DESCRIPTION PROGRESS YES Shows progress messages LOG YES Logs messages to a file DETAIL lt detail gt Determines how verbose the logging messages will be ENCPASSWORD lt password gt Is safeset encryption password case sensitive ASSIST YES Requests operator assistance if necessary when loading tapes IGNLABEL YES Ignores tape label and expiry date processing LABEL lt label gt Explicitly specifies the tape volume label UNLOAD YES Ejects the tape when the program is finished with it USEEOD YES Uses EOD instead of writing volume trailers DIAGNOSTICS YES PARAM file spec Specifies a parameter file that is used as input to the program FORMAT PRIORITY 5 DIRECTORY This setting specifies the location of all the Job specific files and the root of the Job data sub directories Appendix Page 103 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 4 1 2 Backup Command Options The following qualifiers apply to all Backup commands QUALIFIER DESCRIPTION COMPRESSION lt type gt Types available are NONE Do not compress any data MINIMUM Minimize CPU consumption possibly at the expense of a larger safeset size NORMAL Balance CPU consumption against safeset size o DEFAULT same as normal o STANDARD same as normal BETTER Minimize safeset size possibly
78. ard amp Enterprise SP2 R2 SP2 Server 2008 Standard Enterprise and Datacenter Network A TCP IP stack for communicating with the Vault Director and CentralControl software YAWN YAWN M Optional Open File Software for the Windows Agent e Open Transaction Manager OTM 1 12 211 for Windows included in the installation kit OR e Open File Manager OFM 10 not included available separately OTM is a product of Columbia Data Products See the CentralControl Help files or the CentralControl User s Guide for configuration details OFM is a product of EVault Software See the CentralControl Help files or the CentralControl User s Guide for configuration details Introduction and Installation Page ll of 121 Agent 6 5 User s Guide for Microsoft Windows Note The CentralControl GUI optimally requires the video setting of 16 bit graphics This setting is found in your Windows gt Settings gt Control Panel gt Display Properties gt Settings 1 2 1 1 Privilege Requirements Installation To install the Agent Administrator or equivalent access is required for the target machine Note If you want to manage an Agent from both Windows CentralControl and Web CentralControl they must both be installed using the same service account user identities That is BUAgent and VVAgent service accounts must be the same If not the BUAgent will not be able
79. at possible differences were there in the hardware or software settings that could have affected the restoration Were any errors reported in the Restore log file Were all the necessary drivers installed 5 2 5 Recovery Verification for Windows Once the Restore procedure is complete there must be a way to determine and validate if the restoration is complete and correct The listing and testing of the Jobs should be performed as part of the Systems recovery planning The specific Jobs to be performed for verification will depend on the application environment deployed and the System s importance Once the System is restored it is crucial to verify the integrity of the restoration The test can be as simple as placing a duplicate file in a different directory structure and testing for any differences within the file Then confirm that the file can be opened using a known application and that you are able to send email to a known address It can also be as complex as completing an SQL query on a known database set Whatever the test both the list and the test itself must be planned and executed during normal System operation Appendix Page 98 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 2 6 Active Directory Restores See section 9 2 2 9 2 3 and 9 2 4 in the CentralControl Operations Guide for detailed information These sections cover e Perform a Primary Restore e Perform a Non Authoritative AD restore e Perform an Au
80. ation feature on a missing or corrupt delta file the job fails and logs a message Then the user is able to rebuild the DTA file through job synchronization The parameter will only apply to CLI The UI will not be affected In case of a failure in rebuilding a delta file this is an alternative approach to rebuild the delta file by reseeding With this parameter if the Vault supports delta recreation and the recreated file is unusable then the backup will be forced to reseed The syntax of this parameter is VV backup jobl param jobl vpb forcereseed Note Delta files can be recreated only if a backup was done by a version 6 Agent to a version 6 Vault If you back up a safeset using a version 6 Agent to a version 5 Vault and then upgrade the Vault to version 6 any delta information cannot be recreated If you back up a safeset using a version 5 Agent to a version 6 Vault and then upgrade the Agent to version 6 any delta information cannot be recreated In these cases it will report errors in the restore log that the DTA recreation failed on the version 5 files The restore itself will still function properly In this case you can use the forcereseed option to create new delta files that are compatible with the version 6 Vault But if you back up a safeset using a version 6 Agent to a version 6 Vault then the delta information can be recreated When performing a Backup to a non Vault location i e Local backup delta re
81. bit e TripleDES 112 bit e Blowfish 128 bit e AES 128 bit e AES 256 bit Confirm re enter the password and click OK The actual password is not displayed as you type it in It is shown here as asterisks the star character for security reasons You are prompted for this password each time you open the Workspace If you lose this password you will have to recreate the Workspace In this screen and others you may use the What s This help the in the upper right corner or right click on a field for further information on the fields as well as the main Help menu F1 for general help Or you may reference the CentralControl Operations Guide Note If the F1 Help screen is open even minimized the What s This help will not be active The F1 help must be closed for the What s This help to function properly Agent Configuration Page 47 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 3 4 Options From Tools gt Options you can set workspace options as well as options for other functions v Automatically reload last workspace on startur a IV Auto refresh display for selected agent every 1 minutes Cancel Update progress display every 5 seconds Return maximum 100 files and directories Default text viewer loaviewer exe Browse Figure 10 Workspace Options Automatically Reload Last Workspace on Startup Automatically loads your last saved workspace when you start the Central
82. case sensitive These fields are described in Section 3 3 of the Windows CentralControl Operations Guide Agent Configuration Page 50 of 121 Agent 6 5 User s Guide for Microsoft Windows Under the Agent Configuration screen you can also add a new Vault or edit or delete an existing Vault connection Note that you must have a Vault selected highlighted to be able to edit or delete it Ax The following list has jobs that are still associated with the Vault you want to delete You cannot proceed until you have deleted all the jobs Copy to clipboard Cancel Figure 13 Can t delete a Vault connection with jobs If you try to delete a Vault Connection that has Jobs associated with it you will be prompted to delete all of the Jobs Jobs first The Copy to Clipboard button allows you to capture the list of Jobs so that you can paste that list into Notepad or a word processing document for review Agent Configuration Page 51 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 4 2 Agent Configuration Tabs Agent Configuration 21 x Vaults Retentions Open File Notification Advanced Power Management Server Network Address AB Backup AB Backup com TW 192 168 2 27 Edit tr Figure 14 Agent Configuration tabs The Agent Configuration screen has several tabs available Note that this figure shows an already configured Agent not a new one With some
83. cense for this to be able to back up See Overview of EVault System Restore in the CentralControl Operations Guide Set the options Quick File Scanning on off Backup time Options Disable Deferring and Common File exclusion filtering These are also accessible in the Schedule Job Wizard See the CentralControl Operations Guide for more information Select an encryption type choose one from the list or none You must supply a Password if you choose to encrypt your data on the Vault The data cannot be recovered if you lose the Password Note that the password is case sensitive Configure the logs set log options and log copies Choices here depend on your Backup activity and your need for detailed logs and their length of retention Changes here only affect the logs that will be created not those already created Note The default choice to automatically purge expired log files means that when a safeset is expired the log files will also be deleted If you want to delete log files before the safeset expires you can choose to keep the last X number of days of logs In both cases you cannot keep the logs for longer than the safeset unless you copy them off manually Finish Run immediately schedule a Backup or simply exit To do an ad hoc on demand Backup you would choose to run this Job immediately For this chapter we are going to schedule the Job to run later Choose either Schedule a Bac
84. creation information is included by default To suppress this behavior run the backup via the Command Line Interface with FORCEDELTAREC No Appendix Page 108 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 4 2 CLI Command Syntax Commands can be abbreviated as long as the result is not ambiguous Most commands and parameters are unique to within 4 characters The format of the command string is as follows gt VV command lt Job gt para A command is performed on the specified Job The parameters are used to override any associated parameters in the Job and global configuration files Each time a command is performed the parameters provided on the command line lt Job gt wvc file and the Global vvc are used to form the complete syntax of the command 5 4 2 1 Using File names in Command Strings Some CLI settings require the inclusion of file names Enter file names in the following format INCLUDE C WINNT V Users can include a list of files in their CLI settings Commas are used to separate file names in a list Enter a list of file names in the following format INCLUDE C WINNT C TESTA File names that contain commas or blank spaces as part of the name require special treatment because Windows and the Agent use these symbols for specific purposes Windows uses blank spaces to divide the command line into a program s arguments The Agent uses commas to separate individual names
85. cted highlighted either Choose Tools Restore or Right Click on the Job in the left pane or Click the Restore icon or use CTRL R acmeWorkSpace WS E ault Software CentralControl DE x File Edit View Tools Actions Help amp By Backup Restore Synchronize Up One Refresh Delete Properties Workspace AcmeWorkSpace WS Name Size Type Last Modified EE PC 3P 1 C3 safesets Folder E Processes SJ Logs Folder DP rridaw Expand fell 3P Friday 1 33 Job Proper 27 MAR 2009 12 56 57 91 0400 Delete Backup Synchronize Refresh Properties F2 Starts a restore operation on the selected agent INUM p Powered by i365 A Figure 32 Starting a Restore Performing Restores Page 79 of 121 Agent 6 5 User s Guide for Microsoft Windows The Restore Wizard starts and allows you to Select a type of source device Vault tape or directory Depending on what you choose here you may also select a Vault and a Safeset or a range of Safesets Enter the Password if the Backup is encrypted You may not see this screen if the Backup was not encrypted If you have lost the Password you cannot access the Backup data Note that the password is case sensitive Select the Restore objects files or directories You can expand the directories if available and select or deselect files to include in the Restore Enter the Restore destination You may choose
86. d If the wrong account type is provided or the account credentials are wrong the installation will fail silently The SetUp log will contain the error information Note If you use Custom account then both ServiceAccountName and ServiceAccountPassword gt should have valid values The account name should be in the form domainname username or if a built in domain is used the username should be in the form Ausername For example An account with a domain name lt AccountT ype gt Custom lt AccountT ype gt lt ServiceAccountName gt MyDomain Administrator lt ServiceAccountName gt lt ServiceAccountPassword gt password lt ServiceAccountPassword gt A built in domain account lt AccountT ype gt Custom lt AccountT ype gt lt ServiceAccountName gt Administrator lt ServiceAccountName gt lt ServiceAccountPassword gt password lt ServiceAccountPassword gt InstallDir required If you are upgrading from a previous kit the previous installation directory will be used for the silent installation directory FeatureOTM This is for turning on off the OTM Plug In installation If not specified it defaults to Off Note If you use Silent Install with OTM at the end of the installation the system will be rebooted automatically so that OTM can be operational FeatureCluster This is for turning on off the Cluster Plug In installation If not specified it defaults to Off FeatureSQL This is for turning on of
87. destination gt States the destination to Restore to e g c INCLUDE lt filelist gt Outlines the list of files to include EXCLUDE lt filelist gt Outlines the list of files to exclude IGNSECURITY YES Does not Restore file ownership and permission information OVRWRITE YES Overwrites existing files If this option is not specified the user will be notified of each existing file OVRLOCKED YES Overwrites locked files SOURCE lt source gt Names the location of the safeset file IGNDATA YES SVRADDRESS Server Vault address SVRACCOUNT Server Vault account name SVRUSERNAME Server Vault user name SVRPASSWORD Server Vault user password case sensitive The following qualifiers apply to Windows Restore commands QUALIFIER DESCRIPTION REGISTRY YES Restores the Windows Registry under Windows EXCHLOGALTLOC Restore Exchange log alternate location Appendix Page 106 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 4 1 4 Sync Command Options The following qualifier applies to the synchronize command synch QUALIFIER DESCRIPTION SOURCE lt source gt Names the server to re synchronize from By default the Backup destination is used 5 4 1 5 Inventory Command Options The following qualifier applies to the INVENTORY command QUALIFIER DESCRIPTION DOTT fn 5 4 1 6 List Command Options The following qualifiers apply to the list command QUALIFIER DES
