Happy New Year 2009! - Data Business Systems
Contents
1. INSIDE THIS ISSUE Moving 2 Forward iControl Web Reporting Credit Cards 2 Protecting your Data Pay at the 2 Table Debit or Credit Software Byte 3 Checking for Errors in Menu Editor Meet Our Staff 3 Randy Burn Inside DBS 3 Placing a Support Call During Normal Business Hours A Big Tip Time 4 amp Attendance in 2009 DATA BUSINESS SYSTEMS WELCOMES ALL NEW POSITOUCH CUSTOMERS DATA BUSINESS SYSTEMS 800 868 2323 QUARTERLY NEWSLETTER Happy New Year 2009 On behalf of our entire team at Data Business Systems I would like to wish you a happy new year and thank you for your continued support I know you have many choices out there for point of sale so we truly value your business POSI Talk 2009 JANUARY As we kick off 2009 our team has pulled together some great ways to improve communication with you and keep you informed of the many exciting things we have going on at DBS This newsletter is one of those great things Our entire hospitality team will be working on input throughout the year We hope you enjoy the reading learn a few tips and check out some of the cutting edge features and products we offer One of my favorite sections of the newsletter is where you can meet a member of our team It s always fun to put a face with a name and voice Lastly we want to hear from you After all communication is a two way street The feedback you have is important to us in all a2. Employee turnover in the restaurant industry can be high and as a result your Time and Attendance database can become cluttered To start the New Year off right use the following steps to organize your employee records Making an employee Inactive Edit the Employee s record as you normally do Time and Attendance Employees Go To Employee Click on Empl Status and change Empl Stat from F Active to I Inactive This should be done after the employee s last work day and will restrict the number from being used in the system Creating Templates Templates can be used to make adding new employees easier When you add a new employee you can copy standard information from a Template to the new employee To create a Template add a new employee Time and Attendance Employees Add New Employee Set up the user record as usual Remember that this record will not be used for an actual employee It is recommended that the Template be named something distinguishable for example set both the first and last name as Server To set the record as a Template go to Empl Status and check on the Template flag Save the employee When you add a new employee choose the Template name from the drop down menu and continue as usual The Jobs User Type Pay Rate and other information will be copied automatically onto the new employee record from the Template settings Deleting Ex employees To avoid missing data it
3. is recommended that ex employees are only deleted from the system after the fiscal year has ended When deleting employees be sure to choose Del POS prior to Del Emp to ensure database integrity By Michael Wallace
4. of the most successful POS solution providers in the United States We take the time to listen to our customers and understand their business needs with the idea that we are developing customers for life Our growth is fueled by word of mouth from successful customers 1n e Specialty Retail e Table Service and Quick Service Restaurants School Districts DBS employees are the foundation for our success We consistently attract and retain motivated highly skilled professionals who thrive on challenges and are passionate about customer satisfaction DBS is headquartered in Virginia Beach VA with additional offices in the metropolitan Washington D C New Manuals Do you have the all the latest POSitouch Manuals Here are the current versions POSitouch Operations Manual Jan 09 Backoffice Reference Manual Revision 5 Sample Reports December 04 Labor Scheduler 3rd Ed Time amp Attendance User Manual Ed V Inventory Control Ed V To order new copies please contact Mary Blanchard at 703 573 2292 or by email at mblanchard Ildbs com Each manual is 25 dollars plus tax and shipping E EEE E Does your restaurant have a new logo that you would like to see as a screensaver or on your guest check Call the helpdesk at 800 868 2323 to receive a quote for the creation of a new screensaver or guest check logo on the web at www ldbs com area and Raleigh NC A Big Tip Time amp Attendance in 2009
5. ach line as needed If you encounter any errors that are not covered here please call the helpdesk at 800 868 2323 for further assistance By Melissa Gibbs Meet Our Stafi Randy Burn What is one thing you would like customers to know Randy Burn That I am really concerned about their computer issues and the operation of their business and I see it as a per sonal challenge to solve their problems as quickly as I can What do you like to do with your free time Randy Burn I am an amateur photographer and I love to be outside taking pictures of landscapes and flowers You may have wondered what hap pens when you place a support call First your call comes into our call center in Virginia Beach where we have dispatch employees available to speak with you In the event you are asked to leave a message due to a high volume of calls please leave a voice mail and your call will be handled in the order in which it was received The call then gets assigned to the appropriate department If the issue is hardware related it will be transferred to the hardware division at which point it will be dispatched to the most well located and available technician Shortly after the call is dispatched you will receive a phone call from a hardware technician with an estimated time of arrival If the issue is software related it will be transferred to the software division In this situation dispatch will c
6. cessary charges will apply T EAR RSE N enforcing stricter requirements on To obtain additional information i customers tables right in i credit card data The later versions please contact either front of their eyes of POSitouch and Transaction Plus Tim Fogarty i Please contact Michelle software meet the standards set by 703 584 9701 i MacKeith at 703 584 i the credit card companies and are tfogarty Idbs com S700 ani E fully compliant If you can see full Dr fon orto schedules E your eee oe Nancy Fritz demonstration of our oan aes esd cecum you 703 584 9706 Secure your credit cards available options E eee nfritz 1dbs com with Pay at the Table including electronic Be ahead of the curve and let Data signature capture Q Business Systems analyze your w eee ee POSI TALK By Tim Fogarty By Tim Fogarty QUARTERLY NEWSLETTER PAGE 3 Software Byte Checking for Errors in Menu Editor To prevent system errors it 1s extremely important to ensure that your menu database is free from errors POSitouch makes this extremely easy to monitor by having the ability to run a report Verify Data Structures that will list all items that need to be addressed To run this report go to Menu Screens Verify Data Structures and choose to either print or preview the report If the report contains no data your Verified Data Structures 1s clean However if there are any errors present you will need to proceed
