TM-P20 User`s Manual - CNET Content Solutions
Contents
1. Remove jammed paper if any J Printing is paused when the thermal head or battery is hot but is automatically resumed when it cools LJ In other cases power off the printer wait for 10 seconds and then power on the printer again The single charger s Charge LED does not turn on L Check that the AC adapter is properly installed gt Preparing the Single Charger on page 13 L Check that the printer and battery are properly installed 27 Setting the Battery on page 12 The single charger s Charge LED is flashing J Turn the printer s power on If the printer s Error LED stays unlit the temperature is outside the range that charging is possible in Charge the printer at an ambient temperature between 10 to 30 C 50 and 86 F J Ifthe printer s Error LED lights when you turn the printer s power on the battery is faulty Replace the battery with a new one 21 Specifications Printer TM P20 Item Printing method Specification Thermal line Roll paper type Thermal paper Receipt paper with without black marks Roll paper size Paper width 57 5 mm 0 5 mm 2 26 0 02 External diameter Max 40 4 mm 1 59 Roll paper core external diameter 18 mm 0 71 or more Interface Wi fi model IEEE802 11a b g n mini USB 2 0 Full speed Type B Bluetooth model Bluetooth 3 0 EDR supported mini USB 2 0 Full speed Type B Continuous Operating Tim2. fire leaks or other damage 1 Do not use this product in a location with volatile substances such as alcohol or paint thinner or near fire Doing so may cause electric shock or fire 1 Shut down the product immediately if it produces smoke a strange odor or unusual noise Continued use may cause electric shock or fire When a fault or other problem occurs immediately shut down the product and unplug the product Then contact your dealer or a Seiko Epson service center for advice 1 Shut down the product immediately if water or other liquid spills into this product Continued use may cause electric shock or fire Immediately unplug the product and contact your dealer ora Seiko Epson service center for advice 1 Do not disassemble the areas other than those mentioned in this manual d Never repair this product Tampering with this product may result in injury or fire 1 Do not use this product in an environment where flammable gas or explosive gas may exist Do not use aerosol sprayers containing flammable gas inside or around this product Doing so may cause fire _1 Do not connect cables in ways other than those mentioned in this manual Doing so may cause fire It may also damage other devices 1 Do not touch the areas inside the product other than those mentioned in this manual Doing so may cause electric shock or burns Z cauTION 1 Do not allow anyone to stand or place heavy objects on top of this product E
3. Roll Paper on page 17 2 Cover Open Button Press this button to open the roll paper cover Opening the Roll Paper Cover on page 16 3 NFC Tag To establish communication with an NFC device bring the device close to the NFC tag O mark on the printer For the functions using the NFC tag refer to Technical Reference Guide 4 Roll Paper Cover Open this cover to set replace roll paper lt 2 Setting Replacing the Roll Paper on page 18 Operation Panel 1 d Power Button Turns on off the printer 2 Turning On Off on page 15 2 rA Feed Button Press this button to feed paper 3 D Power LED Lights when the printer is powered on 4 Error LED Lights Flashes when an error occurs Error LED is on on page 21 Error LED is flashing on page 21 5 cm Battery LED Lights Flashes according to the battery level Battery LED Error LED Charge Level Status U Level H Printing is available 3 LEDs On Off 0 0 Level M Printing is available 2 LEDs On Off B Payal Printing can be continued but replacing charging the battery is recommended 1 LED On Off l7 Printing may stop during operation t Level S Replace charge the battery 1 LED Flashing Off b t Level E Printing is not available Replace cha
4. be performed properly if there is dirt or foreign material on the charge terminals of the printer or single charger Power off the printer and pull the single charger s AC cable from the outlet Then wipe off dirt with a dry cloth or cotton swab Epson recommends cleaning the parts periodically generally every 3 months A Z caution J After charging the charge terminals can be very hot Be careful not to touch them and to let them cool before you clean them 1 Do not damage the charge terminals by touching them with your fingers or any hard object I Do not expose the charge terminals to water Perform the cleaning using a dry cloth or cotton swab lt Printer gt lt Single Charger gt Charge Terminal Charge Terminal 20 Troubleshooting LED on the control panel does not turn on Check that the battery is properly installed lt 3 Setting the Battery on page 12 Error LED is on L Check that the roll paper cover is properly closed Closing the Roll Paper Cover on page 16 L Check that the roll paper is set properly and that the printer has sufficient roll paper lt 2 Setting Replacing the Roll Paper on page 18 L While the printer is charged with the single charger if the Error LED on the printer is on and the Charge LED on the single charger is flashing at the same time the battery is faulty Replace the battery with a new one Error LED is flashing 1 Check that no paper is jammed
