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User Guide Phonak ComPilot Air II

1. 5 Streaming audio amp Before streaming wear your hearing aids and ComPilot Air II correctly and switch them on see 3 4 5 1 Streaming audio via Bluetooth Streaming audio via cell phone You can stream music wirelessly from your cell phone m Make sure ComPilot Air II is connected to your phone as described in chapter 4 3 m Use your phone music player to play music Streaming audio via other devices To use ComPilot Air II with a Bluetooth enabled audio device e g MP3 player you must first pair the devices m Switch the ComPilot Air II off m Press and hold the volume up button m Switch ComPilot Air II on whilst still pressing the volume up button 25 5 Streaming audio Please refer to the device s user guide or dealer support if you cannot complete the pairing procedure with the generic steps described m Release the volume up button when the indicator light starts rapidly blinking blue m Start the pairing process on the Bluetooth device within 1 minute according to the device s user guide Maximum ComPilot Air II streaming time is 6 hours and use code 0000 if prompted with a fully charged battery m After successful pairing the indicator light will stop rapidly blinking Note During streaming ComPilot Air II cannot be m Press play on the Bluetooth device if needed used as hearing aid remote control Press and hold the m Streaming will start automatically and the indicator main b
2. 59 1 N e come Your ComPilot Air II is a premium quality product developed by Phonak one of the world s leading companies in hearing technology Please read the user instructions thoroughly in order to benefit from all the possibilities your hearing system offers A Compatibility information Check your hearing aid compatibility with your hearing care professional Phonak life is on www phonak com C A CE mark applied 2014 2 Getting to know your ComPilot Air II The intended use of ComPilot Air II is to receive audio inputs from different Bluetooth devices and to transmit them wirelessly to your hearing aids Virtually any Bluetooth enabled audio device such as cell phones or MP3 players are supported Enjoy speech and music from other multimedia devices such as computers TVs or music players ComPilot Air II can also be used as a remote control to adapt your hearing aids to different listening situations Please note that your hearing care professional must configure your ComPilot Air II before it can be used as a remote control Bluetooth is a registered trademark owned by the Bluetooth SIG Inc 2 1 Legend Buttons Main B Volume up down c On Off switch Inputs Microphone opening Charging input mini USB Others Indicator light Securing cord eyelet Retaining clip 3 Getting started ComPilot Air II must be set up and charged before
3. 16 distance to the hearing aids m Make sure ComPilot Air II is charged and switched on 49 9 1 Local warranty Please ask the hearing care professional where you purchased your device about the terms of the local warranty 9 2 International warranty Phonak offers a one year limited international warranty valid as of the date of purchase This limited warranty covers manufacturing and material defects The warranty only comes into force if proof of purchase is shown The international warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods 50 9 3 Warranty limitation This warranty does not cover damage from improper handling or care exposure to chemicals immersion in water or undue stress Damage caused by third parties or non authorized service centers renders the warranty null and void This warranty does not include any services performed by a hearing care professional in their office Serial number Date of purchase Authorized hearing care professional stamp signature 51 10 Compliance information Declaration of conformity Hereby Phonak AG declares that this Phonak product is in compliance with the essential requirements of the Medical Devices Directive 93 42 EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999 5 EC The full text of the Declaration of Conformity can be
4. distance to your hearing aids m Reduce movement while you speak m Bring ComPilot Air II closer to your mouth m Suggest to your callers that they increase the phone volume ComPilot Air II is unresponsive or there is no indicator light when switching On m ComPilot Air II may be completely discharged m t may indicate a software problem 48 m Charge for at least 1 hour m Switch ComPilot Air II Off wait 30 seconds then switch On again Causes What to do The operating time of your Com substantially Pilot Air II is reduced mThe battery typically needs several charging cycles to achieve full performance Please consult the datasheet for the typical operating time m Charge for at least 3 hours the first time you charge ComPilot Air I m Let a new ComPilot Air II discharge completely three times have interruptions while my audio streaming is active m ComPilot Air IL is too far away from the hearing aids while streaming m Bluetooth signal is out of range m Wear ComPilot Air II clipped to your cloth with max 40cm 16 distance to the hearing aids m Keep the Bluetooth device within the operating range cannot hear the demo sound m Hearing aids are not worn correctly m ComPilot Air II is not worn correctly or switched Off m Make sure your hearing aids are inserted correctly m Wear ComPilot Air II clipped to your cloth with max 40cm
