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1. 77 Factory Default Settings ESC P 78 Rig tei et ques des eae gps uU EC TG ae Une es le Sa coe doutes Deanna 80 C IPL and Fingerprint Setup 81 IPL S tup Ment 2242 0 eterne IER eR RP M eel 82 Fingerprint Setup beet egg teins chase neds E 83 i oon 85 PB22 and PB32 Mobile Label and Receipt Printer User s Guide vii Contents viii PB22 and PB32 Mobile Label and Receipt Printer User s Guide Before You Begin Before You Begin This section provides you with safety information technical support information and sources for additional product information Safety Information Your safety is extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec equipment You can be seriously injured and equipment and data can be damaged if you do not follow the safety warnings and cautions This section explains how to identify and understand warnings cautions and notes that are in this document condition or statement that must be strictly observed to avoid A warning alerts you of an operating procedure practice death or serious injury to the persons working on the equipment Warning A caution alerts you to an operating procedure practice condition or statement that must be strictly observed
2. Firmware Upgrade will stop running Applications and destroy the image buffer Leave the power supply on while upgrading firmware The upgrade will take up to four minutes to complete Use with care 8 When prompted enter your user name and password 9 Browse to the bin file you want to upgrade to and select it 10 Click Upgrade Wait approximately five minutes for the firmware upgrade to complete The printer automatically reboots Upgrading Printer Firmware Using SmartSystems Foundation You can use the SmartSystems console to upgrade the printer firmware Your printer ships with the SmartSystems client loaded on it The console is part of SmartSystems Foundation and is available from the Intermec web site To download SmartSystems Foundation go to www intermec com products smrtsysfoundation index aspx PB22 and PB32 Mobile Label and Receipt Printer User s Guide 47 Chapter 2 Configuring the PB22 and PB32 Upgrading the Printer Firmware Using a Communications Program 48 You can upgrade your printer firmware using a communications program like HyperTerminal and a printer running either the IPL Fingerprint or ESC P printer language Using a communications program is not the preferred method for upgrading printer firmware When possible upgrade using PrintSet or the home page of the printer To upgrade the printer firmware using communications program and IPL 1 Connect your printer to your PC using a s
3. 28 Connecting the Printer Through the 29 Connecting the Printer to Your Network 0 0 30 Setting Up Bluetooth Communications es s kerk ar cece eee eee eee 31 Setting Up 802 11 Radio 32 Configuring Wireless Printing Using 35 Configuring Wireless Printing Using Fingerprint 38 Configuring the Printer Settings eee 40 Changing Wi Fi Configuration Settings From 41 Changing Configuration Settings Using the Command Line 41 Changing Configuration Settings From the Printer Home Page 41 Changing Configuration Settings Using SmartSystems Foundation 42 Uperading the Firmware IER YS NR YR be Rees een en Qs sees 42 Upgrading the Printer Firmware Using 43 Upgrading the Printer Firmware Using the Printer Home Page 44 Upgrading Printer Firmware Using SmartSystems Foundation 47 Upgrading the Printer Firmware Using a Communications Program 48 Downloading Fonts and Graphics esee 51 3 Troubleshooting and Maintaining the 22 and PB32 53 Troubleshooting the AREEN ENTA RE URP VER 54 Contacting
4. Specifications Recommended Media Sensitivity and Constant continued Sensitivity Constant Description 180 80 Duratherm Near IR 150 70 Duratherm 5 mil Tag North America Receipt Media 401 85 Duratherm TC 102 32 Duratherm NTC 2 101 30 Duratherm NTC 104 80 Duratherm Receipt Fanfold 103 100 Duratherm Linerless 430 100 Duratherm II Floadcoated NTC 180 80 Duratherm III Floodcoated TC 180 80 Duratherm III NIR Floodcoated FedEx European Label Media 440 47 Thermal Eco 140 70 Thermal Top 120 47 Thermal Eco Board 140 gr Interfaces This section describes the standard interfaces available on the PB50 and PBS1 printers RS 232 Serial Interface Use the following tables and graphics to understand the default settings of the serial port Default Settings of the Serial Port Parameter Default Setting Baud rate 115200 Character Length or Data Bits 8 Parity None Stop Bits 1 PB22 and PB32 Mobile Label and Receipt Printer User s Guide 69 Appendix A Specifications 70 Default Settings of the Serial Port Parameter Default Setting Handshaking none Fingerprint XON XOFF IPL The illustration below shows printer end of the serial cable 6 b 3 1 Serial Cable Printer End Serial Cable Pins and Descriptions Printer End PIns Signal Description 1 HHC RXD Receive data from host input 3 HHC CTS Clear to send from printer output 5 HHC RTS Request to send from host input 6 HHC
5. Understanding the 802 11 Radio Icons Icon ill ili RT ull 0000 12000 21000 Description Excellent signal Strong signal Good signal Weak signal Poor signal No signal Use the following sections to set most of your wireless communication settings For help with additional commands and information see either the Intermec Fingerprint Developer s Guide or the IPL Developer s Guide You can download both documents from the Intermec web site at www intermec com PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 and PB32 Configuring Wireless Printing Using IPL Use the following procedures to configure your printer with IPL for wireless printing To configure the printer to use WEP authentication 1 Send the following commands to login as an admin and set the SSID STX 2 ESC 2 x Su p pass admin lt ETX gt STX 2 SI ws SSID xxxxx ETX where xxxxx can be from 0 to 32 alphanumeric characters If you have changed the password you will need to use your password instead of pass Note The default password for logging in as an admin is pass 2 Send the following commands to configure the WEP keys The following example sets WEP key 1 to 1234 and enables WEP key 1 lt STX gt lt SI gt ws WEP1 0x0001020304 lt ETX gt lt STX gt lt SI gt ws WEP KEY 1 lt ETX gt 3 Send the following command to activate the settings lt STX gt lt SI gt
6. Using the PB22 and PB32 Mobile Label and Receipt Printer 3 Insert the edge of the battery under the lip of the printer and then push down until you hear the battery latch click Charging the Batteries 12 There are two ways to charge the printer battery Connect AC power to the printer using a 12 VDC power supply and charge the battery while it is in the printer Charge the battery in the AC18 4 bay battery charger It takes approximately 4 hours to charge your batteries using the 4 bay battery charger For information on charging your battery in the 4 bay battery charger see the AC18 4 Bay Battery Charger Instructions It takes approximately 3 hours to charge the battery while it is installed in the printer To charge the battery inside the printer you need e Intermec 12 VDC power supply Model AE19 e an AC power cord To charge the battery inside the printer 1 Install the battery in the printer For help see the previous section Installing the Battery on page 11 2 Connect the power supply to the DC power connector on the printer 3 Connect one end of the power cord to the power supply and then plug the other end into an AC outlet PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding the Battery Icons The easiest way to tell che status of your battery is to look at the battery icons on the contro
7. default settings ESC P printers 74 Fingerprint printers 72 IPL printers 73 display modes error 22 information 19 pause 20 ready 19 setup 20 test 22 downloading fonts and graphics 52 error messages and icons door open 56 field out of label 55 IP configuration error 55 IP link error 55 LSS too high low 55 out of paper 55 pause 55 printead hot 55 upgrading 55 Error mode 22 ESC P change printer language 8 default settings 74 setup commands 25 F Fingerprint configuring wireless printing 40 default settings 72 setup menu 24 81 WEP authentication configurin g to use 40 PB22 and PB32 Mobile Label and Receipt Printer User s Guide WPA WPA2 authentication configurin to use 41 WPA PSK WPA2 PSK authentication configurin g to use 40 firmware update downloading 60 serial connection 61 using PrintSet 61 firmware upgrade cold boot 60 H HyperTerminal view IPL commands 43 Information mode 19 IPL configuring wireless printing 37 default settings 73 setup commands 25 setup menu 80 view commands as you type 43 WEP authentication configurin g to use 37 WPA WPA2 authentication configurin g to use 38 WPA PSK WPA2 PSK authentication configurin g to use 38 L load media 14 M media loading 14 recommended sensitivity and constant 68 supported 68 media specifications 67 Pause mode 20 power specifications 66 print speed and resolutin 67 printer accessories 69 PB22 and PB32 Mobile Label
8. Close Printer Door Press gt until you reach CMD Language 6 Press ox 7 Press and hold the Power button until the different command languages scroll automatically 8 Press ox to select the printer language you want to select The printer reboots automatically PB22 and PB32 Mobile Label and Receipt Printer User s Guide g Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding the Printer Sounds The printer plays sounds in response to several actions that you can take with the printer Use the following table to understand when the sounds occur and what they mean Understanding the Printer Sounds Sound Occurs When Power Youinsert a battery in the printer The printer starts charging the battery You plug in the AC adapter Hardware You open the media door close the media door or insert a cable Button You press any of the buttons Error The printer cannot feed paper or print a job because of a hardware issue such as the media door open a paper jam or there is no media Anerror occurs such as a paper jam a print error or the printer is out of range Understanding the Backlight 10 The screen backlight on the printer behaves the same way as a screen saver on your PC After a set amount of time elapses without any user interaction the backlight goes off The screen backlight turns on when the printer begins printing you press a button e you
9. To upgrade the printer firmware using a communications program window and ESC P 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 29 Download the firmware bin file you want to upgrade to a location on your PC a Go to www intermec com b Click Support gt Downloads c Use the Product Category Product Family and Product fields to select the printer model d Click Submit The latest available software appears on the page e Download the latest firmware version to your PC f Extract the zip file to a folder on your PC 3 Open a communications program Reboot the printer 5 Press the Esc key and in the communications program window type SYS USH Type su pass admin PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 and PB32 7 Type z The printer s display will read Upgrading 8 In the communications program window click Transfer gt Send File A dialog box will appear 9 Inthe protocol drop down box choose Zmodem 10 Browse to the firmware bin file you want to upgrade to and select it 11 Browse to the firmware bin file you want to upgrade to and select it Wait approximately five minutes for the firmware upgrade to complete When the upgrade is complete the communications program window will display kernal flashing ok The printer will au
