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IT Direct Site Resource Guide PDF

1. Location Desc Darlene High School AND Priority Medium Incident DescM Incident Date Assigned toD My printer is not 1 13 2005 11 19 00 AM working My printer is not 1 14 2005 3 43 00 PM working Print to Excel Home Calendar New Incident Problem Types Reports Previous 10 Next 10 Priority D Medium Medium Services Account Setup Online Click he 14 VII Searching For Incidents The Information You Want When You Want It So you ve learned how to create process and approve new incidents The next step is to learn how to search for incidents that have been entered into the system That way you can find exactly what you need when you need it To get started let s take a look at the different types of searches that you can perform within ITDirect and then check them out one by one 1 Search 2 Advanced Search l Search This is the simplest search that you can perform You can search for incidents using the search text box located in the light blue bar near the top left hand side of every page See below Home v New Incident v Calenda Search for EEE GO In this box you can enter an incident number or a keyword and click Go to search for the incident or information you need For example if you wanted to find incident number 105 you would simply type 105 into the Search for box and click Go That would then pull up the form for that particular incident If there is
2. MTWTFSSMTWTFSSMTWTFS ae ie 1 2 3 28 2006 3 28 2006 Test Event 2 9 6 2005 SI 8 9 10111213146 7 8 9 1011123 456789 DM 15 161718192021 13 14 15 16 17 18 19 10 11 12 13 14 15 16 4 17 2006 4 21 2006 Spring Break 9 6 2005 22 23 24 25 26 27 28 20 21 22 23 24 25 26 17 18 19 20 21 22 23 2 35 47 B ll 29 30 27 28 29 30 31 24 25 26 27 28 29 30 PM 8 17 2007 8 18 2007 Work Day 8 9 2007 gg July August September SMTWTFSSMTWTFSSMTWTFS 4 85S 4 8 56 73 4 2 974 1 Home New Incident Powered by SR Calendar Conditions of Use Privacy Policy Security Statement Click here to talk to an Online SEE Operator NOW Email 2 Assignment Report By clicking on the Assignment Report shortcut you can view and print a report ot all incidents and their assignments the Location description hours date of completion and costs The report will pop up in a separate box as an Adobe Acrobat document Incident Assignments Assigned To Incident ID Start Date Problem Type 105 8 9 2007 120 8 14 2007 102 8 9 2007 107 8 13 2007 108 8 13 2007 109 8 13 2007 114 8 13 2007 115 8 13 2007 117 AMAMNNT Location Description Sloan Middle School Printer n class 302 not working East Sloan High School Something broke Fix it Sloan High School Sound system not working East Sloan High School Broken printer in classrooms 307 and 311 South Sloan High School Sound system not working correc
3. Tii nee con ba sidad ahars tidiay s dans anad s an the query in wunrunse 5 Babe Created ee TOA ee La Get Acton Taken wll a os oO actual Comp Date ale 6 Actual Cost ai 0O one Hours a 1 Oo m m Area Number v Oo Asset al DO Asset item ho rr LI Asset Tag M a E m Assigned to al eal oO Budget Code 3 a a E Budding In a Oo classification w i El Conlhrm m x Hours w i oO e Enter your Query Name Enter your filter options by selecting Available Columns Operand and Value from the drop down boxes provided If you d like to view the values available for that field click the Show Values button You can use the AND and OR buttons to link more items to the where clause The default is set to AND Click the Insert button to enter your Where Clause Select the output fields you d like to use Click the box under Show if you want the field to display on your query You can select the order and row that it will display on by choosing from the drop down boxes Click Save Query or Run Query at the bottom of the page depending on what you d like to do To print the query result in a PDF file click the Print This icon near the bottom of the page To print the query to an Excel spreadsheet click the Print to Excel button 13 Query Name Where Clause 1 2 of total 2 listed Incident IDM Print This Powered by DHS Query
4. YZALL Incidents for Friday 8 17 2007 4 August 2007 EHE TFW TEF S 1 1 of total 1 listed Previous 10 Next 10 asp sd a S A 67 E 20 Assigned To Alfred Dude 12 13 14 15 16 17 18 Work Queue 19 20 21 22 23 24 25 26 27 28 29 30 31 1 Incident ID 126 Incident CD Drive won t open Description Location Name Sloan Elementary School Estimated Hours __ Print This Click here to talk Home New Incident Calendar Mv Settinas to an Online gt You can navigate from one day to the next using the small calendar on the right hand side of the screen Simply click the number of the day you wish to view To move from one month to another use the left and right arrows next to the name of the month at the top of the small calendar see below 4 August 200 k SM TW TFS 2930 31 123 4 5 6 78 91011 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 gt Toprint a form for an incident click on the Print This button for the corresponding incident 20 The Organization Event Calendar page is where you can view events such as school breaks for locations organizations within your school or district They are stored on a yearly calendar on the left hand side of the screen and then listed in more detail on the right hand side You can reach the Organization Event Calendar by clicking on the shortcut at the top of the Calendar page The Organization Event Calendar page should look something like this Home y New Incident C
