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1. 00 00 cee ee eee 76 Hood Lock Smart Cover Lock Optional 00000 cece eee 77 Front Panel I O Device Assembly 0 00 0 cece ses 78 Power Button Assembly and System Speaker 0 00 c cece eens 79 System Fan Assembly aeaa ai eee 80 POWer Supply seco uae onset Geet Sante dice tat ate gal ett ipe DR eke 81 MEMON ez ei cR RR E n RU rete tte re at RUR IR tales Ro olds o TR om Mare RR te e eye 82 Peripheral Component Interconnect PCI Slots 0 0 0 0 eee 85 IEEE 1394 Optional lssssesseseeee eR Hmm mue 92 Front Fan Removal Optional lissssseeeeeeee es 93 Battery coetu tod eren aca spe a a Vek dan setis ii yere eb LE nod ques 94 Power Connections to Drives liis 95 Optical Drive orte S aed RD TQUE Ur nS MER E P 96 Diskette Drive Optional 0 00 ccc Rue 98 Hard DIVE ae eae cee a hee kee ete Pace bon bed dee nina aid ed te ee ads 100 Processor Heatsink 00 A a E N E ee eee eee 105 PIOCOSSOL ub eee ween fae ute De WE REPAS Sy eee antag E 108 System Board iuis isbereebtiebte dhe dled ee Peele ResdexUCveMebiedrdaus 110 IV CONTENTS 5 System Diagnostics and Troubleshooting E SUppott vod ra dab ORE RU eee Pete ead PM ende R RE adie abe reus v 114 Help amp Support Center HSC and E Support 0 0 0 cee eee 114 Troubleshooting Checklist llsslseelele mmm 114 F LED Color Definitions noun Loven Renee U
2. installed The network controller is not Select the Network icon in the Control Panel and configured for this workstation configure the network controller Network controller stopped Network controller interrupt is Under the Computer Setup Advanced menu change the working when an expansion shared with an expansion board resource settings for the board board was added to the workstation The network controller requires Verify that the drivers were not accidentally deleted when drivers the drivers for a new expansion board were installed The expansion board installed is a Under the Computer Setup Advanced menu change the network card NIC and conflicts resource settings for the board with the embedded NIC Network controller stops working The files containing the network Reinstall the network drivers using the Restore Plus CD without apparent cause drivers are corrupted The cable is not securely Be sure that both ends of the cable are securely attached connected to the correct devices The network controller is Replace the NIC defective New network card will not boot New network card might be Install a working industry standard NIC or change the defective or might not meet boot sequence to boot from another source industry standard specifications Cannot connect to network The network controller is not Verify Network Connectivity that a DHCP Server is server when attempting Remote configu
3. General Attach Guidelines B The lower the device class number the faster the device and the more bandwidth required BW Drives installed in the Device 0 positions on both the primary and secondary controllers receive the greatest possible bandwidth E The bootable ATA hard drive should always be installed on the primary controller in the Device 0 position Attach Sequence Rules by Class Priority Drives should be attached in the sequence shown for optimum performance starting at position Q o o e e Primary o o Controller oO Lt g Secondary e Controller n s g Device 1 Device 0 Figure C 1 Installing Drive Order 160 ULTRA ATA DEVICES f there are three or more devices two or more of which are hard drives two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule The attach sequence rule can also be stated in table format Table C 2 General Attach Sequence Rule Sequence Description 1 The lowest class drive bootable hard drive recommended 2 If only two drives the last drive goes here otherwise the lowest class of the remaining drives 3 If only three drives attach the final drive here If a fourth drive exists attach the lowest class drive here 4 If there is a fourth drive attach the final drive here the drive with the highest class number of all devices If there are three or more devices two or more of which
4. DESKTOP MANAGEMENT 57 B Power outage W Startup failure B PC component failure such as processor or power supply B Forgotten password CAUTION The side access panel FailSafe Key is a specialized tool available from HP Be prepared AN order this key before you need one To obtain the FailSafe Key complete any one of the following tasks W Contact your authorized HP reseller or service provider B Visit the HP Web site http Awww hp com for ordering information E Visit the Contact HP Worldwide Web site http welcome hp com country us en wwcontact html for contact information Master Boot Record Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk Master Boot Record Security detects and reports unintentional or malicious changes to the MBR such as those caused by some workstation viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted To enable MBR Security 1 Turn on or restart the workstation If you are in Windows click Start gt Shut Down gt Restart 2 As soon as the workstation is turned on press and hold the F10 key until you enter Computer Setup Press Enter to bypass the title screen if necessary 444 NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and ET press an
5. 444 NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and ET press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you may see a Keyboard Error message disregard it 3 Select Security gt Power On Password and follow the on screen instructions 4 Before exiting select File gt Save Changes and Exit ENTERING A POWER ON PASSWORD To enter a power on password 1 Turn on or restart the workstation If you are in Windows click Start gt Shut Down gt Restart the Computer 2 When the key icon appears on the monitor enter the current password then press Enter NOTE Type carefully For security reasons the characters you enter do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the workstation then turn it on again before you can continue ENTERING A SETUP PASSWORD If a setup password has been established on the workstation you will be prompted to enter it each time you run Computer Setup To enter a setup password 1 Turn on or restart the workstation If you are in Windows click Start gt Shut Down gt Restart the Computer 52 SYSTEM MANAGEMENT 2 As soon as the workstation is turned on press and hold the F10 key until you enter Computer Setup Press Enter to bypass the title screen if necessary 333 NOTE f you do not press the
6. Connect the front panel IEEE 1394 cable 3 into to the card 92 REMOVAL AND REPLACEMENT PROCEDURES Front Fan Removal Optional 1 Disconnect power from the system page 68 remove the access panel page 74 and lay the workstation on its side with the system board facing up 2 Disconnect the connector 1 from the header on the system board 3 Unsnap the fan housing from the chassis and lift it out of the workstation 4 Remove the fan from the fan housing by applying outward pressure on the fan housing while lifting the fan away To install the front fan reverse the previous steps When installing the fan it must blow toward the rear of the chassis so be sure that the airflow direction arrow on the side of the fan housing faces the rear of the chassis REMOVAL AND REPLACEMENT OF COMPONENTS 93 Chapter 4 Battery CAUTION Before removing the battery be sure your CMOS settings are backed up as all CMOS A settings are lost when the battery is removed To back up the CMOS settings use Computer Setup and run the Save to Diskette option from the File menu 1 Disconnect power from the system page 68 remove the access panel page 74 and lay the workstation on its side with the system board facing up 2 On the system board press on the release tab of the battery holder 3 Rotate the battery enough to get beyond the latch and lift it straight up To install the battery slide the battery back in until
7. Error 1800 Thermal Alert System overheating Let computer cool off Ensure processor has heatsink installed and that speed setting on system board is correct Remove obstructi to air vents ons All other POST error messages refer to Chapter 5 for definitions and solutions Notes Short S and long L beeps will only be heard if the system has a speaker LEDs will only function on PS 2 keyboards not USB x z Numbers 1 9 5 c o 2 2 lt ERROR MESSAGES 195 No OS Loading O S not loading from CD ROM drive qo to No O S Loading from CD ROM drive Diskette drive goto No O S Loading from Diskette drive Hard drive goto No O S Loading from Hard drive Network goto No O S Loading from Network 196 QUICK TROUBLESHOOTING FLOWS No OS Loading Factory recommended booting priority 1 CD ROM drive 2 Diskette drive 3 Hard drive 4 Network NOTE Before beginning always check drive jumpers cable connections cable ends and drives for bent or damaged pins No OS Loading from Hard Drive No OS Loading from Hard Drive Part 1 No OS Loading From Hard Drive O S not loading from hard drive Part 1 Boot from network Go to Go to No O S Loading No O S Loading from from Network Hard Drive Part 2 Non System Disk Message Change boot priority Y Go to through Computer No O S Loading from irish e Diskette Drive Boot from N
8. resolution cannot be set upgraded the correct video drivers might not be loaded Monitor is not capable of Change requested resolution displaying requested resolution The picture is broken up rolls The monitor connections might 1 Be sure the monitor cable is securely connected to the jitters or flashes be incomplete or the monitor workstation might be incorrectly adjusted i VM In a two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans might be too close to the monitor Monitor needs to be Degauss the monitor degaussed Vibrating or rattling noise coming Monitor degaussing coil has None It is normal for the degaussing coil to be activated from inside a CRT monitor when been activated when the monitor is powered on powered on Clicking noise coming from inside a Electronic relays have been None It is normal for some monitors to make a clicking CRT monitor activated inside the monitor noise when turned on and off when going in and out of Standby mode and when changing resolutions High pitched noise coming from Brightness and contrast Lower brightness and contrast settings inside a flat panel monitor settings are too high Fuzzy focus streaking ghosting Flat panel monitor s internal 1 Select the monitor s Auto Adjustment option in the or shad
9. Blinking Green System is in Standby Solid or Blinking Red System has error Refer to Diagnostic Light Codes on page 121 None No light System is in Hibernate or it is off Chapter 5 HP Insight Diagnostics Offline Edition The diagnostics utility enables you to perform testing and to view critical computer hardware and software configuration information from various sources This utility allows you to B Run diagnostics B View the hardware configuration of the system Key Features and Benefits HP Insight Diagnostics simplifies the process of effectively identifying diagnosing and isolating the hardware issues In addition to robust management tools service tools can be invaluable in quickly resolving system problems To streamline the service process and resolve problems quickly it is necessary to have the right information available at the time that a service call is placed The primary information requirement which is also the one that provides the greatest insight into potential system issues is the configuration of the system Insight Diagnostics helps provide higher system availability Typical uses of the Insight Diagnostics are B Testing and diagnosing apparent hardware failures B Documenting system configurations for upgrade planning standardization inventory tracking disaster recovery and maintenance W Sending configuration information to another location for more in depth analysis Theory of
10. C Humidity operating 8 to 85 RH non condensing Humidity non operating 8 to 90 RH non condensing Shock operating 1 2 sine 40G 2 3ms Shock non operating 1 2 sine 160 cm s 2 3ms 100g square 20G 422 cm s i Vibration operating Operating random 0 5G RMS 5 300Hz e i Vibration non operating Random 2 0g RMS 10 500Hz O Maximum Altitude operating 0 10 000 ft 3 048 m Maximum Altitude non operating 0 30 000 ft 9 144 m PCI and PCI Express Slot Power Specifications The following table describes the slots card types and maximum slot power Table 1 10 PCI and PCI Express Slot Power Specifications Slot Slot Type Slot Power Maximum 1 PCI Express x16 graphics 150 W 2 PCI 25 W 3 PCI 25W ENVIRONMENTAL SPECIFICATION 23 Table 1 10 PCI and PCI Express Slot Power Specifications Slot Slot Type Slot Power Maximum 4 PCI 25 W 5 PCI 25W 6 PCI Express x8 x4 performance 25 W In addition to these slot power specifications the overall power consumption of the system including I O cards processor and memory must not exceed the maximum ratings of the system power supply Includes 75W maximum from the system board connector and 75W maximum from the auxiliary graphics power connector NOTE f a graphics card requiring more than 75W is installed HP recommends not using slot 2 which is the PCI slot adjacent to the graphics slot In addition to thes
11. LAN SATA hard drives and on board logic B 5V used with storage disk optical diskette PCI Audio USB and on board logic B 12V A used with PCI fans input to onboard regulators that supply 1 2V 1 5V and 1 8V B 12V B used with storage disk optical floppy PCI Express x16 auxiliary connector W 12VCPUO input to onboard regulator that supplies power for CPUO W 12VCPU1 input to onboard regulator that supplies power for CPU1 W 12V used by PCI W 5VSB used for sleep circuitry Table 1 5 Power Supply and Cooling Voltage Voltage Minimum Maximum 3 3V 3 17 V 3 47 V 5V 4 85 V 5 25 V 12 VCPUO 11 52 V 12 6 V 12 VCPU1 11 52 V 12 6 V 12 V A 11 52V 12 6 V 12 V B 11 52V 12 6 V V12N 11 4 V 12 6 V 5 VSB 4 85 V 5 25 V Table 1 6 Power Supply and Cooling Current Current Minimum Operating Continuous Maximum 3 3 V 0A 3 1A 23A 31 0A 5V OA 2 3A 18A 23 0A 12 VCPUO OA 3 1A 11 4A 13 7A 12 VCPU1 OA OA 11 4A 13 7A 12 V A 0A OA 13 7A 17 0A 12 V B 0A 0A 13 7A 14 0A V12N OA OA 0 5A 0 8A 20 PRODUCT OVERVIEW Table 1 6 Power Supply and Cooling Current Current Minimum Operating Continuous Maximum 5 VSB 0A 0A 2A 2A WARNING Do not exceed 110 W of a 5 V and 3 3 V power combination WARNING Do not exceed 456 W of 12 V CPUO CPU1 A B power combination WARNING Do not exceed 182 4 W of a 12 V A and B power combination WARN
12. Refer to Memory on page 82 for the correct memory configurations and reseat the DIMMs accordingly 215 Memory Mismatch Warning There are one or more mismatched pairs of DIMMs between channel A and channel B Some memory has been disabled Install matching pairs or remove the mismatched DIMMs from channel B Refer to Memory on page 82 for the correct memory configurations and reseat the DIMMs accordingly 216 Memory Size Exceeds Maximum Supported The amount of memory installed exceeds that supported by the hardware 1 Verify how much memory your system can support 2 Remove the excessive memory 219 ECC Memory Module Detected ECC modules not supported on this platform Remove the EDD module 301 Keyboard Error Keyboard failure 1 Reconnect keyboard with workstation turned off Chapter 5 2 Check connector for bent or missing pins 3 Be sure that none of the keys are pressed 4 Replace keyboard 303 Keyboard Controller Error I O board keyboard controller 1 Reconnect keyboard with workstation turned off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with workstation turned off 2 Be sure that none of the keys are pressed 3 Replace keyboard 4 Replace system board 401 Parallel Port 1 Address Assignment Conflict IRQ address conflicts with another device Reset th
13. S 5 B P 5 Ground P 12 Ground S 6 B P 6 Ground P 13 12 V power SATA 169 Appendix D SATA Connector S1 S7 P1 P15 Pin Signal Pin Signal Pin Signal Re M M1 Data Cable Power Cable Power Cable S 7 Ground P 7 5 V power P 14 12 V power S2 and S3 differential signal pair P 15 12 V power S5 and S6 differential signal pair Monitor VGA VGA Connector Pin Signal Pin Signal Pin Signal 1 Red Analog 6 Ground 11 Monitor ID 2 Green Analog 7 Ground 12 DDC Serial Data 3 Blue Analog 8 Ground 13 Horizontal Sync 4 Monitor ID 9 5V DC 14 Vertical Sync 5 Ground 10 Ground 15 DDC Serial Clock NOTE Monitor connectors can vary depending on your configuration Monitor DVI DVI Connector Pin Signal Pin Signal 1 T M D S DATA 2 16 HOT PLUG DETECT 2 T M D S DATA 2 17 T M D S DATA 0 170 CONNECTOR PINS 3 T M D S DATA 2 4 SHIELD 18 TM D S DATA 0 4 T M D S DATA 4 19 T M D S DATA 0 5 SHIELD m 5 T M D S DATA 4 2 0 T M D S DATA 5 aX g 6 DDC CLOCK 21 T M D S DATA 5 2 Qa 7 DDC DATA 22 T M D S CLOCK SHIELD lt x 8 ANALOG VERT SYNC 23 T M D S CLOCK 9 T M D S DATA 1 24 T M D S CLOCK 10 T M D S DATA 1 11 T M D S DATA 1 3 SHIELD C1 ANALOG RED 12 T M D S DATA 3 C2 ANALOG GREEN 13 T M D S DATA 3 C3 ANALOG BLUE 14 5V POWER C4 ANALOG HORZ SYNC 15 GND C5 ANALOG GROUND ATA ATAPI IDE Standa
14. Short S and long L beeps will only be heard if the system has a speaker LEDs will only function on PS 2 keyboards not USB 194 QUICK TROUBLESHOOTING FLOWS Error Messages Part 3 Error Messages Part 3 Continued from Error Messages Part 2 X Caution Power is continuous to the system board and power supply even when the power switch is turned off To prevent damage to the unit disconnect the power cord from the power source or the unit before beginning disassembly procedures Error 162 25 Beeps System Option not set Select F1 If error occurs after reboot unplug and open computer and check CMOS jumper setting Error 163 Time amp Date Not Set Set time and date in F10 or bootto O S and set time and date If error occurs after reboot unplug and open computer then check CMOS setting Error 2xx Memory Error Unplug open computer and reseat memory modules Ensure modules are correct type and that they match in size and speed Error 30x Keyboard Error Do nottype on keyboard before POST Ensure keyboard connected to proper connector Error 6xx Floppy Error Unplug open computer check diskette drive and check and reseat power and data cables Error 91x Misc Connection Error Unplug open computer and check hood lock coil thermal sensor pigtail and riser for good connection Error 178x Fixed Disk Error Unplug open computer check hard drive and check and reseat power and data cables
15. Standby modes You must disconnect the power cord from the power source before opening the workstation to prevent system board or component damage 7 Disconnect the power cord from the electrical outlet and then from the workstation 8 Disconnect all peripheral device cables from the workstation 68 REMOVAL AND REPLACEMENT PROCEDURES System Board Components The following image shows the system board connectors and sockets on the HP Workstation xw6200 1 2 3 4 5 6 7 lt Q 35 G 34 e 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19 18 17 16 Table 4 3 System Board Components 1 MultiBay 10 Battery 19 Serial ATA 28 Rear chassis fans 2 Memory module pairs 11 Clear CMOS button 20 Serial ATA primary 29 Audio 3 Auxiliary power 12 Secondary IDE 21 Trusted Platform 30 USB network Module 4 Main power 13 Diskette drive 22 Front audio 31 USB 5 Processor power 14 Primary IDE 23 Auxiliary audio 32 Serial 6 Processor 1 15 Password header 24 CD ROM audio 33 Parallel 7 Processor2 16 Front chassis fan 25 PCI Express x8 prime 34 PS2 Keyboard mouse 8 Processor 1 fan 17 Front control panel 26 PCI 35 Hood lock Smart Cover lock 9 Processor 2 fan 18 Front USB 27 PCI Express x 16 graphics The Secondary IDE connector is generally used for optical drives The Primary IDE connector is generally used for hard drives SYSTEM BOARD COMPONENTS 69 System Board Architecture The following image sh
16. Using software deployment tools such as Altiris Deployment Solutions to replace the preinstalled software with a customized software image B Using a disk cloning process to copy the contents from one hard drive to another The best deployment method depends on your information technology environment and processes The PC Deployment section of the HP Lifecycle Solutions Web site http whp sp orig extweb hp com country us en solutions html provides information to help you select the best deployment method The Restore Plus CD ROM based setup and ACPI hardware provide further assistance with recovery of system software configuration management and troubleshooting and power management Remote System Installation Remote System Installation lets you start and set up your system using the software and configuration information located on a network server This feature is usually used as a system setup and configuration tool and can be used for the following tasks W Deploying a software image on one or more new PCs B Formatting a hard drive B Installing application software or drivers W Updating the operating system application software or drivers 42 SYSTEM MANAGEMENT To initiate Remote System Installation press F12 when the F12 Network Service Boot message appears in the lower right corner of the HP logo screen Follow the on screen instructions to continue the process The default boot order is a BIOS configuration setting th
17. enable disable Enabling this feature adds a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to select F10 to enter Computer Setup F10 W Num Lock State at Power On enable disable Enabling this feature automatically turns on Num Lock at startup Power Sleep Options Wake W Remote Wakeup Boot Source W After Power Loss on off W S5 wake on LAN enable disable W Unique Sleep State Blink Rates enable disable Allows you to choose an LED blink pattern that uniquely identifies each sleep state Processors Enable disable processor cache Hyper Threading Technology and power management features NOTE Enabling Power Management turns on Demand Based Switching a feature which reduces processor frequency and voltage thus power when usage is low but the system is still in SO working state Chipset ECC support enables hardware based error correction for ECC capable memories Memory W Memory scrubbing enable disable W Memory remapping enable disable W PCI SERR generation enable disable W PCI VGA palette snooping enable disable which sets the VGA palette snooping bit in PCI configuration space only needed when more than one graphics controller is installed 40 SYSTEM MANAGEMENT Table 3 1 Computer Setup Me
18. followed bya oris bad two second pause and the 2 Replace DIMMs one at a time to isolate the faulty workstation beeps five times module 3 Replace third party memory with HP memory 4 Replace the system board 136 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Table 5 12 Hardware Installation Problems Continued Problem Cause Solution Power LED flashes Red six times Video card is not seated For systems with a graphics card once every second followed by a properly or is bad or system two second pause and the board is bad 1 Reseat the graphics card Power on the system workstation beeps six times 2 Replace the graphics card 3 Replace the system board Solving Network Problems These guidelines do not discuss the process of debugging the network cabling Table 5 13 Network Problems i i Problem Cause Solution Q g Wake on LAN feature is not Wake on LAN is not enabled Use the Network control application to enable Wake on functioning LAN Network driver does not detect Network controller is disabled Run Computer Setup and enable network controller network controller Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s website Network status link light does not No active network is detected Check cabling and network equipment for proper turn on or it never flashes co
19. 0 00 ccc res 21 Power Consumption and Cooling 00 c eect ete 22 System Fans and Airflow 00 0c tees 22 Resetting the Power Supply 0000 cece ett hn 23 Environmental Specification isses hn 23 PCI and PCI Express Slot Power Specifications 0 0 00 23 ENERGY STAR si gonckchas nre tebe ole Remus Pies ER alsbmg bee vedas e erus 24 ENERGY STAR Compliance sseleeseeses res 24 Hyper Threading Technology 0 cece e m 25 2 Installing or Restoring the Operating System Installing the Operating System and Software l ilselellellell sees 28 Microsoft Windows XP Professional selseeee eee 28 Linux Preinstalled Workstations 0 00 0 Ih 28 Linux Enabled Workstations 0 000 rn 30 HP SoftWare n seams rex Era oad ceded pees ees ade rx Reid 31 Restoring the Operating System lililllsllelselle ren 31 Protecting the Software 0 0 rrr 31 Ordering Backup Software 0 ccc hrs 32 Contents 3 System Management Computer Setup F10 s o cccssgwa svete bed NR rb itte Dye Sd ge irem dete Ps 34 BIOS HOM Lie encodtegescod ern i que quie naf Mand acai tate age ele ORAL oe T SHE Roe pred 35 Using Computer Setup F10 0 0 0 ce eee eh 35 Computer Setup Menu 2 2 0 00 cee teens 37 Desktop Management ns b E ERRE EE LR D RAIRE Y RR Rea ig deat ee 42 Initial Configuration and Deployment iisssss
20. 3 0 MCH EXP B Slot 2 0 4 0 MCH Test Overflow 0 8 0 ICH5 USB 1 0 29 0 ICH5 USB 2 0 29 1 ICH5 USB 3 0 29 2 ICH5 USB 4 0 29 3 ICH5 USB 2 0 0 29 7 REMOVAL AND REPLACEMENT OF COMPONENTS 685 Table 4 5 PCI Device List Device Bus Devit Fn ICH5 PPB PCI slots 0 30 0 ICH5 LPC 0 31 0 ICH5 IDE 0 31 1 ICH5 SATA 0 31 2 ICH5 SMBus 1 0 31 3 ICH5 Audio 0 31 5 ICH5 Modem 2 0 31 6 Broadcom PCI Express NIC 1 0 0 Slot 3 PCI 2 4 0 Slot 4 PCI 2 9 0 Slot 5 PCI 2 10 0 Slot 2 PCI 2 11 0 Slot 6 PCI Express x4 EXP A 32 0 0 Slot 1 PCI Express x16 EXP B 64 0 0 86 REMOVAL AND REPLACEMENT PROCEDURES PCI Card Support For added protection some cards have PCI holders installed to prevent movement during shipping REMOVING CARD SUPPORT 1 Disconnect power from the system page 68 remove the access panel page 74 and lay the workstation on its side with the system board facing up For short or tall PCI cards press down on the holder arm 1 while lifting up on the other side of the arm 2 INSTALLING CARD SUPPORT 1 Disconnect power from the system page 68 remove the access panel page 74 and lay the workstation on its side with the system board facing up Attach the card support arm on different sides of the chassis slots depending on if supporting a short or tall card Use the following images as a guide and also the imprint on the card support arm m For short c
21. 6 Hard Drive Problems Problem Cause Solution Hard drive error occurs Hard disk has bad sectors or Use a utility to locate and block usage of bad sectors If has failed necessary reformat the hard disk Disk transaction problem Either the directory structure is In Windows 2000 and Windows XP right click Start click bad or there is a problem with Explore and select a drive Select File Properties Tools a file Under Error checking click Check Now Drive not found identified Loose cable Check cable connections 128 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Table 5 6 Hard Drive Problems Continued Problem Cause Solution The system might not have 1 Run Computer Setup automatically recognized a newly installed device 2 If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem 3 If this is a newly installed drive enter Setup and try adding a POST delay under Advanced Power On Drive jumper settings might be If the drive is a secondary drive that has just been installed incorrect on the same cable as the primary drive verify that the jumpers for both drives are set correctly Drive s IDE ATA controller is Run Computer Setup and enable the Primary and Ha disabled in Computer Setup Secondary IDE ATA controlle
22. AND REPLACEMENT OF COMPONENTS 83 Chapter 4 The BIOS generates warnings errors on invalid memory configurations B n DDR2 mode dual rank DIMMs are placed farther from the Memory Controller Hub MCH than single rank DIMMs E If there is no way to obtain a valid memory configuration by disabling some of the plugged in memory the BIOS will halt with a diagnostics 2004 code for memory error 4 beeps blinks E Ifthe BIOS can find a valid memory configuration by disabling some of the plugged in memory it will do so and will report a warning during POST 215 mismatched memory The system can still be booted in this condition To install a DIMM 1 Disconnect power from the system page 68 remove the access panel page 74 lay the workstation on its side with the system board facing up If an airflow duct is installed remove the system fan assembly page 80 to gain access to the DIMMs 2 Gently push outwards on the socket levers 3 Lower the DIMM straight down and be sure the socket levers secure the module into place 84 REMOVAL AND REPLACEMENT PROCEDURES Peripheral Component Interconnect PCI Slots Chapter 4 Table 4 4 PCI Slot Types Slot Type Ref 1 PCI Express x16 J41 2 PCI J23 3 PCI J20 4 PCI J21 5 PCI J22 6 PCI Express x4 J31 Table 4 5 PCI Device List Device Bus Devit Fnit MCH 0 0 0 MCH Errors 0 0 1 MCH EXP A Slot 1 0 2 0 MCH EXP A1 NIC 0
23. Compatibility To see which Linux versions have been verified to work on HP workstation hardware 1 Goto http www hp com support workstation manuals 2 Select your HP workstation model 3 Click the Hardware Support Matrix for Linux link Installing the Linux Operating System To install the Linux operating system on your Linux enabled system 1 Follow the instructions for Restoring the Linux Operating System in the previous section 2 Follow the instructions for Starting Up the Linux Operating System in the previous section NOTE For more information concerning the setup of Linux preinstalled or Linux enabled workstations refer to the HP User Manual for Linux which is located at http www hp com support linux user manual For more information about HP and Linux visit http www hp com linux Upgrading Device Drivers If you must upgrade a Linux device driver visit the HP website at http www hp com go workstationsupport INSTALLING OR RESTORING THE OPERATING SYSTEM HP Software The following HP software will also be installed the first time the workstation is turned on B Computer Setup F10 Utilities and diagnostic features B HP Support Software including device drivers B HP Client Manager Software available for download from http www hp com go EasyDeploy W System Software Manager available for download from http www hp com go ssm W Power Management Setup with energy saver features not supporte
24. F10 key at the appropriate time you must restart the workstation and ET press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you may see a Keyboard Error message disregard it 3 When the key icon appears on the monitor enter the setup password then press Enter Er NOTE Type carefully For security reasons the characters you enter do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the workstation then turn it on again before you can continue CHANGING A POWER ON OR SETUP PASSWORD To change a power on or setup password 1 Turn on or restart the workstation If you are in Windows click Start gt Shut Down gt Restart the Computer To change the setup password run Computer Setup 2 Tochange the Power On password go to step 3 To change the Setup password as soon as the workstation is turned on press and hold the F10 key until you enter Computer Setup Press Enter to bypass the title screen if necessary 444 NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and ET press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you may see a Keyboard Error message disregard it 3 When the key icon appears type the current password a slash or alternate delimiter character your new password another
25. N CD Boot from hard drive Boot from diskette Go to Non Functioning Remove CD and reboot Remove diskette and reboot Device Factory Recommended Booting Priority 1 CD ROM drive if bootable drive Boot from N hard drive haa n 2 Diskette drive 3 Hard drive Y Y 4 Network NOTE Before beginning always check drive jumpers cable connections cable ends and drives for bent or damaged pins AX oO c o 2 2 lt NO OS LOADING FROM HARD DRIVE 197 No OS Loading from Hard Drive Part 2 No OS Loading From Hard Drive Part 2 Continued from No O S Loading Access hard drive Go to No O S Loading from Hard Drive Part 3 diskette in drive N Run FDISK Replace hard drive wn Remove diskette and reboot Create partition then format hard drive to bootable C prompt Boot from hard drive N Format hard drive and bring to a bootable C prompt Boot from diskette drive Load O S using oe Restore CD if oot applicable N N Done Goto Go to No O S Loading No O S Loading from Hard Drive Part 3 from Diskette Drive 198 QUICK TROUBLESHOOTING FLOWS No OS Loading from Hard Drive Part 3 Continued from No OS Loading No O S Loading From Hard Drive from Hard Drive Part 2 Part 3 System files on hard drive Install O S and reboot Boot from hard drive Run
26. REMOVAL AND REPLACEMENT PROCEDURES Chapter 5 System Diagnostics and Troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues E Support on page 114 Troubleshooting Checklist on page 114 LED Color Definitions on page 115 HP Insight Diagnostics Offline Edition on page 115 Diagnostic Error Codes on page 121 Troubleshooting Scenarios and Solutions on page 123 Power On Self Test POST and Error Messages on page 143 113 Chapter 5 E Support Help amp Support Center HSC and E Support HSC provides online access to technical support information software updates and downloads diagnostic tools and HP support contact information To open HSC from your desktop click Start gt Help and Support HSC contains four sections HP Product Information requires Internet access Links to the HP Technical Support Website for your product You can access all related documentation downloads and updates tools and more HP Software amp Driver Downloads requires Internet access Links to HP specific software downloads and updates HP Support Tools requires Internet access Links to self help tools and diagnostics offered by HP Instant Support Professional Edition Contact HP for Support option available that does not require Internet access Provides two different options m Chat with an expert online requires Internet access Provides a tool to co