10. 8021x EAP TYPE xxxx where xxxx can be OFF LEAP PEAP or TTLS setup 8021x EAP USER xXxxx setup 8021x EAP PASS xxxx where xxxx is the unique username and the unique password for this protocol 5 Ifyou are using TTLS you may need to send this command to set the TTLS outer name setup 8021x TTLS USER xxxx where xxxx is the outer name 6 Ifyou are using certificates for validation here are some commands you may need to use PB22 and PB32 Mobile Label and Receipt Printer User s Guide 39 Chapter 2 Configuring the PB22 and PB32 e Send the following commands to set a certificate and enable validation setup 8021x CA CERT c test pfx export setup 8021x VALIDATE ON where c test pfx is the location and name of the certificate and export is the passphrase Send the following commands to set a common name for server 1 and server 2 setup 8021x SERVER_CN1 XXXXXXXXXX setup 8021x SERVER CN2 XXXXXXXXXX where xxxxxxxxxx can be a value from 0 to 64 characters e Send the following command to make sure your values match those used by the access point setup write 8021x uart1 e You may need to send the following command several times for the wireless station to connect setup wlan ACTIVE 1 Configuring the Printer Settings You can change the configuration settings of the printer directly from the display the host PC using PrintSet
11. PB32 Connecting the Printer to Your PC You can easily connect to the printer to your PC using one of these ports USB port e RS 232 serial interface port Connecting the Printer Through the USB Interface 28 To connect the printer to a PC through the USB device port you need to install Intermec InterDriver software To make sure you have the latest version of InterDriver you may want to go to the downloads page for the printer on http www intermec com support downloads index aspx The USB cable you need is not included in the shipping box with the printer To connect the printer to your PC using the USB port you need aUSB cable P N 321 611 xxx To connect the printer through a USB port 1 Open the Interdriver executable 2 The File Download Security Warning screen appears Click Run to run the executable 3 TheIntermec End User License Agreement appears Read the agreement and select the radio button to accept the agreement and then click Next 4 The Installation Directory screen appears The default installation directory is c Intermec InterDriver7 Click Next to use the default directory or specify a different location to install the files 5 The Installation Information screen appears Clear the Run Add Print Wizard after unpacking drivers check box and click Finish PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 and PB32 6 On the New Hardware
12. TXD Transmit data to printer output 8 GND Ground The illustration below shows the PC end of the serial cable 5 43 2 1 9 87 6 RS 232 Serial Cable DB9 Pins Serial Cable Pins and Description PC End Pin Signal Description 1 DCD Data carrier detect PB22 and PB32 Mobile Label and Receipt Printer User s Guide Appendix A Specifications Ser al Cable Pins and Description PC End Pin Signal Description 2 RXD Receive data from host input 3 TXD Transmit data to printer output 4 DTR Data terminal ready 5 GND Ground 6 DSR Data set ready 7 RTS Request to send from host input 8 CTS Clear to send from printer output 9 RI Ring indicator USB Interface To use the USB interface to print from a PC you need to have the Intermec InterDriver printer driver installed on your PC For help setting up USB communications see Connecting the Printer Through the USB Interface on page 28 The USB cable that ships with the printer has a USB Type A connector on one end to connect to the PC and a USB Type B connector on the other end to connect to the printer You do not need to configure communications for the USB port USB Type B Connector PB22 and PB32 Mobile Label and Receipt Printer User s Guide 71 Appendix A Specifications Accessories 72 You can use these accessories with the printer To order accessories contact your local Intermec sales representative AB27 Battery Use the lithium ion 2250 mAh bat
13. Version Number Date Description of Change 002 12 2010 Revised to add information for upgrading the firmware PB22 and PB32 Mobile Label and Receipt Printer User s Guide iii PB22 and PB32 Mobile Label and Receipt Printer User s Guide Contents Contents Before Vou Begin a toy cantata wh Sati ERR er ix Safety Informations sch igs oe ea Tae Soha Reds day lav enu ix Global Services and Supports sieeve ye eee eb E bee vet ix Warranty Information liess men ix Web Suppoft e cete ON WE Ue Pep PY Ep ix Telephone S ppoft c hci crest ae ret eet Mla he Uae ST pde x Service Location SUPPOrt 6 x Who Should Read This Manual 0 ccc ccc eee cc cece cence eens x Related Doc mentsz lt 25 c5 sand ok ned os MoS SM RI Re Ame ELI ie DUAE xi 1 Using the 22 and PB32 Mobile Label and Receipt Printer 1 Introducing the PB22 and PB32 Mobile Label and Receipt 2 Whats New sen oso eoo cunt a aa testen de lunt duet 2 Feat res or the yx sexe sends ett v ird edle EIER ora ese 2 Identifying the Parts of the Printer SEARA ENEE 3 Understanding the Control Panel eos errre cenre rendrien cece eee ee 4 Understanding the Printer Language 5 88 65 6 Changing the Printer Language 0 e eee eee eee eee 7 Understanding the Printer Sounds 0
14. menu system 2 3 4 Press to enter the Testprint Config menu 5 Press OK to enter the Config menu 6 Press 9 to choose a testprint 7 Press OK to print the Config testprint of your choice To print a test page with a printer loaded with Fingerprint 1 Press the Setup button 2 Press gt until you reach Print Defs 3 Press to enter the Print Defs menu system 4 Press 9 until you reach Testprint 5 Press to enter the Testprint menu 6 Press gt to choose a testprint 7 Press OK to print the testprint of your choice To print a self test with a printer loaded with ESC P 1 Press and hold the Feed and Power button simultaneously for approximately five seconds 2 Release the Feed and Power buttons when the printer displays the media you are printing on 24 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer 3 Press the Feed button to exit Dump Mode PB22 and PB32 Mobile Label and Receipt Printer User s Guide 25 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer 25 PB22 and PB32 Mobile Label and Receipt Printer User s Guide 2 Configuring the PB22 and PB32 In this chapter you will find these sections Connecting the Printer to Your PC Connecting the Printer to Your Network Configuring the Printer Settings Upgrading the Firmware Downloading Fonts and Graphics Chapter 2 Configuring the PB22 and
15. menu system Press 9 until you reach Custom TM CO OY A Press to select Custom To adjust the print speed for floodcoated media Press the Setup button Press gt until you reach Media Press to enter the Media menu system Press 9 until you reach Advanced Press to enter the Advanced menu system Press 9 until you reach Min Speed WN a Press the Feed button to scroll through a list of numbers Choose a number that is appropriate for the floodcoated media To see a sensitivity settings for each media type go to Recommended Media Sensitivity and Constant on page 68 8 Press to select a number 9 Reboot your printer 16 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding the Display Modes The printer has six display modes to help you effectively interact with the printer Ready Information Pause Setup Error and Test Use the following sections to understand the different printer modes Understanding Ready Mode The printer is in Ready mode when the printer is on and ready to print The main screen displays the power status the radio status and the printer language and version The PB22 and PB32 in Ready Mode Understanding Information Mode When the printer is in Information mode it displays a subset of pertinent information about the printer If the
16. method for cleaning the printhead and platen roller Using other methods for cleaning may damage the printer To clean the printhead 1 Open the media cover 2 Remove the media and ribbon 3 Use the cleaning swab to dissolve any contamination on the line of heat emitting objects at the front bottom of the printhead 4 Wait 30 seconds and carefully rub off any contamination 5 Repeat Steps 4 and 5 if necessary Allow the printhead to dry for a minute or more before loading a new supply of media and ribbon o Cleaning the Platen Roller 62 Regular cleaning of the platen roller every five rolls of media prolongs the life of the printhead and ensures that you maintain high print quality Clean the printhead with the cleaning swab The cleaning swab is shipped with the printer and can also be purchased separately from www intermec com Note The cleaning swab is the recommended method for cleaning the printhead and platen roller Using other methods for cleaning may damage the printer To clean the platen roller e Rotate the platen roller and clean it thoroughly with the cleaning swab PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Be sure to clean the following parts using the cleaning swab e Paper sensors Tear bar Cleaning the Printer Exterior Make sure to keep the exterior of the printer clean this will reduce the risk of dust or f
17. need to install PrintSet to your PC and purchase a serial cable P N 075497 To upgrade the printer firmware using PrintSet 1 If your printer is running ZSim or DSim change the printer language to IPL Fingerprint or ESC P For help see Changing the Printer Language on page 7 2 Connect your printer to your printer using a serial cable For help see Connecting the Printer Through the Serial Port on page 29 3 Download the firmware bin file you want to upgrade to a location on your PC a Goto www intermec com b Click Support gt Downloads Use the Product Category Product Family and Product fields to select the printer model d Click Submit The latest available software appears on the page e Download the latest firmware version to your PC f Extract the zip file to a folder on your PC PB22 and PB32 Mobile Label and Receipt Printer User s Guide 43 Chapter 2 Configuring the PB22 and PB32 4 Open PrintSet The Intermec PrintSet dialog box appears Intermec PrintSet 4 File Edit View Printer Help ig UU My Printers Gf PB3IGCOMIi sf Name AD Media E Serial Communications a Network 8 Wireless Network E E Mail m Alerts A Avalanche amp System ig Files Fonts Images Description Media configuration Serial communications conf Network configuration Wireless network configura E mail configuration Alerts configuration Avalanche conf
18. the product whose documentation you want to download PB22 and PB32 Mobile Label and Receipt Printer User s Guide xi Before You Begin xii PB22 and PB32 Mobile Label and Receipt Printer User s Guide 1 Using the 22 and PB32 Mobile Label and Receipt Printer Use this chapter to familiarize yourself with the PB22 and PB32 mobile label and receipt printer In this chapter you will find these sections Introducing the PB22 and PB32 Mobile Label and Receipt Printer Features of the Printer Using the Batteries Loading Media Printing on Floodcoated Media Understanding the Display Modes Printing a Test Page Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Introducing the PB22 and PB32 Mobile Label and Receipt Printer e What s New The PB22 and PB32 is a rugged mobile label and receipt printer that is designed for use with Intermec mobile computers Intermec vehicle mount computers and the SF51 and SR61 scanners The PB22 uses 50 8 mm 2 in media and the PB32 uses 76 2 mm 3 in media The PB22 and PB32 provides print resolution of 203 dpi e print speeds of up to 101 6 mm per second 4 ips 802 1 b g or Bluetooth radio options Note Unless otherwise noted this manual uses the term printer to refer to both the PB22 and PB32 printers This document was updated to show procedures for upgrading the printer firmware Features of the Printer Use this section to understan