5. alendar p My Settings Search for Tec Advanced Search Help Calendar Shortcuts o DIRECT SEARCH KNOWLEDGE BASE 2007 4 gt 8 9 10111213145 6 7 89 10112345678 15 16 17 18 19 20 21 1213 14 15 16 o 10 11 12 13 14 15 22 23 24 25 26 27 28 19 20 21 22 23 24 25 16 17 18 19 20 21 22 29 30 31 26 2728293031 23 24 25 26 27 28 29 30 October November December SMTWTFSSMTWTFSSMTWTFS 172 3 4585 6 BRAS 1 7 8 3 1011121314 5 6 7 8 9 1012 34 56738 141516171819 20 11 1213141516179 101112131415 21 22 23 24 25 26 27 18 19 20 21 22 23 24 16 17 18 19 20 21 22 28 29 30 31 25 26 27 28 29 30 23 24 25 26 27 28 29 30 31 Month View Day View 2 Organization Assignment lt Get Weather Event Calendar Report Location Select Location v Sloan County Schools Organization Event Calendar 2 B S1show Only Shared Events All locations 1 7 of total 7 listed Begin End Date January February March Date Da cee Created SMTWTFSSMTWTFSSMTWT FS 10 10 2005 10 14 2005 Fall Break 8 18 2005 e 1 23 4 56 3 2 8 3 2 8 9 05 27 Bl 7 8 9 101112134 5678910456789 10 AM 14 15 16 17 18 19 20 1112 13 14 15 16 17 1112 1314151617 11 15 2005 11 15 2005 Matt s Birthday eee bat 21 22 23 24 25 26 27 18 19 20 21 22 23 24 18 19 20 21 22 23 24 ase 28 29 30 31 25 26 27 28 25 26 27 28293031 11 28 2005 11 28 2005 Teacher Work Day 11 16 2005 SI November 12 19 2005 1 6 2006 Christmas Break 9 6 2005 April ay June 2 33 56 E31 S
6. anges will be made anyway e When you click Done you will be taken back to your Home page Your changes have been made in a SAYS If you don t see the change immediately for instance if you changed the spelling of your name and the spelling hasn t changed under the Login Here section don t worry Next time you log in you ll see that the change has been made II Entering Editing Incidents TDirect in Action As a Site Resource 1 you will only see incidents routed to you in the LOSI ELTE A section of the Home page You also have the ability to create incidents of your own To understand what is involved with creating your own incidents as well as how to edit the incidents that are routed to you well take a look at the incident form itself and the fields it contains To see the form click the New Incident tab at the top of your Home page The page you re taken to will look like this Search for SEARCH KNOWLEDGE BASE New Incident Request To submit your request complete the following form V Indicates required information Step 1 Location V Select Location vi Building No Building Available v_ Area Number Select Area v Asset Inventory Select Asset Inventory Step2 Select Problem Type V Technology Help Desk Click here for Technology Emergency Contacts _ j Click on the problem type below that best descr
7. be printed in PDF or Excel form You give the criteria the fields to search for and select the output fields you want and then run the query You can save them as you go for repeated use e Get started by clicking the Queries link in the Information amp Analysis section of your Home page e You ll be taken to the My Queries page which looks like this New Incident Calendar p My Settings Search for Go gt SEARCH K Advanced Search Help Query Shortcuts Gl New Query Legend Click to sort table by that column Filtering 0123456 TBB ABEDEFCHTTELMN GO FOR ST UVWRNTZIAN l Query Permission El My Queries My Queries Add New Query 1 0 of total O listed ER ER EL UT ET Query Namer Where Clause Add New Query 1 zu _ Print This Print to Excel Click h to an Home New Incident Calendar My Settings Opera Powered by z pups Conditions of Use Privacy Policy Security Statement En e This is where all your queries will be listed once you add them To add a new query click the Add New Query link in the top and bottom corners of this list 192 You ll be taken to the following page New Inchient Search hor a an SEARCH KNOWLEDGE MASE Acarcm Bench Hale Query Shortcuts E New Query HE Ganre Permission EU Hr urrira New Query Query Mane Avwallable Columns Operand Wahie Cm Where Clause Meim ze