88. e 38 Drive only sssseeeeee 59 security settings ssesssss 17 System Account 8 15 19 log COPIES 1 hice ene 60 file definition esses 76 TIE r SGQd e rei rere 72 OPUONS i iore teet t ted 60 Login page of Web CentralControl 40 URl address uii 41 Logon AS A Se VICO ci sie aei etaed 17 Credentials for Agent Services 15 19 Maestro cfg Agent Assistant configuration 41 MaestI0 6X6 de e eai ntt ban 40 main drop down menu suse 33 MAPI backup odit i ediscere 54 MAPI Plug In UP OFAC Cases erae treten eee 25 Mapped Drive only caren a a 59 Network drive Only 68 maximum number of files and directories 48 MDB mailbox names sssssss 25 MOdify acc ere tremere ater evicted 18 Move the Agent to another Web CentralControl 23 MS Exchange Plug In 14 31 MS SQL Server database sss 32 Pl gzltt seno REID 32 multi cpu System 69 multiple catalog entries 80 multi threading Index for performance sssesusss 69 MyWorkspace sssssee 42 46 nested exclusions and inclusions 63 Network Addres S gnr are uicem 50 connectivity is down ssss 53 UNC Share
89. e Item button allows you to un select names from this lower list if you change your mind before you click the OK button If you have a directory with a large number of files and you want to select most of them it might be easier to Include them all and then Exclude from the list the ones you don t want You should exclude any files and directories that will be busy open during the backup and do not need to be backed up This includes the directory where the Agent is installed The backup will still work but you will see error messages in the log file such as error opening file You may also select one directory folder at a time to be backed up When you click Include you will get a message asking if you want to include all files or only the ones that match your selection criteria filter Note that you must have the drive letter selected to properly show select files in that drive If there is at least one item file or directory selected in a drive the drive letter for that drive will change to an italicized letter That is for example from C to C Agent Configuration Page 62 of 121 Agent 6 5 User s Guide for Microsoft Windows Confirm Include Include all files in the following directory Sh Iv Recursive Include only files in the directory matching this filter e g tm t m Include only files matching this filter e g tst exe htm Figure 21 Confirm Include Recursive m
90. e System Manager Console If the older names were different the newer names will cause a reseed Introduction and Installation Page 24 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 2 4 MAPI Upgrades If you have an MS Exchange MAPI Plug In installed on a previous 5 6 6 0 6 1 Agent you may be prompted to replace or remove older MDB mailbox names This will only occur if the installation finds any names that were displayed as LegacyExchangeDN names MDB and these would not match the newer Exchange System Manager Console Active Directory names At this stage of the upgrade it will create a log file with a list of mailboxes that do not match You can see this with the View Details button You must click the I want to proceed with upgrade of this Agent box to enable the Next button to be able to proceed with the upgrade MAPI Job Upgrade Warning The MAPI upgrade has made an attempt to automatically replace older MDB mailbox names used within existing Backup Job selections with Active Directory names used by Exchange System Manager Console However due to the wildcard selections in your MAPI jobs some names do NOT coincide with the new Active Directory names Click on View details to see which recipients mailboxes will not be selected or will be added If you proceed with the upgrade you can later manually change the backup Job to correct wildcard selections as shown in the log F want to proceed with
91. e location as the executable The Job specific configuration files reside in the directory pointed to by the data directory value in the global configuration file Notes A Job specific setting overrides a global setting and a command line parameter overrides everything Spaces before and after a value are ignored Anything after two forward slashes is treated as a comment If the last character on the line is a dash it is treated as a line continuation character The following gt license account Xyz Appendix Page 110 of 121 Agent 6 5 User s Guide for Microsoft Windows is equivalent to key 12345 license account xyz license key 12345 5 4 3 3 Settings that are Global to all Jobs SETTING DESCRIPTION Data_directory This setting specifies the location of all the Job specific files and the root of the Job data sub directories license account license expiry license key license options license version license vendor Your Service Provider or software provider will supply the license settings All settings are sensitive to case and spacing retentionN These are settings for retention N where N is from 0 to 9 e g retentionl retentionN name At least one retention name should match the name specified by the Backup retention parameter retentionN online days This specifies the minimum number of days to keep the safeset online The parameters are 0
92. e maximum length supported 32 000 characters When backing up to either local media or an older Director the Agent will filter out these longer path selections Windows CentralControl will Introduction and Installation Page 8 of 121 Agent 6 5 User s Guide for Microsoft Windows only support browsing of path lengths up to the buffer size limit of approximately 8 000 characters When this limit is reached it will show a dialog box with Selection spec is too long preventing the user from browsing any further Web CentralControl does not have this limitation 11 Browse and back up network resources via UNC paths for Windows Agents only The UNC share will be the root for the browse instead of a device letter 12 Oracle Plug In for Windows has functionality similar to that of the existing Oracle Plug In for Solaris non RMAN 13 Cross catalog searching Users can search through all available catalogs when restoring files without switching Restore Wizard screens 14 Restore from another computer The User can restore from another computer when the job name is identical on both computers 15 The Agent supports symbolic and hard links on Vista and Server 2008 The Agent can back up and restore the symbolic link itself but not the target If the symbolic link is a directory the Agent will not traverse the target path Handling hard links allows the Agent to process a single instance of all selected hard linked files That is
93. e registration or restore from another computer situation PARS W 0002 Due to a computer registration configuration file weekend is missing the following information PARS W 0002 Enc Password Encryption Password please use the CentralControl to re enter the missing information In this version of the Agent the agent re registration process creates a register 1log log file that reports any missing Job file settings The log file can be viewed via the CentralControl once the re registration has completed Any attempt to perform either a backup or restore using one of the affected Job files will fail until the Job file has been reconfigured Should this failure happen the backup or restore log file will contain information similar to that of the register log indicating which Job settings are missing Agent Configuration Page 54 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 44 Cluster Support The concept of a cluster involves taking two or more computers and organizing them to work together to provide higher availability reliability and scalability than can be obtained by using a single system Clustering provides e multiple physical computers e shared storage e applications such as MS Exchange or MS SQL Server can run on any computer in the cluster e reliability by moving the applications to a healthy computer e transparency to the end user e a reduction in single point of failure such as co
94. e same one used for file or System State backup but it has a special selection option called RSM This option is always available on the CentralControl backup restore interface if RSM service on the client is installed and functioning To back up the RSM database check the RSM option Event Logs This backs up the Windows Event Logs Event log databases store events that are viewed by using the Windows Event Viewer program To back up all Event logs currently available on the system select Event Logs checkbox on CentralControl backup interface To restore event logs select Event Logs checkbox on the CentralControl restore interface IIS Metabase The backing up of IIS involves the backup of the IIS Metabase The IIS Metabase is a database similar in structure to the Windows Registry The IIS Metabase is optimized for IIS and provides a hierarchal storage and fast retrieval of IIS configuration properties for Web sites Virtual directories FTP Sites SMTP and NNTP sites Terminal Services Licensing Database Terminal Service licenses are stored in a database that needs to be properly handled during backup restore If Terminal services is installed and licensed on a Windows 2003 2008 server you will see this source option 2000 2003 Active Directory The Agent supports backups and restores of the Windows 2000 2003 Active Directory It supports restoration of replicated data where the target is the primary AD server
95. eans to include all files and directories below this directory Otherwise you may choose to select certain files depending on their names and extensions A period means a recursive directory Previously if a file selection contained nested exclusions and inclusions the exclusions would always take precedence Now the selection with the most detail will take precedence This allows for nesting of multiple inclusions and exclusions In these cases the filtering will avoid traversing excluded directories 2 5 1 1 Wildcards in File Names and Directories An asterisk means all files with any partial name or extension or a part start middle end of a Directory name A question mark means a single character in a file name or Directory Agent Configuration Page 63 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 5 1 2 Wildcards in Directory Paths Wildcard path elements are handled and supported for Backup selections The Director does not support or recognize wildcard folder selections for the purposes of Restore The Agent supports wild carded path elements for both inclusion and exclusion For example assume you have on your server a directory called Users and below it are directories for each user s name in alphabetical order C Users lt all the A s C Users lt all the B s and so on until all the Z s gt You want to be able to back up all these user directories If you simply select C Users
96. ent when you create a new Agent 3 You must supply a Name IP or DNS address and user password credentials 4 Then you must Register the computer on the Vault You must Register a computer on a Vault to be able to log on to the Vault and establish a connection The Vault must know that this Agent is valid and is authorized to perform its functions You will need to re register a computer if you are restoring from another computer or you are performing a bare metal Restore described in chapter 4 of this Guide Jobs are registered during the creation of the Job and are used during a Backup They contain information such as Which Profile is used i e which Vault What data is to be backed up What type of logs do you want What type of encryption if any When is it scheduled to run QT a Note The first Backup is a seed a complete full Backup the next and subsequent ones are deltas i e changes only but they are equivalent to and still considered a full Backup That is you are able to restore all or any files from it Depending on how your System is configured There may be more than one Vault you can connect to One CentralControl usually controls all the Agents on your network You can also back up to a disk or tape that is local to the Agent machine Introduction and Installation Page 38 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 4 1 Agent Assistant Overview If yo
97. ent Profile eseeees 42 JODs o ertet II IM ED 42 cross catalog search s 9 80 CSV text file for adding groups 45 CTRL B iure ais 73 CT REAR Lite ends 79 current status of the Agent 53 current version requirements 11 Custom command 70 Install reet tutte ei 15 Data lg 68 Protection Vault sssss 110 database backup sssssssssss 31 days oriine icc icio tbe teet es 52 Default Text VieWe Taan dm ads 48 WOIKSPaCe i di pe odis tete 42 delete the scheduled entry 66 Delta after a seed ssepe ains 38 72 file missing or corrupt 108 recreation toilet tei 108 Destination Jb is sisien 70 Director WORK and RAID 13 Directory on Disk uuusss 22 82 disable real time scanning on reads 13 DLLs dynamic lsb ds nnee 68 DNS name sssssssseeemeeene 44 Do not restore existing files 81 Domain Authentication ssssssssss 44 ere nr 17 Double clicking on a log 76 drive letter selected susus 62 DVD restore from sssssssssssssseee 82 EFS backups sssssssssss 17 email backup notification ssssss 75
98. ent Windows x64 6 xx xxxx exe Your Service Provider may have renamed this file This single self extracting executable file contains all these components necessary to install the Agent under Windows e Windows Agents 32 and 64 bit e OTM 32 and 64 bit e SQL Server Plug In 32 and 64 bit e Oracle Plug In 32 bit e MS Exchange Plug In 32 and 64 bit e Cluster Support Plug In 32 and 64 bit e SharePoint Plug In 32 and 64 bit 1 2 2 1 Plug Ins MS Exchange MS SQL Server Oracle Cluster Support and SharePoint Plug Ins and OTM can be installed along with the Agent That is there is no separate install program for individual Plug Ins You can always install a Plug In afterwards by running the installation again with the Modify option See the CentralControl Operations Guide and the separate Plug In Guides for more information on licensing and installation Note that Plug Ins require a separate license if you are connecting to a Vault that is lower than version 5 53 If you are connecting to a Vault that is version 5 53 or more the license is supplied automatically from the Vault To apply a license that is not supplied automatically you first install the Plug In Then enter and validate the license from CentralControl under Agent Configuration Plug In tab See the CentralControl User Guide Oracle Plug In for 32 bit Agent If you install the Oracle Plug In you must also install the Oracle Instant Client for Window
99. erators group ALocalSystem user Previously the configuration files were readable by all users Locking the directory tree down will prevent non privileged user from reading sensitive information in the configuration files or run applications in those directories Introduction and Installation Page 12 of 121 Agent 6 5 User s Guide for Microsoft Windows Of course the Agent itself will still be able to perform its functions Only users without the proper permissions will be locked out 1 2 1 3 Open Files File Lock Management and Anti Virus Programs The system supports two optional file lock management software utilities called Open Transaction Manager OTM from Columbia Data Products and Open File Manager OFM from EVault Software Note Both OTM and OFM must NEVER be installed on the same System Installing both OTM and OFM is not recommended or supported Other open file software products are available Typically OTM is used on small to medium sized servers while OFM is used on large servers OTM and OFM are intended to protect open files such as user data files and databases Installation and Agent directories should not be included in Agent backups Also if using VBA the Director WORK and RAID locations should be excluded from scanning If you use an Anti Virus program you should disable real time scanning on reads sometimes called outgoing on some AV products Do not back up the AV directories