19. through Test mode or Extended Test mode and you will receive printouts that look exactly like those produced with the Line Analyzer program in Fingerprint For more information see the previous procedure Using the Line Analyzer in Fingerprint on page 58 Youcan access Dump mode from the Setup menu If you access Dump mode this way characters are printed on a continuous line along with corresponding hexadecimal numbers To enter Dump mode from the Setup menu 1 Press the Setup button 2 Press 9 until you reach Test Service 3 Press OK to enter the Test Service menu 4 Press 9 until you reach Data Dump and then press 5 Press 9 to select Yes and then press OK 6 Cold boot the printer to exit Dump mode For help see the next procedure Cold Booting the printer PB22 and PB32 Mobile Label and Receipt Printer User s Guide 59 Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Resetting the Printer You rarely need to reset the printer unless you are upgrading the firmware If your printer occasionally locks up you will want to reset it A reset reinitializes the 802 11 radio and clears the working memory Note The Setup menu is not affected by a reset Your printer retains all of your configuration settings after the printer powers back up To reset the Printer 1 Disconnect the printer from power if externally powered 2 Remove the battery from the printer for at least one second 3 Insert the batte
20. to prevent equipment damage or destruction or corruption or loss of data aution Note Notes either provide extra information about a topic or contain special instructions for handling a particular condition set of circumstances Global Services and Support Warranty Information To understand the warranty for your Intermec product visit the Intermec web site at www intermec com and click Support gt Returns and Repairs gt Warranty Web Support Visit the Intermec web site at www intermec com to download our current manuals in PDF To order printed versions of the Intermec manuals contact your local Intermec representative or distributor PB22 and PB32 Mobile Label and Receipt Printer User s Guide ix Before You Begin Visit the Intermec technical knowledge base Knowledge Central at www intermec com and click Support gt Knowledge Central to review technical information or to request technical support for your Intermec product Telephone Support In the U S A and Canada call 1 800 755 5505 Outside the U S A and Canada contact your local Intermec representative To search for your local representative from the Intermec web site click About Us gt Contact Us Service Location Support For the most current listing of service locations go to www intermec com and click Support gt Returns and Repairs gt Repair Locations For technical support in South Korea use the after service locations li
21. wireless settings If you have an IPL version of the printer send these commands to the printer lt STX gt lt SI gt wt SSID lt ETX gt lt STX gt lt SI gt wt WEP1 lt ETX gt lt STX gt lt SI gt wt WHEP2 lt ETX gt lt STX gt lt SI gt wt WHEP3 lt ETX gt lt STX gt lt SI gt wt WEP4 lt ETX gt lt STX gt lt SI gt wt AUTH lt ETX gt lt STX gt lt SI gt wt WPA lt ETX gt lt STX gt lt SI gt wt WPA2 lt ETX gt lt STX gt lt SI gt wt WPA PSK lt ETX gt lt STX gt lt SI gt wt ROAM lt ETX gt lt STX gt lt SI gt wt PWR_MODE lt ETX gt lt STX gt lt SI gt wt CHANNEL lt ETX gt PB22 and PB32 Mobile Label and Receipt Printer User s Guide 33 Chapter 2 Configuring the PB22 and PB32 34 lt STX gt lt SI gt wt AP MAC lt ETX gt lt STX gt lt SI gt wt SIGNAL lt ETX gt lt STX gt lt SI gt wt SPEED lt ETX gt lt STX gt lt SI gt wt ACTIVE lt ETX gt If you have a Fingerprint version of the printer send this command to the printer setup write wlan uart1 5 Set up the printer to use the correct SSID and authentication modes See one of the following procedures to configure wireless printing on your IPL or Fingerprint printer 6 Ifyou are going to use certificates for validation transfer the certificate to the printer The printer can accept pfx pem and der certificates 7 Verify that the printer is connected to the access point and make sure it has an IP address allocated to it
22. write wlan uart1 To configure the printer to use WPA PSK or WPA2 PSK mode 1 Send the following commands to login as an admin and set the SSID run su p pass admin setup write wlan uartl1 setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters Send one of the following WPA WPA2 ON commands to turn on WPA or WPA2 authentication Send the WPA PSK or WPA2 PSK command to set a pre shared key PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 and PB32 setup wlan WPA ON setup wlan WPA2 ON setup wlan WPA PSK XXXXXXXXXX setup wlan ACTIVE 1 setup write wlan uart1 where xxxxxxxxxx is a value between 8 and 64 characters To configure the printer to use WPA or WPA2 Enterprise mode 1 Send the following commands to login as an admin and set the SSID run su p pass admin setup write wlan uartl1 setup wlan SSID where xxxxx can be from 0 to 32 alphanumeric characters 2 Send one of the following WPA WPA2 ON commands to set up WPA 802 1x or WPA2 802 1x authentication You should also send the WPA_PSK command that does not contain a value setup wlan ON setup wlan WPA2 ON setup wlan WPA PSK setup write wlan uartl 3 To view the 802 1x values send this command setup write 8021x uart1 4 Send these commands to configure the EAP_TYPE setup
23. 0 occ eee 10 Understanding the Backlight orero eee ee 10 Usinio the Batteries coge ERE er ee aman ppd es oR ERR Ade yea peed ENS 11 Installing the Battety 74 cn sou Se ee eo as A Ue WES 11 Charging the Batteries 2 LR ber UH ERE AERE bale tee tes EIE 12 Understanding the Battery Icons ierre KECA EEr AEREA eee 13 Extending Battery Life 1 ano NEE Ee qe ueteres 13 Loading Media 4 das ge deor Galea pP EN OE SNe wick Dales bd mH m ebeces 14 Printing on Floodcoated Media ins eor pe b RE e eur oie es 16 Understanding the Display Modes sss eee 17 Understanding Ready Mode 0 0 0 0 17 Understanding Information Mode 17 Understanding Pause 18 Understanding Setup Mode 0 0 0c cece cece eee eee ees 18 Understanding Error eens 20 Understanding Test Mode isses 20 Changing Configuration Settings From the Display 22 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Contents Prntimne a Test Pase aces i eot D Rer ehe D e HU ape icine ev avy te glen ert 24 2 Configuring the PB22 and 2 27 Connecting the Printer to Your PC 1 eens 28 Connecting the Printer Through the USB
24. Category Product Family and Product fields to select the printer model Click Submit The latest available software appears on the page Download the latest firmware version to your PC Extract the zip file to a folder on your PC 4 Ifyou are using Fingerprint or IPL use the display to find the printer s IP address Press the Setup button Press 9 until you reach Network Press to enter the Network menu Press 9 until you reach IP Address Press to select and view the IP Address Press the Setup button to exit the menu 5 Start a web browser PB22 and PB32 Mobile Label and Receipt Printer User s Guide 45 Chapter 2 Configuring the PB22 and PB32 6 In the address field type the IP address of your printer and press Enter fatermec Technologies Corporation INTERMECO34005 Home Configuration Maintenance Support EasyCoder PB22 Name WINS INTERMECO34005 Firmware Version MCS 1911 11 Aug 09 11 36 46 Active Command Set IPL 12 1 0 MAC Address 00 21 00 03 40 05 IP Address 20 2 3 220 Image buffer label png Rtw Setup mode entered 46 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 and PB32 7 Click Maintenance The Maintenance page appears fatermec Technologies Corporation INTERMECO34005 Home Configuration Maintenance Support Firmware upgrade Select a Firmware file to upgrade to Browse Warning
25. LEN SLOW H NEW LINE H MODE LTS TEST H REC BUF ADVANCED H THERMAL MGMT TRANS BUF MIN SPEED PB22 and PB32 Mobile Label and Receipt Printer User s Guide 83 Appendix C IPL and Fingerprint Setup Menus 84 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Index Index 86 Numerics 802 11 radio icons understanding 36 setting up communications 35 A AB27 battery 69 AC18 battery charger 12 69 accessories AB27 battery 69 AC18 battery charger 69 AV 14 vehicle dock 69 belt clip 69 cart mount 69 handstrap 69 power supply 69 serial cable 69 shoulder strap 69 AV 14 vehicle dock 69 backlight understanding 10 batteries AC18 charger 12 charging 12 charging time 11 extending life 13 installing 11 status icons 13 using 11 Bluetooth communications 33 button functions 4 C cleaning the printer 62 cold boot 60 communication problems 58 using Dump mode in IPL 59 using the line analyzer in Fingerprint 58 communications setting up 802 11 radio communications 35 setting up Bluetooth radio communications 33 wireless printing with Fingerprint 40 wireless printing with IPL 37 configurartion settiings display modes 18 configuration settings changing 42 configuration settings changing from printer home page 43 changing using the command line HyperTerminal sending printer commands 43 changing with PrintSet 42 changing with SmartSystems 44 control panel features 3
26. Product Support 0 cece eee 54 Understanding Error ee 54 Troubleshooting Printer Problems and Finding Solutions 56 Troubleshooting Communication Problems 58 Using the Line Analyzer in Fingerprint 0008 58 Using Dump Mode in IPL 6 eee 59 Resetting the Priten oi 200 RR ERR ee nek oh oer Hed vet ed eal 60 Cleaning the Printet o A OBERE AAR EA VETE eh rites vend 61 Cleaning the Printhead ie ai rie eaaa e 62 Cleaning the Platen Rollet 252 e kx IR Re RR hd das dd Seba leek pns 62 Cleaning the Printer Exterior rae s oor EE A E OE ee 63 vi PB22 and PB32 Mobile Label and Receipt Printer User s Guide Contents Cleaning the Printer Media Compartment 0 0 63 A Specifications eoe as Etude Cone tide tate tet noe Docet 65 Specification sei rrer piges deb ERAT UI ad oie ann Deanna er y da e Peg 66 Interfaces uel a ra ERE EIER E ET See ee NU We A ERE eee 69 RS 232 Serial Interface C DN ab EPERN BO SUAE 69 USBInterfac ile eR E EYE E AERA ER ep Pid 71 ACCESSOFIES Coa up ep eb e Eo Sane SES Ea Ie eo Wee ee EP dre 72 B Default Settings 0 00 oaeee rererere 75 Factory Default Settings Fingerprint 76 Factory Default Settings IPL
27. TMASK H TEST LABELS HTESTFEED MODE LTS CALIBRATION STANDBY TIMER DEFAULT LBL LENGTH H STOPBITS H ROUTER H FORMAT H DOTS PROTOCOL H NAME SERVER H PAGE H SENSITIVITY 4 MAC ADDRESS H UDC H DARKNESS FONT H LBL REST POINT DATA DUMP FORM a H MEMORY RESET FORM E 0075 LSS TEST 4 ADVANCED i THERMAL MGMT MIN SPEED 82 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Fingerprint Setup Menu Appendix IPL and Fingerprint Setup Menus Setup T I I I I I I SER COM NET COM NETI NETWORK FEEDAD MEDIA PRINT DEFS POWER DISPLAY T T I T H BAUDRATE NEW LINE H IPSELECTION STARTADJ H MEDIA SIZE H HEAD RESIST LOW BATTERY ORIENTATION H CHAR LENGTH H IPADDRESS STOPADJ XSTART H TESTPRINT SLEEP TIMER CONTRAST H PARITY H NETMASK WIDTH H PRINT SPEED STANDBY TIMER DEFAULT H STOPBITS H ROUTER LENGTH H LSS TEST H FLOWCONTROL H NAME SERVER H MEDIA TYPE LSS AUTO RTS CTS MAC ADDRESS LABEL w GAPS LSS MANUAL ENQ ACK H PAPER TYPE CLIP DEFAULT XON XOFF H CONTRAST n LTS I DATA TO HOST H TESTFEED LTS VALUE DATA FROM HOST H TESTFEED MODE LTS ADJUST
28. Wizard screen select Install from a list or specific location and then click Next to continue Note For LPT connections you must restart your computer for Windows to detect the new hardware For USB connections the New Hardware Wizard will launch automatically when the printer is connected and turned on 7 On the Search and Installation Options screen click Next 8 On the Hardware Installation warning screen click Continue Anyway 9 Click Finish to exit the New Hardware Wizard InterDriver files are now installed on your computer 10 Connect the USB cable to the connector on the back of the printer and connect the other end to your PC You do not need to set up any parameters for USB communications Connecting the Printer Through the Serial Port You can use a serial connection to communicate with your PC and run PrintSet LabelShop or InterDriver You can also use the serial port to send commands directly to the printer through a communications program like HyperTerminal The serial communication parameters control the communication between the printer and the PC connected on the serial port referred to as uart1 on the printer Make sure the serial port settings on the printer match the settings on the connected device The default serial communication settings on the printer are 115200 baud rate 8 data bits no parity 1 stop bit and no flow control The serial cable you need is not included in the shipping box
