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SonicWALL Global VPN Client 4.2 Administrator`s Guide, rev B

1. Page 50 SonicWALL Global VPN Client 4 2 Administrator s Guide Table 2 Log Viewer Messages ERROR Failed to add IPSEC encapsulation mode into the payload ERROR Failed to add IPSEC group description into the payload ERROR Failed to add IPSEC HMAC algorithm into the payload ERROR Failed to add IPSEC life duration into the payload ERROR Failed to add IPSEC life type into the payload ERROR Failed to add OAKLEY authentication algorithm into the payload ERROR Failed to add OAKLEY encryption algorithm into the payload ERROR Failed to add OAKLEY generator G1 into the payload ERROR Failed to add OAKLEY group description into the payload ERROR Failed to add OAKLEY group type into the payload ERROR Failed to add OAKLEY hash algorithm into the payload ERROR Failed to add OAKLEY life duration into the payload ERROR Failed to add OAKLEY life type into the payload ERROR Failed to add OAKLEY prime P into the payload ERROR Failed to add policy configuration INI format into the payload ERROR Failed to add policy configuration version into the payload ERROR Failed to add XAuth password into the payload ERROR Failed to add XAuth status into the payload ERROR Failed to add XAuth type into the payload ERROR Failed to add XAuth username into the payload ERROR Failed to allocate bytes ERROR Failed to allocate memory ERROR Failed
2. Getting Started with the SonicWALL Global VPN Client Page 9 If you click Close press Alt F4 or choose File gt Close the SonicWALL Global VPN Client window closes but your established VPN connections remain active A message dialog box appears notifying you that the Global VPN Client program and any enabled connections will remain active after the window is closed If you don t want this notification message to display every time you close the Global VPN Client window check Don t show me this message again and then click OK SonecWALL Global VPN Client Hide Notification x Although you have closed lhe connector vandow the program rol o Continue to run in the taskbar near the clock so that you vil have your secure connections evadabie J 1258 T ent show me ft message again or You can open the SonicWALL Global VPN Client window by double clicking the SonicWALL Global VPN Client icon in the system tray or right clicking the icon and selecting Open SonicWALL Global VPN Client A Alert Exiting the SonicWALL Global VPN Client from the system tray icon menu disables any active VPN connections R Tip You can change the default launch setting for SonicWALL Global VPN Client see Specifying Global VPN Client Launch Options on page 10 for more information NJ Tip You can create a shortcut to automatically launch the SonicWALL Global VPN Client window and make the VPN connection from the desktop taskbar or Start menu
3. SonicWALL Ec1 Ass no Io pr SONICWALL gt PROTECTION AT THE SPEED OF BUSINESS Table of Contents SonicWALL Global VPN Client Overview rurrnrrnrrnrnnvrrrnrvnrnrrsennennenne 1 SonicWALL Global VPN Client Features na 1 Global VEN Cent Enterprise asian tos cies ccteert a ene 3 ADOUE TINS GUIAS Sunde CNT an 3 Conventions Used in NIS GUTEN 3 Icons Used in this Guide eras sacas coroa laut OSS is RL tae tee eect a dba 3 Copyright NOE 4 LINE aan se 4 Getting Started with the SonicWALL Global VPN Client 5 Installing the SonicWALL Global VPN Client 5 Installing the Global VPN Client with a Ghost Application eerorrnrrrrrrnnnnnnnnnnrrnnnnnnnnn 8 Command Line Options for Ifstall tionassasservsrvvassersnenunumeie 9 Launching the SonicWALL Global VPN Client 9 Specifying Global VPN Client Launch Options 10 Managing the Global VPN Client System Tray Icon 11 Adding VPN Connections ass carma decano sarna pda adora aa a nda 12 Understanding VPN Connections nn rrenan 12 Creating a VPN Connection Using the New Connection Wizard 13 Importing a VPN Configuration File errar 16 Configuring a Dial Up VPN Connection n a 16 Using SonicWALL Global VPN Client from a Different Workstation 17 Making VPN Connections 2 cisacectsucihs scucbice adel edmgecteu
4. OR TRADE PRACTICE ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED SUCH WARRANTY IS LIMITED IN DURATION TO THE WARRANTY PERIOD BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS THE ABOVE LIMITATION MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION This disclaimer and exclusion shall apply even if the express warranty set forth above fails of its essential purpose DISCLAIMER OF LIABILITY SONICWALL S SOLE LIABILITY IS THE SHIPMENT OF A REPLACEMENT PRODUCT AS DESCRIBED IN THE ABOVE LIMITED WARRANTY IN NO EVENT SHALL SONICWALL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT OR FOR SPECIAL INDIRECT CONSEQUENTIAL INCIDENTAL OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE HARDWARE OR SOFTWARE EVEN IF SONICWALL OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES In no event shall SonicWALL or its suppliers liability to Customer whether in contract tort including negligence or otherwise exceed the price paid by Customer The foregoing limitations
5. The following options are available Q Quiet mode A normal non silent installation of the SonicWALL Global VPN Client receives the necessary input from the user in the form of responses to dialog boxes However a silent installation does not prompt the user for any input but instead uses the defaults for every option Simply type in the following where XX is either 32 for 32 bit Windows platforms or 64 for 64 bit Windows platforms GVCSetupXX exe q T Specify a temporary working folder in which to place any temporary files generated during the installation process The T option must be followed by a colon and the full path to the folder that you want to use For example type in the following GVCSetupXX exe t C TemporaryFiles C Place all files extracted MSI Installer file from the install package into the folder specified in the T option The C option is only valid when used together with the T option For example type one of the following GVCSetupXX exe c t C TemporaryFiles GVCSetupXX exe T C TemporaryFiles C C lt Cmd gt This command is unused at present Launching the SonicWALL Global VPN Client To launch the SonicWALL Global VPN Client choose Start gt Programs gt SonicWALL Global VPN Client Sonic WALL Global YPN Client aks Corporate Gateway 10 0 79 101 Otsabled atk Home wri 172 16 31 1 Disabled J Office Wir 172 18 0 1 Otsabled dhOverseas Cilie 10 0 79 102 Disabbad For Help press F1
6. lt For cel sakmp gt 1 lt For celsakmp gt chetnah leonwakes0 lt ReFrab conWake gt lt Flags gt lt Peer gt lt HostName gt 0 0 0 0 lt HostName gt Crab leneadPeer bet ect form 1 FnablebeadPeer Det ect ion lt ForcenatTraversal gt 0 lt Forcenartraversal gt lt NextHOop gt 0 O 0 U lt NextHop gt Timeout gt 3 lt Timeout gt lt retries gt 3 lt retries gt lt Peer gt Connect fan lt connections gt lt sw client Policy gt Appendix A Using the Default rcf File for Global VPN Clients Page 43 default rcf File Tag Descriptions Tag that you do not explicitly list in the default rcf are set to the default setting which is the same behavior as when you configure a New VPN Connection within the Global VPN Client manually The default setting for each tag is highlighted in bracketed bold text like default lt SW Client Policy version 9 0 gt lt Connections gt Defines the connection profiles in the default rcf configuration file There is no hard limit defined on the number of connection profiles allowed lt Connection name connection name gt Provides a name for the VPN connection that appears in the Global VPN Client window lt Description gt description text lt Description gt Provides a description for each connection profile that appears when the user moves the mouse pointer over the VPN Policy in the Global VPN Client window The maximum number of characters for the lt Des
7. this message then you need to reboot your system in order for the installation to complete JE Some WALL Global VPN Chent E You snutt rentan pour system for the configuration changer made to Sonk WALL Global VPN Cieni lo Lake effect Ubck Yes to cessar now or No d you plan lo marsasly restat yer Xe No Installing the Global VPN Client with a Ghost Application The installation process is the same when using a ghost application as it is for normal installation DO NOT OPEN the Global VPN Client application after installing it and BEFORE you ghost it The FIRST time that the Global VPN Client is started after a ghost install it randomly creates a unique MAC address for the SonicWALL VPN Adapter A Alert f you open the Global VPN Client BEFORE using ghost you receive the same MAC address on each ghosted installation for the SonicWALL VPN Adapter resulting in network conflicts Page 8 SonicWALL Global VPN Client 4 2 Administrator s Guide Command Line Options for Installation There are several command line options available for SonicWALL Global VPN Client installation SonicWALL Global VPN Client i Command line options Q Quiet modes for package IT lt full path gt Specifies temporary working folder JC Extract files only to the folder when used also with T JC lt Cmd gt Override Install Command defined by author All options are case insensitive and must be preceded by a forward slash
8. Client IPSec Driver for windows 98 Me NT 2000 xr ipsec priver version 9 12 virtual Adapter Driver Name SONICWALL VPN Adapter Virtual Adapter Driver version 9 01 DNE Adapter Driver name Deterministic network Enhancer DNE Adapter Driver version 2 20 3 220 Operating System windows 2000 Service Pack 3 Build 2195 reported Generated ar 12 48 52 mon Jul 14 2003 wee TPCONFIG ALL Wet ndows 2000 IP Configuration Host Name dangell Ip2k Primary DNS suffix i SV US Sonicwall com Node Type Hybrid IP Routing enabled NO WINS Proxy Enabled iNO DNS Suffix Search Lis S v us sonicwall com us sonicwall com sonicwal com Ethernet adapter SonicwaLL virtual adapter Connection specific DNS Suffix Description Sonicwall VPN Adapter physical address 00 60 73 E7 B8 30 DHCP Enabled s 2 ws wee Yes Autoconf iquration Frable id ft NO IP address 0 0 0 0 Subnet Mask 0 0 0 0 Default Gateway DCP Server 255 255 255 255 DNS Servers Ethernet adapter Local area Connection 11 Connect ion specific DNS Suffix sv us sonicwall com Description SonicwaLL Long Range wireless Card Physical Address ee ee gt 00 02 6F 03 0C 02 DHCP Enabled Yes autoconfiguration Enabled ves IP Address 172 18 00 9 Subnet Mask Default Gateway ORCP Server To save the report to a text file click Save As To send the report via e mail click Send To close the report window without taking a
9. E P Password Password to pass to XAUTH Must be used in conjunction with E Command Line Examples e lt path gt swgvpnclient runs starts application If application is already running it does not create another instance e lt path gt swgvpnclient E lt connection name gt U lt username gt and P lt password gt runs starts the application and enables the named connection and use the lt username gt and lt password gt for user authentication If you do not include a username and password the Global VPN Client presents a dialog box asking for the information in order to continue lt path gt swgvpnclient A lt path filename gt runs starts the application and enables auto logging of all events to a log file If the filename is not specified then the log file is created with the default name lt gvcauto log gt If you want to save the autolog for each Global VPN Client session you can use the filename option and specify a different filename each time the application is stated This file is created in the same directory where the Global VPN Client application is started if the path is not specified Appendix B Running the Global VPN Client from the CLI Page 49 Appendix C Log Viewer Messages The following sections list the Error Info and Warning messages that can appear in the Global VPN Client Log Viewer Log Viewer Error Messages The following table lists possible Error messages Table 2 Log Vie
10. ERROR Out of memory ERROR Phase 1 authentication algoritnm is not supported ERROR Phase 1 encryption algorithm is not supported Appendix C Log Viewer Messages Page 55 Table 2 Log Viewer Messages ERROR Protocol ID has already been added to the SA list ERROR Protocol mismatch expected PROTO IPSEC AH but got ERROR Protocol mismatch expected PROTO IPSEC ESP but got ERROR Publisher deregistration failed ERROR Responder cookie is not zero ERROR RSA signature processing failed signature is not valid ERROR SA hash function has not been set in ERROR Signature Algorithm mismatch is X 509 certificate ERROR Signature verification failed ERROR The certificate is not valid at this time ERROR The current state is not valid for processing mode config payload ERROR The current state is not valid for processing signature payload ERROR The first payload is not a hash payload ERROR The following error occurred while trying to open the configuration file ERROR The peer is not responding to phase 1 ISAKMP requests ERROR The peer is not responding to phase 1 ISAKMP requests ERROR The state flag indicates that the IPSEC SA payload has not been processed ERROR The system interface table is empty ERROR The system IP address table is empty ERROR Unable to compute hash ERROR Unable to compute shared secret for PFS in phase 2 ERROR
11. Everyone or Just me and then click Next Page 6 SonicWALL Global VPN Client 4 2 Administrator s Guide 6 Inthe Confirm Installation screen click Next to begin the installation J Somm WALL Global VPN Chent Confirm Installation The instaler i ready to inital Sonit WALL Global VPN Chert on your computer Click Nest ho start the inetallstion 7 Wait while the SonicWALL Global VPN Client files are installed on your computer hu Eq ao E ans pre em a J Som WALL Global VPN Chent fo SONICWALL gt Installing SonicWALL Global VPN Client Some WALL Global VPN Chent it being nitalled Getting Started with the SonicWALL Global VPN Client Page 7 8 Inthe Installation Complete screen optionally select Start SonicWALL Global VPN Client every time I log in to automatically launch the VPN Global Client when you log onto the computer Jil Som WALL Global VPN Chent FET Installation Complete SONICWALL gt Sonik WALL Global VPN Chent has been successtudy installed Click Close to esit IT Stat SoncWALL Global VPN Chant every ime log m IT Etat Sorc WALL Global VPN Chere when the installer finahed 9 Optionally select Start SonicWALL Global VPN Client when the installer finishes to automatically launch the Global VPN Client after finishing the installation 10 Click Close You may see a dialog box regarding the restart of your system at the end of the installation If you see
12. Timeout gt 3 lt Timeout gt Defines timeout value in seconds for packet retransmissions The minimum lt Timeout gt value is 1 second and the maximum value is 10 seconds lt Retries gt 3 lt Retries gt Number of times to retry packet retransmissions before the connection is considered as dead The minimum lt Retries gt value is 1 and the maximum value is 10 lt UseDefaultGWAsPeerIP gt Off 0 On 1 lt UseDefaultGWAsPeerIP gt Specifies that the PC s Default Gateway IP Address is used as the Peer IP Address lt InterfaceSelection gt Automatically selects the connection based on link and IP detection 0 Connection always uses LAN 1 Connection always uses Dial Up 2 lt InterfaceSelection gt Forces the interface selection for the VPN connection lt WaitForSourcelP gt Off 0 On 1 lt WaitForSourcelP gt Specifies that packets are to be sent when a local source IP address is available lt DialupUseMicrosoftDUN gt 3 Party 0 Microsoft 1 lt DialupUseMicrosoftDUN gt Instructs the Global VPN Client to use either Microsoft or a third party Dialup connection lt DialupApp gt c Program Files Windows NTidialer exe lt DialupApp gt Specifies the directory path to a third party Dialup connection application including the application name lt DialupPhonebook gt MSN Office Network Prompt When Necessary lt DialupPhonebook gt Specifies the name of the Microsoft Dialup connection as listed in Network and Dial up Connections for the local com
13. Unable to read configuration file ERROR User did not enter XAuth next pin ERROR XAuth CHAP requests are not supported at this time ERROR XAuth failed ERROR XAuth has requested a password but one has not yet been specified Page 56 SonicWALL Global VPN Client 4 2 Administrator s Guide Log Viewer Info Messages The following table lists possible Information messages Table 3 Log Viewer Info Messages INFO The connection has been disabled INFO A certificate is needed to complete phase 1 INFO A phase 2 SA can not be established with until a phase 1 SA is established INFO A pre shared key is needed to complete phase 1 INFO AG failed SA state unknown Peer INFO An incoming ISAKMP packet from was ignored INFO DSS g value INFO DSS p value INFO DSS q value INFO Event publisher deregistered INFO Event publisher registered for INFO Failed to negotiate configuration information with INFO Found CA certificate in CA certificate list INFO Ignoring unsupported payload INFO Ignoring unsupported vendor ID INFO ISAKMP phase 1 proposal is not acceptable INFO ISAKMP phase 2 proposal is not acceptable INFO MM failed Payload processing failed OAK MM KEY EXCH Peer INFO MM failed Payload processing failed OAK MM NO STATE Peer INFO MM failed Payload processing failed OAK MM SA SETUP Peer INFO MM failed SA s
14. a mysonicwall com account or if you have not registered your product to your account create an account and then follow the registration instructions at http www mysonicwall com To activate your Global VPN Client license 1 Login to your mysonicwall com account Select the registered SonicWALL Internet Security Appliance Select Global VPN Client from the Applicable Services menu Select Activate Type in your activation key in the Activation Key field 6 Click Submit Upon successful activation a confirmation message will be displayed For future reference record the Serial Number of the SonicWALL product Your license activation is now complete qa e 0o N Downloading Global VPN Client Software and Documentation 1 Inthe My Products page click the name of your SonicWALL on which the Global VPN Client license is activated 2 Select Software Download If this service is not already activated click on Agree to activate it 3 Download the SonicWALL Global VPN Client software and documentation SOFTWARE LICENSE AGREEMENT FOR THE SONICWALL GLOBAL VPN CLIENT This Software License Agreement SLA is a legal agreement between you and SonicWALL Inc SonicWALL for the SonicWALL software product identified above which includes computer software and any and all associated media printed materials and online or electronic documentation SOFTWARE PRODUCT By opening the sealed package s installing or otherwise using the SOFTWAR
