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HughesNet User Guide - Mobile Satellite Internet

1. 2006 US i Version 3 Meter Software Version amp Battory Level Screen KV Faw 1 S 192 Searching mes Basie Startup Screen Using the BirDog When you press the ON Down Arrow key a sereen showing the version and battery level of your BirDog is briefly displayed as shown above If you continue to hold the key down it will freeze on this sereen until you release the buton Once you release the button the Basie Startup Sereen is then displayed The version af your BirDog is important to know so you can determine the appropriate user Manual to download from the BirDog web site Take note ofthe battery charge level to make sure you have an ample charge before using your Basic Startup Screen The busie startup sereen shows the currently selected satellite profile the polarity verticalV or horizontal H of the profile and the satellite s longitudinal location change the selected satellite profile use the right arrow on the meter Only satellite profiles programmed on the meter will appear How to program the meter is described later searchin Also shown is the 8 signal level and that dhe meter is in the S which means that you not yet pointed at the selected satellite 92004 2010 Meira com Programming Using he Bios Satele Matar 0 3 Using the BirDog Satellite Meter m
2. 81 6 Therefore a HughesNet dish in San Francisco with a satellite assignment of AMCA you Would set dhe skew 10 253 However on a StarBand dish in the same location you would set itto 115 3 Fora G27 assignment you would set it 10 4 for Hughesnet but Lb for StarBand These numbers are provided purely to illustrate how to use Satellite Finder and do not necessarily represent actual satellite assignments 2004 2010 Mobilit com Using a Macintosh wih HughesNet E SatTool amp SofiOPI SatTool for Macs Setting Longitude amp Latitude in Firmware Before you start you should have installed a copy of Gary Viller sSatTool forthe Macintosh SatTool is the Mac equivalent of the DSSatTool for Windows users It is used to write the location longitude and latitude information to the modem s firmware Please see Chapter 2 for information about when ta use either version Stoo is shareware available at cartlink net garyvillerelsattoal See the web site referenced above for more information about downloading installing and using this tool There is no charge to download this utility and try it but please make a donation to the site if you continue to use it SofiOPI Displaying Signal Strength During Setup SoftOPI is a Mac OS application that s a software replacement for the HughesNet Outdoor Pointing Interface OPI a simple signal strength meter There is also PC
3. Momentary Press Backignt of on pee uper gonn E lect Bach rm Optional Setup Screen Changing the BirDog Configuration The setup sereen allows you to customize the meter settings See the manual fora complete list of the available options For the easiest operation of your BirDog make sure the following options are set RF issetto Lin Found is selected Berx is NOT selected BERis sct to Log Nota If BER is set to Lin it will work However sometimes this seting may result in a very high percentage 99 that will not allow sufficient gradations far adjustment 0 4 Une Guide 920042010 Miata com Using the BirDog Satellite Meter p Basic Startup Screen SERRE 192 Satellite Found Screen ree round Finding the Satelite When you move the dish such that itis pointed at the selected satellite you will be alerted with an audible beep and the text will change from Searching t ound You should sow use the Q scale and peak to the highest percentage you can get 2001 2010 Miia com Programing amp Using the BiDog Sas Meer D 5 BirDog Satellite Meters funes 1151 LII Ex eite 8 en Vektor ir perde Programming the BirDog Here are the steps for programming your BiDog satellite meter Go to the
4. use numbers that are meaningful to you For example you could spell hadf dbadcafel 234facef 0d Or you could use two 10 digit phone numbers and one 6 digit date for a total of 26 characters Click Save Settings to save your changes How to Save the Configuration on the WRTS4GL It is occasionally necessary to completely reset wireless devices to their ori out of the box state As long as the latest configuration has been saved itis fairly simple to restore after the reset Here is how to save the configuration Sep Connect to the device as explained above Step Click Administration uib Config Management bottom tb Step Click Backup to save the current settings Save the fle like any other on your Windows PC hand drive giving it a meaningful name How to Reset the WRTS4GL To completly reset a WRTSAGL to its original out of the box state you need to depres the small recessed button on the back with a pen or other pointed object Hold it in until one or more ofthe lights on the front blink Then remove power while continuing to hold the button in After power has been removed release the Button wait 15 20 seconds and power the device back on How to Restore the Configuration on the WRTS4GL Sep Connect to the device as explained above except the password will be admin Click Administration tb Config Management bot tab 820042010 MeleiremeiStle
5. alone when you bave problems getting online especialy at first Almost everyone experiences frustration when first leaming the proper way to set up and point their satellite antenna Look for help BEFORE your frustration becomes excessive MebieinternetSatelit com RVNetworking com The forums on the RVNetwerking com web site have networking two way satelite and miscellaneous topics Use the following steps o register for the forums 2010 Mites and 3 13 Sept Go to http www mobileinternetsatellite com phpBB3 and click on Register at the top Follow the prompts to register for the forums You will receive an email which you should reply to and request activation of your membership RV2WaySat Yahoo Group This is the original Yahoo group for RVers using two way satellite Please only share the email address with other RVers you have personally met and recommend an RVer traveling with a two way satellite system By default all messages sent to the group or posted on the web site will come in as email addressed to you You can tum this delivery if you prefer to view the messages online To request an invitation to join this Yahoo group ask a current member of the group to send an email with your name email address and your installer s name to RV2WaySat owner yahoogroups com DatastormUsers com Web Site Don Bradner started this web site for users of the Motosat autom
6. A geographical position Type in a geographical position latitude and longitude in decimal degrees and press Enter This is the required method for non US locations Once a position has been entered Satellite Finder produces list of satellites and their azimuth elevation and skew or polarization angles for the entered position Both trae and magnetic azimuth are computed for each satellite in the st satelite data list canbe onto the system clipboard for use elsewhere Just point your mouse atthe list press the igh mouse button and choose Translating the Calculated Skew Value An Example Note that in the graphie on the previous page the results shown are for San Francisco CA zip code 94134 When seting up a HughesNet dish the values are used directly as provided Satellite Finder However to use the provided skew polarization value for StrBand a simple arithmetic translation must be made Just subtract the supplied skew vale from 90 Anytime you are east ofthe assigned satellite the skew value provided will be a positive number If you are west of he assigned satellite he skew value provided will be negative For G27 129 you will always east of the satelite in the continental US Two examples ane shown below which use the AMC4 101 and G27 129 values shown in the previous graphie gt 90 skew 90 25 3 90 25 3 115 3 27 125 gt 90 Skew 2 90
7. Using the Built in Bubble T Level A bubble attached to the offset adapter will help make your setup even Casier The T level was calibrated to plumb mast when it was attached Simply adjust your ipod legs the T level shows Laver in both directions Note The tripod legs can settle into the ground especially after ain Itis a good idea to check plumb from time to time to assure a good signal and prevent a lost Hughes User ude 20042010 com Setting up the Tripod and Offset Adapter Using the Mast Level pn Plumbing the mast H 2 sto the azimuth axis Plumbing the mast lalong the azimuth axis Step 1 Getting Ready and Plumbing the Mast Using the Alternate Mast Level Make sure the tripod legs are firmly planted in the ground to hold it in lace On hard surfaces you will nee to keep the legs from spreading with chains or other restraint Before installing the antenna plumb the mast vertical tube of he offset adapter using torpedo level as shown above At this pint it does not have to be exact but make it close tw plum Later you will make adjustments to ensure plumb mast in the final set up Attaching and Calibrating a Bubble T Lovel Here are the steps to follow to attach and calibrate a T level to your mast adapter Step Use the method described above to plumb the mast of your offset adapter Sep Use Clear Liquid Nails or someth
8. 2 suh HughesNet Uter Guide 020042010 Table A Listing of Satelite Used for HughesNet HN and Siaran SB Two way Internet Services Sp SOR TE The rest of this chapter shows the satellite coverage or foorprin maps forthe Satellites used for two way services shown in longitudinal numerical order The maps represent power output from each satellite listed in dBW Power roughly doubles with each 3 dBW change So for example if you are somewhere that is 50 ABW and you move to an edge where itis 47 dBW there will be about half the power problem with footprint maps is that they are inexact in several ways First nobody has gone to all of the locations in North America and actually measured signal strength Second no two transponders on a given satellite have the same output so the is at best an average Third there are coverage holes associated with all satellites and they have also not been precisely mapped Remember that the HughesNet signal strength meter does not actually display signal strength but rather signal quality of which part is signal strength This means that you don t necessarily see a doubling halving of power with each 3 dBW of change the map shows a location at 49 it will almost certainly work At 44 dBW it probably won t Everything in between is maybe The 46 dBW line isa fair
9. Geometry of Satellite Tripods atime The footprint should equal the height of the dish t Rule of Thumb Introduction Using Ballast When setting up your tripod these are some basics that will help you get a stable blow over proof setup every time Notice in the figure above that the fect are well planted and the dish is ballasted With six gallons of water Also note the wide stance af the setup Rule of Thumb The footprint should equal the height of the dish For example measure the height of your dish setup Ifthe bottom lip ofthe dish is 62 inches from the ground the feet af the tripod should be set at least 62 inches apart Ifthe bottom ip ofthe dish is 59 inches from the ground the tripod feet should be set at least O inches apart With this geometry you ll need ballast and it is always better to error on the heavy side Use at least 40 30 Ibs of ballast 3 gallons of water or morc 50 Ibs or more is highly recommended This should be stable in winds gusting up to 40 mph The more weight it has the more wind it will withstand C Use Guide 02004 2010 Mabie Anchored Ballast or Very Wide Stance p Very wide footprints don t require ballast Plant the feet well This dish is anchored to the ground Using Anchors vs Ballast with a Narrower Stance Ifyou absolutely must set up with a stance that has footprint narrower than your height measurement be
10. Goop or sealant especially if not completely set may not hold excess pressure The only time you should ever need to touch the two nut the amount of thread protruding above the tripod head iain is if you want to adjust Note Some 60 SMSN2S tripods have three extended hinge clamps instead of one In this case do not use to keep the keeper in place It is not needed 2004 2010 com be Otet Adler Adapter Hardware Assembly with the Stanley Keeper Hardware assembly order for attaching the mounting adapter tothe tripod Allow to of exposed threads above the flat washer for the knob after hardware assembly is tightened Positioning the Adapter Hardware Assembly With the Stanley Keeper Shown above is the completed adapter assembly as it appears on the budget adapter The tripod is not shown Note The nylon spacer is not needed for the original offset adapter The budget offset adapter is shown above SSN Hughes Usar Guise 02004 2010 Adapter Hardware Assembly Positioning with the Stanley Keeper Top View with hardware centered intripod opening Bottom View of hardware Positioning the Adapter Hardware Assembly With the Stanley Keeper The photos above illustrate the top and bottom views of the installed Stanley Keeper 20012010 Melita com Heserbing Oot Magier B 5 Adapter Hardwa
11. recommended browser Ifyou use an OPI meter you will see a red as shown at 3 in an alternate browser which indicates you have not yet locked onto the comec Le selected satellite You will nocd to adjust he dish a discussed ater until you peak the signal and sce the green bar Click Glose 4 and then Next 8 Note that the box to Perform is checked 20012010 Mbit com Ever Tane You Move Your HughesNet VSAT 227 Passing Cross pol amp Connecting to the Registration Server Passing Cross pol amp Connecting to the Registration Server YE you have set up your dish carefully and have a perfectly plumb mast you will likely pass cross pol on the first attempt So go ahead and click the Automatic button o run an automatic cross pol If you pass you click the Next button to continue Ifthe ACP fils then you will need to adjust your dish until you can pass an Click the Manual button to cause a series of eross pol tests to run This allows you to return outside to the dish and adjust the skew while the displays passing filing scores for cach test Without an OPI you may need to someone Watch the computer monitor and relay to you how your adjustments affect the ability to pass a test When your setup passes most ofthe cross pol tests run ry another ACP It is important o not do many repeated automatic cross pol tests When you
12. the pointer is at the correct place on the elevation scale If you do not have a knob turn the lower nut to adjust the elevation Later you will fine tune the elevation adjustment by turing the knob few tums clockwise and then counterclockwise until you peak the signal When the signal has been peaked snug the two coarse elevation adjustment nuts Note Though the settings may be slightly different on your dish it will be very similar and the information still applies 2001 2010 com very Tne You Move Redeployng Your HughesNet VSAT 2 21 Plumbing the Mast Assembling amp Adjusting the Antenna Step 4 o Potten soe droits E Step 4 Adjusting the Skew Polarization Setting Polarization or skew refers to rotation ofthe antenna Polarization values are measured in degrees from zero no rotation positive or negative Polarization will be positive east of the satellite longitude and negative west ofthe satellite longitude Loosen the four polarization lockdown nuts and then tur the dish on the bracket until the pointer on the polarization seale is pointed at the value you determined Carlier Sug the bolts Note Though the senings may be slightly different on your dish it will be very similar and the information still applies 202 SMSN Hughesi User Guide 820042010 cos Plumbing the Mast Assembling amp Adjusting the Antenna St
13. Mobility kit components Co pol eross pol and antenna pointing HughesNet customer contacts Miscellaneous information Chapter 2 Every Time You Move Redeploying Your VSAT Although the focus ofthis chapter is setting up every time you change location the chapter begins with a look at the commissioning proces Installation and commissioning Selecting a suitable camp site Using DSSatTool to update the location Setting up the tripod and offset adapter Plumbing the mast and adjusting the antenna settings Adding ballast and rechecking plumb Locating the satellite peaking the receive signal and passing cross pol Transporting the satellite equipment Chapter 3 and Troubleshooting Information The HughesNet com web sites The HughesNet user guides The Raven installation guide Miscellaneous modem operations User groups Appendices Satellite coverage maps How to assemble the hardware set Tripod Setup Tips How to program the BirDog HughesNet for Macintosh information 20042010 Mbit com Ineodicton to e SMSN Hugh User Gide 1 3 HughesNet Two way Satellite System Operation itm ism im HughesNet Environment The graphic shows how the remote terminal or VSAT fits the HughesNet sytem architecture Let s start by clearly defining what is meant by VSAT Definition VSAT Per Webo
