User manual
Contents
1. break glass NO ED Please refer to Installer Guide if you are using AdapTec Plus USB PORT Linking with USB flash disk for remote data transfer TCP IP PORT Connect with CAT 5 cable for LAN connection one end to this port and another end to the computer s TCP IP Port TCP IP for Single Connection Linking the ter JOINT 1 PIN JOINT 2 PIN minal to a single computer using TCP IP requires Eth D 1 3 RX ernet 10 100Base T Crossover Cable The cable can gt 6 RX be used to cascade hubs or to connect Ethernet sta yen z tions back to back without a hub It works with both 10Base T and 100Base TX FRONT IL LE RX 6e 2 TX TCP IP for Network Connection Linking the terminals to multiple computers using TCP IP requires Ethernet 10 100Base T Straight Thru Cable or whips The cable works with both 10Base T and 100Base TX connecting a network interface card to a hub or network outlet CONNECTOR PIN CABLE COLOR CONNECTOR TX le White Orange ol TX TX 2e Orange e2 TX RX 3 White Green 33 RX Ae Blue oh 5 EE White Blue 5 RX 6 0 Green 6 RX 7 e White Brown 7 8 ee _ Brown 8 POWER SUPPLY PORT Insert the Power Adapter point to this port for power RS232 RS485 WIEGAND CONNECTION PORT RS232 Connection to a computer using RS232 cable RS485 Single Connection Connection to a single computer using RS485 wire RS485 Network Connection Connection to mu2. Delete User Fingerprint or Password New User Enrolment of New User FIELD FUNCTION ID No Edit user ID based on your company s employee numbering system Maximum length of user ID is 9 digit Name Add name of the user in this field Maximum number of characters is 24 FP Quantity of Fingerprint PWD Quantity of Password Card Quantity of Card It is recommended that the updating of user information be done through the Software After the information is updated sync the Software and the terminal to display the in formation Deleting User Only an administrator can perform user deletion at the FingerTec terminal To delete certain user s press Menu gt User Mgmt gt Manage User gt OK gt Select Del User gt Choose Delete User gt OK Please be extra careful when performing this task to avoid any unauthorized deletion Access Level Privilege FingerTec terminals offer two types of access level or privilege PRIVILEGE USER ROLES Normal User Only use the terminal to verify your identity You cannot access into Menu and make changes into settings and system Administrator You are allowed to access into menu to enroll users and edit settings and system RFID Card Function The fingerprint terminals are versatile and some can accept card verifications This chap ter covers the Radio Frequency Identification or better known as RFID system The termi nals accept RFID card with specifications of 64 bit 125kHz ENROLLM
3. Pamphlet User Enrollment Template Form e Warranty Card Activating Terminal Every FingerTec access control model is paired with a unique license key To start us ing the terminal with Ingress you must connect the terminal to Ingress and perform an online activation Ingress reads the serial number of your terminal and sends it for verification at the FingerTec server via the Internet In case you do not have an Internet connection you would need to do an offline acti vation Please send the serial number and model of your terminals to your local resel ler or support fingertec com to request for a product key and activation key Registering Terminal Make sure that you register your terminal s warranty with us at http www fingertec com ver2 english e_warranty htm for a 36 month warranty protection 2 e BASICS Introduction to Terminal FingerTec is a renowned brand name for commercial products for door access and time at tendance systems FingerTec offers a wide range of products to cater to the growing needs for biometrics products in office home automation as well as in security industry FingerTec terminals are loaded with powerful microprocessor that can process biometrics authentication methods for accurate personal identifications and for collection of precise data for door access and time attendance activities In addition some fingerprint terminals are designed to accept card verification as an added security measu
