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SA-Announce Notification System User Manual Version

1. me Page Safety y Tools e la a cisco Unified cm Use this option to create and edit SA Announce paging groups Use this option to send a text message to a group of phones Use this option to browse recent text messages Groups gt gt Create Edit Groups General Email IPPhones External Phones SynAppsIPDevices IP Speakers Alerts Nokia Everbridge Select Group To Edit 5003 Emergency Alert Group General Settings gt EI M Tweet when activated ALERY Amber Alerts Grou e erdency pipe Emergence id 112 O Notify Facebook friends Group Phone Emergency Alert Settings Line Number Alert Mode M Voice Mode Fl Play Once o Partition Wav File to Play filmscore wav e Device Poo Timed Mode C enter Zip below EPA DI weather alerts zip 85215 Test emergency alert text message this is only a test Misc Settings Text to Send Use Security Code Send Caller Id M Emergency 30 EN Volume epes rom a EE AA 2009 Syn Apps L L C Creating Emergency Alert Groups 75 The Volume drop down menu allows you to adjust the volume of the audio played on the phone speaker The Default volume setting uses the setting of each phones speaker individually other settings such as 90 80 etc override the current volume setting on the phone and forces the phone to play the audio at the percent
2. gt 2009 Syn Apps L L C Creating Schedules Creating Schedules 77 11 Creating Schedules Schedules gt gt Scheduled Broadcasts General This section describes the creation of SA Announce schedules Schedules are used to broadcast audio text to predefined end points at predefined times e g school bell schedules manufacturing break bells etc It is important to note that for schedules to function properly both the Scheduler service and the Broadcaster service must be running See Activating Services Also be aware that the scheduler is licensed separately from the broadcaster contact sales syn apps com for details To create a schedule perform the following Select Schedules gt gt Scheduled Broadcasts General from the main menu Click New Schedule Configure the following items e Schedule Name Enter a descriptive name for the schedule e Days to Play Select the days to play the schedule one or more days may be selected e Times to Play Enter the times to play the schedule in 24 hour format e g 4 00 pm gt gt 16 00 e Sound to Play Other Settings o Sound to Play Select the wave file to play when the schedule is activated Add custom wave files to the system using the Schedules gt gt Wav File Upload page o Volume The volume of the audio played by the IP Phone end points in the schedule Repeat The number of times to repeat the wave file when the schedule is activated o Text to
3. sly Favorites S Syn Apps SA Announce a E dm y Pager Safety Tools E SA Announce Groups Schedules Services Settings Help Log Off administrator F Create Edit Groups Le Send Text Message LEI Message Browser Use this option to create and edit Use this option to send a text Use this option to browse SA Announce paging groups message to a group of phones recent text messages Create Edit Groups Send Text Message Message Browser Groups gt gt Create Edit Groups General Email IP Phones External Phones SynApps IP Devices IP Speakers Alertus Nokia Enter a Group Name Group Type Normal Line Number 9626 Partition None Device Pool Default Use Security Code d Send Caller Id O Emergency O Volume Default Volume 3 Add Group Cancel 2009 Syn Apps L L C Notification Group Configuration 63 9 3 Email Groups gt gt Create Edit Groups The Email tab on the Create Edit Groups page allows email s to be sent when a group is called or otherwise activated To use this feature you must first setup the email parameters at Services gt gt Broadcaster Services gt gt Email Settings see the Email Settings chapter of this manual for more information Add one or many email addresses to the group using the provided interface Use email aliases when there are many emails to be sent more than 10 to avoid overloading the SA Announce system Note Mass SMS
4. 2 User Management Pa Multicast Settings tn IP Endpoint Setup R External Phone Setup Use this option to create users Use this option to manage the Use this option to manage IP Setup dialer phones to facilitate and manage their permissions multicast settings for SA Announce endpoint settings legacy overhead system integration User Management Multicast Settings IP Endpoint Setup External Phone Setup Settings gt gt IP Endpoint Setup XML Phones Multicast Phones Syn Apps IP Valcom CyberData Alertus Nokia 3n Facebook Manage the system settings Enter the Alertus Web Service URL and default message duration below The message duration is for ALERTUS use withall group types but emergency alert In the case of emergency alert groups the alertus alert QU roc tree donnees will be canceled when the emergency alert is canceled Message Duration Seconds 500 Alertus Web Service URL http 10 0 5 38 8280 alertusmw services AlertusMiddlewareBasic EX http alertus server ip 8280 alertusmw services AlertusMiddlewareBasic Save gt 2009 Syn Apps L L C Alertus Configuration 127 22 1 Supported Alertus Devices SA Announce supports all Alertus Beacons 22 2 Alertus Device Setup This section describes how SA Announce integrates with the Alertus System SA Announce can automatically activate Alertus Beacon Groups that you have defined in the Alertus web configuration pages Alertus Alert Profi
5. Select an extension near you from the Test Phone drop down menu Click Run all tests 1 A message will display on the application screen confirming if the database connection was successful 2 Look at the phone you selected to test to verify that it shows Test on the display screen 12 30p 05 13 08 4806646071 SA Announce Text Message Sent 5 13 2008 2 29 12 PM e a 2009 Syn Apps L L C f Notification Group Configuration Notification Group Configuration 57 9 Notification Group Configuration This section describes how to define the notification groups that users interact with You will specify the group type group directory number other group settings and the devices that receive the broadcast audio text Please note that for every notification group you create SA Announce will automatically create a Syn Apps virtual phone listed under Device gt Phones in Communications Manager the virtual phone name will begin with SEPFFFF This is also true for the external phone dialers the name here begins with SEPEEEE When you delete notification groups in SA Announce the associated virtual phones and lines will NOT be deleted from CUCM After deleting notification groups in SA Announce please delete the associated virtual phone and line in CUCM administration by searching Device gt Phone on the notification group line number or device name Please refer to the SA Anounce Group Types section of
6. SynApps IP Devices IP Speakers Alertus Nokia 3n Select Group To Edit O ea test b Use the interface below to integrate existing Syn Apps IP Speakers into the group Available Selected 00 20 f7 35 05 0f Ceiling Speaker v2 Ceiling Speaker v2 El Associate Syn Apps Paging Relay s with the group using the interface below Available Selected 00 20 f7 ff 99 10 Paging Relay Paging Relay 2009 Syn Apps L L C Notification Group Configuration 67 9 7 IP Speaker Integration Groups gt gt Create Edit Groups IP Speakers This section describes how to add Valcom or CyberData IP speakers into desired notification groups Use the Valcom section to assign Valcom IP speakers to the group you are currently editing simply add the speakers group number s to the text entry box To assign multiple Valcom IP speakers to a group delimit the group numbers with commas Verify the Valcom IP Speaker settings from the Settings gt gt IP Endpoints Valcom section CyberData IP Speaker groups must first be setup using the Settings gt gt IP Endpoint Setup CyberData section Use the CyberData section to assign CyberData IP Speaker groups to the paging group Simply select the CyberData speaker group from the Available side of the list box and press the gt gt button to add the CyberData group to the Selected side of the list box Syn Apps SA Announce Windows Internet Explorer Ge gt El 10
7. The SA Announce Notification System is a feature rich notification system that couples to Cisco Unified Communications Manager to provide text and audio notifications across an enterprise The notifications can be real time such as emergency alerts and live audio notifications IE paging intercom or they can be scheduled via the scheduling system SA Announce integrates the phone system with a large number of disparate end points such as Cisco IP Phones Legacy Overhead Systems Syn Apps IP Speakers Valcom IP Speakers CyberData IP Speakers Email Everbridge formerly 3n National Notification Network Syn Apps Paging Relay and Alertus devices Notifications can be made by simply picking up the phone and dialing the notification group directory number as well as other methods such as automated via a relay or web The SA Announce Notification System has numerous audio streaming models that can be used to accommodate almost any notification requirements from one centralized server With the addition of the Syn Apps Paging Relay a unicast to multicast device even non multicast enabled wide area networks can provide notification to all remote sites using one centralized SA Announce server Streaming models include Unicast Server Sourced Multicast Relay assisted multicast and Phone Sourced Multicast Note that Valcom and CyberData IP Speakers are multicast only devices New features for SA Announce 7 0 0 include e Dynamic Paging Groups I
8. To view currently created 3n Scenarios browse to the 3n management interface Scenario Manager gt gt Manage Scenario the scenario title and number are listed enter the scenario title number of scenarios you would like to use in SA Announce by browsing to SA Announce Settings gt gt IP Endpoint Setup 3n tab This process is described in the 3n Configuration section To create new scenarios in the 3n system you must first create an unscheduled notification Send Notification and then use the Scenario Manager gt gt Create Scenario to create a scenario using that unscheduled notification The 3n web configuration interface Scenario Manager gt gt Manage Scenario 3n InstaCom Windows Internet Explorer 6 EI gt le https qa 3nonline net nns Main do ae en InstaCom a dh Page Gi Tools 3n SIMPLE RELIABLE GLOBAL 3n InstaCom Eric Conway Organization Leader Syn Apps LLC Test 4884281 manage scenarios b Send Notification Manage Scenarios Send Scenario scenarios Previous 1 4 of 4 V Next Track Activ Scenario Title Scenario Number Created By Creation Date 3n Integration Demo 4 Pitts Ian 12 03 2008 09 34 19 AM Manage Broadcasts Chemical Spi View Scenario History 3 Conway Eric 10 28 2008 10 27 43 PM Lockdown Initiated 2 Conway Eric 10 28 2008 09 51 35 PM Members Tornado Warning 1 Pitts Ian 10 22 2008 11 44 40 AM Reports ADVANCED SEARCH Admin b b Groups and Fil
9. amp New Group D Copy Group Save Group Delete Group gt A 2009 Syn Apps L L C 64 SA Announce User Guide 9 4 IP Phones Groups gt gt Create Edit Groups IP Phones Add phones to a notification group by selecting the IP Phones tab Use the Arrange List By drop down menu to resort the list on the selected item Select the phones you would like to add by clicking the items and adding them using the gt gt button You can use standard ctrl click and shift click to select items or use the Filter column to filter the list The Enable Dynamic Group checkbox will dynamically lock the group to use the phones that match the specified Filter IE enabling the dynamic group checkbox arranging by Device Pool and entering ABC into the filter column will associate all phones that have an Device Pool beginning with ABC to the notification group This is useful when you have a paging group for a site and that site has a specific Device Pool CSS etc by using the dynamic group option as you add phones to the system you will not have to manage your SA Announce notificaiton groups Note For Holler and Holler RP group types you can now select phones to be disallowed as targets of Holler and Holler RP Remember in this case you are selecting phones that are not to be included in the group 2 Syn Apps SA Announce Windows Internet Explorer Dex Ge a 10 0 5 38 Elx 3 2 k y pa w Favorites E syn App
10. Select Groups gt gt Create Edit Groups from the main menu Click New Group Configure the following items e Group Name Enter a descriptive name for the group the group name will be displayed in the phone service menu and as the caller id of the group e Group Type Select the Emergency Alert group type e Group Phone o Line Number This is the extension that you will use to call activate the notification group the next available line is placed in the field by default Enter a unique line number here o Partition The partition the group phone should belong to IE Phones must have a CSS containing this Partition to be able to dial the group o Device Pool Device pool the phone should belong to the Device Pool must be set such that anyone calling the group gets a G711 codec lookup e Misc Settings o Use Security Code To secure the group check this checkbox and enter a DTMF code to associate to the group o Send Caller ID IP Phones within the selected group will receive the caller ID associated 2009 Syn Apps L L C Creating Emergency Alert Groups 73 with the source phone line o Emergency Busy detection overridden for this group agents on a call will also receive the notification audio stream and or text message o Volume The volume of the IP Phone end points in the group Tweet when activated Check this checkbox to send a status update to your Twitter account See Twitter Configu
11. Te Favorites syn Apps SA Announce mm gt Pager Safety Tools fp SA Announce Groups Schedules Services Settings Help Log Off administrator F Create Edit Groups a Send Text Message Le Message Browser Use this option to create and edit Use this option to send a text Use this option to browse SA Announce paging groups message to a group of phones recent text messages Create Edit Groups Send Text Message Message Browser Groups gt gt Create Edit Groups General Email IP Phones External Phones SynApps IP Devices IP Speakers Alertus Nokia 3n Select Group To Edit O ea test Use this tab to integrate existing analog overhead paging systems into the group You must have external phones setup in Settings gt External Phones for the intergration to work When the dialers are setup you can enter the number and zone code optional of the overhead system to integrate it with the group Description or Name Overhead System ABC Add Number 2000 Remove Dial Code 00 a Update E New Group Copy Group 3 Save Group Delete Group 7 2009 Syn Apps L L C 7 66 SA Announce User Guide 9 6 Syn Apps IP Devices Groups gt gt Create Edit Groups Syn Apps IP Devices This section describes use of Syn Apps IP Speakers and Paging Relays in SA Announce notification groups Syn Apps IP Speakers and Paging Relays must be added to the system using the DHCP op
12. account this can be useful for delivering campus events to students etc e Syn Apps IP Speakers SA Announce now supports Syn Apps IP Speakers offering plug and play integration e Text Message Enhancement Polls Polls can now be sent and results can be viewed in real time New features for SA Announce 7 0 70 include e Weather Alerts Integrate emergency alert groups with the National Weather Service and deliver localized weather alerts Warnings Watches and Advisories 2009 Syn Apps L L C SA Announce Overview 9 e Amber Alerts Integrate emergency alert groups with the CodeAmber org to deliver Amber Alerts abducted children alerts to configured IP Phones e Background Music Service Stream music to your Cisco IP Phones A multicast streaming source such as the Syn Apps paging relay is required e Extension Mobility Support SA Announce now supports extension mobility on CUCM 4 5 6 7 New features for SA Announce 7 0 80 include e Twitter Integration Integrate emergency alert groups with Twitter and automatically update your Twitter status when the group is activated Coming soon to SA Announce e Nokia dual mode integration Nokia dual mode cell phones as a group end point paging to Nokia dual mode phones e SA Announce iPhone An iPhone application that allows users to send text messages and activate deactivate emergency alert groups gt 2009 Syn Apps L L C 10 SA Announc
13. left corner of the administration interface Once you are done viewing the data please click on the Exit Menu button in the lower right corner or simply click on the main SA Announce web page to close the window Please note that all data in the information center is retained for 90 days by default If you would like to adjust the retention period please modify the following registry key Regedit HKLM gt Software gt SynApps gt SA Announce gt activityRetentionDays please add the value as a string if it doesn t already exist in the registry 2009 Syn Apps L L C Information Center Syn Apps SA Announce Windows Internet Explorer http 10 0 2 69 5A Announce Settings aspx e Syn Apps SA Announce Changes Info License gt Groups Users Login Act PageAct gt SI eieiei kb bj Tet At gt Sched Act gt _SA Announce SA Announce release notes Version Version 7 0 0 Release Date 11 21 2008 New Features Dynamic Paging Groups Assign IP Phone endpoints to groups using filters IE DevicePool main This will reduce maintenance as new phones added to the system will automatically be added to dynamic groups where filters match the new phone s Email Integration Send emails when a page schedule emergency are activated by assigning email addresses to the paging group or schedule Setup the email interface at Serv
14. 39 Sun Apps 2812 N Norwalk Suite 112 Mesa AZ 85215 Phone 866 664 6071 Fax 866 659 8999 sales syn apps com www syn apps com
15. 7914 14 Button Line Expansion Module 7915 24 Button Line Expansion Module Cisco 7905 7916 12 Button Line Expansion Module Cisco 7906 7916 24 Button Line Expansion Module Cisco 7911 Analog Access Cisco 7912 Analog Access WS X6624 Cisco 7920 Analog Phone Cisco 7921 Cisco 12 S Cisco 7931 Cisco 12 SP Cisco 7940 Cisco 12 SP Cisco 7941 Cisco 30 SP Cisco 7941G GE Cisco 30 VIP Cisco 7942 D Apply Changes a 2009 Syn Apps L L C I 48 SA Announce User Guide 8 3 Multicast Configuration Settings gt gt Multicast Settings Defaults On the Multicast Settings page you will find four tabs Defaults Sites Server to Phone Multicast Test and Phone to Phone Multicast Test On the Defaults tab you choose whether or not you wish to enable WAN Multicast and or Local Multicast globally Select the Local Multicast Enabled checkbox to enable local multicast IE phones at the server site will have a multicast stream sent phone that are not at the server site will have unicast streams sent unless Site to Site WAN Multicast Enabled checkbox is checked Press the Save Defaults button to save any settings changes on the Defaults tab The default multicast addresses provided automatically when you check a checkbox should work for most implementations If multicast boundaries different multicast address for each sites local multicast traffic are required use the Sites tab to configure them most implemen
16. Apps L L C 122 SA Announce User Guide 21 1 Supported CyberData Speakers SA Announce supports the entire IP Speaker platform from CyberData These speakers include VoIP Ceiling Speaker VoIP Paging Gateway VoIP Multicast Gateway VoIP Loudspeaker Amplifier PoE VoIP Loudspeaker Amplifier AC VoIP Loudspeaker Amplifier Wireless VoIP Paging Amplifier VoIP Intercom VoIP Paging Server VoIP 4 Port Zone Controller VoIP Talk back Speaker 2009 Syn Apps L L C CyberData IP Speaker Configuration 123 21 2 CyberData Speaker Setup This section describes how to setup your CyberData Speakers into multicast groups for use with SA Announce See the section CyberData IP Speaker Configuration for details on adding these groups to the SA Announce Interface First make sure the speakers are in MGROUPS mode Browse to the web page of the speaker default login admin admin and select the Speaker Setup link button On the Speaker Setup page set the speaker function to MGROUPS and press the Save Settings button Next browse to the MGROUPS Setup page by pressing the MGROUPS Setup button Add groups to the speaker by adding a multicast address and port priority and name for the group Add the same group to all other speakers that are to be part of the group e CyberData VoIP Ceiling Speaker Windows Internet Explorer QG j amp http 10 0 0 111 cgi binfconfig cgi step 0 lisa ogle o E
17. Apps L L C Busy Detection Options User Configuration Click Device Association i i Add a New User User Configuration User John Doe Status Ready First Name Joh Last Name User 10 User Password PIN The following page appears Associate all IP phones to the TSP user Do not select Gateways or Analog Ports i i User Configuration Device Association nen Back to User List Device assigned to jdoe Doe John Status Ready Directory Number WM E SEPDO3094C25D4E SEPOO3094C25D4E 7002 When you are finished click Update Selected 147 il 2009 Syn Apps L L C 148 SA Announce User Guide Controlled Devices You should see a screen similar to the following The Controlled Devices field reflects the association that you just made Note The controlled device is the phone itself not the DNs English United Stores sl 2009 Syn Apps L L C Information Center 150 SA Announce User Guide 28 Information Center SA Announce 7 x introduces a new information center that provides quick access to the following items e Changes This section provides access to the SA Announce change log Please refer to this section to learn about application enhancements and bug fix information e Info This section provides access to the application registry key settings This is useful when Syn Apps support asks system config
18. Backup CTI Specifies the CTI Manager to which the TSP attempts to connect if a connection to the primary Manager CTI Manager fails Location If the TSP is on the same computer as the backup CTI Manager choose the Local Host radio button If the backup CTI Manager is on a different computer choose the IP Address radio button and enter the IP address of backup CTI Manager or choose the Host Name radio button and enter the host name of backup CTI Manager 2009 Syn Apps L L C Busy Detection Options 145 Communications Manager Create the TSP User Next create the TSP user in Communications Manager Complete these steps Select User gt Add a New User from the Cisco Communications Manager Administration web interface If you are using Communications Manager version 5 6 or 7 browse to User Management gt Application User to add a new application user Also note that on CUCM version 5 6 and 7 the user will need to have all CTI permissions associated to it Cisco Systems For Cisco IP Telephony Solutions Cisco CallManager 4 0 Administration Details Copyright 1999 2003 Cisco Systems Inc All rights reserved Enter the user information as required on the Add a New User page and click Insert when you are finished Make sure you enable CTI Application Use for your new user 2 D 2009 Syn Apps L L C 146 SA Announce User Guide English States y n i 2009 Syn
19. By default the Group Directory provides a list of all groups To show only groups that the accessing phone is a member of use the following Service URL Service URL http server ip address phoneservices groupsdirectory aspx showAll true Once your IP phone service is created you must subscribe the desired phone s to the service Once phones are subscribed to the service use the Services button on the phone and select the SA Announce service to enter the directory After accessing the service from a phone you will see the following Q 11 34a 05 19 08 4806646071 Q Services Make Your Selection 2009 Syn Apps L L C Configure IP Phone Services 99 O 11 35a 05 19 08 4806646071 Arizona HNH Holler 5001 3 RecordNPlay 5004 Re Page 1 of 1 Fr Select the desired page groups and press DIAL to initiate the page gt a 2009 Syn Apps L L C 100 SA Announce User Guide 17 2 Web Dialer Directory The SA Announce web dialer service is used to initiate phone sourced multicast notifications In order to use the SA Announce web dialer directory you must define the IP phone service Create an IP phone service with the following parameters Service Name SA Announce Web Dialer Service URL hitp server ip address phoneservices webgroups aspx where server ip address equals your SA Announce server s IP address Note By default the Web Dialer Directory provi
20. Communications Manager Cisco TSP required if using TAPI busy detection in order to enable TAPI Service Provider Proper IP access to Communications Manager and phones required Communications Manager 3 x This section is provided for legacy installations Communications Manager 3 x is no longer supported by Syn Apps If you are using Communications Manager 3 x you must be logged into the Syn Apps application server with the same user name and password that exists on the Communications Manager This must be the local Administrator account and must have the same password as the Administrator account on Communications Manager 3 x Communications Manager 4 x 5 x 6 x 7 x Communications Manager 4 x 5 x 6 x or 7 x require setting up the SA Announce authentication URL Please see the Authentication URL section Communications Manager s must have the Cisco AXL Web Service enabled under Database and Admin Services in Cisco Unified Serviceability Adding Device Pack CM 5 x 6 x 7 x This section is not required Use the Syn Apps device pack to avoid being charged Cisco license units DLU s for the virtual devices associated with the notification groups on Cisco Unified Call Manager By default SA Announce will add a virtual notification phone for each notification group created this will consume 2 DLU s becuase the device type used is a 30 VIP The Syn Apps device pack will add a new device to the CUCM system This will allow SA Announce
