Monarch 9800™ Series Printers
Contents
1. Manufacture s Name Monarch Marking Systems Inc Manufacture s Address 170 Monarch Lane at 175 and SR725 Miamisburg Ohio 45342 USA Declares that the product Product Name Table Top Thermal Printer Model Number M9820 Conforms to the following Product Specifications Safety EN60950 1988 AMT 1991 AM2 1991 EMC C LS P R 22 EN 55022 Class B 1985 FCC Part 15 Subpart B Class A and Class B EMI EN 50082 1 Generic Immunity Standard Jan 1992 IEC 801 2 ESD 8KV Contact 8KV Air Discharge IEC 801 3 Radiated Electromagnetic 3V m IEC 801 4 Electrical Fast Transient Burst EN 60555 2 Line Harmonics Ergonomics NA Supplementary Information Fle Miamisburg Ohio October 23 1996 Location Date Signature VP ENG 10 23 96 DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacture s Name Monarch Marking Systems Inc Manufacture s Address 170 Monarch Lane at 175 and SR725 Miamisburg Ohio 45342 USA Declares that the product Product Name Table Top Thermal Printer Model Number M9830 Conforms to the following Product Specifications Safety EN60950 92 AM1 AM2 AM3 EMC C LS P R 22 EN 55022 Class B 1985 FCC Part 15 Subpart B Class A and Class B EMI EN 50082 1 Generic Immunity Standard Jan 1992 IEC 801 2 ESD 6KY Contact 8KV Air Discharge IEC 801 3 Radiated Electromagnetic 3V m IEC 801 4 Electrical Fast Transient Burst EN 60555 2 Lin2. OFF ON Supply Type Continuous Die Cut Black Mark ON OFF OFF OFF OFF ON Ribbon Transfer Direct OFF ON Feed Mode Disable On Demand Enable On Demand OFF ON Requires a special cable Setting Dip Switches B 3 B 4 Setting Dip Switches GLOSSARY The following terms will help you use this manual continuous mode download send format host LCD MONARCH leader on demand mode print job online Supply Sensor Supplies System Administrator Mode in which the printer prints all the labels in the batch without stopping Transmission of data from the host to your printer Supply layout or design which the System Administrator downloads as a format packet to your printer Any mainframe minicomputer data collect terminal or personal computer sending data to the printer Display on the printer used to indicate printer conditions and problems Wrap around a new roll of ribbon with Monarch printed On it Mode in which the printer stops after each label to allow you to remove it Actual data printed on a label or tag The host may download the print job together with the format or as a separate packet The print job is also called a batch Direct communication between a computer and the printer Senses whether supply is loaded or needs to be loaded in the printer Located in the supply path Labels used for printing Person responsibl
3. 11753101 BNC Connector 10Base2 Part 11753102 Printhead Assembly Kit Part 117971 Ribbon Take up Core Part 117961 20 30 or 40 available in two three or four inches High Energy Ribbon 9830 printer only Tear Bar A 2 Specifications amp Accessories SETTING DIP SWITCHES B To change the DIP switch settings move the switches to the desired position and then turn on the printer NN Upper Dip Switches Lower Dip Switches If you select Software Controlled the parameters in Packet F will override the communication settings Software Controlled uses the last sent Packet F settings or the defaults Turning on the printer activates the DIP switch settings Make sure the DIP switch settings match the printer s setup for ribbon or supply type Setting Dip Switches B 1 DIP Switches Upper DIP Switches Baud Rate 38400 ON ON OFF 19200 ON OFF ON 9600 ON OFF OFF 4800 OFF ON ON 2400 OFF ON OFF 1200 OFF OFF ON S oftware Control OFF OFF OFF Data Bits 7 Data Bits ON 8 Data Bits OFF Stop Bits 2 Stop Bits ON 1 Stop Bit OFF Parity Even ON OFF Odd OFF ON None OFF OFF Parallel Port Centronics Mode OFF IEEE 1284 ON B 2 Setting Dip Switches Lower DIP Switches Flow Control XON XOFF RTS CTS DTR ON OFF OFF OFF ON OFF Diagnostics Normal Diagnostics Mode OFF ON Verifier No Verifier Verifier Installed
4. DTR DSR 2 CTS RTS or 3 XON XOFF Internal code page selection must be O Internal 1 ANSI 2 DOS 437 or 3 DOS 850 Cut adjustment must be 300 to 300 dots RS 232 Trailer string is too long Use a maximum of 3 characters ENQ Trailer string is too long Use a maximum of 3 characters The buffer type must be T transmit R receive I image F format batch data and graphics D downloadable fonts or V vector scalable fonts The storage device type must be N non volatile RAM or R volatile RAM The buffer size is invalid The printhead width is invalid Action must be 0 disable or 1 enable for Backfeed Control Dispense position must be 50 to 200 dots and or the backfeed distance is greater than the dispense position Backfeed distance must be 10 to 200 dots Check digit scheme number must be 1 to 10 Modulus must be 2 to 11 Check digit algorithm must be D sum of digits or P sum of products Troubleshooting 7 9 325 Duplicating direction must be 0 or 1 327 Amount of row adjustment must be 0 to 999 328 Duplicate count must be 0 to 999 340 Bitmap line encoding must be H Hex or R Run length 350 Font selector must be 1 to 9999 351 Font data length must be 68 to 16384 352 Insufficient font memory is available for the downloaded font 380 J ob request is outside the range 0 to 4 400 Invalid character following 401 Internal software failure Call Technical Supp
5. t take effect until they are downloaded to the printer The batch packet initiates printing of the label when it is downloaded That s why it s important to attach the batch packet to the END of the FAB file or download it last if it s a separate packet 1 Double click the File Download icon from the MONARCH quick set program group 2 Select a communications port from the Communications Port box If you aren t sure which port to use try the default setting that first appears 3 From the File menu select Send 4 Type C QUICKSET FAB SAMPLE FAB in the Filename box and click A label similar to this should print ITEM NO 12345 The batch packet should always be the last packet the printer receives If you create a batch packet that is separate from the format packet be sure to send the batch packet AFTER the format packet Using the Software 2 13 5 From the File menu select Exit to close File Download Using the DOS Version 1 From the DOS prompt change directories to C quickset local or to the directory where you installed quick set 2 Type dload and press The DOS version of Printer Configuration begins Use to move around the screen Can I Print Logos and Other Pictures You can include logos and other graphics on your label If your graphic is an 8 bit monochrome bitmap BMP extension you can use Label Designer to place the graphic in your format You can also download graph
6. the interference at his own expense CANADIAN D O C WARNING This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dicte par le minist re des Communications du Canada Trademarks MONARCH is a registered trademark of Monarch Marking Systems Inc 9800 9820 9830 and 9835 are trademarks of Monarch Marking Systems Inc Microsoft and MS DOS are registered trademarks of Microsoft Corporation Windows is a registered trademark of Microsoft in the U S and other countries Centronics is a registered trademark of Centronics Data Computer Corporation TrueType is a trademark of Apple Computer Inc Hewlett Packard is a registered trademark of Hewlett Packard Company Adobe and Acrobat are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions Monarch Marking Systems Technical Support in Switzerland Gomaro s a 1123 Aclens P O Box 608 http www gomaro ch Dayton Ohio 45401 e mail info gomaro ch Tel 021 869 97 70 STATEMENT OF WARRANTY ON MONARCH MACHINES Limited Warranty THIS LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARR
7. The peel bar is only available on the 9830 printer Care and Maintenance 6 3 7 Moisten another cotton swab with isopropyl alcohol Rub the cotton swab across the printhead and remove any build up Y poa 8 Rub the cotton swab across the supply sensor and remove any build up Supply Sensor SAN AKNUNN 9 Clean the build up in the supply path 6 4 Care and Maintenance 10 Let the printer dry and reload your supplies 11 Close the exit cover by pushing firmly on itas shown Both latches will click into place WA VY 12 Close the cover and printhead assembly 13 Turn on the printer 14 Press Feed to position the supply under the printhead Resend your format batch and check digit packets Care and Maintenance 6 5 Replacing the Printhead You may have to replace the printhead if it is damaged or worn out For example you may see 616 bad dot or dots or 765 printhead failure error codes See Appendix A Specifications and Accessories for the printhead part number CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead Clean the printhead to remove any Salt or oil left from handling prior to operation To replace the printhead 1 Turn off the printer 2 Open the cover 3 Unlock the printhead by turning the retaining
8. You will see the Character Selection box Click Font Type and select from HP Laserjet HPCL4 or TrueType Click when you are finished Click Font and select the font style and point size you want to convert for TrueType fonts For HP fonts select the Sfp file and click when you are finished 2 10 Using the Software 5 Select from a Predefined Character Set or use a custom character set by highlighting characters with the mouse Select characters by clicking the left mouse button Deselect characters by clicking the right mouse button Selecting only the characters you need reduces the size of the font packet Make a note of the Font ID because it is the number you need to use in your format 6 Click Convert 7 Enter a name for the font file with a pel extension Click The font file is converted 8 Click Download Choose the font file to download and click Make sure the printer is connected and ready to receive data The font file is downloaded and ready to use Providing Data The printer must receive a batch packet to initiate printing of a label If your format has any variable data a field defined as Field Type Entry in Label Designer you must supply the data within the batch packet With Label Designer you can either append a dummy batch packet to the end of the FAB file or only save the format file You can edit the dummy batch packet to contain actual data to print If you only sav
9. latch SY 6 6 Care and Maintenance 4 Press forward and down on the two latches on top of the printhead assembly as shown The printhead will drop down N Z 7 X Ns MR amp 7 5 Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place 6 Carefully unplug the cable from the printhead as shown CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead 7 Carefully plug the cable into the new printhead Care and Maintenance 6 7 8 Align the new printhead with the tabs 9 Snap the printhead into place Donot touch here X Sy Make sure the printhead cable does not touch the ribbon roll 10 Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling 11 Let the printhead dry and reload your supplies 12 Close the printhead assembly and the cover 13 Turn on the printer 14 Press Feed to position the supply under the printhead 6 8 Care and Maintenance Adjusting the Wide Narrow Knobs You may need to adjust the two wide narrow knobs according to the width of your supply For supply that is more than two inches adjust the knobs to the wide setting For supply that is two inches or less adjust
10. need to change the printer s setup You will see the Monarch Printer Setup box Monarch Printer Setup Supply Settings Ribbon B Eod Mode E Sn E Supply Position 0 4 Margin Adjust o F Print Adjust o F O Overfeed Oo Batch Separators System Setup Intensity Control Print Speed Lighter Darker Auto Select e WA T O Send Configuration Packet Everytime You can change any of the following setup options Ribbon Feed mode Supply Type Supply Print Margin positions Print Speed and Print Contrast You can also enable Overfeed or Batch Separators 7 Click when you are finished with the setup options The printer driver is now ready to use Online help is available by clicking Help from the Monarch Printer Setup box 2 4 Using the Software Installing Adobe Acrobat Reader If you want to refer to the Packet Reference Manual you must install Adobe Acrobat Reader and the online version of the manual 1 2 S tart Windows Insert the Adobe Acrobat Reader Disk 1 diskette into your floppy drive From the Program Manager File menu choose Run Type A DISK1 SETUPEXE and click If your diskette is in a drive other than A change the command line accordingly Respond to additional prompts as necessary When Setup prompts you to enter the next diskette insert the Adobe Acrobat Reader Disk 2 diskette into your floppy drive Click When Setup is complete a box displays Installatio
11. of the printer 8 Adjust the supply guides so they touch the supply Push up on the supply lever to lock the supply guides into place 9 Hold the printhead assembly by the printhead tab while pressing down on the printhead release 3 4 Loading Supplies 10 Close the printhead by pressing down on the thumb well until you hear it click into place Thumb Well lt gt i Lf if WY AN Poo fi D 4 At i i S 11 Close the cover 12 Press Feed to position the supply under the printhead You may need to adjust the wide narrow knobs depending on the width of your supply See Chapter 6 Care and Maintenance for more information Loading Supplies 3 5 Loading Fan Fold Labels Make sure the printer is configured for the correct supply type To load fan fold labels wh s foo 1 Open the cover I 2 Unlock the printhead by turning the ae latch JE NS TA o 3 6 Loading Supplies 3 Lift printhead assembly using the printhead tab until the assembly locks into place Br Oa Ga aeS a CES Ee Se lt Nees ance eed Printhead Tab e A MT i DE Deflector Tab 4 Place the supply stack behind the printer label side facing up The supply may be kept in the box 5 Push down on the supply lever to unlock the supply guides 6 Lay the label strip over the supply holder and across
12. printer 29 Ib 13 kg for 9820 printer 33 Ib 15 kg for 9830 printer 115 Vac 60Hz 100 Vac 50 60 Hz 230 Vac 50Hz For Thermal Transfer ribbon 40 to 95 F 4 to 35 C For Thermal Direct 40 to 104 F 4 to 40 C Thermal at 4 inches 102 mm wide 203 dpi 8 0 dots per mm Thermal Transfer ribbon or Thermal Direct Thermal Transfer or Direct 1 2 inches 31 mm minimum 4 25 inches 108 mm maximum 1 inch 25 mm minimum 12 0 inches 305 mm maximum for 9820 printer 16 0 inches 406 mm maximum for 9830 printer Specifications amp Accessories A 1 Ribbon Specification Ribbon Storage Print Speed Do not leave ribbon in direct sunlight high temperatures or high humidity For high temperature or high humidity environments contact Monarch for supply recommendations 2 5 1PS 64 mm for all serial bar codes 2 5 IPS 64 mm 4 0 IPS 102 mm or 6 0 IPS 152 mm for other operations We recommend a print speed of 2 5 IPS for labels less than two inches long using backfeed or on demand mode printing Ribbon Type Ribbon Widths Ribbon Length Accessories Standard or High Energy only available on 9830 printer 1 3 inches 33 mm 1 6 inches 41 mm 2 16 inches 55 mm 3 15 inches 80 mm 4 13 inches 105 mm 23 600 inches 600 meters International Fonts Internal TwinAx CoAx Protocol Converter Part 117532 LAN PrintServer RJ 45 Connector l0BaseT Part
13. printhead assembly If necessary remove the label roll and ribbon Remove the jammed labels and reload the label roll Close the printhead assembly and turn on the printer Press Feed to position the supply under the printhead a7 FY Np Cleaning The rate and frequency at which you print determines how often you must clean the printer You may need to clean the printhead and platen roller if there is any adhesive build up in ile Supp pal MH e after printing approximately six rolls of Ht HII fif supply after using two ribbons or rial rl whenever you load new supplies Pet eter daily if your printer is in an excessively dirty hot or humid environment e when you see voids in the print as shown You may have to clean the supply sensor more often if you frequently receive supply error codes 6 2 Care and Maintenance To clean the printhead supply sensor and platen roller 1 Turn off the printer 2 Open the cover and printhead assembly 3 Remove the label roll and ribbon when cleaning the printhead 4 Press down on the exit cover tabs to open the exit cover on the front of the printer AY Tii Exit Cover 5 Moisten a cotton swab with isopropyl alcohol Turn the platen roller with your finger and run the cotton swab across it Make sure the platen roller is clean all the way around 6 Rub the cotton swab across the peel bar and remove any build up
