MEDIAZONE PRO PLAYER INSTALLATION GUIDE
Contents
1. 14583 West Sath Terrace Lene Marea 5 s amp un 531 2010 Opt 2 19 Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA e Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE ADDITIONAL INSTALLATION SETUP Audio Configurations Your MediaZone Pro Player will be configured to use the connected display monitor s audio output by default If the monitor does not have audio output speakers can be connected to the MediaZone Pro Player The audio output type and volume level are adjusted in the Sound tool Open the Sound tool 1 Double click on the Control Panel icon on the desktop 2 Click on Sound in the Control Panel window EF All Control Panel Items Bi x p J amp J Control Panel All Control Panel Items v Search Control Panel Adjust your computer s settings View by Smallicons Y Action Center 7 Administrative Tools Ed AutoPlay We Backup and Restore the BitLocker Drive Encryption Ed Color Management Credential Manager Date and Time Default Programs 5 Desktop Gadgets a Device Manager Devices and Printers m Display e Ease of Access Center Folder Options l Fonts ed HomeGroup d 3 Indexing Options Intel R HD Graphics Internet Options g Keyboard If Location and Other Sensors P Mouse 2 Network and Sharing Center Notification Area Icons Performance2. IMEDIAZONE PRO PLAYER INSTALLATION GUIDE VERSION 1 1 MARCH 2015 MEDIAZONE PRO PLAYER INSTALLATION GUIDE IMPORTANT REGISTRATION INFORMATION V USE CID NUMBER BELOW FOR PRODUCT ACTIVATION GO TOREGISTRATION PAGE FOR FURTHER INSTRUCTIONS http www mediazonepro com account SAVE THIS INFORMATION FOR FUTURE REFERENCE Call 800 331 2019 2 if you lose registration sticker Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE MIEDIAZONE PRO SUPPORT Technical Technical support is included at no charge Questions or issues can be submitted by phone e mail and online chat to Keywest Technology Technical Support Contact information e Phone 1 800 331 2019 Option 2 e E mail tech keywesttechnology com Chat live chat assistance is available at http helpdesk keywesttechnology com Documentation MediaZone Pro Editor User Manual http helpdesk keywesttechnology com index php Knowledgebase Article View 4 31 mediazone pro editor user manual Additional Documentation http helpdesk keywesttechnology com index php Knowledgebase Article View 15 31 scheduling plavlists http helpdesk keywesttechnology com index php Knowledgebase Article View 208 31 retrieving plavlists from a mediazone pro player http helpdesk keywesttechnology co
3. display monitor Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA e Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE STOP AND START THE PLAYER PROGRAM Stop and Start the Player Software To stop the MediaZone Pro Player software you will need to connect a mouse and keyboard to the player or establish a remote connection to the player Stop the MediaZone Pro Player software 1 To stop the MediaZone Pro Player software click the Escape key on your keyboard or right click on the mouse If the MediaZone Pro Player does not stop click Escape or right click on the mouse until the Windows desktop is seen Note Once the MediaZone Pro Player software has stopped you ll also need to stop the Background Application to prevent the software from restarting automatically For more information about this subject please see the section on the next section Stop the Background Application Restart the MediaZone Pro Player software 1 To restart the MediaZone Pro Player software double click the MediaZone Pro desktop icon Playback will begin immediately mp 6 Media Zone Pro Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE STOP AND START THE PLAYER PROGRAM
4. Editor toolbar 4 Home Share View Media Attributes Zone Layout a 2 v i amp c e lt Player Manage import Export Email Send Retrieve _SNoettings Events Playlist Playlist Cra Maboe JL Share Playlists Send and Receive F e Transfer nstan Manage Players and Groups Add remove or edit players and groups w blueVec biveVectorjpg Type JPG File Modified 11 13 2014 12 38 PM Size 132 58 KB Dimensions 1700 x 900 Background o Zone 3 4 Dwell Total e Name Dwell Total ame Dwell Total ame Dwell Total Name 2 Click the Add button to add a player by entering the player s IP address Each newly installed player will need to be added in the MediaZone Pro Editor software Players Groups d Add Edit or Delete the collection of available players ela Add Edit 7X Delete Name IP Address Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA e Need Support Mailto Support keywesttechnology com 12 MEDIAZONE PRO PLAYER INSTALLATION GUIDE NETWORK CONNECTIONS Configure Players in the Editor Software continued 3 Enter a name for the player For clarity it is recommended that players are named according to their location Then enter The IP address of that player Mame Mew Player IP Address 192 168 1 1 Pot 21 Verify Addres
