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PB50 and PB51 Mobile Printer User`s Guide

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1. IPL and Fingerprint Setup Menus 78 PB50 and PB51 Mobile Printer User s Guide Index Numerics 802 11 wireless authentication modes 30 configuring using Fingerprint 36 38 configuring using IPL 33 35 finding current settings 54 restarting 60 setting the pre shared key 33 36 setting the SSID 33 36 37 setting up communications 30 38 signal strength 32 status icons 32 troubleshooting 56 using certificates 31 35 37 WEP 33 36 WPA or WPA2 Enterprise 34 35 37 38 WPA PSK WPA2 PSK 33 36 A AC18 4 bay battery charger 9 11 72 accessories 72 73 See also AC18 4 bay battery charger AE19 power supply AV8 vehicle cradle battery administrator password 33 34 36 AE19 power supply 9 73 AV8 vehicle cradle 72 battery capacity 7 57 charging error 10 charging guidelines 9 11 66 conserving power 10 11 expected life 7 icons 9 10 installing 8 Low Battery option 10 model number 7 72 power specifications 66 72 safety 7 status 9 10 temperature 11 when to replace 9 bin file See firmware upgrade information black mark See mark detection Bluetooth connecting to a scanner 29 30 device address BDA 29 finding current settings 54 maximum range 29 setting up communications 29 30 status icons 30 troubleshooting 57 buttons See Control Panel C calibrating the printer sensors 55 cancel printing with ESC P 4 18 Fingerprint 5 18 IPL 5 18 certificates See 80
2. Uperading the eet hin dew es oaks ee Tear eee ne soe 43 Upgrading the Printer Firmware Using 43 Upgrading the Printer Firmware Using the Printer Home Page 45 Upgrading Printer Firmware Using SmartSystems Foundation 47 Upgrading the Printer Firmware Using a Communications Program 48 Downloading Fonts and Graphics een E 51 3 Troubleshooting and Maintaining the Mobile Printer 53 Troubleshooting the Mobile Printer sees 54 Contacting Product Support EEEa ARE N AE eee 54 Understanding Error Messages liess 54 Troubleshooting Printer Problems and Finding Solutions 56 Troubleshooting Communication Problems 58 Using the Line Analyzer in 58 Using Dump Mode in IPL a 59 Restarting the Mobile Printer onaran cenana epai AN eee 60 Cleaning the Printers REPE RUE HR Db de heb 60 Cleaning the Printheads ose SER REX ERES wen kage EDT RES 62 Cleaning the Platea Roller eee eee ee 62 vi PB50 and PB51 Mobile Printer User s Guide Contents Cleaning the Printer Exterior ee 63 Cleaning the Printer Media Compartment
3. eee 19 Understanding Error Mode sse 20 Understanding Dump Mole eretas TENE cece ee 20 Understanding Extended Test Mode 0 0 cece cece cece een eee 21 PB50 and PB51 Mobile Printer User s Guide Contents Prntine a Test Pase c te pe ea e C Ee te Sin We Feet gle hh ert 22 2 Configuring the Mobile 25 Connecting the Printer to Your PC 1 nee nes 26 Connecting the Printer Through the USB 26 Connecting the Printer Through the Serial Port 27 Connecting the Printer to Your Network sse eee 28 Setting Up Bluetooth Communications eee eee eee 29 Setting Up 802 11 Radio 30 Configuring Wireless Printing Using 33 Configuring Wireless Printing Using Fingerprint 36 Configuring the Printer Settings asico rreri ern i iE a E a E E E 38 Changing Configuration Settings from the Control 38 Changing Configuration Settings From 5 40 Changing Configuration Settings Using the Command Line 40 Changing Configuration Settings From the Printer Home Page 41 Changing Configuration Settings From the SmartSystems Console 42
4. the SmartSystems Console For more information on the IPL and Fingerprint menu systems see IPL Setup Menu on page 76 Changing Configuration Settings from the Control Panel 38 gt You need to start Setup mode before you can change configuration settings from the Control Panel or display For more information on starting Setup mode and navigating through the settings see Understanding Setup Mode on page 19 The top levels of the Setup menu are organized in a one way loop Each level has several sub levels Note The Setup menu is not available when using ESC P PB50 and PB51 Mobile Printer User s Guide Chapter 2 Configuring the Mobile Printer Note If you have a Bluetooth or radioless printer you do not see the NETWORK setup menu when using Fingerprint IPL storing point D The Main Levels of the Setup Menu in Fingerprint staring point ms FA EXE The Main Levels of the Setup Menu in IPL PB50 and PB51 Mobile Printer User s Guide 39 Chapter 2 Configuring the Mobile Printer Changing Configuration Settings From PrintSet PrintSet Version 4 2 or later is a printer configuration tool that you can download from the Intermec web site and install on a host PC PrintSet can communicate with your printer through a serial cable or a network connection It works on all PCs running Windows 98 or later PrintSet allows you
5. 1 HHC RXD Receive data from host input 3 HHC CTS Clear to send from printer output 5 HHC RTS Request to send from host input 6 HHC TXD Transmit data to printer output 8 GND Ground PB50 and PB51 Mobile Printer User s Guide Appendix A Specifications The illustration below shows the PC end of the serial cable 5 43 2 1 9 87 6 RS 232 Serial Cable DB9 Pins Serial Cable Pins and Description PC End Pin Signal Description 1 DCD Data carrier detect 2 RXD Receive data from host input 3 TXD Transmit data to printer output 4 DTR Data terminal ready 5 GND Ground 6 DSR Data set ready 7 RTS Request to send from host input 8 CTS Clear to send from printer output 9 RI Ring indicator USB Interface To use the USB interface to print from a PC you need to have the Intermec InterDriver printer driver installed on your PC For help setting up USB communications see Connecting the Printer Through the USB Interface on page 26 The USB cable that ships with the printer has a USB Type A connector on one end to connect to the PC and a USB Type B connector on the other end to connect to the printer You do not need to configure communications for the USB port USB Type A Connector PB50 and PB51 Mobile Printer User s Guide 71 Appendix A Specifications USB Type B Connector Accessories for the Mobile Printer 72 You can use these accessories sold and ordered separately with the
6. 2 Establish a connection between your PC and the network your printer is on 3 Download the firmware bin file you want to upgrade to a location on your PC a b f Go to www intermec com Click Support gt Downloads Use the Product Category Product Family and Product fields to select the printer model Click Submit The latest available software appears on the page Download the latest firmware version to your PC Extract the zip file to a folder on your PC 4 Ifyou are using Fingerprint or IPL use the Control Panel to find the IP address of the printer Press the Setup button Press 9 until Network appears Press ok to select the Network menu Press 9 until you reach IP Address Press to select and view the IP Address Press the Setup button to return to Ready mode 5 Start a web browser PB50 and PB51 Mobile Printer User s Guide 45 Chapter 2 Configuring the Mobile Printer 6 In the Address text box type the IP address of your printer and press Enter Intermec Technologies Corporation INTERMECOO0000 Home Configuration Maintenance Support EasyCoder PB50 Name WINS INTERMECoo0000 Firmware Version MCS 1864 12 Oct 07 14 16 56 Active Command Set FP 11 1 0 Beta3 MAC Address 00 1A 73 40 93 EF IP Address 10 20 111 211 Image buffer label png Rtw Operational 46 PB50 and PB51 Mobile Printer User s Guide
7. PB50 and PB51 Mobile Printer User s Guide serial connection continued connecting to a PC 27 28 finding current settings 54 illustrated 70 71 pins and descriptions 70 71 port communication settings 27 27 31 troubleshooting 58 See also connect printer to PC serial number 54 settings about 38 42 changing with the Control Panel 38 39 HyperTerminal 40 PrintSet 40 the printer home page 41 42 the SmartSystems console 42 Setup button functions 4 location 4 use as a soft key 5 12 Setup mode about 19 20 starting 4 stopping 4 5 Sleep Timer about 10 effect on Standby Timer 10 SmartSystems Foundation download location 42 47 using to change settings 42 using to upgrade firmware 47 soft keys 5 sounds 7 Standby button functions 4 location 4 use as a soft key 5 Standby mode about 11 starting 4 11 stopping 11 Standby Timer 11 stop printing with ESC P 4 18 Fingerprint 5 18 IPL 5 18 PB50 and PB51 Mobile Printer User s Guide Index support information 54 Knowledge Central 54 phone number 54 web site 54 T technical support See support Test Labels function 22 Test mode See Dump mode test page about 22 23 information 54 printing with ESC P 23 Fingerprint 23 IPL 22 23 troubleshooting 57 testfeed 4 55 testfeed not done error 55 testprint See test page troubleshooting 802 11 wireless 56 about 56 58 battery 56 57 Bluetooth 57 connection to PC 58 contrast 57 58 label gap 5
8. PEAP or TTLS Setup 8021x EAP USER xxxx Setup 8021x EAP PASS Xxxx where xxxx 1s the unique username and the unique password for this protocol 4 Ifyou are using TTLS you may need to send this command to set the TTLS outer name setup 8021x TTLS USER xxxx where xxxx is the outer name 5 Ifyou are using certificates for authentication here are some commands you may need to use e Send the following commands to set a certificate and enable validation setup 8021x CA CERT c test pfx export Setup 8021x VALIDATE ON where c test pfx is the location and name of the certificate and export is the passphrase PB50 and PB51 Mobile Printer User s Guide 37 Chapter 2 Configuring the Mobile Printer Send the following commands to set a common name for server 1 and server 2 setup 8021x SERVER CNL XXXXXXXXXX setup 8021x SERVER_CN2 XXxxxxxxxx where xxxxxxxxxx can be a value from 0 to 64 characters Send the following command to make sure your values match those used by the access point setup write 8021x uart1 You may need to send the following command several times for the wireless station to connect setup wlan ACTIVE 1 lt ETX gt Configuring the Printer Settings You can change the configuration settings of the printer from the Control Panel or display the host PC using PrintSet the host PC using the command line the printer home page
9. use as a soft key 5 field out of label error 55 Fingerprint setup menu 77 firmware PB50 and PB51 Mobile Printer User s Guide Index current version 6 54 upgrade information 43 51 upgrade warning 43 upgrading with HyperTerminal 48 51 PrintSet 43 44 SmartSystems Foundation 47 the printer home page 45 47 floodcoated media See media floodcoated fonts downloading 51 G gap detection 67 graphics downloading 51 H HyperTerminal about 27 settings 28 40 troubleshooting 58 using to change settings 40 using to upgrade firmware identifying printer language 6 images 51 Info button functions 5 location 4 use as a soft key 5 17 18 Information mode about 17 18 starting 18 stopping 5 17 18 InterDriver software 26 interfaces about 70 RS 232 serial 70 71 USB 71 72 IP address 41 45 IP configuration error 55 TP link error 55 IPL setup menu 76 K Knowledge Central 54 L label gap sensor 56 81 Index 82 language See identifying printer language LED See Ready to Work indicator about Line Analyzer 58 59 See also troubleshooting LSS too high error 55 LSS too low error 55 M mark detection 67 68 media end of roll indicator 68 fanfold 12 14 67 68 floodcoated 16 jammed paper 7 label 67 label gap 56 loading 12 15 roll 12 14 67 self strip 14 15 sensitivity defaults 69 specifications 67 68 supported types 69 tag 67 media cover release but
10. General Tasks 2 6 serial Communications Serial communications cont a Network Network configuration wireless Network Wireless network configura zjE Mail E mail configuration 8 Aerts Alerts configuration A Avalanche Avalanche configuration 8 Apply System System configuration Files Printer file system 8 Refresh Fonts Printer fonts wy Print Quality Images Printer images Wizard dj Add printer Printer Tasks Wireless Setup J Wizard Language Wizard Factory Default Wizard Firmware Wizard Details PB22 Fingerprint 12 1 0 Serial connection com 115200 4 Under My Printers click the printer whose firmware you want to upgrade 5 Under Printer Tasks in the right hand column click Firmware Wizard 6 Click Next The Firmware Wizard dialog box appears Click Browse Locate and select the firmware bin file you want to use Wait approximately five minutes as your printer upgrades to the new firmware 44 PB50 and PB51 Mobile Printer User s Guide Chapter 2 Configuring the Mobile Printer Upgrading the Printer Firmware Using the Printer Home Page You can upgrade your printer using the printer home page if you have a printer with an 802 11 radio and are using IPL or Fingerprint To upgrade using the printer home page 1 Establish a connection between your printer and the network For help see Setting Up 802 11 Radio Communications on page 30