21. SCTUP diia LL ia 130 Part 24 Facebook Configuration 132 1 Gonnection Diagrami riali eat 133 Part 25 Twitter Configuration 135 1 Connection Diagram COPY uu22 20u022220280nn000nnnnnnunnnnnnnnunnnnnnnnunnnnnnnunnnnnnnnnnnnnnnnennnn nun 135 Part 26 Analog Paging System Integration 137 1 Supported Analog SyStemS cirie 139 2 Supported AnalogiInterfaces 1ncrrii ein 139 Part 27 Busy Detection Options 141 1 XML Busy Detection ch ins 141 2 TAPIIBUSY Detection turin a ee o 141 Part 28 Information Center 150 Part 29 Custom Wave File Upload 153 Part 30 Customizing Audio Feedback 156 1 Audio File Descriptions iii 156 Part 31 Advanced Paging Configuration 159 1 SA Announce Multicast Router Switch Configuration 159 2 Multi Site Centralized SA Announce Server isssnmnnrnnnnnnennnnnnnmneennss 160 3 SA Announce High Level Protocol USe nee 161 Part 32 Help and Support 163 1 EC EE 163 2 Knowledge Base ansia 164 Prepare Report vii 165 7 A 2009 Syn Apps L L C 6 SA Announce User Guide 4 Contact Syn Apps Support ua 2 uu222 22uan00022unannoonunnnnonununnnnnonunnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnn 166 si 2009 Syn Apps L L C e n CG yn Apps SA Announce Overview 8 SA Announce User Guide 1 SA Announce Overview SA Announce Notification System 7 0 0
22. Send Enter the text to be sent with the schedule The text will be sent to all end points that support text messages o Emergency Busy detection overridden for this group agents on a call will also receive the notification audio stream and or text message O The Volume drop down menu allows you to adjust the volume of the audio played on the phone speaker The Default volume setting uses the setting of each phones speaker individually other settings such as 90 80 etc override the current volume setting on the phone and forces the phone to play the audio at the percentage of maximum volume specified Please note that while this does affect the volume of phones it does not affect the volume of Valcom IP Speakers CyberData IP Speakers Legacy Overhead Systems Alertus Endpoints It is now possible to add the schedule even though end points have not been associated yet this can be done after adding the schedule or before adding the schedule Click Add Schedule Once added you are now free to add remove and view information about specific devices within all of the schedules that have been created 2009 Syn Apps L L C 78 SA Announce User Guide gt Syn Apps SA Announce Windows Internet Explorer GO http 10 0 5 38 sa announce 5 SEET men IER Si Favorites syn Apps 54 Announce fa E ZI mh gt Page Safety Tools 4 y SA Announce Groups Sche
23. The phones must have unique line numbers and they should all reside in the same CSS DP the dialers are in a pool and itis impossible to know which dialer will be used to dial a given overhead system The Device Pool must be set such that when these phones dial your overhead systems the codec looked up is 6 711 Line Number Partition Default lt None gt CSS Default lt None gt Device Pool Arizona gt AddPhone Existing External Dialer Phones Log Off syn apps econwa R External Phone Setup Setup dialer phones to facilitate legacy overhead system integration External Phone Setup Dialer Name css Device Pool SEPEEEES68EB500 Local_css Arizona SEPEEEES68EBS01 Local_css Arizona Partition Internal_PT Internal_PT Page 1 of 1 2 iterns Note To delete a dialer phone use the table on the Settings gt gt External Phone Setup page to gather the MAC addresses or Line Numbers of the Phones Then use CUCM administration to search out and delete the phones and lines in question 2009 Syn Apps L L C Analog Paging System Integration 139 26 1 Supported Analog Systems SA Announce supports all analog paging systems that integrate to Communications Manager If you can dial your paging system from an IP phone SA Announce will be able to access the system SA Announce supports single and multi zone systems 26 2 Supported Analog Interfaces SA Announce can
24. Weather Alerts the SA Announce application server requires internet access to www weather gov The Weather Alert service runs inside the broadcaster service as it is coupled to emergency alert groups This coupling is for multiple reasons but primarily due to the need to have an endpoint association for notifications It is important to understand that the Weather Alerts do not activate as a result of calling the emergency alert group in this case the normal emergency alert functionality is carried out Once you have activated Weather Alerts by checking the Weather Alert checkbox for a particular group and saving the changes alerts will be active as long as the broadcaster service is running The service checks for new alerts immediately as the service is restarted and then checks again when the new alert interval setting is reached It is important to have a low new alert interval setting so you will be notified of new alerts shortly after they occur The resend alert interval setting controls how often active alerts are resent to the group endpoints The Weather Alert Settings section contains interval timer settings e Check for new alerts minutes This setting controls how often the service checks for Weather Alerts 10 minutes is the minimum and the default e Resend active alerts minutes This setting controls how often alerts are resent 120 minutes is the default which means you will receive a weather alert every two hours while th
25. a Calling Search Space for the line to reside in the calling search space must contain the partition of the destination numbers you wish to dial e Device Pool Select a Device Pool that will insure a G 711 codec lookup when the dialer dials the destination numbers you wish to dial See CUCM Region Once the parameters are filled out press the Add Phone button to add the virtual phone to Communications Manager Repeat to add all of the necessary dialers gt 2009 Syn Apps L L C 138 SA Announce User Guide 2 Syn Apps SA Announce Windows Internet Explorer y Xx alt print screen on apple keyboard JeF G EJ 7 http 10 0 2 69 sa announce ExternalPhones aspx x ae sun apps SA Announce SA Announce Groups Schedules Services amp User Management Use this option to create users and manage their permissions User Management Settings gt gt External Phone Setup External Phone Setup Setup the virtual dialer phones Za Multicast Settings Use this option to manage the multicast settings for SA Announce Multicast Settings f H me Page Tools Settings Help ta IP Endpoint Setup Use this option to manage IP endpoint settings IP Endpoint Setup Use this page to setup virtual dialers that will dial your overhead systems one dialer is required per simultaneous overhead system activation 2 10 dialers should accomodate most integrations
26. a very powerful emergency notification system as the security monitoring members can see who activated the emergency and respond accordingly The emergency alert notification group type has a number of different configuration options that are unique The mode of an emergency alert group can be changed by selecting the provided check boxes in the emergency alert Settings area of the General tab only one mode can be selected Alert Mode is the default mode in this mode the emergency alert group is activated when called or via the web service possibly the group will then send the text message to the supported devices and begin to play the wave file for 1000 cycles unless the group is called back Calling an active emergency alert group in alert mode will cancel the emergency Voice Mode groups will activate when called and play the wave file once at which point the source caller can begin to send further instructions by speaking into their handset when the source caller hangs up the group terminates and text is cleared from the supported devices The Play Once mode simply sets the duration of the emergency alert to one repeat of the wave file after the wave file plays once the group will terminate and text will be cleared from the devices Finally selecting Timed Mode will expose a Repeat Number entry box set the repeat number to the desired duration of the emergency alert group To create an Emergency Alert notification group perform the following
27. and manage their permissions multicast settings for SA Announce endpoint settings legacy overhead system integration User Management Multicast Settings IP Endpoint Setup External Phone Setup Settings gt gt IP Endpoint Setup XML Phones Multicast Phones Syn Apps IP Valcom CyberData Alertus Nokia 3n Facebook Manage the system settings Enter the Valcom IP speaker multicast addresses below The default settings will work in most cases Use VALCOM the Valcom VIP setup tool to verify which addresses to use where in the tool 7 If your speakers are using version 2 0 or greater firmware then the Valcom Version 2 checkbox needs to be checked Multicast Control Address 239 1 1 4 Port 4099 Multicast Audio Address 239 1 1 3 Port 4098 Valcom Version 2 3B Save 2009 Syn Apps L L C Valcom IP Speaker Configuration 117 VIP 102B Setup Tool System gt gt Network Settings Network Settings VI Control Port DER V1 Multicast Address 239 1 1 1 Setup Port 4097 o Cancel Setup Multicast Address 239 1 1 2 V2 Audio Port 14098 V2 Audio Multicast Address 239 1 1 3 V2 Control Port 4093 Y2 Control Multicast Address 239 1 1 4 20 1 Supported Valcom Speakers SA Announce supports the entire Valcom IP Speaker platform These speakers include Valcom VIP 130 L one way outdoor horn Valcom VIP 402 lay in ceiling speaker Valcom VIP 140 wall
28. connect to paging systems that are integrated with FXS FXO E amp M interfaces hosted and ISR gateways VG224 VG248 and ATA s e g 2009 Syn Apps L L C f Busy Detection Options Busy Detection Options 141 27 27 1 27 2 D i Busy Detection Options XML Busy Detection XML Busy Detection is the default method SA Announce uses to determine whether a phone is busy or idle AII Cisco IP phones have a priority scheme that allows Syn Apps to send phones commands that will only be executed if the phone is idle All standard page groups will respect your busy status and will not interrupt active phone calls with a page unless the emergency checkbox is checked TAPI Busy Detection TAPI is necessary in some implementations where many phone lines are shared Please contact Syn Apps Technical Support for additional information First download the latest Cisco TAPI Service Provider TSP from the Communication Manager Plugins url located in Applications gt Install Plugins Once you have downloaded and run the installation you will need to configure the TSP Procedure for 2003 2008 Step 1 Open the Control Panel Step 2 Double click Phone and Modem Options Step 3 Choose the Cisco TSP that you want to configure Step 4 Click Configure The system displays the Cisco IP PBX Service Provider dialog box Step 5 Enter the appropriate settings as described in Cisco TSP Configuration Settings
29. group that you want to send the text message to by selecting from the Use End Points from Group drop down menu e Select a Sound Notification to accompany the text message the sound will only be played on the Cisco IP Phone end points e Select an Image to send with the text message e Enter your text in the Message to Send field e Check the Poll checkbox under the Poll Options section and enter the poll answers in the provided fields Press the Send Message button to send the message Tab to the Poll Results Browser tab to view poll results in real time gt 2009 Syn Apps L L C 82 SA Announce User Guide 2 Syn Apps SA Announce Windows Internet Explorer EJ http 10 0 2 69 sa announce3 SendMessage aspx sl baal dn x Google Sue Favorites syn Apps SA Announce A A 2 CH SA Announce Groups Schedules Services Settings Help F Create Edit Groups PI Send Text Message t Message Browser Use this option to create and edit Use this option to send a text Use this option to browse SA Announce paging groups message to a group of phones recent text messages Create Edit Groups Send Text Message Message Browser Groups gt gt Send Text Message Send Text Message Poll Results Browser Message Template To Edit Send Text ge The interface below is used to create message groups and send messages to those groups Sending a plain text message does not require a gro
30. line on any phone then holler will fail and notify the caller that the destination is a shared line If this issue must be overcome add unique directory numbers to the phones or see the Insta Holler group type Insta Holler An Insta Holler group allows you to pre define a single XML Enabled IP Phone that will receive a two way audio intercom when the group is activated This is a one to one group that delivers two way audio Holler RP Holler RP uses a line number mask to allow direct intercom access to any extension This allows you to preempt the extension with a wildcard like or For example in a four digit dial plan using the pattern XXXX dialing 2000 would intercom extension 2000 dialing 2003 would intercom extension 2003 and so on The extension used must end in a number of X characters equal to the length of the internal dial plan Holler groups use the CSS of the calling line phone to search for the destination line In other words if the calling phone can dial the destination phone normally then it will be able to holler to it as long as the destination is not a shared line see the next paragraph You can now exclude phones from holler groups by selecting them in the IP Phones tab or the create edit groups interface note that in this case you are selecting phones that are NOT to be included which is the opposite of the other group types Since the destination is determined by number and must be unique shared lines can c
31. messaging 50 or more messages sent to the same provider must be done using an aggregator service such as 3n National Notification Network Otherwise sending too many SMS messages to a specific cellular provider might result in all messages being treated as Spam gt Syn Apps SA Announce Windows Internet Explorer DER O ngem ag Er ek E Favorites Syn Apps SA Announce G me y Pagev Safetyr Tools CH SA Announce Groups Schedules Services Settings Help Log Off administrator F Create Edit Groups B Send Text Message fa Message Browser Use this option to create and edit Use this option to send a text Use this option to browse SA Announce paging groups message to a group of phones recent text messages Create Edit Groups Send Text Message Message Browser Groups gt gt Create Edit Groups General Email IP Phones External Phones SynApps IP Devices IP Speakers Alertus Nokia Select Group To Edit D en testi Use this tab to send email notifications when the group is activated An email will be sent to each email address entered below The email will contain the name of the group being called the caller ID of the phone calling the group and the text message associated with the group if any Email Address r Add Remove Ge Update You must define an SMTP server in Service gt gt Broadcaster Service gt gt Email Settings before the emailer will work properly
32. minutes This setting controls how often alerts are resent 0 minutes is the default which means you will only receive AMBER Alerts once per update the alert will not be resent while active unless a duration is entered here IE to send alerts every 4 hours while they are active enter 240 for the resend value Note that emails are never resent Send alerts regardless of zip code This setting controls the localization of Amber Alerts If the setting is unchecked you will only receive Amber Alerts that originated in your state The setting is on by default which means you will receive all Amber Alerts regardless of the state they originated in e Send endangered children CANS alerts This setting controls wether Code Amber News Service CANS endangered children alerts are sent These are missing or endangered children alerts that have not been deemed AMBER Alerts The default setting is checked on 2009 Syn Apps L L C Amber Alert Settings 89 gt Syn Apps SA Announce Windows Internet Explorer E El 10 0 0 252 EISE E TOR A a y Favorites syn Apps SA Announce A E C me Page Safety Tools SA Announce Groups Schedules Services Settings Help Es il Broadcast Services 3 Troubleshooting Tests Use this option to manage the Use this option to run basic broadcaster and scheduler services connectivity tests Broadcast Services Troubleshooting Tests Services gt gt Broadca
33. one or both check boxes Send Text Modify Group and then click the Insert link in the Edit Command Column to insert the new permission To edit or delete existing permissions click the Edit or Delete link in the Edit Command column of the permissions table Syn Apps SA Announce Windows Internet Explorer e7 http 10 0 2 69 sa announce Users aspx e Syn Apps SA Announce d Page X Tools gt CH SA Announce s Groups Schedules Services Settings Help Log Off s n apps ecanway a User Management Pa Multicast Settings ta IP Endpoint Setup R External Phone Setup Use this option to create users Use this option to manage the Use this option to manage IP Setup dialer phones to facilitate and manage their permissions multicast settings for SA Announce endpoint settings legacy overhead system integration User Management Multicast Settings IP Endpoint Setup External Phone Setup Settings gt gt User Management User Management Manage users and permissions Select user econway New User sata cali User Permissions Password Group Name Send Text Modify Group Edit Command FFE Schedule Numbero Uno true true Edit Delete ReType Password ones Administrator var i4 Jl ie Page 1 of 1 i items Add Permission gt 2009 Syn Apps L L C 54 SA Announce User Guide 8 5 Configuration Test Services gt gt Troubleshooting Tests With the Communications Manager phone
34. pm SA Announce Feature Requests A place to enter and discuss feature requests Moderator econway SA DND 1 X TOPICS POSTS Known Issues Know Issues for SA DND 1 X Moderators econway rbrown by econway G on Wed Oct 01 2008 6 27 pm LAST POST by econway G on Fri Aug 05 2005 2 50 pm Feature Requests A place to enter and discuss feature requests Moderator econway No posts 2009 Syn Apps L L C Help and Support 165 32 3 Prepare Report Help gt gt Request Support Prepare Report The Request Support page contains a Prepare Report tab that can be used to generate a Syn Apps support request This is the preferred method of obtaining support as all log files will be automatically sent to Syn Apps Support and a trouble ticket will be created FTP and email access is required for the process to work fully automatically See Email Settings to setup the email system before requesting support To request support please fill out the following information in the interface provided on the page e Contact Email Address Enter the email address of the person Syn Apps Support should contact in response to this trouble ticket e Contact Phone Number Enter the phone number of the person Syn Apps Support should contact in response to this trouble ticket e Description Enter a detailed description of the problem in the provided text box provide as much detail as possible as to how the problem is occurr
35. section Step 6 Click OK to save changes Cisco TSP Configuration Settings The following sections describe the fields in the Cisco_IP PBX Service Provider dialog box e General Tab e User Tab e CTI Manager Tab 2009 Syn Apps L L C 142 SA Announce User Guide General Tab The General Tab displays TSP and TSPUI version information as illustrated in Figure 1 Figure 1 Cisco IP PBX Service Provider General Tab Cisco IP PBX Service Provider 2009 Syn Apps L L C Busy Detection Options 143 User Tab The User tab allows you to configure security information as illustrated in Figure 2 Figure 2 Cisco IP PBX Service Provider User Tab Cisco IP PBX Service Provider E 4 x General 3 CTI Manager Wave Trace Advanced Language User Name houston Password _ 58129 Table 2 contains a list of the fields for the User tab that must be set and their descriptions Table 2 User Tab Configuration Fields Field Description User Name Enter the user name of the user that you want to give access to devices This TSP can access devices and lines associated with this user Make sure this user is also configured in the Cisco Communications Manager so TSP can connect to Cisco Communications Manager The TSP configuration registry keys store the user name and password that you enter Note You can designate only one user name and password to be activ
36. the Sites tab to set multicast boundaries for one or more sites Choose which Calling Search Space Device Pool site you wish to configure for WAN Multicast and or Local Multicast Once a site is selected from the drop down box a list of the devices contained within that site will be listed in the grid to the right The settings on the Sites tab override the settings on the Defaults tab to set a site back to the Defaults global settings use the Back to Defaults button Note that pressing Save will cause the selected site to use the current settings on the page the defaults will be overridden for that site until the Back to Defaults button is pressed The multicast settings have different meaning depending on the mode of operation of the product The mode of operation is determined by the method used to access the notification groups If the notification groups are being dialed then Multicast Server Mode is in use and if the notification groups are being activated by the Web Dialer or SA Announce API then the Web Dialer Mode is in use These two modes have different streaming models Multicast Server Mode uses the SA Announce server to source multicast streams to the Cisco IP Phone end points while the Web Dialer Mode uses the source Cisco IP Phone to source the multicast stream to the other phones If Multicast Server Mode is in use the default notification mode then the settings are applied using the destination Cisco IP Phones in the notificatio
37. to add its virtual paging phones as that special Syn Apps device which consumes 0 DLU s To complete the installation two major steps must be completed First install the Syn Apps device pack on all Communications Managers in the cluster After the device pack is successfully installed the CUCMs must be rebooted for the device to become available for use by SA Announce The second step is to set SA Announce to use the new device by altering the registry see details below Note When SA Announce is set to use the Syn Apps device the currently created paging groups will become defunct The old groups will need to be deleted and new ones created in their place only create new groups after completing both steps below Step 1 Install the COP File Install the file on all Communications Managers in the cluster 2009 Syn Apps L L C 20 SA Announce User Guide You must download the Syn Apps Device Package from the the Syn Apps web site downloads gt Syn Apps device pack or from the application cd Step 1a At the Cisco Unified OS Administration window choose Software Upgrades gt Installation Upgrade Step 1b From the Source drop down list choose the source for the COP file Software Location Source DVD CD or Remote Filesystem Directory for the root or path for sub directory Server IP Address of the ftp server User Name User Password Transfer Protocol SFTP or FTP Step 1c Click Next The Option
38. 0 0 8 223 UNKNOWN 10 0 12 37 UNKNOWN 10 1 12 6 10 1 12 7 10 0 12 31 10 0 12 29 UNKNOWN 10 0 12 22 10 0 12 28 10 0 12 32 10 0 12 27 10 0 12 23 UNKNOWN 2009 Syn Apps L L C Initial Application Configuration 51 AA 1 Settings gt gt Multicast Settings Server to Phone Multicast Test Use this tab to perform a server to phone multicast test This test will verify the server s ability to source multicast to a test phone choose a phone on different switch than the server Select a phone to test from the Test phone drop down menu use the Filter button to filter the entries in the menu Click the Start Transmission button to begin a multicast transmit receive test Verify that a test audio clip is being played on the test phone If you hear the audio clearly then multicast is functioning properly between the server and that phone To stop the testing press the Stop Transmission button gt Syn Apps SA Announce Windows Internet Explorer HER v http 10 0 2 69 sa announce Multicast aspx Pr Da x ar syn apps SA Announce a 6 am gt Page i Tools SA Announce i Groups Schedules Services Settings Help Log Off syn appsieconwa B User Management Pa Multicast Settings la IP Endpoint Setup R External Phone Setup Use this option to create users Use this option to manage the Use this option to manage IP Setup dialer phones to facilitate and manage their permissions m