100. erver 3 For other types of safesets it should be the full name e g tape9 mondayl ssi See Backup destination for more details Restore include This specifies a comma separated list of files to back up To specify a whole directory tree use the syntax For example C TEMP DOC would include all the DOC files in C TEMP or any of its sub directories See section 9 2 2 1 for more data on filenames Restore exclude This specifies a comma separated list of files to exclude from the Backup The set of files that will be backed up is the set of files specified in the include list minus the set of files specified in the exclude list See section 9 2 2 1 for more data on filenames Restore overwrite This is used to specify whether files are overwritten during a Restore The values are YES or NO The default is NO It overwrites existing files Restore replace locked This overwrites locked files Restore ignore security This does not Restore security related information for the file Restore create subdirs This creates sub directories Restore use orig dirs This Restores to the original directories Restore destination This specifies the location to Restore to Some examples are NEZ Restores to original locations and creates sub directories c Restores to C creating sub directories c temp Restores to c temp without creating sub directories Restore registry
101. etails The EVault Software Agent and EVault Software Director applications version 4 and above also have the added security feature of an over the wire encryption method Over the wire encryption is not available when connecting to a Vault lower than version 4 1 Preface Page 6 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 Introduction and Installation This User s Guide is intended for the System Administrator responsible for ensuring that their Users computers are properly configured to be backed up and that Backups and Restores can be run successfully The computer Users who use the Servers are not usually aware that their Systems are being backed up Different Servers may require different files and directories backed up on different schedules depending on what data needs to be secured Some may require backing up more frequently depending on how the data changes its volatility This Guide will show the Administrator how to install the Agent select data to be backed up configure the Agents to do that and how to schedule the backup times Restores are also covered in detail The Windows CentralControl Operations Guide manual covers all the details about Windows CentralControl and Agents from the point of view of how to operate the program Note that BUAgents running under Web CentralControl are described separately in the Web CentralControl documentation The Agent installation uses the same program fo
102. f the SQL Plug In installation If not specified it defaults to Off FeatureExchange This is for turning on off the Exchange Plug In installation If not specified it defaults to Off FeatureOracle This is for turning on off the Oracle Plug In installation If not specified it defaults to Off FeatureSharePoint This is for turning on off the SharePoint Plug In installation If not specified it defaults to Off FeatureAgentTray During a silent install this switch on or off will install or not install the Agent Tray program Default is off Introduction and Installation Page 27 of 121 Agent 6 5 User s Guide for Microsoft Windows RegisterWithWeb CC This is for turning on off the Registration with Web CentralControl If not specified it defaults to False Off WebCCURL required This is only required if RegisterWithWeb CentralControl is set to True On WebCCPort required This is only required if RegisterWithWeb CentralControl is set to True On WebCCLoginName required This is only required if RegisterWithWeb CentralControl is set to True On WebCCPassword required This is only required if RegisterWithWeb CentralControl is set to True On OTMForceReboot This tag if set to true will make the system reboot after the installation otherwise the rebooting will not occur BackupConsoleurl This is only required if FeatureAgentTray is set to True On BackupConsoleHelpUrl Thi
103. for Plug In type exceeded is exceeded 1 If Vault Base License 5 If Customer Quota for is not valid Plug In type is exceeded Registration Allow Allow Allow Client Key N A Job Creation Disallow Allow Disallow Client Key N A Backup Allow Allow N A Client Key N A Restore Disallow Disallow N A Client Key N A Registration Allow Allow Allow Allow Allow Job Creation Disallow Allow Warn Warn Warn Backup Disallow Allow Disallow Disallow Disallow Restore Disallow Disallow Disallow Disallow Disallow Registration Allow Allow Client Key N A N A Job Creation Disallow Allow Disallow N A N A Backup Allow Allow N A N A N A Restore Disallow Disallow N A N A N A Figure 4 License Behavior for Agents If the Agent already has a claim on the necessary licenses it has previously done a Backup of that type the operation Backup or Restore will be allowed Client Key refers to the older license key that was installed on the Agent The Vault did not See or use this key N A means Not Applicable Introduction and Installation Page 36 of 121 Agent 6 5 User s Guide for Microsoft Windows Scenarios If an end user can successfully register an Agent to a Vault then that Agent will be able to perform Backups and Restores Successful registration means that the Vault accepts the Agent s credentials and can supply the licenses that the Agent needs After this itis up to the Vault Administration
104. from there You can only back up the SQL Server with a SQL Server Job on the SQL Server Virtual node And if you create a new SQL Server Job from an MS Exchange Virtual node you will be able to see the SQL Server in the drop down Backup Source Type box But you cannot back up the SQL Server from there You can only back up the MS Exchange Server with an MS Exchange Job on the MS Exchange Virtual node Appendix Page 101 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 4 Command Line Interface CLI The Command Line Interface CLI is a feature that enables users to run the Agent from a command prompt instead of through the CentralControl GUI This feature is mainly used to Restore data if the CentralControl application is not available The CLI can be used to perform functions on both VV exe and VVAgent 5 4 1 VV exe CLI Command Mode The CLI can be used to execute commands on VV exe VV exe is part of the Agent package and is responsible for Backup and Restore functions You can use the CLI to perform the following general Jobs m emen 770000 RECOVER Menu driven restores files from tape disk or a remote Vault Service Provider Appendix Page 102 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 4 1 1 General Command Options Since the software makes uses of ASPI only versions 4 2 or greater of NetWare are supported ASPI devices appear as STAO where ST means SCSI tape and A is your first SCSI ad
105. ft Windows 23 Save the Workspace A workspace is a convenient and functional means to organize your Backup environment into manageable pieces You can create as many workspaces as necessary to represent logical groups in your network Backup environment For example a workspace might be created for each physical location or department in a large company Within each workspace Agents and Jobs are created Each of these organizes and defines various parameters of the Backup process They manage the regular Backup activities within a network To save all your configurations Agents Jobs and options you must save your Workspace with a name of your choice or you may leave it at the default MyWorkspace The CentralControl program will prompt you to save any changes before you exit CentralControl You may have more than one Workspace saved but only one open at a time acmeWorkSpace WS E ault Software CentralControl i OF x File Edit View Tools Actions Help Expand PN EINEN 5 Bw uU W New Agent x 2 A New Group Delete Properties Backup Restore Synchronize wwe mme sele OOO Last Meded New Workspace Size Last Modified Agent Open Workspace i Save Workspace Fi PC JP 1 Agent Save Workspace As IS PCJohnP1 Agent Recent Workspaces E TestDoD Agent Workspace Password Exit Save the active workspace INUM w Powered by i365 4 Figure 8 Save the
106. ge ade 43 Fig re 6 Agent Properties te cte terae recen RR eed Eie uaa ETE UN dence M ELHEEUME E MEE A ERE 43 Figure 7 Check Agent Stats odios peu ipte fee Sona de ce te dn E Qe du iique dee ng de eae de Nd 44 Figure 8 Save the VVorkspace iier ehe ere eb eee Re Pe eae bu hd ee Rupees Rr Be ade 46 Figure 9 Set Workspace Password e enne nenne nennen nnn nnns 47 Figure N00 Workspace ODEOTFS e asd cette e cei ect t eodt qu detUce t ced et deduce n eid eA dede dad 48 Figure Start Agent Configuration isch tect td cate cheat hat ket at eee tutte ets 49 Figure 12 Vault Configuration Wizard ssssssssssse nn enne 50 Figure 13 Can t delete a Vault connection with jobs eee 51 Figure 14 Agent Configuration tabs ccccccccccssssseseeeeeeeeeeeeeeeeeeeaeeeseeeeaeaseaesseeeeeeeueeaeaaaas 52 Figure 15 Cluster Support Plug In tinent ntn nhat degi knot x inania 57 Figure 16 Cluster Virtual Servers Cluster Support Plug In License nsssnnrrrrrrrrrrrrrrnee 58 Figure 7 Virtual Server Agent Ico nee tete er eter er ekecereenkpeoretuke cerei ken he vere Maps 58 Fig re 18 Createa Job eie ree Pep aire ne ays pere 59 Figure 19 Backup Source and ODptOTDS ue erre Ceroeco terne o Cetera eeeneceteckatecnetestesteckansane 61 Figure 20 Include Exclude Directories and Files eseseeeeeeee 62 Pig re 2 l Confirm dnclddesssos bte uec IE M EU
107. guration Settings Checklist Install the version of the Client Agent for Windows described on your Configuration Settings Checklist Using the CentralControl first name the untitled Workspace Choose File Save Workspace As Enter a name in the File Name text box The name does not have to be the same as the one on the original System However it can be the same Press Save If desired enter a Password in the Password text box and confirm it Note that the password is case sensitive Choose an encryption type from the Encryption type drop down list Click OK Use the right mouse button and click on your Workspace Click once on New Agent This opens the Agent Properties dialog Enter the Description and the Network Address The Description is the name of the Agent It can be anything that you choose It can be the same as the name on the original System but does not have to be The Network Address can be specified using either a numerical IP format 192 0 0 1 or a textual DNS format myAgent myco com The default Port is 808 Enter the Username Password and Domain The Username authenticates this program with the remote Agent System When restoring under Windows specify a Username with Backup Operator or Administrator privilege Click on the Save Password check box Specify the domain name in the Domain text box The domain can optionally be left blank under the following circumstances you are not specifying a Windows Agent yo
108. h button on the Standard toolbar When asked to confirm the Synch click Yes This starts the Synch process The Process Information dialog is displayed When the Synch is complete click on Close Using the Restore Wizard 1 Appendix With the Job highlighted click the Restore button on the Standard toolbar The Restore Wizard leads you through the remaining restoration steps From the Select a Source dialog you need to select which type of source device to Restore from From the drop down list choose Vault Tape Device or Directory on Disk If you choose Vault you need to choose which Vault to Restore from Choose one from the drop down list You also need to choose the Safeset to Restore from Choose a Safeset from the drop down list Next from the Encryption Options dialog enter your Password if your Backup was encrypted Note that the password is case sensitive Select the files to include or exclude from the restoration under the Select Files dialog From the Select Files dialog you can choose to Add files Remove files and or Search for files Next select one of the following destination options Do you wish to Restore files to their original locations If you select no enter the alternate location in the text box Do you wish to create subdirectories Do you wish to overwrite files that already exist From the Advanced Restore Options dialog set the Advanced Options Do you wish to overwrite files tha
109. ical with that installed on the original System Note In order to complete the four step recovery the Installation of the Basic Operating System OS the Installation of CentralControl the System Recovery and the System Testing it is crucial that the primary storage device located where the OS is installed contains enough storage to accommodate a full OS installation AND the contents of a full Backup In situations where the primary storage device accommodates a paging file the maximum size of the paging file should be added to the total space required Appendix Page 94 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 2 3 Windows Restoration Steps To Restore your Windows 2000 Server 2003 Server XP Pro Vista Operating System from a Backup tape or Data Protection Vault 1 10 Appendix Boot the System up using the Setup Disks NOTE that if your System can boot up from a CD ROM then you can use the CD ROM to boot the System up Verify that the CD ROM installed on the System is recognized by the setup Insert the OS installation CD when prompted When prompted to partition the drive make sure that the partition is at least as large as the original partition And the setup of the partitioning must match in both the original and recovery systems When asked where to install the Windows directory specify that it be installed in the same location as it was in the original System installation Under 2000
110. icti tene ee ee iter ek deeem dr ela eee dried ia iai 19 12 3 3 Repair pop AE cipio qp ete 20 2 34 Uninstalling eoe Ree er Rare er E e can d Gah apaia Ta 21 1 2 3 5 Upgrading from earlier versions ccccccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 22 1 2 4 MAPI OP ora 08 i ceci tecto irre eiit EEE REE E E E EELE EEA 25 1 2 5 Sil t Instal 5o soon s E e ots 26 1 2 5 1 Running the Silent Installation eeeeseeeeee 29 1 3 How the Windows Agent Works cc i eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneneas 30 1 3 1 Agent SOR WONG REP 31 1 3 1 1 MS Exchange Plu gels cierra iterat a decora eiecit et cete 31 VIA Oracle Pl g Itiiua ect eee ee tee wlsumecwan AA citet ciet 31 3 13 MS SQL Server Plug In e cere bh Ee E pe bere 32 1 3 1 4 Cluster Support Plug In ee cce Cette eere o Ce tetuer o etta enc o cetus 32 1 3 1 5 MS SharePoint 2003 2007 Plug In iecit nette tents 32 1 3 2 CentralControl Software eesssssssssisssssssssesses eene nnne nnn rns nnn 33 1 3 3 Director Software a a d RT ee e t eek es 33 1 3 4 On Line ENDS C 33 1 3 5 Overview of Product Set seen eene nn 34 1 3 6 OVERVIEW OF Licensing ac aedes ernn reped ee esito edictum orae ite tene diee diede cite io e 35 1 4 Agent CentralControl Configuration Overview eene 38 1 4 1 Agent Assistant OVervieW sss ecru sso teawSdginass sigs Sd esas setus gusdgm