11. Mobile Printer Changing Configuration Settings From the Printer Home Page Ifyou are have a printer with an 802 11 wireless radio you can change configuration settings from the home page of the printer To make changes to the configuration 1 Establish a connection between your printer and the network For help see Setting Up 802 11 Radio Communications on page 30 2 Connect your PC to the same network that the printer is on 3 If you are using Fingerprint or IPL do the following to find the IP address a Press the Setup button b Press the gt until you reach Network c Press to select the Network menu d Press gt until you reach IP address e Press ok to view the IP address 4 Ifyou using ESC P use a communications program to find the IP address a Start acommunications program b Inthe communications program window type ESC OST NW and press Enter The IP address of the printer appears in the communications program window 5 Start a web browser PB50 and PB51 Mobile Printer User s Guide 41 Chapter 2 Configuring the Mobile Printer 42 6 Inthe address field type the IP address of your printer and press Enter The home page of the printer appears fatermec 7 Technologies Corporation INTERMECOO00000 Home Configuration Maintenance Support EasyCoder PB50 Name WINS INTERMECO00000 Firmware Version MCS 1864 12 Oct 07 14 16 56 Active Comm
12. Printer As long as a continuous string of characters is being received the program wraps the lines until the label is full and then starts to print another label After each character transmission the following information prints Page number Number of characters printed on the label Total number of characters received so far When you stop Dump mode a final label prints to inform you that the printer is exiting from Dump mode Using Dump Mode in IPL When you start Dump mode the printer captures incoming characters on the communication ports and prints them on one or more labels If you are using IPL you can start Dump mode in two different ways with slightly different results Youcanstart Dump mode from Ready mode or Extended Test mode If you start Dump mode this way you see printouts that look exactly like those produced with the Line Analyzer program in Fingerprint For more information see the previous procedure Using the Line Analyzer in Fingerprint on page 58 Youcanstart Dump mode using the Control Panel buttons If you start Dump mode this way characters are printed on a continuous line along with their corresponding hexadecimal numbers For information on how to start Dump mode from Extended Test mode see Understanding Extended Test Mode on page 21 To start Dump mode from Ready mode with IPL e Press and hold the Feed and Standby buttons until the printer starts feeding out media The
13. The 50 can detect black marks on both sides Youcanuse higher caliber media in the printer but print quality will be reduced Receipt roll stock media has an end of roll indicator The end of roll indicator is a red marking on last 3 feet of roll on the thermally sensitive side of the paper External Fanfold Media Specifications Stack height 70 mm 2 75 in Page length 152 mm 6 in to 305 mm 12 in Note A 6 inch page length is supplied in 12 inch long stacks two 6 inch stacks of equal height with the bottom page linked Specialty media is required for unique customer environments including printer operating temperature extremes Media performance is format and environment dependent Not all media will work in all customer applications Intermec recommends that you test the media in your application 68 PB50 and PB51 Mobile Printer User s Guide Supported Media Types All models of the mobile printer support direct thermal label tag and receipt media Both North American and European label media are Appendix A Specifications supported in multiple label lengths Receipt media is supported in both a top coated and an uncoated paper in continuous roll stock only The default media sensitivity number is 180 The default media sensitivity number for linerless media is 103 Use the following table as a guide when setting sensitivity numbers Recommended Media Sensitivity Constant Factor a
14. a low battery or a paper jam Some error messages appear on the screen immediately when they occur such as DOOR OPEN Other error messages do not appear until you press the Info button If there is more than one error the errors appear in the order that they occurred Sample Error Mode Screen If an error message appears see Understanding Error Messages on page 54 for more information on how to fix the problem Understanding Dump Mode Dump mode can be used to identify simple problems such as label alignment Extended Test mode requires more user interaction and lets you choose which tests you want the printer to perform To start and stop Dump mode 1 Make sure the printer is in Ready mode and is loaded with media 2 Press the Feed and Standby buttons at the same time Hold down the buttons for about five seconds or until the SELECT MEDIA message appears on the screen 20 PB50 and PB51 Mobile Printer User s Guide Chapter 1 Using the Mobile Printer 3 Release both buttons The printer performs a test feed sensor calibration prints a series of test labels and then starts Dump mode While in Dump mode information received by the printer is printed immediately 4 Press Feed to stop Dump mode After you stop Dump mode the printer returns to Ready mode For more information on additional options available in Dump mode with IPL see Troubleshooting Communication Problems on page 58 Understandi
15. discovered your printer For help see Printing a Test Page on page 22 Make sure the printer is in Ready mode Perform a testfeed In Fingerprint or ESC P press the Feed button for more than 2 seconds In IPL open and close the media door and then press the Feed button Make sure the label gap sensor is clean For help see Cleaning the Printer on page 60 Fingerprint users adjust the media constant factor and contrast 1096 to 1096 IPL users adjust the media sensitivity setting 10 to 10 ESC P users Adjust the darkness Check to see if the printhead needs cleaning For help see Cleaning the Printer on page 60 Check the battery date If the battery is a few years old the shortened life may be due to normal aging Replace the battery Make sure that the Ready to Work indicator is not blinking If it is make sure your printer has media and that the media cover is closed Make sure that you can advance media by pressing the Feed button 57 Chapter 3 Troubleshooting and Maintaining the Mobile Printer Printer Problems and Solutions continued Problem Possible Solution Print quality is poor Clean the printhead For help see Cleaning the Printer on page 60 Check the battery and recharge or replace as necessary For help see Charging the Batteries on page 9 Check the quality of the media Use only Intermec media to ensure superior print quality and product perform
16. home page e SmartSystems Foundation acommunications program like HyperTerminal When upgrading your firmware make sure the battery in the printer is fully charged If the printer loses power during the upgrade the printer can be permanently damaged Warning Upgrading the Printer Firmware Using PrintSet You can only upgrade your printer using PrintSet when the printer is running IPL Fingerprint or ESC P printer languages To upgrade the printer using PrintSet you need to install PrintSet to your PC and purchase a serial cable P N 075497 To upgrade the printer firmware using PrintSet 1 Connect your printer to your printer using a serial cable For help see Connecting the Printer Through the Serial Port on page 27 2 Download and save the firmware bin file you want to use a www intermec com b Click Support gt Downloads c Use the Product Category Product Family and Product fields to select the printer model d Click Submit The latest available software appears on the page e Save the most recent firmware zip file to your PC f Extract the bin file to a location on your PC PB50 and PB51 Mobile Printer User s Guide 43 Chapter 2 Configuring the Mobile Printer 3 Open PrintSet The Intermec PrintSet dialog box appears Intermec PrintSet 4 File Edit View Printer Help i 3 Printers Name Description ka COMI Media Media configuration
17. printer To order accessories contact your local Intermec sales representative AB13 Battery Use the AB13 lithium ion 2200 mAh battery to provide power to the printer AC18 4 Bay Battery Charger Use the AC18 to charge up to four batteries at a time The battery charger is designed to sense when a battery is fully charged and not overcharge it ensuring long and consistent battery life AV8 Vehicle Cradle Use the vehicle cradle to attach the printer to a truck or forklift You will need the forklift power supply kit to connect your vehicle power to the printer Belt Clip Use the printer belt clip to attach the printer to your belt Cart Dock Use the cart dock to easily attach the printer to a movable cart ora flat surface Forklift Power Supply Kit Use the forklift power supply kit to connect the printer and vehicle cradle to a truck or forklift Handstrap Use the printer handstrap to conveniently carry your printer With the handstrap attached you can also attach the printer shoulder strap PB50 and PB51 Mobile Printer User s Guide Appendix A Specifications Intermec Cleaning Swab Use the Intermec cleaning swab to clean the printhead and platen roller One cleaning swab is included with the printer You can purchase additional cleaning swabs from www intermec com Power Supply Model AE19 Provides power to the mobile printer and the 4 bay battery charger Model AC18 Printhead Cleaning Pen Use the c
18. to use WPA PSK or WPA2 PSK mode 1 Send the following commands to login as an administrator and set the SSID run su p pass admin setup write wlan uart1 setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters 2 Send one of the following WPA WPA2 ON commands to turn on WPA or WPA2 authentication Send the WPA PSK or WPA2 PSK command to set a pre shared key setup wlan WPA ON setup wlan WPA2 ON setup wlan WPA XXXXXXXXXx setup wlan ACTIVE j1 setup write wlan uart1 where xxxxxxxxxx is a value between 8 and 64 characters PB50 and PB51 Mobile Printer User s Guide Chapter 2 Configuring the Mobile Printer To configure the Printer to use WPA or WPA2 Enterprise mode 1 Send the following commands to login as an administrator and set the SSID run su p pass admin setup write wlan uart1 setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters 2 Send one of the following WPA WPA2 ON commands to set up WPA 802 1x or WPA2 802 1x authentication You should also send the WPA_PSK command that does not contain a value setup wlan WPA setup wlan 2 setup wlan WPA PSK setup write wlan uartl To view the 802 1x values send this command setup write 8021x uart1 3 Send these commands to configure the EAP TYPE Setup 8021x EAP TYPE xxxx where xxxx can be OFF LEAP
19. 0 63 A Specifications 65 Specifications sic uo ETUR deca yet de inet ROPE ea RAe bean ARRAS 66 Interfaces cadet exe nase ee Se tetti ee chem mem 70 RS 232 S rial Inteffacez otc eee ODE UI S 70 USB IDtet Faces 71 Accessories for the Mobile n 72 B IPL and Fingerprint Setup Menus 75 IPL Setup Ment dt nies dus 76 Fingerprint Set p Menuzs iui he ee baba Eo rp Rede peut 77 79 50 and 51 Mobile Printer User s Guide vii Contents viii PB50 and PB51 Mobile Printer User s Guide Before You Begin Before You Begin This section provides you with safety information technical support information and sources for additional product information Safety Information Your safety is extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec equipment You can be seriously injured and equipment and data can be damaged if you do not follow the safety warnings and cautions This section explains how to identify and understand warnings cautions and notes that are in this document A warning alerts you of an operating procedure practice condition or statemen