5. Information and Tools a Personalization HE Phone and Modem Power Options ISI Programs and Features Realtek HD Audio Manager Recovery S Region and Language 5 RemoteApp and Desktop Connections 4 Sound 8 Speech Recognition 6 Sync Center 154 System S aL Taskbar and Start Menu Troubleshooting i User Accounts 3 Windows CardSpace Windows Firewall ae Windows Update 3 This opens the Sound tool window where audio settings can be modified The audio output of the connected display monitor will be selected by default L sound X Playback Recording Sounds Communications Select a playback device below to modify its settings ASUS S247 2 Intel R Display Audio Ez Default Device Speakers e 2 Realtek High Definition amp udio j Ready Realtek Digital Output E 2 Realtek High Definition amp udio Ready Set Default Configure Properties 20 Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE ADDITIONAL INSTALLATION SETUP Audio Configurations continued Changing the audio output 1 Select the desired audio output speaker output is selected in the image below S Sound xj Playback Recording Sounds Communications Select a playback device below to modify its settings ASUS W524 4 Inte IR D
6. Stop the Background Application The Background Application is a watchdog program designed to restart playback anytime the program senses the playback content is not running Failing to stop the Background Application will result in the program continually restarting the player while you are adjusting the player settings Stop the Background Application 1 Tostop the Background Application double click on the Stop Background App icon on the desktop In zm L top Backgrou Note A command prompt screen will flash when the Background Application is successfully stopped To be sure check for a MediaZone Pro icon in the system tray indicating the application is running If there is no icon in the system tray the Background Application has successfully been stopped fv Background Application 5 9 amp Customize Be sure to restart the Background Application when you are finished adjusting the player settings Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE STOP AND START THE PLAYER PROGRAM Start the Background Application Restart the Background Application 1 To re enable the Background Application double click on Start Background App on the desktop The player will begin playback within two minutes Click on the Media
7. WINS Server over Tepip En es Link local IPv amp Address feB0 45c2 bebs 4e85rec32 X17 IP 6 Default Gateway IPv5 DNS Server Note There are a myriad of IT methods that can be applied to truly complicate connections such as virtual private networks host files and aliasing It is best to work cooperatively with the IT department to ensure smooth operations 16 Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE NETWORK CONNECTIONS Wireless Network Connection A wireless connection can be used with both DHCP and statically assigned addresses To Connect to a Wireless Network 1 Right click on the Network desktop icon and select Properties See Step 1 in the Determine Player Network Address section for an illustration 2 The Network and Sharing Center will look similar to the image below Select Change adapter settings from the list on the left Network and Sharing Center 1 x OOo St Control Panel All Control Panel Items Network and Sharing Center e Search Control Panel 2 e Control Panel Home View your basic network information and set up connections P See Full map Manage wireless networks A x Change adapter settings MZP111414BA Internet Change advanced sharing settings This computer Connect to a network View
8. your active networks You are currently not connected to any networks Change your networking settings E Set up a new connection or network Set up a wireless broadband dial up ad hoc or YPN connection or set up a router or access point e Connect to a network Connect or reconnect to a wireless wired dial up or VPN network connection ES Choose homegroup and sharing options Access Files and printers located on other network computers or change sharing settings 1 Troubleshoot problems Diagnose and repair network problems or get troubleshooting information See also HomeGroup Internet Options Windows Firewall Note If the player is connected to the network via an Ethernet cable the Network and Sharing Center will look similar to the image in Step 2 of the Determine Player Network Address section 3 In the Network Connections window double click on the Wireless Network icon to see the available wireless network connections Not connected mil Connections are available Wireless Network Connection 4 Open Network and Sharing Center KWT hpsetup KWT Creative Chuck Norris Open Network and Sharing Center 17 Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE NETWORK CONNECTIONS Wireless Network Connection continued