5. hours External dimensions W x D x H 110 x 133 x 64 mm 4 33 x 5 24 x 2 52 Weight Approx 0 3 kg 0 66 Ib 1 Power supplied by dedicated AC adapter C model M235A or M235B 2 For charging from 0 to 100 capacity when batteries are new The actual charging duration may be different depending on the charging environment battery status and so forth 22 Consumable Products and Options The consumable products and options for this product are available Those products can be purchased from the sales representatives For details visit the following URLs For customers in North America go to the following web site http www epsonexpert com For customers in other countries go to the following web site http www epson com Battery OT BY20 Battery specialized for this printer Single charger OT SC20 Single charger specialized for this printer With this charger you can charge one unit of this printer Quad charger OT MC20 Quad charger specialized for this printer With this charger you can charge four units of this printer Battery spacer OT BS20 Specialized spacer to allow charging the battery only as set in the single charger or quad charger Soft case OT PC20 Soft case specialized for this printer This case can store one unit of the printer allowing operation printing with the printer as stored in the case 23 Appendix Downloading Drivers Utilities and
6. EPSON EXCEED YOUR VISION TM P20 User s Manual Belle Use a c cesansctantee riven haeeesae T 2 Part Names and Functions 0cee eee ence ee 6 SEUD caw a eee ence euaeess E EE A E 9 Basic Operation ccc cece eect eee eeeeees 15 Setting Replacing the Roll Paper 065 18 Cleaning the Products cece ce eeeeeeeees 19 Troubleshooting 0 cece eee e cence eene eens 21 Specifications snhovaticecsetedactcactaieediebignids 22 Consumable Products and Options 23 A DDENOIX ad ucedhdrcas chesney a 24 M00081301EN Before Use Please read this manual carefully before using this product Keep this manual at hand for immediate reference whenever necessary For details about the functions and operation procedure of this product and software refer to Technical Reference Guide Safety Precautions The symbols shown below are used in this manual in order to ensure safety and proper use of this product and to prevent danger to customers and other persons and property damage The symbols indicate the precaution levels as described below Be sure that you completely understand their meaning before reading this manual A DANGER Handling the product improperly by ignoring this symbol can result in immediate danger of death or serious injury A WARNING Handling the product improperly by ignoring this symbol can lead to death or serious injury A CAUTION Handling the p
7. Manuals Printer drivers utilities and manuals can be downloaded from one of the following URLs For customers in North America go to the following web site http www epsonexpert com For customers in other countries go to the following web site https download epson biz com service pos Open Source Software License This product uses open source software in addition to the software for which Epson is licensed Information related to the open source software used for this product is as follows 1 This product includes open source software programs listed in Section 4 according to the license terms of each open source software program The open source software included with this product is by its nature without any warranty However the warranty conditions specified in the warranty card provided by Epson in relation to troubles including troubles caused by the open source software in the product are not affected 2 We provide the source code of the GNU GPL Programs and GNU LGPL Programs included with this product according to the license terms of each open source software program If you desire to reproduce modify or distribute the open source software please contact Epson Information Center We provide the source code for five 5 years after the discontinuation of same model of this product In reproduction modification and distribution of the open source software conform to the license terms of each open source software p
8. U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions 6 Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation 2014 All rights reserved 25