8. cident Totals Q Counts are based on Status Date for each selected period This reflects the actual Information Analysis Favorite Web Sites date of the last status change r User Forum Incidents MySchoolBuilding Queries Saved Actions Favorite Web Sites Add New New Query ASSIGNED INCIDENTS Note Action Taken is saved when Mark In Progress button or Mark Complete button is clicked Meter Reading is saved when Mark In Progress button or Mark Complete button is clicked Sort by Status v Ascending Descending 1 0 of total 0 listed No Incidents SCHOOLDUDE SAYS Macromedia Flash Player a free download is required to view graphs in ITDirect Across the top of the page there are four tabs reading Home New Incident Calendar and My Settings Each of these tabs will be discussed in detail further on but for now let s take a look at the Home page It contains the following sections 1 LOGIN HERES you are logged in you should see your name here If you do not see your name click the word here to log in correctly 2 Quick Launch This section provides two commonly used links to the ITDirect User Forum a discussion board where you can submit questions and or problems you encounter while using TDirect You can also read questions others have posted and MySchoolBuilding com 3 LSS eS EEE The graph that will eventually show in this section
9. ed Labor Hoursr Priority Deferred Bym Requester Descriptionr Target Incident Daters Reason Assigned Tor Action Taken Completers 123 New Request Sloan Elementary 0 i Medi Ben Dude School r SCTE CD drive not running 8 16 2007 11 11 49 AM Calculations shown on this page represent costs through yesterday For up to date calculations use Print My Costs options _ Print This Print to Excel i Click here to talk Home New Incident Calendar My Settings to an Online a Operator NOW _Powered by 3 PUPS Conditions of Use Privacy Policy Security Statement Ess gt Each request you make will be added to this list where you can check its current status who it s been routed to the date you submitted it and any Action notes that have been made gt You can print your requests using the Print This icon near the bottom of the anna Print to Excel page PrintThs or the Print To Excel icon right next to it V Viewing and Executing Incident Requests Get the Wheels Turning As a Site Resource in ITDirect your main responsibility is the processing of incident requests assigned to you You ll take a look at each request as it comes in and then carry it out Don t worry it s easy The easiest and most straightforward way to see and handle your new assigned incident requests is through the Assigned Incidents section at the bottom of your Home page See below facta atid New Quer
10. ed Search criteria by choosing one of the shortcuts near the top of the screen based on what information you re looking for Incident Search Asset Search Transaction Search or Knowledge Base Search Advanced Search Shortcuts Incident Search Q Asset Search Q Transaction Search q Knowledge Base Search Filtering Saved Incident Searches Select a Saved Incident Search Advanced Search Incident Location Assets Status Include All Locations ml el a Foon I I 17 VII The Calendar See the Big Picture If you ll take a look at the Work Center section of your Home page you ll see that the first red link underneath it is the calendar Click on this link to be taken to the following page ie DIRECT Home New Incident F Calendar y My Settings Search for an GO gt SEARCH KNOWLEDGE BASE h Help Calendar Shortcuts Month View 2 Day View Organization amp Assignment lt Get Weather Event Calendar Report Select Month Year Assigned To August v 2007 Dude Ben n Work Queue amp Print Assignments Include All Work Queues Show all outstanding work O Show completed closed work Refresh Calendar Incident Calendar for August 2007 Tip You can click on the day number to see more details on incident assignments The number in Poren are hour estimates Only open incidents appear closed completed dec
11. ergency by clicking the check box provided Step 3 M Describe the problem or incident request in the box provided Step 4 Choose the Requested Completion Date for this incident by entering it in the field provided or selecting it from the calendar by clicking on the small calendar icon given here Step 5 Questionnaires are lists of questions created by the account administrator that they want requesters to be able to say yes or no to in order to better understand the kind of problem they re having when they submit an incident request You can answer the questionnaire questions here or skip this step if there are none given for the problem type you selected Step 6 W Please give your requester Contact Information here by selecting your name or the requester s name from the drop down box provided Once the name is selected the remaining contact information will automatically fill in below If the name isn t in the drop down box select Other and fill in the name email and contact numbers in the spaces given Step 7 Action Taken this is where you can enter in any action that you know has been taken to correct a particular incident Step 8 If you have any attachments you can include them here Step 9 If you will be performing the work for this incident click the button next to the word Yes If not click the No button Step 10 Once you re finished entering all the information you want to include for t