27. Storage Device Lists all installed non SCSI storage devices Configuration SCSI storage drives will not be listed in Computer Setup F10 When a device is selected detailed information and options are displayed The following options might be presented Hard Disk Identifies the hard disk drives on the system CD ROM Identifies the hard disk drives on the system Diskette Type for legacy diskette drives only Identifies the highest capacity media type accepted by the diskette drive Options are 3 5 1 44 MB 5 25 1 2 MB and Not Installed Default Values Multisector Transfers IDE disks only Specifies how many sectors are transferred per multi sector PIO operation Options subject to device capabilities are Disabled 8 and 16 Transfer Mode DE devices only Specifies the active data transfer mode Options subject to device capabilities are PIO 0 Max PIO Enhanced DMA Ultra DMA 0 and Max UDMA Translation Mode DE disks only Lets you select the translation mode to be used for the device This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX for example SCO UNIX version 3 2 Options are Bit Shift LBA Assisted User and None CAUTION A new Automatic option has been added to allow for BIOS to automatically determine the translation mode used to configure a previously formatted IDE SATA or USB mass storage device This p
28. TSRs that you do not need You have run out of memory for the application Check the memory requirements for the application or add more memory to the workstation Power LED flashes Red five times once every second followed by a two second pause and the workstation beeps five times Memory is installed incorrectly or is bad 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving Processor Problems Table 5 15 Processor Problems Problem Cause Solution Poor performance is experienced Processor is hot 1 Besure the airflow to the workstation is not blocked 2 Be sure the fans are connected and working properly some fans only operate when needed 3 Be sure the CPU heatsink is installed properly Power LED is Red and stays on Processor is not seated properly or not installed 1 Check to see that the processor is present Reseat the processor TROUBLESHOOTING SCENARIOS AND SOLUTIONS 139 Chapter 5 Solving CD ROM and DVD Problems Table 5 16 CD ROM and DVD Problems Problem Cause Solution System will not boot from CD ROM The CD ROM or DVD bootis Run the Computer Setup utility and enable booting to or DVD drive not enabled through the removable media and verify boot order settings Computer Setup utility Non bootable CD in drive Try a bootable CD in
29. The following flow diagram shows the boot order of hard drives C connected to the different controllers in the workstation system You can modify the boot order in the Computer Setup Utility by arranging the Controller Order on the Storage tab For more information on accessing Computer Setup Utility refer to the Computer Setup section in Chapter 3 on page 34 The diagram does not show other bootable device options such as a diskette CD ROM USB network and so on In the Computer Setup Utility you can arrange the boot order on the Storage tab Boot volume on YES SATA disk SATA disk connected YES to system board NO IDE disk connected to system board Boot volume on IDE disk SCSI disk connected YES to system board Boot volume on SCSI disk NO PCI plug in disk controllers with boot volume SATA IDE SCSI Boot from plug in card NOTE The first hard drive bay is the recommended position for the drive containing the 3335 EA bootable OS 156 SATA DEVICES SATA Raid Configurations This workstation supports an embedded SATA RAID RAID Redundant Array of Inexpensive Disks combines multiple physical drives together to provide either increased performance or increased redundancy For an embedded SATA RAID there are two primary configurations B RAID Ois a striping configuration For
30. Torvalds Intel is a registered trademark of Intel Corporation in the U S and other countries and are used under license Acrobat and Acrobat Reader are trademarks of Adobe Systems Incorporated Energy Star is U S registered mark of the United States Environmental Protection Agency Contents Preface Important Safety Warnings issssssleseeeee ehh ix Updating BIOS Drivers and Software sasssa cc ele xi Finding Information 22s e x Rb OE RR goat ER do mdp ee he oe TEMS ee eee ee BS Xi E SUPPOM aa ciynivigidande E see edd bbeaGewdd deeds EX RA ERU pede eead dake xi Additional Documentation 0 0 00 tees xii SITU cap xii Using the Documentation Library CD 0 0 00 tee xii Locating Regulatory Information 0 0 00 c eee eee xiii Parts and ACCeSSOTIOS rx omg pk e QEa KEERI ee Pee ed ERERKEN Ru Bebe exe xiii Subscribers Choice csse eee debe ede eee EG Eee ede eee eee d xiii 1 Product Overview Product Features isis eet oed ede ER ERR Ge ed Ras ee EROR eee 16 Exploded VIGW messes t Lus Rmus ee E Rp Ron Rom o d LR KR e UR eee 16 Front Panel Components llssssslsesee ttt teen eee 17 Rear Panel Components 00 c cece tte ete eee 18 Serial Number and COA Label Location 0 000 eects 19 Product Specifications irste sses raniad ian ai Sea me ueber ee uhr Lede dave dad ae da dic eee 19 Power Supply and Cooling 00 cece erre 20 Power Supply Specifications
31. and enable the ACPO USB Buffers at Top of Memory under the Advanced gt Power On option 150 SafePost Active A PCI expansion card is not responding 1 2 Restart the workstation Disable SafePost If the expansion card does not respond replace the card POWER ON SELF TEST POST AND ERROR MESSAGES 143 Table 5 18 POST Error Messages Continued Screen Message Probable Cause Recommended Action 162 System Options Not Set Configuration incorrect RTC battery 1 Run Computer Setup F10 Setup might need to be replaced 2 Setthe date and time under Control Panel or in F10 Setup depending on the operating system 3 If the problem persists replace the RTC battery 163 Time and Date Not Set Invalid time or date in configuration 1 Setthe date and time under Control Panel or in memory F10 Setup depending on the operating system RTC real time clock battery might need to be replaced 2 If the problem persists replace the RTC battery CMOS jumper might not be properly installed 164 Memory Size Error Memory configuration is incorrect 1 Run Computer Setup F10 Setup or Windows utilities 2 Be sure memory module s if any are installed properly 3 If third party memory has been added test using HP only memory 4 Verify proper memory module type 183 Invalid Processor Jumper Setting System board jumper improperly set Reset system board jumpers to match processor and bus sp
32. and follow the on screen instructions 142 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Power On Self Test POST and Error Messages POST is a series of diagnostic tests that runs automatically when the system is turned on An audible and or visual message occurs if the POST encounters a problem POST checks the following items to ensure that the workstation system is functioning properly A W Keyboard B Memory modules Diskette drives Processors Controllers All SATA IDE and SCSI mass storage devices NOTE f the Power On Password is set a key icon appears on the screen while POST is running You must enter the password before continuing Chapter 5 Table 5 18 POST Error Messages Screen Message Probable Cause Recommended Action 101 Option ROM Error System ROM checksum Verify the correct ROM 1 Flash the ROM if needed 2 Ifan expansion card was recently added remove it and see if the problem remains 3 Clear CMOS 4 Ifthe message disappears there might be a problem with the expansion card 5 Replace the system board 102 System Board Failure DMA timers etc 1 Clear CMOS 2 Remove expansion boards 3 Replace the system board 103 System Board Failure DMA timers etc 1 Clear CMOS 2 Remove expansion boards 3 Replace the system board 110 Out of Memory for Option ROMs Option ROM for a device was unable to run due to memory constraints Run Computer Setup
33. bad In Windows 2000 and Windows XP right click Start click transaction or there is a problem with a file Explore and select a drive Select File Properties Tools Under Error checking click Check Now Diskette drive cannot read Diskette is not formatted Format the diskette a diskette You are using the wrong Check the type of drive that you are using and use the diskette type for the drive type correct diskette type You are reading the wrong Check the drive letter in the path statement drive Diskette is damaged Replace the diskette with a new one Invalid system disk message is A diskette that does not contain When drive activity stops remove the diskette and press displayed the system files needed to start the Spacebar The workstation should start up the workstation has been inserted in the drive Diskette error has occurred Restart the workstation by pressing the power button Cannot Boot to Diskette Diskette is not bootable Replace with a bootable diskette Diskette boot has been Run Computer Setup and enable diskette boot in disabled in Computer Setup Storage Boot Order Removable media boot has Run Computer Setup and enable Removable Media been disabled in Computer Boot in Storage gt Storage Options Setup Diskette MBR validation is Run Computer Setup and disable Diskette MBR enabled Validation in Storage gt Storage Options Solving Hard Drive Problems Table 5
34. basic troubleshooting information should you encounter any problems during initial startup W Safety and Comfort Guide PDF on library CD Provides safety and ergonomic information to assist you in setting up a safe and comfortable workstation environment m Safety amp Regulatory Information Guide PDF on library CD Provides safety and regulatory information that ensures compliance with U S Canadian and various international regulations Helpful links The following links can also be accessed for additional information W Product Bulletin The product bulletin contains the QuickSpecs and is available at hito h18000 www1 hp com products quickspecs productbulletin html E For information about the Microsoft Windows operating system http www microsoft com E For information about the Linux operating system http www redhat com Additional product information is available from the HP website at http www hp com go workstations Using the Documentation Library CD To access the contents of the Documentation Library CD follow the steps that are applicable to your workstation Windows Based Workstations Insert the CD into the CD ROM drive The CD Autorun feature begins If there is no CD ROM drive activity for two minutes or more the Autorun feature might not be enabled on the workstation To run the CD 1 Click Start gt Run 2 Inthe text box enter X Nindex htm where X is the drive letter designato
35. enter the password Otherwise the user will be prompted to enter a DriveLock password Either the master or the user password can be used Users will have two attempts to enter a correct password If neither attempt succeeds POST will continue but the data on the drive will remain inaccessible DRIVELOCK APPLICATIONS The most practical use of the DriveLock security feature is in a corporate environment where a system administrator provides users with multibay hard drives for use in some desktop workstations The system administrator would be responsible for configuring the MultiBay hard drive which would involve among other things setting the DriveLock master password In the event that the user forgets the user password or the equipment is passed on to another employee the master password can always be used to reset the user password and regain access to the hard drive SP i o m a sem oO DESKTOP MANAGEMENT 55 HP recommends that corporate system administrators who choose to enable DriveLock also establish a corporate policy for setting and maintaining master passwords This should be done to prevent a situation where an employee intentionally or unintentionally sets both DriveLock passwords before leaving the company In such a scenario the hard drive would be rendered unusable and require replacement Likewise by not setting a master password system administrators might find themselves locked out of a hard drive and unable
36. example this combines two 80 GB drives into one 160 GB drive Both physical drives can be accessed simultaneously for better performance This is faster than using two 80 GB drives separately B RAID 1 isa mirroring configuration For example this uses two 80 GB drives but one drive is a complete mirror of the other drive The system remains functional and no data is lost if one of the drives should fail There are other RAID configurations but they are not supported on an embedded SATA RAID NOTE For information on the integrated SATA RAID visit http www hp com go workstationsupport and ET review the supplier s documentation For information on supported SATA RAID configurations visit http www hp com go productbulletin SATA RAID CONFIGURATIONS 157 en 5 o D 2 lt 158 SATA DEVICES Appendix C Ultra ATA Devices S NOTE This system supports a mixed configuration of UATA IDE SCSI and SATA hard drives While HP ET supports the presence of IDE drives it does not ship any configurations using those drives Ultra ATA Jumpers Ultra ATA drives are configured with jumper settings Factory installed drives ship with the jumpers preset to the cable select mode therefore no jumper setting changes are required on factory preinstalled replacement or option drives With cable select the drive is configured as either Master Drive Device 0 or Slave Drive Device 1 by its physical attachment to the cab
37. fields such as monitors or speakers Lithium Coin Cell Battery The battery that comes with the workstation provides power to the real time clock and has a minimum lifetime of about three years For instructions on battery removal and replacement see the Battery section on page 94 WARNING This workstation contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C CAUTION Batteries battery packs and accumulators should not be disposed of together with the general household waste SERVICE CONSIDERATIONS 67 Pre Disassembly Procedures Perform the following steps before servicing the workstation 1 Remove disengage any security devices that prohibit opening the workstation Close any open software applications Remove any diskette or compact disc from the workstation 2 3 4 Exitthe operating system 5 Turn off the workstation and any peripheral devices that are connected to it 6 Remove disengage any security devices that prohibit opening the workstation CAUTION Turn off the workstation before disconnecting any cables CAUTION The cooling fan is off only when the workstation is turned off or the power cable has been ZN disconnected The cooling fan is always on when the workstation is in the On or
38. for four or more seconds to turn off the power Chapter 5 3 Restart the workstation using the power button Workstation date and time Real time clock RTC battery 1 Reset the date and time under Control Panel display is incorrect might need to be replaced 2 Replace the RTC battery Workstation appears to pause Network driver is loaded and no Establish a network connection or use Computer Setup or periodically network connection is Microsoft Windows Device Manager to disable the network established controller Cursor will not move using the The Num Lock key might be on Press the Num Lock key The Num Lock key can be arrow keys on the keypad disabled or enabled in Computer Setup Cannot remove access panel Hood lock Smart Cover Lock 1 Unlock the hood lock using Computer Setup featured on some workstations is locked 2 Use the access panel FailSafe Key in case of forgotten password power loss or workstation malfunction Poor performance is Processor is hot 1 Be sure airflow to the workstation is not blocked experienced 2 Be sure the fans are connected and working properly some fans only operate when needed 3 Be sure the CPU heatsink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Workstation powered off Processor thermal protection 1 Be sure workstation air vents are not blocked and the automatically and
39. image 102 REMOVAL AND REPLACEMENT PROCEDURES INTALLING A SATA HARD DRIVE For more information on SATA hard drives and the SATA RAID configuration see Appendix B SATA Devices on page 155 1 Select a drive bay in which to install the drive Squeeze the green tabs and slide the rails out of the empty bay Chapter 4 2 Attach the rails to the hard drive by aligning the notches with the holes and squeezing it into place see image on page 101 3 Push the drive into the selected bay until it snaps into place 4 Attach the power cable and data cable to the drive 5 Connect the data cable to the serial ATA port REMOVAL AND REPLACEMENT OF COMPONENTS 103 Installing a Hard Drive into the 5 25 Inch Bay Optional B E If you want to install a hard drive into a 5 25 inch bay you must install an optional bracket 1 Lower the hard drive into the bracket and secure the drive by inserting four 446 32 screws shipped with this kit through the holes in the sides of the bracket and into the threaded holes in the hard drive 2 Insert the hard drive into the 5 25 inch optical drive bay 3 After inserting the hard drive into the bay secure the hard drive to the chassis by inserting one M3 screw shipped with the bracket kit into the available opening on the side of the optical drive bay 4 To complete the installation follow the instructions for installing your type of hard drive page 100 or page 103 104 RE
40. on password 143 entering establishing 52 purpose setting 52 pre disassembly procedures 68 prefailure memory warranty 61 preinstalled software image 42 problems audo 131 CD ROM and DVD 140 diskette 127 display 130 front panel 134 hard drive 128 installing hardware 136 keyboard 133 memory 139 network 137 optical drives 140 power supply printer processor installing and removing 108 product overview specifications 19 protecting hard drive 60 R rear panel components 18 recovery software 42 remote setup 42 Remote System Installation 42 removable media boot 38 removal and replacement 71 removing access panel 74 battery 04 bezel blanks 75 DIMMs 82 diskette drive 98 front bezel 75 front fan 93 front panel I O device assembly 78 hard drive 100 heatsink 105 hood cover 74 hood cover sensor 76 hood lock 77 IDE cable 97 IEEE 1394 02 Kensington cable lock 72 memory optical drive 96 Pci 90 PCI card support 87 PCI Express 89 PCI retainer 88 power button assembly 79 power supply 81 processor SATA 103 scsi 100 security lock 72 speaker 79 system board 110 System fan 80 top cover 7 universal clamp lock 73 S Safety 1X safety precautions cleaning 179 SATA RAID 157 SATA drives guidelines 155 SATA installing and removing 103 Screws SCSI drives 151 cable adapter 151 chain termination guidelines 151 SMART 152 SCSI installing and removing 100 SCSISelect u
41. panel problems 134 hard drive problems 12 hardware installation problems 136 Internet access problems 141 keyboard problems 133 memory problems 139 minor problems 123 network problems 137 preliminary checklist 113 printer problems 133 processor problems 139 scenarios and solutions 123 video problems 130 U Ultra ATA cables 159 jumpers 159 SMART 163 Ultra ATA Integrity Monitoring 61 universal clamp lock hole 18 USB connector pin assignments 166 front panel location 17 USB ports rear panel location 18 W Wake on LAN feature 137 warnings battery 67 lifting and moving 64 207 208 xepu 209
42. section on page 91 6 Pin Power Auxiliary System Board Connector Pin Color Signal 1 ORG 3 3V 2 ORG 3 3V 3 YEL 12V A 4 BLK GND 5 BLK GND 6 YEL 12 V 172 CONNECTOR PINS 8 Pin Power for Processors 8 Pin Power for CPUs Pin Color Signal 1 BLK GND 2 BLK GND 3 BLK GND 4 BLK GND 5 WHT 12VCPUO WHT 12VCPU0 RSENSE 6 WHT 12VCPU0O 7 WHT 12VCPU1 with stripe 8 WHT 12VCPU1 with stripe 6 Pin Power Auxiliary PCI Express A CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board These two cables look very similar The PCI Express power cable has a black connector and the power cable has a white connector When power is present you must NEVER connect the PCI Express power cable to the system board If you do so the system board may be damaged and your warranty voided To see a picture of the PCI Express cable and where it must be connected refer to the PCI or PCI Express Installation section on page 91 NOTE The 6 pin power auxiliary PCI Express is only required with high powered A graphics cards 6 Pin Power Auxiliary PCI Express Pin Color Signal 1 YEL 12V B 2 YEL 12V B 3 YEL 12V B 4 BLK GND 8 PIN POWER FOR PROCESSORS 173 m AX UO en o 2 2 lt 6 Pin Power Auxiliary PCI Express Pin Color Sign
43. sense or analog mode If you set analog as the Output Mode external digital speakers will not function until you change the output mode back to an auto sense or digital mode Sound cuts in and out Processor resources are being Shut down all open processor intensive applications used by other open applications Workstation appears to be locked The hard disk might be full 1 Before recording be sure there is enough free space up while recording audio on the hard disk 2 Try recording the audio file in a compressed format 132 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Solving Printer Problems Table 5 9 Printer Problems Problem Cause Solution Printer does not print Printer is not turned on and Turn the printer on and be sure it is online online The correct printer driver for 1 Install the correct printer driver for the application the application are not uM installed 2 Try printing using the MS DOS command DIR C gt printer port where printer port is the address of the printer being used If the printer works reload the printer driver LO If you are on a network you Make the proper network connections to the printer o might not have made the o connection to the printer E O Printer might have failed Run printer self test Printer does not turn on The cables might not be Reconnect all cables connected properly Printer prints garbled information The cor
44. slash or alternate delimiter character and your new password again as shown current password new password new password B NOTE Type carefully For security reasons the characters you enter do not appear on the screen 4 Press Enter The new password takes effect the next time you turn on the workstation SP i o m a se oO DESKTOP MANAGEMENT 53 333 NOTE See the National Keyboard Delimiter Characters section on page 54 for information about the ET alternate delimiter characters The power on password and setup password can also be changed using the Security options in Computer Setup Deleting a Power On or Setup Password To delete a power on or setup password 1 Turn on or restart the workstation If you are in Windows click Start Shut Down gt Restart the Computer 2 To delete the Power On password go to Step 3 To delete the Setup Password as soon as the workstation is turned on press and hold the F10 key until you enter Computer Setup Press Enter to bypass the title screen if necessary 3 49 NOTE If you do not press the F10 key at the appropriate time you must restart the computer and press ET and hold the F10 key again to access the utility Use the appropriate operating system shutdown process To delete the setup password run Computer Setup 3 When the key icon appears enter your current password followed by a slash or alternate delimiter character as shown current
45. the Power activated cooling fan is running LED flashes Red two times A fan might be blocked or not once every second followed turning 2 Open hood press power button and see if the by a two second pause and OR processor fan spins If not spinning be sure the fan s two simultaneous beeps are The CPU heatsink is not properly cable is plugged onto the system board header Be sure heard attached to the processor the fan is fully properly seated or installed 3 Replace the processor fan 4 Reseat CPU heatsink and verify that the fan assembly is properly attached TROUBLESHOOTING SCENARIOS AND SOLUTIONS 123 Table 5 3 Minor Problems Continued Problem Cause Possible Solution System does not power on and System unable to power on Press and hold the power button for less than four seconds the LEDs on the front of the If the hard drive LED turns green then workstation are not flashing i Removeitheexpansionicard 2 Replace the system board OR Press and hold the power button for less than four seconds If HDD LED does not illuminate then 1 Check that the unit is plugged into a working AC outlet 2 Open access panel and check that the power button harness is properly connected to the in line front panel I O device assembly connector 3 Check that the power supply cables are properly connected to the system board 4 Checkthe power supply functionality a Disconnect AC power b Remove all internal pow
46. the SCSI ID After you have given the hard drive a unique SCSI ID you can install the hard drive into your system 1 Select a drive bay in which to install the drive If installing more than one hard drive use the hard drive order in the following image Chapter 4 If installing the hard drive into the 5 25 inch bay you must install the optional bracket page 104 9 9 2999949 Merete 2 Simultaneously disengage the green tabs of the rail assembly and slide the rails out of the empty bay 3 Attach the rails to the hard drive by first inserting the hard drive rail assembly pins into one side of the hard drive screw holes Next gently flex open the opposite side of the hard drive rail assembly and insert the remaining pins into the holes in the hard drive If installing the hard drive into the 5 25 inch bay skip this step REMOVAL AND REPLACEMENT OF COMPONENTS 101 4 Push the drive into the selected bay until it snaps into place Then attach the power and SCSI cable to the drive 5 Insert the SCSI controller card into an available PCI expansion slot page 91 6 Connect the SCSI cable to the SCSI controller card 7 Connect the hard drive LED cable to the SCSI card and to the system board The LED header location is available on the system board image on the access panel The hard drive cable might have extra connectors for other hard drives but for clarity those connectors have been omitted in the following
47. the duct is not required CAUTION HP only ships DIMMs that are electrically and thermally compatible with this product AN Because third party DIMMs might not be electrically or thermally compatible they are not supported by HP To install the airflow duct if separated from the system fan assembly 1 Install the duct by pushing the duct toward the fan and snapping it into place The duct must be installed on the fan that is closest to the power supply See the previous image for proper orientation 80 REMOVAL AND REPLACEMENT PROCEDURES 2 Reinstall the system fan assembly page 80 Chapter 4 Power Supply 1 Disconnect power from the system page 68 remove the access panel page 74 remove the system fan assembly page 80 and lay the workstation on its side with the system board facing up 2 Disconnect the power supply from the system board 3 Disconnect the optical drives diskette drive hard drives and graphics card select models only from the power supply CAUTION Be sure you can differentiate which power cable was disconnected from the PCI Express x16 graphics card and which power cable was disconnected from the system board These two cables look very similar The PCI Express power cable has a black connector and the power cable has a white connector When power is present you must NEVER connect the PCI Express power cable to the system board If you do so the system board may be damaged and your warr
48. the processor fan spins If the processor fan is not spinning be sure the fan s cable is plugged onto the system board header Be sure the fan is fully properly seated or installed 3 Replace the processor fan 4 Reseat CPU heatsink and verify that the fan assembly is properly attached TROUBLESHOOTING SCENARIOS AND SOLUTIONS 125 Table 5 4 Power Supply Problems Continued Problem Cause Solution Power LED flashes Red once Power failure power supply is 1 Check if a device is causing the problem by removing every two seconds overloaded ALL attached devices Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 2 Check the power supply functionality a Disconnect AC power b Remove all internal power supply cables from the system board c Plugin AC power f the power supply fan spins and the BIST LED lights then the power supply is good Replace the system board ifthe power supply fan does not spin or the BIST LED does not light replace the power supply 126 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Solving Diskette Problems Table 5 5 Diskette Problems Problem Cause Solution Diskette drive light stays on Diskette is damaged In Microsoft Windows 2000 and Microsoft Windo
49. the workstation by requiring entry of a password to access applications or data each time the workstation is turned on or restarted The setup password specifically prevents unauthorized access to Computer Setup and can also be used as an override to the power on password That is when prompted for the power on password entering the setup password instead will allow access to the workstation A network wide setup password can be established to enable the system administrator to log in to all network systems to perform maintenance without having to know the power on password 494 NOTE System Software Manager and HP Client Manager Software allow remote management of Setup ET Passwords and other BIOS settings in a networked environment For more information visit http www hp com go EasyDeploy ESTABLISHING A SETUP PASSWORD USING COMPUTER SETUP Establishing a setup password through Computer Setup prevents reconfiguration of the workstation use of the Computer Setup F10 utility until the password is entered To establish a setup password using workstation setup 1 Turn on or restart the workstation If you are in Windows click Start gt Turn off gt Restart 2 As soon as the computer is turned on press and hold the F10 until you enter Computer Setup Press Enter to bypass the title screen if necessary 444 NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and ET press and hold the
50. through the Computer Setup F10 Utilities Table 3 3 Security Features Overview Feature Purpose How It Is Established Removable Media Boot Control Prevents booting from the removable media drives From the Setup Utilities menu Serial Parallel USB or Infrared Interface Control Prevents transfer of data through the integrated serial parallel USB or infrared interface From the Setup Utilities menu Power On Password Prevents use of the workstation until the password is entered This can apply to both initial system startup and restarts From the Setup Utilities menu Setup Password Prevents reconfiguration of the workstation use of the Setup Utilities until the password is entered From the Setup Utilities menu Network Server Mode Provides unique security features for workstations being used as servers From the Setup Utilities menu DriveLock Prevents unauthorized access to the data on specific hard drives From the Setup Utilities menu Master Boot Record Security Might prevent unintentional or malicious changes to the MBR of the current bootable disk and provides a means of recovering the last known good MBR From the Setup Utilities menu Ownership Tag Displays ownership information as defined by the system administrator during system startup protected by setup password From the Setup Utilities menu Kensington Cable Lock
51. tools HP also offers several solutions for controlling access to valuable components and information ProtectTools Embedded Security if installed prevents unauthorized access to data and checks system integrity and authenticates third party users attempting system access Security features such as ProtectTools the Hood Sensor Smart Cover Sensor and the Hood Lock Smart Cover Lock available on select models help to prevent unauthorized access to the internal components of the workstation By disabling parallel serial or USB ports or by disabling removable media boot capability you can protect valuable data assets Memory Change and Hood Sensor Smart Cover Sensor alerts can be automatically forwarded to system management applications to deliver proactive notification of tampering with a workstation s internal components SP i o m a sem oO DESKTOP MANAGEMENT 49 NOTE ProtectTools the Hood Sensor Smart Cover Sensor and the Hood Lock Smart Cover Lock are available as options on select systems Use the following utilities to manage security settings on the HP workstation W Locally using the Computer Setup Utilities B Remotely using HP Client Manager Software or System Software Manager This software enables the secure consistent deployment and control of security settings from a simple command line utility The following table and sections refer to managing security features of the workstation locally
52. 0 c eee rns 141 Power On Self Test POST and Error Messages 0 0 0 c eee e eee eee eee 143 A SCSI Devices SCSI Guideliries aehos chew RR eR hehe ded bREP NR Rae weeded RT ER deeb d 151 Using SCSISelect with SCSI Devices 0 00 ects 152 SMART iua iecit ce epee aoa ents ae deed dee tg Pie teenie added Atal Se en ante ee detain E ee dE 152 JUltlDerS eset kara doris e aee beet ae db eee ee ee MORS UE ee KERER eee a a 153 B SATA Devices SATA Guidelines Re ere e Hag OAs deere eee a eae eae CREER ERU aS 155 Boot Order ossis ded ed Edouard uet oe ru dero oda eed on 156 SATA Raid Configurations l llisseseeeee rr 157 C Ultra ATA Devices Ultra ATA Jumpets se tart k kaga wokka R e i eee nee DERE EERO Ee SE Eo RR bes E Re 159 Ultra ATA Cables 25e nee RED ETREIRR bud REESE Ru ARR RR EE duri 159 Drive Installation Guidelines 0 0 0 0000 ccc m Ih 159 Device Classes ssesseseeee rrr rers 160 Attach Sequence Rules by Class Priority lille 160 Attach Sequence Worksheet 0000 e cette eee 161 Additional Drive Application Notes 0 0 cee RII 163 SMART seren fatiu ye e e Pee den tee eeeee eee fies ees Reg EEE Ee eee EEO Ro oe eS 163 JumpetsS s agua buds dE ue dub eb pro REC EDU Dade tu taxis duae bea 164 CD ROM or DVD ROM Drive sssessesl hrs 164 D Connector Pins Enhanced Keyboard 0 00 c et hr rh 165 MOUSC i 3 secco mt css e i Ds semet SS ee b S ders st
53. AA e et 165 EthernetRd 45 iced o t LEE RIETI ERREUR ES TP AMETS i een AYER 165 ParallelInterface 2 reo hserncesreu onde OE et ented ie dekd bride epee tie dwade 166 Serial Interface 2 iia sy eei eb VE Ober han Re Rd bee Aad eed eae hates areas 166 Dm 166 IEEE 1394 Lube ib uetUbU eI aU b ERU Ne RENE Rn UN aeu iM m id 167 MICrOPNONE CET 167 Headplione 43 xe dup e pu RU puer ke RU Ede pre uu Ea o E etg 167 Line In Audio 2357s erra dee phe ee a ad ly ha fideo MERECE 167 Line out AUdiO 2 zie eel bad ord abinien dead sedate tte p EG Ee Ladd page be iei ieri oad 168 Witte SCSWis snes es ol ED EI LC 168 SATA syst AR ae ee i ee ee ea be aes Be he Boa a 169 Monitor VGA Jeamane aiae a aa mae eet nos eae ta seeded albus ace Gas ale he se RES quee equ nei dr 170 Monitor DVI ies b Rc RERO RES Db OR hae Vu teed pede ee best 170 ATA ATAPI IDE Standard Drive Cable 0 0000 eh 171 24 Pin Power Maln adepta tee cp ER a aad PR estan atari ale a EN 172 6 Pin Power Auxiliary System Board llssesselsleseeeee hr 172 8 Pin Power for Processors 0 hr rh 173 6 Pin Power Auxiliary PCI Express sssssesseee e ru 173 T System Board Designators Power Cord Set Requirements Routine Care General Cleaning Safety Precautions slssilee ree 179 Maximizing the Airflow selle RR HX RI mu 179 Cleaning the Workstation Case lissssseleee rer 179 Cleaning the Keyboard 2 x se