5. important safety information Hazard warnings IN Keep this device out of reach of children and mentally challenged people or pets IN For persons with active implantable medical devices i e pacemakers defibrillators etc the use of this device is not permitted Ask your hearing care professional for details A Only use hearing aids that have been specially programmed for you by your hearing care professional A Changes or modifications to the device that were not explicitly approved by Phonak are not permitted A Opening the device might damage it If problems occur which cannot be resolved by following the remedy guidelines in the troubleshooting section of this user guide consult your hearing care professional 59 12 Important safety information AN This product has an embedded non replaceable battery Do not attempt to open the product or remove the battery as this may cause injury and damage the product A Dispose of electrical components in accordance with your local regulations by Phonak AG A External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards Only use accessories approved by Phonak AG to avoid any electrical shock A Using the device its connectors or cables in any way contradictory to their intended purpose as described in this user guide e g wearing the USB cable around the neck can cause injury Z When operating machinery e
6. started from ComPilot Air II Selecting audio sources m One source Each press of the main button will pause or resume the source m Press and hold the main B button 2 sec to completely stop the music streaming It must be re started via the phone menu m Multiple sources After each press of the main B button ComPilot Air II selects the next connected source in a fixed sequence m Every connected audio source has a fixed place in the sequence as shown in the picture 35 7 More detailed information 7 5 Understanding the indicator light Ce Bluetooth pairing Rapid blink blue 000000 1 Bluetooth device Short blink blue connected ee 2 Bluetooth Double blink blue devices connected Species Phone or music Solid blue via Bluetooth Demo sound playing Solid pink Ea d Charging Solid Red EE 36 Charged and full battery Solid green a Switching On Green 2 seconds Switching Off Solid red for 2 seconds Battery above 10 Slow blink green ooo lt 10 battery left Short flash red Please charge o Enable disable lock state Triple flash red locked ooo Triple flash green unlocked ooo 37 7 6 Deleting paired Bluetooth devices If you encounter issues with one of the paired devices you may consider deleting the pairings from ComPilot Air II AN Deleting the pairing of Bluetooth devices removes the ability to connect to a
7. to pay attention to the relevant warning notices in these user guides Important information for handling and product safety 990 DE EMC and radio communications compliance label Australia Operating conditions The device is designed such that it functions without problems or restrictions if used as intended unless otherwise noted in this user guide 56 Temperature transport and storage 20 C to 60 C 4 to 140 Fahrenheit Temperature operation 0 to 40 Celsius 32 to 104 Fahrenheit Keep dry Humidity transportation and storage lt 90 non condensing Humidity operation lt 95 non condensing Atmospheric pressure 200 hPA to 1500 hPA 57 58 1 The symbol with the crossed out garbage bin is to make you aware that this device may not be thrown away as normal household waste Please dispose of old or unused device at waste disposal sites intended for electronic waste or give your device to your hearing care professional for disposal Proper disposal protects the environment and health Bluetooth The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Phonak is under license Other trademarks and trade names are those of their respective owners e Japanese mark for certified radio equipment 12 Important safety information The following pages contain
8. use 3 1 Setting up the power supply Select the adapter that corresponds to your country m Firstly insert the top round end of the adapter into the round corner of the power supply m Click the bottom end of the adapter in to lock it into place m To remove first pull back the tab on the power supply m Pull the adapter upwards to remove it 3 2 Charging the battery m Plug the larger end of the charging cable into the universal power supply Plug the smaller end into the mini USB port on ComPilot Air II m Plug the power supply into a power outlet The indicator light is red during charging and will turn green when charging is complete ComPilot Air II has a non removable rechargeable battery Before using ComPilot Air II for the first time charge it for at least 3 hours 3 Getting started It is safe to leave ComPilot Air II connected to the charger overnight The full performance of a new battery is achieved only after three complete charge and discharge cycles 3 3 Switching On and Off Slide the power switch as shown to turn ComPilot Air II on or off Switch ComPilot Air II off when not in use 3 4 How to wear Before any phone call music or TV streaming m Insert the hearing aids into your ears correctly and switch them on m Switch ComPilot Air II on m Clip it securely on to your clothing Distance to the mouth m The best results are ach