29. administrator 2 Make sure that the printer and mobile computer are connected to the same access point For help see your network administrator 3 Follow the procedure to discover and connect to Bluetooth devices in your mobile computer user s manual Note For maximum security you need to configure a Bluetooth passcode for the printer The default passcode for the PB22 PB32 is 1234 PB22 and PB32 Mobile Label and Receipt Printer User s Guide 31 Chapter 2 Configuring the PB22 and PB32 To set up Bluetooth communications with a scanner 1 Download and install EasySet 2 Create the following bar code labels using EasySet Administrator reset factory defaults Bluetooth parameters security not active Bluetooth parameters connect disconnect compose BT address Bluetooth parameters security compose PIN 3 Scan the bar code labels with the Bluetooth scanner Understanding Bluetooth Radio Icons Icon Description gt 4 The Bluetooth radio is on and the printer is not connected to a serial cable The Bluetooth radio is turned off The Bluetooth radio turns off when you connect a serial cable Setting Up 802 11 Radio Communications 32 The printer can have an internal 802 11 b g radio to transfer and receive data using wireless communications This manual assumes that you have already set up your wireless communications network including your access points The following procedures
30. ains information for using the different types of printer language When the printer is shipped from the factory the first person to turn on the printer will have the option of choosing which printer language to run on the printer The language you select automatically runs each time you turn on your printer To selecting the printer language on first use Press the appropriate button to choose a language Choosing the Printer Firmware 5 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer The current firmware type and version display on the printer screen when the printer is in Ready mode The Screen of a PB22 and PB32 Running IPL Firmware Changing the Printer Language The printer language you choose affects the functionality of the printer and how you interact with it You can change the printer language using PrintSet the printer home page a communications program like HyperTerminal or the printer display To change the printer language using PrintSet 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 29 Open PrintSet The Intermec PrintSet dialog box appears Under My Printers click the printer you want to work with Click Printer gt Language Wizard The Language Wizard appears N Follow the prompts for the Language Wizard to change the lan
31. and Receipt Printer User s Guide Index backlight 10 charging batteries 12 cleaning 62 cold boot 60 communication problems 58 configuring 42 control panel 3 default settings 72 downloading fonts and graphics 52 features 2 firmware upgrade 60 home page 43 languages choosing 6 loading media 14 memory 66 parts 2 printing a test page 26 Reay to Work indicator 6 soft keys 5 sounds understanding 10 specifications 66 troubleshooting problems 56 using the batteries 11 using the buttons 4 printer language change using ESC P 8 PrintSet changing configuration settings downloading fonts and graphics 52 firmware update 61 R Ready mode 19 Ready to Work indicator states 6 5 setup commands ESC P 25 IPL 25 setup menu Fingerprint 24 81 IPL 80 Setup mode 20 SmartSystems changing configuration settings 44 soft keys using 5 sounds status 10 specifications external fanfold media 68 87 Index 88 media 67 memory 66 physical dimensions 66 power 66 print speed and resolution 67 print technology 67 supported media 68 temperature and humidity 66 temperature and humidity specifications 66 Tes mode 22 test page printing 26 troubleshooting communication problems 58 contacting product support 54 error messages 54 printer problems and solutions 56 using Dump moce in IPL 59 using the line analyzer in Fingerprint 58 WEP authentication configuring with Fingerprint 40 configurin
32. are on page 42 Check the battery date If the battery is a few years old the shortened life may be due to normal aging Replace the battery Make sure that the blue light is not blinking If it is make sure your printer has media and that the media cover is closed Make sure that you can advance media by pressing the Feed button 57 Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Printer Problems and Solutions continued Problem Possible Solution Print quality it poor Clean the printhead For help see Upgrading the Firmware on page 42 Check the battery and recharge or replace as necessary For help see Charging the Batteries on page 12 Check the quality of the media Use only Intermec media to ensure superior print quality and product performance Check that the printer is set to the appropriate Constant Factory or sensitivity number for the media you are using If you are using floodcoated media see Printing on Floodcoated Media on page 16 Troubleshooting Communication Problems 58 Use Dump mode to verify that the printer is receiving data from the host correctly Using the Line Analyzer in Fingerprint In Dump mode the printer runs a Fingerprint program called Line Analyzer The Line Analyzer captures incoming characters on the communication ports and prints them The easiest way to enter Dump mode is through Test mode or Extended Test mode For help see Un
33. ause Paper out IPL Out of Paper Fingerprint Testfeed not done Printhead hot Upgrading LSS too high LSS too low IP configuration error IP link error Description The print job is paused The printer is out of paper Load a new roll of media For help see Loading Media on page 14 The printer did not perform a test feed before printing It is important to perform a test feed because it calibrates the sensor To perform a testfeed In Fingerprint and ESC P press the Feed button for more than 1 second In IPL open and close the media door and then Press the Feed button The printhead is overheated and needs to cool down In IPL wait for printing to resume automatically In Fingerprint and ESC P you need to restart your print job The printer is loading new firmware These errors can occur when you run a test feed without any media installed or if you have incorrect media settings Load the printer with media see Loading Media on page 14 run Test mode see Understanding Test Mode on page 20 and select the appropriate media type The printer is trying to acquire an IP address from the network Wait for the printer to complete the task before taking any action No network connection Field out of label You are attempting to print in an area that extends beyond the print window See the programmer s reference manual for your type of firmware IPL Fingerprint or ESC P f
34. connect the printer to external power e you are communicating with or sending data to the printer You can change the amount of time to have elapse before the backlight turns off using the Setup menu Options for backlight are always off always on 5 seconds 10 seconds 20 seconds 30 seconds or 60 seconds PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Using the Batteries Caution The printer uses a rechargeable 2250 mAh lithium ion battery Model AB27 for power You must fully charge the battery before you can use the printer A fully charged battery can last up to one week without needing to be recharged when the printer is in Standby mode Use Intermec Model AB27 battery only Use of another battery may present a risk of fire or explosion The Model AB27 battery may present a fire or chemical burn hazard if mistreated Do not disassemble heat above 100 C 212 F or incinerate Dispose of used batteries promptly Keep away from children Installing the Battery Make sure you fully charge the battery before you use your printer You can charge the battery before or after you install them into the printer To install the battery 1 Lay the printer upside down on a flat surface 2 Insert the battery with the tab facing away from the front control panel PB22 and PB32 Mobile Label and Receipt Printer User s Guide 11 Chapter 1
35. d how to use the printer This section contains information about parts of the printer control panel printer language printer sounds PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Identifying the Parts of the Printer Use this illustration to familiarize yourself with some of the features of the printer Self strip door Media cover release button Ready to Work indicator 7 Ce Feed button Standby button Information Setup button button PB22 and PB32 This illustration shows the important features of the printer A weather resistant flap protects the communications ports and the external power connector PB22 and PB32 Mobile Label and Receipt Printer User s Guide 3 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding the Control Panel The printer control panel contains four buttons a liquid crystal display LCD and one LED indicator Use the four buttons to navigate the menu system and perform functions on the printer See the following tables to understand the buttons the menu system and what the LED means Ready to Work x indicator Feed button Standby button AN Printer Control Panel Understanding How to Use the PB22 and PB32 Buttons Button Name Button Function Feed Press to advance the media The amount of media that feeds is depe
36. de to complete When the upgrade is complete the communications program window will display kernal flashing ok The printer automatically reboots To upgrade the printer firmware using a communications program and Fingerprint 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 29 2 Download the firmware bin file you want to upgrade to a location on your PC Go to www intermec com b Click Support gt Downloads c Use the Product Category Product Family and Product fields to select the printer model d Click Submit The latest available software appears on the page e Download the latest firmware version to your PC f Extract the zip file to a folder on your PC 3 Open a communications program 4 Type run Su p pass admin 5 Type PB22 and PB32 Mobile Label and Receipt Printer User s Guide 49 Chapter 2 Configuring the PB22 and PB32 50 run dlk z The printer s display will read Upgrading In the communications program window click Transfer gt Send File A dialog box will appear 7 In the protocol drop down box choose Zmodem Browse to the firmware bin file you want to upgrade to and select it Wait approximately five minutes for the firmware upgrade to complete When the upgrade is complete the communications program window will display kernal flashing ok The printer will automatically reboot
37. derstanding Test Mode on page 20 After the printer enters Dump mode it tells you it has entered Dump mode by printing it on a label The display shows the Dump mode icon and printer is ready to receive data While the printer is receiving data the Ready to Work indicator blinks After a half of a second if no more characters have been received the printer times out The program considers the transmission terminated and prints out a label Printable characters are printed in black on white Control characters and space characters ASCII 000 to 032 dec are printed in white on black PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 As long as a continuous string of characters is being received the program wraps the lines until the label is full and then starts to print another label After each character transmission the following information prints Page number Number of characters printed on the label Total number of characters received so far When you exit Dump mode a final label prints to inform you that it is exiting from Dump mode Using Dump Mode in IPL When you enter Dump mode the printer captures incoming characters on the communication ports and prints them on one or more labels If you have IPL firmware on your printer you can access Dump mode in two different ways with slightly different results Youcan access Dump mode