14. the supply guide so thata few inches extend past the front of the printer Tuck the supply under the nibs on the supply guide Loading Supplies 3 7 7 Adjust the supply guides so they touch the supply Push up on the supply lever to lock the supply guides into place O O AN Supply Lever eas A ee Make sure a few inches of supply are past the front end of the printer 8 Hold the printhead assembly by the printhead tab while pressing down on the printhead release 3 8 Loading Supplies 9 Close the printhead by pressing down on the thumb well until you hear it click into place Thumb Well 10 Close the cover 11 Press Feed to position the supply under the printhead You may need to adjust the wide narrow knobs depending on the width of your supply See Chapter 6 Care and Maintenance for more information Loading Supplies 3 9 Loading Labels for Peel Mode 9830 only In peel mode the printer separates the backing paper from the label The next label is not printed until the completed one is removed from the printer Make sure the printer is configured for on demand mode and the correct supply type The minimum feed length for peel mode is 1 5 inches You must use non perforated supplies for peel mode Hold the leading edge of peeled labels when printing on stock longer than six inches 1 Open the cover fi 3 10 Loading Suppl
15. the knobs to the narrow setting You must adjust both of the knobs to the same position For wide supplies push down and turn the wide narrow knobs clockwise with a screwdriver For narrow supplies turn the wide narrow knobs counter clockwise with a screwdriver until it pops back up LOU fe EAA Y The adjustment is shown in the wide position Care and Maintenance 6 9 Adjusting the Print Contrast You may need to adjust the print contrast if the printing is too light or too dark Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts We recommend you check the bar code print quality with a bar code verifier Using a thin screwdriver turn contrast knob clockwise for darker print turn counter clockwise for lighter print You only have to turn the contrast adjuster slightly Your System Administrator can adjust the print contrast by sending the print control packet See the online version of the Packet Reference Manual for more information The Printer Configuration software provided with the printer can also be used to adjust the print contrast 6 10 Care and Maintenance Replacing the Fuse The printer is shipped with a 115 volt or a 230 volt fuse To replace the fuse 1 Disconnect the printer from the power source Fuse Box Fi 2 Use a screwdriv
16. 0 751 752 753 754 755 756 757 758 759 760 The printer sensed a calibration of different sized black marks Printer didn t detect a sense mark within the maximum feed length or is out of supplies Check or load Supplies Invalid batch received Printhead is overheated Turn off the printer and let it cool Printer didn t detect a sense mark when expected Printer detected a sense mark in the wrong place Printer detected a sense mark that is too long Out of ribbon or ribbon jam Check or load ribbon Remove any slack in the ribbon by turning the take up reel clockwise Printhead is open Close the printhead Out of supplies Load supplies Reload supplies supply length mismatch The supply was not seen or the on demand sensor is not working correctly Check for a supply jam Clear the supply path or reload supplies This error may occur if you remove a label too quickly in the on demand mode The printer does not recalibrate after this error Knife is not moving Call Technical Support Knife jam Remove any jammed tags from the knife Call Technical Support Troubleshooting 7 13 761 762 763 764 765 768 770 711 790 791 792 793 Stacker is full or jammed Empty the stacker or clear the jam before continuing The printer does not recalibrate after this error Low battery Recharge the battery Waiting to dispense label Press Feed Verifier failure Press Clear to cle
17. 830 printer is operating in the on demand mode the next label prints when the previous label is removed from the printer or when Feed is pressed The Paused light blinks until all the labels in the batch are printed You must use on demand printing with peel mode If you are using peel mode remove the excess backing paper by pulling up across the saw toothed tear edge Make sure the backing paper tears at the edge Hold the leading edge of peeled labels when printing on stock longer than six inches The minimum feed length for peel mode is 1 5 inches You must use non perforated supplies for peel mode Printing an Error Label If the printer displays a data error errors 0 499 press Feed to print an error label MODEL M9835 S U Version 3 0 and continue printing See your System E ETE Administrator about the error label PE NE S PACKET TYPE FIELD TYPE LINE ERROR Clearing Batches All batches are cleared when the printer is turned on You can also clear all or a single batch by pressing Clear after the printer is paused See Using the Control Panel in Chapter 1 for more information Using Batch Separators A batch separator is a striped label that prints in between batches For non indexed continuous supply the batch separator is always six inches long The name of the batch is shown on the batch separator To use batch separators refer to the online version of the Packet Reference Manual pro
18. ANTIES OR REPRESENTATIONS EXPRESSED OR IMPLIED INCLUDING MERCHANTABILITY OR FITNESS FOR BUYER S PURPOSES THERE IS NO WARRANTY WHICH EXTENDS BEYOND THE LIMITED WARRANTY The Monarch product covered by this limited warranty is warranted to be free from defects in materials and workmanship for a period of one 1 year from the date of shipment to the original purchaser The limited warranty on the printhead is one 1 million inches or 100 000 inches for High Energy Ribbon This limited warranty does not cover damage by accident abuse or violence or use by the original purchaser of other than the standard supplies furnished by or meeting the specification of Monarch or the Monarch product is operated or maintained contrary to the instructions provided by Monarch This warranty is void if the machine is altered or repaired by other than Monarch representatives This warranty does not include the furnishing of ribbons ink rollers tags labels or other supplies The Monarch product requiring warranty service may be shipped to the nearest authorized Monarch Service facility with the transportation charges PREPAID Monarch is NOT responsible for damage that occurs during shipment if the product is not shipped in the original Monarch packaging The Monarch product will be repaired free of charge during the warranty period This warranty is valid only in the United States DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014
19. acket Reference Manual that is provided with your printer The Monarch quick set software also helps you develop your packets by automating some of the packet creation process After you create a packet you must download the packet to the printer Your printer comes with MONARCH quick set File Download which mimics aDOS COPY command to the appropriate printer port As you download a packet one or more of the File Download status panels becomes active on the computer screen 2 6 Using the Software Monarch quick set Printer Configuration has a built in download function and does not require use of File Download Before you download any format or batch packets configure your printer Configuring the Printer The printer must be connected and configured before any communication can take place MONARCH quick set Printer Configuration is provided with your printer to help you develop a configuration packet This software sets your PC port to match the printer s communication values and then creates and downloads a configuration packet based on your screen selections such as supply type or currency symbol The values are saved to a file with an extension of PCF If you don t use Printer Configuration to configure the printer set the port values using a MODE command serial port only create a configuration packet using Notepad and then use a COPY command to download the configuration packet You can also configure the p