15. appear in the Global VPN Client window The error message Failed to parse configuration lt file gt will appear in the Global VPN Client Log Viewer or the following error message will be displayed when attempting to import the file Could not import the specified configuration file The file appears to be corrupt Ensure that the file does not contain any non ASCII characters The SonicWALL Global VPN Client rcf file created by the default rcf file must be deleted from the directory and the default rcf file edited to correct the errors The default rcf file cannot have an attribute of READ Only The SonicWALL Global VPN Client rcf file created by the default rcf file must be deleted from the directory and the default rcf file Read Only attribute removed to correct the error The Peer Name lt Default Gateway gt displays the following error message when attempting to connect Failed to convert the Peer name lt Default Gateway gt to an IP address When setting the Peer Name to the special case of lt Default Gateway gt the tag for lt UseDefaultGWAsPeerlP gt must be set to 1 The SonicWALL Global VPN Client rcf file created by the default rcf file must be deleted from the directory Page 48 SonicWALL Global VPN Client 4 2 Administrator s Guide Appendix B Running the Global VPN Client from the CLI The SonicWALL Global VPN Client can run from the Command Line Interface CLI This interf
16. be automatically executed with optional arguments when successful VPN connections are established User Authentication The User Authentication page allows you to specify a username and password when user authentication is required by the gateway If the SonicWALL VPN gateway does not support the saving caching of a username and password the settings in this page are not active and the message The peer does not allow saving of username and password appears at the bottom of the page Office Gateway Properties x Genesa User uthenicator Peres Status This page slows you 10 apecty username and password nhen Use ethentication is equated by the gstevsay m DD The peer does not alom sarang of usnmname and passed OK tere He Remember my username and password Enables the saving of your username and password for connecting to the SonicWALL VPN gateway Username Enter the username provided by your gateway administrator Password Enter the password provided by your gateway administrator Page 26 SonicWALL Global VPN Client 4 2 Administrator s Guide Peers The Peers page allows you to specify an ordered list of VPN gateway peers that this connection can use multiple entries allow a VPN connection to be established through multiple VPN gateways An attempt is made to establish a VPN connection to the given VPN gateway peers in the order they appear in the list Uffice Gateway Properties 4
17. common use of this scenario is when you are at home or on the road and want access to the corporate network You enter the IP address or FQDN gateway yourcompany com of the VPN gateway and the Global VPN Client automatically downloads the VPN connection policy from the remote SonicWALL VPN gateway Adding VPN Connections Page 13 Clicking on the Remote Access View Scenario links displays the diagram for this type of VPN connection Inte 4 lt 5 p gt VPN Chemi VIP 10 10 10 20 Internet sr met Rouler LAN Desktop LAN Vesktop LAN Server 40 10 10 2 10 10 10 3 10 10 10 204 e Office Gateway You choose this scenario if you want secure access to a local SonicWALL Secure Wireless appliance network When you create an Office Gateway VPN connection it appears as the Peer entry of lt Default Gateway gt in the SonicWALL Global VPN Client window You can use this single Office Gateway VPN connection to roam securely across SonicWALL Secure Wireless appliance networks Clicking on the Office Gateway View Scenario link displays the diagram for this type of VPN connection Wil iSec Chem DHCP 177 16 012 Wil Sec Chem OBOP 177 46 214 _ Wil Sec Chem DHCP 177 416 3914 Internet WAN Port LAN Port 9 O ail i E t te _ LAM Desktop LAN Desktop LAN Server 19 18 1872 10 10 19 7 10 90 40 204 4 Select Remote Access or Office Gateway and then click Next Page 14 SonicWALL Global VPN Client 4
18. may have others which vary from state jurisdiction to state jurisdiction LIMITATION OF LIABILITY To the maximum extent permitted by applicable law in no event shall SonicWALL or its suppliers licensors be liable for any damages including without limitation special incidental indirect or consequential whatsoever including without limitation damages for loss of business profits business interruption loss of business information or any other pecuniary loss arising out of the use of or inability to use the SOFTWARE PRODUCT or the provision of or failure to provide Support Services even if SonicWALL has been advised of the possibility of such damages In any case SonicWALL s entire liability under any provision of this SLA shall be limited to the greater of the amount actually paid by you for the SOFTWARE PRODUCT or U S 10 00 provided however if you have entered into a SonicWALL Support Services Agreement SonicWALL s entire liability regarding Support Services shall be governed by the terms of that agreement Because some states and jurisdiction do not allow the exclusion or limitation of liability the above limitation may not apply to you Appendix A Using the Default rcf File for Global VPN Clients The default rcf file allows the SonicWALL VPN Gateway administrator to create and distribute preconfigured VPN connections for SonicWALL Global VPN Clients The SonicWALL VPN Gateway administrator can distribute the default rcf fil
19. negotiation to enable Dead peer detection heart beat traffic A Alert NAT Traversal The implementation options for NAT Traversal were changed in Global VPN Client 2 x In Global VPN Client releases prior to 2 x there were checkboxes for Forcing or Disabling NAT Traversal With Global VPN Client 2 x and later there is now a drop down selection list containing the following three items Automatic Detects if NAT Traversal is on or off e Forced On Forces NAT Traversal On e Disabled Forces NAT Traversal Off To specify Automatic in a custom default rcf file set ForceNATTraversal and DisableNATTraversal to 0 or do not list these tags at all lt ForceNATTraversal gt Off 0 On 1 lt ForceNATTraversal gt Forces NAT traversal even without a NAT device in the middle Normally NAT devices in the middle are automatically detected and UDP encapsulation of IPSEC traffic starts after IKE negotiation is complete Page 44 SonicWALL Global VPN Client 4 2 Administrator s Guide lt DisableNATTraversal gt 0ff 0 On 1 lt DisableNATTraversal gt Disables NAT traversal even without a NAT device in the middle Normally NAT devices in the middle are automatically detected and UDP encapsulation of IPSEC traffic starts after IKE negotiation is complete lt NextHop gt P Address lt NextHop gt The IP Address of the next hop for this connection This is ONLY used if there is a need to use a next hop that is different from the default gateway lt
20. network Accessing Redundant VPN Gateways n The Global VPN Client supports redundant VPN gateways by manually adding the peer in the Peers page of the VPN connection Properties dialog box The Global VPN Client version 2 1 0 0 or higher adds automatic support for redundant VPN gateways if the IPSec gateway s domain name resolves to multiple IP address For example if gateway yourcompany com resolves to 67 115 118 7 67 115 118 8 and 67 115 118 9 the Global VPN Client cycles through these resolved IP addresses until it finds a gateway that responds allowing multiple IP addresses to be used as failover gateways If all the resolved IP addresses fail to respond Global VPN Client switches to the next peer if another peer is specified in the Peers page of the VPN connection Properties dialog box See Peers on page 27 for more information Note When configuring redundant VPN gateways the Group VPN policy attributes such as pre shared keys and the attributes on the Peer Information window must be the same for every gateway if the gateway s FQDN resolves to multiple IP addresses However if you set up multiple peers on the Peers page then each peer gateway can have its own settings Enabling a VPN Connection Enabling a VPN connection with the SonicWALL Global VPN Client is a transparent two phase process Phase 1 enables the connection which completes the ISAKMP Internet Security Association and Key Making VPN Connections Page 1
21. one way traffic then Global VPN Client exchanges heartbeat packets to detect if the peer gateway is alive If there is no heartbeat packet response for the configured number of failed checks in DPD Settings then Global VPN Client will try to re initiate IKE negotiations This setting is enabled by default Dead Peer Detection Forced On Performs DPD periodically The Global VPN Client exchanges heartbeat packets to detect if the peer gateway is alive If there is no heartbeat packet response for the configured number of failed checks in DPD Settings then Global VPN Client will try to re initiate IKE negotiations Dead Peer Detection Disabled DPD is disabled No heartbeat packets are exchanged This will prevent Global VPN Client from detecting when the gateway is unavailable DPD Settings Displays the Dead Peer Detection Settings dialog box Dead Peer Detection Settings 23 CE Tim verdow allows yuu tu specify advarned setbngs for dead peer detection DPD Chack for dead peer every 5 Secornds Assume peer is dead after 9 F abed Checks Check for dead peer every choose from 5 10 15 20 25 or 30 seconds Assume peer is dead after choose from 3 4 or 5 Failed Checks NAT Traversal Choose one of the following three menu options Automatic Automatically determines whether or not to use UDP encapsulation of IPSec packets between the peers Forced On Forces the use of UDP encapsulation of IPSec pack
22. security with user authentication after the client has been authenticated via a RADIUS server VPN Session Reliability Allows automatic redirect in case of a SonicWALL VPN gateway failure If a SonicWALL VPN gateway is down then the Global VPN Client can go through another SonicWALL VPN gateway Multiple Subnet Support Allows Global VPN Client connections to more than one subnet in the configuration to increase networking flexibility Third Party Certificate Support Supports VeriSign Entrust Microsoft and Netscape Certificate Authorities CAs for enhanced user authentication Tunnel All Support Provides enhanced security by blocking all traffic not directed to the VPN tunnel to prevent Internet attacks from entering the corporate network through a VPN connection DHCP over VPN Support Allows IP address provisioning across a VPN tunnel for the corporate network while allowing WAN DHCP for Internet Access from the ISP Secure VPN Configuration Critical Global VPN Client configuration information is locked from the user to prevent tampering AES and 3DES Encryption Supports 168 bit key 3DES Data Encryption Standard and the new U S Government encryption standard AES Advanced Encryption Standard for dramatically increased security AES requires SonicOS 2 0 GMS Management Allows Global VPN Client connections to be managed by SonicWALL s award winning Global Management System GMS Multi Platform Client Support Supports Win
23. subject to terms and conditions of this SLA With respect to technical information you provide to SonicWALL as part of the Support Services SonicWALL may use such information for its business purposes including for product support and development SonicWALL shall not utilize such technical information in a form that identifies its source SOFTWARE LICENSE AGREEMENT FOR THE SONICWALL GLOBAL VPN CLIENT Page 39 UPGRADES If the SOFTWARE PRODUCT is labeled as an upgrade you must be properly licensed to use a product identified by SonicWALL as being eligible for the upgrade in order to use the SOFTWARE PRODUCT A SOFTWARE PRODUCT labeled as an upgrade replaces and or supplements the product that formed the basis for your eligibility for the upgrade You may use the resulting upgraded product only in accordance with the terms of this SLA If the SOFTWARE PRODUCT is an upgrade of a component of a package of software programs that you licensed as a single product the SOFTWARE PRODUCT may be used and transferred only as part of that single product package and may not be separated for use on more than one computer COPYRIGHT All title and copyrights in and to the SOFTWARE PRODUCT including but not limited to any images photographs animations video audio music text and applets incorporated into the SOFTWARE PRODUCT the accompanying printed materials and any copies of the SOFTWARE PRODUCT are owned by SonicWALL or its suppliers licensors
24. the State of California as if entirely performed within the State and without regard for conflicts of laws Should any term of this SLA be declared void or unenforceable by any court of competent jurisdiction such declaration shall have no effect on the remaining terms hereof The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches TERMINATION This SLA is effective upon your opening of the sealed package s installing or otherwise using the SOFTWARE PRODUCT and shall continue until terminated Without prejudice to any other rights SonicWALL may terminate this SLA if you fail to comply with the terms and conditions of this SLA In such event you agree to return or destroy the SOFTWARE PRODUCT including all related documents and components items as defined above and any and all copies of same Page 40 SonicWALL Global VPN Client 4 2 Administrator s Guide LIMITED WARRANTY SonicWALL warrants that a the SOFTWARE PRODUCT will perform substantially in accordance with the accompanying written materials for a period of ninety 90 days from the date of receipt and b any Support Services provided by SonicWALL shall be substantially as described in applicable written materials provided to you by SonicWALL Any implied warr
25. to begin phase 1 exchange ERROR Failed to begin quick mode exchange ERROR Failed to build a DSS object ERROR Failed to build dead peer detection packet ERROR Failed to build dead peer detection reply message ERROR Failed to build dead peer detection request message ERROR Failed to build phase 1 delete message ERROR Failed to calculate DES mode from ESP transfer ERROR Failed to calculate policy configuration attributes length ERROR Failed to calculate XAuth attributes length Appendix C Log Viewer Messages Page 51 Table 2 Log Viewer Messages ERROR Failed to compute IV for connection entry ERROR Failed to construct certificate payload ERROR Failed to construct certificate request payload ERROR Failed to construct certificate ERROR Failed to construct destination proxy ID payload ERROR Failed to construct DSS signature ERROR Failed to construct hash payload ERROR Failed to construct IPSEC nonce payload ERROR Failed to construct IPSEC SA payload ERROR Failed to construct ISAKMP blank hash payload ERROR Failed to construct ISAKMP delete hash payload ERROR Failed to construct ISAKMP DPD notify payload ERROR Failed to construct ISAKMP ID payload ERROR Failed to construct ISAKMP info hash payload ERROR Failed to construct ISAKMP key exchange payload ERROR Failed to construct ISAKMP nonce payload ERROR Fa
26. x General User Authentication Petes Stars Thee page allows you to specdy an ordered bel ol peers to Specily the bat of peers An attempt vol be made to establish security to the Given peert in the order they appear here vaa To add a peer click Add In the Peer Information dialog box enter the IP address or DNS Name in the IP Address or DNS Name box then click OK To edit a peer entry select the peer name and click Edit In the Peer Information dialog box make your changes then click OK e To delete a peer entry select the peer entry and click Remove Peer Information Dialog Box The Peer Information dialog box allows you to add or edit peer information The page allows you to specify an ordered ist of peers to wirch this connection can establish security PP Address or ONS Name TED Use the default gateway as the pers IP address Pocket Sending Besporse Treeout 3 Seconde Hodmumanonot 3 vtampis z Dead Pors Detecticer Automatic o 7 Networking NAT Treversat Avnomatic innsinn Selneron Automatic gt Managing VPN Connection Properties Page 27 IP Address or DNS Name Specifies the peer VPN gateway IP address or DNS name Use the default gateway as the peer IP address Specifies the default gateway as the peer IP address Dead Peer Detection Automatic This is traffic based DPD If Global VPN Client does not receive response data
27. 2 Administrator s Guide 5 If you selected Remote Access in the Choose Scenario page the Remote Access page is displayed Type the IP address or FQDN of the gateway in the IP Address or Domain Name field The information you type in the IP Address or Domain Name field appears in the Connection Name field If you want a different name for your connection type the new name for your VPN connection in the Connection Name field Click Next The Completing the New Connection Wizard page is displayed New Connection Wizard x Remote Access Par To use the remote accers ncenato iacit the gateway domain name ce IP PN ahes 4 Specify the domain name ot IP address of the security gateway IP Address or Domain Name You may akoo specly a name lot thes connechon Connechon Nama 6 If you selected Office Gateway in the Choose Scenario page the Completing the New Connection Wizard page is displayed New Connection Wizard xj Completing the New Connection S Wizard You new conmectun s ready lo be added lu you corfiguaton Vou can sel lhe lolong options for thes new correction I Crate a desktop shosteut ini this conection T Enable thes connector when the program 15 lurched To complete the vazard click Firish VP SONICWALL 7 Inthe Completing the New Connection Wizard page select any of the following options Select Enable this connection when the program is launched if you want to automatically establish
