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DUALphone 4088 User Manual v13.indd

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1. Wireless PROBLEM e Your Internet connection timed out because you are not using an Always on connection cannot sign in to Skype continued e A firewall NAT router is blocking access to the Internet My base station does not receive an IP address e You may be using an Internet connection with a static IP address e Other equipment for instance a computer has been connected to the Internet connection cannot connect to Skype from my workplace or school e Most likely your base station is behind a proxy server which are often used by companies and schools SUPPORT INFORMATION www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wi SECTION 3 SOLUTION e Some broadband connections require that you log on the Internet every time you wish to use it and the connection will automatically close after for example 20 minutes of inactivity Your DUALphone does not work with such connections only with Always on connections Contact your Internet provider and get an Always on connection Possibly Always on may be enabled via your provider s homepage Restart your router and then restart your base station It this does not help it may be because you are using a very restrictive kind of router NAT Please contact your Internet provider or router manufacturer If you are about to buy a new router we recommend a peer2peer friendly router Sk
2. Tones Time and Llate Cordless settings select Back Phone settings 4 Press _ and left to select Landline country Language Preferred line Distance prefix a Select Back 5 Press _ and left or just press left 2 to select the country you are located gt Landline country select the country uat are located in o Ceska 2 Uanmiark select Back 45 ADVANCED SETTINGS a www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION Change the handset language You can change the language displayed on your handset You can select another language than English only if your DUALphone is connected to the Internet 1 From the Idle screen press left 2 to enter the main menu hellu Smith t2 44 95 Living room 2 Press _ and left to select Settings select Back Settings 3 Press _ and left to select Phone settings Manage blocked use Tones Time and Date Cordless settings select Back 4 Press _ and left gt to select Language language 0 Preferred line Distance prefix Region Landline country elect Back Language 5 Press _ and left or just press left 2 to select your preferred language o Dansk A 2 2 Deutsch mih 0 2 Espanol 2 Frangais select Back 46 ADVANCED SETTINGS a www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless 47 SECTION 2 Should you
3. Yes You can always block certain persons from contacting you via Skype You can also prevent groups of persons from contacting you Yes You may configure a static IP address Yes However this requires that your Skype account supports SkypeOut a service you can buy at www skype com With SkypeOut you can call ordinary phones and mobile phones at very competitive prices Yes However this requires that your Skype account has an online number a service you can buy at www skype com With Online Number you get an ordinary phone number that your contacts can call Yes Your DUALphone can be connected to the Internet anywhere with an active Internet connection The landline connection will also be working in other countries The maximum distance between the handset and the base station depends on the environment you are working in However you should typically have a range of some 50 metres indoors and 300 metres outdoors US 30 meter indoor and 250 meter outdoor A Wireless QUESTION Is the handset GAP compatible Can I use several handsets with the same base station Can divert an incoming Skype call Can I check my Skype credit status Is there an answering machine in my DUALphone Can I send instant messages chat via my DUALphone Can associate a picture with my Skype account Which protocol does my DUALphone use How long is the talk time on fully charged batteries How long is t
4. to select Status c Add Contact Intercom select Hack ADVANCED FUNCTIONS a www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless 33 3 Press t Create new account Lhange status ign aut select Back SECTION 2 and left to select Change password 4 Enter your password using the keypad then press left 2 Enter your yassword d Uh Clear 5 Enter your new password then press the OK softkey 6 Repeat your new password then press the Change softkey Create a personal voicemail greeting Skype voicemail has a default voicemail greeting You can also create your personal welcome greeting which will be played back to people calling you when you are unable to answer the call Cc 1 From the Idle screen press left to enter the main menu Relly mith Q3 195 4 Living room al E rl Na 201 Menu Contacts 04 4 Menu 2 Press A Search G Jervices select Back Settings 3 Presss Call divert 0 Privacy Manage blocked use Tones Time and Wate elect Back ADVANCED SETTINGS and left to select Settings and left to select Call divert f NY www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless 34 SECTION 2 Call divert 4 Presss _ and left 2 to select Welcome message Call forward Call forward number Voicemail select Back My gr
5. Time and Late Select Back 4 Press _ and left 2 or just press left 2 to select your preferred Privacy setting Skype calls online number calls Online Number calls select Back 68 ADVANCED SETTINGS www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 P Wireless SECTION 2 5 Under Skype calls press _ and left or just press left 2 to select your Allow incoming Skype preferred setting Anyone Contacts If details shared calls tram 2 Contacts 2 f details shared select Back CE 6 Under Online Number calls press _ and left or just press left to Allow incoming Online select your preferred setting Anyone Contacts Known numbers Mum calls trom a Contacts 2 Fnown numbers select Back Call waiting When someone calls you during an active call you will be notified by a tone in the earpiece as well as the message Call waiting on the display There are two types of waiting calls Calls on the same line you are presently using and calls on the other line Example one Skype call 1 You have an active Skype to Skype call Kristina Teste 0 00 26 Speaker Hold 2 When you receive a second Skype call you will hear a beep 3 Hold down to answer the new call while automatically putting the original call on hold 4 Hold down again to switch between the calls 69 ADVANCED SETTINGS a www InternetVoipPhone co uk sales internetvoipphone co uk
6. a Il Uptions Back 2 Press left to select the line Dial on SkypeOut Dial on landline gt Call Dial an landline Insert pause Add as contact 3 Select the preferred line by pressing and left o or just pressing left Select Back ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION 2 How to pre dial a Skype user 1 From the Idle screen hold down for more than two seconds Kelly omith G 44 95 f Living room Dddaprm 01 12 2072 Menu Contacts 2 Type the Skype name of the person you want to call 8 Press left S to call Dptions Back Character map For keys O 9 multi tapping is possible Multi Tap Order KEY MULTI TAP ORDER eS Da fone Defies e mnoseanooos Ta rvecwss Ds wrvesryees PLEASE NOTE When in the text editor press to see all special characters When in the text editor press x to switch between lowercase uppercase and numerical entry ADVANCED SETTINGS iN www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION 2 Speakerphone During a call you can switch between the speaker and earpiece 1 Press left 2 to select Speaker okype call Kristina Teste 0 00 26 Jpeaker Hold Skype call 2 Press left 2 again to return to Earpiece hb Aristina Teste 0 00 45 Earpiece Hold Start a new call during a ca
7. Press _ and left 2 to select Advanced Call Edit before call send vorcemall Vgl select Back 58 ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL 59 SECTION 2 5 Press _ and left to select Request details Rename Remove Edit 6 Use the keypad to enter any text to be sent along with your request Block select Hack 7 Press left to send the request NOTE e You can only request details from users whose online status is shown with a question mark Rename a contact You can change the name of a contact If a contact has a Skype user name that is not very informative you can give him or her a more distinctive name to be shown on your contact list m 1 From the Idle screen press left to enter the main menu Kelly smith G 4495 Living room t 1Te 2042 Contacts 2 Press left 2 to select Contacts B History c Add Contact select Back 3 Press _ and left 2 or just press left 2 to find a contact and select the ro l contact by pressing left Him Bandergaard AH ristina Test AHristina Teste Maxim Andersen Uptions Back 4 Press and left 2 to select Advanced Call Edit before call send voicemail VIEW abl Select Back ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL SECTION 2 Contacts 5 P
8. could not be found is shown on the handset No Caller ID is shown when I receive landline calls I do not get a new line on my landline connection when sending a flash by pressing a e The handset is not registered e You have chosen the wrong language e he base station is turned off e The base station is not in registration mode e You are too far away from the base station e You are not subscribing to this service with your landline provider e You are using an incorrect country setting e You are using an incorrect country setting SUPPORT INFORMATION www nternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wi SECTION 3 SOLUTION e Register the handset via Settings gt Cordless settings gt Register handset e From the idle screen press Menu gt 888 then select your preferred language from the list e Turn the base station on The LED light on the base station must be red e Press the Reset button on the back of the base station then press left for Retry on the handset e Move the handset closer to the base station for instance in the same room e Contact your landline provider e Select the correct country setting via Settings Phone settings Landline country e Select the correct country setting via Settings Phone settings Landline country etess E FAQ QUESTION Why is the DUALphone 4088 for Skype bet
9. of a call to ordinary phones and mobile phones via SkypeOut Is it expensive to use Skype with a volume based Internet connection Does Skype work behind a NAT router Does my DUALphone support several languages in the menus Does my DUALphone support connections via proxy servers and firewalls with approval SUPPORT INFORMATION www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 SECTION 3 ANSWER e Superior Skype sound quality e Calling via Internet Skype to other Skype users e Calling via SkypeOut to ordinary telephone numbers e Works with Online Number enables reception of calls from ordinary telephone numbers PSTN e Works with Skype VoicemailTM view play delete record personal greeting e Skype conference call invited party e View search and call Skype contact list e Skype Call Forwarding e Skype Call Waiting e Caller Identity with Skype name and picture of calling party e Notification of missed calls new voicemail e Set your Skype online status Offline Away Do Not Disturb etc e View the status of your Skype contacts on the handset display e View Call History of Skype and ordinary calls 30 entries e Contact list Telephone book 250 entries e Create a new Skype account e Manual and automatic sign in to Skype account e Edit my profile e Update notification when new Skype and DUALphone software is available e View Skype credits SkypeOut allows
10. www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless 24 SECTION 1 E TROUBLESHOOTING This is a guide to the most common problems that may occur during installation or use of your DUALphone You can easily solve some of the problems yourself but may need your broadband service provider or landline provider to help you with others Check www dualphone net for more information PROBLEM POSSIBLE CAUSE SOLUTION e The software needs to be updated to the latest version My DUALphone does not work e Go to the Setting menu and select Advanced settings and Firmware update Select the latest software version and confirm to update I cannot sign in to Skype e Skype does not accept your e Check if you are using the correct Skype Skype name and or password name and password Beware of upper case lower case letters and numeric numbers e he Ethernet cable is not Screen displays Network connection lost and the base station light indicator connected Check that the Ethernet cable between zs on the base station and the LAN port on your broadband connection modem router hub switch etc is connected properly is blinking slowly Check that the Ethernet cable between cUm on the base station and the LAN port on your broadband connection modem router hub switch etc is connected properly e he Ethernet cable is not connected cannot make a Skype call e The rout