20. ance of a label For this reason MONARCH quick set Label Designer is provided with your printer This software calculates field coordinates as you design a simulated label on your computer screen and saves the information to a Label Designer file You must then convert the information by saving itas an MPCL format packet FAB extension As with the other packets you create the format packet can be downloaded using File Download For help in using Label Designer refer to the online help available on the Label Designer menu bar 2 8 Using the Software gt 10 11 12 13 14 15 16 17 18 19 20 oe RNS a Double click the Label Designer icon from the MONARCH quick set program group From the File menu select New Type SAMPLE FMT and click Double click on your printer number in the Available box and click Co Click in the Length box and enter 6 0 Click in the Width box and enter 4 0 Click Cow From the Edit menu select Add and then Text Select Fixed in the Field Type box and then click Type ITEM NO and click Type 2 in the Magnification Height and Width boxes and click Click and drag the field somewhere near the top of the tag Be careful not to position it off the edge of the label From the Edit menu select Add and then Text Click Options Data will be entered later using a batch packet Type 5 in the Maximum box and click Type 2 in the Magnification Height and Wi
21. ar the error and continue printing A blank label feeds and the last label reprints Printhead failure Call Customer Service to order a new printhead or printhead kit Printhead has more than 10 bad dots or is not connected Make sure the printhead is connected If necessary call Customer Service to order a new printhead or printhead kit The print motor is not ready Call Technical Support The format specified by the application was not found Reload your application and format and try again The printer is busy Wait until the printer is idle not receiving data or no batch waiting to print before you send any packets This error may occur when you try to print a test label if the printer is busy The printer has an error pending Turn off the printer Wait 15 seconds and turn it back on Resend the packets The printer is not initialized Call Technical Support The printer job queue is full Turn off the printer Wait 15 seconds and turn it back on Resend the packets Errors numbered 900 999 are hard printer failures Call Service if you receive these messages 7 14 Troubleshooting SPECIFICATIONS amp ACCESSORIES Printer Height 12 5 inches 318 mm Width 12 inches 305 mm Depth 13 inches 330 mm Weight 25 Ib 11 kg for 9820 printer Shipping Weight Power Operating Limits Printhead Printing Method Supply Types Supply Widths Supply Lengths 29 Ib 13 kg for 9830
22. cut supplies make sure the DIP switches are set correctly The System Administrator can also send the supply setup packet or use the Printer Configuration software provided with the printer to change the supply type Refer to the online version of the Packet Reference Manual for more information about sending the supply setup packet Loading Supplies 3 1 Loading Labels Make sure the printer is configured for the correct supply type To load fan fold labels see Loading Fan Fold Labels To load a roll of labels 1 Open the cover fi 2 Unlock the printhead by turning the retaining latch ZA y N Q 3 2 Loading Supplies 3 Lift printhead assembly using the printhead tab until the assembly locks into place Printhead Tab Deflector Tab 4 Place the roll of supply on the supply holder Make sure the supply unrolls from the top as shown Supply Holder Guides Do not pick up the printer by the supply holder 5 Adjust the supply holder guides so the sides barely touch the roll Make sure the supply roll turns freely Loading Supplies 3 3 6 Push down on the supply lever to unlock the supply guides 7 Lay the label strip across the supply guide so that a few inches extend past the front of the printer Tuck the supply under the nibs beer f 4 Nibs Supply Lever P3 ADS Ned Make sure a few inches of supply are past the front end
23. dth boxes and click Click and drag the field next to the other field you created From the Edit menu select Add and then Bar Code Select Codel28Num in the Bar Code Type box and click Data will be entered later using a batch packet Click and drag the field somewhere near the bottom of the label Using the Software 2 9 21 22 23 24 25 If you want to save the batch information with your format select Save MPCL Batch from the Options menu If you do not want the batch information saved with the format make sure the Save MPCL Batch is not checked From the File menu select Save As MPCL You will be prompted to save the base file SAMPLE FMT for future editing Click Cox Type SAMPLE FAB and click You can use File Download to send the FAB file to the printer From the File menu select Exit Converting a Font Your printer comes with several standard fonts You can convert and download custom fonts to your printer using the MONARCH quick set Font Utility The font packet also includes a font identifier that must later be referenced by the format If you use Label Designer to create the format any fonts that you download appear in the Font Style list box Refer to the online version of the Packet Reference Manual for information on referencing a font identifier 1 Double click the Font Utility icon from the MONARCH quick set program group From the File menu select Convert Font File
24. e Harmonics Ergonomics NA Supplementary Information Miamisburg Ohio February 24 1997 UL Ft Location Date Signature GETTING STARTED 1 The Monarch 9820 printer and Monarch 9830 printer let you print text graphics and bar codes on thermal transfer ribbon and thermal direct labels The 9820 printer prints labels continuously in one strip or on demand one label ata time The 9830 printer has a peel bar that allows labels to be peeled as they are printed in the on demand mode You can print on die cut black mark or non indexed continuous supplies Non indexed supply does not have perforations or black marks and must be used in continuous mode See Appendix B Setting DIP Switches to select your supply type This chapter includes information about unpacking the printer connecting the power cord connecting the communications cable using the printer s control panel Getting Started 1 1 Audience The Operator s Handbook is for the person who prints and applies labels Ordering Programmer s Manuals An online version of the Packet Reference Manual describes how to create a format and batch packets for printing labels how to configure the printer online how to diagnose printer error messages and how to perform other advanced techniques It is included with the MONARCH quick set software where you can print this manual or order a hard copy version of the Packet R
25. e for creating and downloading packets