20. 0 and PB51 Mobile Printer User s Guide 11 Chapter 1 Using the Mobile Printer Loading Media You can use roll or fanfold receipt media with both the 50 and PBS1 printers Your printer ships with a small amount of media loaded and a test page printed to verify that the printer works The PBSO printer supports self strip printing applications For information on how to correctly load media for self strip printing see To load media for self strip printing PB50 only on page 14 For information on media specifications see Specifications on page 66 To load roll or fanfold media 1 Make sure that the printer is in Ready mode Ifthe printer is off or in Standby mode press the Standby button Ifthe printer is already on press the fit soft key usually the Setup button to return to Ready mode 2 Press down on the blue media cover release button until the cover releases 12 PB50 and PB51 Mobile Printer User s Guide Chapter 1 Using the Mobile Printer 3 Slide the two media supports apart 4 Inserta roll of media and press the media adjust guide until the roll is held firmly in place Make sure you load the media clockwise so that it pulls off the core from the bottom of the printer 5 Pull out approximately 8 cm 3 inches of the media 6 Close the media cover until it latches The printer emits the hardware sound to tell you that the media door closed correctly PB50 and PB51 Mobile Printer
21. 2 11 wireless using certificates cleaning about 60 61 cleaning swab 62 73 exterior 63 identifying parts 61 label gap sensor 56 media compartment 63 platen roller 62 63 printhead 58 62 cold boot See restarting the printer colored media See media floodcoated communications ports See connect printer to PC configuration printing speed 16 thermal management 16 connect printer to network using 802 11 wireless 30 38 using Bluetooth 29 30 connect printer to PC using a serial connection 27 28 using USB 26 27 Control Panel backlight 10 11 buttons 4 5 illustrated 4 layout 4 soft keys 5 PB50 and PB51 Mobile Printer User s Guide default password 33 34 36 default settings See factory default settings differences between PB50 and PB51 3 68 display See Control Panel downloads 51 Dump mode about 20 21 58 59 starting 20 59 stopping 21 59 white on black characters 58 EasySet 29 30 error field out of label 55 icons 55 56 IP configuration 55 IP link 55 LSS too high 55 LSS too low 55 messages 54 S6 network configuration 55 network connection 55 out of paper Fingerprint 55 paper out IPL 55 pause SS printhead hot 55 printhead lifted 56 testfeed not done 55 upgrading 55 See also troubleshooting error messages 7 Error mode 20 Extended Test mode about 21 functions 22 starting 21 stopping 21 22 F factory default settings 21 22 Feed button functions 4 18 location 4
22. 6 power S6 print quality 57 58 68 serial connection 58 skipping labels 57 stop printing 56 test page S7 USB connection 58 using Dump mode 58 59 See also error typefaces downloading 51 U upgrade firmware See firmware upgrade information USB See connecting printer to PC warranty ix wireless See 802 11 wireless 83 Index 84 PB50 and PB51 Mobile Printer User s Guide fatermec Worldwide Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com 2011 Intermec Technologies Corporation All rights reserved PB50 and PB51 Mobile Printer User s Guide P N 934 012 005
23. ALIBRATION POWER LOW BATTERY SLEEP TIMER STANDBY TIMER DISPLAY L ORIENTATION mil CONTRAST 76 PB50 and PB51 Mobile Printer User s Guide Fingerprint Setup Menu SETUP SER COM UART1 Chapter B IPL and Fingerprint Setup Menus BAUDRATE CHAR LENGTH PARITY STOPBITS FLOWCONTROL NEW LINE REC BUF TRANS BUF RTS CTS NET COM NET 1 I NEW LINE XON XOFF DATATO HOST DATA FROM NETWORK Gost IP SELECTION IP ADDRESS NETMASK ER NAMESERVER MAC ADDRESS FEEDADJ STARTADJ STOPAD MEDIA TESTFEED LEN SLOW CONTRAST TESTFEED MEDIA SIZE MEDIA TYPE PAPERTYPE ODE LABELS DIRECT XSTART w GAPS THERMAL I TICKET LABEL worn iw a CONTRAST TICKET w GAPS LABEL Bx I FACTOR FIX LENGTH STRIP I VAR LENGTH STRIP PRINT DEFS HEAD RESIST TESTPRINT PRINT SPEED 155 TEST CLIP DEFAULT LTS LESS AUTO LTS VALUE POWER T 1 LSS MANUAL LTS ADJUST LOW BATTERY SLEEP TIMER STANDBY TIMER LTS TEST DISPLAY L ORIENTATION CONTRAST PB50 and PB51 Mobile Printer User s Guide Appendix
24. Chapter 2 Configuring the Mobile Printer 7 Click Maintenance The Maintenance page appears fatermec Technologies Corporation INTERMEC034005 Home Configuration Maintenance Support Firmware upgrade Select a Firmware file to upgrade to Browse Warning Firmware Upgrade will stop running Applications and destroy the image buffer Leave the power supply on while upgrading firmware The upgrade will take up to four minutes to complete Use with care 8 When prompted type your user name and password The default user name is admin and the default password is pass 9 Browse to the bin file you want to upgrade to and select it 10 Click Upgrade Wait approximately five minutes for the firmware upgrade to complete The printer automatically restarts Upgrading Printer Firmware Using SmartSystems Foundation You can use the SmartSystems console to upgrade the printer firmware Your printer ships with the SmartSystems client loaded on it The console is part of SmartSystems Foundation and is available from the Intermec web site To download SmartSystems Foundation go to www intermec com products smrtsysfoundation index aspx PB50 and PB51 Mobile Printer User s Guide 47 Chapter 2 Configuring the Mobile Printer Upgrading the Printer Firmware Using a Communications Program You can upgrade your printer firmware using a communications program like HyperTerminal and a printer ru
25. L hold down Ctrl and type b w c For FingerPrint type FF and press Enter e For ESC P press ESC and type EZ AHEAD 10 The printer responds by feeding a small amount of media Connecting the Printer to Your Network The printer must establish communications with a host that will send the data for the printer to print The printer provides up to two ways to communicate with a network e Bluetooth radio communications 802 11 b g wireless radio communications 28 PB50 and PB51 Mobile Printer User s Guide Chapter 2 Configuring the Mobile Printer Setting Up Bluetooth Communications Your mobile printer can contain a Bluetooth radio that allows wireless communications with a remote device from distances up to 100 meters approximately 328 feet depending on the Bluetooth range capabilities of the remote device environmental conditions and obstructions For the Bluetooth enabled devices to exchange data both devices must establish a connection Bluetooth software is always running in the background A printer cannot initiate a Bluetooth connection The other device such as a CK31 CK61 700 series CN2B or CN3 mobile computer must request a connection with the printer The printer then accepts or rejects the connection Use Intermec Settings on the mobile computer to enable the Bluetooth settings on the printer If the printer has a Bluetooth connection it can also connect to Bluetooth scanners such as the SF51
26. Or clean thoroughly with 70 isopropyl alcohol and a cotton swab 4 Wait 30 seconds and carefully rub off any contamination Repeat Steps 4 and 5 if necessary Allow the printhead to dry for a minute or more before loading a new supply of media and ribbon o Cleaning the Platen Roller 62 e Regular cleaning of the platen roller every five rolls of media prolongs the life of the printhead and ensures that you maintain high print quality Clean the printhead with the cleaning swab One cleaning swab is shipped with the printer and you can purchased additional cleaning swabs from www intermec com Note Intermec recommends that you use only the cleaning swab for this task Using other methods or tools to clean the printhead and platen roller can damage the printer PB50 and PB51 Mobile Printer User s Guide Chapter 3 Troubleshooting and Maintaining the Mobile Printer To clean the platen roller e Rotate the platen roller and clean it thoroughly with the cleaning swab When you clean the platen roller also ensure that you clean the paper sensors and tear bar using the cleaning swab Cleaning the Printer Exterior Ensure that the exterior of the printer is clean This reduces the risk of dust and other particles reaching the inside of the printer which can reduce quality and cause other problems To clean the printer exterior 1 Close the media cover 2 Using a soft cloth wipe the printer exterior You c
27. Test mode see and select the appropriate media type The printer does not have a network IP address Wait for the printer to acquire an IP address before taking any action The printer does not have a network connection You are attempting to print in an area that extends beyond the print window See the command reference manual for your type of firmware IPL Fingerprint or ESC P for information on how to set the media parameters 55 Chapter 3 Troubleshooting and Maintaining the Mobile Printer Possible Printer Error Icons and Messages continued Errorlcon Error Message Description A Printheadlifted The printer is not completely closed Press down on the media cover to make sure it is latched Troubleshooting Printer Problems and Finding Solutions Use the following tables to troubleshoot some common problems you may encounter with the printer 56 Printer Problems and Solutions Problem The printer does not turn on when you press Standby The blue light Ready to Work indicator is blinking Printer keeps printing or feeding when it should stop The printout is not in the desired position The printer is not printing with an 802 11 wireless connection Possible Solution Replace the battery with a charged battery Connect external power to make sure the printer works correctly and to charge the battery Make sure media is loaded and the media cover is closed For hel
28. User s Guide 13 Chapter 1 Using the Mobile Printer 7 Press down on the self strip door to make sure the media cover is completely latched Note The linerless printer does not have a self strip door Instead e the self strip door is molded plastic and part of the media cover 8 Press and hold the Feed button for more than two seconds to calibrate the media To load media for self strip printing PB50 only 1 Complete Steps 1 through 5 in the previous procedure 2 Open the self strip door in the media cover 3 Remove a label from the roll of media so that you are left with several inches of label liner 14 PB50 and PB51 Mobile Printer User s Guide Chapter 1 Using the Mobile Printer 4 Feed the label liner over the self strip bar and out the back of the self strip door 5 Close the media cover until it latches and press down on the self strip door to make sure it locks 6 Pullon the liner to tighten it and ensure a good self strip 7 Press and hold the Feed button for more than two seconds to calibrate the media PB50 and PB51 Mobile Printer User s Guide 15 Chapter 1 Using the Mobile Printer Printing on Floodcoated Media 16 If you are using colored media also known as floodcoated media you may need to adjust the settings to enable better printing To configure the printer to print on floodcoated media 1 OY Press the Setup button Press gt until you