11. Daylight saving e Your DUALphone is behind a proxy server e You are not signed in e You have no Internet connection e You are not subscribing to this service e You are out of Skype credits e You have not stored your country code e You have specified restrictions as to whom you want to communicate with e he person is a blocked Skype contact e You are signed out e You have muted your handset e You have enabled Call divert which means that all incoming Skype calls are forwarded 75 SUPPORT INFORMATION www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 SOLUTION e he handset gets the time and date from the Internet Connect the base station to the Internet and wait for a few minutes Select your time zone via Settings Time and Date Time zone Then select Settings Daylight saving and choose Daylight saving if you are in a zone with summertime otherwise select Standard In order for the SNTP Simple Network Time Protocol to work UDP IP port 123 must be set to open proxy Choose Status Sign in and enter your Skype name and password when prompted for it If you have no Skype account you can create one via Status Create new account Please refer to I cannot sign in to Skype under Advanced troubleshooting eYou can buy SkypeOut at www Skype com e Check your available Skype credits via Service Skype Credit e Check that your country
12. Delete all entries on the list Missed calls A list showing only the missed calls Please note that landline as well as Skype calls are registered Incoming calls A list showing only the incoming calls Please note that landline as well as Skype calls are registered Outgoing calls A list showing only the outgoing calls Please note that landline as well as Skype calls are registered LO 1 From the Idle screen press left to enter the main menu Relly mith t3 44 95 4 Living room Ou44eM 07 12 2012 Menu Contacts 2 Press _ and left to select History a Contacts c Add Contact select Back 67 ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL SECTION 2 3 Press _ and left or just press left 2 to view the preferred history All calls Missed calls Incoming calls Outgoing calls Voicemails Contacts CO Missed calls requests incoming calls G3 Outgoing calls CP Voicemails select Back Set privacy for calls You can specify which kinds of Skype and online number calls you want to accept 4 1 From the Idle screen press left to enter the main menu Relly mith 195 4 Living room Ol 5 e Henu 2 Press _ and left to select Settings P Search B Jervices select Back Settings 3 Press _ and left to select Privacy Call divert Manage blocked use Tones
13. Distance preti Region Landline country elect Back umet Lines 5 Press _ and left or just press left 2 to select your preferred port Please select a Landline SkypeOut Always ask preferred alk 2 SkypeUut 2 Always ask select Back Change the country code As Skype does not know where in the world you are connected to the Internet you will always have to enter the country setting when calling landline phones and or mobile phones via the Internet SkypeOut This applies even when you call a phone in your own country If you save your country settings in Country code you do not have to enter the country code every time you call a phone in your own country Thus a country code is only needed when calling someone in a country other than your own In some countries area codes are used for instance when calling between states or regions If you live in a country where area codes are used you can save your settings in Area code Please note that you can choose this function only if the code you have saved in Country code applies to a country where area codes are in fact used bal 1 From the Idle screen press left to enter the main menu Kelly omith G 44 95 f Living room Onde 1 12 2012 Menu Contacts bal Menu 2 Press _ and left to select Settings c search G Jervices select Back 43 ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46
14. The outer keys navigate up down left and right The Enter key in the centre selects confirms a setting When you are in text editor changes to lower case upper case or numeric entry ima 23 When you make a landline call you can send a key by pressing the key shortly If you wish to switch between an ongoing call and a call waiting press the key down for a longer period of time When you are in text editor provides a symbol table INSTALLATION AND BASIC FUNCTIONS iN www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION 1 HOW TO INSTALL THE BASE STATION JD 30 seconds wait for LED to light up after power reset o o9 9 o 9 0 olo o 9 0 o 9 0 S Q s Q I a Connect J on the base station to a telephone socket if available using the provided telephone cable and optional plug b Connect the power adapter to an active power outlet and connect zzz on the base station to the power adapter c Connect mu on the base station to a LAN Local Area Network port on your broadband connection modem router hub switch etc using the provided Ethernet cable The light indicator on the top has two functions e Always on confirms that the Ethernet cable is connected e Blinking indicates that the Ethernet cable is not connected 8 INSTALLATION AND BASIC FUNCTIONS a www lnternetVoipPhone co uk sales inte
15. Use _ to go to Add Contact select by pressing left S 3 Contacts e History select Back Add contact 2 Press left to select Skype Choose what type ot contact to add Phane number select Back Add contact 3 Use the keypad to enter the Skype name or full name and press Enter Skype name rtx testy LH Llear Add contact 4 Press left to select Yes and let your newly added contact see when you Ee are online or press right 2 to select No such that you appear offline to this contact when you are online BS Mo INSTALLATION AND BASIC FUNCTIONS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL SECTION 1 Add contact 5 Confirm by pressing right back or send a request to exchange contact rty testa has been details by pressing left added to your contact list select UR to send an OH Back NOTES e After you press left 2 in step 4 an exchange contact details request is sent to the contact When it has been sent a confirmation message is displayed The name is added to your contact list and when accept ed by the contact it will change status e Please be patient as synchronization of Skype contacts might take several minutes e Use Echo Sound Test Service to test your Skype connection Calling Echo Sound Test Service will launch an automated testing robot that allows you to record and play back sound 19
16. Use or to select a contact from the list ES J Him Bandergaard TlFristina Test AHristina Teste Maxim Andersen Options Back Skype call 3 Press 3 to call Wait for the call to connect ring and be answered Press to end the call Kristina Teste 0 02 28 Jpeaker Hold Dial a landline number To dial a landline number 1 Use the keypad to enter the number Press 3 to call the number 56556765 e n T a con b J ptions Clear INSTALLATION AND BASIC FUNCTIONS a www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION 2 Use _ to select landline or SkypeOut and press Dial on sel Insert pause Add as contact select Back Landline call 3 Wait for the call to connect ring and be answered Press to end the call 96556 65 0 00 11 Speaker Hold NOTES e You can select a preferred line for dialing by going to Menu gt Settings gt Phone settings gt Preferred line Choose one of the following options 1 Always landline 2 Always SkypeOut 3 Always ask RECEIVE A CALL When someone calls you the ringing tone sounds and the incoming call message is displayed To receive a Skype Online number or landline call Skype call 1 Press 3 to receive the call ST Teste Incoming call Skype call 2 Press to end the call Kristina Teste 0 00 27 Jpeaker Hold pus INSTALLATION AND BASIC FUNCTIONS a
17. Wire 2EL SECTION settings 3 Press _ and left gt to select Phone settings Manage blocked use Tones Time and Late Cordless alls select Back Phone settings 4 Press _ and left gt to select Region Language Preferred line Distance uan Landline country select Back 5 Press left to select Country code then enter your preferred country code using the keypad n Hrea code 30 select Back 6 Press _ and left to select Area code then enter your preferred area code Country code using the keypad 19 select Back 44 ADVANCED SETTINGS www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION 2 Change the landline country setting As your DUALphone works both with Skype telephony and ordinary telephony via landline connections your DUALphone has to know in what country you are connecting to the landline system In other words the configuration you make here has nothing to do with Skype only with landline telephony PLEASE NOTE e Emergency calls can only be made via the landline 1 From the Idle screen press left to enter the main menu Relly Smith 195 4 Living room d4pri 07 12 2072 Menu Contacts TT 2 Press _ and left to select Settings P Search B Jervices ew select Back Settings 3 Press _ and left to select Phone settings Manage blocked use
18. and date Your DUALphone will always obtain time and date information from the Internet Thus you only have to configure the Time zone and Daylight saving settings When this is done the time and date obtained by your DUALphone from the Internet will be adjusted according to your choices In Time zone it is important that you choose the correct time zone otherwise the time shown on the idle screen will not be right In Daylight saving you have two options Choose Daylight saving when you are in a zone with summertime and choose Standard in all other zones ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire aE hellu Smith Q3 195 4 Living room cis Henu P Search B Jervices select Back Lall divert Privacy Manage blocked use Tones elect Back Time and Date Time CUsS4 select Back Timezone a pMI 2 GMT o HMT o GMT e select Back Time and Date Time zone GMT 15 select Back 41 ADVANCED SETTINGS www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 SECTION 1 From the Idle screen press left to enter the main menu 2 Press _ and left to select Settings 3 Press and left to select Time and date 4 Press _ and left to select Time zone 5 Press _ and left or just press left 2 to select your preferred time zone GMT 12 GMT 13 6 Pre
19. left 2 to select Firmware proxy internet akupe proxy leactivated select Back bai Firmware proxy 6 Press left to select Proxy Host Lut Lu rr elect Back 7 Press _ and left 2 to select Yes ls the gateway behind aHTTP pras 2 Mn elect Back 8 Use the keypad to enter the HTTP proxy IP Address A wizard will guide you through the configuration 5 ADVANCED SETTINGS www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 SECTION 54 SECTION 2 In Skype ports you can configure all the settings regarding the incoming connection port This is how to do it oe 1 From the Idle screen press left to enter the main menu Relly smith 44 95 Living room PT DAAR 07 12 2072 Menu Contacts Henu 2 Press and left to select Settings A earch B Jervices Select Back Settings 3 Press _ and left to select Advanced Time and Uate Cordless settings Phone settings Information select Back 4 Press _ and left to select Skype ports then enter your choices for Port and Alternative ports using left S Internet settings Reset Firmware sical select Back Adjust the earpiece volume During a call just press to increase or decrease the volume The setting will be retained after the call is terminated Mute the microphone During a call just press to mute the microphone Press again to unmute ADVAN
20. select Skype proxy Gateway 0 0 0 0 select Back 51 ADVANCED SETTINGS a www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless 52 SECTION okype proxy 6 Press left gt to select Proxy Proxy type 3elect Back Proxy 7 Press ls the base station behind proxy a Nn select Back Proxy type Select proxy hast E rs oa SUCKS Select Back 8 Press Automatic HTTPS SOCKS5 and left to select Yes and left or just press left 2 to select the proxy host type 9 Automatic may be selected if your proxy supports this feature If you select one of the other options a wizard will guide you through the relevant configuration In Firmware proxy you can configure all the settings regarding this proxy This is how to do it hellu Smith Q3 44 95 Living room IPI Men Contacts Menu 2 Press P Search B Jervices select Back ADVANCED SETTINGS 1 From the Idle screen press left to enter the main menu and left to select Settings f NY www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless Settings 3 Press _ and left 2 to select Advanced Time and Llate Cordless settings Phone settings Information select Back 4 Press _ and left 2 to select Internet settings Firmware update akupe Ports Reset select Back 5 Press _ and