12. his ad men Ks Make a Note Incident Age 0 in days Assigned to Ben Dude Contact Schooldude Administrator LlYes mark in progress Yes mark complete Save New Request 10 To process a request listed in the Assigned Incidents section from that request s incident form click on that request s IT incident ID number shown in red near the top left hand corner of each request Continue with the following steps After clicking on the IT incident ID number you will be taken to the full form tor that incident which contains all information given about what needs work where and when Start by selecting the status of this incident based on what you re going to do with it If you click on the Status drop down box you can make your selection from the list that will appear You can then scroll down and make any changes you wish to make or update any information you d like to include Required fields are marked with a Be sure to include Action Taken and any notes or messages that would be helpful Click the Submit Approve or Reject button at the very bottom Once you click one of these buttons the page will refresh and the words Incident is Saved will appear in red at the top of the page ll VI My Work Entering and Using Queries in ITDirect Queries are a way to customize a search on incidents and create custom list reports These lists can be viewed from the Home page in the My Work section or they may
13. his incident click the Submit button at the bottom Once you click Submit you ll be taken to the following page which will show the Request ID number for your new request Home y New Incident F Calendar k My Settings Search for Advanced Search Help Customer Submit New Incident Service Request Center SEARCH KNOWLEDGE BASE Click here to talk 1 Submitted Requests to an Online 0 Work In Progress Requests Operator NOW 0 Completed Requests 1 800 218 0 Closed Requests 1778 Got a problem or just some questions Click here to talk to a Online Operator NOW Your New Request ID 123 Click here to talk Home New Incident Calendar My Settings ns Powered by Conditions of Use Privacy Policy Security Statement Em 5 On this page you ll also see the Request Center This will show you the number of submitted requests work in progress requests completed and closed requests that you ve made If you go back to your Home page you ll see that now your new incident is showing in the Incidents By Status section along with a pie graph See below Home 7 New Incident F Calendar y My Settings Search for Go SEARCH KNOWLEDGE BASE Advanced Search Help LOGIN HERE INCIDENTS BY STATUS WORK CENTER Hello Ben Dude CALENDAR If you are not Ben Dude Peri All Vi Work In Process please click here Work Queue __All Work Queues 8 16 2007 WORK Thursday QO Get T
14. ibes your issue Select Problem Type Vv Technology Emergency o Check here if this is an emergency or call any of the emergency contacts below Contact Name Contact Phone No contacts listed Step3 Please describe your problem or request V Step4 Requested Completion Date Ea Step5 Questionnaire No Questionnaire for selected Problem Type Step6 Please provide contact information for follow up questions and notifications Requested By V Dude Ben v Select OTHER if requester not in list and type their name in field below First Name V Last Name v Email V Ben Dude BenDude geewiz com Phone Pager Cellular Phone Step7 Action Taken Action taken communicates your action reason to those involved with this work request It is optional Step8 Attachment Attach New File Maximum allowed is two attachments with a size of 3MB or less per file Step9 Will you perform this work O Yes No To get started making a new incident request ot your own follow the steps below keeping in mind that M indicates a required field Step 1 MI Select your Location Building Area and Asset Inventory from the drop down boxes provided If available include the Area Number Step 2 W Select the Problem Type from the given drop down box Problem types are a way to categorize incidents Also indicate if this is a Technology Em