39. 0 5 38 sl E Xx EI Si Favorites E Syn Apps SA Announce E E 3 e y Page Safety Tools SA Announce Groups Schedules Services Settings Help Log Off administrator gt F Create Edit Groups a Send Text Message LEI Message Browser Use this option to create and edit Use this option to send a text Use this option to browse SA Announce paging groups message to a group of phones recent text messages Create Edit Groups Send Text Message Message Browser Groups gt gt Create Edit Groups General Email IP Phones External Phones SynApps IP Devices IP Speakers Alertus Nokia 3n Select Group To Edit O ea test x VALCOM Enter the Valcom group dial codes below use comma to delimit multiple entries IE 200 201 202 The Valcom settings must be set correctly under Settings gt IP Endpoints gt Valcom or Mcy b er D a t Select the CyberData groups you would like to include in this paging group using the selector below To Corp oration add new CyberData groups go to Settings gt IP Endpoints gt CyberData Available Selected Cyberdatal 230 20 20 30 25000 lan Relay 10 0 2 33 25000 Stream 2 230 20 20 31 25000 Ki New Group Copy Group 3 Save Group Delete Group Note Prerequisite required see Valcom IP Speaker Configuration and CyberData IP Speaker Configuration R 2009 Syn Apps L L C 68 SA Announce User Guide 9 8
40. 10 0 12 1 option 150 ip 10 0 0 21 dns server 10 0 0 2 option 72 ip 10 0 5 38 lease 8 23 59 For Windows Server you would perform the following http www cisco com en US products sw voicesw ps556 products tech note09186a00800942f4 shtml Once the speaker has registered with the SA Announce server see above setting DHCP option 72 you can find its IP address by going to Settings gt gt IP Endpoint Setup Syn Apps IP Click on the devices IP address in the table to be directed to the relays web page The default login credentials for the device are e User Name admin e Password admin After logging into the web page you will see the home page and the default device settings To change the basic device settings use the Device Config button to change the network and other settings of the device use the Networking button Syn Apps IP Speaker web interface Home page gt 2009 Syn Apps L L C 114 SA Announce User Guide 72 SynApps v2 Ceiling Speaker Windows Internet Explorer el http 10 0 2 41 cgi bin generalco Favorites SynApps v2 Ceiling Speaker Da SynApps v2 Ceiling Speaker Home Device Config Networking f Clock Config Update Firmware Device Settings Device Name Change Username Change Password Re enter Password Current Settings Serial Number Mac Address Firmware Version IP Addressing IP Address Subnet Mask Default Gatew
41. 2 69 sa announce PostInstall aspx fx A Y we d syn Apps SA Announce f H me i Page Ck Tools SA Announce Groups Schedules Services Settings Log Off O Post Install Instructions e Documentation A Request Support Use this option for basic help on Use this option to view the Use this option to browse common setting up the system after install install and user guide issues and submit trouble reports Post Install Instructions Manual Request Support Help gt gt Post Install Instructions Authentication URL Group Creation IP Phone Services Misc Info Post installation instructions Setting up the SA Announce authentication URL To avoid overloading the CallManager with authentication requests from the phones during the paging process SA Announce requires the Call Manager Enterprise Parameter URL Authentication be offloaded to point to the SA Announce server Setup Goto CallManager Administration System Enterprise Parameters Set the URL Authentication parameter to http 10 0 2 69 SA Announce PhoneServices Authenticate aspx Press Update Reset All phones 2009 Syn Apps L L C Post Configuration Steps 41 7 1 ur 1 Authentication URL Note For Communications Manager 4 x 5 x 6 x or 7 x this step must be completed before continuing Setting up the SA Announce authentication URL To avoid overloading the Communications Manager with authentica
42. 8 SA Announce User Guide Install Complete E Setup SA Announce Completing the SA Announce Setup Wizard Setup has finished installing SA Announce on your computer The application may be launched by selecting the installed icons Click Finish to exit Setup 2009 Syn Apps L L C Configuration Utility 30 SA Announce User Guide Configuration Utility The following section describes the configuration utility of the SA Announce notification system The SA Announce configuration utility will automatically run at the end of installation The program can be run on the application server at anytime by going to Start gt Programs gt Syn Apps gt SA Announce gt Configuration In order to use the SA Announce software a valid license key must be obtained You can register and obtain product licenses by visiting the Syn Apps website at www syn apps com If you have already obtained your key click Browse to locate the license file that you acquired separately The license file screen will only appear if the license file Syn Apps license does not exist in the program base directory C Program Files Syn Apps SA Announce If you encounter problems with the browser below simply place your license in the program base directory and make sure it is copied there with the precise filename Syn Apps license Click Next to proceed SA Announce Configuration Select a License File Sun Apps S
43. A Announce Select a license file Please chose the location of your license file You may type a new folder name or click the Browse button to find a location Please select the directory where you saved the license file you received from Syn 4pps by mail CA Browse The application will not work without a valid license file Its name is Syn Apps license For an evaluation license please go to lt hitp una syn apps net gt and register 2009 Syn Apps L L C Configuration Utility 31 RS 1 Configuring Communications Manager Settings Please select the appropriate checkbox for your version of Communications Manager Type the IP address of your Communications Manager Server s You are allowed to input a maximum of five Communications Manager Servers The first IP address field populated designates the primary Communications Manager server if you have multiple Communications Managers on the cluster list the publisher first In the event that you wish to designate a secondary Communications Manager for the SA Announce Notification system to rollover to in case of system failure you may designate up to 4 back up Communications Manager servers All servers are required to have the same administrator user ID and password designated and must be running the same version of Communications Manager Additionally all back up Communications Manager servers must be using the same SQL SA password Clic
44. AC or your Telephony partner for the best approach for implementing multicast on your network A Cisco Multicast Quick Start guide can be found at http Awww cisco com warp public 105 48 html or http www syn apps com Download aspx download guid 494b78a5 007b 423a 91 10 d4bae6f120b1 2009 Syn Apps L L C Installation Procedure 24 SA Announce User Guide Installation Procedure If the application server you are installing SA Announce on has internet access proceed to the next paragraph If the application server does not have internet access then please make sure the required components ASP NET 3 5 and SQL Express 2005 have been installed see the Application Server Requirements section for the download URLs You must be logged onto the application server as an administrator local or domain to properly complete the installation To begin the installation place the Syn Apps application CD into the drive The Syn Apps Splash screen will start automatically Select the Install Applications link Next click on the Install SA Announce link from the Syn Apps application CD If you acquired SA Announce from the Syn Apps website then start the installation by double clicking the setup program If the Install Wizard does not start installation manually begin installation by o Click Start off of the Desktop o Select Run o Typein E SA Announce SA Announce exe where E represents your CD drive e Setu
45. Alertus Groups gt gt Create Edit Groups Alertus This section describes how to add Alertus Beacon Groups to a SA Announce notification group The section Alertus Configuration must be completed before the Alertus tab will show configured Alert Profiles and Beacon Groups To add Alertus Beacon Groups to a SA Announce notification group or schedule simply select the group in question select an Alert Profile for the alert and select one or more Beacon Groups using the provided interface gt Syn Apps SA Announce Windows Internet Explorer gt a 10 0 5 38 Dis Sr Favorites Syn Apps SA Announce En J deh 7 Pagev Safety Tools F SA Announce a ink Groups Schedules Services Settings Help Log Off administrator F Create Edit Groups L Send Text Message LEI Message Browser Use this option to create and edit Use this option to send a text Use this option to browse SA Announce paging groups message to a group of phones recent text messages Create Edit Groups Send Text Message Message Browser Groups gt gt Create Edit Groups General Email IP Phones External Phones SynApps IP Devices IP Speakers Alertus Nokia 3n Select Group To Edit O ea test x Select the Alertus Alert Profile and Beacon Group s to activate when the paging group is called or text is sent in the case of a text group If this is an emergency alert group the alert text will be sent to the selected Beacon Group s In the ca
46. Announce web service A 2009 Syn Apps L L C 164 SA Announce User Guide 32 2 Knowledge Base Help gt gt Request Support Knowledge Base The Request Support page contains a Knowledge Base tab that can be used to look at known issues and to add feature requests Please consult the knowledge base for solutions to known problem before proceeding to the Prepare Report tab to enter a new trouble ticket Syn Apps SA Announce Windows Internet Explorer DOOR http 10 0 2 69 SA Announce Support aspx Ge AE P we annere SA Announce pp re Gr gt SA Announce _ CH Groups Schedules Services Settings Help Log Off syn apps econway e Documentation A Request Support Use this option to view the install and user guide Manual O Post Install Instructions Use this option for basic help on setting up the system after install Post Install Instructions Use this option to browse common issues and submit trouble reports Request Support Help gt gt Request Support Knowledge Base Prepare Report Support View unanswered posts View active topics GENERAL TOPICS POSTS a General Documents 5 2 Moderator rbrown SA ANNOUNCE 2 X TOPICS POSTS SA Announce Known Issues Known Issues for SA Announce 2 Moderators econway rbrown LAST POST by rbrown G on Wed Feb 14 2007 9 42 am LAST POST by econway G on Thu Jan 24 2008 5 21
47. CCIT u Law 8k 8bit mono To add the new wave file s to the system Browse to Schedules gt gt Wav File Upload Press the Browse button to add a file to upload Add more files to upload using the Add File button Press the Upload button to complete the process and upload the wave file s to the system The newly added wave files are now available for association to emergency alert groups and schedules 2009 Syn Apps L L C 154 SA Announce User Guide 2 Syn Apps SA Announce Windows Internet Explorer ge ce e http 10 0 2 69 54 Announce WavUploads aspx E E synaps SA Announce el SA Announce Groups Schedules Services Settings Help KI Scheduled Broadcasts Use this option to setup scheduled broadcasts such as bell schedules Scheduled Broadcasts Schedules gt gt Wav File Upload Wav File Upload Upload Way files v File Upload Use the controls below to add dE Wav File Upload Upload custom wav files for use with the scheduler and emergency alerts Wav File Upload new wav files to the system The WAV files must be in CCITTu Law 8 000 kHz 8 Bit Mono format To convert from other wav formats use Sound Recorder from the Start Menu Start Programs Accesories gt Entertainment Browse Remove Log Off syn apps econway 2009 Syn Apps L L C Customizing Audio Feedback Part 156 SA Announce User Guide 30 Custo
48. Configuration Utility 7 Post Configuration Steps 8 Initial Application Configuration 9 Notification Group Configuration 0 10 Creating Emergency Alert Groups 0 11 Creating Schedules 2 11 1 Schedule Overrides 12 Sending A Text Message 13 Email Settings 14 Configure IP Phone Services 15 Valcom IP Speaker Configuration 16 CyberData IP Speaker Configuration 17 Alertus Configuration 18 3n Configuration 19 Paging Relay Configuration 20 Analog Paging System Integration 21 Busy Detection Options 22 Information Center 023 Custom Wave File Upload 24 Customizing Audio Feedback Y 25 Help and Support 62008 Syn Apps L L C SA Announce Overview SA Announce Notification System 7 0 0 The SA Announce Notification System is a feature rich notification system that couples to Cisco Unified Communications Manager to provide text and audio notifications across an enterprise The notifications can be real time such as emergency alerts and live audio notifications IE paging intercom or they can be scheduled via the scheduling system SA Announce integrates the phone system with a large number of disparate end points such as Cisco IP Phones Legacy Overhead Systems Valcom IP Speakers CyberData IP Speakers Email 3n National Notification Network Syn Apps Paging Relay and Alertus devices Notifications can be made by simply picking up the phone and dialing the notification group directory number as well as oth
49. D Sun Apps SA Announce Notification System User Manual Version 7 0 0 2009 Syn Apps L L C About Syn Apps Syn Apps L L C was founded in 2000 as a consulting firm focused on developing software for IP telephony Since that time Syn Apps has more than tripled in size and has expanded its consulting services to include enterprise application development We believe that our relatively small firm is able to fulfill the needs of our customers more efficiently and inexpensively than our larger competitors Syn Apps has an extensive knowledge base in numerous technologies including NET C VB Net SQL Server Java C and other mainstream development tools Syn Apps additionally has a strong background in network design and networking fundamentals We believe this combination of experience in a broad range of technologies allows us to offer our customers an end to end application development solution We believe that in order to have a successful application deployment one should not only understand the development environment but also understand how the application will interact with the rest of network Syn Apps employs one of the Cisco Systems Engineers that was responsible for the network development and design for many Fortune 100 companies We believe that this enables us to become a valuable asset to any development team Syn Apps developers have a wide variety of development experience in many diverse industries Our de
50. Edit to begin editing the row and Update to finish e Name Enter a name for the paging relay The MAC is filled in as the name by default e Description Enter a description for the paging relay The device type is filled in as the description by default Model Not Editable The Syn Apps IP devices model name IP Address Not Editable The IP Address of the Syn Apps IP Device Firmware Not Editable The firmware version of the Syn Apps IP Device Clock Not Editable True if the Syn Apps IP Device has a clock attached Last Seen Not Editable The date and time of the last registration or heartbeat message from the Syn Apps IP Device e D N Enter a directory number for the speaker if it is of the Talk Back type this will be used for holler intercom addressing 2009 Syn Apps L L C 112 SA Announce User Guide Syn Apps SA Announce Windows Internet Explorer GO BI http 10 0 5 38 sa announce Settings asi Google EI she Favorites Syn Apps SA Announce Y Pager Safety Tools se SA Announce Groups Schedules Services Settings Help Log Off administrator B User Management Pa Multicast Settings la 1P Endpoint Setup R External Phone Setup Use this option to create users Use this option to manage the Use this option to manage IP Setup dialer phones to facilitate and manage their permissions multicast settings for SA Announce endpoint settings l
51. P Phones in a notification group can be assigned using a filter as you add devices to the system there is no need to manage the notification group e Email Integration Emails can be sent automatically when SA Announce notification groups are activated e CyberData IP Speakers Support for the entire suite of CyberData IP Speakers e Everbridge formerly 3n National Notification Network Automatically activate Everbridge scenario s when a SA Announce notification group is activated Alertus Automatically activate Alertus Beacon Groups when a SA Announce notification group is activated Syn Apps Paging Relay A unicast to multicast hardware device POE that can be used to provide multicast over a non multicast enabled WAN e SA Announce Web Service Automatically activate notification groups and gather information using the SA Announce web service Auto Support Ticket Generation The prepare report interface will FTP all pertinent log files to Syn Apps Support and create a ticket via email with the press of a button Activity Logging Notification group activity schedule activity text message activity and web interface log in activity are all logged and can be easily viewed in the GUI Syn Apps Device Profile Syn Apps has completed the Cisco QED process allowing 0 DLU consumption for CUCM 5 6 and 7 New features for SA Announce 7 0 60 include e Facebook Integration Integrate emergency alert and text groups with your Facebook
52. Password match on the Communications Manager servers and Syn Apps application server Enter the Syn Apps Application Server Administrator User Name and Password to the right If you are using Communications Manager 3 x You must be logged into the Syn Apps application server with the same user name and Password that exists on Communications Manager This must be the local Administrator v SA Announce Sa Announce Server Admin User kyn apps econway SA Announce Server Admin Password Kees DE IT Ven EN 2009 Syn Apps L L C Configuration Utility 33 Application Database If you have previously installed Syn Apps Core Components or if you installed SQL Express 2005 along with this installation leave the default instance name SynApps If you are using SQL Server 2000 or 2005 enterprise then blank out the instance name field Only local databases are supported though remote databases can be used by changing the registry key HKLM gt Software gt Syn Apps gt SA Announce gt sqlServerName to the name or IP address of the server you would like to use Trusted authentication is required to use this model the administrator credentials of the application server and database server machines must match Click Next to proceed SA Announce Application Database SA Announce Application Database Server Enter SQL Server instance where SQL Server you want to install the application m databas
53. Pr w EN amp CyberData VoIP Ceiling Speaker f H d gt i Page G Tools CyberData Corporation VOIP CEILING SPEAKER Speaker Setup Device Name Ceiling Speaker Select Speaker Function SIP MGROUPS Change Web Access Username Change Web Access Password Re enter New Password Speaker Beep Before Paging Yes O No Speaker Beep After Initialization O Yes O No RTFM Announcement O Yes O No changing this parameter causes system reboot when saved A Save Settings Audio Test A rene SS Network Setup exe MGROUPS Setup Upgrade Firmware g 2009 Syn Apps L L C 124 SA Announce User Guide CyberData VoIP Ceiling Speaker Windows Internet Explorer M x s gle Go e le http 10 0 0 111 cgi bin mgroups cgi bel D p e re fir We e CyberData VoIP Ceiling Speaker CyberData Corporation VOIP CEILING SPEAKER MGROUPS Setup Device Name Ceiling Speaker Multicast IP Address _Port 2000 65535 Priority High MGROUP Name MG Emergency Multicast IP Address Port 2000 65535 Priority 1 8 MGROUP Name 230 20 20 30 25000 4 Speakerl E Multicast IP Address _ Port 2000 65535 Priority Low u MGROUP Name MG Backround MMM must reboot for changes to take effect o LT l
54. Sender syn apps econway to group Emergency Alert 7 0 Message body Testing send a message interface this is the text message being sent to the destination devices of the group Sender syn apps econway to group Emergency Alert 7 0 Message body Testing send a message interface this is the text message being sent to the destination devices of the group Sender syn apps econway to group Emergency Alert 7 0 Message body Testing send a message interface this is the text message being sent to the destination devices of the group Sender syn apps econway to group Emergency Alert 7 0 Message body Testing send a message interface this is the text message being sent to the destination devices of the group Sender syn apps econway to group Emergency Alert 7 0 Message body Testing send a message This is the text message that is sent to the end points in the group that support text Sender syn apps econway to group Emergency Alert 7 0 Message body Testing send a message This is the text message that is sent to the end points in the group that support text Sender syn apps econway to group Emergency Alert 7 0 Message body Testing send a message This is the text message that is sent to the end points in the group that support text Sender syn apps econway to group Emergency Alert 7 0 Message body Testing send a message This is the text message that is sent to the end points in the group that support tex
55. Setup Setup dialer phones to facilitate legacy overhead system integration External Phone Setup Settings gt gt Multicast Defaults Sites Server to Phone Multicast Test Manage multicast settings Phone to Phone Multicast Test Multicast Setting Enable or disable local and site to site WAN multicast by site below using the checkboxes Use the Back to Defaults button to reset the selected site to default settings Valid multicast address range 224 x x X 239 x x x Device Pool Arizona v Site to Site WAN Multicast Enabled Site to Site WAN Multicast Address Local Multicast Enabled Local Multicast Address Phones in selected site Description IP Address TA001B5484A7DC ATA1B5484A7DCO1 Main_AA Main_AA_2 ISEPOO0C294B3A0B ISEPD00C294B3A0C SEP001469A95641 SEP00146A743DCD SEP0019306F16EC SEPOO1AA19276B2 ISEPOO1AA19284A9 SEPOO1AE22A64C4 SEP001B0CDB4068 SEPOO1BOCDB41B3 SEPOO1B2A8945BA ISEP001B5452DA89 SEP001B5452DAB7 SEP001B5452DCF2 SEP001BD4C713B8 SEPOO1E4AFOFF83 Shipping ATA Auto 1133 Main_AA Main_AA_2 Ian Pitts IPC Shirryn Williams Padilla IPC Auto 1171 Auto 1012 Auto 1172 Eric Conway 7921 Ian Pitts 7921 Mac Workstation Shipping Receiving Jane Luo Ryan Brovm Auto 1162 Greg Banse Stephanie Sandro Auto 1136 Auto 1130 Gus ateo Gare atta Page 1 of 4 69 items UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN 1
56. Syn Apps SA Announce Windows Internet Explorer HER SET 3 Geo le 10 0 5 38 By i x I Dis vr Favorites amp syn Apps SA Announce a J dm gt Pager Safety Tools _SA Announce gt Groups Schedules Services Settings Help Log Off administrator 2 User Management Za Multicast Settings ta IP Endpoint Setup R External Phone Setup Use this option to create users Use this option to manage the Use this option to manage IP Setup dialer phones to facilitate and manage their permissions multicast settings for SA Announce endpoint settings legacy overhead system integration User Management Multicast Settings IP Endpoint Setup External Phone Setup Settings gt gt IP Endpoint Setup XML Phones Multicast Phones Syn Apps IP Valcom CyberData Alertus Nokia 3n Facebook Manage the system settings Use the interface below to add CyberData IP speaker groups Enter a descriptive name forthe group DC b er D a t A and the multicast IP addresss and port that the CyberData group exists at Use the Add button to y TREO add a new group Select an existing group on the right and use Remove to remove the group or update the groups settings and press Update to update the group settings Name Description Add Cyberdata1 230 20 20 30 25000 lan Relay 10 0 2 33 25000 Multicast IP Remove Stream 2 230 20 20 31 25000 Port Ga Update g 2009 Syn
57. URL http x x x x SA Announce PhoneServices GetParams aspx Make sure you replace the x x x x with the ip address of your SA Announce server Save the service and then add a Service Parameter with the following parameters e Parameter Name id e Parameter Display Name Group ID e Parameter Description something meaningful to you e Check Parameter is Required at the bottom e Click Update and Close at the top of the web page Before the next step make sure that the phone button template on the destination device has a Service URL defined Get the Group ID for the destination group from SA Announce e Open the SA Announce web interface e Navigate the Groups page e Select the desired destination group from the drop down box e Make sure the General tab is selected and look in the right corner of the tab for Group ID e Make a note of this ID you will need it in the next step Subscribe the phones that have access to this group to the IP Phone service e Open the destination phone in CCMADMIN e Click on the Subscribe Unsubscribe Services hyperlink in the upper right e Select the service created in the first step e Enter the ID noted in the previous step in the Group ID parameter e Save and update 2009 Syn Apps L L C 104 SA Announce User Guide Add the Service URL Button to the phone e Navigate back to the device configuration page for the same phone above e Click Add Updat
