User`s Guide - Wave Broadband
Contents
1. Message Indicator A B Indicator Lights when a message is waiting Lights if optional switch is activated POWER switch SELECT switch Turns the DCT on or off Selects menu options MENU switch GUIDE switch Displays the menu area Displays the program guide INFO switch A B switch Displays current channel and program information Manually enables RF bypass function optional MOTOROLA 88888 eos CUROR POWER REMOTE Moves cursor around program indicator indicator CARD DCT 6400 Series guide and menu screens Lights to indicate Lights to indicate Not active AUDIO IN L R DCTison remote control Not active isin use USB VIDEO IN Display CHANNEL Not active Not active Displays channel number Scrolls down or and time of day up through the channels Is my TV High Definition You can examine your TV to determine what inputs are available to use Some Enhanced Definition televisions EDTV will have inputs usually associated with HDTV service To be certain whether your TV is HDTV you will want to refer to the user s manual Installing High Definition Television High definition television HDTV can be viewed using component RCA HDMI or DVI connections Not all HD DCTs have the same connections and will usually have either HDMI or DVI not both If you wish to use the HDMI or DVI connection on your HDTV but your DCT does not have the appropriate connection you can call our customer service department or2. Coaxial SPDIF Sony Philips Digital InterFace is a single cable that delivers Dolby Digital 5 1 audio output It can be used to connect a DCT to a stereo tuner Optical SPDIF is a single cable that delivers the best available Dolby Digital 5 1 audio output It can be used to connect a DCT to a stereo tuner Cable Television Basic Cable Wave Basic Cable is simple to install You don t need any additional devices and you can connect to any cable ready TV in your home provided you have activated your Wave cable service To connect to Wave cable you simply run a coaxial cable from your wall mounted cable outlet to your cable ready television set or to your VCR If you find that your cable outlet is not activated or you need additional cable outlets installed in your home please contact us to schedule a professional installation Installing Basic Cable The connection from the outlet to your TV or VCR will always be coaxial cable If you use a VCR you can use a different cable from your VCR to your TV Check connections to ensure they are threaded correctly and firmly tighten by hand do not use tools to tighten Ifyou use a VCR you will need to tune your TV to channel 3 or 4 to watch cable Check the VCR user manual for more information Since your personal components may vary as well please refer to your user manual s for installation of those components Some channels in Basic Cable may require additional
3. 5 x audio or PCM output connection 7 YPbPr Component video output HDTV 14 Power cord connector Currently not active Digital Video Recorder Troubleshooting DVR Operation Safety A DVR requires plenty of open space for ventilation It is preferable to have at least 2 of clearance above the DVR and 1 of clearance to the left and right sides of the DVR Do not place the DVR in a closed cabinet e If the fan in the DVR is making an excessive amount of noise check the ventilation and feel how much heat is being generated around it The DVR may need to be placed in a different position that allows more air flow The troubleshooting tips for Digital Cable p 13 and HDTV p 17 also apply to possible issues with a DVR However if it is necessary to power cycle the equipment you will want to leave the DVR unplugged for two minutes or until it is no longer warm to the touch After a power cycle of the DVR it may take up to one hour for the menu features to be restored However the LIST button on the remote should work to access recorded programs once TV reception has returned Many DVRs are manufactured with data connections such as USB ethernet IEEE 1394 firewire and SATA for future functionality These connections are not active at this time LA LA 3 High Speed Internet This guide will help you become acquainted with Wave s internet service and provide step by step instructi
4. Danielle Way Folsom CA 95630 Town of Loomis 6140 Horseshoe Bar Road Suite K Loomis CA 95650 City of Colfax 33 South Main Street Colfax CA 95713 Pinebrook Village 214 Prospect St Folsom CA 95630 Oregon City of Mill City 252 SW Cedar Street Mill City OR 97360 Clackamas County 2051 Kaen Street Oregon City OR 97045 City of Sandy 39250 Pioneer Boulevard Sandy OR 97055 City of Mount Angel 5 N Garfield St Mt Angel OR 97362 City of Silverton 306 S Water Street Silverton OR 97381 City of Aumsville 595 Main Street Aumsville OR 97325 City of Aurora 21420 Main Street Aurora OR 97002 City of Barlow 106 N Main Street Barlow OR 97013 City of Canby 182 N Holly Street Canby OR 97013 City of Donald 10790 Main Street NE Donald OR 97020 City of Gates 101 Sorbin Avenue Gates OR 97346 City of Gervais 524 Fourth Street Gervais OR 97026 City of Hubbard 3720 Second Street Hubbard OR 97032 City of Lyons 449 5th Street Lyons OR 97358 City of Molalla 117 S Molalla Avenue Molalla OR 97038 City of Sheridan 120 SW Mill Street Sheridan OR 97378 City of Stayton 362 North 3rd Avenue Stayton OR 97383 City of Sublimity City of Turner 7250 Third Street Turner OR 97392 Clackamas County 2051 Kaen Road Oregon City OR 97045 Marion County 555 Court Street NE Salem OR 97301 245 NW Johnson Street Sublimity OR 97385 0510 WAVE BROAD
5. Press 0 for helpful hints Changing Your Greeting Name and PIN Access your voice mail by dialing 9 or your phone number followed by your PIN Press 3 to change your greeting and follow the prompts To change your name press 3 for the greetings menu then press 3 to change your name and follow the prompts To change your PIN press 4 for mailbox settings then press 3 for security options and follow the prompts Message Indicator If you have a new voice mail you will notice a staggered dial tone when you pick up the line This will continue until you have called and checked your voice mail WavePhone Calling Features The following features are included with Unlimited Phone or can be added to our other phone plans for an additional monthly charge e Call Waiting A tone will announce an incoming call when you are already on the phone This feature comes automatically activated when included with or added to your Wave Phone service Cancel Call Waiting 70 Turn off call waiting on a per call basis Enter the code before making the call Caller ID amp Call Waiting Caller ID View caller information for incoming calls These features come automatically activated when included with or added to your WavePhone service e Caller ID Block 67 Block your Caller ID information from displaying on outbound calls on a per call basis Enter the code before making the call e Disable Caller ID Priv
6. Shelton WA 98584 FCC Community Unit WA 0332 WA 0335 City of Sequim 152 W Cedar Sequim WA 98382 FCC Community Unit WA 0135 Skagit County Treasurer PO Box 1306 Mount Vernon WA 98273 FCC Community Unit WA 0412 County of Snohomish 6th Floor County Admin Bldg Everett WA 98201 FCC Community Unit WA 0468 WA 0336 City of Stanwood 10220 270th St NW Stanwood WA 98292 FCC Community Unit WA0289 Swinomish Tribal Community PO Box 817 La Conner WA 98257 FCC Community Unit WA0440 Whatcom County 311 Grand Ave Bellingham WA 98225 FCC Community Unit WA 0540 WA 0474 City of Port Angeles City Clerk P O Box 1150 Port Angeles WA 98362 FCC Community Unit WA 0134 City of Port Orchard 214 Prospect St Port Orchard WA 98366 FCC Community Unit WA 0167 WA 0168 California City of West Sacramento Administrative Dept PO Box 966 West Sacramento CA 95691 City of Winters 318 First St Winters CA 95691 City of Woodland City Hall 300 First St Woodland WA 95695 City of Dixon 600 E A St Dixon CA 95620 3619 Summerset at Rio Vista Braddock amp Logam Group 4155 Blackhawk Plaza Danville CA 94506 City of Rio Vista PO Box 745 Rio Vista CA 94571 California cont Humboldt County 825 5th Street Room 111 Eureka CA 95501 City of Lincoln 640 5th Street Lincoln CA 95648 Placer County 2986 Richardson Dr Auburn CA 95603 Lakeside Village Mobile Home Park Park Mgr 410
