Zarucni lis_outlet_110x472.indd - T
Contents
1. Defective batteries Storage outside the following temperature ranges handset 25 C to 55 C battery 0 C to 49 C Use in humid dusty or chemically aggressive environments V Other terms and conditions governing claims The fact that the product claimed defective does not correspond to the parameters defined in respect of other similar types of products may not be considered a defect Only the parameters specified in the technical documentation for the product are relevant for the assessment of defects The warranty shall terminate if the product has been modified in any manner or if the serial number IMEI of the handset or another product claimed defective has been damaged or made illegible or if the warranty seal if installed has been removed or damaged VI Special terms and conditions governing claims for defects in Twist set products By purchasing a Twist set the customer a purchases a used product i e a handset or another device including accessories consisting of chargers batteries etc b pays for the provision of a SIM card i e an electronic communications service carrier c and if applicable purchases prepaid credit for the use of electronic communications services The total price of a Twist set therefore consists separately of the price of the product price for the provision of the SIM card and if applicable price of the prepaid credit for electronic communications services Each of2. dy odd len jako zvl tn p edm ty reklamace N roky vypl vaj c z odpov dnosti prodejce za vady v robk kter jsou v cmi pou it mi budou proto e eny ve smyslu t chto z ru n ch podm nek a p slu n ch ustanoven ob ansk ho z kon ku a z kona o ochran spot ebitele zat mco p padn vady slu eb ektronick ch komunikac budou uplat ov ny dle p slu n ch ustanoven V eobecn ch podm nek poskytovatele t chto u eb a dle z kona o elektronick ch komunikac ch p padn dal ch obecn z vazn ch pr vn ch p edpis ao Claims Policy Terms and conditions for lodging claims is Claims Policy shall apply to purchased products This Claims Policy shall not apply to the services provided articularly electronic communications services Warranty periods for products e purchased handset battery charger and accessories if any shall be warranted in accordance with the provisions Section 626 3 of the Civil Code for a period of twelve 12 months from the date of sale The date of sale shall mean e date of collection of the handset by the customer o Lodging claims aims can be lodged at any T Mobile shop o expedite the handling of the claim the customer shall submit the properly completed Warranty Certificate and the complete product claimed defective The condition of the product claimed defective should be appropriate to the condition as it was sold Any defective accessories an
3. to skute nosti z kazn ka a z kazn k prodejci ozn m zda si p eje odstran n t to vady za cenu kterou mu prodejce sd l O p esn ch podm nk ch mimoz ru n opravy bude seps n z pis kter z kazn k i prodejce sv mi podpisy stvrd IV Z ruka se nevztahuje na vady vznikl mechanick m po kozen m nap p dem nadm rn m tlakem apod pou it m nevhodn ch pop pro dan typ v robku nedoporu ovan ch bateri a zdroj i nevhodn ch obal pouzder nebo jin ho p slu enstv ve spojen v robku s nestandardn m p slu enstv m instalac nebo pou v n m v robku v rozporu s n vodem k obsluze i jeho pou it m pro jin ely ne je pro tento typ obvykl neodbornou manipulac pop z sahem do v robku nepovolanou osobou v etn z sahu do softwaru po kozen m stykem s p rodn mi ivly nap stykem s vodou ohn m rem apod oxidac zne i t n m a po kozen m v d sledku iveln ch i jin ch lok ln ch jev nap bou ky p ep t v s ti apod b n m opot eben m u bateri mobiln ch telefon zejm na ztr ta kapacity b n m opot eben m i opot eben krytu nebo kl vesnice telefonu b n m pou v n m vadn mi bateriemi skladov n m mimo rozsah teplot p stroj 25 C a 55 C baterie 0 C a 49 C provozov n m ve vlhk m pra n m nebo chemicky agresivn m prost ed V Ostatn p
4. nastaven p slu n ho softwaru dat i daj ulo en ch v p edm tu reklamace a proto doporu uje z kazn kovi individu ln z lohu t chto dat Prodejce si vyhrazuje pr vo vr tit p edm t reklamace ve stavu odpov daj c m stavu p i prodeji tj bez jak chkoliv dat a s tov rn m nastaven m Z kazn k je p i uplatn n reklamace povinen uv st o jakou vadu p edm tu reklamace se jedn pop pad jak se projevuje Ill Vy zen reklamace Prodejce v z vislosti na okolnostech zajist bezplatn odstran n vady nebo reklamaci vy d jin m zp sobem v souladu s ob ansk m z kon kem a z konem o ochran spot ebitele Okam ikem uplatn n reklamace z kazn kem a p evzet m p edm tu reklamace prodejcem se b h z ru n doby p eru uje B h z ru n doby pokra uje ode dne p evzet opraven ho p edm tu reklamace z kazn kem nebo nep evezme li jej dnem kdy byl z kazn k povinen opraven p edm t reklamace p evz t O neopr vn nou reklamaci se jedn pokud reklamovan vada je vadou pro kterou byl v robek prod n za sn enou cenu pokud reklamovan vada v robku nen prodejcem v r mci vy izov n reklamace zji t na nebo jde o vadu v robku na ni se nevztahuje z ruka dle l IV tohoto Reklama n ho du Pokud je p i posouzen opr vn nosti reklamace zji t na vada v robku na kterou se nevztahuje z ruka mimoz ru n oprava uv dom prodejce o t
