User-Manual - Newegg.com
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1. 2 Click Yes when asked to confirm you want to remove the software Depending on the method of installation and your scanner model there may be multiple entries for Visioneer Acuity in the installed programs list The additional entries in this list are the image processing libraries needed to support various scanner models These additional items will be called Visioneer Acuity Assets followed by a version number In the scenario described here when you want to uninstall Visioneer Acuity make sure you select and uninstall Visioneer Acuity If you uninstall one of the entries labeled as an asset you will still need to uninstall the main Visioneer Acuity utility Xerox DocuMate 3120 Specifications Scanner Specifications Interface Hi Speed USB 2 0 compatible with USB 1 1 Certifications UL C UL FCC Class A CE CB EAC CU USB IF WEEE RoHS ENERGY STAR Operating Temperature 50 95 F 10 35 C without condensation Relative Humidity 10 85 35 C without condensation 36 User Guide Maintenance Xerox DocuMate 3120 Scanner Specifications Power Supply APD DA 24C24 DC Jack 3P 100 240Vac 24Vdc 1A 24W Class 1 ENERGY STAR ROHS Power consumption lt 24 Watts during operation lt 5 3 Watts on standby lt 2 9 Watts power save after 15 minutes without scanning lt 0 5 Watt power off Cable Information AC Power Cord US UL CSA 3P 7A 125V L 500mm 3C 18AWG BLACK2. Application of this symbol on your equipment is confirmation that you must dispose of this equipment in compliance with agreed national procedures In accordance with European legislation end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures Energy Star for the USA Energy Program Compliance The Xerox DocuMate 3120 is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment ENERGY STAR The ENERGY STAR and ENERGY STAR MARK are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between U S European Union and Japanese governments and the office equipment industry to promote energy efficient copiers printers fax multifunction machine personal computers and monitors Reducing product energy consumption helps combat smog acid rain and long term changes to the climate by decreasing the emissions that result from generating electricity Xerox equipment is preset at the factory Your machine will be delivered with the timer for switching to Power Save Mode from the last scan set at 15 minutes A more detailed description of this feature can be found in the Machine Setup Section of this guide 44 User Guide
3. 3 You can now scan the documents using the scanner buttons OneTouch or one of the other scanning interfaces 20 User Guide Loading Documents to Scan Xerox DocuMate 3120 Scanning Interfaces e OneTouch Control Panel When you press the Simplex or Duplex button on the scanner the scanner starts scanning using the settings for the current LED number The scanned image is then sent to a destination on your computer or network drive OneTouch Button Panel Use this scan option when you want to scan from the computer screen Scanning from the on screen OneTouch Button Panel is the same as selecting a scanning option on the scanner except you click an icon that represents the function Function Le Oo Xerox DocuMate 3120 5 Sy C8 gt Scan PDF a Print Em Fax g Scanner Control OneTouch Button Panel Panel Please see the OneTouch Scanning Guide on the installation disc for instructions You can also click the Help button in the OneTouch Properties window to open the instructions in an Internet browser Multi Wi Scan pis ST E se N a aAA Transfer to Storage BMP TIFF JPG PDF TEXT HH E Create single image files Bum to CD ROM E Select configuration se 44 Document OJ SharePoint gt Quality 44 Document g Quality Color Document ar Send To Application Q pplication F Color Photo for Email 6x4 la FTP Transfer Color Document amp Qual
4. Disconnect Device The power cable is the disconnect device for this equipment It is attached to the back of the machine as a plug in device To remove all electrical power from the equipment disconnect the power cable from the electrical outlet Emergency Power Oft If any of the following conditions occur turn off the machine immediately and disconnect the power cable s from the electrical outlet s e The equipment emits unusual odors or makes unusual noises e The power cable is damaged or frayed e Awall panel circuit breaker fuse or other safety device has been tripped e Liquid is spilled into the machine e The machine is exposed to water e Any part of the machine is damaged Maintenance Information 1 Any operator product maintenance procedures will be described in the user documentation supplied with the product 2 Do not carry out any maintenance on this product which is not described in the customer documentation User Guide Viii Xerox DocuMate 3120 Safety 3 Do not use aerosol cleaners The use of cleaners that are not approved may cause poor performance of the equipment and could cause a dangerous condition 4 Use supplies and cleaning materials only as directed in this manual 5 Do not remove covers or guards that are fastened with screws There are no parts behind these covers that you can maintain or service 6 Do not perform any maintenance procedures unless you have been trained to do t
5. Follow the instructions on screen to install each application you selected User Guide 13 Xerox DocuMate 3120 Installation Installing Additional Applications Your scanner includes free additional applications as described in the table below 1 Return to the disc s Main menu and click Install software 2 Select the additional applications you want to install then click Install now xerox J Xerox DocuMate 3120 Please select the applications you want to install Scanner driver Installed Visioneer One Touch Installed Nuance PaperPort Nuance PDF Converter Pro Nuance OmniPage Pro sano 3 Follow the instructions on the screen to install each of the additional applications Software About the Software Nuance PaperPort PaperPort is a document management software application The PaperPort scanning features allow you to insert new pages into an existing file and name your file immediately after scanning From within the PaperPort desktop you can sort your documents and move them between folders as you would through the Windows My Documents folder You can reorder the pages in a PDF file and unstack a document so all the pages are resaved as individual files PaperPort also has some basic image editing options in the PaperPort PageView such as adding notes to image files modifying image colors and touch up the image using the erase and or auto correct options Nuance OmniPage OmniPage Pro provides pre
6. PH8B2EDJFOA 018 RoHS UK BSI PSB 3P 2 5A 250V L 500mm 3C 0 75mm BLACK PG8B9XHJZOA 018 ROHS EUR CEE 2P 16A 250V L 1800mm 3C 0 75mm7 BLACK PG8B9CIJGOA O5B RoHS USB cable 1850 mm 28AWG with core ROHS compliant Software Information Supported Operating Microsoft Windows systems 32 bit XP Service Pack 3 32 bit or 64 bit Vista Service Pack 2 32 bit or 64 bit 7 Service Pack 1 32 bit or 64 bit 8 8 1 Bundled Software Visioneer One Touch Visioneer Acuity Module Nuance PaperPort Nuance OmniPage Nuance PDF Converter User Guide 37 Xerox DocuMate 3120 Maintenance Xerox DocuMate 3120 Parts List Please use the following part names and numbers when ordering replacements for your Xerox DocuMate 3120 scanner Part Name Part Number B ADF Pad 57 0144 000 USB Cable 35 0118 000 AC Power Cord 35 0226 000 US 35 0228 000 UK 35 0104 000 EUR Power Supply 37 0093 000 38 User Guide Regulatory Information Basic Regulations United States FCC Regulations This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance
7. expectancy User Guide 17 Xerox DocuMate 3120 Loading Documents to Scan We recommend you limit the amount or completely avoid scanning documents that are in this list Curled wrinkled or folded documents may cause paper jams or multiple pages being fed through the scanner at one time Perforated or punched paper that could tear when the separation roller engages Coated paper or photographs where the coating can flake off during scanning and leave residue in the scanner Extremely smooth shiny or highly textured paper may cause the paper feed rollers to slip across the page and cause the scanner to report a paper jam Carbonless copy paper may tear while being fed through the scanner and the pressure of the rollers may leave streaks on the page The chemical coating on this paper will rub off on the rollers during the scan process increasing the frequency of miss feeds and paper jams Partially transparent paper such as tracing paper as any images from the opposite side of the page or black background will appear in the scanned images Unsupported Document Types Do not scan the following types of documents as they may cause damage to the scanner 18 Items outside of the specified supported sizes thickness and weight defined in this document Non rectangular or irregularly shaped paper will cause the scanner to detect and report document skew errors or paper jams Carbon paper that will leave residue in the scann