29. X gt lt SI gt ws ACTIVE 1 lt ETX gt To configure the printer to use WPA PSK or WPA2 PSK mode 1 Send the following commands to log in as an administrator and set the SSID lt STX gt lt ESC gt x sSu p pass admin lt ETX gt lt STX gt lt SI gt ws SSID xXxXxxx lt ETX gt where xxxxx can be from 0 to 32 alphanumeric characters 2 Send one of the following commands to turn on WPA or WPA2 authentication Send the WPA PSK or WPA2 PSK command to set a pre shared key lt STX gt lt SI gt ws WPA ON lt ETX gt lt STX gt lt SI gt ws WPA2 ON lt ETX gt lt STX gt lt SI gt ws WPA PSK XXXXXXXXXX ETX where xxxxxxxxxx is a value between 8 and 64 characters 3 Send the following command to activate the settings STX SI ws ACTIVE l ETX PB50 and PB51 Mobile Printer User s Guide 33 Chapter 2 Configuring the Mobile Printer e 34 To configure the printer to use WPA or WPA2 Enterprise mode 1 Send the following commands to login as an administrator and set the SSID lt STX gt lt ESC gt x Su p pass admin lt ETX gt lt STX gt lt SI gt ws SSID Xxxxx lt ETX gt where xxxxx can be from 0 to 32 alphanumeric characters Note The default administrator password is pass If you have changed the password you will need to use your password instead of pass 2 Send one of the following commands to enable WPA 802 1x or WPA2 802 1x authentication You should also send the WPA_PSK command that doe
30. an also use a small amount of water or mild detergent Intermec recommends that you keep the surface surrounding the printer clean Cleaning the Printer Media Compartment 1 Open the media cover 2 Remove the media and ribbon 3 Usea brush or air blow the compartment Make sure the paper sensors are free of dust PB50 and PB51 Mobile Printer User s Guide 63 Chapter 3 Troubleshooting and Maintaining the Mobile Printer 64 PB50 and PB51 Mobile Printer User s Guide A Specifications Appendix A Specifications Specifications Physical Dimensions Depth 78 7 mm 3 1 in Height 174 5 mm 6 9 in Width 159 5 mm 6 3 in Weight 1190 g 21b with battery 66 Power Specifications AC power adapter voltage Printer voltage Operating power 100 to 240V 100V to 240V and 50 Hz to 60 Hz Rechargeable 16 8 V 2200 mAh lithium ion battery Temperature and Humidity Specifications Operating temperature Storage temperature Charging temperature Relative humidity Sealing Memory RAM 16 MB Flash 64 MB 15 C to 50 5 F to 122 F 22 C to 70 C 30 F to 158 F 0 C to 45 C 32 F to 113 F 0 to 95 non condensing 1 54 is used The paper path and slots are excluded from IP54 Print Speed and Resolution Print speed up to 4 ips 100 mm s Resolution 203 dpi 8 dots mm PB50 and PB51 Mobile Printer User s Guide Print Technology Printhead Maximum print width Media S
31. ance Check that the printer is set to the appropriate Constant Factory or sensitivity number for the media you are using Your printer cannot Make sure that the serial or USB cable is connect to PrintSet or plugged in correctly HyperTerminal Check to make sure that all pins on the serial cable are straight and not bent Troubleshooting Communication Problems 58 Use Dump mode to verify that the printer is receiving data from the host correctly Using the Line Analyzer in Fingerprint In Dump mode the printer runs a Fingerprint program called Line Analyzer The Line Analyzer captures incoming characters on the communication ports and prints them on one or more labels After the printer starts Dump mode it tells you it has started Dump mode by printing it on a label The Dump mode icon appears and printer is ready to receive data For more information on how to start Dump mode see Understanding Dump Mode on page 20 While the printer is receiving data the Ready to Work indicator blinks After a half of a second if no more characters have been received the printer times out The program considers the transmission terminated and prints out a label In Dump mode by default printable characters are printed in black on white Control characters and space characters ASCII 000 to 032 dec are printed in white on black PB50 and PB51 Mobile Printer User s Guide Chapter 3 Troubleshooting and Maintaining the Mobile
32. ance In this chapter you will find these sections Troubleshooting the Mobile Printer Restarting the Mobile Printer Cleaning the Printer Chapter 3 Troubleshooting and Maintaining the Mobile Printer Troubleshooting the Mobile Printer You may have printer operation print quality or printer communication problems at some time during the life of the printer It is easy to fix most of the problems and you will find solutions in Troubleshooting Printer Problems and Finding Solutions on page 56 If you cannot find the answer to your problem you may need to contact Product Support Contacting Product Support Before you call Intermec Product Support you may want to visit the Intermec technical knowledge base Knowledge Central To do so go to www intermec com and click Support Knowledge Central If you still need help after visiting Knowledge Central you may need to call Product Support To talk to an Intermec Product Support representative in the U S A or Canada call 1 800 755 5505 Outside the U S A and Canada go to www intermec com and click Contact Us to find your local Intermec representative Before you call Intermec Product Support make sure you have the following information ready Printer serial number Firmware type and version Bluetooth wireless or serial port settings You can find all of the information listed above in the printer menu system or on a testprint page Under
33. and Set FP 11 1 0 Beta3 MAC Address 00 1A 73 40 93 EF IP Address 10 20 111 211 Image buffer label png 7 Click Login and type your administrator name and password 8 On the home page of the printer click Configuration For help with Fingerprint IPL ESC P or SmartSystems Foundation commands and information see either the Intermec Fingerprint Command Reference Manual the Intermec Printer Language IPL Command Reference Manual the ESC P Programmer s Reference Manual or SmartSystems Foundation online help You can download these documents from the Intermec web site at www intermec com Changing Configuration Settings From the SmartSystems Console You can use the SmartSystems Console to change configuration settings on your printer The printer ships with the SmartSystems client loaded on it The console is part of SmartSystems Foundation and is available from the Intermec web site To download SmartSystems Foundation go to www intermec com products smrtsysfoundation index aspx PB50 and PB51 Mobile Printer User s Guide Chapter 2 Configuring the Mobile Printer Upgrading the Firmware The latest firmware and software is available for download from the Intermec web site at www intermec com You can upgrade the firmware on your printer using PrintSet You can download PrintSet from the downloads page for the printer on the Intermec web site at www intermec com the printer
34. and the SR61 Cordless scanners You can create the bar code labels you need to connect the printer to a Bluetooth scanner using EasySet software If you are going to create the bar code labels using EasySet you will need to know the Bluetooth Device Address and the PIN of the printer You can download a free version of EasySet from the Intermec web site at www intermec com Each printer equipped with a Bluetooth radio has a unique Bluetooth Device Address BDA You can find the BDA on the certification label located on the bottom of the printer To set up Bluetooth communications with a mobile computer Follow the procedure to discover and connect to Bluetooth devices in your mobile computer user s manual Note For maximum security Intermec recommends that you set a Bluetooth passcode The default passcode is 1234 To set up Bluetooth communications with a scanner 1 Download and install EasySet 2 Create the following bar code labels using EasySet Administrator reset factory defaults Bluetooth parameters security not active PB50 and PB51 Mobile Printer User s Guide 29 Chapter 2 Configuring the Mobile Printer Bluetooth parameters connect disconnect compose BT address Bluetooth parameters security compose PIN 3 Scan the bar code labels with the Bluetooth scanner Icon Description 8 The Bluetooth radio is on and the printer is not connected to a serial cable X The Bluetooth radio is turn
35. ation message appears on the screen for five seconds Press this button in Pause mode to cancel the print job Fingerprint and IPL only The Info button does not have a unique function when using the ESC P language All of the buttons can act as soft keys which means that the function of each button depends on the state of the printer A small icon appears in the screen next to the button to indicate the function it performs Understanding the Soft Keys Button Soft Keys p e OK PB50 and PB51 Mobile Printer User s Guide Description Moves through the settings at the same level in the menu system Stop Setup mode and return to Ready mode Moves up one level in the menu system This soft key appears in Setup mode Increases the value of a number when editing settings such as an IP address This soft key appears in Setup mode Pauses the printing job This icon appears only when you are printing Moves down one level in the menu system and saves changes to a setting Cancels the print job Fingerprint or IPL or stops Information mode Chapter 1 Using the Mobile Printer There is only one LED on the printer the Ready to Work indicator Understanding the Ready to Work Indicator Indicator State Description Off When the light is off it can mean one of several conditions The printer is in Standby mode The printer is in Info mode The printer is in Setup mode On The pr
36. ault Setting Baud rate 115200 Data bits 8 Parity None Stop bits 1 4 From the host PC check the wireless settings If you have an IPL version of the printer send these commands to the printer lt STX gt lt SI gt wt SSID lt ETX gt lt STX gt lt SI gt wt WEP1 lt ETX gt lt STX gt lt SI gt wt WEP2 lt ETX gt lt STX gt lt SI gt wt WEP3 lt ETX gt lt STX gt lt SI gt wt WEP4 lt ETX gt lt STX gt lt SI gt wt AUTH lt ETX gt lt STX gt lt SI gt wt WPA lt ETX gt lt STX gt lt SI gt wt WPA2 lt ETX gt lt STX gt lt SI gt wt WPA PSK lt ETX gt lt STX gt lt SI gt wt lt gt lt STX gt lt SI gt wt PWR_MODE lt ETX gt lt STX gt lt SI gt wt CHANNEL lt ETX gt lt STX gt lt SI gt wt AP MAC lt ETX gt lt STX gt lt SI gt wt SIGNAL lt ETX gt lt STX gt lt SI gt wt SPEED lt ETX gt lt STX gt lt SI gt wt ACTIVE lt ETX gt If you have a Fingerprint version of the printer send this command to the printer setup write wlan uart1 5 Configure the printer to use the correct SSID and authentication mode 6 Ifyou use a certificate for wireless authentication and encryption transfer the certificate to the printer The printer can accept pfx and der certificates PB50 and PB51 Mobile Printer User s Guide 31 Chapter 2 Configuring the Mobile Printer 7 Verify that the printer is connected to the access point and make sure it can get an IP address Under
37. bleshooting and Maintaining the Mobile Printer Use only the cleaning agents specified in this section Intermec is not responsible for damage caused by any other cleaning materials used on this printer Clean most of the printer with a Caution cotton swab saturated with alcohol Do not clean the linerless platen roller with isopropyl alcohol It could damage the surface of the platen roller Caution Tear bar Label taken em ey poe Printhead UN ee 2 ZY 92122 Platen roller Label gap sensor 50 and PB51 Mobile Label and Receipt Printer Identifying the parts of the printer to clean regularly PB50 and PB51 Mobile Printer User s Guide 61 Chapter 3 Troubleshooting and Maintaining the Mobile Printer Cleaning the Printhead gt Clean the printhead every five rolls of media to prolong the life of the printhead and ensures that you maintain high print quality Clean the printhead with the cleaning swab The cleaning swab is shipped with the printer and can also be purchased separately from www intermec com Note Intermec recommends that you use only the cleaning swab for this task Using other methods or tools to clean the printhead and platen roller can damage the printer To clean the printhead 1 Open the media cover 2 Remove the media and ribbon 3 Use the cleaning swab to dissolve any contamination on the line of heat emitting objects at the front bottom of the printhead