14. it creates the least possible interference for other users on the satellite eross pol Note The most important thing to remember is that a properly pointed antenna doesn t waste bandwidth or interfere with your own or others transmissions This means a better online experience for everyone And most important in properly pointing the antenna is minimizing the erose po or interfering signal 2004 2010 Mobile Irueducton to te SUSN HughesNet User Guide 1 17 Defining Polarization manu p Magnetic Electric Linear Horizontal Polarity Linear Verlcal Polarity fe agile we svete The waves vert ern ware shor ard hese proposition Br e apres waves o Vo he page Circular Polarity The wave rotes as td ang proposte Defining Inroute and Outroute Communications Let s define what is meant by inroute and outroute transmissions Inroute transmission This is everything transmitted by your VSAT to the HughesNet NOC Iis characterized by Co Pol and Cross pol Outroute transmission This is everything received by your VSAT from the HughesNet NOC Outroute performance is characterized by Signal Quality Defining Polarization The HughesNet VSAT antenna transmits and receives signals in two linear polarizations horizontal and vertical as shown in the figure above The first thing to keepin mind when
15. 223 Plumbing the Mast Assembling amp Adjusting the Antenna Step 6 Checking the plumb of the Checking the plumb of the assembled antenna along the azimuth Step 6 Re checking the Plumb A well plumbcd mast will make your job casy A well plumbed mast is probably the single biggest factor for setups that go smoothly versus those that are long tedious and frustrating If your mast is properly plumbed when you have optimized your receive signal you should pass easily As shown in the figure above you should re check the plumb using ether an attached bubble T level or a mast level When using a mast level check both along the azimuth angle and at 90 degrees as shown above With a Tevel the bubbles should show Level in both directions This is an important step because the tripod legs can flex shift slightly after the antenna adjustments and with the addition of the weight of the entire assembly Once the final plumbing ofthe assembly is complete make sure the tripod legs are tight You are now ready add ballast to your completed antenna assembly 224 sus Hughesi User Guide 620042010 cos Plumbing the Mast Assembling amp Adjusting the Antenna hatte A completed dish setup with 50 Ib of ballast added Step 7 Adding the Ballast Once you have fully assembled and plumbed your antenna setup itis VERY importan to add appr
16. BEGIN THE SPEED TEST under the city closest to you to run the test Both download and upload speeds wil be tested This is illustrated on the previous page on the right Click on Download Speed Test or Upload Speed Test depending on the test you want You will then be presented with a choice of doing a SmarTost which determines the best file size to use or selecting one ofthe file sizes for the test There is also an Express Dual Test which tests both download and upload p promos menfc com speedometertet_0150 asp When this page finishes loading you will sce your download speed displayed You can Click Here to Itups cascadcaccess comv specdtesttest html Just click on Start to run both a download and an upload test After the test has completed if you are registered DSLReports com you click on Graph to see your results graphically displayed There also links other tests pilpepistop comiintemetidefault asp In addition to providing a speed test Pitstop will try to help you diagnose and fix connection problems and optimize your computer s performance For the speedtest just click on Measure Download Speed and then Run Download Test Orclick on Measure Upload Speed and then Run Test twill ask permission to install their utility pilperformance toast nct Toast net presents speed test page with options for the size of the file
17. SMSN Mobility Kit There are different options available from MobileinternctSatellie com and other Satellite Mobility Support Network SMSN dealers for HughesNet VSAT systems Each kit contains everything you need to properly set up and point redeploy your satelite dish Mobility Kit Components Following is a list of mobility kit components along with a brief description of each Aluminum Tripod The tripod supports the antenna assembly It should always bbe weighted down with at least 50 Ib of ballast Shown in the figure is the 60 54525 tripod which was specially developed for this purpose by CSTberger Adapter This custom designed offset mount moves the center of balance of the satellite dish to directly over center of the tripod This creates well balanced antenna assembly ess prone to tip over The one shown is the original design and the sturdier of the two models offered T Level Attached to the mounting adapter a T Level makes it incredibly casy to geta plumb mast Achieving a plumb mast is the key to properly pointing your dish for optimum signal quality and minimum cross pol This is described in Chapter 2 Every Time You Move Redeploying Your HughesNet VSAT 1 14 SSN Haha User Guide 820042010 Mabe com Adapter Hardware Set This is to securely attach the offset adapter to the tripod It also provides a large eyebolt for attaching ballast D Ballast Strap This attaches to the cycbo
18. Specie The Federal Communications Commission FCC and the American National Standards Institute ANSI have safety standards for such devices whieh specify a power density to 1 milinat per square centimeter 1 mW om fa person s Body averaged over 30 minutes for the general public 6 minutes in occupational setings According to the FCC this power density limit is well below levels accepted as having the potential to cause adverse health effects The HughesNet antenna emits radio frequency energy at levels below 1 squared at all locations in front of beside and behind the antenna In the region Between the feed hor and the reflector signal exceeds Wien hen the antenna s transmitting data though not when receives data What Does This Mean to Me The antennas should only be installed in locations not readily accessible to children The height ofthe bottom lip of the antenna when fully deployed must be at least five feet above the ground or five feet above a surrounding surface which a person may easily access HughesNet Fair Access Policy FAP The HughesNet Satellite system is based on a shared bandwidth system This means that all of its users share the bandwidth that is available HughesNet has enacted a Fair Access Policy FAP to ensure an equitable sharing of this bandwidth HughesNet Policy Here is a portion of the HughesNet Fair Access Policy To ensure equa access for all H
19. What each group offers and how to access it was described pond 3 19 320 sushi Hopes Uer Guide 2004201 APPENDIXEN Longitude Latitude amp Coverage Maps Longe Lade amp Coverage Maps A 1 Continental U S Longitudes amp Latitudes Longitude and Latitude Map Shown above is a map of the continental United Sintes with longides and latitudes The table below gives the longitudinal location for the primary satellites used for the DirecTV and Dish Network television services A t Lit of Used for DirecTV and DahNetwark Television Services On the next page isa list of the longitudinal locations and the current names for the satellites used for the HughesNet and Starand two way services In gencral satellites that have names starting with SES Americom AMVC previously had names that started with General Electric GE Likewise satellites with names starting with Telstar T were later changed to names starting with IntelsatAmericas 1A Some of these satellites again changed names to those starting with Galaxy G And some Galaxy designate satellites were renamed again In some cases the number following the name changed also and in other cases it stayed the same For the latest list of satellites and the associated footprint maps please go to tp MobilelnternetSatellite com MIS SatMaps chm
20. amp Prodelin Installation Guides Miscellaneous Modem Operations The Advanced Page HIN7000S Force Ranging Page 39 Uploading a Config File Speed Tests Using Two Satellite Meters En Online User Group Information MobilelnternetSaelite com RVNetworking com En En DitastormUscrs com Web Site ET Networking Information How to Connect to Your Linksys Wireless Router 3 16 How to Change the SSID and Channel on the WRTS4GL 316 How to Change the Administrator Password on the WRTS4GI 3 16 How to Enable and Configure WEP 3 16 How to Save the Configuration on the WRTSAGL xn How to Reset the WRTSAGL xn How to Restore the Configuration on the WRTSAGL How to View Network Status Information on WRTSAGL Information Summary E Appendix A Longitude Latitudo amp Coverage Maps Longitude and Latitude A2 SES Amcricom 6 AMC6 is located at 72 West longitude m SES Amcricom 9 located at 83 West longitude AS SES Amcricom 3 AMC is located at 87 West longitude Intelsat Americas 8 1 is located at 89 West longitude m Galaxy 11 G11 is located at 91 West longitude Intelsat Americas 6 TAG is located at 93 West longitude AT Galaxy 3C G3C is located at 95 West longitude Galaxy 25 G25 is located at 97 West longitude AR Galaxy 16 G16 is located at 99 West longitude G16 replaced GAR in 2006 8 SES Americ
21. com and Troteshokng 3 17 Step Click Browse and then browse to the file on your Windows PC hard drive and click Open Click Restore to restore the previous setings How to View Network Status Information on the WRTS4GL is how to check your network stats on the WRTSAGL Step Connect to the device as explained above Click Status top tab gt Router Local Network or Wireless bortom tab More Information There are screen shots of each of he pages on the WRTS4GL router along with some additional Wi Fi information on the RV2WaySatcom web site np www aysat com Rally2006 Handouts Wi Fi Networking pdf 318 SSN Hughson User Guide 20062010 Mobianemetsatit com Troubleshooting and Help Information The following topics were discussed HughesNet Web Sites HughesNet User Guides Raven Installation Guide Miscellaneous Modem Operations User Groups Networking Information Summary There is quite abit of useful troubleshooting information available in several places The following resources were discussed in this chapter The HughesNet com web sites The HughesNet user guides The Raven installation guide Miscellaneous modem operations User group information gt Networking information Your SMSN dealer is always a resource for you as well This chapter provided information about several resources for RVers traveling with two way satellite systems
22. displayed on the screen as shown at 1 Make note of these parameters You will ned them for pointing the antenne If you havea BirDog you should now go outside and point your dish Continue as directed on this page after your dish has been pointed If you do not have BirDog continue now Your modem should be powered on and your computer connected to t ether directly or vera local network LAN Temporarily disable your personal firewall Ifyou have mone than one LAN connection ie Ethemet Wireless disable all but the one used to connect Now click on Set Lat Long shown at 2 above You will then see the screen shown at the right Notice the messages displayed in the bottom section 3 These messages report cach step the current latitude and longitude saved in the firmware This is necessary in order for the modem and satellite transponder to be able to later send and receive data This information is used by the modem and the transponder as a starting Point for calculating the distance and therefore the optimal timing for synchronization Without synchronization between the two data will never be reliablysent and received Aller the process is complete the modem will reboot and DSSatTonl will shut down I you do this step you ve set up your dish and peaked the signal you need only wait now while the modem reboots establishes timing and passes a cros pol test If you haven t yet s
23. folder that you saved Documents This will install the USB Serial Converter You will then need to repeat the above process for the USB Serial Por Upon successful completion of driver installations you will be able to download your config file to your meter Note Be sure to download anew configuration file from time to time The satellite signature can change and this can prevent your BirDog from seeing your satellite 1f you run into a situation in which no matter what you do you cannot find your satelite with the this could be what happened Check on the News page of the BirDog web site for recent satellite updates SMN Hughesniet user Guide 620042010 Mobilit com Using a Macintosh with HughesNet Using a Macintosh vit HughesNet Ec Getting Your Pointing Parameters with Satellite Finder Mobile Satellite Internet and the Macintosh This appendix is intended for users of tripod mounted portable satellite Internet systems who use Apple Macintosh computers Satellite Finder for the Macintosh Determining Azimuth Elevation amp Skew Satellite Finder is a Java program that locate the relative positions of geostationary satellites for provided positions on Earth t will give you the azimuth elevation and skew lus that you ned to know so you can set up your satellite dish Make sure you havea af Satellite Finder SatFinder jar on your com
24. guide Miscellaneous modem operations User groups 2 Networking information And of course your SMSN dealer is always a resource for you 32 SMSN HughesNet User 02004 2010 com The HughesNet MyWay com Web Site aterm The HughesNet com Web Sites HughesNet maintains several web sites Shown above is the HughesNet My Way web site Here are some HughesNet web sites of interest with brief description of each ugp customercare myughesnet com This is the main web site you will tum to for information and support tis discussed further next page com This is the corporate web site with information bout services for home small office enterprise and government as well as information about emergency services bttpr www gethughesnet com You will get to this web site if you click on the option for home services the HughesNet corporate site There is ots of information about the services pricing and how the technology works This web page always has information about any current rebates available when you buy new equipment and agree to a service contract The current service contract period is two years 92004 2010 Meine com and Troutleshosting intormaton 3 3 The HughesNet Customer Care Web Site iim tm Customer Care Web Site The HughesNet Customer Care weh site co
25. home page and click on Configure 2 Inthe list at the bottom left Available Satellites scroll down and click to select cach satellite you want to ead Then lick gt gt to transfer that satellite selection to the list on the right Selected Satellites You can select up to 32 satellites for BirDogs with a serial connector or 64 far models with a USB connection Itis recommended that both the Horizontal H and Vertical V profiles for a satellite be downloaded from the Named Services section This is the naming conventions used are sometimes reversed and this could prevent the BirDog from finding the satellite You might want to also download the profiles shown in the section at the top of the list These generic profiles are not related to specific services but rather to the satellite itself In the event that the StarBand or HughesNet network operations center NOC were offline because of bad weather the generic profile Would still allow you to find the satellite Use the up and down arrows to change the order that the satellites appear the Selected Satellites list 06 Use Guide 02004 2010 cm 4 After you have made your selections and put them in the order you would like for them to appear on your BirDog click the Generate button A pop up screen will appear Select Download Your File and on the next screen click the Save button Choose a locatio
26. housing plumb bob hook These parts can be discarded Put the Stanley Keeper in place as shown in Figure A Seps Using Goop Marine or Plumbing recommended add ado at each comer of he keeper Figures B and Allow to dry for several hours gt gt gt gt gt Skip this step if your tripod has three extended hinge clamps lt lt lt lt lt Note Do not apply between the SK and the tripod bead Use only at the comers to keep the SK from falling when the tripod is turned upright The purpose is merely to keep the keeper from sagging when it is not in use Installing the Stanley Keeper Figure E Figure F Assembling the Tripod amp Offset Adapter continued The last two steps for installing the Stanley Keeper shown above Replace the extended hinge clamp so that all the leg hinges are properly supported Step Stand tripod upright Insert from beneath the tripod head The eye bolt should have nut and a lock washer on the eye end bottom end See figure D previous page for the proper hardware order Adda star lock washer and a jam nut regular sized nut will interfere with the proper seating of the offset adapter Leaving 1 to 1 12 of thread protruding above the tripod head tighten the bottom nut and the jam nut very tight clamping the SK between them Figures E and F Be careful not to push down on the SK during this process as your
27. the latest configuration file How to upload this file is discussed later there is no configuration file available with the needed entry your installer be able to provide you with the correct parameters o enter manually The manual parameter entry page is discussed next 244 SSN HughesNet User Gude 02004 2010 Configuring the Modem Manually Entering the Satellite Parameters Manually Shown above is the page for manually entering the satellite parameters The example shows the parameters used for the initial HN000S deployments on LAG w Aer all of the parameters have been entered or selected from a drop down menu lick Next to continue tothe Transmit Radio Parameters page 92004 2010 Maines com Every Tine Yau Move Your HughesNet VSAT 248 Verifying Satellite Parameters itm ism Verifying the Satellite amp Transmit Radio Parameters Shown on the leftis the page which displays all af the satellite parameters after you select a satellite and transponder from the Satellite Transponders drop down menu and click Next M5 you use an Outdoor Pointing Imerfuce OPI meter make sure you check the box at the bottom which is labeled Enable OPI Display Click the Next button to continue to the Transmit Radio Parameters pase Shown on the right are the two choices for the transmit radio Home Pro and ProPlus plan users wil have the 74 meter dish and the I va