8. and referenced standards can be obtained from your Xerox Limited representative or by contacting Environment Heath and Safety The Document Company Xerox Bessemer Road Welwyn Garden City Herts AL7 1HE England Telephone 44 0 1707 353434 Turkey ROHS Regulation In compliance with Article 7 d We hereby certify It is in compliance with the EEE Regulation EEE y netmeli ine uygundur Copy Regulations United States Congress by statute has forbidden the reproduction of the following subjects under certain circumstances Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions 1 Obligations or Securities of the United States Government such as Certificates of Indebtedness National Bank Currency Coupons from Bonds Federal Reserve Bank Notes Silver Certificates Gold Certificates United States Bonds Federal Reserve Notes Certificates of Deposit Paper Money Bonds and Obligations of certain agencies of the government such as FHA etc Bonds U S Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds Internal Revenue Stamps If it is necessary to reproduce a legal document on which there is a canceled revenue stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps
9. in the United States and or other countries Microsoft is a U S registered trademark of Microsoft Corporation Windows is a trademark and SharePoint is a registered trademark of Microsoft Corporation ZyINDEX is a registered trademark of ZyLAB International Inc ZyINDEX toolkit portions Copyright 1990 1998 ZyLAB International Inc All other products mentioned herein may be trademarks of their respective companies and are hereby acknowledged Changes are periodically made to this document Changes technical inaccuracies and typographic errors will be corrected in subsequent editions Information is subject to change without notice and does not represent a commitment on the part of Visioneer The software described is furnished under a licensing agreement The software may be used or copied only in accordance with the terms of such an agreement It is against the law to copy the software on any medium except as specifically allowed in the licensing agreement No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or information storage and retrieval systems or translated to another language for any purpose other than the licensee s personal use and as specifically allowed in the licensing agreement without the express written permission of Visioneer Restricted Rights Legend Use duplication or disclosure is subject to restrictions as
10. of a government of a state other than Canada 7 Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada or of a province or by the government of a state other than Canada User Guide 41 Xerox DocuMate 3120 Regulatory Information Documents registers or records kept by public officials charged with the duty of making or issuing certified copies thereof where the reproduction falsely purports to be a certified copy thereof Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner The above list is provided for your convenience and assistance but it is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor Other Countries Copying certain documents may be illegal in your country Penalties of fine or imprisonment may be imposed on those found guilty of making such reproductions Currency notes Bank notes and cheques Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent of the owner Postage stamps and other negotiable instruments Note this list is not inclusive and no liability is assumed for either its completeness or accuracy In case of doubt contact your legal counsel 42 User Guide Compliance Information Product Recycling amp Disposal USA amp Canada Perchlorate Mater
11. set forth in contract subdivision c 1 ii of the Rights in Technical Data and Computer Software Clause 52 227 FAR14 Material scanned by this product may be protected by governmental laws and other regulations such as copyright laws The customer is solely responsible for complying with all such laws and regulations Table of Contents i DEEE EA E easiest NAE E NE IAE A A vi Sare MO duct OiT asee ae E E TOE E A vi Operational Safety INFOrmation sicaiccssessscicxecbesenssedsscesceasstavcciecavaestiarstdonsediassianastatieisrntacocaiciien vi Electrical IN OTITIC Ol 44 454y5414541 015154 ndnann naiean OEEO N M Hed E ekere N erd ekk vii Warning Electrical Safety Information llerrerererekekekeke vii EV GANG SEMIN on xn mnnnn cddndcnxnSCTEITRTHT mm viii Disconnect DEVICE es E me ene ET nen ener ee Oe viii Emergency POwer OT sriep E A dlke OA viii Maintenance INFOrmation yssscasecscsosrcoriestossinsrsaseaseupssassiuetensac sasssdenseiainaysvvcteresnsstibodsbensbolstiavibaasiineti viii Product Safety Certification mrrnnrereeeerereeeererexereeeer ee ne KeK KHE KEK AAHAAAAAH HAA H AHAN Ix Environmental Health and Safety Contacts csssssssssssesssssscsssessesssessesssesssesscsescssessseesees Ix cPPA a gt N w r pFp r r nr E e EEETETEPEPEPEPEP PRPREeEeeEeERARPeaeaaoara aooeE o 1 Wa da rb brrTrrrrrrrrr DEJ J Q M 1 Vem NS Sal YY e
12. the slot in the scanner 8 Rotate the lock tab into the scanner Press down on the lock flange to lock the roller into the scanner The lock will click into place when it is secure However if it does not rotate easily into the housing make sure the flange is properly seated in its latch eS i aad lir ini rL i a ee j 7 oF 9 Lift the paper guide up to the back of the scanner and press gently on the paper guide until it snaps into place r y Y C i At f tot Aid fit d l o a iy lL 7 e 30 User Guide Maintenance Xerox DocuMate 3120 10 Close the scanner when you re finished Troubleshooting Problem The scanner won t scan What s wrong Check for one of these possible causes Are the cables loose or not plugged in securely Inspect the cable connections Make sure the cables are plugged in securely Is the scanner s status light on Turn on the scanner s power If the status light doesn t come on plug the power supply into another electrical outlet If you are using a UPS battery back up or power strip try plugging the scanner directly to a wall outlet Did you restart the computer and scanner If the scanner gets a paper jam or looses connection because of an error try restarting your computer and power cycling the scanner Did you plug the scanner into a USB hub If you re using a USB hub to connect the scanner try plug
13. April 2014 AE 85 0891 000 Xerox Xerox DocuMate 3120 User Guide E nw Design 2014 Xerox Corporation All rights reserved Xerox Xerox and Design and DocuMate are registered trademarks of Xerox Corporation in the United States and or other countries and are used under license from Xerox Corporation Visioneer is a trademark licensee of Xerox BR9772 Content 2014 Visioneer Inc All rights reserved The Visioneer brand name and OneTouch logo are registered trademarks of Visioneer Inc Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted including without limitation material generated from the software programs which are displayed on the screen such as styles templates icons screen displays looks etc Document Version 05 0891 000 April 2014 The PaperPort and OmniPage brand name and logo are registered trademarks of Nuance Communications Inc ISIS is a registered trademark of EMC Corporation in the United States and or other countries Adobe Adobe Acrobat Adobe Reader and the Adobe PDF logo are registered trademarks of Adobe Systems Incorporated in the United States and or other countries Post It is a registered trademark of 3M