38. ect Echo typed characters locally 4 Click OK twice Changing Configuration Settings From the Printer Home Page If you are have a printer with an 802 11 wireless radio you can change configuration settings from the home page of the printer To make changes to the configuration 1 Establish a connection between your printer and the network For help see Setting Up 802 11 Radio Communications on page 32 2 Connect your PC to the same network that the printer is on PB22 and PB32 Mobile Label and Receipt Printer User s Guide 41 Chapter 2 Configuring the PB22 and PB32 3 Change the printer language to Fingerprint or IPL For help see Changing the Printer Language on page 7 4 If you are using Fingerprint or IPL a Press the Setup button b Press the gt until you reach Network Press to enter the Network system menu d Press 9 until you reach IP address e Press to view the IP address 5 Start a web browser 6 In the address field type the IP address of your printer and press Enter The home page of the printer appears 7 Click Login and enter your administrator name and password 8 On the home page of the printer click Configuration For help with Fingerprint IPL ESC P or SmartSystems Foundation commands and information see either the Intermec Fingerprint Command Reference Manual the Intermec Printer Language IPL Command Reference Manual the ESC P Programmer s Reference Manual or S
39. eipt roll stock media has an end of roll indicator The end of roll indicator is a red marking on last 3 feet of roll on the thermally sensitive side of the paper External Fanfold Media Specifications Stack height 70 mm 2 75 in Page length 152 mm 6 in to 305 mm 12 in Note A 6 inch page length is supplied in 12 inch long stacks two 6 inch stacks of equal height with the bottom page linked Specialty media is required for unique customer environments including printer operating temperature extremes Intermec recommends that you test the media in your application Supported Media The printer supports direct thermal label tag and receipt media Both North American and European label media are supported in multiple label lengths Receipt media is supported in both a top coated and an uncoated paper in continuous roll stock only Note For help to configure the printed for coated media floodcoated media see Printing on Floodcoated Media on page 16 The default media sensitivity number is 180 Use the following table as a guide when setting sensitivity numbers Recommended Media Sensitivity and Constant Sensitivity Constant Description North American Label Media 720 60 Duratherm Lightning Plus 470 52 Duratherm Lightning Perm 450 48 Duratherm III IR 430 100 Duratherm III Synthetic 180 80 Duratherm II Label 180 80 Duratherm III Label PB22 and PB32 Mobile Label and Receipt Printer User s Guide Appendix A
40. er 2 Configuring the PB22 and PB32 e Bluetooth radio communications 802 11 b g radio communications Setting Up Bluetooth Communications The printer can contain a Bluetooth radio that allows wireless communications with a remote device from distances up to 100 meters approximately 328 feet depending on the Bluetooth range capabilities of the remote device environmental conditions and obstructions For the Bluetooth enabled devices to exchange data both devices must establish a connection Bluetooth software is always running in the background The printer cannot initiate a Bluetooth connection One of the devices must request a connection with the printer The printer then accepts or rejects the connection Use Intermec Settings on the mobile computer to enable the Bluetooth settings on the printer The printer can also connect to Bluetooth scanners such as the SF51 and the SR61 You can create the bar code labels you need to connect the printer to a Bluetooth scanner using EasySet software You can download a free version of EasySet from the Intermec web site at www intermec com Each printer equipped with a Bluetooth radio has a unique Bluetooth Device Address BDA loaded into its module when manufactured You can find the BDA on the certification label located on the bottom of the printer To set up Bluetooth communications with a mobile computer 1 Make sure that the access point is set up For help see your network
41. erial cable For help see Connecting the Printer Through the Serial Port on page 29 or Establish a connection between your printer and your network Connecting the Printer to Your Network on page 30 2 Ifyou connected your printer to the network establish a connection between your PC and the network your printer is on 3 Download the firmware bin file you want to upgrade to a location on your PC a b f Go to www intermec com Click Support gt Downloads Use the Product Category Product Family and Product fields to select the printer model Click Submit The latest available software appears on the page Download the latest firmware version to your PC Extract the zip file to a folder on your PC 4 Open a communications program The communications program window appears 5 Inthe communications program window type lt STX gt lt ESC gt y ush lt ETX gt and press Enter You will be prompted for more data PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 and PB32 6 Type su p pass admin 7 Type dlk z The printer s display will read Upgrading 8 In the communications program window click Transfer gt Send File A dialog box will appear 9 Inthe protocol drop down box choose Zmodem 10 Browse to the firmware bin file you want to upgrade to and select it Wait approximately five minutes for the firmware upgra
42. fatermec PB22 PB32 Mobile Label and Receipt Printer Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Technologies Corporation Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2009 2010 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN Picolink Ready to Work RoutePower Sabre ScanPlus ShopScan Smart Mobile Computing SmartSystems TE 2000 Trakker Antares and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation There are U S and foreign patents as well as U S and foreign patents pending fi PB22 and PB32 Mobile Label and Receipt Printer User s Guide Document Change Record This page records changes to this document The document was originally released as Revision 001
43. g with IPL 37 WPA WPA2 authentication configuring with Fingerprint 41 configuring with IPL 38 WPA PSK WPA2 PSK authentication configuring with Fingerprint 40 configuring with IPL 38 PB22 and PB32 Mobile Label and Receipt Printer User s Guide fatermec Worldwide Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com 2010 Intermec Technologies Corporation All rights reserved PB22 and PB32 Mobile Label and Receipt Printer User s Guide P N 934 046 002
44. guage for your printer To change the printer language using Fingerprint a communications program 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 29 2 Start acommunications program like HyperTerminal 3 Send the enable administrator rights command run su p pass admin 4 Send the run command to change the printer language to IPL setlanguage IPL r PB22 and PB32 Mobile Label and Receipt Printer User s Guide 7 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer To change the printer language using IPL and a communications program 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 29 2 Start acommunications program like HyperTerminal 3 Send the enable administrator rights command lt STX gt lt ESC gt y p pass admin lt ETX gt 4 Send the run command to change the printer language lt STX gt lt EXC gt y setlanguage FP r lt ETX gt To change the printer language using ESC P and a communications program 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 29 2 Start acommunications program like HyperTerminal 3 Enter U shell Press the ESC key and type SYS USH 4 Send the enable administrator rights command su p pass admin 5 Send the r
45. humidity 10 to 90 non condensing Sealing 1 54 is used Paper path and card reader slots are excluded from IP54 Memory RAM 16 MB Flash 64 MB PB22 and PB32 Mobile Label and Receipt Printer User s Guide Print Speed and Resolution Print speed Resolution Media Specifications Minimum black mark length Minimum black mark and notch length Minimum notch length Minimum notch width Black mark width Core inside diameter Roll outside diameter Tracking Maximum caliper for tags Minimum media length Maximum media length 4 ips 100 mm s 203 dpi 8 dots mm Appendix A Specifications 3 17 mm 0 125 in 12 7 mm 0 50 in 6 35 mm 0 25 in 12 7 mm 0 50 in Full width of media 19 05 mm 0 75 in PB22 57 15 mm 2 25 in PB32 67 31 mm 2 65 in Center 0 15 mm 0 006 in 12 7 mm 0 5 in Continuous Receipt roll stock media is supplied as a continuous roll Tag and fanfold media use repeat indicators for non continuous media Gap notch and black marks are used as repeat indicators Notch Tag media Black mark Tag and fanfold media Here are a few things to keep in mind when ordering media for the printer e Black marks can be sensed on the front side of the media You can use higher caliper media in the printer but print quality will be reduced PB22 and PB32 Mobile Label and Receipt Printer User s Guide 67 Appendix A Specifications 68 Rec
46. iguration System configuration Printer file system Printer fonts Printer images Dor General Tasks dg Add printer Printer Tasks 8 Apply 49 Refresh 1 Print Quality Wizard ja Wireless Setup 2 Wizard Language Wizard Factory Default re Wizard Firmware Wizard Details PB22 Fingerprint 12 1 0 Serial connection com 115200 Under My Printers click the printer whose firmware you want to upgrade Under Printer Tasks in the right hand column click Firmware Wizard Click Next The Firmware Wizard dialog box appears Click Browse and navigate to the firmware bin file you want to upgrade to Wait approximately five minutes as your printer upgrades to the new firmware Upgrading the Printer Firmware Using the Printer Home Page You can upgrade your printer using the printer home page with a printer with an 802 11 radio running IPL or Fingerprint PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 and PB32 To upgrade using the printer home page 1 Establish a connection between your printer and the network For help see Setting Up 802 11 Radio Communications on page 32 2 Establish a connection between your PC and the network your printer is on 3 Download the firmware bin file you want to upgrade to a location on your PC a b f Go to www intermec com Click Support gt Downloads Use the Product
47. include information on setting up wireless security for both IPL and Fingerprint versions of the printer The printer supports these authentication modes none WEP WPA Personal and Enterprise mode 802 1x authentication WPA2 Personal and Enterprise mode 802 1x authentication Note WPA and WPA2 Enterprise modes currently support PEAP TTLS and LEAP For LEAP authentication the printer supports Open EAP but does not support Network EAP To set up the printer to work in your wireless network you need Serial cable P N 075497 xxx PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 and PB32 e Host PC running Windows or Linux Communications application such as HyperTerminal Note If you are using IPL commands with HyperTerminal you may want to be able to see the commands as you type them on your screen For help see Changing Configuration Settings Using the Command Line on page 41 To set up the printer for wireless communications 1 Connect the 8 pin circular DIN connector to the serial port on the printer 2 Connect the other end of the serial cable to a serial port on the back of your PC 3 On your PC start a communications program window like HyperTerminal and configure the following parameters for the serial port Serial Parameters Parameter Default Setting Baud rate 115200 Data bits 8 Parity None Stop bits 1 4 From the host PC check the