28. the next page Or with PC OPISofi OPI click Close 8 Goto the Advanced page at http 192 168 0 1 and click on Force Range inthe Installation section 10 Click Start Ranging After ranging is complete the modem should go online Setup Summary with BirDog Typical setup procedure when using the BirDog 1 Power on modem and run DSSatTool to Get LatiLong 2 Power down modem but leave DSSatTool open 3 Go outside and set up dish and arm using parameters provided by DSSat Tool 4 Connect BirDog to receive pigtail cable and adjust the setup until the largest possible number is shown 8 Connect cables Click Set LatLong in DSSatTool 7 Modem will reboot and then it will automatically start ranging 8 After ranging is complet the modem should go online 20042010 Mbit co very Tine You Move Replying Your HughesNet VSAT 2 35 Transporting Your System Almost as important as proper setup is the teardown and stowing of your satellite equipment for travel Proper care of your equipment will help it to provide years of trouble free service for you Itis recommended that the following steps be taken when transporting the system Sept Remove all outside cables except the two shorter pig tail cables attached to the feed arm Leave these connected Remove the fed arm from the reflectorimount assembly Step Remove the reflector and mount assembly from the tripod adapter Remove the o
29. uploaded or downloaded and the web server to use for the test Click Upload Speed Test for the upload test Click Run Test Using Two Satellite Meters There are some mobile users who prefer to use both a digital satellite meter and an inexpensive analog meter such as those used for finding a TV signal The most one has needle that moves and it emits tone which increases in pitch as the signal strength increases It sells for about 25 and is often referred to asa The two meters are connected in series The reason for doing this is that there is sometimes a delay associated with the OPI readings whereas the analog readings are almost instantaneous With BirDog meter there is delay 312 SSN Hughson Uer Guide 820042010 Mabieirtemetsateite com Mobile nternetSatellite com RASA Online User Group Information There several online user groups for two way satell users who are RVers They provide places for mobile users to ask questions and provide answers for questions posted by others f you are having a problem and have a way to go online heck the user groups first Many issues especially for new users are really old issues with known solutions This s often the quickest approach to finding a solution Ifyou cannot find help online even by posting or if you cannot get online then your installer and or dealer are your next line of support important Don t feel like you
30. 25 is located at 97 West longitude Galaxy 16 G16 is located at 99 West longitude G16 replaced G4R in 2006 G 16 at 99 lt HughesNet User Guide 20042010 Mente SES Americom 4 AMCA is located at 101 West longitude SatMex6 SM6 is located at 113 West longitude 2001 2010 com Longe Late amp Coverage Maps A 9 SatMexS SMS is located at 117 West longitude Galaxy 10 R is located at 123 West longitude SMSN User Guide 220082010 Malena com Horizon 1 HR1 is located at 127 West longitude Galaxy 27 G27 is located at 129 West longitude 2001 2010 com Longe Laude Coverage Maps 2 SMSN User Guide 2004 2010 Mbit co Assembling the Offset Adapter Installing the Stanley Keeper m Figure A Extended hinge clamp Stanley Figure C Keeper Figure D Assembling the Tripod amp Offset Adapter With the Stanley Keeper Here are the steps to instal the Stanley Keeper SK onthe tripod was not preinstalled Turn the tripod upside down and plac it on a flat work surface Sep Remove the extended hinge clamp differs from the other two hinge clamps If all three hinge clamps are the extended type see Figure A remove all three Sepa If present remove the swing arm and bell
31. 9 Accepting the Subscriber Agreement Accepting the Subscriber Agreement The subscriber agreement is displayed andthe new mobile user or the installer must click Agree to accepi the agreement and continue Shown above is the beginning and the end ofthe agreement which is several serens long Note This page appears only during the original commissing ofthe modem foran 240 SMSN Hughesi User Guide 820042010 cos Entering the SAN amp PIN and the Welcome Message HughesNet Welome Jane Doe lt gt Entering the SAN amp PIN and the Welcome Message After the subscriber agreement has heen accepted the other two pages which are only seen during the original commissioning willbe presented lt SAN and PIN The Site Account Number SAN and the Personal Identification Number PIN need to be entered The SAN is case sensitive so use uppercase for DSS These numbers are generated during account setup and are emailed to the new subscriber The PIN is usualy the last four digits of the telephone number Click Continue to the next page Welcome Message A personalized welcome page is presented next Again click Continue to go to the next page Note Both af these pages appear only during the original commissing of the modem for an account From time to time HughesNet may add additional pages o the commissioning pro
32. Access Policy you may want to consider utilizing the network for large data downloads during non peak hours 2 00AM 7 00 PM Easter Standard Time During this free download period any daa you download will not count towards your total To check your current usage go to htp icustomercare myhughesnet com and click on the Check Usage link in the Resources section is place for more information about the topic of the HughesNet FAP hiv RVNerworking com phpBB3 Look in the Satelite Internet for RVers forum near the top fora post entitled SurdandAUP Direcway EAP 1 24 SUSN Hopes User Guide 220042010 Mbit Introduction amp Overview haters oo follawing topics were discussed Overview of the SMSN User Guide Requirements for a Mobile User gt Setup your HughesNet Account Get your satellite 4 mobility equipment Receive Hands on Training Use DSSatToo HughesNet System Components Mobility Kit Components Co pol Cross pol amp Antenna Pointing HughesNet Customer Contacts Miscellaneous Information Summary The flowing topics wene discussed in this chapter Overview ofthe SMSN HughesNet User Guide The SMSN HughesNet Mobility User Guide and its contents were briefly described What are the requirements for a mobile HughesNet user The requirements for a mobileHughesNet user were listed and briefly described HughesNet Customer Contacts Both telephone numbe
33. ED is on 32010 com reduction tote SUSN Hughes User Guide 1 11 Table 1 below summarizes the status information provided by the lights Table 1 1 Meaning of LEDs on Front of Modem IED Appearance Description LAN Solid blue TAN is connected and usable Flashing blue There is transmit or receive activity on the LAN Transmit Solid blue OK Flashing blu Transmiting frames om Some conditionis preventing Receive Sold blue OK Flashing blu Receiving ames Some condition is preventing acquisition of outroute preventing receipt System Solid blue W700 System is operating normally Flashing blue DW7700 System is operating normally with DVA enabled om Some condition is preventing fll operation Power Solid blue Power is on and unitis functioning normally inking biac Unit is operating with the fallback bin backup version of software or There is no power Off with another LED flashing This indicates a faial error with all other LEDs Hashing This indicates an unrecoverable in unison key Note Ifthe power LED blinks the terminal is operating with backup version of software referred to as the fallback bin This usually happens when the unit is first installed The unit may operate with the fallback bin if the primary version of software referred to as the does not successfully load If this occurs p
34. Getting the Elevation Azimuth and Polarization Skew Using DSSatToo Using DSSarTool continued Setting up the Tripod and Offset Adapter Setting up the Tripod and Offset Adapter The Wrong Way Plumbing the Mast Assembling amp Adjusting the Antenna 2 Step 1 Getting Ready amp Plumbing the Mast The Built in Bubble T Level 2 18 Step 1 Getting Ready and Plumbing the Mast The Altemate Mast Level 249 Attaching and Calibrating a Bubble T Level Step 2 Installing the Reflector and Mount Step 3 Adjusting the Elevation Step 4 Adjusting the Skew Polarization Setting 22 Step 5 Installing the Rx Tx Feed Arm Step 6 Re checking the Plumb Step 7 Adding the Ballast Preparing for Inclement Weather What If Don t Add Enough Ballast Locating the Satellite and Peaking the Receive Signal 221 Step I Attaching the Cables and the Meter xn Antenna Pointing Software OPI Only 228 Checking the Signal Strength amp Peaking the Signal OPI Only E Passing an Automatic Coss pol Test 230 Using PC OPL xs Step 2 Locating the Correct Satellite 232 Step 3 Peaking the Received Signal xn MobilelnternetSatellite com Setup Card xu Setup Summary with an OPI PC OPI or Sof OPI 235 Setup Summary with BirDog 235 Transporting Your System 236 Summary 237 Chapter 3 Help and Troubleshooting Information Introduction 32 The HughesNet com Web Sites Customer Care Web Site The HughesNet User Guides The Raven
35. MobileinternetSatellite cOM Satellite Mobility Support Network SMSN HughesNet MobileInternetSatellite coi User Guide June 27 2010 Satellite Mobility Support Network SMSN HughesNet User Guide Version 2 2 by MobileinternetSatellite com Yuma Arizona Copyright notices Licensee agrees tnat on ali copies of I Material shal te folowing notice S Copyright Bu Consulting 2004200 MoblertretSatalte con 2004 2010 At Fight Reserves use or sc prid The Materiais deiveretheteder are provided ASI winout any warranty of any kind ALL AGREED THAT N NO EVENT SHALL LICENSOR ORTTS LICENSORS AS APPLICABLE RELATING TO THE MATERIALS OR THIS AGREEMENT WHETHER LIABILITY IS BASED MobilelnternetSatellite com User Guid Table of Contents Satellite Mobility Support Network SMSN User Guide for HughesNet Chapter 1 Introduction to the SMSN HughesNet User Guide Introduction Overview ofthe SMSN HughesNet Mobile User Guide HughesNet Environment Pointing the Antenna Requirements for a Mobile HughesNet User Setting Up Your HughesNet Account Home Pro and ProPlus Service Plans Small Office and Business Interne Service Plans PowerPak Getting Your Satellite and Mobility Equipment Satellite Equipment Mobility Kit Receiving Hands on Training Using DSSatTool from Don Bradner and DatastormUsers com HughesNet System Components The Outdoor Unit ODU Th
36. OPI which is a version ofthis tool for Windows users Please see Chapter 2 for information about when o use either version SoOPL is available at hip www andybaind com softwaresoftop index htm See the web site referenced above for more information about downloading installing and using this tool There is charge to download this shareware and out but please pay if you continue to use it 4 SSN Hughes Uter Guide 920042010 com Setting Up With a Macintosh hatte Steps for Setting Up Here ae the tps for getting online in a new locaton using your Macintosh For more information please review the corresponding information fara Windows PC in Chapter 2 Sept Use Satellite Finder to get your azimuth elevation and skew settings for your current Location you have a BirDog meter you can now go outside and set up your outdoor equipment and peak your signal before continuing with Step 2 below you do not have BirDog meter continue with Step 2 immediately Power on your modem and connect to it from your Macintosh via Ethernet or wirelessly depending on your setup you have both Ethernet and a wireless connection make sure only the you are using is active Open and run the SatTool application and use the Set Location function This gives the modem a starting point to determine the correct timing for the connection This w
37. able in 1 in the green window The Point function is used to peak the received satellite signal When you click this button the transmitter is locked The display will normally be red when you start and will turn green when you have pointed the dish well enough to lock on the signal Also available are both Manual and Auto tests Running cross pol tests is not recommended of the functions are available without bringing up the Antenna Pointing page in the modem or using an OPI meter The OPI and Antenna Pointing can also be used if desired but they are not necessary 20012010 Tine You Move Redepoying You HughesNet vsat 2 31 Locating the Satellite and Peaking the Receive Signal Satellite Not Found The 0 tells you that the signal strength is curently displayed on the computer monitor The 0 wil blink unti he satelite has been located The BiDog wil display Searching until the sate lite has been located Step 2 Locating the Correct Satelite Now you will ear about the outside tasks for locating the satellite and peaking the signal Locate the correct satellite as follows Slightly loosen the offset adapter knob Slowly sweep the adapter left and right in azimuth until a signal is found Because there can be several satellites at the same approximate location the signal detected may be on the wro
38. also shown in the photo on the left Remember Always make sure that you follow the geometry and ballasting guidelines Use Guide Programming amp Using the BirDog Satellite Meter Programing amp Using Saatte D 1 BirDog Satellite Meters EL Using amp Programming the BirDog The BirDog web site provides many resources for BirDog satelite meter owners Here the URL for the home page hip war bindog widefiultaspx The following mem ems appear on the left Homepage The page shown above News Check this page to see ifthe profile for your satellite has changed Configure to this page to set up and download a new configuration reconfigured You can download a HughesNet preconfigured exe or zip file Manual Download a copy of the BirDog user manual 2 StarBand This page provides information specific to Drivers Download the serial and USB drivers needed Dish Network This page provides information specifie to Dish Network USB Pro The page describes the additional features ofthe USB Pro model Ultra This page describes the additional features and downloads for the Ultra Contact us Support contact information Admin This page i not available to the general publie D SMSN Hugpestiet user Gude 02004 2010 com Using the BirDog Satellite Meter m
39. atic two way systems but it has expanded to include a forum for tripod users who are also quite welcome It also has a very cool map which allows your friends and family to locate your current position at any time Additionally there are several utilities available for free download which are useful to all two way satellite dish users The and which were discussed earlier were written by Don Bradner and are available on this web site Goto hp datastormusers com There is information about the map on this page too Click on Discussion Forums to register for and see these very informative bulletin boards Click on Articles to see information about he utilities and more Although Don makes his forums map and utilities available for everyone at no charge donations to the web site are ahvays appreciated and help Don ran his site SSN Hughson Uer Guide 20042010 Mabini com Networking with Self hosted Satellite Modem C satus x Opera p E 8 E 7 T2164 Networking Information Your satellite connection can be shared among multiple computers Shown above is a typical home RV network Networking with today s self hasted modems like the DW6000 DW7000 and HN7000S is pretty easy In fact with a wireless router such the Linksys WRTS4GL itis Plug and Play However you should not use it wit the
40. aware that the dish will have a tremendous leverage advantage over any ballast you use With such geometry the ideal isto have the dish anchored to something immovable as shown in the igure above on the Hihat isnot possible considera hundred pounds or more of ballast Barbell weights are a compact choice for such ballast Using Very Wide Stance Shown on the right is a tripod with very large stance In this cas ballast is needed but you must still plant the fect well Legs spread this wide can withstand 60 mph winds 2001 2010 Miia com Sate amp Stabe Tipod Saupe Setting up on Harder Surfaces M legs from spreading on hard surfaces also keeps the tripod from sinking in very soft surfaces like sand This dish is set 6 high and the legs are spread 7 Ballast is 6 gallons of water 49 B lbs Legs are chained together sothey won t sip on the hard surface Setting the Feet vs Tying Them Together There are footpads on each foot for you to stand on to set the feet Set them as deep as you in the soil you re on setting up on a hard surface you ll need something to keep the feet from spreading You can use chain Some people use folding wood platform to set the tripod on These options are illustrated above Additional Safety Suggestion Solar changed marker lights placed on the feet ofthe tripod can make the legs visible at night This is