111. ie ani aae 45 Workspace sssseee 46 Schedule Backups unm 113 definition uie RE gr 12 Noo 42 LAS Teste iie abe nie etus 70 Schedule cfg es 110 Seed and Re Seed sss 72 first backup eto pde 38 Select an encryption type eseeess 60 multiple files ssssesssssess 62 Plug In s to Install 16 selection criteria sssssssss 62 Sepatator rie eerte pereat 48 Server Profiles sss 22 Service AGGIE iiec ee bb dte 38 Dacks uc eee e Ee dei cete 68 PE oVId6r enc ome te aioe 14 service account user identities sesssssssss 12 Set Job options sssssseseesee 60 Setup Maintenance 18 22 shared read sssssssssssss 61 Shipping Products Chart 11 Show oer ERES 48 Stats zz tcu ee 40 show select files ssssssss 62 Silent Install Page 119 of 121 Agent 6 5 User s Guide for Microsoft Windows Answer file ssessssssssss 26 WIth OT M 2 1 aei eene erui 27 simple Backup and Restore 86 simultaneous restores ss 79 Single Copy Cluster SCC 100 Single threading model 69 single cpu System
112. indows CentralControl Depending on how your install kit is set up and what Agent you have installed already you may see a all three of these prompts or b the first and third or C the second and third ones Ready to modify the program Click Install If you had selected to install OTM you will be asked to restart Select either Yes want to restart my computer now or No will restart my computer later Click Finish Introduction and Installation Page 19 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 2 3 3 Repair When the Agent installation is launched it searches your computer for previously installed versions of the Agent If the same version of the Agent is located you will be offered the options of Modifying the software Repairing or Uninstalling it To Repair the Agent under Windows 1 Choose Start Settings Control Panel Add Remove Programs and select Service Provider Agent version Or instead of using Add Remove Programs you can re run the installation program At this point you cannot change the setup language As a workaround you can uninstall the Agent s Program files This is not a total uninstall Next run a fresh install of the Agent kit selecting the desired language when prompted Click OK to continue From the Welcome screen click Next Choose the Repair option from Modify Repair or Remove a Bo mw Agent Management Method Selection Choose one of wil
113. irement about BUAgent and VVAgent together Choose a destination folder for the installation or accept the default Click Next Introduction and Installation Page 15 of 121 Agent 6 5 User s Guide for Microsoft Windows 10 11 12 13 14 15 16 The Custom Setup dialog appears You may choose these program features depending on what your system will use to back up its data They will require a proper license before you can use them Note that OTM is optional but if it is chosen here you will get an OTM settings screen later in this installation and you will have to restart the computer Note You can return to this installation at another time with Modify to install these program features if you do not select them now You must install at least the Agent It cannot be turned off The other features are optional Click Next If you had chosen before to install OTM you will now get an OTM Settings screen These parameters are described in the CentralControl Operations Guide and can be changed in the CentralControl GUI under the Agent Configuration screen Open File tab OTM can also be set with Web CentralControl Note If you had asked for OTM before you will be reminded here that this is a 30 day trial and you will need to get a permanent license if you wish to continue using OTM Click Next Agent Management Method Selection Choose one of will manage my Agent using Web Centra
114. is February 1 2007 The second schedule entry will run at this time Appendix Page 114 of 121 Agent 6 5 User s Guide for Microsoft Windows Note that such rescheduling will not take place for all conflicting Jobs Only those Jobs with the same command e g Backup Restore synchronize etc and Jobname will be automatically rescheduled if they conflict If the command or Jobname differ the aforementioned procedure will not take place 5 4 4 4 VVAgent CLI Command Mode The CLI is used to execute commands on VVAgent from a command prompt instead of the CentralControl application VVAgent is part of the Agent package and is responsible for scheduling configuration and enabling communication between a Backup system and the CentralControl application The following switches can be controlled using the CLI d start VVAgent in the daemon mode background This is the most common mode because it enables the user to continue using the command prompt while VVAgent operates f start VVAgent as a foreground process In this mode the command prompt cannot be used while the VVAgent is operating s stop the VVAgent that is currently running p set the working directory path n set the port number for the CentralControl application connection default 808 The command line syntax rules are VVAgent d f s p Agent path gt n port number user must choose either d f or s optional lt
115. kup and go to the next section or Exit and start the schedule in the next section In this screen and others you may use the What s This help the in the upper right corner or right click on a field for further information on the fields as well as the main Help menu F1 for general help Or you may reference the CentralControl Operations Guide Note If the F1 Help screen is open even minimized the What s This help will not be active The F1 help must be closed for the What s This help to function properly Agent Configuration Page 60 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 5 4 Adding Files and Directories to a new Backup Job When you first create a Backup Job you must include one or more files or directories folders You may modify this list of files and directories afterwards In the New Job Wizard described above the Source screen asks you to select files and or directories to be included in the Backup ixi Select the file s and or directory that you want to backup to the destination You must include at least one file or directory in the file list v DataFiles System State Options m RSM database a Add LSE IO E r File options Filename Backup files opened for write Encoding Suppress archive bit processing Default Unicode Netware aptiaris Support Netware te compression Cancel Figure 19 Backup Source and Optio
116. l manage my Agent using Web CentralControl hosted at Web URL will manage my Agent using Web CentralControl will specify the location will manage my Agent using Windows CentralControl only That is you may be asked to use a known Web URL address or to supply one if you want to use Web CentralControl or to only use Windows CentralControl Depending on how your install kit is set up and what Agent you have installed already you may see a all three of these prompts or b the first and third or C the second and third ones Ready to Repair the program Click Install 7 When the Repair is complete the Maintenance panel appears indicating the Agent has been properly installed Click Finish Introduction and Installation Page 20 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 2 3 4 Uninstalling To uninstall the Agent under Windows 1 Choose Start gt Settings gt Control Panel gt Add Remove Programs and select Service Provider gt Agent lt version gt Or instead of using Add Remove Programs you can re run the installation program At this point you cannot change the setup language As a workaround you can uninstall the Agent s Program files This is not a total uninstall Next run a fresh install of the Agent kit selecting the desired language when prompted Click OK to continue From the Welcome screen click Next Choose the Remove Uninstall option from Modify Repair or Remove Click
117. lControl hosted at Web URL will manage my Agent using Web CentralControl will specify the location will manage my Agent using Windows CentralControl only That is you may be asked to use a known Web URL address or to supply one if you want to use Web CentralControl or to only use Windows CentralControl Depending on how your install kit is set up and what Agent you have installed already you may see a all three of these prompts or b the first and third or C the second and third ones If you have selected to manage your Agent with Windows CentralControl only you will not see the next screen on Registering the Agent with Web CentralControl But if you have selected one of the first two choices you will see that screen next Would you like to begin the installation Click Yes Register Agent with Web CentralControl screen If you are using the Web CentralControl you must Register the Agent with it so that it can be managed by the Web CentralControl You may or may not have an address in the address field depending on what you selected in the Agent Management Method Selection Enter the username and password that will allow this Agent to register with the Web CentralControl This is a name and password created for this Agent by an Administrator on the Web CentralControl Click Next The Registration will fail if it cannot connect to the Web CentralControl You can run the installation again to register if you cannot s
118. ling the operating System you must use the same license keys as those used on the original System 8 Reinstall the Agent to the same installation directory as that used on the original System 9 Reinstall the Management Console to the same installation directory as that used on the original System Appendix Page 92 of 121 Agent 6 5 User s Guide for Microsoft Windows 10 11 12 13 14 15 16 17 18 19 When a Job was first created it was registered with the Vault which still remembers the Registration so you cannot register it again as if it was new you must re register it to tell the Vault that it is back In CentralControl under Agent Configuration gt New gt Vault Registration choose Re register previously registered computer Complete the rest of the registration as before Next to do a Restore for recovering your full drive Backup i e the Backup that includes your System state Backup as well as all of your other data select the Agent Job from which you want to Restore the file s Choose the Restore button on the Standard toolbar This starts the Restore Wizard From the Select a Source dialog you can view the most recent type of source device e g Vault specific source e g name of the Service Provider and Safeset e g number of Safeset Safesets are numbered starting at one and in increasing order Typically these are what you want to Restore from Howeve
119. mputer memory CPU network e for planned outages maintenance configuration and upgrades When failure occurs in a cluster resources can be redirected and the workload can be redistributed Typically the end user experiences a limited failure and may only have to refresh the browser or reconnect to an application to begin working again A server cluster provides high availability by making application software and data available on several servers linked together in a cluster configuration If one server stops functioning a process called failover automatically shifts the workload of the failed server to another server in the cluster The failover process is designed to ensure continuous availability of critical applications and data While clusters can be designed to handle failure they are not fault tolerant with regard to user data The cluster by itself does not guard against loss of a user s work Note Each node physical computer in a cluster configuration requires a separate installation of the Agent Each Agent installation requires a separate license Each Agent installation must be registered to a Vault The Agents are not cluster aware This means that even if it is possible to do a backup restore on a cluster a failover of a node will cause the backup or restore to fail In other words the Agent does not automatically handle failovers The user has to re start the Jobs manually Agent Configuration Page 55 of 12
120. n drop down menu or by using the F1 function key There is also context sensitive WhatsThis help on each GUI screen Web CentralControl is described in the Web CentralControl Administration User Guide and the Web CentralControl on line help Introduction and Installation Page 33 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 3 5 Overview of Product Set This diagram shows the relation between the various related products C Tape or Quickship ni en Evault Reporting ine Xpo PREKU iu A Reports via Web Offline Import Browser Restore Online Agent Restore m di gt E Online Em Pe o a CN EA m 5 n EB Windows CN CentralControl or Director Web Console GUI CentralControl Management of Agent Agents and Jobs 32J Figure 3 Overview of Product Set Note Not all of these products shown here are discussed in this manual They are included in this diagram for completeness Introduction and Installation Page 34 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 3 6 Overview of Licensing Vaults version 5 53 or later implement licensing via a quota system on the Vault Agent licenses are used consumed by Agents during registration When an Agent connects to a Vault the license is automatically supplied from the Vault Note If an Agent registers to a Vault and license quotas
121. n with your Vault Operator to make sure it is valid If the latest Backup log shows no errors do a Synchronize with the Vault and check the Synch log 5 Verify eligible Director version For every Vault that you are backing up to make sure it is running the latest version Otherwise the Vault software needs to be upgraded before upgrading the Agent Upgrading Program Files and Configuration Files The files installed by Agent 6 50 are listed in the Release Notes We recommend starting the installation when all the Directors in Global Settings are not busy on other Jobs When the Installation Kit is launched it detects the previously installed versions of the Agent and starts to upgrade it IMPORTANT When the upgrade process starts you should wait until it is finished Do not run multiple upgrade processes at a time Always check the log file after an upgrade process The log file will be used when troubleshooting in the case of failure If an upgrade failed the Global vvc Job vvc and Delta files are rolled back to the old version But they will not work with new executables You may try to run the upgrade program again If it still fails contact your service provider for support To completely rollback to the old version you need to manually copy back the previous Backups We recommend that to do at least one Backup for each Job after upgrading successfully to allow the Agent to upload new configuration files to the Director