7. audio Cable Television Connecting a DCT to your HDTV Audio Only For RCA Audio Connect the audio RCA cable to the right red and left white connectors on the back of the DCT and your HDTV For coaxial or optical SPDIF Connect either the coaxial or the SPDIF cable to the connectors on the back of the DCT and your Surround Sound stereo tuner High Definition Television Troubleshooting Ifyou do not have a picture on your HDTV turn off all equipment and check your connections Some connectors such as HDMI can slip loose of the equipment in which case you ll want all equipment off when reconnecting e If the picture is not displaying correctly with a digital connection you may need to switch to an analog connection to troubleshoot your settings The DCT output settings must match your HDTV input settings To check the DCT output settings turn the DCT off and hold down the Info and Guide buttons on the front panel at the same time To check your HDTV input settings check the manual or contact the support department for your HDTV manufacturer Many home theater systems use automatic switching allowing you to connect multiple devices to the receiver and connect a single cable from the receiver to the television If you use a receiver between the DCT and your HDTV and encounter any problems try bypassing the receiver Some receivers do not relay all digital copy protection signals which prevents the picture from b
8. found in the back of your computer with a port that looks simi NIC Port lar to a telephone jack but somewhat larger Alternatively most computers have one or more USB ports built in This is a small rectangular port on the front or rear panel of the case and will be labeled USB USB Port 1 Ethernet The Ethernet port provides a connection to Ethernet equipped computers using a cable 1 terminated with an RJ 45 connector asm LaNUSHIa oun i 2 2 USB The USB port provides a connection to USB E equipped computers 3 Cable The Cable port provides a connection to the i coaxial cable coax outlet 3 4 4 12VDC This connector provides power to the cable modem SSS High Speed Internet Configuring Your Computer Once the cable modem is online and connected to your computer it is necessary to set up your computer to access the internet through the modem If you do not have a NIC and are connecting with USB it is necessary to first install the USB drivers from the CD ROM If you are using Windows 98 SE or Windows ME you may also need your Windows operating system software CD A Important If your computer has a NIC you do not need to install software and you will have better computer performance by using Ethernet Skip this section and follow the instructions for your operating system Installing USB Software Windows PC If you connect the modem to your computer with a USB cable and Windows
9. lines While using three way calling call waiting is unavailable WavePhone Troubleshooting Tips Power cycling a Telephony Modem will often resolve most phone issues If your Telephony Modem has a battery backup please remove it before attempting a power cycle 1 Unplug the power from the MTA for one full minute 2 Plug the power back into the MTA and wait for all the lights to become solid 3 Pick up your hand set and check for dial tone Note It can take up to 5 minutes for phone service to restore after a power cycle Ifthe Online light is blinking on your modem press the standby button to take your MTA out of standby mode Ifthe Downstream DS or Upstream US lights are blinking see the internet troubleshooting steps located on page 27 Unplug the phone line from Line 1 in the back of the MTA and set aside Plug a non cordless phone directly into the MTA and test for dial tone If there is a dial tone plug each of your phones in one at a time to try and find the piece of equipment causing the problem Some equipment such as fax machines certain cordless phones and caller ID units were designed before digital phone service was available Please check with the manufacturer to determine if your equipment can be used with a digital phone line Voice Mail can interfere with a fax machine by taking the calls and or confusing a fax machine into thinking there is no dial tone Plug a phone directly into the line
10. net Wave to sign up today Pay in Person In addition to the methods mentioned above you may stop by one of our designated payment locations to pay your bill in person Check for the location nearest you on the following pages Payment Locations Washington Arlington Lakewood Payments Only Posting may take up to a week 24 Hour Drop Box Lakewood Grocery 1507 172nd St NE Arlington WA 98223 Bangor Full Service Office Mon Fri 8 30 am 5 00 pm Closed 12 1 pm 24 Hour Drop Box Wave Broadband 2720 Ohio St Silverdale WA 98315 Belfair Full Service Office Mon Fri 8 30 am 5 pm Closed 1 2 pm Sat9am 1 pm Wave Broadband 23910 NE State Highway 3 in Chamber Building Belfair WA 98528 Burlington Payments Only Posting may take up to a week 24 Hour Drop Box Index Cable 1781 Old Hwy 99 N Rd Burlington WA 98233 Clear Lake Payments Only Posting may take up to a week Mon Sun 7 am 8pm Clear Lake Market 12689 State Route 9 Clear Lake WA 98235 La Conner Full Service Office Drive Up Payment Drop Box Mon Sat 8 am 5pm Closed Sat 12 00 1 00 pm Wave Broadband 15 South Maple Avenue LaConner WA 98257 Mt Vernon Payments amp Equipment Drop off Posting may take up to a week Mon Thurs 6 am 9pm Fri6am 10 pm Sat Sun 7 am 8pm Big Lake Grocery 16818 Lake View Blvd Mt Vernon WA 98274 Port Angeles Full Service Office Mon Fri 9 am 5 pm 24 Hour Drop Box Wave Broadband 7
11. stop by your local office to get a DCT with the connections you want What kind of connection do want In most cases component RCA HDMI and DVI connections provide comparable quality pictures and RCA cables can be easier to use However if your HDTV is 42 or larger or capable of 1080p resolution you will likely notice a superior picture from HDMI or DVI Similarly if you use the speakers on your HDTV audio RCA connections will provide comparable sound quality to SPDIF cables However if you are using a stereo tuner with Surround Sound you will receive superior audio quality by using a coaxial or optical SPDIF cable Cable Television Connecting to an HDTV using Component Video or DVI Connections Video Only DCT6400 Series DVI connection HDMI Operation Safety A Before connecting or disconnecting any HDMI cable all equipment must be powered off Otherwise it is possible to overload and damage the cable and or the equipment Connecting to an HDTV using Component Video or HDMI Connections Video Only T Component video DCH6416 Series connection Cable in c Either or HDMI Se connection VIDEO INPUT CABLE ANTENNAIN JEEE 1394 Cable Television Connecting a DCT to your HDTV Video First connect the coaxial cable to the cable wall outlet an
12. the lights on the front of the MTA turn off and then release 911 E911 Emergency Information If you attempt to install or use the Wave Broadband equipment or VolP services at another location the VoIP services including but not limited to 911 E911 may fail to function or may function improperly WavePhone service is electrically powered and that service including the ability to access 911 services security and medical monitoring services may not operate in the event of an area power outage or if the cable connection is disrupted or not operating Included with your equipment are advisory warning stickers that provide information regarding the limitations of 911 E911 service with VoIP services Please place these stickers on or near the equipment used with WavePhone services WavePhone MyWavePhone com Portal Check voice mail messages online at http www mywavephone com Set up your voicemail preferences Manage your WavePhone features such as voicemail call forwarding call screening and contact list Get e mail alerts when you receive voicemails Detailed instructions for using the WavePhone Portal can be found at http www wavebroadband com mywavephone E Go to http www mywavephone com SSN Use your voicemail PIN to log into the Contacts meds reste Mom Phone Portal tham D M Missed Cai Time of coll fitghesettintens WALES CALLER LEE am 050 555 1212 WIRELESS CALLER n LLL WIRE