9. 4 A Connect button and Connect automatically checkbox appear after a wireless network is selected Connect automatically instructs the player to connect to this wireless network automatically whenever it is available Not connected Fil Connections are available Wireless Network Connection 4 KT Connect automatically hpsetup KWT Creative Chuck Norris Open Network and Sharing Center 5 A window displays informing the user that the player is connecting to the selected network Connect to a Network xj Connecting to KWT mm Cancel 6 The player is now connected to the wireless network E EE ET seetwork Connections g T x Meter Ee Organize ConnectTo Disable ths network deve Disgnose thiscommection 55 A Local Areca Connection z i wv Wrens Nebo T onneckan 4 Hetwork cable unplugged beet local x S COuaromm Abwros R SLT 18175 PC UE Fi Lirk 00 a 18 Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE NETWORK CONNECTIONS Confirm Connectivity with Web Browser Once your player is connected to the wired or wireless connection you can then use the Internet Explorer web browser to confirm the player is connected to the network assuming your network has Internet access
10. Zone Pro desktop icon to start immediate playback Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE NETWORK CONNECTIONS Determine Player Network Address Out of the box the MediaZone Pro Player is configured to use DHCP and will automatically obtain a network address for you A network address is also called an IP address If the player does not automatically obtain an IP address please contact your network administrator The MediaZone Pro Editor uses a player s IP address to communicate over the network Therefore no communication is possible until the IP address is entered in the editor software Verify the player is connected to the network before proceeding Configure the Player IP address in the Editor software 1 First the IP address of the player must be determined Right click on the Network desktop icon and select Properties from the menu 2 Inthe Network and Sharing Center select the current network connection by clicking on the connection in the View your active networks area Network and Sharing Center lol xj kn p Control Panel All Control Panel Items Network and Sharing Center v e Search Control Panel EJ e Control Panel Home View your basic network information and set up connections See full map Manage wireless networ
11. e contact Keywest Technology Technical Support for additional assistance if needed Player Accessories Your MediaZone Pro Player will include the following accessories Accessories 1 12V power supply 1 Wireless antenna 1 High Speed HDMI Cable With Ethernet with a Ferrite Core 1 Mounting bracket 1 Player mounting screws 4 EE D d Note If the player kit that you received did not include these accessories please notify Keywest Technology Technical Support Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA e Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE HARDWARE Install Players Connect the MediaZone Pro Player Video Output 1 Connect the HDMI cable to the HDMI output 7 on the MediaZone Pro Player 2 Connect the other end of the HDMI cable to a display monitor television or video distribution system Ethernet 3 Connect the Ethernet cable to the Ethernet input 46 on the MediaZone Pro Player Power 4 Plug the power cord into to the 12V power supply and the electrical outlet Plug the 12V power supply into the MediaZone Pro Player 3 Speakers Optional 5 Connect the audio cables from the display monitor to the speaker output 10 on the MediaZone Pro Player Default Playlist After these connections are made the default playlist loaded on your player will begin showing on the
12. et Protocol The default wide area network protocol that provides communication across diverse interconnected networks 14 OK Cancel MEDIAZONE PRO PLAYER INSTALLATION GUIDE NETWORK CONNECTIONS Static IP Address continued 3 The Internet Protocol Version 4 TCP IPv4 Properties window opens By default the radio button Obtain an IP address automatically is selected This is DHCP or Dynamic Host Configuration Protocol in action General alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically C Use the following IP address IP address Subnet mask Default gateway i Obtain DNS server address automatically C Use the following DNS server addresses Preferred DNS server 3 Alternate DNS server Validate settings upon exit Advanced 4 To assign a static address to the player select the Use the following IP address radio button A static IP address as well as the subnet mask and default gateway must be compatible with the connected network This information is typically provided by the IT department or network administrator Internet Protocol Version 4 TCP IPv4 Properties General You can get IP settings assigned auto