122. naGasseaueaeSeseuaeess 39 1 4 1 1 Help Show Status and Launch Web CentralControl menu choices 40 2 AGENT CONFIGURATION ceres nenne nnnnn nnn nnn nnn nnne 42 2 1 Introduction ditio cia iiia die ark aka ak dria oni D axk a ak FER Ea xD xk d ax Fk a EF D 42 2 2 Create an Avent Proflle eoe ird rnnt er ae n airs 43 2 2 1 Agent Gro bs nore terea re deter ea ee ente eee oe Had geek euge a ea e deve n 45 2 3 Save the Workspace ie secet ra pre beg o rna ceca ii ax ku rna E eEEE ERR EEV xao eEEEEKEREEE 46 2 3 1 Du m HM 48 Preface Page 2 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 4 Configure the Vault Agent Configuration eeeeeeeeeeenene 49 2 4 1 Configure a New Vault Connection sitet nentes un ada dn nada ui adds 50 2 4 2 Agent Configuration TODS 5 cos a Rhe sheet essen aia Renata ius 52 2 4 3 Re R gistration E eeN 54 2 4 4 Cluster SUDDO cacti htcch neato hams a h igs tant Malet he hace cee ea ads 55 2441 Virtual Server Agents cco ci c do ccscecsnaesndcshavenensnansndaenatexecshavsntushatsnoasianens 56 2442 Cluster Support PlugeIn sueco tiec eoe ete tee cutie eo eset 57 2 5 Create Job retener rna Ern eerte rne r renes 59 2 5 Adding Files and Directories to a new Backup Job eeeeeeseeeeessssssss 61 2 5 1 Wildcards in File Names and Directories eee 63
123. nens anma nis eo i 94 Password authentication ssssssessss 44 encrypted restore 80 Performance Counter uss 67 Period for recursive directory 63 Plug In Page 118 of 121 Agent 6 5 User s Guide for Microsoft Windows O4 Dit iran ees 10 definitlon iid t ethos 14 tabo decide dm eulos 52 port connection sssssssseeenee 50 number ssssssseeene 44 Power Management screen 53 Processes ssssssssseeeee 75 Processing ICON e m 39 ODLUOnS tto trece el naked 70 power management eee 53 Profile definition 42 Name E E EEES 50 Progress Dar uie deed Si bade 83 Monitor Display 48 properties JOD ee ri Rd nia 66 Ssafeset sies ee 76 protect open files ssssssssssss 13 purge expired log files 60 question mark ssssss eese 63 Quick File Scanning 60 70 range of Safesets ssssssssss 80 Ready ICOMi EET 39 power management eee 53 rebuild a delta file 108 Reconnection sieo aeti niaii 50 RRECUISIVG iie ego IR teal 63 red negation circle sesessssse 67 Refresh button sess 48 Register the computer sssssssssss 38 Register Agent with Web CentralControl 16
124. nfiguration Page 42 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 2 Create an Agent Profile This is the named function that will define and authenticate an Agent You may at this stage when you create the Agent continue right through to creating a Job configuring the Vault and running the Backup This chapter will describe the steps for configuration only Backups are described in the next chapter To create an Agent Profile you must have the Workspace selected highlighted From here you may either From the drop down menus use File gt New Agent or Right Click on the Workspace and then click on New Agent S My workspace vws EVa File Edit Yiew Tools Actio Expand S My workspace vws EVault I re File Edit view Tools Actions New Group __ New Workspace m x Open Workspace Up One Refresh Dele Save Workspace p Save Workspace As Recent Workspaces gt n Workspace Password KAE New Group Exit Refresh Figure 5 Create an Agent Profile This brings up an Agent Properties screen ixi Agent information Desctiption fagns OS Cancel Network address lecahos Get Status Port 808 amp uthentication information User name Users Password p 07 Save password Domain Figure 6 Agent Properties Agent Configuration Page 43 of 121 Agent 6 5 User s Guide for Micros
125. nfiguration will still be available to all servers owned by the virtual server The icons representing the servers in the CentralControl are different to represent a regular local Agent and a Virtual Server Agent Appendix Page 100 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 3 2 Installation Setup Recommendations 1 Install the Agents and Plug Ins on the Physical Nodes 2 Set Cluster SQL and Exchange Plug Ins on the Physical Nodes 3 Create a New Agent for your Exchange or SQL cluster on the Virtual Node using the IP address or Hostname 4 From the newly created agent double click the Global file to open the Virtual server shared area window From here you must select a drive letter for your SQL or Exchange Cluster Click OK This will launch the Agent Configuration Window 5 Here you must specify all of your Vault connection information Click OK when complete Note Once the folder for configuration files on the shared disk has been created you will not be prompted again for its location Note You must create the backup Job from the Virtual Node in order to use the Cluster Plug In failover features even though you can perform backups from the Virtual Node as well as the Physical Node Also if you create a new MS Exchange Server Job from an SQL Server Virtual node you will be able to see the MS Exchange Server in the drop down Backup Source Type box But you cannot back up the MS Exchange Server
126. nformation Vault name computer name and Job name from the original configuration and adding it to your location so that the Restore can be accomplished there The steps that the Wizard takes you through to do this are Select an existing Vault Profile Select the computer that has backed up the Job that you wish to import Select the Job you want to Restore The Wizard will now copy the Job to your local Workspace If one already exists with that name it will prompt you to overwrite From here the Restore proceeds like a normal Restore as outlined in the previous section Performing Restores Page 84 of 121 Agent 6 5 User s Guide for Microsoft Windows 4 3 Bare metal Restore A bare metal restore BMR is not a menu choice in the CentralControl program Rather it is a way of restoring a complete Backup to a new System The EVault System Restore application is used to do this See the EVault System Restore User Guide for more information You would want to do this for example if a System has crashed and the disk has been replaced Now you want to recover all the System and User data back to that disk Note that reinstalling the O S and applications and then the data is possible but you may not be able to recreate the exact state of the System that you would get with a Restore of a full drive Backup that included data files System State and System Files Note System State and Event Log backup restore
127. ns If you are selecting Data Files the Options button allows you to select Backup files opened for write that is shared read not opened exclusive or Suppress archive bit processing By default the Backup will clear the archive bit after a backup Click Add to start adding files directories to the list to be backed up This brings up the Include Exclude screen which displays a hierarchy of the disks and directories that you may select from for the backup Agent Configuration Page 61 of 121 Agent 6 5 User s Guide for Microsoft Windows Include Exclude Name Size 5 9 Documents and Settings 9 Administrator pH C3 Application Data Cj Cookies lt lt Desktop Favorites Local Settings My Documents NetHood PrintHood Recent S 5 T EJ index dat 3200 K8 30 MAY 200 OK endTo tart Menu emplates UserData Wl leors z UPPTP PP Pl IT YY du 1 1 8 8 E 8 8 E Fl File Recursive GJ C Documents and Setting Yes Cj C Documents and Setting txL ese shtm Yes Figure 20 Include Exclude Directories and Files You can open the tree in the left pane by clicking on the signs The files in that directory are displayed in the right pane where you can select one or more files Use the CTRL key and the mouse to select multiple files in that directory Click Include The file directory names are moved to the lower part of the screen The Remov
128. o back up To specify a whole directory tree use the syntax For example C TEMP DOC would include all the DOC files in C TEMP or any of its sub directories See section 9 2 2 1 for more data on filenames Backup exclude This specifies a comma separated list of files to exclude from the Backup The set of files that will be backed up is the set of files specified in the include list minus the set of files specified in the exclude list See section 9 2 2 1 for more data on filenames Backup ignore security This does not back up security related information for the file Backup allow writers This allows files to be backed up even if they are locked for writing by another process Backup enc type The possible choices for encryption type are NONE DES TRIPLEDES BLOWFISH and AES The encryption algorithms are integrated into the Agent installation Backup log maxcopies This states the number of logs to keep The oldest logs are removed automatically in order to allow new logs to be created Backup local catalog If this is set to YES a local catalog file will be created in the Job sub directory Backup retention This is the retention name Backup registry This specifies whether or not to back up the Windows Registry The values are YES or NO The default is NO This only applies to Windows 2000 2003 Backup nds This specifies whether or not to back up the Novell Directory Service
129. oft Windows Agent Information Description a description meaningful to you Network Address either the IP or DNS name of the computer the Agent software is on i e the one you are going to back up Port the communications port number reserved for this service the default is 808 Authentication information User name authentication to communicate with the Agent Service Password Password assigned to the User above Note that the password is case sensitive Check to save the Password saves the Password on this machine with the CentralControl Domain Windows domain if applicable Click the Get Status button to test to ensure the communication is valid and you can access the remote Agent If not check with your support or Vault service provider Click OK to exit the Status window Click OK if finished and exit the New Agent window or Cancel to Quit without saving Your new Agent s name will now show up in the left pane of the CentralControl GUI System name PCJOHNP1 Network address 192 168 2106 Operating system Windows XP OS version Windows XP SP2 0 Agent type EVault InfoStage Agent Agent version 5 10 2422 Agent build date Jan 22 2008 15 30 20 Process number 3712 MS Exchange Plugin not installed S LServer Plug in not installed Oracle Plug in not installed V ault Plug in not installed Cluster Plug in not installed SharePoint Plug in not installed Figure 7 Check Agent
130. on the Backup Type Local Drive only or Network UNC Share you chose in Job creation you might be able to choose to back up the System State of the computer that has the Agent on it Note An Agent on a Windows System 2008 currently cannot do System State or Event Log Backups or Restores The system state includes COM Class Registration Database Registry Boot Files System Files Performance Counter Note that this list may be different depending on your system See section 4 1 4 3 System State of the CentralControl User Guide for what is included in the different Operating Systems If you click Options for System State you are able to select deselect including the System Files in the backup By not selecting Backup system files you will see a red negation circle on the System Files icon and they will not be included in the backup The default is to have them included Select the files and or directory that you want to backup to the destination You must include at least one file or directory in the file list V Event logs Sustem State Options V ASM database J hd Dbiject s a COM Class Registration Database a Registry Windows 2000 System State Backup Option tf Boot Files IINE System Files System files mi Performance Counter v Backup system files Figure 24 System State and System Files Agent Configuration Page 67 of 121 Agent 6 5 User s Guide for
131. or a special reason You can either use an existing Agent and Job and modify it or create one specifically for that Backup Seeding and Re Seeding When you run your first Backup a full backup safeset is created on the Vault This first safeset contains all the data selected for backup and is called a seed Subsequent backups are deltas changes in file that are applied to the first full backup to create subsequent safesets This way a current full backup is always available If the Agent detects changes such as the encryption type or password changing the next backup will be a re seed In this case of a re seed your backup will take longer to complete and a message about re seeding is created in the log file Performing Backups Page 72 of 121 Agent 6 5 User s Guide for Microsoft Windows 3 1 Running an ad hoc Backup To start an un scheduled ad hoc or on demand Backup Job and with a Job selected highlighted either Choose Tools Backup or Right Click on the Job in the left pane or Click the Backup icon or use CTRL B IR acmeWorkSpace WS E ault Software CentralControl File Edit View Tools Actions Help w e amp lx Backup Restore Up One Refresh Delete Properties Synchronize Workspace AcmeWorkSpace WS Name size Type Last Modified Dmm EE Exch vss Cj safesets Folder E B PC JP 1 Gj Logs Folder EE PCJohnPt EimyBackup 914 JobProper 10 F
132. ou have the same version of the Agent on your System Upgrade move up to a newer version of the Agent This option appears if the installation is a newer version than the previously installed one Uninstall remove the currently installed Agent This can be a partial program files or total uninstall Note If you run the Agent Windows installation and it detects that you have a newer version of the Agent on your System the Setup Maintenance Wizard will terminate That is you cannot install an older version of the Agent over a newer one 1 2 3 1 Installation Languages Language choices are English French German and Spanish English is the default During a Modify Upgrade of the Agent you cannot change the setup language As a workaround you can uninstall the Agent s Program files not a total uninstall and run a fresh install of the Agent kit selecting the desired language when prompted Introduction and Installation Page 18 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 2 3 2 Modify To Modify Agent components under Windows 1 ak WN 10 Choose Start gt Settings gt Control Panel gt Add Remove Programs and select lt Service Provider gt Agent lt version gt Or instead of using Add Remove Programs you can re run the installation program At this point you cannot change the setup language As a workaround you can uninstall the Agent s Program files This is not a total uninstall Next run
133. pportunity to either let the system use as much bandwidth as it can get for backups and restores or throttle back and restrict the usage by a percentage i e in kb sec and or time of day and days of the week When two or more jobs are run simultaneously they will share an equal portion of the available bandwidth Backup and Restore jobs are weighted equally in terms of allocated bandwidth Bandwidth sharing works regardless of how the job is created i e ad hoc scheduled or command line Performance improvements in backups and restores with multi threading features on multi CPU systems Advanced Filtering to improve backup performance and usability Longer Job name support The Agent provides support for very long path names for both file system and Plug In data sources The maximum path length supported by the Agent is 32 000 characters older Agents supported only 511 characters The Agent will only enable its support for long path names when connected to Director 6 0 For earlier Vault versions or when backing up to local media the Agent only supports 511 character path names For Progress Monitoring during backup or restore the path name displayed is limited to 511 characters A path name that exceeds 511 characters will be shortened by removing characters in the middle of the path Maximum path length is only enforced during backup As a result the Agent will allow the UI to configure a job with selections that are up to th