54. Boot Order restart the workstation and press F9 when the F10 Setup message appears on the screen After POST is completed a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The workstation then boots from the selected non default device for this one time Controller Order Allows you to specify the order of the attached hard drive controllers The first hard drive controller in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE The selection will not appear if all hard drives are attached to the embedded IDE controllers Security Setup Allows you to set and enable setup administrator password Password NOTE f the setup password is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings under Windows Power On Allows you to set and enable power on password Password Smart Cover Allows you to disable cover removal sensor or to notify user if sensor has been activated System IDs Allows you to set W Asset tag 16 byte identifier and ownership tag 80 byte identifier displayed during POST W Chassis serial number or Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the s
55. DPS test Clean virus Run SCANDISK check for bad sectors Boot from hard drive Apply Restore CD if applicable Replace hard drive d Boot from Replace hard drive Y Fix bad sectors hard drive Done 5 c o 2 2 lt NO OS LOADING FROM HARD DRIVE 199 No OS Loading from Diskette Drive O S not loading No OS Loading from diskette drive From Diskette Drive N Install bootable diskette and Non System Disk message diskette in drive reboot computer Check diskette for Boot Go to uu system files Try from another Non Functioning different diskette device Device N Install bootable diskette in drive diskette and reboot computer N Enable drive and cold boot computer D drive enabled in Computer Setup Y Notes Factory Recommended Clear CMOS Booting Priority 1 CD ROM drive if bootable 2 Diskette drive 3 Hard drive Go to 4 Network Change boot priority see notes Non Functioning Device 200 QUICK TROUBLESHOOTING FLOWS No OS Loading from CD ROM Drive No O S Loading No OS Loading bid n From CD ROM Drive Y Install bootable CD in drive CD and reboot computer Try another Install bootable CD bootable CD Notes Factory Recommended Booting Priority N 1 CD ROM drive if bootable 2 Diskette drive Booting N Go to 3 Hard drive from another Non F
56. Data Unused Ground AB o 45 VDC Clock Unused Ethernet RJ 45 Ethernet Connector Mild Pin WON Signal Transmit Data Transmit Data Receive Data Unused co 0o O Unused Receive Data Unused Unused ENHANCED KEYBOARD 165 a AX UO en o a 2 lt Parallel Interface Parallel Connector 6000000000000 e00000000000 A y Pin Signal Pin Signal Pin Signal 1 Strobe 7 Data Bit 5 13 Select 2 Data Bit 0 8 Data Bit 6 14 Auto Linefeed 3 Data Bit 1 9 Data Bit 7 15 Error 4 Data Bit 2 10 Acknowledge 16 Initialize Printer 5 Data Bit 3 11 Busy 17 Select IN 6 Data Bit 4 12 Paper End 18 25 Signal Ground Serial Interface Serial Connector Pin Signal EF Carrier Detect Receive Data O OO0O 3 Transmit Data OO J Data Terminal Ready N 4 5 Signal Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator USB Connector Pin Signal 1 5 VDC 2 Data GAl 3 Data X uw X 4 Ground 166 CONNECTOR PINS IEEE 1394 IEEE 1394 Connector Pin Signal 1 power 2 gnd tpb 4 tpb 5 tpa 6 tpa Microphone Microphone Connector 1 8 inch Pin Signal 1 Tip Audio 2 Ring Power i eA 3 Shield Ground Headphone Headphone Connector 1 8 inch Pin Signal 1 Tip Audio Left 2 Ring Audio Right A Ie 3 Shield Ground Li
57. Ds is difficult or Wrong or poor quality media 1 Tryusing a slower recording speed impossible type 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufacturers 140 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Solving Internet Access Problems Table 5 17 Internet Access Problems Problem Cause Solution Unable to connect to the Internet Internet Service Provider ISP account is not set up properly Verify Internet settings or contact the ISP for assistance Modem is not set up properly Reconnect the modem Verify the connections are correct using the quick setup documentation Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on Chapter 5 The CAT5 10 100 1000 cable is disconnected Connect the CAT5 10 100 cable between the cable modem and the workstations s RJ 45 connector If the connection is good the PC LED light on the front of
58. F10 key again to access the utility If you are using a PS 2 keyboard you may see a Keyboard Error message disregard it SP i o m en se oO 3 Select Security gt Setup Password and follow the on screen instructions DESKTOP MANAGEMENT 51 4 Before exiting select File gt Save Changes and Exit ESTABLISHING A POWER ON PASSWORD USING WORKSTATION SETUP Establishing a power on password through Computer Setup prevents access to the workstation when power is turned on unless the password is entered When a power on password is set Computer Setup presents Password Options under the Security menu The password options include Network Server Mode and Password Prompt on Warm Boot When Network Server Mode is disabled the password must be entered each time the workstation is turned on when the key icon appears on the monitor When Password Prompt on Warm Boot is enabled the password must also be entered each time the workstation is rebooted When Network Server Mode is enabled the password prompt is not presented during POST but any attached PS 2 keyboard will remain locked until the user enters the power on password To establish a power on password through workstation setup 1 Turn on or restart the workstation If you are in Windows click Start gt Shut Down gt Restart 2 As soon as the computer is turned on press and hold the F10 until you enter Computer Setup Press Enter to bypass the title screen if necessary
59. HP Workstation xw6200 Service and Technical Reference Guide O invent Copyright Information 2004 Copyright Hewlett Packard Development Company L P Part number 361758 001 First Edition June 2004 Second Edition August 2004 Third Edition October 2004 Warranty Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material The information in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Trademark Credits The HP Invent logo is a trademark of Hewlett Packard Company in the U S and other countries Microsoft and Windows are trademarks of Microsoft Corporation in the U S and other countries Red Hat is a registered trademark of Red Hat Inc Linux is a registered trademark of Linus
60. ING Do not exceed 500 W of total continuous output power Power Supply Specifications Table 1 7 Power Supply Specifications Full Ranging Input No Line Select Switch Yes Active Power Factor Correction APFC Input Current is nearly Yes 1 2 a non APFC PS Chapter 1 Passive Power Factor Correction PFC No Operating Voltage Range 90 264 VAC 118 VAC Rated Voltage Range 100 240 VAC Rated Line Frequency 50 60 Hz 400Hz Operating Line Frequency Range 47 66 Hz 393 407Hz Rated Input Current 9A 9A Maximum Rated Power 500W Heat Dissipation Typical 1228 9 btu hr Maximum 2625 4 btu hr Power Supply Fan 92mm variable speed PS Size wide x high x deep 97 8mm x 149 9mm x168 10mm ENERGY STAR compliant Yes FEMP Standby Power Compliant 2W in S5 Power Off No POWER SUPPLY AND COOLING 21 Table 1 7 Power Supply Specifications BIST LED Yes Surge Tolerant Full Ranging Power Supply Withstands power surges up to 2000V Power Consumption and Cooling The following table shows the power consumption for a typical configuration based on primary power consumptions B Two processors 2x3 6GHz Xeon B 1 GB memory 2x512 MB Two hard drives 2xSATA 40 GB DVD ROM drive PCI Express graphics card FX1300 Diskette drive One monitor Table 1 8 Power Consumption and Cooling Input
61. MOVAL AND REPLACEMENT PROCEDURES Processor Heatsink Removing the CPU Heatsink aware that different variations of the CPU heatsinks exist but the overall procedures listed are sufficient to assist you in removing the CPU heatsink Chapter 4 E NOTE The following illustrated CPU heatsink is typical of what you might have in your workstation Be 1 Turn on the workstation and enter Computer Setup F10 page 35 Let the workstation run in this mode for five minutes This action warms the thermal interface material between the CPU heatsink and processor so that the thermal bond loosens and can more easily be broken CAUTION If you remove the CPU heatsink while the thermal pad is cold you could lift the processor out AN of the socket even if the socket is closed This could damage the processor and the processor socket B NOTE Windows in idle state does not provide sufficient heat to warm the compound 2 After warming the thermal interface quickly shut down the system disconnect power from the System page 68 remove the access panel page 74 and lay the workstation on its side with the system board facing up 3 Remove the four processor screws slowly making sure to loosen all the screws evenly Loosen one pair of diagonally opposite screws 1 until the screw shanks disengage from the system board then loosen the remaining pair 2 Do not fully loosen one screw then move on to the next Loosen all of the screw
62. N A HDD LED connector P60 SATAO Primary serial ATA SATA connector P61 SATA1 Second serial ATA SATA connector P5 FRNT P Main power HDD LED connector P53 N A Serial port P70 CPU1FAN Primary CPU fan header P71 CPU2FAN Secondary CPU fan header P8 RCHFAN1 Primary chassis fan header P9 RCHFAN2 Secondary chassis fan header SW50 N A Clear CMOS switch push button XBT BAT Battery retainer MMX1 DIMM1 Memory slot MMX2 DIMM2 Memory slot MMX3 DIMM3 Memory slot MMX4 DIMM4 Memory slot XU1 CPU1 Primary processor socket XU2 CPU2 Secondary processor socket XU15 N A ROM socket 176 SYSTEM BOARD DESIGNATORS Appendix F Power Cord Set Requirements The power cord set flexible cord or wall plug received with this product meets the requirements for use in the country where you purchased the equipment If you must obtain a power cord for a different country you should purchase a power cord that is approved for use in that country The power cord must be rated for the product and for the voltage and current marked on the product s electrical ratings label The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product In addition the diameter of the wire must be a minimum of 0 75 mm or 18 AWG and the length of the cord must be between 6 feet 1 8 m and 12 feet 3 6 m If you have questions about the type of power cord to use contact the HP authorized service provider LL E o
63. NE Meee Coke ahd ee ord ane wale kes 115 fie HP Insight Diagnostics Offline Edition 00 tte 115 2 Key Features and Benefits lille 115 8 Theory of Operation rss miasa aips cee ee 115 Diagnostic Utility on CD llllesseeeese RII 3 rs 116 Download the ISO Image isslssssssseseee rn 116 Userintenace P E RM 117 Diagnostic Error Codes uslllseeseelleleleeel rhe 121 Diagnostic Light Codes ssssssssseseee e rn 121 Troubleshooting Scenarios and Solutions 0 0 eee ees 123 Solving Minor Problems ssssesesees tees 123 Solving Power Supply Problems sssesseese eee 125 Solving Diskette Problems ssseseeseeeeeeee rn 127 Solving Hard Drive Problems llsissesese ne 128 Solving Display Problems 0 000 cece hh 130 Solving Audio Problems lssssesseesee hr 131 Solving Printer Problems lsslselsesle re 133 Solving Keyboard and Mouse Problems lesse eese 133 Solving Front Panel Component Problems 0 000 eee e eee eee ees 134 Solving Hardware Installation Problems llle 136 Solving Network Problems 00000 cece tte eee eee 137 Solving Memory Problems 000 cece eet tees 139 Solving Processor Problems 0000 c cece tte ene ee 139 Solving CD ROM and DVD Problems 00 0 0 cette tees 140 Solving Internet Access Problems 000 0
64. Operation Insight Diagnostics Offline Edition operates in offline mode only The operating system is not running and software information from the system is not available to the diagnostics Offline Survey is available to display the current system configuration The Insight Diagnostics Test feature provides the capability to test functionality of all the major hardware components in the system The Test feature is designed to be flexible to enable the user to customize test selections by providing different modes and types of testing LED COLOR DEFINITIONS 115 A Quick Test provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention A Complete Test provides a predetermined script where each hardware component is fully tested You can select Interactive or Unattended tests This will change the devices tested during the Complete Test There are more tests available in the interactive mode but these require user intervention A Custom Test provides the most flexibility in controlling the testing of a system The Custom Test mode enables the user to specifically select which devices tests and test parameters are run Users are provided the ability to select tests that do not require any user interaction through the Interactive and Unattended tests modes Diagnostic Utility on CD HP Insight Diagnostics is available on the Documentation Library CD that was shipped with your workst
65. Power Consumption 120Vac 60Hz Typical operating mode 360 W 1228 9 btu hr Windows XP Idle 201 W 685 9 btu hr Hibernate mode S4 6 4 W 21 84 btu hr Power Off S5 6 4 W 21 84 btu hr a Approximate values 444 NOTE When you turn off your workstation with the power button on the front panel the power ET consumption falls below 10 W To reach zero power consumption either unplug the workstation from the power outlet or use a power strip with a switch For additional information on power saving features refer to your operating system documentation System Fans and Airflow The workstation includes two rear system fans one CPU heatsink fan for each processor CPU plus optional front system fans 22 PRODUCT OVERVIEW Resetting the Power Supply If an overload triggers the power supply overload protection all power is immediately cut To reset the power supply unit 1 Disconnect the power cord 2 Determine what caused the overload and fix the problem 3 Reconnect the power cord and reboot the workstation When you power down the workstation through the operating system power consumption falls below the low power consumption but does not reach zero This on off feature extends the life of the power supply Environmental Specification Table 1 9 Environmental Specifications Temperature operating 40 to 95 F 5 to 35 C Temperature non operating 40 to 140 F 40 to 60
66. Provision Prevents entire system theft only Install a Kensington cable lock to secure the workstation to a fixed object Padlock Loop Prevents access panel from being removed This loop can also be used to secure the unit to a fixed object Install a padlock Access Panel Key Lock Standard Prevents removal of the access panel and all internal components including optical and floppy drives Lock the access panel 50 SYSTEM MANAGEMENT Table 3 3 Security Features Overview Continued Feature Purpose How It Is Established Hood Lock Smart Cover Lock Prevents removal of the access panel and all Install a hood lock Optional internal components including optical and floppy drives Eliminates the need for a physical key by enabling password protected locking amp unlocking by a local or remote user Universal Chassis Clamp Lock The version without a cable discourages Install a chassis clamp lock Optional access panel removal and prevents theft of IO devices The version with a cable additionally prevents entire system theft and allows multiple systems to be secured with a single cable Hood Sensor Optional Notifies a local or remote user when the Install an intrusion sensor chassis access panel has been opened For more information about Computer Setup refer to Computer Setup Menu section on page 37 Password Security The power on password prevents unauthorized use of
67. Replace the battery with the same or equivalent type as recommended by the manufacturer The battery in this system is a lithium battery that does not contain any heavy metals However to protect the environment do not dispose of batteries in household waste Return used batteries either to the shop from which you bought them to the dealer from whom you purchased your system or to HP so that they can either be recycled or disposed of in the correct way Returned batteries will be accepted free of charge WARNING Metallic particulates can be especially harmful around electronic equipment This type of A contamination may enter the data center environment from a variety of sources including but not limited to raised floor tiles worn air conditioning parts heating ducts rotor brushes in vacuum cleaners or printer component wear Because metallic particulates conduct electricity they have an increased potential for creating short circuits in electronic equipment This problem is exaggerated by the increasingly dense circuitry of any electronic equipment Over time very fine whiskers of pure metal can form on electroplated zinc cadmium or tin surfaces If these whiskers are disturbed they may break off and become airborne possibly causing failures or operational interruptions For over 50 years the electronics industry has been aware of the relatively rare but possible threat posed by metallic particulate contamination During rece
68. TING User Interface NAVIGATION The Insight Diagnostics home page contains the following tabs Survey Test Status Log and Help These tabs separate the major functions of Insight Diagnostics SURVEY TAB When the Survey tab is selected the Survey menu displays and enables you to view important system configuration information The Summary view limits the amount of data displayed while the Advanced view shows all the data in the selected category Regardless of whether you choose Advanced or Summary the following categories of information are available on the Survey menu Overview The Overview view gives you a listing of general information about the computer All The All view gives a listing of all information about the computer Architecture The Architecture view shows the type of bus the computer uses In addition if the bus is PCI information about the PCI configuration is displayed Chapter 5 Asset Control The Asset Control view shows the serial number of the computer system identification number Communication The Communication view shows information about the computer parallel LPT and serial COM port settings USB and network controller information Graphics The Graphics view shows information about the graphics subsystem of the computer This includes information about the graphics card mode and ROM Input Devices The Input Devices view shows information about the type of keyboard mouse
69. abletop workstations with ground cord of one megohm 10 resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Tools and Software Requirements Torx T 15 screwdriver or Flat bladed screwdriver can be used in place of the Torx screwdriver Diagnostics software Screws The screws used in the workstation are not interchangeable They might have standard or metric threads and might be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the removed part then returned to their proper locations 66 REMOVAL AND REPLACEMENT PROCEDURES A ex Batterij niet weggooien maar inleveren als KCA Special Handling of Components The following components require special handling when servicing the workstation Cables and Connectors Cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector or pull strap whenever possible In all cases avoid ben
70. ading Technology can benefit you test your system by turning the feature on To do this run Computer Setup F10 during the boot process and select Advanced gt Processors gt Hyper Threading and enable the Hyper Threading Technology Chapter 1 NOTE The Hyper Threading Technology is recommended for use with Windows XP systems This technology is detected by the system and is turned on in the operating system after it is enabled in the system BIOS NOTE The Hyper Threading Technology is not recommended for use with Windows 2000 based workstations NOTE With the release of Red Hat Enterprise Linux WS 3 0 Hyper Threading Technology is compatible with Linux based systems Before this technology can be enabled an SMP kernel must be installed on your system For more information about the Hyper Threading Technology visit the Intel website at http www intel com HYPER THREADING TECHNOLOGY 25 26 PRODUCT OVERVIEW Chapter 2 Installing or Restoring the Operating System A This chapter describes the installation and restoration of the operating system W Installing the Operating System and Software on page 28 m Restoring the Operating System on page 31 B Protecting the Software on page 31 B Ordering Backup Software on page 32 If the workstation was shipped with a preinstalled OS it is configured automatically the first time the workstation is turned on CAUTION Adding optional hardware devices
71. afe to turn off all power to the workstation 36 SYSTEM MANAGEMENT Computer Setup Menu NOTE The following content is subject to change with new firmware releases so your menu may be different than shown below Table 3 1 Computer Setup Menu Descriptions Heading Option Description File System Lists product name processor type speed stepping cache size L1 L2 system ROM family and Information version installed memory size chassis serial number integrated MAC for enabled or embedded NIC if applicable and asset tracking number About Displays copyright information Set Time and Enables you to set system time and date Date Save to Saves system configuration including CMOS to a formatted blank 1 44 MB diskette in the Diskette CPQsetup txt file Save Restore for is supported Restore from Diskette Restores system configuration from a diskette Set Defaults and Exit Restores factory default settings which includes clearing any established passwords Ignore Changes and Exit Exits Computer Setup without applying or saving any changes Save Changes and Exit Saves changes to system configuration and exits Computer Setup Chapter 3 COMPUTER SETUP F10 37 Table 3 1 Computer Setup Menu Descriptions o stil Heading Option Description
72. al 5 BLK GND 6 BLK GND 174 CONNECTOR PINS Appendix E System Board Designators LL AX o D 2 lt This appendix lists the system board designators for this system Table E 1 System Board Designators Designators Silkscreen Component N A N A Mounting holes N A N A LED 5V_AUX power indicator D13 N A Power LED E14 N A Boot block header jumper E49 N A Clear password header jumper J20 SLOT3 PCI PCI slot J21 SLOT4 PCI PCI slot J22 SLOT5 PCI PCI slot J23 SLOT2 PCI PCI slot J31 SLOT6 PCI E X8 PCI Express slot J41 SLOT1 PCI E X16 PCI Express x16 slot for graphics J50 N A Parallel port J68 N A Stacked keyboard mouse connector J9 N A Stacked RJ45 Dual USB J10 N A Quad stacked USB J83 N A Triple stacked audio jack J87 N A Reset header P1 N A Power supply connector 24 pin P2 N A Second power supply connector P3 N A Processor 12V header P10 FDD Diskette drive connector 175 Table E 1 System Board Designators Designators Silkscreen Component P101 SEC Security board connector P7 CD CD analog audio connector P11 AUX Auxiliary audio connector P124 SLND Hood lock header P20 IDEP Primary IDE connector P21 IDES Secondary IDE connector Multi bay Connector P23 AUDFRNT Front panel audio header P24 FRNT USB Front panel USB connector P27 MBAY Multi bay header P29 J90
73. and other input devices connected to the computer Internal Conditions The Internal Conditions view shows information about the health of the computer This includes fan temperature and power supply information Memory The Memory view shows information about all memory in the computer This includes memory on the board and any memory modules installed Miscellaneous The Miscellaneous view shows information obtained from the computers configuration memory CMOS BIOS data area Interrupt Vector table and diagnostics component information Multimedia The Multimedia view shows information about all multimedia devices in the computer This includes audio devices installed Resources The Resources view shows the system device resource usage information This includes information about I O memory IRQ slot and bus usage Storage The Storage view shows information about storage media connected to the computer This list includes all fixed disks floppy drives and CD ROM drives System The System view shows product type processor type and speed and coprocessor information Also shown in this display is information about all ROMs in the computer TEST TAB The Insight Diagnostics utility provides the capability to test all the major pieces of hardware in the system You can select from several types of tests Quick Test Provides a predetermined script where a sample of each hardware component is exercised and requires n
74. anty voided To see a picture of the PCI Express cable and where it must be connected refer to the PCI or PCI Express Installation section on page 91 4 Remove the four screws 1 from the back panel 5 Slide the power supply toward the front and lift up 2 to remove it from the chassis To install the power supply reverse the previous steps REMOVAL AND REPLACEMENT OF COMPONENTS 81 Memory Memory Module Features W 4memory slots for DIMMS Em 256 MB 512 MB 1 GB and 2 GB pairs B 8 GB maximum configuration 4 GB maximum on Windows and 16 GB maximum on Linux W Supports single channel or dual channel DIMMs W Supports DDR2 400 B No support for mirroring no spare DIMM support W Standard ECC 72 bit ECC W Enhanced ECC x4 SDDC or 144 bit ECC in dual channel mode when all DIMMs are x4 B DED retry Memory Module Requirements B Use only industry standard registered PC2 3200 DIMMs B Match DIMM pairs by size and type M No support for unbuffered memory Removing Memory Module 1 Disconnect power from the system page 68 remove the access panel page 74 lay the workstation on its side with the system board facing up If an airflow duct is installed remove the system fan assembly page 80 to gain access to the DIMMs CAUTION To ensure that memory modules are not damaged during removal or installation power off ZN the workstation and unplug the power cord from the AC power outlet Wait until the LED on the back of
75. ard These two cables look very similar The PCI Express power cable has a black connector and the power cable has a white connector When power is present you must NEVER connect the PCI Express power cable to the system board If you do so the system board may be damaged and your warranty voided To see a picture of the PCI Express cable and where it must be connected refer to the PCI or PCI Express Installation section on page 91 49 NOTE Make note of the cable connections before disconnecting them from the system board Refer to ET Power Connections to Drives section on page 95 for more information 3 Slide the system board forward 1 to disengage the plastic mounting standoffs from the chassis 4 Liftthe system board out 2 of the chassis being careful not to damage the cables and rear panel connectors To replace the system board 1 Insert straight down and make sure all system board standoffs engage with the keyholes in the chassis NOTE Be sure the system board connectors engage correctly with the rear I O panel 110 REMOVAL AND REPLACEMENT PROCEDURES 2 Push back while maintaining downward pressure on the board so all standoffs remain engaged Ey NOTE You only need to push back while engaging the first screw Chapter 4 WARNING The system board is not secure until the CPU heatsinks are installed 3 Install the heatsink page 106 REMOVAL AND REPLACEMENT OF COMPONENTS 111 112
76. ards attach the lip of the support arm over the chassis slot 1 and pull the lower part of the arm over the PCI retainer 2 m For tall cards attach the lip of the support arm under the chassis slot 1 and pull the lower part of the arm over the PCI retainer 2 REMOVAL AND REPLACEMENT OF COMPONENTS 87 Chapter 4 PCI Retainer 1 Disconnect power from the system page 68 remove the access panel page 74 and lay the workstation on its side with the system board facing up 2 Open the PCI retainer by pressing down on the two green clips at the ends of the retainer and rotating the retainer towards the back of the system 88 REMOVAL AND REPLACEMENT PROCEDURES PCI Express PCI Express is a new hardware interconnect standard for example I O slots PCI Express is a point to point architecture and uses a serial data transmission protocol A single PCI Express lane consists of 4 wires and is capable of transmitting 250 MB sec in a single direction or 500 MB sec in both directions simultaneously This bandwidth is not affected by what is happening on other PCI Express buses or legacy PCI PCI X buses provided that total bandwidth can be handled by the CPU and the memory subsystem The transmission protocol is somewhat similar to that used for a LAN connection and contains error correction and detection packet addressing and other network features Chapter 4 PCI Express improves system attributes PCI Express enables a low pow
77. are hard drives two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule The rules allow for Keeping the hard drive on a separate controller channel maximizes drive performance until a fourth device is added Keeping the hard drives and removable media drives on separate controller channels maximizes compatibility Keeping the hard drive and the writable optical drive on separate controller channels maximizes optical drive reliability Attach Sequence Worksheet Use the worksheet below for obtaining optimum system performance when setting up a workstation with multiple drives Use the General Attach Sequence Rule to determine the best drive installation sequence Table C 3 Attach Sequence Worksheet Device Name Device Class Position Controller Name Device Number Number Two examples of how to use the worksheet are M Three device installation W Four device installation as o e D 2 2 lt Example 1 Three Device Installation Sample DRIVE INSTALLATION GUIDELINES 161 A system has three devices Ultra ATA 100 hard drive CD ROM drive and a DVD drive Using the Device Class Table the devices can be identified as W Ultra ATA 100 hard drive Class 1 m DVD drive Class 2 W CD ROM drive Class 3 Table C 4 Attach Sequence Worksheet Three Device Installation Sample Device Name Device Class Position Controll
78. arized in the Error Log Select the Print button to print or save the report If the diagnostics utility detects an error during a test the user can mouse over the failed text in the Status tab to display additional information for the type of error and the error code To view all test failure information select the Error Log To view the status of all testing that has been performed select the Log tab STATUS TAB The Status tab displays the status of the selected tests The type of test executed for example Quick Complete Custom is displayed The main progress bar displays the percent complete of the current set of tests While testing is in progress a Cancel testing button which will cancel the test job is displayed After testing has completed the Cancel testing button is replaced with two buttons Select New Tests and Retest The Select New Tests button allows you to go back to the previous test selection page to select a new set of tests The Retest button will retest the last set of tests executed This enables you to re run the set of tests without having to go back to the test selection page The Status page also shows B The devices being tested W The tests that are running B The overall elapsed time The individual elapsed test times W The condition status of each test 118 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING LOG TAB The Log tab consists of three views Test Log Displays all tests that have been exec
79. at can be changed to always attempt to PXE boot HP and Altiris have partnered to provide tools designed to make the task of corporate PC deployment and management easier and less time consuming ultimately lowering the total cost of ownership and making HP PCs the most manageable client PCs in the enterprise environment Software Updating and Management HP provides several tools for managing and updating software on desktops and workstations HP Client Manager Software Altiris Client Management Solutions System Software Manager Proactive Change Notification and Subscriber s Choice HP Client Manager Software HP Client Manager Software HP CMS assists HP customers in managing the hardware aspects of their client workstations with features that include B Detailed views of hardware inventory for asset management W PC health check monitoring and diagnostics E Proactive notification of changes in the hardware environment B Web accessible reporting of business critical details such as machines with thermal warnings memory alerts and more B Remote updating of system software such as device drivers and ROM BIOS W Remote changing of boot order W Configuring the system BIOS settings For more information on the HP Client Manager visit http www hp com go im Altiris Client Management Solutions HP and Altiris have partnered to provide comprehensive tightly integrated systems management solutions to reduce the cost of owning HP
80. ation To start the diagnostic utility on the Documentation Library CD 1 Turn on your workstation and press the F10 key during the initial boot process to enter the Computer Setup F10 Utility page 35 2 Select your language from the list and press the Enter key In the Computer Setup Utilities menu four headings are displayed File Storage Security and Advanced 3 Use the right arrow key to select Storage Use the down arrow key to select Boot Order then press Enter 4 Select CD ROM Drive and enable it as a bootable device by pressing the F5 key if not already enabled pressing the F5 key again disables the device 5 Setthe CD ROM Drive to the top of the boot order To do this select CD ROM press the Enter key and use the up arrow to move it to the top of the boot order 6 To apply and save changes press the F10 key and select File gt Save Changes and Exit 7 Insert the Documentation Library CD into the workstation 8 Restart your system and HP Insight Diagnostics launches automatically Download the ISO Image To download the latest diagnostic utility 1 Visit http www hp com Click the Support amp Drivers link Click the Download driver and software radio button Enter your product number for example xw6200 in the text box and press the Enter key Select your OS Click the Diagnostic link Nn o OC FF WO N Locate HP Insight Diagnostics and click Download 116 SYSTEM DIAGNOSTICS AND TROUBLESHOO
