i-Control User Manual - Computer Support Systems
Contents
1. gt 220 2 2 1 6 I LET ME 2 2 2 HARDWARE INSTAL 6 ss i a sedes a siis seda snas s 2 2 2 1 Ethernet nannte tre eser assa sas esas aan 2 2 2 2 M ted RR SET 3 2 2 3 Telephone 5 3 2 2 4 Power Connection 22 020 0 0 3 2 3 ECONTROL CONFIGURATION Fd av d 4 2 3 1 Assigning Of an IP Address sisse sienne nnne nnns 4 2 3 1 1 Using i DHCP HIR o IL EE EU eat 4 2 3 1 2 Using ARP and enne nnn nns 4 2 3 1 3 Using a Web 5 3 2050 6 3 1 I CONTROL CONTROL 6 3 2 I CONTROL CONFIGURATION 7 3 3 SECURITY FEATURES ON 002. 8 3 3 1 cas die A dece fes perde eed d 8 3 3 1 1 Forgetting the 8 3 3 2 Single User Control 9 3 3 3 Inactivity THNCG LOQOUIS 2 2 9 HARDWARE RR 4444 ma raa ARRA R44 10 5 11 5 1 TECHNIGAE SUPPORT ieee foa Be Vere t erede Ata dede E EP qa d Pe Vere d PEE a cal 12 Control user Manual vi 30 04 2004 i Control User Manual 1 Introduction to i Control i Control is a web enabled telephone switch It is controlled over the network by using a Java enabled web browser i Control is password protected and hence secure Typical applications of i Control Power down telephony equipment remotely when not required and power up when required Read the status of the telephone line connected remotely Network a a rod 4 a ay a psi i Control PC with Browser i Control ZSP 2021 Front amp Back View Control user Manual 1 30 04 2004 i Control User Manual 2 Getting Started 2 1 Requirements The minimum requirements to run i Control effectively are as follows Acc
3. i Control Operational amp Maintenance Manual Document Revision CSSiC 10 03 i Control Version 1 00 i Control User Manual Copyright and Trademark 2003 Computer Support Systems All rights reserved No part of the contents of this manual may be transmitted or reproduced in any form or by any means without the written permission of Computer Support Systems Ethernet is a trademark of XEROX Corporation UNIX is a registered trademark of The Open Group Windows 958 Windows 989 Windows 2000 Windows NT amp and Windows XP are trademarks of Microsoft Corp Netscape is a trademark of Netscape Communications Corporation Java is a trademark or a registered trademark of Sun Microsystems Inc in the United States and other countries PRA eee Computer Support Systems Pty Ltd Head Office 373 Johnston Street Abbotsford VICTORIA 3067 Australia Telephone 61 3 9419 3955 Facsimile 61 3 9419 3509 Web Address www csspl com au sales csspl com au support csspl com au control user Manual aje 30 04 2004 Disclaimer and Revisions Operation of this equipment in a residential area may cause interference in which case the user at his or her own expense will be required to take whatever measures may be required to correct the interference i Control User Manual Date Revision Comments 09 10 2003 CSSiC10 03 NK C3 i Control User Manual 30 04 2004 i Control User Man
4. network Contact your network administrator for further details DHCP will automatically Connected allocate the subnet mask Password Settings Gateway Address Contact your network administrator for further details DHCP will automatically allocate the gateway address Password Settings Section 3 3 1 provides more details on passwords Control Password Allows you to change the control password Configuration Password Allows you to change the configuration password QN control user Manual 7 30 04 2004 i Control User Manual By clicking on Reset on each section values you entered are rolled back to its original readings By clicking on Apply the new settings are applied to i Control i Control will reboot when you click Apply Note You need to click on Apply for each subsection to make your changes apply i e Device Settings IP Settings or Password Settings Each time you click on Apply i Control will reboot thereby logging you out from i Control Allow about 10 seconds for i Control to be active again After a reboot i Control will always have its output status loaded with its last known status You can logout from i Control by clicking the logout button If you close the browser you will be automatically logged out from i Control If you stay inactive for over 5 minutes you will be automatically logged out from i Control 3 3 Security Features on Control 3 3