21. you to call ordinary phones and mobile phones at very competi tive prices There might be restrictions applying to calls to special service numbers In certain countries You can make big savings Check the prices at http www skype com intl en prices intcmp CS Upsell MA25 No Skype does not take up much bandwidth On average Skype uses 0 0 5 Kbps during standby and 3 16 Kbps during calls Yes Skype works behind most NAT routers We recommend that you use a peer2peer friendly router Yes You can choose between 11 languages Italian Portuguese Polish Spanish Dutch Finnish Danish Swedish English German and French Yes Your DUALphone supports HTTP or HTTPS proxies authenticating HTTPS SSL and SOCKS5 proxies Meha QUESTION In which countries has the DUALphone 4088 been approved Can I use the DUALphone as a conference phone Is it safe to call via Skype Is it safe to have my user data on the Skype server Can I make an emergency call via Skype Can I protect myself against harassment via Skype Can my DUALphone use a static IP address Can I call ordinary phones and mobile phones via Skype Can ordinary phones and mobile phones call me via Skype Can I take my DUALphone with me and use it in another country What is the range of my DUALphone SUPPORT INFORMATION www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 SECTION 3 ANSWER The DUALp
22. 0800 088 48 46 Wireless 70 Example two Skype call 1 You have an active Skype call Kristina Teste 0 00 26 Speaker Hold Answer call Call waiting 2 When you receive a landline call you will hear a beep Y No PS on hold 4 To switch between the calls press right 0 00 08 Uptions Swap calls E DIAL OUTGOING CALLS Dial a telephone number from the outgoing calls list e 1 From the idle screen press to access the list of outgoing calls hellu Smith Q3 44 95 4 Living room On44eM 04 12 2012 Menu Contacts 2 Press left for Options Outgoing calls K HITS ET ap CE 065756054 3 Press left to select Call WL e eue Dat Uptions Back ADVANCED SETTINGS www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Landline call 3 Press left to answer the new call while automatically putting the original call SECTION 71 E FIRMWARE UPDATE SECTION 2 Do not remove power to the system during firmware update the handset must be placed in the charging cradle with power In case of power interruption during firmware update the system may take up to 10 minutes to recover You can check to see which software version your DUALphone is presently using as well as upgrade to the most recent version Your options are Latest Firmware Displays the latest firmware version Please note that you cannot use your DUALphone during
23. 2 asd 2i 23 Troubleshooting uz nec PierEk 29 PLIeBEEseTS4UAN REOR RERGXTSASRGSS Ee IEEE d 24 ADVANCED FUNCTIONS SECTION 2 1 rre 26 Menu tree of your DUALphone e re 26 Emergency calls 2 0 rr 28 Skype settings iss o oed adders qu EE TUE cee Gub EAE SOEUR 5 309 dax d te acies dos aed 29 Change your nline status usus ed post eo oun E RE den hende E Pn bee oda od Sx oh se eee des 29 Choose auto or manual ICM ox ier ao kkk 9 oe teen EST edd RR PCIAS EPI ERE RE 30 Change your Skype DFOTIIB ss os2052 que dos bee eei SERRE eee eed BE Oe Pom eadein x ele o i 31 Change your passwOrd llle rrr 32 Create a personal voicemail greeting llle 33 Listen to your voicemail llle ss 34 dio rcr 36 NOCA Oes aatra ea eaa a A A ae eead kaei aa 37 Plone s bungds 2222922929209 TCI QE S RER EREET id RIEN POS EE 38 Ic 38 Change the call alert e d dus soe Srrmuts qe idee vr ER Roe E Exe DE EC eee CARE e do o a 38 Chane The Topo saioe tka e ereed enrenar 39 Adjust the ringing volume ananaaaana rre 39 Adjust the keypad tones 6 cn nn cn oo s cee RE Ru 40 2 CONTENTS AN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wi olece IN THIS USER MANUAL Sel ine time G00 Cale PTT 40 Set the preferred line 2 RR Rr 42 Change the COUP CO c zcaucedces quus
24. ANIZED lN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wi olese SECTION INSTALLATION AND BASIC FUNC TIONS SEC TION 1 IN THE BOX 1 cordless DUALphone 4088 handset 2 AAA rechargable batteries 1 desktop charger with power supply 1 DUALphone 4088 base station 1 power supply for base station 1 ethernet cable 1 telephone cable Should anything be missing please contact your place of purchase 6 INSTALLATION AND BASIC FUNCTIONS www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 DAE SECTION 1 YOUR HANDSET AT A GLANCE Earpiece Colour Display clear as crystal when you plug into Skype Displays the status of your handset Loudspeaker ringer For handsfree speakerphone and ringing on the back of the DUALphone Headset jack Key Pad Keys used for entering digits 0 9 and letters A Z For 3 5 mm jack on the side of the DUALphone Microphone Left soft Key Selects the current menu item or confirms a setting depending on the current screen Right soft Key Cancels the last action or returns to the previous screen depending on the current screen Call key Initiates or answers a call Owe OW End power key Skype status When in call ends a call Turns the phone on or off by pressing and holding From idle provides ac cess to Skype status menu with a short key press Cos Navigation keys Enter key
25. CED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL D5 SECTION 2 Connect a headset Free your hands while talking connect an external headset The connector is of the mono type plug size 3 5mm Please note that not all headsets will be suitable Ask for a set with an impedance of 30 Ohms or higher NOTE e We recommend that you use the Plantronics Backbeat 116 with a universal 3 5mm jack Reset the phone and base To restore the DUALphones factory settings you can reset the phone and base Please note though that all your personal settings will be lost 1 From the Idle screen press left to enter the main menu Kelly omith t3 44 95 i Living room PM 01122012 tacts 2 Press _ and left 2 to select Settings select Back Settings 3 Press _ and left to select Advanced Time and Uate Cordless settings Phone settings Information select Back 4 Press _ and left to select Reset Internet settings Firmware update nas Ports select Back ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL 56 SECTION 2 E CONTACTS Your list of contacts contains all Skype users as well as all landline phone users that you have added There is a limit to the number of entries you can make but your contact list can nevertheless hold hundreds of contacts It is easy to access y
26. DUALphone 4088 Skype and landline in one handset Helly Smith Q 5 Livin room 07 44PM HD Audio No PC Needed 2 Accounts Handsfree User manual IN THIS USER MANUAL THIS IS HOW THE DUALPHONE WORKS 0 0 0 0 eee 4 HOW THE MANUAL IS ORGANIZED 00 0 0000 eee 5 INSTALLATION AND BASIC FUNCTIONS SECTION 15 0 00 0 0000000000 6 Inde DOX ucol exa bon Seeger ee NES oes QS dads teehee eee ee n BEN Equi iue 6 Your handset at a glance 0 0 eee 7 How to install the base station 8 How to install the handset 0 00 00 00 nee 9 First time start up ehh hh ras 10 Getting started with Skype 0 0 0 0 eee 12 Create a new Skype account 6 err 12 SIgB ID IO SKC Sure Ex ue See os EARREMORSSZSCQOISERATRSRSEUATSEAM hd MER dee Bee he ee as 13 Skype features supported by DUALphone 0 0 IRR 15 Ele e e 2252 04 osasteeeoes etogeeeveses aches oeoe aoueauustdeesessasseeeee es 15 lal MCN es a 24 2 do0 oo ban 44 tee oo E Saeee He oe TP 17 S gc se co ne hes SS ee ES Beek Cee aon ce en EE E ene bao ee ae ee eee S 18 Adda SKYPE COMAC GENERE TCR ER eared eat T TERT TT TOILETTE 18 Add a SkypeOut or landline contact 20 Searc M 10h SIDE USCIS aos qbus tee bus ee ee Goud Fade rb FP E Erud bud ed rs dde dde rd 21 Make and receive calls 2 0 0 re 22 ac Rcs 22 Dial a landline number 4 parque 40200 dior dos aep aote dos ene ok bbe ob d ppc dade pane awe rh a 2
27. INSTALLATION AND BASIC FUNCTIONS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL 20 SECTION 1 Add a SkypeOut or landline contact To add a SkypeOut or landline contact press left to select Menu then Henu 1 1 Use _ to go to Add Contact select by pressing left ontacts 2 istory dd contact Lhoose what type of contact to add 2 Use to enter a phone number for use with SkypeOut or landline Select by pressing left Cr a select Back okypeUut contact 3 Use the keypad to enter the contact s name and press Enter name of contact Aa OH Clear okypeUut contact 4 Use the keypad to enter the full phone number and press SkypeOut numbers even local numbers must be entered in the following format followed by country code area code and number Enter full phone number f r Ori Clear NOTES Use to change to lower case upper case or numeric entry Use to input symbols from the symbol table SkypeOut allows you to make calls to traditional landline and mobile phones Go to www skype com to learn more about SkypeOut Search for call phones and mobiles INSTALLATION AND BASIC FUNCTIONS a www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless 21 Search for Skype users To search for Skype users press left 2 to select Menu then Menu 1 Use to go
28. If details shared Only Skype users authorised by you can call you 5 S and left to select Online Number calls then press _ and left S or just press left to select your preferred privacy status for incoming M MM e calls CUT Online Number calls Anyone Contacts Known numbers Jelect Back Anyone You can receive calls from anyone calling your online number Contacts Only SkypeOut contacts on your Contact list can call you Known numbers Only online number calls providing a Caller ID will be accepted 36 ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL 97 SECTION 2 Notification You can choose whether you want to be alerted by a tone whenever you receive a voicemail or an authorisation request C 1 From the Idle screen press left 2 to enter the main menu Kelly smith G 44 95 f Living room EH l AIC p z Bddpri 04 12 2072 Menu Contacts 2 Press _ and left to select Settings A Search G Jervices select Back Settings 3 Press _ and left to select Tones Lall divert Privacy Madeni blocked use Time and Llate select Back Tones 4 Press and left gt to select Notification alert Ringing volume Level 5 Select Back Notification alert 5 Press _ and left or just press left 2 to select your preferred alert type select alerts type Beep Silent o ni sele
29. S SIRE TRES DER Sm SPUR aiee PIED SS 43 Change the landline country setting 0 0 re 45 Change the handset language 2 err 46 Register deregister your handset 2l 47 Internet settings T P c 49 Adjust the earpiece VOlUITiB ach keer red ueed vro chad hee sd be BEC RE ORR Eee dbs ecb ee Ses 54 M teihe MICODNONE s e sd ong end cee eee eek been ok eGR bea OE EAE S b EATS Sw Sa Bed i 54 Connect a headset e oases dae na sieme eee 55 Reset the phone and base 2 dis dis dedana rr 55 Contacts MD 56 Exchange contact details request 2 eee 58 Rename a contact s au uda seated ena Ged Rene P S a de Gee E Pichon d A Padi ed sn woe Foe x deed 59 Remove da CONOC os 23593 99a 9 icto dd IS we d9 3 sd u8 d OERE pu edd ge 3 9 5 ed EPI Eod 60 Dock GUCOMGGl se order pba ES EP ahane ss EE RIDE MESSI PS Ge eden deeb hear REGE 61 Make and receive calls llli 62 B I ncRPRPRERHCIRRERTRTTI EPEPDTIT 62 B Ae e PME 62 Eie a ERETTE E E EE E EE E E E E E E 63 SD CAKE DONS ce ons ow eh Oe eek be eee ed E eee AEE EE d 64 Start a new call during a call Li sug qaas daha eee de dee Sab wd Veh aedi xu dade he oe aaes 64 Conference call 20 hs 65 Skype Conference Call i uenaaau mea dcum kadata GUERRE GR RU EGG aS ye ESPEREN 65 BE Kc MDPPCCI Dc 65 Vew cal stolis a hcn scons he bee de bu neue aes 6 PAPEETE ERE REP MEER ES SQUE ES pu 67 Sel VAG 10 C
30. Sign in to Skype Send an Authorisation request From Contacts select Options gt Advanced gt Request details Whenever a person has accepted your request you will be able to see his or her online status The History list is deleted whenever you sign out Sign in via Status gt Sign in to Skype Please note Old call details will not be restored at the next sign in Save your e mail address via Status gt My profile gt Private Other Skype users cannot see your e mail address they can only use it for searching for you if they know the address already Check that the charger makes a beep when the handset is placed correctly Check that the power supply is connected to the outlet and that the unit is turned on Check that the batteries are inserted correctly Use only rechargeable batteries type Ni MH Place the handset in the charger The handset will turn on automatically after some time in the charger Place the batteries correctly in the handset Hold down for approximately two seconds to turn on the handset Move the handset closer to the base station Turn on the base station The red LED light must be on at all times continues Wireless 78 PROBLEM There is no antenna symbol in the upper right hand corner of the display continued I do not understand the language on the handset cannot register the handset to the base station the message Open base station