48. inter Problems and Finding Solutions on page 56 If you cannot find the answer to your problem you may need to contact Product Support Contacting Product Support Before you call Intermec Product Support you may want to visit the Intermec technical knowledge base Knowledge Central at intermec custhelp comto review technical information or to request technical support If you still need help after visiting Knowledge Central you may need to call Product Support To talk to an Intermec Product Support representative in the U S A or Canada call 1 800 755 5505 Outside the U S A and Canada go to www intermec com and click Contact to find your local Intermec representative Before you call Intermec Product Support make sure you have the following information ready Printer serial number Firmware type and version Bluetooth wireless or serial port settings You can find all of the information listed above in the printer menu system or on a test print page Understanding Error Messages 54 Use the following tables to troubleshoot some common error message you may see display on the printer s screen Some of the error messages are specific to the type of firmware you have loaded on your printer PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Possible Printer Error Icons and Messages Errorlcon Error Message ial V A 5 P
49. l panel of the printer Battery Icon Status Icon Status Battery is fully charged Battery has a medium charge You should be able to work for several more hours before charging or replacing the battery Li Battery is low Recharge the battery co Battery is critically low You need to replace the battery now A gJ Battery charging error You may need to replace the battery External power connected and there is no battery in the printer Extending Battery Life Here are some tips for extending the overall life of your battery e Never expose the battery to direct sunlight or temperatures over 50 C 122 F Only charge the battery inside the printer using a power supply or in the 4 bay battery charger Model AC18 Do not set the backlight to always The always on setting disabled automatic power saving modes Here are some tips for extending the life of your battery between charges e Press the Standby button to put the printer in Standby mode Remove the battery from the printer if you will not be using it for three days or more Donotoperate the printer when the ambient temperature is 20 C 4 F or below Using the printer in temperatures below freezing reduces the overall battery life PB22 and PB32 Mobile Label and Receipt Printer User s Guide 13 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Remember that any rechargeable battery loses its ability to
50. maintain a charge over time You can only recharge it a finite number of times before you must replace it Loading Media You can use roll or fanfold receipt media with the printer The PB22 and PB32 ships with a test page printed to verify that the printer works For information on media see Specifications on page 66 To load media 1 Press down on the blue media cover release button until the cover releases 14 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer 2 Insert a roll of media Make sure you load the media clockwise so that it pulls off the core from the bottom of the printer 3 Pull out approximately 8 cm 3 in of the media 4 Close the media cover until it latches PB22 and PB32 Mobile Label and Receipt Printer User s Guide 15 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer 5 Press the Feed button to advance the media Printing on Floodcoated Media If you are using colored media also known as floodcoated media you may need to adjust the settings to enable better printing To configure the printer to print on Floodcoated media 1 Press the Setup button Press gt until you reach Media Press ok to enter the Media menu system Press 9 until you reach Advanced Press to enter the Advanced menu system Press 9 until you reach Thermal Management Press ox to enter the Thermal Management
51. martSystems Foundation online help You can download these documents from the Intermec web site at www intermec com Changing Configuration Settings Using SmartSystems Foundation You can use the SmartSystems console to change configuration settings on your printer The printer ships with the SmartSystems client loaded on it The console is part of SmartSystems Foundation and is available from the Intermec web site To download SmartSystems Foundation go to www intermec com products smrtsysfoundation index aspx Upgrading the Firmware 42 The latest firmware and software is available for download from the Intermec web site at www intermec com You can upgrade the firmware on your printer using PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 and PB32 PrintSet You can download PrintSet from the downloads page for the printer on the Intermec web site at www intermec com the printer home page e SmartSystems Foundation aserial cable and a communications program like HyperTerminal When upgrading your firmware make sure the battery in the printer is fully charged If the printer loses power during the Warning upgrade the printer may be permanently damaged Upgrading the Printer Firmware Using PrintSet You can only upgrade your printer using PrintSet when the printer is running IPL Fingerprint or ESC P printer languages To upgrade the printer using PrintSet you
52. ndent on the type of media you are using It will advance by 5 mm 0 2 inch or feed a configured length of media based on your media and settings If the printer is printing pressing this button causes the printer to pause Press the button again to resume printing Setup Press to display the Setup menu With ESC P firmware d press and hold to cancel printing Standby Press to put the printer in Standby mode In Standby Power D mode power to the radio the display and the backlight are turned off Press to turn the printer back on and put in Ready mode 4 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding How to Use the PB22 and PB32 Buttons continued Button Name Button Info i Function Press to display a summary of network connection information and error conditions Each setting in the summary information displays on the screen for five seconds In Fingerprint and IPL press this button in Pause mode to cancel the print job The info button is not functional with ESC P All of the buttons can act as soft keys which means that the function of each button depends on the state of the printer A small icon appears in the screen next to the button to indicate the function it performs Understanding the Soft Keys Button Soft Keys e Ry OK He Description Moves up one level in the menu sys
53. ng Setup mode and navigating through the settings see Understanding Setup Mode on page 18 The top levels of the Setup menu are organized in a one way loop Each level has several sub levels 22 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer 4 Starting point The Main Levels of the Setup Menu in Fingerprint Quis point T The Main Levels of the Setup Menu in IPL ESC P supports six types of setup commands Bluetooth set Bluetooth parameters Download download fonts and graphics to the printer Easy print mode print receipts tickets and reports Line printer mode print receipts tickets and reports PB22 and PB32 Mobile Label and Receipt Printer User s Guide 23 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer e Query retrieve information about the printer or a print request cancel printing or reset the printer e Wi Fi set Wi Fi parameters Printing a Test Page After you have loaded media in the printer you are ready to print a test page You can choose from several test page options for each of the printer language If you cannot get the test page information to print see Troubleshooting the Printer on page 54 To print a test page with a printer loaded with IPL 1 Press the Setup button Press gt until you reach Test Service Press OK to enter the Test Service
54. ng commands to enable WPA 802 1x or WPA2 802 1x authentication You should also send the WPA PSK command that does not contain a value lt STX gt lt SI gt ws WPA ON lt ETX gt lt STX gt lt SI gt ws WPA2 ON lt ETX gt lt STX gt lt SI gt ws WPA PSK lt ETX gt 3 Send these commands to configure the EAP_TYPE lt STX gt lt SI gt ws TYPE xXxxx lt ETX gt where xxxx can be OFF LEAP PEAP or TTLS lt STX gt lt SI gt ws EAP USER Xxxx lt ETX gt lt STX gt lt SI gt ws EAP PASS lt gt where xxxx is the unique username and the unique password for this protocol 4 Ifyou are using TTLS you may need to send this command to set the TTLS outer name STX SI ws TTLS USER xxxx lt ETX gt where xxxx is the outer name 5 Ifyou using certificates for validation here are some commands you may need to use e Send the following commands to set a certificate and enable validation STX 2 SI ws CA CERT c testCA pfxGexport ETX lt STX gt lt SI gt ws VALIDATE ON lt ETX gt where c testCA pfx is the location and name of the certificate and export is the passphrase Send the following commands to set a common name for server 1 and server 2 lt STX gt lt SI gt ws SERVER CN1 xxXXXXXXXX lt ETX gt lt STX gt lt SI gt ws SERVER 2 lt ETX gt where xxxxxxxxxx can be a value from 0 to 64 characters e Send the following command to make su
55. or information on how to set the media parameters PB22 and PB32 Mobile Label and Receipt Printer User s Guide 55 Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Possible Printer Error Icons and Messages continued Errorlcon Error Message Door open Description The printer is not completely closed Press down on the media cover to make sure it is latched Troubleshooting Printer Problems and Finding Solutions Use the following tables to troubleshoot some common problems you may encounter with the printer Printer Problems and Solutions Problem The printer does not turn on when you press Standby The blue light Ready to Work indicator is blinking Printer keeps printing or feeding when it should stop The printout is not in the desired position The printer is not printing with an 802 11 wireless connection Possible Solution Replace the battery with a charged battery Connect external power to make sure the printer works correctly and to charge the battery Make sure media is loaded and the media cover is closed For help see Loading Media on page 14 There is a printing error The screen displays an error message containing information on the error The printer is paused The printer is cancelling a print job Check media settings Check for errors in the software application Verify that the wireless settings are correct For help see Set
56. oreign particles reaching the inside of the printer and affect printer functionality To clean the printer exterior 1 Close the media cover 2 Use a soft cloth possibly moistened with water or a mild detergent and wipe the printer exterior Make sure to keep the surface surrounding the printer clean as well Cleaning the Printer Media Compartment 1 Open the media cover 2 Remove the media and ribbon 3 Use a brush or air blow the compartment Make sure the paper sensors are free of dust PB22 and PB32 Mobile Label and Receipt Printer User s Guide 63 Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 64 PB22 and PB32 Mobile Label and Receipt Printer User s Guide A Specifications Appendix A Specifications Specifications 66 PB22 Physical Dimensions Depth 71 1 mm 2 8 in Height 176 4 mm 6 9 in Width 101 6 mm 4 0 in Weight 678 g 1 5 Ib with battery PB32 Physical Dimensions Depth 81 6 mm 3 2 in Height 182 2 mm 7 2 in Width 127 6 mm 5 0 in Weight 828 g 1 8 Ib with battery Power Specifications AC power adapter voltage 100 to 240 V 47 to 63 Hz Printer voltage 12 VDC 4 15 A Operating power Rechargeable 7 2 V 2250 mAh lithium ion battery Temperature and Humidity Specifications Operating temperature 15 C to 50 C 5 F to 122 F Storage temperature 30 C to 70 C 22 F to 158 F Charging temperature 0 C to 45 C 32 F to 113 F Relative