38. dia Anerror occurs such asa paper jam ora print error Using the Batteries The printer uses a rechargeable 2200 mAh lithium ion battery Model AB13 for power You must fully charge the battery before you can use the printer A fully charged battery can last up to one week without needing to be recharged when the printer is in Standby mode Use Intermec Model AB13 battery only Use of another battery may present a risk of fire or explosion Caution The Model AB13 battery may present a fire or chemical burn hazard if mistreated Do not disassemble heat above 100 C 212 F or incinerate aution Dispose of used batteries promptly Keep away from children PB50 and PB51 Mobile Printer User s Guide 7 Chapter 1 Using the Mobile Printer Installing the Battery Make sure you fully charge the battery before you use your printer You can charge the battery when it is installed in the printer or using the AC18 4 bay battery charger To install the battery 1 Lay the printer upside down on a flat surface 2 Insert the battery with the tab facing away from the front control panel 3 Insert the edge of the battery under the lip of the printer and then push down until you hear the battery latch click 8 PB50 and PB51 Mobile Printer User s Guide Chapter 1 Using the Mobile Printer Charging the Batteries There are two ways to charge the printer battery Connect AC power to the printer and charge the ba
39. e menu system and what the LED means Feed button Setup button Standby button Info button Ready to Work indicator Printer Control Panel Use this illustration to familiarize yourself with the buttons and lights on the printer Understanding How to Use the Printer Buttons Button Name Button Function Feed Press to advance label or receipt paper without printing The amount of media advanced depends on the type of media loaded in the printer The printer will advance 5 mm 0 2 inch an entire label or a configured length of media based on your media and settings If you hold this button down for longer than two seconds while in Ready mode the printer performs a testfeed to calibrate the media Fingerprint or ESC P If the printer is printing press this button to start and stop Pause mode Setup Press to start and stop Setup mode IPL and d Fingerprint only Press and hold to cancel printing ESC P only Standby Press to start Standby mode In Standby mode the Power radio the display the backlight are turned off Press to turn the printer on and start Ready mode 4 PB50 and PB51 Mobile Printer User s Guide Chapter 1 Using the Mobile Printer Understanding How to Use the Printer Buttons Button Name Button Info Function Press the Information button to show a summary of network connection settings and error conditions Fingerprint and IPL only Each inform
40. ed off The Bluetooth radio turns off d when you connect a serial cable Setting Up 802 11 Radio Communications The printer can have an internal 802 11 b g radio to transfer and receive data using wireless communications This manual assumes that you have already set up your wireless communications network including at least one access point The following procedures include information on setting up wireless security for IPL and Fingerprint The printer supports these authentication modes none WEP WPA Personal and Enterprise mode 802 1x authentication WPA2 Personal and Enterprise mode 802 1x authentication Note WPA and WPA2 Enterprise mode currently support PEAP TTLS and LEAP For LEAP authentication the printer supports Open EAP but does not support Network EAP To connect the printer to your wireless network you need these items Serial cable P N 075497 001 Host PC running Windows or Linux Acommunications program such as HyperTerminal To set up the printer for wireless communications 1 Connect the 8 pin circular DIN connector to the serial port on the printer 2 Connect the other end of the serial cable to a serial port on the back of your PC or to a serial adapter on your mobile computer 30 PB50 and PB51 Mobile Printer User s Guide Chapter 2 Configuring the Mobile Printer 3 Open communications program on your PC and configure the following parameters for the serial port Parameter Def
41. er shows the SELECT MEDIA message or a message stating the type of media loaded in the printer 3 Press the Feed button to stop Dump Mode PB50 and PB51 Mobile Printer User s Guide 23 Chapter 1 Using the Mobile Printer 24 PB50 and PB51 Mobile Printer User s Guide 2 Configuring the Mobile Printer In this chapter you will find these sections Connecting the Printer to Your PC Connecting the Printer to Your Network Configuring the Printer Settings Upgrading the Firmware Downloading Fonts and Graphics Chapter 2 Configuring the Mobile Printer Connecting the Printer to Your PC You can easily connect to the printer to your PC using one of these ports USB port RS 232 serial interface port Connecting the Printer Through the USB Interface To connect the printer to a PC through the USB port you need to install Intermec InterDriver amp software To make sure you have the latest version of InterDriver go to the Downloads page for the printer at http www intermec com support downloads index aspx 26 The USB cable you need is not included in the shipping box with the printer To connect the printer to your PC through the USB port you need a USB cable P N 321 611 xxx To connect the printer through a USB port 1 2 3 Run the Interdriver installation program If a Security Warning window appears click Run The Intermec End User License Agreement appears Read the agreement and select the rad
42. fatermec PBs1 Mobile Printer Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Technologies Corporation Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2007 2011 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN Picolink Ready to Work RoutePower Sabre ScanPlus ShopScan Smart Mobile Computing SmartSystems TE 2000 Trakker Antares and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation There are U S and foreign patents as well as U S and foreign patents pending Wi Fi is a registered certification mark of the Wi Fi Alliance Bluetooth is a trademark of Bluetooth SIG Inc U S A ii PB50 and PB51 Mobile Printer User s Guide Document Change Record This page
43. gt Send File A dialog box will appear From the protocol drop down list choose Zmodem Browse to the firmware bin file you want to upgrade to and select it Wait approximately five minutes for the firmware upgrade to complete When the upgrade is complete cthe communications program shows the Kernel flashing OK message The printer automatically restarts To upgrade the printer firmware using a communications program and ESC P Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 27 Download the firmware bin file you want to upgrade to a location on your PC a Goto www intermec com b Click Support gt Downloads c Use the Product Category Product Family and Product fields to select the printer model d Click Submit The latest available software appears on the page e Download the latest firmware version to your PC f Extract the zip file to a folder on your PC Open a communications program like HyperTerminal 4 Reboot the printer PB50 and PB51 Mobile Printer User s Guide Chapter 2 Configuring the Mobile Printer 5 Press the Esc key and in the communications program window type SYS USH and press Enter 6 Type su pass admin and press Enter 7 Type dlk z and press Enter The printer shows the Upgrading message 8 In the communications program window click Transfer gt Send File A dialog box will ap
44. he serial communication parameters control the communication between the printer and the PC connected on the serial port referred to as uart1 on the printer Make sure the serial port settings on the printer match the settings on the connected device The default serial communication settings on the printer are 115200 baud rate 8 data bits no parity 1 stop bit and no flow control The serial cable you need is not included in the shipping box with the printer To connect the printer to your PC using the serial port you need a serial cable P N 075497 To connect the printer to a PC through the serial port 1 Connect the serial cable to the connector on the back of the printer and connect the other end to your PC 2 On your PC start the communications program 3 If necessary configure the PC port settings so they match those of your printer Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control XON_XOFF PB50 and PB51 Mobile Printer User s Guide 27 Chapter 2 Configuring the Mobile Printer 4 Ifyou are using HyperTerminal a Click the Settings tab b Click ASCII Setup The ASCII Setup window appears c Check the following check boxes Sendline ends with line feed Echo typed characters locally Append line feeds to incoming line ends Click OK to save and close ASCII Setup 5 Test your connection by typing one of the following commands in your communications program window e For IP
45. inter is powered on and operating Blinking A blinking light can mean one of several conditions The printer is out of paper The media cover is open Thereisa printer error that requires you to perform an action For a list of possible problems see Troubleshooting the Mobile Printer on page 54 Understanding the Printer Language Your printer comes with Intermec Printer Language IPL Fingerprint or ESC P firmware The firmware you choose affects the functionality of the printer and how you use it This manual contains information for using each printer language The current printer language and firmware version appear on the screen when the printer is in Ready mode The Screen of a 50 and PB51 Running IPL Firmware 5 PB50 and PB51 Mobile Printer User s Guide Chapter 1 Using the Mobile Printer Understanding the Printer Sounds The printer plays sounds in response to several actions that you can take with it Use the following table to understand when the sounds occur and what they mean Understanding the Printer Sounds Sound Occurs When Power e You connect the AC power cable or insert a battery The printer starts charging the battery Hardware You open the media door close the media door or insert a cable Button You press any of the printer buttons Error The printer cannot feed paper or print a job because of a hardware issue such as the media door open a paper jam or there is no me
46. io button to accept the agreement and then click Next The Installation Directory screen appears The default installation directory is C Intermec InterDriver7 Click Next to use the default directory or specify a different location to install the files and then click Next The Installation Information screen appears Clear the Run Add Print Wizard after unpacking drivers check box and click Finish On the New Hardware Wizard screen select Install from a list or specific location and then click Next to continue Note For LPT connections you must restart your computer for Windows to detect the new hardware For USB connections the New Hardware Wizard starts automatically when the printer is connected and turned on PB50 and PB51 Mobile Printer User s Guide Chapter 2 Configuring the Mobile Printer 7 On the Search and Installation Options screen click Next 8 On the Hardware Installation warning screen click Continue Anyway 9 Click Finish to close the New Hardware Wizard InterDriver files are now installed on your computer 10 Connect the USB cable to the connector on the back of the printer and connect the other end to your PC Connecting the Printer Through the Serial Port You can use a serial connection to communicate with your PC and run PrintSet LabelShop or InterDriver You can also use the serial port to send commands directly to the printer through a serial communications program like HyperTerminal T
47. lace the battery d External power connected and there is no battery in the printer Managing Power on the Mobile Printer 10 Use the power options on the printer to manage and conserve battery power From the Power option in Setup mode you can set Low Battery Sleep Timer and Standby Timer Use the Low Battery option to set the battery voltage at which the low battery warning appears The values for Low Battery range from 12 1 V to 16 8 V in 0 1 V increments The default setting is 13 5 V Understanding the Sleep Timer Use the Sleep Timer option to set the amount of time it takes for the printer to go to sleep if it is not printing and you do not have any interaction with it When the printer goes to sleep it turns off the backlight and it dims the Ready to Work indicator By default the printer backlight turns off after 20 seconds of no user interaction You can set Sleep Timer to always off always on 5 seconds 10 seconds 20 seconds 30 seconds or 60 seconds The backlight turns on when the printer begins printing you press a button youconnect the printer to external power you are communicating with or sending data to the printer Note If you have Sleep Timer set to always on the Standby timer setting will have no effect PB50 and PB51 Mobile Printer User s Guide Chapter 1 Using the Mobile Printer Understanding the Standby Timer Use the Standby Timer option to turn off
