UNIVERSITY OF TENNESSEE
Contents
1. view The Work Order details view is displayed and is locked therefore it is not editable To close the pop up window click on the X located on the top right corner of the window To generate the view in Excel format click on the XLS button Silled Orc Alp o From Work Order Building Code IRIS Batch ID Work Order Code Building Code Account Code Details 245 50110100 246 50110100 252 50110100 Search Show All To Work Order Primary Work Type Yv Fund ID Shop Code From Date Created fa To Date Created fa BE XLS Work Order Work Order Ready Primary Trade Number of Open Lock Work is for Required Fund ID Requests Order Chargeable Bill Total Cost Cost of Labor q v v v m N mm ebr rl Mam Mar 4 AS FY 4 aan 00 m x Nork Order O 6 Work Order Code 245 Number of Open Requests 0 Primary Work Description 2nd billable work request Lock Work Order Locked Work Order is Chargeable Yes v Work Order Ready for Bill Yes v Building Code 50110100 Primary Trade Required Account Code College ID Fund ID 0 Date Work Order Created 05 18 2014 Time Work Order Created 9 33 PM Date to Perform Time to Perform Work Date Work Order Issued 05 18 2014 Time Work Order Issued 9 33 PM Date Work Order Completed 05 18 2014 Time Work Order Completed 9 35 PM CostofLabor 1 240 00 Cost of Parts 0 00 Cost of Tools 0 00 Other Costs 0 00 Total Cost 1 240 00 men Logging out of ARCHIBUS Web2. Central Log Out Screen To logout of your ZZ alle K application session click FR LO N Sign Out on the Navigation SI ARCHIBUS Web Central 4 OON Oriki Bar AFM w Sign Out Help Find a form or report ba of EIN Space Planning amp Management Building Operations Workplace 5ervices tr System Administration
3. Same 35 Requested For College ID 70101 Fund ID 6010135011 Use your assigned workspace location Location Location KNOX 50110100 a Building is required Enter floor and room number to help us process your request faster 3 Describe the location 26 Enter the Location specifically enough that maintenance can find it such as Problem is on back wall below window Problem Type of Problem CHILLER r 4 Problem Detail CHILLER DTHER r View All Problem Types The more precisely you specify your problem the better we can route it to people who can help meq Building Operations Console requesting service Building Operations Console Enter a detailed description of the issue if you select a type of problem or problem detail of OTHER The Workflow area will show you exactly how a problem is routed and what approvals are required Click Submit to send the request off for approvals or to start work Report Problem Problem Type of Problem CHILLER Problem Detail CHILLER OTHER View All Problem Types The more precisely you specify your problem the better we can route it to people who can help Description Description There is no hot water Select Description Workflow Workflow Steps On status of Requested Facility Approval is required by an employee with Service Desk Role Business Manager Request will be supervised by CKENT The filter console includes a Gro
4. 0 50110100 More Clear Work Description Filter Recent 2 Approve BRC Schedule Substitutes Schedule Substitutes When SLAs route work to various parties for approval review P execution estimation scheduling Workflow Substitutes Refresh KITTS alec Save Delete Cancel etc it is importa nt that the party Employee Name Substitute Employee Name receiving the request respond in a Er BUSMAN CKENT timely manner so that the work Start Date Unavailable End Date Unavailable a 6 30 2014 a 7 5 2014 process flows and a job is not ee stopped while waiting fora CKENT will review work requests during this time frame response One potential cause for delay is if users to whom work is routed are absent In this case the service desk manager can answer the steps assigned to these workers or can forward these steps to other people however this must be done individually request by request Instead of this manual re assignment you may wish to assign one or more substitutes for employees and craftspersons On the Process Navigator click on the On Demand Work application click on the Business Manager process and click on the Review Approved Service Requests task Click on the Add New button to add or assign a substitute BRC Schedule Substitutes Schedule Substitutes Enter or update the values for all applicable fields required Schedule Substitutes fields are designated with a red Workflow Su
5. N FT ne f 7 m wi E LLIF we i Fo EE fl BL le 7 vant N a UNIVERSITY OF TENNESSE Bee WN Wi 4 A User Manual a LE m Em i July 29 2014 eo al er AM g uaj BT T LLE u ji wi z nm i N Su KIT i TEL Hi ET F TE i misr fhe METER ee k EE HR taip biiy h i Neh 7 tie En ea 6 ARCHIBUS Business Manager H 5 el Logging into ARCHIBUS Web Central Log In Screen Open your Internet browser ARCHIBUS THELJNIVERSITYof Enter the URL to view the TENNESSEE ARCHIBUS Login Page archibus tennessee edu KNOXVILLE CHATTANOOGA MARTIN TULLAHOMA MEMPHIS Enter your NetID in the user 9 zoa m name field m Ca en Enter your Password in the C ES password field Select Sign In Check off Remember my eee Maile ON LUIS this te forgot my password O Remember my username computer to pre fill your Signin as quest on this computer Username on next login English United States The password is still Ya reguired axel Building Operations Console requesting service Building Operations Console The Building Operations Console is where you can manage you daily work request activities from a single web page 1 Onthe Process Navigator click on the On Demand Work application click on the Client process and click on the Building Operations Console task To create a new service request click