4. SYSTEM System Settings THRESHOLD Threshold is the level of the fingerprint scanner s sensitivity Threshold determines how many percent of minutiae points on a fingerprint template will be read by the system The higher the threshold level more points are being read more restricted the system Configure the threshold for 1 1 and 1 N methods For 1 1 the range is from 0 50 and the recommended value is 15 For 1 N the range is from 0 50 and the recommended value is 35 Press Menu gt System gt System gt Threshold 1 1 or Threshold 1 N gt Determine the Level gt OK to Save DATE FORMAT The date format can differ based on countries for example in Malaysia the date month year format is used while in America the month comes first Choose your date format according to your preference The default format is dd mm yy Press Menu gt System gt Date Format gt Select Format gt Ok to Save SOUND OF KEYBOARD The terminals emit sound when you press any of its buttons To turn on off the keypad sound Press Menu gt System gt Keybeep gt On Off gt Ok to Save VOICE The terminal has certain voice commands to guide users during enrolment and to no tify users during verification Press Menu gt System gt Voice gt On Off gt OK to save ALGORITHM VERSION Get the terminal s algorithm version here Press Menu gt System icon gt System gt Alg Version gt View the Version gt Ok to Save RECHECK MIN Once you have
5. User 5 PenDrive Setup FingerTec terminal s commu nication with computer through LAN Run tests on the FingerTec termi RS232 and RS485 Set security pass nal to diagnose the terminal on er word of the device for a secure data various aspects transfer 6 Auto Test Configure the settings of the Fin gerTec terminals from general to dis y Check user attendance and trans i play setting to fingerprint Data man action logs that are available in FingerTec terminals and perform agement update via USB flash disk keyboard functions reset and other 7 Record terminal settings can be done here 3 System housekeeping of the machine View free and used memory of the terminal as well as the terminal s details in system information Adjust the date and time settings of the terminal 4 Date Time 8 Sys Info Battery FingerTec terminals operate using power supply from a standard power outlet In side each terminal there is an RTC battery to keep the clock of the terminal running When there is a serious delay in time or the clock of the terminal reverts to 00 00 after restarting this indicates that the RTC needs to be replaced External power supply Mini UPS uninterrupted power supply 12V provides mobile power supply to the terminals Charge the mini UPS sufficiently for optimum per formance Refer to http accessory fingertec com for more information about acces sories Date Time The terminals display the
6. date and time at the home screen Choose the date and time format based on your preference Press Menu gt Date Time gt Select Value gt OK to save Voice Control Voice Control lets you control the level of volume emitted by the terminal TURN ON OFF The system lets you to turn on off the voice based on your preference Press Menu gt System gt System gt Voice gt On Off Security Features Security features help protect the information in the terminal from being accessed by unauthorized individuals ADMIN AFFIRM Register an administrator to the system by enrolling a fingerprint or a password to a user ID Press Menu gt User Mgmt gt New User gt Admin Admin gt Choose enrollment method gt OK to Save After enrolling an administrator the main menu can only be accessed by the administrator The terminal will display Admin Affirm when an un authorized individual tries to access the Menu COM KEY Create password for a specific terminal here Press Menu gt Comm Icon gt Security gt Insert Terminal ID No and Password gt Ok to save The security password known as COM Key is intended for extra security To connect the terminal with the software the COM key inserted in the Software must be the same as the one inserted in the termi nal or else the connection will not be established even though the activation key and product key are correctly inserted Cleaning Terminal CLEANING THE BODY Use a dry clot
7. fingerprint enrollment It is important to locate the center points of the finger because the center points has to be placed in the middle of the scanner during enrollment to get a good reading You also have to make sure that the fingers are not too wet or too dry for enrollment To enroll fingerprint Press Menu gt User Mgmt icon gt New User gt ID No insert value gt Select Enroll FP gt Select Privilege gt Place your fingerprint 3 times following instruc tions given by the terminal gt OK to save CARD ENROLLMENT For terminals that are using card system the default card technology for the terminal is RFID MiFare and HID card modules are available upon request To enroll card Press Menu gt User Mgmt icon gt New User gt ID No gt Insert User ID gt Select Enroll Card gt Wave the card at the scanning area until the screen displays the Card ID gt OK to save PASSWORD ENROLLMENT The terminal offers different enrolment methods and passwords can be used alone or in combination with other verification methods The maximum length of a password is 8 digits To enroll password Press Menu gt User Mgmt icon gt New User gt ID No insert value gt Select Enroll Pwd gt Input password using the keypad gt Reconfirm password gt OK gt OK to save Verifying User 1 1 ONE TO ONE 1 N ONE TO MANY VERIFICATION METHOD PROCESS 1 1 One to One You have to identify your User ID before i