48. leaning pen to clean the printhead Protective Case Use the protective case to transport and store your printer The protective case keeps the printer free of dust dirt and moisture and still provides easy access to the printer for printing Serial Cable The serial adapter is an 8 pin DIN to DB9 connector that connects from the printer to your desktop PC Shoulder Strap Use the shoulder strap in combination with the handstrap to easily carry the printer The wide padded strap makes it comfortable to wear the printer for long periods of time PB50 and PB51 Mobile Printer User s Guide 73 Appendix A Specifications 7A PB50 and PB51 Mobile Printer User s Guide IPL and Fingerprint Setup Menus Appendix IPL and Fingerprint Setup Menus IPL Setup Menu SETUP SER COM BAUDRATE DATA BITS PARITY STOPBITS PROTOCOL NETWORK IP SELECTION IP ADDRESS NETMASK OUR NAMESERVER MAC ADDRESS TEST SERVICE TESTPRINT DATA DUMP MEMORY RESET LSS TEST CONFIG TEST LABELS FORMAT PAGE UDC FONT MEDIA TESTFEED LBL LENGTH LBL WIDTH FORM ADJ DOTS FORM ADJ DOTS LBL REST POINT MEDIA TYPE MODE DOTS DOTS SENSITIVITY DARKNESS x Y CONFIGURATION PWRUP LTS EMULATION C
49. luetooth radio or no radio options Note Unless otherwise noted this manual uses the term printer to refer to both the 50 and PBS1 printers What s New This version of the printer manual contains these changes Addition of an index Updated black mark sensor information 2 PB50 and PB51 Mobile Printer User s Guide Chapter 1 Using the Mobile Printer Features of the Printer Use this section to understand how to use the printer This section contains information about the e parts of the printer Control Panel printer languages printer sounds Identifying the Parts of the Printer Use the illustration to familiarize yourself with some of the features of the printer Self strip door Media cover release button Control panel Ready to Work Communications port indicator PB50 and PB51 Mobile Printer This illustration shows the important features of the printer A weather resistant flap protects the communications port and the external power connector Note The 50 has a self strip door but the 51 does not PB50 and PB51 Mobile Printer User s Guide 3 Chapter 1 Using the Mobile Printer Understanding the Control Panel The printer control panel contains four buttons a liquid crystal display LCD and one LED indicator Use the four buttons to navigate the menu system and perform functions on the printer See the following tables to understand the buttons th
50. nd Print Speed Sensitivity Constant Factor North American Label Media 720 60 470 52 450 48 430 100 180 80 180 80 180 80 150 50 40 40 40 40 40 40 40 40 Description Duratherm Lightning Plus Duratherm Lightning Duratherm Lightning Duratherm Synthetic Duratherm II Label Duratherm III Label Duratherm Near IR Duratherm 5 mil Tag North American Label Media continued 103 110 45 North America Receipt Media 401 45 102 32 101 30 European Label Media 440 47 140 70 40 40 40 30 40 Direct Thermal Linerless Duratherm TC Duratherm NTC 2 Duratherm NTC Thermal Eco Thermal Top PB50 and PB51 Mobile Printer User s Guide Max Print Speed 41ps 41ps 2 ips 4 ips 4 ips 4 ips 4 ips 2 ips Dependent on format and environment 2 ips 2 ips 2 ips 2 ips 4 ips 69 Appendix A Specifications Interfaces This section describes the standard interfaces available on the PB50 and PB51 printers RS 232 Serial Interface 70 Use the following tables and graphics to understand the default settings of the serial port Default Settings of the Serial Port Parameter Default Setting Baud rate 115200 Character Length or Data Bits 8 Parity None Stop Bits 1 Handshaking none Fingerprint XON XOFF IPL The illustration below shows printer end of the serial cable Serial Cable Printer End Serial Cable Pins and Descriptions Printer End PIns Signal Description
51. ng Extended Test Mode Use Extended Test mode to run additional diagnostic tests or resolve more difficult problems including printing specific test labels starting Dump mode and resetting the printer to factory default settings Sample Extended Test Mode Screen To start Extended Test mode 1 Make sure that the printer is loaded with media 2 Press the media cover release button to open the media cover 3 Press the Standby button to turn the printer off 4 Press the Feed and Standby buttons at the same time until CLOSE PRINTER DOOR appears on the screen 5 Close the media cover You are now in Extended Test mode Press gt to select the next function or option e Press OK to start the current function Press fa to stop Extended Test mode PB50 and PB51 Mobile Printer User s Guide 21 Chapter 1 Using the Mobile Printer Options in Extended Test Mode Function Description Select Media This option is almost the same as the process in Dump mode except that the printer performs a slow testfeed in Extended Test mode The slow testfeed can help resolve gap or mark detection problems Test Labels This option allows you to print test labels one at a time Press OK to print the next label Dump Mode This option starts Dump mode For more information on Dump mode see Troubleshooting Communication Problems on page 58 Factory Default This option restores the factory default settings Pre
52. nning either the IPL Fingerprint or ESC P printer language Note Intermec recommends that you upgrade your printer firmware using PrintSet the home page of the printer To upgrade the printer firmware using a communications program and IPL 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 27 Or establish a connection between your printer and your network For help see Connecting the Printer to Your Network on page 28 2 Ifyou connected your printer to the network establish a connection between your PC and the network your printer is on 3 Download the firmware bin file you want to upgrade to a location on your PC a b c e f Go to www intermec com Click Support gt Downloads Use the Product Category Product Family and Product fields to select the printer model Click Submit The latest available software appears on the page Download the latest firmware zip file to your PC Extract the bin file to a folder on your PC 4 Open a communications program The communications program window appears 5 In the window type lt STX gt lt ESC gt y ush lt ETX gt and press Enter You will be prompted for more data 48 PB50 and PB51 Mobile Printer User s Guide Chapter 2 Configuring the Mobile Printer 6 Type su p pass admin and press Enter 7 Type dlk z and press Enter The printer
53. oducing the Mobile Printer eere oer ee eR ex PES nen 2 Whats News as stis noe teas E euer estt eeu Ehre fe ha tes t 2 Feat res or the Printers yx exc sends etr PR euet Road RU s ess 3 Identifying the Parts of the Printer sorres irer eee eee eee eee 3 Understanding the Control Panel 2 0 0 iaren tesi 4 Understanding the Printer Language 00 0 cece eee eee 6 Understanding the Printer Sounds dorer tiat 7 Usine the Batteries Leon tis dante ia AO Ae e i tied 7 Installing the a N ex ha eee 8 Charging the Batteries SG Loe eG bale hE deve em 9 Understanding the Battery Icons 9 Managing Power on the Mobile 58 10 Understanding the Sleep Timer 10 Understanding the Standby Timer 11 Extending Battery Lite ac PETENS 11 Loading yesss Ri ees aoe Ryne Day ee ge nese ean 12 Printing on Floodcoated Media PERTE e eens 16 Understanding the Printer Modes iisa ri 0 ccc ee 17 Understanding Ready Mode piora 8 eee ene ee 17 Understanding Information Mode sse 17 Understanding Pause Mode sri iA 0 cece nee eee 18 Understanding Setup
54. p see Loading Media on page 12 There is a printing error The screen shows an error message containing information on the error The printer is paused The printer is cancelling a print job Check media settings Make sure the label gap sensor is clean For help see Cleaning the Printer on page 60 Check for errors in the software application Make sure the label gap sensor and platen roller are clean Verify that the wireless settings are correct For help see Setting Up 802 11 Radio Communications on page 30 Make sure the printer has an IP address Make sure the printer is connected to the network Make sure the printer is in Ready mode PB50 and PB51 Mobile Printer User s Guide Chapter 3 Troubleshooting and Maintaining the Mobile Printer Printer Problems and Solutions continued Problem The printer is not printing with a Bluetooth connection When printing the printer is skipping labels Printout is faded or weak The battery charge is not lasting as long as it should The test pages do not print PB50 and PB51 Mobile Printer User s Guide Possible Solution Re establish a Bluetooth connection with the mobile computer or scanner For help see your mobile computer user s manual or Setting Up Bluetooth Communications on page 29 Make sure the mobile computer can print to a known good printer Print a Bluetooth testprint page to make sure that the mobile printer
55. pear 9 In the protocol drop down box choose Zmodem 10 Browse to the firmware bin file you want to upgrade to and select it 11 Browse to the firmware bin file you want to upgrade to and select it Wait approximately five minutes for the firmware upgrade to complete When the upgrade is complete the communications program shows the Kernel flashing OK message The printer automatically restarts Downloading Fonts and Graphics The easiest way to download fonts and graphics is to use the free Intermec printer application called PrintSet You can download PrintSet from the downloads page for the your printer on the Intermec web site at www intermec com Follow the procedures in the PrintSet online help to download fonts and graphics PB50 and PB51 Mobile Printer User s Guide 51 Chapter 2 Configuring the Mobile Printer 52 You can also use Fingerprint IPL or ESC P commands to send fonts and graphics to the printer For help with commands and information see either the Fingerprint Command Reference Manual the IPL Command Reference Manual or the ESC P Programmer s Reference Manual You can download these documents from the Intermec web site at www intermec com PB50 and PB51 Mobile Printer User s Guide 3 Troubleshooting and Maintaining the Mobile Printer Use this chapter to solve problems you may encounter while using the printer You will also find information on booting the printer and routine mainten
56. pecifications Core inside diameter standard Core inside diameter with adapter Maximum roll outside diameter Media width label with liner receipt Media length label Media length receipt Media caliber label with liner receipt Media caliber tag maximum Gap length centered on perforation Notch length centered on perforation Notch width centered on perforation Black mark length centered on perforation Black mark width centered on media width Appendix A Specifications Direct thermal 108 mm 4 25 in 19 mm 0 75in 10 2 mm 0 4 in 67 3 mm 2 65 in 49mm 1 9 in to 111 5 mm 4 4 in 25 4 mm 1 0 in to 609 6 mm 24 in Continuous 0 05 mm 0 002 in to 0 165 mm 0 0065 in 0 15 mm 0 006 in 3 17 mm 0 125 in to 12 7 mm 0 50 in 6 35 mm 0 25 in 12 7 mm 0 50 in 3 17 mm 0 125 in to 12 7 mm 0 50 in Full width of media Receipt roll stock media is supplied as a continuous roll Label tag and fanfold media use repeat indicators for non continuous media Gap notch and black marks are used as repeat indicators Gap Label and fanfold media Notch Tag media e Black mark Label tag and fanfold media PB50 and PB51 Mobile Printer User s Guide 67 Appendix A Specifications Here are a few things to keep in mind when ordering media for the printer e The PBS1 printer can detect black marks on only the front side of the media