15. ie DIRECT II Direct User Manual Site Resource Version 2 0 SchoolDude com Inc SchoolDude Support Phone 1 877 883 8337 Email support schooldude com Table of Contents SITE RESOUEC Vene ee ern A EE l L Welcome to the Home Pace Now Wiat an l TM TT En A E E A A E eae teeters 4 ME Enno meer 6 IN neo ee ee 9 V Viewing and Executing Incident Reed 10 VI My Work aanansnnaenununennnnnnnennnnnnnnennnnnnnnnnnnnennnnnnnnnnn 12 VS ar na Dornen 15 VII The Calendar nn 18 Site Resource I Guidelines I Welcome to the Home Page Now What A quick overview of what s on the Home page The Site Resource I role is used for any technician at a site level trained to handle lower level incidents Incidents can be routed to a site resource I A site resource I will only see incidents assigned to themselves on their Home page however they may do a search to view any incidents for their location Once you ve logged in with your user name and password youre taken directly to your Home page It should look something like this BE iinecr SEARCH KNOWLEDGE BASE WORK CENTER CALENDAR Search for Advanced Search Help LOGIN HERE INCIDENTS BY STATUS Hello Ben Dude If you are not Ben Dude Period All v zn ick h x 7 please click here Work Queue __A work Queues 8 16 2007 WORK Thursday Get Today s Weather saa aR In
16. lined void duplicate and forwarded are excluded Sunday Monday Tuesday Wednesday Thursday Friday Saturday O s e F o o C H a B Ta Pe En TE lt Previous Month Next Month gt Click here to talk Home New Incident Calendar My Settings m Powered by Conditions of Use Privacy Policy Security Statement At the top of your screen just above the words Incident Calendar for are the Calendar Shortcuts Month View Day View Organization Event Calendar Assignment Report and Get Weather In this section we ll cover each of these shortcuts in turn starting with the Month View 18 The Month View page shows you what s going on on a large easy to read calendar one month at a time It s the view that shows automatically when you open up the Calendar page in other words the page you re looking at now The month you re in currently will display with arrows in the bottom left and right hand corners that you can click on to navigate to the Previous Month or Next Month Just below the Calendar Shortcuts on the left hand side you will see two drop down boxes one for the month and the other for the year which serve as another kind of shortcut allowing you to navigate the large calendar from one month to the next without clicking multiple times on the Previous Month and Next Month buttons On the Month View each day shows in the traditional squares of a calendar which contain any open incidents
17. more than one incident which references incident number 105 you would then see a listing of all matching incidents 15 2 Advanced Search Underneath the search field discussed above you will see a link that says Advanced Search Clicking on this link will take you to the Advanced Search Incident page which looks like this m W bmecr New Incident Calendar My Settings Advanced Search Help Advanced Search Shortcuts SEARCH KNOWLEDGE BASE Q Incident Search Q Asset Search Q Transaction Search Q Knowledge Base Search Filtering Saved Incident Searches Advanced Search Incident Location Sloan Elementary School Work In Progress Complete Closed Incident Declined Parts on Order Duplicate Request Void Blank IT Budget Annual budget for IT departme Library Fund Any monies allotted or dona g Administrator Schooldude Dude Alfred Dude Ben Dude Emily Athletic Field Dude George Auditorium Dude Henry Band Room Dude Howard A Baseball Field High Dude Jill eae Baseball Field Middle till Problem Type Priority Playground Refurbishment Closed Circuit TY Systems Data Repair Custom Category Blank Upgrade Administrator Schooldude Dude Alfred Dude Ben Dude Bob Dude Emily Dude Erin Dude Fred Dude George Building Blank Incident ID I
18. ncident Date Incident Receipt Confirmed Select Custom Period EM Ove Wo Ono dE WorkOrder ID Requested Completion Date Select Custom Period v to Od Description Target Start Date 16 On this page you may choose any combination ot search options from the listings and fields provided Enter your options and click the Search Now button at the very bottom of the page a SCHOOLDUDE SAYS You can also click the Save and Search Now button once you ve entered all the desired search criteria What this does is save this particular advanced search so that it will be available for repeated use in the future Once you save an advanced search you can go back to it by using the Saved Incident Searches drop down box at the top of the Advanced Search Incident page OR by clicking the Saved Actions link in the Information amp Analysis section of your Home page gt To print out the results list click on the Print This icon at the bottom of the results page To print out a single incident click on the printer icon next to the corresponding incident gt To view a specific incident click on the incident ID number or on the description If you would like to send an email to the requester click on the requester name to send an email via your email system your browser and email must be configured to use mail to links SCHOOLDUDE SAYS Narrow your Advanc