13. 25 E First Street Port Angeles WA 98362 Port Orchard Full Service Office Mon Fri 8 30 am 5 30pm Sat 9 00 am 6 00 pm 24 Hour Drop Box Wave Broadband 4519 SE Mile Hill Drive Port Orchard WA 98366 Sedro Woolley Payments only Posting may take up to a week Mon Thurs 6 am 8 pm Fri 6 am 8 30pm Sat 7 am 8 30pm Sun 8am 8 pm Glen Haven Store 3094 Glenhaven Drive Sedro Woolley WA 98284 Sequim Full Service Office Mon Saturday 8 30 am 5 30 pm Closed Sat 12 00 pm 1 00 pm Wave Broadband 153 S Sunnyside Avenue Sequim WA 98382 Across from Post Office Sequim Payments only Posting may take up to a week 24 Hour Drop Box Sequim City Hall 152 W Cedar St Sequim WA 98382 Payment Locations Washington cont Silverdale Full Service Office Mon Sat 9 am 6 pm Wave Broadband 9853 Silverdale Way NW Ste 102 Silverdale WA 98383 next to Papa John s Pizza Stanwood Full Service Office Mon Sat 9 am 6 pm Closed 12 1 pm Sat 24 Hour Drop Box Wave Broadband 9300 271st NW Suite B 1 Stanwood WA 98292 Oregon Canby Full Service Office Mon Wed Fri 8 am 5pm Tues 9 00 am 5 pm closed daily 12 30 1 30 pm Wave Broadband 353 NW 2nd Street Canby OR 97373 Sandy Full Service Office Mon Fri 9 am 6pm Sat 9am 7pm Wave Broadband 36653 Hwy 26 Sandy OR 97055 Sheridan Full Service Office Mon Wed Fri 8 am 5pm Tues 9am 5pm closed daily 12 30 1
14. 30 pm 128 North Bridge Street Sheridan OR 97378 Silverton Payments Only Mon Fri 9am 9pm Sat 9am 7pm Sun 9am 6pm Hi School Pharmacy 406 McClaine Street Silverton OR 97381 Stayton Full Service Office Mon Wed Fri 8 am 5pm Tues 9am 5pm closed daily 12 30 1 30 pm Wave Broadband 277 3rd Avenue Stayton OR 97383 Woodburn Full Service Office Mon Fri 9am 6 pm Sat 10am 2 30pm Wave Broadband 669 Glatt Circle Woodburn OR 97071 California Auburn Full Service Office Mon Wed Fri 8 am 5 pm Thurs 8 am to 6pm 24 Hour Drop Box Wave Broadband 1015 Lincoln Way Auburn CA 95602 Dixon Payments only Mon Fri 9 30 am 6 30 pm Sat 9 30 am 5 30 pm Hometown Market 925 N Adams Street Dixon CA 95620 Garberville Full Service Office Mon Fri 8 00 am 5 00 pm closed daily 1 pm 2 pm 24 Hour Drop Box Wave Broadband 615 Bear Creek Road Garberville CA 95542 Lincoln Full Service Office Mon Fri 8 am 5pm 24 Hour Drop Box Wave Broadband 554E Street Lincoln CA 95648 Rocklin Full Service Office Mon Fri 8 am 6pm Sat 10am 4pm 24 Hour Drop Box Wave Broadband 4120 Citrus Ave Rocklin CA 95677 West Sacramento Full Service Office Mon Fri 8 00 am 6 00 pm Sat 10am 4pm Wave Broadband 1031 Triangle Court West Sacramento CA 95605 Winters Payments only Mon Fri 8 am 7 pm Sat 8am 6pm Sun 8am 5pm Pacific Ace Hardware 35 Main Street Winters CA
15. 95694 Woodland Full Service Office Mon Fri 8 30 am 5 30pm Wave Broadband 1296 E Gibson Road Suite D Woodland CA 95776 Using your remote control For additional settings and information please visit WaveBroadband com System On Off Turns on off two three four or all five devices with one button press Menu Displays the i Guide Menu Guide Displays the program guide listings Settings Displays the I Guide Settings Menu OK Selects highlighted screen options Help Opens Help Vol Raises or lowers the sound level Day Skip forward or backward a whole day in the program guide Mute Silences the audio Press to activate Press this key again to restore sound to the previous level Fav Views favorite channels 2 Replays the previous few seconds of a program List Displays a list of programs that you have recorded allowing you to select one for viewing PPV Direct access to Pay Per View May be custom programmed see page 8 On Off Opens or closes the PIP window Input Selects the video source on your television Swap Switches a dual tuner DVR between the two tuners On a television switches the channels between the PIP and the main screen Power Allows you to turn on and off your TV VCR DVD AUX and CABLE box AUX DVD VCR TV CBL Used to select the device you wish to operate and indicates remote control activity Info Displ
16. BAND 1 866 WAVE 123 WaveBroadband com 2010 WaveDivision Holdings LLC
17. HDDUALTUNERDVR DCH Al m 1 USB 2 0 High Speed Connector Not active 2 3 4 5 6 7 8 Cursor menu navigation Select selects menu options Power turns the receiver on and off standby Menu displays the menu Guide displays the program guide Info displays current channel and program information Format change the video output format 9 Channel changes channel up or down Availability of certain features is dependent upon application support You may refer to the diagrams on page 14 and 15 of this User s Guide for installation or for additional diagrams and connection options visit WaveBroadband com Once your DVR is connected refer to the i Guide quick reference guide included with your welcome kit for instructions on using the DVR menus Cable Television DCH6416 Series 1 2 4 6 7 8 10 12 13 14 1 Cable In Connects to cable signal from 8 Video Audio Composite Video SDTV your wall outlet Audio inputs and outputs 2 RF Out Ch 3 4 modulated audio video 9 HDMI High Definition TV HDTV SDTV to DVD players or VCRs connector 3 M Card Inserted M Card 10 eSATA External Serial ATA disk interface 4 Serial Service only 11 Ethernet Network connection 5 S Video Connects to S Video SDTV 12 USB 2 0 High Speed peripheral device inputs of TV or VCR connection 6 Digital Audio S PDIF Provides Dolby 13 IEEE 1394 Audio and video device Digital
18. LESS CALLER n LLL WIRELESS CALLER n dum WIRELESS CALLER n LLL WIRELESS CALLER n Pru RESTRICTED Lo 18 30 am RESTRICTED yn LL am 5 909 2179 n Lad Uteoen no na Setting Up Your Voice Mailbox To set up your voice mailbox for the first time you must dial 9 or your telephone number from your home phone You will be prompted to create a PIN of four to twenty digits Record a name announcement Record a personal greeting or select one of the standard greeting options Prompts will allow you to correct and re record announcements in case you are not satisfied with what you have recorded Accessing Your Voice Mail From home dial 9 or your telephone number Away from home dial your telephone number and press during the greeting Online go to http www mywavephone com WavePhone Voice Mail Features Incoming calls will be forwarded to voicemail after 24 seconds 4 rings by default You can change this setting at MyWavePhone com Each message is time and date stamped Messages can be up to 2 minutes in length You can store up to 30 messages or 60 minutes worth of messages Messages can be saved for up to 30 days To save messages press 2 To fast forward 5 seconds during message playback press 99 To rewind 5 seconds during message playback press 77 Press 4t to keep the current message and skip to the next message To delete a message press 3 To reply to a message press 4
19. WAVE BROADBAND Choose Well Choose Wave User s Guide 1 866 WAVE 123 WaveBroadband com Table of Contents Leu nE 3 How to Contact Us Payment Options 4 Payment Locatioris rettet treti ninh stress s cos copiae reb k sepa 5 Using Your Remote crt toten ctii e ei acea la dense antenne 7 Programming Your Remote nc nen trece cesare roban cene 8 Cable Television Audio Video Cable Sessera 9 Basic Cable st t an ado unen REN 10 Installing Basic Cable Digital Cable rect tem triti tieniti este rore eet 11 Installing Digital Receiver Digital Cable Troubleshooting High Definition TV oeste etes R 14 Installing your HD DVR Receiver HD Troubleshooting Digital Video Recorder titres rotes reete 18 Installing your DVR DVR Troubleshooting High Speed Internet Your Cable Modem ee aeiveccerer tiem otto etes b es Gee naana 20 Installing Cable Modem Configuring Your Computer rm 22 Wave Email Getting Set Up Server Settings High Speed Internet Troubleshooting eee 27 WavePhone Phone Eq ilpmenhti uui tet ces ranae ie Eten tinta 28 Standby Button amp Battery Backup 30 MyWavePhone com Portal serrer 31 Mose 32 Setting Up Changing Your Greeting Name and PIN Calling Featiles sert eher iter itti heure tete itio t stie reU 33 Troubleshootirig uio shit ee