41. ce ranging There is more information about rate codes in the RVNetworking com Direeway HughesNet Two way Satellite forum 92004 2010 eletti com ane Troutiashovting 34 Uploading the Config File gum Uploading a Config File The configuration file contains the satellite parameters for all of the currently used HughesNet satellites at the time the configuration file was last uploaded This file populates the drop down Satellite Transponders menu of Registration Installer HughesNet adds new satellites from time to time and this file must be updated to show the new satellites in the drop down menu You will probably never need to upload a new configuration file unless your modem didn t include your own satellite assignment inthe drop down menu However you might want to update this file First you need to save a copy ofthe current file which will have a filename in the form ShoNADMMDDYYefg where MMDDY Y represents the date the was created Here is how to upload the new configuration file to your HughesNet DW6000 or modem Go to the Setup page hitp 192 168 0 fxregistrationsctup html and click Config File Upload You will see the window shown on the Ief above 2 Click Browse and navigate to where you saved the file as shown on the right Click Open 4 Click Upload 3 10 SSN HughesNet User uide 02004 2010 Mabie com Testing You
42. cess via a firmware update to all modems If additional pages are encountered just click the Next button to continue 2004 2010 Maines com Every Tine You Mose Redeiopag Your HughesNet SAT 2 11 Registered for Service p See RINE xu Kn Displaying Your Modem s Site ID and IP Address Shown above on the left is the page displayed next It lists your Site ID your modem s address and the subnet mask The modem address is the default ateway for whatever device is connected to it via Ethernet could be a computer wireless route Click Continue to goto the final screen of registration Ifthe registration server is busy it could take several tries to get to this page When you click Continue you may notice a couple of messages displayed temporarily and then the page shown a the right is displayed The only option is Restart Atthis point you have received the second download and the location information has been saved in your modems firmware This is the what DSSatTool does directly Had you clicked Exit earlier in this process you would have then been given the options to Close Restart You would normally select the option to Restart Afer rebooting all ive modem lights should come on and you should be online Note On the next page we will begin to describe complete setup from start t0 finish as done after every move The process describ
43. dded wire mesh It measures 0 74 meter surface arca Q9 x 23 The newer Raven dish is still 74 meter but is rounder 34 1 4 x 28 1 2 and it is made ofa lightweight metal Often when only refering to the dish without the feed the term reflector is used The latest Prodelin dish was shown earlier Located an the assembled VSAT dish assembly the Rx Tx feed arm is normally removed and safely stored as of the process for moving to a new location The fed arm consists of the feed support arm and the outdoor electronics All ofthe active outdoor components connect to the support arm which also adds Strength and weight to the completely assembled antenna The outdoor electronics Consist ofthe LNB which receives outroute from the NOC Ku band signals from 620042010 Mbit com io e SMSN hose User Guise 1 9 un Transmitter Ku band the satellite and the transmitter which transmits inbound o the NOC Ku band signals to the satellite Power is supplied by the HughesNet satellite modem For those who are interested this is discussed in more detail below The Low Noise Block down converter LNB is used to amplify and frequency convert outroute signals received by the antenna for input into the modem via the Satin cable The antenna receives the outbound signal in the Ku band frequency for input to the wave guide end of the LNB The LNB first amplifies the input Ku band signals I then
44. default configuration because it is not secure At the very least you should change the following parameters SSID This is your wireless network name It is what you will see when you View Available Wireless Networks in Windows XP By default wireless networks that use a Linksys router are called linksys Channel There are only three non overlapping channels for the more common B G wireless LANs WLANs 1 6 and 11 By default all Linksys and some other wireless routers or access points will use channel 6 which is prone to interference from both sides AND more likely to encounter interference from another wireless device also using the default Use either channel 1 11 to reduce the chance of interference and allow it only from one side And be prepared to change the channel if you run into interference Administrator password Ifyou don t change this from admin anyone who can see your WLAN can connect to your router and change its password or anything else iato 3 15 Enable and configure WEP Use only the more secure 128 WEP If you plan to share your satellite connection with friends enter the WEP key directly 26 hexadecimal digits from 0 to 9 A to F Ifyou prefer a stronger encryption use WPA Personal or personal Be aware however that not all implementations of WPA WPA2 interoperate properly and can cause connection problems with some
45. devices You should also save your router s configuration so that if you ever have to reset your router to its default parameters you can easily restore the configuration The following subsections explain how to connect to a Linksys WRTSAGL and change these things How to Connect to Your Linksys Wireless Router Your Linksys router is manageable using a standard web browser interface Make sure you do NOT have a proxy set in your browser and simply enter the local IP address 192 168 1 1 into the browser address bar and hit ENTER When you are prompted for a login and password hit the TAB key to go to the password field the password case sensitive and then hit ENTER How to Change the SSID and Channel on the WRTS4GL is sometimes necessary to move to different frequency channel to avoid another source of interference Here is how to change the SSID and channel on the WRTSAGL Connect to the devic is explained above Click Wireless ub gt Basic Wireless Settings bottom uh Step To change the SSID just select the curent SSID text in the Wireless Network Name field linksys and type the name you wan To change the channel click on the drop down menu labeled Wireless Channel and select the channel you want Remember that the only tee non overlapping channels 1 6 and Steps Click Save Settings to save your changes How to Change the A
46. dministrator Password on the WRTS4GL is how to change the administrator password on the WRTSAGL Connect to the device as explained above Click Administration top tb gt Management botton tab ln the Router Password Local Router Access section delete the old password and enter the new password twice Click Save Settings to save your change How to Enable and Configure WEP is how to enable and configure WEP Step Connect to the device as explained above 316 SSN Hughson User Guide 20062010 Mabianemetsatait com Click Wireless ab gt Wireless Security bottom tb Step Click on the drop down menu labeled Security Mode and select WEP Click on the drop down menu Labeled WEP Encryption and select 128 bits 26 hex digits Steps Inthe Key 1 text field type 26 characters fom Oto 9 and A to F This willbe your WEP key Setting the WEP key directly is recommended because the only common denominator among Wi Fi devices using WEP is the hexadecimal key Many wireless clients allow you to enter a passphrase and generate the hexadecimal key from that But many do not For example anyone that uses Windows XP built in wireless support cannot use a passphrase For this reason I recommend setting the key the wireless router directly in hexadecimal You can use the zero like the letter O and the letters A to F and spell words
47. e Dish or Reflector The Feed Arm LNB Transmitter Ku band The Indoor Unit IDU HughesNet Satelite Modem The HughesNet Satellite Modem Lights The Interfacility IFL Dual Coaxial Cables The SMSN Mobility Kit Mobility Kit Components Co pol Cross po and Antenna Pointing Pointing the Antenna Properly Defining Inroute and Outroute Communications Defining Polarization Pointing the Antenna and Pine tuning HughesNet Customer Contacts HughesNet Support Options Miscellancous Information HughesNet Satellites Networking and HughesNet Support Online User Groups Information about RF energy Will the HughesNet Antenna Harm Can You Be More Specific What Does This Mean to Me HughesNet Fair Access Policy The HughesNet Policy How Docs it Work Download Bucket Sizes Refill Rates Upload Bucket Sizes Summary Chapter 2 Every Time You Move Redeploying Your HughesNet Introduction 22 Commissioning and Installation 23 Verifying the Location amp Selecting the Satellite 24 Entering the Satellite Parameters Manually 25 Verifying the Satellite amp Transmit Radio Parameters 26 ting the Numbers for Setup amp Peaking the Receive Signal 27 Passing Cross pol amp Connecting to the Registration Server 28 Registering the VSAT 29 Accepting the Subscriber Agreement Entering the SAN amp PIN and the Welcome Message Displaying Your Site ID and IP Address Selecting a Suitable Camp Site
48. ed in the fist part ofthis chapter typically only happens once When a modem is first commissioned for 242 SUN Hughesi User Guide 02004 2010 Every Time You Move Selecting a Suitable Camp Site m Tripod set up with ample amount and also for alignment of adapter mast and tripod leg to the azimuth Use the compass tofind good opening Selecting a Suitable Camp Site I possible obtain the azimuth setting for your next destination before you eave This will lp you pick your site upon arrival Using a compass select a sie that has an ample amount of clear horizon about 10 15 degrees cast and west of the required azimuth setting as shown in the graphie above Make sure the tripod location on the site isin am area away ftom the foot af Uther is no clear horizon remember that the signal to and ftom the satellite comes in and goes out at a relatively steep angle An object like a building another RV or tree an block the horizon but a good signal might still be obtained Remember that as you travel the required elevation adjustment will also change As this adjustment becomes lower to the horizon more objects will impede the signal Getting the Elevation Azimuth and Polarization Skew Ifyou haven t already done so determine the angle of elevation azimuth and skewpolarity settings for your location Do this with the use of a utility such asthe DSSarToc
49. eous information about HughesNet and about resources located outside of this chapter HughesNet Satellites HughesNet uses several different satellites and frequently changes the satellite and or transponder assignment for new users This is done for load balancing which is an attempt to equally distribute users across the different transponders leased by HughesNet Because satellites provide shared bandh it is important o not assign too many users to the same transponder or very poor performance and low speeds will result Some satellite assignments have exception states or states in the lower 48 which aren t within the coverage area for that satellite When such a satellite s the current assignment there will be second satellite assigned to anyone in one ofthe execption States For example Satellite 99 W G16 has a coverage hole in parts of Texas Kansas and Oklahoma Anyone in thse states who becomes HughesNet subscriber when 99 W is the current assignment will be assigned to a different satellite There are also sometimes different assignments for the lager 98 dishes for new DW6000s andor used equipment Appendix has a complete listing of satellites used by both HughesNet and Starland Networking and HughesNet Support With the HughesNet DW6000 DW7000 and HN7000S modems you can directly connect a wireless router However HughesNet will not provide any suppor for networking issues All that will be supported is a d
50. ep 5 Raven Feed Arm front Step 5 Installing the Foc Tx Feed Arm For the newest Prodelin dish slide the aluminum arm and bracket assembly into the slot on he back ofthe mount Insert the two long bolts and attach the nuts as shown on the left Don t fully tighten the two long boli until after you have installed the Short serew or knob from the front of the dish into the feed arm bracket shown For the Raven slide the foed arm and radio assembly into the four slots at the bottom ofthe reflector bracket aligning the four bolt holes Screw a smal knob into cach of the bolt holes Ifyou don t have the knob set use four 5 16 18 x 4 UNC hex head tap bolis For each bolt use nut lock washer and flat washer This is included with your system For the pre Raven setup only a single bolt holds the arm in place If your feed arm been notched it will just slide in and you will tighten the knob or bolt If it hasn t been notched you will have to completely remove the threaded knob or bolt and replace it after you have the arm in place Note If your feed arm isn t notched be very careful to nor lose the special aluminum cast nut that fits into the back ofthe dish The threaded knob or balt screws into this You might want to use silicon to create dam that will prevent this nut from falling will still allow movement very Tne Yos Redeployng Vou HughesNet VSAT
51. er It is meant to be a single source of information for members o successfully move and redeploy Very Small Aperture Terminals This introductory chapter will provide an overview ofthe entire manual The HughesNet environment will be described along with the different components of mobil system Contact information for HughesNet will be provided and their policy for fair access of the shared bandwidth is also discussed Several miscellaneous topics are covered 1 would like to thank my husband Joe for his assistance and support and all of the members of the RV2WaySat Yahoo group especially Terry Cannon Dave Heibeck Stan Miller Glenn Simpson Don Bradner and Ron Ruward for of the expert advice and suggestions Thanx for helping to make this User Guide a great resource for RVers traveling with two way satellite dishes Note This user guide is available from MobilelnterneSatellite com and other Satellite Mobility Support Network SMSN dealers This alliance of two way satellite dealers is dedicated to providing RVers with satellite Internet and supporting them so they stay online 1 2 HughesNet User Gute 02004 2010 Malena com Overview of the SMSN HughesNet Mobile User Guide The following major topics will be covered in this manual Chapter 1 Introduction and Overview Overview of this manual HughesNet environment Requirements for mobile users HughesNet system components
52. ess network you are creating When you have finished these settings click the Start button Putting the Apple Airport Icon in the Menu Extras Ifthe Airport icon doesn t appear in the menu extras list here is how to add it Go to the Network Preferences Apple Menu gt System Preferences gt Network It will look something like the screen shown at the right of the graphic on the previous page The actual list of potential network connections will vary depending on what is installed on your computer and what you have used previously In Network Preferences ensure Location isset for Automatic and Show is set for Network Status Resist the temptation to change to anything ese Double click on Airport next to the rd or green dot status indicator Near the bottom click to select Show Airport status in monu bar This will add the Airport menu icon to your Menu Extras bar This can save a lot of time and frustration This is shown on the lef in the graphie on the previous page Turing off the Apple Airport Here is how to tum off the Apple Airport SSN Hughesi User Guise There should bea itle piece of pie shaped icon in your menu bar a menu extra at the top right of your desktop screen along with the Q Spotlight date time power status and perhaps other menu extra icons fit doesn t appear follow the steps in the previous topic Click on it and select Airport Off Setting Up a Macintosh to Use Dy
53. etup your dish you should now power your modem back off after it finishes the reboot After setting up outside and connecting the cables just power on the modem 2001 2010 com very Tne You Mose Replying Your HughesNet VSAT 245 Setting up the Tripod and Offset Adapter MM Setting up the Tripod and Offset Adapter Erect your ripod and the offset adapter Please sec Appendix Assembling he Offset for more deal The budget adapier is pictured here Atis important to correctly orient the ipod legs and affsct adapter to ensure a stable setup is recommended front Teg of the be aligned with the azimuth direction as shown Use your compass to align the front leg with the desired azimuth The offset adapter will also be aligned with the azimuth but extending in the opposite direction midway between the two rear legs Once aligned tighten the adapter to the tripod The figures above show the top and side views ofthe recommended orientation of the tripod and mounted oflset adapter Important As previously noted the instructions included this manual are only guidelines to help you achieve an optimum setup that doesn t interfere with other users on the satellite There are other approaches besides the one shown here but they willall stress the importance ofa properly pointed antenna For example some users prefer to align the rear leg with the azimuth and p