14. Service Pack 3 for Windows XP Service Pack 2 for Windows Vista and Service Pack 1 for Windows 7 e Minimum of 2 gigabyte GB of internal memory RAM e 350 MB minimum of free hard disk space A VGA or SVGA Monitor e The recommended settings for your monitor are Color quality of 16 bit or 32 bit Resolution set to at least 800 x 600 pixels Refer to your Windows documentation for instructions on setting the color quality and resolution for the monitor Documentation The following printed documentation is provided in the box e Installation guide abbreviated scanner setup and installation instructions e Technical support card contact information for technical support and customer service and a brief overview of our standard product warranty e Warranty card the warranty card is provided for users in Russia and should be filled in as described on the card For all other users please dispose of this card in paper recycling The following soft copy documentation is available on the installation disc e Scanner user guide instructions for scanner setup installation operation maintenance safety and warranty e OneTouch scanning guide instructions for configuring and scanning using OneTouch e TWAIN scanning guide instructions for accessing and scanning using the TWAIN interface e Nuance PaperPort user s guide contains detailed information using the application and managing your scanned documents 2 User G
15. User Guide Scanner Setup Unpack and Assemble the Scanner 1 Remove the scanner from its protective foam and plastic bag 2 Remove any shipping tape from the scanner input tray and output tray 3 Lift the input tray up from the scanner Pull the output tray down from the scanner body It will snap in place when it is down all the way User Guide 5 Xerox DocuMate 3120 Scanner Setup 4 Open the automatic document feeder cover and remove any tape or protective foam from inside the feeder Close the feeder cover when you are finished Connect the Power Cord Note Only use the power supply DA 24C24 made by APD included with your scanner Connecting any other type of power supply may damage your scanner and will void its warranty 1 Plug the power supply into the power port on the scanner 2 Plug the power cord into the power supply and into a wall outlet 6 User Guide Installation Please make sure of the following before you begin installation User Guide If you are prompted to reboot during installation please select No Finish installing the rest of the software then close all open windows and reboot your computer The information in this guide may cover software not provided with the scanner you purchased Please disregard any information about the software not applicable to your scanner If your computer has AntiVirus or AntiSpyware software running you may encounter alerts or messages
16. arts L S sche teeesicesces sttecbetetanaueschcnatentee seadecbteastectdeeteseccusetesedecatiecs 38 Regulatory Information occ ecssssssssssssssessesssssssssssssesssssssssssssessesscsssessessessecseceaes 39 BOSC REGUIO ONS wm e vd 39 United States FCC RGUIGTIONS sscssicasasssesusrcasesscoeoinsebvenscesovasnesstnnsastaas esaabenanasecaleateastts 39 Fe CUO SINE OI Mecca ccesecazcsdereastcosenscete yp yp gt DB DB DH H HH HREHEE ND MM JJ HNH MM cKW 39 Turkey RoHS Regulation scacinesisivassesteceenasssteioiniuiareatiarenctaeatenaatoeniietnatnarowsntiiiin 40 sa2 gt gt gt R lt W lt W lt lt r _ o r ore e Z 40 HE SCL SG E E E nzR Mz MR MM MMDED2D DDDDEI 40 Ooa a T EN E E E AE AE E apie eee aecgeendect eee es eeee 41 TE OUD a E E 42 Compliance Information sssessesseseeersesseeessssssrsssssserssssseeessseseessssureesssssresssneressssrees 43 Product Recyoling r Dis DO SC sesiis 43 rz bb E tent nner erent reer 43 UOP an ONO R 43 ano A or E U A r E T AA EAEN AE E 44 V User Guide Safety Safety Introduction Notices and Safety Please read the following instructions carefully before operating the machine and refer to them as needed to ensure the continued safe operation of your machine Your Xerox product and supplies have been designed and tested to meet strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and establish
17. ate 3120 Safety Note Your Xerox machine is equipped with an energy saving device to conserve power when the machine is not in use The machine may be left on continuously Do not do these e Never use a ground adapter plug to connect the equipment to a power outlet that lacks a ground connection terminal e Never attempt any maintenance function that is not specifically described in this documentation e Never remove covers or guards that are fastened with screws There are no operator serviceable areas within these covers e Never locate the machine near a radiator or any other heat source e Never override or cheat any of the electrical or mechanical interlock devices e Never place this equipment where people might step on or trip on the power cord Q Caution This device is not intended for use in the direct field of view at visual display workplaces To avoid incommoding reflections at visual display workplaces this device must not be placed in the direct field of view Electrical Information Warning Electrical Safety Information 1 The power receptacle for the machine must meet the requirements stated on the data plate on the rear of the machine If you are not sure that your electrical supply meets the requirements please consult your local power company or an electrician for advice 2 The socket outlet shall be installed near the equipment and shall be easily accessible 3 Use the power cable that is supp
18. c into your computer s DVD ROM drive The disc automatically starts 3 The Select Language window opens Click the drop down menu arrow and select the language to use Click OK Choose Setup Language 1 s Z w Select the language for this installation from the choices below Portugu s Brasil pycckmit The disc s Main menu window opens Note If the disc does not start check the following Make sure the disc drive s door is completely shut Make sure the disc was inserted in the drive in the proper direction label side up To launch the disc manually Open the Windows options for your computer s disc drives Double click the icon for your DVD ROM drive The Installation menu for the disc should now open If the menu does not open e From the list of files on the disc double click the file named setup exe 8 User Guide Installation Xerox DocuMate 3120 4 Onthe Main menu select Install software Xerox DocuMate 3120 Install software View user guides Browse DVD contents Go to our website 2014 Xerox Corporation All rights reserved XEROX XEROX and Design and DocuMate are trademarks of Xerox Corporation in the United States and or other countries 5 Make sure the boxes for Scanner Driver and Visioneer OneTouch are selected as well as any other applications you want to install xerox J Xerox DocuMate 3120 Please select the applications you wa
19. cision OCR analysis advanced layout detection and Logical Form Recognition LFR technology Advanced security features quickly turn office documents and forms into over 30 different PC applications for editing searching and sharing Custom workflows handle large volumes of documents and you can use its tools to print to PDF Nuance PDF Converter PDF Converter Professional 7 features 100 industry standard PDF creation and editing plus the world s most accurate PDF conversion to editable Microsoft Office formats available It also offers one click scanning to PDF the most advanced PDF search capabilities excellent graphics management document flattening and auto removal of sensitive information Combining unparalleled functionality built in intelligence and ease of use PDF Converter Professional 7 enables users to create convert edit assemble and securely share PDF files like never before for enhanced professionalism productivity and collaboration 14 User Guide Installation Xerox DocuMate 3120 View the User Guides 1 3 4 2 Return to the disc s Main menu and click on View user guides xerox S Xerox DocuMate 3120 A PDF viewing application may be needed to view the user guides If you do not have a PDF application installed you can install Nuance PDF Converter from the Install Software section of this disc View scanner documentation View software documentation Click on View scanner