5. Ly 1 V en z kazn ku upozor ujeme V s e v robek kter jste si zakoupil je v c pou itou a m e tedy n st zn mky u v n kter mi mohou b t zejm na po kozen obaly chyb j c s ky i p elepky a drobn po kr b n i jin kosmetick vady kter v ak neomezuj funk nost v robku V robek je z t chto d vod prod v n za sn enou cenu V robek pro el n ro n mi testy v robce a p ed prodejem byly jeho funkce znovu prov eny technikem na spole nosti Kdyby se v ak i p es v e uveden opat en vyskytla u tohoto v robku b hem z ru n doby kter v tomto p pad in v souladu s platn mi pr vn mi p edpisy 12 m s c vada kter nen vadou pro kterou byl prod n za sn enou cenu m ete v robek reklamovat dle doporu en uveden ch n e v Reklama n m du Pro usnadn n p padn ho reklama n ho zen se pros m p i p eb r n v robku ujist te e prodejce u kter ho v robek kupujete dn vyplnil p slu n sti z ru n ho listu ozna en v etn data prodeje raz tka a podpisu prodejce Pr va a povinnosti vypl vaj c ze z ruky poskytovan na v robky se d zejm na ustanoven mi 616 a n sl Ob ansk ho z kon ku pr va a povinnosti t kaj c se n rok a d lky z ru n doby u v c pou it ch se d zvl tn mi ustanoven mi 624 a 626 ods 3 Ob ansk ho z kon ku a ustan
6. d covers purchased individually must be claimed separately Notice e vendor does not guarantee the preservation of personalised settings respective software data or information saved in the product claimed defective The vendor therefore recommends to the customer to back up such data separately The vendor reserves the right to return the product claimed defective in the condition as it was sold i e without any data and with factory settings When lodging a claim the customer shall describe the defect claimed or if applicable how the defect manifests itself Q III Settling claims Depending on the circumstances the vendor shall arrange for the removal of the defect free of charge or as the case may be shall settle the claim in another manner complying with the Civil Code and Consumer Protection Act At the moment a claim is lodged by the customer and the product claimed defective is returned to the vendor the warranty period shall be interrupted The warranty period shall continue from the date on which the repaired product claimed defective is collected by the customer or should it not be collected from the date on which the customer was obliged to do so A claim shall be considered not justified If the defect claimed is the defect for which the product was sold at a reduced price If the defect claimed is not discovered by the vendor within the claim settlement procedure or the defect is not covered by warranty und
7. er Article IV hereof If during the assessment as to whether or not the claim is justified a defect in the product is discovered that is not covered by the warranty non warranty repair the vendor shall notify the customer thereof and the customer shall inform the vendor whether he she wishes the defect to be removed for the price stated by the vendor A report shall be drawn up on the exact terms and conditions of the non warranty repair which shall be confirmed by both the customer and the vendor by attaching their signatures IV The warranty does not cover defects caused by Mechanical damage e g by fall excessive pressure etc Use of improper or not recommended batteries power sources improper covers cases and other accessories Connection of the product with non standard accessories Installation or use of the product which is at variance with the user manual or the use of the product for purposes other than usual for the given type Unqualified handling or adjustment of the product by an unauthorised person including a software adjustment Damage resulting from contact with natural elements e g contact with water fire heat etc from oxidation contamination or damage as a result of natural disasters or other local events e g storms overvoltage etc Ordinary wear and tear in the case of mobile phone batteries mainly the capacity loss caused by ordinary wear and tear or cover of keypad wear and tear