20. acy 82 Turn off Caller ID Privacy on a per call basis Enter the code before making the call Note This feature is used if you have Caller ID Privacy set as a permanent feature on your WavePhone You will receive a message when calling an individual who does not accept anonymous calls Simply hang up dial 82 and try again e Repeat Dial 66 If you receive a busy signal when making a call you can hang up pick up the receiver again and enter the code The system will continue to call the last number you dialed for up to 30 minutes Once that line is free your phone will ring with a distinctive ring You may continue to make and receive phone calls as normal while this feature is activated e Cancel Repeat Dial 86 Disable repeat dial before the 30 minute time frame is over e Return Call 69 Return the call of the last person who called you Like Repeat Dial if the line is busy it will continue to redial the number for up to 30 minutes Note If the caller is calling you from a cellular phone this feature will tell you the number of the last caller but you will receive a busy signal if you attempt to dial them back through the Return Call menu Simply hang up and dial the number directly Cancel Return Dial 86 Disable return call before the 30 minute time frame is over WavePhone Call Forward 72 Forward incoming calls to another telephone number If you forward calls to a long distance number long d
21. and listen for a staggered dial tone If a staggered dial tone exists you must first check the voice mail on that line and then call Customer Service to have the voice mail feature removed Call Data Records If you are having technical difficulties with an existing feature of your WavePhone service it is very helpful to have a call data record ready before calling technical support Simply write down the date time and phone number or feature you are attempting to dial as an example to give to our technical support representative This information will allow us to investigate the error more quickly The official Wave Broadband local franchise authority names and addresses are below Please do not mail payments to your local franchise authority Washington City of Bremerton 239 4th St Bremerton WA 98377 FCC Community Unit WA 0229 County of Clallam Courthouse 223 E 4th St Port Angeles WA 98362 FCC Community Unit WA 0177 WA 0257 Island County Engineer PO Box 5000 Coupeville WA 98239 FCC Community Unit WA 0274 Subase Bangor 1100 Hunley Rd Silverdale WA 98383 Naval Station Bremerton PSNS BLDG 943 3 120 S Dewey St Bremerton WA 98314 Kitsap County Telecommunications Dept 614 Division St Port Orchard WA 98366 FCC Community Unit WA 0249 WA 0311 WA 0313 WA 0321 WA 0491 WA 0492 Town of La Conner PO Box 400 La Conner WA 98257 FCC Community Unit WA 0324 Mason County 411 N 5th St
22. ays information about the program currently playing or highlighted in the program guide Page Accesses pages above or below the information currently displayed Exit Exit from current screen Highlight an item from the on screen choices A B C Currently not in use Chay Selects the next higher or lower channel Last Accesses the previously tuned channel Live Displays live television programming VCR DVD VOD Keys Perform standard VCR and DVD functions when in VCR and DVD mode and TV On Demand functions when in CABLE mode Number Pad Enter numbers to tune to channels Also make numeric entries on on screen menus You can also use the Ch and the guide as alternate ways to tune to channels Aspect Change the viewing aspect H Selects the next higher or lower channel in the PIP window Move Moves the PIP window to another location on the screen VOD Direct access to TV On Demand May be custom programmed see page 8 Note Your remote may vary from the one shown here however the basic functions should remain the same To see detailed diagrams of most Wave remotes please visit WaveBroadband com Not available in all areas Programming your remote control For additional settings and information please visit WaveBroadband com Auto Search Method Your cable remote may be used to control other devices within your entertainment system You can use the Auto Search Method to f
23. button and the OK button simultaneously for 3 seconds The CBL device LED will turn on TIP The device LED will turn on for 20 seconds The next step must be entered while LED is on STEP 2 Press the VOL4 button STEP 3 Press the CBL button The device LED will blink twice to confirm the programming To return to the original state If you wish to restore the TV volume control in CBL mode repeat the above steps by pressing TV in STEP 3 Programming for Advanced Function In the CBL mode the VOD and PPV buttons can be programmed to act as a macro or favorite channel button You can send up to ten commands with one button press STEP 1 Press the CBL button to select the CBL mode STEP 2 Press the VOD or PPV button and OK button simultaneously for 3 seconds the CBL device LED will turn on for 20 seconds STEP3 Pressupto 10 buttons you wish to store The CBL device LED will blink once for each command entered STEP 4 Press the CH button to store the functions that were selected The CBL device LED will blink twice to confirm storage of the functions Low Battery Warning When the batteries are low and need to be replaced the remote control LED will blink 2 times in sequence whenever a POWER button is pressed to turn on equipment SS Audio Video Cables Make the Best Connection The cables you use to connect cable to your home entertainment equipment could be as simple as a single
24. d This may require you to be temporarily disconnected until a power cycle is performed If your modem disconnects you will not be able to use the phone until service is restored or a power cycle is performed See the Troubleshooting section on page 36 for more troubleshooting steps Standby Button Some MTAs have a Standby button on the front of the unit Pressing the Standby button will either suspend or activate your computers connection to the Internet Online Mode Modem is online indicated by an illuminated Online light on the Telephony Modem Standby Mode Modem is offline and in standby indicated by a blinking Online light The Standby button does not affect telephone service telephony service will work regardless of the status of your computer s connection to the internet Battery Backup Not all Telephony Modems MTAs have a battery backup If your MTA does not have a battery light on the front then you do not have a battery backup The battery backup will allow your phone service to continue to work for a short period of time should you lose power However if Wave s network facilities are without power due to a local outage cable service will not work including your WavePhone service Reset Button Using a paper clip to push the Reset button on the back of the Telephony Modem will reset the modem Straighten a paper clip and press into the reset hole in the back of the MTA e Hold down this button until
25. d the CABLE IN connector on the DCT For RCA Component Video YPbPr Connect the component video cables to the Y green Pb blue and Pr red connectors on the back of the DCT and your HDTV For DVI Connect the DVI cable to the DVI D OUT connector on the DCT and the DVI HDTV connector on your HDTV For HDMI audio and video Connect the HDMI cable to the HDMI OUT connector on the DCT and the HDMI IN connector on your HDTV Ifyou are using a HDMI capable receiver connect one HDMI cable to the HDMI OUT connector on the DCT and the HDMI IN connector on your receiver Connect the second HDMI cable to the HDMI OUT on your receiver and the HDMI IN connector on your HDTV The HDMI equipment must be turned on in order First turn on the DCT then turn on your HDMI capable receiver if you have one then turn on your HDTV Connecting to an HDTV using optical SPDIF or RCA Connections Audio Only DCH6416 Series L R audio 7 connection Cable in Optional lt gt Optional lt i gt SPDIF optical connection digital audio HDTV or Surround Sound Stereo Tuner A Component Video Input OPTICAL S PDIF EH 5 AUDIO Coax POTE SPDIF coaxial AER Ce connection auno rieur digital audio The HDMI connection also provides audio No additional audio connections are required ifthe TV speakers are used for