5. 2004 i Control User Manual 5 Troubleshooting This section of this manual will give you tips to troubleshoot Control without having to contact technical support staff from Computer Support Systems When troubleshooting the following problems make sure that i Control is powered up Confirm that you are using a good network connection The LED s at the Ethernet connection and the table below Table 1 will give you your connection type Table 1 LeftLED RightLED Meaning Cd Off Off No Link Off Solid Amber 100BASE T Half Duplex Link Blinking Amber 100BASE T Half Duplex Activity Solid Green 100BASE T Full Duplex Blinking Green 100BASE T Full Duplex Activity 10BASE T Half Duplex Link 10BASE T Half Duplex Activity 10BASE T Full Duplex Link 10BASE T Full Duplex Activity Note Some unexplained errors might be caused by duplicate IP addresses on the network Make sure that your unit s IP address is unique Table 2 Problem Message Reason Solution When you load the IP address on your browser you are directed to a i Control busy web page Another user has already logged in Make sure that no one else is using the Control web interface i Control web interface is a single user system Your computer is not able to connect to ports 30718 77FEh amp 30704 77FOh on the server Make sure that ports 30718 77FEh amp 30704
6. 4 Password i Control is secured by passwords at two levels j Control Control Level j Control Configuration Level The factory default password is set to be password We recommend that you change it to a desired password with at least four characters Note Control passwords are case sensitive The password is limited to a maximum number of eight characters 3 3 1 1 Forgetting the Password If you have forgotten any of your passwords there is a method to restore the factory i Control Reset default passwords on i Control This method will reset passwords back to password However in order to minimise the risk of any user taking advantage of this you will need to have physical access as well as network Connected access to i Control Method 1 Goto http 192 168 1 222 resetsb html replace IP address with your IP address 2 Click on Reset and your count down will begin 3 If you want you passwords to be set back to factory defaults you will need to unplug i Control before this count down is completed The count down period is set to be one minute 4 If you do not unplug i Control before the count down is completed your passwords will remain unchanged 5 f you are unable to load the default passwords please contact Computer Support Systems technical support Control user Manual 8 30 04 2004 i Control User Manual 3 3 2 Single User Control i Control is implem
7. 77FOh are not blocked with any router that you are using on the network Your password is not accepted any more or you have forgotten the correct password Caps lock may be on i Control passwords are case sensitive Make sure you are entering the correct password Password memory location may have been corrupted Use the Control Reset applet to load default passwords See section 3 3 1 1 of this manual for details There is no respond when you type the IP address on the browser address bar i Control may not have rebooted properly Disconnect power to i Control wait for 20 seconds and then apply power again You are able to ping Control but not Telnet on port 9999 There may be an IP address conflict on your network You are not Telneting to port 9999 Turn i Control off and then issue the following commands at the DOS prompt of your computer ARP D X X X X X X X X is the IP of i Control PING X X X X X X X X is the IP of i Control If you get a response then there is a duplicate IP address on the network C3 i Control User Manual 30 04 2004 i Control User Manual When you issue the ARP S command in Windows The ARP entry addition failed 5 message displays Current logged in user does not have the correct rights to use this command on this PC A user with sufficient rights needs to complete the task for user rights have to be adjusted When
8. ator If you used ARP and Telnet Further details on section 2 3 1 2 you would know the IP address already We recommend that you use an appropriate static IP address given by your network administrator You will be directed to a login page Enter the password to login to i Control configuration and click OK The factory default password is password Follow instructions given by section 3 2 Note Passwords on i Control are case sensitive Control user Manual 5 30 04 2004 i Control User Manual 3 i Control Web Interface i Control web interface is controlled by Java applets You will need the Java Runtime Environment version 1 4 2 by installed on your computer to load the applets See section 2 1 requirements for further details If your system is not up to date with the runtime environment your browser will prompt you to download the latest Java 2 Runtime Environment from Sun Microsystems i Control has two web interfaces j Control Controls j Control Configuration i Control web interface gives hyperlinks for easy navigation between the two web interfaces i Control is password protected and case sensitive Factory default password for both web interfaces is set to be password These passwords can be changed only on the i Control configuration web interface 3 1 i Control Control Interface You can enter the i Control control interface by typing the IP address in the address bar of your browser E
