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Texas Communities` House Rules

1. DRESS CODE Clothing including dresses tops shirt tank top etc bottoms pants shorts etc and soled shoes are required in all interior and exterior community areas at all times Bathrobes and pajamas are unacceptable attire for all community areas It is required that residents abide by the dress code policy with the exception of shoes while staff is inspecting or working inside the apartment ELEVATOR USE Here are some tips to consider for safety and courtesy when using the elevator gt Do not hold the elevator door open while you visit gt Do not try to hold the door open with your hands use the button that says Door Open on the panel inside the elevator car gt If there is a mechanical problem push the button for the first floor and exit If you are unable to do this push the button on the elevator telephone this phone dials directly to a monitoring company Explain the problem and identify the facility that you are calling from gt If you are having furniture or another large item delivered please ask the staff to have the furniture pads installed to protect the elevator from scratches and to avoid potential damage charges gt Furniture i e folding chair is not allowed in the elevators at any time as they could pose a trip safety hazard and hinder accessibility Only exception is while moving furniture in and out of the facility EMERGENCY If an emergency arises that involves the health or safety of anyone c
2. e If aresident has an approved Reasonable Accommodation e When attempting to rent smaller apartments i e studio we may offer prospective residents applicants the option of transferring to a larger apartment should one become available to aid in reducing vacancy loss A written request for transfer is required Texas House Rules 2015 e There may be times when an applicant moves into a Mobility Accessible Unit MAU when they are not in need of the features of that unit In this case if the applicant requests a transfer out of the unit medical documentation would not be necessary After initial move in all transfer requests will be placed on an In House Transfer Log in the order of the date they are received The date that someone is put on the log is determined by when they advise the office in writing that they wish to transfer units When office staff contact a resident regarding an available apartment the resident has 48 hours to make the decision on whether they want to transfer to the available apartment Residents will also need to move transfer into the new apartment within two days of the renovation Staff will inform the resident of the anticipated timeframe for the completion of the renovation APPLIANCES Each apartment is equipped with a refrigerator and range oven The facility is responsible for the mechanical maintenance and repair of these appliances Residents are responsible for cleaning the appliances and will be held
3. Requests it is required that residents abide by the dress code policy with the exception of shoes while staff is in the apartment Refer to Decorating for more information in regard to decorating your apartment Refer to additional information in regard to staff entry into apartments in the event of an emergency under Emergency MOVE IN INSPECTION A walk through inspection will be performed with both management and the resident An inspection form will be filled out and you will receive a copy of this form If you find anything in need of repair in your apartment notify the office within 7 days of your move in MOVE OUT INSPECTION A walk through inspection of the apartment will be held with both management and resident in attendance when possible An inspection form will be filled out and you will receive a copy Apartments must be returned to their original condition normal wear and tear excluded If the resident abandons property at move out Tenant Landlord law gives management the right to dispose of the items if value is less than current statute requirement for legal action with costs of disposal fees i e dump run appraisal noted in the move out Statement of Account passed onto the former resident The Statement of Account will be forwarded to you with a list of any charges and or any deposit refund due to you within 30 days of last day of occupancy Refer to Garbage for additional information Texas House Rules 2015 20 NOISE
4. Residents must conduct their activities on the premises in a manner that does not interfere with the right to peaceful enjoyment of others including staff other residents guests and vendors Vacuuming shredding radios televisions musical instruments and other home entertainment equipment shall be operated in a manner that does not disturb other residents and shall be conducted during reasonable hours so as not to be disruptive to other residents Refer to local area city ordinance for reasonable quiet hours Reminder with apartment living common walls are shared Complaints regarding disturbances caused by excessive noise should be submitted in writing to the office NOTICE OF INTENT TO VACATE Residents are required to give thirty 30 days written notice of intent to vacate Any notice the resident is required to provide to management under the terms of the lease agreement shall be IN WRITING delivered to the management office or sent by prepaid 1st class mail addressed to the physical address The physical address is noted on page 1 of these House Rules It is the policy of management not to allow a 30 day notice to be rescinded once a resident has signed the notice giving intent to vacate Once signed the notice becomes a legally binding document and may not be rescinded because management immediately begins the process of re renting your apartment The vacating resident will be held responsible for the payment of 30 days rent beginning th