9. e Wi fi Model When the power saving mode is enabled Approx 16 hours When the power saving mode is disabled Approx 9 hours Bluetooth model Approx 26 hours Temperature humidity During operation During charge Wifi model 0 to 50 C 32 to 122 F 10 to 90 RH Bluetooth model 10 to 50 C 14 to 122 F 10 to 90 RH O to 40 C 32 to 104 F 10 to 90 RH During storage High temperature and humidity 45 C 113 F 90 RH for 120 hours High temperature 70 C 158 F for 120 hours Low temperature 25 C 13 F for 120 hours External dimensions WxDxH 79 mm x 119 8 mm x 43 6 mm 3 11 x 4 72 x 1 72 Weight 2 Wi fi model Bluetooth model Approx 221 g 0 48 Ib Approx 212 g 0 46 Ib 1 This is the continuous operating time under Epson operation conditions The time may vary depending on the environment using the printer 2 Including the battery Excluding roll paper and the belt clip Single charger OT SC20 Item Specification Power supply DC 24 V 7 max 1 5 A Output Charging voltage Max 8 4V DC Charging current Max 0 75 A Charging duration Approx 3 hours Temperature humidity During operation O to 40 C 32 to 104 F 10 to 90 RH During storage High temperature and humidity 50 C 122 F 90 RH for 120 hours High temperature 70 C 158 F for 120 hours Low temperature 25 C 13 F for 120
10. e printer at an ambient temperature between 10 and 30 C 50 and 86 F 3 When charging is complete the Charge LED on the single charger turns off Press the Release button and remove the printer Release Button 14 Basic Operation Turning On Off Turning On Press Power button D Power LED lights up and the power turns on Turning Off Hold down Power button for 2 seconds or more D Power LED turns off and the power turns off 15 Opening Closing the Roll Paper Cover Opening the Roll Paper Cover Press the cover open button to open the roll paper cover caution Do not open the roll paper cover during printing Doing so may cause injury Also it may cause malfunction of the printer Closing the Roll Paper Cover Push the entire roll paper cover to close the cover securely 16 Cutting the Roll Paper Pull the paper in the direction of the arrow to cut the paper with the manual cutter 17 English Setting Replacing the Roll Paper Set and replace the roll paper by following the steps below A CAUTION Be sure to use the specified roll paper Do not use roll paper with paper glued to the core 1 Open the roll paper cover 7 Opening the Roll Paper Cover on page 16 2 Remove the used roll paper core if there is one 3 Insert the roll paper in the proper direction 4 Pull out some paper and close the roll paper cover 5 Cut the roll paper 7 Cutting the Roll Pap
11. er on page 17 18 Cleaning the Products Cleaning the Printer Exterior Surface Make sure that the printer is turned off and wipe off dirt with a dry or slightly wet cloth A CAUTION Do not use solvents such as alcohol benzine or paint thinner Using such solvents may transform or damage the plastic or rubber parts Cleaning the Printer Interior To maintain the printing quality clean the thermal head platen roller and paper sensor by following the steps below Epson recommends cleaning the parts periodically generally every 3 months A Z caution J After printing the thermal head can be very hot Be careful not to touch it and to let it cool before you clean it 1 Do not damage the thermal head by touching it with your fingers or any hard object 1 Turn off the printer Turning Off on page 15 2 Open the roll paper cover lt 2 Opening the Roll Paper Cover on page 16 3 Clean the thermal elements of the thermal head with a cotton swab moistened with an alcohol solvent ethanol or IPA Thermal Head Platen Roller Paper Sensor Cleaning the Single Charger Before cleaning the single charger unplug its AC cable from the outlet without fail and wipe off dirt with a dry or slightly wet cloth Z cauTION Do not use solvents such as alcohol benzine or paint thinner Using such solvents may transform or damage the plastic or rubber parts 19 Cleaning the Charge Terminals Charges may not
12. es may affect artificial cardiac pacemakers or other medical electrical equipment L Keep the product 22cm 8 66 or more away from the location of an artificial cardiac pacemaker Otherwise radio waves may affect operation of the pacemaker d Do not use the product near automatic control equipment such as automatic doors and fire alarms Doing so may cause malfunction due to radio waves resulting in an accident Bluetooth Specification Time required to start printing m If you establish a radio connection between the host computer and the printer each time you start printing instead of maintaining the connection it may take a while between the time you senda print job and the time that the printer actually starts printing This happens because connecting the host computer and the printer requires some time The time required for connection depends on the operating environment When terminating wireless connection _ Even after data transfer from the host computer is already finished data may remain in the buffer in the printer When wireless connection is terminated data remaining in the buffer may be discarded Before printing or terminating a wireless connection make sure that the transmitted data has been printed completely by checking the print job status or by checking another way m When the wireless connection is ended while the printer is offline reconnection may not be possible In such case remove the cause of offli