31. accidentally select a language which makes it hard for you to find the Language menu again use this shortcut 1 From the Idle screen press left to enter the main menu Kelly smith 195 4 Living room font MUTTER 2 Press three times on the number 8 key Dansk 9 Deutsch 2 Espanol 2 Francais elect Back Register deregister your handset Use the Register function whenever you need to register your handset with a base station for instance when registering the handset with a base station other than the one you are already registered to Use the Deregister function to deregister your handset from a base station C 1 From the Idle screen press left to enter the main menu Kelly smith t 44 95 Living room ggap 07 12 2072 ne Lontacts Henu 2 Press _ and left to select Settings P Search 3 Jervices select Back hid Settings 3 Press _ and left to select Cordless settings Privacy Manage blocked use Tones Time and Wate elect Back ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL SECTION 2 Cordless settings 4 Pres _ and left or just press left 2 to select Register handset or Deregister handset Handset name Ueregister handset Registrations elect Back NOTE To make registration possible make sure that the base station has registration mode enabled This is done by pressing Reset on the back
32. als ne hee ee ce Gd Get ears FHS oes ESS eben ee eeh ee ese neh se Geese ss 68 Cali WAI S ante ee bag ote ses thee eeead ee teat kt codes RP bbe Hee bee bee e ee 69 Dial outgoing calls 2 re 70 Dial a telephone number from the outgoing calls list nnana aaa aaa aaa 70 Firmware update 00 ee eee 71 SUPPORT INFORMATION SECTION 3 73 Advanced troubleshooting 0 0 0 aana eee 73 FAQ ae he on ook Eh ey AG oe be eh be 4 os Be ee ee oe ob eee eee 79 CE Declaration of Conformity 000 uaaa auaa aeaaaee 84 3 CONTENTS a www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wi olese THIS IS HOW THE DUALPHO NE WORKS Your DUALphone could entirely change the way you think about using your telephone and using Skype You can use your DUALphone to make and receive both landline and Skype calls And because Skype is built into your DUALphone you no longer need a computer to use Skype In order to use your DUALphone for Skype calls the base station must be linked up with an active Internet connection If you already have a computer linked up to your Internet connection this device might occupy the connection port that is needed by the DUALphone base station In this case you need a router allowing you to attach more devices to your Internet connection Attach the router to the Internet connection and connect your computer and the base station to the router Should you have any questio
33. ber date time duration Delete Remove the voicemail View profile View the profile of the person who has sent the voicemail Add to contacts Add the person who has left the voicemail for you to your Contact list My greeting Play back or record your personal welcome greeting NOTE e f you activate your voicemail through Settings Divert Voicemail the voicemail will work only with incoming Skype and Online Number calls not with calls on your landline 35 ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL SECTION 2 Privacy You can make restrictions as to whom you wish to accept a Skype or a callto your online number from Your choices are a 1 From the Idle screen press left to enter the main menu Kelly omith 44 95 f Living room uem gt Menu 2 Press _ and left to select Settings P search 3 Jervices select Back Settings 3 Press _ and left to select Privacy Call divert Manage blocked use Tones Time and Llate elect Back 2 to select your preferred privacy status for incoming Skype calls Anyone Contacts If details shared 4 Press left to select Skype calls then press _ and left gt or just press left Online Humber calls Jelect Back Anyone All Skype users can call you even users not on your Contact list Contacts Skype users can call you only if they are on your Contact list
34. cemails and exchange contact IStory details Add Contact Adds a Skype user or SkypeOut number to your contact list Call between handsets Sign in to Skype create a new account change your profile change your password choose auto sign in Searches for Skype contacts online View Skype credit Skype Online Number and Skype Voicemail status Settings for call divert privacy sounds time and date manage blocked users cordless settings phone settings information and advanced settings INSTALLATION AND BASIC FUNCTIONS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL 18 SECTION 1 E CONTACTS Your contact list displays all of the names you can make calls to If you have an existing Skype account your contact list is automatically downloaded when you sign in If you are new to Skype and have just created an account your contact list will be empty You will need to add contacts to your list Skype protects the privacy of its users by requiring exchange contact details on names that you wish to add to your contact list When you add a name to your list an exchange contact details request is sent to the user The user can accept or decline the request When a request is accepted you can see when your contacts are online and make calls to them You can also view their personal profile details Add a Skype Contact To add a Skype contact press left to select Menu then 1
35. code is registered via Settings gt Phone settings gt Region gt Country code You may also need to check your area code via Settings gt Phone settings gt Region gt Area code e Check the person who is unable to call you via Settings Privacy Skype calls or Online Number calls Select a privacy option which allows the person to call you e Check if the Skype contact is blocked via Settings Manage blocked users Unblock if required e Sign in to your Skype account via Status gt Sign in to Skype e Adjust the volume via Settings gt Tones gt Ring tones e Disable call forwarding via Settings Call divert Call forward SECTION 3 Wireless PROBLEM experience a bad sound quality during Skype calls cannot send voicemails Landline and mobile phones cannot call me via Online Num ber I cannot call via my landline connection cannot receive calls via my landline connection e You are probably behind a router which interferes with the sound e Another unit for instance a computer is using the Internet connection e You are not subscribing to this service e You are not subscribing to this service e You are out of Skype credits e People calling your Online Number do not wait long enough before they hang up e he base station is not connected to your landline e he landline is out of order e The landline connection is occupied by anothe
36. connected e You are out of range of the base station e The handset is not registered e he base station is not connected to power e he cradle is not powered e he handset is not placed properly in the charging cradle e The batteries are not inserted correctly e he Skype status is set to offline or do not disturb e he handset ringer may be off e he handset may be too far away from the base station SECTION 1 SOLUTION e Make sure that the power supply is properly connected to zzz on the base station and that the power is on e Move closer to the base station e Register the handset e Make sure the power supply Is properly connected to zzz on the base station and that the power is on e Connect the power adapter of the charging cradle to an active power outlet e Place the handset correctly in the charging cradle e Check the position of the batteries e Set your Skype status to online e ncrease the ringer volume e Move closer to the base station This Installation Guide covers the basic installation process and the most common features of your DUALphone For more advanced functionality descriptions you should consult the User Manual found at www dualphone net INSTALLATION AND BASIC FUNCTIONS www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 SECTION 2 ADVANCED FUNCTIONS SECTION 2 M MENU TREE OF YOUR DUALPHONE T
37. country setting via Settings gt Phone settings gt Landline country Please note The landline country setting has no influence on Skype calls Wireless PROBLEM cannot access the main menu Contacts cannot see if a Skype contact is online as his or her online status is always shown as The main menu History is suddenly empty My friends cannot find me on Skype by searching for my e mail address The handset does not charge when placed in the charger cannot turn the handset on The display is black There is no antenna symbol in the upper right hand corner of the display e You are signed out e he contact in question has not been authorised e You are signed out e You have not configured your data under My profile e The handset is not placed correctly in the charger e he charger is not connected to the power outlet or it is not turned on e he batteries are not inserted correctly in the handset e he batteries are empty e The batteries are not inserted correctly in the handset e The handset is not turned on e You are too far away from the base station e he base station is not turned On 7 SUPPORT INFORMATION www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 SECTION 3 SOLUTION Your contact list resides on a central Skype server and is therefore visible only when you are signed in Sign in via Status gt
38. creation of your Skype account may take several minutes to perform e After you have created your Skype Name it is strongly recommended that you register an email address for your Skype Name on the Skype website This will allow Skype to generate a new password for you in the event that you lose your password Go to www skype com and sign in to your account Then follow the on screen instructions for registering an email address for your account e To create a new account minimum one account must not be in use It is not possible to create a new account if you are already signed in to both accounts Sign in to Skype When you have a Skype account you can sign in to Skype Please have your Skype name and password ready before you sign in and beware of lowercase upper case and special characters 1 Use left gt to select Sign in to Skype Create neu account select Cancel INSTALLATION AND BASIC FUNCTIONS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL 14 j SECTION 1 2 Press left 2 to sign in to the first Skype account or use tosigniin to the second Skype account Mat in use 3eleet Cancel 3 Use the keypad to enter your Skype name and press Enter your Skype 4 Use the keypad to enter your password and press Enter your Jassulnr d Uh Uo Laur Skype name and password for automatic sign ine Ye Clear 5 You are now asked whether you
39. ct Back NOTE e Whenever you receive a voicemail miss a call or get an authorisation request the light indicator on the top left of your handset will flash a blue light signal Just press left to see your options ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire LE 38 E PHONE SETTINGS Tones You can configure keypad tones ring tones etc on your DUALphone The following are just a few examples EN 1 From the Idle screen press left 2 to enter the main menu rtx testl 5 24 Handset The 02 02 2012 Menu Lontacts Menu 2 Press _ and left to select Settings F uearch B Jervices Settings select Back Settings 3 Press _ and left to select Tones Call divert Privacy ilis blocked use Time and Llate select Back Change the call alert You can define how you want your DUALphone to alert you with incoming calls Ringing The handset will ring as long as the incoming call is active Ring once The handset will ring only once Beep once The handset will make one beep only on an incoming call 1 From Tones press left 2 to select Incoming alert type Ring tones Melody select Back NOTE e Only one handset at a time can access the settings menu ADVANCED SETTINGS www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 SECTION Wire 2 f NY ESS B9 SECTION 2 Call ale