20. documentation to access the scanner user guide and scanning guides for OneTouch and TWAIN Scanner user guide Instructions for scanner setup installation operation maintenance safety and warranty OneTouch scanning guide lInstructions for configuring and scanning using OneTouch TWAIN scanning guide lInstructions for accessing and scanning using the TWAIN interface Click on View software documentation to access the user guides for the software applications provided with the scanner From either of these user guide windows click on the User guide menu button to return to the main user guide window then select the other documentation section to view the user guides xerox xerox Xerox DocuMate 3120 PDF viewing application may be needed to view the user guides If you de not hove a PDF application installed you can install Muonce POF Converter from the Install Software section of this dise Xerox DocuMate 3120 PDF viewing application may be needed to view the user guides If you de not hove a PDF application instolled you can install Muance POF Converter from the Install Software section of this disz Nuance PaperPort Scanner user guide Nuance PDF Converter Pro Nuance Omni Page Pro One Touch scanning guide DWAIN scanning guide Scanner documentation window Software documentation window Click the links of the guides you want to view When you re finished click Main menu to retu
21. during installation asking you to allow the installation to proceed Although the messages will differ based on the software your computer is running in each case you should allow the installation to proceed if that option is available Alternatively you can turn off the AntiVirus or Antispyware software before installing your scanner but if you do make sure to turn it back on again when installation is finished If you already have a scanner connected to your computer it is recommended that you remove that scanner s driver program prior to installing your Xerox scanner You can remove these programs from the Windows Control Panel Please refer to the user manual provided with your other scanner hardware for instructions about removing the driver and software for that unit If your computer is running Windows Vista or later you may see the Windows User Account Control screen asking you to confirm system changes Click the Yes button to allow the installation to proceed p User Account Control m3n x Do you want to allow the following program to install software on this computer n i Program name Driverlnstall msi Verified publisher Visioneer Inc File origin Hard drive on this computer v Show details Yes Xerox DocuMate 3120 Installation Install the Software and Connect the Scanner 1 Start Microsoft Windows and make sure that no other applications are running 2 Insert the installation dis
22. e scanner and check the scanner setup Make sure the USB cable is plugged into the scanner and computer Make sure the power cord is plugged into the scanner and into a wall outlet Contact Xerox Technical Support if you experience a different blinking pattern 34 User Guide Maintenance Xerox DocuMate 3120 Error Problem Description Solution Code Scanner is not connected to A cable may be loose Check that the scanner s cables are the computer The LED does correctly attached to the computer If the scanner still does not not flash E and the status connect re boot the computer light remains blue Paper jam Open the ADF cover and remove the jammed page See Clearing Paper Jams on page 24 The scanner s cover is open The ADF door is not closed all the way Open the scanner then close it again Push down on the lid until it locks into place An internal part in the Turn off the power to your scanner then turn it back on If the scanner may have problem persists re boot your computer If the problem still malfunctioned persists contact Xerox Technical Support Uninstalling Your Scanner Use the options in the Windows Control Panel to remove the scanner driver and modules and any other software provided with the scanner Please leave the scanner s USB cable plugged into the computer while uninstalling the scanner driver Unplug the USB cable when directed to do so in the instructions below Open the li
23. ed environmental standards A WARNING The safety and environment testing and performance of this product have been verified using Xerox materials only Unauthorized alterations which may include the addition of new functions or connection of external devices may impact the product certification Please contact your Xerox representative for more information Operational Safety Information Your Xerox equipment and supplies have been designed and tested to meet strict safety requirements These include safety agency examination approval and compliance with established environmental standards To ensure the continued safe operation of your Xerox equipment follow these safety guidelines at all times Do these e Always follow all warnings and instructions that are marked on or supplied with the equipment e Always use materials specifically designated for this product the use of other materials may result in poor performance and create a hazardous situation Do not use aerosol cleaners they may be explosive and flammable under certain conditions e Always exercise care when moving or relocating equipment e Always locate the machine on a solid support surface that has adequate strength to support the weight of the machine e Always locate the machine in an area that has adequate ventilation and room for servicing e Always unplug this equipment from the electrical outlet before cleaning User Guide vi Xerox DocuM
24. ee nee NA MD MU MMDMMDN NN NNN N i H gt NRFR Rn PZ2 2Z RDna aoaoanJ J aZJzJ 2 Bo etini aa o E E rrr EE E A EE E E 2 Xerox DocuMate 3120 Scanner casccsiuctuscnsscsssqveaseussoconecdac aesecotzuasaesnsenasdasedeehssaveiiesdeenisetbeedseaccosenas 3 SEE E T a E A E A EAEAN A A N ETA gt Unpack and Assemble the Scanner ceccsssssssecsssssscsecssssssssscsssssscscsonsasscnccnessscssccnccassesencaseenees 5 esen POW OIG rwwOooorm _ _m ax am 6 Hun eb SL A E A EE E E AE J a Install the Software and Connect the SCANMNE ccessesssssssessessesssessecsseessessecsessecssecseesseeseensees 8 Installing the scanner Drive siisii esiasteisia 10 Connect the USB Cable and Turn on the POW l ccessssssecsecossssecsccasscsecascascenes 11 Installing Visioneer One TOUC sccscosssasssexsssusisansesstastSanaeststd nossisvs berassrastsionionsnramtanssdanndien 13 Installing Additional Applications ssses000000001ssosnssssssontssssnssssesssseronnsnsssnsssrrennsnssssesnrerrennssns 14 View th User GUIQES arene nO OO iaaieo DBJzJMMY HMn202 0 D 15 Register leya MM pp HHHH E E M MH MMZMMMMMMA N N AA 16 Loading Documents to Scan XA rererererexerere yere reken n ee r HAK EKEN 1 Supported DOCUMENT TYPOS essssssssecsssssssnecsecssssssssssssssnccnccasssnecascsscesscansascanccnccasescascenseasees 17 Documents to Avoid Scanning ooissestzcvisinsesusisioseennasestasoioyesaveessansnseca esduastnsosarosd
25. er and on the rollers that will transfer to the next set of documents scanned Documents with hard items attached such as paper clips binder clips and staples Documents with wet ink or white out Thermal or photosensitive paper Overhead projector sheets plastic film camera film and any other type of transparent or partially transparent plastic item Documents that have been glued together Cloth or metallic sheets User Guide Loading Documents to Scan Xerox DocuMate 3120 Scanning from the Automatic Document Feeder ADF Preparing Documents for Scanning e Fan the documents to make sure all pages in the stack are separated ty a aa m U r A Jy e Bend and then flatten the document stack to make sure the horizontal edges are aligned to help prevent paper from skewing while being pulled through the scanner _zq i ee e Pinch the ends to align the leading edges slantwise to help prevent multiple pages from being fed through at a single time User Guide 19 Xerox DocuMate 3120 Loading Documents to Scan Loading Documents 1 Adjust the paper guide for the width of paper and make sure the input and output trays are fully extended Make sure the bottom of the tray is down all the way before scanning If the tray isn t fully seated in position paper feeding from the input tray may jam in the scanner 2 Load the documents face down with their tops into the Automatic Document Feeder