7. mation By Michelle MacKeith Prevention Discounts Deletes No Sales Long Ticket Times Cash Over Short Cash Paid Outs Excess Tips High Ticket Amount Low Ticket Amounts Labor Time Clock Adjustments OT Hours Prediction 1 000 s of dollars yearly Alerts 12 28 2005 Schedule OT for Week Ending 01 08 06 All stores have transmitted for the selected dates Click for details 540 86 483 93 0 00 0 00 0 39 284 83 0 00 2 318 73 40 74 0 00 195 77 60 68 Above is an example of iControl s reporting capabilities all accessible through the internet e Credit Cards Protecting your Data Pay al al the Table Credit or Debit Is your credit card information se versions Please call us as soon as Securing credit card data is one of the most cure and CISP Compliant For those possible so we can help you important issues facing restaurants today Be l of you who have not yet been noti implement this very important i proactive and take a necessary step in securing fied by your processor about the up software update Please note time _ Your credit card data by installing our new Pay i dated requirements we recommend related to researching your versions l at the Table solution This contacting them to determine their of software will not be charged If technology will allow standards upgrades to equipment or software i your staff to complete Each day credit card companies are Ne
8. onvey the information to the helpdesk technicians Please note emergency calls related to inoperable system is sues credit cards not authorizing or anything that prevents you from taking sales will take priority Inside DBS Placing a Support Call During Normal Business Hours The goal of the helpdesk is to handle each and every call in a timely manner On average you should ex pect a call from a technician in five to fifteen minutes from when the call was placed You will then be greeted by an experienced technician with a restaurant background The technician will work with you to resolve the is sue If the issue cannot be resolved remotely a hardware technician will be contacted to go on site and assist with the issue as soon as possible By Clifton Johnson Data Business Systems Data Business Systems 800 868 2323 3060 Williams Drive Suite 310 Fairfax VA 22031 703 573 2292 Fax 703 573 4769 156 Business Park Dr Virginia Beach VA 23462 757 490 1294 Fax 757 456 1115 Solutions for retail and restaurant Sr NP You can now place a service call Innovative Solutions and a Customer First Commitment From our beginning 32 years ago DBS has been guided by several key principles We focus on our customers We value our employees And we deliver state of the art affordable point of sale and IT solutions for growing retail ers Today with more than 2 000 customers DBS is one
9. r terminal if non dedicated 2 Shut down the Backoffice computer 3 Shut down the POSdriver computer 4 Turn on the POSdriver computer and make sure it is completely up and running 5 Turn on the Backoffice and make sure it is completely up and running 6 Turn each terminal on one at a time making sure the termi nal boots up to the order screen 7 Do an Immediate System Change from the Backoffice 8 Test an order and a credit card If you are still having issues after following these instruc tions please call 800 868 2323 for additional assistance By Firmus Conte PAGE 2 Moving Forward 1 Control Web Reporting How do I pull it all together How can I do a better job tracking loss preven tion How can I manage by alerts and manage the details that make a differ ence e Over 1400 sites already plug in with iControl Web enabled reporting Give our sales team a call to ask ques exceptions How can I get my sales and other information in my pajamas from home We have the answer POSitouch is integrated with iControl Enterprise web reporting This integration will help you see the big picture but also Easy to use and understand Enhances POSitouch POS system Completely integrated solution with QuickBooks Accounting Digital Video Surveillance ADP Affordable service and saves tions or get a demonstration today Please call 703 573 2292 to schedule an appointment or obtain more infor
10. spects of what we do for you Please do not hesitate to call me anytime to dis cuss a question concern or suggestion I can be reached at 703 584 9700 or on my cell at 703 928 8170 Sincerely Michelle MacKeith Director of Hospitality Solutions Hard Facts How to Properly Reboot a POSitouch System In order to properly shut down or reboot a POSitouch system you must first know your hard ware and how it functions within your restaurant Most POSitouch systems will have the following computers POSdriver If the POSdriver is a dedicated computer it is normally located next to the Backoffice computer or under neath the monitor If the POS driver is a non dedicated com puter it will be located out front Usually a non dedicated POSdriver will be terminal number one The POSdriver is the brains of the system and is responsible for running the ter minals Backoffice The Backoffice computer runs your credit card software and is also the backup Terminals Normally you will find more than one terminal and they are used to place orders take payment etc This is an example of a dedicated POSdriver This is an example of a non dedicated POSdriver To minimize loss of data and damage to your system it is important that you use the following steps to properly shut down your POSitouch system for troubleshooting purposes brownouts or blackouts 1 Shut down all your terminals except the POSdrive
11. with correcting them In the copied example you will see the three most common menu errors The first is No screen title To correct this go to Edit an Order Screen and either Randy Burn just celebrated his 20th Anniversary with Data Business Systems issues How long have you worked for Data Business Systems Randy Burn 20 years What is your position at Data Business Sys tems Randy Burn Senior Field technician What is your favorite thing about working at Data Business Systems Randy Burn Working with the Data Business Systems hard ware and software teams to solve our customers POSI FUE REPORT DATE 12 12 2008 Screen 16 BEVERAGES Cell 16 BEVERAGES Cell Screen Screen 1 PEPSI Missing Inventory number 2901 34 FREE RE FILL 1 Option cell 17 is empty Here is an example of the Verify Data Structures Report rename or delete the screen Another type of error you may see is Missing Inventory number To fix this you will need to add a new inventory record with that number In the above example add Pepsi as record number 2901 to resolve The last common error Option cell is empty involves modifiers In the above example go to screen number 16 cell 34 click on the first line of modifiers and select edit If you see a gray check mark in front of a blank option delete this group of modifiers and recreate so that there are no ghost check marks Repeat with e
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