40. d NOTE if both call forwarding and voicemail are set up incoming calls will first be forwarded to the call forward number and if not answered here the call will be sent to your voicemail instead A FELESS SECTION 3 E CE DECLARATION OF CONFORMITY Hereby RTX Products Hong Kong Limited declares that this DUALphone 4088 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC CE oa70 Intended use The DUALphone 4088 is designed to switch onto the analogue telephone network via the normal telephone socket and a LAN interface on a broadband connection Any other use is deemed as not intended use The company does not accept any claims resulting from unauthorised alterations or modifications not described in this user manual Denmark Noerresundby 10 March 2012 Peter Christensen RTX Products Hong Kong Limited Stroemmen 6 9400 Noerresundby Denmark Telephone 45 96322300 Fax 45 96322310 84 CE DECLARATION OF CONFORMITY a www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 lu eleee
41. e IP address mode i5 m unamie select Back JPaddress mi mn 17 zi _ E p ED T a address OOO OH Clear submask Enter your Sub mask address 55255 00 i iu W H Clear c Primary ONS Enter your primary ONS address iu W H Clear j cn m r2 E En I uu en Enter your O00 c a m ra IE En m c ni li H Clear c Gateway Enter your default gateway address HE iu W H Clear 6 Press _ and left to select Static 7 A wizard will guide you through the configuration 7a 7b 7c 7d ADVANCED SETTINGS www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 SECTION f NY Wireless SECTION In Skype proxy you can configure all the settings regarding this proxy This is how to do it 1 From the Idle screen press S to enter the main menu 2 U hellu Smith G v4 95 Living room irl O01 z ag Menu Contacts i Menu 2 Press _ and left to select Settings P Search B Jervices D T EXE i select Back Settings 3 Press _ and left to select Advanced Time and Uate Cordless settings Phone settings Information select Back 4 Press and left to select Internet settings Firmware update akupe Forts Reset select Back 5 Press and left to
42. e f you have more contacts than your DUALphone supports you might experience that your DUALphone will not show all the available contacts 5 ADVANCED SETTINGS a www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION 2 Exchange contact details request You can send an authorisation request to a Skype user and if it is accepted you can see his or her online status When adding a contact to your Contact list you will be prompted to specify if you want to send an authorisation request We recommend that you send this request but you do not have to do so and you can send the request whenever you wish to If you do not send the request you will never be able to see the contact s online status Users who have not been authorised will be indicated by on your contact list Similarly you will receive an authorisation request whenever a Skype user adds you to his or her Contact list By accepting the request you allow the user to see your online status 1 From the Idle screen press left to enter the main menu Relly mith 195 4 Living room oap 04 12 2012 Menu Lontacts 2 Press left to select Contacts es History 2 Add Contact elect Back 3 Press _ and left or just press left 2 to find a contact and select the fui L contact by pressing left gt Fim Bandergaard aiHristina Test C3Hristina Test Maxim Andersen Uptions Back 4
43. eeting 5 Press left to select options C Welcome message Duration OUD Uptions Back Hy greeting 6 Press Record new to record your welcome greeting and press Play to hear the Pla recorded message Default elect Back Listen to your voicemail Callers can leave a message for you Whenever someone sends you a voicemail the message You have 1 new voicemail will be displayed on your DUALphone C 1 From the Idle screen press left 2 to enter the main menu 2 Relly Smith t3 195 4 Living room 2042 Contacts Henu 2 Press _ and left to select History n Contacts Je Add Contact select Back ADVANCED SETTINGS a www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION 2 3 Press _ and left to select Voicemail WAI calls C Missed calls E incoming calls Oon calls select Back 4 Press _ and left or just press left 2 to select the voicemail of your ao choice hristina Teste 01 01 1970 00 00 Options Back Voicemails 5 Press left 2 to select options Play Call Send voicemail Details Delete Call View profile Add to contacts My greeting Send voicemail Detalls Delete elect Back Play Play back the voicemail Call Call the person who has left the voicemail for you Send voicemail Send the person who has left the message for you a voicemail Details View the details of the voicemail Name num
44. egister with the base station The Press reset button on DUALphone screen informs you when ready for next step base station and insert handset in charger 2 Find your preferred language using __ then press left gt to select o Dansk a language Deutsch 2 Espanol 2 Fran ais select 3 Confirm your selection by pressing left Are you sure you want to select English YES No 4 You are then directed to the Skype Agreement Use __ to read the entire text have read and I and then press left to accept the agreement accept Skype s terms and conditions at Hecept Decline 5 You are then directed to Country setting for landline configuration Use _ to find the country you are located in then press left to select your country Landline country elect the country gou are located in o Ceska 2 Janrnark select INSTALLATION AND BASIC FUNCTIONS a www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION 1 Country code 6 Confirm the country code setting by pressing left Alter your country code Enter the country by inserting followed by the country code number of your choice and press code 122 un Clear 7 If your country uses area codes please enter the area code following the above Enter area code procedure Press left 2 to continue l c mm F rm cu all 8 Choose Sign in to Skype or Create new account by
45. el Block a contact You can block a Skype contact to prevent him or her from calling you Please note that this option applies only to Skype calls You can see your blocked contacts under Settings Manage blocked users At any time you can choose to unblock a blocked contact 1 From the Idle screen press left to enter the main menu Relly mith 195 4 Living room DdddPri 0 12 Menu Contacts JE ug i o w md F Menu 2 Press left 2 to select Contacts B History Je Add Contact aelect Back 3 Press _ and left or just press left to find a contact and select the Henrik Hallager o contact by pressing left Fim Bandergaard iHristina Testl Akristina Teste Maxim Andersen Uptions Back 61 ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION 4 Press _ and left to select Advanced Call Edit before call send voicemail Vel abl Select Back 5 Press _ and left to select Block Rename Remove Edit Block Request detalls elect Back 6 Press left 2 to block press left again to unblock Rename Remove Edit Unblock Request details elect Back E MAKE AND RECEIVE CALLS Dialling Dial editor 1 From the Idle screen type the phone number you want to call using the Call keypad alternatively press right 2 to select the number from Contacts
46. er or the modem is not turned on Turn on the power to the modem or router and reset the base station e The base station cannot retrieve the IP address e n Internet settings check that the IP mode corresponds to the IP mode of your Internet connection or you are behind a proxy server Check the user manual for the proxy settings guidance e You are not signed in as a Skype user Go to the status menu and select Sign in as a Skype user From there refer to the section Sign in to Skype in this guide No display e he batteries are discharged e Charge or replace the batteries Handset is not registering e Base station is not ready for registration e Reset the base station by pressing the key on the back of the base station and try to register again e he charging cradle is not connected e Make sure the power supply is properly connected to the charging cradle and that the power is on e here are no batteries in the handset e Make sure the batteries are correctly fitted into the handset Reset the base station and try to register again INSTALLATION AND BASIC FUNCTIONS ox www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wi eleg 25 PROBLEM Handset is not registering continued No connection between handset and base station Handset on the charging cradle does not charge Handset does not ring NOTES POSSIBLE CAUSE e The base station is not
47. es Provides you with an ordinary phone number for receiving Skype calls on your Online number 7 DUALphone from ordinary landline and mobile phones Skype Voicemail allows you to send and receive voicemail messages and record a greeting Skype Voicemail All of these features are supported by your new DUALphone and are available at www skype com Please visit www dualphone net to explore which future Skype features your DUALphone supports Main Display The main display of your DUALphone provides various status indicators and access to the Skype menu based interface The illustration below shows the main screen and its elements Radio signal status EETENEEI Battery status and notifications hellu mith Skype online status __________ ua 44 95 th Living room Current time ___ef 44Pr 1 12 2012 Left Action Menu Contacts p 2 Right Action 15 INSTALLATION AND BASIC FUNCTIONS a www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION 1 Radio signal status Indicates the strength of the radio signal No radio signal Radio signal Battery status Indicates the status of the battery EN Low level EUN Partially charged EN Fully charged EAM Charging Notifications Displays notification icons wa Missed call JF Call forward to your skype voicemail is activated Call forward to a landline mobile number is activa
48. etworks for instance allowing you to establish a conference call between users on both networks Yes It only requires you to connect the base station to a power outlet and to your Internet connection However you might need a router switch hub if you want to connect more units to the same Internet connection for instance both your computer and your DUALphone We recommend that you use a peer2peer friendly router for this purpose Yes You have to use an Internet connection that is Always on Some broadband connections demand that you log onto the Internet every time you wish to use it and the connection will automatically close after for example 20 minutes of inactivity Your DUALphone does not work with such connections only with Always on connections Contact your Internet provider and get an Always on connection Possibly Always on can be enabled via your provider s homepage Yes Unlike many other products the firmware of your DUALphone can be updated to always give you access to the latest features Your DUALphone supports Skype SkypeOut online number and Voicemail Your DUALphone 4088 can be signed in to two different skype accounts at the same time To use this feature you must purchase one additional handset With two account only one account can hold an active call on skype at the same time nN Wireless QUESTION What Skype features does my DUALphone support What is SkypeOut What is the price
49. ft S to select Yes and receive the Skype newsletter to your email or press right to select No and receive no news from Skype to your email Mould you like to receive Spe newsletter and other Jupe related Yes Mo INSTALLATION AND BASIC FUNCTIONS a www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless 13 SECTION 1 5 Use the keypad to enter a password and press You are asked to confirm Enter a password the password by entering it again b 20 characters Ori Back 6 You are then directed to the Skype Agreement Use _ to read the entire text have read and and then press left to accept accept Skype s terms and conditions at Accept Decline NOTES e Use to change to lower case upper case or numeric entry when entering your Skype name and password Skype names can be 6 32 characters You can use any mix of upper and lower case characters numbers and punctuation marks You cannot use spaces and your name cannot begin with a number or punctuation mark If the name is already in use you will be prompted to try another name e Use to input symbols from the symbol table e Passwords can be 6 20 characters You can use any mix of upper and lower case characters numbers and punctuation marks You cannot use spaces your password cannot begin with a number or punctuation mark and you cannot use your Skype name as a password e Please be patient as the
