Alcatel OmniPCX Office Alcatel 4028/4029
Contents
1. EB LED Adjust the tilt of the screen e Flashing green incoming call Receiver Flashing red alarm B Display and display keys Bac Boe Sms Em eu 9 Alcatel 4028 Socket for connecting headphones or a handsfree speaker unit Alphabetic keypad Audio keys e END key to terminate a call e Lit in handsfree mode or headset mode short press Handsfree Speaker Key to make or answer a call without lifting the receiver id e Flashing in speaker mode long press Intercom Mute key e During a call press this key so that your party cannot hear you QO e Terminal idle press this key so that you can automatically answer a call without lifting the receiver To adjust the speaker or receiver volume up or down q EB Extension unit An extension unit can be fitted to your telephone This provides additional keys which can be configured as feature keys line keys call keys etc To affix labels push the holding strip of the unit backwards to you and lift it Install the label under the keypad in the housing designed for and place the keypad back into position access to welcome screens Menu Info and to return to the call icon screens B Welcome screens NADA 1030 Menu page contains all features and applications accessible via the keys associated with the words on the screen Main page contains call line keys allowin2. v Groups B Logout gt 12 55 MEN Ke MACD MACD 2 DAcp 3 DAcp 4 id Daco 5 DO ACD 6 OAcD 7 Dacps Press the key of the group I to 8 to integrate box empty and orpress the key of the group to leave box full 33 F 9 9 Supervisor station A supervisor can review the messages left in the voice mailboxes of the call centre groups maximum 8 groups using the function keys on an Alcatel 4028 4029 or Alcatel 4038 4039 4068 set A supervisor can also perform the agent function from the same set 9 10 Supervising group mailboxes Supervisor station Consulting the messages When a message is left in a group mailbox the voice mail present indicator associated with the supervision key flashes mn Press the supervision key follow the instructions of the voice SS When a mailbox is reviewed by a supervisor the other supervisors cannot access it Supervision keys for group mailboxes and positioning on the sets 1 Perso Ino E _ A Baco HAcD 2 aoo ACD 3 ACD 4 d pl Main m ACD 5 ACD 6 ACD 7 ACD 8 Access the Main page Independently of the legal warranty that covers this appliance it is guaranteed for year parts and labour counting from the date indicated on your invoice The invoice will be demanded if making a claim under the warranty The warranty does not however confirm in the following cases in the event of use that does
3. Activate deactivate Confirm transfer to the attendant 6 7 _Diverting calls to your pager Ka Callers will be able to contact you while you are moving around the company 24 0 Pages E Do not disturb activated Forward to paging programmed key 23 68 Forwarding your calls from the receiving terminal Follow me B You wish to receive your calls in your present location use the Follow me feature 1_ Foll CS ollos Ses or 85 C20 u Your extension number 5B O mt Ae gt Do not disturb activated Your extension number Follow me programmed key E69 Applying a selective forwarding Ka You can selectively forward calls according to the caller s identity gt Selective forwarding programmed key Do not disturb activated 6 10 Diverting all group calls ha You can forward all your group calls to another internal number Lam Group calls forwarding programmed key gt Do not disturb activated Number receiving forwarding Keeping in touch 6 11 Cancelling all forwardings J 6 4 Donot disturb You can make your terminal temporarily unavailable for all calls Canche ra i Program another type of op se o gt ed OP B S Cancel all forwarding programmed key DND programmed key Do not disturb activated Callers wishing to contact you will see the Do Not Disturb message displayed on their set
4. Means that the feature is accessible from the Menu page Means that the feature is accessible from the Main page Means that the feature is accessible from the Info page KA Means that the feature is subject to programming If necessary contact your installer These symbols may be supplemented by small icons or text Contents Getting to know your telephone ceeeeece eneen eee P Description of the screens nssossenssmine den once dende P LE Welkome screens iea a n E E E A EEE P 1525 Call Management Sere nanne eri EE EAA ONAN p l3 Application SCHOON cars omarmen Bard dot en seine p Using your telephone sneren nensernsnernr dre as P 20 Makina aCA a peee Hea OEE EEEE ERRE tat P 2E ANSWERING BENN a tink ER E N O OEA P 2 3 Using the telephone in Hands free mode onee P 2 4 Activating the loudspeaker during a call receiver lifted eee p 2 5 Calling your party by name company directory oen p 2 6 iMakeicalls via your programmiedicalliikeySias ss soennieten var drieste ins p 27 Calling from the common directory ep ue sous css wetens RO REEE p 2 8 Screening calls using the voice mailbox oneness sn ene eee p PE UREN zeshonderd dermis iet Bes enen p 2 10 Requesting automatic callback if internal number is busy p 2 11 Answering an internal call in intercom mode vers servers een pi DZ Sendia DTMF IENS sss ven chads nese ae bebe berita bee p 2 13 Mute so that your party ca
5. John in conversation nson GS Paul in conversation Key associated with the incoming call icon During a call a second call is put on hold To alternate between calls 33 Switching between calls Broker call nom naoe w F 8 If yog make an error hang up your telephone will ring and you will recover your first gt call John Paul in conversation in conversation Key associated with Place your first party on the incoming call hold icon During a call J s4 Transferring a call To transfer your call to another number gt ono You are ona call with Press Transfer Dial the Press to perform the destination key number to be the transfer number called Transfer between two outside calls may not be possible depending on system configuration EZ 35 _ Transfer a call to the voice mailbox of an absent party During the call you want to transfer your party to the voice mailbox of another party naoa 1 TrEUMU Paul gt in conversation You are on a call Number of with the second party destination number Three way conference with internal and or external parties 3 6 conference During a call to establish a three way conference 1 ConF 1 ConF Code for Number of second Press to establish the Conference party three way conference feature Cancel conference and return to first correspondant if conference is active ConF