57. power to the radio the display and the backlight The Standby Timer option has the same effect on the printer as pressing the Standby button When the printer is in Standby mode both the LCD and the Ready to Work indicator are turned off You can set Standby Timer to 5 mins 10 mins 20 mins 30 mins 60 mins or disabled Press the Standby button to turn the printer back on Extending Battery Life Here are some tips for extending the overall life of your battery e Never expose the battery to direct sunlight or temperatures over 50 C 122 F Only charge the battery inside the printer using a power supply or in the 4 bay battery charger Model AC18 Do not set the backlight to always on The always on setting disables the automatic power saving modes Here are some tips for extending the life of your battery between charges When you are not using the printer press the Standby button to start Standby mode Press and hold the Standby button for about one second to stop Standby mode and start Ready mode Remove the battery from the printer if you will not be using it for three days or more Do not operate the printer in extremely cold temperatures Using the printer in temperatures below 0 C 32 F reduces the overall battery life Remember that any rechargeable battery loses its ability to maintain a charge over time You can only recharge the battery a finite number of times before you must replace it PB5
58. print job with ESC P e Press and hold the Setup button PB50 and PB51 Mobile Printer User s Guide Chapter 1 Using the Mobile Printer Understanding Setup Mode Use Setup mode to change settings on the printer Note You must use IPL or Fingerprint to start Setup mode For more information on how to change printer settings see Configuring the Printer Settings on page 38 Sample Setup Mode Screen To start or stop Setup mode Press the Setup button Some settings use normal editing mode and other settings use enhanced editing mode You must press the soft key to confirm your changes before the setting is saved Editing Settings in Setup Mode Editing Mode To Navigate To Confirm Normal Press 9 to move to the next choice Press OK Press A to select the previous menu Enhanced Press to move the cursor When the Press OK cursor blinks you can change the setting e Press 4 to increase the value of the currently selected setting Normal Editing Mode In normal editing mode you see an up arrow and a right arrow for making selections PB50 and PB51 Mobile Printer User s Guide 19 Chapter 1 Using the Mobile Printer Enhanced Editing Mode In enhanced editing mode you see a plus sign and a right arrow to change the value of numeric settings Understanding Error Mode The printer starts Error mode when it detects an error condition such as
59. printer feeds out several labels or inches of media prints the test labels and then starts Dump mode To stop Dump mode e Press the Feed button PB50 and PB51 Mobile Printer User s Guide 59 Chapter 3 Troubleshooting and Maintaining the Mobile Printer Restarting the Mobile Printer You rarely need to cold boot the printer unless you are upgrading the firmware If your printer occasionally locks up you will want to cold boot it A cold boot restarts the 802 11 wireless radio and clears the working memory Note The Setup menu is not affected by a cold boot Your printer retains all of your configuration settings after the printer powers back up To restart the printer 1 Disconnect the printer from power if externally powered 2 Remove the battery from the printer for at least one second 3 Insert the battery back into the printer 4 Reconnect external power if your printer is externally powered Cleaning the Printer 60 Warning To properly maintain your printer you must clean it at the recommended interval Use the following illustration to locate the parts of your printer to clean Make sure to clean all of the following parts Printhead Platen roller Paper sensors Tear bar Printer exterior Media compartment To avoid possible personal injury or damage to the printer never insert any pointed or sharp objects into the printer PB50 and PB51 Mobile Printer User s Guide Chapter 3 Trou
60. reach Media Press to select the Media menu Press 9 until you reach Advanced Press to select the Advanced menu Press gt until you reach Thermal Management Press to select the Thermal Management menu Press gt until you reach Custom TM Press ok to select Custom TM To adjust the print speed for floodcoated media fu WN a Press the Setup button Press gt until you reach Media Press ok to select the Media menu Press gt until you reach Advanced Press to select the Advanced menu Press gt until you reach Min Speed Press the Feed button to scroll through a list of numbers Choose a number that is appropriate for the floodcoated media To see a sensitivity settings for each media type go to Recommended Media Sensitivity Constant Factor and Print Speed on page 69 Press ok to select a number Restart the printer PB50 and PB51 Mobile Printer User s Guide Chapter 1 Using the Mobile Printer Understanding the Printer Modes The printer has seven modes Ready Information Pause Setup Error Dump and Extended Test The following sections explain each mode Understanding Ready Mode The printer is in Ready mode when the printer is on and ready to print The main screen shows the power status the radio status printer language and firmware version number To start Ready mode Ifthe printer is off or in Standby mode press the Standby button Ifthe printer i
61. records changes to this document The document was originally released as Revision 001 Version Number Date 005 4 2011 004 1 2010 003 5 2009 002 11 2008 PB50 and PB51 Mobile Printer User s Guide Description of Change Addition of index Updated black mark sensor information Updated procedures for upgrading printer firmware and cleaning the printer e Addition of information describing the PB51 printer Addition of changes to che media adjust in the PB50 printer These changes were made for the current release Support for the ESC P programming language e Addition of a radioless PBSO printer Change to the Ready to Work indicator behavior Addition of linerless media support New icons for Bluetooth radio and addition of printhead lifted error message Addition of power management options Sleep Timer and Standby Timer iii PB50 and PB51 Mobile Printer User s Guide Contents Contents Before Vou Begin a toy cantata wh Sati ERR er ix Safety Informations sch igs oe ea Tae Soha Reds day lav enu ix Global Services and Supports sieeve ye eee eb E bee vet ix Warranty Information liess men ix Web Suppoft e cete ON WE Ue Pep PY Ep ix Telephone S ppoft c hci crest ae ret eet Mla he Uae ST pde x Service Location SUPPOrt 6 cee nen x Who Should Read This Manual sese x Related Doc ments 2e oe eh ee ee Aw nbd ee oh eas xi Intr
62. s already on press the fit soft key The Printer in Ready Mode Understanding Information Mode When the printer is in Information mode it shows a subset of network information about the printer If there is an error the error message is shown first followed by the printer information Each message appears for five seconds Note You must use IPL or Fingerprint to start Information mode The printer stops Information mode and returns to Ready mode automatically You can also press the Information button again or the soft key to stop Information mode manually PB50 and PB51 Mobile Printer User s Guide 17 Chapter 1 Using the Mobile Printer The Printer in Information Mode To start or stop Information mode Press the Information button on the control panel Understanding Pause Mode 18 Use Pause mode to temporarily suspend printing or to cancel the current print job Once you pause the printer the Pause mode screen appears Press the Feed button to pause or resume printing The Printer in Pause Mode To start Pause mode Press the Feed button while the printer is printing To stop Pause mode and resume printing Press the Feed button or soft key To cancel the current print job with Fingerprint or IPL 1 Press the Feed button to pause printing 2 Press the Information button or soft key to cancel the current print job To cancel the current
63. s not contain a value lt STX gt lt SI gt ws WPA ON lt ETX gt lt STX gt lt SI gt ws WPA2 ON lt ETX gt lt STX gt lt SI gt ws WPA PSK lt ETX gt Send these commands to configure the EAP_TYPE lt STX gt lt SI gt ws TYPE XXXX ETX where xxxx can be OFF LEAP PEAP or TTLS lt STX gt lt SI gt ws EAP USER Xxxx lt ETX gt lt STX gt lt SI gt ws EAP PASS XXXX ETX where xxxx is the unique username and the unique password for this protocol If you are using TTLS you may need to send this command to set the TTLS outer name lt STX gt lt SI gt ws TTLS USER Xxxx lt ETX gt where xxxx is the outer name PB50 and PB51 Mobile Printer User s Guide Chapter 2 Configuring the Mobile Printer 5 Ifyou are using certificates for authentication here are some commands you may need to use Send the following commands to set a certificate and enable validation lt STX gt lt SI gt ws CA_CERT c testCA pfx export lt ETX gt lt STX gt lt SI gt ws VALIDATE ON lt ETX gt where c testCA pfxis the location and name of the certificate and export is the passphrase Send the following commands to set a common name for server 1 and server 2 STX SI ws SERVER CN1 XXXXXXXXXx lt ETX gt STX 2 SI ws SERVER CN2 XXXXXXXXXx lt ETX gt where xxxxxxxxxx can be a value from 0 to 64 characters e Send the following command to make sure your values match those used by the access poin
64. shows the Upgrading message 8 In the communications program window click Transfer gt Send File A dialog box will appear 9 From the protocol drop down list select Zmodem 10 Browse to the firmware bin file you want to upgrade to and select it Wait approximately five minutes for the firmware upgrade to complete When the upgrade is complete the communications program shows the Kernel flashing OK message The printer automatically restarts To upgrade the printer firmware using a communications program and Fingerprint 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 27 2 Download the firmware bin file you want to upgrade to a location on your PC a Goto www intermec com b Click Support gt Downloads c Use the Product Category Product Family and Product fields to select the printer model d Click Submit The latest available software appears on the page e Download the latest firmware version to your PC f Extract the zip file to a folder on your PC 3 Open a communications program like HyperTerminal PB50 and PB51 Mobile Printer User s Guide 49 Chapter 2 Configuring the Mobile Printer 50 4 1 3 Type run su p pass admin and press Enter Type run dlk z and press Enter The printer screen shows the Upgrading message In the communications program click Transfer
65. ss OK to select this option then follow the instructions on the screen Setup and Exit This option stops Extended Test mode and puts the printer in Setup mode Exit This option stops Extended Test mode Printing a Test Page 22 After you have loaded media in the printer you are ready to print a test page or testprint Each printer language has several different testprint options If you cannot get the information to print see Troubleshooting the Mobile Printer on page 54 To print a test page with a printer loaded with IPL 1 Press the Setup button 2 Press 9 until Test Service appears on the screen 3 Press OK to select the Test Service menu 4 Press OK to select the Testprint Config menu 5 Press OK to select the Config menu 6 Press 9 to choose a test page PB50 and PB51 Mobile Printer User s Guide Chapter 1 Using the Mobile Printer 7 Press OK to print the selected test page To print a test page with a printer loaded with Fingerprint 1 Press the Setup button 2 Press gt until Print Defs appears on the screen 3 Press to select the Print Defs menu 4 Press gt until you reach Testprint 5 Press to select the Testprint menu 6 Press gt to choose a test page 7 Press OK to print the selected test page To print a test page with a printer loaded with ESC P 1 Press and hold the Feed and Power buttons simultaneously for approximately five seconds 2 Release the Feed and Power buttons when the print