28. 9 Management Protocol negotiation Phase 2 is IKE Internet Key Exchange negotiation which establishes the VPN tunnel for sending and receiving data When you enable a VPN connection the following information is displayed in the Status column of the SonicWALL Global VPN Client window 1 Disabled changes to Connecting 2 Connecting changes to Authenticating when the Enter Username Password dialog box is displayed 3 Authenticating changes to Connecting when the user enters the username and password 4 Connecting changes to Provisioning 5 Provisioning changes to Connected once the VPN connection is fully established A green checkmark is displayed on the VPN connection icon Once the VPN connection is established a pop up notification is displayed from the Global VPN Client system tray icon It displays the Connection Name Connected to IP address and the Virtual IP Address If an error occurs during the VPN connection Error appears in the Status column and an error mark red x appears on the VPN connection icon A VPN connection that doesn t successfully complete all phase 2 connections displays a yellow warning symbol on the connection icon o Note fthe Global VPN Client doesn t establish the VPN connection you can use the Log Viewer to view the error messages to troubleshoot the problem See Understanding the Global VPN Client Log on page 32 for more information To establish a VPN connection using the Global VPN
29. ALL Global VPN Client Licenses on page 37 Using the Setup Wizard The following steps explain how to install the SonicWALL Global VPN Client program using the Setup Wizard You use the Setup Wizard for a new Global VPN Client installation If you re upgrading your Global VPN Client software the Setup Wizard doesn t display all the same pages as a new installation A Alert Remove any installed 3rd Party VPN client program before installing the SonicWALL Global VPN Client To use the Setup Wizard perform the following steps 1 After downloading the self extracting installer GVCSetupXX exe where XX is either 32 for 32 bit Windows platforms or 64 for 64 bit Windows platforms from MySonicWALL double click GVCSetupXX exe The Setup Wizard launches te ES SONICWALL gt P Som WALL Global VPN Chent Welcome to the SonicWALL Global VPN Chent Setup Wizard The instaler vil guide you through the steps required to instal Som WALL Global VPN Cher on yout cong ter WARNING The computer program is protected by copyeght lw and intermational heaties Unauthorized dupbesbon or dittibution of this program ce ary portion of R may result in sewers civi at comenda penaibes and val be geoseculed to the maenan extent pocable under thre lav Getting Started with the SonicWALL Global VPN Client Page 5 2 Click Next to continue installation of the VPN Client 3 Inthe License Agreement screen select I Agree and then
30. Client follow these instructions 1 Enable a VPN connection using one of the following methods f you selected Enable this connection when the program is launched in the New Connection Wizard the VPN connection is automatically established when you launch the SonicWALL Global VPN Client e If your VPN connection isn t automatically established when you launch the Global VPN Client choose one of the following methods to enable a VPN connection e Double click the VPN connection e Right click the VPN connection icon and select Enable from the menu e Select the VPN connection and press Ctrl B Select the VPN connection and click the Enable button on the toolbar Select the VPN connection and then choose File gt Enable e If the Global VPN Client icon is displayed in the system tray right click the icon and then select Enable gt connection name The Global VPN Client enables the VPN connection without opening the SonicWALL Global VPN Client window 2 Depending on how the VPN connection is configured the Cannot Enable Connection Enter Pre Shared Secret Enter Username and Password and Connection Warning dialog boxes may be displayed which are explained in the following sections Establishing Multiple Connections You can have more than one connection enabled at a time but it depends on the connection parameters established at the VPN gateway If you attempt to enable a subsequent VPN connection with a currently enabled VPN c
31. DUCT on your other computers over an internal network However you must acquire and dedicate a license for each separate computer on which the SOFTWARE PRODUCT is installed or run from the storage device A license for the SOFTWARE PRODUCT may not be shared or used concurrently on different computers e You may not resell or otherwise transfer for value the SOFTWARE PRODUCT You may not rent lease or lend the SOFTWARE PRODUCT You may permanently transfer all of your rights under this SLA provided you retain no copies you transfer all of the SOFTWARE PRODUCT including all component parts the media and printed materials any upgrades and this SLA the recipient agrees to the terms of this SLA and you obtain prior written consent from SonicWALL If the SOFTWARE PRODUCT is an upgrade any transfer must include all prior versions of the SOFTWARE PRODUCT The SOFTWARE PRODUCT is trade secret or confidential information of SonicWALL or its licensors You shall take appropriate action to protect the confidentiality of the SOFTWARE PRODUCT You shall not reverse engineer de compile or disassemble the SOFTWARE PRODUCT in whole or in part The provisions of this section will survive the termination of this SLA LICENSE SonicWALL grants you a non exclusive license to use the SOFTWARE PRODUCT for SonicWALL Internet Security Appliances OEM If the SOFTWARE PRODUCT is modified and enhanced for a SonicWALL OEM partner you must adhere to th
32. E PRODUCT you agree to be bound by the terms of this SLA If you do not agree to the terms of this SLA do not open the sealed package s install or use the SOFTWARE PRODUCT You may however return the unopened SOFTWARE PRODUCT to your place of purchase for a full refund The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties as well as by other intellectual property laws and treaties The SOFTWARE PRODUCT is licensed not sold e Title to the SOFTWARE PRODUCT licensed to you and all copies thereof are retained by SonicWALL or third parties from whom SonicWALL has obtained a licensing right You acknowledge and agree that all right title and interest in and to the SOFTWARE PRODUCT including all associated intellectual property rights are and shall remain with SonicWALL This SLA does not convey to you an interest in or to the SOFTWARE PRODUCT but only a limited right of use revocable in accordance with the terms of this SLA The SOFTWARE PRODUCT is licensed as a single product Its component parts may not be separated for use on more than one computer Page 38 SonicWALL Global VPN Client 4 2 Administrator s Guide e You may install and use one copy of the SOFTWARE PRODUCT or any prior version for the same operating system on a single computer You may also store or install a copy of the SOFTWARE PRODUCT on a storage device such as a network server used only to install or run the SOFTWARE PRO
33. For example type 192 168 168 168 in the IP Address field gt Indicates a multiple step menu choice For example select File gt Open means select the File menu then select the Open item from the File menu Icons Used in this Guide a Alert Important information about features that can affect performance security features or cause potential problems with your SonicWALL Tip Useful information about security features and configurations on your SonicWALL 8 Note Related information to the topic About this Guide Page 3 Copyright Notice 2009 SonicWALL Inc All rights reserved Under the copyright laws this manual or the software described within can not be copied in whole or part without the written consent of the manufacturer except in the normal use of the software to make a backup copy The same proprietary and copyright notices must be affixed to any permitted copies as were affixed to the original This exception does not allow copies to be made for others whether or not sold but all of the material purchased with all backup copies can be sold given or loaned to another person Under the law copying includes translating into another language or format SonicWALL is a registered trademark of SonicWALL Inc Other product and company names mentioned herein can be trademarks and or registered trademarks of their respective companies Specifications and descriptions subject to chang
34. I text editor you may have to remove all of the paragraph marks at the end of each line before saving it Verify the file can be imported into the Global VPN Application before distributing it Appendix A Using the Default rcf File for Global VPN Clients Page 45 lt xml version 1 0 standalone yes gt lt SW Client Policy version 9 0 gt lt Connections gt lt Connection name Corporate Firewall gt lt Description gt This is the corporate firewall Call 1 800 fix today for connection problems lt Description gt lt Flags gt lt AutoConnect gt 0 lt AutoConnect gt lt Forcelsakmp gt 1 lt Forcelsakmp gt lt ReEnableOnWake gt 0 lt ReEnableOnWake gt lt ReconnectOnError gt 1 lt ReconnectOnError gt lt ExecuteLogonScript gt 0 lt ExecuteLogonScript gt lt Flags gt lt Peer gt lt HostName gt CorporateF W lt HostName gt lt EnableDeadPeerDetection gt 1 lt EnableDeadPeerDetection gt lt ForceNATTraversal gt 0 lt ForceNATTraversal gt lt DisableNATTraversal gt 0 lt DisableNATTraversal gt lt NextHop gt 0 0 0 0 lt NextHop gt lt Timeout gt 3 lt Timeout gt lt Retries gt 3 lt Retries gt lt UseDefaultGWAsPeerIP gt 0 lt UseDefaultGWAsPeerIP gt lt InterfaceSelection gt 0 lt InterfaceSelection gt lt WaitForSourcelP gt 0 lt WaitForSourcelP gt lt DialupUseMicrosoftDUN gt 1 lt DialupUseMicrosoftDUN gt lt DialupApp gt c program files aol aol exe lt DialupApp gt lt DialupPhonebook gt text lt DialupPhone
35. LL Global VPN Client The standard workaround for this is to first connect locally to the domain controller and logon with each account expected to use the SonicWALL Global VPN Client This creates a locally cached profile for each account and enables client logon without connection to the Domain Controller The unfortunate result of this workaround is that a user without a cached profile on the computer cannot logon without a sojourn to the network containing the domain controller This can be extremely cumbersome in certain situations such as being located at the Dumont d Urville research station and trying to get back to your main office in Svalbard Workaround Forced Creation of a New Locally Cached Profile The workaround is to create an induced local profile and then log on to the Microsoft domain using the SonicWALL Global VPN Client To do this perform the following steps 1 Log onto the workstation with any locally cached profile e g mydomain user1 or a local machine account The locally cached profiles are usually stored in the CADocuments and Settings directory You should see a folder called user1 in this path containing user1 s profile 2 Launch the SonicWALL Global VPN Client 3 After the SonicWALL Global VPN Client establishes a connection and the workstation can communicate with the domain controller you can create another locally cached profile You can use the runas command to create a locally cached profile for
36. LL Global VPN Client before uninstalling the program A Alert f you are upgrading SonicWALL Global VPN Client from an earlier version to 4 2 you must uninstall the earlier version before installing Global VPN Client 4 2 To uninstall the SonicWALL Global VPN Client 1 Launch the Windows Control Panel Double click Add Remove Programs Select SonicWALL Global VPN Client and then click Remove In the Confirm File Deletion dialog box click Yes or OK to confirm the removal of the SonicWALL Global VPN Client 5 Choose Delete all individual user profiles if you want to delete all you existing VPN connection profiles If you leave this setting unchecked the VPN connection profiles are saved and appear again when you install the SonicWALL Global VPN Client at another time 6 Choose Retain MAC Address if you want to retain the same SonicWALL VPN Adapter MAC address the next time you install the Global VPN Client Click Next 7 After the Global VPN Client is removed restart your computer when prompted to do so RON Configuring SonicWALL Appliances for Global VPN Clients SonicWALL s GroupVPN policy provides the automatic provisioning of SonicWALL Global VPN Client from the SonicWALL security appliance The GroupVPN policy is only available for SonicWALL Global VPN Clients SonicWALL GroupVPN supports two IPSec keying modes IKE using shared secret and IKE using 3rd Party Certificates Once you create the GroupVPN policy you configur
37. N connections and their respective status Disabled Enabled Connected or Error e A successfully connected VPN policy is indicated by a green check mark on the policy icon e AVPN policy that doesn t successfully complete all phase 2 connections displays a yellow warning on the policy icon e A VPN policy that cannot be successfully connected displays an error mark red x on the policy icon The SonicWALL Global VPN Client icon in the system tray displays a visual indicator of data passing between the Global VPN Client and the gateway e The Status page in the Properties dialog box displays more detailed information about the status of an active VPN connection To display the Status tab for any VPN connection use one of the following methods Double click the active VPN connection e Select the VPN connection then press Ctrl T e Select the VPN connection then click the Status button on the toolbar Managing Current VPN Connections Page 23 e Right click the VPN connection in the SonicWALL Global VPN Client window and select Status E Gereral User Authentication Poses Sten 33 Ths page shows Ihe current status of the correcto L ij Correction Statue Connected Poes IP Address 671151187 Dunation 000036 Mel Activity Sert Receved Packets f 5a Bytes 15145 21901 Be Virtual IP Configuration IP Addons Subnet Mask 1050151 74 255 255 255 0 Renew DK Cancel Help P Tip For more information o
38. Other traffic allowed Ensbled Default ualfic tunneled to peer Disabled Use vitus IP oddest Disabled Enable this connector when the program i launched 2 Imemedistely establish secunty when commecton it enabled Aatomationlly pesene vihen an eno occu Automehcally reconnect when waking from sleep or hebernetion Execute domain logon senpi when connection i2 established fun the following command when connection is established GK Corcel Helo Name Displays the name of your VPN connection Description Displays a pop up text about the connection The text appears when your mouse pointer moves over the VPN connection Peer Defined Network Settings Defines the status of Tunnel All support These settings are controlled at the SonicWALL VPN gateway Other traffic allowed If enabled your computer can access the local network or Internet connection while the VPN connection is active Default traffic tunneled to peer If activated all network traffic not routed to the SonicWALL VPN gateway is blocked When you enable the VPN connection with this feature active the Connection Warning message appears Use virtual IP address Allows the VPN Client to get its IP address via DHCP through the VPN tunnel from the gateway Enable this connection when the program is launched Establishes the VPN connection as the default VPN connection when you launch the SonicWALL Global VPN Client Immediately establish security when connec
39. PN connection 2 Right click the VPN connection and select Properties from the menu The Properties dialog box is displayed 3 Click the Peers tab Page 16 SonicWALL Global VPN Client 4 2 Administrator s Guide 4 Click Edit The Peer Information dialog box is displayed Peer information es Trus page allows you to specify an ordered ist of peers to vich the connection can esto security IP Address of ONS Name Use the detauk gateway as the pers IP address Pocket Sending Hesporse meou 3 Seconds se Mamun Attempts 3 Mismpis Dead Pres Detection Angel z DED Settings Networking NAT Treverset Automatic ni iniesiaen Selection Autona y LAN Seinge Usado Settings 5 Use the default Automatic option in the Interface Selection menu if you want the Global VPN Client to automatically determine whether to use the LAN or Dial Up interface based on availability If the LAN interface is active the Global VPN Client uses this interface first If the LAN interface is not available the Global VPN Client uses the dial up connection If you want this VPN connection to use a dial up connection select Dial Up Only from the Interface Selection menu 6 Click Dial Up Settings The Dial Up Settings dialog box is displayed Spedly the velimgs that vil be uved v ren this correcbun i enabled over dal up G Use Momsolt dal up networking Phanebook Erery Prompt When Necessary gt p Do not hang up the modem when disab
40. See Creating a Connection Shortcut on page 22 for more information R Tip You can launch the SonicWALL Global VPN Client from the command line See Appendix B Running the Global VPN Client from the CLI on page 49 for more information Specifying Global VPN Client Launch Options You can specify how the SonicWALL Global VPN Client launches and what notification windows appear using the controls in the General tab of the Options dialog box Choose View gt Options to display the Options dialog box 5 General Logging Specify general settings that control hove this program behaves I Stort this pogam when I log in Fe Warn me before enabling connection that vill block my Irterret baltic IT Remember the lost window state closed or open the nent Sime thre program started When clima the connections window Mrmaze the rrio bestor amp from the task ber Hide the mdr bre open from the tay con F Shor the notihcation when I fade the connector window ox caret Hep Page 10 SonicWALL Global VPN Client 4 2 Administrator s Guide The General page includes the following settings to control the launch of the Global VPN Client Start this program when I log in Launches the SonicWALL Global VPN Client when you log into your computer Warn me before enabling a connection that will block my Internet traffic Activates Connection Warning message notifying you that the VPN connection will block loca