50. he stand by time on fully charged batteries Do I need a computer How many Skype contacts does the DUALphone support SUPPORT INFORMATION www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 SECTION 3 ANSWER Your DUALphone uses a number of features specific to Skype Therefore we recommend that you do not use other handsets than the one provided with your DUALphone Yes You will be able to use up to four handsets which can all take advantage of the same Skype account Yes However this requires you to have Skype credits on your Skype account Yes you can check your Skype credits from your DUALphone handset Yes provided your Skype account supports Voicemail a service that you can activate via www skype com This allows you to divert all incoming Skype calls to your voicemail Yes However you have to sign in to your Skype account via your computer and upload the picture from there Skype will automatically change the uploaded picture to the correct size In order to have the best picture quality we recommend that you upload a 96 x 96 pixel picture You can upload in JPG jpg as well as bitmap bmp format The Skype part of your DUALphone uses a protocol of its own The HTTP protocol is used for Firmware updates and all data transmissions are encrypted Minimum 10 hours Up to 140 hours No there is no need to have a computer simply connect the DUALPhone base station to yo
51. he following menu trees show how the different features are accessed through the handset Left and right 2 are generally used to move to the next level by choosing Select Option or Back From the idle screen press left for Menu MAIN MENU LEVEL 1 LEVEL 2 LEVEL 3 Contacts Call SY Skype Edit before call SkypeOut or landline Send Voicemail View Profile View Contact s Skype Profile Advanced Rename Remove mE and Block Edit Remove Block Unblock Request Details History All calls Call Missed Calls Send Voicemail Incoming Calls Details Outgoing Calls Delete Block View Profile Add to Contacts Clear List Voicemails Play Call Send Voicemail Details Delete View Profile Add to Contacts My Greeting Contacts requests Accept Decline Decline and block View profile Add Contact Skype Phone Number Intercom Internal call to all Handset 1 Handset 2 4 26 ADVANCED FUNCTIONS f N www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wi olese SECTION 2 MAIN MENU LEVEL 1 LEVEL 2 LEVEL 3 Status Sign In To Skype Create New Account Change Status Offline Online Away Do not disturb Invisible Sign Out Details shown to all My Profile Private Change Password Auto Sign In T Automatically Promt Search Services Skype Credit Online Number Voicemail Settings Call Divert Call Forward Call forward number Voicemail Welc
52. hone 4088 has been approved in the following European Union Member States Austria Belgium Cyprus Czech Republic Denmark Estonia France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Poland Portugal Slovakia Slovenia Spain The Netherlands United Kingdom Other countries Iceland Liechtenstein Bulgaria Faroe Island Green land Romania and Switzerland Australia South Africa and New Zealand Yes the DUALphone 4088 has a handsfree speakerphone just as you can be the invited party on a Skype conference call DUALphone 4088 can also manage a 3 party call between landline and Skype calls Yes All your Skype calls are encrypted thus increasing the safety and protection of personal information Yes All your profile data and your contacts are located on a Skype Server not on your DUALphone A digital signature based on a public and a private key protects all profile data The public key is used to encrypt the data allowing only the person with the right key to make the data readable again No Skype does not allow emergency calls but provided you have an active landline connection and your DUALphone is connected to the base station and the base station is connected to the landline you can route emergency calls via this line Please note that emergency calls can only be made when the base station is connected to the power outlet and it is turned on The phone cannot be used during a power failure
53. ifications of the firmware version resently used by the base station and the handset version IU j g d 0 02 2000 Current version Back ip All Firmware vers 8 Under All Firmware vers you can see prior updates Press _ and left or just press left to select your preferred version version 99 version 96 9 Press left again to install the selected version You will then be asked if you are sure you want to update Press left 2 to accept the update right 2 to Select Back cancel NOTE e f your DUALphone has not been updated after 30 minutes you must restart the DUALphone by disconnecting and reconnecting the base station to the power outlet There will be a 30 seconds wait for the LED to light up after power reset Do not remove power to the system during firmware update the handset must be placed in the charging cradle with power In case of power interruption during firmware update the system may take up to 10 minutes to recover 72 ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL SUPPO RT INFORMATION SECTION 3 Please visit www dualphone net for updated help and support Here you will find documentation on FAQ troubleshooting and new features E ADVANCED TROUBLESHOOTING PROBLEM have nowhere to plug in the base station e Your computer or other equipment may be occupying the Internet connection port e You are no
54. ll This is how to start a new call during an active call 1 Press right 2 to put your active call on Hold okype call Kristina Teste 0 00 26 Jpeaker Hold Skype call 2 Use the keypad to enter a new number manually or locate the number on your Contact list by using Options gt Search in contact list Uptions Resume Call 3 Press 3 to start the call You can switch between the calls by pressingright 4 Press e to terminate the active call Cotions i Back 64 ADVANCED SETTINGS a www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless 65 SECTION 2 Conference call From your DUALphone you can initiative a 3 party conference call between one Skype user one landline caller and yourself Skype call 1 Start a Skype or landline call 2 Put the active call on Hold by pressing right Options Resume Skype call 3 Start a landline or Skype call Uptions Resume 4 Choose Options gt Join in conference and the conference is established Landline call Switch to speaker View participants 5 Press left to end the conference select Back Skype Conference call The DUALphone cannot initiate a Skype conference call but you can participate in a Skype conference call initiated from a computer If the active call is a Skype conference call you can see the participants via the View participants menu Divert a
55. ll calls You can configure your DUALphone to forward all incoming Skype calls either to a landline mobile phone or to your Voicemail Please note that in order to use this function you have to have Skype credits Your options are Call forward Activate forwarding to another phone number You will be prompted to enter the relevant number Please remember to enter the country code Call forward number Edit the phone number when Call forward is active Voicemail Activate your Voicemail allowing callers to leave a message after listening to your welcome message Welcome message After activating Voicemail you can record your welcome message If you do not record a personal message the Skype standard message will be used instead ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless 66 Regarding forwarding of landline calls Please contact your landline provider rr E Relly Smith 195 4 Living room Tapa Men ri Conta ts gt Menu P Search B Jervices select Back Jettings Call divert 0 Privacy Manage blocked use Tones Time and Uate elect Back Call divert Call forward number Volcemall Welcome message select Back Call forward Enable call forward oO Yes select Back 1 From the Idle screen press left to enter the main menu and left to select Settings 2 Press 3 Press left
56. mportant that you set the correct landline country Do not forget that your DUALphone has to be connected to a power outlet in order to work Your DUALphone will not function during a power failure 28 ADVANCED FUNCTIONS www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 29 SECTION 2 E SKYPE SETTINGS Change your online status Your online status can be seen by all Skype contacts authorised by you For more on this please see Main display in the Installation and basic functions section For more on authorisations please see Exchange contact details request in this section of the manual 1 From the Idle screen press left to enter the main menu Kelly omith G 44 95 f Living room 0144P O01 2042 i ae Ea Menu Contacts 2 Press _ and left 2 to select Status Je Add Contact Intercom Select Back 3 Press _ and left s to select Change status Sign in to akupe Create new account ign aut My profile select Back Change status 4 Press _ and left or just press left to select your preferred status 20Online Online Away Do not disturb Invisible Offline o Bio not disturb tw Invisible X Offline select Back NOTES e Alternatively you can also press from the idle screen in order to change your Skype status e When you select Do not disturb you mute all incoming Skype as well as landline calls ADVANCED FUNCTIONS iN ww
57. ns regarding the use of the Internet and the router please contact your Internet provider You will find more information on this issue under Advanced Troubleshooting Please note When installing a new router you should be aware that it might take some time up to one hour before it is properly registered with your Internet provider To use Skype telephony via your DUALphone you need a Skype account as well as a user name and a pass word Please see Getting started with Skype in the Installation and basic functions section With Skype you call for free when talking to other Skype users and you can buy a number of additional features to expand the possibilities of your DUALphone Please see Skype services in the Installation and basic functions section BROADBAND CONNECTION ROUTER MODEM H Oved one i rystal hen a iy 4 Qt DS e rz zi COENA 1 es 2es 3 es BASE STATION Sx 6 as LANDLINE OPERATOR 2s 8m 95 4 THIS IS HOW THE DUALPHONE WORKS a www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wi eleee HOW IHE MANUAL IS ORGANIZED This manual falls in three parts 1 Installation and basic functions 2 Advanced functions 3 Support information NEW USERS e Please read Section 1 of this document Section 2 is for more advanced users who wants a deeper knowledge of the DUALphone Section 3 is for FAQ and troubleshooting issues 5 HOW THE MANUAL IS ORG
58. of the base station 48 ADVANCED SETTINGS www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION 2 Internet settings You can configure settings such as IP mode IP address Skype proxy and Firmware proxy However if you have an advanced Internet connection and are not familiar with firewalls and ports we recommend that you consult someone with knowledge on this or read more on the topic at www skype com In IP mode you can choose Dynamic or Static The default setting of your DUALphone is dynamic IP mode which covers the needs of most users Should you wish to attach the base station to an Internet connection using the static IP mode instead this is how to configure this mode co 1 From the Idle screen press left to enter the main menu Kelly omith G 05 f Living room Draam 04 12 2012 Menu Contacts Menu 2 Press and left to select Settings A Search B JErY CES select Back Settings 3 Press _ and left to select Advanced Time and Uate Cordless settings Phone settings Information select Back 4 Press _ and left to select Internet settings Firmware update akupe Forts Reset k select Bac 5 Press left 2 to select IP mode Internet IP address 10 10 100 187 Select Back ADVANCED SETTINGS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL 50 F mod
59. ome message Privacy Skype Calls T Anyone Contacts Online Number Calls Anyone Contacts Manage blocked users Known numbers Tones Incoming Alert Type Ringing Ring once Beep once Ring tones Silent Melody 1 Beep Silent Melody 1 Landline ring tones Beep Silent Melody 1 Intercom ring tones dm Beep Ringing Volume Notification Alert rs Beep Silent Confirmation tone Keypad as On Off 2 ADVANCED FUNCTIONS a www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wi olese MAIN MENU LEVEL 1 Time amp Date continued a Cordless Settings p Phone Settings Information Advanced m E EMERGENCY CALLS PLEASE NOTE SECTION 2 LEVEL 2 LEVEL 3 Time Time Zone Daylight Savings Time format Time Separator Date Date format Date Separator Time Server Time Server URL Register handset Handset name Deregister handset Handset 1 Handset 2 Handset 3 Handset 4 Registrations Language Dansk Deutch English Landline SkypeOut Always ask Preferred Line mm Distance prefix Region T Landline Country Country Code Area Code Australia Belgique Denmark IP mode Skype proxy Firmware proxy Latest Firmware Current Firmware All Firmware vers Internet settings 1 Firmware update mmm Skype ports Reset Skype does not allow emergency calls Such calls are always routed to the landline connection Therefore it is i