26. ful when cleaning the rollers All of the rollers except the free rollers are designed to rotate in one direction only Do not force the roller to rotate in the opposite direction Forcing the roller to rotate will damage it and cause the scanner to feed pages incorrectly 1 Wet q soft cloth with some Isopropyl rubbing alcohol 95 24 User Guide Maintenance Xerox DocuMate 3120 2 Open the Automatic Document Feeder cover 4 Wipe clean the free rollers ADF pad and scanner glass in the under side of the ADF door User Guide 25 Xerox DocuMate 3120 Maintenance 5 Be careful not to snag the cloth on the spring arms of the ADF pad 26 User Guide Maintenance Xerox DocuMate 3120 Replacing the ADF Pad Assembly Problems with documents feeding into the ADF is an indication that the pad is wearing thin The usage life of the ADF pad varies by what type of documents are generally scanned Scanning large batches of heavily textured paper and embossed plastic cards will cause the ADF pad to wear faster Large continuous batch scanning will also cause the ADF pad to wear faster You should generally replace the ADF pad between 5 000 and 15 000 scans You received a replacement pad in the original scanner box you can also order a new one Replacement parts can be purchased from the Parts amp Accessories page for your scanner at Wwww xeroxscanners com 1 2 Squeeze the plastic clamps that hold the pad as
27. ging the scanner s USB cable directly to the back of the computer It is not recommended that you use the scanner with a USB hub if you are using a hub the hub must have its own power supply Is the USB cable 6 or less If you are using a USB cable that is longer than 6 you may lose connection to the scanner The recommended USB cable length is 6 or less the USB cable provided with your scanner is within this range Did you select another image source in the scanning software If you use multiple imaging devices with your computer such as a camera all in one printer or another scanner you may have selected another source for images Make sure Xerox DocuMate 3120 is selected as the scanner Problem Why does my scanner not function after performing a system restore on Windows The system restore process may have corrupted some of the driver components It is recommended that you reinstall your scanner driver Please refer to Uninstalling Your Scanner on page 35 for installation instructions User Guide 31 Xerox DocuMate 3120 Maintenance Problem Why won t my scanner buttons work after scanning with Windows Image Acquisition WIA After performing a scan using the WIA interface you must close the application you were using before scanning with the buttons on the scanner This does not occur when scanning using the TWAIN or ISIS interface Problem Why won t my scanner work after the computer has been sitting
28. he scanner Please consult your Quick Install Guide or User s Guide for more details Note If you do not see this on screen diagram for connecting the scanner stop and follow the instructions below 10 User Guide Installation Xerox DocuMate 3120 Connect the USB Cable and Turn on the Power 1 Remove any tape from the USB cable 2 Plug the USB cable into the USB port on the scanner then into a USB port on the computer Check your computer s manual for USB port locations If the plug does not attach easily make sure that you are plugging it in correctly Do not force the plug into either connection 3 Turn on the scanner power The status light comes on and flashes indicating that the scanner is receiving power Your computer recognizes that a scanner has been plugged into the USB port and automatically loads the appropriate software to run the scanner User Guide 11 Xerox DocuMate 3120 Installation 4 When youre certain that the software has completely loaded return to the Complete the installation by connecting your hardware window Connect the AC Adaptor to the scanner and an outlet 2 Connect the USB cable to the scanner 3 and your computer 4 Finally turn the scanner on 9 Plug and Play will finish installing the scanner Please consult your Quick Install Guide or User s Guide for more details 5 Click OK to complete the installation process 6 Click Close on the Installati
29. hem by an authorized local dealer or unless a procedure is specifically described in the user manuals Product Safety Certification This product is certified by the following Agency using the Safety standards listed Standard UL60950 1 USA CSA 22 2 No 60950 1 Canada IEC 60950 1 Environmental Health and Safety Contacts Contact Information For more information on Environment Health and Safety in relation to this Xerox product and supplies please contact the following customer help lines USA amp Canada 1 800 828 6571 Europe 44 1707 353 434 ix User Guide Welcome Your new Xerox scanner can quickly scan stacks of single sided or double sided pages and place their electronic images on your computer What s in the Box Before proceeding check the contents of the box If items are missing or damaged contact the dealer where you purchased the scanner Xerox DocuMate 3120 Quick Install Guide Technical Support Card Warranty Card Power Cord Replacement ADF Pad Windows Installation Disc User Guide Xerox DocuMate 3120 Welcome system Requirements Pentium 4 PC or AMD equivalent with e ADVD ROM drive e Anavailable Universal Serial Bus USB port e Microsoft Windows operating system 32 bit Windows XP Service Pack 2 32 bit or 64 bit Windows Vista Service Pack 1 32 bit or 64 bit Windows 7 32 bit or 64 bit Windows 8 8 1 The scanner is compatible with
30. ial This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply please see http www dtsc ca gov hazardouswaste perchlorate If you are managing the disposal of your Xerox product please note that the product may contain lead mercury Perchlorate and other materials whose disposal may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities In the United States you may also refer to the Electronic Industries Alliance web site http www eiae org Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply please see http www dtsc ca gov hazardouswaste perchlorate European Union RoHS and WEEE Compliance This product is compliant with RoHS Regulations of the European Parliament and Council Directive on the Restrictions of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment 2002 95 EC and with the Waste Electrical and Electronic Equipment WEEE Directive 2002 96 EC Some equipment may be used in both a domestic household and a professional business application User Guide 43 Xerox DocuMate 3120 Compliance Information Professional Business Environment
31. idle for several hours To resolve the problem simply turn off the scanner power then turn it back on again This may occur after Windows goes into power saving mode to hibernate the computer into a low power state When you move your mouse or type on the keyboard it wakes the computer back up and restores full power to the system This power fluctuation during the computer s hibernating period may sometimes cause the scanner to lose communication to the computer Problem The installation will not complete successfully If installation finishes the scanner s OneTouch options do not seem to work properly A likely cause is that some driver programs are already installed on your computer for another scanner Or you previously had another Visioneer or Xerox scanner and that driver program is still on your computer They are interfering with the installation and OneTouch options and you need to remove those other drivers and re install your Xerox scanner Please see the documentation that you received with the other scanner for the steps to remove its driver programs Problem My computer keeps giving me out of hard drive space error messages The minimum requirement of 350MB free hard drive space is for the installation of the software and basic low resolution scanning High resolution scans result in files that can be over 1 gigabyte in size Free up some space on your hard drive for the software to be able to save the scanned
32. images Problem When using Create single image files not all of the pages scanned are sent to the destination I chose There are a limited number of times that an application can open When Create single image files is selected and you are scanning to a destination application each side of the page scanned will open a new instance of that application If you want to have an image open in an application immediately limit your scan batch to less than 5 pages Alternatively you can set your destination to be a folder location on your computer or network using Transfer to Storage Select any file format and then scan a large batch of papers At the end of scanning the driver will immediately save all pages scanned to that folder location without opening an application Problem I have selected Skip Blank Originals but not all of the blank pages have been removed If you are scanning light weight paper such as 16lb or 18lb printer paper the scanner may be picking up faint images through the paper and the driver will not drop those pages out of the final file The Skip Blank Originals result will vary based on the DPI range and paper weight Generally 100 dpi or 150 dpi produces the best results 32 User Guide Maintenance Xerox DocuMate 3120 Problem tried to Repair the Onetouch application by using the Change function through the Add Remove Program within the Control Panel and was not able to repair