41. The SOFTWARE PRODUCT is protected by copyrights laws and international treaty provisions Therefore you must treat the SOFTWARE PRODUCT like any other copyrighted material except that you may install the SOFTWARE PRODUCT on a single computer provided you keep the original solely for backup or archival purposes You may not copy the printed materials accompanying the SOFTWARE PRODUCT U S GOVERNMENT RESTRICTED RIGHTS If you are acquiring the Software including accompanying documentation on behalf of the U S Government the following provisions apply If the Software is supplied to the Department of Defense DOD the Software is subject to Restricted Rights as that term is defined in the DOD Supplement to the Federal Acquisition Regulations DFAR in paragraph 252 227 7013 c 1 If the Software is supplied to any unit or agency of the United States Government other than DOD the Government s rights in the Software will be as defined in paragraph 52 227 19 c 2 of the Federal Acquisition Regulations FAR Use duplication reproduction or disclosure by the Government is subject to such restrictions or successor provisions MISCELLANEOUS This SLA represents the entire agreement concerning the subject matter hereof between the parties and supersedes all prior agreements and representations between them It may be amended only in writing executed by both parties This SLA shall be governed by and construed under the laws of
42. a new user e g mydomainluser2 while using the SonicWALL Global VPN Client connection provided by user 4 From a command prompt type runas user mydomain user2 explorer exe substitute your actual domain for mydomain and actual username for user2 You can use notepad exe instead of explorer exe if you prefer 5 Atthe prompt enter the domain password for user2 Page 18 SonicWALL Global VPN Client 4 2 Administrator s Guide 6 It will take anywhere from a few seconds to a few minutes to create the local profile for user2 and to launch the explorer exe program You may quit the explorer exe program after it launches 7 The C Documents and Settings directory should now contain a folder for user2 8 Close the SonicWALL Global VPN Client and log off as user1 from the workstation You will see the familiar Log On to Windows dialog box 9 Log onto the workstation as user2 using the newly created locally cached profile 10 Launch the SonicWALL Global VPN Client The user2 profile will now provide the credentials for all domain access including running logon scripts 11 You can repeat this procedure as many times as necessary to create additional profiles 12 Itis also possible to change an expired user password with this procedure if you have another account available to make the SonicWALL Global VPN Client connection back to the domain controller A simple way to change passwords is from the Windows Security dialog box accessed by pr
43. ace allows for the programmatic or script based initiation of certain Global VPN Client functions without requiring the user to directly act in the Global VPN Client application The Global VPN Client CLI enables the setting up of scripts that automatically initiate a secure tunnel anytime a particular application or connection method is started The CLI commands require the use of a complete path name to the Global VPN Client application followed by various flags and variable information such as username or password A Alert Embedding a user s password directly in a script is a security risk Anyone who can gain access to the script can read the password to circumvent security It is recommended that scripts or programmatic dashboards ask for the password before initiating a connection and then clear the variable Command Line Options You can use the following options to perform a variety of Global VPN Client actions from the command line E Connection Name Enables the specific connection D Connection Name Disables the specific connection e Q Quits a running an instance of the program Ignored if program is not already running A filename Starts the program and sends all messages to the specified log file If no log file is specified the default file name is gvcauto log If the program is already running this option is ignored U Username Username to pass to XAUTH Must be used in conjunction with
44. ae cscs Lave iai nedrei i anais dama 31 Managing CEMMICates au arvet se eor dano DAbIadl eases eel eeceoha bi api pap idedo quero siendo gd 31 Troubleshooting the SonicWALL Global VPN Client 32 Understanding the Global VPN Client Log 32 COMBINING EG EGO aars pp SR AN to DE 33 Generating a Help Report uviss sad eee Oe he nda a ee ee ceca 35 Accessing SonicWALL Global VPN Client Technical Support 36 Viewing Help TOPICS Lus An 37 Uninstalling the SonicWALL Global VPN Client rrrrnnnnnnonvrrrrnnnnnnnnnnrrrrnnnnnnnnrrnnnen 37 Configuring SonicWALL Appliances for Global VPN Clients 37 SonicWALL Global VPN Client Licenses a 37 Group VPN Connections Supported by Each SonicWALL Model 38 Activating Your SonicWALL Global VPN Clients 38 Downloading Global VPN Client Software and Documentation 38 SOFTWARE LICENSE AGREEMENT FOR THE SONICWALL GLOBAL VPN CLIENT vever ce nscaa nto dec 38 PTE IS Ee seen entes O cd ud a ia dO RA DA A 39 EXPORTS LICENSE Lune CDS 39 SUPPORT SERVICES Se an 39 UPGRADE Sirni a ee er 40 COPYRIGHT snes dad a a 40 U S GOVERNMENT RESTRICTED RIGHTS 40 MISCELLANEO US cur a E arana EA REEE a 40 TERMINATION ae e a a aiaa 40 LIMITED WARRANTY se eee bere 41 CUSTOMER REMEDIES Lauder 41 NO OTHER WARRANTES pass seda peer Ere pata r cera Envia DSD 41 LIMITATION OF LIABILITY s
45. al VPN Clients Include the default rcf file along with the installer software GVCInstallXX MSI where XX is either 32 for 32 bit Windows platforms or 64 for 64 bit Windows platforms prior to running the installer See Including the default rcf File with the Installer Software GVCInstallXX MSI on page 42 Add the default rcf file to the program install directory before opening the SonicWALL Global VPN Client application for the first time See Adding the default rcf file to the Installed Global VPN Client Directory on page 43 e Ifthe SonicWALL Global VPN Client rcf configuration file exists in the user s configuration file folder replace it using settings from the default rcf file in the program install directory See Replacing an Existing SonicWALL Global VPN Client rcf with default rcf Settings on page 43 Including the default rcf File with the Installer Software GVClnstallXX MSI After you create the default rcf file you can include it in the same folder as the MSI installer GVCInstallXX MSI where XX is either 32 for 32 bit Windows platforms or 64 for 64 bit Windows platforms prior to running the installer The installation process now copies the default rcf to the program install directory After this installation when the user launches the Global VPN Client program the connection s defined in default rcf are used to create the configuration file SonicWALL Global VPN Client rcf in the C Documents and Settings lt u
46. anties on the SOFTWARE PRODUCT are limited to ninety 90 days Some states and jurisdictions do not allow limitations on duration of an implied warranty so the above limitation may not apply to you CUSTOMER REMEDIES SonicWALL s and its suppliers entire liability and your exclusive remedy shall be at SonicWALL s option either a return of the price paid or b repair or replacement of the SOFTWARE PRODUCT that does not meet SonicWALL s Limited Warranty and which is returned to SonicWALL with a copy of your receipt This Limited Warranty is void if failure of the SOFTWARE PRODUCT has resulted from accident abuse or misapplication Any replacement SOFTWARE PRODUCT shall be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer Outside of the United States neither these remedies nor any product Support Services offered by SonicWALL are available without proof of purchase from an authorized SonicWALL international reseller or distributor NO OTHER WARRANTIES To the maximum extent permitted by applicable law SonicWALL and its suppliers licensors disclaim all other warranties and conditions either express or implied including but not limited to implied warranties of merchantability fitness for a particular purpose title and non infringement with regard to the SOFTWARE PRODUCT and the provision of or failure to provide Support Services This Limited Warranty gives you specific legal rights You
47. ation 37 Ghost Application Installation 2 8 Global Management System 1 Group Policies 2 H Help Generate Report 35 Global VPN Client Help 37 l Icon System Tray 11 IKE 19 37 Importing VPN Connection 16 Installation 5 CLI 9 Ghost 2 8 Setup Wizard 5 IPSec 37 L Launch Options 10 Launching Global VPN Client 9 Licensing 37 Log Viewer 32 Error Messages 50 Info Messages 57 Messages 50 Warning Messages 61 Logging Auto Logging 34 Options 33 M Mapped Network Drives 2 Multiple VPN Connections 20 N NAT 1 2 28 Network Services 2 NT Domain Access 2 O Office Gateway 14 Overview Global VPN Client 1 Page 63 P Password 22 Peers 27 Information 27 Settings 25 Platforms 1 Pre Shared Key 21 Profile Locally Induced 17 Program Auto Start 2 Properties Connection 24 Provisioning 1 41 R RADIUS 1 22 Redundant Gateways Configuration 19 Remote Access 13 From New Workstation 17 Report Emailing 36 Help 35 S Shortcut 22 Smart Card 2 SonicWALL GMS I Status Connection 23 Tunnels 2 Support SonicWALL Technical Support 36 Supported Platforms 1 System Tray Icon 11 T Troubleshooting 32 Default rcf File 48 Generate Report 35 Log Viewer 32 Tunnel All 1 2 25 U Uninstalling Global VPN Client 37 USB Token 2 Username 22 V VPN Connections About 12 Adding 12 Arranging 30 Deleting 31 Dial Up 16 Disabling 24 Enabling 19 Importing 12 Managing 30 Page 64 SonicWALL Global VPN Client 4 2 Administrator s Gui
48. book gt lt DialupLeaveConnected gt 0 lt DialupLeaveConnected gt lt DPDInterval gt 5 lt DPDInterval gt lt DPDAttempts gt 3 lt DPDAttempts gt lt DPDAlwaysSend gt 0 lt DPDAlwaysSend gt lt Peer gt lt Peer gt lt HostName gt 1 2 3 4 lt HostName gt lt EnableDeadPeerDetection gt 1 lt EnableDeadPeerDetection gt lt ForceNAT Traversal gt 0 lt ForceNAT Traversal gt lt DisableNAT Traversal gt 0 lt DisableNAT Traversal gt lt NextHop gt 0 0 0 0 lt NextHop gt Page 46 SonicWALL Global VPN Client 4 2 Administrator s Guide lt Timeout gt 3 lt Timeout gt lt Retries gt 3 lt Retries gt lt UseDefaultGWAsPeerIP gt 0 lt UseDefaultGWAsPeerIP gt lt InterfaceSelection gt 0 lt InterfaceSelection gt lt WaitForSourcelP gt 0 lt WaitForSourcelP gt lt DialupUseMicrosoftDUN gt 1 lt DialupUseMicrosoftDUN gt lt DialupApp gt c program files aol aol exe lt DialupApp gt lt DialupPhonebook gt text lt DialupPhonebook gt lt DialupLeaveConnected gt 0 lt DialupLeaveConnected gt lt DPDInterval gt 5 lt DPDInterval gt lt DPDAttempts gt 3 lt DPDAttempts gt lt DPDAlwaysSend gt 0 lt DPDAlwaysSend gt lt Peer gt lt Connection gt lt Connection name Office Gateway gt lt Description gt This is the firewall to connect when traveling overseas lt Description gt lt Flags gt lt AutoConnect gt 0 lt AutoConnect gt lt Forcelsakmp gt 1 lt Forcelsakmp gt lt ReEnableOnWake gt 0 lt ReEnableOnWake gt lt Recon
49. ceived initial contact notify INFO Received invalid certificate authentication notify INFO Received invalid certificate encoding notify INFO Received invalid certificate notify INFO Received invalid certificate request syntax notify INFO Received invalid cookie notify INFO Received invalid exchange type notify INFO Received invalid flags notify INFO Received invalid ID information notify INFO Received invalid key info notify INFO Received invalid major version notify INFO Received invalid message ID notify INFO Received invalid minor version notify INFO Received invalid payload notify INFO Received invalid protocol ID notify Page 58 SonicWALL Global VPN Client 4 2 Administrator s Guide Table 3 Log Viewer Info Messages INFO Received invalid signature notify INFO Received invalid SPI notify INFO Received invalid transform ID notify INFO Received malformed payload notify INFO Received no proposal chosen notify INFO Received notify SA lifetime notify INFO Received phase 1 delete message INFO Received phase 2 delete message for SPI INFO Received policy provisioning acknowledgement INFO Received policy provisioning OK INFO Received policy provisioning update INFO Received policy provisioning version reply INFO Received policy provisioning version request INFO Received responder lifetime not
50. click Next J Somm WALL Global VPN Chent Lelis SONICWALL gt License Agreement Please take moment to read the keense agreement now I pou accept the terms below click I Ages then Ned Otheernee cick Cancel Software License Agreement a PLEASE READ THIS SOFTWARE LICENSE AGREEMENT AGREEMENT CAREFULLY BEFORE DOWNLOADING THE SOFTWARE BY CLICKING ON THE I Agree BUTTON BELOW YOU INDICATE YOUR ACCEPTANCE OF THE TERMS OF THIS LEGAL D BINDING AGREEMENT AND ARE CONSENTING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT IF YOU DO MOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT CLICK HE Ti Nor Beree AITTTON AND THF INSTALLATION Do Net Agee G Tiger 4 Inthe Select Installation Folder screen optionally click Browse to specify a custom installation location J Som WALL Global VPN Chent Select Installation Folder SONICWALL gt The instaler wil instal SonicWALL Global VPN Chent to the following folder To instal in this inider click Nest To iratai to a citirennt bolden enter below ce cick Biowan Folder E Piogam Piee Sorec WALL NS orsdWALL Global VPN Obert Renee Drk Cost Install SonicWALL Global VPN Cert for yourself er for anyone who uses this computer Everyone Just me Caneel t Back Nest 5 Under Install SonicWALL Global VPN Client for yourself or for anyone who uses this computer select either
51. connection status indicators as well as a menu for common SonicWALL Global VPN Client commands Right clicking on the SonicWALL Global VPN Client icon in the system tray displays a menu of options for managing the program Open SonicWALL Global VPN Client Opens the program window Enable Displays a menu of VPN connections that can be enabled Disable Displays a menu of VPN connections that can be disabled Open Log Viewer Opens the Log Viewer to view informational and error messages See Understanding the Global VPN Client Log on page 32 for more information on the Log Viewer Open Certificate Manager Opens the Certificate Manager See Managing Certificates on page 31 for more information on the Certificate Manager Exit Exits the SonicWALL Global VPN Client window and disables any active VPN connections Moving the mouse pointer over the SonicWALL Global VPN Client icon in the system tray displays the number of enabled VPN connections The Global VPN Client icon in the system tray also acts as a visual indicator of data passing between the Global VPN Client and the SonicWALL gateway Getting Started with the SonicWALL Global VPN Client Page 11 Adding VPN Connections Adding a new VPN connection is easy because SonicWALL s Client Policy Provisioning automatically provides all the necessary configuration information to make a secure connection to the local or remote network The burden of configuring the VPN connection param
52. cription gt tag is 1028 lt Flags gt lt AutoConnect gt Off 0 On 1 lt AutoConnect gt Enables this connection when program is launched lt Forcelsakmp gt Off 0 On 1 lt Forcelsakmp gt Starts IKE negotiation as soon as the connection is enabled without waiting for network traffic If disabled then only traffic to the destination network s will initiate IKE negotiations lt ReEnableOnWake gt Off 0 On 1 lt ReEnableOnWake gt Enables the connection when computer is coming out of sleep or hibernation lt ReconnectOnError gt Off 0 On 1 lt ReconnectOnError gt Automatically keeps trying to enable the connection when an error occurs lt ExecuteLogonScript gt Disable 0 Enable 1 lt ExecuteLogonScript gt Forces launch login script lt Flags gt lt Peer gt Defines the peer settings for a VPN connection A VPN connection can support up to 5 peers Alert A special case of Host Name is for an Office Gateway scenario If you want to use the Default Gateway as the host name use the exact text amp lt Default Gateway amp gt including the semicolons and amp s In this case you must also set the tag lt UseDefaultGWAsPeerIP gt 1 lt HostName gt P Address Domain Name lt HostName gt The IP address or Domain name of the SonicWALL gateway lt EnableDeadPeerDetection gt Off 0 On 1 lt EnableDeadPeerDetection gt Enables detection if the Peer stops responding to traffic This will send Vendor ID to the SonicWALL during IKE
53. d ERROR Failed to encrypt packet ERROR Failed to encrypt quick mode payload ERROR Failed to expand packet to size bytes ERROR Failed to find an SA list for PROTO IPSEC AH ERROR Failed to find an SA list for PROTO IPSEC ESP ERROR Failed to find an SA list given the protocol ERROR Failed to find certificate with ID ERROR Failed to find connection entry for message ID ERROR Failed to find exit interface to reach ERROR Failed to find MAC address in the system interfaces table ERROR Failed to find matching SA list ERROR Failed to find message ID and matching cookies in the connection entry list ERROR Failed to find message ID in the connection entry list ERROR Failed to find message ID in the SA list ERROR Failed to find OAKLEY group specified in the SA payload ERROR Failed to find private key for certificate with ID ERROR Failed to find protocol ID in the SA list ERROR Failed to find route to reach ERROR Failed to find sequence number ERROR Failed to find source IP address to reach ERROR Failed to flush the system ARP cache ERROR Failed to generate Diffie Hellman parameters Appendix C Log Viewer Messages Page 53 Table 2 Log Viewer Messages ERROR Failed to generate quick mode initiator key ERROR Failed to generate quick mode responder key ERROR Failed to generate SKEYID ERROR Failed to get the si
54. de Troubleshooting the SonicWALL Global VPN Client The SonicWALL Global VPN Client provides tools for troubleshooting your VPN connections This section explains using Log Viewer generating a Help Report accessing SonicWALL s Support site using SonicWALL Global VPN Client help system and uninstalling the Global VPN Client Understanding the Global VPN Client Log The SonicWALL Global VPN Client Log window displays messages about Global VPN Client activities To open the Log Viewer window click the Log Viewer button on the Global VPN Client window toolbar or choose View gt Log Viewer or press Ctrl L Qe of SonicWALL Global VPN Client Log Viewer elos f r tot View led seve Tritermessages 98 Geer Time Peer Message D 2009 01 27 181629485 671151188 Starting ISAKMP phase I negotsslion A 2009 01 27 18162781 671151188 Starting aggressive mode phase I exchange I 2009 01 27 18 1629 781 67 115 1188 NAT Detected Local host is behind NAT device 4 2009 01 27 181629 781 671151188 The SA idetime for phase I 15 28800 seconds 3 2009 01 27 181629781 671151188 Phase I has completed 4 2009 01 27 18 16 29 859 67 115 1188 Received XAuth request 4 2009 01 27 18 16 29 859 67 115 118 8 Sending XAuth reply SD 2009 01 27 1816 29875 67 115 1188 Recerved initial contact notify G GE 4 2009 01 27 18 16 29 968 671151188 Sending XAuth acknowledgernent 4 2009 01 27 18 1629968 67 1151188 User authentication ha