19. nks in the bottom right hand corner of your Home page To connect directly with someone from SchoolDude Support via online chat click on the word here underlined and highlighted in red See below Click here to talk to an Online Operator NOWI g R To write and send an email directly to SchoolDude Support simply click on the Email icon directly below the link we just mentioned The Email link looks like this WOW A blank email form will pop up already addressed and ready to use 10 The Quick Links are located at the very top of the page and provide you with a way to navigate quickly between SchoolDude products In other words if you would like to move from ITDirect to another product used by your facility for whatever reason all you have to do is click on the Quick Links drop down box choose the SchoolDude product you d like to visit and you ll be taken to that product s Home page automatically Quick Links is located at the top of the Home page near the right hand corner and looks like this Op it a tain Go To Quick Links Lt Mi II My Settings Your Information in a Nutshell Before we get started with the nuts and bolts of the incident request process let s take a minute to check out the My Settings page which contains your information as entered by the Administrator during the account setup process Use this page to edit your information or to change your password Just click on the M
20. oday s Weather Incident Totals Qu ick Launch 1 New Request Information amp Analysis en Favorite Web Sites User Forum Incidents MySchoolBuilding 1 Queries Saved Actions Favorite Web Sites E New Request Add New Counts are based on Status Date for each selected period This reflects the actual date of the last status change In this section of your Home page you ll see all incidents assigned to you listed by their status You can sort them using the Period and Work Queue drop down boxes at the top or you can click on a number next to a status to see a list of all the incidents with that particular status CO IV The Incident Listing Page Keeping Track ot Your Incident Requests The Incident Listing page gives you a look at all the incident requests you ve made in ITDirect You can reach the Incident Listing page by clicking on the incidents link in the Information amp Analysis section of the Home page It should look something like this depending on how many requests you ve submitted Wine New Incident Calendar My Settings Search for TS o gt SEARCH KNOWLEDGE BASE Advanced Search Help Legend Click to sort table by that column A second click on the same label will reverse the sort Filtering View incidents starting by location 0 345567 EI ABE DIEF CH ESRLAN OP OR ST UV WX YY 2 ME Incident Listing 1 1 of total 1 listed Incident IDr Deferred Until Status Location Request
21. or actually their ID numbers Open incidents are those not in the Complete Closed Void or Duplicate status Incident numbers will be displayed on the calendar as red links and appear on the day of that incident s Target Start Date If you click on an incident s ID number it will take you to the form for that incident You can also choose which incidents you d like to see using the drop down boxes near the upper right hand corner of the calendar Select the assigned to user the work queue and what kind of work you d like to see displayed outstanding or completed closed Then hit the Refresh Calendar button 19 The Day View page can be reached in two ways e Clicking on the Day View shortcut at the top of the page or e Clicking on the number of the date on the monthly calendar The Day View shortcut automatically defaults to today s date It shows you what s going on one day at a time You will see who the incident was assigned to if applicable the Work Queue the Incident ID number the Incident Description the Location Name and the Estimated Hours if applicable ie DIRECT New Incident Calendar K My Settings Search for gt SEARCH KNOWLEDGE BASE Advanced Search Help Calendar Shortcuts Month View Day View Organization gt Assignment lt a Get Weather Event Calendar Report Filtering View incidents starting by location 12345678 U AB CDEFGHIIKLMNOPQRSTUVWX