8. it to your PC that has been installed with the Software software Upload the data from the USB into Software for further processing UPLOADING DATA FROM USB A FingerTec terminal is able to upload data i e user information short messaging sys tem picture screensaver and themes into the USB Pen Drive To download the data Press Menu gt USB icon gt Upload Data After the upload process is complete eject the USB flask disk from the terminal UPLOADING PICTURES TO THE TERMINAL The FingerTec terminals are able to display advertisements or pictures on the screen during an idle period The size of the displayed picture must be 320 x 240 resolution 8 e AUTO TEST Who Should do the Auto Test Auto Test page is to diagnose or analyze the conditions in the terminal There are sever al tests available in the Auto Test page and only an administrator is allowed to perform the test Before running any tests kindly contact your reseller for advice or you could email support fingertec com TFT TEST Test Screen determines the quality and sensitivity of the terminal s touch screen panel You will see lines of different colours click the screen to continue testing If there s a broken line or distorted colors on the screen kindly send your FingerTec Terminal for repair To run test Press Menu gt Auto Test icon gt TFT Test AUDIO TEST Audio Test determines the quality of the terminal s audio Every click on the screen will emit di
9. ENT OF RFID CARD RFID can be enrolled alone with fingerprint or with password Each RFID card comes with a unique ID and the terminals will read from the numbers and match it with the card Enrollment of RFID is easy Press Menu gt User Mgmt gt New User gt Enroll Card gt ware card at the induction area gt OK CHANGING CARD ID Press Menu gt User Mgmt gt Manage User gt OK gt Edit gt OK gt Change Card gt Show a dif ferent card gt OK 4 INSTALLATIONS amp COMMUNICATION Installations FingerTec terminals offer several connections for power and communications Installations of FingerTec time attendance terminals are simple MOUNT ON WALL After measuring the height accordingly and make relevant marking on the wall drill the screws into the wall to secure the back plate Attach the terminal to the back plate and tighten the screws Communications 4 feet 1 2 meter recommended Connection points for power and communication are available on top of the terminals Refer to the following diagrams for the terminals you require TCP IP RS232 RS485 Data Converter 3rd party controller with 26 bits Wiegand output 3rd party controller with 26 bits Wiegand input RS232 RS485 I Data Converter NC NORMALLY CLOSED DOOR LOCK SYSTEM E o 3 E pop Doorbell A Door sensor DC12V i Emergency el break glass NC Doorbell lt 7 DC12V Key switch Emergency NO
10. FING RIEC R3 FING RTE support fingertec com User Guide CONTENTS 3 4 5 7 12 16 CHAPTER 1 GETTING STARTED Viewing the User Guide in the Internet Terminal Included Accessories Included Printed Materials Activating Terminal Registering Terminal CHAPTER 2 BASICS Introduction to Terminal Terminal Overview Main Menu Battery Date Time Voice Control Security Features Cleaning Terminal Restarting and Resetting Terminal CHAPTER 3 USER Enrolling User Verifying User Adding User Information Deleting User Access Level Privilege RFID Card Function CHAPTER 4 INSTALLATIONS amp CONNECTION Installations Communications Security Installation and Setup of Ingress Ingress Online Activation Connecting Terminals to Ingress Using USB to Download Upload Data Communication Key 17 20 21 22 23 24 25 26 27 Chapter 5 SYSTEM System Settings Data Management Data Update Using USB Flash Disk Display Settings Reset Misc Settings CHAPTER 6 DATE TIME Setting Date Time Daylight Saving Time CHAPTER 7 USB Understanding the Need for USB CHAPTER 8 AUTO TEST Who should do the Auto Test CHAPTER 9 RECORD Checking Records of Users in the Terminal CHAPTER 10 SYSTEM INFORMATION Records Device TROUBLESHOOTING 1 GETTING STARTED Viewing the User Guide in the Internet The User Guide is available in the package when you purchased the termi