26. ed the format file you can create your own batch packet 1 Double click the Notepad icon from the Accessories program group 2 From the File menu select Open and select C QUICKSET FAB SAMPLE FAB A dummy batch packet exists at the end of this file Using the Software 2 11 3 Modify the batch packet to look like the sample below B 1 N 1 1 12345 2 1234567890 4 From the File menu select Save and then Exit to close Notepad If you print the same data on the label every time you can define the fields of your format to contain fixed data This is a very quick way to print and the batch packet is simple The batch packet identifies which format to use but contains no actual data Here is a batch packet that prints one label made up entirely of fixed data B 1 N 11 If your data varies with the application or product you can define the fields of your format to expect entered data In this case a batch must identify which format to use and must contain the data to print Here is a batch packet that prints one label that has two entry fields B 1 N 1 i 1 BARKER amp BATES 2 120 EMERSON LANE Refer to the online version of the Packet Reference Manual that is provided with your printer for information on creating a batch packet usually contained in the FAB You can use File Download to download the batch packet to your printer 2 12 Using the Software Downloading Packets Packets don
27. eference Manual part number TC9800PM To install the software see Chapter 2 Using the Software Unpacking the Printer After you unpack the printer you should have 9820 or 9830 printer Power cord Ribbon take up core may already be on take up reel Operator s Handbook MONARCH quick set software Keep the box and packaging material in case the printer ever needs repair 1 2 Getting Started Connecting the Power Cable To connect the power cable 1 Plug the power cable into the socket Plug the other end of the cable into a grounded electrical outlet i es Power Cable goes here i oe o 52 PSS Wt ey 2 Turn on the printer Press to turn on and O to turn off the printer For information about replacing the fuse see Chapter 6 Care and Maintenance Establishing Communications Before the printer can accept print jobs from the host you must Connect the communication cable to the printer and to the host Set the communication values on the printer to match those at the host Only required if you are using the serial port Getting Started 1 3 Connecting the Communication Cable Make sure the printer is off before connecting the cable to the communication port Ask your System Administrator which method you will use to communicate with the host Serial Communication 9 to 25 p
28. election defined in the field must be 0 Internal 1 ANSI 2 DOS 437 or3 DOS 850 Vertical magnification must be 1 to 7 Horizontal magnification must be 1 to 7 Color must be B D O R or W Intercharacter gap must be 0 to 99 dots Field justification must be B balanced C centered E end L left or R right Data length is too long Bar code height must be at least 20 English 51 Metric 40 Dots or is not within the supply dimensions Human readable option must be 0 1 5 6 7 or 8 Bar code type is invalid Bar code density is invalid Line thickness must be O to 99 dots Troubleshooting 7 5 041 042 043 044 045 046 051 101 102 104 105 106 107 108 109 200 201 202 203 204 7 6 Troubleshooting Line direction must be 0 90 180 or 270 The line segment or box end row is defined outside of printable area The line segment or box end column is defined outside of printable area Dot pattern for line or box must be Line length is defined beyond the maximum length Line type must be S Segment or V vector Imaging mode in the graphic header must be 0 Format referenced by batch not in memory Print quantity is outside the range 0 to 32000 Batch mode must be N new or U update Batch separator must be O Off or 1 On in the batch control field Print multiple is outside the range 1 to 999 Cut multiple is outside the range 0 to 999 Multiple part su
29. er shows a blinking amber light when there is a data communication or data formatting error See the status code box for the error code The printer also shows a blinking amber light when it s ready to print a label in the on demand mode See On Demand Mode Printing for more information Button Functions Feed Pause Feed and Pause Feed and Clear Clear Prints a label in the on demand mode Feeds a blank label if there is no print job Prints a label with error information that is useful to your System Administrator Pauses the current print job or resumes a paused print job Prints a test label when you press the buttons at the same time Allows you to adjust print positions from paused mode See Adjusting Print Positions in Chapter 5 for more information Clears an error Cancels the current print job Cancels all queued print jobs if pressed for two seconds Also clears the communication queue and cancels any packet being received To cancel a single or all queued print jobs the printer must be in paused mode before Clear is pressed Status Code Box The status code box displays a three digit error code to identify any problem the printer may have For a description of the problem look up the error code in Chapter 7 Troubleshooting If there is no error the display will be blank Getting Started 1 7 1 8 Getting Started USING THE SOFTWARE 2 This chapter de
30. er to pry open the fuse box in the back of the printer 3 Remove the old fuse and inserta new one as shown 4 Slide the fuse box back into the printer Care and Maintenance 6 11 6 12 Care and Maintenance TROUBLESHOOTING This chapter provides information about printing a test label solutions to minor printing problems explanations of error messages you may receive while using the printer Troubleshooting 7 1 Printing a Test Label To print test labels Press Feed and Pause simultaneously Hold for one second and release Labels similar to these print Z ZZo mMooOPpE te 10 ME mee MODEL M9820 S W VERSION 1 0 0 0 0 TOTAL INCHES 0000000 CURRENT INCHES 0000000 VOLTAGE 36 96 CONTRAST POT 20 PH RESISTANCE 0846 BAD DOTS 000 TOTAL MEMORY 248 K OPTIONS DIPSW 0000000000000000 The first label shows the printer s configuration by packet A G See the online version of the Packet Reference Manual included on diskette for more information The second label shows the model number software version stock count voltage print contrast printhead resistance number of bad dots installed options and DIP switch settings The test label for the 9830 printer also shows an inch count for the high energy ribbon If test labels do not print press Feed and try again If that does not solve the problem call Technical Support 7 2 Troubleshooting T
31. hooting 7 7 224 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 7 8 Troubleshooting Bar code Intercharacter gap must be O to 99 in printer dots Power up mode must be 0 online or 1 offline Language selection must be 0 English Batch separator code must be O off or 1 on in the system setup packet Slash zero selection must be O standard zero or 1 slash zero Supply type must be O black mark or 1 die cut Ribbon selection must be O direct or 1 transfer Feed mode must be 0 continuous or 1 on demand Supply position is outside the range Contrast adjustment must be 390 to 156 dots Print adjustment must be 99 to 99 dots Margin adjustment must be 99 to 99 dots Speed adjustment is invalid Primary monetary symbol is invalid Secondary symbol selection must be 0 none or 1 print secondary sign Monetary decimal places must be 0 to 3 Character string length in Packet E must be 5 MPCL control characters or 7 ENQ IMD command character Baud rate selection must be O 1200 1 2400 2 4800 3 9600 4 19 2 or 5 38 4 Word length selection must be O 7 bits or 1 8 bits 269 270 271 272 273 282 283 284 285 286 287 290 291 292 310 311 314 Stop bits selection must be O 1 bit or 1 2 bits Parity selection must be 0 none 1 odd or 2 even Flow control selection must be 0 none 1
32. ics packet to the printer contact Monarch for details on acquiring graphics packets The graphic ID must then be referenced within the format packet Refer to the online version of the Packet Reference Manual for information on referencing a graphic identifier Is Additional Software Available Additional software can also be purchased to further simplify the development process For example MONARCH PLATFORM Software works with multiple Monarch printers and is made up of the following software Format Editor Creates a format file that Entry Services uses Entry Services Prompts for variable data Spooler Configures the printer port converts format and data into packets and downloads packets to the printer 2 14 Using the Software LOADING SUPPLIES Ej This chapter describes how to load a roll of supply fan fold supply aroll of supply for peel mode There are three types of supplies Thermal Direct specially treated thermal supplies that do not use a ribbon for printing Thermal Transfer standard supplies that require a ribbon for printing High Energy scratch chemical and temperature resistant supplies that require a ribbon able to withstand high temperatures See Using a High Energy Ribbon in Chapter 4 for more information If you are using thermal direct supplies do not load a ribbon High energy supplies are only available for the 9830 printer If you switch from black mark to die
