슬라이드 1 - SMARTlab
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1. Customer Consultant Online FAQ reference Guide Android mobile technology platform Version 2 0 Cle MORE 15 April 2015 Region Global Language English SAMSUNG Notice All functionality features specifications and other product information provided in this document including but not limited to the benefits design pricing components performance availability and capabilities of the product are subject to change without notice or obligation Samsung reserves the right to make changes to this document and the product described herein at anytime without obligation on Samsung to provide notification of such change Please see the end of this guide for Version History details Simplified UX gt Simplified UX From Galaxy S6 UX on many applications are simplified for user convenience But due to these difference from existing devices user may think and ask it as defect Deleted options on next category are intended concept by Galaxy S6 s UX simplification Multi selection for folder creation Galaxy Note4 Galaxy S6 lt 3 selected MEN D GE SS So amp Phone Contacts Messages Internet Gallery n6 gt 6H Camera Video Clock S Planner 0 H dl 94 15 28 4 Internet Gallery Remove folder 31 Sort by S Planner Downloaded apps oy Uninstall disable apps Hide apps Ci Show disabled apps Sb amp S Note Scrapbook Email Calculator Setti2. What s the problem A Currently new email notifications on Edge screen work only for Samsung Email app Therefore if you have used the Gmail or 3 rd party application for email the light notification for new email on Edge screen do not work and it s normal operation lf you would like to receive the lighting notification for all emails on Edge screen please use the Samsung Email for mail application EDIT CESR Contacts Messages Internet Gallery Camera gie Email Calculator Clock S Health Galaxy Apps a gt YouTube Play Store Is my Galaxy S6 compatible with 3 rd party wireless charger Q Is my Galaxy S6 compatible with 3 rd party wireless charger made by other manufacturer A Galaxy S6 is compatible with wireless chargers of Qi certified Note Some wireless chargers according by manufacturer or product may not be compatible Please place the center of the device s back on the center of the wireless charging pad But since 3 rd party wireless charging pads from other manufacturer are varied on structure of internal charging coil the device may not charge properly even though you place the center of the device s back on the center of the charging pad And If device is charged by non authorized charger the charging pad may get a little warmer than normal After reference with user manual for the 3 rd party wireless pad please use with Galaxy S6 And we recommend to use the Samsung Autho
3. Stopper part to limit lens unit movement within the space for the Camera module When the Lens and Stopper touch when shaking the Galaxy S6 a minute noise may occur however this is normal due to the operation of the Auto Focus feature of camera The sound made may differ slightly by device types and model When pushing the Home key on Galaxy S6 it makes clack Q When pushing the Home key on my Galaxy S6 it makes clack and it may not good than previous devices what is the cause of the clack A Galaxy S6 applied more heavier force to push Home key for better lightness By this you can feel some clack is made while pushing key But its not device faulty and is a part of the design and concept of the Galaxy S6 device Even though two Galaxy S6 devices have same color each color differs slightly Q Even though two Galaxy S6 devices have same color each color differs slightly Why is this Unlike existing previous devices for color Galaxy S6 applied the multi deposition method which cover the special nano coating several times This is a method utilizing the refraction and blocking of light This express the deep and mystery color like jewelry of Pearl Sapphire but can appear subtle color differences by device This is due to color representation techniques not a defect While playing the video on my Galaxy S6 Edge Distortion on edge part seem to occur Q While playing the vide
4. Cloud Contents like Dropbox Facebook Picasa display are not supported to display anymore My interests category for Lock screen Galaxy Note4 Galaxy S6 afl 100 4 16 05 F dl 63 4 09 pm Display and wallpaper KES Settings SEARCH Sounds and notifications Display Edge screen Font ions an r One handed operation Motions and gestures Screen rotation Applications Personal Smart stay ae From Live Ay in Screen stays on as long as you are looking at it From Gallery Gallery weather Screen timeout Q Themes 30 seconds P Screen mode ae i O Lock screen and security E aA l 2 A Adaptive display ee OO Bots From Gallery M5 From tive My d i z Gallery weather interests p Privacy and safet Auto adjust screen tone 7A y y a F z Adjust the display brightness based on the on f screen image to save power SET AS WALLPAPER A Eaay mode You can set My interests category like travel food as Wallpaper on My interests category as Wallpaper on Lock screen is not Lock screen supported anymore 10 ea Set as ringtone on Music re A a Galaxy Note4 Galaxy S6 a CANCEL Recently added MORE Recently addec Edit Listen via Bluetooth Settings SHUFFLE 1 TRACK X From the beginning aise Settings Data usage Add to now playing list Delete Auto recommendations NFC and payment Auto recommendations can extract the