58. Windows Internet Explorer Ona iv http 10 0 2 69 SA Announce Login aspx ReturnUrl http 33 2f 2F10 0 2 69 2FSA Announce 2fSendt Y 4x Pr dr k Syn Apps SA Announce SA Announce E Groups Schedules a Page iG Tools Services Settings Help Log Off F Create Edit Groups Le Send Text Message LEI Message Browser Use this option to create and edit Use this option to send a text SA Announce paging groups Use this option to browse recent text messages Message Browser message to a group of phones Create Edit Groups Send Text Message User Password gt Login 2009 Syn Apps L L C Initial Application Configuration 45 8 2 Service Configuration Options Services gt gt Broadcast Services Settings The Settings Tab contains the following service parameters e Confirmation threshold when calling a broadcaster group o This setting is used to determine when the originator of the page hears confirmation beeps which alert the user that it is safe to start talking The default setting is 80 so if a page group had 100 phones we would play the tones when 80 phones are activated e Busy Detection o To prevent pages from interrupting phones that are on active calls XML Busy Detection is enabled by default Some scenarios require TAPI busy detection Please refer to the Configuring TAPI Busy Detection chapter for detailed setup instructions e Applicati
59. age of maximum volume specified Please note that while this does affect the volume of phones it does not affect the volume of Valcom IP Speakers CyberData IP Speakers Legacy Overhead Systems Alertus Endpoints Note The Amber Alerts and Weather Alerts features will try to play the selected Wav File when sending the alert to IP Phones but this Wav File may not be present on the CM TFTP server in this case no sound will play along with the Amber Alert or Weather Alert move the file to the TFTP server to allow it to play on the phones this does not mean the sound will not play for an actual emergency alert it will since it is streamed from our server The Amber Weather alerts are merged with emergency alert groups for convenience they do not activate when you call the group to activate the alert they activate when an Amber or Weather alert is in effect In some cases where your emergency alert group has a custom wav file like school on lockdown you will not want to integrate the Amber Alerts and Weather Alerts with the group instead create a new group for the Amber Alerts and Weather Alerts only It is now possible to add the group even though end points have not been associated yet this can be done after adding the group as presented in this manual or before adding the group Click Add Group Once added you are now free to add remove and view information about specific devices within all of the groups that have been created
60. and prevents conversations from being interrupted by paging Web interface built upon Microsoft NET allows the user to manage notification groups send text messages view current and recent system activity and much more Internal voice packet broadcasting service allows the implementation of paging without requiring network multicast configuration if your network is not multicast enabled Multicast support o Intelligent multicast sourcing if the phone originating a SA Announce page is capable 7905 7912 7940 7960 SA Announce will instruct that phone to broadcast the multicast stream for the page o Web Dialer mode allows you to originate multicast paging from any of the supported Cisco phones Secure page groups o Any SA Announce page group can be secured with a DTMF security code System Information center View page history Login history Scheduled broadcast history Text history and all relevant system information Email integration SA Announce now supports email notifications per notification group Broadcast Manager SA Announce 7 now includes all Broadcast Manager Scheduled Broadcasts functionality Real Time Activity Monitor SA Announce now displays real time notification activity within the web interface Enhanced User Management Create user based access with granular permissions and global administration access Message Browser Sort delivered text messages dynamically based on recipient date and messa
61. associations can be used on the Groups gt gt Send a Message page to send text messages See Also Text Only Page Groups 9 1 7 Emergency Alert Emergency Alert provides the ability to send alert tones across predefined groups Alert Voice and Timed Modes Emergency Alert groups are for use in emergency situations and as such they override busy detection phones on a call will still receive the text and audio associated with the group activation For example a school on lockdown alert tornado warning fire etc e Alert Mode o In the default mode alert mode the emergency alert group will send the defined alert text and sound file to the destinations of the group The sound file will continue to replay and the text will be visible until the group is called again at which point the alert is turned off and the text is removed from the devices that support text e Voice Mode o In voice mode the emergency alert group will send the alert text to the phones and play the sound file once The caller of the group can then give further instruction by speaking into their handset When the caller ends the call the emergency alert text is cleared from all phones e Timed Mode o In timed mode the emergency alert group will play the selected sound file the number of times specified in the repeat number text box When the sound completes playing the group is closed down and the text is removed from the phones Selecting the send caller id to destinati
62. atch Excessive Heat Watch EH Watch Extreme Cold Watch EC Watch Fire Weather Watch FW Watch Available Coastal Flood Warning CF Warning Dust Storm Warning DS Warning Excessive Heat Warning EH Warning Extreme Cold Warning EC Warning Available Air Stagnation Advisory AS Advisory Ashfall Advisory AF Advisory Ashfall Advisory MH Advisory Blowing Dust Advisory DU Advisory Resend active alerts minutes Weather Alert Settings Background Music Settings Service Log Level Logs 0 for no resend 3 Save Selected Areal Flood Watch FA Watch Blizzard Watch BZ Watch Flash Flood Watch FF Watch Hurricane Force Wind Watch HF Watch Selected Blizzard Warning BZ Warning Hurricane Force Wind Warning HF Warning Hurricane Warning HU Warning Hurricane Wind Warning HI Warning Selected Tsunami Advisory TS Advisory Sample Weather Alert Cb 32a 06 10 09 Weather Alert National Weather Service alert s in effect Flash Flood Watch 22079 Severe Thunderstorm Watch 22079 Sent 6 9 2009 4 40 10 PM Origin Weather Alert 4803556826 2009 Syn Apps L L C Background Music Settings 94 SA Announce User Guide 16 Background Music Settings Services gt gt Broadcaster Service Background Music Settings The Background Music Settings section is used to configure the backg
63. ation Configuration 47 8 2 1 Phone Features Settings gt gt IP Endpoint Setup XML Phones Multicast Phones Use the XML Phones tab to identify those phones that will participate in XML control and communications Once new items have been added to the selected side click Apply All supported phones are selected by default Use the Multicast Phones tab to identify those phone models that will be allowed to participate in multicast phone features Once new items have been added to the selected side click Apply All supported phones are selected by default gt Syn Apps SA Announce Windows Internet Explorer Ge y v http 10 0 2 69 sa announce Settings aspx Pr f Y dr he syn Aapps SA Announce f H am Page GE Tools gt SA Announce Groups Schedules Services Settings Help a User Management a Multicast Settings ta IP Endpoint Setup R External Phone Setup Use this option to create users Use this option to manage the Use this option to manage IP Setup dialer phones to facilitate and manage their permissions multicast settings for SA Announce endpoint settings legacy overhead system integration User Management Multicast Settings IP Endpoint Setup External Phone Setup Settings gt gt IP Endpoint Setup XML Phones Multicast Phones Valcom CyberData Alertus Nokia Paging Relay 3n Manage the system settings Available Selected 7915 12 Button Line Expansion Module
64. ause issues If a shared line is the first line listed on only one phone then that phone will be activated for holler If the shared line is the first line on more than one phone or the shared line is not the first line on any phone then holler will fail and notify the caller that the destination is a shared line If this issue must be overcome add unique directory numbers to the phones or see the Insta Holler group type Ad Hoc Call into an AD HOC page group and you are prompted for destination numbers delimited by pound You are able to page them without pre defining a page group or entering the administrative interface For example if you wanted to page extensions 1000 2000 3000 you would activate the page group by dialing its directory number and when prompted enter 1000 2000 3000 and again This would activate extensions 1000 2000 and 3000 for an AD HOC one way audio page 2009 Syn Apps L L C Notification Group Configuration 59 9 1 6 Text Allows you to send a text message to a selected group of phones that you don t intend to send audio to Text groups do not require a device in Communications Manager Sound notifications have been added to alert recipients of text message delivery SA Announce allows you to cycle through old text messages and also has a configurable retention timer to save the messages Note that any group type that contains an end point association holler and ad hoc have no end point
65. ay DNS Server 1 DNS Server 2 Speaker Volume Microphone Gain SynApps VolP Device admin 022000002 00 20 f7 35 05 0f v1 0 0 dhcp 10 0 2 41 255 255 255 0 10 0 0 2 You need to reboot for changes to take effect 2009 Syn Apps L L C Valcom IP Speaker Configuration Part 116 SA Announce User Guide Valcom IP Speaker Configuration Settings gt gt IP Endpoint Setup Valcom The Valcom IP Speaker settings are located at Settings gt gt IP Endpoint Setup Valcom In most cases the settings will not need to be changed assuming you are using Valcom version 2 x firmware recommended If you are using Valcom version 1 x firmware or have non default multicast control and audio addresses configured on your Valcom speakers you will need to match these settings to your speaker settings The Valcom speaker settings are shown in the Valcom VIP 102B IP Solutions tool under the System gt gt Network Settings option 2 Syn Apps SA Announce Windows Internet Explorer DER G lea n 10 0 5 38 tti BIER soo Lu Vy Favorites amp Syn Apps SA Announce 2 e dm gt Pager Safety Tools SA Announce Groups Schedules Services Settings Help Log Off administrator L I User Management Za Multicast Settings la IP Endpoint Setup GY External Phone Setup Use this option to create users Use this option to manage the Use this option to manage IP Setup dialer phones to facilitate
66. be presented with the following screen pop Q 11 23a 05 19 08 4806646071 Wokkie Tokkie transmit To speak continuously use Shout and Stop Use SoftKeys to Talk lt Press and hold the Talk soft key to transmit as you would with a walky talky Press Shout to speak continuously 9 1 10 RecordNPlay Record N Play allows you to define a pre set list of endpoints the will receive a broadcast The page originator calls into the group and is prompted for the page message and then hangs up the call when done The system will then broadcast the message after the caller has terminated the call This is useful in areas that have a lot of background noise and the chance of audio feedback with a live page 2009 Syn Apps L L C Notification Group Configuration 61 9 1 11 Respond 9 2 u 1 The Respond notification group type is much like a standard Normal type group one way one to many audio but the IP Phone destinations of the group will have a text display presented that contains a Respond soft key which when depressed will allow one user to respond to the source caller Once a response begins all phones but the source and responder will close down and the source responder will be on a one to one two way conversation O HUMO TA 4806646071 SA Announce Paging Respond Origin lan Pitts Notification Group Setup Groups gt gt Create Edit Groups General Note Until the first non text n
67. ce URL Enter the Everbridge web service url in the provided entry box The default URL is https www S3nonline net nns 3n WebServices e User ID Enter your Numeric Everbridge User ID e Organization Name Enter your Everbridge organization name e Password Enter your numeric Everbridge password Press the Save button to save the changes to the Everbridge web service settings After pressing save the URL will be contacted so connectivity can be checked if problems are encountered an error message will appear The most likely cause of error would be that the server has no connectivity to internet After setting up the web service parameters you will need to enter your Everbridge Scenarios by Scenario Id and Name and press the Add button The Scenario ID must be the same as found on the Everbridge Scenarios page See the Everbridge Setup section for details on finding existing scenario ld s and creating new scenarios E Syn Apps SA Announce Windows Internet Explorer o El 10 0 0 252 via Pi we Favorites Syn Apps SA Announce CH SA Announce Groups Schedules Services Settings Help Log Off administrator J deh Pager Safety Tools ei B User Management Pa Multicast Settings la IP Endpoint Setup R External Phone Setup Use this option to create users Use this option to manage the Use this option to manage IP Setup dialer phones to facilitate and manage their permissions multicast settings for SA Announce end
68. ce will have the main tab page and in some cases secondary tab identifier of the web page begin referred to For example the notification group configuration section refers to the main tab Groups page Create Edit Groups and in most cases the secondary tab e g General this would be presented at the top of the manual page being viewed as Groups gt gt Create Edit Groups General Bold text is generally used to signify items in the configuration management interface that need to be or can be configured The Notification Group Configuration chapter of the manual describes each of the Create Edit Groups tabs in detail other chapters like Creating Emergency alert Groups do not repeat this information First time installations should start with the System Requirements chapter and follow the sections through to Notification Group Configuration gt 2009 Syn Apps L L C System Requirements System Requirements 17 4 System Requirements In order for SA Announce to function properly there are a few system requirements that need to be met 4 1 Application Server Requirements The Server must meet the following requirements e Windows 2003 or Windows 2008 32 bit versions e Microsoft Net 3 5 URL http download microsoft com download 6 0 f 60fc5854 3cb8 4892 b6db bd4f425 1 0f28 dotnetfx35 e xe e Microsoft SQL Server 2000 2005 or MSDE URL http download microsoft com download
69. ct o If checked you will be notified if all destinations of the group are busy e Extension Mobility Mode Enable o For use with CUCM 5 6 7 systems using extension mobility Using this option will reveal user device profiles in the Groups gt IP Phones section which can then be added to groups e Multicast Server Mode o For use with nearly all Cisco phones running recent firmware when checked the server will source multicast rather than the source paging phone gt 2009 Syn Apps L L C 46 SA Announce User Guide e Multicast Only o When checked do not allow unicast notifications A useful setting when phone sourced multicast was the default streaming model with the newer server sourced model the broadcaster does not need to fail over to unicast when a non Cisco phone dials a live notification group e Force Web Lookup for use with Communications Manager 3 x and 4 x only o When checked use deviceListX rather than the AXL API to lookup phone IP s This setting is only applied for CM version 4 o Only enable this option when requested by Syn Apps Support Settings Tab Page C Syn Apps SA Announce Windows Internet Explorer OE Gi 3 le 10 0 0 252 A Po 17 Favorites E Syn Apps SA Announce N J mm Pager Safety Tools Ed SA Announce Groups Schedules Services Settings Help Log Off administrator Al Broadcast Services 3 Troubleshooting Tests Use this option to manage the Use this option
70. cy Alert notification groups Define groups for emergency notification IE school on lockdown tornado warning etc Facebook Integration Integrate emergency alert and text groups with your Facebook account this can be useful for delivering campus events to students etc Syn Apps IP Speakers SA Announce now supports Syn Apps IP Speakers offering plug and play integration Text Message Enhancement Polls Polls can now be sent and results can be viewed in real time Weather Alerts Integrate emergency alert groups with the National Weather Service and deliver localized weather alerts Warnings Watches and Advisories Amber Alerts Integrate emergency alert groups with the CodeAmber org to deliver Amber Alerts abducted children alerts to configured IP Phones Background Music Service Stream music to your Cisco IP Phones A multicast streaming source such as the Syn Apps paging relay is required Extension Mobility Support SA Announce now supports extension mobility on CUCM 4 5 6 7 Twitter Integration Integrate emergency alert groups with Twitter and automatically update your Twitter status when the group is activated 2009 Syn Apps L L C Manual Conventions Manual Conventions 15 3 Manual Conventions This manual describes installation configuration administration and use of the SA Announce notification system Chapters of the manual that refer to the application web administration interfa
71. des a list of all groups that can be web dialed To show only groups that the accessing phone is a member of use the following Service URL Service URL http server ip address phoneservices webgroups aspx showAll true Once your IP phone service is created you must subscribe the desired phone s to the service After accessing the services panel from a subscribed phone you will see the following Q 1 43p 05 19 08 4806646071 Q Services Make Your Selection O 1 43p 05 19 08 4806646071 Arizona H N H E Wokkie Tokkie All Select Group 4 Select the desired page group and press SELECT to initiate the page 2009 Syn Apps L L C Configure IP Phone Services 101 Q 1 44p 05 19 08 4806646071 SA Announce Paging the page Paging has Started d gt a 2009 Syn Apps L L C f 102 SA Announce User Guide 17 3 7921 Push to Talk To utilize the push to talk button on the 7921 wireless phone you must setup a SA Announce Wokkie Tokkie group and then activate it using the Web Dialer methodology In this case the push to talk button will control the audio stream coming from the 7921 For example click the push to talk button to activate the group then hold the push to talk button down to talk Release the button when done speaking Note The source caller must end the page using the End Page soft key provided on the source phone Furthermore it is possible to s
72. destinations are activated gt Syn Apps SA Announce Windows Internet Explorer GO le She Favorites 10 0 0 252 syn Apps SA Announce DO pe e vr Pagev Safety Tools SA Announce gt Groups Schedules Services Settings Help vi Broadcast Services 3 Troubleshooting Tests Use this option to manage the broadcaster and scheduler services Broadcast Services Use this option to run basic connectivity tests Troubleshooting Tests Services gt gt Broadcast Services Services Settings Email Settings Amber Alert Settings Weather Alert Settings Background Music Settings Manage the Broadcaster paging service and settings Enter your SMTP server IE mail clomain com or IP Address and a mailer from address below The mailer from address can be any email address with a valid format it will appear as the sender of the email being sent SMTP Server mail syn apps com Mailer from address SAAnounce syn apps com Log Off administrator Service Log Level 2009 Syn Apps L L C Amber Alert Settings 88 SA Announce User Guide 14 Amber Alert Settings Services gt gt Broadcaster Service Amber Alert Settings The AMBER Alert Program is a voluntary partnership between law enforcement agencies broadcasters transportation agencies and the wireless industry to activate an urgent bulletin in the most serious child abduction cases The
73. dules Services Settings Help a Scheduled Broadcasts dE Wav File Upload Use this option to setup scheduled Upload custom wav files for use with broadcasts such as bell schedules the scheduler and emergency alerts Scheduled Broadcasts Wav File Upload Schedules gt gt Scheduled Broadcasts General Overrides Email IP Phones External SynApps IP Devices IP Speakers Select Schedule To Edit test Schedule General Settings Days to Play O Sunday M Monday Tuesday M Wednesday M Thursday Friday Times to Play SE hh Alertus O Saturday Volume Log Off administrator Sound to Play jamaica wav v 20 Emergeng Q override bu This is the message that will Text to Send appear when the schedule runs New Schedule Y Copy Schedule 3 Save Schedule Delete Schedule 2009 Syn Apps L L C Creating Schedules 79 11 1 Schedule Overrides Schedules gt gt Scheduled Broadcasts Overrides The Schedules gt gt Scheduled Broadcasts Overrides tab is used to override the selected schedule for a given time span If the schedule is overridden it will not play this can be used to silence bells during vacation Use the provided interface to add overrides press the Add Override button to add a new override row which will appear in the table press the Edit link for the row and use the provided calendars to select a Start Date and End Date for t
74. e If the installer just downloaded and Instance Name leave blank for default EynApps Database Name lt http download microsoft com do wnload e a 4 ea4b699b bec4 4722 96d3 254580ed7f e S0LEXPR32EXE gt If you don t have a named instance leave the instance name field blank SESCH IT Ven EN Only local databases are supported gt A 2009 Syn Apps L L C i 34 SA Announce User Guide Communications Manager Authentication Type the Communications Manager user name and password for CCMADMIN access This user must have access to the Communications Manager AXL interface This will usually be the same as your application server administrator password If you have MLA enabled on your Communications Manager this is probably the CCMAdministrator user name Click Next to proceed SA Announce Communications Manager Authentication x Syn Apps Communications Manager Authentication Enter the ccmadmin User Name and Password for the Communications Manager Common account names include adminisfrafor comadimin comadminsirafor This account is used for access to special API URLs of Communications Manager SA Announce Communications Manager Admin User Ecmadministrator Communications Manager Admin Password fs en Ne EN 2009 Syn Apps L L C Configuration Utility 35 GE 1 Multicast Sites Settings The next step is to de
75. e By installing copying downloading accessing or otherwise using the Software Product You agree to be bound by the terms of this EULA If You do not agree to the terms of this EULA do not install accept the agreement OI do not accept the agreement gt a 2009 Syn Apps L L C f 26 SA Announce User Guide Information Click Next after you have reviewed and verified the software product and version requirements Ae Setup SA Announce Information Please read the following important information before continuing When you are ready to continue with Setup click Next S4 Announce supports the following versions of Communications Manager Communications Manager 4 x 5 4 6 x 7x CME Before installing SA Announce you must have the following items installed on the application server Windows 2003 or Windows 2008 32 bit Windows Components gt Application Server gt IIS enabled Windows Components gt Application Server ASP NET enabled Windows Components gt Application Server IG WWW Publishing gt Active Server Pages enabled x ots SST 207 88 TOT BER 7 e 2009 Syn Apps L L C Installation Procedure Ready to Install Click Install if you are ready to proceed with the SA Announce installation A Setup SA Announce Ready to Install Setup is now ready to begin installing SA Announce on your computer 27 e 2009 Syn Apps L L C 2
76. e Service URL Buttons and select the service name that you just subscribed to e Save and Update and then restart the phone Once you complete the steps above you can use this service for all phones in the company regardless of the destination group Simply replace the Group ID with the destination page Group ID that phone requires Once the phone is restarted you should see the button on the right configured with the Service Name Important Users must press the button to initiate the page and then lift the receiver or they will initiate a new call Users must end the page by pressing the softkey on the phone labeled End Page 2009 Syn Apps L L C Paging Relay Configuration 106 SA Announce User Guide 18 Paging Relay Configuration Settings gt gt IP Endpoint Setup Syn Apps IP The Settings gt gt IP Endpoint Setup Syn Apps IP tab is used to view and configure the Paging Relay parameters For information on adding Paging Relays to a SA Announce notification group see the Syn Apps IP Devicessection The Control Port is set to 6789 by default Generally this will not need to be changed If you have changed the port on the Syn Apps Paging Relay hardware first make sure the control ports match for all paging relays in use Change the Control Port and press Save to set a new control port Each paging relay you plan to use with the system must be registered in the Syn Apps IP Devices area on the Setting