55. de Multiple 20 Office Gateway 14 Preconfigured 41 Properties 24 Remote Access 13 17 Renaming 31 Shortcut 22 Status 23 29 Wizard 12 W Warning Connection 23 Wireless 2 Wizard New Connection 12 13 Setup 5 Workstation Creating New Profile 17 X XAUTH 22 41 SonicWALL Inc 1143 Borregas Avenue T 1 408 745 9600 www sonicwall com SONICWALL gt Sunnyvale CA 94089 1306 F 1 408 745 9300 o P N 232 001692 00 PROTECTION AT THE SPEED OF BUSINESS Rev B 6 09 2009 SonicWALL Inc is a registered trademark of SonicWALL Inc Other product names mentioned herein may be trademarks and or registered trademarks of their respective companies Specifications and descriptions subject to change without notice 07 07 SW 145
56. dows 2000 Professional service pack 3 or later and 32 bit and 64 bit versions of Windows XP Windows Vista Windows Server 2003 2008 and Windows 7 NAT Traversal Enables Global VPN Client connections to be initiated from behind any device performing NAT Network Address Translation The SonicWALL Global VPN Client encapsulates IPSec VPN traffic to pass through NAT devices which are widely deployed to allow local networks to use one external IP address for an entire network SonicWALL Global VPN Client Overview Page 1 Automatic Reconnect When Error Occurs Allows the Global VPN Client to keep retrying a connection if it encounters a problem connecting to a peer This feature allows the Global VPN Client to automatically make a connection to a SonicWALL VPN gateway that is temporarily disabled without manual intervention e Ghost Installation for Large Scale Installations Enables the Global VPN Client s virtual adapter to get its default address after installation and then create a ghost image NT Domain Logon Script Support Allows Global VPN Clients to perform Windows NT 2000 domain authentication after establishing a secure IPSec tunnel The SonicWALL VPN gateway passes the logon script as part of the Global VPN Client configuration This feature allows the VPN user to have access to mapped network drives and other network services Dual Processor Support Enables the Global VPN Client to operate on dual processor computers G
57. e 2 parameters as well as the status of all individual phase 2 SAs x This vendow stores the details of the IPSec connection Negotisted Phase Parameters Encryption Algosither Not Established Hash Algoritten Authentication Method Diffie Hellman Group Expeston Tine Nogotisted Phase Il Parameters Protocol Not Established Encapadation Mode 10000 10200 109000 10501200 10501330 TATANO Ary Ary Ary Ar ef FFF Activity Packets Displays number of packets sent and received through VPN tunnel Bytes Displays number of bytes sent and received through VPN tunnel Reset Resets the status information Virtual IP Configuration IP Address The IP address assigned via DHCP through the VPN tunnel from the VPN gateway Subnet Mask The subnet of the peer Renew Renews DHCP lease information Managing VPN Connections The SonicWALL Global VPN Client supports as many VPN connections as you need To help you manage these connections the Global VPN Client provides the connection management tools described in this section Arranging Connections Over time as the number of VPN connections can increase in the SonicWALL Global VPN Client window you may want to arrange them for quicker access You can arrange your VPN connections in the SonicWALL Global VPN Client window by choosing View gt Sort by You can arrange VPN connection profiles by Name Sorts the connections by connection name P
58. e GroupVPN to automatically provision SonicWALL Global VPN Clients by downloading the policy or exporting the policy file for manual installation in the SonicWALL Global VPN Client i Note For information on configuring GroupVPN on the SonicWALL to support SonicWALL Global VPN Client refer to the Administrator s Guide for your SonicWALL All SonicWALL product documentation is available at http www sonicwall com support documentation html amp SonicWALL Global VPN Client Licenses Global VPN Client Licensing is based on the number of simultaneous Global VPN Client connections to a SonicWALL If the number of simultaneous Global VPN Client connections is exceeded the SonicWALL does not allow any additional Global VPN Client connections Once the number of simultaneous Global VPN Client drops below the license limit new Global VPN connections can be established Configuring SonicWALL Appliances for Global VPN Clients Page 37 Group VPN Connections Supported by Each SonicWALL Model Each SonicWALL appliance model supports a different number of Global VPN Client licenses You can purchase Global VPN Client software and Global VPN Client Licenses from your reseller or online at mysonicwall com Activating Your SonicWALL Global VPN Clients In order to activate and download your SonicWALL Global VPN Client software you must have a valid mysonicwall com account and your SonicWALL product must be registered to your account If you do not have
59. e pre shared key dialog box was cancelled by the user The connection will be disabled WARNING The select certificate dialog box was cancelled by the user The connection will be disabled WARNING The username password dialog box was cancelled by the user The connection will be disabled WARNING Unable to decrypt payload Page 62 SonicWALL Global VPN Client 4 2 Administrator s Guide Index Numerics 3DES 1 A Activating Global VPN Client 38 Adding VPN Connections 12 Adding VPN Connections Default rcf File 12 Import Connection 12 New Connection Wizard 12 13 AES 1 Authentication RADIUS 1 Smart Card USB Token 2 Specify Username Password 26 Username Password 22 C Certificates 3rd Party 37 Certifcate Manager 31 Digital 21 31 Importing 32 Client Provisioning 1 41 Command Line Interface Installation Options 9 Running Global VPN Client 49 Connection Properties 24 General 24 General Tab 25 Peer Information 27 Peers 27 Status 29 User Authentication 26 Connection Warning 23 D Default rcf File 12 16 41 Deployment Preconfigured VPN Connections 41 DHCP 1 Dial Up 2 Settings 29 Dial Up VPN Connections Configuration 16 Disabling a VPN Connection 24 DNS 2 Downloading Global VPN Client 38 E Enabling VPN Connections 19 Encryption 1 3DES 1 IKE modes 19 IPSec 37 Pre Shared Key 21 Enterprise Global VPN Client Enterprise 3 G Gateway Licensing for Global VPN Client 37 Redundant Gateways 2 19 SonicWALL Configur
60. e software license agreement of the SonicWALL OEM partner EXPORTS LICENSE Licensee will comply with and will at SonicWALL s request demonstrate such compliance with all applicable export laws restrictions and regulations of the U S Department of Commerce the U S Department of Treasury and any other any U S or foreign agency or authority Licensee will not export or re export or allow the export or re export of any product technology or information it obtains or learns pursuant to this Agreement or any direct product thereof in violation of any such law restriction or regulation including without limitation export or re export to Cuba Iran Iraq Libya North Korea Sudan Syria or any other country subject to applicable U S trade embargoes or restrictions or to any party on the U S Export Administration Table of Denial Orders or the U S Department of Treasury List of Specially Designated Nationals or to any other prohibited destination or person pursuant to U S law regulations or other provisions SUPPORT SERVICES SonicWALL may provide you with support services related to the SOFTWARE PRODUCT Support Services Use of Support Services is governed by the SonicWALL policies and programs described in the user manual in online documentation and or in other SonicWALL provided materials Any supplemental software code provided to you as part of the Support Services shall be considered part of the SOFTWARE PRODUCT and
61. e with the Global VPN Client software to automatically create preconfigured VPN connections for streamlined deployment The VPN connections created from the default rcf file appear in the SonicWALL Global VPN Client window The Global VPN Client user simply enables the VPN connection and after XAUTH authentication with a username and password the policy download is automatically completed Appendix A Using the Default rcf File for Global VPN Clients Page 41 How the Global VPN Client uses the default rcf File When the Global VPN Client starts up the program always looks for the configuration file SonicWALL Global VPN Client rcf in the C Documents and Settings lt user gt Application Data SonicWALL SonicWALL Global VPN Client directory If this file does not exist the Global VPN Client looks for the default rcf file in the program install directory C Program Files SonicWALL SonicWALL Global VPN Client The Global VPN Client reads the default rcf file if it exists and creates the configuration file SonicWALL Global VPN Client rcf in the C Documents and Settings lt user gt Application DatalSonicWALLISonicWALL Global VPN Clientl directory The SonicWALL Global VPN Client rcf file contains all the VPN connection configuration information for the SonicWALL Global VPN Client with sensitive data user names and passwords encrypted Deploying the default rcf File There are three ways to deploy the default rcf file for your SonicWALL Glob
62. e without notice Limited Warranty SonicWALL Inc warrants that commencing from the delivery date to Customer but in any case commencing not more than ninety 90 days after the original shipment by SonicWALL and continuing for a period of twelve 12 months that the product will be free from defects in materials and workmanship under normal use This Limited Warranty is not transferable and applies only to the original end user of the product SonicWALL and its suppliers entire liability and Customer s sole and exclusive remedy under this limited warranty will be shipment of a replacement product At SonicWALL s discretion the replacement product may be of equal or greater functionality and may be of either new or like new quality SonicWALL s obligations under this warranty are contingent upon the return of the defective product according to the terms of SonicWALL s then current Support Services policies This warranty does not apply if the product has been subjected to abnormal electrical stress damaged by accident abuse misuse or misapplication or has been modified without the written permission of SonicWALL DISCLAIMER OF WARRANTY EXCEPT AS SPECIFIED IN THIS WARRANTY ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE NONINFRINGEMENT SATISFACTORY QUALITY OR ARISING FROM A COURSE OF DEALING LAW USAGE
63. ebook Entry list Check the Do not hang up the modem when disabling this connection to keep the dial up network connection active after disabling the VPN connection Use a third party dial up application Select this option to use a third party dial up program Type the path in the Application field or use the browse button to locate the program Response Timeout in seconds Specifies the maximum amount of time to wait for a response to a sent packet After this time expires the sent packet will be considered to be lost and the packet will be retransmitted Maximum Send Attempts Specifies the maximum number of times the same packet will be sent before determining that the peer is not responding The Status page shows the current status of the connection Connection x General User Authentication Poses Stawu 3a Ths page shove the current status ol the correcto aE Correction Statur Connected Pret IP Ackhess 671181187 Dusty O00 36 Ma Activiy Sert Recewed Packets f 58 15145 21901 Benet Virtual IP Coriguation IP Addams Subnet Mask 1050191 74 255 255 255 0 Rew E PE pus se Status Indicates whether VPN connection is enabled or disabled Peer IP Address Displays the IP address of the VPN connection peer Duration Displays connection time Managing VPN Connection Properties Page 29 Details Displays the Connection Status Details dialog box which specifies the negotiated phase 1 and phas
64. ections can be added again from the Global VPN Client into the new SonicWALL Global VPN Client rcf file Creating the default rcf File You can create your custom default rcf file from any text editor such as Windows Notepad A Defaultrci Notepad EN x Bio Edt Format Hep lt xml version 1 0 standalone yes 7 gt lt sw Client Policy version 9 0 gt Connect ions Connection names corporate Firewall gt lt Description gt This is the corporate firewall Call 1 800 fix today for problems with Flags lt autoconnect gt 0 lt autoconnect gt lt For celsakmp gt 1 lt Forcelsakmp gt chefnab leonwakes0 lt Refnab leonwWake gt lt HostName gt 0 0 0 0 lt HOstName gt Fnablebeadreer bet ect onset lt Foabl ebeadPeer bet ect ion gt For cenaTTraversal gt 0 lt Forcenattraversal gt lt NextHop gt D O Q 0 lt NextHop gt Timeout gt 3 lt T imeout gt lt ketries gt 3 lt retries gt lt Peer gt lt Peer gt lt HOSTNamE gt Redundant aone com lt Hostwame gt lt Enabl eDeadPeer Detect jon gt 1 lt Enabl ebeadPeer Detect ion gt ForceNaTTraver sa l gt 0 lt ForcenaATTraver sa ls lt NExTHOP gt 0 0 O 0 lt NextHop gt lt Timeout gt 3 lt Timeout gt chetriess3 lt retries gt lt peer gt lt Connect 10n gt Connection name overseas office gt EET pe on TINA is the firewall to connect when travelling overseas lt Description gt cF lags gt lt aut oconnmect gt 0 lt autoconnect gt
65. eer Sorts the connections by peer name Status Sorts the connections by connection status Ascending Sorts the connections in ascending order such as A Z if enabled and in descending order such as Z A if disabled The default sorting is by Name in Ascending order Page 30 SonicWALL Global VPN Client 4 2 Administrator s Guide Renaming a Connection To rename a connection select the connection and click on the Rename button on the toolbar or choose File gt Rename then type in the new name You can also right click the connection and choose Rename from the menu Deleting a Connection To delete a connection select the connection press Del or choose File gt Delete You can also right click the connection name and choose Delete You cannot delete an active VPN connection Disable the VPN connection then delete it Selecting All Connections Choosing View gt Select All or pressing Ctrl A selects all the connections in the SonicWALL Global VPN Client window Using Certificates If digital certificates are required as part of your VPN connection policy your gateway administrator must provide you with the required information to import the certificate You then need to import the certificate in the Global VPN Client using the Certificate Manager Alert If digital certificates are required as part of your VPN connection policy your VPN gateway administrator must provide you with the required certificates Managing Certificate
66. essing Ctrl Alt Delete In the dialog box click Change Password This brings up the Change Password dialog box from which you can change the expired password Making VPN Connections Making a VPN connection from the Global VPN Client is easy because the configuration information is managed by the SonicWALL VPN gateway The SonicWALL administrator sets the parameters for what is allowed and not allowed with the VPN connection For example for security reasons the SonicWALL VPN Gateway administrator may not allow multiple VPN connections or the ability to access the Internet or local network while the VPN connection is enabled The Global VPN Client supports two IPSec authentication modes IKE using Preshared Secret and IKE using 3rd Party Certificates Preshared Secret is the most common form of the IPSec authentication modes If your VPN connection policy uses 3rd party certificates you use the Certificate Manager to configure the Global VPN Client to use digital certificates A Pre Shared Key also called a Shared Secret is a predefined password that the two endpoints of a VPN tunnel use to set up an IKE Internet Key Exchange Security Association This field can be any combination of alphanumeric characters with a minimum length of 4 characters and a maximum of 128 characters Your Pre Shared Key is typically configured as part of your Global VPN Client provisioning If it is not you are prompted to enter it before you log on to the remote
67. eters is removed from the Global VPN Client user VPN connections can be created using three methods Download the VPN policy from the SonicWALL VPN Gateway to the Global VPN Client using the New Connection Wizard This wizard walks you through the process of locating the source of your configuration information and automatically downloads the VPN configuration information over a secure IPSec VPN tunnel Import a VPN policy file into the SonicWALL Global VPN Client The VPN policy is sent to you as a ref file which you install using the Import Connection dialog box e Install the default rcf file as part of the Global VPN Client software installation or add it after installing the Global VPN Client If the SonicWALL VPN Gateway administrator included the default rcf file as part of the Global VPN Client software when the program is installed one or more preconfigured VPN connections are automatically created o Note Creating a Default rcf file and distributing it with the Global VPN Client software allows the SonicWALL VPN Gateway administrator to streamline VPN client deployment and allow users to quickly establish VPN connections When the Global VPN Client software is installed the VPN policy created by the SonicWALL VPN Gateway administrator is automatically created For more information on creating the Default rcf file see Appendix A Using the Default rcf File for Global VPN Clients on page 41 Alert Your SonicWALL must be co