5. Galaxy S6 with Apps screen sorted by Alphabetical order you cannot create folders and rearrange icons on Apps screen But on Galaxy S6 with Apps screen sorted by Customer order under EDIT status you can create folders or can tap and hold on an app and then drag it over another position to rearrange icons Basically unlike other Galaxy S6 devices only Galaxy S6 flat edge with DT Deutsche Telekom operator had been designed b concept of Alohabetical order due to operator requirements Total 18 SKU of COA COS TTR TRG MAX DDE DTM DHR CRO DNL TNL DPL TPL MBM TMH TMS TMT TMZ Thus if you have Galaxy S6 of DT operator it s impossible to create folders 4 18 0 11 28 EDIT DONE mE 2 i 44 Contacts Messages Internet al 61 0 11 34 and rearrange existing icons To create folders just on Home screen is possible 08 r S Health S Voice Galaxy Apps gt Settings YouTube Play Store S6 With Custom order How do I create folders on the Apps screen 1 2 Please note Galaxy S6 flat edge with DT operator do not support to create folders on Apps screen and to change the sorting of existing icons Total 18 SKU of COA COS TTR TRG MAX DDE DTM DHR CRO DNL TNL DPL TPL MBM TMH TMS TMT TMZ Unlike other operators Galaxy S6 with DT operator had been designed with App screen sorted by Alphabetical order due to operator requirement and App screen with Alphabetical order do not support to cre
6. g a F re Pr A SE on er T TAS n E E er a E Ao a al Tat 4 PZ 5 aes F 4 s foe i z f TELE z a nennu r 1 i CEL e nana nasa pe nasa eur es k peur Peer Ces n L LL LL LE LL pps OB Galaxy A OO Essentials Must have apps designed for your Galaxy i ana Phone Contacts Messages Internet Apps Phone Contacts Messages Internet Apps Its not possible to loop pages on Home and Apps screen since possible page count on Home screen is no limited Pedometer steps of S Health on lock screen Galaxy Note4 Pedometer li M card Emergency calls only il Tue 7 Apr 2015 552 Tue 7 April Galaxy S6 xO O u h i IAA nar C ii No SIM card Emergency calls Increase your daily activity track your step count and log your workouts 8 LT BY Se ES S Steps Goal 10000 steps Ae Se 43 6000 0 02 km 1 kcal Distance Calories Why not track your heart rate W SCOREBOARDS Steps of S Health is displayed on lock screen when you set up Steps of S Health is not displayed on lock screen even though Pedometer on the S Health you set up Pedometer on the S Health Screen Mirroring menu deletion on Settings Galaxy Note4 Galaxy S6 gt lt NFC and sharing Settings ARCI NFC and payment Nee NFC Themes Lock screen and User manual NFC security On Connections On Settings Co
7. highlights from sound files More connection settings Sounds and notifications Display Edge screen Motions and gestures Set as Phone ringtone Settings Details L Caller ringtone Ce Alarm tone Over the Horizon Samsung Brand Music O Applications Personal Over the Horizon 164 bpi Wallpaper Samsung Over the Horizon 44 pb Samsung Changed to Because Galaxy S6 does not support the multi route to access same You can set ringtone directly on Music app function and it s concept duplicate access menu were deleted except main access route You can set on Sound and notifications of Settings 11 Multi window feature s deletion on Quick panel Galaxy Note4 Galaxy S6 GOO66 60060 S Finder Quick Connect Q S Finder Quick Connect Connected as a media device Touch for other USB options Cable charging Charging 71 Approximately 1 h 46 m un SKTelecom SKTelecom Via Quick panel you can set Multi window feature You cannot access Multi window feature Via Quick panel For multi window Drag down diagonally from either end of the top edge Or Tap ON to open the list of recently used apps Note some apps may not support this feature 12 For VOC issues gt Guide for VOC issues Galaxy S6 device does not turn on even though tried to boot device firstly after purchase Q When trying to turn on my Galaxy S