6. Use paging 22 External meeting 9 Please retrieve your fax 23 External meeting back on ___ 10 Please retrieve your mail 24 lam in room nr _ 1 Please cancel your forwarding 25 In a meeting do not disturb 2 Visitors are waiting 26 At lunch 13 You are expected at reception 27 Indisposed 14 Meeting at _ _ Messages to be completed using numeric keypad 25 6 16 Consulting written messages The light indicates that messages have been received aso Messaging ReadTst gt iz gt Number of messages received Read Displays the rest of the message and gt the date and time it was left Next message Previous message Clear Erase message 1 Call Call sender of message 1 SendT st Sending a written message to an internal party Rep Save the sender s number in your directory B Terminate consultation displays the sender s message on the screen Keeping in touch IE 617 Message notification A message is left in your mailbox but you are not at your desk You can configure your telephone so that you receive notification of the message on another telephone en zi 1 Custo 1 Notif Enss Reach the Menu page Activate deactivate message notification ON OFF Change Press consecutively to Confirm activate deactivate To pause recording Number Enter the number Confirm desired Change the time slot the time slot during
7. of the message to be sent Ol to 27 Confirm your Confirm your Call me back 15 Meeting on __ 2 Call me back tomorrow 16 Meeting on at_ _ 3 Call me back at _ _ 17 Out for a while 4 Call back 18 Absent for the rest of the day 5 Call the attendant 19 Absent back at _ _ 6 Call the assistant 20 Absent back on at_ _ 7 Iwill call back at _ _ 21 On vacation back on ____ 8 Use paging 22 External meeting 9 Please retrieve your fax 23 External meeting back on __ 10 Please retrieve your mail 24 lam in room nr __ II Please cancel your forwarding 25 In a meeting do not disturb 2 Visitors are waiting 26 At lunch 13 You are expected at reception 27 Indisposed 14 Meeting at _ _ Messages to be completed using numeric keypad Sharing Copy lt gt Select message to copy by consecutive presses Send Send message To record a comment nson Voice mail Ready to record Start recording the comment Stop gt End recording Record Re record a comment 20 Record 5 1 Sending a copy of a voice message gt Display shows the numberof Consult new and old messages Dial the Dial by name number to be called Record Record a comment naoa Voice mail gt recording Recording Listen Replay comment Send me
8. Reach the gt Your personal code is used to access your voice mailbox and to lock your telephone Menu page Customizing your voice greetin E 2 gy g g Old code New code 4 digits 4 digits You can replace the greeting message by a personal message RE EEE L MBos BEER As long as your voice mailbox has not been initialized the personal code is 1515 j menu TEA Reach the Menu n me IE 84 Configuring the telephone ringer Menu naoa Voice mail pena za Custo 1 Set Ringing Ready to start recording Recording meru ET BC i tE BE Reach the Stop Pause 1 DFault Menu page Choose the tune End recording To pause recording Press to return to the Confirm default message A Tune gE 4 Select the melody of your Confirm your choice 16 tunes choice Adjusting the ringer volume 2 5 B ox a Select the level of Confirm your your choice 12 levels choice 28 Programming your telephone Activate deactivate silent mode Silent On 1_ OFF To activate To deactivate Activate disable meeting mode progressive ringing Progress On 1 OFF To activate Todeactivate Activate deactivate discreet ring mode 1_ Beeps On 1 OFF To activate To deactivate Adjust ringer volume while a call arrives ngoa a O Paul gt is calling Your telephone Adjusting the ringer rings volume 8 5 Adjusting screen brightness nasan 1020 Custo Set Elam 7 Rea
9. not comply with the instructions given in this user s manual faults or damage caused by natural wear damage resulting from a cause external to the appliance e g impact fall exposure to dampness etc noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer Warning never place your telephone in contact with water To clean your telephone you may however use a damp soft cloth Never use solvents trichlorethylene acetone etc which may damage the plastic parts of your telephone Never spray it with cleaning products The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear The wording is not contractual and may be subject to change Some features of your telephone are controlled by a software key and the configuration of the unit 34 Declaration of compliance EC countries we Alcatel Business Systems declare that the Alcatel 4028 and 4029 products comply with the essential demands of Directive 1999 5 CE of the European Parliament and Council A copy of the original of this declaration of compliance can be obtained from your installer psd Information relative to the environment This symbol indicates that at the end of its life this product should be subject to special collection and disposal in member countries of the European Union as well as in Norway and Switzerland By ensuring this product