68. ets even when there is no NAPT NAT device in between the peers Disabled Disables use of UDP encapsulation of IPSec packets between the peers Interface Selection Defines the interface used by this VPN connection Automatic Automatically determines the availability of each interface beginning with the LAN interface If the LAN interface is not available the Global VPN Client uses the Dial Up interface LAN Only Defaults to the LAN interface only Dial Up Only Defaults to the Dial Up interface only LAN Settings Displays LAN Settings dialog box for specifying the setting used when this connection is enabled over the LAN Type the IP address in the Next Hop IP Address field to specify the next hop IP address of a different route than the default route Leaving the setting as zeros instructs the Global VPN Client to use the default route LAN Settings x Specity the settings that mill be used when the connection is enabled over the kcal area netvrurk LAN Nest Hop IP Address leave at zero to use detest i 0 0 0 Lok cm Page 28 SonicWALL Global VPN Client 4 2 Administrator s Guide Status Dial Up Settings Displays the Dial Up Settings dialog box which allows you to select the dial up profile to use making a dial up VPN connection Use Microsoft dial up networking Uses the Microsoft dial up networking profile you specify for making the VPN connection Select the Dial up networking profile from the Phon
69. ge describing the event You can save a current log to a txt file When you save the current log to a file the Global VPN Client automatically adds a Help Report containing useful information regarding the condition of the SonicWALL Global VPN Client as well as the system it s running on for troubleshooting The Help Report information is inserted at the beginning of the log file See Generating a Help Report on page 35 for more information Ro Tip See Appendix C Log Viewer Messages on page 50 for complete listing of Log Viewer messages The Log Viewer provides the following features to help you manage log messages e Tosave a current log to a txt file click the Save button on the toolbar press Ctrl S or choose File gt Save When you save a Log Viewer file the Global VPN Client automatically adds a report containing useful information regarding the condition of the SonicWALL Global VPN Client as well as the system itis running on To select all messages press Ctrl A or choose Edit gt Select All e To copy log contents for pasting into another application select the messages you want to copy then click the Copy button on the toolbar press Ctrl C or choose Edit gt Copy To clear current log information click the Clear button on the toolbar press Crtl X or choose Edit gt Clear e To display less detailed information in the log viewer choose View gt Filter Messages To hide the toolbar in the Log Viewer window cho
70. ick the VPN connection and then choose Create Shortcut gt shortcut option Tip You can also create a Desktop shortcut for the SonicWALL Global VPN Client program for easy access to all your connections Page 22 SonicWALL Global VPN Client 4 2 Administrator s Guide Connection Warning If the VPN connection policy allows only traffic to the gateway the Connection Warning message appears warning you that only network traffic destined for the remote network at the other end of the VPN tunnel is allowed Any network traffic destined for local network interfaces and the Internet is blocked Connection Warning x Enabling this connection will block all traffic that does not get sent to the peer This means that you may no longer be able to browse the Internet share local files etc Do you want to continue I If yes don t show this dialog again You can disable the Connection Warning message from displaying every time you enable the VPN connection by checking If yes don t show this dialog box again Click Yes to continue with establishing your VPN connection Managing Current VPN Connections The SonicWALL Global VPN Client allows you to check the status of current VPN connections or to disable a current VPN connection Checking the Status of a VPN Connection The SonicWALL Global VPN Client includes a variety of indicators to determine the status of your VPN connections The main SonicWALL Global VPN Client window lists your VP
71. ify INFO Received situation not supported notify INFO Received unequal payload length notify INFO Received unknown notify INFO Received unsupported DOI notify INFO Received unsupported exchange type notify INFO Received XAuth request INFO Received XAuih status INFO Re evaluating ID info after INVALID ID INFO message INFO Releasing IP address for the virtual interface INFO Renewing IP address for the virtual interface INFO Saving configuration file INFO Sending dead peer detection acknowledgement INFO Sending dead peer detection request INFO Sending phase 1 delete INFO Sending phase 2 delete for INFO Sending policy provisioning acknowledgement INFO Sending policy provisioning version reply INFO Sending XAuth acknowledgement Appendix C Log Viewer Messages Page 59 Table 3 Log Viewer Info Messages INFO Sending XAuth reply INFO Signature Verified INFO SonicWALL Global VPN Client version INFO SonicWALL VPN Client INFO Starting aggressive mode phase 1 exchange INFO Starting authentication negotiation INFO Starting configuration negotiation INFO Starting ISAKMP phase 1 negotiation INFO Starting ISAKMP phase 2 negotiation with INFO Starting main mode phase 1 exchange INFO Starting quick mode phase 2 exchange INFO The configuration for the connection has been updated INFO The config
72. iled to construct ISAKMP notify payload ERROR Failed to construct ISAKMP packet header ERROR Failed to construct ISAKMP phase 1 delete payload ERROR Failed to construct ISAKMP SA payload ERROR Failed to construct ISAKMP vendor ID payload ID ERROR Failed to construct mode config hash payload ERROR Failed to construct NAT discovery payload ERROR Failed to construct PFS key exchange payload ERROR Failed to construct policy provisioning payload ERROR Failed to construct quick mode hash payload ERROR Failed to construct quick mode packet ERROR Failed to construct responder lifetime payload ERROR Failed to construct RSA signature ERROR Failed to construct signature payload ERROR Failed to construct source proxy ID payload ERROR Failed to construct XAuth payload Page 52 SonicWALL Global VPN Client 4 2 Administrator s Guide Table 2 Log Viewer Messages ERROR Failed to convert the peer name to an IP address ERROR Failed to create a new connection entry an entry already exists with ID ERROR Failed to create connection entry with message ID ERROR Failed to decrypt buffer ERROR Failed to decrypt mode config payload ERROR Failed to decrypt notify payload ERROR Failed to decrypt packet ERROR Failed to decrypt quick mode payload ERROR Failed to encrypt mode config payload ERROR Failed to encrypt notify payloa
73. ion Wizard to automatically download a VPN connection policy for the Global VPN Client from a local or remote SonicWALL VPN gateway 1 Choose Start gt Programs gt SonicWALL Global VPN Client The first time you open the SonicWALL Global VPN Client the New Connection Wizard automatically launches New Connection Wizard xj Welcome to the New Connection S Wizard Ths vead ri guade you Ueough the process of aking new Connechon lo your Corfiguiabon V SONICWALL To contras chek Nea 2 If the New Connection Wizard does not display click the New Connection Wizard icon to launch the New Connection Wizard Click Next 3 Inthe Choose Scenario page you can click on View Scenario to view a diagram of each type of VPN connection New Connection Wizard xj Choose Scenario j To add a new connection you mutt choore the censo hat best fits how you vill be uung the Gorrrecbon 4 C Remote Acce Yew Scenario Choose this scenario you wani to secure access to a remote ferwall The most common ute of his 10ensd0 it when pou are at home oton the 108d and went to socess the caporale network Dice Gateway ew scenario Chocan this scenario you want to secure access to a local firewall The most Common ute of thet scenario it for securing wireless Connection to Sonk WALL TZW Remote Access You choose this scenario if you want secure access to a remote VPN gateway from any wired or wireless network The most
74. l Internet and network traffic Remember the last window state closed or open the next time the program is started Allows the Global VPN Client to remember the last window state open or closed the next time the program is started For example a user can launch the Global VPN Client from the system tray without opening a window on the desktop When closing the connections window Specifies how the Global VPN Client behaves when the window is closed The three options include Minimize the window restore it from the task bar Minimizes the window to taskbar and restores it from the taskbar Hide the window re open it from the tray icon The default setting that hides the SonicWALL Global VPN Client window when you close it You can open the Global VPN Client from the program icon in the system tray Enabling this setting also displays the Show the notification when I hide the connections window checkbox Show the notification when I hide the connections window Checking this box activates the SonicWALL Global VPN Client Hide Notification window whenever you close the Global VPN Client window while the program is still running The message tells you that the Global VPN Client program continues to run after you close hide the window Managing the Global VPN Client System Tray Icon When you launch the SonicWALL Global VPN Client window the program icon appears in the system tray on the taskbar S This icon provides program and VPN
75. l VPN Client Enterprise Global VPN Client Enterprise provides the same functionality as the Global VPN Client with the added feature of license sharing About this Guide v The SonicWALL Global VPN Client Administrator s Guide provides complete documentation on installing configuring and managing the SonicWALL Global VPN Client 4 2 This guide also provides instructions for SonicWALL Global VPN Client 4 2 Enterprise The SonicWALL Global VPN Client operates on Windows 2000 Professional service pack 3 or later and 32 bit and 64 bit versions of Windows XP Windows Vista Windows Server 2003 2008 and Windows 7 client operating systems The Global VPN Client is supported on all SonicWALL security appliances running Gen3 6 6 and higher Gen4 1 0 and higher and Gen5 5 0 and higher SonicOS firmware versions For configuring your SonicWALL security appliance to support Global VPN Clients using SonicWALL s GroupVPN see the Administrator s Guide for the firmware or SonicOS version running on your SonicWALL security appliance Tip Always check hitp www sonicwall com support VPN documentation html for the latest version of this manual and other upgrade manuals as well Conventions Used in this Guide Conventions used in this guide are as follows Convention Use Bold Highlights items you can select on the Global VPN Client interface or the SonicWALL Management Interface Italic Highlights a value to enter into a field
76. l up facilities for remote users as well as secure wireless networking for SonicWALL Secure Wireless appliance clients using SonicWALL s WiFiSec technology Custom developed by SonicWALL the Global VPN Client combines with GroupVPN on SonicWALL Internet Security Appliances to dramatically streamline VPN deployment and management Using SonicWALL s Client Policy Provisioning technology the SonicWALL administrator establishes the VPN connections policies for the Global VPN Clients The VPN configuration data is transparently downloaded from the SonicWALL VPN Gateway SonicWALL Internet Security Appliance to Global VPN Clients removing the burden of provisioning VPN connections from the user SonicWALL Global VPN Client Features The SonicWALL Global VPN Client delivers a robust IPSec VPN solution with these features Easy to Use Provides an easy to follow Installation Wizard to quickly install the product an easy to follow Configuration Wizard with common VPN deployment scenarios point and click activation of VPN connections and streamlined management tools to minimize support requirements Client Policy Provisioning Using only the IP address or Fully Qualified Domain Name FQDN of the SonicWALL VPN gateway the VPN configuration data is automatically downloaded from the SonicWALL VPN gateway via a secure IPSec tunnel removing the burden from the remote user of provisioning VPN connections XAUTH Authentication with RADIUS Provides added
77. ling this commecton Use a thirri paty gal up appbenton 7 If you re using Microsoft Dial Up Networking check Use Microsoft dial up networking and select the dial up networking profile from the Phonebook Entry list Select Do not hang up the modem when disabling this connection if you want to remain connected to the Internet after disabling the Global VPN Client connection 8 If you re using a third party dial up application select Use a third party dial up application and then enter the path for the program in the Application field or click browse to locate the program 9 Click OK three times to return to the SonicWALL Global VPN Client window Using SonicWALL Global VPN Client from a Different Workstation Using the SonicWALL Global VPN Client to connect to a Microsoft Network has certain limitations Typically when a computer is attached to a Microsoft Network it has a persistent network connection to the domain controller that is used to verify the user credentials When the user credentials have been verified by the domain controller the computer then creates a locally cached profile that is used when the Adding VPN Connections Page 17 domain controller is not available However the SonicWALL Global VPN Client provides an ad hoc secure network connection over the Internet back to the Microsoft Network containing the domain controller and thus is not a persistent connection Since the remote computer cannot connect to the d
78. misting f r when ata lagging stats IV Set sire Emi on auto log file Mamu auto log file sine fi MB When adolog swe kimi s iachad ass me vist to do or cm Enter the name of the auto log file Specifies the file to save the logging messages Clicking on the button allows you to specify the location of your auto log file If only a file name is specified no path is given in the file name the log file will be created in the user s TEMP directory View Auto Log File Displays the entire log file up to 71 000 lines Overwrite existing file when auto logging starts Overwrites the existing auto log file when auto logging is started Set size limit on auto log file Activates a maximum size limit for the log file Maximum auto log file size Specifies the maximum file size in KB or MB When auto log size limit is reached Specifies the action to take when the auto log file reaches the maximum size Ask me what to do Prompts the user when the log file reaches the maximum size to choose either Stop auto logging or Overwrite auto log file Stop auto logging Stops auto logging when the maximum file size is reached Overwrite auto log file Overwrites existing auto log file after the maximum file size is reached Page 34 SonicWALL Global VPN Client 4 2 Administrator s Guide Generating a Help Report Choosing Help gt Generate Report in the SonicWALL Global VPN Client window displays the SonicWALL Global VPN Clie
79. n the Status page see Status on page 29 Disabling a VPN Connection Disabling a VPN connection terminates the VPN tunnel You can disable a VPN connection using any of the following methods e Right click the SonicWALL Global VPN Client icon on the system tray and choose Disable gt connection e Right click the VPN connection in the SonicWALL Global VPN Client window and select Disable e Select the connection then press Ctrl B Select the connection and click the Disable button on the toolbar in the SonicWALL Global VPN Client window Managing VPN Connection Properties The Connection Properties dialog box includes the controls for configuring a specific VPN connection profile To open the Connection Properties dialog box choose one of the following methods Select the connection and choose File gt Properties e Right click the connection and select Properties Select the connection and click the Properties button on the SonicWALL Global VPN Client window toolbar The Connection Properties dialog box includes the General User Authentication Peers and Status tabs Page 24 SonicWALL Global VPN Client 4 2 Administrator s Guide General The General page in the Connection Properties dialog box includes the following settings TE 100 794 Propertres lel Germa User Authentication Peer Statut EAR Spady genera setlings hor this connection Nane 100 734 Description Pee Detwed Network Setlrys
80. nectOnError gt 1 lt ReconnectOnError gt lt ExecuteLogonScript gt 0 lt ExecuteLogonScript gt lt Flags gt lt Peer gt lt HostName gt amp lt Default Gateway amp gt lt HostName gt lt EnableDeadPeerDetection gt 1 lt EnableDeadPeerDetection gt lt ForceNAT Traversal gt 0 lt ForceNAT Traversal gt lt DisableNAT Traversal gt 0 lt DisableNAT Traversal gt lt NextHop gt 0 0 0 0 lt NextHop gt lt Timeout gt 3 lt Timeout gt lt Retries gt 3 lt Retries gt lt UseDefaultGWAsPeerIP gt 1 lt UseDefaultGWAsPeerIP gt lt InterfaceSelection gt 0 lt InterfaceSelection gt lt WaitForSourcelP gt 0 lt WaitForSourcelP gt lt DialupUseMicrosoftDUN gt 1 lt DialupUseMicrosoftDUN gt lt DialupApp gt c program files aol aol exe lt DialupApp gt lt DialupPhonebook gt text lt DialupPhonebook gt Appendix A Using the Default rcf File for Global VPN Clients Page 47 lt DialupLeaveConnected gt 0 lt DialupLeaveConnected gt lt DPDInterval gt 5 lt DPDInterval gt lt DPDAttempts gt 3 lt DPDAttempts gt lt DPDAlwaysSend gt 0 lt DPDAlwaysSend gt lt Peer gt lt Connection gt lt Connections gt lt SW_Client_Policy gt Troubleshooting the default rcf File Table 1 Troubleshooting the default rcf File Issue Solution If there are any incorrect entries or typos in your default rcf file the settings in the default rcf file will not be incorporated into the Global VPN Client and no connection profiles will
81. nfigured with GroupVPN to facilitate the automatic provisioning of Global VPN Clients For instructions on configuring your SonicWALL with GroupVPN see your SonicWALL Administrator s Guide ao Note For instructions on importing a certificate into the Global VPN Client see Using Certificates on page 31 Understanding VPN Connections The Global VPN Client allows multiple connections to be configured at the same time whether they are provisioned from multiple gateways or imported from one or more files Because connections may be provisioned from multiple gateways each connection explicitly states allowed behavior in the presence of any connection policy conflicts You may have VPN connections that don t allow other VPN connections or Internet and network connections while the VPN policy is enabled The VPN connection policy includes all the parameters necessary to establish secure IPSec tunnels to the gateway A connection policy includes Phase 1 and Phase 2 Security Associations SA parameters including Encryption and authentication proposals e Phase 1 identity payload type Phase 2 proxy IDs traffic selectors e Client Phase 1 credential Allowed behavior of connection in presence of other active connections e Client caching behavior Page 12 SonicWALL Global VPN Client 4 2 Administrator s Guide Creating a VPN Connection Using the New Connection Wizard The following instructions explain how to use the New Connect