54. ffset adapter ftom the tripod optional Step Collapse the tripod legs Step Store all the components in an appropriate fashion Note When removing the dish from the mast be sure to step on one foot of the tripod while you lift up on the dish even with ballast Otherwise you can pull both the dish and the tripod up There are different approaches for storing the equipment For those with a large basement area most or all ofthe equipment can be stored there Some mobile users store the dish and Rx Tx feed arm separately These two items can be stored the bed during travel for example There are also storage units large enough to hold most or all of the equipment Important Be sure to store the lightweight metal Raven and Prodelin dishes carefully Do not put heavy objects on top of the dish nor store it in way in which it can become warped A warped dish will not work properly 246 SMSN Hughesi User Guise 20042010 Summary Commissioning amp Redeploying Your VSAT After a Move The following topics were covered Installation and Commissioning lt lt Usually Once Orly Selecting a Suitable Camp Site s Using DSSatToo to Update the Location Setting up Tripod and Offset Adapter You moral Plumbing the Mast amp Adjusting the Antenna Settings Adding Ballast amp Rechecking Plumb Locating the Satelite amp Peaking the Receive Signal Passing Cross pol Tra
55. ight is the OPI version of the other side ofthe card At the top are the meanings of the various codes that the OPI meter can display The BirDog version of ihe card shows the BirDog screen instead At the bottom are several important links to the modem software such as the Setup page or the System Info page The card should help make even your first setup easier by reminding you ofthe important setup steps Note Recent HughesNet documents have specified the reverse color coding for the receive and transmit cables than that shown on the setup card What is most important is not the color ofthe tape marking the ends of the cables but consistency bow you connect them 244 SMSN Hughesi User Guide 820042010 co Setup Summary with an OPI or Soft OPI Here is a summary of a typical setup procedure 1 Power on modem and run DSSatTool to Get LatiLong 2 Set LatiLong using DSSatfool 3 Afer modem reboots remove power from modem Go outside and set up dish and arm using parameters provided by DSSatlool 8 Connect cables with OPI DAPT inline if using one of these meters With the OPI go to Antenna Pointing at http 192 168 0 1 and go forward to the page where you can click to Display Signal Strength Or execute PC OPISofi OPI With the signal quality displayed adjust the outside setup until the largest possible number is achieved In Antenna Pointing click Exit Do NOT go forward to
56. ill finish by resetting your modem Ifyou don thave a BirDog meterand you didn t setup your outdoor equipment earlier remove power from your modem and set it up now as described in Chapter 2 ofthis user guide Then power your modem back on users should continue with Step 6 now Using Macintosh with HughesNet E Steps Use 1 to display your signal strength and peak your signal after you have located the satellite Or if you have an meter you can open Internet Explorer or Safari Firefox has also worked but do NOT use to connect to your modem and use the Antenna Pointing function to peak your signal strength Ifall five lights do not come on after you are all set up and the modem reboots the Advanced page and select the Force Ranging function on the left After ranging all five lights should come on and your modem will go online Note Remember that if you run and fail any cros pol test you will not be able to get online until you pass an automatic cross pol ACP test using Antenna Pointing Registration Installer Hughesi User Guide 92004 2010 com Networking with the Macintosh Airport Details A5H Networking Preferences Inthe mena extras manu a Miscellaneous Macintosh Networking Functions This section contains information about Macintosh networking functions including the following Checki
57. indow When you have peaked your signal you will need to go back inside to click Close and Exit If the modem doesn t online within a few minutes you should to the Advanced page and use the Force Range option Note If you still see BLB BHS on your OPI display at this point you will need to reboot your modem and or PC and try again can take multiple reboots Alternatives are to take your laptop outside to have someone inside who can view the computer monitor and relay the numbers to you at the dish or to use 1 620042010 com Every Yau Mose Redelopag Your HughesNet VSAT 2 29 Passing an Automatic Cross pol Passing an Automatic Cross pol Test Shown above is the cross pol page which follows the antenna pointing page If you want to fine tune your crosspol select the Manual button to run repeated eross pol tests for approximately five minutes This gives you time to back outside and adjust the polarization or skew by turning your dish The value of the test result will be displayed on the OPI with the number 2 displayed on the left If the 2 is blinking the tests are failing if the 2 is solid the tests are passing You should continue to adjust the skew until tests mostly pass Ifyou want to adjust further and the tests stop just go back inside and again click the Manual button You can run as many manual tests as
58. ing at which you point the dish is side to side adjustment Elevation This isthe angle above the horizon at which you point the dish This is an up and down adjustment Polarization The polarization or skew isset after each move This s a rotational adjustment These adjustments are illustrated above The corresponding mechanical adjustments on the antenna are explained inthe next chapter 92004 2010 Meine com SMSN Hughes User Guide 1 5 Getting Your Equipment Requirements for a Mobile HughesNet User Being a mobileHughesNet user means that you can ke your Internet with you Here are the requirements t successful mobile HughesNet user Sct up your HughesNet account Get your satellite and mobility equipment Receive hands on training Leam how to use DSSatTool Ench of these requirements is discussed in more detail Setting Up Your HughesNet Account Setting up your account involves providing some information to the installer or dealer and selecting the service plan and options The dealer will get Site Account Number SAN and Personal Identification Number PIN which are needed to commission your modem Home Pro and ProPlus Service Plans The most commonly selected service plans use the standard 74 meter dish and a transmitter The lowest cost HughesNet service plan is the Home Service which provides up to 700 Kbps down and 128 Kbps up far 59 99 pe
59. ing similar to attach the bubble level to the center channel of the adapter step calibrate the level build up the surface where the level attaches so that with your mast already plumb the bubble level shows Level in both directions Stepa Allow this to dry overnight 200 200 Meine com very Yu Move Replying Your HughesNet VSAT 249 Plumbing the Mast Assembling amp Adjusting the Antenna Step 2 Step 2 Installing the Reflector and Mount Slide the canister the top ofthe mast as shown in the figure on the lefi pointing it approximately in the azimuth direction Just sug the canister flange bolts Too much tightening can make it very difficult to remove later the right you see the new Raven dish mounted and pointing in the azimuth direction The information bere is equally valid for tbe Gen V or Prodelin dishes 220 SUN Hughesi User use 820042010 com Plumbing the Mast Assembling amp Adjusting the Antenna Step 3 OS Step 3 Adjusting the Elevation Adjust the elevation as follows Loosen the nut just below the elevation seale It is labeled Coarse Elevation Painter in the figure on the eft Also loosen the mut on the opposite side ofthe elevation bracket In the figure on the left note the two nuts on the elevation adjuster labeled Fine Loosen the top nut to allow adjustment 3 Tum the knob to adjust the elevation
60. irectly connected PC If you need call technical support you may be asked to connect your PC directly to the modem Online User Groups There are many online user groups available There are four which are especially aood sources of information for mobile two way satellite users The following user groups are discussed further in Chapter 3 Troubleshooting and Help Information The MobilelntemetSatellite com user forums The RV2WaySat Yahoo group DatastormUsers com user forums and satellite utilities Information about RF energy The HughesNet antenna sends requests to the Internet und receives the requested content via a Ku band satellite in geostationary orbit approximately 22 300 miles above the equator The antenna uses a low power microwave signal to send and receive The satellite communicates with the HughesNet NOC which is directly connected to the Intemet 20012010 reduction tote SUSN Hughes User Guide 1 21 Wil the HughesNet Antenna Harm Mo Not when itis used properly The strength ofthe microwave signal that the antenna uses to communicate with the satellite has been measured and these measurements show that there is no health risk in front of beside or behind the antenna Only in the region between the feed horn and the reflector can the signal occasionally be strong enough that you should avoid placing any body part in that region when the antenna is operating You Be More
61. is discussed later 38 Suh Hughes User 02004 2010 com Force Ranging p a HNT000S Force Ranging Page Ranging is the process by which the software in the modem talks to the satellite transponder with the objective of establishing the proper timing for data to be sent The timing synchronization is based upon the distance between you and the satellite You will sce the transmit and receive lights blink rapidly in small bursts as this happens The System light will be off during ranging Remember that DSSatTool sets the longitude and latitude information in the modem s firmware so that after a reboot the modem the correct starting point for ranging Sometimes synchronization with the satellite is lost or is not properly established aftersetup In this case itis necessary to establish it by ranging Often when ranging is needed only the top middle and bottom modem lights will be power on of the modem will usually cause ranging Or you can go to 192 168 0 html and click on Force Range and then on Start Ranging Afer successful ranging the modem will online Another time you might want to force ranging is if you check the Ranging Statistics page indicated in the previoous figure by a red arrow and you are not getting the best Tate code Make sure your setup is the best it be and then far
62. it that subscriber s throughput to ensure the integrity of the stem Tor all HughesNet subscribers Typically restrictions will be itd within 8 12 hours of the original application of the FAP if the customer s usage in this period stays below the FAP threshold How Does it Work Think of having a bucket of tokens If you still have tokens you haven t exceeded your allowance How many tokens are in the bucket to start depends on the service you have Download Bucket Sizes Refil Rates Here are the download numbers for the different HughesNet services DW6000 Home Enough tokens for 169 MB of data DW7000 HN7000S Home Enough tokens for 200 MB of dat DW6000 DW7000 HN7000S Professional Enough tokens for 375 of d 5 HN7000S ProPlus Enough tokens for 425 MB of data DW6000 DW7000 HN7000S Small Office Enough tokens for 500 MB of data DW6000 Business Intemet Enough tokens for 800 MB of data DW7000 HN7000S Business Intemet Enough tokens for 1250 MB of data Each service also has a refill rate This is the rate at which tokens are put back into the bucket The bucket can never be more than full so even if you don t use the service for days the bucket will never hold more than is starting amount Like a bucket full of water the rest spills over the edge If you use data at the exact rate the bucket is refilled the bucket would always be exactly fll FAP buckets are rarely full unless the s
63. l from DatastormUsers com DSSatToo is discussed next 2004 2010 Maines com very Tne You Move Your HughesNet VSAT 243 Using DSSatTool Using DSSatTool How to n DSSst Tool is described on this page and the next is available at the following location hip wwwdatastormusers cim You could also choose to go through the Registration Installer process described earlier every time you move But that is more time consuming and uses HughesNet resources When you execute DSSatTool you will see the screen shown on the left Select your satelite from the drop down menu If your satellite isn t listed click Add to add it Then click Get which will present screen shown on the right Enter your zip code if you have added the zip code file to the DSSarTool folder or enter your latitude and longitude in either of he two formats available Click OK Note A revulidatecrose pol tesis run automatically after you ran the DSSatToo Sat LatiLong If you do this before you have set up or if you do not pass the test for any reason all five lights may not come on and you will not go online In this case you will need to use the Force Range option available from the modem s Advanced Web page This is discussed in chapter 3 244 SMSN Hughesi User Guide 620042010 co Using DSSatTool continued Using DSSatToo continued Notice that the pointing parameters are now
64. layed between tall towers are in this same frequency range However satellite Ku band signals are usually not susceptible to interference from these towers 1 10 SSN Hughson Uer Guide 20042010 Mbit com The Indoor Unit IDU hatte LAN nas System Receive Transmit sare INS faci The Indoor Unit IDU HughesNet Satelite Modem The HughesNet Model DW6000 DW7000 or HN7000S modem supplies DC power t the LNB and the transmitter It also transmits the inroute signal and receives the outroute signal Both outroue received and inroute transmitted signals operate at L band between the modem and the outdoor electrons The numbers in the illustration above indicate the order in which the lights come on After a normal power reset The DW6000 no longer be commissioned The HughesNet Satelite Modem Lights The lights on the HughesNet satellite modems provide you with status information Which lights are on or off can help you pinpoint a problem when it occum Following is a description of each light s state from top to bottom when the terminal is powered on and transmitting or receiving data The LAN LED is on and blinks intermittently as frames are transmitted or received The Transmit LED is on and blinks intermittently as frames are transmitted The Receive LED is on and blinks intermittently as frames are received The System LED is on The Power L
65. lt part of hardware set for adding a minimum of 50 Ibs of ballast 50 Dual RG 6 Cable This is the receive and transmit InterFacility Link IFL able which connects the outdoor equipment to the satellite modem indoors All connections use compression fit connectors F Collapsible Water Jug When filled with water this provides the needed ballast When empty it is very compact and lightweight for travel Hard plastic water containers are much more durable but are bulkier to transport 6 Lensatic Sighting Compass This is used to help determine your azimuth the direction in which you will point your dish Suunto Tandem Compas This is the ultimate compass which allows you to determine your line of sight even when there are lots of potential obstacles such as in a heavily wooded area You can sight elevation as well as azimuth BirDog Satellite Meter This digital satellite meter kit includes everything you need It makes locating the right satellite and adjusting the dish to optimize the signal even easier than the OPI Because this meter positively identifies the satellite you will be immediately able to set up your antenna and know you are online before you ever connect the cables and tum on the modem 4 Outdoor Pointing Interface OPI Meter This digital satellite meter kit includes a 22KHz filter which is needed except for use with the DW4000 pre ISIS transmits It makes locating the right satellite and adjusting
66. ly accurate off point for use of the 74 75 meter dishes Based on relative reflective surface area the equivalent signal should be achieved at about 44 dBW and 42 dBW respectively with the 98 meter and 1 2 meter dishes When the lines start getting close together just like on a topology map the signal strength drops off dramatically and quickly This is called the cliff effect The dBW values discussed are valid with an LNB that has a noise figure of amp You will do better if your noise figure is less than that In general it is best to get an LNB figure of 7 or below with 5 being the best 620062010 Maletas corm Longue Late Coverage Mape 5 6 AMCS is located at 72 West longitude Horizon 2 HR2 is located at 74 West longitude Adi SMS HughesNet Uter Guide 820042010 com SES Americom 9 9 is located at 83 West longitude SES Americom 3 AMC3 is located at 87 West longitude 2001 2010 com Longe Coverage ans Intelsat Americas 8 is located at 89 West longitude Galaxy 11 611 is located at 91 West longitude 617 Ad sh HughesNet Use Guide 820042010 Mientras cos Intelsat Americas 6 6 is located at 93 West longitude Galaxy 3C G3C is located at 95 West longitude 620042010 com Long Coverage Mane AT Galaxy 25 G