8. sort by Alphabetical order the icons on Apps screen but cannot search for Sorting menu on Galaxy S How do I sort by Alphabetical order the icons on Apps screen A Galaxy S6 have been designed with newly simplified User Interface Accordingly Galaxy S6 s simplified Apps screen do not support dedicated menu to sort by Alphabetical order or Custom order the App icons manually and it s one normal concept of S6 Dedicated menu for sorting is not supported but you can rearrange the icon position by type of your Galaxy S6 App screen There are two types for Galaxy S6 Apps screen and it s decided by icon sorting order which are Custom order type and Alphabetical order type 3 ai 18 11 28 8 18 11 29 EDIT Edit Phone Contacts Camera Music Create folder Remove folder Sort by Downloaded apps S F Uninstall disable apps SCC ES Hide apps a8 AU Voice My Files GALAXY S Health S Voice Recorder Apps Qar stg Custom Alphabetical order Cancel Settings YouTube Play Store Manager Smart PEN UP Flipboard Dropbox Evernote Remote Galaxy S6 don t support specific menu for sortin Note 4 have menu for sorting icons How do I sort application icons on Apps screen 2 2 Q would like to sort by Alphabetical order the icons on Apps screen but cannot search for Sorting menu on Galaxy S6 How do I sort by Alphabetical order the icons on Apps screen Cont A On
9. 6 firstly after purchase it does not turn on Even though tried to boot device the fist time after purchase why does not my device turn on C0 JING A In device packing process if the protective vinyl cover to protect the device surface is too PES j tightly attached on device the power key can be pushed by protective vinyl cover and the device can power on As a result the battery can be completely discharged during shipping of device and the device cannot be turned on immediately If the device does not turn on immediately even though you tried to boot device firstly after purchase please try to turn on again after allowing a depleted battery to charge for a few minutes before turning on the device My Galaxy S6 makes a slight noise when shaking the device Q When shaking my Galaxy S6 there is occasionally a slight small noise from within inside of device Is my device faulty what is the cause of the sound A Your device is not faulty the sound is due the Camera Lens Barrel required to operate the Auto Focus function Your Galaxy S6 supports the Auto Focus feature required for high quality and high resolution of camera The 16 MP Camera module Lens Unit Image Sensor and Auto Focus feature adjusts focus by moving the Lens Units up and down over the Image Sensor This enables Auto Focus speed and accuracy and helps in reducing battery usage However Camera module is fitted with a
10. It is issue of Google Play Store by itself and Google will release the improved version soon Before releasing of improved version from Google temporarily you can use the Play Store normally again by next method Please move to Home screen and tap the message app and tap new message icon When Attention pop up is displayed tap OK After that please try again in Google play store Keypad will be working well SAMSUNG New message Attention The Samsung keyboard learns your writing style and tries to predict what you want to type by remembering what you enter x Passwords will be excluded but e eas more personal information such as ds credit card numbers will be stored Turn on personalized data no msssegos Tap OK to use this feature If you 112131415161718 9 0 1 2 3141516 7 8 9 0 do not want your personal data to be stored go to keyboard settings Giwieiritiyfulifotp Giwieiritiyfulifoitp and uncheck personalizess alsidiffgihijpkit alsidifigihiifkil Pizixicivibinim Pizixicivibinim Sym amp English US Next Sym fe i English US i Q a Eog arigi 5 Try again gt i 3 Tap new message 4 Tap OK 2 Tap M 1 Move to Hom Tap Message icon screen Note This phenomenon will not occur in Play Store 5 4 11 version or over and Google will release the Play Store of improved version soon NOW qdo I sort application icons on Apps screen 1 2 Q would like to
11. ate folders and to change sorting of icons It s normal simplified concept of Galaxy S6 If you have Galaxy S6 with DT operator and would like to create folders please do creating just on Home screen Q How do create folders on the Apps screen Next steps are not available on Galaxy S6 with DT operator 1 The Galaxy S6 and S6 Edge feature a user interface that makes it even easier than before to create folders On the Apps screen tap EDIT 2 Tap and hold on an app and then drag it over another app 3 Drop the app when a folder frame appears around the apps A new folder containing the selected apps will be created 4 Tap the area above the horizontal line and enter a folder name To change the folder color tap ad 31 L 13 31 EDIT 4 2 Tap to 4 1 Tap and change color Enter name 2 Tap and hold and Galaxy Jid Galaxy Apps S Health Galaxy Galaxy Apps S Health drag it another ap o N mai 3 Drop app r 7 Olle es i eo i SVoice Galaxy Apps komos gt Smart Settings YouTube Play Store EU TS How do I create folders on the Apps screen 2 2 Q How do create the folders on Apps screen Cont 5 On Apps screen your new folder is created To add more apps to the folder tap and hold another app and then drag it to the folder 6 To remove an app from folder tap a folder 7 On apps within folder tap and drag the icon to rem