82. nnection file provided by your gateway administrator 1 Choose Start gt Programs gt SonicWALL Global VPN Client 2 Select File gt Import The Import Connection dialog box is displayed Import Connection x 7 This window alows you to import connection settings from configuration file Spady the name of the configuration lie to impart a If the Fle is encrypted spedfy the password TE 3 Type the file path for the configuration file in the Specify the name of the configuration file to import field or click the browse button to locate the file If the file is encrypted enter the password in the If the file is encrypted specify the password field 4 Click OK Configuring a Dial Up VPN Connection You can use a dial up Internet connection to establish your VPN connection You can create a Remote Access VPN connection using the Make New Connection wizard or use an existing VPN connection and then configure the VPN connection to use a Microsoft Dial Up Networking phone book entry or a third party dial up application You can also use a dial up connection as an automatic backup for your VPN connection in the event your broadband Internet connection is disabled Alert Make sure you create your dial up connection profile using Microsoft Dial up Networking or your third party dial up application before configuring your dial up VPN connection 1 Create a VPN connection using the New Connection Wizard or use an existing V
83. nt Report dialog box SonicWALL Global VPN Client Report x A Report Has Been Gererated This report may be useful in helping lechecal support solve any problems you may he experiencing This report contains information regarding the condition of the Sonk WALL Global VAN Chant as well as the system on which it is running The information in this report ndudes version information for the ard drivers system information such as your IP addresstes and route table ard all current log messages The data collected wil only be used to help f e problems experianced with the program This error report can be sent automatically vos e mai avadsble or you can save the report and send R manualy Please select one of the follomang reporting options sents Ee ss tmom Generate Report creates a report containing useful information for getting help in solving any problems you may be experiencing The report contains information regarding the condition of the SonicWALL Global VPN Client as well as the system it s running on Information in this report includes e Version information e Drivers System information e IP addresses e route table e Current log messages Troubleshooting the SonicWALL Global VPN Client Page 35 To view the report in the default text editor window click View GYCSCC3 TXT Notepad plicat sonicuart Global ven Client Application version 2 0 0 0 Alpha 5 TPsec Driver Name SONICWALL VPN
84. ntauctenVavenpeseewaden 19 Accessing Redundant VPN Gateways ceceeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeneee 19 Enabling VPN CONNECCION isien a eee 19 Establishing Multiple Connections eee 20 Entering Pre Shared Key ascetics encase ds ese te aaa bra sia ch Ea cessed a nb enc ga inen i 21 Selecting a Certificate Lasnduhssheadtldammbmeddnisgmeiniuad mid 21 Username and Password Authentication renas 22 Creating a Connection Shortcut ss skint eal sda rs da odden een 22 Connection Warning ce oes cs covert pas da Sia re ea doe ara ae Eudes T eaaa vrenge 23 Managing Current VPN Connections arnanurnnrnernevnerevnennrrnnnennernenenne 23 Checking the Status of a VPN Connection ao 23 Disabling a VPN S nhedlion areas esse 24 Managing VPN Connection Properties rarrarnrrnrnnrnarnennrrannevnerernenne 24 Genial EE NE SN NR EE ERR REL E ERIE ore 25 User Authentication ales eden 26 PES Lue Seas db ated tee 27 RATOS Se fo anta a ad ld a DR ad id ree eee 29 Page i SonicWALL Global VPN Client 4 2 Administrator s Guide Managing VPN Connections rrarnarnrnnrvannennennnnernernerernennernenernevneneene 30 Arranging Ede 30 Renaming a CGOMNECION Luang demand Dos posnb sa fsLi nata o 31 Deleting a Connection aero reek spas asian dada ais cado DEE ado big da iach nina ada ana 31 Selecting All COMMECHONG sewed tens eeeteatadies caters da REG Ed ga a 31 USING Certificates e
85. ny action click Don t Send Accessing SonicWALL Global VPN Client Technical Support SonicWALL s comprehensive support services protect your network security investment and offer the support you need when you need it SonicWALL Global VPN Client support is included as part of the support program of your SonicWALL Internet Security Appliance Selecting Help gt Technical Support accesses the SonicWALL Support site at http www sonicwall com us Support html The SonicWALL Support site offer a full range of support services including extensive online resources and information on SonicWALL s enhanced support programs You can purchase activate SonicWALL Support Services through your MySonicWALL account at http www mysonicwall com For Web based technical support please visit http www sonicwall com us Support html Page 36 SonicWALL Global VPN Client 4 2 Administrator s Guide Viewing Help Topics Selecting Help gt Help Topics displays SonicWALL Global VPN Client help system window You can access help topics using the following options Contents displays help in a table of contents view Index displays help in an alphabetical topic view Search allows you to search the help system using keywords Uninstalling the SonicWALL Global VPN Client You can easily uninstall the SonicWALL Global VPN Client and choose to save or delete your VPN connections as part of the uninstall process A Alert You must exit the SonicWA
86. omain controller to verify the logon credentials until the connection is provided by the SonicWALL Global VPN Client the logon fails unless a locally cached profile is available The following steps illustrate the classic problem 1 A SonicWALL Global VPN Client session must be established to communicate remotely with a Microsoft domain controller 2 SonicWALL Global VPN Client can only be launched after you have logged on to the workstation Because there is no way for the SonicWALL Global VPN Client to connect before you log on you cannot use it for domain logon when initially logging on 3 If you have logged on to the workstation before there will be a locally cached profile that is used to log on a You can then start the SonicWALL Global VPN Client and a connection to the domain is estab lished b After connecting to the domain you can run logon scripts change password access domain resources etc c When you log off the SonicWALL Global VPN Client terminates preventing domain communications 4 If you have never logged on to the workstation before there will not be a locally cached profile so logon will not be possible Because logging off step 3c terminates the SonicWALL Global VPN Client it has historically precluded a different user from logging on and creating a new locally cached profile This has the undesirable effect that only a user with a pre existing locally cached profile can log on over the SonicWA
87. onnection policy that does not allow multiple VPN connections the Cannot Enable Connection message appears informing you the VPN connection cannot be made because the currently Page 20 SonicWALL Global VPN Client 4 2 Administrator s Guide active VPN policy does not allow multiple active VPN connection The currently enabled VPN connection must be disabled before enabling the new VPN connection gateway sonkcwall com xj Cannot Enable Cornes tion MRigte activo conmecections are mt aborred This connection can not be enabled because the connection Soni WALL Long Range is already enabled and does not allow mulple active connections You can Continue enabling this conmecton by disabling SONKWALL Long Range Choose Yes to disable Sonic WALL Long Range and continue enabling this connection or choose No to cancel e JE Entering a Pre Shared Key Depending on the attributes for the VPN connection if no default Pre Shared Key is used you must have a Pre Shared Key provided by the gateway administrator in order to make your VPN connection If the default Pre Shared Key is not included as part of the connection policy download or file the Enter Pre Shared Key dialog box appears to prompt you for the Pre Shared key before establishing the VPN connection Enter Pre Shased Key 10 0 79 229 ES Enter Pie Shared Rey The pte chared Key for the correchor appear lo be inconect Enter the poe shared key for this connec
88. ose View gt Toolbar e To hide the status bar in the Log Viewer window choose View gt Status Bar Configuring the Log The Logging page in the Options dialog box specifies the settings for configuring the Global VPN Client Log behavior x General Logging L Speofy settings for logging Masimeam number ol lag messages to keep ma D meses no massmum M Log ISAKMP header information I Log desd pese detection packets I Log NAT heep alve packets T Enable automatic logging of messages to a file Sellers or came ter Maximum number of log messages to keep Specifies the maximum number of log messages kept in the log file Log ISAKMP header information Enables the logging of ISAKMP header information Log dead peer detection packets Enables the logging of dead peer detection packets Log NAT keep alive packets Enables the logging of NAT keep alive packets Troubleshooting the SonicWALL Global VPN Client Page 33 Enable automatic logging of messages to file Enables automatic logging of messages to a file as specified in the Auto Logging window Settings Clicking on Settings displays the Auto Logging window Configuring Auto Logging Clicking on Settings displays the Auto Logging window for specifying settings for auto logging of messages to a file Log files are saved as text files txt x yf Spec y setting For auto togging messages to a Fie Erter the name of the autolog file 4 Qvennte
89. payload Page 54 SonicWALL Global VPN Client 4 2 Administrator s Guide Table 2 Log Viewer Messages ERROR Hash algorithm is not supported ERROR Hash Payload does not match ERROR Hash size invalid ERROR Header invalid verified ERROR Invalid certificate ASN sequence is not correct ERROR Invalid certificate payload length is too small ERROR Invalid hash payload ERROR Invalid payload Possible overrun attack ERROR Invalid SA state ERROR Invalid signature payload ERROR Invalid SPI size ERROR is not a supported Diffie Hellman group type ERROR is not a supported DOI ERROR is not a supported exchange type ERROR is not a supported ID payload type ERROR is not a supported IPSEC protocol ERROR is not a supported notify message type ERROR is not a supported payload type ERROR is not a supported policy configuration attribute type ERROR is not a supported policy configuration message type ERROR is not a supported proxy ID payload type ERROR is not a supported XAuth attribute type ERROR is not a valid quick mode state ERROR is not a valid XAuth message type ERROR is not a valid XAuth status ERROR ISAKMP SA delete msg for a different SA ERROR No certificate for CERT authentication ERROR No entry in the system IP address table was found with index ERROR No KE payload while PFS configured mess id
90. prell 41 Appendix A Using the Default rcf File for Global VPN Clients 41 How the Global VPN Client uses the default rcf File rrrrrrrrrnnnnnnnnnnvrrrrnnnnrnnnnrnnnnn 42 Deploying the default rcf File 2rrnnnnnnnnnnvrnennnnnnnnnnnnnnnnanrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 42 Creating the default rcf FE 43 Sample default rof FE asset 45 Troubleshooting the default ret Feb saassesensksens ads shatde Rus 48 Appendix B Running the Global VPN Client from the CLI 49 Command Line Options avs serer Senate 49 Command Line Examples 1 adsanamaedemdeinmmndaddendabsemedntneilha ueddee 49 SonicWALL Global VPN Client 4 2 Administrator s Guide Page ii Appendix C Log Viewer Messages mrnnrnnrnnrnnvnnernvrnvrnnernernerneereersenn 50 Log Viewer Error Mess ges aan LEDS Ca aa 50 Log Viewer Info Messages u umssaussans a paso saosn parta basigo alados teses L Cegrhnasaaa ssa LE a saida ssa Senda 57 Log Viewer Warning Messages aeee aeee nana 61 alo gt SEERE OE ER DI RE ORBIT ORA E a Aa 63 Page iii SonicWALL Global VPN Client 4 2 Administrator s Guide SonicWALL Global VPN Client Overview The SonicWALL Global VPN Client creates a Virtual Private Network VPN connection between your computer and the corporate network to maintain the confidentiality of private data The Global VPN Client provides an easy to use solution for secure encrypted access through the Internet or corporate dia
91. puter lt DialupLeaveConnected gt Off 0 On 1 lt DialupLeaveConnected gt Instructs the Global VPN Client to leave the dialup connection logged in when the Global VPN Client is not connected lt DPDInterval gt 5 30 lt DPDInterval gt Specifies the duration of time in seconds to wait before declaring a peer as dead The interval times listed are incremented by 5 and the allowed values are 5 10 15 20 25 and 30 seconds lt DPDAttempts gt 3 5 lt DPDAttempts gt Specifies number of unsuccessful attempts to contact a peer before declaring it as dead The allowed values are 3 4 or 5 times lt DPDAlwaysSend gt Off 0 On 1 lt DPDAlwaysSend gt Instructs the Global VPN Client to send a DPD packet based on network traffic received from the peer lt Peer gt For redundant gateways on this connection repeat all the tags under lt Peer gt There can be up to 5 redundant gateways for each connection lt Connection gt Defines the end of each connection profile in the configuration file lt Connections gt Defines the end of all connection profiles in the Default rcf file lt SW_Client_Policy gt Sample default rcf File The following is an example of a default rcf file This file includes two VPN connections Corporate Firewall and Office Gateway The Corporate Firewall connection configuration includes two peer entries for redundant VPN connectivity A Alert f you attempt to directly copy this sample file to an ASCI
92. roup Policy Management Global VPN Clients access can be customized and restricted to specific subnet access Requires SonicOS Enhanced Hub and Spoke VPN Access Allows IP addressing from SonicWALL VPN Gateway s DHCP Server to Global VPN Client for configuring a different subnet for all remote Global VPN Clients than the subnet of the LAN Makes hub and spoke VPN access simpler When a Global VPN Client successfully authenticates with the central site it receives a virtual IP address that also grants it access to other trusted VPN sites Default VPN Connections File Enables the SonicWALL administrator to configure and distribute the corporate VPN connections with the Global VPN Client software to streamline VPN client deployment Integration with Dial Up Adapter Allows Global VPN Client connections using Microsoft Dial Up Networking or third party dial up applications either as an automatic backup to a broadband connection or as the primary connection Single VPN Connection to any SonicWALL Secure Wireless Appliance for Roaming Allows users to use a single VPN connection to access the networks of multiple SonicWALL Secure Wireless appliances Automatic Configuration of Redundant Gateways from DNS When an IPSec gateway domain name resolves to multiple IP addresses the Global VPN Client version 2 1 0 0 or higher uses the IP addresses in the list as failover gateways e Tunnel State Display Enhancement The Global VPN Client no
93. s WARNING A password must be entered WARNING AG failed SA state not matching mask process auth Peer WARNING AG failed SA state not matching mask process key Peer WARNING AG failed State OAK AG INIT EXCH is invalid when responder Peer WARNING AG failed State OAK AG NO STATE is invalid when initiator Peer WARNING Failed to process aggressive mode packet WARNING Failed to process final quick mode packet WARNING Failed to process informational exchange packet WARNING Failed to process main mode packet WARNING Failed to process mode configuration packet WARNING Failed to process packet payloads WARNING Failed to process payload WARNING Failed to process quick mode packet WARNING Ignoring AUTH message when aggressive mode already complete Peer WARNING Invalid DOI in delete message WARNING Invalid IPSEC SA delete message WARNING Invalid ISAKMP SA delete message WARNING is not a supported OAKLEY attribute class WARNING Protocol ID is not supported in SA payloads WARNING Received an encrypted packet when not crypto active WARNING Received an unencrypted packet when crypto active WARNING Responder lifetime protocol is not supported Appendix C Log Viewer Messages Page 61 Table 4 Log Viewer Warning Messages WARNING The password is incorrect Please re enter the password WARNING Th
94. s The Certificate Manager allows you to manage digital certificates used by the SonicWALL Global VPN Client for VPN connections If your VPN gateway uses digital certificates you must import the CA and Local Certificates into the Certificate Manager To open the Certificate Manager click the View menu and select Certificates in the SonicWALL Global VPN Client window Certificates ES A This window allows you to set up and manage cert cates used N your connectors Select Certificate Group User Certficates Select Certificate Issued To Issued By Expr ation Certificate Information No certificate selected Using Certificates Page 31 The Select Certificate Group drop down list in the Certificate Manager window lists the User CA and Trusted Root CA certificates currently available for your VPN policies User Certificates list the local digital certificates used to establish the VPN Security Association CA Certificates list the digital certificates used to validate the user certificates Trusted Root CA is used to validate the CA Certificates e Click the Import button in the Certificate Manager window to display the Import Certificate window to import a certificate file e Click the Remove button to delete the selected certificate e Click the Details button to view the selected certificate details aa Tip For more information on using certificates for your VPN on the SonicWALL see the SonicOS Administrator s Gui