77. e User Guide The SA Announce Notification System has been created using ASP NET 3 5 to provide a rich user interface Menus and lists that contain multiple items are searchable simply highlight the menu or list in question and begin to type the selection indicator will select the first matching item in the list Tables and grids are sortable by clicking on the column header or the column you wish to sort on All entries in the GUI are validated on the client side to prevent typographical errors Tables and grids that can contain thousands of entries use a client side caching model that will allow for good performance without overloading the client or server system 2009 Syn Apps L L C Application Features 12 SA Announce User Guide 2 Application Features SA Announce Notification System offers its users a multitude of features Define notification groups of users which you can activate as simply as calling a phone number Supports all Cisco XML enabled phones Valcom IP speaker SA Announce supports both version 1 and version 2 of the Valcom IP Speakers CyberData IP Speakers SA Announce now support the full line of CyberData IP speakers multicast only Extends existing phone systems to notification systems with minimal installation and management Users can access the SA Announce Notification Suite from any phone on the network including analog phones SA Announce monitors active calls
78. e a 4 ea4b699b bec4 4722 96d3 254580ed7f9e SQLEXPR 32 EXE e 2 gigabyte of system memory minimum requirement e 10 gigabytes of hard disk space minimum requirement Windows 2003 2008 Server Requirements Windows Components Open windows components on the application server Start gt Control Panel gt Add Remove Programs gt Windows Components a Internet Explorer Enhanced Security Configuration Box must be unchecked Windows Components Wizard EN Windows Components You can add or remove components of Windows To add or remove a component click the checkbox A shaded box means that only part of the component will be installed To see what s included in a component click Details Components 3 Internet Explorer Enhanced Security Configuration LJ Management and Monitoring Tools 6 3 MB M 35 Networking Services 2 7 MB M 29 Other Network File and Print Services 0 0 MB Ya Remote Installation Services 20 MR pi Description Includes ASP NET Internet Information Services 115 and the Application Server Console Total disk space required 3 4 MB Gai Space available on disk 1796 7 MB Deas ETS me A 2009 Syn Apps L L C 18 SA Announce User Guide b Under Application Server the ASP NET check box must be checked Windows Components Wizard EN Windows Components You can add or remove components of Windows To add or remove a component click the chec
79. e able to speak into either phone and hear it atthe other assuming multicast is properly enabled Enter first phone IP address Enter second phone IP address r 230 20 20 20 Enter multicast address Site to Site WAN multicast address I amp StartTransmission Stop Transmission R External Phone Setup Setup dialer phones to facilitate legacy overhead system integration External Phone Setup 2009 Syn Apps L L C Initial Application Configuration 53 8 4 User Accounts Settings gt gt User Management This section allows administrators to create new users of the SA Announce notification system and assign them various rights Select an existing user using the drop down menu or add a new user using the New User button New users must be given a unique user name and a password Select the Administrator check box to make the user an administrator administrators have no restrictions in their ability to administer the SA Announce notification system Even though you can add permissions to an administrator as shown below the permissions will not be meaningful as the user already has full rights If the user new or existing is not an administrator then they will need some permissions in order to log in and complete an action Use the Add Permission button to add a permission row to the selected user Select the Group Name that you would like to give the user rights to and select
80. e alert is in effect To disable the resend enter 0 Note that emails are never resent The Weather Alert Settings section also contains an area to configure which weather Watches Warnings and Advisories to send alerts for By default only the most severe weather alerts are activated This is not to say that the other alerts are not just as important they can be depending on where you are located For that reason the list should be checked over and any alerts that may apply to your geographical location should be enabled simply select the item from the available side of the list and press the gt gt button to move the item to the selected side gt 2009 Syn Apps L L C 92 SA Announce User Guide 2 Syn Apps SA Announce Windows Internet Explorer GE Jo hut5 10 0 0 252 DEX Ue Favorites syn Apps SA Announce SA Announce Groups Schedules Services Settings Help EE a Pager Safety Tools x Al Broadcast Services Use this option to manage the broadcaster and scheduler services t Troubleshooting Tests 3 ng Use this option to run basic connectivity tests Broadcast Services Troubleshooting Tests Services gt gt Broadcast Services Services Settings Email Settings Amber Alert Settings Manage the Broadcaster paging service and settings ather Alert Settings Check for new alerts minutes 10 Available Coastal Flood Watch CF W
81. e at a time for a TSP so the user will need all devices associated Password Enter the password associated with the user that you entered in the User Name field The computer encrypts the password and stores it in the registry Verify Reenter the user password Password A 2009 Syn Apps L L C i 144 SA Announce User Guide CTI Manager Tab The CTI Manager tab allows you to configure primary and secondary CTI Manager information as illustrated in Figure 3 Figure 3 Cisco IP PBX Service Provider CTI Manager Tab Cisco IP PBX Service Provider E Gi xi General User Wave Trace Advanced Language M Primary CTI Manager Location C None C Local Host C IP Address Host Name sigantic 8 r Backup CTI Manager Location None C Local Host IP Address Host Name gigantic 9 Table 3 contains a list of the CTI Manager tab fields that must be set and their descriptions 58126 Table 3 CTI Manager Configuration Fields Field Description Primary CTI Specifies the CTI Manager to which the TSP attempts to connect first Manager Location If the TSP is on the same computer as the primary CTI Manager choose the Local Host radio button If the primary CTI Manager is on a different computer choose the IP Address radio button and enter the IP address of primary CTI Manager or choose the Host Name radio button and enter the host name of primary CTI Manager
82. ed Communications Since 1999 Admin Setup Autoprovisioning Ooff on Get Autoprovisioning from DHCP ONo Yes Autoprovision Server 10 0 0 21 Authorized Host Peer Control Port Kass ooo Change Web Access Username Eem Change Web Access Password ee Re enter New Password SSS Save Settings lo0o0e a e 1 _ _ gt o ee Upgrade Firmware Network Setup 18 3 Paging Relay Traffic Flow gt 2009 Syn Apps L L C i Syn Apps IP Speaker Configuration Part Syn Apps IP Speaker Configuration 111 19 Bee n Syn Apps IP Speaker Configuration Settings gt gt IP Endpoint Setup Syn Apps IP The Settings gt gt IP Endpoint Setup Syn Apps IP tab is used to view and configure the Syn Apps IP Speaker parameters For information on adding Syn Apps IP Speakers to a SA Announce notification group see the Syn Apps IP Devices section The Control Port is set to 6789 by default Generally this will not need to be changed If you have changed the port on the Syn Apps IP Speaker hardware first make sure the control ports match for all IP speakers in use Change the Control Port and press Save to set a new control port Each Syn Apps IP Speaker you plan to use with the system must be registered in the Syn Apps IP Devices area on the Settings gt gt IP Endpoint Setup Syn Apps IP tab You may want to enter the following information for each of the speakers you plan to use press
83. ed IP Phones IGPM OR CGMP Multicast Routing Enabled PIM Sparse Dense or Sparse Dense All routed interfaces must have PIM configured to carry multicast traffic q gt Al 1 pj on gt Email on IP Communicator Laptop IP Cani on Desktop PC Desktop PC on Laptop e AE ATA FXS FXO E amp M to Legacy Overhead 3n Subscription to Cell Phones Speakers Land Lines and Email Wireless IP Nokia Dual Mode Phones Cell Phones coming soon Configuring multicast on a network includes enabling Multicast Routing on routers configuring PIM on routed interfaces and enabling IGPM or CGPM on switches For more information please refer to the Cisco Multicast Quick Start Configuration Guide http www cisco com warp public 105 48 pdf A 2009 Syn Apps L L C 160 SA Announce User Guide 31 2 Multi Site Centralized SA Announce Server SA Announce Communications Server Manager Server Email on Laptop Wireless IP Phones Nokia Dual Mode Cell Phones coming soon Alertus Server Cyberdata Valcom Syn Apps IP Speakers IP Speakers Paging Relay Alertus Beacon PSTN A AT Data Sr SD IP Comm nicaior on Desktop PC IP Communicator on Laptop Email on Desktop PC ATA FXS FXO E amp M to Legacy Overhead Speakers 3n Subscription to Cell Phones Land Lines and Email 2009 Syn Apps L L C Advanced Paging Configuration 161 31 3 SA Annou
84. egacy overhead system integration User Management Multicast Settings IP Endpoint Setup External Phone Setup Settings gt gt IP Endpoint Setup XML Phones Multicast Phones Syn Apps IP Valcom CyberData Alertus Nokia Facebook Manage the system settings Syn Apps IP Devices Name MAC Description Model IP Address Firmware Clock Last Seen 00 20 f7 35 05 0f Ceiling Speaker v2 Ceiling Speaker v2 10 0 2 41 v1 0 0 false 5 7 2009 8 36 39 AM 00 20 f7 ff 99 10 Paging Relay Paging Relay 10 0 12 51 v2 2 1 false 5 7 2009 8 41 12 AM ue ata gt i Page 1 of 1 2 items Control Port 6789 2009 Syn Apps L L C Syn Apps IP Speaker Configuration 113 19 1 Supported Syn Apps IP Speakers SA Announce supports all Syn Apps IP Speakers with firmware version 1 0 0 or greater 19 2 Syn Apps IP Speaker Setup This section describes the configuration of Syn Apps IP Speakers Once you plug the Syn Apps IP Speaker in it will use DHCP for network settings by default The new Syn Apps Paging Relays can be easily configured to auto register with SA Announce so no further setup is required Set DHCP option 72 to the IP Address of your SA Announce server IF you are using your routers to server DHCP you will want to add the option 72 command to the scope that is providing the speakers with IP address information ip dhcp pool Voice network 10 0 12 0 255 255 255 0 default router
85. ency Busy detection overridden for this group agents on a call will also receive the notification audio stream and or text message o Volume The volume of the IP Phone end points in the group 2009 Syn Apps L L C 62 SA Announce User Guide The Volume drop down menu allows you to adjust the volume of your voice coming through over the phone speaker The Default volume setting uses the setting of each phones speaker individually other settings such as 90 80 etc override the current volume setting on the phone and forces the phone to play the audio at the percentage of maximum volume specified Please note that while this does affect the volume of phones it does not affect the volume of Valcom IP Speakers CyberData IP Speakers Legacy Overhead Systems Alertus Endpoints Create a whisper group by configuring an emergency group type with a volume setting of 50 or below and this would allow you to whisper pertinent information to an agent already on a call It is now possible to add the group even though end points have not been associated yet this can be done after adding the group as presented in this manual or before adding the group Click Add Group Once added you are now free to add remove and view information about specific devices within all of the groups that have been created 2 Syn Apps SA Announce Windows Internet Explorer gt a 10 0 5 38 o y STEIER Eee P
86. er methods such as automated via a relay or web The SA Announce Notification System has numerous audio streaming models that can be used to accommodate almost any notification requirements from one centralized server With the addition of the Syn Apps Paging Relay a unicast to multicast device even non multicast enabled wide area networks can provide notification to all remote sites using one centralized SA Announce server Streaming models include Unicast Server Sourced Multicast and Phone Sourced Multicast Note that Valcom and CyberData IP Speakers are multicast only devices New features for SA Announce 7 0 0 include Dynamic Paging Groups IP Phones in a notification group can be assigned using a filter as you add devices to the system there is no need to manage the notification group Email Integration Emails can be sent automatically when SA Announce notification groups are activated CyberData IP Speakers Support for the entire suite of CyberData IP Speakers 3n National Notification Network Automatically activate a 3n scenario when an SA Announce notification group is activated Alertus Automatically activate Alertus Beacon Groups when an SA Announce notification group is activated Syn Apps Paging Relay A unicast to multicast hardware device PoE that can be used to provide multicast over a non multicast enabled WAN SA Announce Web Service Automatically activate notification groups and gather information usina the SA
87. et the 7921 push to talk button to activate a specific group In this case you would set the Application URL of the 7921 Communication Manager Admin gt Device gt Phone to point to the following URL http server ip address SA Announce PhoneServices GetParams aspx id lt group id gt Where server ip address is the IP address of the SA Announce server and lt group id gt is the group id as shown on the SA Announce web administration groups page 2009 Syn Apps L L C Configure IP Phone Services 103 17 4 Phone Service URL This section describes the process of adding a Service URL to an IP Phone line button It is possible to reconfigure the phone button template such that a line button e g speed dial becomes a Service URL direct access to a web URL The Service URL can be used to activate the Web Dialer directory or activate a specific group via the web This is useful as it can provide phone sourced local multicasting at a site located across the WAN from the main SA Announce server site Create a new IP Phone service that will be assigned to the Service URL button on the source phones Create a new IP Phone service in CCMAdmin with the following parameters e Service Name you can call the group whatever you like suggest that it is left generic as this service will be used for all sites and multiple destination groups e Service Description something to remind you what to use this service for e Service
88. ge Responder Group Responder group allows you to initiate a 1 to Many notification with the ability to press a Respond softkey to that turns into 2 way between the caller and the responder Emergency Toggle You now have the ability to enable emergency access on all group types This bypasses busy detection and plays audio regardless of user state Paging Relay Syn Apps now provides a hardware solution for non multicast enabled wide area network links Use the paging relay to source multicast streams from the local site Also used for multiple site implementations Everbridge Integrate SA Announce with Everbridge formerly 3n National Notification Network to allow MASS external notifications like SMS Text to Speech and E mail Alertus Alertus beacons are now integrated with SA Announce providing ADA compliance and a more comprehensive coverage model Dynamic Notification Groups Dynamically associate end points to a page group by Extension IP Address Device Pool Description Calling Search Space and Name filters External Phones Interface Easily add virtual phones to integrate with overhead paging systems and other external resources 2009 Syn Apps L L C Application Features 13 ur 1 Troubleshooting Automatically create and send relevant data to Syn Apps via FTP Multicast Troubleshooting Enhanced multicast tests to determined if your network is properly configured Emergen
89. goal of an AMBER Alert is to instantly galvanize the entire community to assist in the search for and the safe recovery of the child To utilize AMBER Alerts the SA Announce application server must have internet access to www codeamber org The AMBER Alert service runs inside the broadcaster service as it is coupled to emergency alert groups This coupling is for multiple reasons but primarily due to the need to have an endpoint association for notifications It is important to understand that the AMBER Alerts do not activate as a result of calling the emergency alert group in this case the normal emergency alert functionality is carried out Once you have activated AMBER Alerts by checking the Amber Alert checkbox for a particular group and saving the changes alerts will be active as long as the broadcaster service is running The service checks for new alerts immediately as the service is restarted and then checks again when the new alert interval setting is reached It is important to have a low new alert interval setting so you will be notified of new alerts shortly after they occur The resend alert interval setting controls how often active alerts are resent to the group endpoints The settings for the Amber Alert service are listed on the Amber Alert Settings tab e Check for new alerts every minutes This setting controls how often the service checks for Amber Alerts 10 minutes is the minimum and the default Resend active alerts
90. gt gt Broadcast Services Services Settings Email Settings Amber Alert Settings Weather Alert Settings Background Music Settings Service Log Level Manage the Broadcaster paging service and settings Enterthe Name IP Address and port of a music stream to use the music streaming service on IP Phones The background music service URL is http 10 0 0 252 SA Announce PhoneServices BackgroundMusic aspx Music Stream Name Groovin Music Stream IP Address 230 20 20 55 Music Stream Port 25000 D Save 2009 Syn Apps L L C Background Music Settings Bee n 95 2009 Syn Apps L L C Configure IP Phone Services Configure IP Phone Services 97 17 Configure IP Phone Services SA Announce provides two IP phone services and a number of advanced configuration options to facilitate phone sourced multicasting The following chapters describe these configuration options 1 SA Announce Directory Service This service provides a phone directory of notification groups defined within SA Announce In this case the selected group is activated by programmatic dialing of the group phone 2 SA Announce Web Dialer Service This service is used to display and activate Normal Holler and Wokkie Tokkie page groups In this case rather than calling a phone number the group activation is done via the web to allow phone sourced multicasting from any supported Cisco phone Note that in this mode hooki
91. he group can be dialed manually at any time To set it up Add a New IP Phone Service named SA Announce Directory pointing to the URL http 10 0 2 69 SA Announce PhoneServices GroupsDirectoni aspx Setting up the SA Announce web dialer service SA Announce has an XML phone service that displays the available paging groups activating an item will activate the selected paging group without creating a call This is useful when phone to phone multicast is required in this mode the source paging phone will stream multicast to the destinations of the group To set it up Add a New IP Phone Service named SA Announce WebDialer pointing to the URL http 10 0 2 69 S4 Announce PhoneSerices WebGroups aspx 2009 Syn Apps L L C Initial Application Configuration 44 SA Announce User Guide 8 Initial Application Configuration This section describes the basic settings in the SA Announce notification system that should be understood for all installations 8 1 First Time Login After starting the application or browsing away from the post installation page if it s the first time the program has run you will be prompted to enter your application password before SA Announce allows access to the application Your default user name and password are the same as the Local Machine administrator account you used in configuration Enter your user name password and click the Login button C Syn Apps SA Announce
92. he override Press the Update link to update the row changes Syn Apps SA Announce Windows Internet Explorer x f el je le 10 0 5 38 sl Ba 4 x 37 Favorites Syn Apps SA Announce f fay E me v Pager Safety w Tools gt SA Announce Groups Schedules KI Scheduled Broadcasts dE Wav File Upload Use this option to setup scheduled Upload custom wav files for use with broadcasts such as bell schedules the scheduler and emergency alerts Scheduled Broadcasts Wav File Upload Services Settings Help Log Off administrator Schedules gt gt Scheduled Broadcasts General Overrides Email IP Phones External SynApps IP Devices IP Speakers Alertus Nokia Select Schedule To Edit test v Use this tab to override suspend operation of the schedule for a given date range Schedule Overrides Id Start Date End Date 1 05 04 2009 05 05 2009 Edit Command Edit Delete LH Jt 4 nm Page 1 of 1 1 items Add Override E New Schedule amp Copy Schedule Save Schedule Delete Schedule g 2009 Syn Apps L L C Sending A Text Message Sending A Text Message 81 12 Sending A Text Message Groups gt gt Send Text Message Send Text Message To send a text message to a notification group you must first create a group that contains the required end points It can be an existing notification group of any type as long as that type allows you t
93. header for the column to group on into the light blue table header By default the last 30 days worth of messages are retained on the system To change the retention value the registry must be edited regedit HKLM gt Software gt Syn Apps gt SA Announce gt messageRetentionDays to the number of days you would like to retain messages If the messageRetentionDays value does not exist at that location in the registry it can be added as a string value g 2009 Syn Apps L L C SA Announce User Guide 7 Syn Apps SA Announce Windows Internet Explorer Ala go le http 10 0 2 69 54 Announce MessageBrowser aspx ax n EJE Ki he Sim Apps SA Announce m CH SA Announce Groups Schedules Services Settings Help Log Off syn apps econway F Create Edit Groups Use this option to create and edit SA Announce paging groups Create Edit Groups ei Send Text Message Use this option to send a text message to a group of phones Send Text Message sa Use this option to browse recent text messages Message Browser Groups gt gt Message Browser Message Posted Sent To Message body Testing send a message interface this is the text message being sent to the destination devices of the group Sender syn apps econway to group Emergency Alert 7 0 Message body Testing send a message interface this is the text message being sent to the destination devices of the group
94. i Network Setup Speaker Setup ee Upgrade Firmware 2009 Syn Apps L L C Alertus Configuration 126 SA Announce User Guide 22 Alertus Configuration Settings gt gt IP Endpoint Setup Alertus The Settings gt gt IP Endpoint Setup Alertus tab is used to configure SA Announce with the required Alertus parameters For information on adding Alertus Beacon Groups to a SA Announce notification group see the Alertus section To setup the Alertus integration the Alertus Web Service URL must be configured Type the URL into the Alertus Web Service URL text box and press the Save button to save the changes The URL will be verified and if it appears valid the Alertus settings will be extracted for use in SA Announce The Message Duration Seconds entry box controls the default Alertus alert duration For groups like Emergency Alert and schedules this setting is not used the alert will be activated with the Emergency Alert Schedule and it will be deactivated with the Emergency Alert Schedule For groups like Normal and Text the message duration setting will be used the Alertus beacons will carry the message for the specified amount of time gt Syn Apps SA Announce Windows Internet Explorer DER G e El 10 0 5 38 t SE eil nx 29 Pai F Favorites E syn Apps SA Announce f E me y Pager Safety Tools CH SA Announce Groups Schedules Services Settings Help Log Off administrator
95. ices gt gt Broadcast Service gt gt Email Settings Alertus Endpoint Support SA Announce now supports Alertus IP endpoints After a basic configuration you can easily associate alertus alert profiles and beacon groups to SA Announce paging groups To setup the Alertus integration go to Settings gt gt IP Endpoint Settings gt gt Alertus Bug Fixes Eu EJ nta H Page 1 of 4 4 items Name Description IP Address Syn Apps Paging Relay Syn Apps Main 10 0 12 10 2009 Syn Apps L L C Custom Wave File Upload Custom Wave File Upload 153 29 Custom Wave File Upload Schedules gt gt Wav File Upload It is possible to add custom wave files to the SA Announce notification system for use with schedules and emergency alert group types Browse to the Schedules gt gt Wav File Upload page to upload new wave files to the system Recording a custom wav file For your new audio prompt to be compatible with SA Announce RTP it needs to be in the following format g 711 e CCIT u Law e 8k 8bit mono You can use the sound recorder bundled with windows or record a message with Unity Voice Mail To use Windows Sound Recorder Launch Sound Recorder Start Programs Accessories Entertainment Sound Recorder e ALWAYS press New before recording otherwise it will append the existing file e Record the sound e File Save as Format Change