9. 42 m Do not exceed the maximum distance 5 10 m 15 30 ft and keep Bluetooth devices in front of you m After 2 minutes ComPilot Air II will stop searching and the intermittency will stop m When using your Bluetooth phone as music player disconnect it from other devices such as PCs Causes What to do The volume of the music or phone conversation is too loud or too quiet m Different audio sources have different outputs m To change the volume of the phone or any other sound source to ComPilot Air II use the volume control of that external device I have difficulties understanding noisy environment the phone conversation in a m Your hearing aid microphones are set too high during the call m Reduce the environmental noise by pressing the ED button for 2 seconds see chapter 6 1 m Use the phone volume button to increase the phone volume The caller can hear me but cannot hear the caller m The call was transferred to your phone m Some phones when accepting the call through the phone button don t use ComPilot Air I m Make sure the call is transferred back to ComPilot Air II via the phone menu m Always accept the call by pressing the main button 43 8 Troubleshooting Causes What to do Causes What to do ComPilot Air II is no longer recognized by the phone or other Bluetooth devices to which it was previously paired hear my ph
10. Phonak ComPilot Air II User Guide PHONAK life is on Welcome Getting to know your ComPilot Air II 2 1 Legend Getting started 3 1 Setting up the power supply 3 2 Charging the battery 3 3 Switching Onor Off 3 4 How to wear 3 5 Sound demonstration Phone calls using ComPilot Air II 4 1 How it works 4 2 Initial pairing to a phone 4 3 Connecting to the phone 4 4 Making a call 4 5 Accepting a call 4 6 Ending a call 4 7 Advanced phone options 4 8 Additional features 14 14 15 17 18 19 20 20 23 5 Streaming audio 5 1 Streaming audio via Bluetooth 5 2 Streaming audio from TV or hi fi Using ComPilot Air II as a remote control 6 1 Changing the volume 6 2 Changing the program 6 3 More remote control information More detailed information 7 1 Main button functionality 7 2 Locking the buttons 7 3 Switching off the indicator light 7 4 Managing multiple inputs 7 5 Understanding the indicator lights 7 6 Deleting paired Bluetooth devices 7 7 Caller identification 7 8 VoiceAlerts spoken messages 7 9 Phonak RemoteControl App 25 25 28 29 29 30 31 32 32 33 34 34 36 38 39 40 41 10 11 12 Intents Troubleshooting Service and warranty 9 1 Local warranty 9 2 International warranty 9 3 Warranty limitation Compliance information Information and explanation of symbols Important safety information 42 50 50 50 51 52 55
11. aids m ComPilot Air II is out of range of the hearing aids m Phone is set to vibrate m You are already on a phone call and a second call cannot be recognized m Wear ComPilot Air II correctly clipped to your cloth with max 40cm 16 distance to the hearing aids m Enable ring tone on phone m Hang up the first phone call then accept the second call My phone rings but the name of acoustically the caller is not heard m The caller identification feature is not available or not enabled on your phone m Two phones are connected to your ComPilot Air II m Caller identification may be switched off m Please refer to the phone s user guide to check the availability of this feature m f two phones are connected caller identification is only available on the phone that was last paired to ComPilot Air I m Please ask your hearing care professional to enable caller identification on your ComPilot Air II 47 8 Troubleshooting Causes What to do During a phone call the other party has difficulty hearing me m ComPilot Air II microphone opening may be covered m ComPilot Air II may not be worn correctly m ComPilot Air II may rub against clothing m The surrounding noise may be too loud m Make sure the microphone opening is not covered by part of your body clothing or dirt and debris m Make sure your ComPilot Air IL is clipped securely to cloth within 40cm 16