57. p timer Standby timer Bluetooth Discoverable Connectable Encryption Authentication Reserve printer Default Value Enable 100 75 mm s 7 4V 20 sec 30 min Enable Enable Disable Disable Disable PB22 and PB32 Mobile Label and Receipt Printer User s Guide Appendix Default Settings Factory Default Settings for ESC P Printers continued Setting Device name Passcode Serial Com Baud rate Data bits Parity Stop bits Protocol Network IP selection IP address Netmask Default router Name server MAC address Default Value 1 16 characters 1234 115200 8 None 1 XON XOFF DHCP and BOOTP 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Unique PB22 and PB32 Mobile Label and Receipt Printer User s Guide 79 Appendix Default Settings 80 PB22 and PB32 Mobile Label and Receipt Printer User s Guide C IPL and Fingerprint Setup Menus Appendix C IPL and Fingerprint Setup Menus IPL Setup Menu Setup 1 SER COM NETWORK TEST SERVICE MEDIA CONFIGURATION POWER DISPLAY T T H BAUDRATE H IPSELECTION H TESTPRINT H MEDIA TYPE PWRUP LOW BATTERY ORIENTATION EMULATION H DATA BITS H IPADDRESS H CONFIG H PAPER PRINT SPEED SLEEP TIMER CONTRAST H PARITY H NE
58. printer experienced an error the error message displays first followed by the printer information Each message displays on the screen for five seconds After five seconds on the last information screen the printer exits Information mode The PB22 and PB32 in Information Mode To enter Information mode e Press the Information button on the control panel PB22 and PB32 Mobile Label and Receipt Printer User s Guide 17 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer 18 Understanding Pause Mode Use Pause mode to momentarily stop printing or to cancel a current print job Once you pause the printer the Pause mode screen appears Use the Feed button to both pause and resume printing The PB22 and PB32 in Pause Mode To enter Pause mode Press the Feed button while the printer is printing To resume printing Press the Feed button To cancel a print job 1 Press the Feed button to pause printing Fingerprint IPL or ESC P 2 Press the Information button soft key to cancel the print job Fingerprint or IPL or press and hold the Pause button in ESC P Understanding Setup Mode Use Setup mode to change the settings on the printer Sample Setup Mode Screen PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer To enter or exit Setup mode Press the Setup button Once you enter Setup mode the
59. racters PB22 and PB32 Mobile Label and Receipt Printer User s Guide Appendix Default Settings Factory Default Settings for Fingerprint Printers continued Setting Passcode Default Value 1234 Factory Default Settings IPL Printers Factory Default Settings for IPL Printers Setting Auto detect printer Display Orientation Contrast Print engine emulation mode Media Form adjust dots X Form adjust dots Y Test feed mode Media type Darkness Sensitivity Print speed Power Low battery indicator Sleep timer Standby timer Ser Com Baud rate Data bits Parity Stop bits Protocol Network IP selection Default Value Enable Normal Medium None 0 0 Fast Continuous 0 180 3 ips 7 4V 20 sec 30 min 115200 8 None 1 XON XOFF DHCP and BOOTP PB22 and PB32 Mobile Label and Receipt Printer User s Guide 77 Appendix Default Settings Factory Default Settings for IPL Printers continued Setting IP address Netmask Default router Name server MAC address Bluetooth Discoverable Connectable Encryption Authentication Reserve printer Device name Passcode Default Value 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Unique Enable Enable Disable Disable Disable 1 16 characters 1234 Factory Default Settings ESC P Printers Factory Default Settings for ESC P Printers Setting Auto detect printer Media dark adjust Print speed Power Low battery indicator Slee
60. re are two editing modes normal and enhanced Editing Settings in Setup Mode Editing Mode Navigate To Accept Value Normal Press 9 to move among choices Press OK Press A to go up a level in menu system Enhanced Press to move within the editable Press OK fields When the field blinks you can edit it Press to increase the value of the field Normal Editing Mode In normal editing mode you see an up arrow and a right arrow for making selections Enhanced Editing Mode In enhanced editing mode you have a plus sign and a right arrow to change the value of numeric fields PB22 and PB32 Mobile Label and Receipt Printer User s Guide 19 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Understanding Error Mode The printer enters Error mode when it detects an error condition such as a low battery or a paper fault Some error messages appear on the screen immediately when they occur such as DOOR OPEN Other error messages do not appear until you press the Information button If there is more than one error at a given time the errors display in the order that they occurred Sample Error Mode Screen If you encounter an error message see Understanding Error Messages on page 54 for information on how to fix the problem Understanding Test Mode Use Test mode to verify printer settings test printing restore factory default settings or enter Dump mode for troubleshoo
61. re your values match those used by the access point lt STX gt lt SIswt variable name lt ETX gt All variables are returned with the exception of EAP_PASS which always returns if configured and CA_CERT PB22 and PB32 Mobile Label and Receipt Printer User s Guide 37 Chapter 2 Configuring the PB22 and PB32 38 which transmits the name of the last certificate authority successfully installed An additional read only variable for the supplicant state called STATE is also returned You may need to send the following command several times for the wireless station to connect lt STX gt lt SI gt ws ACTIVE 1 lt ETX gt Configuring Wireless Printing Using Fingerprint Use the following procedures to configure your printer with Fingerprint for wireless printing To configure the printer to use WEP authentication 1 Send the following commands to login as an admin and set the SSID run su p pass admin setup write wlan uart1 setup wlan SSID where xxxxx can be from 0 to 32 alphanumeric characters Note The default password for logging in as an admin is pass If you have changed the password you will need to use your password instead of pass Send the following commands to configure the WEP keys The following example sets WEP key 1 to 1234 and enables WEP key 1 setup wlan WEP1 0x0001020304 setup wlan WEP_KEY 1 setup wlan ACTIVE 1 setup
62. ry back into the printer 4 Reconnect external power if your printer is externally powered 60 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Cleaning the Printer A Warning Caution To properly maintain your printer you must clean it at the recommended interval Use the following illustration to locate the parts of your printer to clean Make sure to clean the following parts e Printhead e Platen roller e Paper sensors Tear bar Printer exterior e Media compartment To avoid possible personal injury or damage to the printer never insert any pointed or sharp objects into the printer Use only the cleaning agents specified in this section Intermec is not responsible for damage caused by any other cleaning materials used on this printer Tear bar PB22 and PB32 Mobile Label and Receipt Printer Identifying the parts of the printer to clean regularly PB22 and PB32 Mobile Label and Receipt Printer User s Guide 61 Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Cleaning the Printhead e Clean the printhead every five rolls of media to prolong the life of the printhead and ensures that you maintain high print quality Clean the printhead with the cleaning swab The cleaning swab is shipped with the printer and can also be purchased separately from www intermec com Note The cleaning swab is the recommended
63. sted below AWOO Systems 102 1304 SK Ventum 522 Dangjung dong Gunpo si Gyeonggi do Korea South 435 776 Contact Mr Sinbum Kang Telephone 82 31 436 1191 E mail mjyun awoo co kr IN Information System PTD LTD 6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu Daegu City Korea E mail jmyou idif co kr or korlim gw idif co kr Who Should Read This Manual This user s guide is for the person who is responsible for installing configuring and maintaining the PB22 and PB32 printer This guide provides you with information about the features of the PB22 and PB32 and how to install configure operate maintain and troubleshoot it x PB22 and PB32 Mobile Label and Receipt Printer User s Guide Before You Begin Related Documents This table contains a list of related Intermec documents and their part numbers Document Title Intermec Fingerprint Command Reference Manual Intermec Fingerprint Developer s Guide Intermec Printer Language IPL Developer s Guide Intermec Printer Language IPL Command Reference Manual ESC P Programmer s Reference Manual ZSim Programmer s Guide The Intermec web site at www intermec com contains our documents as PDF files that you can download for free To download documents 1 Visit the Intermec web site at www intermec com 2 Click Support gt Manuals 3 Use the Product Category field the Product Family field and the Product field to help you locate
64. tem This soft key appears in Setup mode Increases the value of a number when editing settings such as an IP address This soft key appears in Setup mode e Pauses the printing job This icon appears only when you are printing Exit Setup mode and return to Ready mode Moves through the settings at the same level in the menu system Moves down one level in the menu system and saves changes to a setting Exitsa printing job or exits Information mode PB22 and PB32 Mobile Label and Receipt Printer User s Guide 5 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer There is only one LED on the printer the Ready to Work indicator Understanding the Ready to Work Indicator Indicator State Description Off One of several conditions The printer is in Standby mode The printer is in Info mode The printer is in Setup mode On The printer is turned on and operating Blinking One of several conditions The printer is out of paper The media cover is open e There is a printer error that requires you to perform an action For a list of possible problems see Troubleshooting the Printer on page 54 Understanding the Printer Language Your printer comes with Intermec Printer Language IPL Fingerprint ESC P ZSim and the ability to run any one of the printer languages The language you choose affects the functionality of the printer and how you interact with it This manual cont
65. tery to provide power to the printer Power Supply Model AE19 Provides power to the printer and the 4 bay battery charger Model AC18 AC18 4 Bay Battery Charger Use the AC18 to charge up to four batteries at a time The battery charger is designed to sense when a battery is fully charged and not overcharge it ensuring long and consistent battery life AV14 Vehicle Dock Use the vehicle dock to attach the printer to a truck Cart Mount Stands the printer vertically when placed on a flat surface Excellent for cart or desktop use Belt Clip Use the printer belt clip to attach the printer to your belt Handstrap Use the PB42 and printer handstrap to conveniently carry your printer With the handstrap attached you can also attach the shoulder strap Intermec Cleaning Swab Use the Intermec cleaning swab to clean the printhead and platen roller One cleaning swab is included in the box with the printer You can also purchase the cleaning swab from www intermec com Media You can use tag label or receipt media with the printer Printer media does not ship in the box with the printer but may be purchased from www intermec com PB22 and PB32 Mobile Label and Receipt Printer User s Guide Appendix A Specifications Media Core Use the media core to hold the media in place By default the 0 75 media core ships with the printer You can also order the 0 4 media core separately Printhead Cleaning Pen Use