96. ied CM fay E J del Page Safety Tools CH SA Announce Groups Schedules Services Settings Help Log Off administrator a User Management Pa Multicast Settings la IP Endpoint Setup R External Phone Setup Use this option to create users Use this option to manage the Use this option to manage IP Setup dialer phones to facilitate and manage their permissions multicast settings for SA Announce endpoint settings legacy overhead system integration User Management Multicast Settings IP Endpoint Setup External Phone Setup Settings gt gt IP Endpoint Setup XML Phones Multicast Phones Syn Apps IP Valcom CyberData Alertus Nokia Everbridge Facebook Twitter Manage the system settings Setup Twitter integration by entering your user name and password in the provided fields below To activate the integration you must enable twitter on an emergency alert group the emergency alert text message will be posted as your twitter status Twitter User Name stephlebowitz Twitter Password eeeeee D Save Internet a 7 R 100 25 1 Connection Diagram COPY Enter topic text here gt 2009 Syn Apps L L C Analog Paging System Integration Part Analog Paging System Integration 137 26 Analog Paging System Integration Settings gt gt External Phone Setup This section describes how to setup the dialers that facilitate the analog paging system integration The dialers are virt
97. ing E Syn Apps SA Announce Windows Internet Explorer iv amp http 10 0 2 69 SA Announce Support aspx KA XxX pr ar E syn Apps SA Announce f D am gt Page Gi Tools SA Announce Groups Schedules Services Settings Help Log Off syn apps econway O Post install Instructions Documentation GA Request Support Use this option for basic help on Use this option to view the Use this option to browse common setting up the system after install install and user guide issues and submit trouble reports Post Install Instructions Manual Request Support Help gt gt Request Support Knowledge Base Prepare Report Support This will prepare a report folder containing your contact information and description of the problem a backup of the application database and log files for site and service If the server has internet access the report will be automatically sent to Syn Apps and a ticket will be created If the server does not have internet access further information will be provided Contact Email Address Contact Phone Number Please enter a detailed description of the problem 4 Prepare Report gt 2009 Syn Apps L L C 166 SA Announce User Guide 32 4 Contact Syn Apps Support Please feel free to contact Technical Support directly with any issues you may have support syn apps com or 866 664 6071 option 2 2009 Syn Apps L L C
98. k Next to proceed SA Announce Communications Manager Settings Communications Manager Please select the appropriate checkbox for pour version of Communications Manager Please enter the IP Addresses of your Communications Manager nodes in the order you would like S l nnounce to try and register its virtual paging phones SA Announce Communications Manager Version I 3x I 4x T 5x M 6 x 7 CME Primary CM 1 10 0 0 217 Secondary CM 2 i Secondary CM 3 GE _ Secondary CM 4 H Secondary CM 5 semi De en 2009 Syn Apps L L C 32 SA Announce User Guide Application Server Credentials Enter the application server user account credentials Enter the credentials you are currently logged onto the application server as this should be an administrator with all privileges Note If you are using Communications Manager 3 x you must be logged into the Syn Apps application server with the same user name and password that exists on the Communications Manager This must be the local Administrator account and must have the same password as the Administrator account on Communications Manager 3 x Click Next SA Announce Application Server Credentials y O Syn Apps SA Announce Application Server Credentials If you are using Communications Manager 4 x Versions 4 x 5 x 6 x or CME do not require that the Administrator User Name and
99. k adapters or web services running on non standard ports The Virtual Phone IP address is the address the virtual phones use to communicate with the Communications Manager while the Web Server Address is the server name domain name or IP address of the network interface that the SA Announce web site is running on By default both of these are the primary IP address of the server Select Configure to continue SA Announce Application Server Settings DER Sun Apps SA Announce eee EE Virtual Phone IP Address Click next to use the default primary 1 0 0 2 69 IP address of the server The following configurations are Web Server Address mainly used for servers with multiple IP CO C W network adapters or web services running on non standard ports The Virtual Phone IP Address should be set to the IP address that the virtual phones should use to communicate to the Call Manager land SA Announce through This is ithe primary IP Address of the SA Announce Application server by default The Web Server Address should be the server name domain name or IP lt Back _ Configure Exit address of the server where SA Announce is installed This is the Configuration Successful After clicking the Configure button you will see a series of DOS windows and the status bar will be updated as steps are completed 2009 Syn Apps L L C Configuration Utility 37 When the a
100. kbox A shaded box means that only part of the component will be installed To see what s included in a component click Details Components M Accessories and Utilities VM Application Serve O Ba Certificate Services 1 4 MB C E mail Services 1 1 MB 1 amp Fax Services 79 MR zl Description Includes ASP NET Internet Information Services IIS and the Application Server Console Total disk space required 3 4 MB Detail Space available on disk 1796 7 MB _Detais E EA Application Server ES To add or remove a component click the check box A shaded box means that only part of the component will be installed To see what s included in a component click Details Subcomponents of Application Server Kl Application Server Console x ASP NET 0 0 MB LN Enable network COM access 0 0 MB O CH Enable network DTC access 0 0 MB M B Internet Information Services IIS 26 9 MB O Y Message Queuing 6 5 MB Description Allows this computer to run ASP NET applications Space available on disk 1795 1 MB Total disk space required 3 4 MB Details 2009 Syn Apps L L C System Requirements 19 4 2 4 2 1 4 2 2 4 2 2 1 D Cisco Communications Manager Requirements Cisco Communications Manager Support Cisco Communications Manager versions 4 x 5 x 6 x 7 x and Express SA Announce only supports the G 711 audio codec Web Access to IP phones cannot be disabled in
101. les are also used by SA Announce the Alert Profile defines the way the Alert Beacons behave during an event how the lights flash which sound is played etc For proper operation SA Announce requires that the Alertus system have at least one alert profile and one beacon group The Alertus web configuration interface gt Configure Alertus System Page Windows Internet Explorer 6 4 e http 10 0 5 251 AlertusWweb ConfigureSystem do dr amp configure Alertus System Page HOME EMERGENCY DISPATCH PRESET DISPATCH CUSTOM DISPATCH CONFIGURE SYSTEM REPORTS SUPPORT LOGOUT Config Menu Configure AlertusWeb System Templates Alert Profiles Beacons Beacon Groups NY Templates Preset Alerts Alert Services AlertusWeb Users a Alert Profiles Beacons a ee Beacon Groups Preset Alerts CR Alert Services Ee AlertusWeb Users 9 System Ready There Are No Active Messages A 2009 Syn Apps L L C f Everbridge Configuration Everbridge Configuration 129 23 Everbridge Configuration Settings gt gt IP Endpoint Setup Everbridge The Settings gt gt IP Endpoint Setup Everbridge tab is used to configure SA Announce with the required 3n parameters For information on adding 3n Scenarios to a SA Announce notification group see the Everbridge section Provide the following Everbridge web service information in the provided interface e Everbridge Web Servi
102. llowed access otherwise they will not receive notifications Once the setup is complete you will be able to use the Notify Facebook Friends checkbox on the Create Edit Groups page for text and emergency alert group types only Checking the checkbox for a particular text or emergency alert group will integrate that group with your Facebook account Friends who have allowed the application access will receive a Facebook notification whenever the group is activated The notification will consist of the text or emergency alert group message text 2009 Syn Apps L L C Facebook Configuration 24 1 Syn Apps SA Announce Windows Internet Explorer GO gt e http 10 0 5 38 sa announce Sr Favorites Syn Apps Sa Announce H GI Y Pager Safety Tools SA Announce Groups Schedules Services Settings Help Log Off administrator 2 User Management Pa Multicast Settings ta IP Endpoint Setup R External Phone Setup Use this option to create users Use this option to manage the Use this option to manage IP Setup dialer phones to facilitate and manage their permissions multicast settings for SA Announce endpoint settings legacy overhead system integration User Management Multicast Settings IP Endpoint Setup External Phone Setup Settings gt gt IP Endpoint Setup XML Phones Multicast Phones Syn Apps IP Valcom CyberData Alertus Nokia 3n Facebook Manage the system settings Facebook Se
103. mizing Audio Feedback You can customize SA Announce audio prompts by modifying the wave files included with SA Announce The prompts you hear when dialing a SA Announce notification group can be found on the SA Announce application server at C programn files Syn Apps SA Announce Broadcaster Wav directory A brief description of each of the files is contained in the next section Audio File Descriptions See the chapter Custom Wave File Upload to add custom wave files for use with emergency alert groups and schedules SA Announce 2 0 Voice Prompts Recording a wav file For your new audio prompt to be compatible with SA Announce RTP it needs to be in the following format g 711 e CCIT u Law e 8k 8bit mono You can use the sound recorder bundled with windows or record a message with Unity Voice Mail To use Windows Sound Recorder Launch Sound Recorder Start Programs Accessories Entertainment Sound Recorder e ALWAYS press New before recording otherwise it will append the existing file e Record the sound e File Save as Format Change CCIT u Law 8k 8bit mono 30 1 Audio File Descriptions AdHoc wav When Played before waiting for target destination numbers You have reached an Ad Hoc paging group Please enter the destination extensions separated by the pound sign Once you have completed entering your destinations please enter pound again to start your page Holler wav When Played before waiting for target destination number You have
104. n group If all of the destination phones are in the same site then the destination phones site Local Multicast setting is applied If all of the destination phones are not in the same site then the Server Site WAN Multicast setting is applied the Server Site setting should be set to the site that the server resides at in Services gt gt Broadcast Services Settings If the Web Dialer Mode is in use then the settings are applied using the source caller s Cisco IP Phone If all of the Cisco IP Phone destinations of the group are in the same site as the caller then the caller s site Local Multicast setting is applied If all of the Cisco IP Phone destinations of the group are either not in the same site or not in the same site as the caller then the caller s site WAN Multicast setting is applied gt 2009 Syn Apps L L C 50 SA Announce User Guide Syn Apps SA Announce Windows Internet Explorer GO v E http 10 0 2 69 sa announce Multicast aspx BA gt EIER Jer ae synaps SA Announce D Sg deb Page Tools FE SA Announce Groups Schedules Help B User Management Use this option to create users and manage their permissions Za Multicast Settings Use this option to manage the multicast settings for SA Announce User Management Multicast Settings ta IP Endpoint Setup Use this option to manage IP endpoint settings IP Endpoint Setup R External Phone
105. nce High Level Protocol Use Cisco XML Enable IP Phone Syn Apps Paging Relay Cyberdata IP Speakers Alertus Server Communications Manager Server Email Server UDp Portion t P Valcom IP Speakers Notification System gt a 2009 Syn Apps L L C j Help and Support Help and Support 163 32 Help and Support 32 1 Documentation Help gt gt Documentation The Help gt gt Documentation page contains the SA Announce User Guide in HTML format complete with index and search functions DER ets xo hi pl Syn Apps SA Announce Windows Internet Explorer http 10 0 2 69 5A Announce3 Manual aspx Se S n s x Esya E syra Esra e Devel 2 Cisco Esma Troub mr Mo de E Page GQ Tools _SA Announce Groups Schedules Services Settings Help Log Off syn apps econway O Post Install Instructions Use this option for basic help on setting up the system after install Post Install Instructions Manual e Documentation Use this option to view the install and user guide GQ Request Support Use this option to browse common issues and submit trouble reports Request Support Help gt gt Documentation SA Announce User Guide Contents Index Search 02 Application Features 3 Manual Conventions 4 System Requirements A 5 Installation Procedure 6
106. ng the source phone will not shut down the group the End Page soft key must be pressed to properly shut down the notification group 3 7921 Push to Talk The 7921 push to talk button can be used with SA Announce Wokkie Tokkie walky talky emulator type groups the push to talk button can also be used to activate a particular group 4 Phone Service URL This section describes the process of adding a Service URL to an IP Phone line button It is possible to reconfigure the phone button template such that a line button e g speed dial becomes a Service URL direct access to aweb URL The Service URL can be used to activate the Web Dialer directory or activate a specific group via the web This is useful as it can provide phone sourced local multicasting at a site located across the WAN from the main SA Announce server site g 2009 Syn Apps L L C f 98 SA Announce User Guide 17 1 Page Group Directory The SA Announce phone service is used to display a directory of configured notification groups on the Cisco IP Phones In order to use SA Announce group directory you must define the IP phone service Create a new IP phone service CUCM Admin Device gt gt Device Settings gt gt Phone Services with the following parameters Service Name SA Announce Service URL http server ip address phoneservices groupsdirectory aspx where server ip address equals your SA Announce server s IP address Note
107. nt switch than the source phone Enter the IP Address of the first phone to test in designated area Enter the IP Address of the second phone to test in designated area Click the Start Transmission button to begin a multicast transmit receive test Verify that audio from the first phone is being played on the second phone and vice versa If you hear the audio clearly then multicast is functioning properly between the two phones To stop the testing press the Stop Transmission button 2 Syn Apps SA Announce Windows Internet Explorer G 24 v http 10 0 2 69 sa announce Multicast aspx dr Es syn apps SA Announce el am Page G Tools SA Announce Groups Schedules Services Settings Help Log Off syn apps econway a Multicast Settings Use this option to manage the multicast settings for SA Announce Multicast Settings e User Management Use this option to create users and manage their permissions User Management la IP Endpoint Setup Use this option to manage IP endpoint settings IP Endpoint Setup Settings gt gt Multicast Defaults Sites Server to Phone Multicast Test Phone to Phone Multicast Test Manage multicast settings Enter the IP Addresses of two Cisco XML enabled IP Phones below and press the Start Transmission button to begin a multicast test at the specified multicast address This should open both phones speaker button lights up and you should b
108. o select end points e g holler group types cannot be used for sending text messages That is to say even though Texttype groups are only used on the Send a Message page any group type that contains end point associations will be listed on the send a message page Note Ifthe group you select contains end points that cannot display text such as IP speakers they will not receive the text message The Send Text Message page has had some major changes in revision 7 0 60 it now supports saving message templates predefined text message groups A message template is not required for sending a text message but is required for sending polls To send a text message e Browse to Groups gt gt Send Text Message Send Text Message e Choose the group that you want to send the text message to by selecting from the Use End Points from Group drop down menu e Select a Sound Notification to accompany the text message the sound will only be played on the Cisco IP Phone end points e Select an Image to send with the text message e Enter your text in the Message to Send field Press the Send Message button to send the message To send a poll e Browse to Groups gt gt Send Text Message Send Text Message e Ifthe poll is already saved in a message template simply select the Message Template to Edit and press the Send Message button e Ifthe poll is not already saved in a message template then create a New Template using the button e Choose the
109. om input area of the IP Speakers tab of a group see IP Speaker Integration Valcom VIP 102B Setup Tool System gt gt Audio Groups E Audio Groups 1 group listed Dial Code 1300 al Priority Low Name Malcom IP Speaker Group 01 5 Update np ial Code Name Priority 300 Valcom IP Speaker Group 01 Low Delte Delete All 2009 Syn Apps L L C Valcom IP Speaker Configuration 119 Valcom VIP 102B Setup Tool System gt gt Audio Group Membership E Audio Group Membership Audio Group ETERO y Device Channel Dial Code Description Caller ID Syn Apps Show SPKR 1 200 VIP 821 8754 1 800 gt a 2009 Syn Apps L L C f CyberData IP Speaker Configuration Part CyberData IP Speaker Configuration 121 21 CyberData IP Speaker Configuration Settings gt gt IP Endpoint Setup CyberData The Settings gt gt IP Endpoint Setup CyberData page is used to configure SA Announce with the required CyberData speaker group parameters The CyberData speaker groups are setup using the CyberData speakers web page use the CyberData discovery tool to discover the CyberData speakers on your network and web to their IP address The speakers must be setup with multicast groups in order to function properly with SA Announce see the CyberData Speaker Setup section for details Multicast is required from the SA Announce application server to the CyberData speakers 7
110. on Syn Apps SA Announce Windows Internet Explorer G x v http 10 0 2 69 sa announce Services aspx E fr syn Apps SA Announce N am Page iG Tools CH SA Announce Groups Schedules Services Settings Help Log Off syn apps econway t yt Broadcast Services 3 Troubleshooting Tests Use this option to manage the Use this option to run basic broadcaster and scheduler services connectivity tests Broadcast Services Troubleshooting Tests Services gt gt Broadcast Services Services Settings Email Settings Service Log Level Logs Manage the Broadcaster paging service and settings Use the Start Stop Restart buttons below to start or stop the Broadcaster paging and Scheduler services Use the Refresh Phones button to update the phone information from Call Manager The SA Announce Broadcaster service is running gt Start Stop Restart Refresh Status The SA Announce Scheduler service is running gt Start Gi Stop Restart 4 Refresh Status vu Refresh Data You cannot start the services until you have set up the first notification group or schedule The Refresh Data button will update the SA Announce database with the latest Communications Manager device info and Alertus info Some of this info will not be live until the service is restarted The IP addresses of the phones are now automatically refreshed however new phone
111. on Server Site o Select the site that the SA Announce server resides at so the broadcaster can determine a local broadcast versus a inter site broadcast e Servers authorized to use the SA Announce API o Enter the IP Addresses of servers authorized to access the SA Announce API comma delimited list e Automatic Restart Service o Enabling this option will automatically restart the SA Announce service when changes are made to your groups e Page group busy if External Phone busy o When enabled SA Announce will notify the page originator that the external destination IE analog paging system is busy and the page will end e SA DND in Use o Check when you are using SA DND Do Not Disturb or another ringer management system and destinations with disabled ringers will not be paged If this option is selected the automatic refresh timer setting will need to be changed at two hours by default it would take SA Announce an hour average to discover that a ringer had been turned off To change the setting regedit HKLM gt Software gt Syn Apps gt SA Announce gt refreshPhoneSettingsMinutes and change the value to a minimum of 2 installations under 500 phones 4 installations with 501 1500 phones 5 10 installations with over 1501 phones e Idle URL in Use o Check when you are using the Idle URL feature on the Cisco IP Phones this will clear the phone state prior to trying to page and avoid the xml busy state that the Idle URL creates e All Busy Dete
112. onfiguration 65 9 5 External Phones Groups gt gt Create Edit Groups External Phones Add legacy overhead systems or other dial able numbers to a notification group by selecting the External Phones tab First make sure the overhead system in question can be dialed from the digital phones the number used by the digital phones is generally the number that will be used to configure the notification group to use the overhead system in question External dialers must be setup before the external phone integration will work properly use the Settings gt gt External Phone Setup web page to configure external dialers The setup is described in detail in the Analog Paging System Integration section Use the interface on the page to add external systems to the notification group Enter a description in the Description or Name field enter the number that the overhead system exists at in the Number field and enter any DTMF zone code if one is required in the Dial Code field Press the Add button to add the external system to the selected notification group To remove an external system from a group select the line item from the list box on the right and press the Remove button To update an existing external system in a group select the line item The current values will populate the entry fields change the values and press the Update button Syn Apps SA Announce Windows Internet Explorer Js El 10 0 5 38 IE is Pr A A gt
113. onfiguration Options rin 45 Phone Features alli 47 3 Multicast Configuration s nennnennnnnnenennennenennss 48 4 User TT iaia a it 53 5 Configuration Test pei ela gle 54 Part 9 Notification Group Configuration 57 1 SA Announce Group TYypeS iii 57 Normal ssaa iui aida iaia liacle 58 a 0 gt GERS A alal 58 E E el 58 Holler RP delle LL LILLA GIL 58 E Ne Le EE 58 DI MM O NOI 59 Emergency Alert ia 59 Wokkie Tokkie Normal rrrrrrriri iii iii 59 Wokkie Tokkie Ad HOC EE 60 7 2009 Syn Apps L L C 4 SA Announce User Guide Re cordNPl y ZAPRERHENSERRITERPENEFFPERPEFAFEGERENFEREREREFFERFFERRIELEREPEREEESERFELSEFESTAPERPLEEEFREEFEFEEELEREFFERFEHERRFREEFFREREEREERWERREFGERENTEEFREREFFEEFFR 60 Resporid a eE A E 61 2 Notification Group SetUp ssnennnnnnnennnnnnnnnnnnnnnnnenennnennnnenenneennes 61 Je EMAIL esse a een sense tane men E A E piani 63 4 IP Se LEE Os 64 D External Phones cri 65 6 Syn AppS IP Devices iii 66 7 IP Speaker Integration s ennennnenennnnnnnnennnnnnnnnts 67 3 AINUS E 68 C WR GE el e E 69 10 Activating Services scsi anieri tennder e niiae nianiar a aueia 70 Part 10 Creating Emergency Alert Groups 72 Part 11 Creating Schedules 77 1 Schedule Overrides
114. ons checkbox on the groups page is especially interesting here since it will send the originators caller id to all destinations of the emergency See Also Creating Emergency Alert Groups 9 1 3 Wokkie Tokkie Normal Wokkie Tokkie is a predefined group of phones that emulates a walky talky when the page is dialed This is a one to many two way group This group type works with multicast only You must have multicast configured properly on your network in order for Wokkie Tokkie to function After dialing a Wokkie Tokkie group the source phone and destinations will be presented with the following screen pop gt 2009 Syn Apps L L C 60 SA Announce User Guide Q 11 23a 05 19 08 4806646071 Wokkie Tokkie transmit To speak continuously use Shout and Stop Use SoftKeys to Talk lt Eet Gi Press and hold the Talk softkey to transmit as you would with a walky talky Press Shout to speak continuously and Stop when you are finished Press Exit to exit Wokkie Tokkie Ad Hoc Wokkie Tokkie Ad Hoc allows you to dynamically select destination endpoints delimited by the pound sign All other functionality is the same as Wokkie Tokkie Normal This is a one to many two way group This group type works with multicast only You must have multicast configured properly on your network in order for Wokkie Tokkie to function After dialing a Wokkie Tokkie group the source phone and destinations will