12. alls wear ComPilot Air II clipped securely to clothing as shown Note Maximum distance between ComPilot Air II and the phone is 5 10 m 15 30 ft m In very noisy environments you can move ComPilot Air II closer to your mouth 22 4 8 Additional features The following features can be set either using the Phonak RemoteControl App see chapter 7 9 or by your hearing care professional Your phone must support these features Please consult the phone user manual for details Caller s name announcement By default ComPilot Air II will announce the caller s name as shown on the phone display caller identification The following features can be enabled separately Press and hold the Main button 2 sec to use them 1 Last number redial To redial the last dialed number 2 Voice dial Allows you to say the person s name instead of typing the number 3 Dial preferred number Directly dials a predefined number 23 4 Hold call While in a phone conversation this will put 24 the call on hold The caller stays on the line but there is no audio transfer and the hearing aids switch to the previously active hearing program Transfer call This allows you to hand your phone to another person Your hearing aids will switch back to the previously active hearing program To transfer the call back to ComPilot Air II press and hold the main B button The call will now resume through your hearing aids
13. bout start or end of charging even if no streaming source is active Bluetooth device connect or disconnect and transfer or hold a call 7 9 Phonak RemoteControl App The Phonak RemoteControl App is a Smartphone application which offers additional control of your hearing aid Features are visualized on your Smartphone screen and give you the ability to partially configure your hearing system Experience more m Individual left right volume control m Direct program or alternative audio input selection m Support for the Bluetooth pairing process For more information and to download of the RemoteControl App visit the website http www phonak com rcapp EISEN a 41 8 Troubleshooting For any problems not listed in t your hearing care professional Causes his user guide please contact What to do During Bluetooth pairing my ot her device is prompting for a code what do have to enter m The pairing code is required for the initial coupling of ComPilot Air II with your Bluetooth device pairing m Enter 0000 four zeros when prompted for a code hear intermittency during an audio transfer via ComPilot Air II m The Bluetooth device is too far away or worn in a back pocket body shielding m ComPilot Air II searches for known devices for 2 minutes after switching on mA phone connected to other devices such as a PC may not be able to continuously stream music
14. eature was not enabled by the hearing care professional 7 2 Locking the buttons To prevent the buttons being accidentally pressed m Press the volume up and down G amp D buttons simultaneously to lock or unlock the buttons m The indicator light will triple blink red indicating that the buttons are locked m When locked the indicator light will triple blink and you may hear a triple beep through the hearing aids each time a button is pressed Leet Accepting an incoming call is still possible In locked state the indicator light will stop blinking The key symbol on the back reminds you of the lock function 33 7 More detailed information 7 3 Switching off the indicator light If the indicator light is disturbing m Lock the ComPilot Air II as described in chapter 7 2 m During locked state the indicator light remains switched off A low battery state will be shown 7 4 Managing multiple inputs When an audio source is connected via ComPilot Air II your hearing aids will automatically switch to the special streaming programs It is possible to have two Bluetooth audio sources connected A phone call always has priority You will hear the ringtone even when listening to other audio sources If you reject or terminate the call audio streaming will resume 34 If you want to listen to music from your connected mobile phone you must start the music via your phone initially it cannot be
15. er use a microwave or other heating devices to dry the device The digitally coded inductive transmission technology used in the device is highly reliable and experiences virtually no interference from other devices It should be noted however that when operating the hearing system near computer equipment larger electronic installations or other strong electromagnetic fields it may be necessary to be at least 60cm 24 away from the interfering device to ensure proper operation Keep the device at least 10cm away from any kind of magnets Do not connect an USB cable exceeding 3 meters 9 ft in length to the device When the device is not in use turn it off and store it safely 63 12 Important safety information Other important information High powered electronic equipment larger electronic installations and metallic structures may impair and significantly reduce the operating range If the hearing aids do not respond to the device because of an unusual field disturbance move away from the disturbing field 64 66 ul Phonak AG Laubisr tistrasse 28 CH 8712 St fa Switzerland www phonak com ce Dx 029 0307 02 2014 07 A W Phonak AG All rights reserved