33. ies 2 Unlock the printhead by turning the retaining latch 3 Litt printhead assembly using the printhead tab until the assembly locks into place w Printhead Tab Deflector Tab Loading Supplies 3 11 4 Place the roll of supply on the supply holder Make sure the Supply unrolls from the top as shown Supply Holder Guides Do not pick up the printer by the supply holder 5 Adjust the supply holder guides so the sides touch the roll Make sure the supply roll turns freely 6 Push down on the supply lever to unlock the supply guides 7 Lay the label strip across the supply guide so that at least 10 inches extend past the front of the printer Tuck the supply under the nibs Leb MASY A ee TE A Supply Lever lh QD C 7 Nibs 3 12 Loading Supplies 8 Adjust the supply guides so they touch the supply Push up on the supply lever to lock the supply guides into place 9 Hold the printhead assembly by the printhead tab while pressing down on the printhead release 10 Close the printhead by pressing down on the thumb well until you hear it click into place Thumb Well PA Pi N A D y p E i pai ee N fi Ys 4 M y Y Loading Supplies 3 13 11 Remove the labels from the first 10 inches of the backing paper 12 Press down on the exit cover tabs to open the exit cover on the front of the pr
34. in cable Part 118364 25 to 25 pin cable Part 118366 Parallel Communication IEEE 1284 or Centronics mode cable Part 118363 See Appendix B Setting DIP Switches for more information 1 4 Getting Started Connect the communication cable into the appropriate port Secure the cable with the connecting screws Serial or spring clips parallel ea Serial Port Default Serial Port Communication Values If you are communicating with the host through the serial port make sure the printer s communication values match those at the host The factory default values are Baud 9600 Word Length 8 bit data frame Stop Bits 1 stop bit Parity none Flow Control DTR To change the printer s communication values ask your System Administrator or see Appendix B Setting DIP Switches Getting Started 1 5 Using the Control Panel The control panel helps you check printer status displays error codes and allows you to perform some basic printer functions Printhead Release QO Power Status Code Supplies 123 Paused Printer Status Lights Power Supplies Paused 1 6 Getting Started The printer shows a steady green light when itis on The printer shows a blinking amber light when itis out of labels or ribbon or when you have a supply jam The printer shows a steady amber light when paused The print
35. inter Ni is oe lt S AR 13 Feed the backing paper over the a bar a Peel a Lower Opening 3 14 Loading Supplies 14 Feed the backing paper through the lower opening of the exit cover Pull down on the backing paper to remove any slack Close the exit cover Tear Edge Backing Paper When removing the backing paper pull up across the saw toothed tear edge Make sure the backing paper tears at the edge 15 Close the cover 16 Press Feed to position the supply under the printhead You may need to adjust the wide narrow knobs depending on the width of your supply See Chapter 6 Care and Maintenance for more information Loading Supplies 3 15 Using the Optional Tear Bar Tear labels against the tear bar Note the following change to loading labels if you ve purchased the optional tear bar Slide the supply between the tear bar and peel bar Tear Bar Peel Bar JAG Do not tear both label and backing paper at the same time Tear labels against the tear bar Tear backing paper against the tear edge SS E E S Tear Edge Backing Paper ______ 3 16 Loading Supplies LOADING RIBBON 4 This chapter describes how to load a ribbon roll There are different ribbon requirements for the three types of supplies Thermal Direct do not use a ribbon for printing Supplies Thermal Transfer require a ribbon for prin
36. k If your diskette is in a drive other than A change the command line accordingly Respond to additional prompts as necessary When Setup is complete a box displays Setup Succeeded Click Repeat the above instructions for the Label Designer and Font Utility diskettes DOS Installation 1 Insert the Printer Configuration and File Download Disk 1 into your floppy drive 2 Atthe DOS prompt type A INSTALL EXE and press If your diskette is in a drive other than A change the command line accordingly Respond to additional prompts as necessary When Setup is complete a box displays Setup Succeeded Press 2 2 Using the Software Installing the Windows Driver A Windows Driver is available for these printers The Windows Driver works with Windows 3 1 Windows 95 and Windows for Workgroups 3 11 1 From the Windows Control Panel select Printers If installing for Windows 95 choose the Printers Folder instead of the Control Panel 2 Insert the Windows Driver diskette into your floppy drive 3 Click and then click nsan 4 Type A and click If your diskette is in a drive other than A change the command line accordingly You will see Add Unlisted or Updated Printer List of Printers Monarch Marking 9820 Monarch Marking 9830 Monarch Marking 9835 5 Select the printer Click Cox Make sure the printer is connected to the correct port Using the Software 2 3 6 Click Setup if you
37. n is complete Click Installing the Online Documentation File After you install Acrobat Reader you must install the documentation file to be read 1 2 S tart Windows Insert the Online Documentation diskette into your floppy drive From the Program Manager File menu choose Run Type A SETUPEXE and click If your diskette is in a drive other than A change the command line accordingly Using the Software 2 5 5 Click to accept C QUICKSET If you changed the default directory when you installed the quick set software change this directory accordingly Setup begins copying the file 6 When Setup is complete a box displays Setup Succeeded Click To use the online manual 1 Start Windows 2 Double click the Packet Reference Manual Icon from the MONARCH quick set program group Acrobat Reader begins and you see the cover of the Packet Reference Manual For help on using Acrobat Reader press F1 or select Help from the menu bar Using The Software The following steps walk you through configuring your printer creating a format converting a font creating the data and then downloading the packets Packet refers to a file that contains information for the printer formatted in a way that the printer can understand Packets must begin with and end with Everything in between these brackets must follow proper MPCLII structure Specific MPCLII requirements are addressed in the online version of the P
38. nergy ribbon option Usea print speed of 2 5IPS inches per second Printhead warranty is reduced to 100 000 inches Serial bar codes cannot be printed Do not use peel mode No more than 20 of the supply should have print black coverage CAUTION The high energy ribbon may break or stick to the supply when more than 20 of the supply contains print Only white high energy supply should be used for bar code printing Reverse fonts cannot be used Loading Ribbon 4 7 A non printing area of at least 1 inch 2 54 mm must exist on the left and right edge of the ribbon Do not print horizontal lines or bars Graphics are limited 4 8 Loading Ribbon PRINTING This chapter explains how to use on demand mode printing print an error label print batch separators adjust the print positions Printing 5 1 5 2 Printing Printing The host sends online packets containing print jobs to the printer To print 1 Turn on the printer 2 Download a format and a batch See Chapter 2 Using the Software or the online version of the Packet Reference Manual for information on downloading print jobs The printer prints a strip of labels 3 Remove the printed labels On Demand Mode Printing When the 9820 printer is operating in the on demand mode you must press Feed to print a label The Paused light blinks when the label is ready to print When the 9