81. ation a ROMPaq CD into the CD drive DESKTOP MANAGEMENT 45 SP o m a sem oO 3 Turn on the workstation If no ROMPag diskette or ROMPaq CD is found you will be prompted to insert one and restart the workstation If a setup password has been established the Caps Lock light will turn on and you will be prompted to enter the password 4 Enter the setup password If the system successfully starts from the diskette and successfully reprograms the ROM then the three keyboard lights will turn on A rising tone series of beeps also signals successful completion 5 Remove the diskette or CD and turn the power off 6 Turn the power on again to restart the workstation The following table lists the various keyboard light combinations used by the Boot Block ROM when a PS 2 keyboard is attached to the workstation and explains the meaning and action associated with each combination Table 3 2 Keyboard Light Combinations Used by Boot Black ROM FailSafe Boot Keyboard LED Activity State Message Block Mode Num Lock On ROMPaq diskette or ROMPaq CD not present is bad or drive not ready Caps Lock On Enter password Num Caps Blink On in sequence Keyboard locked in network mode Scroll Lock one at a time N C SL Num Caps On Boot Block ROM Flash successful Turn power off then on to reboot Scroll Lock NOTE Diagnostic lights do not flash on USB keyboards Replicating the Setup The followin
82. ation is turned on press and hold the F10 key until you enter Computer Setup Press Enter to bypass the title screen if necessary 339 NOTE f you do not press the F10 key at the appropriate time you must restart the workstation and ET press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you may see a Keyboard Error message disregard it 3 Select Security gt Smart Cover gt Cover Lock gt Lock option 4 Before exiting select File Save Changes and Exit UNLOCKING THE SOLENOID LOCK To unlock the solenoid lock 1 Turn on or restart the workstation If you are in Windows click Start gt Shut Down Restart 2 As soon as the workstation is turned on press and hold the F10 key until you enter Computer Setup Press Enter to bypass the title screen if necessary 494 NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and ET press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you may see a Keyboard Error message disregard it 3 Select Security gt Smart Cover gt Cover Lock gt Unlock 4 Before exiting select File gt Save Changes and Exit USING THE FAILSAFE KEY If you enable the hood lock and cannot enter your password to disable the lock you will need a FailSafe Key to open the workstation side access panel You will need the key in any of the following circumstances SP i o m Q dem oO
83. be located close to an easily accessible power outlet WARNING Protecting your Ears If your system is a multimedia model or if you have installed a sound card in your system always turn the volume down before connecting the headphones or speakers This prevents discomfort from unexpected noise or static Listening to loud sounds for prolonged periods of time may permanently damage your hearing Before putting on headphones place them around your neck and turn the volume down When you put on the headphones slowly increase the volume until you find a comfortable listening level When you can hear comfortably and clearly without distortion leave the volume in that position WARNING Removing and Replacing the Cover For your safety never remove the system side cover without first disconnecting the power cord from the power outlet and removing any connection to a telecommunications network If a Power Protection Device is fitted to your system you must shut down your computer using its on off switch then remove the power cord before removing the system s side cover Remove the Power Protection Device cables before any servicing operation Always replace the side cover before switching the system on again IMPORTANT SAFETY WARNINGS IX WARNING Battery Safety Information There is a danger of explosion if the battery is incorrectly AN installed For your safety never attempt to recharge disassemble or burn an old battery
84. ble between CD or DVD ROM drive and the system board Digital CD audio is Enable digital CD audio not enabled 1 From the Control Panel select System 2 On the Hardware tab click the Device Manager button 3 Right click the CD DVD device and select Properties 4 Onthe Properties tab be sure Enable digital CD audio for this CD ROM device is checked Headphones or devices Turn on and use headphones or external speakers if connected to the line out connected or disconnect headphones or external connector mute the internal speakers speaker Volume is muted 1 From the Control Panel program click Sound Speech and Audio Devices then click Sounds and Audio Devices 2 Click the Mute checkbox to remove the check mark from the box Computer is in Hibernate Press the power button to resume from Hibernate mode mode Noise or no sound comes out of 1 If using digital speakers that have a stereo jack and the speakers or headphones want the system to auto switch to digital use a stereo to mono adapter to properly engage the auto sense feature or use the multimedia device properties to manually switch the audio signal from analog to digital 2 If the headphones have a mono jack use the multimedia device properties to switch the system to analog out NOTE f you set digital as the Output Mode the internal speaker and external analog speakers will no longer output audio until you switch back to an auto
85. c o 2 2 lt A power cord should be routed so that it is not likely to be walked on or pinched by items placed on it or against it Particular attention should be paid to the plug electrical outlet and the point where the cord exits from the product 177 178 POWER CORD SET REQUIREMENTS Appendix G Routine Care General Cleaning Safety Precautions 1 Never use solvents or flammable solutions to clean the workstation 2 Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the workstation when cleaning with liquids or damp cloths Always unplug the workstation before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it o a A Q Wear safety glasses equipped with side shields when cleaning the keyboard Maximizing the Airflow Keep your workstation in an area where the airflow to the front and rear of the system is not obstructed W f possible keep the unit off of surfaces where dust can gather o ES o c D 2 2 lt W Keep the back of the unit at least 6 inches away from a wall or other obstruction E Keep the front of the unit clear of any obstruction that keeps air from entering the front of the system W Remove any dust on the front panel vent area and the rear fans with a small vacuum compressed air dust rag Cleaning the Workstation Case Follow previously stated safe
86. client PCs HP Client Manager Software is the foundation for additional Altiris Client Management Solutions that address W inventory and Asset Management m SW license compliance m PCtracking and reporting m Lease contract fixing asset tracking B Deployment and Migration m Microsoft Windows XP Professional or Home Edition migration m System deployment m Personality migrations B Help Desk and Problem Resolution m Managing help desk tickets DESKTOP MANAGEMENT 43 SP i o m a sem oO m Remote troubleshooting m Remote problem resolution m Client disaster recovery W Software and Operations Management m Ongoing desktop management m HP system SW deployment m Application self healing For more information and details on how to download a fully functional 30 day evaluation version of the Altiris solutions visit http h18000 www1 hp com im prodinfo html deploy For more information visit http www hp com go EasyDisplay System Software Manager System Software Manager SSM is a utility that lets you update system level software on multiple systems simultaneously When executed on a PC client system SSM detects both hardware and software versions then updates the appropriate software from a central repository also known as a file store Driver versions that are supported by SSM are denoted with a special icon on the software the driver download Web site and on the Support Software CD To download the utility or to obta
87. ct drive 159 cables power 95 cables and connectors 67 cautions adding devices 27 batteries 67 cable routing 151 cables 67 68 cooling fan cover lock security 57 FailSafe Key 58 installation 27 keyboard cleaning 180 keyboard keys 180 CD ROM and DVD ROM jumpers 164 CD ROM drive See optical drive chain termination SCSI 151 changing password 53 cleaning keyboard 180 monitor mouse clearing password 55 cloning tools software 42 CMOS button 182 clearing and resetting 182 components exploded view 16 front panel 17 rear panel computer pauses 123 Computer Setup F10 Advanced functions 40 File functions 37 menu 37 overview 34 Security functions 39 Storage functions using utilities 35 connectors front panel 17 system board 69 cover lock security caution 57 cover lock SMART 57 customizing software 42 D data integrity 61 date and time display 123 deleting password 54 delimiter characters table 54 deployment tools software 42 desktop management 42 device onboard 41 device configuration 38 diagnostic light codes 121 diagnostic tool for hard drives 60 DIMMs installing and removing disassembly order 71 disk cloning 42 diskette drive installing and removing 98 location 17 troubleshooting 127 Documentation X11 Documentation Library CD contents X11 using X11 drive cable select 159 device designation 159 Drive Protection System DPS 60 protecting replacement type 163 Drive Protect
88. cted to these controllers using an industry standard 80 conductor cable ULTRA ATA JUMPERS 159 x o e D 2 2 lt dh NOTE The industry standard 1 44 MB diskette drive has its own separate channel and is not included as ET a part of the maximum four drives Any drive attached to a controller must have a drive designation If only a single drive is connected to a controller and its jumper is in the cable select position it is designated as the Master Drive Drive Device O by its attachment to the Drive Device 0 cable position If two cable selected drives are connected to a single controller one will be designated by its attachment to the cable as the Master Drive Device 0 and the other as Slave Drive Device 1 For optimal performance of a workstation system all drives must be attached to the ATA controllers in a specified sequence This sequence is determined by the device class of the drives and by specific attach sequence rules Device Classes To determine the best drive attach sequence ATA ATAPI drives are segregated into four different classes based on the bandwidth demands they place on an ATA controller The most demanding devices are in Class 1 and the least demanding are in Class 4 Table C 1 Device Classes Class 1 Class 2 High Speed Class 3 Optical Storage Class 4 Hard Optical Drives Drives Magnetic Storage Drives Drives ATA 100 DVD R W CD ROM LS 120 ATA 66 DVD CD R W CD ROM Tape ATA 33 Zip
89. ction either as an on off switch or as a hibernate button The Hibernate feature does not completely turn off power but instead causes the workstation to enter a low power standby state This allows you to power down quickly without closing applications and to return quickly to the same operational state without any data loss To change the power button configuration 1 Left click on the Start button then select Control Panel gt Power Options 2 Inthe Power Options Properties select the Advanced tab 3 In the Power Button section select Hibernate Hibernate must be enabled in the Hibernate tab After configuring the power button to function as a hibernate button press the power button to put the system in a very low power state Hibernate Press the button again to quickly bring the system out of hibernate to full power status To completely turn off all power to the system press and hold the power button for four seconds 48 SYSTEM MANAGEMENT CAUTION Do not use the power button to turn off the workstation unless the system is not responding AN turning off the power without operating system interaction could cause damage to or loss of data on the hard drive World Wide Web Site HP engineers rigorously test and debug software developed by HP and third party suppliers and develop operating system specific support software to ensure performance compatibility and reliability for HP workstations When making the transition
90. d for Linux W Security Management tools W Software Support Management tools Certain drivers and utilities are available only in selected languages You can obtain the latest version of these files in English and selected other languages in one of four ways B Support Software CD m HP website at http www hp com W Restore Plus CD which is supplied with Windows based workstations W HP Workstations Red Hat Linux with HP Additions CD which is supplied with Linux based workstations NOTE Additional HP software might be required in certain situations ET Restoring the Operating System Restore the original Microsoft Windows XP Professional operating and factory installed software by using the Restore Plus CD and the OS CD that came with the workstation Carefully read and follow the instructions provided with the Restore Plus CD For more information about restoring the Linux OS or software see Restoring the Linux Operating System in this chapter Protecting the Software To protect software from loss or damage keep a backup copy of all system software applications and related files stored on the hard drive See the operating system or backup utility documentation for instructions on making backup copies of data files Chapter 2 RESTORING THE OPERATING SYSTEM 31 Ordering Backup Software All software that shipped with the workstation including the Restore Plus CD can be ordered from HP as a single se
91. d hold the F10 key again to access the utility If you are using a PS 2 keyboard you may see a Keyboard Error message disregard it 3 Select Security Master Boot Record Security gt Enabled 4 Select Security gt Save Master Boot Record 5 Before exiting click File gt Save Changes and Exit When MBR Security is enabled the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS DOS or Windows Safe Mode 3 NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot ET prevent changes that might occur while the operating system is running 58 SYSTEM MANAGEMENT Each time the workstation is turned on or restarted the BIOS compares the MBR of the current bootable disk to the previously saved MBR If changes are detected and if the current bootable disk is the same disk from which the MBR was previously saved the following message is displayed 1999 Master Boot Record has changed Press any key to enter Setup to configure MBR Security Upon entering Computer Setup you must perform one of the following tasks W Save the MBR of the current bootable disk W Restore the previously saved MBR W Disable the MBR Security feature You must know the setup password if one exists If changes are detected and if the current bootable disk is not the same disk from which the MBR was previously saved the following message is displayed 2000 Master Bo
92. damaged Observe the beeps and LED lights on the front of the workstation Refer to Power On Self Test POST and Error Messages on page 143 TROUBLESHOOTING SCENARIOS AND SOLUTIONS 129 Solving Display Problems Table 5 7 Display Problems Problem Cause Solution Blank screen no video The cable connections are not Check the cable connections from the monitor to the correct workstation and to a working electrical outlet The monitor is turned off Switch the monitor to on LED is on You might need to refer to the monitor manual for an explanation of the LED signals Screen blanking utility installed Press any key or click the mouse button and if set enter or energy saver features your password enabled System ROM is bad system is Reflash the ROM using a ROMPaq diskette running in FailSafe Boot Block mode indicated by eight beeps Fixed sync monitor will not Be sure that the monitor can accept the same horizontal sync at the resolution chosen scan rate as the resolution chosen Computer is in Hibernate Press the power button to resume from Hibernate mode mode Monitor settings in the 1 Restart the workstation and press F8 during startup workstation are not compatible when you see Press F8 in the bottom right corner of with the monitor the screen 2 Using the keyboard arrow keys select Enable VGA Mode and press Enter 3 n Windows Control Panel double click the Display icon and sel
93. ding or twisting the cables and be sure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Chapter 4 CAUTION When servicing this workstation be sure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the workstation Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares E Ifa drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care M Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the workstation W Avoid dropping drives from any height onto any surface E f you are inserting or removing a hard drive turn off the workstation Do not remove a hard drive while the workstation is on or in Hibernate mode W Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 64 W Do not use excessive force when inserting a drive E Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic
94. ding the serial USB or parallel ports audio or embedded NIC so that the I O functionality cannot be used until they are unsecured Enable or disable Master Boot Record MBR Security 34 SYSTEM MANAGEMENT B Enable or disable removable media boot ability B Enable or disable removable media write ability when supported by hardware W Solve system configuration errors detected but not automatically fixed during the POST B Replicate your system setup by saving system configuration information on diskette and restoring it on one or more workstations B Execute self tests on specified SATA and IDE ATA hard drives when supported by the drive BIOS ROM The Basic Input Output System BIOS of the computer is a collection of machine language programs stored as firmware in read only memory ROM The BIOS ROM includes such functions as POST PCI device initialization Plug n Play support power management activities and the Setup utility The firmware contained in the BIOS ROM supports the following systems and specifications BW Microsoft WHQL E Alert On LAN AOL and Wake On LAN WOL W ACPI 1 0 and 2 0 and OnNow BH SMBIOS 2 3 5 m PC98 99 00 and NetPC E Intel PXE boot ROM for the integrated LAN controller E BIOS Boot Specification 1 01 W Enhanced Disk Drive Specification 3 0 E EI Torito Bootable CD ROM Format Specification 1 0 B ATAPI Removable Media Device BIOS Specification 1 0 W MPS Specification 1 4 for bootin
95. e IRQ 402 Parallel Port 2 Address Assignment Conflict IRQ address conflicts with another device Reset the IRQ 403 Parallel Port 3 Address Assignment Conflict IRQ address conflicts with another device Reset the IRQ 404 Parallel Port Address Conflict Detected Both external and internal ports are assigned to parallel port X 1 Remove any parallel expansion cards 2 Clear CMOS 3 Reconfigure card resources and run Computer Setup F10 Setup 410 Audio Interrupt Conflict 411 Network Interface Card Interrupt Conflict IRQ address conflicts with another device IRQ address conflicts with another device Reset the IRQ Reset the IRQ POWER ON SELF TEST POST AND ERROR MESSAGES 145 Table 5 18 POST Error Messages Continued Screen Message Probable Cause 501 Display Adapter Failure Graphics display controller Recommended Action 1 Reseat the graphics card if applicable 2 Clear CMOS 3 Verify that the monitor is attached and turned on 4 Replace the graphics controller 510 Splash Screen image Splash Screen image has errors corrupted Install latest version of ROMPaq to restore image 511 CPU CPUA or CPUB Fan is not connected or might have Fan not detected malfunctioned 1 Reseat fan cable 2 Reseat the fan 3 Replace the fan 512 Chassis rear chassis or Fan is not connected might have front chassis fan not detected mal
96. e iGo ROO EORR dak ie UR Seka ee tele Page ees 196 No OS Loading from Hard Drive 1 2 2 0 197 No OS Loading from Hard Drive Part1 0 0 0 cece eens 197 No OS Loading from Hard Drive Part2 0 0 00 ccc eens 198 No OS Loading from Hard Drive Part3 0 0 00 ccc eens 199 No OS Loading from Diskette Drive 000 cc rn 200 No OS Loading from CD ROM Drive 0 000 ccc a 201 No OS Loading from Network 0 00 ett teens 202 Non functioning Device 0 0 nee rh 203 VII Contents VIII CONTENTS Preface Important Safety Warnings A WARNING Avoid Electrical Shocks To avoid electrical shock do not open the power supplies There are no user serviceable parts inside To avoid electrical shock and harm to your eyes by laser light do not open the DVD laser module The laser module should be serviced by service personnel only Do not attempt to make any adjustment to the laser unit Refer to the label on the DVD for power requirements and wavelength This product is a class laser product WARNING Grounding your Equipment For your safety always connect the equipment to a grounded wall outlet Always use a power cord with a properly grounded plug such as the one provided with the equipment or one in compliance with your national safety standards This equipment can be disconnected from the power by removing the power cord from the power outlet This means the equipment must
97. e slot power specifications the overall power consumption of the system including I O cards processors memory drives must not exceed the maximum ratings of the system power supply For hardware specifications of other system components such as graphics cards or optical drives refer to the website of the specific manufacturer ENERGY STAR The ENERGY STAR program a government backed initiative promotes energy efficiency by identifying ways to reduce energy consumption Select HP workstations participate in the ENERGY STAR program NOTE ENERGY STAR is not supported on Linux based workstations For those workstations that support ENERGY STAR and have it enabled the power management features will be set as follows B Monitor goes into sleep mode after 20 minutes of inactivity B System goes into Hibernate mode after 25 minutes of inactivity B Hard Drive goes into power savings mode after the system goes into Hibernate mode NOTE f you have to restore the operating system reset the ENERGY STAR settings if applicable after the restore To verify the factory default power settings for your product select Start Control Panel and double click Power Options ENERGY STAR Compliance HP products purchased with the ENERGY STAR configuration are compliant with the U S Environmental Protection Agency EPA ENERGY STAR Computers Program The EPA ENERGY STAR 24 PRODUCT OVERVIEW ZA configuration does n
98. e video graphics card error For systems with integrated graphics replace system board For systems with graphic cards 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board Blinks RED 7 times once per second then 2 second pause 7 beeps System board failure ROM detected failure before video Replace system board Blinks RED 8 times once per second then 2 second pause 8 beeps Invalid ROM based on bad checksum 1 Reflash ROM 2 Replace system board Blinks RED 9 times once per second then 2 second pause 9 beeps System powers on but is unable to boot 1 Replace the system board 2 Replace the processor 122 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Troubleshooting Scenarios and Solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each Solving Minor Problems Table 5 3 Minor Problems Problem Cause Possible Solution Workstation appears locked up Software control of the power 1 Press and hold the power button for at least four and will not turn off when the Switch is not functional seconds until the workstation turns off power button is pressed 2 Disconnect electrical plug from outlet Workstation seems to be Program in use has stopped 1 Attempt the normal Windows Shut Down procedure locked up responding to commands 2 Pressthe power button
99. earing and Resetting the CMOS The CMOS of the workstation stores password information and information about the workstation configuration This section describes the steps to successfully clear and reset the CMOS Using the CMOS Button 1 Shut down the operating system and then turn off the workstation and any external devices Disconnect the power cord of the workstation and any external devices from the power outlets 2 Disconnect the keyboard monitor and any other external devices that are connected to the workstation WARNING To reduce the risk of personal injury from electrical shock and hot surfaces be sure to A disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the workstation is plugged in the power supply always has voltage applied to the A system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system 182 ADDITIONAL PASSWORD SECURITY AND RESETTING CMOS CAUTION Static electricity can damage the electronic components of the workstation or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object 3 Remove the access panel CAUTION Pushing the CMOS button resets CMOS values to factory defaults and erases any customized VAN information including passwords asset numbers and special
100. ect the Settings tab 4 Use the sliding control to reset the resolution The display works properly during The display settings inthe OS 1 Restart your workstation in VGA mode the POST but goes blank when the are incompatible with your OS starts graphics card and monitor 2 After the OS starts change the display settings to match those supported by your graphics card and monitor 3 Refer to your OS and graphics card documentation for information on changing display settings Power LED flashes Red six times Pre video graphics error For systems with a graphics card once every second followed by a two second pause and the workstation beeps six times 2 1 Reseat the graphics card Replace the graphics card 3 Replace the system board Monitor does not function properly Monitor without energy saver Disable monitor energy saver feature when used with energy saver capabilities is being used with features energy saver features enabled Dim characters The brightness and contrast Adjust the monitor brightness and contrast controls controls are not set properly Cables are not properly Check that the graphics cable is securely connected to the connected graphics card and the monitor 130 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Table 5 7 Display Problems Continued Problem Cause Solution Blurry video or requested If the graphics controller was Install the video drivers included in the upgrade kit
101. eeds select models 201 Memory Error RAM failure Run Computer Setup F10 Setup or Windows utilities Be sure that memory and continuity modules are installed correctly Verify proper memory module type Remove and replace memory module s one at a time to isolate faulty module Replace the faulty memory module s If error persists after replacing memory modules replace the system board 202 Memory Type Mismatch Memory modules do not match each other Replace memory modules with matched sets 207 ECC Corrected Single Single Bit ECC error 1 Verify proper memory module type Bit Errors in Memory Socket s yy 2 Try another memory socket 3 Replace memory module if problem persists 212 Failed Processor Processor has failed to initialize 1 Reseat the processor in its socket 2 If the processor does not respond replace it 213 Incompatible memory A memory module in memory socket 1 Verify proper memory module type Module in memory Socket s X identified in the error message is XX X missing critical SPD information or is Try another memory socket incompatible with the chipset B p 3 Replace memory with a module conforming to the 144 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING SPD standard Table 5 18 POST Error Messages Continued Screen Message Probable Cause Recommended Action 214 DIMM Configuration Warning DIMMs not installed correctly not paired correctly
102. el page 74 and remove the front bezel page 75 2 Push a flat screw driver into tab 1 on the rear of the chassis and gently pry the cover upward ye E 08 n g 209 r4 Pet HI 2 20 3H M 259 3 j KLAGUR 3 Push the top cover toward the back of the chassis and lift up Hood Sensor Smart Cover Sensor Optional To remove the hood sensor 1 Disconnect power from the system page 68 remove the access panel page 74 and lay the workstation on its side with the system board facing up 2 Disconnect the white 1x3 hood sensor connector from the inline connector attached to the front panel harness 3 Slide the hood sensor forward CAUTION Be careful when sliding the hood sensor forward The hood sensor bracket and the chassis A contain sharp edges that present a safety hazard 76 REMOVAL AND REPLACEMENT PROCEDURES 4 Push the hood sensor down and remove it from the chassis Chapter 4 To replace the hood sensor reverse the previous steps Hood Lock Smart Cover Lock Optional To remove the hood lock 1 Disconnect power from the system page 68 remove the access panel page 74 remove the top cover page 76 and lay the workstation on its side with the system board facing up Using the FailSafe Key included with the kit remove the two tamper resistant screws that secure hood lock to the chassis 3 Disconnect the hood lock cable from the system board and remove the lock assembly T
103. er scalable high bandwidth communication path with a small number of connections wires compared to traditional parallel interfaces e g PCI The PCI Express IO slots can support other PCI Express cards with lesser bus bandwidth than what is physically defined for the slot Use the following table to determine compatibility For example a PCI Express x8 card does not work in a PCI Express x1 slot but a PCI Express x1 card works in a PCI Express x8 slot NOTE The HP Workstation xw6200 contains one PCI Express x8 slot that supports x4 bandwidth If a PCI Express x8 card is plugged into the PCI Express x8 slot the card runs at x4 bandwidth Table 4 6 PCI Express Compatibility Matrix for xw6200 PCI Express x1 Slot PCI Express x4 Slot PCI Express x8 Slot PCI Express x16 Slot not available not available PCI Express x1 Y Y Y Y Card PCI Express x4 N Y Y N Card PCI Express x8 N N Y N Card PCI Express N N N Y x16 Card REMOVAL AND REPLACEMENT OF COMPONENTS 689 PCI or PCI Express Removal 1 Disconnect power from the system page 68 remove the access panel page 74 lay the workstation on its side with the system board facing up remove the PCI retainer page 88 and remove PCI card support page 87 if necessary 2 Liftthe PCI levers by first pressing down on them and then out 3 Lift the PCI card out of the chassis If removing a PCI Express card remove the power supply cable not illustrated i
104. er Computer Setup Press Enter to bypass the title screen if necessary SP i o m a sem oO DESKTOP MANAGEMENT 59 3 49 NOTE If you do not press F10 key at the appropriate time you must restart the workstation and press ET and hold the F10 key again to access the utility If you are using a PS 2 keyboard you may see a Keyboard Error message disregard it 3 Select Security Master Boot Record Security gt Disabled 4 Before exiting click File gt Save Changes and Exit Cable Lock Provision Optional The rear panel of the chassis can accommodate a cable lock accessory that allows the workstation to be physically secured to a work area Security Lock Optional Prevents entire system theft and discourages access panel removal Universal Chassis Clamp Lock Optional The version without a cable discourages access panel removal and prevents theft of IO devices The version with a cable also prevents entire system theft and allows multiple systems to be secured with a single cable Hood Lock Smart Cover Lock Optional Prevents removal of the access panel and all internal components including optical and diskette drives This lock eliminates the need for a physical key by enabling password protected locking and locking by a local or a remote user Hood Sensor Smart Cover Sensor Optional This sensor is set in the Computer Setup utility You can set this to notify a user if the access panel has been
105. er Name Device Number Number Ultra ATA 100 hard drive 1 o Primary 0 DVD drive 2 e Secondary 0 CD ROM drive 3 e Secondary 1 u o e e Primary u o Controller T LI I F Secondary e Controller n ur y Device 1 Device 0 Figure C 2 Installing Drive Order 2 Example 2 Four Device Installation Sample A system has four devices Ultra ATA 100 hard drive Ultra ATA 100 hard drive DVD CDR W drive and a ZIP 250 drive W Ultra ATA 100 hard drive Class 1 W Ultra ATA 100 hard drive Class 1 B DVD CDR W drive Class 2 W ZIP 250 drive Class 4 Table C 5 Attach Sequence Worksheet Four Device Installation Sample Device Name Device Position Controller Name Device Class Number Number Ultra ATA 100 hard drive 1 o Primary 0 162 ULTRA ATA DEVICES Table C 5 Attach Sequence Worksheet Four Device Installation Sample Device Name Device Position Controller Name Device Class Number Number DVD CDR W drive 2 e9 Secondary 0 ZIP 250 drive 4 e Secondary 1 Ultra ATA 100 hard drive 1 o Primary 1 f there are three or more devices two or more of which are hard drives two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule Oo o e e Primary Oo o Controller rr il Secondary e e Controller oO n g Device 1 Device 0 Figure C 3 Installing Drive Order 3 Additional Drive Application Notes B When replacing a hard drive the re
106. er button Connected 146 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Table 5 18 POST Error Messages Continued Screen Message Probable Cause Recommended Action 917 Front Audio Not Connected The front audio cable is not connected Connect front audio cable 918 Front USB Not Connected Front USB is not connected Connect front USB cable 919 Multi Bay Riser Not Connected Multi Bay riser is not connected Connect Multi Bay riser 920 Fan Command 2 Pin Connector from Power Supply Not Connected The 2 pin fan connector from the power supply is not connected Connect 2 pin fan connector 940 Extended ROM signature not found The signature at the start of the ROM flash is missing Your firmware BIOS is incomplete Run ROMPaq again 960 CPU Overtemp occurred The ambient temperature could exceed operating limits maximum 95 F or there are obstructions to airflow including dust build up 1 Be sure you are not operating the system in an environment that exceeds 95 F Chapter 5 2 Disconnect power and open the access panel 3 Check that cables are not blocking CPU heatsink fans or front fan if installed 4 Check that there is not excessive dust on major components 5 If airflow is acceptable and there is not excessive dust the thermal sensing circuitry has failed on the processors or on the system board You must replace the processors and or the s