33. it 1 Before attempting to repair Onetouch unplug the USB cable connected to the scanner 2 Perform the Change Repair function again If you are asked for the Install DVD insert the disc into the DVD ROM player and click OK 3 When prompted plug the USB cable back into the scanner 4 When the installation process finishes click OK on the Complete The Installation window and then click Close 5 Reboot your computer Problem Onetouch no longer functions after installing Internet Explorer 7 on Windows XP This is a known issue where Onetouch stops responding when Internet Explorer 7 is installed after the scanner To resolve the issue 1 Open the Windows Add Remove Programs feature from the Control Panel 2 Find Windows Internet Explorer 7 and uninstall it using the change remove options Follow the wizard through a complete removal of the Internet Explorer 7 software 3 Find Onetouch and uninstall it using the change remove options Follow the wizard through a complete removal of the Onetouch program Unplug your scanner s USB cable from the computer Reboot your computer Install Internet Explorer 7 a PI Ue oS Install your scanner driver Problem I am getting an error message that OCR fails every time I try to scan using the OCR features from Onetouch Anti SpyWare software that is set to always run may interfere with the driver functionality It is recommended that you temporarily disable or suspend the auto
34. ity US Letter R Open Scanned Document s a lt g gt US Letter SS SS a ezana nlma 3 3 3 3 3 User Guide 21 Xerox DocuMate 3120 22 Document source configuration Multi stream V Duplex Wy Black amp White Bi tot Presets Document settings Main Resolution E Y 75 E Long document 200 dpi 1200 Document size US Letter Portrait 8 50 HJ x 11 00 F Manual feed Timeout 0 Help me choose values for these options inches sec E Skip blank originals V Crop to original V Straighten image V Clean up edges Rotate image A 0 Degrees T Flip back side Merge two sides Do not merge Height threshold 0 00 inches Summary W Last used settings m gt Scan black amp white US Letter 8 50x11 00 in image s Restore defaults Preview Scan at 200 DPI from both sides of the input tray Save Done Help A Loading Documents to Scan TWAIN and WIA Interface This option uses your scanner s TWAIN interface to scan Select scanning options before scanning put the document in the scanner then click the Scan button in the TWAIN interface window Please see the TWAIN Scanning Guide on the installation disc for instructions You can also click the Help button in the TWAIN interface to open the instructions i
35. lied with your machine Do not use an extension cord or remove or modify the power cord plug 4 Plug the power cable directly into a correctly grounded electrical outlet If you are not sure whether or not an outlet is correctly grounded consult an electrician 5 Do not use an adapter to connect any Xerox equipment to an electrical outlet that lacks a ground connection terminal Do not place this equipment where people might step or trip on the power cable Do not place objects on the power cable Do not override or disable electrical or mechanical interlock devices ek E LER i Do not push objects into slots or openings on the machine Electrical shock or fire may result vii User Guide Safety Xerox DocuMate 3120 Electrical Supply e This product shall be operated from the type of electrical supply indicted on the product s data plate label If you are not sure that your electrical supply meets the requirements please consult your local power company for advice e Always connect equipment to a correctly grounded power outlet If in doubt have the outlet checked by a qualified electrician A WARNING This equipment must be connected to a protective earth circuit This equipment is supplied with a plug that has a protective earth pin This plug will only fit into an earthed electrical outlet This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace the outlet
36. matic protection feature during scanning After scanning is complete and your file has been saved turn the auto protect feature back on You do not need to close the Anti SpyWare software Problem With AutoCrop to Original selected sometimes I get blank pages or pages with lines The pages were probably scanned in crooked or skewed To use AutoCrop to Original the pages must be scanned in straight Adjust the paper guides on the scanner so pages feed in straight Problem The paper jams the ADF To reduce the number of paper jams smooth and straighten the paper before scanning and adjust the guides to the paper size Paper fed into the ADF at an angle can cause the feed mechanism to jam If paper jams are occurring more frequently try cleaning the roller with a soft cloth dampened with Isopropyl rubbing alcohol Excessive dust on the roller can make it appear worn and will cause issues feeding paper See Cleaning the Scanner on page 24 for cleaning instructions User Guide 33 Xerox DocuMate 3120 Maintenance Problem The ADF won t feed pages properly A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at an angle or multiple pages to feed at the same time Try cleaning the roller first See Cleaning the Scanner on page 24 If that doesn t solve the problem the pad assembly may need to be replaced It is user replaceable See Replacing the ADF Pad Assembly on page 27 fo
37. may be photographed provided the reproduction is in black and white and is less than 75 or more than 150 of the linear dimensions of the original Postal Money Orders Bills Checks or Drafts of money drawn by or upon authorized officers of the United States Stamps and other representatives of value of whatever denomination which have been or may be issued under any Act of Congress 2 Adjusted Compensation Certificates for Veterans of the World Wars 40 User Guide Regulatory Information Xerox DocuMate 3120 3 Obligations or Securities of any Foreign Government Bank or Corporation 4 Copyrighted material unless permission of the copyright owner has been obtained or the reproduction falls within the fair use or library reproduction rights provisions of the copyright law Further information of these provisions may be obtained from the Copyright Office Library of Congress Washington D C 20559 Ask for Circular R21 5 Certificates of Citizenship or Naturalization Foreign Naturalization Certificates may be photographed Passports Foreign Passports may be photographed Immigration Papers Draft Registration Cards a ee ANE SEN Selective Service Induction Papers that bear any of the following Registrant s information Dependency Status Court Record Previous military service Physical or mental condition EE Exception U S Army and Navy discharge certificates may be photographed 10 Badges Ide
38. n e Wear an anti static strap to prevent electrostatic discharge when touching metal components e Keep all cleaning supplies scanner parts and accessories out of the reach of children Do Not Do These e Never attempt installation of any part not described in this manual e Never service the scanner near a radiator or any other heat source e Never use aerosol sprays or compressed air or attempt to lubricate parts with an oil or silicon spray e Never service the scanner in an area where there are open liquid containers e Never pour or spill liquid on the scanner or any of its components User Guide 23 Xerox DocuMate 3120 Maintenance Clearing Paper Jams If your scanner stops scanning due to a paper jam in the Automatic Document Feeder a warning opens after a few moments 1 Open the Automatic Document Feeder cover 2 Remove the jammed paper and close the cover To reduce the number of paper jams smooth and straighten the paper before scanning adjust the guides to the paper size and insert the paper evenly into the ADF Cleaning the Scanner Cleaning the inside of the scanner helps to keep your scanner operating at optimum performance You should clean the inside of the scanner at least once a week or after 1 000 pages have been scanned If you are getting frequent paper jams multiple pages feeding at the same time or youre seeing lines in the scanned image it is time to clean the scanner Note Be care