10. of the call consulted For example the transfer feature will not be available between a call in progress or a held call and an incoming call Back Exit key used to switch from a telephone screen to an application screen For example can be used while a call is in pro gress to look up a number program an appointment reminder etc Q Calls can also be managed from the Main page While the call is in progress press the Back Exit key and display the Main page Calls in progress or waiting are displayed on the different line keys It is then possible to converse with the caller of your choice by pressing the key associated with him E13 _ Application screen Date Application name Time and ue 04 May 2004 amp QO 14 35 status icon Create new MEMO Application screen Events screen Application screen displays information relevant to programming or configuring the telephone Events screen displays events connected to the programming or configuration operations in progress confirmation rejection error etc 21 Making a call o Ff Dial the Lift the number for receiver your call Handsfree Number required aoe gt Paul in conversation You are on a call with the destination number Using your telephone De oC en Geo Number required Programmable line key Dial by name To make an external call dial the outside line access code 9 before dialing yo
11. same time O Access the Info page using the navigator naor oo 1 Appmnt Change j menu FP _ e J 8 12 Broadcasting background music on your loudspeaker Ka Select the type of Reach the Menu page appointment temporary or permanent You can broadcast background music on the loudspeaker of your telephone depending on configuration SS when telephone is not in use Ea Ge q gt background music is played EC Enter time of Confirm the Long press appointment appointment Ume Press the same key to cancel At the programmed time your telephone rings Long press The music stops when a call is made or received and starts again when you hang up u are on call the display flashes and an audio tone is generated After unanswered If yo calls a temporary request is cancelled but a permanent request remains in memory If your calls are forwarded to another terminal the forwarding is not applied to the p 8 13 Lock unlock your telephone reminder call ae po Lock gt your telephone is j menu PPN locked unlocked Reach the Depending the displayed Menu page informations enter your password or confirm 30 Programming your telephone EE 814 _ Configuring the audio jack of your telephone By default the audio jack of your telephone can be used to connect a headset handsfree kit or loudspeaker naos on L Custo Set Jack Ellen 7 TE On reach the Menu page 1 Headset Handsfree StSpeaker gt oe o
12. which notification is activated can be changed Sched Change times Confirm 26 Managing your charges When the internal party who has taken the call on hooks you are called back and can p 71 Charging your calls directly to business accounts Ka Read information concerning call cost duration number of units name of internal hd and cost of cal Ok You can charge the cost of your outside calls to business account numbers E gt am Gs 2 Print a charge ticket 3 Terminate consultation Project code Enter the number Password for this Enter the party s pe NL programmed key of the terminal to internal telephone number E TE receive the message Adding or changing a business code during a call s Business account code during call programmed key Finding out the cost of an outside call made for an internal user from 7 2 our terminal naoa w Paul gt the call is placed on hold in conversation During an internal call Programmed key Cost Total Recall 1_ Transf Outside Transfer call to your party number on hold called 27 8 Programming your telephone 8 1 _ Initializing your voice mailbox 8 3 Modifying your personal code Your personal code is used to access your voice mailbox and to lock your telephone Enter your personal code then record Light flashes Dd our name following the voice guide 2 X MEANE g mn mae Custo Option Passwd Ces Oo CO v
13. Alcatel OmniPCX Office Alcatel 4028 4029 Yv ALCATEL User manual p Introduction E How to use this guide Thank you for choosing a telephone from the 4028 4029 range manufactured by Alcatel Your 4028 IP 4029 digital terminal has a new ergonomic layout for more effective communication Actions Keypad A large graphic screen in conjunction with various keys and the navigator allows you to make calls configure and program C Lift the receiver ae Numeric keypad your telephone Hang up 83 Alphabetic keypad a receiver that is pleasant to use it fits nicely in the hand with a flexible grip section _ Specific key on numeric keypad communication is even more convenient using the audio keys loudspeaker handsfree the convenient alphabetic keypad to call your parties by name Navigator amp Move the navigation key up down to the left or to the right z To go back one level press and release or to return to the welcome page press and hold GP during a call can be used to access the different pages Menu Main etc and to return to the telephone screens Display and display keys Audio keys Smith John kein i Speaker Partial view of display Handsfree Ee Display key Adjustment reduce o oC Adjustment increase Programmable keys and icons Other fixed keys 3 Line key 4 Hold and Transfer keys leon corresponding to key Ci MENU key Voice mail access key Other symbols used
14. Hang up on all correspondant if conference is active 6 pn a a After the conference to leave your two parties talking together 1 sConF 1 Transf Cancel the conference 37 Placing a call on hold HOLD Private hold During a call you may place the call on hold and recover it later on the same telephone naoa naoa Paul J gt Paul in conversation on hold You are on a call your call is placed on hold with the destination number Press Hold to recover the call on hold naon ngoona Paul in conversation Common hold subject to programming To recover your call on any telephone in your system naon Naona Hold Paul E gt Paul in conversation on hold You are on a call Your call is placed on hold with the destination number During a call Recover the call on hold from any telephone ral E 9 _Barge in Intrusion into an internal call Ka in conversation key associated with the incoming call icon Your party s line is busy If the number is not protected and if authorized you can intrude into the call mBroln Braln Same key to exit 38 Parking a call Ra Protection against Barge in intrusion You can park a call and retrieve it on another extension pe se A i EAE naoa we Park Paul i L Communication Enter the number in conversation i g protection desired You are on a call programmed key with the destination number S Prot