107. er strip or UPS is turned on i Turn computer off e Plug power cord into different active wall outlet Go to No Power Part 2 Restart computer and return to start of this chart Caution Power is continuous to the system board and power supply even when the power switch is turned off To prevent damage to the unit disconnect the power cord from the power source or the unit before beginning disassembly procedures 5 c o 2 2 lt NO POWER 187 No Power Part 2 No Power Continued from Part 2 No Power Part 1 Caution Power is continuous to the system board and power supply even when the power switch is turned off To prevent damage to the unit disconnect the power cord from the power source or the unit before beginning disassembly procedures Replace system ower supply Plug power connector board connected to system board into system board Does power supply fan spin AND BIST LED on rear of Does system 1 Disconnect AC chassis light turn on or boot power 2 Remove all internal power supply cables 3 Plug in AC power p Does power supply fan NOT spin OR does BIST LED on rear of chassis NOT light Replace power supply Go to No Power Part 3 Does system turn on or boot 188 QUICK TROUBLESHOOTING FLOWS No Power Part 3 No Power Continued frorr Part 3 No Power Part 2 E power i Reseat drive power and co
108. er supply cables from the System board c Plug in AC power Ifthe power supply fan spins and the BIST LED lights then the power supply is good Replace the system board f the power supply fan does not spin or the BIST LED does not light replace the power supply EES e 124 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Solving Power Supply Problems Testing Power Supply Before replacing the power supply use the Built In Self Test BIST feature to learn if the power supply Still works To test the power supply 1 Disconnect all internal power supply cables 2 Plug in AC power a Ifthe green BIST LED 1 on the rear of the workstation is lit AND the fan is spinning the power supply is functional b If the green BIST LED is not lit OR the fan is not spinning replace the power supply T Table 5 4 Power Supply Problems Chapter 5 Problem Cause Solution Power supply shuts down Power supply fault intermittently Replace the power supply 1 Be sure that the workstation air vents are not blocked Workstation powered off Processor thermal protection automatically and the Power LED activated flashes Red two times once every A fan might be blocked or not second followed by a two second turning pause OR The CPU heatsink fan assembly is not properly attached to the processor and the cooling fan is running Open the access panel press the power button and see if
109. es m USB disk drives m SATA disk drives HP INSIGHT DIAGNOSTICS OFFLINE EDITION 119 m SCSI disk drives m SCSI tape drives m SCSI controllers m RAID controllers Controllers can be connected to the host through PCI I2C or serial port The component also captures any associated configuration information and provides the ability to verify proper operation of these devices W Stress Provides a solution for stress testing hardware in a system B USB Identifies all USB devices installed in a system captures any associated configuration information and provides the ability to verify proper operation of these devices E Graphics ldentifies all graphic devices installed in a system captures any associated configuration information such as the ASIC and monitor types and provides the ability to verify proper operation of these devices A list of available tests for each test component and a list of error codes can be accessed through the Test Component and Error Codes menu selections on the Help tab menu bar 120 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Diagnostic Error Codes This sections provides an overview of the diagnostic lights and error codes that are related to your workstation Diagnostic Light Codes NOTE The beeps are heard through the on board piezo speaker and not the chassis speaker The blinking lights and beeps repeat for five cycles After that only the blinking lights repeat Table 5 2 Diagnostic L
110. expansion card and inspect leads Any physical damage Y Fix or replace broken item N Hard drive or CD ROM drive Clear CMOS RUN DPS HARD DRIVE Reattach drive Close computer plug in power and reboot Drive boots properly TEST hard drive only Check IDE drive jumper settings for Cable Select and Primary Secondary status Check SCSI drive ID and termination Correct any conflicts NIC Possible bad NIC replace card If integrated NIC lace system board Diskette drive Possible bad diskette drive Replace drive Go to No O S Loading Drive boots properly NON FUNCTIONING DEVICE 203 5 c o 2 2 lt 204 QUICK TROUBLESHOOTING FLOWS Index Numerics 24 pin rd connector pin assignments 7 6 pin PCI Express connector pin assignments 6 pin power for auxiliary system board connector pin assignments 172 8 pin power for processors connector pin assignments 173 A access panel sensor 76 access panel installing and removing 74 airflow 22 asset tracking and security 49 B battery disposal 67 handling 67 installing and removing 94 real time clock 123 bezel blanks installing and removing 75 BIST LED location 18 blank screen 130 block diagram 70 boot options 40 bootable disk important information 59 C cable proper handling 67 SCSI adapter 151 cable lock Kensington 60 provision 60 cable lock slot location 18 cable sele
111. f required and move the hockey stick lever to release the card and lift it out of the chassis Store the card in an anti static bag 4 Close the PCI levers JEN Figure 4 1 PCI Express Removal Figure 4 1 PCI Removal 90 REMOVAL AND REPLACEMENT PROCEDURES PCI or PCI Express Installation 1 Disconnect power from the system page 68 remove the access panel page 74 lay the workstation on its side with the system board facing up and remove the PCI retainer page 88 Lift the PCI levers 1 by first pressing down on them and then out Remove the PCI slot cover 2 Chapter 4 Lower the PCI 3 or PCI Express 3 card into the chassis Verify that the keyed components of the card align with the socket If installing a PCI Express card plug in the power supply cable required Close the PCI levers If the PCI levers do not close be sure all cards are properly seated and then try again If installing a PCI Express card plug in the power supply cable if required N Figure 4 2 PCI Installation Figure 4 2 PCI Express Installation REMOVAL AND REPLACEMENT OF COMPONENTS 91 IEEE 1394 Optional To install an optional IEEE 1394 adapter 1 Disconnect power from the system page 68 remove the access panel page 74 and lay the workstation on its side with the system board facing up Install the IEEE 1394 card into the PCI socket Close the PCI levers 1 Connect the power cable 2 into the card a A WO N
112. functionality performance and reliability of your HP Workstation To ensure that your workstation takes advantage of the latest enhancements HP recommends that you install the latest BIOS driver and software updates on a regular basis To download available updates from the HP Web site W Goto www hp com go bizsupport Or W Click Start gt Help amp Support Center Then click the HP Software amp Drivers Download icon select your operating system and review or select available updates Finding Information E Support For online access to technical support information and tools go to http www hp com support Support resources include web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and proactive notification services The following sites are also available to you E http www hp com Provides useful product information E http www hp com support workstation manuals Provides the latest online documentation UPDATING BIOS DRIVERS AND SOFTWARE XI XII E htip welcome hp com country us eng wwcontact html Provides a listing of the worldwide technical support phone numbers Additional Documentation Refer to the Documentation Library CD for additional product information in PDF format The CD contains the following W Getting Started available in print and PDF on library CD Helps you set up hardware and factory provided software also includes
113. functioned 1 Reseat chassis rear chassis or front chassis fan cable 2 Reseat chassis rear chassis or front chassis fan 3 Replace chassis rear chassis or front chassis fan 514 CPU or Chassis Fan not CPU fan is not connected or might detected have malfunctioned 1 Reseat CPU or chassis fan 2 Replace CPU or chassis fan 601 Diskette Controller Error Diskette controller circuitry or diskette drive circuitry incorrect 1 Run Computer Setup F10 Setup 2 Check and replace cables 3 Clear CMOS 4 Replace diskette drive 5 Replace the system board 605 Diskette Drive Type Mismatch in drive type Error 1 Run Computer Setup F10 Setup 2 Disconnect any other diskette controller devices tape drives 3 Clear CMOS 610 External Storage Device External tape drive not connected Failure Reinstall tape drive or press F1 and allow system to reconfigure without the drive 611 Primary Diskette Port Configuration error Address Assignment Conflict 1 Run Computer Setup F10 Setup 2 Remove expansion cards 3 Clear CMOS 912 Computer Cover Has Been Removed Since Last System Start Up No action required 914 Hood Lock Coil is not Hood lock mechanism is missing or 1 Reconnect or replace hood locking mechanism Connected not connected 2 Reseator replace hood locking mechanism cable 916 Power Button Not The power button is not connected Connect pow
114. g Linux SMP The BIOS ROM is a 1 MB Intel Firmware Hub or Firmware Hub compatible part The runtime portion of the BIOS resides in a 128 K block from EAOO00h to FFFFFh approximation Using Computer Setup F10 You can only open Computer Setup by turning on the workstation or restarting the system To access the Computer Setup Utilities menu 1 Turn on or restart the workstation 2 Press the F10 key as soon as the monitor light turns green 4 NOTE If you do not press the F10 key at the appropriate time you must try again Turn the workstation ET off then on again and press the FTO key again to access the utility 3 Select your language from the list and press Enter In the Computer Setup Utilities menu four headings are displayed File Storage Security and Advanced Chapter 3 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter COMPUTER SETUP F10 35 5 To apply and save changes select File gt Save Changes and Exit m If you have made changes that you do not want applied select Ignore Changes and Exit m Toresetto factory settings select Set Defaults and Exit This option restores the original factory system defaults CAUTION Do NOT turn the workstation power OFF while the ROM is saving your Computer Setup F10 A changes because the CMOS could become corrupted After you exit the F10 Setup screen it is s
115. g correct error Detect Imminent Failure drives have a firmware patch that will message Run the Drive Protection System test if fix an erroneous error message applicable 2 Apply firmware patch if applicable see http www hp com support 3 Back up contents and replace hard drive 1721 SMART SCSI Hard Hard drive is about to fail Some hard 1 Determine if hard drive is giving correct error Drive detects imminent failure drives have a firmware patch that will message Run the Drive Protection System test if fix an erroneous error message applicable 2 Apply firmware patch if applicable see http www hp com support 3 Back up contents and replace hard drive 1780 Disk 0 Failure The drive is not installed correctly or 1 Make sure that any jumpers are set correctly and has failed that power and drive cables are connected both to the drive and the system board 2 Verify that the cables are the correct cables for your computer model If this message persists you may need service for your workstation 1781 Disk 1 Failure The drive is not installed correctly or 1 Make sure that any jumpers are set correctly and has failed that power and drive cables are connected both to the drive and the system board 2 Verify that the cables are the correct cables for your computer model If this message persists you may need service for your workstation 1782 Disk Controller Failure Hard drive circuitry erro
116. g procedures give an administrator the ability to easily copy one setup configuration to other workstations of the same model This allows for faster more consistent configuration of multiple workstations NOTE Both procedures require a diskette drive 49 NOTE To collect and replicate BIOS settings on multiple computers use System Software Manager or ET HP Client Manager Software For more information visit http www hp com go easydeploy 46 SYSTEM MANAGEMENT COPYING TO A SINGLE WORKSTATION CAUTION A setup configuration is model specific File system corruption may result if source and target A workstations are not the same model For example do not copy the setup configuration from a dc7100 Ultra Slim Desktop to a dx6100 Slim Tower 1 Selecta setup configuration to copy Turn off the workstation If you are in Windows click Start gt Shut Down gt Shut Down 2 Turn on the workstation 3 As soon as the workstation is turned on press and hold the F10 key until you enter Computer Setup Press Enter to bypass the title screen if necessary 444 NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and ET press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you may see a Keyboard Error message disregard it 4 f you are using a a diskette insert it now 5 Click File gt Replicated Setup gt Save to Removable Media Follow the in
117. ge Probable Cause Recommended Action 1802 Processor Not The system board does not support Replace the processor with a compatible one Supported the processor 1803 BIOS Update Needed for This BIOS revision does not support Install the latest BIOS located at www hp com Processor the installed processor 1998 Master Boot Record The previously saved copy of the MBR Run Computer Setup and save the MBR of the current has been lost has been corrupted bootable disk 1998 Master Boot Record The current MBR does not match the Use extreme caution The MBR might have been has been changed previously saved copy of the MBR updated due to normal disk maintenance activities disk manager fdisk or format Replacing the previously saved MBR in such situations can cause data loss If certain that the MBR change is unintentional and undesired for example due to a virus run Computer Setup and restore the previously saved MBR copy Otherwise run Computer Setup and either disable MBR security or save the MBR of the current bootable disk Invalid Electronic Serial Electronic serial number has become Run Computer Setup If Setup already has data in the Number corrupted field or will not allow the serial number to be entered download from hito www hp com and run SP5572 EXE SNZERO EXE Run Computer Setup and try to enter serial number under Security System ID then save changes ECC Multiple Bit Error Chipset has detected more
118. h is Restart computer turned off To prevent damage to the unit disconnect the power cord from the power source or the unit before beginning disassembly procedures ee codes or flashing lights or hear beeps Integrated Replace video video card Turn off computer and disconnect power Replace components in system one at a time starting with hard drive Test system after each replacement for Replace Video OK system board video or beeps 192 QUICK TROUBLESHOOTING FLOWS Error Messages Error Messages Part 1 Error Messages Beeps CPU or Keyboard Lights Part 1 or POST error messages Caution Power is continuous to the system board and power supply even when the power switch is turned off To prevent damage to the unit disconnect the power cord from the power source or the unit before beginning disassembly procedures Power LED has no color showing Computer is off Power LED glows green Computer is on Power LED blinks green 1x second Normal suspend mode Power LED glows red CPU not installed fetching code Power LED blinks red 4x second CPU thermal shutdown Power LED blinks red 1x two or more seconds Power supply crow bar Power and hard drive LEDs glow red Riser board not seated Num Lock LED flashing green Memory error Caps Lock LED flashing green No video Scroll Lock LED flashing green System board failure prior to video Audible 1L 3S System ROM is bad sys
119. ight Codes Chassis Indicator Lights Power LED and Sound Activity None Diagnosis and Service Action System does not power on Press power button If HDD LED GREEN then 1 2 OR Chapter 5 Remove expansion cards one at a time Replace the system board Press power button If HDD LED does not illuminate then 1 2 Check that the unit is plugged into a working AC outlet Open access panel and check that the power button harness is properly connected to the in line front panel I O device assembly connector Check that the power supply cables are properly connected to the system board Check the power supply functionality a Disconnect AC power b Remove all internal power supply cables from the system board c Plug in AC power If the power supply fan spins and the BIST LED lights then the power supply is good Replace the system board If the power supply fan does not spin or the BIST LED does not light replace the power supply Blinks RED 2 times once per second then 2 second pause 2 beeps Thermal Shutdown Ensure the workstation air vents are not blocked and cooling fan is running Open hood press power button and see if processor fan spins If not spinning ensure fan cable is plugged into the system board Ensure fan is fully properly seated If fan is plugged in and seated but not spinning then replace processor fan Reseat CPU heatsink and verify fan asse
120. igurations can vary For complete and current information on supported accessories and components visit http partsurfer hp com Table 1 1 Exploded View 1 CPU Heatsinks 6 Front Bezel 11 Hard Drive 2 Memory Module 7 Chassis 12 Access Panel 3 Power Supply 8 System Board 13 Processors 4 Top Cover 9 System Speaker 14 System Fans 5 Optical Drive 10 PCI E graphics An optical drive is a CD ROM CD R RW DVD ROM DVD R RW or CD RW DVD combo drive 16 PRODUCT OVERVIEW Front Panel Components The following image shows a typical HP Workstation xw6200 Drive configurations can vary 12 1 2 11 3 4 7 8 9 10 Table 1 2 Front Panel View 1 Optical Drive Eject Button 5 Power Button 9 Microphone Connector 2 5 25 Inch Drive Bay 6 Hard Drive Activity Light 10 IEEE 1394 Connector 3 Diskette Drive optional 7 Universal Serial Bus USB 11 Optical Drive Activity Lights 4 Power On Light 8 Headphone Connector 12 Optical Drive An optical drive is a CD ROM CD R RW DVD ROM DVD R RW or CD RW DVD combo drive Chapter 1 IEEE 1394 is an optional feature If the workstation was purchased without this option then this connector will be covered PRODUCT FEATURES 17 Rear Panel Components 16 15 14 13 12 unsere S SNS 11 Table 1 3 Rear Panel Components 1 Universal Chassis Clamp Lock Hole 9 Graphics Adapter 2 Padlock Loo
121. in more information on SSM visit http www hp com go ssm Proactive Change Notification The Proactive Change Notification program uses the Subscriber s Choice Web site in order to proactively and automatically W Send you Proactive Change Notification PCN e mails informing you of hardware and software changes to most commercial workstations and servers up to 60 days in advance B Send you e mail containing Customer Bulletins Customer Advisories Customer Notes Security Bulletins and Driver alerts for most commercial workstations and servers You create your own profile to ensure that you only receive the information relevant to a specific IT environment To learn more about the Proactive Change Notification program and create a custom profile visit http www hp com go pcn Subscriber s Choice Subscriber s Choice is a client based service from HP Based on your profile HP will supply you with personalized product tips feature articles and or driver and support alerts notifications Subscriber s Choice Driver and Support Alerts Notifications will deliver e mails notifying you that the information you subscribed to in your profile is available for review and retrieval To learn more about Subscriber s Choice and create a custom profile visit http www hp com go pcn ROM Flash The workstation comes with a programmable flash ROM read only memory By establishing a setup password in the Computer Setup F10 Utility you can p
122. ink page 105 and remove the processor page 108 2 Raise the processor socket handle fully the full swing angle of the lever is approximately 135 degrees CAUTION Processor pins are delicate and bend easily Use extreme care when placing the processor in the socket 3 Line up the triangle on the top of the processor with the triangle on the corner of the processor socket and install the processor into the socket Ensure that the underside of the processor is level with the top of the processor socket Lightly press down on the top of the processor while closing the socket lever E heer esere AH the tees 4 Check for proper processor seating in the socket by carefully trying to lift the processor out of the socket with your fingers A properly seated processor does not lift out of the socket REMOVAL AND REPLACEMENT OF COMPONENTS 109 System Board To remove the system board 1 Disconnect power from the system page 68 remove the access panel page 74 lay the workstation on its side with the system board facing up remove all expansion boards and graphics cards page 90 remove the CPU heatsink page 105 and if an airflow duct is installed remove the system fan assembly page 80 2 Disconnect all cabling from the system board CAUTION Be sure you can differentiate which power cable was disconnected from the PCI Express x16 A graphics card and which power cable was disconnected from the system bo
123. ion System 60 DriveLock applications and recommendations 55 overview 55 security purpose 50 using 55 DVD ROM drive See optical drive E ECC Fault Prediction and Prefailure Warranty Energy Star 24 entering power on password 52 setup password 52 environmental specification 23 ESD electrostatic discharge materials and equipment 66 preventing damage 65 exploded view 16 F FailSafe Key caution 58 Key ordering 58 FailSafe key obtaining 58 using 57 fault notification and recovery 60 finding additional information X11 formatting disk important information 59 front bezel installing and removing 75 front fan installing and removing 93 front panel components 17 front panel I O device assembly installing and removing 78 front panel troubleshooting 134 G graphics location 18 graphics card 205 power specifications 23 grounding methods 65 H handling the workstation 67 hard drive activity light 17 diagnostic tool 60 IDE performance 100 installing and removing 100 jumper settings 129 proper handling 67 SCSI drives 151 troubleshooting 128 Ultra ATA 159 hardware removal and replacement 63 71 troubleshooting 136 headphone jack location 17 heatsink installing and removing 105 hood cover installation and removal 74 hood cover sensor installing and removing 76 hood lock 77 hood lock installing and removing T71 HP Client Management Solutions 42 Hyper Threading Technology 25 IDE cable installing and rem
124. it snaps back into place 94 REMOVAL AND REPLACEMENT PROCEDURES Power Connections to Drives For help in identifying power cables refer to the following information Route or tie cables so that there is no possible way for them to interfere with the CPU heatsink fans CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board These two cables look very similar The PCI Express power cable has a black connector and the power cable has a white connector When power is present you must NEVER connect the PCI Express power cable to the system board If you do so the system board may be damaged and your warranty voided To see a picture of the PCI Express cable and where it must be connected refer to the PCI or PCI Express Installation section on page 91 POWER SUPPLY Processor Power PCI Express Auxiliary Power Lire IEEE 1394 Auxiliary Power Main Power Auxiliary Power I P4 SATA HDD ThP6 SCSI en MP5 SATA HDDTTP SCSI REMOVAL AND REPLACEMENT OF COMPONENTS 95 Chapter 4 Optical Drive 1 Disconnect power from the system page 68 remove the access panel page 74 and remove the front bezel page 75 2 Disconnect the power drive and audio cables from the drive The connector colors may be different than illustrated E NOTE The audio cable is only required for Linux ba
125. ive SMART drives track fault prediction and failure indication parameters such as re allocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert 152 SCSI DEVICES Jumpers All SCSI controllers require a unique SCSI ID 0 15 for each SCSI device installed The controller identifies a SCSI device by its SCSI ID number rather than its location Moving a SCSI device from one position to another on the SCSI chain does not affect communication between the controller and the device The reserved and available SCSI ID numbers are displayed in the following list BW Oisreserved for the primary hard drive not reserved for the primary hard drive on Linux m 7 is reserved for the SCSI controller E 1 through 6 and 8 through 15 are available for all other SCSI devices When 0 is used for the primary hard drive set the second hard drive to 1 the third to 2 and so on To set the SCSI ID on a drive see the instructions on top back of the hard drive for the correct jumper settings The drive probably displays a diagram of the jumper block This diagram shows you which blocks to cover with your jumper to get the desired ID For example if the drive needs to be set to 3 the drive might show that the 3 ID bits are at the far left of the connector IDO ID1 ID2 and ID3 then using the jumpers provided cover each block to set the SCSI ID NOTE After changi
126. k release tabs and slide the hard drive out of the chassis Installing a Hard Drive This section describes how to install SCSI and SATA hard drives E Installing a SCSI hard drive section on page 100 E intaling a SATA hard drive section on page 103 INSTALLING A SCSI HARD DRIVE For more information on SCSI hard drives see Appendix B SCSI Devices on page 151 Before installing a SCSI hard drive on your system you must give the hard drive a unique SCSI ID All SCSI controllers require a unique SCSI ID 0 15 for each SCSI device that is installed The reserved and available SCSI ID numbers are displayed in the following list W Oisreserved for the primary hard drive not reserved for the primary hard drive on Linux W 7 is reserved for the SCSI controller W 1 through 6 and 8 through 15 are available for all other SCSI devices When 0 is used for the primary hard drive set the second hard drive to 1 the third to 2 and so on To set the SCSI ID on a drive see the instructions on top back of the hard drive for the correct jumper settings The drive probably displays a diagram of the jumper block This diagram shows you which blocks to cover with your jumper to get the desired ID 100 REMOVAL AND REPLACEMENT PROCEDURES For example if the drive must be set to 3 the drive might show that the 4 ID bits are at the far left of the connector IDO ID1 ID2 and ID3 then using the jumpers provided cover each block to set
127. le If you purchase a third party hard drive refer to the documentation included with the drive kit to ensure proper cable installation and configuration TN NOTE AII drives on a controller channel must have their jumpers either in the cable select mode or have ET the individual drive jumper installed on the appropriate Master Drive Device 0 or Slave Drive Device 1 position Ultra ATA Cables When installing a second device on either the primary or secondary controller you must use an industry standard 80 conductor Ultra ATA cable for optimal performance These cables have a maximum length of 18 inches and a maximum distance of six inches between the two devices for a two drive cable Drives operating at speeds faster than those of the Ultra ATA 33 devices require industry standard 40 pin 80 conductor cables to maintain the higher data transfer rates possible with the improved technology When using Ultra ATA 133 100 66 and slower 33 drives in the same system each drive will operate at its appropriate data transfer rate Drive Installation Guidelines Most workstation system boards have two ATA IDE controller channels with a dedicated connector for each controller One controller is designated as the primary and the other as the secondary controller Each of the two controllers can have up to two devices attached to it Each workstation system might therefore have a maximum of four ATA ATAPI drives All drives are conne
128. lish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the workstation This is a useful feature for a network administrator If you forget the password for the computer there are two method for clearing that password so you can gain access to the information on the workstation E resetting the password jumper W using the Clear CMOS button CAUTION Pushing the CMOS button resets CMOS values to factory defaults and erases any customized VAN information including passwords asset numbers and special settings It is important to back up the workstation CMOS settings before resetting them in case they are needed later To back up the CMOS settings use Computer Setup and run the Save to Diskette option from the File menu Resetting the Password Jumper To disable the power on or setup password features and clear the power on and setup passwords zm E UO o 2 2 lt 1 Shut down the operating system and then turn off the workstation and any external devices Disconnect the power cord of the workstation and any external devices from the power outlets 2 Disconnect the keyboard monitor and any other external devices that are connected to the workstation WARNING To reduce the risk of personal injury from electrical shock and hot surfaces be sure to disconnect the
129. mbly properly attached DIAGNOSTIC ERROR CODES 121 Table 5 2 Diagnostic Light Codes Continued Chassis Indicator Lights Continued Power LED and Sound Activity Diagnosis and Service Action Blinks RED 3 times once per second then 2 second pause 3 beeps CPU not installed 1 Install CPU 2 Reseat CPU Blinks RED 4 times once per second then 2 second pause 4 beeps Power supply failure 1 Open the access panel and be sure the four wire power supply cable is properly connected to the system board 2 Locate faulty device by removing all devices and then reinstalling one at a time until workstation fails Replace the device causing the failure Continue adding devices to ensure all are functioning properly 3 Check the power supply functionality a Disconnect AC power b Remove all internal power supply cables from the system board c Plugin AC power f the power supply fan spins and the BIST LED lights then the power supply is good Replace the system board f the power supply fan does not spin or the BIST LED does not light replace the power supply Blinks RED 5 times once per second then 2 second pause 5 beeps Pre video memory error 1 Reseat memory modules 2 Replace memory modules one at a time to find the faulty module 3 Replace third party modules with HP memory 4 Replace system board Blinks RED 6 times once per second then 2 second pause 6 beeps Pr
130. mected data cable cornectors Loose Reseat loose componens or damaged and replace camaged components 7 items in the computer Caution Power is continuous to the system boarc and the power supply even when the power swilch is turned off To p event damage to the unit dsconnec the power cord Reinstall cover and from the power source or the restart computer unit before beginnirg dsassembly procedures Replace power switch Replace system board if you haven t already 5 c o 2 2 lt NO POWER 189 No Video No Video Part 1 Y Go to Error Messages Part 1 Monitor LED on LED color note 1 Video adapter connected note 2 Monitor plugged in and turned on Y Reconnect monitor note 3 Notes Plug in and turn on 1 monitor then return to 2 Initial Troubleshooting No Video Part 1 Caution Power is continuous to the system board and power supply even when the power switch is turned off To prevent damage to the unit disconnect the power cord from the power source or the unit before beginning disassembly procedures Turn contrast and brightness turned up brightness up Go to No Video Part 2 Plug in turn on and return to Initial Troubleshooting Replace monitor Older monitors do not support the amber LED If more than one adapter is installed monitor must be connected to primary controller 3 Tu
131. mmunicate with a support specialist online through Active Chat m Calla support agent Provides hardware details about the workstation and HP support contact phone number worldwide Troubleshooting Checklist Before running any of the diagnostic utilities go through the following checklist to find possible solutions for workstation or software problems Are the workstation and monitor connected to a working electrical outlet Is the workstation turned on Is the green power light illuminated Is the monitor turned on Is the green monitor light illuminated Turn up the monitor brightness and contrast controls if the monitor is dim Press and hold any key If the system beeps then the keyboard is operating correctly Check all cables for loose or incorrect connections Reconfigure the workstation after installing a non PnP expansion board or other option such as a diskette drive Are all of the necessary device drivers installed Have all printer drivers been installed for each application Remove all diskettes and CDs from the drives before you turn on the system Are you running the latest BIOS version drivers and or software updates 114 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING LED Color Definitions An LED light exists on the front panel of your workstation The following table describes what each color signifies Table 5 1 LED color definitions LED State LED Color System Status Solid Green System is on