16. ieved at 20cm 8 m A distance of 40cm 16 to the hearing aids should not be exceeded To prevent scratching sounds do not cover ComPilot Air II with clothing during phone calls 12 3 Getting started 3 5 Sound demonstration Wear your hearing aids and clip ComPilot Air II securely to your cloth within 40 cm 16 of your hearing aids see chapter 3 4 Press and hold the main E button while switching on the device The indicator light will turn pink The hearing aids will switch to ZA streaming mode and you will hear P WK the sound demonstration Ce m Use volume e buttons to adjust the volume m The demo will stop after 3 minutes or when the main button is pressed Adjusting the volume during the sound demonstration will also set the volume level of the spoken ComPilot Air II messages see chapter 7 8 If you cannot hear the sound demonstration please consult the troubleshooting section The default language setting of a new ComPilot Air II is English and can be configured by your hearing care professional or the Phonak RemoteControl App see chapter 7 9 4 Phone calls using ComPilot Air II 4 1 How it works ComPilot Air I acts as an interface between the phone and your hearing aids During a call you will hear the callers voice directly in your hearing aids ComPilot Air II picks up your voice through its own microphone Speak into ComPilot Air II not
17. into the phone when a call is in progress Own voice Communication Caller s voice 14 4 2 Initial pairing to a phone It is only necessary to perform the pairing procedure once with each Bluetooth device ComPilot Air II will connect automatically to the phone after the initial pairing m On your phone ensure that Bluetooth is enabled and search for Bluetooth devices in the connectivity setting menu m Switch ComPilot Air II off m Press and hold the volume up button m Turn ComPilot Air II on whilst still pressing the volume up button m Release the volume up button when the indicator light starts rapidly blinking blue Bluetooth pairing on A quick pairing instruction is also shown on the back of ComPilot Air II m Start the pairing process on the phone within 1 minute according to the phone user guide m Your phone shows a list of found Bluetooth devices Select Phonak ComPilot Air II from this list and enter code 0000 if prompted m ComPilot Air II requires access to your phone book When prompted accept the request m After successful pairing the indicator light will stop rapidly blinking blue For more information about Bluetooth pairing instructions specific to some of the most popular phone manufacturers go to http www phonak com compilotair 16 4 3 Connecting to the phone Wear your hearing aids and clip ComPilot Air II securely to you
18. lot Air II not m Press and hold the main button 2 sec to reject into the phone when the call is in progress if SSS An incoming call from a second paired phone will be ignored during an active call 18 19 T 4 Phone calls using ComPilot Air II 4 6 Ending a call Press the main button to end the call You can also end a call on your phone instead of your ComPilot Air II You will hear the previously active program or audio source 4 7 Advanced phone options Rejecting a call Press and hold the main B button 2 sec until the ringtone stops Using your phone to reject the call will have the same effect 20 Setting the phone volume Use the phone s volume buttons to adjust the phone volume to a comfortable level For better understanding of a call surrounding sounds picked up by the hearing aids are attenuated according to the settings made by the hearing care professional For additional attenuation of surrounding sounds m Press and hold the volume down Gp button 2 sec for more reduction m Press and hold the volume up button 2 sec to return to the default attenuation Disabling unwanted alerts Some cell phones are configured to play key press tones SMS announcements and confirmation beeps You are able to hear these alerts in your hearing aids If this is disturbing refer to your phone user guide for information about disabling these alerts 21 m During phone c
19. nsure that no parts get caught in the machine A The mini USB port is to be used for the described purpose only 60 A For safety reasons only use chargers supplied by Phonak or stabilized chargers with a rating of 5 VDC min 500 mA A Caution electric shock Do not insert plug alone into electrical outlets N Do not use the device in explosive areas mines or industrial areas with danger of explosions oxygen rich environments or areas where flammable anesthetics are handled or where electronic equipment is prohibited 61 62 12 Important safety information Information on product safety Protect the device from excessive moisture bathing swimming heat radiator car dashboard or direct skin contact when sweating workout fitness sport Do not drop the device Dropping onto a hard surface can damage the device Special medical or dental examination including radiation described below may adversely affect the correct functioning of your device Remove and keep it outside the examination room area before undergoing m Medical or dental examination with X ray also CT scan m Medical examinations with MRI NMRI scans generating magnetic fields Protect the device charging slot and power supply from dirt and debris Clean the device using a damp cloth Never use household cleaning products washing powder soap etc or alcohol to clean the device Nev