15. ch the Menu page Icon Screen nn increase or reduce the brightness of the screen or keys of the extension unit by pressing consecutively on the corresponding keys confirm your choice confirm your choice confirm your Cntrst choice 29 E86 Selecting the welcome page This feature is used to choose the page displayed by default on the telephone naer oo Een Custo Option Homepage Select the default page E87 _ Selecting language Confirm your choice man Custo Option Eea YY YP Reach the Menu page NE A Select the default Confirm your page choice 8 8 Programming speed dialing speed dials keys Main page nag PN ran a ri Access the Main page using the navigator Name PIL gt T Oe Press a call key on the Enter the name Main page 1_ Humber Bo C20 Enter the number Programming your telephone To cancel your reminder request E89 Erase a programmed key nen GEER EEEE UEF Elan anm a Reach the Select the type of mi Hain a 1 Clear Menu page appointment 7 CE temporary or permanent Access the Main Select the key to page using the erase J 8 11 Identifying the terminal you are on p 8 10 Programming an appointment reminder The number of your telephone is displayed on the Info page You can define the time of a temporary reminder one in 24 hours or a permanent reminder every day at the
16. ection is cancelled when you hang up To recover the parked call 1 PickUp 1 RetPrk 3 10 Store a number Number of telephone from During a call to save the number onto a call key w Paul apr A zee in conversation arked call is not recovered within a preset time 1 min 30 by default it is either oRep If the Js d z transferred to the attendant or it rings back the extension that parked the call You are on a call depending on system configuration aaa with the destination which call was parked noe number eC 83 Press a call key on Enter the name of Confirm the Main page your party During a call EE 311 Adjust audio volume During a call to adjust the volume level of the loudspeaker or receiver ono gt 0600 Paul in conversation You are on a call Adjust audio volume with the destination number Meet me conference The Meet me function is used to set up a conference with a maximum of 6 persons the master of the conference who has the rights for initiating the conference and the participants maximum of 5 who meet for the conference 42 Join a Meet me conference l 4 1 Initiate a Meet me conference Once set up by the conference master the participants can join the Meet me conference 5 participants maximum In order for the participants to join the conference you must first decide on a meeting time for the conference and send them P SO oo th de na
17. ees dudes ale Ea ed HE p 87 Selecting languages wter sinen debiteren psies nde p 8 8 Programming speed dialing speed dials keys ccc eee eens p Bio Eraselai programmed Key iii kaiia te na E aed hides eu Rohmer den he p 8 10 Programming an appointment reminder ar ereen vereen p Bell identifying the terminal yo are ON sss bere oe nakende in ek p 8 12 Broadcasting background music on your loudspeaker on p 6 13 Lock unlock your telephone ic ts verde en serene beende dink p 8 14 Configuring the audio jack of your telephone saven ennen en p 8 15 Activating deactivating forced headset mode onsen eneen eenn p ACD Agent set Supervisor station rte sweet Pe Dull Agt SEE nur aandere kre pa reen eender reed p 9 2 Qpem amzent session lOgiA sr enerser nors erdee deed P 23 ACD application welcome screen erven dreven sue nee E p 9 4 The four operating statuses of the agent set ccc cece eee cece eens p 9 5 Changing the operating status Of the Set 6 0 65 scan aesnmemsanden ans Teee p 6 Modifying your personal code never ne neren eden ee ed p 9 7 Integrating another group leaving a group cece cece EER EEEE E eee p OB TASEMUSCE renate rene weent grtais sieht p DiS Supervisor SAO hirii EEDE E A O O sede p 9 10 Supervising group malbORES 54 ongeneerd ine hd Potente aaa be p Compliance se reciso Se atts Ws ota ea 65 Sw wien hs ene ae Oi aie oke p Getting to know your telephone
18. g supervision of calls and programmable call Pascal Mante keys Jean Deuze Denis Laure Paul Durand Info page contains information on the telephone and the status of its features name telephone number number of messages activation of forwar feature appointment reminder etc lt EB Call display Incoming call we Call in progress or outgoing call nOA 10 30 ea G 0790676707 0790676707 00 03 47 000347 T N Call on hold nZoA 10 30 Je 0730676707 If you get two calls at the same time you can switch from one call Left right navigator used to check calls to the other by pressing the display key associated with each call gt Contains several lines and pages providing information on calls and the features accessible via the 10 keys associated with the words on the screen 4 Forward icon pressing the key next to this icon allows you to program or change the forward feature 3 Receiver connected Appointment programmed VA Silent mode enabled EE Telephone locked La Display keys pressing a display key activates the feature shown associated with it on the screen J A gt EB Navigation OK key used to validate your choices and options while programming or configuring O Left right navigator used to move from one page to another A Up down navigator used to scroll through the content of a page v 4 Back Exit key to return to previous menu short press o