9. bles as illustrated above 2 2 4 Power Connection Indicator The red LED Indicator next to the phone line connections shows that i Control is active The green LED is lit when telephone lines are linked enabled The green LED is not lit when they are disabled not linked Control user Manual 3 30 04 2004 i Control User Manual 2 3 i Control Configuration The most important configuration aspect is to assign an appropriate IP address subnet mask and the gateway to the unit 2 3 4 Assigning of an IP Address i Control default IP address is set at 0 0 0 0 which enables DHCP When you initially connect i Control to the network and connect power it will automatically allocate an IP address if your server is DHCP enabled There are several methods to assign an IP address to i Control Consult your network administrator in determining the appropriate IP address An IP address can be obtained by 1 DHCP server automatic IP allocation 2 ARP Address Resolution Protocol and Telnet Recommended 3 Web browser via the i Control configuration page Also recommended Note n typical installations a fixed IP address is recommended Your network administrator generally provides the IP address Obtain the following information before starting to set up your unit IP Address Subnet Mask Gateway 2 3 1 1 Using DHCP With i Control s default IP address of 0 0 0 0 DHCP has been enabled If your server is DHCP e
10. diator or heat register This product should not be placed in a built in installation unless proper ventilation is provided Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on it Never push objects of any kind into this product through slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electrical shock Never spill liquid of any kind on the product To reduce the risk of electrical shock do not disassemble this product Opening or removing covers will expose you to dangerous voltages or other risks Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 10 Do not use the telephone to report a gas leak in the vicinity of the leak Control user Manual sy 30 04 2004 i Control User Manual Contents COPYRIGHT AND TRADEMARK c cscscsssscsssssssssssscscsssssssesesscscscssesessasececscesesssvasacacececeseseseaveceseseseseseavecacacssesssesnasevenesnanseass I DISCLAIMER AND REVISIONS e E Pr IE i DECLARATION OF CONFORMITY sese c EE ll PLI P ppm ETT IV 1 INTRODUCTION TO 1 2 5
11. ed out from i Control If you stay inactive for over 5 minutes you will be automatically logged out from i Control Click on logout once you have completed your task 3 2 i Control Configuration Interface You can enter the Control configuration interface by typing the IP address followed by config html in the address bar of your browser Eg http 192 168 1 220 config html i Control configuration interface will allow you to configure the parameters of the device i Control Setup Configuration Device Settings Device Settings Device Name Allows you to enter a 32 character name for your i Control This name will Status Cycle Time 10 Seconds Max 255 Min 1 be displayed on the i Control E mem Control web interface to easily identify multiple i Control units Device Name i Control Unit IP Settings Status Cycle Time Defines IP Address detected Eg 192 166110 the cycle period in seconds Subnet Mask 255 255 255 0 Maximum of 255 seconds is Booo accepted as a value Gateway Apply Reset IP Settings PS Clicking Apply will cause i Control to reboot IP Address Enter new address or 0 0 0 0 to enable Control Password Setup Configuration Password DHCP A static IP address is Current Password Current P assword desired Enter New Password Enter New Password Confirm New Password Confirm New Password Subnet Mask Indicates the number of subnets the