67. n on your computer and click the Save button Ifthe Download Complete screen appears click the Close button and then select Close Window I the file did not transfer to your computer after you pressed the Generate button look at the bottom of this page for text in red script which provides another download link If you prefer you can receive a WinZip file of your download Just check Create Zipped exe file before you click Generate 8 Once you have the executable file on your computer connect the computer interface cord which came with your BirDog to your computer and to the BirDog The BisDog should be tumed OFF when connecting the interface cord Look at the display sereen on the BirDog and insure the text Program mode appears This verifies the cable connection Then double click the file you just downloaded Press the Transfer button and the file list from the download will now upload into your BirDog If the file doesn t transfer select a different Com Port The previous satellite menu configuration in the BirDog will be overwritten by your new configuration More detailed photos and drawings of these steps are in the BirDog manual Computers without 9 pin Serial Port and BirDogs with the Serial Connection you are going to use a USB to serial adapter because your computer does not have the 9 pin serial port needed for the BirDog data transfer cord you might find that the first time you use the adapter it will be assig
68. namic IP Addressing Here ane the steps for configuring your Macintosh to use dynamic IP addressing Sethe Location pull down menu to Automatic and the Show pull down menu to the connection you want to use Built in Ethernet or AirPor Click the PPPOE tab and verify the Connect Using PPPoE box is unchecked Click the TCPIP tab and select Using DHCP from the Configure drop down The DHCP Cliont ID box should remain blank If any data is there delete it In the DNS Servers window you can enter the DNS Addresses provided by StarBand or HughesNet or you can let that also be assigned dynamically Click Apply Now and then close the window Setting Up a Macintosh to Use Static IP Addressing Here ane the steps for configuring your Macintosh to use statie IP addressing Ser the Location pull down menu to Automatic and the Show pull down menu to the connection you want to use Built in Ethernet or Click the PPPOE tab and verify the Connect Using PPPoE box is unchecked Click the tab and select Manually from the Configure drop down menu Inthe IP Address field enter the static Address provided by or HughesNet If you need to connect to your StarBand Nova modem when it is offline use the IP address 192 168 1 2 Inthe Subnet Mask fc enter the Subnet Mask provided by or HughesNet If you nesd to connect to your StarBand Nova modem when it is offline use the sub
69. ned to a Com Port other than 1 through 4 As a result your file will not transfer You will ned to reassign the adapter to Com Port 1 through 4 by accessing the ports in your computers Device Manager Goto the System Control Panel and click on the Hardware tab and then on Device Manager Installing the Drivers for BirDogs IE Windows cannot find the proper driver for your Bir Dog meter use this procedure Download the Drivers CDM 2 00 00 exe from http www birdog tvdefaul aspx page 10 Save to Documents Windows will not always find the drivers if they are saved elsewhere such as on the Desktop 2 The download should create and self extract to a folder named bindog under the root partition ie C birdog This doesn t always happen so if you don t find the C birdog folder you will need to locate the stil compressed download and extract it manually 2004 2010 Mbit co Programing amp Using the BiDog Sate Meter 0 7 When you connect the Birdog to your computer Windows will prompt Found New Hardware or a similar message depending on Windows version Windows eed to install driver software fr your Birdog Meter Select Locate and install driver software recommended 5 Select Don t search online 8 Select I dont have the dise Show me other options Select Browse my computer for driver software advanced point you can browse to and select the extracted driver
70. net mask 288 258 255 0 Inthe Router field enter the Default Gateway IP address provided by StarBand or HughesNet Ifyou need to connect to your Nova modem when itis offline skip this step In the DNS Servers window enter the two DNS addresses provided by StarBand or HughesNet Ifyou nocd to connect to your Nova modem when ts offe skip this step Finally click Apply Now and then close the window Note If you configure your Macintosh to connect to your Nova modem when it is offline be sure you set ihe IP addressing back to automatic DHCP when you are back online Otherwise you will not be able to browse the web In most case even when you have an assigned static address you can still use dynamic IP addressing without problems 2004 2010 Mbit co Using a Macintosh wih HughesNet E E40 ssn HughesNet User Guide 2004 2010 MobleciereSatle co
71. nfo Not shown this page provides information about transmitter issues and recommendations for action will tell you the meaning status codes System Info Shown on the right this page display details about your VSAT 20012010 Miia co intormaton 3 7 Advanced Page The Advanced Page Shown above is the DW6000 DW7000 HN7000S Advanced Configuration and Statistics page withthe Satelite Summary Statistics displayed which includes your current signal strength This page is located at htp 192 168 0 1 advanced advanced hm The links onthe leftside take you to many pages with various options and statistics most of which will only be meaningful to HughesNet technical support person However there are couple that are interesting as pointed out by the red arrows lt Statistics This page will tell you among other things why the last ACP run ie User requested download or other when in seconds it was and the window in seconds for when the next one will be run Ranging Statistics This page will display your rate code information This ix discussed further on the next page with the Force Ranging command Force Ranging This command is discussed on the next page Setup This link takes you to the Setup page Both the Registration Installer and Antenna Pointing pages can be reached via this page as well as the Contig File Upload page which
72. ng satellite When using the OPI the number shown will never be rater than 30 until you are pointing at the correct satellite the one that was saved in the firmware or selected in the Transponder menu When using the BirDog the meter will display Searching until the correct satellite is found A spectrum analyzer an OPI meter or a meter can be used to locate and identify specific signal and then fine tune it Sep If the desired satellite signal is not found increase or decrease the elevation setting slightly and repeat the azimuth sweep Continue to do this until you locate the satellite you cannot find the satellite after numerous attempts and if you used DSSarTool to get your pointing parameters go back inside and validate the numbers using the Registration Installer modem function 242 SMS Hughesi User Guide Mabie Locating the Satellite and Peaking the Receive Signal Satellite Found hatte Tho 0 tells you that the signal strength is currently displayed on the computer monitor It wil stop blinking when the signal strength goes over 30 indicating the satellite been located The BirDog wil emit an audible tone and wil display Found when the satelite has been located Step 3 Peaking the Received Signal Once the correct satellite is found peak the signal by making minor adjustments to the antenna as follows Subetep1 Alterna
73. ng the active LAN connection Using your Macintosh Powerbook as wireless access point Putting the Apple Airport icon in the Menus Extras Taming the Apple Airport Checking the Active LAN Connection view the Network Preferences click the Apple icon and select System Preferences fom the drop down menu Click the Network icon see the available conection set the Location pull down menu Automatic and the Show menu to Network Status What you want is a green indicator for the connection you are using Ethernet or AirPort and a red indicator for everything else You will see a sereen similar to that shown above on the right Note that the Ethernet connection shows a green light which means it 3 2010 Using wi HughesNet Using Your Macintash Powerbook as an Access Point You can use your powerbook to share the Interet connection with other wireless computers Here the steps to accomplish his Plug your powerbook into the modem via Fthemet From the Apple menu select System Preference Select the Sharing screen under the Internet amp Network heading You should sc three tabs buttons called Services Firewall and Internet Select Internet Under Share your connection from pick Bulltin Ethernet Under To computers using select Airport You may wish to also click the AirPort Options button and create a WEP or WPA passwort for the wirel
74. nough Ballast The photo above illustrates what can happen to your satellite dish ifthe wind kicks upand your tripod mounted dish is not properly ballasted With the older style dish it typically breaks at the point where the feed arm is attached to the dish Although the metal Raven and Prodelin dishes are much lighter weight than the colder fiberglass dishes they are susceptible to warpage if they blow over This can also occur if something is set on the dish during travel When the dish becomes warped it will have a severely reduced abiltity to catch the satellite signal You may not be able to go online at all or your receive signal strength will be much lower than before The effect vary over the course day 248 SMSN Hughesi User Guide 820042010 com Locating the Satellite and Peaking the Receive Signal hatte The BirDog is connected only tothe LNB The OPI is connected in line with the modem Locating the Satellite and Peaking the Receive Signal Now you will use a satellite meter like the Direc way OPI the BirDog o peak the received oru signal Use the following Sept Attach the cabl Locate the correct satellite and the meter as shown above Penk the received signal Step 1 Attaching the Cables and the Meter Subsep Make sure the modem is tumed Also ensure the antenna has been configured to the correct settings azimuth eleva
75. nsporting the Satelite Equipment This chapter provided hints instructions and checklists far setting op and pointing Your satellite antenna afier you have moved to a new location contains guidelines for an optimal set up ofa HughesNet system The following topics were covered Selecting the camp site Updating the location in the modem Setting up the tripod and offset adapter Plumbing the mast and adjusting the antenna settings Using ballast Locating the satellite and peaking the receive signal Transporting the satellite equipment Important Remember that the primary objective is to achieve a set up that is safe and stable with a high quality signal 92004 2010 Maines com Every You Mose Redelopag Your HughesNet VSAT 2 37 238 SMSN echt ser Guide 20042010 CHAPTER Help and Troubleshooting Information Chapter 3 Troubleshooting amp Help Information m The following resources for help and troubleshooting information will be discussed HughesNet Web Sites HughesNet User Guides Raven Installation Guide Miscellaneous Modem Operations User Groups Networking Information Introduction There several sources of help and troubleshooting information for the HughesNet two way satellite systems and services The following resources are discussed in this chapter The HughesNet com web sites HughesNet user guides HughesNet installation
76. ntains lots of resources The home page is divided into serveral arcas as follows A Register or Log in If you re new custome click here to setup your primary account for logging into this web ste You will use the login feature to access any ofthe account specifc information including for example managing email Account and Billing Information You can check billing change billing information or check on a rebate Announcements Look here for anyimportant information for subscribers about security maintenance and more D HughesNet Account Review or change account information such as password service plan and so on Webmail This is how you can access your HughesNet email via a web browser Self help and Support Information Options are provided for Knowledge Base searching tutorials email support online chat support telephone support and more Hughes 02004 2010 Mabieirtemeisatetite com Direcway HughesNet User Guides meo DIRECVAY eem HughesNet User Guides The DW6000 DW7000 and HN7000S user guides contain great deal of information about your Direcyay HughesNct modem The user guides contain the following information Introduction This chapter provides an overview ofthe modem and how works System Control Center This chapter tells you how to understand all of the informa
77. ntosh with HughesNet Mobile Satellite Internet ond the Macintosh Satellite Finder for the Macintosh Determining Azimuth Elevation amp Skew 2 Customizing Satellite Finder Getting Your Pointing Parameters Translating the Calculated Skew Value An Example Sa Tool for Macs Setting Longitude amp Latitude in Modem s Firmware SoROPI Displaying Signal Strength During Setup E4 Steps for Seting Up Es Miscellaneous Macintosh Networking Functions Checking the Active LAN Connection Using Your Macintosh Powerbook as an Access Point Putting the Apple Airport Icon in the Menu Extras Turning ff the Apple Airport Setting Up a Macintosh to Use Dynamic IP Addressing E9 Setting Up a Macintosh to Use Static IP Addressing E CHAPTER Introduction to the SMSN HughesNet User Guide SMSN is the Satellite Mobility Support Network Chapter 1 Overview The following topics will discussed Overview of the SMSN User Guide Requirements for a Mobile User Set Up Your HughesNet Account gt Get Your Satelite amp Mobility Equipment gt Receive Hands on Training gt Use DSSatTool HughesNet System Components Mobility Kit Components Co pol Cross pol amp Antenna Pointing HughesNet Customer Contacts Miscellaneous Information Introduction The Satellite Mobility Support Network SMSN HughesNet User Guide will describe how to be a successful mobile HughesNet us
78. om 4 is located at 101 West longitude A SatMex6 SM6 is located at 113 West longitude AS SatMexS SMS is located at 117 West longitud Alo Galaxy 10 R is located at 123 West longitude Ade Horizon is located at 127 West longitude Galaxy 27 G27 is located at 129 West longitude A Appendix B Assembling the Offsot Adapter Assembling the Tripod Offset Adapter With the Stanley Keeper Assembling the Tripod amp Offset Adapter continued Positioning the Adapter Hardware Assembly With the Stanley B 4 Positioning the Adapter Hardware Assembly With the Stanley Keeper BLS Assembling the Offset Adapter Without the Stanley Keeper Positioning the Adapter Hardware Assembly Without the Stanley Keeper B 7 Appendix Tips for Safe amp Stable Tripod Setups Introduction Using Ballast ca Using Anchors vs Ballast with a Narrower Stance Using a Very Wide Stance Setting the Feet vs Tying Them Together Additional Safety Suggestion ca Appendix D Programming amp Using the BirDog Satellite Meter Using amp Programming the BirDog Using the BirDog Basic Startup Screen Changing he BirDog Configuration Da Finding the Satellite Ds Programming the BirDog D6 Computers without 9 pin Serial Port and BisDogs with the Serial Connection D 7 Installing the Drivers for BirDogs Appendix E Using a Maci
79. onnections This chapter describes how and where to connect the cables Pointing the antenna This chapter has some excellent information about how to point the antenna with descriptions the three pointing parameters azimuth levation and polarization skew and how to properly point to optimize them 38 SMSN HughesNet User Gude 02004 2010 con System amp Status Info Miscellaneous Modem Operations addition to he modem operations we already discussed for getting you online there are some additional functions that can help in a troubleshooting situation There are also some things that are informational in atur such as speed tests which give approximate download andor upload speed Finally this section includes a couple of items that just didn t fit anywhere else Shown above near the top is the modems home page which is displayed when you http 192 168 0 1 or when you click on the Home link afier you have gone to one of the other pages Across the top are four Light you click the button as follows which each provide acces to related info when Status Info Thisis shown the bottom lef If there is a problem this page will provide clues to what the problem is Reception Info Not shown this page provides information about receiver related issues and recommendations for action will tell you the meaning of status codes Transmission I
80. opriate ballast to the tripod and antenna Although the installation seems very stable it can be easily upset by strong winds Think of the a big sail a strong wind could easly blow the entire assembly over and damage the equipment Recommended Action It is recommended that you add minimum of 0 Ibs of ballast to the antenna tripod Examples of suitable ballast include 5 gallon bucket of water filled with rocks or wo 25 pound barbell weights the figure above 4 Tallon water container is used as ballast An altemative to ballast in some locations is to tether the setup securely to the ground Make sure that adding the ballast or tethering the tripod has not affected the plumb of the system Note Always check the plumb again after adding the ballast 2010 Milena com very Tne You Redeioyag Your HughesNet 225 Wind Blow over Damage p Preparing for Inclement Weather 1f you are going to leave the antenna assembly unattended in an area prone to sudden severe weather there severe weather warnings issued it is recommended that you remove first the fed arm and then the dish from the tripod adapter Try not to upset the plumbed mast and tripod so when you remount them realignment will be more ensily achieved In general always use common sense in evaluating your local weather conditions and the deployment of your HughesNet What if Dont Add E