134. r installation for Windows CentralControl or Web CentralControl Introduction and Installation Page 7 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 1 What s New New Features in this Release 1 10 This version supports Windows Server 2008 System State and Event Log backup restores for Agents on Windows Server 2008 are not supported Bare Metal Restore is a new Backup option for ESR EVault System Restore This release only supports backups and restores with versions 5 53 and 6 0x of the Director It supports version 6 5 of Windows CentralControl 32 bit and version 6 5 of Web CentralControl The 32 bit and 64 bit Agent installation kits offer the same functionality as the earlier kits but now they are MSI based The Windows installation kit allows the user to choose an account other than LocalSystem under which to run the Server Agent s VVAgent services Two separate options are provided The first option lets the user specify an existing account with password and the second lets the kit automatically generate the user account and password The Agent provides support for vaults configured for LVR Logical Vault Recovery one to one and many to one The Agent can re create a missing delta file The Agent includes additional information with the backup that allows it to re build the file partially or wholly This delta recovery only occurs with Director 6 0 Bandwidth Throttling The user now has the o
135. r you may change any of them as required Click Next From the Encryption Options dialog enter your encryption Password in the Password text box if your data was encrypted during Backup Also enter your Password in the Verify Password text box Note that the password is case sensitive Click Next From the Select Restore Objects dialog select the file s typically all the files System and data you would like to include exclude from the Restore From the Destination Options dialog establish the location to which the files are to be restored whether or not you want sub directories created and if existing files should be overwritten The defaults are to Restore to an alternate location you need to specify the location create sub directories and overwrite existing files From the Advanced Restore Options dialog set any desired options The defaults are to not restore locked files to not restore the Local Registry Novell Bindery NDS depending on the operating System and to restore all data and security streams You may change any or all of the defaults Click Finish Check the Restore log to see if the Restore was successful A successful Restore should have your new System restored back to its state at the time the last Backup was performed Appendix Page 93 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 2 Windows System Recovery The purpose of this section is to illustrate techniques for recovering a Windows 200
136. re Copyright 2001 2006 Robert A van Engelen Genivia inc All Rights Reserved THE SOFTWARE IN THIS PRODUCT WAS IN PART PROVIDED BY GENIVIA INC AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The EVault Software Agent EVault Software CentralControl and EVault Software Director applications version 4 and above now have the added encryption option of 128bit AES Advanced Encryption Standard Advanced Encryption Standard algorithm named Rijndael pronounced Rain Doll was developed by cryptographers Dr Joan Daemen and Dr Vincent Rijmen This algorithm was chosen by the National Institute of Standards and Technology NIST of the U S Department of Commerce to be the new Federal Information Processing Standard FIPS AES is not available when connecting to a Vault lower than version 4 1 See http csre nist gov encryption aes round2 r2report pdf for d
137. rocess will have a log file with this format RSTyyyymmdd hhmmss ll ewworkspace vws ioj x File Edit View Tools Actions Help a E Y Up One Refresh Delete Properties Bacleip Restore Gynchranee Workspace NewWorkspace EE My New Agent 3 Processes El Job01 Cj Safesets SQ Logs Isi a Test of long name f 25 APR 2006 14 26 03 Figure 34 Log Files for Restore Jobs Performing Restores Page 83 of 121 Agent 6 5 User s Guide for Microsoft Windows 42 Cross Computer Restores From the menus select Actions gt Restore from another computer This starts the Job Import Wizard AcmeWorkSpace VWS E ault Software CentralControl iol xi File Edit View Tools Actions Help Up One Refresh Delete Propert Workspace AcmeWorkSpace VWS Import Job gH Welcome to the Import Job wizard zB Pc 3P 4 c3 Processes g El JP Friday E This wizard allows you to import a job backed up by another computer so you will be able to restore data For help press F1 Num gh Powered by i365 Z Figure 35 Restoring from another computer The Restore from another computer option allows the User to redirect the original Restore Job to a different client location It re registers where the configuration file was originally pointing so that the Restore Job can be redirected to another location It does this by getting authenticating and copying configuration i
138. rosoft Windows 1 2 Agent for Windows Installation This chapter describes the steps required to install the Agent on a supported Windows machine See the Release Notes for all supported versions Note To communicate with configure and manage the VVAgent the Windows CentralControl program must be installed on a supported Windows System Note The Agent can use alternate vaults in a Vault Replication scenario To do this the Agent has a list of alternate vaults that is created and overwritten whenever the Agent connects to a Vault This list file has an ALT extension and is kept in the installation folder 1 2 1 System Requirements See the Shipping Products Chart for the most current version requirements For 64 bit requirements see the Release Notes Hardware lV CPU and RAM Should meet the basic requirement of your Operating System as prescribed by Microsoft M HDD at least 100 MB of available disk space Software M OS 32 bit editions of the following 2000 Server amp Advanced Server SP4 XP Professional SP2 2003 Server Standard Enterprise and Small Business SP1 and 2003 Server Standard amp Enterprise R2 x86 Vista Home Basic Home Premium Business Ultimate and Enterprise x86 Server 2008 Standard Enterprise and Datacenter x86 OS 64 bit editions of the following XP Professional SP2 Vista Home Basic Home Premium Business Ultimate Enterprise 2003 Server Stand
139. rtual Servers see So after a failover the Agent configuration will still be available to all servers e The icons representing the servers in the CentralControl are different to represent a regular local Agent and a Virtual Server Agent Fle Edt View Tools Actions Help o r9 a 1 One Refresh f Cyu 51 Br Ad Viva 3 vir Srv2 RI Vir Srv2 E 157 bytes Virtual Server si lobal E 1 72 KB E Processes fe i Elce 209 bybes ENIM Edupgrade 1 14 KB Ej wagent 1 32 47 KB fig Inventry 18 13 KB Figure 17 Virtual Server Agent Icon Agent Configuration Page 58 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 5 Create a Job A named Job can be one of many used to do different types of Backups in different ways at different times i AcmeWorkSpace WS5 EVault Software Cent File Edit View Tools Actions Help e U KKA Up One Refresh Delete Properties Workspace AcmeWorkSpace VwS H E Exch vss Properties F2 EE IC rg JP F zm E Expand 1 Fe m PCJohr Pise Sche New Workspace m e TestDc Glob Open Workspace New Job regis Save Workspace Agent Configuration Upgr Save Workspace As Schedule Entries WAC Recent Workspaces b Rapes VWAC Workspace Password Properties AcmeWorkSpace VWS EVault So File Edit View Tools Actions Help Expand Delete New Job Exit Figure 18 Create a Job Select New
140. running the Scheduler under Windows you can run the AT Service Under NetWare the Scheduler runs as an NLM These are described below 5 4 4 1 How to Schedule Backups under Windows VVAgent is a service that enables the automatic scheduling and execution of other services to be loaded When the VVAgent service is loaded it reads the contents of the configuration file Schedule cfg located in the directory where the CLI is installed Each entry in the configuration file contains a time entry and a command name to run optionally followed by the command arguments for the target Service The syntax of a Schedule cfg file entry is as follows gt lt mins gt lt hours gt lt days gt lt months gt lt dayofweek gt lt command name gt command arguments Valid values for each portion of the time entry are as follows lt mins gt lt hours gt lt months gt 1 12 lt dayofweek gt 0 6 Sunday Saturday Multiple values may be specified for each time entry portion by separating each individual value with a comma Furthermore separating two values with a dash specifies a value range Using an asterisk can specify a wildcard all valid values Some examples gt 30 11 23 vv Backup netback This entry loads the vv command with parameters Backup and netback daily at 11 30 a m and 11 30 p m gt 30 11 1 5 vv Backup netback This entry loads the vv command with parameters Backup and netback at 1
141. s after the Agent 32 bit only has been installed This is a separate installation that is available on the i365 Support website csp i365 com It is not included as part of the Windows Agent installation and must be run separately Introduction and Installation Page 14 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 2 2 2 Requirements You must have the following items before installing and using the 32 bit Agent The self extracting Agent for Windows Installation kit A target System running 2000 Server 2003 Server XP Professional Vista Server 2008 See the Release Notes for 64 bit Agents 1 2 2 3 Running the Self extracting Install Kit Depending on your service provider you may have the option of installing from disk or the Web or a CD Each of the self extracting install kits may be executed directly over the Web or may be copied to a temporary directory first and then executed They may also be executed directly from a CD Option A If installing directly from the Web follow the instructions given on the Web page to start the installation process Option B From the Web you can download the self extracting executable to a temporary directory Navigate to the temporary directory Option C If using a CD place the media containing the CentralControl installation kit into the CD ROM drive Navigate to the disk or CD drive that contains the self extracting executable To install the Agent for Windows
142. s Guide for Microsoft Windows 1 3 2 CentralControl Software The CentralControl provides a centralized point of control for managing all computers running the Agent software on a large computer network Within an organization the configuration and scheduling of Jobs is done through the computer s running the CentralControl software The CentralControl software connects to an organization s computers running the Agent software activating that computer s Backup Job Windows CentralControl software operates as an application on supported Windows Systems Web CentralControl runs on a web server but the user uses a browser to connect across the network to perform the same functions as on the Windows CentralControl Note You should not use both types of CentralControl at the same time to manage the same Agents 1 3 3 Director Software The Director software controls and manages the pooling and storage of data at a remote secure Vault location This data is communicated to the Director from the Agent computers over a WAN LAN the Internet or imported from an alternate media The Director does not interact with the CentralControl program The CentralControl communicates with and manages the remote Agents The Agent sends its backup data directly to the Vault 1 3 4 OnLine Helps The Windows CentralControl application GUI has an online help which contains information similar to the user manual The help is accessed from the mai
143. s for Agents on Windows Server 2008 are currently not supported Bare Metal Restore is an option available in Local Drive Agent Jobs that captures the information necessary for the EVault System Restore EVault System Restore is a separate application used for bare metal recovery of systems in case of disaster recovery Performing Restores Page 85 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 Appendix Note This chapter references Windows CentralControl only Examples with Web CentralControl are described in the Web CentralControl documentation and help 5 1 Examples The examples in this section are intended to allow a new User to be able to step through the major pieces of a Backup restore process In Windows CentralControl by following an example By using the beginning steps outlined in the chapters of this manual and then by following the steps listed here you should be able to complete a simple Backup and Restore Further in depth explanations and details about the steps can be resolved with the CentralControl Operations Guide Note This chapter references Windows CentralControl only Examples with Web CentralControl are described in the Web CentralControl documentation and help 5 1 4 Example 1 Creating a Backup Job 1 Right click on an Agent and select New Job or select New Job from the File menu The New Job Wizard launches 2 Give the Job a name that is unique from all the other
144. s is only required if FeatureAgentTray is set to True On Note See section 1 5 1 1 for an example of these two URL addresses InstallLanguage optional If it is not set the default is English Choices are English French German or Spanish Introduction and Installation Page 28 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 2 5 1 Running the Silent Installation To run the Silent Installation from the command line go to the directory containing the Agent installation kit and the silentinstall xml file and then run the following command Agent Windows 6 xx xxxx exe s v qn SILENTINSTALLCONFIG c silentinstall xml 1 1033 The end of this example is where you can choose an installation language If you do not choose one the default English is used You can select one of these languages for the installation 1033 English 1031 German 1034 Spanish 1036 French Note In this example the version of 6 xx xxxx exe would be the real version number of the supplied installation kit rather than the x characters shown Also the kit may have been renamed For Uninstall Agent Windows 6 xx exe s x v qn TOTALUNINSTALL 2 Introduction and Installation Page 29 of 121 Agent 6 5 User s Guide for Microsoft Windows 13 How the Windows Agent Works The CentralControl program Windows or Web and the Windows Agent comprise a data protection software suite that securely backs up file data from compu