13. gistered trademarks owned by Bluetooth SIG Inc and any use of such marks by Seiko Epson Corporation is under license Other trademarks and trade names are those of their respective owners 1 EPSON is a registered trademark of Seiko Epson Corporation Exceed Your Vision is a registered trademark or trademark of Seiko Epson Corporation All other trademarks are the property of their respective owners and used for identification purpose only Product information is subject to change without due notice Notes 1 All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation 2 The contents of this manual are subject to change without notice 3 While every precaution has been taken in the preparation of this manual Seiko Epson Corporation assumes no responsibility for errors or omissions 4 Neither is any liability assumed for damages resulting from the use of the information contained herein 5 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the
14. ne and reconnect it Cautions on the Battery This printer operates only with the battery installed Read the manual supplied with the battery carefully before using the battery Z warnine For this product use only the specified battery OT BY20 model D171A To charge the specified battery use only the specified battery charger OT SC20 OT MC20 Using other models may cause electric shock or fire Transportation of the Battery In transportation of the battery make sure to follow the latest UN recommendations Recycling the Batteries The OT BY20 is a lithium ion battery Must be recycled or disposed of properly For American Users The lithium ion battery is recyclable At the end of its useful life under various state and local laws it is illegal to dispose of this battery into your municipal waste stream Please call 1 800 8 BATTERY for information on how to recycle this battery A WARNING 1 Risk of explosion if battery is replaced by an incorrect type 1 Dispose of used batteries according to the instructions Cautions on the Single Charger The OT SC20 is a single charger exclusively for this product and the OT BY20 battery To charge only the OT BY20 battery a battery spacer sold separately is required lt 2 Battery spacer OT BS20 on page 23 Cautions on Handling Z WARNING 1 Do not charge any device other than the TM P20 printer or the OT BY20 battery Doing so may cause heat explosion
15. ng so may cause fire m Do not connect cables in ways other than those mentioned in this manual Doing so may cause fire It may also damage other devices q Do not touch the areas inside the product other than those mentioned in this manual Doing so may cause electric shock or burns _1 Do not insert metal or flammable materials or allow them to fall into the product Doing so may cause electric shock or fire A CAUTION 1 Do not allow anyone to stand or place heavy objects on top of this product Equipment may fall or collapse causing breakage and possible injury Cautions on Installation A caution I Do not store leave the product in an unstable location or in a location subject to vibration from other devices Doing so may cause injury Also it may cause malfunction of the printer J Do not install the product ina location exposed to oily smoke or dust or in a humid location Doing so may cause electric shock or fire 1 Install the cables and optional products in the proper direction according to the proper procedures Failure to install correctly may cause fire or injury Follow the instructions in this manual to install them properly Cautions on Wireless Connection warnine I In airplanes follow the instructions from the airline Turn off wireless devices during takeoff and landing according to the in flight announcement 1 Do not use the product near medical equipment or in medical institutions Radio wav
16. quipment may fall or collapse causing breakage and possible injury T Install the printer cables and optional products in the proper direction according to the proper procedures Failure to install correctly may cause fire or injury Follow the instructions in this manual to install them properly 1 Be sure to disconnect all the cables from the product before you move it Otherwise the cables could be damaged potentially resulting in electric shock or fire Cautions on the Power Supply Read the manual supplied with the AC adapter carefully before using the accessory AC adapter This product uses a listed power unit marked Class 2 or LPS with the output voltage of maximum 1 5 A at DC 24 V With the optional AC adapter Epson AC Adapter C the output voltage is maximum 1 5 A at DC 24 V and the input voltage is AC 100 V to 240 V Z WARNING Be sure to use the specified AC adapter Epson AC adapter C model M235A or M235B Using any other power supply could cause faults fire or electric shock Caution Label The caution label on the product indicates the following precaution A Z caution Do not touch the thermal head during printing or immediately after printing After printing the thermal head can be very hot A CAUTION Take care not to injure your fingers on the manual cutter Part Names and Functions Printer Front Side 1 Manual Cutter Use this cutter to cut the paper lt 2 Cutting the