12. ented as a single user control system due to security This feature will avoid incidents where two users are simultaneously attempting to control the same device at any given time It is important that you log out from i Control once you have completed your task It is also not possible to control two i Control devices at the same time using the same PC If a second user attempt to log into an i Control device on use it will indicate that the device is busy by redirecting you to a different web page If this occurs make sure that no one else is accessing i Control Close the browser and try again 3 3 3 Inactivity Timed Logouts If you log into i Control and be inactive for more than 5 minutes you will be automatically logged out from the web interface This feature will protect users from forgetting to logout from i Control Control user Manual 9 30 04 2004 i Control User Manual 4 Hardware Specifications Device Model i Control Version 1 00 Physical Dimensions Dimensions 192 mm L X 100 mm W X 40 mm H Weight 380g Network Interface RJ45 Ethernet 10Base T or 100Base TX Auto sensing indication 10Base T amp 100Base TX Activity Full half duplex Network Compatibility Ethernet Version 2 0 IEEE 802 3 Operating Temperature Operating range 40 C to 85 C 40 F to 185 F Power Requirements Current Usage 300 mA Operating Voltage 240V AC 50 60Hz Control user Manual 10 30 04
13. ess to the network Java enabled web browser Netscape 4 0 or higher amp IE 5 5 or higher recommended Java 2 Runtime Environment Standard Edition Version 1 4 2 You may install this from http java sun com j2se 1 4 2 download html Note Head install notes txt amp readme txt for details on minimum system requirements install Java Runtime Environment Version 1 4 2 Note On Windows XP The Internet Connection Firewall must be disabled or else UDP Ports 30718 amp 30704 must be available Otherwise you will not be able to detect or communicate with any of the i Control devices on the network To configure go to the Control Panel go to Network Settings select the corresponding network adapter choose Properties and go to the Advanced tab 2 2 Hardware Installations Folge the steps given below Step 1 Connect the Ethernet connection to the unit Step 2 Connect A C power cord to the unit with no A C power Step Connect your telephone lines to the two RJ45 connections at the front of the unit Step 4 Turn A C power on Diagrams below explain each connection 2 2 1 Ethernet Connections i Control AJC Input Network Connect the RJ45 Ethernet connection to the network Control user Manual 2 30 04 2004 i Control User Manual 2 2 2 A C Connections A C Outlet i Control Connect A C power source 2 2 3 Telephone Connections PSTN Connect the RJ45 telephone ca
14. g http 192 168 1 220 Alternatively you may configure your WINS Windows Internet Name Service to provide a name resolution for the adapter from NetBIOS names to IP addresses for Windows PCs You will need to enter the appropriate password to gain access to i Control This web interface will allow you to connect or disconnect your telephone line as desired It will also allow you to refresh the most recent telephone line status Control Available Controls Enable Link telephone line Disable Break telephone line link Status ENABLED Cycle Status Cycle link status for the given period Status cycle is set to 10 seconds Enabled Disabled Cycle Status Refresh Refresh the current link status Refresh Logout Logout Logout from i Control Connected You can control i Control by clicking on the appropriate button During a cycle status other buttons are disabled except for the abort button If you abort the cycle status the last known link status will remain active You can change the cycle period on i Control at its configuration applet Control user Manual 6 30 04 2004 i Control User Manual You can get the latest i Control status by clicking the refresh button on the applet Do not use the browser refresh button i e Internet Explorer or Netscape refresh button as it will automatically load the applet once again and you will need to re login If you close the browser you will be automatically logg
15. nabled i Control will be allocated with an automatic IP address gateway address and a subnet mask from the DHCP server when powered on Ensure that you connect the network connection before power for DHCP allocated IP address Note When DHCP is enabled i Control configuration applet will not indicate the IP address allocated automatically However if you know the IP address you can use all features of i Control Supply the serial number MAC Address to your network administrator to retrieve the DHCP allocated IP address 2 3 1 2 Using ARP and Telnet You can use Address Resolution Protocol ARP method from UNIX and Windows based systems to assign a temporary IP address on i Control The steps to configure i Control through the network are as follows 1 Open command prompt and create an entry in the host s ARP table using the intended IP address and the hardware MAC address which is found on the devices serial number label Eg arp s 192 168 1 220 00 20 4a xx xx xx new IP MAC Address Note For the ARP command to work on Windows 95 the ARP table on the must have at least one IP address defined other than its own You can verify your ARP table by typing ARP A at the DOS command prompt control user Manual 4 30 04 2004 i Control User Manual 2 Open a Telnet connection to port 1 The connection will fail quickly but the unit will temporarily change its IP address to the one desig