26. dicates Ethernet or USB connectivity between the MTA and computer 6 TelephoneLine 1 indicates status of line 1 7 TelephoneLine 2 indicates status of line 2 8 Battery indicates status of the battery in the MTA Operation Safety Connecting the Telephony Modem MTA to your existing telephone wiring should be performed by a professional installer Failure to do so may result in electrical shock loss of phone service loss of 911 E911 service and or permanent damage to the Telephony Modem Power guum Outlet LY L Phone 1 rT Phone 2 amp Computer USB choice of either connection Computer Ethernet Standby Button on the front of the MTA Itterminates the USB Ethernet connection Cable Wall Outle Reset Button The WavePhone Telephony Modem can be connected to your computer to work as an internet modem as well as a phone While the MTA has two lines the second line is only active if you have purchased an additional line from Wave Broadband If problems exist with your phone service connecting a phone directly into the back of the MTA will bypass your existing wiring and help determine if the issue exists with the service or the wiring at your location WavePhone During a power outage your modem may lose power if it is not equipped with a battery backup or the battery has been draine
27. does not automatically open the Add New Hardware Wizard the USB port may be inactive or disabled You can try another USB port or use the Device Manager to enable the USB port if it is disabled To open the Device Manager right click on My Computer and select Properties and go to the Hardware or Device Manager tab Once the Add New Hardware Wizard is open follow the on screen instructions to install the USB driver software When the wizard asks what to do select Search for the best driver for your device and click Next On the following screen select Specify a location and choose your CD ROM drive click Next Add New Hardware Wizarc What do you wart Windows to do C Display a fet cf all the drives in specific Ibcation so you can select the denier you want fo WSB Device Drivers E Bjowte J ae De ces Limes Windows will find an updated driver from the selected location and will install that driver by default Click the Next button on each screen until installation begins Once loading the driver Windows may ask you to insert your Windows CD to add certain cabinet files or cabs If you do not have your Windows CD you can see if these files are already present on your computer click OK on the Insert Disk dialog box and you will be prompted to enter a location to copy files from Enter the path C Windows Options Cabs Click OK and wait for Windows to finish instal
28. e modem can connect to the internet without using the splitter If you have created a network in your home using a router you will want to power cycle both pieces of equipment 1 Unplug power to both the modem and the router 2 After 30 seconds without power restore power to the modem 3 Once the modem is online restore power to the router 4 Once the lights on the router indicate a connection repair the internet connection on each computer This may require restarting the computer If the cable modem indicates a connection to the internet but your computer cannot connect through a router you will need to bypass the router and plug one computer directly into the modem 1 Unplug the power to both the modem and the router 2 Useasingle Ethernet cable to connect the modem and one computer 3 After 30 seconds without power restore power to the modem 4 Once the modem is online repair the internet connection on the computer This may require restarting the computer If you are able to connect to the internet using a computer plugged directly into the modem but cannot connect using your router then your Wave internet service is working You will want to contact the support department for the manufacturer of your router If you received the router from Wave Broadband as part of our Wireless Home Networking service please contact our technical support department for problems connecting with the router If you are able to connec
29. eing displayed If you have no sound and are using a stereo tuner check the connections to and settings for the tuner If you have no sound only on HD channels your system may not be compatible with the multi channel audio formats available with HDMI and SPDIF If this is the case set the digital audio setting for your HDTV or stereo tuner to PCM This will convert the digital signal to an analog form the equipment can use If any additional equipment in your home theater is not working correctly you will want to refer to the user manual s for that equipment or contact the support department for that equipment The settings on audio video equipment vary greatly from one manufacturer to another and Wave Broadband technical support is not trained to troubleshoot third party equipment Cable Television Digital Video Recorder Wave s Digital Video Recorder DVR is installed in the same manner as a regular DCT depending on the equipment in your home Most Wave DVRs are capable of HD service How you choose to have it connected to your TV or home theater will depend on what services you have from Wave and what your equipment will support Not all DVR DCTs look the same and as equipment continues to evolve the one you receive may look different from the one that s pictured here however the diagram below should provide an adequate overview of the standard features found on most DVR DCT boxes DCH6416 Series MOTOROLA
30. equipment Check your Channel Lineup card for more information on which channels require equipment Digital Cable Wave Digital Cable gives you access to up to 300 channels of entertainment as well as digital music pay per view and interactive on screen programming guide Digital cable requires a digital cable terminal DCT installed in your home or a CableCard installed into a television with a card slot Not all DCTs look alike The one you receive may vary slightly from the diagrams on the following pages Cable Television Installing Digital Cable Connect your digital cable terminal to your TV or VCR by referring to the following diagrams After installation you may be receiving more channels than what you ordered Within 24 hours the DCT will automatically reset itself with your programming package oO 0 NOAUA A DCT2000 Series a LeS BBs Lights if optional A B switch is activated see 11 Lights to indicate that a message is present Refer to the Using Your Interactive Programming Guide for instructions on how to retrieve messages Normally displays current channel number or time of day in the diagnostic mode displays diagnostic codes Flashes when an error free signal is received from the remote control Lights when the unit is on Displays the interactive programming guide i Guide Moves the cursor in menu and program guide screens Displays current channel and program information Display