39. n an Internet browser ISIS Interface This option uses the ISIS interface for scanning Please refer the user manual for your ISIS scanning application for instructions on scanning with the ISIS interface User Guide Maintenance This section contains information about maintenance troubleshooting uninstalling scanner specifications and spare parts Safety Precautions When servicing the scanner you should take the following precautions to ensure your safety and prevent damage to the scanner Do These e Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol Rubbing alcohol may irritate sensitive skin e Only perform scanner maintenance as described in this chapter e Keep the scanner and cleaning supplies away from any open flame or heat source as any form of alcohol is flammable e Always read the instructions in each section carefully the instructions are specific to the part you are installing or servicing e Move the scanner to an area that has adequate room for opening the scanner e If your scanner has a power cord and or power switch always turn off the scanner and unplug the power cord before performing maintenance unless the maintenance instructions below specifically state to leave the scanner plugged in and powered on e Always unplug the USB cable from the scanner before performing maintenance unless the maintenance instructions below specifically state to leave the scanner plugged i
40. nandes sanapeeessdasivteass 17 Unsupported Document Types az ces issscoseosatssvinsudestetascessedicasss shes sndhcastasnecacdanpensncgsiancaseescedsbosstinacst 18 Scanning from the Automatic Document Feeder ADF X4 19 Preparing Documents for SCANNING ee sesssesssessesssesssssscsssessscssesssccsessscsseesscssscsseesses 19 Loading HO el n SaJCNNMNM N DZ JJJMJJMJMNMMN a DMIN Ma kn IT M_I JIJDJDDDDMe 20 User Guide iv Xerox DocuMate 3120 Table of Contents Si a WINN Mr al CS E atau ines ciaice pias tanto ante asta ERE 21 _ _ __2 gt 5 _Z__xxeeooaoeabnbbbnnm 23 UP CNG Dt chtvestensiata A NS 23 CVS MENG Paper JAM ensa MB MP a HHH BM HNH MI NM MM EEE M M MDAE 24 so Tau rrrrwwwrwoOo e e e rm ee 24 Replacing the ADF Pad ASSEMDIY 0 cc esssssssssecsssssscsecsssssssnesstsssssneconssssssecnecsscenccascascenceneeasees 2 Replacing the Roller ASSEMDIY cc cecsessssssscsecssscsssnecasssnssnscsncasssnssancasssnccanscssenecascansenecaseaseanees 28 elle a PeD _c c e ae e eDDe ee BxBx mGmBmBG mBEev Z lm bb mb Rarr 31 Error Light Troubleshooting Codes sscsssssssssssecsesssscsscssssssssscsssasscnccnecescessenseaseane 34 Uninstalling Your SCANNET cetsaczesencassosservercescuttunpsssscasveneonsacti tent sasinen cik s ka h de n ku ones 35 Xerox DocuMate 3120 Specifications cesscssssssesssssessssssessssssscsscsssesscssscsseessesasesseesses 36 MCT OK BDO COINS 3120 P
41. nt to install Scanner driver Visioneer One Touch Nuance PDF Converter Pro E amp Nuance PaperPort al a Nuance OmniPage Pro Note The software provided with your scanner may differ slightly from the list shown in the window 6 Click Install now User Guide 9 Xerox DocuMate 3120 Installation Installing the Scanner Driver The scanner driver installation will start first 1 The Welcome screen for the scanner driver Setup Wizard opens Click Next Welcome to the xerox DocuMate 3120 Driver Setup Wizard The installer will guide you through the steps required to install Meron DocuMate 3120 Driver on your computer ERD x KERU and Design and DocuMate are registered trademarks of sieros Corporation in the United States andor other countries Cancel 2 On the Xerox License Agreement window read the license agreement If you accept the terms select I Agree then click Next If you choose not to accept the license agreement click Cancel Click Close on the Installation Interrupted window 3 The software will now be installed 4 Stop when you see the Complete the installation by connecting your hardware window Do not click OK yet Leave the window open and proceed to the next section Connect the AC Adaptor to the scanner and an outlet 2 Connect the USB cable to the scanner 3 and your computer 4 Finally turn the scanner on 5 Plug and Play will finish installing t
42. ntification Cards Passes or Insignia carried by military personnel or by members of the various Federal Departments such as FBI Treasury etc unless photograph is ordered by the head of such department or bureau 11 Reproducing the following is also prohibited in certain states Automobile Licenses Drivers Licenses Automobile Certificates of Title The above list is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your attorney Canada Parliament by statute has forbidden the reproduction of the following subjects under certain circumstances Penalties of fines or imprisonment may be imposed on those guilty of making such copies 1 Current bank notes or current paper money 2 Obligations or securities of a government or bank 3 Exchequer bill paper or revenue paper 4 The public seal of Canada or of a province or the seal of a public body or authority in Canada or of a court of law 5 Proclamations orders regulations or appointments or notices thereof with intent to falsely cause same to purport to have been printed by the Queen s Printer for Canada or the equivalent printer for a province 6 Marks brands seals wrappers or designs used by or on behalf of the Government of Canada or of a province the government of a state other than Canada or a department board Commission or agency established by the Government of Canada or of a province or
43. nts before inserting them into the scanner Staples and paper clips can jam the feed mechanism and scratch the internal components Also remove any labels stickers or Post It notes that may come off during the scanning process and get stuck in the scanner Misuse as described here will void your scanner s warranty amp Supported Document Types You can scan the following types of documents and cards with this scanner e Maximum amount of paper in the input tray Approximately 50 pages of 20 lb 75 80 g m new printer paper e Document size Minimum size width x length 3 x 2 inches 76 x 51 mm Maximum size width x length 8 5 x 38 inches 216 x 965 mm We recommend scanning one page at a time when the documents you are scanning are longer than 14 inches 356 mm e Paper thickness between 7 110 lb paper 28 400 g m e Embossed plastic cards up to 1 25 mm thick e Non embossed plastic cards up to 1 mm thick Documents to Avoid Scanning The documents in this list can be scanned but please note that scanning documents of this type will reduce the life of the scanner Maintenance will be required more often and replaceable parts will wear faster These types of documents will jam more frequently and damage to the original documents may occur If you do choose to scan these document types do not scan large batches This type of use is not covered under the scanner warranty and alters replacement parts life
44. on Complete window to close and exit the driver installer Installation Complete mems DocuMate 3120 Driver has been successtully installed Click Close to exit Cancel lt Back 12 User Guide Installation Xerox DocuMate 3120 Installing Visioneer OneTouch The Visioneer OneTouch software installation will start automatically after you click Close on the driver Installation Complete window 1 Click Next on the Welcome to the OneTouch Setup Wizard Welcome to the OneTouch 4 6 Setup Wizard Qr 4 6 The installer will guide you through the steps required to install OneTouch 4 6 on your computer WARNING This computer program is protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the masimum extent possible under the law Cancel Back 2 On the Visioneer License Agreement window read the license agreement If you accept the terms select I Agree then click Next If you choose not to accept the license agreement the installation will terminate and OneTouch will not be installed 3 Click Close on the Installation Complete window to close and exit the software installer Note If you selected other software to install from the DVD the installation for that software will automatically start after you click Close on the Installation Complete window