66. the cleaning pen to clean the printhead Protective Case Use the protective case to transport and store your printer The protective case keeps the printer free of dust dirt and moisture and still provides easy access to the printer for printing Shoulder Strap Use the shoulder strap in combination with the handstrap to easily carry the printer The wide padded strap makes it comfortable to wear the printer for long periods of time Serial Cable The serial adapter is an 8 pin DIN to DB9 connector that connects from the printer to your desktop PC PB22 and PB32 Mobile Label and Receipt Printer User s Guide 73 Appendix A Specifications 74 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Default Settings Appendix Default Settings Factory Default Settings Fingerprint Printers Factory Default Settings for Fingerprint Printers Setting Xstart Display Orientation Contrast Media Width Length Test feed mode Type Contrast Xstart Label constant Label factor Print definitions Clip default Print speed Feed adjust Start adjust Stop adjust Power Low battery indicator Sleep timer Standby timer Bluetooth Discoverable Connectable Encryption Authentication Reserve printer Device name Default Value 0 Normal Medium Printhead width 1200 Fast Variable length strip 0 0 80 40 Off 75 mm s 7 4V 20 sec 30 min Enable Enable Disable Disable Disable 1 16 cha
67. the host PC using the command line the printer home page SmartSystems Foundation For more information on the IPL and Fingerprint menu systems see IPL and Fingerprint Setup Menus on page 81 40 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 and PB32 Changing Wi Fi Configuration Settings From PrintSet PrintSet is a printer configuration tool that you can download from the Intermec web site PrintSet can communicate with your printer through a serial cable or a network connection It works on all PCs running Windows 98 or later PrintSet allows you to easily change all of the setup parameters It also includes setup wizards to guide you through some common configuration tasks Changing Configuration Settings Using the Command Line You can change configuration parameters by sending commands directly to the printer using your a communications program like HyperTerminal and a serial or network connection If your printer uses the Fingerprint language you use the SETUP command followed by the node subnode and parameters setting Fingerprint automatically sends feedback to your communications program window as you type If you want to see what you are typing with IPL you need to complete the following procedure To see IPL commands as you type 1 From the HyperTerminal menu select File gt Properties gt the Settings tab 2 Click the ASCII Setup button 3 Sel
68. ting Up 802 11 Radio Communications on page 32 Make sure the printer has an IP address Make sure the printer is connected to the network Make sure the printer is in Ready mode 56 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Printer Problems and Solutions continued Problem The printer is not printing with a Bluetooth connection Printout is faded or weak The battery charge is not lasting as long as it should The test pages do not print PB22 and PB32 Mobile Label and Receipt Printer User s Guide Possible Solution Re establish a Bluetooth connection with the mobile computer or scanner For help see your mobile computer user s manual or Setting Up Bluetooth Communications on page 31 Make sure the mobile computer can print to a known good printer Print a Bluetooth test print page to make sure that the mobile computer discovered your printer For help see Printing a Test Page on page 24 Make sure the printer is in Ready mode Fingerprint users adjust the media constant factor and contrast 10 to 10 IPL users adjust the media sensitivity setting 10 to 10 ESC P users adjust the Media Sensitivity command or the Set Dark Adjust command For help see the ESC P Programmer s Reference Manual Check to see if the printhead needs cleaning For help see Upgrading the Firmw
69. ting purposes Two test modes are available Test mode and Extended Test mode Using Test Mode Test mode is a simple sequence of events which requires little user interaction Extended Test mode requires more user interaction and lets you choose which actions you want the printer to perform To enter Test mode 1 Make sure the printer is in Ready mode and is loaded with media 2 Press the Feed and Standby buttons at the same time and hold until Select Media appears on the screen and it displays the type of media you are using 3 Release both buttons The printer performs a test feed sensor calibration prints and then enters Dump mode 20 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer The printer is now in Dump mode and it scans the communication ports Any characters received on the communication ports are printed 4 Press Feed to exit Dump mode After you exit Dump mode the printer returns to Ready mode For more information on Dump mode see Troubleshooting Communication Problems on page 58 Using Extended Test Mode Use Extended Test mode to run additional diagnostic tests entering Dump mode and resetting to factory defaults Sample Extended Test Mode Screen To enter Extended Test mode 1 Make sure that the printer is loaded with media 2 Press the media cover release button to open the media cover 3 Press the Standby button to
70. tomatically reboot Downloading Fonts and Graphics The easiest way to download fonts and graphics is to use PrintSet You can download PrintSet from the downloads page for the printer on the Intermec web site at www intermec com Follow the procedures in the PrintSet online help to download fonts and graphics For help with Fingerprint IPL ESC P or SmartSystems Foundation commands and information see either the Intermec Fingerprint Command Reference Manual the Intermec Printer Language IPL Command Reference Manual the ESC P Programmer s Reference Manual or SmartSystems Foundation online help You can download these documents from the Intermec web site at www intermec com PB22 and PB32 Mobile Label and Receipt Printer User s Guide 51 Chapter 2 Configuring the PB22 and PB32 52 PB22 and PB32 Mobile Label and Receipt Printer User s Guide 3 Troubleshooting and Maintaining the PB22 and PB32 Use this chapter to solve problems you may encounter while using the PB22 and PB32 This chapter contains the following sections Troubleshooting the Printer Resetting the Printer Cleaning the Printer Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 Troubleshooting the Printer You may have printer operation print quality or printer communication problems at some time during the life of the printer printer It is easy to fix most of the problems and you will find solutions in Troubleshooting Pr
71. turn the printer off 4 Press Feed and Standby buttons at the same time until CLOSE PRINTER DOOR appears on the screen 5 Close the media cover You are now in Extended Test mode Press 9 to cycle through the options Press OK to select a test option Press ft to exit Extended Test mode PB22 and PB32 Mobile Label and Receipt Printer User s Guide 21 Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Options in Extended Test Mode Function Select Media Test Labels Dump Mode Factory Default Exit to Setup Exit Description This option is almost the same as the process in Test mode except that the printer performs a slow test feed in Extended Test mode The slow test feed enables the printer to perform a slow sensor calibration which can help resolve mark detection problems This option allows you to print test labels one at a time Press OK to print the next label This options enters Dump mode For more information on Dump mode see Troubleshooting Communication Problems on page 58 This option restores the factory default settings Press OK to select this option and then follow the instructions on the screen This option exits Extended Test mode and puts the printer in Setup mode This option exits Extended Test mode Changing Configuration Settings From the Display You need to enter Setup mode before you can change configuration settings For more information on enteri
72. un command to change the printer language setlanguage IPL r To change the printer language using the display and Fingerprint 1 Press the Setup button The Setup menu system appears Press 9 until you reach Print Defs Press OK to enter the Print Defs menu system Press until you reach CMD Language 2 3 4 5 Press OK to enter the CMD Language menu system 6 Press gt until you see the language of you want to select 7 Press OK to select the language 8 Cold boot the printer a Remove the printer battery b Replace the printer battery 8 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 1 Using the PB22 and PB32 Mobile Label and Receipt Printer Turn the printer on To change the printer language using the display and IPL 1 Press the Setup button The Setup menu system appears Press 9 until you reach Test Service Press ok to enter the Test Service menu system Press until you reach CMD Language Press ox to enter the CMD Language menu system Press 9 until you see the language of you want to select Press to select the language Cold boot the printer a Remove the printer battery b Replace the printer battery c Turn the printer on To change the printer language using the display and ESC P 1 Make sure the printer is in Ready mode 2 Turn the printer off 3 Open the media door 4 Press and hold the Feed and Power buttons until the display shows
73. with the printer To connect the printer to your PC using the serial port you need aserial cable P N 075497 To connect the printer to a PC through the serial port 1 Connect the serial cable to the connector on the back of the printer and connect the other end to your PC 2 On your PC start the communications program PB22 and PB32 Mobile Label and Receipt Printer User s Guide 29 Chapter 2 Configuring the PB22 and PB32 3 If necessary configure the port settings so they match those of your printer Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control XON_XOFF 4 If you are using HyperTerminal a Click OK b Click the Settings tab Click ASCII Setup The ASCII Setup window appears Check the following check boxes aan Send line ends with line feed Echo typed characters locally Append line feeds to incoming line ends Click OK to save and exit ASCII Setup 5 Test your connection by typing one of the following commands into the communications program window e For IPL press Ctrl and in the communications program window simultaneously type b w c For FingerPrint FF and press Enter e For ESC P press the ESC key and type EZ AHEAD 10 The printer responds by feeding a small amount of media Connecting the Printer to Your Network The printer provides two ways to connect to a network 30 PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapt
74. ws ACTIVE 1 lt ETX gt To configure the printer to use WPA PSK or WPA2 PSK mode 1 Send the following commands to login as an admin and set the SSID lt STX gt lt ESC gt x Su p pass admin lt ETX gt lt STX gt lt SI gt ws SSID Xxxxx lt ETX gt where xxxxx can be from 0 to 32 alphanumeric characters 2 Send one of the following commands to turn on WPA or WPA2 authentication Send the WPA PSK or WPA2 PSK command to set a pre shared key lt STX gt lt SI gt ws WPA ON lt ETX gt lt STX gt lt SI gt ws WPA2 ON lt ETX gt lt STX gt lt SI gt ws WPA PSK lt gt where xxxxxxxxxx is a value between 8 and 64 characters 3 Send the following command to activate the settings STX 2 SI ws ACTIVE l1 ETX PB22 and PB32 Mobile Label and Receipt Printer User s Guide 35 Chapter 2 Configuring the PB22 and PB32 36 To configure the printer to use WPA or WPA2 Enterprise mode 1 Send the following commands to login as an admin and set the SSID lt STX gt lt ESC gt x Su p pass admin lt ETX gt lt STX gt lt SI gt ws SSID Xxxxx lt ETX gt where xxxxx can be from 0 to 32 alphanumeric characters Note The default password for logging in as an admin is pass If you have changed the password you will need to use your password instead of pass PB22 and PB32 Mobile Label and Receipt Printer User s Guide Chapter 2 Configuring the PB22 and PB32 2 Send one of the followi

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