20. ny previously paired Bluetooth device 1 Turn ComPilot Air II on while pressing the volume up button 2 Release the volume up button only after 10 seconds when the rapidly blue blinking indicator light turns green 3 Delete the ComPilot Air II pairing entries on your mobile phone before any re pairing 4 Repeat the pairing procedure as described in chapter 4 2 38 7 7 Caller identification ComPilot Air II is able to tell you the name of the caller ComPilot Air II will try to access information about the caller from your phone book It will be spoken through your hearing aids as follows m The stored name in your phone s phonebook m The number if the name is not known Your hearing care professional can configure the language setting of your ComPilot Air II Alternatively you can also use the Phonak RemoteControl App to configure the language setting see chapter 7 9 39 40 7 8 VoiceAlerts spoken messages Informs you about the different operation modes and status of ComPilot Air II using spoken messages Your hearing care professional can configure the language setting as well as the speech levels m Warnings only Spoken information about a low ComPilot Air II battery and during the Bluetooth pairing process m Standard Additional information about switching ComPilot Air II on or off start or end charging during streaming input source selection announcements m Detailed Additional information a
21. obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on http www phonak com worldwide locations Australia Supplier Code Number N15398 New Zealand Supplier Code Number Z1285 52 Notice 1 This device complies with Part 15 of the FCC Rules and with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice 2 Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device Notice 3 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and ICES 003 of Industry Canada These limits are designed to provide reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications 53 However there is no guarantee that interference will not occur in a particular installation If this device does cause harmful interference to radio or television reception which can be determined by turning the equipment off and
22. on the user is encouraged to try to correct the interference by one or more of the following measures m Reorient or relocate the receiving antenna m Increase the separation between the device and receiver Jil U With the CE symbol Phonak AG confirms that this Phonak product meets the requirements of the Medical Devices Directive 93 42 EEC as well as the R amp TTE Directive 1999 5 EC on radio and telecommunications equipment m Connect the device into an outlet on a circuit different from that to which the receiver is connected AR m Consult the dealer or an experienced radio TV technician for help Notice 4 This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part of Type B of EN 60601 1 The surface of the device is specified as an applied part of Type B Japanese Radio Law and Japanese Telecommunications Business Law Compliance This device is granted pursuant to the Japanese Radio Law E33 and the Japanese Telecommunications Business Law ETA 3254 This device should not be modified otherwise the granted This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide designation number will become invalid 54 55 Indicates the medical device manufacturer as defined in EU Directive 93 42 EEC This symbol indicates that it is important for the user
23. one s key press tones in my hearing aids 44 m 2 minutes after not finding a device ComPilot Air II will stop seeking devices to save power m The devices are too far away from each other m ComPilot Air II can be paired to a maximum of 6 different Bluetooth devices If the internal memory is full new pairings may overwrite previous pairings m Pairing was deleted m Switch ComPilot Air II off Wait until the red indicator light switches off then turn on again m Bring devices within 1 meter range and try again m Repeat the pairing between ComPilot Air II and the Bluetooth device which was overwritten m Repeat the pairing between ComPilot Air II and the Bluetooth device which was deleted m The key press tones may be enabled on your phone m Deactivate key press and confirmation tones on your phone Please refer to the phone s user guide Every time switch on my phone the music player starts m For some phones this is normal behavior and not initiated by ComPilot Air II m Some phones can be configured not to start the music player automatically m Press and hold main f button to stop streaming m Stop the music player via phone menu after the phone is connected am not streaming but the hearing aids keep switching between the streaming and the n ormal hearing aid program m Your phone sends sounds to ComPilot Air II due to incoming SMS or mails m Phone key t