11. RINT IMAGE ONSCREEN The terminal can display a fingerprint image during scanning process to guide users on how to place the finger properly You can choose to show the fingerprint image Press Menu gt System gt Misc Set gt Fp Image gt Choose Your Preference gt Save Options available include FINGERPRINT IMAGE FUNCTION DISPLAY Both show The fingerprint image is displayed on the screen during both enrollment and verification Neither show The fingerprint image is neither displayed on the screen during enrollment nor during verification Enroll Show The fingerprint image is displayed on the screen only during enrollment Match show The fingerprint image is displayed on the screen only during verification SYSTEM LANGUAGE FingerTec terminals offer various languages to match your local requirements maxi mum of 3 language packs can be loaded in a terminal at a time and it s set according to your request during purchase The default language is English Press Menu gt System gt Misc Set gt Language gt Choose your language gt Save 6 DATE TIME Adjusting Date Time FingerTec time attendance terminal functions to record time attendance activities of employees Precision in time and date cannot be compromised for the system to work efficiently Adjust Date Time according to your time zone Press Menu gt Date Time gt Select Value gt Ok to Save Daylight Savings Time Daylight savings time DLST is the pra
12. al reseller or support fingertec com to request for a product key and activation key Connecting the Terminals to Ingress DETERMINING TERMINAL NUMBER Identify the number of your terminals to differentiate them between one another In gress can connect up to 999 units of terminal Press Menu gt Options gt Comm Opt gt Dev Num gt Select the number USING TCP IP IP address is important as it is a unique address of the terminal in LAN Without the IP address locating the specific terminal is not possible To input the IP address of the terminal Press Menu gt Options gt Comm Opt gt IP Addr gt Key in IP address It is important to setup the Ethernet to connect the terminals using TCP IP connection Setting up the Ethernet is done by enabling the Ethernet function Press Menu gt Options gt Comm Opt gt Ethernet gt Yes Turn off the terminal after you have set the Ethernet setting to Yes Now plug in the network plug to the Ethernet interface and turn the power on Determining the Netmask Gateway and NetSpeed For TCP IP connection please configure the netmask gateway and netspeed for the terminal Press Menu gt Options gt Comm Opt gt NetMask gt Insert the numbers Press Menu gt Options gt Comm Opt gt Gateway gt Insert the numbers Press Menu gt Options gt Comm Opt gt NetSpeed gt Choose the speed of your Ethernet connection USING RS232 CONNECTION For connection via RS232 baudrate is t
13. ctise of temporarily advancing clocks so that afternoons would have more daylight and mornings would have less Adjust your DLST if necessary Press Menu gt Date Time gt DLST to On and adjust the time accordingly gt Ok to Save 22 7 USB Understanding the Need for USB FLASH DISK Communication between FingerTec terminals and a PC is very important to upload and download transaction data for time attendance and door access reports The terminals offer a few communication options such as LAN and serial cable connections but some times there are scenarios that require USB Universal Serial Bus connectivity USB can connect terminals with a computer for download and upload of user information and transaction logs TYPES OF USB There are various types of USB available in the market FingerTec terminals can only work with USB flash disks that support minimum Linux Kernel 2 4 x working ideally with Imation Transcend and Pen Drive minimum support Linux Kernel 2 4 x To deter mine the type of USB compatible with the FingerTec terminal please refer to this link at http www fingertec com newsletter HL_74 html DOWNLOADING DATA INTO USB A FingerTec terminal is able to download data i e transaction logs user information and short messaging system into the USB Pen Drive To download the data Press Menu gt PenDrive icon gt Download Data After the download process is complete eject the USB flask disk from the terminal and connect