22. shows the number of incidents by status for your Location To filter the graph by period or work queue select the desired period or queue from the drop down boxes given If you change any graph options click the Refresh button to refresh the graph 4 Pe This section will show the queries you have entered into the system You can also add a new query by clicking the New Query link in this section 5 keine This section will show a list of all incidents created by others and assigned to you for completion 6 MEZ The Work Center provides a link to calendar as well as a link where you can get today s weather If you click the link for today s date s work you ll see the number incidents assigned to you for this particular day ALL Clicking on any of these links will allow you to access lists manage caries view ae and graphs on the selected information type We ll cover this section more in depth in a little later on 8 Batok JENE You may list the links to your favorite or most commonly used websites on this page This list can be personalized for each user 9 Hel D Help links are available in the bottom right hand corner of your Home page as well as at the very bottom of the page just above our contact information Clicking on the Help link in the top right hand corner will take you to the ITDirect manual at any time If you need to communicate directly with SchoolDude Support however go to the two li
23. tly East Sloan High School Sound system upgrade Sloan Community College Incident 2 Sloan High School There s an incident East Sloan High School Incident examnle Area Area 3rd Floor Auditorium 3rd Floor Band Room Auditorium 1st Floor Sloan County Schools Requester Name Requester Email Phil Dude pdude geewiz com Jill Dude jilldude geewiz com Bob Dude bdude geewiz com Howard Dude HDude geewiz com Howard Dude HDude geewiz com Howard Dude HDude geewiz com Howard Dude HDude geewiz com Howard Dude HDude geewiz com Jill Dude illdiudemMarewiz cam aa Estimates oo Hours Costs Date of Completion 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 2 The Get Weather shortcut as with the weather icon on the main monthly calendar and the Home page serves as a link to connect you with AccuWeather com where you can check current weather conditions in your area or the area where incidents are being handled You can also check the forecast with a range up to fifteen days e Simply click on the Get Weather shortcut near the top of the page and a separate browser page will pop up displaying AccuWeather com Accu weather REN a Local Weather Forecast Hung Fore Zipcode or City State e Enter your Zip Code or City State into the box shown above and click Go 23
24. y ASSIGNED INCIDENTS Note f i Action Taken is saved when Mark In Progress button or Mark Complete button is clicked Meter Reading is saved when Mark In Progress button or Mark Complete button is clicked Sort by Status k Ascending Descending 1 2 of total 2 listed s Sloan Elementary School RN 124 Printer not working Low i Email IF Action Taken Print This p Superviecr _ j Make a Note Incident Age 0 in days Assigned to Ben Dude Contact Schooldude Administrator Uves mark in progress vYes mark complete Save New Request s Sloan Elementary School 5 N 125 Internet connection not working here Low i Emaii I Action Taken _ Print This Supervicer j Make a Note Incident Age 0 in days Assigned to Ben Dude F Contact Schooldude Administrator Uves mark in progress Yes mark complete Save New Request 1 2 of total 2 listed Click here to talk Home New Incident Calendar My Settings to an Online Operator NOW e To approve or decline a work request without ever leaving the Home page simply scroll down the list of requests in the Assigned Incidents section and address one at a time Describe any actions being taken in the Action Taken box provided and click the Approve or Declined button provided See below DOr Dy gt tatus v w Ascending W Descending 1 2 of total 2 listed Sloan Elementary School N 124 Printer not working Low i Email P Action Taken Print T
25. y Settings tab at the top of your page Your My Settings page should look something like this m W binec Home P New Incident F Calendar y My Settings gt SEARCH KNOWLEDGE BASE Legend vI Indicates required information Account Administrator Login Name BenDude vI First Name Ben Jz Last Name Dude v Email BenDude geewiz com 7 Receive email notifications Reports To lt select manager gt v Note Reports to fields helps supervisors and administrators process and manage incident assignments Phone Number Fax Pager Pager Email Notify electronically by Pager Note Pager notifications for incident requester is not supported Unit must support text based electronic notifications You can test here Fi Notify Pager Email only for Emergency Incidents Cellular Phone Cellular Email Notify electronically by Cellular Phone Note Cellular notifications for incident requester is not supported Unit must support text based electronic notifications You can test here m Notify Cellular Email only for Emergency Incidents Assigned Locations Sloan Elementary School Change Password Old Password New Password Verify New Password e Make any changes you wish to make and click Done If you don t want to change your password at this time you don t have to Your ch

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