12. ge time when charging for 10 minutes Q I heard Galaxy S6 can support 4 hours of usage time when charging for 10 minutes Is it fact A The Galaxy S6 has a built in fast charging feature Thus you can use this feature to charge the battery more quickly while the device or its screen is turned off The value is possible only when connecting device directly to a battery charger that supports Samsung s Adaptive fast charging feature or Qualcomm Quick Charge 2 0 and test example results for a specific test environment The usage time can change for different situation and may vary depending on the charging conditions and device status But increasing usage time via Fast charging is not identical with usage time on Smart manager because the usage time remaining on Smart manager is calculated based on accumulated battery consumption pattern of each person by learning your usage pattern for a few days When trying to open Message app message app is forcibly closed Q When using message app on Galaxy S6 message appis forcibly closed with error unfortunately messaging has stopped working What is the problem A The phenomenon can appear on Galaxy S6 devices when WebView with 32bit had been restored to Galaxy S6 based on 64bit WebView is a specific embedded application supported by Google and is related with message app After purchasing S6 when you restore previous android applications on Setup Wizard old version WebVie
13. ngs Calculator TI Voice My Files Galaxy S Health Smart Recorder Apps Remote A ro w Gr PEN UP Flipboard Dropbox Evernote Remote Help S Health Smart Evernote When creating folder for apps its possible to select multi icons F dl 52 6 3 01 pm OneDrive OneNote Changed to When creating folder for apps its impossible to select multi icons since method to create folder is changed Tap and hold on an app and then drag it over another app To add more apps to the folder tap and hold another app and then drag it to the folder 4 Page looping on Home and Apps Screen Galaxy Note4 Galaxy S6 Q 9 15 15 16 Q il 92 1 v GALAXY Be activ Essentials 2 bk healthy Essential apps recommended for you Tue 7 April Meet Coach by Cigna GALAXY Gifts L Enjoy exclusive gifts for your ts GALAXY Tap here to add a city s r sh aoe Sp Cea Sn oas 9e oe A mee Fs Ff Gallery S Planner Voice PEN UP Email Camera Play Store Google MM Dropbox WhatsApp Facebook Recorder _ lt No gt ee N k y ee le N 7 cie Phone Contacts Messages Internet Apps Phone Contacts Messages Internet Apps Phone Contacts Messages Internet It s possible to loop pages on both Home and Apps screen when Briefing page Is deactivated Social F E RA m A al gt i
14. nnections ee Nearby devices wri ay wir Bluetooth Printing Bluetooth Tethering and Mobile hotspot Screen Mirroring Flight mode Share your device s screen with another device Flight mode MirrorLink Mobile hotspot and tethering Data usage eue Location NFC and sharing 2h More networks Tap amp Pay Device On Settings you can access Screen Mirroring Because Galaxy S6 does not support the multi route to access same function and it s concept duplicate access menu were deleted except main access route You can access to Screen Mirroring via Quick panel and Video Gallery app p Available feature on Edge screen fo 7 Galaxy Note4 Galaxy S6 Changed to Galaxy S6 don t have extra screen for Edge screen and it s part Regardless with screen On or Off you can always use Edge panel for design concept When screen is turned on you can use People Edge feature Edge panel is possible to use only when screen is turned off Contents in Dropbox Facebook Picasa on Gallery Galaxy Note4 Select Edit Delete sh Content to display are Content to display FRERE gt F4 Search Slideshow All content Studio Content on device Settings Content in Dropbox Help Content in Facebook Content in Picasa Format View in original folders CANCEL OK On Gallery Dropbox Facebook Picasa Contents are possible to On Gallery SNS
15. o file on my Galaxy S6 Edge device especially distortion on edge part seem to occur Is my device the faulty A Galaxy S6 Edge device supports curved full screen while playing the video Due to curved edge screen s design character you may feel video on Edge screen is specially distorted But this is not device faulty but natural operation caused from curved edge screen and does not affect device performance And the colors on the curved screen may look different depending on your viewing position Due to a phenomenon called WAD White Angular Dependency which is due to the inclined curved surface of the S6 Edge screen the color at the edges of the Galaxy S6 Edge display more darkly For an AMOLED display the WAD phenomenon results in the color white sometimes appearing to have a Green tint or on occasion a Blue or Yellow tint when viewing the AMOLED at an angle Due to WAD phenomenon like this you may feel video on Edge screen is specially distorted but it s not device faulty but normal operation by device design concept On Edge screen notifications about new emails don t work Q I have known Galaxy S6 Edge set the device to light up the Edge screen when new emails are received Besides through People Edge feature the Edge screen light up with different colors when there are email notifications about contacts in My people But although I received the new emails Galaxy S6 Edge doesn t notify about new emails