115. otification group is created the SA Announce Broadcaster service is stopped and cannot be started Click Groups gt gt Create Edit Groups from the main menu the General tab should be displayed Click New Group Configure the following items e Group Name Enter a descriptive name for the group the group name will be displayed in the phone service menu and as the caller id of the group e Group Type Select a group type a Normal notification group type is usually the best to begin with for Emergency Alert groups see the Creating Emergency Alert Groups section of this manual e Group Phone The group phone area will not be visible with Text type groups as text groups do not require activation via phone call o Line Number This is the extension that you will use to call activate the notification group the next available line is placed in the field by default Enter a unique line number here o Partition The partition the group phone should belong to IE Phones must have a CSS containing this Partition to be able to dial the group o Device Pool Device pool the phone should belong to the Device Pool must be set such that anyone calling the group gets a G711 codec lookup e Misc Settings o Use Security Code To secure the group check this checkbox and enter a DTMF code to associate to the group o Send Caller ID IP Phones within the selected group will receive the caller ID associated with the source phone line o Emerg
116. p SA Announce Welcome to the SA Announce Setup Wizard This will install SA Announce 7 0 0 on your computer Itis recommended that you close all other applications before continuing Click Next to continue or Cancel to exit Setup Cancel 2009 Syn Apps L L C Installation Procedure 25 License Agreement You will be prompted to read your License Agreement to use the Syn Apps SA Announce product You may use your page down key to view by page Once you agree with the terms Click Next to proceed A Setup SA Announce License Agreement Please read the following important information before continuing Please read the following License Agreement You must accept the terms of this agreement before continuing with the installation Agreement EULA is a legal agreement between you either an individual person or a single legal entity who will be referred to in this EULA as You and Syn Apps L L C for the Syn Apps L L C software product that accompanies this EULA including any associated media printed materials and electronic documentation the Software Product The Software Product also includes any software updates add on components web services and or supplements that Syn 4pps L L C may provide to You or make available to You after the date You obtain Your initial copy of the Software Product to the extent that such items are not accompanied by a separate license agreement or terms of us
117. point settings legacy overhead system integration User Management Multicast Settings IP Endpoint Setup External Phone Setup Settings gt gt IP Endpoint Setup XML Phones Multicast Phones Syn Apps IP Valcom CyberData Alertus Nokia Everbridge Facebook Manage the system settings Enter the Everbridge web service URL and Organization Leader Numeric credentials press save to save changes The default Web Service URL is Attps nnn1 3nonlinenet nns 3n S Add Everbridge scenarios by ID using the Everbridge Scenarios section below Consult the Everbridge web interface to manage your available scenarios or create new ones then add them below to make them available for association to paging groups A everbridge Web Service URL https qa 3nonline net nns 3nWebServices User ID 4886351 Organization Name Syn Apps LLC Test Password so Re Type Password eeeeee DB Save Scenario 1d 4 3n Integration Test E 3 Chemical Spill Description 2 Lockdown Initiated 1 Tornado Warning g 2009 Syn Apps L L C 130 SA Announce User Guide 23 1 3n Setup This section describes how SA Announce integrates with the 3n System SA Announce can automatically activate 3n Scenarios that you have defined in the 3n web configuration pages when a SA Announce group is activated For proper integration SA Announce requires that the 3n system have at least one scenario defined
118. pplication is configured you will see a success window Click OK to proceed SA Announce The application was configured successfully Click OK to proceed SA Announce The Call Manager URL Authentication enterprise parameters must be set to http 10 0 2 69 54 Announce PhoneServices Authenticate aspx The phones will then need to be rebooted to accept the change gt A 2009 Syn Apps L L C f 38 SA Announce User Guide Activation You are now required to activate your copy of SA Announce if it has not already been activated Select Online if your SA Announce server has access to the Internet Select By Email if your SA Announce server does not have access to the Internet Click Next to proceed Activation Type RES Syn Apps Activation Wizard Activation Type If you have internet access you can proceed with instant Online Activation otherwise chose Activation By Email Select activation type e Online C By Email Online Activation If you selected the Online option you will be presented with a success window once your application is activated Click OK to continue Once the Configuration Wizard has completed the installation you will see a shortcut on the desktop labeled SA Announce use it to access the SA Announce web administration program You can also access the SA Announce administration web pages form any machine on the network simply browse to http application
119. ps Schedules Services Settings Help Log Off administrator Create Edit Groups GB Send Text Message Lei Message Browser Use this option to create and edit Use this option to send a text SA Announce paging groups message to a group of phones Create Edit Groups Send Text Message Use this option to browse recent text messages Message Browser Groups gt gt Create Edit Groups General Email IP Phones External Phones SynApps IP Devices IP Speakers Alertus Nokia Everbridge Select Group To Edit 5000 Normal Test gt A Select the Everbridge notification groups you would like to associate with this paging group below Add everbridge new notification groups and setup the 3n settings at Settings gt IP Endpoint Setup gt Everbridge Available Selected 1 Tornado Warning 2 Lockdown Initiated 37 Chemical Spill e 4 3n Integration Test Ku New Group Copy Group 3 Save Group Delete Group g 2009 Syn Apps L L C 70 SA Announce User Guide 9 10 Activating Services Services gt gt Broadcast Services Services Once you have created your first notification group you are ready to start the SA Announce Broadcaster Service If you are creating Schedules then both services must be running for the schedules to function properly the Scheduler Service activates uses the Broadcaster Service in this case Under the Services tab click Start for the service in questi
120. r phones to facilitate and manage their permissions multicast settings for SA Announce endpoint settings legacy overhead system integration User Management Multicast Settings IP Endpoint Setup External Phone Setup Settings gt gt IP Endpoint Setup XML Phones Multicast Phones Syn Apps IP Manage the system settings Valcom CyberData Alertus Nokia Facebook Syn Apps IP Devices Name MAC Description Model IP Address Firmware Clock Last Seen 00 20 f7 35 05 0f Ceiling Speaker v2 00 20 f7 ff 99 10 Paging Relay CIG Ceiling Speaker v2 10 0 2 41 v1 0 0 false 5 7 2009 8 36 39 AM Paging Relay 10 0 12 51 v2 2 1 false 5 7 2009 8 41 12 AM Page 1 of 1 2 items Control Port 6789 2009 Syn Apps L L C 108 SA Announce User Guide 18 1 18 2 Supported Paging Relays SA Announce supports all Syn Apps Paging Relays with firmware version 2 2 1 or greater Paging Relay Setup This section describes the configuration of the Syn Apps Paging Relay Once you plug the Syn Apps Paging Relay in it will use DHCP for network settings by default The new Syn Apps Paging Relays can be easily configured to auto register with SA Announce so no further setup is required Set DHCP option 72 to the IP Address of your SA Announce server IF you are using your routers to server DHCP you will want to add the option 72 command to the scope that is providing the speakers
121. ration for setup details Notify Facebook Friends Check this checkbox to send a notification to Facebook friends who have authorized the SA Announce Facebook application See Facebook Configuration for setup details Amber Alerts Check this checkbox to send Amber Alerts to the groups IP Phones Email Alertus and 3n A Zip Code is required but may or may not be used depending on the system settings See Amber Alert Configuration for setup details Weather Alerts Check this checkbox to send Weather Alerts to the groups IP Phones Email Alertus and 3n A Zip Code is required as weather alerts are localized See Weather Alert Configuration for setup details Emergency Alert Settings o Modes Alert Mode Voice Mode Play Once Timed Mode The modes are described at the top of this page o Wav File to Play Select the wave file to play when the group is activated Add custom wave files to the system using the Schedules gt gt Wav File Upload page o Text to Send Enter the text to be sent with the emergency alert The text will be sent to all end points that support text messages 2009 Syn Apps L L C 74 SA Announce User Guide Syn Apps SA Announce Windows Internet Explorer DX Go EI http 10 0 0 252 sa announce Groups aspx e Ei x AA force quit on apple computer key command Lok Fe Favorites 27 Heger 417 error Twitter Home 5 Apps SA X Google News
122. reached a Hoot n Holler page group Please enter destination extension followed by the pound sign HollerError wav When a destination number is invalid e 2009 Syn Apps L L C Customizing Audio Feedback 157 We were unable to open the destination you requested The destination extension was invalid HollerErrorShared wav When NOT USED It s a warning only the first line undefined will be opened We were unable to open the extension you requested The destination is a shared line SecurityCode wav When before waiting for the security code This is a secure page group Please enter the DTMF security code SecurityCodeWrong wav When when code is wrong before hanging up You have entered an incorrect security code please call back and try again Goodbye SomeDestBusy wav When When so many destinations are busy that a confirmation tone would not otherwise be sent Some destinations are busy Paging Continues gt 2009 Syn Apps L L C Advanced Paging Configuration Part Advanced Paging Configuration 159 31 Advanced Paging Configuration Enter topic text here 31 1 SA Announce Multicast Router Switch Configuration SA Announce Communications Alertus Email Server Manager Server Server Server Cyberdata Valcom Syn Apps IP Speakers IP Speakers Paging Relay A Voice VLAN 3 zZ XML Enabled IP Phones Alertus Beacon XML Enabl
123. round music service parameters Use of this service requires a multicast music streaming source IE Syn Apps Paging Relay or similar Once the streaming source is active add the settings on the Background Music Settings page and then add a phone service on CUCM with the following URL http sa announce server address sa anounce phoneservices BackgroundMusic aspx Finally subscribe phones to the service Subscribed phones can activate the background music by selecting Services and then the name you used when adding the phone service The Background Music Settings section contains the following settings e Music Stream Name This setting controls the display name of the music stream it will appear on phones accessing the stream e Music Stream IP Address Enter the IP Address of the multicast background music stream 224 X X X gt 289 X X X e Music Stream Port Enter the port of the multicast background music stream RTP ports only 24000 gt 36000 gt Syn Apps SA Announce Windows Internet Explorer DER le 10 0 0 252 D Pr gly Favorites syn apps SA Announce y J deh gt Pager Safety Tools E SA Announce Y Groups Schedules Services Settings Help Log Off administrator si Broadcast Services 3 Troubleshooting Tests Use this option to manage the Use this option to run basic broadcaster and scheduler services connectivity tests Broadcast Services Troubleshooting Tests Services
124. rts Firewall requirements port usage SA Announce Server to Communications Manager Skinny Client Control Protocol SCCP TCP 2000 HTTP SOAP AXL TCP 80 443 8443 Real Time Protocol RTP UDP 20480 32767 TAPI TCP 2748 SA Announce Server to IP Phones HTTP TCP 80 Real Time Protocol RTP UDP 20480 32767 Multicast Real Time Protocol RTP UDP 20480 32767 IP Phones to SA Announce Server HTTP TCP 80 Real Time Protocol RTP UDP 20480 32767 Multicast Real Time Protocol RTP UDP 20480 32767 You can also refer to the Communications Manager port usage guide and treat Syn Apps SA Announce just like a standard IP Phone htto www syn apps com Download aspx download guid 2e52b41 7 81 7a 45a8 b88b fc5140d113f3 Multicast Configuration If you choose to use multicast strongly suggested with over 100 phones you must have a multicast enabled network All interfaces between the SA Announce server and the destination phones need to have IP PIM enabled and the switches should have IGMP CGMP enabled If either the network cannot be multicast enabled or enabling multicast would require a large or recurring investment then the Syn Apps Paging Relay should be deployed at the site to allow SA Announce to send a single unicast stream over the wan connection and have the Paging Relay convert the stream into a multicast stream at the remote site See SA Announce Overview or contact Syn Apps for more information Please refer to Cisco T
125. s stresse ad 79 Part 12 Sending A Text Message 81 1 Message Browser lella eine 83 Part 13 Email Settings 86 Part 14 Amber Alert Settings 88 Part 15 Weather Alert Settings 91 Part 16 Background Music Settings 94 Part 17 Configure IP Phone Services 97 1 Page Group retour EE 98 2 Web Dialer Directory nnnnnseennnnsnnnnennnnnennennnnnnnnennsnnneennnnnnnne 100 3 7921 Push to Talk u ee se ae een 102 4 Phone Service URL nn dise 103 Part 18 Paging Relay Configuration 106 1 Supported Paging Relays rr 108 2 e UG EE D BEE 108 3 Paging Relay Traffic FIOW iiii 109 Part 19 Syn Apps IP Speaker Configuration 111 1 Supported Syn Apps IP Speakers sssneennnnneennnennennnes 113 2 Syn Apps IP Speaker Setup clelia 113 Part 20 Valcom IP Speaker Configuration 116 a 2009 Syn Apps L L C A yn Apps L L C Contents 5 1 Supported Valcom Speakers ennnneennnnnennnnnnnnnnennes 117 2 Valcom IP Speaker OT ariani ae aAa aaee ean an aa aaa aeaaaee irais 118 Part 21 CyberData IP Speaker Configuration 121 1 Supported CyberData SpeakerS rrseeriiii iii 122 2 CyberData Speaker SetUp ssmennnnnennnnennennnensneenneness 123 Part 22 Alertus Configuration 126 1 Supported Alertus DEVICES rire 127 2 Alertus Device Setup nale id 127 Part 23 Everbridge Configuration 129 1 SN
126. s SA Announce ar D gt Page Safety y Tools ir Te SA Announce Groups Schedules Services Settings Help Log Off administrator F Create Edit Groups e Send Text Message Le Message Browser Use this option to create and edit Use this option to send a text Use this option to browse SA Announce paging groups message to a group of phones recent text messages Create Edit Groups Send Text Message Message Browser Groups gt gt Create Edit Groups General Email IP Phones External Phones SynApps IP Devices IP Speakers Alertus Nokia 3n Select Group To Edit O ea testi Arrange List By Extension v Uy Filter Enable Dynamic Group Extension Partition Description Device Pool Ex 28 to view extensions starting with 28 filter controls group target devices Available Selected 2036 Default Eric E Conway Remote Sites 2007 Default Auto 2007 Default 2008 Default Auto 2008 Default 2013 Default Auto 2013 Default 2014 Default Auto 2014 Default 2015 DevicePartition1 Auto 2015 Default 2020 Default Auto 2015 Default 2060 Default lan IPC Default 2090 Default lan Pitts Wireless Default 2091 Default Auto 2091 Default 2092 Default Auto 2092 Default 2095 Default Auto 2095 Default gt New Group Copy Group Save Group Delete Group 2009 Syn Apps L L C Notification Group C
127. s Upgrades window appears Step 1d Choose the COP file from the drop down list and click Next The system compiles a checksum value Step 1e Click Save to accept the checksum value and start installation The installation process can take several minutes An onscreen log reports status of the installation Once the COP file is installed the CUCM must be rebooted for the device to become available to SA Announce Step 2 Configure SA Announce to use the Syn Apps device Step 2a On the SA Announce application server Start gt Run gt regedit and go to HKLM gt Software gt Syn Apps gt SA Announce and edit the value useSynAppsDevice to true Step 2b Create notification groups as usual note that any previously existing notification groups are now defunct and will need to be deleted 2009 Syn Apps L L C System Requirements 21 4 2 3 Communications Manager Express Communications Manager Express requires setting up the SA Announce authentication URL See the Authentication URL section You must enable the xml test variable on the CME by typing the following in config mode telephony service xml test exit wr mem gt 2009 Syn Apps L L C 22 SA Announce User Guide 4 3 4 3 1 4 3 2 Network Requirements SA Announce supports both unicast and multicast paging For systems that will have page groups with more than 100 endpoints we recommend the use of multicast Firewall Po
128. s and extensions linked to the SA Announce Notification system you will need to test connectivity with a phone prior to proceeding Click on the Services gt gt TroubleshootingTests menu option and select the IP Phone Tests tab as shown below gt Syn Apps SA Announce Windows Internet Explorer or http 10 0 2 69 sa announce Tests aspx E di amp Syn Apps SA Announce DER DE fit Page GE Tools SA Announce gt Groups Schedules Services Settings Help Log Off syn apps econwa Broadcast Services LS Troubleshooting Tests Use this option to manage the Use this option to run basic broadcaster and scheduler services connectivity tests Broadcast Services Troubleshooting Tests Services gt gt Troubleshooting Tests IP Phone Tests TAPI Devices Report Group Audio Stream IP Phone Defaults Test basic connectivity to Cisco IP Phones Select a phone below and press the Run All Tests button to test the HTTP connectivity to the phone This will also test the authentication make sure you have already updated the phones authentication URL as described in the post installation instructions If successful atesttext message will apear on the selected phone Filter C2 Filter Le 20 for all the extensions begining with 20 Test phone 1012 SEP00146A743DCD Auto 1012 5 Run All Tests 2009 Syn Apps L L C Initial Application Configuration 55
129. s gt gt IP Endpoint Setup Syn Apps IP tab You may want to enter the following information for each of the paging relays you plan to use press Edit to begin editing the row and Update to finish e Name Enter a name for the paging relay The MAC is filled in as the name by default e Description Enter a description for the paging relay The device type is filled in as the description by default Descriptions of the remaining table columns e Model Not Editable The Syn Apps IP devices model name IP Address Not Editable The IP Address of the Syn Apps IP Device Firmware Not Editable The firmware version of the Syn Apps IP Device Clock Not Editable True if the Syn Apps IP Device has a clock attached Last Seen Not Editable The date and time of the last registration or heartbeat message from the Syn Apps IP Device e D N The directory number of the Syn Apps IP device NA for paging relays 2009 Syn Apps L L C Paging Relay Configuration 107 Syn Apps SA Announce Windows Internet Explorer GO e BI http 10 0 5 38 sa announ Google she Favorites Syn Apps SA Announce SA Announce ZI mp Pager Safety Toos Groups Schedules Services Settings Help Log Off administrator L I User Management Pig Multicast Settings By IP Endpoint Setup Use this option to create users Use this option to manage the Use this option to manage IP Setup diale
130. s lines may still require a manual refresh In this case it is necessary to first Refresh Phone Settings followed by a Restart of the service This is because the data is refreshed every two hours by default so phones you have just added or IP addresses that have just changed will not automatically manifest in the SA Announce notification system This default timer can be lowered considerably if needed dynamic deployments the timer setting is stored in the registry of the application server regedit HKLM gt Software gt Syn Apps gt SA Announce gt refreshPhoneSettingsMinutes and change the default 120 to the new value and then restart the SA Announce broadcaster service Timer values below 5 minutes are not recommended for large installations 1500 phones and greater 2009 Syn Apps L L C Creating Emergency Alert Groups Part 72 SA Announce User Guide 10 Creating Emergency Alert Groups Groups gt gt Create Edit Groups This section describes the creation of SA Announce Emergency Alert notification groups The emergency alert group type is designed to be used for emergency notifications e g Tornado Warning School On Lockdown etc Emergency alert groups play wave files which can be customized use the Schedules gt gt Wav File Upload page and send text to supported devices Cisco IP Phones Alertus and 3n end points support text messages With the inclusion of the Send Caller Id checkbox the group becomes
131. se of a text group the text being sent will be sent to the selected Beacon Group s Alert Profile Beacon Groups Available Selected amp You must define an Alertus URL at Settings gt gt IP Endpoint Setup gt gt Alertus before using this feature New Group Copy Group 3 Save Group Delete Group 2009 Syn Apps L L C Notification Group Configuration 69 9 9 Everbridge Groups gt gt Create Edit Groups Everbridge This section describes the process of adding Everbridge Scenarios to SA Announce notification groups SA Announce must be configured with the necessary parameters to contact the Everbridge system as described in the Everbridge Configuration section of this manual before the Everbridge Scenarios will appear on the groups page Once SA Announce has been configured with the Everbridge system particulars you can add Everbridge Scenarios to a SA Announce paging group by selecting the group in question on the Groups gt gt Create Edit Groups page Select the Everbridge tab and use the provided interface to add Scenarios to the notification group Select one or more scenarios from the Available side of the list box and use the gt gt button to add them to the Selected side E Syn Apps SA Announce Windows Internet Explorer eu DER v jg 10 0 0 252 Ar 5 x 7 Favorites Syn Apps SA Announce ge y Pager Safety Tools SA Announce Grou
132. server ip SA Announce This completes the SA Announce Configuration Process The SA Announce web page should be displayed automatically Proceed to the next section to complete the configuration 2009 Syn Apps L L C Post Configuration Steps 40 SA Announce User Guide Post Configuration Steps Help gt gt Post Install Instructions Authentication URL Once installation and configuration are completed one manual post configuration step using Communications Manager administration is required before Cisco IP Phones can be activated by SA Announce Double click on the SA Announce shortcut that was created on your desktop The Help gt gt Post Install Instructions Authentication URL page should appear the first time the program is run To access it at any time simply click on the tab labeled Help at the top of the page and select the Post Install Instructions Or see the Authentication URL section of the manual for detailed instructions The page also contains a quick start guide for setting up groups a section with instructions for setting up the SA Announce phone service in Communications Manager Not Required this is a phone service that provides a directory of the groups that have been created one of the most interesting features of SA Announce is the ability to simply dial the notification group by number and other information Syn Apps SA Announce Windows Internet Explorer Gi v E http 10 0