6. anel click on the downward triangle After you have reviewed the work request click on the Close button i Work Order 5 Service Request Code 526 Work Request Code 541 Problem Type CEILING TILE Description The ceiling tile by the elevator is Problem Location Requested by AFM Date Required Priority Default Time Required Date Requested Time Requested 9 06 PM Location 5 10 02 College ID 70117 Account Code un Fund ID EO11740 Status Assigned to Work Order Equipment Code Document 1 Upioad a document Document 2 Upload a document Document 3 Upload a document Document 4 Upload a document Estimated Costs Actual Costs Estimated Cost of Labor 0 00 Cost of Labor 0 00 Approving Service i j 1 l NE Building Operations Console The Building Operations Console is where you can manage approvals from a single web page 1 Onthe Process Navigator click on the On Demand Work application click on the Client process and click on the Building Operations Console task Use the Filter Console to filter your results by specific restriction criteria Click on the More button to display additional fields on the filter console Building Operations Console Show All IV Building 2 Floor Recent Group By Status M 0 selected C Work Request Code Y Assigned to Work Order O 2 Ll 541 CEILING TILE Ll 542 ELECTRICAL REPAIR REPLACE Problem Type Total reco
7. bstitutes Refresh MES 3 Delete Cancel aste risk Employee Name Substitute Employee Name Enter a start and end date ee re arene BUSMAN CKENT Substitutes can be either Start Date Unavailable End Date Unavailable 6 30 2014 ci 7 3 2014 permanent or temporary ee Tempo rary Su bstitutes execute CKENT will review work requests during this time frame tasks only during a defined date range For example if you know that a party is going on vacation you can assign a substitute to whom the system will route work during this period If there are no dates specified then the defined substitute is permanent and the system routes work to both the main responder and the substitute A permanent sub is an extra set of eyes on a request in case it s needed Presumably the sub knows when the main responder is out of the office and so knows when they must act on the request 5 Click on the Save button Schedule Substitutes 5 To edit a substitute select the substitute from the Workflow Substitutes panel Edit the values for all applicable fields required fields are designated with a red asterisk Click on the Save button to save your changes Click on the Delete button to delete the cause type Substitutes Schedule Substitutes Start Date Unavailable Substitute Employee Name Workflow Substitutes 6 i Employee Name Substitute Employee Name UTADMIN CKENT Start Date Unavailable End Date U
8. ding Recent r Group By Status 0 selected Work Request Code Problem Type Y Assigned to Work Order O 2 Ll 541 CEILING TILE Ll 542 ELECTRICAL REPAIR REPLACE Total records 2 Location 50110210 02 50110100 02 amp O____n s DE nn Problem Type oe More Clear Work Description Due Date The ceiling tile by the elevator is Electrical power is not currently available in The filter console includes a Group By selection that enables you to select how you would like to group the data For example the data to the right is grouped by Status Click on the Filter button to return the specified results Click on the Clear button to clear the filter Click on the Work Request number to view the work request details Building Operations Console Show All Recent M Building Floor Group By Status M O selected C Work Request Code Problem Type Y Assigned to Work Order O 2 Ll 541 CEILING TILE ELECTRICAL REPAIR REPLACE Total records 2 Location 50110210 02 50110100 02 Oem the ter OO Work Description Due Date Problem Type More The ceiling tile by the elevator is Electrical power is not currentiy available in el Building Operations Console viewing requests Building Operations Console Review the work request information To view the details on a panel click on the inverted triangle and the panel will display To close the p
9. licking the on the right of the field and then pick the appropriate cost center to be used for billing After you have made your changes to the work request click on the Update Request button Building Operations Console Work Request Code 682 Problem Type Description Please adjust the equipment specified on this request Problem Location LEFT SIDE OF ROOM Service Request Code 662 Work Order Requested by CLINT Priority Default Date Required Time Required Date Requested 07 1 2014 Time Requested College ID Fund ID Location 50110100 02 204 Account Code Status Assigned to Work Order Equipment Code Document 1 Upload a document t Document 2 Document 3 Upload a document t Document 4 Actual Costs Estimated Costs Estimated Cost of Parts 0 00 Cost of Parts 0 Faal eena MaM ETM MAA Dumm E Tl in CEILING TILE DAMAGED OR MISSING 625 6 24 PM 70101 010135011 Upload a document t Upload a document t Estimated Cost of Labor 0 00 Cost of Labor 0 00 Update Request Close You may view details of the service request by clicking on the number once again or Click the APPROVE button if cost center information was correct and work can now progress Building Operations Console show All 0 selected Work Order Work Request Requested L 201500094 i Y Stopped O 301500016 201500018 Problem Type CHILLER OTHER CHILLER OTHER Location 5011010