14. e installer to check the information of the terminal including storage firmware algorithm etc To retrieve the System Information of the terminal Press Menu gt Sys Info Records Shows free storage and used storage of the terminal and details of user counts admin counts and password users It also displays other information such as FP templates and logs templates that have been used and are available Device Pressing Device displays the terminal name serial number MAC Address fingerprint algorithm firmware version manufacturer and manufactured date and time 26 TROUBLESHOOTING UNABLE TO CONNECT APPEARS When this message appears it means that the settings for the terminal and the com puter are not properly done Find out which method you are using to connect The terminal offers LAN RS232 RS485 and USB communication methods Refer to Chapter 4 to further understand the topic ADMIN AFFIRM APPEARS You are not the administrator of this terminal Only an authorized administrator of the system is allowed to access the Menu Any attempt of normal user to access the Menu will prompt Admin Affirm message on the screen In case the administrator or he she has resigned from the company kindly contact your FingerTec authorized reseller to access the terminal DIFFICULT TO READ FINGER Five things could be the cause of this Enrolment is not properly done Enrolment is the most important process to en
15. erprint icon gt terminal will read and verify Some precautions have to be taken to get a good read every time e Make sure the center point of your finger is placed in the middle of the scanner for a good read e Recommended to use index finger The terminal accepts other fingers but index is the most convenient e Make sure the finger is not wet too dry injured or dirty Do not press hard on the sensor just place it comfortably e Avoid direct sunlight or bright light Center points PASSWORD VERIFICATION Password can be an option for those who do not prefer to use other verification methods To verify using password press 1 1 1 N gt insert User ID and press key button gt insert password and press OK CARD VERIFICATION Place the card on the card scanning area and the terminal will read and verify the card Adding User Information User information can be added into the terminal through two ways One is through the FingerTec terminal and the other through the Software To add change user information via the terminal press Menu gt User Mgmt icon gt Manage User gt OK gt Select Instruction gt Edit Add gt OK to Save Edit User ID NO 1 Name FB Enroll FP FP Num 1 PWD Enroll PWD Card Priviles 4 User INSTRUCTION FUNCTION Search User Insert User ID in the column and press OK Record Press to view available user records Edit User Delete Add Verification Methods and change Privilege Del User
16. fferent voice message If you find any distorted sound in any of the voice mes Sages or instructions kindly send your terminal for checking and repair To run test Press Menu gt Auto Test icon gt Audio Test KEYBOARD TEST The Keyboard Test is for you to check the condition of the keyboard Press Menu gt Auto Test icon gt Keyboard Test SENSOR TEST This test is to determine the condition of the fingerprint optical scanner you need to run fingerprint test Once you run the sensor test the terminal will display a white square on the screen Place your finger on the scanner If you can see your fingerprint on the white square the optical scanner works fine Otherwise kindly send your terminal for checking and repair To run test Press Menu gt Auto Test icon gt Sensor Test RTC TEST Time is an essence in any FingerTec terminal and it should not be compromised The RTC Test will display date time 0 s 0 ms Click the screen to start the test The 0 s 0 ms will start to run and every 10ms change the second to 1 If it doesn t run as it should kindly send your terminal for checking and repair To run test Press Menu gt Auto Test icon gt RTC Test 9 e RECORD Checking Records of Users in the Terminal To view a particular user s records in the terminal Press Menu gt Record gt Insert ID No gt Select start and end range date gt Ok to view 10 SYSTEM INFORMATION This option under System allows th
17. h to clean the terminal s body Do not use any liquids household clean ers aerosol spray solvents alcohol ammonia and abrasive solutions to clean the body of the terminal because it could damage it CLEANING THE FINGERPRINT PRISM Clean the fingerprint prism with a cellophane tape for silicon coated prism View the video on how to clean the fingerprint prism at this link http www fingertec com newsletter enduser cleanfinger html For the non coated prism please use microfiber cloth Restarting and Resetting Terminal If a feature isn t functioning as it should try restarting or resetting the terminal RESTARTING THE TERMINAL Push the On Off button on the terminal to restart it If you can t restart it or if the prob lem persists you might want to reset RESETTING THE TERMINAL Go to Menu press the System icon and click on Reset Choose to Reset All Default Set tings Reset Keyboard Settings or Reset Other Parameters Resetting the terminal will cause all your settings to return to the original factory settings 3 e USER Enrolling User The FingerTec terminals can enroll fingerprint templates passwords and card informa tion This chapter covers all possible user enrollments in the terminals FINGERPRINT ENROLLMENT It is recommended to enroll two fingerprints for one user ID One template is the de fault fingerprint and another is used as for backup You need to check the quality of the fingerprint before doing any