60. our list of contacts gt 1 From the Idle screen press left to enter Contacts Relly mith 44 95 4 Living room 2 Press left to select Contacts L es History Je Add Contact select Back 3 Browse your contacts using TEAM zm Bendergaard AH ristina Test AHristina Teste CarMaim Andersen Uptions Back 4 Or search for a contact with the quick search feature by using the letters on the keypad For example if you press the letter J you will see a list showing all of Aa your contacts beginning with this letter QJgmgmgm E John Smith Jesper Noer 5 Press left to select a contact Uotions Clear 6 Press _ and left or just press left 2 to select the desired action Call Send voicemail View profile Advanced Edit before call send voicemail View profile Advanced select Back ADVANCED SETTINGS a www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION 2 7 Under Advanced you have access to more options Rename Remove Edit Call Block Request details Add contact Edit before call send voicemail VIEW abil select Back Your contacts are ordered as follows e Online Skype contacts alphabetically by full name e Offline Skype contacts with call forwarding and SkypeOut contacts alphabetically by full name e Offline voicemail divert and non authorised Skype contacts alphabetically by full name NOTE
61. pressing followed by left S Create neu account select Cancel NOTES The country setting configures the landline telephony port If your country setting is not configured correctly emergency calls may not work properly Emergency calls via the landline are only possible if power is applied to the base station and the landline is properly connected 11 INSTALLATION AND BASIC FUNCTIONS a www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless 12 SECTION 1 E GETTING STARTED WITH SKYPE You can configure your DUALphone with an existing Skype account during the first time installation or you can optionally create a new Skype account You only need a Skype username and password defined by you to create a new account You can enter further account details when your DUALphone has been configured and is online NOTE e Skype does not allow emergency calls Such calls are therefore always routed to the traditional telephony port Create a new Skype account If you do not have a Skype account follow this procedure 1 Use left to select Create new account a In to min select Cancel E 2 Use the keypad to enter a Skype name of your own choice and press Enter Skype name b 3c characters domunickb4 OH Clear Emil 3 Use the keypad to enter a valid email address to be associated with your Skype account and press left Email d OH Back 4 Press le
62. r phone in the house e he base station is not turned On e You are using incorrect landline country setting 6 SUPPORT INFORMATION www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 SECTION 3 SOLUTION In order to obtain better sound we recommend that you open the specific port shown under Settings gt Advanced gt Internet settings gt Skype ports to incoming TCP and or UDP traffic However on some routers you cannot configure incoming UDP traffic although you can still configure rerouting of ports with incoming TCP traffic If you are using several Skype clients on the same router you must make sure that they are not using the same Skype Port Free up bandwidth by ending other ongoing Internet traffic or get an Internet connection with more bandwidth You can buy SkypeOut at www Skype com Check if your voicemail is active via Service gt Voicemail You can buy credit at www Skype com Check your status via Service gt Online Number People calling you should allow the phone to ring at least five times before they hang up due to the delay before the Online Number call reaches you Connect the landline to your base station Check your landline connection with a traditional phone and hear if there is a dialling tone If not contact your landline provider Check that the landline connection is not occupied Turn on the base station Select the correct landline
63. ress left 2 to select Rename Remove Edit 6 Enter the desired new name using the keypad Block Request details select Back Remove a contact You can remove a contact Your options are Remove and block Remove and block a contact Please note that this option applies only to Skype contacts Remove Remove a contact from your Contact list This option applies to Skype as well as landline contacts 1 From the Idle screen press left 2 to enter the main menu Relly Smith tQ 95 7 Living room APM O20 Lontact Henu 2 Press left 2 to select Contacts Je Add Contact select Back 3 Press _ and left or just press left 2 to find a contact and select the HenikHalage o contact by pressing left gt Fim Bandergaard aiHristina Test iHristina Teste A Maxim Andersen Uptions Back 4 Press and left to select Advanced Call Edit before call gend voicemail YEL Select Back 60 ADVANCED SETTINGS a www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION 2 5 Press _ and left to select Remove Rename Edit Block Request detalls select Back 6 Press _ and left or just press left to select the required type of removal Select an option Remove and block Remove Remove select Back 7 In both cases you are asked whether you really want to remove the contact Press left to remove the contact right to canc
64. rnetvoipphone co uk 0800 088 48 46 Wire 2EL SECTION 1 HOW TO INSTALL THE HANDSET e Push the top of the battery compartment cover on the back of the handset inwards and downwards e nsert the two batteries provided with the handset making sure that their plus and minus ends are facing the same way as shown in the illustrations on the sides of the battery compartment e Slide the battery compartment cover shut e Connect the power adapter of the charging cradle to an active power outlet e Place the handset in the charging cradle to charge the batteries e Wait for 10 minutes and the batteries will be ready for first time start up x ds ext Soc 9ood a9 9 mite L NOTES e After completion of the full installation procedure we recommend that you charge the batteries fully before first use This takes approximately 6 hours e Normally you need to be within 50 m of the base station to connect successfully 9 INSTALLATION AND BASIC FUNCTIONS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL 10 SECTION 1 E FIRST TIME START UP You must complete the following steps the first time you use your DUALphone Start by turning on the handset by pressing until the handset turns on Registration 1 Reset the base station by pressing the button on the back of the unit and insert the DUALphone in the cradle in order to r
65. rts 2 Press _ and left 2 or just press left 2 to select your preferred alert type Select incoming alert Ringing Ring once Beep once 2 Ring once 2 Beep once select Back Change the ring tone You can define how you want your DUALphone to ring on incoming calls Tones 1 From Tones press and left 2 to select Ring tones Incoming alert ty Ringing select Back 2 Press _ and left or just press left 2 to select your preferred ring tone o Silent Silent Melody 1 11 Beep Melody 13 2 Melody c 2 Melody 3 2 Melody 4 select Back Adjust the ringing volume You can adjust the ringing volume of the handset for incoming calls 1 From Tones press _ and left 2 to select Ringing volume ones Notification alert allent Select Back 2 Change the ringing volume level using Bp 09 Ring volume level select Back ADVANCED SETTINGS a www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless 40 SECTION 2 Adjust the keypad tones You can choose whether you want to hear a tone whenever you press a key or whether you want your keys to be silent 1 From Tones press __ and left 2 to select Keypad tones Confirmation tone Un e Select Back Keypad tones 2 Press _ and left or just press left 2 to select your preferred setting On Turn keypad tones Off al B B o Off Select Back Set the time
66. ss _ and left select Daylight saving SECTION 2 Daylight saving 7 Press _ and left or just press left 2 to select your preferred mode Daylight saving mode Daylight saving Standard En m elect Back If you wish to adjust the Time format and Time separator as well as the Date format and Date separator settings this is easily done here Set the preferred line You can configure how you want to route your outgoing calls when using 3 These are your options Landline Select this option if you always want to route your landline and or mobile phone calls via the landline traditional telephony SkypeOut Select this option if you always want to route your calls to the landline and or mobile phones via the Internet SkypeOut Always ask Select this option if you want to always be prompted to specify the preferred routing for a call 4 C 1 From the Idle screen press left to enter the main menu Relly mith t2 95 Living room Dap 04 12 2072 Menu Lontacts gt Menu 2 Press and left to select Settings A Search Jervices 3elect Back Settings 3 Press _ and left 2 to select Phone settings Manage blacked use Tones Time and Late Cordless ails select Back 42 ADVANCED SETTINGS a www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless SECTION 2 Phone settings 4 Press _ and left gt to select Preferred line a
67. t using the latest software have problems with my DUALphone e here is a problem between your DUALphone and the device modem router switch to which it is connected I cannot sign in to e You are using an Incorrect Skype e You have no Skype account e Your base station is not connected to the Internet e he base station has not been provided an IP address SUPPORT INFORMATION www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Skype name and or password SOLUTION e Get a router allowing you to attach more units to the same Internet connection port If you are buying a new one we recommend a peer2peer frienaly router Update the software via Settings gt Advanced gt Firmware update gt Latest firmware Restart your modem router switch and then restart the base station by turning the power off and on Check the Skype name and or password and try again Be sure to enter large and small letters and special characters correctly Create a Skype account via Status gt Create new account Check that all cables are attached correctly Check via Settings gt Information that an IP address is shown under IP address If not check your Internet connection If you are using a router switch or hub restart the device s and then restart the base station Please refer to My base station does not receive an IP address under Advanced troubleshooting continues
68. ted New voicemail Exchange contact details request Silent mode is active PHL Keypad locked Skype credit is close to expiry Headset connected Skype online status Indicates your current Skype online status a Online m Away Do not Disturb Indicates you are busy x Offline not signed in Invisible Still online but unseen by others Skype credit Your current Skype credit balance Action Left soft key Selects the current menu item or confirms a setting depending on the current screen Action Right soft key Cancels the last action or returns to the previous screen depending on the current screen Short cut to outgoing calls D FQU Tanase o on NN 16 INSTALLATION AND BASIC FUNCTIONS f N www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 lu 9 CLESS 17 SECTION L Main Menu The main menu provides easy access to all of your Skype and DUALphone settings 1 From idle screen just press left 2 to enter the main menu Relly Smith 44 95 3 Living room me 0412520125 Menu Lontacts Menu 2 Use or to navigate and highlight an item Select by pressing left 2 Or Contacts go back by pressing right 2 es History Je Add Contact elect Back The following table outlines the main menu items Your contact list and the current Skype status of your contacts Histor Your calls missed calls incoming and outgoing calls voi
69. ter than a Wi Fi phone for Skype Where can buy the DUALPhone 4088 What is a DUALphone Is it easy to connect my DUALphone to the Internet Are there any special requirements on my Internet connection Can my DUALphone be updated with new software What Skype services does my DUALphone support How many skype accounts can be signed in at the same time SUPPORT INFORMATION www nternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 SECTION 3 ANSWER Because it is more reliable DECT has no interference problems with other wireless devices Wi Fi Bluetooth has a much longer talk time more than 10 hours standby time more than 140 hours and range up to 300 meters practice the DUALphone 4088 has a superior voice quality with increased distance between the handset and the base station router This is due to less packet loss and interference compared to a Wi Fi phone Furthermore with the DUALphone 4088 you get a 2 in 1 telephone for both Skype and ordinary landline calls as well as you have the possibility for dual Skype accounts on one base station You can buy the DUALphone 4088 at www dualphone net and www skype com and retailers Please visit www dualphone net for further information Your DUALphone combines two phones in one unit allowing you to use Skype SkypeOut Online Number as well as traditional telephony via landline Thus you can use your DUALphone on two n