132. ndary Disk Controller Failure Hard drive circuitry error 1 Run Computer Setup F10 Setup 2 Clear CMOS 3 Check cable seating jumper settings 4 Run hard drive diagnostics 5 Disconnect additional drives 6 Run the Drive Protection System test if available 7 Replace the hard drive 1793 Secondary Controller or Disk Failure Hard drive circuitry error 1 Run Computer Setup F10 Setup 2 Clear CMOS 3 Check cable seating jumper settings 4 Run hard drive diagnostics 5 Disconnect additional drives 6 Run the Drive Protection System test if available 7 Replace the hard drive 1794 Inaccessible devices attached to primary IDE controller Devices attached to the primary IDE controller are inaccessible while the SATA controller is set to Replace Primary IDE Controller in Setup 1 Run Computer Setup F10 Setup 2 Select Storage gt Storage Options and set SATA controller to Add as Separate Controller 1800 Temperature Alert Internal temperature exceeds specification 1 Check that workstation air vents are not blocked and cooling fan is running 2 Verify processor speed selection 3 Replace the processor 4 Replace the system board 1801 Microcode Patch Error Processor not supported by ROM BIOS POWER ON SELF TEST POST AND ERROR MESSAGES Upgrade BIOS to proper version 149 Chapter 5 Table 5 18 POST Error Messages Continued Screen Messa
133. ne in Audio Line in Audio Connector 1 8 inch Pin Signal 1 Tip Audio In Left 2 Ring Audio In Right IY SS 3 Shield Ground er amp IEEE 1394 167 Appendix D Line out Audio Line out Audio Connector 1 8 inch Pin Signal 1 Tip Audio Out Left 2 Ring Audio Out Right Kd Sd 3 Shield Ground er amp Ultra SCSI Ultra SCSI connector 34 1 68 35 Pin Signal Pin Signal 1 DB12 35 DB12 2 DB13 36 DB13 3 DB14 37 DB14 4 DB15 38 DB15 5 DPB1 39 DPB1 6 GND 40 GND 7 DBO 41 DBO 8 DB1 42 DB1 9 DB2 43 DB2 10 DB3 44 DB3 11 DB4 45 DB4 12 DB5 46 DB5 13 DB6 47 DB6 14 DB7 48 DB7 15 DPB 49 DPB 16 DIFFSENSE 50 GND 17 TERMPWR 51 TERMPWR 18 TERMPWR 52 TERMPWR 168 CONNECTOR PINS 19 RES 53 RES 20 ATN 54 ATN 21 GND 55 GND 22 BSY 56 BSY 23 ACK 57 ACK 24 RST 58 RST 25 MSG 59 MSG 26 SEL 60 SEL 27 C D 61 C D 28 REQ 62 REQ 29 0 63 I O 30 GND 64 GND 31 DB8 65 DB8 32 DB9 66 DB9 33 DB10 67 DB10 34 DB11 68 DB11 SATA SATA Connector S1 S7 P1 P15 a Pin Signal Pin Signal Pin Signal A Data Cable Power Cable Power Cable S 1 Ground P 1 3 3 V power P 8 5 V power S 2 A P 2 3 3 V power P 9 5 V power S 3 A P 3 3 3 V power P 10 Ground S 4 Ground P 4 Ground P 11 Reserved
134. ng Electrostatic Damage to Equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories W Transport products in static safe containers such as tubes bags or boxes to avoid hand contact W Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container When handling or touching a sensitive component or assembly ground yourself by touching the chassis Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment M Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps toe straps and boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floor
135. ng the jumper settings reboot the workstation to recognize the new ET address Appendix A JUMPERS 153 154 SCSI DEVICES Appendix B SATA Devices SATA Guidelines NOTE These systems support a mixed configuration of UATA IDE SCSI and SATA hard drives While ET HP supports the presence of IDE drives it does not ship any configurations using those drives bis NOTE The HP Workstation xw6200 has two SATA ports on the system board to cover all the internal hard ET drive mounting points Connect the first SATA drive boot drive if booting from SATA to the port labeled SATAQ If installing a second drive connect it to SATA1 When installing and operating SATA devices m lf the hard drive is installed in the hard drive cage connect the 90 degree connector on the SATA cable 326965 006 to the hard drive and the straight connector to the system board B If the hard drive is installed in a 5 25 inch bay connect the straight connector on the SATA cable 326965 006 to the hard drive and the 90 degree connector to the system board W f using a SATA controller card connect the 4 4 pin LED cable included with SATA controller board from the card header JP1 4 pin header to the system board header labeled SCSI LED 4 pin header For complete and current information on supported accessories and components visit http partsurfer hp com en 5 o D 2 lt SATA GUIDELINES 155 Boot Order
136. nnection The network status light should flash when there is network Network controller is not set up Use the Network control application to verify that the activity properly device is working properly Network driver is not properly Reinstall network drivers loaded System cannot autosense the Disable auto sensing capabilities and force the system network into the correct operating mode Diagnostics reports a failure The cable is not securely Be sure that both ends of the data cable are securely connected connected The cable is attached to the Be sure that the cable is attached to the correct incorrect connector connector There is a problem with the cable Be sure that the cable and device at the other end are or a device at the other end of the operating correctly cable Network controller interrupt is Under the Computer Setup Advanced menu change the shared with an expansion board resource settings for the board The network controller Replace the NIC is defective TROUBLESHOOTING SCENARIOS AND SOLUTIONS 137 Table 5 13 Network Problems Continued Problem Cause Solution Diagnostics passes but the Network drivers are not loaded or 1 Be sure the network drivers are loaded and that the workstation does not driver parameters do not match driver parameters match the configuration of the communicate with the network current configuration network controller 2 Be sure the correct network client and protocol is
137. nt years a growing concern has developed in computer rooms where these conductive contaminants are formed on the bottom of some raised floor tiles Although this problem is relatively rare it may be an issue within your computer room Since metallic contamination can cause permanent or intermittent failures on your electronic equipment Hewlett Packard strongly recommends that your site be evaluated for metallic particulate contamination before installation of electronic equipment WARNING Avoid Burn Injuries Some parts inside the computer will be hot Turn off and unplug the AN system then wait approximately three to five minutes for them to cool down before opening the system access panels or touching internal components A WARNING if you have a modem Do not attempt to connect this product to the phone line during a lightning storm Never install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type during an lightning storm There may be a risk from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Never touch or remove the communications board without first removing the connection to the telephone netw
138. ntrol speed option ROM and latency timer 133 Slot 6 PCI X Enables you to configure control speed option ROM and latency timer 133 Slot 7 PCI X Enables you to configure control speed option ROM and latency timer 133 Available on select models These options should be used by advanced users only Chapter 3 COMPUTER SETUP F10 41 Desktop Management A HP Client Management Solutions available for download from http www hp com go EasyDeploy provides standards based solutions for managing and controlling workstations in a networked environment This section summarizes the capabilities and features of the key components of desktop management W Initial Configuration and Deployment W Remote System Installation W Software Updating and Management W ROM Flash E Asset Tracking and Security W Fault Notification and Recovery NOTE Support for specific features described in this guide might vary by model or software version Initial Configuration and Deployment The workstation comes with a preinstalled system software image After a brief software unbundling process the workstation is ready to use You may prefer to replace the preinstalled software image with a customized set of system and application software There are several methods for deploying a customized software image They include E Installing additional software applications after unbundling the preinstalled software image W
139. nu Descriptions Heading Option Description Onboard Devices Enables you to set resources for or disable onboard system devices serial ports parallel ports diskette controllers and so on Device Options Allows you to set the Printer Mode to EPP ECP Output Only or Bi directional NOTE These settings are included for backward compatibility Many older printers cannot use newer protocols like EPP ECP Allows you to enable disable W Number Lock state at power on or off during POST W PME Wakeup Events such as a wake on LAN magic packet to bring the machine out of Hibernate W Processor Cache Enabling this turns on the processors L1 and L2 cache and disabling turns off the processors L1 and L2 cache which is one way to slow the processor down W SATA RAID Option ROM W SCSI Option ROM W Network Controller Option W Standby wake events NOTE This setting might need to be disabled if older PCI cards do not use the PME signal correctly and keep turning on the system Slot 1 PCI Enables you to configure control power management option ROM and interrupt Slot 2 PCI Express x 16 Enables you to configure control power management option ROM and interrupt Slot 3 PCI Enables you to configure control option ROM and latency timer Slot 4 PCI Express x 16 Enables you to configure control option ROM and latency timer Slot 5 PCI X Enables you to configure co
140. o install the hood lock reverse the previous steps REMOVAL AND REPLACEMENT OF COMPONENTS 77 Front Panel I O Device Assembly 1 Disconnect power from the system page 68 remove the access panel page 74 and remove the front bezel page 75 2 Unlatch the plastic snap that secures the cables inside the chassis and disconnect the front panel I O device assembly cables from the system board 3 Remove the screws that hold the front panel I O device assembly and bracket to the chassis and remove the screws that hold the front panel I O device assembly to the bracket 4 Pull the front panel I O device assemblyout about two inches away from the chassis 5 Separate the bracket away from the front panel I O device assembly pi 36 ES N N en N N N NS N N N SN PN S v ON hz WARNING The next step requires the removal of cables through the chassis Some edges on the A chassis might be sharp Be careful when removing these cables 6 Slide the front panel cables through the chassis and out the front of the unit To replace the front panel I O device assembly reverse the previous steps 78 REMOVAL AND REPLACEMENT PROCEDURES Power Button Assembly and System Speaker The power button and the system speaker are part of the same assembly To remove the power button 1 Disconnect power from the system page 68 remove the access panel page 74 remove the front bezel page 75 and remove the front panel I O device as
141. o set W POST mode QuickBoot FullBoot or FullBoot every 1 30 days W POST messages enable disable W Safe POST enable disable Enabling this features allows a watchdog timer to operate during Option ROM execution If an option ROM hangs and the user cycles the power on the system POST detects that an error occurred during the last boot and displays a message The offending option ROM code is skipped NOTE This setting might need to be disabled if an option ROM takes a long time to execute The watchdog timer might expire on a normally executing option ROM and skip it on the next boot W F9 prompt enable disable Enabling this feature will display the text F9 Boot Menu during POST Disabling this feature prevents the text from being displayed However pressing the F9 key will still access the Shortcut Boot Order Menu screen W F10 prompt enable disable Enabling this feature displays the text F10 Setup during POST Disabling this feature prevents the text from being displayed but pressing F10 still accesses the Setup screen W F12 prompt enable disable Enabling this feature displays the text F12 Network Service Boot during POST Disabling this feature prevents the text from being displayed but pressing F12 still forces the system to attempt booting from the network W Option ROM prompt enable disable Enabling this feature causes the system to display a message before loading options ROMs W POST Delay in seconds
142. o user intervention HP INSIGHT DIAGNOSTICS OFFLINE EDITION 117 Complete Test Provides a predetermined script where each hardware component is fully tested You can select Interactive or Unattended tests This will change the devices tested during the Complete Test There are more tests available in the interactive mode but these require user intervention Custom Test Provides the most flexibility in controlling the testing of a system The Custom Test mode allows the user to specifically select which devices tests and test parameters are run Users are provided the ability to select tests that do not require any user interaction through the Interactive and Unattended test modes To begin testing 1 Select the Test tab 2 Selectthe Type of Test to perform and then select the Test Mode either Interactive or Unattended 3 Choose how you want the test to be executed either Number of Loops or Total Test Time When choosing to run the test over a specified number of loops enter the number of loops to perform If you desire to have the diagnostic test for a specified time period enter the amount of time in minutes 44 NOTE Testing will automatically stop if one test loop has been completed when the elapsed test time ET has reached the specified time limit 4 Click Begin Testing to start the test While tests are being performed the user can monitor the progress by viewing the Status tab Any errors that are detected are summ
143. on page 47 1 Create a bootable diskette 2 Select a setup configuration to copy Turn off the workstation If you are in Windows click Start Shut Down gt Shut Down 3 Turn on the workstation 4 Assoon as the workstation is turned on press and hold the F10 key until you enter Computer Setup Press Enter to bypass the title screen if necessary 444 NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and ET press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you may see a Keyboard Error message disregard it 5 If you are using a a diskette insert it now 6 Click File Replicated Setup gt Save to Removable Media Follow the instructions on the screen to create the configuration diskette 7 Download a BIOS utility for replicating setup repset exe and copy it onto the configuration diskette To obtain this utility go to http welcome hp com support files and enter the model number of the workstation 8 Onthe configuration diskette create an autoexec bat file containing the following command repset exe 9 Turn off the workstation to be configured Insert the configuration diskette and turn the workstation on The configuration utility will run automatically 10 Restart the workstation when the configuration is complete Dual State Power Button With Advanced Configuration and Power Interface ACPI enabled the power button can fun
144. ont Bezel page 75 Front Panel I O Device Assembly page 78 Power Button and Front Speaker page 79 Optical Drive page 96 Diskette Drive page 98 Bezel Blanks page 75 System Fan Assembly page 80 Power Supply page 81 Memory page 82 Front Fan Removal Optional page 93 Battery page 94 Hard Drive page 100 CPU Heatsink page 105 Processor page 108 PCI Card Support page 87 PCI Retainer page 88 PCI or PCI Express card page 90 CPU Heatsink page 105 Processor page 108 System Board page 110 1 Some locks do not need to be removed before proceeding to the next step For example you only need to unlock the lock on the access panel before opening it 2 The top cover can be removed anytime but you must remove it after removing the access panel when removing the hood lock REMOVAL AND REPLACEMENT OF COMPONENTS 71 Security Lock Optional If a security padlock is installed remove it before servicing the unit To remove the padlock unlock it and slide it out of the padlock loop as shown in the following image Cable Lock Optional If a cable lock is installed remove it before servicing the unit To remove the cable lock unlock it and pull it out of the cable lock slot as shown in the following image 72 REMOVAL AND REPLACEMENT PROCEDURES Universal Chassis Clamp Lock Optional If a
145. oo hot the processor clock automatically begins to throttle If the temperature does not go down then the system eventually shuts down SP i o m a sem oO DESKTOP MANAGEMENT 61 62 SYSTEM MANAGEMENT Chapter 4 Removal and Replacement Procedures This chapter describes removal and replacement procedures of most internal components Service Considerations on page 64 Pre Disassembly Procedures on page 68 System Board Components on page 69 Removal and Replacement of Components on page 71 63 Chapter 4 Service Considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components WARNING When lifting or moving the workstation do not use the front bezel as a handle or lifting point A Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm the user and damage the workstation To properly and safely lift the workstation lift it from the bottom of the unit Read Cautions Warnings and Safety Precautions For your safety you must review the Important Safety Warnings on page ix before accessing the components of the workstation Also review the Safety and Regulatory Guide that came with your workstation for more information WARNING Avoid Burn Injuries Some parts inside the computer will be hot Turn off and unplug the A system then wait appro
146. ore the system ROM on individual PCs through a Windows operating system For more information on HPQFlash visit http www hp com support files and enter the name of the workstation when prompted FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure for example if a power failure were to occur during a ROM upgrade The Boot Block is a flash protected section of the ROM that checks for a valid system ROM flash when power to the system is turned on W Ifthe system ROM is valid the system starts normally W Ifthe system ROM fails the validation check the FailSafe Boot Block ROM provides enough support to start the system from a ROMPag diskette which will program the system ROM with a valid image NOTE Some models also support recovery from a ROMPaq CD ISO ROMPaq images are included with selected models in the downloadable ROM softpaqs When the boot block detects an invalid system ROM the System Power LED blinks RED 8 times one every second followed by a 2 second pause Also eight simultaneous beeps will be heard A Boot Block recovery mode message is displayed on the screen some models To recover the system after it enters Boot Block recovery mode 1 If there is a diskette in the diskette drive or a CD in the CD drive remove the diskette and CD and turn off the power 2 Insert a ROMPaq diskette into the diskette drive or if permitted on this workst
147. ork X PREFACE CAUTION Avoid Static Electricity Static electricity can damage electronic components Turn OFF all A equipment and disconnect the power cable before installing an accessory card Do not let your clothes touch any accessory card Handle the card as little as possible and with care CAUTION nformation on Ergonomic Issues It is strongly recommended that you read the ergonomics AN information in the Safety and Comfort Guide on the Documentation Library CD before using your system You can access more extensive ergonomics information at http www hp com ergo 49 NOTE Recycling Your System HP has a strong commitment toward the environment Your HP system ET has been designed to respect the environment as much as possible HP can also take back your old system for recycling when it reaches the end of its useful life HP has a product take back program in several countries The collected equipment is sent to an HP recycling facilities in Europe or the U S A As many parts as possible are reused The remainder is recycled Special care is taken for batteries and other potential toxic substances these are reduced into non harmful components through special chemical processes If you require more details about the HP product take back program contact your local dealer or your nearest HP Sales Office Updating BIOS Drivers and Software HP continually strives to implement new enhancements that will increase
148. ot Record Hard Drive has changed Press any key to enter Setup to configure MBR Security Upon entering Computer Setup you must perform one of the following tasks W Save the MBR of the current bootable disk B Disable the MBR Security feature You must know the setup password if one exists In the unlikely event that the previously saved MBR has been corrupted the following message is displayed 1998 Master Boot Record has been lost Press any key to enter Setup to configure MBR Security Upon entering Computer Setup you must perform one of the following tasks W Save the MBR of the current bootable disk B Disable the MBR Security feature You must know the setup password if one exists Before You Partition or Format the Current Bootable Disk Before you partition or format the current bootable disk ensure that MBR Security is disabled before you change partitioning or formatting of the current bootable disk Some disk utilities such as FDISK and FORMAT attempt to update the MBR If MBR Security is enabled when you change partitioning or formatting of the disk you might receive error messages from the disk utility or a warning from MBR Security the next time the workstation is turned on or restarted To disable MBR Security 1 Turn on or restart the workstation If you are in Windows click Start gt Shut Down gt Restart the Computer 2 As soon as the workstation is turned on press and hold the F10 key until you ent
149. ot imply endorsement by the EPA As an ENERGY STAR Partner HP has determined that products with the ENERGY STAR configuration meet the ENERGY STAR guidelines for energy efficiency The ENERGY STAR Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy efficient equipment in homes offices and factories HP products achieve this by reducing the power consumption when not being used ENERGY STAR on HP Workstations uses ACPI power management The system can wake as a result of a user action keyboard or mouse or from the network or a modem The Power Management feature when used in conjunction with an external ENERGY STAR compliant monitor will support the power down features of the monitor The Power Management feature allows an external monitor to go into low power mode when the energy save timeout occurs CAUTION Using the Energy Save Monitor feature with non ENERGY STAR compliant monitors might cause video distortion when the Energy Save timeout occurs Hyper Threading Technology EA A Hyper Threading Technology developed by Intel enables a single processor to execute multiple threads of instructions simultaneously Hyper Threading Technology enables the processor to utilize its execution resources more efficiently delivering performance increases and improving user productivity Not all systems benefit from the Hyper Threading Technology To see if Hyper Thre
150. other 68 pin devices Appendix A E f multiple SCSI devices are used split the devices between Channels A and B for optimum performance Cable length for the second channel should not be longer than 18 inches m f two controllers are used each can use SCSI devices having widths and speeds different from the other If a 68 pin data cable is used on a controller having 50 pin SCSI devices use an internal cable adapter or an external cable adapter CAUTION Do not route data cables near the air intake to the power supply Cables routed in this manner can block the airflow and cause the workstation to overheat B All SCSI controllers require a unique SCSI ID 0 15 for each SCSI device installed Refer to the Jumpers section on page 153 for more information W 68 pin SCSI controllers require a 53 inch maximum length twisted pair LVD cable with built in terminator maximum of five drives with a minimum driving spacing of 5 25 inches B Every SCSI chain or circuit must be terminated closed at both ends Some system boards have both ends of the SCSI cable connected to and terminated by the system board Termination can be accomplished in one of several ways m Useacable with a built in terminator SCSI GUIDELINES 151 m Useacable with a terminating resistor plug in the last connector m Connect a SCSI device with its termination enabled into the last connector m Connectan external SCSI device with its termination enabled
151. ove the IDE cable 3 Replace the cable and cable ties Refer to the previous image for cable routing information REMOVAL AND REPLACEMENT OF COMPONENTS 97 Diskette Drive Optional To remove a diskette drive 1 Disconnect power from the system page 68 remove the access panel page 74 and remove the front bezel page 75 2 Disconnect the cables from the back of the diskette drive 98 REMOVAL AND REPLACEMENT PROCEDURES To replace an optional diskette drive 1 While lifting the green drivelock release tab slide the drive forward into the chassis 2 Route the diskette drive data cable between the system board and the hard drive cage Your cable might look different than the one shown Chapter 4 CAUTION The cable must stay between the system board and the hard drive cage It might be necessary to push the cable down so that it catches on the system board This routing method is important because you do not want to interfere with the CPU heatsink fans or block airflow Connect the cables from the back of the diskette drive REMOVAL AND REPLACEMENT OF COMPONENTS 99 Hard Drive For more information on SATA hard drives and the SATA RAID configuration see Appendix B SATA Devices on page 155 Removing a Hard Drive 1 Disconnect power from the system page 68 and remove the access panel page 74 2 Disconnect the cables from the back of the hard drive 3 Pushin on the green driveloc
152. oving 97 IDE connector pin assignments 171 IEEE 1394 front panel location 17 installing and removing 92 unsupported 17 information system 37 initial configuration 42 installing access panel 74 battery 94 bezel blanks 75 DIMMs 82 diskette drive 98 front bezel 75 front fan 93 front panel I O device assembly 78 hard drive 100 heatsink 105 hood cover 74 hood cover sensor 76 hood lock 77 IDE cable 97 IEEE 1394 92 Kensington cable lock 72 memory optical drive 96 Pci 90 PCI card support 87 PCI Express 89 PCI retainer 88 power button assembly 79 power supply 81 processor SATA 103 scsi 100 206 security lock 72 speaker assembly 79 System board System fan top cover 7 internal computer temperature 61 J jumpers CD ROM and DVD ROM 164 hard drive 129 resetting passwords 181 K Kensington cable lock 60 installation and removal 72 overview 60 purpose 50 key location 18 keyboard cleaning connector pin assignments 165 delimiter characters 54 delimiter characters national 54 PS 2 connector location 18 troubleshooting 133 L LED color definitions 115 lifting the workstation 67 line in audio connector location 18 line out audio connector location 18 M Master Boot Record security overview 58 security purpose memory guidelines 82 installing and removing 82 troubleshooting 139 memory errors 61 microphone connector location 17 18 Microsoft Windows XP Professional operating system 28 moni
153. owing effects horizontal digital conversion circuits monitor s on screen display menu scrolling lines faint vertical bars or might be unable to correctly unable to center the picture on the interpret the output 2 Manually synchronize the Clock and Clock Phase on screen Flat panel monitors using synchronization of the graphics screen display functions Download SoftPaq SP20930 an analog VGA input connection card or SP22333 depending on the monitor to assist with only the synchronization Certain typed symbols do not The font you are using does Use the Character Map to locate the and select the appear correct not support that particular appropriate symbol Click Start gt All Programs symbol Accessories gt System Tools Character Map You can copy the symbol from the Character Map into a document Solving Audio Problems Table 5 8 Audio Problems Problem Cause Solution Sound does not come out of the Software volume control is Double click the Speaker icon on the taskbar and use the speaker or headphones turned down volume slider to adjust the volume The external speakers are not Turn on the external speakers turned on TROUBLESHOOTING SCENARIOS AND SOLUTIONS 131 Chapter 5 Table 5 8 Audio Problems Continued Problem Cause Solution External speakers plugged into See the sound card documentation for proper speaker the wrong audio jack connection Audio cable not connected Connect audio ca
154. ows the HP Workstation xw6200 block diagram CPU CPU DDRII ECC REGISTERED DIMMs A PCI EXPRESS x16 i adinim PCI E x16 MEM CNTRL AND DATA PCI E x4 BROADCCM GBIT LAN 5751 PCI EXPRESS x1 PCI EXPRESS x8 MEM CNTRL AND DATA i i HI 1 5 DDRII ECC REGISTERED DIMMs B Ru PCI 3233MHz SLOTS m PRIMARY IDE CONN PCI 32 33MHz SECONDARY E IDE CONN ni ICH5 R CONN E i2 AUDIO USB AD1981B CONN 8 12C BUS LPC BLS FIRMWARE P HUB CPU CPU CT SMSC SUPER Il O LPC47B387 CHASSIS CTRI CHASSIS Pcl D CTRL psu ay PRINTER 70 REMOVAL AND REPLACEMENT PROCEDURES Removal and Replacement of Components This section discusses the procedures necessary to remove and install various hardware components on your workstation Review the safety and precautions and the Service Considerations on page 64 as well as the Safety and Regulatory Guide before servicing or upgrading your system 1 Read all safety information and precautions Chapter 4 Locate and clear a suitable work area Shut down the system and remove power from the unit 2 3 4 Gather your tools 5 Service your unit 6 Restore power to your unit Disassembly Order Use the following table to determine the sequence in which to remove the major components Pre Disassembly page 68 Locks page 72 Access Panel page 74 Hood Sensor page 82 Top Cover page 76 Hood Lock page 77 Fr
155. p 10 Cable Lock Slot 3 Access Panel Key 11 Microphone Connector pink 4 PS 2 Mouse Connector green 12 USB Ports x6 5 Parallel Connector burgundy 13 Serial Connector teal 6 RJ 45 Network Connector 14 PS 2 Keyboard Connector purple 7 Audio Line In Connector light blue 15 Built In Self Test BIST LED 8 Audio Line Out Connector lime 16 Power Cord Connector NOTE To assist you in connecting your peripheral devices the rear panel connectors are labeled and color coded according to industry standard 18 PRODUCT OVERVIEW Serial Number and COA Label Location Each workstation has two unique serial number labels Systems preinstalled with Windows XP also have a certificate of authentication COA label 2 The serial number labels 1 are located on the side panel of the unit and on the rear panel Keep this number available when contacting customer service for assistance Product Specifications The following table lists the physical dimensions Table 1 4 Physical Characteristics Chapter 1 Weight 16kg 35 Ib typical configuration Tower Dimensions 441 mm 17 4 in tall 165 mm 6 5 in wide 440 mm 17 3 in deep Rack Mount Dimensions 165 mm 6 5 in tall AU top cover and foot removed 425mm 16 75 in fits in standard 19 in rack 440 mm 17 3 in deep PRODUCT SPECIFICATIONS 19 Power Supply and Cooling The workstation has 8 outputs B 3 3V used with PCI MCH ICH5 PXH
156. password 4 Press Enter M9 NOTE See the National Keyboard Delimiter Characters section on page 54 section for information ET about the alternate delimiter characters The power on password and setup password can also be changed using the Security options in Computer Setup NATIONAL KEYBOARD DELIMITER CHARACTERS Each keyboard is designed to meet country specific requirements The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation Table 3 4 National Keyboard Delimiter Characters Arabic Greek Russian Belgian Hebrew Slovakian BHCSY Hungarian Spanish Brazilian Italian Swedish Finnish Chinese Japanese Swiss Czech Korean Taiwanese Danish Latin American Thai 54 SYSTEM MANAGEMENT Table 3 4 National Keyboard Delimiter Characters Arabic Greek Russian French Norwegian Turkish French Canadian Polish U K English German Portuguese U S English For Bosnia Herzegovina Croatia Slovenia and Yugoslavia CLEARING PASSWORDS If you forget your password you cannot access the workstation See Appendix H Additional Password Security and Resetting CMOS for instructions on clearing passwords DriveLock DriveLock prevents unauthorized access to the data on MultiBay hard drives DriveLock has been implemented as an extension to Computer Setup It is only available
157. placement should be of the same type Ultra ATA 33 66 or 100 as that being removed to retain the same level of performance B When Ultra ATA and SCSI hard drives are mixed in the same system the Ultra ATA drive will become the boot drive unless the boot order is changed in Computer Setup F10 SMART The Self Monitoring Analysis and Recording Technology SMART ATA drives for HP workstations have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert as o e D 2 2 lt SMART 163 Jumpers The following specification is are the standard drive configurations CD ROM or DVD ROM Drive Use CSEL Slave Master poopoo oopoo0000 oo0000000 Figure C 4 CD ROM or DVD ROM drive jumpers 164 ULTRA ATA DEVICES Appendix D Connector Pins Enhanced Keyboard Keyboard Connector Ege ooo E ED 0000 KEY OO Pin won Signal Data Unused Ground ou 5 VDC Clock Unused Mouse Mouse Connector O78 o0 Pin wo Signal
158. power cord from the wall outlet and allow the internal system components to cool before touching RESETTING THE PASSWORD JUMPER 181 CAUTION When the workstation is plugged in the power supply always has voltage applied to the A system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system CAUTION Static electricity can damage the electronic components of the workstation or optional A equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object 3 Remove the access panel 4 Locate the password header and jumper The password header is E49 isi NOTE The password jumper is green so that it can be easily identified For assistance locating the 77 i ET password jumper and other system board components refer to System Board Components on page 69 Remove the jumper from either pin 1 or 2 Place the jumper on pins 1 and 2 connecting both pins together Replace the access panel Reconnect the external equipment on Oo A Plug in the workstation and turn on the power Allow the operating system to start This clears the current passwords and disables the password features 9 To establish new passwords repeat steps 1 through 4 replace the password jumper on either pin 1 or pin 2 but not both then repeat steps 6 through 8 Establish the new passwords in Computer Setup Cl