45. r the steps to replace the pad Problem If the USB cable is disconnected during a scan the scanner does not reconnect when the USB cable is plugged back in Unplug the power cable from the scanner and then plug it back in If the scanner does not reconnect 1 Unplug the power cable from the scanner 2 Restart your computer 3 After the restart is complete plug the power cable back in Problem Paper jams when it begins scanning from the input tray Make sure the front feed tray is closed and that an item isn t already in the scanner fed in from the front Problem The scans from the input tray are always crooked Make sure to align the paper guides to the edges of the paper If you are scanning small items that are smaller than the paper guides minimum adjustment scan these items from the front feed tray instead Error Light Troubleshooting Codes Normal Operation e Steady blue indicates the scanner is ready to scan e Steady red the scanner is busy or it is not connected to the computer e Blinking red the scanner is reporting an error Error Codes The status light indicates the current state of the scanner If your scanner experiences hardware problems the status light turns red and will blink a specific number of times the status light will blink red and the LED flashes an E then the error code number Descriptions of the most common patterns are listed below In all cases you should turn off th
46. rn to the Main menu window and click Exit Remove the installation disc and store it in a safe place User Guide 15 Xerox DocuMate 3120 Installation Register Your Scanner Registering your scanner is important as it provides you with access to our free telephone support service Registration also gives you free access to software updates for your scanner To register your scanner You will need an active internet connection to register your scanner If you do not have internet access you can contact our customer service department to register the scanner Please refer to the Technical Support Card that you received with the scanner for our customer service contact information 16 Open an Internet Explorer window or any other Internet browser you have installed on your computer In the web address field type www xeroxscanners com Press Enter on your computer s keyboard or click the option on screen to go to the web address When the Xerox scanners web page loads click on Register Your Product Fill in the registration form all required fields have an asterisk A valid email address is required for registration You will be asked to enter the serial number for the scanner it is located on the back or underside of the scanner After filling in the form click on Submit Your Registration to complete the registration User Guide loading Documents to scan Always remove any staples or paper clips from docume
47. sembly in place and lift the pad up and out Reverse the procedure to replace the new pad into its slots A hta o Hii lt HE pe L User Guide 27 Xerox DocuMate 3120 Maintenance 3 Close the scanner when youre finished Replacing the Roller Assembly The roller will wear out and is designed to be a user replaceable part A worn roller can cause documents to feed in skewed at an angle or multiple pages to feed at the same time Before replacing the roller you should clean it as excessive dust on the roller will make it appear worn and smooth You cannot properly diagnose a worn roller until you have cleaned it You should generally replace the roller every 160 000 to 200 000 scans Replacement parts can be purchased from the Parts amp Accessories page for your scanner at Www xeroxscanners com 1 Open the Automatic Document Feeder cover 28 User Guide Maintenance Xerox DocuMate 3120 2 Pull the paper guide away from the scanner 3 4 The roller is held in place with a lock tab that rotates to lock and unlock it To unlock the tab rotate it upward until the small lock flange is completely free 5 6 Before installing the new roller clean any dust that may have gotten on it during shipping User Guide 29 Xerox DocuMate 3120 Maintenance 7 Insert the left end of the new roller assembly into the hole in the ADF cover Angle the roller into the scanner and align the lock tab with
48. st of installed programs in the Windows Control panel e Windows XP Open Add Remove Programs e Windows Vista and later Open Programs and Features Uninstalling the scanner driver 1 Inthe list of installed programs click on Xerox DocuMate 3120 driver 2 Click the Change Remove or Uninstall button 3 Click Yes when asked to confirm that you want to remove the driver When the driver uninstallation is complete the progress window will automatically close Turn off the scanner and unplug the USB cable 5 Reboot the computer if you are prompted to do so Follow these instructions to remove any of the other software you installed with your scanner Depending on the software provided with your scanner and which applications you installed during the scanner setup the application list may include e Visioneer OneTouch e Visioneer OneTouch OmniPage OCR module e Nuance PaperPort e Nuance OmniPage e Nuance PDF Converter User Guide 35 Xerox DocuMate 3120 Maintenance Uninstalling Visioneer Acuity Visioneer Acuity is automatically installed when you install the scanner driver using the installation disc You can also download the Visioneer Acuity module from the support pages for your scanner at www xeroxscanners com Visioneer Acuity is a utility with advanced image processing options to instantly improve the visual clarity of anything you scan 1 Inthe list of installed programs select Visioneer Acuity Assets
49. uide Welcome Xerox DocuMate 3120 e Nuance OmniPage user s guide contains detailed instructions on using the software including information on using Optical Character Recognition to create editable text files from the scanned documents e Nuance PDF Converter user s guide contains detailed information on using the application to create and modify PDF files Xerox DocuMate 3120 Scanner 1 Input Tray Holds the documents in the Automatic Document Feeder for scanning 2 Paper Guides Guides adjust to support various document widths 3 Automatic Document Feeder fFeeds documents through the scanner during scanning Pull to open the Automatic Document Feeder 4 Control panel Onetouch scanning controls LED Number Shows the current scan setting for the Simplex and Duplex buttons Function buttons Selects the scan setting for the Onetouch buttons Press the up or down arrow to cycle through the settings Duplex button Press to scan double sided documents Simplex button Press to scan single sided documents Status light Power Button Turns the scanner s power off and shows the scanner s status 5 Output Tray Holds documents after being scanned Unfolds to support various document lengths 6 Universal Serial Bus USB port Connects the scanner to the computer 7 Power jack Connects the power cord to the scanner User Guide 3 Xerox DocuMate 3120 Welcome 4
50. with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense A WARNING In order to allow this equipment to operate in close proximity to Industrial Scientific and Medical ISM equipment the external radiation from ISM equipment may have to be limited or special mitigation measures taken Changes and modifications to this equipment not specifically approved by Xerox may void the user s authority to operate this equipment Shielded cables must be used with this equipment to maintain compliance with FCC regulations European Union The CE mark applied to this product symbolizes our declaration of conformity with the following applicable European Union Directives as of the dates indicated CE December 12 2006 Council Directive 2006 95 EC as amended Approximation of the laws of the member states related to low voltage equipment December 31 2004 Council Directive 2004 108 EC as amended Approximation of the laws of the member states related to electromagnetic compatibility This machine is certified as Class 1 LED product This means that this machine does not produce hazardous laser radiation User Guide 39 Xerox DocuMate 3120 Regulatory Information A full declaration of conformity defining the relevant directives
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