10. navailable 6 30 2014 ci 7 3 2014 Comments CKENT will review work requests during this time frame f ARCHIBUS i ld a U Reviewing Billed V p S meq Review Billed Work Orders Review Billed Work Orders The Review Billed Work Orders task is used to review chargeable work o 2 a orders that are completed and in men Ready to Bill status From Work Order To Work Order ee Primary Work Type v Building Code u Fund ID ee Shop Code IRIS Batch ID From Date Created a To Date Created On the Process Navigator click on the On Demand Work _ Fran application click on the Work i Order Business Manager role or Work Order Ready i Primary Trade Number of Open Lock Work is for p rocess an d C IC k ont h e Rev IEW Work Order Code Building Code Account Code Required Fund ID Requests Order Chargeable Bill Total Cost Cost of Labor Billed Work Orders task Details 245 50110100 Locked Yes 1 240 00 Use the Filter Console to filter mr age ga ae your results by specific Details 247 50110100 Locked 0 00 restriction criteria and click on Details 252 50110100 Locked the Search button If you do not want to enter a restriction click Show All without making any entries and the data is presented without a restriction a YN NE Review Billed Work Orders Review Billed Work Orders 4 Click on the Select button next to the work order you wish to
11. on the Request Service button Use the Filter Console to filter your results by specific restriction criteria Click on the More button to display additional fields on the filter console Building Operations Console Show All Building Recent r Group By Status 0 selected Work Request Code Problem Type Y Assigned to Work Order O 2 Ll 541 CEILING TILE Ll 542 ELECTRICAL REPAIR REPLACE Total records 2 Location 50110210 02 50110100 02 amp O____n s DE nn Problem Type oe More Clear Work Description Due Date The ceiling tile by the elevator is Electrical power is not currently available in meq Building Operations Console requesting service Building Operations Console Once you click the Reguest Service button you can Update Reguestor information You can add a Requested For name to include this employee in future notifications of work statuses Auto update College ID Fund ID amp Location by clicking one of the Same as boxes Or manually update your Phone number College ID or Location Make sure your Cost Center is in the Fund ID field for chargeable work Enter a specific location so workers can find the problem Chose from a drop down list of Type of Problems and Problem Detail If Other is chosen you must enter additional details Report Problem Requestor Requested By CLINT Requestor Phone 1 Requested For Same 35 Requestor
12. rds 2 Location 50110210 02 50110100 02 Building Operations Console viewing requests _ ase FRequest sevice nn Problem Type More Work Description Due Date The ceiling tile by the elevator is Electrical power is not currently available in The filter console includes a Group By selection that enables you to select how you would like to group the data For example the data to the right is grouped by Status Click on the Filter button to return the specified results Click on the Clear button to clear the filter Click on the Work Request number to view the work request details Building Operations Console Show All Recent M Building Floor Group By Status M O selected C Work Request Code Problem Type Y Assigned to Work Order O 2 Ll 541 CEILING TILE ELECTRICAL REPAIR REPLACE Total records 2 Location 50110210 02 50110100 02 Oem the ter OO Work Description Due Date Problem Type More The ceiling tile by the elevator is Electrical power is not currentiy available in sel Building Operations Console approving requests Basic problem details are shown at the top To view the details on a panel click on the inverted triangle and the panel will display To close the panel click on the downward triangle Verify that the Cost Center in the Fund ID field is valid if not then you can change it by c
13. up By selection that enables you to select how you would like to group the data For example the data to the right is grouped by Status Click on the Filter button to return the specified results Click on the Clear button to clear the filter Click on the Work Request number to view the work request details Building Operations Console Show All Recent M Building Floor Group By Status M O selected C Work Request Code Problem Type Y Assigned to Work Order O 2 Ll 541 CEILING TILE ELECTRICAL REPAIR REPLACE Total records 2 Location 50110210 02 50110100 02 Oem the ter OO Work Description Due Date Problem Type More The ceiling tile by the elevator is Electrical power is not currentiy available in ARCHIBI Viewinc axel Building Operations Console viewing requests Building Operations Console The Building Operations Console is where you can manage you daily work request activities from a single web page 1 Onthe Process Navigator click on the On Demand Work application click on the Client process and click on the Building Operations Console task To create a new service request click on the Request Service button Use the Filter Console to filter your results by specific restriction criteria Click on the More button to display additional fields on the filter console Building Operations Console Show All Buil
Download Pdf Manuals
Related Search