159. r 1 Run Computer Setup F10 Setup 2 Clear CMOS 3 Check cable seating jumper settings 4 Run hard drive diagnostics 5 Disconnect additional drives 6 Run the Drive Protection System test if available 7 Check http www hp comNsupportN techpubsNcustomer advisories for possible changes when using Windows NT 4 0 Service Pack 4 8 Replace the hard drive 9 Replace the system board 1785 Multibay incorrectly No other IDE device may be attached Attach the Multibay as device 0 on the secondary IDE installed to the same IDE controller controller 148 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Table 5 18 POST Error Messages Continued Screen Message 1790 Disk 0 Error Probable Cause The drive is not installed correctly or has failed Recommended Action 1 Make sure that any jumpers are set correctly and that power and drive cables are connected both to the drive and the system board 2 Verify that the cables are the correct cables for your computer model If this message persists you may need service for your workstation 1791 Disk 1 Error The drive is not installed correctly or has failed 1 Make sure that any jumpers are set correctly and that power and drive cables are connected both to the drive and the system board 2 Verify that the cables are the correct cables for your computer model If this message persists you may need service for your workstation 1792 Seco
160. r ex y eei ERR RW ue ea ERR O aa ae TERI ERE 180 Cleaning the Monitor 1 rt xnterdbetuiesqSegRerbbiebesbep xx e RAdadena ke E OE ad 180 Cleaning the MOUSe uua urea eeu e d eu d eus d ERR E ACE ba dues 180 Additional Password Security and Resetting CMOS Resetting the Password Jumper 1 0 hh 181 Clearing and Resetting the CMOS 0 0 cee tees 182 Using the CMOS Buttons ects sent e iets Chea dete then nx ae abate Pug Va 182 Using Computer Setup to Reset CMOS 0 0 ce eee 183 Quick Troubleshooting Flows Initial Troubleshooting aeaa a D a a tees 186 No PoWGr cub Pe edit a a SEHE edem A E eel Se Pa eg eel EA 187 No Power Parti oie minst eret Eb iN a Gab a a Lee ae 187 No Power Part2 ao nia wie e OO SA RE a a Ea a ara i a e Eas 188 NO Power Part 3 oen r onnie ae eto A RA Lat N e p owe o A a FR ONE ida 189 NO VId60 ix cepas t ime residing dan be bes A Rr tenentem cu e e inu m Den 190 No Video Part5 5 3 5 na X reete eon e He eet mfi a ete ca dita RR Gone Sah ate 190 No Video Part AE ere x RR eene op aras ae Soden a Ente a aee nde 191 No Video Part 3 oer eva Ce RR oca eoe E AR RR CC ADT RT TAA E 192 VI CONTENTS Error Messages seized died rrap KERERE hapa ERARE ETER E AEEA d RO REQUE dc RR has 193 Error Messages Part I eis 24s 000 diaud t En RA k Gael EE EWR Ee Sega a 193 Error Messages Part2 000 ccc eee ee 194 Error Messages Part3 0 00 eee eee 195 NOOS Loading ei zs eee dese
161. r for the CD ROM drive 3 Click OK PREFACE Linux Based Workstations If the workstation is running a Linux operating system browse the CD and click the index htm file to launch the CD interface To view the documents on the CD download and install Adobe Acrobat Reader for Linux from http www adobe com Locating Regulatory Information Refer to the Safety amp Regulatory Information guide on the Documentation Library CD for product class information You can also refer to the label on the rear of the chassis Parts and Accessories For complete and current information on supported accessories and components visit http partsurfer hp com Subscriber s Choice Subscriber s Choice an HP program allows you to sign up to receive driver and software alerts proactive change notifications PCNs the HP newsletter and more Sign up today at http www hp com ao subscriberschoice FINDING INFORMATION XIII XIV PREFACE Chapter 1 Product Overview This chapter presents an overview of the hardware components of the HP Workstation Product Features on page 16 Product Specifications on page 19 Power Supply and Cooling on page 20 Environmental Specification on page 23 PCI and PCI Express Slot Power Specifications on page 23 ENERGY STAR on page 24 Hyper Threading Technology on page 25 Chapter 1 Product Features Exploded View The following image shows a typical HP Workstation xw6200 Drive conf
162. rd Drive Cable ATA ATAPI IDE Connector 39 1 40 2 pu as Pin Signal Pin Signal Pin Signal 1 Reset 15 DD1 29 DMAK 2 Ground 16 DD14 30 Ground 3 DD7 17 DDO 31 INTRQ 4 DD8 18 DD15 32 IOCS16 5 DD6 19 Ground 33 DA1 6 DD9 20 Key 34 PDIAG cable detect 7 DD5 21 DMARQ 35 DAO 8 DD10 22 Ground 36 DA2 9 DD4 23 DIOW 37 CS1FX 10 DD11 24 Ground 38 CS3FX 11 DD3 25 DIOR 39 DASP 12 DD12 26 Ground 40 Ground 13 DD2 27 IORDY 14 DD13 28 CSEL ATA ATAPI IDE STANDARD DRIVE CABLE 171 24 Pin Power Main 24 Pin Main Power Connector 1 3 3 V 8 POK 14 12 V 21 5 V 2 3 3 V 9 5 Vaux 15 GND 22 5 V and 3 GND 10 12 V A 16 PS_ON_L 5 V Rsense 4 5V 11 12 V A 17 GND 23 45V 5 GND 12 3 3 V 18 GND 24 GND 6 5V 13 3 3 V and 19 GND 7 GND 3 3V Rsense 20 6 Pin Power Auxiliary System Board CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card A and which power cable connects to the system board These two cables look very similar The PCI Express power cable has a black connector and the power cable has a white connector When power is present you must NEVER connect the PCI Express power cable to the system board If you do so the system board may be damaged and your warranty voided To see a picture of the PCI Express cable and where it must be connected refer to the PCI or PCI Express Installation
163. rect printer driver is not Install the correct printer driver for the application installed The cables might not be Reconnect all cables connected properly Printer memory might be Reset the printer by turning it off for one minute then turn overloaded it back on Printer is offline The printer might be out of 1 Check the paper tray and refill it if it is empty paper 2 Select online Solving Keyboard and Mouse Problems Table 5 10 Keyboard and Mouse Problems Problem Cause Solution Keyboard commands and typing are not recognized by the workstation Keyboard connector is not 1 Turn off the workstation properly connected 2 Reconnect the keyboard to the back of the workstation and restart the workstation Program in use has stopped Shut down the workstation using the mouse and then responding to commands restart the workstation Keyboard needs repairs Replace the keyboard Keyboard key is stuck down Remove any debris from the keyboard Workstation is in Hibernate Press the power button to resume from Hibernate mode mode TROUBLESHOOTING SCENARIOS AND SOLUTIONS 133 Table 5 10 Keyboard and Mouse Problems Problem Cause Solution Cursor will not move using the The Num Lock key might be Press the Num Lock key The Num Lock light should not arrow keys on the keypad on be on if you want to use the arrow keys The Num Lock key can be disabled or enabled in Computer Set
164. red properly present and that the Remote System Installation Server System Installation contains the NIC drivers for your NIC System setup utility reports Unprogrammed EEPROM Flash the ROM unprogrammed EEPROM 138 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Solving Memory Problems CAUTION For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the system will not boot the operating system Table 5 14 Memory Problems Problem Cause Solution System will not boot or does not function properly after installing additional memory modules Memory module is not the Correct type or speed or the new memory module is not seated properly Replace module with the correct industry standard device for the workstation On some models ECC and non ECC memory modules cannot be mixed Out of memory error Memory configuration might not be set up correctly Use the Device Manager to check memory configuration You have run out of memory to Check the application documentation to determine the run the application memory requirements Memory count during POST is wrong The memory modules might not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Insufficient memory error during operation Too many Terminate and Stay Resident programs TSRs are installed Delete any
165. removed Access Panel Key Lock This lock prevents removal of the access panel and all internal components The key is shipped on the rear of the workstation Fault Notification and Recovery Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime If the workstation is connected to a network managed by HP Client Manager Software the computer sends a fault notice to the network management application With HP Client Manager Software you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of failed tests Drive Protection System The DPS is a diagnostic tool built into the hard drives installed in select HP workstations DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement When HP workstations are built each installed hard drive is tested using DPS and a permanent record of key information is written onto the drive Each time DPS is run test results are written to the hard 60 SYSTEM MANAGEMENT drive Each time DPS is run test results are written to the hard drive The service provider can use this information to help diagnose conditions that caused you to run the DPS software Ultra ATA Integrity Monitoring Ultra ATA Integrity Monitoring monitors the integrity of data as it is transferred between an Ultra ATA hard drive and the
166. revents you from having to know how the mass storage device was previously formatted Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted the data on the disk will be inaccessible Options Removable Media Boot Enables disables ability to boot the system from removable media Removal Media Diskette Write Enables disables ability to write data to removable media BIOS DMA Data Transfers Allows you to enable or disable the BIOS use of DMA for IDE data transfers SATA Configuration Add as separate controller and replace separate controller Primary IDE Controller Enables disables primary IDE controller Secondary IDE Controller Enables disables secondary IDE controller 38 SYSTEM MANAGEMENT Table 3 1 Computer Setup Menu Descriptions Heading Option Description Boot Order Allows you to configure the boot diskette drive and hard drive orders by physically reordering the menu entries Each device on the list can be individually excluded from or included for consideration as a bootable operating system source NOTE MS DOS drive lettering assignments might not apply after a non MS DOS operating System has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in
167. rn off and unplug computer before reconnecting cables 190 QUICK TROUBLESHOOTING FLOWS No Video Part 2 No Video Continued Part 2 from No Video Part 1 Turn off power disconnect power cord and open the computer Caution Power is continuous to the system board and power supply Reseat processor riser even when the power switch is board video card and turned off To prevent damage to memory then clear CMOS the unit disconnect the power cord from the power source or the unit before beginning disassembly procedures Replace cover and power cord then restart computer F1 ideo OK System computer option starts a not set routine Notes 1 System boards without a piezo speaker or chassis Turn off computer and disconnect without an internal speaker require an external power Replace components in speaker system one at a time starting with 2 Some power supplies require a load greater than hard drive Test system after each the system board alone to function properly When replacement for video or beeps disconnecting drives disconnect the data cables but leave the power cables attached 3 Remove auxiliary video card if integrated video Go to No Video Part 3 5 c o 2 2 lt NO VIDEO 191 No Video Part 3 No Video Continued from Part 3 No Video Part 2 Caution Power is continuous to the system board and power supply even when the power switc
168. rotect the ROM from being unintentionally updated or overwritten This is important to ensure the operating integrity of the workstation Should you need or want to upgrade the ROM you may W Order an upgraded ROMPag diskette from HP 44 SYSTEM MANAGEMENT B Download the latest ROMPaq images from HP driver and support page http www hp com support files CAUTION For maximum ROM protection be sure to establish a setup password The setup password prevents unauthorized ROM upgrades System Software Manager allows the system administrator to set the setup password on one or more PCs simultaneously For more information visit http www hp com go ssm Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP workstations directly from the centralized network management console Enabling the system administrator to perform this task remotely on multiple workstations and personal computers results in a consistent deployment of and greater control over HP PC ROM images over the network It also results in greater productivity and lower total cost of ownership The workstation must be powered on or turned on through Remote Wakeup to take advantage of Remote ROM Flash For more information on Remote ROM Flash see the HP Client Manager Software or System Software Manager at http h18000 www1 hp com im prodinfo html HPQFlash The HPQFlash utility is used to locally update or rest
169. rs in Storage Storage Es Options Q ia Drive responds slowly Run Computer Setup and increase the POST Delay in Oo immediately after power up Advanced Power On Options Nonsystem disk NTLDR missing System is trying to start from a Remove the diskette from the diskette drive message non bootable diskette Nonsystem disk NTLDR missing System is trying to start from a 1 Insert a bootable diskette into the diskette drive and message damaged hard drive restart the workstation 2 If the hard drive is still inaccessible and MBR Security is enabled try restoring the previously saved MBR image by entering Setup and selecting Security gt Restore Master Boot Record System files missing or not 1 Insert a bootable system diskette and restart properly installed a 2 Verify hard drive is partitioned and formatted 3 Install system files for the appropriate operating System if necessary Hard drive boot disabled in Run Computer Setup and enable the hard drive entry in Computer Setup the Storage Boot Order list Second Ultra ATA hard drive does Using the wrong cable for the Reinstall the second Ultra ATA hard drive using an 80 not perform optimally drive type conductor cable standard on select models Both slow and fast UATA Connect slower UATA devices to a separate data cable devices are on the same data connected to the secondary IDE ATA controller cable Workstation will not start Hard drive is
170. s a little at a time making sure the processor remains level 4 Disconnect the CPU heatsink fan connector 3 from the system board REMOVAL AND REPLACEMENT OF COMPONENTS 105 5 Before lifting the heatsink carefully break the adhesive compound between the CPU heatsink and processor by rotating the heatsink back and forth 6 Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor CAUTION Allow the alcohol on the processor and CPU heatsink to dry completely Replacing the CPU Heatsink 1 Disconnect power from the system page 68 remove the access panel page 74 and remove the CPU heatsink page 105 2 Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor CAUTION Allow the alcohol on the processor and CPU heatsink to dry completely A 3 Apply the thermal grease to center of the processor 4 Place the CPU heatsink on top of the processor and align the four mounting screws with the holes 1 in the system board 3 o NOTE If both CPU heatsinks were removed be sure all system board standoffs engage with the ET keyholes in the chassis be sure the system board connectors engage correctly with the rear I O panel 106 REMOVAL AND REPLACEMENT PROCEDURES and push back on the system board while engaging the CPU heatsink screws with the chassis standoffs You only need to p
171. s or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Table 4 2 Static Shielding Protection Levels Method Voltage Antistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 Grounding the Work Area To prevent static damage at the work area Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment WM Use static dissipative mats foot straps or air ionizers to give added protection SERVICE CONSIDERATIONS 65 Chapter 4 Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive t
172. sed systems 3 Lift the green drivelock release lever and gently slide the drive out of the chassis x yeooot 7 P aa s emet Ay b id by I T 96 REMOVAL AND REPLACEMENT PROCEDURES To replace an optical drive 1 Liftthe green drivelock release lever while sliding the optical drive into the bay When the optical drive is partially inserted release the drivelock release lever and slide the drive completely into the bay until the drive is secured Chapter 4 CAUTION Ensure that the optical drive is secure Failure to do so can cause damage to the drive when A moving the workstation 2 Connect the power drive and audio if required cables to the drive and workstation NOTE The audio cable is only required for Linux based systems Ef If you are installing more than one optical drive route the cable as in the following image B NOTE The optical drive cable is routed under the system board Gs Replacing Optical Drive Cable The optical IDE cable is routed behind the system board 1 Disconnect power from the system page 68 remove the access panel page 74 lay the workstation on its side with the system board facing up remove all expansion boards and graphics cards page 90 remove the CPU heatsinks page 105 disconnect the optical IDE cable from the system board and remove the system board page 110 2 Remove the plastic ties and tape from the IDE cable then rem
173. sed you Reboot the workstation and follow the instructions for of changes to the accepting the changes configuration you did not accept them A PnP board might not Use Windows 2000 or Windows XP Device Manager to automatically configure when deselect the automatic settings for the board and choose a added if the default basic configuration that does not cause a resource configuration conflicts with conflict You can also use Computer Setup to reconfigure other devices or disable devices to resolve the resource conflict Device hardware is not Read the device specific configuration information and properly jumpered or otherwise check for incorrect settings or conflicts with other devices configured already installed in the system Workstation will not start Wrong memory modules were 1 Review the documentation that came with the system used in the upgrade or to determine if you are using the correct memory memory modules were modules and to verify the proper installation installed in the wrong location Observe the beeps and LED lights on the front of the workstation Refer to Power On Self Test POST and Error Messages on page 143 to determine possible causes PCI Express power cable Connect the auxiliary PCI Express power cable to the PCI might be plugged into the Express card wrong connector on the System board Power LED flashes Red five times Memory is installed incorrectly 1 Reseat DIMMs once every second
174. sembly page 78 Chapter 4 2 Disconnect the power button assembly cable from the system board 3 Disconnect the speaker wire and the hood sensor if installed from the in line connectors on the power button assembly cable 4 Remove the screw that secures the power button assembly to the chassis 5 Pull the power button assembly away from the chassis 6 Slide the power button assembly out from the front of the chassis To remove the speaker 1 Disconnect the speaker cable from the in line front panel I O device assembly cable if you have not already done so 2 Slide the speaker away from the three flanges and remove it from the chassis REMOVAL AND REPLACEMENT OF COMPONENTS 79 System Fan Assembly To remove the system fan assembly 1 Disconnect power from the system page 68 remove the access panel page 74 and lay the workstation on its side with the system board facing up 2 Disconnect the fan plugs 1 from the system board 3 Press in on the ribbed portion of the fan housing 2 rotate the fan housing down 3 and lift it out of the chassis This illustration shows the system fan with an airflow duct installed This duct is only required on some systems Refer to the next section for more information To replace a system fan assembly reverse the previous steps Airflow Duct The airflow duct ships with certain DIMM configurations on this workstation If your system did not ship with the duct from the factory
175. settings It is important to back up the workstation CMOS settings before resetting them in case they are needed later To back up the CMOS settings use Computer Setup and run the Save to Diskette option from the File menu 4 Locate press and hold the CMOS button in for five seconds ay NOTE Be sure that the AC power cord is disconnected from the power outlet The CMOS button does not ET clear CMOS if the power cord is connected ih NOTE For assistance locating the CMOS button and other system board components refer to System ET Board Components on page 69 5 Replace the access panel 6 Reconnect any external devices 7 Plugin the workstation power and turn the power back on ore NOTE The workstation passwords and any special configurations along with the system date and time will EA have to be reset Using Computer Setup to Reset CMOS To reset CMOS using Computer Setup access the Computer Setup Utilities menu When the Computer Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary zm E UO o 2 2 lt NOTE If you do not press the F10 key while the message is displayed the workstation must be turned off ET then on again to access the utility From the Computer Setup menu select File gt Set Defaults and Exit This restores the soft settings that include boot sequence order and other factory settings I
176. splays a message indicating that the workstation side access panel has been removed You must enter the setup password to continue NOTE These settings can be changed using Computer Setup SETTING THE HOOD SENSOR PROTECTION LEVEL To set the hood sensor protection level 1 Turn on or restart the workstation If you are in Windows click Start gt Shut Down gt Restart 2 As soon as the workstation is turned on press and hold the F10 key until you enter Computer Setup Press Enter to bypass the title screen if necessary 49 NOTE If you do not press the F10 key at the appropriate time you must restart the computer and press ET and hold the F10 key again to access the utility If you are using a PS 2 keyboard you may see a Keyboard Error message disregard it 3 Select Security gt Smart Cover gt Cover Removal Sensor then side access panel and follow the on screen instructions 56 SYSTEM MANAGEMENT 4 Before exiting click File gt Save Changes and Exit Hood Lock Smart Cover Lock When installed the hood lock can prevent unauthorized access to the internal components CAUTION For maximum cover lock security be sure to establish a setup password The setup ZN password prevents unauthorized access to the Computer Setup utility LOCKING THE SOLENOID LOCK To activate and lock the solenoid lock 1 Turn on or restart the workstation If you are in Windows click Start Shut Down gt Restart 2 As soon as the workst
177. ssseee eee 42 Remote System Installation l lliiieeelese eh 42 Software Updating and Management sse ene 43 ROM Flash yc soin atado no Rb an ied E ud aig Gade Sewn fas eet 44 Asset Tracking and Security 0 00 c ect tee eee 49 Fault Notification and Recovery 00 e eee rn 60 4 Removal and Replacement Procedures Service Considerations 0 000 cette 64 Read Cautions Warnings and Safety Precautions 000 cee eee eee 64 Electrostatic Discharge Information 0 000 c eet tees 64 Tools and Software Requirements 0 000 cece ete eee eee 66 SCIOWS wats adated tale bad ust b beri Hana het hee ed oan ey ae eh he anette 66 Special Handling of Components 0 000 cece eee 67 Pre Disassembly Procedures 0 2 c ete ee eee hh rn 68 System Board Components 0 0 ccc hmm 69 Removal and Replacement of Components 00 0c cece eee teens 71 Disassembly Order 0 000 a o a a a mr 71 s curity Lock Optional eme ckxe wien mara a deeds tah pte bet beeen fee 72 Cable Lock Optional 4c tek Rp ER ea aed teas E MERE EUG weds EE Fue 72 Universal Chassis Clamp Lock Optional 0 0000 cect 73 AcCcOsS Panel 2e un Spates ern aaa ee tee ge See ee ene Dat ER E a eee 74 lad Em 75 Bezel Blankss 25 rome Eno es o ous ella de LC ed iesus 75 TOP COVEN zov ecu er RR iere ade Sah nu Ned Irure 76 Hood Sensor Smart Cover Sensor Optional
178. structions on the screen to create the configuration diskette 6 Turn off the workstation to be configured and insert the configuration diskette This procedure gives an administrator the ability to easily copy one setup configuration to other workstations of the same model This allows for faster more consistent configuration of multiple workstations 7 Turnon the workstation to be configured 8 As soon as the workstation is turned on press and hold the F10 key until you enter Computer Setup Press Enter to bypass the title screen if necessary 9 Click File Replicated Setup Retore from Removable Media and follow the instructions on the Screen 10 Restart the workstation when the configuration is complete COPYING TO MULTIPLE WORKSTATIONS CAUTION A setup configuration is model specific File system corruption may result if source and target A workstations are not the same model For example do not copy the setup configuration from a HP Workstation xw4200 to HP Workstation xw8200 This method takes a little longer to prepare the configuration diskette but copying the configuration to target workstations is significantly faster SP i o m a sem oO DESKTOP MANAGEMENT 47 49 9 NOTE A bootable diskette is required for this procedure If Windows XP is not available to use to create ET a bootable diskette use the method for copying to a single workstation instead see Copying to A Single Workstation section
179. system s core logic If the workstation detects an abnormal number of transmission errors the workstation displays a Local Alert message with recommended actions ECC Fault Prediction and Prefailure Warranty When the workstation encounters an excessive number of error checking and correcting ECC memory errors the workstation displays a Local Alert message This message contains detailed information about the errant memory module allowing you to take action before you experience non correctable memory errors The Prefailure Warranty for ECC memory modules allows you to replace these modules free of charge before the modules actually fail ECC memory modules are optional on selected HP systems NOTE To use this feature you must replace the standard DIMMs with HP ECC DIMMs Surge Tolerant Power Supply An integrated surge tolerant power supply provides greater reliability when the workstation is hit with an unpredictable power surge This power supply is rated to withstand a power surge of up to 2000 V Line to PE or Neutral to PE and 1000 V Line to Line without any data loss or system downtime Thermal Sensor The thermal sensor is a hardware and software feature that tracks the internal temperature of the workstation When combined with HP Client Manager Software this features notifies the network administrator when the normal range is exceeded The thermal sensor monitors the processor temperature and if the temperature gets t
180. t or you can order the various software packages separately 335 NOTE Before calling HP to order the software be sure to have the serial number of the workstation ET available See the Serial Number and COA Label Location section on page 19 32 INSTALLING OR RESTORING THE OPERATING SYSTEM Chapter 3 System Management This section describes the various tools and utilities that allow for the system management of the workstation B Computer Setup F10 section on page 34 m Desktop Management section on page 42 Chapter 3 33 Computer Setup F10 The Computer Setup F10 utilities enable you to Change factory default settings and set or change the system configuration which might be necessary when you add or remove hardware Determine if all of the devices installed on the workstation are recognized by the system and functioning properly Determine information about the operating environment of the workstation Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Establish and manage passwords and other security features Establish and manage energy saving timeouts not supported for Linux platforms Modify or restore factory default settings Set the system date and time Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices Modify the boo
181. t current device drivers visit http www hp com go workstationsu Creating a Restore Diskette To create a restore diskette for Windows XP select Start gt Programs gt Accessories gt System Tools gt System Restore and follow the on screen instructions Linux Preinstalled Workstations If you have a Linux preinstalled workstation follow the instructions in this section to set up your OS and software After the boot process completes you can view additional HP Linux documentation by opening your Internet browser the browser is automatically set to use the local HP documentation page as its default You can also access Linux Web links for Red Hat Internet access required by using your Internet browser NOTE For additional information concerning the setup of Linux preinstalled or Linux enabled workstations refer to the HP User Manual for Linux which is located at http www hp com support linux_user_manual For more information about HP and Linux visit http www hp com linux Starting Up the Linux Operating System The first time the workstation is booted the Red Hat First Boot utility displays This program enables you to enter your password network graphics time and keyboard settings for your workstation CAUTION After the automatic installation has begun DO NOT TURN OFF THE WORKSTATION UNTIL THE PROCESS IS COMPLETE Turning off the workstation during the installation process might damage the software that runs
182. t dev 2 0 0 CDO_golden iso INSTALLING WITH THE HP DRIVER CD To install with the HP Driver CD Chapter 2 1 Bootthe workstation from the Red Hat box set Binary CD 1 Insert the Linux operating system CDs from the Red Hat box set as prompted Continue following the prompts until the operating system is successfully installed Configure the X server to start on reboot 2 3 4 5 Reboot the workstation 6 Follow the prompts to set up your system with the Red Hat First Boot utility 7 When prompted in First Boot to add additional CDs insert the HP Driver CD into the CD ROM tray of the workstation INSTALLING THE OPERATING SYSTEM AND SOFTWARE 29 30 ET 8 Click Install next to Additional CDs The HP Driver CD window opens 9 Click Press to begin install 10 When the install is done you will have two options Reboot now on the left side and Press to continue reboot later on the right side 11 Click Reboot now Upgrading Device Drivers If you must upgrade a Linux device driver visit the HP website at_http www hp com go workstationsupport Linux Enabled Workstations Linux enabled workstations are not preinstalled with Linux They require the HP Installer Kit for Linux and the purchase of a Red Hat box set The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat box set that have been verified to work on HP workstation hardware Verifying Hardware
183. t does not however force hardware rediscovery TA NOTE The workstation passwords and any special configurations along with the system date and time will EA have to be reset USING THE CMOS BUTTON 183 184 ADDITIONAL PASSWORD SECURITY AND RESETTING CMOS Appendix Quick Troubleshooting Flows This appendix presents some quick troubleshooting flowcharts for some common issues 39 NOTE The flowcharts presented here are for general troubleshooting purposes only and they might not E apply to your specific workstation B Initial Troubleshooting B No Power W No Video B Error Messages B No OS Loading B No OS Loading from Hard Drive B No OS Loading from Diskette Drive W No OS Loading from CD ROM Drive W No OS Loading from Network W Non functioning Device 5 c o 2 2 lt Initial Troubleshooting Troubleshooting Is there wer Go to No Power z Y N Is there Goto video No Video Y Beeps Y Goto LEDs or error Error Messages essages N N Go to No O S Loading N Go to ut um Non Functioning W j Device Y New Y Run options or software dded Confiauration _ Utility End 186 QUICK TROUBLESHOOTING FLOWS No Power No Power Part 1 No Power No power System does not boot Part 1 System does notturn on Turn computer off frei Plug power cord into computer and power outlet Ensure pow
184. t order of bootable devices such as hard drives diskette drives optical drives or LS 120 drives Configure the boot priority of SATA IDE ATA and SCSI hard drive controllers Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot You can set your system to m always Quick Boot default m periodically Full Boot from every 1 to 30 days m always Full Boot Enable or disable Network Server Mode which enables the workstation to boot the operating system when the power on password is enabled with or without a keyboard or mouse attached When attached to the system the keyboard and mouse remain locked until the power on password is entered Select POST Messages Enabled or Disabled to change the display status of POST messages POST Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to POST Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by your company to this workstation Enable power on password prompting during system restarts warm boots as well as during power on Secure the integrated I O functionality inclu
185. tem is running in FailSafe Boot Block Mode Audible 2S Power ON successful Continued on Error Messages Part 2 Notes Short S and long L beeps will only be heard if the system has a speaker LEDs will only function on PS 2 keyboards not USB AX oO c o 2 2 lt ERROR MESSAGES 193 Error Messages Part 2 Error Messages Part 2 Caution Power is continuous to the system board and power Continued from supply even when the power switch is turned off To prevent Error Messages Part 1 damage to the unit disconnect the power cord from the power source or the unit before beginning disassembly procedures 1S 2L Num Lock blinking System memory not present or incompatible Unplug open computer and check memory modules Ensure memory modules 1L 2S Cap Lock blinking Video controller not present or incorrectly initialized Ensure monitor is plugged in Unplug open computer and check video card Reseat card and ensure it is in the i 1L 3S All keyboard LEDs blinking ROM Failure Create ROM diskette and reload ROM Download ROMPaq from HP website at www hp com 2L 1S Scroll Lock blinking System HW failure prior to video Unplug open computer and check for physical damage Ensure all cables and cards are seated Look for burn marks or smoke No beeps HD and Power LED blinking Riser not detected Unplug open computer and check and reseat riser board Continued on Error Messages Part 3 Notes