133. signate the multicast site options This will define the way SA Announce partitions devices into sites to determine which streaming model to use When you select an option SA Announce will assume all phones within the Device Pool or Calling Search Space are located at the same site This is useful for setting up multicast boundaries Select Configure to continue SA Announce Multicast Sites Settings N Syn Apps SA Announce Multicast Sites SA Announce can define Multicast boundaries by either Calling Search How to define multicast site options Space or Device Pools G You should select the option that REN resembles your network configuration For example if you have a separate Device Pool for each remote site any site that is across a wan link you should select Device Pool C By Calling Search Space This allows S4 Announce to select the appropriate Multicast address to use when sending pages in Multicast mode If you select Device Pool and you had a Default device pool 54 Announce considers allphonesn the Default Device Pool as a site lt Back Next gt Exit We will use the Local Multicast Address if all phones including the w 2009 Syn Apps L L C 36 SA Announce User Guide Application Server Settings Within this step you are able to configure the Virtual Phone IP and Web Server Addresses These configurations are usually only implemented on servers with multiple networ
134. speaker Valcom VIP 411 DS wall mount w digital clock Valcom VIP 412 DF wall surface mount w digital clock Valcom VIP 430 wall mount talk back Valcom VIP 821 enhanced network trunk port Valcom VIP 822 duel enhanced network trunk port Valcom VIP 824 quad enhanced network trunk port gt A 2009 Syn Apps L L C f 118 SA Announce User Guide 20 2 Valcom IP Speaker Setup This section describes how to setup your Valcom IP Speakers into groups for use with SA Announce For information on how to add these Valcom groups to a SA Announce notification group please see the section IP Speaker Integration See the section Valcom IP Speaker Configuration for details on setting up the Valcom audio and control address port To add Valcom IP speakers to groups for use with SA Announce first open the VIP 102B IP Solutions Setup Tool from Valcom and scan for your speakers Select System gt gt Audio Groups from the main menu bar A new window will appear add a Dial Code the unique group number select a Priority and finally give the group a Name Press the Add button to add the group to the Valcom system Next select System gt gt Audio Group Membership from the main menu bar Select a speaker group form the Audio Group drop down menu and then add speakers to the group by marking the Device checkbox The group can now be used in SA Announce notification groups and schedules by adding the Dial Code to the Valc
135. spond soft key and one user can respond to the originator The following section describe the group types in more detail gt 2009 Syn Apps L L C 58 SA Announce User Guide 9 1 1 Normal A normal group allows you to pre define end points that will receive the source callers live audio when the group is activated This is a one to many group the delivers live one way audio Holler After calling a Holler page group you are prompted for a destination extension followed by the sign SA Announce opens that destination for 2 way audio hands free Cisco phone models only This is equivalent of an intercom Holler groups use the CSS of the calling line phone to search for the destination line In other words if the calling phone can dial the destination phone normally then it will be able to holler to it as long as the destination is not a shared line see the next paragraph You can now exclude phones from holler groups by selecting them in the IP Phones tab or the create edit groups interface note that in this case you are selecting phones that are NOT to be included which is the opposite of the other group types Since the destination is determined by number and must be unique shared lines can cause issues If a shared line is the first line listed on only one phone then that phone will be activated for holler If the shared line is the first line on more than one phone or the shared line is not the first
136. st Services Services Settings Email Settings Amber Alert Settings Weather Alert Settings Background Music Settings Service Log Level Manage the Broadcaster paging service and settings E AMBER Check for new alerts every minutes 10 Resend active alerts minutes 0 for no resend Send alerts regardless of zip code Send endangered children CANS alerts D Save Sample Amber Alert OR 38p 06 10 09 4803556826 Amber Alert N The State of Colorado issued the Amber Alert early Saturday morning 05 23 after the boy s parents failed to show up for a court appearance in Colorado Springs on Thursday Custody of the boy was transferred to the state of Colorado due to allegations of child abuse The boy requires medical attention due to sever burns he suffered in Aprilto his hands Emanuel Guzman a 2 year old Hispanic male 2 30 pounds with brown eyes and brown hair Origin codeamber com Press the Details button to see the complete text message or visit http codeamber com in a web browser gt A 2009 Syn Apps L L C i Weather Alert Settings Weather Alert Settings 91 15 Weather Alert Settings Services Broadcaster Service Weather Alert Settings The Weather Alert service uses the National Weather Service web service to gather alert data for the zip code specified by the emergency alert groups that have the feature activated To utilize
137. t Sender syn apps econway to group Emergency Alert 7 0 4940 DIDI 09 2009 10 09 52 AM 09 2009 09 2009 09 2009 09 2009 09 2009 09 2009 09 2009 09 2009 09 2009 09 52 AM 09 52 AM 110 05 AM 10 05 AM 10 05 AM 11 15 AM 111 15 AM 111 15 AM 111 21 AM Desc Eric Conway 7921 Phone SEPOO1AA19276B2 IP 10 1 12 6 Desc Eric Conway Phone SEPOO1EF7C26202 IP 10 0 12 26 Desc Ian Pitts 7921 Phone SEPODIA amp A19284A9 IP 10 1 12 7 Desc Eric Conway 7921 Phone SEPOO1AA19276B2 IP 10 1 12 6 Desc Eric Conway Phone SEPOOLEF7C26202 IP 10 0 12 26 Desc Ian Pitts 7921 Phone SEPOO1AA19284A9 IP 10 1 12 7 Desc Eric Conway 7921 Phone SEPODIAA19276B2 IP 10 1 12 6 Desc Eric Conway Phone SEPOO1EF7C26202 IP 10 0 12 26 Desc Ian Pitts 7921 Phone SEPOD1A419284A9 IP 10 1 12 7 Desc Eric Conway 7921 Phone SEPOO1AA19276B2 IP 10 1 12 6 Page 1 of 2 12 items 2009 Syn Apps L L C Email Settings 86 SA Announce User Guide 13 Email Settings Services gt gt Broadcaster Service Email Settings In order for SA Announce to send emails when groups are activated the Services gt gt Broadcaster Service Email Settings tab must be filled out Enter an SMTP Server in the provided text box and a Mailer from address and press the Save button to save the changes SA Announce will now be able to send emails when groups that have email
138. tations will not need to make changes on the sites tab gt Syn Apps SA Announce Windows Internet Explorer A v http 10 0 2 69 sa announce Multicast aspx Pr we x 6 syn Apps 54 Announce 5 d Page Tools C SA Announce Groups Schedules Services Settings Help Log Off syn apps econway a User Management Sa Multicast Settings ta IP Endpoint Setup R External Phone Setup Use this option to create users Use this option to manage the Use this option to manage IP Setup dialer phones to facilitate and manage their permissions multicast settings for SA Announce endpoint settings legacy overhead system integration User Management Multicast Settings IP Endpoint Setup External Phone Setup Settings gt gt Multicast Defaults Sites Server to Phone Multicast Test Phone to Phone Multicast Test Manage multicast settings Enable or disable local and site to site WAN multicast below using the checkboxes Default addresses will be populated and will work fine in most installations To setup a different local multicast address for each site or to granularize the multicast settings by site use the Sites tab Valid multicast address range 224 x x x 239 x x x Site to Site WAN Multicast Enabled Local Multicast Enabled MEME 2009 Syn Apps L L C Initial Application Configuration 49 Settings gt gt Multicast Settings Sites Use
139. ters b b b Personal Reminders lt E Contact Us Privacy Terms of Use 2009 Syn Apps L L C Facebook Configuration 132 SA Announce User Guide 24 Facebook Configuration Settings gt gt IP Endpoint Setup Facebook The Settings gt gt IP Endpoint Setup Facebook tab is used to integrate SA Announce with your Facebook account The setup process must be preformed on the application server The application server must have access to www facebook com at all times to provide this service From the application server open the SA Announce administration interface and browse to Settings gt gt IP Endpoint Setup Facebook Push the Setup Facebook button to perform the setup procedure You will be directed to Facebook com sign in using your account credentials and click allow on any requests for authorization After the setup completes for the first time you are ready to update your Facebook status automatically by pressing the button again as instructed by the message shown below the button This will add a new status post to your Facebook wall which will instruct your friends to visit a link to allow the application access to send notifications Only friends who visit the link and allow access will be able to receive the notification from SA Announce We recommend that you notify your friends IE students on a campus by other means as well to visit the link added to your profile wall to make sure they have a
140. this manual to determine which group type fits your needs 9 1 SA Announce Group Types Groups gt gt Create Edit Groups The SA Announce notification system group type choices include Normal This is a one to many notification group the delivers one way audio e Holler Ad hoc two way audio notification support shared lines provided that the destination line number only appears in the line 1 position on one registered phone Insta Holler Two way audio notification predefined destination e Holler RP User may set up a filter to quickly holler two way communication extensions i e XXXX to intercom extension XXXX Ad Hoc A dynamic one way audio broadcast to one or more simultaneous destinations e Text Allows you to send a text message to a selected phone or group of phones emails Alertus 3n Emergency Alert Provides ability to send alert tones and text messages across predefined groups Alert Voice and Timer Modes Wokkie Tokkie Normal A predefined group of phones that emulate a walky talky when the notification group is dialed Wokkie Tokkie Ad Hoc Non predefined group of phones that emulate a walky talky when the notification group is dialed Record N Play Record N Play allows you to define a pre set list of endpoints the will receive a store and forward type broadcast breaks feedback loops Respond Respond groups are just like a normal group but all destination phones are sent a re
141. tion 72 as described in the Paging Relay Setup and Syn Apps IP Speaker Setup sections of this manual before they will be visible in the groups or schedules interface To add a Syn Apps IP Speaker to a particular notification group first select the group in question on the Groups gt gt Create Edit Groups page On the Syn Apps IP Devices tab select the IP Speaker s to add to the group from the Available side of the list box and add them to the Selected side using the gt gt button To add a Syn Apps Paging Relay to a particular notification group first select the group in question on the Groups gt gt Create Edit Groups page On the Syn Apps IP Devices tab select the Paging Relay s to add to the group from the Available side of the list box and add them to the Selected side using the gt gt button 2 Syn Apps SA Announce Windows Internet Explorer BEE j 10 0 5 38 MEN gt E pl Ve Favorites amp Syn Apps SA Announce a E de gt Pager Safety Tools SA Announce lt Groups Schedules Services Settings Help Log Off administrator F Create Edit Groups FI Send Text Message LEI Message Browser Use this option to create and edit Use this option to send a text Use this option to browse SA Announce paging groups message to a group of phones recent text messages Create Edit Groups Send Text Message Message Browser Groups gt gt Create Edit Groups General Email IP Phones External Phones
142. tion requests from the phones during the paging process SA Announce requires the Communications Manager Enterprise Parameter URL Authentication be offloaded to point to the SA Announce server Setup 1 Go to Communications Manager Administration System Enterprise Parameters 2 Set the URL Authentication parameter to http Application Server IP Address SA Announce PhoneServices Authenticate aspx 3 Press Update 4 Reset All phones Note For Communications Manager Express this step must be completed before continuing In order for your phones to authenticate properly you must define the authentication URL under the telephony service telephony service url authentication http 10 0 3 252 SA Announce PhoneServices Authenticate aspx exit wr mem 2009 Syn Apps L L C 42 SA Announce User Guide 7 2 IP Phone Services Help gt gt Post Install Instructions IP Phone Services This chapter is not required The IP Phone Services are not required for operation skip to the next section unless one of the following is required e A directory of groups accessible on the IP Phones SA Announce phone service e Phone sourced multicasting is required SA Announce web dialer service The SA Announce phone service is used to display a directory of configured notification groups on the Cisco IP Phones To deploy the service add a new IP Phone Service to CUCM using the Communications Manager administra
143. tion web pages Device gt gt Device Settings gt gt Phone Services and add a new phone service with the URL http SA Announce Server IP SA Announce PhoneServices GroupsDirectory aspx Once the IP phone service is created you must subscribe the desired phone s to the service from the Device gt Phone details page See the chapter Page Group Directory for information on accessing the service See Web Dialer Directory for information on setting up the SA Announce web dialer service e Syn Apps SA Announce Windows Internet Explorer v http 10 0 2 69 SA Announce PostInstall aspx k k syn Apps SA Announce EI me i Page Tools SA Announce Es Groups Schedules Services Settings Help Log Off syn apps econwa O Post Install Instructions B Documentation A Request Support Use this option for basic help on Use this option to view the Use this option to browse common setting up the system after install install and user guide issues and submit trouble reports Post Install Instructions Manual Request Support Help gt gt Post Install Instructions Authentication URL Group Creation IP Phone Services MiscInfo Post installation instructions Setting up the SA Announce phone service SA Announce has an XML phone service that displays the available paging groups activating an item will speed dial the paging group in quesiton This serves as a directory of paging groups it is not required as t
144. to run basic broadcaster and scheduler services connectivity tests Broadcast Services Troubleshooting Tests Services gt gt Broadcast Services Services Settings Email Settings Amber Alert Settings Weather Alert Settings Background Music Settings Service Log Level Logs Manage the Broadcaster paging service and settings Confirmation threshold when calling a broadcaster group in percenti 80 Busy Detection when on a phone with a call in progress will not be paged XML Busy Detection recommended Application server Device Pool site DP SynApps Mesa Ka Servers authorized to use the SA Announce API Enter IP address as a comma delimited list 10 0 2 54 Automatically restart service after group change add modify delete Page group busy if External Phone busy SA DND in use When checked phones with disbled ringers will not be paged Idle URL in use All Busy Detect If all destinations of a group are busy the pager will be notified V Extension Mobility Mode enable Multicast Server Mode For use with Cisco java phones 79X1 the server will source multicast rather than the source paging phone Multicast Only When checked do not allow unicast pages Force Web Lookup When checked use deviceListX rather than AXL to lookup phone IP s D Save Click the Save button to save settings changes e 2009 Syn Apps L L C Initial Applic
145. tup Setup Facebook integration using the button below Note you must be browsing from the application server Once you have authorized the SA Announce Facebook application your status will be updated to instruct friends to visit a link that will allow SA Announce to send notifications to them Only friends that visit the authorization link will be able to receive the notifications so itis a good idea to notify friends often using status updates or by adding a note on your profile etc SA Announce Facebook application setup complete push the button again to set your Facebook status and instruct friends to allow the application access Connection Diagram Enter topic text here 2009 Syn Apps L L C Twitter Configuration Twitter Configuration 135 25 Twitter Configuration Settings gt gt IP Endpoint Setup Twitter The Settings gt gt IP Endpoint Setup Twitter tab is used to integrate SA Announce with your Twitter account Simply enter your Twitter user name and password in the provided fields and press the Save button to save any changes After saving the credentials you are ready to integrate Twitter with an emergency alert group gt Syn Apps SA Announce Windows Internet Explorer Ka CI El 10 0 0 252 ds Zell bk force quit on apple computer key command n A a gt se Favorites 59 Mtwitter 417 error Twitter Home syn Apps SA X SE Google News cisco Unif
146. ual phones that will be added to your Cisco Unified Communications Manager when needed SA Announce will virtually take them off hook and dial the overhead system in question Communications Manager expertise is required to properly configure the section IE Device Pool Region CSS and Partition should be well understood parameters of the Communications Manager in question For information on adding analog systems to a paging group see the External Phones section The Settings gt gt External Phone Setup page allow automatic creation of the dialers used in the analog paging system integration It is recommended you add a dialer for each simultaneous overhead system activation that can occur plus two for busy detection purposes IE if four sites each have one overhead system 4 2 add 6 dialers All dialers should have the same Device Pool and CSS Calling Search Space since the dialers act as a pool and any one may be used for a specific notification group In other words all dialers must be able to dial any and all of the overhead systems that are to be integrated with the SA Announce system The following parameters are requested in the add phone interface e Line Number Enter a unique line number for the virtual dialer phone e Partition Select a partition for the line to reside in this setting does not affect the dialer functionality lines simply require partitions to make them unique and to add control mechanisms e CSS Select
147. ulticast settings for SA Announce endpoint settings legacy overhead system integration User Management Multicast Settings IP Endpoint Setup External Phone Setup Settings gt gt Multicast Defaults Sites Server to Phone Multicast Test Phone to Phone Multicast Test Manage multicast settings Select the Cisco XML enabled IP Phone to test below and press the Start Transmission button to begin a multicast test at the specified multicast address This should open the phone speaker and mute buttons light up and you should be able to hear the wav at being played by the phone assuming multicast is properly enabled Filter rer 20 for allthe extensions begining with 20 Test phone 1012 SEP00146A743DCD Auto 1012 y Enter multicast address 230 20 20 20 25000 Site to Site WAN multicast address IP Phone Response StartTransmission Y Stop Transmission Note The primary purpose of this tool is to determine whether multicast is functioning properly on your network It is suggested that you try phones from each IP Subnet This ensures that multicast routing is functioning on all subnets 2009 Syn Apps L L C 52 SA Announce User Guide Settings gt gt Multicast Settings Phone to Phone Multicast Test Use this tab to perform a phone to phone multicast test This test will verify the source phones ability to source multicast to a test phone choose a destination phone on differe
148. up simply select the End Point Group to send a message to select an Image to display select a Sound Notification to play and enter the message in the Message to send text box Press the send message button to begin sending with the selected settings Polls require a message group Poll Options Use End Points from Gui Emergency Alert 7 0 Sound Notification KotoEffect Image about png Type the me t here Take care to or naximum Message to send E NewTemplate CopyTemplate SaveTemplate Delete Template 2009 Syn Apps L L C Sending A Text Message 83 12 1 Message Browser Groups gt gt Message Browser The Groups gt gt Message Browser page provides a table for viewing recently sent text messages The message browser contains a row for each message that has been sent to a particular phone The columns of each row contain the following information e Message o Message Body The message text that was sent o Sender The user that sent the text message followed by the group the message was sent to e Posted The date and time the message was posted to the phones e Sent To o Desc The description field of the phone the message was sent to o Phone The name of the phone the message was sent to o IP The IP address of the phone the message was sent to To sort the list click on the column to sort by To group items by a column drag the column
149. uration information You can also use this section to quickly verify system settings License The License section provides access to the currently installed license information including your maintenance contract number and start end dates Licenses can also be updated on this page using the interface at the bottom Groups This section provides a detailed list of all notification groups configured within SA Announce Information displayed includes Name Type Number Partition and Device Pool e Users This section displays a list of all users that have been provisioned for access to the SA Announce web interface The values displayed are Username and if the user has been provisioned as a global administrator Login Act This section provides a list of all logins to the SA Announce web interface Username Login time and the IP address of the machine that the user logged into the system from are displayed Page Act This section provides a historical view of the notification activity on the system You will be able to see who called a given notification group on a specific date and time e Text Act This section is similar to the Page Act section except that it displays the historical view of all text messages that have been dispatched via SA Announce e Sched Act This section displays the historical view of all scheduled notifications All of this information can be accessed by clicking on the Syn Apps head graphic located in the upper
150. velopers have been employed by or consulted for companies such as Microsoft Cisco General Motors General Dynamics Bloomberg and many others All of our developers have a keen understanding of the software development life cycle and know how to develop successful applications At Syn Apps we understand the importance of a team environment and are comfortable developing and sharing information to ensure that the best of breed product is produced Contents 3 Table of Contents Part 1 SA Announce Overview 8 Part 2 Application Features 12 Part 3 Manual Conventions 15 Part 4 System Requirements 17 1 Application Server Requirements een 17 2 Cisco Communications Manager RequireMents rirneeiii iii 19 Communications EE CT innesti aeann rereana asne SeS a aeaea a Eeee COA DECES rara AE E ANEA ETa EN AASS 19 Communications Manager 4 x 5 X 6 X 7 X i 19 Adding Device Pack EMBA E d E 19 Communications Manager Express cnmnmicccnninninr 21 3 Network Requirements s rrreei eee eee 22 Firewall Pos Regalino iaia 22 Te Re e UE E 22 Part 5 Installation Procedure 24 Part 6 Configuration Utility 30 Part 7 Post Configuration Steps 40 1 Authentication URL liane 41 A iaia ana 42 Part 8 Initial Application Configuration 44 1 First Time LOQ cciicioocoinninnociinninncicianinn cierne circa diri ica ric 44 2 Service C
151. with IP address information ip dhcp pool Voice network 10 0 12 0 255 255 255 0 default router 10 0 12 1 option 150 ip 10 0 0 21 dns server 10 0 0 2 option 72 ip 10 0 5 38 lease 8 23 59 For Windows Server you would perform the following http www cisco com en US products sw voicesw ps556 products tech note09186a00800942f4 shtml Note As of SA Announce release 7 0 60 older paging relays are no longer supported and will need a firmware update to version 2 2 1 or greater to function properly with SA Announce Once the relay has registered with the SA Announce server see above setting DHCP option 72 you can find its IP address by going to Settings gt gt IP Endpoint Setup Syn Apps IP Click on the devices IP address in the table to be directed to the relays web page The default login credentials for the device are e User Name admin e Password admin After logging into the web page you will see the home page and the basic device settings To change the network and other settings of the device use the Admin Setup button Syn Apps Paging Relay web interface Admin Setup page 2009 Syn Apps L L C Paging Relay Configuration 109 Syn Apps Windows Internet Explorer DER ey je http 10 0 12 51 cgi bin admin cg x Po F A 1 dei a gt Sr Favorites amp Syn Apps fay E gt Pager Safety Tools fp D gu 866 664 6071 sy n Apps support syn apps com Enhancing Cisco Unifi

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