31. ider you choose with Wave High Speed Internet up to ten wavecable com email addresses are included with your service Each email address can store up to 30 MB of messages on Wave s mail server You can create an email address by going to www wavebroadband com click on the Support menu and then select Request Email Address Alternately you can call our technical support department and our staff can create one or more email addresses for you and help you configure your computer Once your email address is created you can configure email client software on your computer to access it such as Windows Mail Outlook Express or Mac Mail Any email software you use will need the following information to send and receive email for your wavecable com address Display Name Your full name as you want it to appear in emails Email Address Your email address eg johndoe wavecable com Incoming Mail Server mail wavecable com Outgoing Mail Server mail wavecable com Account Name The first part of your address eg johndoe Password The password you used when creating the address For complete instructions on how to set up the most common email client programs visit www wavebroadband com click on the Support menu and select Email Setup Using Another Email Provider If you wish to use another email service rather than the email that comes free with your A Wave internet you will need to use the account settings for incoming mail from that
32. ind the correct code number for your equipment by following the steps below STEP 1 Turnonthe equipment you wish to operate STEP2 Press the DEVICE button TV VCR DVD or AUX to be programmed and the OK button simultaneously for 3 seconds The device LED will turn on TIP The device LED will turn on for 20 seconds The next step must be entered while LED is on STEP 3 Press the CH or CH button one at atime or keep it pressed The remote will emit a series of power on off commands Release the CH or CH button as soon as the equipment turns off TIP You can verify that you selected the correct code by pressing the POWER button The equipment should either turn on or off STEP 4 Press the same DEVICE button to store the code The device LED will blink twice to confirm that the code has been stored It is possible to manually enter a code that directly corresponds to the brand of your device Refer to the instruction manual that came with your remote or to view the manual online please visit WaveBroadband com Programming Volume Control By following the steps below you can program the volume controls Volume Up and Volume Down from one device to operate in another device mode The default volume control settings on the remote control are as follows CBL TV TV TV VCR TV DVD TV AUX AUX If you wish to store the CBL volume control in CBL mode use the following steps STEP 1 Press the CBL
33. istance charges may apply depending on your Wave Phone package To activate Call Forwarding press 72 wait for the confirming beeps and then enter the phone number you would like calls forwarded to You will immediately get a courtesy call at the phone number where calls will be forwarded Answer the courtesy call to activate Call Forwarding If you cannot answer the courtesy call you must dial 72 again from your WavePhone and wait for the confirmation tone Cancel Call Forward 73 Disables current call forwarding e Selective Call Forwarding 63 Forward calls from a list of up to 12 people to another phone line All other calls will ring through normally Enter code again to edit or cancel Selective Call Forwarding Simply listen to the helpful prompts that will walk you through setting up adding and removing numbers or turning off this feature Note Selective Call Forwarding and Call Forwarding can be available on the same line but only one can be active at a time e Selective Call Rejection 60 Screen calls from up to 12 numbers that you specify Enter code again to edit or cancel Selective Call Rejection Simply listen to the helpful prompts that will walk you through setting up adding and removing numbers or turning off this feature e Selective Call Acceptance 64 Accept calls only from phone numbers that you specify Simply listen to the helpful prompts that will walk you through setting up adding and removing n
34. ity Flashing Transmitting or receiving data On A device such as a computer or hub is connected to the USB or Ethernet connectors on the back panel 7 Standby This light does not flash On Internet service is blocked because the Standby button was pressed If this light is on all other lights are off During normal operation the Power Receive Send and Online lights are on and the PC Activity light flashes when the cable modem is transferring data High Speed Internet Most cable modems other than the Motorola Surfboard indicate online status with a single cable light If the cable light is flashing the modem is acquiring a connection to the internet if it is solid the modem is online If the modem is not able to connect to the internet then the cable wall outlet may need to be adjusted Please call our support department to schedule a time when a Wave technician can perform this work If you are using a cable splitter to connect both the modem and your TV it will affect the signal received by the modem You can bypass the splitter and connect the modem directly to the wall outlet to see if the modem can connect to the internet without using the splitter Once the modem is connected to the internet connect the cable modem to your computer using either an Ethernet cable or USB cable A Ethernet or USB Cl Your computer may have a NIC also called an Ethernet card The NIC can be
35. key Adding a new number on two digit speed dial automatically replaces the previously saved number 1 Pickup the line and listen for the dial tone 2 Dial 75 and listen for a second dial tone 3 Enteratwo digit code from twenty to forty nine followed by the local or long distance number you want to store exactly how you would need to dial it to make the call and then press the button to store it 4 Listen for two beeps or a recording to confirm the number is stored and hang up Note To remove a speed dial number entirely simply dial 75 enter the two digit code you wish to remove and then press again Three Way Calling Bridge together two lines in addition to your own so that three separate individuals can speak on a single call 1 While on a call with one of the individuals you wish to conference with press the receiver button for one second You will get a dial tone and the other caller will be put on hold 2 Dialthe number of the third party When you get an answer press the receiver button briefly again and all three parties will be connected If the third party does not answer the phone press the receiver button two times to cancel You will still be connected to the first call 3 When either of the people you called hangs up you remain connected to the other person When you hang up everyone is disconnected Note Some phones have a flash or link button Use this instead of the receiver button to change
36. line to your television or as complicated as a multiple component home theater Your equipment will only work when using the right cables for the job and you should know how you are hooking up your components Check the connectors to see what cables you are using Coaxial cable or coax is the standard cable line that is installed in your home If you have basic or digital cable this may be the only kind of cable you need Composite RCA consists of three cables that deliver an analog output divided into red and white cables for stereo audio and a yellow cable for video They can be used to connect a Digital Cable Terminal DCT to a non HDTV a VCR or a stereo tuner S Video is a sharper alternative to the yellow RCA video cable but still using the red and white RCA audio cables It can be used to connect a DCT to a non HDTV or a VCR Component RCA consists of five cables that deliver the sharpest analog output divided into red and white cables for stereo audio and red green and blue cables for video They can be used to connect a DCT to a HDTV or a non HDTV HDMI High Definition Multimedia Interface is a single cable that delivers a digital audio and video output It can be used to connect a HD DCT to a HDTV You may still wish to use separate audio connections for Surround Sound DVI Digital Video Interface is a single cable that delivers a digital output It can be used to connect a HD DCT to a HDTV