186. than one Replace the memory module Detected in Memory Module bad bit in a 64 bit quadword of the memory array Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities 150 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Appendix A SCSI Devices SCSI Guidelines ish NOTE These systems support a mixed configuration of UATA IDE and SCSI hard drives In a mixed ET configuration the UATA IDE drive must be specified as the boot drive When installing and operating SCSI devices you must follow these guidelines E A narrow 50 pin SCSI controller enables you to daisy chain up to seven additional SCSI devices Counting the controller that amounts to eight total SCSI devices B A wide 68 pin SCSI controller enables you to daisy chain up to 15 additional SCSI devices Counting the controller that amounts to 16 total SCSI devices E f two narrow 50 pin SCSI controllers are each connected to separate system board SCSI connectors each controller can have seven SCSI devices attached Counting the controller this gives a total of 16 SCSI devices on the system B HP does not recommend mixing different width SCSI devices on the same SCSI chain or on the same SCSI channel Mixing devices of different widths on the same chain or channel will always result in a data transfer rate of the slowest machine in that chain The only exception to this is that Ultra Wide SCSI devices will cause a speed degradation when mixed with
187. the cable DSL modem will be on IP address is not configured properly Contact the ISP for the correct IP address Cookies are corrupted Windows 2000 1 Select Start gt Settings gt Control Panel 2 Double click Internet Options 3 Onthe General tab click the Delete Cookies button Windows XP 1 Select Start gt Control Panel 2 Double click Internet Options 3 Onthe General tab click the Delete Cookies button Cannot automatically launch Internet programs You must log on to the ISP before some programs will start Log on to the ISP and launch the desired program TROUBLESHOOTING SCENARIOS AND SOLUTIONS 141 Table 5 17 Internet Access Problems Continued Problem Cause Solution Internet takes too long to download Modem is not set up properly Verify that the correct modem speed and COM port are websites selected For Windows 2000 1 2 Select Start Settings Control Panel Continue with step 2 For Windows XP 1 Select Start gt Control Panel Continue with step 2 2 3 4 Double click System Click the Hardware tab In the Device Manager area click the Device Manager button Double click Ports COM amp LPT Right click the COM port your modem uses then click Properties Under Device status verify that the modem is working properly Under Device usage verify the modem is enabled If there are further problems click the Troubleshoot button
188. the access panel page 74 3 Besure the power cable is connected to the card page 92 Chapter 5 4 Be sure to connect the IEEE 1394 cable to the card page 92 TROUBLESHOOTING SCENARIOS AND SOLUTIONS 135 Solving Hardware Installation Problems You might need to reconfigure the workstation when you add or remove hardware such as an additional diskette drive If you install a PnP device Windows 2000 and Windows XP automatically recognize the device and configure the workstation If you install a non PnP device you must reconfigure the workstation after completing installation of the new hardware In Windows 2000 select the Add New Hardware icon in the Control Panel for Windows XP use the Add Hardware Wizard and follow the on screen instructions Table 5 12 Hardware Installation Problems Problem Cause Solution A new device is not recognized as Device is not seated or Be sure that the device is properly and securely connected part of the system connected properly and that pins in the connector are not bent down Cables of new external device Be sure that all cables are properly and securely are loose or power cables are connected and that pins in the cable or connector are not unplugged bent down Power switch of new external Turn off the workstation turn on the external device then device is not turned on turn on the workstation to integrate the device with the workstation system When the system advi
189. the drive CD ROM or DVD devices are not Drive is not connected properly 1 Reconnect power and data cables to the drive detected or driver is not loaded or not properly configured 2 Install correct device driver Movie will not play in the DVD Movie might be regionalized See the documentation that came with the DVD drive drive for a different country Decoder software is not Install decoder software installed Cannot eject compact disc tray Disc not properly seated inthe 1 Turn off the workstation and insert a thin metal rod load unit drive into the emergency eject hole and push firmly 2 Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or CD has been inserted upside Re insert the CD with the label facing up DVD R RW drive cannot read a down disc or takes too long to start The DVD ROM drive takes Wait at least 30 seconds to let the DVD ROM drive longer to start because ithas determine the type of media being played If the disc still to determine the type of media does not start read the other solutions listed for this topic played such as audio or video CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit Windows does not detect the 1 Use Device Manager to remove or uninstall the device CD ROM or DVD ROM drive in question 1 Restart the workstation and let Windows detect the device Recording audio C
190. the keyboard might not function properly B Cleaning under a key can be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the Monitor Follow all safety precautions stated earlier before cleaning the monitor To clean the monitor wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor Cleaning the Mouse Follow all safety precautions stated earlier before cleaning the mouse To clean the mouse E Clean the mouse ball by first removing the retaining plate and the ball from the housing W Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly 180 ROUTINE CARE AppendixH Additional Password Security and Resetting CMOS This workstation supports security password features which can be established through the Computer Setup Utilities menu These features are B setup password B power on password When you establish only a setup password the power on password is required to access Computer Setup and any other information on the workstation When you estab
191. the power supply turns off before removing memory If you do not unplug the power cord while installing memory your memory modules might be damaged and the system will not recognize the memory changes 2 Gently push outwards on the socket levers 82 REMOVAL AND REPLACEMENT PROCEDURES 3 Liftthe DIMM straight up and remove it from the unit NOTE DIMMs and the DIMM sockets are keyed for proper installation Be sure these guides line up when installing a DIMM Installing Memory Module CAUTION HP only ships DIMMs that are electrically and thermally compatible with this product Because third party DIMMs might not be electrically or thermally compatible they are not supported by HP You must load memory modules in valid configurations B Load DDR SDRAM as matched pairs For example if you place a memory module of 1 GB in slot 1 you must also insert a 1 GB module in slot 2 B Load the memory module pairs in order of size from smallest to largest beginning with memory module pair A closest to serial port For example if you have 1 5 GB of memory composed of two 256 MB modules and two 512 MB modules load the 256 MB modules in memory module pair A and the 512 MB modules in pair B W Install the DIMM in socket 1 if only installing one DIMM W install the first matched DIMM pair in socket set A W Install subsequent matched DIMM pairs in set B farthest from serial port SIDE CLOSEST TO SERIAL PORT REMOVAL
192. the workstation or prevent its proper installation INSTALLING OR RESTORING THE OPERATING SYSTEM ET ET NOTE When you enable the YPBind feature in the Network tab of the Linux Setup Tool you might get a blank screen for about 15 30 seconds after you have selected and saved all of your settings and have exited the utility This is normal The boot process continues its execution after the screen returns Restoring the Linux Operating System NOTE To restore the Linux OS the HP Driver CD and Red Hat box set are required Download the latest HP Driver CD to get any new enhancements NOTE Linux does not support mixed drive types for a manufacturing preload When restoring the operating system mixed drive types can be handled with the restoring media DOWNLOADING THE LATEST HP DRIVER CD To download the latest HP Driver CD 1 Download the ISO image to a local hard drive from the HP support website for the appropriate workstation platform such as http www hp com support xw6200 a Click the download drivers and software link b Select the Linux OS that matches your box set C Select the latest version from the Utility Tools section d Download and unpack it tar zxvf filename tgz 2 Copy the ISO image to CD R bootable media On another Linux workstation use the cdrecord utility Identify the device address for the CD burner cdrecord scanbus The default is usually 2 O 0 Example cdrecord v ejec
193. tility 152 security features overview 50 features table 50 master boot record 58 security lock installation and removal 72 serial connector location 18 serial connector pin assignments 166 serial number location 19 setting power on password 52 setup password 5 setup initial 42 setup password entering 52 ane 51 purpose setting 51 side access panel sensor overview setting protection level 56 SMART 152 163 Smart Cover lock 77 software configuration and deployment 42 customizing Drive Protection System 60 Fault Notification and Recovery 60 management and updating 43 managing Master Boot Record Security 58 recovery Remote Management Setup 43 Remote System Installation 42 SCSISelect utility 152 service requirements 66 updating 43 solenoid hood lock 77 solenoid side access panel lock unlocking 57 spare part number external cable adapter 151 internal cable adapter 151 speaker installing and removing 79 static electricity 64 generating 64 grounding methods 65 preventing damage surge tolerant power supply 61 system diagnostics and troubleshooting 113 management overview 15 setting time and date 37 specifications 19 system board 69 block diagram 70 installing and removing 110 system fan installing and removing 80 T temperature internal computer 61 thermal sensor tool requirements 66 top cover installing and removing 76 troubleshooting audio problems 131 CD ROM and DVD problems 140 diskette problems 127 front
194. to new or revised operating systems it is important to implement the support software designed for that operating system If you plan to run a version of Microsoft Windows that is different from the version included with the workstation you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly HP has made the task of locating accessing evaluating and installing the latest support software easier You can download the software from http www hp com support The Web site contains the latest device drivers utilities and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP workstation Building Blocks and Partners HP management solutions integrate with other systems management applications and are based on industry standards such as W Web Based Enterprise Management WBEM B Windows Management Interface WMI B Wake on LAN Technology W ACPI mH SMBIOS B Pre boot Execution PXE support Asset Tracking and Security Asset tracking features incorporated into the workstation provide key asset tracking data that can be managed using HP Systems Insight Manager HP Client Manager Software or other system management applications Seamless automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investment in existing
195. to perform routine checks for unauthorized software other asset control functions and support For users with less stringent security requirements HP does not recommend enabling DriveLock Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice For these users the potential loss of a hard drive resulting from forgetting both passwords is much greater than the value of the data DriveLock has been designed to protect Access to Computer Setup and DriveLock can be restricted through the Setup password By specifying a Setup password and not giving it to end users system administrators are able to restrict users from enabling DriveLock Hood Sensor Smart Cover Sensor The hood sensor is an optional feature that is a combination of hardware and software technology that can alert you when the workstation side access panel has been removed This option is available as a kit that includes the Hood Lock Smart Cover Lock see the following section There are three levels of protection as described in the following table Table 3 5 Hood Sensor Protection Levels Level Setting Description Level 0 Disabled Hood sensor is disabled default Level 1 Notify User When the workstation is restarted the screen displays a message indicating that the workstation side access panel has been removed Level 2 Setup Password When the workstation is restarted the screen di
196. to the external SCSI connector on the rear panel of the workstation W Turn on all external SCSI devices before turning on the power to the workstation This enables the SCSI controller to recognize the external devices Using SCSISel ect with SCSI Devices The Ultra160 and faster SCSI host adapters include the SCSISelect utility to configure the host adapter and to run the SCSI disk utilities To run the SCSISelect utility W In POST Messages Enabled mode Press Ctrl A when the Press lt Ctrl gt lt A gt for SCSISelect Utility message appears during POST B n POST Messages Disabled mode When the HP logo screen appears press any key to exit the logo screen Immediately after exiting the logo screen press Ctrl A to access the SCSISelect utility A menu appears with the following options E Configure View Host Adapter Settings m SCSIBus Interface Definitions e Host Adapter SCSI ID e SCSI Parity Checking e Host Adapter SCSI Termination m Additional Options e Boot Device Options e SCSI Device Configuration e Advanced Configuration Options W SCSI Disk Utilities m Lists all SCSI devices and SCSI ID numbers im NOTE For additional information about configuring POST message display status refer to Computer ET Setup Menu on page 37 SMART The SMART IDE and SCSI hard drives for HP workstations have built in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard dr
197. to your workstation before the operating system successfully installs can cause errors and prevent the operating system from installing properly CAUTION After the automatic installation has begun DO NOT TURN OFF THE WORKSTATION UNTIL THIS PROCESS COMPLETES Turning off the workstation during the installation process might damage the software that runs the system Chapter 2 27 Installing the Operating System and Software 28 ET A The following section discusses the operating system and HP software installation procedures Microsoft Windows XP Professional The first time you turn on your workstation you are prompted to select a language for the operating system After selecting the language read and follow the instructions on the screen to complete the installation of the operating system This takes approximately 10 minutes depending on the system hardware configuration During the process do not turn off your workstation unless you are directed to do so Installing or Upgrading Device Drivers To install hardware devices such as a printer a display adapter or network adapter after the operating system installation is completed the operating system needs access to the appropriate software drivers for the devices Device drivers are usually provided on a CD supplied with the peripheral device Some existing peripheral devices might not have been shipped with drivers developed for Windows XP To locate the mos
198. tor blank screen 130 blurry video 131 cleaning 180 connector pin assignments 170 dim characters 13 mother board 69 110 mouse cleaning 180 connector pin assignments 165 PS 2 connector location N national keyboard delimiter characters 54 network connector location 18 non correctable memory errors 61 0 operating system installing Microsoft Windows XP Professional 28 restoring 27 optical drive activity light 17 drive bays 17 eject button 17 installing and removing 96 location ordering FailSafe Key 58 P padlock loop 18 padlock loop purpose 50 parallel connector location 18 connector pin assignments 166 partitioning disk important information 59 password additional information 181 changing 53 clearing deleting 54 power on 39 52 143 resetting jumpers 181 security setup 39 51 52 PCI card support installing and removing 87 PCI device list 85 PCI Express compatibility matrix 89 overview PCI Express installing and removing 89 PCI retainer installing and removing 8 PCI slot power specifications 23 PCI slots identification 85 PCI installing and removing 90 POST error messages 143 power BISTLED 18 button 17 consumption and cooling 22 dual state button 48 light 17 resetting power supply 23 power button installing and removing 79 power cord location 18 power supply cables installing and removing 81 PCI Express 81 routing cables 95 surge tolerance 61 surge tolerant 61 power
199. ty precautions before cleaning the workstation To clean the workstation case W To remove light stains or dirt use plain water with a clean lint free cloth or swab E For stronger stains use a mild dish washing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water E For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue W After cleaning always wipe the unit with a clean lint free cloth B Occasionally clean the air vents on the workstation Lint and other foreign matter can block the vents and limit the airflow GENERAL CLEANING SAFETY PRECAUTIONS 179 Cleaning the Keyboard Follow all safety precautions stated earlier before cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys B Visible debris underneath or between the keys can be removed by vacuuming or shaking B Canned pressurized air can be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys E f you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed
200. unctioning device Device 4 Network Go to Clear CMOS Non Functioning Device Correct boot order see notes 5 c o 2 2 lt NO OS LOADING FROM CD ROM DRIVE 201 No OS Loading from Network No O S loading No OS Loading from network From Network etwork jack functional prompt during Reboot computer Select F12 when prompted Connect to working network jack Attach network or WOL cable Turn off power Goto disconnect power cord open computer and install HP compatible NIC Non Functioning Device Boots from network Boots N from another Y device n Notes Boot order correct Factory Recommended Booting Sequence 1 CD ROM drive 2 Diskette drive 3 Hard drive 4 Network Go to Non Functioning Device Correct boot order see notes 202 QUICK TROUBLESHOOTING FLOWS Non functioning Device Non Functioning Device Non functioning device Caution Power is continuous to the system board and power supply even when the power switch is turned off Turn off power disconnect To prevent damage to the unit power cord and open the disconnect the power cord from the computer power source or the unit before beginning disassembly procedures Unplug the power and data cable from the non functioning device Inspect cables and plugs for bent or broken pins or other damage For a NIC or SCSI controller remove the
201. universal chassis clamp lock is installed remove it before servicing the unit To remove the lock 1 Unlock the device and remove the locking mechanism s i o Q dc oO REMOVAL AND REPLACEMENT OF COMPONENTS 73 Access Panel Before accessing the internal components of the workstation the access panel must be removed To remove the access panel WARNING Before removing the workstation access panel be sure that the workstation is turned off AN and that the power cord is disconnected from the electrical outlet 1 Disconnect power from the system page 68 2 If necessary unlock the access panel page 72 or page 72 3 Pull up on the handle and lift off the cover To replace the access panel slide the cover back on until it snaps into place 74 REMOVAL AND REPLACEMENT PROCEDURES Front Bezel To remove the bezel 1 Lift up on the two 1 tabs located on the front bezel 2 Rotate the front bezel away 2 from the chassis and remove the bezel Chapter 4 Bezel Blanks To remove the bezel blanks 1 Disconnect power from the system page 68 and remove the front bezel page 75 2 Remove the bezel blanks by squeezing in on the tabs and pushing the bezel blanks out REMOVAL AND REPLACEMENT OF COMPONENTS 75 Top Cover NOTE t is unnecessary to remove the top cover for most removal or replacement procedures ET 1 Disconnect power from the system page 68 remove the access pan
202. up Mouse does not respond to Mouse connector is 1 Shutdown the workstation using the keyboard movement or is too slow not properly plugged into the back of the workstation 2 Plug the mouse connector into the PS 2 mouse connector slot in the workstation and restart the workstation Program in use has stopped Shut down the workstation using the keyboard and then responding to commands restart the workstation Mouse needs repairs Replace the mouse Workstation is in Hibernate Press the power button to resume from Hibernate mode mode Mouse will only move vertically or Mouse roller ball is dirty Remove roller ball cover from the bottom of the mouse horizontally or movement is jerky and clean it Solving Front Panel Component Problems If you are experiencing problems with one of the front panel ports you might be able to try your device in the corresponding port on the back side of the computer If this does not fix the problem or you must use the front panel ports continue troubleshooting Some problems in this section are also discussed in other troubleshooting suggestions in this chapter Table 5 11 Front Panel Component Problems Problem Cause Solution If a USB device headphone or It is not properly connected 1 Turn off the workstation microphone is not recognized by the workstation 2 Reconnect the device to the front of the workstation and restart the workstation The device does not ha
203. ush back when trying to engage the first screw Chapter 4 5 Screw in the four CPU heatsink screws First tighten all of the screws partially so that the CPU heatsink remains level Next fully tighten one pair of diagonally opposite screws 1 then fully tighten the remaining pair 2 Tighten firmly to a torque setting of 6 in Ibs g 48 1 6 Connect the CPU heatsink fan connector to the system board REMOVAL AND REPLACEMENT OF COMPONENTS 107 Processor Removing the Processor 1 Disconnect power from the system page 68 remove the access panel page 74 and remove the CPU heatsink page 105 2 Raise the processor socket handle fully the full swing angle of the lever is approximately 135 degrees 3 Pull the processor straight out of the socket CAUTION Handle the processor carefully To avoid bending the processor pins keep the processor A perfectly flat when removing and storing it 108 REMOVAL AND REPLACEMENT PROCEDURES 499 NOTE Store the processor in a safe place where it will not be damaged If you are permanently removing E a second processor check your OS documentation to determine if you should change any OS settings to disable multiprocessor support or enable Hyper Threading support Replacing the Processor Chapter 4 1 Disconnect power from the system page 68 remove the access panel page 74 remove the CPU heats
204. uted number of times of execution number of times the test failed and the time it took to complete the test The Clear Test Log button will clear the contents of the Test Log Error Log Displays the tests that have failed during the diagnostic testing Besides displaying the device and test this section might also include error details The description section describes the error that the diagnostic test found The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware The error count is the number of times the test has failed The Clear Error Log button will clear the contents of the Error Log TEST COMPONENTS Hardware and software tests can be performed on the following components W Audio ldentifies all audio devices installed in a system captures any associated configuration information and provides the ability to verify proper operation of these devices Chapter 5 W CPU ldentifies all processors installed in a system captures any associated configuration information and provides the ability to verify proper operation of these devices W Inspect Captures general system configuration information W Keyboard ldentifies the keyboard installed in a system and provides the ability to verify proper operation of this device B Memory ldentifies all memory modules installed in a system captures any associated configuration information and provides the ability to verif
205. ve If the USB device requires AC power be sure one end is power connected to the device and one end is connected to a live outlet The correct device driveris not 1 Install the correct driver for the device installed 2 You might need to reboot the workstation The cable from the device to 1 If possible replace the cable the computer does not work Restart the workstation The device is not working 1 Replace the device 2 Restart the workstation If a USB audio and IEEE 1394 The internal cables might not 1 Turn off the workstation devices are not working be connected to the system board or the PCI card 2 Connect the cables correctly 134 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Table 5 11 Front Panel Component Problems Continued Problem Cause Solution A device in the IEEE 1394 portis Cables of new external device Be sure that all cables are properly and securely not responsive are loose or power cables are connected unplugged The power switch on the Turn off the workstation turn on the external device then device is not turned on turn on the workstation to integrate the device with the workstation system The IEEE 1394 port is not active The port is not there because it You can buy an IEEE1394 PCI adapter card Contact an was not purchased with the HP seller system The IEEE 1394 cable might 1 Turn off the workstation not be connected to the adapter cable 2 Remove
206. when DriveLock capable hard drives are detected DriveLock employs a two password security scheme One password is intended to be set and used by a system administrator while the other is typically set and used by the end user There is no back door that can be used to unlock the drive if both passwords are lost Therefore DriveLock is most safely used when the data contained on the hard drive is replicated on a corporate information system or is regularly backed up CAUTION If both DriveLock passwords are lost the hard drive is rendered unusable USING DRIVELOCK The DriveLock option appears under the Security menu in Computer Setup The user is presented with options to set the master password or to enable DriveLock A user password must be provided to enable DriveLock Since the initial configuration of DriveLock is typically performed by a system administrator a master password should be set first HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future Once the master password is set the system administrator can enable DriveLock or choose to keep it disabled If a locked hard drive is present POST will require a password to unlock the device If a power on password is set and it matches the user password of the device POST will not prompt the user to re
207. ws XP right click Start click Explore and select a drive Select File Properties Tools Under Error checking click Check Now Diskette is incorrectly inserted Remove diskette and reinsert Files on diskette are damaged Check the program diskettes Drive cable is not properly Reconnect power cable Be sure that all four pins are connected connected LO i Drive not found Cable is loose Reseat diskette drive data and power cables Es Q Im t Removable drive is not seated Reseat the drive des properly Oo Diskette drive cannot write to a Diskette is not formatted Format the diskette diskette Diskette is write protected Use another diskette or remove the write protection Writing to the wrong drive Check the drive letter in the path statement Not enough space is left on the Use another diskette diskette Diskette write control is Use Computer Setup to check the storage security enabled feature disabled settings Diskette is damaged Replace the damaged disk TROUBLESHOOTING SCENARIOS AND SOLUTIONS 127 Table 5 5 Diskette Problems Continued Problem Cause Solution Cannot format diskette Invalid media reported When formatting a disk in MS DOS you might need to specify diskette capacity For example to format a 1 44 MB diskette enter the following command at the MS DOS prompt FORMAT A F 1440 A problem has occurred with a disk The directory structure is
208. ximately three to five minutes for them to cool down before opening the system access panels or touching internal components Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device can function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating Static The following table shows that W Different activities generate different amounts of static electricity H Static electricity increases as humidity decreases Table 4 1 Static Electricity Relative Humidity Event 55 40 10 Walking across carpet 7 500 V 15 000 V 35 000 V Walking across vinyl floor 3 000 V 5 000 V 12 000 V Motions of bench worker 400 V 800 V 6 000 V Removing bubble pack from PCB 7 000 V 20 000 V 26 500 V Packing PCBs in foam lined box 5 000 V 11 000 V 21 000 V 64 REMOVAL AND REPLACEMENT PROCEDURES Table 4 1 Static Electricity NOTE 700 volts can degrade a product Preventi
209. y proper operation of these modules B Modem ldentifies all modem devices installed in a system captures any associated configuration information and provides the ability to verify the proper operation of these devices Wm Mouse ldentifies the mouse installed in a system and provides the ability to verify proper operation of this device W Network ldentifies all network devices installed in a system captures any associated configuration information and provides the ability to verify proper operation of these devices NIC testing is only performed if drivers are installed during discovery E Parallel Port ldentifies all parallel devices installed in a system and captures any associated configuration information If the parallel port is properly configured and the information is available to the operating system the associated DMA IRQ and I O ports are reported This test component also provides the ability to verify proper operation of these devices W PCI Bus ldentifies all PCI devices installed in a system and provides the ability to verify proper PCI I O operation to the devices W Serial Port ldentifies all serial devices installed in a system captures any associated configuration information and provides the ability to verify proper operation of these devices E Storage ldentifies storage devices connected to a system through IDE USB SCSI or a Fibre Channel network Supported devices include m IDE hard disk driv
210. ystem W Keyboard locale setting for example English or German for System ID entry W Monitor tracking Master Boot Enables you to enable or disable MBR Security Record When enabled the BIOS rejects all requests to write to the MBR on the current bootable disk Security Each time the computer is powered on or rebooted the BIOS compares the MBR of the current bootable disk to the previously saved MBR If changes are detected you are given the option of saving the MBR on the current bootable disk restoring the previously saved MBR or disabling MBR Security You must know the setup password if one is set NOTE Disable MBR Security before intentionally changing the formatting or partitioning of the current bootable disk Several disk utilities such as FDISK and FORMAT attempt to update the MBR If MBR Security is enabled and disk accesses are being serviced by the BIOS write requests to the MBR are rejected causing the utilities to report errors If MBR Security is enabled and disk accesses are being serviced by the operating system any MBR change will be detected by the BIOS during the next reboot and an MBR Security warning message will be displayed SP i o m Q S O COMPUTER SETUP F10 39 Table 3 1 Computer Setup Menu Descriptions MMM ssi Heading Option Description Advanced Boot Allows you t
211. ystem board 1151 Serial Port 1 Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any Comm port expansion cards 2 Clear CMOS 3 Reconfigure card resources and run Computer Setup F10 Setup Run Computer Setup or Windows utilities 1152 Serial Port 2 Address Conflict Detected Both external and internal serial ports are assigned to COM2 1 Remove any Comm port expansion cards 2 Clear CMOS 3 Reconfigure card resources and run Computer Setup F10 Setup Run Computer Setup or Windows utilities 1155 Serial Port Address Conflict Detected Both external and internal serial ports are assigned to same IRQ 1 Remove any Comm port expansion cards 2 Clear CMOS 3 Reconfigure card resources and run Computer Setup F10 Setup Run Computer Setup or Windows utilities 1201 System Audio Address Conflict Detected 1202 MIDI Port Address Conflict Detected Device IRQ address conflicts with another device Device IRQ address conflicts with another device Reset the IRQ Reset the IRQ POWER ON SELF TEST POST AND ERROR MESSAGES 147 Table 5 18 POST Error Messages Continued Screen Message Probable Cause Recommended Action 1203 Game Port Address Device IRQ address conflicts with Reset the IRQ Conflict Detected another device 1720 SMART Hard Drive Hard drive is about to fail Some hard 1 Determine if hard drive is givin

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