16. nated in this step Eg telnet 192 168 1 220 1 3 Finally open a Telnet connection to port 9999 and press Enter within three seconds to go into setup mode If you wait longer than three seconds the unit will reboot If this happens go back to step 2 and start again Eg telnet 192 168 1 220 9999 4 Setall required parameters by following the instructions given by the menu Most importantly set a static IP address Once this is completed you may use the web browser configuration to make further changes Save settings before exiting Note IP address you just set is temporary and will revert to the default value when the i Control s power is reset unless you log into i Control configuration and store the changes permanently Refer to the configuration interface on section 3 1 for instructions on permanently configuring the IP address 2 3 1 3 Using a Web Browser Connect i Control to the network using the RJ45 Ethernet connections and apply A C power You need to have a Java Runtime Environment version 1 4 2 installed on your system Read install notes txt for further details on how to install the Java Runtime Environment Open your default web browser and direct to the following IP address of i Control http 192 168 1 220 config html replace the IP address with your IP address Note f DHCP was used you will need to identify the IP address by supplying the serial number of the device MAC address to your network administr
17. ual Declaration of Conformity Manufacturer s Name amp Address Computer Support Systems Pty Ltd 373 Johnston Street Abbotsford VICTORIA 3067 Australia Product Name Model i Control Version 1 00 Control user Manual iii 30 04 2004 i Control User Manual Warranty Computer Support Systems warrants i Control if used in accordance with all applicable instructions to be free from defects in material and workmanship for a period of one year from the date of initial purchase This warranty is voided if the customer uses i Control in an unauthorized or improper way or in an environment for which it was not designed Warranty does not apply to normal wear or to damage resulting from accident misuse abuse or neglect Control user Manual iv 30 04 2004 i Control User Manual Safety Instructions When using this product basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following 1 2 8 9 Read and understand all instructions in user manual Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use suitable damp cloth for cleaning Do not use this product in an outdoor environment or near water Do not place this product on an unstable cart stand or table The product may fall causing damage to the product This product should never be placed near or over a ra
18. you attempted to assign an IP address to i Control via the ARP method the Press Enter to go into Setup Mode error displayed Now when you Telnet to i Control the connection fails When you click on Enable or Disable you get one of the following error messages on the status bar Status Disabled Internal Circuitry Error 0001 Status Enabled Internal Circuitry Error 0002 Status Enabled Internal Circuitry Error 0003 Status Disabled Internal Circuitry Error 0011 Status Disabled Internal Circuitry Error 0012 Status Enabled Internal Circuitry Error 0013 When you Telnet into port 9999 and do not press Enter quickly the server will reboot causing it to lose the IP address Internal circuitry may have been damaged Telnet back into Port 1 Wait for it to fail then Telnet to port 9999 again Make sure you press Enter quickly Contact CSS technical staff for assistance 5 1 Technical Support If you are unable to troubleshoot Control by using the above table Table 2 or if you cannot fix your error you may contact CSS technical support at Email support csspl com au Telephone 03 9419 3955 Please have the following details when you contact CSS technical staff Model of product Serial number Date of purchase Clear definition of problem Steps taken so far to fix C3 i Control User Manual problem 30 04 2004
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