19. icates that messages have been received A naona 3 l ExtLoc gt Voice gt Display shows do pombe of new and old Vv Select the type of Out Int call Type of call Personal code forwarded is displayed Consult gt Display shows name of sender with date time 4 gt and ranking of message Div Div Div E ox Select message Forward internal Forward outside calls Forward internal calls A Play Clear Call and outside calls or A A A Listen to message Erase message Call sender of message 62 Diverting calls to another number immediate forwarding Copy The number can be your home cell or mobile voice message or an internal extension attendant etc 3 1_ Immeds 1_ Redial Copy Dial the 6 5 Activate deactivate the personal assistant number to be called noes va 1_ Custo Assist en nd PerSpD gt Do not disturb activated reach the Menu page AOM You can make calls but only the destination number can call you on 1 OFF Confirm 63 _ Forwarding your calls to your voice message service i 3 1 Immedsun gt Do not disturb activated 22 Keeping in touch 66 _ Personal assistant reaching you with one number only peme 1 Custo Assist Menu j menu WP Reach the Select type of Menu page forwarding 1 IntHum 1 ExtNum Mobile Dial an outside line Dial number of your cell or PWT DECT Dial number of a colleague or other key number individual ARE Oper
20. is disposed of correctly you will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product For further details about recycling this product please contact the supplier who sold you the product Operating conditions Operating temperature range 5 C 45 C Acoustic shock protection The acoustic level of the signal generated by the handset earpiece is less than 136 dBspl for a transient signal and less than 125 dBA for a continuous signal Directive 2003 10 EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise at its maximum setting the level is 105 dBA at 60 cm from terminal To reduce the level the following is recommended reduce the setting 9 levels of 5 dB program a progressive ring Alcatel Business Systems in keeping with its policy of constant product improvement for the customer reserves the right to modify product specifications without prior notice Copyright Alcatel Business Systems 2006 All rights reserved MU19005USAC O600ed01 1207
21. n of calls and programmable call keys The up down navigator is used to access all the speed dial keys apart from those displayed by default Tue l6 jan 2004 A8 AO 14 30 rn S Menu Main Info amp Q Line Anne Pascal Info page contains information on the telephone and the status of its features name telephone number number of messages activation of forwar feature appointment reminder etc Tue 16 jan 2004 BNO 14 30 RN Menu Main Info WG Name Anne Number 77942 Left right navigator lt gt used to move from one page to another A Up down navigator used to scroll through the content of a page v Description of the screens 12 _ Call management screen Date Incoming call icon Time and status icon ue l6 fan 2004 ANO 14 33 UY Call in progress icon Incoming call presenta tion screen This screen is temporarily displayed when a call arrives and shows the name and or number of the caller NOEB Pascal Pop up display of features accessible while the call is ta king place Conference k d Each tab corresponds to a call the status of which is symbolized by its icon in progress held arrival of new call lt gt When a call is in progress use the left right navigator to look at held or incoming calls Use the up down navigator to display the features accessible These features transfer conference etc are di rectly related to the status
22. ndividual PICEUS sereen arerennenven dieter tt ed Babsie Beton aired p 5 5 Answering briefly in place of the attendant on ve onver oenen p Dio FUNE OUDE er enten gen devreese denderen tend ee p 5 7 Calling an internal party on his her pager 0 c cece cece cee eee eee eee p 58 Answering a callon your Pagel eaii a ur sie cirerseerecdce ala neen knie ereen p 5 2 Calling a panty on his her loudspeaker a vaa sscaiscante dae seks wennen ma dte p 5 10 Sending a written message to an internal party sous vereren p S Sending a copy ofa voice Message sassen ers re enden ene p 5 12 Sending a recorded message to a number a distribution list p 5 13 Broadcasting a message on the loudspeakers of a station group 2005 p 5 14 Modify the automated attendant welcome message remotely n a no nn nnrnrn nno p Keeping in COUN sen ones sinen den een sow ud Sew Bin die Oe a p 6l Selecting calls to be forwarded es aanmanen kien hg heete ene REEE Bi p 6 2 Diverting calls to another number immediate forwarding o o ass ss ess rrrnno p 6 3 Forwarding your calls to your voice message service svenn p 6 4 When you return review your recorded messages saven p 65 Activate deactivate the personal assistant sonics era ene ondere pede renee p 6 6 Personal assistant reaching you with one number only onsen p 6 7 Diverting lt allsito Your pager isis sini isd eed don ea Rae BeNOR Hdd pd len ai
23. nnot hear you ass oss wa tenderen omi bidens p During acall siens EN GUS ne dei Wena derde IPS Bl M kinga second call durma cal se uws err bernde ien denderde kkn ed p 32 Answering asecond call during ascal ccc cn erenssenssarrmrantrrerdnnendiaert p 33 Switching between calls Broker call neren cag ener dace enews p BA TPANSFERNING ACAD seren enter Eeen tte enden veh dt ene den bind p 3 5 Transfer a call to the voice mailbox of an absent party 0 0 cece eens p 3 6 Three way conference with internal and or external parties conference p 87 Placing acallion hold HOLD si teevee ents Bede at en Roan ponen snes p BB Pankins SCAM cs oester aden hte tangy HRS Ain Boot eran tnt ed p 3 9 _Bargezin lntrusion into an internal callen erica te none aie cee wien p HO Stone a NUMBER erster tedere prevent RANE eee EE p BNN Adjust audio VOIUME sen crn mapp mg rdoeds agaiacielagatomeddbrcmmudasieand eee p Meet me conference cece cece eee teen teen eens P AN nieiate a Meet me conference er waaren vaandel KEDERE P 42 Joina Meet me conterente as seansseneenirdernen st ieie EAC ends bandas P Sharing FHHMCEMEDH TEASED EA ae SOTA RE DESMA niin nst Pp Bil Reeeiving s pervised Call PINGING as gacae eins denarii Haaien p 5 2 Answering a night or a general bell sea seaidsets le eid a A toate p S3 Managerfassistant Screeniig ease ca ckanrnse choke tends dierbare kk enk p Sit I