17. rge the battery 3 LEDs Off On Rear Side 1 3 1 Belt Clip Use this clip to hang the printer on your waist belt or other place Carrying on page 11 2 Battery Holder Set the battery in this holder Setting the Battery on page 12 3 USB Connector For connecting a USB cable Setup Installing the Printer Install use the printer as shown below lt Installing on a flat surface gt lt Installing in the single charger gt lt Carrying gt Installing on a Flat Surface To install the printer on a flat surface remove the belt clip on the rear of the printer Removing the belt clip makes the rubber feet on the rear of the printer effective so the printer is less slippery To remove the belt clip remove the two screws on the rear of the printer Installing in the Single Charger To use the printer as set in the single charger let out the levers on the single charger and then set the printer With the levers out the single charger can be securely fastened to the printer Lever Let out the levers on the single charger by following the steps below 1 Remove the two screws on the rear of the single charger the screws fastening the levers Screw 2 Then
18. roduct improperly by ignoring this symbol can lead to injury and property damage Cautions on Handling A DANGER Do not use or charge this product in high temperature places 60 C 140 F or higher Furthermore do not leave or store this product in places that are 60 C 140 F or higher Doing so could lead to heat smoke ruptures fire or leaks A WARNING 1 Do not use this product in a location with volatile substances such as alcohol or paint thinner or near fire Doing so may cause electric shock or fire 1 Shut down the product immediately if it produces smoke a strange odor or unusual noise Continued use may cause electric shock or fire When a fault or other problem occurs immediately shut down the product and remove the battery from the product Then contact your dealer ora Seiko Epson service center for advice 1 Shut down the product immediately if water or other liquid spills into this product Continued use may cause electric shock or fire Immediately shut down and remove the battery from the product and contact your dealer or a Seiko Epson service center for advice _1 Do not disassemble the areas other than those mentioned in this manual 1 Never repair this product Tampering with this product may result in injury or fire 1 Do not use this product in an environment where flammable gas or explosive gas may exist Do not use aerosol sprayers containing flammable gas inside or around this product Doi
19. rogram 3 The open source software programs are provided AS IS and WITHOUT ANY WARRANTY The WARRANTY includes but is not limited to the warranty related to commodification merchantability fitness for a particular purpose and noninfringement of third party rights including but not limited to the patent rights copyrights and trade secrets 4 The list of open source software programs included with this printer product and the whole license agreements of each license can be found in the following URL http Xxx xxx xxx xxx licenses For the underlined part in the above URL input each printer s IP address Restriction of Use When this product is used for applications requiring high reliability safety such as transportation devices related to aviation rail marine automotive etc disaster prevention devices various safety devices etc or functional precision devices etc you should use this product only after giving consideration to including fail safes and redundancies into your design to maintain safety and total system reliability Because this product was not intended for use in applications requiring extremely high reliability safety such as aerospace equipment main communication equipment nuclear power control equipment or medical equipment related to direct medical care etc please make your own judgment on this product s suitability after a full evaluation 24 Trademark 1 The Bluetooth word mark and logos are re
20. the levers that have been fastened with the screws automatically come out 10 3 Attach the removed screws to the screw holes on the rear of the single charger Screw Hole Carrying To carry the printer with you securely attach the belt clip on the rear of the printer to your waist belt 11 Setting the Battery Set the battery in the printer by following the steps below 1 Turn the belt clip on the rear of the printer 2 Set the battery in the battery holder Insert the battery with its tabs fitted into the printer s grooves until it clicks firmly into place in the holder 12 Preparing the Single Charger Connect the AC adapter to the single charger by following the steps below 1 Insert the DC connector of the AC adapter into the DC in connector on the single charger securely to the bottom 2 Insert the AC cable connector into the AC inlet of the AC adapter securely to the bottom 3 Fully insert the power plug securely into the grounded outlet 4 Set the label side of the AC adapter facing down 5 a o 4 Charging the Printer Charge the printer by following the steps below 1 Set the printer in the single charger Push down the printer until it clicks 13 2 Charging starts and the Charge LED on the single charger turns on Z caution Charge th
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