16. ove from folder to empty space 8 Now a app is removed from folder If only one app remains within the folder folder is also removed 9 If all is completed tap the DONE TPES TFET d 34 13 43 EDERE LETELA REZZA oe DONE Galaxy Galaxy Apps 7 Tap and drag FF 5 New folder is created 29 When trying to install Viber app on Google Play Siore installation do not work normally Q When trying to install Viber app on Google Play Store Galaxy S6 do not respond and installation do not work normally What should I do for the faulty A It is issue of Google Play Store by itself Samsung is aware of this symptom and Google will release the improved version soon Before releasing of improved version from Google temporarily you can install Viber app normally by next method Please move to Home screen gt Tap the Recent key gt Close the activating Play Store gt Return to Home screen gt Activate Play Store and try to install Viber app again 5 Install again Viber A Viber Media S r NS in app purchase Downloads 6 834 661 2 Communication Similar Viber Free messages and calls with 7 x Play Store anyone anywhere as PUBLIC CHATS zm ee 2 CLOSE ALL Books MORE CS Viber 2845 Viber for Android Full Guide 30 Revision History This version replaces all previous versions Date Version Commen
17. rized wireless charging pad for Galaxy S6 Note Qi inductive power standard Qi is an interface standard developed by the Wireless Power Consortium for inductive electrical power transfer The Qi system comprises a power transmission pad and a compatible receiver in a portable device To use the system the mobile device is placed on top of the power transmission pad which charges it via resonant inductive coupling lm worried about damage on Screen with a small shock or drop Q Pm worried about damage on Screen with a small shock or drop A Galaxy S6 succeeds in securing screen durability as well as design beauty with Gorilla Glass4 amp Aluminum metal frame The durability of Gorilla Glass4 is doubled than GS5 and Galaxy S6 structure makes Aluminum metal frame drop firstly when it drops ft a e This specific Aluminum 6013 is 1 5 times rigid harder than normal one 1 aS so that S6 can resist on bending slightly Is my device the faulty A Galaxy S6 was designed strengthened by buffer structure to prevent LCD damage from external shocks In other words to attach LCD window the material of foam cushioning type is applied and it roles shock absorber to protect the window when it drops Because of foam cushioning structure like this you may feel the window seem to move up and down slightly but its intended design concept and normal operation Is it fact that Galaxy S6 can support 4 hours of usa
18. ts Global CS Team made Initial version of Galaxy S6 Appendix guide 2015 04 13 V1 0 Screenshots from SM G925F device HQ CS team updated Slide 24 When trying to open Message app message app is forcibly closed Slide 25 Keypad in Google Play Store is forcibly closed 2015 04 15 V2 0 mat Slide 26 27 How do sort application icons on Apps screen Slide 28 29 How do create folders on the Apps screen Slide 30 When trying to install Viber app on Google Play Store installation do not work normally 31 END Customer Consultant Guide Android mobile technology platform Region Global Language English
19. w with 32 bit had been retrieved then it can cause problem in message app since WebView with 32bit cant be compatible with Galaxy S6 based on 64bit It s necessary to modify by Google Server Samsung have been already known this symptom and Google will release the improved version soon Temporarily before releasing of improved version from Google you can use the message app normally again by next method Apps gt Settings gt Applications gt Application Manager gt ALL tab gt Select Android System WebView gt Select Uninstall Update all 94 MM 16 56 all 94 16 56 PREVA 16 57 URL 17 36 46 Al 82 8 08 56 EDIT Je bei Application manager near ro plo our alec eee WebView Phone Gallery Pel Contacts F NFC and payment rae Ru analog 4 Flick screen to the a y 4 f amp PF More connection settings ication se right direction to move to 1 N T D A TES Device All tab i aT Show notifications Sounds and notifications AP 00B x f J Display das Total APT Android System WebView Edge 75 83MB Data Internet re gt ae o Email Application S Planner Messages Music Galaxy Galaxy Apps YouTube Phone ANT Radio Service Launch by default 0 99MB e No defaults set Keypad in Google Play Store is forcibly closed Q I have opened Google Play Store and tap the search icon But the keyboard is forcibly closed immediately after blinking pop up How can fix this A
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