24. o stop listening sCallback gt cancellation of callback request only acknowledged hold when the set is busy 2 9 Redial gt Automatic callback is not available if the set of your party is free or if you are put on Redialing the last number dialed redial O gt di EE 2 11 Answering an internal call in intercom mode You can answer without lifting the receiver When you receive an internal call your telephone rings and you are connected ssl directly in handsfree mode The screen shows the caller s identity key short 4 ee ha To activate Terminal idle press Call back on the last 10 number dialled QO corresponding LED lights up noee 020 Redial f men P a Redial key Reach the Menu long press page When your caller hangs up intercom mode remains active To deactivate Terminal idle O Call lt 4 gt QO gt The corresponding LED goes out Select the No from Call desired number the last ten dialed Using your telephone 212 Sending DTMF signals Even if your system is not touchtone by default during a call you sometimes have to send DTMF signals to a voice server an automated attendant or a remotely consulted answering machine ABon DTNF Paul in conversation You are on a call with To activate the destination number gt The feature is automatically cancelled when you hang up 213 Mute so that your party cannot hear you You can hear your party but he she cann
25. ot hear you anon D a QO gt The key lights up gt Y lt in conversation You are on a call Disable microphone with the destination number D QO gt The key is no longer lit gt 6 x Q gt Resume the call During a call 31 Making a second call during a call 32 Answering a second call during a call A second party is trying to call you nagoa naoa 1030 menu gt aoe Dom Paul a w in conversation SSS Paul j gt Hae You are on a call with The first call is placed icomersction leads the destination on hold You are ona call Name or no of the caller number with the displayed for 3 seconds destination nao08 3D T number gt Bo gt John e Se Reus Answer displayed call Number of Name of second party second party GERE 5 e Answer Other methods for calling a second party Sod sons ne in conversation Boe a A Dial the number for your call 3 3 4 Line key for which The first call is placed on icon is flashing hold es Name of second party To return to your first caller and end the call in progress O To access the Redial feature press and hold 222 DASE Call back on the last 10 number dialled short press John Paul i Je pa in conversation in conversation Programmable line key Key associated with the x gt is To cancel your second call and recover the first incoming call icon gt 5 ono t J
26. ot join a conference if the maximum allowed number of participants is already reached Password the default password cannot be used If necessary refer to chapter Modifying your personal code If the conference has not yet been set up by the conference master you are put on hold gt When the conference master on hooks all the communications will be cut off until the conference is initiated 5 minutes maximum If you cannot directly reach the conference you have to call first an internal user or an automatic operator This one dials the call number for joining the Meet me conference and then transfers your call 10 seconds AAA 5 Sharing EE 5 1 _ Receiving supervised call ringing ha 54 Individual pick up En KA To receive special ringing for calls to another number You hear a telephone ringing in an office where no one can answer If authorized you can answer the call on your own telephone If the telephone ringing is in your own pick up group gt Supervised call Press the same key to ringing programmed cancel Group call pick up key programmed key If the telephone ringing is not in your pick up group 52 Answering a night or a general bell Ka When the attendant is absent outside calls to the attendant are indicated by a general bell To answer PickUp 1 IndPic reach the Menu Dial the number of normen 1 Pickup 1 GenBel page the ringing mm E E telephone Reach the Men
27. ot taking other calls Temporarily absent the agent has taken a break and is not taking calls The agent can change the operating status directly by entering codes on all sets by pressing the function keys on the set Alcatel 4028 4029 and Alcatel 4038 4039 4068 sets or using the Agent Assistant agent software on PC if available 9 5 Changing the operating status of the set Agent set Changing using codes all sets The operating status change codes are defined when the system is configured Contact the system administrator to obtain these codes Statuses Codes A in service withdrawn DNs enter the feature code additional task to activate temporarily absent i atiati A buzzer type alarm sounds activation refused the set gt e melody played activation accepted tne is probably not taken into account by the call centre you d g E should contact your administrator Change by function keys Alcatel 4028 4029 and Alcatel 4038 4039 4068 Press the function key of the status to be activated Information relative to the selected status is displayed on the screen If a refusal message is displayed contact the system administrator 9 6 Modifying your personal code Agent set A Password gn New code 4 digits ACD Agent set Supervisor station E 9 7 Integrating another group leaving a group Agent set v J 28 _ Agent set Close the agent session logout A
28. p 6 8 Forwarding your calls from the receiving terminal Follow me n naaasnannna p 69 Applying a selectiveiforwarding sissende sans oreades cna ee wies p 610 Diverting all group callSin Aaptos bete Gua ice a ey Gree Ae WEG NE A p 6 0 Cancelling all forward ings one veren vere cance saia Die ier ene eid eS p 612 Cancelling a specific fonwarding es var ea crew execs annetd ana Osu niauaerss P 6 13 Diverting calls when your line is busy forward if busy p Gilf Danst CISC chi orn an reheat anne ketnet debet SEN Tasco aaa ATA p 615 Leaving a recorded message for internal callers 5 0 0s sss ceees rer ctawsses p 616 Consulting Written Messages winnende aanta greet aries belen Ree NRIs grtn p 617 Message notification asperen Wecnoassatota saekiermaan brite dept p Managing your charges sesen enen REN ETETA Pp 7 1 Charging your calls directly to business accounts oo p 7 2 Finding out the cost of an outside call made for an internal user from your terminal p Programming your telephone erases ET sapi Bl Initializing your voice mallbom ven vereerders nenten nd E p 82 Customizing your Voice erecting ee vorer anar were neren enden dee p 83 Modifying your personal code epis 4e 4 earn Hird aes hehe MORRO edge oH p 84 Configuring the telephone ringer anneer ein eed erde ee p Bib Adjusting serem brightness nti be ukkie eere p 86 Selecting the welcome page s mams