8. obligations relating to claims and the length of the warranty period applicable to used products are governed by the special provisions of Sections 624 and 626 3 of the Civil Code and the provisions of Sections 15 to 19 of Act No 634 1992 Coll on Consumer Protection The rights of the buyer which are connected with the purchased product according to the special laws and regulations are not affected by the granting of warranty Reklama n d podm nky uplatn n reklamace Tento reklama n d se vztahuje na zakoupen v robky Tento reklama n d se nevztahuje na poskytnut slu by zejm na tedy slu by elektronick ch komunikac l Z ru n doby v robk Na zakoupen p stroj baterii a nap je a p padn dal p slu enstv je poskytov na v souladu s ustanoven m 626 odst 3 Ob ansk ho z kon ku z ruka 12 m s c od data prodeje p i em dnem prodeje je den p evzet v robku z kazn kem ll Uplatn n reklamace Reklamaci je mo n uplatnit v kter koli zna kov prodejn T Mobile V z jmu co nejrychlej ho vy e en reklamace p edlo te dn vypln n Z ru n list a kompletn p edm t reklamace P edm t reklamace by m l b t p edlo en ve stavu odpov daj c m stavu p i prodeji samostatn zakoupen p slu enstv i kryty mus b t reklamov ny samostatn pokud v nich do lo k poru e Upozorn n Prodejce neru za zachov n individu ln ch
9. odm nky reklamace Za vadu nelze pova ovat skute nost e p edm t reklamace neodpov d parametr m kter jsou stanoveny pro jin obdobn typy v robk Pro posouzen zda se jedn o vadu jsou rozhoduj c parametry v robku uveden v technick dokumentaci v robku Z ruka zanik v p pad jak hokoli pozm ov n p edm tu reklamace nebo je li po kozeno nebo jinak u in no ne iteln m v robn slo IMEI p stroje i jin ho p edm tu reklamace p padn je li odstran na i po kozena z ru n plomba je li na p edm tu reklamace instalov na VI Zvl tn podm nky pro uplatn n reklamace v p pad koup pou it ch v robk v r mci Twist sady Koup Twist sady doch z a ke koupi pou it ho v robku tedy telefonn ho i jin ho p stroje s p slu enstv m kter m jsou nap je e baterie aj b k hrad za poskytnut SIM karty tj nosi e slu by elektronick ch komunikac c a d le p padn ke koupi p edplacen kreditu na u v n slu eb elektronick ch komunikac Celkov cena Twist sady sest v tedy zvl z ceny za v robek z ceny za poskytnut SIM karty a p padn i z ceny p edplacen ho kreditu slu by elektronick ch komunikac Ka d z t chto produkt v Twist sad tedy v robek SIM karta i p padn p edplacen kreditu jsou ka d p edm tem zvl tn smlouvy a vd sledku toho budou jejich p padn reklamace posuzov ny v
10. oven mi 15 a 19 z kona 634 1992 Sb o ochran spot ebitele Poskytnut m z ruky nejsou dot ena pr va kupuj c ho kter se ke koupi v ci v ou podle zvl tn ch pr vn ch p edpis Dear Customer please note that the product you have purchased is a used product and may therefore show signs of use such as in particular damaged packaging missing bags or labels minor scratches and other cosmetic faults which however do not limit the functioning of the product For these reasons the product is sold at a reduced price The product was subject to extensive testing by the manufacturer and its functioning was additionally tested by our technician before sale If in spite of the aforementioned measures a fault other than that for which the product was sold at a reduced price occurs during the warranty period which in this case is 12 months in accordance with the legislation in force you can lodge a claim with respect to the product according to the recommendations stated in the Claims Policy below To facilitate a potential claim settlement procedure please make sure when purchasing the product that the vendor has properly completed all parts of the Warranty Certificate marked with including the date of sale vendor s stamp and signature The rights and obligations arising from the warranty applying to products are governed particularly by the provisions of Section 616 et seq of the Civil Code the rights and
11. the products in a Twist set i e the product SIM card and if applicable prepaid credit shall be subject to a separate agreement as a result of which any claims lodged for such items shall be considered separately as special products claimed defective Claims resulting from the vendors liability for defects in used products shall be handled pursuant to these warranty terms and conditions and the applicable provisions of the Civil Code and the Consumer Protection Act while any claims with respect to defective electronic communications services shall be lodged in accordance with the applicable provisions of the General Terms and Conditions ofthe provider of such services and the Electronic Communications Act and where applicable other generally binding laws and regulations
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