13. is play Defa ult Devic Speaker 2 Realtek High Definition amp udio Ready pei Digital Output altek High Definition amp udio Re Ms Configure Set Default Properties OK Cancel Apply 2 Click on the Set Default button to change the audio output used by the MediaZone Pro Player A green check shows next to the icon indicating the audio output currently selected as the default audio Sound Playback Recording Sounds Communications Select a playback device below to modify its settings ASUS VS247 Intel R Display Audio M Re ady J 2 igh Definition Audio Def Digital Output Ue ealtek High Definition Audio iri Configure Set Default Properties 3 Clicking on the Properties button opens a window with settings for the currently selected audio The volume can be adjusted in the Levels tab of this window Speakers Properties xj General Levels Enhancements Advanced M Realtek HD Audio output 50 Balance M Microphone D 0 fao Banne jm eet ees r FrontMic Rear Front 21 Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA e Need Support Mailto Support keywesttechnology com
14. ks A de CTS Change adapter settings MZP111414BA Change advanced sharing settings Ihis computer View your active networks Connect or disconnect B keywest local 3 Work network Change your networking settings keywest local Internet Access type Internet Connections J Local Area Connection 2 ds Set up a new connection or network Set up a wireless broadband dial up ad hoc or VPM connection or set up a router or access point Connect to a network Connect or reconnect to a wireless wired dial up or VPN network connection a Choose homegroup and sharing options Access files and printers located on other network computers or change sharing settings See also Troubleshoot problems HomeGroup Diagnose and repair network problems or get troubleshooting information Internet Options Windows Firewall 10 Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE NETWORK CONNECTIONS Determine Player Network Address continued 3 Awindow opens showing the connection status IPv4 Connectivity status is the first item listed General Local Area Connection 2 Status x Connection IPv4 Connectivity Quee IPv6 Connectivity No Internet access Media State Enabled Duration 00 18 51 Speed 1 0 Gbps Detail
15. less connections A third method of communication may be implemented using the player s serial number please contact Keywest Technology Technical Support for more information about this subject Assign a static IP address 1 Repeat Steps 1 3 in the Determine Player Address section to open the Local Area Connection Status window Click on the Properties button Local Area Cc General Connection IP4 Connectivity Internet IPv6 Connectivity No Internet access Media State Enabled Duration 00 18 51 Speed 1 0 Gbps Details Activity Sent Received e ae T Bytes 83 952 433 728 a Properties y Disable Diagnose EIN Lo S 2 In the Local Area Connections Properties window select Internet Protocol Version 4 TCP IPv4 and click the Properties button Networking Sharing Connect using Qualcomm Atheros AR8171 8175 PCI E Gigabit Ethernet Configure This connection uses the following items JN Client for Microsoft Networks Fo File and Printer Sharing for Microsoft Networks 5 QoS Packet Scheduler amp Link Layer Topology Discovery Mapper 1 0 Driver amp Link Layer Topology Discovery Responder Reliable Multicast Protocol amp nternet Protocol Version 6 TCP IP v6 Internet Protocol Version 4 TCP IPv4 KI KI K K K K IK K Install Uninstall Properties Description Transmission Control Protocol Inter
16. m index php Knowledgebase Article View 213 4 stop and restart the mediazone pro player software Training Videos http www mediazonepro com demo videos Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE TABLE OF CONTENTS Mediazolie Pro SUDDOEPLbssesiuxauads veia uu vic xu mun ia Vr EIE UT Mad rH e reae M Documenta a I AEG OS a asics End HardWare ee aia IS Ez LER Paver INC CCS SOI or uui ducas AAPO Stop ahd Start the Player Proerd EHE EP Obr aT REED MICE Stop and Start The Player ea Medes Stop 1 3 Star