37. ling software Then click Finish and restart your computer If you encounter an error installing cabinet files contact your computer manufacturer for support High Speed Internet Configuring Windows 98 SE Windows ME Click the Start button move the mouse over Settings and select Control Panel Double click the Network icon Inthe Network options make sure you are on the Configuration tab Inthelist of network components select TCP IP gt for your model of NIC or cable modem Click the Properties button Select Obtain an IP address automatically and Obtain DNS server address automatically Click the OK button Close the Network options by clicking the OK button Configuring Windows 2000 Click the Start button and select Control Panel Double click the Network and Dial Up Connections icon Enabled Intel 82559 Fast Ethemet LAN on Motherboard Enabled 3Com EtherLink 10 100 PCI For Complete PC Management NIC Double click Local Area Connection Select either USB or Ethernet Adapter NIC as appropriate Double click on Internet Protocol On the Properties screen select Obtain an IP address automatically and Obtain DNS server address automatically Click the OK button Close the Local Area Connection window by clicking the OK button Close the Network and Dial Up Connections con
38. me has been reset or if the TV is muted Ifyou have no sound and are using a stereo tuner check the cable connections and settings for the tuner Ifyou are not receiving all of your channels or if the on screen i Guide is showing One Moment Please for more than a few minutes power cycle the DCT by unplugging the power for one minute Your programming package should reload within a few minutes but the on screen i Guide and menu or the PPV and TV On Demand programming can each take up to one hour to reload Ifthe DCT indicates it is downloading programming with DL displayed on the front panel this process may take up to 30 minutes If you power cycle the DCT during this time the download will start over If the display shows DL for more than 30 minutes you should call our technical support department If the DCT shows another error code on the front panel please call our technical support department Ifyou have a TV with a CableCard and you lose some of the programming unplug the CableCard and power cycle the TV by unplugging the power for one minute Securely plug the CableCard back into the TV and then restore power to the set Cable Television High Definition Television High definition television HDTV combines extremely high resolution with Dolby Digital Surround Sound to provide a sharp viewing experience Not all HD DCTs look the same The one you receive may vary slightly from the diagram
39. n Local Area Connection Properties e Click the Close button on Local Area Connection Status IL eS SSS High Speed Internet Configuring Mac OS 8 5 9 2 Click on the Apple menu move the mouse over Control Panel and select TCP IP On the TCP IP control panel click on the Connect via menu and select Ethernet Click on the Configure menu and select Using DHCP Server Click on the File menu and select Quit Onthe warning dialog box that asks Save the changes to the current configuration Click the Save button Configuring Mac OSX 10 1 5 or later Click on the System Preferences icon in the System Dock or click on the Apple menu and select System Preferences Inthe System Preferences window click on the Network icon P eeo System Preferences e Inthe Network Preferences window Wm a e click on the Locations menu and select Show au Ouplays Sound Network Startup Disk Automatic Click on the Show menu and select Appearance E Dock E m Bed Built in Ethernet Click on the Configure menu and E 9 e 4 select Using DHCP Fara ev ee PA hic PR cie Make sure all other fields are black and e id Q click the Apply Now button p Eus is Close the Network Preferences window I MM M JJ High Speed Internet Wave Email While you can use any email prov
40. ons on how to install your cable modem It also provides instructions on how to create your wavecable com email account and configure it to work with email software on your computer Any standard cable modem will work with Wave service These instructions reference the Motorola Surfboard modem but can be used with any model If you have specific questions about your model of cable modem please check the user s manual many of which are available on WaveBroadband com Your Cable Modem First connect the coaxial cable to the wall outlet or cable splitter and to the CABLE port on the modem Thread and tighten the connections by hand do not use tools to tighten Then attach the power cord to the cable modem and plug the cord into an electrical outlet Check the modem lights to verify it is able to connect to the internet 1 Standby Press to suspend your Internet connection No data is transmitted or received when the Standby light is on All other front panel lights turn off until you press the Standby button again BR WN 2 Power Flashing Startup diagnostics in progress On The cable modem is powered on 3 Receive Flashing Scanning for a receive downstream channel connection On The downstream channel is connected C1 4 Send Flashing Scanning for a send upstream channel 7 connection On The upstream channel is connected 5 Online Flashing Scanning for a network connection On The startup process is complete 6 PC Activ
41. provider However you will need to use mail wavecable com as your outgoing mail server all other settings should be provided by your email service provider Webmail Any time you are away from home and wish to check for new mail or if you have not set up an email client program on your computer you also have the option of accessing your email through our Webmail program Webmail is available by going to www wavebroadband com selecting Webmail Alternately you can access Webmail directly at http webmail wavecable com When you login your Login Name is the first part of your email address eg if your email address is johndoe wavecable com your Login Name is johndoe If you are connecting from a computer using some form of security you may need to select one or both of the check mark boxes below the Login Name and Password I SSS High Speed Internet High Speed Internet Troubleshooting If you are unable to connect to the internet first check your cable modem to see if it is online see diagram p 20 If it is not online power cycle the modem by unplugging the power for 30 seconds If the modem cannot establish the connection to the internet within a few minutes after the power cycle please call our technical support department for more help If you are using a cable splitter to connect both the modem and your TV you can bypass the splitter and connect the modem directly to the wall outlet to see if th
42. rt Services Webmail Personal Web Space Technical Support and More WAVE BROADBAND 1 866 WAVE 123 WaveBroadband com How to Contact Us Billing amp Sales Phone Hours Technical Support Mailing Address Monday to Friday 7 30am 8pm Phone Hours Wave Broadband Saturday 8am 5pm 24 hours a day P O Box 34808 Sunday 9am 1pm 7 days a week Seattle WA 98124 1808 Payment Options Pay Online You can view your account and make payments at our billing website https CableAnytime net Wave You will need to register your account and select a PIN the first time you access your account online Pay by Check Separate the payment slip portion of your bill and mail it along with your payment check in the envelope provided with your bill Make your check payable to Wave Broadband and write your account number on your check Automatic Payment Program You can set up your account to automatically debit your credit card or checking account each month Contact us at 1 866 WAVE 123 to complete the one time set up Online Banking or Bill Pay You can also pay your Wave Broadband bill through your financial institution s or another third party s bill payment program Enter Wave Broadband as the payee and enter the payment address and account number as they appear on your bill Paperless Billing Save paper and save time by getting your billing statement delivered electronically each month Go to https CableAnytime