66. standing Error Messages Use the following tables to troubleshoot some common error messages Some error messages appear only when you use a specified printer language 54 PB50 and PB51 Mobile Printer User s Guide Chapter 3 Troubleshooting and Maintaining the Mobile Printer Possible Printer Error Icons and Messages Errorlcon Error Message V A b Pause Paper out IPL Out of Paper Fingerprint Testfeed not done Printhead hot Upgrading LSS too high LSS too low IP configuration error IP link error Field out of label PB50 and PB51 Mobile Printer User s Guide Description The print job is paused The printer is out of paper Load a new roll of media For help see Loading Media on page 12 The printer did not perform a testfeed before it printed out test labels It is important to perform a testfeed because it calibrates the printer sensors To perform a testfeed Press the Feed button for more than 2 seconds Fingerprint or ESC P Open and close the media door then press the Feed button IPL The printhead is overheated and needs to cool down In IPL wait for printing to resume automatically In Fingerprint and ESC P your print job is lost The printer is loading new firmware These errors can occur when you run a test feed without any media installed or if you have incorrect media settings Load the printer with media see Loading Media on page 12 run
67. standing the 802 11 Radio Icons Icon all ili RT ull 21000 Description Excellent signal Strong signal Good signal Weak signal Poor signal No signal Use the following sections to set most of your wireless communication settings For help with additional commands and information see either the Fingerprint Command Reference Manual or the IPL Command Reference Manual You can download both documents from the Intermec web site at www intermec com 32 PB50 and PB51 Mobile Printer User s Guide Chapter 2 Configuring the Mobile Printer Configuring Wireless Printing Using IPL Use the following procedures to configure your printer with IPL for wireless printing To configure the printer to use WEP authentication 1 Send the following commands to login as an admin and set the SSID lt STX gt lt ESC gt x su p pass admin lt ETX gt STX 2 SI wSs SSID XXXXX ETX where xxxxx can be from 0 to 32 ASCII characters not including the double quote Note The default password for logging in as an admin is pass If you have changed the password you will need to use your password instead of pass N Send the following commands to configure the WEP keys The following example sets WEP key 1 to 1234 and enables WEP key 1 lt STX gt lt SI gt ws WEP1 0x0001020304 lt ETX gt lt STX gt lt SI gt ws WEP KEY 1 lt ETX gt 3 Send the following command to activate the settings lt ST
68. t lt STX gt lt SI gt wt variable name lt ETX gt All variables are returned with the exception of EAP_PASS which always returns if configured and CA_CERT which transmits the name of the last certificate authority successfully installed An additional read only variable for the supplicant state called STATE is also returned You may need to send the following command several times for the wireless station to connect STX 2 SI ws ACTIVE l1 ETX PB50 and PB51 Mobile Printer User s Guide 35 Chapter 2 Configuring the Mobile Printer Configuring Wireless Printing Using Fingerprint Use the following procedures to configure your printer with 36 Fingerprint for wireless printing To configure the printer to use WEP authentication 1 Send the following commands to login as an administrator and set the SSID run su p pass admin setup write wlan uart1 setup wlan SSID xxxxx where xxxxx can be from 0 to 32 ASCII characters not including the double quote Note The default password for logging in as an admin is pass If you have changed the password you will need to use your password instead of pass 2 Send the following commands to configure the WEP keys The following example sets WEP key 1 to 1234 and enables WEP key 1 setup wlan WEP1 0x0001020304 setup wlan WEP KEY 1 setup wlan ACTIVE 1 setup write wlan uart1 To configure the printer
69. t current listing of service locations go to www intermec com and click Support gt Returns and Repairs gt Repair Locations For technical support in South Korea use the after service locations listed below AWOO Systems 102 1304 SK Ventum 522 Dangjung dong Gunpo si Gyeonggi do Korea South 435 776 Contact Mr Sinbum Kang Telephone 82 31 436 1191 E mail mjyun awoo co kr IN Information System PTD LTD 6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu Daegu City Korea E mail jmyou idif co kr or korlim gw idif co kr Who Should Read This Manual This document is for the person who is responsible for installing configuring and maintaining the PB50 or PB51 mobile printer This document provides you with information about the features of the mobile printer and how to install configure operate maintain and troubleshoot it x PB50 and PB51 Mobile Printer User s Guide Before You Begin Before you work with the mobile printer you should be familiar with your network and general networking terms such as IP address Related Documents This table contains a list of related Intermec documents and their part numbers Document Title Intermec Fingerprint Command Reference Manual Intermec Fingerprint Developer s Guide Intermec Printer Language IPL Developer s Guide Intermec Printer Language IPL Command Reference Manual ESC P Programmer s Reference Manual The Intermec web site at
70. t that must be strictly observed to avoid death or serious injury to the persons working on the equipment Warning A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to prevent equipment damage or destruction or corruption or loss of data aution Note Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances Global Services and Support Warranty Information To understand the warranty for your Intermec product visit the Intermec web site at www intermec com and click Support gt Returns and Repairs gt Warranty Web Support Visit the Intermec web site at www intermec com to download our current manuals in PDF To order printed versions of the Intermec manuals contact your local Intermec representative or distributor PB50 and PB51 Mobile Printer User s Guide ix Before You Begin Visit the Intermec technical knowledge base Knowledge Central at www intermec com and click Support gt Knowledge Central to review technical information or to request technical support for your Intermec product Telephone Support In the U S A and Canada call 1 800 755 5505 Outside the U S A and Canada contact your local Intermec representative To search for your local representative from the Intermec web site click About Us gt Contact Us Service Location Support For the mos
71. to easily change all of the setup parameters It also includes setup wizards to guide you through some common configuration tasks For more help using PrintSet see the online help Changing Configuration Settings Using the Command Line 40 You can change configuration parameters by sending commands directly to the printer using a communications program like HyperTerminal and a serial or network connection If your printer uses the Fingerprint language you use the SETUP command followed by the node subnode and parameters setting Here is a Fingerprint example that sets your media setting to labels with gaps SETUP MEDIA MEDIA TYPE LABEL w GAPS If your printer uses the IPL language you would send this command lt STX gt lt SI gt T1 lt ETX gt Fingerprint automatically sends feedback to the communications program as you type If you want to see what you are typing with IPL you need to complete the following procedure To see IPL commands as you type 1 From the HyperTerminal menu select File gt Properties gt the Settings tab 2 Click the ASCII Setup button 3 Select Echo typed characters locally 4 Click OK twice For more information on how to change configuration settings see either the Fingerprint Command Reference Manual or the IPL Command Reference Manual You can download both documents from the Intermec web site at www intermec com PB50 and PB51 Mobile Printer User s Guide Chapter 2 Configuring the
72. ton 3 21 menu menu system See Control Panel network configuration error 55 network connection error 55 0 out of paper error 55 Paper jam 7 paper out error 55 password 33 34 36 Pause mode about 18 starting 4 18 stopping 4 18 platen roller cleaning information 62 63 location 61 Power button See Standby button power See battery printer calibrating the sensors 55 current language 6 differences between PB50 and PBS1 3 68 find IP address 41 45 intended uses 2 memory 66 operating temperatures 11 66 password 33 34 36 platen roller 61 power specifications 66 print resolution 2 66 printhead 61 printing speed 2 66 quality 58 68 sensor locations 61 serial number 54 size and weight 66 sounds 7 specifications 66 67 tear bar 61 printhead cleaning information 62 location 61 printhead hot error 55 printhead lifted error 56 PrintSet 40 43 44 51 58 product support See support R Ready mode 6 17 Ready to Work indicator about 6 blinking 6 56 57 light off 6 light on 6 location 3 4 reference documents ESC P Programmer s Reference xi Fingerprint Command Reference xi Fingerprint Developer s Guide xi IPL Command Reference xi IPL Developer s Guide xi resetting the printer See factory default settings restarting the printer 60 resume printing 18 S safety information ix Select Media function 22 self strip See media self strip serial connection cable part number 27 30 43
73. ttery while it is in the printer Charge the battery in the AC18 4 bay battery charger For information on charging your battery in the 4 bay battery charger see the AC18 4 Bay Battery Charger Instructions It takes approximately six hours to charge the battery while it is installed in the printer To charge the battery inside the printer you need e an Intermec 12 VDC power supply Model AE19 e an AC power cord To charge the battery inside the printer 1 Install the battery in the printer For help see the previous section Installing the Battery on page 8 2 Connect the power supply to the DC power connector on the printer by the serial and USB communication ports 3 Connect one end of the power cord to the power supply and then plug the other end into an AC outlet Understanding the Battery Icons The easiest way to tell the status of your battery is to look at the battery icons on the control panel of the printer Battery Icon Status Icon Status Battery is fully charged several more hours before charging or replacing the battery Battery is low You need to replace the battery soon aun E Battery has a medium charge You should be able to work for 1 co Battery is critically low You need to replace the battery now PB50 and PB51 Mobile Printer User s Guide g Chapter 1 Using the Mobile Printer Battery Icon Status continued Icon Status Battery charging error You may need to rep
74. www intermec com contains our documents as PDF files that you can download for free To download documents 1 Visit the Intermec web site at www intermec com 2 Click the Products tab 3 Use the Products menu navigate to your product page For example to find the PB50 mobile printer page click Printers and Media gt Mobile Printers gt 50 4 Click the Manuals tab PB50 and PB51 Mobile Printer User s Guide xi Before You Begin xii PB50 and PB51 Mobile Printer User s Guide 1 Using the Mobile Printer Use this chapter to familiarize yourself with your mobile printer In this chapter you will find these sections Introducing the Mobile Printer Features of the Printer Using the Batteries Loading Media Printing on Floodcoated Media Understanding the Printer Modes Printing a Test Page Chapter 1 Using the Mobile Printer Introducing the Mobile Printer The PBSO 50 and 51 are rugged direct thermal label and receipt printers designed for use with Intermec mobile computers as well as the SF51 and SR61 scanners The 50 is intended to be used primarily for label printing and the 51 is intended to be used primarily for receipt printing Throughout this manual all models of the printer are referred to as printer unless the information is specific to one model The printer provides print resolution of 203 dpi e print speeds of up to 100 mm per second 4 ips 802 11 radio B

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