95. s succeeded 2009 01 27 16 16 30077 671151188 Received request for policy version 4 2009 01 27 181630077 671151188 Sending policy version reply 2009 0127 LEGON 671151188 Recetved policy change is not required 2009 01 27 184630171 67 115 118 8 Sending policy acknowledgement 4 2009 01 27 181630471 671151188 The configuration for the connection up to date 3 2009 01 27 18 16 30795 671151188 Starting ISAKMP phase 2 negotiation with 10 0 0 0 255 255 0 0 B00TPCROOTP 2009 01 27 18 16 30 795 67 115 118 Starting quick mode phase 2 exchange dO 2009 01 27 181631013 671151188 The SA idetime for phase 2 is 7200 seconds i 2009 01 77 181631013 671151188 Phase 2 with 10000 255 25500 BO0TPC 800TPS UDP has completed 2009 01 27 18 16 31 232 lt local host gt Renewing IP address for the virtual interface 00 60 73 DD 92 03 4 2009 01 27 181632355 local host The virtual interface has been added to the systern woth IP address 10 50 12 112 Far Help press Fi 35 total messages GS shown Type The icon indicating the type of message Information Warning or Error The icons for the three types are Information A blue i in a bubble i Warning An exclamation point in a yellow triangle A Error A white Xin a red circle EX Page 32 SonicWALL Global VPN Client 4 2 Administrator s Guide Time Date and time the message was generated Peer The IP address or FQDN of the peer Message Text of the messa
96. ser gt Application Data SonicWALL SonicWALL Global VPN Client directory This is the easiest method for Global VPN Client users Perform the following steps to get the same profile from default rcf to all the users during install 1 Export the WAN groupVPN configuration from your UTM or create default rcf if you want multiple connections 2 Rename the exported configuration file to default rcf 3 Extract the GVCInstallXX MSI from GVCSetupXX exe where XX is either 32 for 32 bit Windows platforms or 64 for 64 bit Windows platforms by typing the command line as follows GVCSetupXX exe T lt Path where you want MSI to be extracted gt C 4 Copy the default rcf file to same directory where you have the GVClnstallXX MSI installer file 5 Launch the installer GVCInstallXX MSI The installation process will copy default rcf to the GVC Install directory 6 After the install is complete and you start the Global VPN Client it reads the default rcf and creates the defined connections from it A Alert The default rcf file must be included in the Global VPN Client installation directory C Program Files SonicWALL SonicWALL Global VPN Client for the program to write the SonicWALL Global VPN Client rcf file based on the settings defined in the default rcf file Page 42 SonicWALL Global VPN Client 4 2 Administrator s Guide Adding the default rcf file to the Installed Global VPN Client Directory After the Global VPN Client software is ins
97. shall apply even if the above stated warranty fails of its essential purpose BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATION MAY NOT APPLY TO YOU Page 4 SonicWALL Global VPN Client 4 2 Administrator s Guide Getting Started with the SonicWALL Global VPN Client This section provides information about installing and launching the SonicWALL Global VPN Client Installing the SonicWALL Global VPN Client The SonicWALL Global VPN Client uses an easy to use wizard to guide you through the installation process The Global VPN Client supports Windows 2000 Professional service pack 3 or later and 32 bit and 64 bit versions of Windows XP Windows Vista Windows Server 2003 2008 and Windows 7 A Alert f you are upgrading SonicWALL Global VPN Client from an earlier version to version 4 2 x you must uninstall the earlier version before installing Global VPN Client 4 2 x A Alert nstalling the Global VPN Client on Windows XP or later requires Administrator rights The SonicWALL Global VPN Client requires a SonicWALL Internet Security Appliance running firmware version 6 6 or higher SonicOS 1 0 0 0 or higher SonicOS Standard 2 0 0 0 or higher or SonicOS Enhanced 2 0 0 0 or higher at Tip For information on the number of SonicWALL Global VPN Client connections supported by your SonicWALL and Global VPN Client licensing for your SonicWALL see SonicW
98. talled and prior to running the program the user can add the default rcf file to the Global VPN Client installation directory C Program Files SonicWALL SonicWALL Global VPN Client When the user launches the Global VPN Client program the configuration file SonicWALL Global VPN Client rcf is created in the C Documents and Settings lt user gt Application DatalSonicWALLISonicWALL Global VPN Client directory based on the default rcf file settings Replacing an Existing SonicWALL Global VPN Client rcf with default rcf Settings If the configuration file SonicWALL Global VPN Client rcf already exists in the C Documents and Settingsl lt user gt lApplication Data SonicWALL SonicWALL Global VPN Clientl directory the user can remove this file and add the default rcf file to the Global VPN Client installation directory C Program Files SonicWALL SonicWALL Global VPN Clientl The next time the user launches the Global VPN Client the SonicWALL Global VPN Client rcf file is created in the C Documents and Settingsl lt user gt lApplication Data SonicWALL SonicWALL Global VPN Client directory based on the default rcf file settings A Alert The SonicWALL Global VPN Client rcf file is user specific and in most cases will not work for another user running the SonicWALL Global VPN Client even on the same machine A Alert Removing an existing SonicWALL Global VPN Client rcf file will remove the VPN connections created in the Global VPN Client These VPN conn
99. tate not matching mask process auth Peer INFO MM failed SA state not matching mask process key Peer INFO MM failed SA state not matching mask process sa Peer INFO MM failed SA state unknown Peer INFO NAT Detected Local host is behind a NAT device INFO NAT Detected Peer is behind a NAT device INFO peer certificate missing key value INFO Phase 1 has completed INFO Phase 1 SA lifetime set to INFO Phase 2 negotiation has failed Appendix C Log Viewer Messages Page 57 Table 3 Log Viewer Info Messages INFO Phase 2 SA lifetime set to INFO Phase 2 with has completed INFO Proposal not acceptable not authentication algorithm specified INFO Proposal not acceptable not Diffie Hellman group specified INFO Proposal not acceptable not encryption algorithm specified INFO Proposal not acceptable not hash algorithm specified INFO Proposal not acceptable proposal not found in list INFO QM failed Load SA failed Peer INFO Reading configuration file INFO Ready to negotiate phase 2 with INFO Received address notification notify INFO Received attributes not supported notify INFO Received authentication failed notify INFO Received bad syntax notify INFO Received certificate unavailable notify INFO Received dead peer detection acknowledgement INFO Received dead peer detection request INFO Re
100. this VPN connection when you launch the SonicWALL Global VPN Client Select Create a shortcut to this connection on the desktop if you want to create a shortcut icon on your desktop for this VPN connection 8 Click Finish The new VPN connection appears in the SonicWALL Global VPN Client window o Note You can change the default name by right clicking the Office Gateway entry and selecting Properties from the menu In the General tab of the Properties dialog box enter the new name in the Name field Adding VPN Connections Page 15 Importing a VPN Configuration File A VPN connection can be created as a file and sent to you by the SonicWALL VPN gateway administrator This VPN configuration file has the filename extension rcf If you received a VPN connection file from your administrator you can install it using the Import Connection dialog box The VPN policy file is in the XML format to provide more efficient encoding of policy information Because the file can be encrypted pre shared keys can also be exported in the file The encryption method is specified in the PKCS 5 Password Based Cryptography Standard from RSA Laboratories and uses Triple DES encryption and SHA 1 message digest algorithms A Alert f the rcf file exported from the SonicWALL appliance is encrypted you must have the password to import the configuration file into the Global VPN Client The following instructions explain how to add a VPN connection by importing a co
101. tion et spected by pour nerok adirenetrater Pre Shared Key F Dont hide the pre shared key et Type your Pre Shared Key in the Pre shared Key field The Pre Shared Key is masked for security purposes 2 If you want to make sure you re entering the correct Pre Shared Key check Don t hide the pre shared key The Pre Shared Key you enter appears unmasked in the Pre shared Key field 3 Click OK Selecting a Certificate If the SonicWALL VPN Gateway requires a Digital Certificate to establish your identity for the VPN connection the Select Certificate dialog box appears This dialog box lists all the available certificates installed on your Global VPN Client Select the certificate from the menu then click OK If you have a Making VPN Connections Page 21 certificate that has not been imported into the Global VPN Client using Certificate Manager click Import Certificate I Select Certificate 10 0 79 229 Select Corulscale The connecton tequres a cestdicate hor sberboaton Select the cebhoste lo use as your werily lor lhes connector as by your netwodk adewristrator Views Details E you have the cerliicate pou msh lo use for your entiy but t i not nady in the costficato ket you can import hran kapot Costfic ate Cm ces AO Note See Managing Certificates on page 31 for more information on using the Certificate Manager Username and Password Authentication The VPN gate
102. tion is enabled Negotiates the first phase of IKE as soon as the connection is enabled instead of waiting for network traffic transmission to begin This setting is enabled by default Automatically reconnect when an error occurs With this feature enabled if the Global VPN Client encounters a problem connecting to the peer it keeps retrying to make the connection This feature allows a Global VPN Client to make a connection to a VPN connection that is temporarily disabled without manual intervention If the connection error is due to an incorrect configuration such as the DNS or IP address of the peer gateway then the connection must be manually corrected Check the Log Viewer to determine the problem and then edit the connection This option is enabled by default If an error occurs with this option disabled during an attempted connection the Global VPN Client logs the error displays an error message dialog box and stops the connection attempt Automatically reconnect when waking from sleep or hibernation Automatically re enables the VPN connection after the computer wakes from a sleep or hibernation state This setting is disabled by default Managing VPN Connection Properties Page 25 Execute logon script when connected After logging into the SonicWALL VPN Gateway and establishing a secure tunnel performs any action configured in the logon script Run the following command when connection is established Allows a program to
103. uration for the connection is up to date INFO The configuration has been updated and must be reloaded INFO The connection has entered an unknown state INFO The connection is idle INFO The hard lifetime has expired for phase 1 INFO The hard lifetime has expired for phase 2 with INFO The IP address for the virtual interface has been released INFO The IP address for the virtual interface has changed to INFO The ISAKMP port 500 is already in use Port will be used as the ISAKMP source port INFO The peer is not responding to phase 2 ISAKMP requests to INFO The phase 1 SA has been deleted INFO The phase 1 SA has died INFO The phase 2 SA has been deleted INFO The phase 2 SA has died INFO The SA lifetime for phase 1 is seconds INFO The SA lifetime for phase 2 is seconds INFO The soft lifetime has expired for phase 1 INFO The soft lifetime has expired for phase 2 with INFO The system ARP cache has been flushed Page 60 SonicWALL Global VPN Client 4 2 Administrator s Guide Table 3 Log Viewer Info Messages INFO Unable to encrypt payload INFO User authentication has failed INFO User authentication has succeeded INFO User authentication information is needed to complete the connection INFO XAuth has requested a username but one has not yet been specified Log Viewer Warning Messages The following table lists possible Warning messages Table 4 Log Viewer Warning Message
104. w provides additional information about the state of VPN tunnels In addition to the states of enabled disabled and connected the Global VPN Client now indicates when tunnels are authenticating provisioning and connecting e Tunnel Status Pop Up Window The Global VPN Client now alerts users when tunnels are connected or disconnected by displaying a small pop up window Smart Card and USB Token Authentication The Global VPN Client is now integrated with the Microsoft Cryptographic Application Program MS CryptoAPI or MSCAPI which enables the Global VPN Client to support user authentication using digital certificates on Smart cards and USB tokens NAT T RFC 3947 Support Allows for automatic detection of NAT along the path between two IKE peers during IKE Phase 1 negotiation On detection of NAT in middle packets are UDP encapsulated using port 4500 DNS Redirect DNS queries to DNS suffix associated with Virtual Adapter are not sent on the physical adapter Tunnel All Support Enhancement Provides the ability to route clear traffic to directly connected network interfaces that are configured with the Route All policy which is generally used in the WLAN zone Program Auto Start on VPN Connection Automatically launches a program with optional arguments when successful VPN connections are established as specified in the Connection Properties dialog box Page 2 SonicWALL Global VPN Client 4 2 Administrator s Guide Globa
105. way typically specifies the use of XAUTH for determining GroupVPN policy membership by requiring a username and password either for authentication against the gateway s internal user database or via an external RADIUS service If the SonicWALL VPN gateway is provisioned to prompt you for the username and password to enter the remote network the Enter Username and Password dialog box appears Type your username and password If permitted by the gatewa y check Remember Username and Password to cache your username and password to automatically log in for future VPN connections Click OK to continue with establishing your VPN connection qateway sonscmall con gt xj Enter lbernamne and Password This peer requires that you log in wih a usemane and password Paces enter yout usemame and password assigned to you by pour netvundk wishin dy The peer does not allow saving of username and password or gj cms Creating a Connection Shortcut To streamline enabling a VPN connection you can place a VPN connection on the desktop taskbar or Start menu You can also place the connection at any other location on your system To create a shortcut 1 Select the VPN connection you want to create a shortcut for in the SonicWALL Global VPN Client window 2 Choose File gt Create Shortcut and select the shortcut option you want You can select from On the Desktop On the Task Bar In the Start Menu or Select a Location You can also right cl
106. wer Messages ERROR Invalid DOI in notify message ERROR called with invalid parameters ERROR A phase 2 IV has already been created ERROR An error occurred ERROR Attributes were specified but not offered ERROR Authentication algorithm is not supported ERROR CA certificate not found in list ERROR Calculated policy configuration attributes length does not match length of attributes set into policy configuration payload ERROR Calculated XAuth attributes length does not match length of attributes set into XAuth payload ERROR Can not change the Diffie Hellman group for PFS ERROR Can not process packet that does not have at least one payload ERROR Can not process unsupported mode config type ERROR Can not process unsupported XAuth type ERROR Can not set IPSEC proposals into empty SA list ERROR Cannot do quick mode no SA s to negotiate ERROR certificate error ERROR Certificate ID not specified ERROR Deallocation of event publisher context failed ERROR Diffie Hellman group generator length has not been set ERROR Diffie Hellman group prime length has not been set ERROR DSS signature processing failed signature is not valid ERROR Encryption algorithm is not supported ERROR ESP transform algorithm is not supported ERROR Failed to add a new AH entry to the phase 2 SA list ERROR Failed to add a new ESP entry to the phase 2 SA list
107. ze of the system interfaces table ERROR Failed to get the size of the system IP address table ERROR Failed to get the system interface table ERROR Failed to get the system IP address table ERROR Failed to get transforms from SA list ERROR Failed to match initiator cookie ERROR Failed to match responder cookie ERROR Failed to parse certificate data ERROR Failed to parse configuration file ERROR Failed to read the size of an incoming ISAKMP packet ERROR Failed to re allocate bytes ERROR Failed to receive an incoming ISAKMP packet ERROR Failed to receive an incoming ISAKMP packet The length is incorrect ERROR Failed to send an outgoing ISAKMP packet ERROR Failed to set policy configuration attributes into payload ERROR Failed to set proposals into phase 1 SA payload ERROR Failed to set proposals into phase 2 SA payload ERROR Failed to set responder lifetype attributes ERROR Failed to set the ESP attributes from the SA payload into the SA ERROR Failed to set the IPSEC AH attributes into the phase 2 SA ERROR Failed to set the IPSEC ESP attributes into the phase 2 SA ERROR Failed to set the OAKLEY attributes into the phase 1 SA ERROR Failed to set vendor ID into packet payload ERROR Failed to set XAuth attributes into payload ERROR Failed to sign hash ERROR Failed to verify certificate signature ERROR Failed to verify informational message hash payload ERROR Failed to verify mode config message hash

SonicWALL Global VPN Client 4.2 Administrator`s Guide, rev B

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