18. he determinant of communication speed be tween the terminal and the software The higher the baudrate the faster the speed is To turn on RS232 connection and set the baudrate Press Menu gt Options gt Comm Opt gt RS232 gt Change the RS232 connection to Y To change baudrate Press Menu gt Options gt Comm Opt gt Baudrate gt Change the Baudrate accordingly USING RS485 CONNECTION For connection via RS485 baudrate is also the determinant of communication speed between the terminal and the software but the speed must be according to the speed of the converter Check your converter for the speed To turn on RS485 connection and set the baudrate Press Menu gt Options gt Comm Opt gt RS232 gt Change the RS485 connection to Y To change baudrate Press Menu gt Options gt Comm Opt gt Baudrate gt Change the Baudrate accordingly Using USB to Download Upload Data A USB flash disk is useful in cases where the terminal is installed far from a PC or there is aconnection problem To determine the type of USB flash disks compatible with the terminal please refer to this link at fingertec com newsletter HL_74 html using USB Press Menu gt PenDrive Mgmt gt Choose the operation that you want to carry out via USB flash disk Communication Key Since the software is controlled by an activation code and a product key set the COMM key to zero Press Menu gt Options gt Comm Opt gt COMM Key gt Set to 0 5
19. inserted a value eg 1 when a user checks in at 10 01 his time will be adjusted to 10 00 The maximum value is 99 When you enter 5 a user is given 5 minutes leeway time in his attendance LOG ALERT When the log storage is at a certain level the user administrator needs to be alerted to avoid underperformance of terminal The recommended value is 99 Menu gt System gt System Settings gt Log Alert gt Input your value gt Save Data Management Every time an enrolment is performed or a Terminal ID 01 verification is done a transaction log is stored Date ddmmyy 050210 inside the terminal The data contains the ter Time hhmm 0900 minal ID date time user ID and transaction activity For example 0105021009000000000 er I 900000001 010000 Transaction Code 00 Terminal Activity 00 These logs need to be managed to maintain the effectiveness of the terminal It is recommended to do the housekeeping of data from the Software software There are 4 functions available in the Data icon to enable you to manage your data in the FingerTec terminal In the data management icon you can choose from four instructions Press Menu gt System gt Data Mgmt gt Select your instruction gt Ok to save DELETING ATTLOG Please make sure that you are certain when you want to do this operation The logs that are stored inside the terminal are the ones that have not been downloaded into Software Deleting the
20. logs means that no backup data is available DELETING ALL DATA This function allows you to delete all attendance data and user information in the ter minal Make sure that all user information has been backed up in the Software before performing this task CLEARING ADMIN There are four privileges in the terminals administrator supervisor enroller and normal user You can delete administrator privilege but without an administrator a normal user can access the menu easily and interrupt the settings DELETING PICTURE ED You can advertise your product and company corpo Please be extra careful when rate message in the terminal using screen saver func performing this task to avoid unauthorized deletion of tion important data Data Update Using USB Flash Disk To update the terminal using a USB flash disk press Menu gt System gt Update gt Make sure that you have the USB Flash Disk plugged into the terminal before you proceed Display Settings NUMBER OF TRIES 1 1 Match Retry Times You can set the limit to the number of tries for the 1 1 verification mode The range is from 1 9 If a user s number of tries exceeds the limit the terminal could trigger the alarm system to alert security that somebody is meddling with the terminal Press Menu gt System gt Display gt 1 1 Match Retry Times gt Determine the Value gt ok to Save Password Retry Times You can set the limit to the number of tries for password verifica