39. ort 402 Field separator is not in the expected location 403 Field separator was not found 404 The number or string that is currently being processed is too long 405 Too many fields exist in the format Communication Failures Errors 409 to 413 usually indicate a communication failure These errors happen when the host and the printer cannot communicate Ask your System Administrator for help Error Description Action 409 Printer memory is full 410 Parity mismatch 411 Framing error baud rate mismatch 7 10 Troubleshooting 412 Flow control mismatch 413 Receive buffer is full Check flow control settings 414 Internal keyboard buffer is full or you need a new keypad 427 Format name must be 1 to 8 characters inside quotes or a printer assigned name 428 Batch name is invalid or graphic not found 429 A field number appears more than once in a format 430 The format uses a graphic file that cannot be found 433 The batch references a field number that does not exist in the format 497 Error occurred during the parallel port loop back test 499 Error occurred during the serial port loop back test Data Formatting Errors Errors 571 to 618 are data formatting errors This type of error happens when a field prints incorrectly Your System Administrator can correct the format batch or graphic packet and send the print job again For errors 571 to 614 the printer will still print but the data may be incomple
40. pply is outside the range 1 to 5 Reserved for knife usage Option number must be 1 4 30 31 42 50 60 or 61 Copy length is outside the range O to 2710 Copy start position must be 1 to 2710 Destination start position must be 1 to 2710 Source field must be 0 to 999 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 Copy type must be 1 Copy after rules or 2 Copy before rules Increment Decrement selection must be I increment or D decrement Incrementing start position must be 0 to 2710 Incrementing end position must be 0 to 2710 The incrementing amount must be 0 to 999 Security value fora PDF417 bar code must be 0 to 8 Narrow element value is less than 1 or greater than 99 Wide element value is less than 1 or greater than 99 Dimension must be 1 to 30 for a column or 3 to 90 fora row Truncation code must be S standard or T truncated bar code Aspect code must be C columns or R rows Option definition must be S set or T template Input device must be D Default H Host K Keyboard N None or S Scanner Pad direction must be L from left or R from right Pad character is outside the range 0 to 255 Check digit selection must be G to generate check digit Primary or secondary price format is outside the range 1 to 15 Data type restriction is outside the range of 1 to 6 Option is not valid for the field Troubles
41. rinter using the Windows Driver See Installing the Windows Driver for more information 1 Connect the printer to your PC If you don t have a cable contact your service representative to order one 2 Double click the Printer Configuration icon from the MONARCH quick set program group 3 In the Communications Port box select the port that is connected to the printer 4 From the Printer menu select Query Printer Values to load the printer s current configuration on the screen Using the Software 2 7 5 Make any necessary changes to the configuration screen If you aren t sure what settings to use try the default settings that were loaded from the query 6 From the Printer menu select Send To Printer to download the new configuration 7 From the File menu select Save As 8 Type SAMPLE PCF and click to save this configuration 9 From the File menu select Exit to Printer Configuration Using the DOS Version A DOS version of Printer Configuration and File Download are available 1 From the DOS prompt change directories to C quickset local or to the directory where you installed quick set 2 Type config and press The DOS version of Printer Configuration begins Use or the hot keys to move around the screen Designing the Format You must design a format to tell the printer how the label should look A format packet is one of the more difficult packets to create because it determines the appear
42. roubleshooting This section helps you correct some problems that may occur Problem Error message appears during startup Action Turn off the printer wait fifteen seconds and then turn on the printer Call Technical Support if the error message reappears Does not print Check supply Check ribbon Send a corrected format and batch packet Does not feed Set wide narrow knobs correctly Partially printed data Clean the printhead Send a corrected format packet Printing shadows or smears Clean the printhead Change supply Check ribbon Light printing Change supply Adjust the print contrast Check wide narrow knobs Check ribbon Heavy printing Clean the printhead Change supply Adjust the print contrast Check wide narrow knobs Check ribbon Voids in printing Clean the printhead Change supply type Check ribbon Serial bar codes do not scan Use a print speed of 2 5 IPS Adjust the print contrast Backing paper is wrapped around platen or peel roller Carefully remove the backing paper Make sure the backing paper tears at the saw toothed tear edge when using backfeed and peel mode If you cannot fix a problem call Technical Support Troubleshooting 7 3 Error Messages You may receive the following types of error messages Data Errors e Communication Errors Some errors numbered 400 438 and 500 574 are internal sof
43. scribes how to install the MONARCH quick set software use the software Four of the diskettes you received with your printer contain MONARCH quick set software Printer Configuration Utility configures printers Label Designer Utility assists in designing formats File Download Utility downloads MPCL packets to printers Font Utility converts and downloads custom fonts Windows drivers allows you to print from a Windows application using your Monarch printer Two more diskettes contain Adobe Acrobat Reader The last diskette contains an online version of the Packet Reference Manual Label Designer allows you to design fixed or variable fields on formats However you cannot enter variable field data using the MONARCH quick set software You need a entry package such as MONARCH PLATFORM To produce custom labels you must create several Monarch Printer Control Language MPCL packets These packets tell the printer where data should be positioned on the label what data should print and much more Using the Software 2 1 Installing the Software MONARCH quick set software works with Microsoft Windows 3 1 or greater Printer Configuration and File Download are also available as DOS programs 1 2 S tart Windows Insert the Printer Configuration and File Download Disk 1 into your floppy drive From the Program Manager File menu choose Run Type A SETUPEXE and clic
44. t change the settings if the printer is paused while printing a batch Change the settings after the batch is done printing Review the following definitions for the different print position adjustments Supply Position Adjusts the machine to print at the vertical 0 0 point on the supply Increase the supply position to move print up decrease to move print down on the label The range is 300 to 300 dots The supply position adjustment should only be made on inital printer setup For format adjustments change the print position Print Position Margin Position Adjusts where data prints vertically on the supply Increase the print position to move print up decrease to move print down The range is 99 to 99 dots Adjusts where data prints horizontally on the supply Increase the margin position to move print to the right decrease to move print to the left The range is 99 to 99 dots Printing 5 5 5 6 Printing CARE AND MAINTENANCE KA This chapter tells you how to clear label jams clean the printhead and platen roller replace a printhead replace a fuse adjust print contrast CAUTION Do not use sharp objects to clean the printhead This may damage the printer and void your warranty Care and Maintenance 6 1 Clearing Label Jams When you are printing and a jam occurs the Supplies light on the printer s front panel blinks To clear the jam Turn off the printer Open the cover and