145. s no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore i365 reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of i365 to notify any person of such revision of changes All companies names and data used in examples herein are fictitious unless otherwise noted No part of this document may be reproduced transmitted transcribed stored in a retrieval System or translated into any language including computer language in any form or by any means electronic mechanic magnetic optical chemical or otherwise without prior written permission of i365 A Seagate Company c o Corporation Trust Center 1209 Orange Street Wilmington New Castle Delaware 19801 www i365 com EVault EVault Software EVault SaaS and EVault DeltaPro are registered trademarks of i365 A Seagate Company All other products or company names mentioned in this document are trademarks or registered trademarks of their respective owners Acknowledgements Two encryption methods DES and TripleDES include cryptographic software written by Eric Young The Windows versions of these algorithms also include software written by Tim Hudson Bruce Schneier designed Blowfish encryption Part of the software embedded in this product is gSOAP software Portions created by gSOAP a
146. store all streams is selected by default This option Restores all information streams and is recommended provided you are restoring files onto a system with the identical operating system If you wish to perform a cross platform Restore select Data streams only This option ensures that conflicts do not arise as a result of system specific information streams 4 1 1 6 Use all available bandwidth This check box is on by default During backups you had a choice of using all bandwidth or throttling back on a job so that the network would not be overwhelmed with backup data leaving others users with very little bandwidth for their daily tasks Typically you would want a restore to happen as fast as possible But you can choose to use only the bandwidth allocated during Agent Configuration 4 1 2 Restoring from CD or DVD The Agent will allow restores directly from a CD or DVD drive without having to copy safesets to the hard disk first CDs and DVDs with safesets are created by Vault personnel CDs typically can store around 700 MB while a DVD will store about 4 GB There are several ways the safesets can be stored on the media a single SSI on a single CD DVD SSI files that are divided into many SSI files with a fixed length but the whole set fits on a single medium CDs or DVDs that contain a single backup that spans more than one media The user specifies Directory on Disk and then browses to the folder containing the S
147. t are applied to the Backups 1 2 2 4 System Privileges for EFS If you have Encrypted File System on your Windows system the Agent will need more than Administrator Rights to be able to back up those files You might receive error messages in the log about access is denied and ACL s for all subsequent files might not be backed up After the Agent has been installed you need to change local security settings or the default domain policy For the logon for the Agent you need to set it to Act as part of the operating system Setit to Logon as a service Then in services select the Agent Job choose the logon tab choose the This account button and set it to the administrator logon This will ensure that the logon for the Agent has the correct rights to be able to do the EFS backups Introduction and Installation Page 17 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 2 3 Setup Maintenance Users can modify repair upgrade or uninstall the Agent currently on their System To run the Setup Maintenance Wizard double click on the Agent Windows 6 xx xxxx exe file located on your computer hard drive CD or the web or select Add Remove Programs from the Control Panel The Setup Maintenance Wizard presents you with the following choices Modify add or remove additional components OTM and Plug Ins Repair fix your current version of the Agent This option appears if the application detects that y
148. t are locked by another process Do you wish to Restore the Local Registry Do you wish to Restore security information What detail level to choose Select whether or not you want to Restore the Active Directory under Windows 2000 2003 XP Pro Vista Once you have set your options click Finish A Process Information Window indicates the status of the Restore When completed you have two choices Reboot Now or Reboot Later Choose Reboot Now After you restart the restoration procedure is complete and the process of verifying the integrity of the Restore can commence Page 97 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 2 4 Windows Recovery Problems Should any of the recovery Jobs fail consider each of the following basic questions carefully Was the System restored using the same version of OS Were the proper Service Packs applied before recovering the System if you were restoring under Windows 2000 2003 XP Vista If you are doing a bare metal restore on an XP System you must install the service pack i e SP1a on the OS before doing the restore from the Vault If you don t the Restore will complete without errors but after restarting the machine will blue screen briefly and continually try to restart On a Windows 2000 2003 Server it may work correctly without installing the SP before the Restore but it is recommended to install the SP before the Restore Was the latest version of ASPI installed Wh
149. tabs you can accept defaults or change the parameters later Some like Notification Power Management or Plug In you might not use here depending on your System and company organization policies Vaults Adds new Vaults or edits or deletes existing ones empty with no Jobs Retention Decide on the number of days online copies online and number of days archived for your Backups Safesets This can affect the cost of your Backups Open File How do you want to handle open files during backups OTM and OFM are third party products Notification Do you want to be alerted by emails to successful and or failed Backups Agent Configuration Page 52 of 121 Agent 6 5 User s Guide for Microsoft Windows Advanced Lets you optimize your Windows System with execution priority and bandwidth throttling Plug Ins Allows you to set and use optional Plug In software See the Plug In manuals Note that this tab will not be shown in systems that don t use Plug Ins Power Management This screen allows you to specify what you want to happen regarding your backups if they have been missed or failed the system wants to shutdown the system wants to hibernate the system detects a network loss presence You will be notified of the status of your backups and the network with the System Tray icon Agent Assistant The icon may show Ready not processing and the network is up Processing a backup is running or Not Ready
150. te vaults list ssusse 11 ANSI encoding eee Reni 59 Anti Virus program s 13 aSterisKS i eta te oa etre etr itt 47 63 AT Service under Windows 114 Authentication eeesssss 44 50 Auto Refresh Display 48 AN proOUcls ous tones iat ener aai 13 background service s es 30 Backup a networked drive ssss 54 forced to reseed susus 108 from a UNC path sssseussssss 81 is encrypted sssssseeeeee 80 o E dee iacas eisai T 23 NOW iuis cette Win 73 scheduled EL IS 70 Index Source type E E E T ETA 59 System FIIOS e iea E 67 Time Options 60 70 Typeiscun d ined er ae Pt Ni 67 Backup section of Job file esie rti 69 Backup Started MESSAGE weet ede tee 39 Bandwidth Throttling ON TOSIOTO eicere rte deis 82 OPO iieri oon uto eerie nice REN 53 throttle back sssssssssesess 8 Bare Metal Restore backup source ssssssessses 59 definition idest 85 bare metal restore reregister ssssss 110 restore original system 79 system files eee 68 Block Processor threading model 69 BMR Bare Metal Restore 59 85 Boot Files eren eet 67 BUAgent for Web
151. ters across a network to a remote Data Protection Vault The applications provide an automated unattended method for protecting your valuable computer data without the need for tape devices or other Backup media Each Backup is termed a full backup in that it is possible to Restore all the data if necessary without using any incremental or differential backups Each computer that needs to be backed up must have the Agent software installed and running and be connected to a network to be able to access a Vault The Agent runs on the computer as a background service and starts automatically when the System is booted The setup of Agents Jobs scheduling and monitoring is done from the CentralControl GUI application The actual Backup is done from the Computer System with the Agent to the System with the Vault No Backup User data goes through the CentralControl The Vault has to be previously set up with an account to receive your Agent s commands and data Once an Agent has been properly configured and scheduled backups will occur automatically The CentralControl does not have to be running all the time It is used for configurations and to check for successful completion and to view the error logs Success or failure messages can also be sent by automated emails Introduction and Installation Page 30 of 121 Agent 6 5 User s Guide for Microsoft Windows 1 3 4 Agent Software The Agent software runs on the individual comp
152. the backup size will be smaller and the backup process will be faster 16 SharePoint 2003 2007 Plug In This version of the MS SharePoint Server Plug In performs backups and restores of SharePoint Portal 2003 WSS 3 0 and Server 2007 on Windows 2003 2008 Servers The SharePoint Plug In enables brick level backups and restores of SharePoint items such as webs lists libraries folders and documents 17 When connected to a version 5 5 Director the Agent supports Director based licensing of these products Plug Ins MS SQL Plug In MS Exchange DR Plug In MS Exchange MAPI Plug In Oracle Plug In Windows and Solaris Cluster Plug In and OTM Note If you are configuring a 5 5x Vault see Section 2 4 in this manual the OTM License field and the Validate Key field are shown as available to be changed and used that is not grayed out You cannot modify these with a 5 5x Vault and the Validate Key is not applicable but you can use them on an earlier Vault 18 Force Reseed There is a new command line only option to force a re seed in case of a failure with delta recreation in rebuilding delta files Delta recreation allows the user to rebuild a DTA file by using job synchronization See section 5 4 1 8 of this guide See the Windows CentralControl Operations Guide the Web CentralControl User Guide or the Web CentralControl Administrator Guide or their Helps for more details on these features Introduction and Installation
153. thoritative AD restore e Cluster quorum restores 5 2 6 1 Troubleshooting If you experience problems booting your System after restoring the Active Directory you may try the following Restart the computer If the computer does not restart after restoration because of HAL mismatches you can start from the Windows 2000 2003 XP Pro Vista installation disk to perform an in place installation or repair This type of repair occurs after you accept the licensing agreement and Setup searches for previous versions to repair When the installation that is damaged or needs repair is found press R to repair the selected installation Setup re enumerates your computer s hardware including HAL and performs an in place upgrade while maintaining your programs and User settings This also refreshes the SystemRoot Repair folder with accurate information that you can use for normal repairs If the computer does restart after the restoration log on as Administrator and initiate an in place upgrade by running Winnt32 exe from the 1386 folder on the Windows 2000 2003 XP Pro Vista CD ROM This refreshes the Setup log and registry files in the SystemRoot Repair folder and ensures the proper HAL is in use Appendix Page 99 of 121 Agent 6 5 User s Guide for Microsoft Windows 5 3 Cluster Awareness Cluster Plug In Microsoft Server Clustering Services MSCS Cluster Support Plug In is available for the Windows Agent The main function of the Cl
154. to Restore files to their original locations or to alternate locations create sub directories overwrite or rename already existing files Select the other Restore options You may overwrite files that are locked choose all streams or only data streams You may choose to create a log file with different levels of detail Cross Catalog Searches You can search through all available catalogs when restoring files without switching Restore Wizards In the Restore Wizard when you select a source you can specify a single safeset or a range of safesets For a range you may chose a from and to in the two dropdown lists to show multiple catalog entries For a single safeset you must know from the Job data and safeset properties which safeset you want to Restore Since cross catalog searches are done on all available safesets all corresponding catalogs are loaded in case they are not present The number of safesets could be high so in case too many catalogs fail to load you have the ability to break the search and display only the files that were found so far You cannot select System State when restoring from multiple safesets If you use renaming on Restores it will only allow you to rename incoming files Restores are performed in order of older to newer ones Performing Restores Page 80 of 121 Agent 6 5 User s Guide for Microsoft Windows 4 1 14 File Restore Handling You may choose from locations to restore
155. u belong to the same domain as the Windows Agent System or your network does not utilize a domain name Server After the Agent and Authentication information have been entered click on Get Status If the information is validated your data will be displayed in the Agent Status window Click OK However if the information is not validated a message from the CentralControl will appear Check your information and revise it as required Once again click on Get Status and click OK Finally click OK Set up Notification Appendix 1 With the Agent highlighted click on the Agent Configuration file If you want to receive email notification upon success or failure of the Restore process choose the Notification tab Click on the Send Email on Successful Completion and Send Email on Failure check boxes Enter the address from which the notification is sent This can be any valid email address Enter the SMTP Server Network Address and recipient s address in the designated text boxes Page 96 of 121 Agent 6 5 User s Guide for Microsoft Windows Re Register the computer 1 Re Registering the computer will bring back all the Agent information from the Vault This includes your configuration and scheduling information Re registering basically re assigns this information to the new computer Perform a Synchronize only if you choose Tape or Directory on disk for Source 1 3 With the Job highlighted choose the Sync