21. ltiple computers using Daisy Chain connec tion Wiegand Output Connecting with third party connector or terminal s Security Create password for a specific terminal here Press Menu gt Comm gt Security gt Insert Terminal ID No and Password gt Ok to save The security password known as COM Key is intended for extra security To connect the terminal with the software the COM key inserted in the Software must be the same as the one inserted in the terminal or else connection cannot be established even though the activation key and product key are correctly inserted Installation and Setup of Ingress Install Ingress in a PC that fulfills Ingress minimum requirements Refer to www fingertec com customer download postsales SUM Ingress E pdf for the Ingress user guide online Setup Wizard will require you to do online activation before any connection is established between Ingress and the terminal s Ingress Online Activation Ingress is a genuine software by FingerTec Every FingerTec access control model comes bundled with a unique license key To start using the terminal with Ingress you must connect the terminal to Ingress and perform an online activation Ingress reads the serial number of your terminal and sends it for verification at the FingerTec server via the Internet In case you do not have an Internet connection you need to do offline activation Please send the serial number and model of your terminal to your loc
22. nal The User Guide is also available online at http www fingertec com amp http user fingertec com Choose the language that you prefer for your User Guide Terminal Included Accessories Do not abuse the fingerprint sensor by scratching the surface contacting the sen sor s surface with heat pressing hard during placement of fingerprint for verifica tion Clean the sensor occasionally with microfiber cloth to maintain the perform ance of the sensor II Screwdriver TCP IP Connector Use the screwdriver to open the bad aate er anccronnt Connect the network cable from po a PC or Network switch to a TCP terminal and to install the IP connector at the terminal back plate against a wall A Packet of Bolts Use the screws to hold the back plate of the terminal against a wall Door Accessories Cable Cables for 12V door lock push button 12V alarm door sensor and R3 FINGERTEC support fingertec com 12V door bell for door access gt Power Supply Cable To connect the terminal to a 12V power supply ET Diode A diode allows electricity to flow in RFID Cards 5 pieces RS232 RS485 Wiegand Output one direction only and blocks the Fe en Cable flow in the opposite direction This verification For serial cable connection and is known as a one way valve on EM Wiegand output connection Lock power for protection Included Printed Materials e FingerTec Comprehensive DVD e Quick Start Guide e
23. nputting any biometrics feature for verification For example your user ID is 1008 One to one method requires you to key in user ID followed by your finger print to get verified 1 N One to Many You don t need to identify your User ID before inputting any bio metrics feature for verification Simply place your finger on the scanner for verification VOICE MESSAGE VOICE MESSAGE WHAT DOES IT MEAN Verified Identity verification is successful the terminal stores the transaction logs and opens the door if connected to door access Try again please Identity verification is failed because the finger is not properly posi tioned the template is not available in the terminal or the password is incorrect Admin Affirm You are not an administrator of the system and you cannot access Menu page Duplicate Finger This message only appears during registration when the finger that you want to enroll has been enrolled before FP Enrolled Alrd will be displayed on the LCD screen Invalid ID For 1 1 verification User ID entered does not match with fingerprint FINGERPRINT VERIFICATION 1 N 1 N verification does not require any input of your user ID Place your finger properly on the scanner and the terminal will take a second to verify your identity 1 1 1 1 requires input of User ID before the terminal reads and verifies your identity Press 1 1 1 N gt Input ID on the screen gt Press fing