24. ones are switched on m Disable the system sounds for reminders alarms SMS etc via your phone menu m Switch off phone key tones via your phone menu Every time get in my car the ComPilot Air II connection to my phone behaves unexpectedly m The car Bluetooth system connects to your phone m Consider disconnecting the car system from your phone 45 8 Troubleshooting Causes What to do The phone is ringing but the indi cator light is not solid blue and there is no ringing signal through the hearing aids m Bluetooth is disabled in the phone m ComPilot Air II and your phone are not connected to each other m ComPilot Air II is not paired to the phone m The distance is too great between ComPilot Air II and the phone 46 m Ensure Bluetooth is enabled according to your phone s user guide m 1 Disable the Bluetooth functionality in your phone and turn it on again 2 Restart ComPilot Air II by switching it off and then on The Bluetooth functionality will be automatically reactivated 3 Activate ComPilot Air II by selecting it in the phone s Active device menu 4 Reduce the distance to phone m Follow the pairing process in this guide m Wear ComPilot Air II clipped to your cloth Keep distance to phone lt 10m lt 30ft Causes What to do The phone is ringing the indicator light is solid blue but there is no ringing signal through the hearing
25. our hearing aids 29 6 Using ComPilot Air II as a remote control Reducing surrounding sounds You can reduce the surrounding sounds with a single button press This may be helpful during music or phone streaming The level of reduction is set by your hearing care professional m Press and hold the volume down button gt 2 sec for more reduction m Press and hold the volume up button gt 2 sec to return to the original hearing aid volume 6 2 Changing the program Changing hearing programs is only possible if no streaming is in progress m Press the main P button to proceed to the next available program 30 6 3 More remote control information m Press and hold the main button gt 2 sec to select the favorite hearing program or jump to start up program configured by the hearing care professional or using the Phonak RemoteControl App m Both hearing aids are controlled at the same time 31 32 7 More detailed information 7 1 Main button functionality The Main E button has multiple functionalities 1 Phone It accepts and ends a phone call 2 Stream It pauses and resumes the streaming from an audio device A long press 2 sec will disconnect the streaming and programs can be changed again 3 Remote control Used to change the hearing programs The hearing programs cannot be changed when m a phone call is in progress m a Bluetooth device is streaming or paused m the remote control f
26. r cloth within 40cm 16 distance to your hearing aids and switch them on see chapter 3 4 After your phone has been paired to ComPilot Air IL they will automatically connect to each other If they do not connect automatically go to your phone s Bluetooth menu and select ComPilot Air II from the list Please consult your phone s user guide in the case where a manual connection is necessary Confirmation of successful connection is indicated on ComPilot Air II by the indicator light blinking blue 4 Phone calls using ComPilot Air II The connection will be maintained as long as the 4 5 Accepting a call devices remain on and within range When a call is received on your cell phone ComPilot Air II can connect to two phones at the m ComPilot Air II indicator light will show a solid same time but only one call at a time is possible blue light m It will take about 2 seconds before you hear the When pairing to a phone we recommend to disable ringtone through your hearing aids the phone key tones and SMS alerts m Press the main button on your ComPilot Air II once you hear the ringtone through your hearing aids 4 4 Making a call click SE Enter the phone number using the phone keypad and press the dialing button You will hear the dialing tone through your hearing aid If a second call comes in on the same phone m Press the main button to accept Speak into ComPi
27. utton 2 sec to stop the Bluetooth stream light will turn solid blue indicating the active completely streaming To adjust the volume of the audio signal use the volume controls on the audio device Press the main B button to pause and restart streaming To stop Bluetooth streaming completely press and hold the main button 2 sec switch N the other Bluetooth device off or disable its Bluetooth feature 26 27 5 Streaming audio 5 2 Streaming audio from TV or hi fi It is recommended to use the dedicated and optimized Phonak TVLink II basestation for watching TV or listening to music through it It offers the following benefits m Wireless transmission up to 30 meters 90 ft m Analog and digital inputs optical coaxial m Charging cradle for ComPilot Air II Refer to the TVLink II user guide for pairing instructions 28 6 Using ComPilot Air II as a remote control Before this functionality can be used your hearing care professional must enable the remote control in ComPilot Air II If ComPilot Air II is used as a L handheld remote control N VL m Max distance to the D hearing aids is 55cm 22 x m Hold ComPilot Air II as amp X NY shown Q 6 1 Changing the volume Press buttons Ny to increase the volume ED to decrease the volume Adjusting the volume with ComPilot Air II will have the same effect as adjusting the volume directly on y

User Guide Phonak ComPilot Air II

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