43. s the Main Menu Selects function options and Pay Per View PPV events and tunes channels from the i Guide When enabled this switches an add on module from one function to another function Changes channel up and down Turns DCT on off Cable Television DCT2000 Series o ee Dem sta 000 80000 Om UNS Ti tT 7 8 1 Coaxial connector used to connect the DCT to a standard TV or VCR 2 Coaxial connector used for DCT input from the TO RF IN connector Deactivated on boxes without a pre installed connecting cable 3 Coaxial connector used to connect the TO RF IN port to the RF in port Deactivated on boxes without a pre installed connecting cable 4 RCA jacks for looping through audio from auxiliary audio equipment 5 S Video connector used for high quality video to external devices such as high end VCRs or TVs 6 RCA jack used to connect the DCT to a composite baseband video TV ora monitor in some configurations this jack connects to a VCR 7 Optional connectors Not active 8 AC power outlet that can be configured as a switched or unswitched outlet and a two pronged plug for attaching a power cord Using Coaxial Cables Using Audio amp Video Cable or Audio amp S Video Cables DCT2000 Series DCT2000 Series rn E Sel g L From cable source sun oto BO 9 min gf xm ome ceo Aout veg ur ov b
44. t to the internet but have another issue with your internet service please check our website for a number of troubleshooting guides and tips Go to WaveBroadband com and select Support Internet Security Any time your computer is connected to the internet no matter what kind of connection is being used through cable modem DSL or dial up there is some risk of your privacy being compromised There are a number of things you can do to minimize your risk such as installing firewall and virus protection software You can also turn off file sharing and network sharing settings on your computer WavePhone WavePhone works just like other business phone services you may be used to though it does require some equipment that you may not be familiar with A Wave Technician will connect a small device called a Multimedia Terminal Adaptor MTA between your cable line and the existing phone jacks in your home to enable the service If you have high speed internet service from Wave the MTA may also act as your internet cable modem Phone Equipment Note Not all Multimedia Terminal Adapters MTAs look alike The one you receive may vary slightly from the diagram below 1 Power Light indicates whether AC power is available to the unit 2 DS Downstream indicates downstream connectivity 3 US Upstream indicates upstream connectivity 4 Online indicates internet data transmission status 5 Link in
45. tistiesp irent incessere intei iip enone 36 Welcome To Wave Broadband Thank you for choosing Wave Broadband Wave is your premier local provider of cable television high speed internet and phone services No matter which package you select we hope you will be impressed with our service from the breadth of our high definition selection and the speed of our internet access to the savings of our all inclusive phone service and the variety of our exclusive local programming Wave prides itself on being number one in hassle free maintenance offering FREE in home service calls and live 24x7 customer care With Wave there s no expensive equipment to buy or maintain and no antennas or satellite dishes to worry about This User s Guide will help you install and get acquainted with your new service and help you to reinstall your existing cable or internet connection should you get a new TV or computer Questions Contact us With Wave Broadband you get prompt courteous local service It s just another reason why we are the best choice in TV internet and phone Technical support is available 24 hours a day 7 days a week If you have questions please call us at 1 866 WAVE 123 or visit our web site at WaveBroadband com In addition to the information in this guide you can find lots of other useful resources on our website such as Channel Line ups e TV Listings Account Information Billing Guide Bill Payment Email Suppo
46. trol panel SSS High Speed Internet Configuring Windows XP e Click the Start button and select Control Panel Ifthe Control Panel says Pick a category click Switch to Classic View C Show icon in netfication sree when connected E Netty me when this connection has imted or no connectivity Double click Network Connections Co a Right click Local Area Connection select Properties and make sure you are on the General tab Inthe list of This connection uses the following items select Internet Protocol TCP IP and click the Properties button Select Obtain an IP address automatically and Obtain DNS server address automatically then click the OK button Close the Local Area Connection Properties by clicking the OK button Configuring Windows Vista Click the Start button and select Control Panel Double click Network and Sharing Center Next to Local Area Connection click View Status In Local Area Connection Status click the Properties button Inthe list of network components select Internet Protocol Version 4 TCP Ipv4 and click the Properties button zd Sent A Received Select Obtain an IP address automatically and Obtain ap DNS server address automatically Fe be i220 Click the OK button WP Propertie M Oisable Diagnose Click the Close button o
47. umbers or turning off this feature e Anonymous Call Rejection 77 Automatically block numbers that have disabled their Caller ID information They will hear a message that you are not receiving anonymous calls with instructions on how to disable their Caller ID privacy Cancel Anonymous Call Rejection 87 Disables anonymous call rejection e Distinctive Alert 61 Assign up to 12 phone numbers a distinctive ring To set up this feature dial 61 then follow the helpful prompts to add or remove numbers Speed Dial 74 store up to eight unique numbers for convenience and speed It is as easy as pressing a one digit number followed by the key Adding a new number on speed dial automatically replaces the previously saved number 1 Pickup the line and listen for the dial tone 2 Dial 74 and listen for a second dial tone 3 Enter a one digit code from two to nine followed by the local or long distance number you want to store exactly how you would need to dial it to make the call and then press the button to store it 4 Listen for two beeps or a recording to confirm the number is stored and hang up Note To remove a speed dial number entirely simply dial 74 enter the one digit code you wish to remove and then press again WavePhone Two Digit Speed Dial 75 Store up to thirty unique numbers for convenience and speed Similar to Speed Dial it is as easy as pressing a two digit number followed by the st
48. ur TV VCR optional optional Either or Cable Television Digital Cable Troubleshooting If you subscribe to Digital Cable you can connect any number of television sets in your home for service but you will need an additional DCT or CableCard to receive digital channels for each television you connect You do not need extra equipment to receive Basic Cable on additional television sets Pay Per View TV On Demand and i Guide With Wave Digital Cable you have access to the interactive programming guide or i Guide Refer to the Using Your Interactive Programming Guide included in your welcome kit for instructions on how to use the features of the i Guide Ifyou have a VCR be sure to connect it between the DCT and the TV Make sure to tune your TV or VCR to channel 3 and use the digital remote to watch cable Ifyou have a TV with multiple inputs for coaxial S Video and RCA cables make sure your TV is set to the correct input Refer to the Using Your Interactive Programming Guide included in your welcome kit for instructions on how to set your DCT volume to a comfortable mid range level Your cable remote should be programmed to control your television as well If it is not refer to the instructions on page 8 of this manual to program it Once it is programmed successfully control your TV volume using the cable remote If you have picture but no sound check to see if the DCT volu
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