70. the update process The update typically lasts 15 minutes depending on your Internet connection Current firmware Displays the firmware version currently used by your DUALphone All Firmware vers Displays a list of all accessible firmware versions that your DUALphone can use Thus you can choose to downgrade to an older version S C 1 From the Idle screen press to enter the main menu Relly Smith Qu Living room AAPM 04 12 2072 Menu Lontacts T 2 Press and left to select Settings P Search G Jervices PIU select Back Settings 3 Press Time and Uate Cordless settings Phone settings Information select Back fidvanced 4 Press Internet settings akupe Ports Reset select Back ADVANCED SETTINGS www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wi and left to select Advanced and left to select Firmware update f NY etess SECTION 2 tt Firmware update 5 Press _ and left or just press left 2 to select the required option Latest Firmware Current Firmware All Firmware vers Current Firmware All Firmware vers Select Back if Latest Firmware 6 Under Latest Firmware press left to install Please be aware that the Version IBI download can take some time The handset will prompt you when the firmware De enn update is finished IntaFar Version vlt Install Back 7 Under Current Firmware you find spec
71. to Search select by pressing left S Intercom Iv status select Back Search 2 Use the keypad to enter the Skype name or full name name and Enter skype name press full name or e mail rt testc search Clear Search 3 Use Or to navigate and highlight a name from the list select by pressing Search dene 3 left itx test rtx test bla rtx teste bla rtx hm rtx teste Ihr Uptions Back Search 4 Use to highlight Add to contacts select by pressing left search again Call View profile select Back NOTES Use to change to lower case upper case or numeric entry Use to input symbols from the symbol table Other options available during a search include Search again Repeats the search Call Calls the selected name View profile Displays the selected name s profile You can stop a search at any time by pressing INSTALLATION AND BASIC FUNCTIONS www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 SECTION 1 22 SECTION MAKE AND RECEIVE CALLS The procedures for making and receiving calls apply to any type of call Skype to Skype calls SkypeOut calls and Online Number calls Furthermore you can use your phone for landline telephony Call a Skype contact To make a Skype call 4 m 1 Press right to select Contacts Relly mith t3 44 95 4 Living room paap 01022078 Menu Contacts 2
72. to go to the day and enter the day using the keypad press ARROWRIGHT again to go to the year and enter the year using the keypad In Country Region use and left 2 or just left 2 to select A t Z In State Province and City use the keypad to enter your data TWO 4 In Language use and left 2 or just left 2 to select A t Z In Home phone Office phone Mobile Home page About me and Mood use the keypad to enter your data In Private you can enter your e mail address The address will not be shown to other Skype users and is merely used for the search function Save your private e mail address in Private and users who know this address will be able to find you by searching for it on Skype 1 In Private press left to select options Edit Remove Add Email Options Back NOTES e n Show My Picture the pictures for use with your profile must be edited on a computer with a Skype client e All data regarding home phone office phone and mobile supplied by a Skype user will be recorded in your Contact list when you add the user Change your password You can change the Skype password used for signing in to your Skype account See Create a new Skype account in the Installation and basic functions section for more information 4 gt 1 From the Idle screen press left to enter the main menu Relly mith t3 44 95 4 Living room APM OA 2042 Menu Contacts Henu 2 Presse and left
73. to select Call divert 4 Press left 2 to select Call forward 5 Press _ and left or just press left 2 to select the required option Yes No 6 After selecting Yes you will be prompted to enter a call forward number Press the keypad ADVANCED SETTINGS www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 SECTION 2 SECTION 2 View call history You can see all call history information including missed calls outgoing calls incoming calls authorisation requests or voicemails Whenever there is an entry on one of the lists you can see the details such as the phone number name when accessible and a time log indicating when the entry was received Please note that the lists can contain minimum 40 entries the oldest ones will be deleted first Also please note that the lists will be deleted whenever you sign out of Skype Your options are All calls A list containing all missed incoming and outgoing calls Please note that landline as well as Skype calls will be registered These are your options when working with the lists Call Call the number Send voicemail Return a call with a voicemail Please note that this works only with Skype calls Details View details regarding the call Delete Remove the entry View profile View the profile for the entry Please note that this works only with Skype calls Add to contacts Add an entry to your Contact list Clear list
74. ur broadband router or modem If you want to use the landline connection feature you will also need to connect the base station to the landline connection Wireless 83 QUESTION Which headset works with the DUALphone don t have a land line wall receptacle near the place where I want to put the DUALphone base station and don t want to do install new telephone wires between the base station and the landline receptacle What do I do Does the Skype online status Do not disturb work with landline calls Why does call for ward not work SUPPORT INFORMATION www nternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wi SECTION 3 ANSWER The connector is of the mono type and the plug size 3 5 mm Please note that not all headsets will be suitable Ask for a set with an impedance of 30 Ohms or higher We recommend that you use the Plantronics Backbeat 116 headset We recommend that you purchase a wireless phone jack which can be installed in 1 minute Please visit www wireless phonejack com Yes you will not be disturbed by any landline calls but you can see the calls under missed calls If your calls are forwarded to a phone or mobile number be sure to have enough Skype Credit on your Skype account otherwise your calls will not be forwarded If your calls are forwarded to another Skype user this must be someone in your contact list otherwise your calls will not be forwarde
75. w InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless 30 SECTION 2 Choose auto or manual sign in Your first sign in has to be manual but after that you can activate Auto sign in and sign in to your Skype account automatically in case you should turn off the base station or the handset If you activate Prompt you have to enter your Skype password every time you sign in We therefore recommend that you choose Auto sign in 1 From the Idle screen press left to enter the main menu ij I Kelly omith G 44 95 f Living room Ment Contacts Henu 2 Press _ and left 2 to select Status Je Add Contact Intercom elect Back Status 3 Press _ and left s to select Auto sign in Change status ign aut My profile Change password select Back 4 Press _ and left or just press left to select your preferred sign in mode Please select sign in Automatically Prompt mode 2 Prompt elect Back We suggest that you note your Skype name and your Skype password here for future reference My Skype name My Skype password NOTE e When in the text editor press to switch between lowercase uppercase and numerical entry ADVANCED FUNCTIONS IN www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL SECTION 2 Change your Skype profile In My profile you can tell other Skype users a bit about yourself Please note that any Sk
76. want to save your Skype name and password you want to save for automatic sign in Press left to accept right 2 to decline 5 M c NOTES Use to change to lower case upper case or numeric entry when entering your Skype name and password Us to input symbols from the symbol table If you have forgotten your Skype password go to www skype com and choose Sign in Then choose Forgot your password and follow the directions on your computer screen Please be patient as synchronization of Skype contacts might take several minutes It is possible to be signed in to two different Skype accounts on one base station and hereby on two handsets If a Skype account is already in use on the base station the Skype name and status will be dis played on the dual account screen If an account is not in use it will be displayed as Not in use and you can sign in with your Skype name and password It is also possible to be signed in with more handsets on the same Skype account up to four handsets can be registered on the same base station INSTALLATION AND BASIC FUNCTIONS a www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wire 2EL SECTION Skype features supported by DUALphone After you have created your Skype account you can call other people with Skype accounts for free Skype also offers additional subscription features including SkypeOut Allows you to make calls to ordinary landline and mobile phon
77. ype needs unrestricted outgoing TCP access to all destination ports over 1024 or to ports 80 and 443 in order to work properly To obtain even better sound we recommend that you open the specific port to incoming TCP and or UDP traffic Please check Settings Advanced Internet settings Skype ports Configure the static IP address via Settings gt Advanced gt Internet settings gt IP mode Select Static and enter the IP address then follow the wizard to make the further required entries Connect the base station to the Internet connection port Turn on the base station and wait for about one hour Restart the base station and check if your DUALphone works Check via Settings gt Information if the base station has received an IP address Configure the Skype proxy via Settings gt Advanced gt Internet settings gt Skype proxy Also you have to configure via Settings gt Advanced gt Internet settings gt Firmware proxy Please contact the IT Support resource at your workplace or school for further information etess PROBLEM The time on the idle display is incorrect cannot make a Skype to Skype call cannot make a SkypeOut call My SkypeOut call does not reach the person intended cannot receive Skype calls from certain persons My DUALphone does not ring on incoming calls e The base station is not connected to the Internet e You have not programmed your Time Zone and
78. ype user can see all configurations you make in Details shown to all even the Skype users you have not authorised You must be signed into Skype to change your profile 1 From the Idle screen press left to enter the main menu Relly mith t3 44 95 4 Living room O71 I ims I Contacts Heny 2 Press _ and left 2 to select Status Je Add Contact Intercom ii select Back LINE ENMNMEM 3 Press _ and left 2 to select My profile Ty In to Skype Lreate neu account Change status n nut Mooie Back My profile 4 Press _ and left or just press left to select your preferred profile ae Details shown to all Private Private select Bach 5 In Details shown to all press _ and left to select your preferred setting Show my picture Skype name Full name Gender Birthdate Country region State province City Language Home phone Office phone Mobile Home page About me Mood Public Details Skype name rt test select Back 31 ADVANCED FUNCTIONS a www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 Wireless 32 SECTION 2 In Show My Picture press left to select In Skype name please note that you cannot change your Skype name here c In Full name use the keypad to enter your data In Gender use left to select Male Female Unspecified In Birthday enter the month using the keypad press ARROWRIGHT

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