ORDER FORM SMA WARRANTY EXTENSION ACTIVE
Contents
1. natural persons in the EU region Australia Chile China Croatia India Israel South Africa South Korea New Zealand Norway Switzerland Thailand and the United Arab Emirates the factory warranty also includes shipping costs or travel and accommodation costs of SMA service personnel for on site repairs This does not apply to islands and overseas territories of the afore mentioned states To determine the warranty entitlement please submit a copy of the purchase invoice and a copy of the warranty certificate The type label on the device must be completely legible Otherwise SMA is entitled to refuse warranty services Please report defective devices with a brief error description to our SMA Service Line If we agree to a replacement we generally send an equivalent replacement device packaged appropriately for transport within two working days The defective device should be packed in this transport packaging for return transport to SMA All warranty services are free of charge only if the course of action is agreed with SMA in advance The customer is entitled subject to SMA s consent to allocate the rights and obligations arising from this warranty extension to third parties SMA will gen erally grant consent to such allocation provided that the third party can pro duce evidence by means of purchase document and warranty certificate that he is the operator of the plant in which the SMA device is installed SCOPE OF THE MANUF2. ACTURER WARRANTY The manufacturer warranty does not cover damage that has occurred due to any of the following reasons e Transport damage e Incorrect installation or commissioning e Failure to observe the user manual the installation manual or the maintenance instructions e Modifications changes or attempted repairs e Improper use or operation e Insufficient ventilation of the device e Failure to observe the applicable safety regulations VDE standards etc e Force majeure e g lightning overvoltage storm fire Neither does it cover cosmetic defects which do not influence the energy production Claims that go beyond the rights cited in the warranty conditions in particular claims for compensation for direct or indirect damages arising from the defective device for compensation for costs arising from disassembly and installation or loss of profits are not covered by the manufacturer warranty insofar SMA is not subject to statutory liability In such cases please contact the company that sold you the device Possible claims in accordance with the law on product liability remain unaffected All claims arising from or in connection with this warranty are subject to German law Kassel Germany is the exclusive place of jurisdiction for all disputes arising from or in connection with this warranty SMA Solar Technology AG Sonnenallee 1 34266 Niestetal Germany SCOPE OF THE SMA WARRANTY EXTENSION ACTIVE The warranty extensio
3. ORDER FORM SMA WARRANTY EXTENSION ACTIVE Warranty extension for Sunny Boy Sunny Mini Central and Sunny Tripower In accordance with our warranty conditions the SMA replacement device is included in the Active warranty extension If your device is defective we will send you a replacement inverter with all the necessary updates at no cost Our Service Line staff will be glad to provide you with advice and assistance at any time if you need technical support Please see our warranty conditions as well Simply fill out the order form and fax or e mail it to us Fax number 49 561 9522 435600 e mail address Warranty SMA de would like to order the SMA Active warranty extension with the following conditions on off payment Power class max O lt 1kVA 135 860 1 lt 2 kVA 150 960 2 lt 3 kVA 165 1 060 3 lt AkVA 180 1 150 4 lt 5kVA 195 1 250 5 lt 6kVA 210 1 340 6 lt 7kVA 230 1 470 7 lt 8kVA 250 1 600 8 lt 9 kVA 270 1 730 9 lt 10 kVA 290 1 860 10 lt 12 kVA 315 2 020 12 lt 14kVA 345 2 210 14 lt 16kVA 375 2 400 16 lt 18kVA 405 2 590 18 lt 20 kVA 435 2 780 20 lt 22 kVA 465 2 980 1 All listed inverter prices are exclusive of VAT SMA Solar Technology AG Chairman of the Supervisory Board G nther Cramer SMA S E RVI C E Headquarters 34266 Niestetal Executive Board J rgen Dolle Roland Grebe Lydi
4. a Sommer Germany Pierre Pascal Urbon Marko Werner Amtsgericht District court Kassel VAT No DE 113 08 59 54 WEEE Reg No DE 95881150 HRB registration number 3972 ORDER FORM SMA WARRANTY EXTENSION ACTIVE Invoice recipient Last name first name Company legal form VAT No Address Postal code city Country Telephone no in case of further questions E mail address 2 Please enter VAT No for all European countries except Germany Delivery address if different from invoice recipient Last name first name Company Address Postal code city Country would like to receive the warranty certificate as Dispatch type of the a i hard copy sent to the indicated delivery address or warranty certificate PDF document sent to the indicated e mail address Device type Serial number Device type Serial number Device type Serial number Device type Serial number 3 Enter the device type and serial number also when extending the communication products Date signature of customer invoice recipient Date on which device was purchased by plant operator Please attach a copy of the invoice Until when is a warranty extension possible An extended warranty is possible at any time during the five year manufacturer s warranty If you already have a valid extended warranty you can extend it again within the first ten years The extension is valid from the purchase date of the inverter by the plant operator SMA reserves
5. device In this case you will not receive a new warranty certificate The residual term of entitlement will be documented at SMA WARRANTY CONDITIONS If a device becomes defective during the agreed SMA manufacturer warranty period and unless this should be impossible or disproportionate one of the following options will be selected at the discretion of SMA e device repair at SMA or e device repair on site or e exchange for a replacement device of equivalent value with regard to model and age The term disproportionate as referred to above applies in particular if as a result of the envisaged measures SMA were to incur costs deemed unreasonable according to the following criteria in view of the value that the device would have without the defect e taking into account the significance of the defect and e after consideration of alternative workaround possibilities that SMA customers could revert to without significant inconvenience The manufacturer warranty includes the costs incurred by SMA for work and material needed to restore the faultless function of the device at SMA s factory or by means of on site repair work by SMA personnel All other costs particularly shipping costs travel and accommodation costs incurred by SMA service personnel during on site repairs as well as costs incurred by the customer s own employees are not included in the manufacturer warranty When devices for private use are installed by
6. n Active includes the costs incurred by SMA for work and material needed to restore the faultless function of the device at SMA s factory at Niestetal including shipping costs in accordance with the Warranty Conditions SCOPE OF THE SMA WARRANTY EXTENSION COMFORT The warranty extension Comfort is equivalent to the warranty conditions of the five year SMA manufacturer warranty SERVICE LINE Do you have a technical question or do you need professional support If so please contact our Service Line Our Service Line staff will be glad to provide you with advice and assistance The office hours and telephone numbers of our expert teams are listed in the Online Service Center under www SMA de Service BGVACTIVE ZE en 16
7. the right to alter these prices SMA Solar Technology AG Chairman of the Supervisory Board G nther Cramer SMA S E RVI C E Headquarters 34266 Niestetal Executive Board J rgen Dolle Roland Grebe Lydia Sommer Germany Pierre Pascal Urbon Marko Werner Amtsgericht District court Kassel VAT No DE 113 08 59 54 WEEE Reg No DE 95881150 HRB registration number 3972 INFORMATION ON THE SMA MANUFACTURER WARRANTY Our devices come with a standard five year manufacturer s warranty from date of purchase by the plant operator You have opted for an extension of this warranty to the period specified on page 1 Should during this period a warranty claim occur we will supply a comparable replacement device equipped with all the necessary updates without delay In the event of a fail ure please contact your installer to make all the necessary arrangements Of course you can also make use of our SMA Service Line to receive support or advice If you or your installer need help in a matter of device replacement you are always welcome to take advantage of the competent support of our service technicians In the conditions of warranty you can find out the details of which services are covered by our manufacturer warranty This is not associated with a warranty for appearance and workmanship function or service life By the way if a device is replaced within the warranty period the remaining warranty period is transferred to the replacement
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