81. osition the offset adapter directly over it 246 SMSN Hughesi User Guide 02004 2010 com Setting up the Tripod and Offset Adapter The Wrong Way Selling up the Tripod and Offset Adapter The Wrong Way As stated earlier it is very important to correctly orent the tripod legs and offset adapter to ensure stable and successful setup This page shows what you should Nor Dor The photos above show the top and side views ofan incorrectly oriented tripod and mounted adapter You can see that neither the rear tripod leg nor the offset adapter are aligned with the azimuth direction Additionally the arrangement shown above is not balanced It would not be a safe setup The tripod could easly fall over in the wind because itis not stable Note Please see Appendix C for more guidelines fora safe and stable tripod setup 2001 2010 com very Tne You Move Reeploying Your HughesNet VSAT 2 47 Setting up the Tripod and Offset Adapter Using the Built in Bubble Level p View Plumbing the Mast Assembling amp Adjusting the Antenna Follow these steps for an casy setup sept Get Ready and Plumb the Mast sep Install the Reflector and Mount sep Adjust the Elevation sepa Adjust the Skew Polarization Seting seps Install the Feed Arm sept Re check the Plumb sep Add the Ballast Step 1 Getting Ready and Plumbing the Mast
82. ower cycle the unit by disconnecting the power cord from the power source wait 10 seconds and then reconnect power 1212 SSN Hughson Uer Guide 70042010 Connecting the Coaxial Cables p The Receive cable goes from the LNB receive connector on the ODU to the on the modem The Transmit cable goes fromthe Sat Out connector on the modem tothe transmitter on the ODU The Inter acilty IFL Dual Coaxial Cables This component is what connects the outside components ODU o the HughesNet satellite modem IDU The cables run from the antenna Rx Tx feed arm through the point of entry into the RV to the modem The IFL cables connect the LNB and transmitter t the modem The IFL cables carry DC power supplied by the satelite modem for the outdoor electronics They also carry the L band signals to from the outdoor electronics and the modem HughesNet requires dual RG 6 cable for this purpose 620042010 Mba com reduction ta me SUSN Hughes User Guide 1 19 HughesNet Mobility Kit A lt 4 A 60 5825 Tripod B Offset Adaptor C Hardware Set D CargolBollast Strap E 50 Dual RG 6 Cables F Collapsible water jug G Lensatic Compass H Suunto Compass 1 BirDog Satellite Meter J OPI Satellite Meter K User Guide Setup Card Notshoun are the knob kits mast lave or elevation adjuster The
83. pedia com htp wwwwebopedia com VSAT is Short for Very Small Aperture Terminal A VSAT is an earthbound station used in satellite communications for data voice and video signals excluding broadcast television VSAT consists oftwo major pars as follows transceiver This is placed outdoors in direct line of sight to the satellite It is part of the Feed Arm attached to the dish device that is placed indoors to interface the transceiver with the end user s device This is your HughesNet satellite modem The transceiver receives and sends signals to a satellite transponder in the ky The satellite transponder receives and sends signals to a ground station computer located atthe HughesNet NOC Network Operations Center Each end user is interconnected with another computer at the NOC via the satellite forming a star topology It is also Called the Hub and Spokes topology The computer at the NOC the Hub controls the entre operation for its portion of he network one end user to communicate with another the transmission has to first go to the Hub which then retransmit t via the satellite to the other end user s VSAT 1 4 SMSN HughesNet User Gute 820042010 Maleate com Pointing the HughesNet Satellite Dish Elevation Pointing the Antenna The antenna uses a three axis painting system which you will adjust after you move Azimuth This is the magnetic compass direction angle of sight
84. puter s hard drive Satellite Finder is available as a fice downlond at dex uml Note Satellite Finder requires a Java 14 or newer runtime engine which must already be installed EA SSN Mughal Uter Guide Customizing Satelite Finder Just double click Satellite Finder SatFinderjar to run it When you do this the first time the program will ereate a set of data files which will sped up the computation of satellite positions based on US state cies and ZIP codes lt will also create a configuration file that Tiss the satellites o interest and their orbital positions This data file creation task only happens once so subsequent program starts are much faster than the fist You search for and edit the text file called _SatFinderisatlist txt to only include those satellites o interest default it wil show all known satellites In the example shown above the file has boen edited to only show the satellites used by StarBand Getting Your Pointing Parameters After double tlicking SatFinder to execute it you can enter your current position in one of ree ways US state and city Select state then city from the popup menus These selections will produce a list of satellite positions for the chosen city the right hand window US ZIP code Type in a ZIP code in the ZIP code entry pane and press Enter This also will create a list of satellite position data
85. r measuring the relevant values and why this s important Co pol The desirable transmitted signal Cross pol The interfering transit signal Signal quality The received signal Pointing the Antenna Properly TV satellites transmitting their signal to the earth have a large footprint As long as you are in that footprint it is a relatively easy task to aim towards the satellite and acquise the signal Transmitting a signal back is a much more precise task Satellites in geostationary orbit like the HughesNet satellites are spaced approximately 45 50 miles apart If you draw straight line between your dish and the satellite it will be about 22 300 miles long If you move your dish even one degree off peak the other end of your line will have wandered off target by approximately 389 miles 246 SSN HughesNet User Guide 620042010 Mabie com There is also the very real possibility that if your antenna is not pointed or aligned correctly you could be firing a high frequency transmission to an adjacent satellite and potentially disrupting service to thousands of its users This is referred to as Adjacent Satellite Interference ASI This is a very serious issue to satellite operators and why it is so critical that your dish is correctly pointed locked down tight and stabilized properly A propery pointed antenna has the strongest possible received and transmitted Signals signal quality and co pol respectively And
86. r 2 Every Time You Move Redeploying Your HughesNet VSAT 20042010 Mbit com HughesNet User Guide 1 7 pipi of a HughesNet VSAT System quasniter DiRi PEL Ra Conil Cables 2 GO Share TX and RX Cosi Cables men 2 Fed Arm apr HughesNet Satelite Modem HughesNet System Components The figure above illustrates the fur major components ofa HughesNet system The Outdoor Unit ODU This comprises the antenna and the fed arm which has he receiver and transite The Indoor Unit IDU Tis s the HughesNet Model DW6000 DW7000 or HNTUOUS satellite modem The Link IFL Cables The cables connect the IDU tothe ODU The Software This is contained in the firmware of the satellite modem The first three of these four components will be discussed in more detail this chapter The software is discussed in Chapter 2 Every Time You Move Radeploying Your HughesNet VSAT 620042010 Mable The Outdoor Unit ODU ohh The HughesNet Raven ODU Raven Feed Arm The Outdoor Unit ODU The ODU or antenna includes the dish or reflector and the feed arm which holds the active elements transmitter and receiver These are pictured above The Dish or Reflector The Feed Arm The older dish shown on the left withthe TV attachment is made of fiberglass with an embe
87. r Speed pO Visualware B im Speakeasy 1 D m Speed Tests There several web sites which let you test the download speeds you are experiencing None of the tests 100 accurate and each works slightly differently However if you consistently use one or more of the speed tests it will provide a relative indication of your current speed Some of the web pages will also let you test your upload speeds Here are some URLs for available speed tests HughesNet To access the HughesNet speed test you must be connected to the Internet via your HughesNet system Just login to eustmercare myhushesnet com and click on Satellite Speed Tast in the Resources section at the lower left This s the only sped test that HughesNet will accept as valid if you are reporting performance problems visualware com This is Joe s favorite test and the one illustrated above on the left le tests both download and upload speeds and graphically displays the results Just click the button labeled Click to start MySpeed to run a test Click your browser s refresh button to run another test ipe dwirecom Click on Speed Meter at the top ofthe page Clik on Run Test Again to another test Only the download speed is tested 2001 2010 Miia com and eration 3 11 speakeasy net After the page finishes loading just click on
88. r month Another popular choice is the Pro plan For 69 99 per month provides up to 1 Mbps down and 200 Kbps up 18 HughesNet User Gute 220042010 Then there is the ProPlus plan which provides up to 1 5 Mbps down and 200 Kbps for 79 99 per month You can also get a static IP address with the ProPlus plan for another 10 per month With three plans you receive 5 email accounts There is no service contract with used equipment Extended service warranties for on site service and dial up access may be available Small Office and Business Intemet Service Plans Equipment costs are higher but you receive the larger 98 meter dish and a 2 watt transmiter The service plans cost 99 99 and 179 99 per month for 1 5 Mbps and 2 0 Mbps down 300 Kbps and 500 Kbps up respectively With this equipment you an extend coverage to much or all of Canada andor Mexico depending on satellite PowerPak HughesNet now offers the 98 meter dish and a 2 wat transmitter as an add on option do any service plan For 209 9 it extends the coverage area and reduces rain fade Getting Your Satelite and Mobility Equipment After you have provided the necessary information to set up your HughesNet account your equipment will be ordered You will need the HughesNet satellite equipment and mobility accessories to take your system on the road Satelite Equipment The satellite equipment is provided by Hughes Network Sy
89. r setup passes an ACP test as shown at the upper right click the Close button and thea the Next button o continue Just click the Next bution when you sce the Registration Server Selection page as shown at the lower right 28 SSN User Gui 820042010 Malena com Registering the VSAT Registering the clicking the Next button on the previous page you will see the page shown 3 1 takes a few minutes for the connection to be established and encryption Keys be downloaded Then you get Authentication successful text and the burion is enabled Iis page times out and you given the option to retry click the Retry buton I yon get a registration eror you may need to back few pages or even star cover again Hopefully when you return to this page you will get ali messages his page and the option continue Click Next 1o continue The security alert shown at 2 will be displayed Click OK to continu You will then be presented with the Security Alert shown at the bottom right ofthe graphic at 3 Click Yos to continue popup blocker cause this page to fhil You will need to cick at the top ofthe browser and select the option to allow the blocked content to be displayed Then when you come to the blocked page the second time it will display properly 620042010 Mintel com Every Tine Yau Move Your HughesNet VSAT 2
90. re Assembly without the Stanley Keeper p Hardware assembly order for attaching the mounting adapter tothe tripod Allow 2 of exposed threads above the flatwasher for the knob after hardware assembly is tightened Assembling the Offset Adapter Without the Stanley Keeper The illustration above shows the order in which the offset adapter hardware is assembled on installations that don t use device called the Stanley Keeper SK which keeps the offset assembly centered over the tripod The original offset mount is shown here As indicated in the lower right of the illustration you should allow between 1 2 and 3 4 of exposed threads for the attachment of the knob Too much will not allow the knob to be properly tightened and seated Too little will not allow a secure attachment SSN HughesNet Usar Guise 02004 2010 Adapter Hardware Assembly Positioning without the Stanley Keeper Top View with hardware centered in Bottom View of hardware Positioning the Adapter Hardware Assembly Withaut the Stanley Keeper Center the assembled adapter hardware in the tripod opening and tighten Proper placement is shown in the illustrations above 2004 200 Meine com Hesenbing be Oot Magier B 7 Tips for Safe amp Stable Tripod Setups Courtesy of Terry Cannon and Rovinglnternet com Tes er Sate Stale Tripod
91. right is shown the first page of Antenna Pointing Be sure you check the Enable OPI box if you have your OPI meter hooked up Otherwise do not check the box Click Net to continu Note BirDog users will not normally use this solare Users of PC OPL and SGROPL also do not need to use Antenna Pointing unless they are also using an actual OPI meter 228 SUN Hughesi User use 620042010 com Checking amp Peaking Signal Strength p Checking the Signal Strength 4 Peaking the Signal OPI Only Shown above is the Antenna Pointing page The pointing parameters displayed are ot necessarily your curent values They are the values that were saved when you last Registration Installer Don t worry about this The correct location latitude and longitude information will be used for this and for the eros pol tests Click on Display Signal Strength to view what is actually the signal quality Signal strength is a significant component of signal quality but other factors are also part of what is known as signal quali If you are just checking the signal strength click Closo when you are finished and then Exit Ifyou are using an OPI to peak your signal you need to go outside now to adjust your antenna as described later If the OPI is not experiencing the dreaded problem it should display a 0 on the left and echo the values shown in the Display Signal Strength w
92. rs and URLs were listed for information and support Miscellaneous information included the following Contents of the CDROM The items on the CDROM included with this user guide were listed and briefly described Networking and HughesNet HughesNet only supports directly connected computers though it is OK to share your satellite Internet connection Online user groups Helpful online groups about RVers and two way satellite services were listed They will be discussed in Chapter 3 The HughesNet Fair Access Policy FAP for using the shared bandwidth of the satelite transponder was discussed 92004 2010 Meine com reduction tote SUSN Hughes User Gude 1 25 128 SMSN User Guide 20042010 Mbit com CHAPTER Every Time You Move Redeploying Your HughesNet VSAT 02004 2010 Every Tine You Move Redepoying Your ghe VSAT 2 4 Chapter 2 Commissioning amp Redeploying Your VSAT After a Move M The following topics will be covered Installation and Commissioning lt lt Usually Once Only Selecting a Suitable Camp Site S Using DSSatTool to Update the Location Every ime Setting up the Tripod and Offset Adapter You movet Plumbing the Mast amp Adjusting the Antenna Settings Adding Ballast amp Rechecking Plumb Locating the Satelite amp Peaking the Receive Signal Passing Cross pol Transporting the Satelite Equipment 2 Introduction Thi
93. s been commissioned To commission a HughesNet satellite modem go to the following URL in the modem 192 168 setup html You will sce the page shown on the lft Click on Registration installer and you will soe the page shown the right Enter the installation zip code and click the Next button Note Ifyou check the box labeled Enter location manually you will be presented with a page to enter the current longitude and latitude instead of the zip code 20012010 Mbit com Every Tine Yau Move Your HughesNet VSAT 23 Selecting Your Satellite Checkbox to enter satelite parameters Verifying the Location amp Selecting the Satellite The page on the left displays the location associated with the zip code or longitude latitude just entered Click the Next buton This will bring up the page shown on the right Click the Satellite Transponders drop down menu and select your assigned satellite from the choices in the list Then click the Next button Oc if you check the box labeled Enter satellite parameters manually and lick the Next button you will be presented with page where you can enter any ofthe satellite parameters manually This is sometimes needed in a troubleshooting situation or ifthe modem s configuration file shown above at the right doesn t list your satellite Note Ifyou don t see your satellite listed you will need to ask your installer for