24. re FingerTec R3 is a master terminal designed for door access and time attendance purposes It comes with a touch panel keypad and a 2 5 65k color display screen providing conven ience and visual appeal to users R3 is bundled with Ingress software for data manage ment Terminal Overview Keypad L E D Display Fingerprint Sensor RFID Card Induction Area ITEM D y L NN a 9 vo te Time USB Port Reset Button M OK Button Speaker LCD Screen Keypad LED Display Fingerprint Sensor RFID Card Induction Area M OK Button FUNCTION Displaying status of terminal day date and time To input instructions into the terminal and to allow configuration Green LED The terminal is working fine and it is in standby mode Red LED There is an error at the terminal that requires checking For first time use the terminals need to be charged fully to avoid having the red light blinking To scan finger for confirmation of identity Area that reads RFID cards Press and hold the M OK button to enter the menu ITEM FUNCTION USB Port To upload download users information password and transaction logs via USB disk Reset Button To restart the terminal as and when required Speaker For terminal voice emission Main Menu es Upload and download data and Enroll users manage user data and information to and from the Fin input workcode gerTec terminal using a USB flash disk 1
25. sure that the terminal captures the best quality of your fingerprints Refer to chapter 4 for how to do a good enrollment The location of the terminal is not conducive The scanner does not work well in bright lighted area Cover the scanner a little if this is the cause of the difficulty Shift the location area for a better performance Finger is not properly placed To get a good read make sure that your finger s center points are located at the middle of the scanner Adjust the position of your fingerprint as you see it onscreen The scanner is not cleaned or it is scratched Check the quality of the scanner If the scanner is dirty please clean it with a microfiber cloth If it is scratched contact your local reseller for a replacement Did anything happen to your finger lately Make sure that the finger is not injured cut or bruised which could cause it difficulty to read The algorithm reads the minutiae points of your fingerprint the more it can read the better the result THE LED IS BLINKING ALL THE TIME You have nothing to worry about unless the blinking light is red The green blinking light is indicating that the terminal is under its standby mode Red blinking light may signal problem in the terminal Contact your reseller for consultation DUPLICATE FINGER APPEARS FingerTec terminals are intelligent It will not accept the same fingerprint twice into its system If you have registered a finger into the terminal
26. the system would prompt duplicate finger when you try to enroll that finger for another time Choose a dif ferent finger to proceed RFID CARD DOESN T RESPOND Two possibilities for this problem Have you registered the card to the terminal The card must be registered to the terminal before it can read the information in the card Refer to chapter 3 User for card enrolment Have you assigned the user ID to the verification group that supports RFID card Without setting the terminal to show that you are under a group that supports RFID card the terminal wouldn t read your card NO SOUND A few things could cause this problem The terminal voice mode is silent Perhaps someone has turned off the voice in your terminal or reduced its volume to 0 Refer to Chapter 5 System under Voice to rectify Speaker is damaged Once you have rectified the voice mode if the problem persists proceed to test the voice Go to Chapter 8 to do the test If no voice is being emitted contact your local reseller for support For more troubleshooting go to http user fingertec com 2015 Timetec Computing Sdn Bhd All rights reserved 092015
27. tion The range is from 1 9 If a user s number of try exceeds the limit the terminal could trigger the alarm system to alert security that somebody is meddling with the terminal Menu gt System gt Password Retry Times gt Determine the Value gt Ok to Save Clock Mode There are two clock modes available in FingerTec terminals Choose the one your prefer Press Menu gt System gt Display gt Clock Mode gt Choose 1 or 2 gt Ok to Save PICTURE DELAY Picture delay refers to the idle period before the screen displays your loaded advertise ment It ranges from 0 999 seconds Press Menu gt System gt Display gt Picture Delay gt Determine your time gt Ok to Save CLOCK DELAY Clock delay is an idle period before the screen displays your chosen clock picture It ranges from 0 999 seconds Menu gt System gt Display gt Clock Delay gt Determine your time gt Ok to Save Reset Reset allows you to perform 3 tasks 1 Reset All Default Settings 2 Reset Keyboard Settings 3 Reset Other Parameters Please make sure that you are certain of performing any of the tasks before proceeding to avoid loss of crucial data Misc Settings SLEEP TIME Sleep time is a period before the terminal goes to sleep mode This setting is available as a power saving feature of the terminal The time range is from 0 999 seconds Menu gt System gt Misc Set gt Sleep Time gt Determine your time gt Ok to Save 20 DISPLAY THE FINGERP
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