17. matically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings C Obtain an IP address automatically Use the following IP address IP address 192 168 1 129 Subnet mask 255 255 255 0 Default gateway 192 168 1 231 C obtain DNS server address automatically Use the Following DNS server addresses Preferred DNS server 192 168 1 4 Alternate DNS server 64 126 4 Validate settings upon exit Advanced Note DNS server addresses must also be provided when using a static IP address Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA Need Support Mailto Support keywesttechnology com 15 MEDIAZONE PRO PLAYER INSTALLATION GUIDE NETWORK CONNECTIONS Static IP Address continued 5 Click OK in the Internet Protocol Version 4 TCP IPv4 Properties window and the Local Area Connections Properties window Click on the Details button in the Local Area Connection Status window to confirm the statically assigned IP address is being used Network Connection Details E Network Connection Details Connecton specific DM Description Qualcomm Atheros AR81 71 8175 PCI E I Physical Address DO 60 99 2F 34 D2 DHCP Enabled Ma IPv4 Subnet Mask 255 255 0 0 IPv4 Default Gateway 192 168 11 23 IPv4 DNS Servers 132 158 1 4 54 126 4 212 IPv4
18. s 4 The Verify Address button will verify the editor software can communicate with the IP address over the network If the IP address of the player is not successfully found please contact the IT department or network administrator o The address was successfully found 5 Click OK to close the Add Player window The newly added player now appears in Manage Players and Groups window Players Groups Add Edit or Delete the collection of available players Add Edit X Delete Name IP Address New Player 192 168 1 106 21 13 Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA e Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE NETWORK CONNECTIONS Static IP Address Computers have two methods of obtaining an IP address DHCP or static addresses DHCP allows for maximum flexibility within a network and is also the most secure because IP addresses will change over time However since the MediaZone Pro system uses a player s IP address to communicate over the network the editor software will no longer be able to communicate with the player after an IP address has changed The new player IP address must be updated in the editor software each time it changes For this reason a static IP address may be the preferred method for addressing Static IP addresses can be assigned to wired or wire
19. s W Activity Sent A Received Bytes 83952 433 728 gj Properties Disable Diagnose 4 Click on the Details button to determine the specific IP address currently assigned to the player Network Connection Details x Network Connection Details Connection specific DN Description Physical Address DHCP Enabled IPv4 Address IPv4 Subnet Mask Lease Obtained Lease Expires IPv4 Default Gateway IPv4 DHCP Server IPv4 DNS Servers IPv4 WINS Server NetBIOS over Tcpip En Link local IPv6 Address IPv6 Default Gateway keywest local Qualcomm Atheros 4A81 71 81 75 PCI D0 50 33 2F 34 D2 Yes 192 168 1 106 255 255 255 0 Monday January 13 2015 2 52 30 Ph Monday January 19 2015 3 52 30 Pt 192 168 1 231 132 158 1 4 132 158 1 4 64 126 4 212 64 126 4 216 192 168 1 4 Yes fe80 45c2 be63 4e95 ec32 17 Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA e Need Support Mailto Support keywesttechnology com 11 MEDIAZONE PRO PLAYER INSTALLATION GUIDE NETWORK CONNECTIONS Configure Players in the Editor Software After determining the player IP address this specific address must be entered in MediaZone Pro Editor software so the editor can communicate with the player Configure the Player IP address in the Editor software 1 Click on Manage Player and Groups in the Share tab of the MediaZone Pro
20. t the Back erounGdApplCalin avesse t br Fabi ea bed da e fidt d eb pa xe eens Network Connections eerereesesesese restes sesssssse sesso 3 10 Determine Player Network 6 10 Configure Players in the 5 12 Static IP Address ccccccccccecccccccccececcececececeseneeseneesenceseaeeseneesenceseneesenessenesseneeseneeneas 14 Wireless Network Connection ccccccceccccececcececcececcececececetecceteccetecceteceeteceetecesnens 17 Confirm Connectivity with Web 19 Additional Installation Setups cuts Dea uva Dei roba ds 20 PUTCO equis ONS Nm 20 Copyright 2015 Keywest Technology Inc All Rights Reserved 14563 W 96th Terrace Lenexa KS 66215 USA Need Support Mailto Support keywesttechnology com MEDIAZONE PRO PLAYER INSTALLATION GUIDE HARDWARE Player Diagrams Front o 9 Power Button Back USB 2 0 Q Ethernet Q Antenna Port Port Power USB 3 0 HDMI Line Qut Note The player hardware may not be exactly as pictured above Pleas
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