29. p oft 8 15 Activating deactivating forced headset mode Forced headset mode must be activated as soon as a headset is installed instead of the receiver noen en Custo Set Headst Ellen o Co Reach the Menu page gt On Off Activating deactivating forced headset mode 31 9 ACD Agent set Supervisor J 9 1 Agent set A call centre solution allows optimum distribution of calls to agents according to their availability and skills 9 2 Open an agent session login Agent set OO Select th station noos oa Logi ain e ACD Select the agent and application validate Dependi gt ACD application welcome Ke screen display ng the displayed informations enter yo confirm EE 93 _ ACD application welcome screen Agent set status of the ACD 135 A2 On ur password or name of the agent set queues ra Onduty C Work T Abs Offduty Logout Groups Passwd 01 means call waiting Alcatel 4028 4029 Alcatel 4008 40 18 4019 32 J 24 The four operating statuses of the agent set An agent s availability is determined by the operating status of which there are 4 that the agent can change at any time These statuses are In service the agent is ready to receive calls Withdrawn the agent has withdrawn from the ACD application Additional task the agent is performing a task concerning a call and is n
30. programmed key A call on your pager can be answered from any telephone within the system EE 56 Hunt groups Ra your pager beeps B Hunt group call gt a Certain numbers can form a hunt group and can be called by dialing the group number Answer paging Your group programmed key number mn Kat of group to be ellsd 59 Calling a party on his her loudspeaker Temporary exit from your hunt group Return into your group Your internal party does not answer If authorized you can remotely activate your party s phone oor 5 c w gt Forced i Paul is alerted leave group your group number programmed key Your party does not answer Belonging to a group does not affect the handling of speed dials A specific telephone within a group can always be called by using its own number gt you are connected to the loudspeaker on your party s phone if he she has the handsfree feature 5 10 Sending a written message to an internal party SendTxt Dial the number to be called Predefined message naoa Text Mail GoTo Call me back q gt B OQO oo First message in list Select the 27 message to be sent Lang AND OR Change language of message Personal message choice Newsa Create a temporary personal message choice alphabetic keypad The 27 standard messages are shown below Enter the first letters of the last name Confirm your choice Enter the no
31. r return to first screen long press during a call provides B Feature keys and programmable keys Guide key used to obtain information on features of the menu page and to program key of the main page Messaging key to access various mail services If the key flashes a new voice message or a new text message has been received Redial key to access the Redial feature Hold the call is placed on hold Transfer transfer the call to another number 0 00o Description of the screens 11 Welcome screens Menu page Main page Info page Time and status icon Date Call forwarding icon Stationary no forwarding activa ted Rotating forwarding activated i blue immediate forwarding Scroll bar shows Settings orange forwarding if busy or the position on a absent page 5 Appointment Displays the content of the page TT selected Menu page contains all features and applications accessible via the keys associated with the words on the screen From this page it is possible to adjust the ringer volume and screen brightness program the time of an appointment lock the terminal define the default page displayed configure voice mail and access telephone features such as calling back one of the last numbers or intercepting calls Lun l6 jan 2004 NO 14 29 foc aN Menu Main Info UG Settings Lock Appointment Main page contains call line keys allowing supervisio
32. s no longer lit gt e lt Aiea een J 26 Make calls via your programmed call keys 9 levels loudspeaker long press nace pe pa pl Men 1 Helen press and release the loudspeaker key to switch to handsfree mode light steady v TS Access the Select the party you Call the selected party Main page want to call from the programmed call keys 25 Calling your party by name company directory P 27 _ Calling from the common directory eg proposes a name followed by a corresponding Your terminal has access to a common directory of outside numbers telephone number and sequence number in list First letters of your party s name Directory If name is OK number OK a gt en J 28 _ Screening calls using the voice mailbox KA fw This service lets you screen incoming calls to your voice mailbox When your caller leaves his message you can choose to communicate with him Activating call screening DO Voice mail filtering Enter your personal Same key to stop listening and programmed key code deactivate the screening Using your telephone When you receive a call x you hear the message left by your q J 2 10 Requesting automatic callback if internal number is busy caller Paul is screened Name or number of Handsfree to take CETINE L the caller the call Internal number is busy en ck gt callback request acknowledged Cancelling callback request T