45. te missing or wrong Error Description Action 571 UPC or EAN bar code data length in the batch doesn t fit the format 572 Batch data doesn t fit the format the field contains blanks or data mismatch 573 Batch data in price field doesn t fit the format or the field contains blanks Troubleshooting 7 11 574 575 600 601 602 611 612 613 614 615 616 618 Batch data in check digit scheme doesn t fit the format or the field contains blanks The graphic included in your format could not be found Imaging error because the batch was refused An error occurred while the batch was imaging The batch was not found during imaging Font bar code or density in the batch doesn t fit the format Batch data is missing or doesn t match the format Reference point off tag Portion of field off tag Bar code width is greater than 16 inches or keywords on PDF 417 bar code exceed 928 A bad dot falls on a bar code and the dot cannot be shifted Call Customer Service to order a new printhead or printhead kit Magnification must be 1 to 7 Machine Faults Errors 700 to 765 happen when there is a problem with the printer Error 700 701 702 7 12 Troubleshooting Description Action An error is pending and the printer cannot continue with the batch Printer received a command that it cannot execute while it is running Check your printer s SETUP settings 703 704 705 75
46. th ribbon rollers and printhead as shown Ribbon Roller Printhead 9 Tape the ribbon to the take up core Do not tape the ribbon to the take up reel Take up Core Take up Reel E I WIAA SS 10 Align the ribbon and make sure it is straight and centered throughout the path 11 Rotate the take up core until the MONARCH leader is past the printhead Loading Ribbon 4 5 12 Remove any slack in the ribbon by turning the take up reel clockwise 13 Hold the printhead assembly by the printhead tab while pressing down on the printhead release Sal a V fe N Ae TE gt PAC Vi rs 14 Close the printhead by pressing down on the thumb well until you hear it click into place Close the cover Thumb Well 4 6 Loading Ribbon Using a High Energy Ribbon High energy ribbon is an option for the 9830 printer It enables you to print on high energy TUFF MARK supplies When you select high energy ribbon for the printer setting you are setting the printer to a higher printing temperature Select this setting only after you have loaded a high energy ribbon and supply or it may damage your printhead To select a high energy ribbon send the supply setup packet everytime you turn on the printer or use the Printer Configuration software provided with the printer The high energy setting is lost when you turn off the printer High Energy Ribbon Limitations When using the high e
47. ting Supplies High Energy require a ribbon able to withstand high Supplies temperatures High energy supplies are only available for the 9830 printer If you are using thermal direct supplies do not load a ribbon If you are using high energy supply be sure to use a high energy ribbon See Using a High Energy Ribbon for more information If you want to use a high energy ribbon you must send the supply setup packet every time the printer is turned on Loading Ribbon 4 1 Loading Ribbon Make sure the printer is configured to use a ribbon To load ribbon 1 ol cover i 4 2 Loading Ribbon 3 Lift printhead assembly using the printhead tab until the assembly locks into place Printhead Tab Deflector Tab Deflector Tab AL AD ae aS F OE Loading Ribbon 4 3 5 Slide the extra ribbon core on the take up reel Use your empty ribbon core as the take up core The take up core only fits on the take up reel one way An extra take up core is available by ordering part number 117961 See Accessories in Appendix A for more information 6 Remove the new ribbon from the package as shown Do not wrinkle or crush the new ribbon 7 Slide the ribbon onto the back reel as far as it will go The ribbon roll only fits on the reel one way Carefully unwind a few inches of ribbon from the bottom of the roll Take up Reel 4 4 Loading Ribbon 8 Carefully feed the ribbon under bo
48. tware errors Errors numbered 900 999 are hard printer failures If you cannot clear an error turn off the printer wait several seconds and then turn on the printer Call Technical Support if you receive any error message not listed in this chapter Data Errors Errors 001 to 405 and 429 to 435 are data errors This type of error indicates that incorrect data was sent to the printer and the printer is ignoring it Your System Administrator should correct the packet and send it back to the printer Error Description Action 001 Format ID number must be 1 to 999 002 Name must be 1 to 8 characters inside quotes 003 Action must be A add or C clear 004 Supply length is invalid 005 Supply width is invalid 006 Storage device must be R volatile RAM 007 Unit of measure must be E English M Metric or G Dots 010 Field ID number is outside the range O to 999 011 Field length exceeds 2710 7 4 Troubleshooting 012 013 014 015 016 017 018 020 021 022 023 024 025 030 031 032 033 040 R ow field position is greater than the maximum stock dimension Column field position is greater than the maximum stock dimension Font selector is invalid Character rotation must be 0 0 degree 1 90 degree 2 180 degree or 3 270 degree Field rotation must be O 0 degree 1 90 degree 2 180 degree or 3 270 degree Field restriction must be V variable or F fixed Code page s
49. vided with your printer Printing 5 3 Adjusting Print Positions You can adjust the supply print or margin positions on the printer by using the control panel buttons Make sure a batch is not waiting to print before you adjust the positions To change the supply print or margin positions 5 4 Printing 1 Press Pause 2 Press Feed and Clear at the same time once to select the supply position twice to select the print position and three times to select the margin position These buttons act as toggle switches between the three supply print and margin position adjustments When you select the position to change the current setting is displayed Press Feed to decrease the current position by one dot or press Feed for two seconds to decrease the value by 10 dots OR Press Clear to increase the current position by one dot or press Clear for two seconds to increase the value by 10 dots If the position has a negative value the supplies light is on After you adjust the position and release the buttons the setting is displayed 4 Press Pause when you are done making adjustments Resend the format so these changes take effect You canno
50. y aE a ae E ENE E A EFT or 2n Sig AP cb vty Trg etre matt aa ce Each product and program carries a respective written warranty the only warranty on which the customer can rely Monarch reserves the right to make changes in the product the programs and their availability at any time and without notice Although Monarch has made every effort to provide complete and accurate information in this manual Monarch shall not be liable for any omissions or inaccuracies Any update will be incorporated in a later edition of this manual 1996 Monarch Marking Systems Inc All rights reserved No part of this publication may be reproduced transmitted stored in a retrieval system or translated into any language in any form by any means without the prior written permission of Monarch Marking Systems Inc WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct
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