94. s chapter will rst provide an overview of the original commissioning process It will then provide hints instructions and checklists for setting up and properly pointing redeploying your VSAT after you have moved to new location It contains guidelines fr an optimal set up ofa tripod mounted two way satellite antenna Remember that these are just guidelines With experience you may want to modify them to better suit the particular conditions far cach set up and your preferences Important The main objective isto achieve setup that issaft and stable witha high quality signal The graphic above lists the major topics that will be covered in this chapter 22 SSN User Guide Commissioning the Modem Commissioning and Installation This section will show the modem web pages that you sce when a HughesNet satellite modem is commissioned The graphics will show pages from the DW6000 DW7000 versions Direcway banner and the HN7000S versions HughesNet banner Any differences across modems will be noted With the exception of screen that are only seen during the original commissioning it also illustrates a method for getting back online after you move to new location For the original commissioning this isthe only option available but there is a much simpler method which can be used after commissioning Only for certain troubleshooting scenarios is this method recommended once a modem ha
95. stems This includes the DW7000 and HN7000S satellite modem 74 98 meter dish and the feed arm which holds the LNB and a 1 2 watt transmitter Shown on the previous page is be latest HughesNet outdoor equipment the metal Prodelin dish and feed arm Mobility Kit The mobility kit includes all of the accessories you will need to move your satellite system to a new location and get back online Hems include at the least a tripod and offset adapter an elevation adjuster a meter a compass a level a method of attaching ballast and cables Some ofthese things are pictured the previous page Receiving Hands on Training The original installation and commissioning is performed by a professional installer It is also the responsibility of the original installer or dealer to tain the new mobile user in proper alignment and verification procedures when moving the satellite dish Receiving hands on training is very important it can make the difference between a stressful experience and enjoying your new system immediately Using DSSatTool from Don Bradner and DatastormUsers com For the commissioning of your modem the installer trainer must use the web interface of your modem and the Registration Installer functions After commissioning Don Bradncr s DSSatToo provides an casier way to get your modem to communicate with the satellite from a new location It is also uses fewer network resources This is discussed in Chapte
96. talking about linear polarization is that the cleetric field s orientation deseribes the polarization The electric field radiates off and is in the same plane as the radiating antenna in the transmitter The magnetic field is induced and is perpendicular the electric field Also remember that the antennas the satellite oriented with respect to the earth at its meridian or line of longitude So vertical for the satellite may be skewed from point af view These points also hold true for the LNB only the inroute signal excites the pickup antenna in the LNB de8 Haha User Guide 620042010 Mabie cos When we adjust the skew or polarization the little radiator assumes the polarization that we sc The transmit eross polarization component interfere or disturb the receiving co polarization signal and vice vers These disturbances need to be kept to a minimum by proper pointing of the dish Every antenna has some parasitic ross polarization The goal is to have cross pol component that is as smal possible Circular polarization is also shown but is not used for HughesNet Ku band services and will not be discussed further Satellite TV and HughesNet Ka band services use circular polarization Ka band services are spot beamed and cannot be relocated without help from the HughesNet Network Operations Center NOC Pointing the Antenna and Fine tuning After each move the an
97. te between elevation and azimuth until no further improvement is detected in signal strength subetop2 When adjusting the elevation setting slightly increase decrease the elevation plus or minus in one half to one degree increments until the maximum signal strength is achieved When adjusting the azimuth setting very slowly move the adapter Eas then West then East again and so on in small increments left or right one to five degrees until the maximum signal strength is achieved Subetop4 Once maximum signal strength is achieved tighten everything slightly subetep5 The Four Comers Test When you have peaked the signal try pulling back slightly at first the top then the bottom ofthe dish then the left and then the right side ofthe dish In each case the signal strength displayed your meter will decrease if the signal is peaked Ifnot you need to adjust further Caution Use an alternating pattem for tightening the bolts Do not over tighten 44 2010 com very Tne Yos Move Redeployng Vou HughesNet VSAT 2 33 Setup Checklist M A MobilelntemetSatellite com Setup Card Shown above is the MobilelntemetSatellite com setup card which has checklist for the outside setup on one side There is also a place to write your current setup parameters There is a card tailored for the meter and one for the OPI meter On the r
98. tenna is redeployed by first making sure that the mast for the dish is plumb with respect to gravity Then the skew azimuth and elevation are set the antenna assembly values provided by the HughesNet modem or DSSatToo After locating the satellite the azimuth and elevation are then adjusted with the help of an electronic pointing device such as a OPI meter or a Birdog meter to achieve the strongest possible received signal If your mast is plumb AND you have optimized your receive signal you are likely to also have an optimized co pol signal and a minimized cross pol 820042010 Mbit co Irueducton tote SUSN Hughes User Gude 1 19 HughesNet Customer Contacts In Table 1 2 below are some phone numbers and URLs where you can get help in the form of HughesNet customer service technical suppor or documentation Table 1 2 Customer Contact Information gia Tap app Teac ntl apes sie HughesNet Support Options HughesNet offers several options for help The first place to start is with the self service support web page From this page you can access help files the knowledge base many quick links for commonly asked questions online chat There is also a phone number to for technics non technical and billing issues 1 20 SSN Hughson User Guide 70042010 Miscellaneous Information This section contains miscellan
99. the dish to optimize the signal simple and straight forward Only used or the more expensive DAPI meter are now available There is a free software OPI available K User Guide and Setup Card The SMSN HughesNet Mobility User Guide contains more than 100 pages of useful information including fully illustrated setup instructions The Setup Card contains a checklist for setup and othe information 1 Not Shown The following mobility kit items are not shown on the previous page Knob kits Knobs can eliminate the need for tools when setting up Elevation adjuster This is used for setting the elevation Mast level This optional level can also be used to help you plumb the offset adapter mast Note The items pictured are only representative of the actual kit components In some cases an item of equal or greater value may be substituted 2004 2010 Mbit co SUSN Hughes User Gude 1 15 Finding the Satellite M This satellite is not seen by the antenna The satelite must be inside the main beam cone to be seen The peak of the main beam boresight must be peaked on the satellite to provide optimum ink performance Co pol Cross pol and Antenna Pointing This section is very important It presems and describes some things you should understand in order to become sled at properly pointing your HughesNet satelite dish The following are discussed as well as the methods used fo
100. tion and polarization as described earlier Subetep2 Attach the receive Rx cable from the modem to the Feed Arm and satellite meter as follows With an OPI meter attach the Rx or receive cable from the connector on the modem marked Satelite N to the connector on the OPI on the side without the filer For the BirDog this cable is not hooked up later Attach an RG 6 cable from the LNB to the connector marked LNB on the OPI meter or INPUT on the For OPI users a description of the Antenna Pointing modem pages is presented next 92004 2010 Meira com Every Tne Yau Move Redeplying Your HughesNet VSAT 2 27 Using Antenna Pointing Enable if you are using one Antenna Pointing Software Only This and the next two pages will tell you about the indoor setup tasks When you use DSSatTool for updating your modem s location information you don t need to run Registration Installer any mare This is good because when you run it twill take you The System light and intermittently the will be off and a reboot will be needed go buck online Antenna Pointing will not take you offline although the System and Transmit ights will go out when the signal strength is displayed They will come back on as soon as you exit Aher you have connected your OPI meter you should go to the Setup page of your modem shown on the left and click on Antenna Pointing On the
101. tion available 192 168 0 1 on the System Status Reception Info Transmission Info and System Info pages There are otber links as well t speed tests the MyHughesNet web site and more Remote terminal LEDs In this chapter you wil learn how to interpret the status of your system based an the condition ofthe LEDs on the modem Troubleshooting This chapter provides some troubleshooting information Appendices The appendices covers such things as home networking FAQs and computer settings The DW6000 user guide contains very similar information plus a chapter on configuring email clients 2004 2010 Meine com Help and Teublstacing maton 3 5 The amp Prodelin Installation Manuals The Raven amp Prodelin Installation Guides This manual provides lots of good information about both of the newer metal dish assembly and also information relevant for the older dishes as well Especially good is the section about pointing the antenna The f wing chapters are included Overview This chapter provides an overview ofthe components ofthe system and the installation proces gt Antenna components tools and materials More detailed information is provided here about the components and the required tools for installation gt Assembling and installing the antenna Detailed information is provided about assembling and installing the outside components ODU Cabling and c
102. tt radio They may also have the 98 meter dish and the 2 wat radio Small Office und Business Intemet users will have the 98 meter dish and the 2 watt radio Unless you have both dishes and switch between radios you will always just lick the Next button Otherwise you will ist select the appropriate radio Note Ir you have a DW6000 you will not sce the page where you can select the Tet or radio 28 SSN User Gute 620042010 Malena com Getting the Numbers amp Peaking the Signal p Getting the Numbers for Setup amp Peaking the Receive Signal Before can set up your tripod and point your dish you ned o know the values setup page provides these important numbers as shown at 1 Elevation Polarization also called the stew Another way to get these numbers is with DSSatToo discussed later in this Once you have the nceded values you should power down the modem and go ouside to set up your ipod and dish When you have completed the outside setup you will nocd to go through the entire registration process again the beginning and this time click on the Display Signal Strength buton shown above at 2 If you have a BirDog mete you have already peaked your signal as wel and need only confirm a locked green signal as shown at 4 in Internet Explorer
103. ughesNet subscribers Hughes Network Systems maintains a running average Fair Access Policy FAP Fair Access establishes an equitable ance in Interet access across satellite broadband services by service plan for HughesNet customers regardless of their frequency of use or volume of flic To ensure this equity Customers may experience some temporary throughput Imitations HughesNet Interet access is not guaranteed This policy applies to all service plans including Unlimited plans where customers use of the Service is ot limited to a specific number of hours per month HughesNet system usage data indicates that approximately 5 of subscribers are responsible for a disproportionate share as much as half of the total HughesNet service afr Unfortunately many of those subscribers are not using HughesNet for its intended purpose To 1 22 SUSN Hopes Uer Guide 2004 2010 Mbit com ensure that all HughesNet subscribers have fair and equal acess to the benefits of the satellite broadband service HughesNet has enacted a Fair Access Policy to prevent abusive consumption of bandwidth by a handil oF user FAP is straightforward based on an analysis of usage data Hughes Network Systems has established HughesNet usage threshold well above the maximum typical usage rates When Customer exhibits patterns of system usage which exceed that threshold for an extended period of time the FAP may temporarily Im
104. uses a local oscillator LO to frequency translate input signals to L band frequencies which are used on the coaxial cables The signal noise value is an electrical specification for the LNB which is critical to signal your received signal quality performance The lower the noise figure the better the signal quality performance will be The LNB is powered from the modem via a DC power supply coupled onthe coaxial RF input connector which connects to the receive IFL cable The transmitter is used to frequency translate and power amplify inroute signals fiom the modem and output them to the antenna for transmission tothe satellite The modem sends he inroute signal at an L band frequency to the transmitter using Sat Out and the transmit coaxial cable This signal is input to the transmitter where itis frequency converted to the transmit Ku band frequency using nominally fixed local oscillator LO This Ku band signal is then power amplified to operate the transmitter at a nominal one watt output power at saturation The fixed output power is input to the antenna for transmission to the satellite The transmitter is powered from the modem via a DC power supply coupled on the coaxial RF output connector which connects to the transmit IFL cable Communications satellites send and receive electromagnetic Ku band signals which are in the super high frequency range Microwave phone signals which are re
105. you want You should however limit the number of automatic tests you run When you are done adjusting go back inside and stop the tests if they are still running Run an by clicking the Automatic button When you have passed an automatic cross pol test your modem should go online after you click Close and Exit if it has the correct location information saved Iit doesn t go online go to the Advanced page and select the Force Range option Important Please note that if you run a manual or automatic cros pol test and it fails you will NOT be allowed io go online until you pass an ACP Revalidate tests are run automatically running cross pol tests is not recommended 220 SMSN Hughesi User Guide 1220042010 Using PC OPI Using PC OPI There is another option available for those without BirDog PC OPI Don Bradner created this utility for PC users after aversion been created for Macintosh users available at vwrwadtastormusers com pe opi cfr along with instructions for using it For info about the Macintosh version se the appendix HughesNet and the Macintosh Shown above screen shots showing a failing eross pol test red on the left and a locked signal green on the right The window ean be enlarged to fill the entire computer sereen A voice will audibly announce each value as it is displayed You can see the functions avail
106. ystem has been for 12 hours more so at any given moment you are likely starting with less than the full amount Here are the last published refill rates for the HughesNet services DW6000 Home 47 Kbps DW7000 HN7000S Home 50 Kbps DW6000 Professional 50 Kbps DW7000 HN70005 Professional 56 Kbps HN7000S ProPlus 56 Kbps 2004 2010 Mbit co Irueducton tote SUSN Hughes User Guide 1 23 DW 000 Small Office 56 Kbps 2 DWIODUHNTOQUS Small Office 150 Kbps DW6000 Business Interet 100 Kbps 2 DW7000 Business Internet 200 HN7000S Business Internet 150 Kbps Note HughesNet does not currently publish the recovery refill rates so itis unknown if the above values are stil accurate Here isan example of how it would work with DW2000 Home service ifyou Ifyou completly stop using bandwidth for 8 hours after you get FAPed your bucket will then have SO Kbps x 60 sec x 60 min x Rhe 1440000 gt 1440000 8 180 000 Kilobytes in your bucket or 180 MB for the DW7000 Home service it tikes slightly es than hours for fll recover Upload Bucket Sizes The upload bucket sizes are stated as 50 MB 75 MB and 100 MB with an unknown recovery sate In the past HughesNet has not eafrcod an upload FAP However with the improved transmission capability of the new DW7000 systems this may happen in the near Note If your throughput has been limited by the Fair

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