33. s when they try to call 6 12 Cancelling a specific forwarding programmed key corresponding to type of forwarding group or selective 6 15 Leaving a recorded message for internal callers E 6 13 Diverting calls when your line is busy forward if busy You can leave a message on your terminal which will be displayed on the screen of the terminal calling you Callers can be forwarded to another telephone if you are already on the line re Texts forwarding is acknowledged gt cs Z Predefined message 3 OnBusy number receiving NAOR Text Mail forwardin GoTo i gt O ef 9 2 First message in list Select the Enter the no of Confirm your 27 message to be the message to be choice sent sent Ol to 27 forward on busy number receiving programmed key forwarding Lang i Change language of Confirm your message choice 24 Keeping in touch Personal message Create Create a temporary personal message alphabetic keypad Confirm your choice The 27 standard messages are shown below Call me back 15 Meeting on __ 2 Call me back tomorrow 16 Meeting on at_ _ 3 Call me back at _ _ I7 Out for a while 4 Callback 18 Absent for the rest of the day 5 Call the attendant 19 Absent back at _ _ 6 Call the assistant 20 Absent back on at_ _ 7 _ lwillcall back at _ _ 21 On vacation back on ___ 8
34. ssage Sharing 5 12 Sending a recorded message to a number a distribution list 5 144 Modify the automated attendant welcome message remotely This feature enables a user with the appropriate rights to modify the automated attendant night or day time message Unice Coe Send Y oo Personal code Voice mail call Number of your Personal code Add number voice mailbox o 88 Te Dial party s Party s name or list Other parties if Confirm B gt haha u on onts No or list No name 00 to 50 necessary 00 to 50 Access the Access the welcome personal messages naoa A N chee Voice mail Record options menu customization menu Ready to record me Start message recording o208 Voice mail EN Recording End recording Confirm Listen Record Replay message Re record a message Confirm 5 13 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group gt speak you have 20 seconds g gt or B gt Number of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker 21 Keeping in touch 61 Selecting calls to be forwarded EE 64 When you return review your recorded messages When a forwarding is applied you can select the types of call to be forwarded outside internal all The light ind
35. u page a R P set call pick up Dial the number of EZ 53 __Manager assistant screening ha programmed key the ringing telephone System configuration allows manager assistant groups to be formed so that the manager s calls can be directed to one or more secretaries From the manager s or assistant s telephone The system can be configured to prevent call pick up on certain telephones Incoming calls are screened by a designated gt person assistant etc Press Screening key am Press the same key to cancel Screening is indicated on the manager s telephone by the icon corresponding to the screening programmed key Sharing 55 _ Answering briefly in place of the attendant ha EE 57 __ Calling an internal party on his her pager Ka Outside calls to the attendant will ring on your telephone and you can answer the call The number called does not answer and you know that the person called has a pager Nao your telephone will ring at the hs 1 BANE zes gt same time as the switchboard a gt paging in progress is displayed is alerted Attendant Press the same Your party does Paging help key to cancel not answer programmed key programmed key Calls to the switchboard SS Your party can answer from any telephone in the system calls to the switchboard will ring on Ge D your telephone gt 6 Q Attendant help 58 Answering a call on your pager Ka
36. ur party s number The digit 9 is the default code for an outside line For the attendant dial 0 by default If the internal or outside number does not reply 1 Forced kond Broadcast a message on the loudspeaker of the free terminal Go to next screen 1 mCallback l Text Send a written message Request callback to a busy terminal 22 Answering a call T d ol Lift the receiver Handsfree ngom is calling a Press the key next to the incoming call icon 23 Using the telephone in Hands free mode Terminal idle q Press and gt release Call in progress anon Paul in conversation You are ona call with the destination number you are in handsfree gt gt Press and release your call gt K lt Terminate V 9 A During a call you can lift the receiver without terminating the call Using your telephone If name is not OK 24 Activating the loudspeaker during a call receiver lifted Speaker EEE mEt A Q v i i Extend search in Display the listof Select the desired sia q the loudspeaker key flashes gt K lt list party names matching name in conversation You are on a call Activate loudspeaker os de on with the destination long press lt number Erase last letter Show next Show previous entered name name d gt The key i
37. x lt e access code ae er ted Lift the receiver enter the joining code from the outside dial When the system prompts you to enter a code or password you are allowed 3 i p p i attempts before the system rejects your request see Making a for the Meet me the Meet me call conference conference joining call number i CS ee oe e es es es es You are in conference mode Lift the receiver enter the Meet me from the outside dial enter your see Making a conference activation the Meet me telephone number ped the call code conference activation internal COM ErenCEAECESS call number code Joining code this code is defined by the administrator during system configuration Ge es the conference is set up Call number for joining the Meet me conference this call number allows the participants to join a conference from an external Ex set This number must have been defined previously by the system administrator Enter your enter the conference personal access code An audible beep sounds when a participant joins the conference 2 audible beeps sound code when a participant leaves the conference Activation code this code is defined by the administrator during system configuration Call number for activating the Meet me conference this call number is used by the conference master when he wishes to initiate a conference from an external set This number must have been defined previously by the system administrator You cann
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