156. u have installed the Agent Assistant option with the Agent you will have an icon in the System Tray that will show status messages with your backups and restores If the BUAgent service is on the Agent Assistant will start automatically when the PC starts You will see the Agent Assistant icon in the System Tray beside the time clock Bre sssaM If you hover the mouse pointer over the icon it will show you the current status j amp oscar The icon has three display states e Ready This is the normal state The Agent is operational and ready to perform scheduled backups Processing The Agent is currently running a backup d Not Ready The Agent may be down or the network connection may not be accessible Right click on the Agent Assistant icon to show the menu choices You can Exit from the Agent Assistant program Scheduled backups will continue to run without the Agent Assistant running If there is a backup or restore running on your Agent the Stop running processes line becomes active This allows you to gracefully stop all Agent Jobs When you run a backup you will see a message in the balloon over the icon QOO SK ssa If you hover the mouse over the Agent Assistant icon after the Backup Started message disappears you will see a message telling you how many backups are running concurrently Typically there will only be one running at a time Introduction and Installation Page
157. ucceed here In that case use Skip Registration to finish You could Skip Registration here and only manage the Agent with Windows CentralControl if you want Click Next If you had selected to install OTM you will be asked to restart Select either Yes want to restart my computer now or No will restart my computer later Click Finish If you did not choose OTM the Ready to Install the program message is shown Click Install to begin the installation Introduction and Installation Page l6 of 121 Agent 6 5 User s Guide for Microsoft Windows 17 Note If you had chosen to include the Agent Assistant in a Custom Setup in Web CentralControl only you will be prompted next for the URL of the Web CentralControl program and the URL for the Help for the Web CentralControl When you installed the Web CentralControl application on your server you chose the locations for them They must correspond to the addresses here The Web CentralControl and the Help applications can then be accessed from the Agent Assistant on the Agent machine See section 1 5 1 1 for an example of the URL addresses 18 The installation is finished In addition to holding the executables the directory setup will also store all the required configuration and delta files The space requirements for these files will vary depending on the following factors whether or not Backups are targeted to a local directory the retention settings tha
158. uccessfully transfer data in this way For example different versions of the same O S such as Windows 2000 and 2003 are okay O S s that are part of the same family or share similar origins such as Linux and Solaris are also okay What the restore from another computer option via a Wizard does is allows the User to redirect the original Restore Job to a different client location It re registers where the configuration file was originally pointing so that the Restore Job can be redirected to another location It does this by getting authenticating and copying configuration information Vault name computer name and Job name from the original configuration and adding it to your location so that the Restore can be accomplished there Steps in the Restore 1 Ensure that the data is fully available for Restore i e updated on the Vault This means that the Backup is current and will properly Restore all needed data 2 Logon to the System that you will Restore the data to This is the different System than the one that did created the Backup 3 Ensure that this System does not have a production Job with the same name as the Job used to back up the data originally This process will destroy any Safeset information for an existing Job and lead to a reseed of data being protected by this Job 4 Create a Vault Profile for the Director on which the data is stored Use the authentication information that was used for the origin
159. user must create it A file similar to the following example can be used for your system Example xml configuration file 5ilentinstall xml sSilentInstallSettings lt AccountT ype gt AutoCreate lt AccountT ype gt lt ServiceAccountName gt dd lt ServiceAccountName gt lt ServiceAccountPassword gt dd lt ServiceAccountPassword gt lt InstallDir gt c program files Evault Software lt InstallDir gt lt FeatureAgentTray gt on lt FeatureAgentTray gt lt FeatureOTM gt on lt FeatureOTM gt lt FeatureCluster gt Off lt FeatureCluster gt lt FeatureSQL gt Off lt FeatureSQL gt lt FeatureExchange gt Off lt FeatureExchange gt lt FeatureOracle gt Off lt FeatureOracle gt lt FeatureSharePoint gt off lt FeatureSharePoint gt FeatureAgentTray off FeatureAgentTray lt KeepExistingReg gt true lt KeepExistingReg gt lt RegisterWithWebCC gt true lt RegisterWithWebCC gt lt WebCCURL gt 192 168 2 167 lt WebCCURL gt lt WebCCPort gt 8086 lt WebCCPort gt lt WebCCLoginName gt login lt WebCCLoginName gt lt WebCCPassword gt password lt WebCCPassword gt lt OTMForceReboot gt true lt OTMForceReboot gt lt SilentInstallSettings gt Introduction and Installation Page 26 of 121 Agent 6 5 User s Guide for Microsoft Windows Silent Install Settings AccountType required There are three types AutoCreate LocalSystem and Custom For the first two types ServiceAccountName and ServiceAccountpassword are not require
160. uster for this example we would have three physical nodes and a number of virtual servers running on the cluster Assume here that we have an Exchange Server and a SQL Server running on the cluster This means the cluster has two virtual servers or two virtual IP s one running Exchange and one running SQL The licensing would be thus 1 Server Agent license per physical node for a total of 3 Server Agent licenses 1 Cluster license per physical node for a total of 3 cluster licenses 1 Server Agent license per virtual server for a total of 2 Server Agent licenses because there are two virtual servers or IPs 1 Exchange Plug In license because there is one virtual Exchange Server 1 SQL Plug In license because there is one virtual SQL Server Each physical node does not need a license per Plug In because the backups are done through the virtual agent Attempting to back up an item for the Plug In on the physical node would fail because there is no license for the Plug In nor is one needed because the virtual Agent does the backups In this example if you wanted to host a SQL server on one the physical nodes you will require a SQL Plug In license to do so Agent Configuration Page 56 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 4 4 2 Cluster Support Plug In The main function of the Cluster Support Plug In is for the Agent on a MS SQL or MS Exchange Server which has a virtual IP address in the cluster to be
161. uster Support Plug In is for the Agent on a MS SQL or MS Exchange Server which has a virtual IP address in the cluster to be able to follow the server when it fails over to another node in a cluster The Agent can still access its configuration on a shared drive and scheduled backups will occur as usual without it looking like a different backup and causing a reseed The Cluster Support Plug In is supported on Windows Agents It requires a separate license Single Copy Cluster SCC is supported 5 3 1 Main Features of the Cluster Plug In A user can connect to an Agent with a Plug In and proper license on a Virtual Server or Local machine a node via IP or name The Virtual Server Agent can back up virtual server shared data without re seeding or in case of a failover Once created Jobs on a shared drive belonging to a virtual server can be used by all Agents on the cluster Scheduling of virtual server backups is handled between node Agents without schedule overlapping The configuration files are located on the drive owned by the virtual server Each physical node in a cluster configuration requires a separate installation of the Agent each with a separate Plug In and license You also need to enter the licenses of the Plug Ins on the virtual server as well When you first configure an Agent on a Virtual Server you will be prompted for a location on a drive that the Virtual Servers see So after a failover the Agent co
162. uters to be backed up Backups on the Agent computers are configured and scheduled by the CentralControl computer The Agent then sends its Backup data optionally encrypted for security directly to the Director Vault The Agent consists of the following components e The VV exe component performs the Backup and Restore functions to the Vault e The Agent component VVAgent exe for Windows CentralControl and BUAgent exe for Web CentralControl handles scheduling configuration and communication with the CentralControl It runs as a Windows Service on a supported Windows Operating System Note Check the Appendix of this manual for more information on these and other files that run the applications The Windows platform can optionally have Exchange Plug In Oracle Plug In MS SQL Plug In Cluster Plug In and SharePoint Plug In Note See the appropriate Release Note for the current supported versions of the Agents Plug Ins and Operating Systems The following products are optional on some Systems and require an extra license During installation of the Agent the Plug Ins are installed i e made available and ready to be activated You do not need a separate installation for a Plug In But you may also install them later using the Repair Upgrade option 1 3 1 1 MS Exchange Plug In The MS Exchange Plug In is an add on to the Windows Agent It allows for full DR VSS disaster recovery capabilities on Microsoft
163. verwritten by the second WINDOWS file The Restored Windows directory will contain a mix of old and new files This issue can be resolved by restoring the files to separate alternate locations or to their original locations 4 1 1 3 File Overwrite Options e Rename files coming in from your Restore so that they don t conflict with existing ones e Rename files that already exist so that they don t conflict with restored ones e Donotrestore existing files by overwriting the existing ones e Overwrite existing files with the restored ones Note Renaming will append additional cumulative extensions to the file These extensions start at 0001 0002 0003 and so forth 4 1 1 4 Overwrite if locked If you choose to overwrite locked files these files will be replaced after restarting the machine on which the Restore Job was performed Restoring the Registry or NDS are options that are related to performing complete systems recovery The Windows Registry stores almost all of the custom data that Windows uses Performing Restores Page 81 of 121 Agent 6 5 User s Guide for Microsoft Windows 4 1 1 5 Restore all streams or only data streams CentralControl stores the information from your files in various streams The original data created by the user is called the Data Stream Other information such as security settings alternate data for other operating systems and file reference information is stored in separate data streams Re
164. w on the Options window This window allows you to enable disable Quick File Scanning and to configure the amount of time to allow Appendix Page 86 of 121 Agent 6 5 User s Guide for Microsoft Windows 11 12 13 14 15 16 17 18 19 20 the Backup to complete and also to specify if you want the Backup to defer to the next day if it can t complete on time By default Quick File Scanning is on This option allows the Backup to quickly scan the System to figure out if any file has changed by reading the header information on each file that the System supplies The alternative is for the Backup to read every file in the Backup completely to see if the file has changed and is a much slower method but is 10096 guaranteed to find all changes in files For almost all situations you should leave Quick File Scanning on Disabling deferring means that the Backup time window settings will be ignored and all your selection will be backed up in one pass regardless of how long it takes Normally it is preferable to defer a long Backup to the next time the Backup is scheduled when this happens the Backup simply starts where it left off from the previous time The Backup Time Window indicates how long you are giving the Backup time to complete before stopping It is normally set to 8 hours Accept all the defaults on this window and click Next You should be on the Encryption window This allows you to indicate
165. whether you want your data encrypted when it is stored on the Vault If you do then you can select an encryption option and choose an encryption Password Be careful if you do because the Vault operator will not know your Password when you want to Restore your data Only you will know it Note that the password is case sensitive Regardless of whether you choose to encrypt your data for storage on the Vault during the actual transmission of the data over the network the Agent will by default encrypt the communications session to ensure privacy during the transfer of information This Over The Wire encryption may be disabled in Agent Properties under the Connectivity tab See the CentralControl Operations Guide for more details You should now be on the Log options window Whenever a Backup is run a log file of the activity is created On this window you can select how detailed the logging information should be The more detailed the larger the log file and the more disk space the Backup uses You can also select for how long the logs should be kept around Viewing the Backup logs periodically is a good way to ensure that everything is working After the very first Backup is run you should check the first log to make sure everything happened correctly For now use all of the defaults and simply click Next You should now be on the last window of the Wizard This is the Finished window Here you can choose to run the Job schedule
166. ws 24 Configure the Vault Agent Configuration These are the properties for this Agent to connect to your Vault The settings are specific to an Agent and affect all Jobs run under that Agent You can start the Agent Configuration from either the Tools gt Agent Configuration drop down menus with an Agent selected highlighted acmeWorkSpace WS EVault Software CentralControl File Edit View Tools Actions Help Agent configuration ties Backup Os Schedule Entries Up One Ri Options Workspace AcmeWorkSpace VWS MB Exch vss PCJohnP 1 TestDoD or by Right Clicking on an Agent icon name AcmeWorkSpace vW5 EVault Software Ce File Edit View Tools Actions Help Delete Propertie Workspace AcmeWorkSpace VWS HE Exch vss gt 8 Up One Refresh iR Expand Qr d a Delete sc mE Tes d New Job Agent Configuration Schedule Entries Refresh Properties Figure 11 Start Agent Configuration Starting the Agent Configuration shows a screen similar to Figure 14 Agent Configuration Tabs If you have the Vaults tab selected and click on the New button you will start the Vault Connection Wizard Agent Configuration Page 49 of 121 Agent 6 5 User s Guide for Microsoft Windows 2 4 4 Configure a New Vault Connection You must have a valid Agent configured first before you can configure a Vault to that Agent With an

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