5. WATERBEDS Waterbeds are not permitted in an apartment due to the liability issues WATER SHUT OFFS AND LEAKS There are water valve shut offs in your bathroom sink and toilet and kitchen sink If you are having a flooding issue and you are comfortable shutting the valves off it is important to respond quickly There may be two if the source allows both cold and hot water If you need assistance learning where to access these valves please contact the office If you have a plumbing leak it is important to report the leak right away otherwise you may be responsible for the damage WEAPONS All firearms in the possession of a resident guest or service provider must be licensed and carried in accordance with state and local laws It is recommended that firearms be secured in a locking cabinet case The weapon firearm must be transported in an appropriate carrying case from apartment to vehicle and back Openly carrying or displaying weapons or firearms is strictly prohibited All weapons are prohibited in any common area The use of any type of weapon firearm or dangerous object is strictly prohibited within the boundaries of the property This includes but is not limited to e Shotguns handguns pistols rifles etc e Ammunition of any type e Pellet guns B B guns air guns pistols rifles etc of any type e Archery equipment bows arrows targets etc e Any and all types of sling shots or any device that could shoot a projectile e All
6. forth below As provided for in Texas Property Code 91 001 and 91 003 the Landlord after giving ten 10 days written notice specifying the acts and omissions constituting the cause and specifying the date and time for the termination may terminate the rental agreement and take possession in any of the following situations 11 The tenant someone in the tenant s control or the tenant s pet seriously threatens immediately to inflict personal injury or inflicts any substantial personal injury upon the landlord or other tenants or the tenant someone in the tenant s control or the tenant s pet inflicts any substantial personal injury upon a neighbor living in the immediate vicinity of the premises or upon a person other than the tenant on the premises with permission of the landlord or another tenant 12 The tenant or someone in the tenant s control intentionally inflicts any substantial damage to the premises on more than one occasion 13 The tenant or someone in the tenant s control commits any act which is outrageous in the extreme on the premises or in the immediate vicinity of the premises An Act outrageous in the extreme is an act not described in paragraphs 1 1 through 1 2 above but is similar in degree and is one that a reasonable person in that community would consider to be so offensive as to warrant termination of the tenancy considering the seriousness of the act or the risk to others Anact that is outrageous in the extreme inc
7. liable for damage to these appliances that results from neglect abuse or misuse see Damage to Apartment It is a fire hazard to use the oven top or inside for the storage of any item that may be flammable Clean oven safe pots pans and glassware may be stored on top of or in the oven The facility is responsible for the mechanical maintenance and repair Washers dryers window mounted A C units garbage disposals except Silverstone and dishwashers are prohibited Written authorization must be obtained from the office for additional refrigerators and freezers which must be operational and in good repair If this is approved residents are responsible for ensuring it is in compliance with HUD REAC requirements at their own expense ASSISTANCE ANIMALS A Reasonable Accommodation is required for residents with assistance animals including service and companion animals Refer to Reasonable Accommodations Residents with an assistance animal must complete and sign an Assistance Animal Agreement and Registration upon approval of the Reasonable Accommodation Assistance animals are not pets They are animals that work provide assistance or perform tasks for the benefit of a person with a disability or animals that provide emotional support that alleviates one or more identified symptoms or effects of a person s disability The Community Housing Pet Rules do not include animals that are used to assist persons with disabilities However this prohibit
8. locks on the apartment entry doors are not permitted Management will remove additional locks at the resident s expense LOCK BOXES In the event of an emergency there is lock box located outside the front door of the facility for emergency personnel This will eliminate the need for someone to wait at the front door to let emergency personnel into the building LOCK OUTS Manual locking deadbolts on your door makes it impossible to lock your keys in your apartment If you misplace your keys after you have locked your door please notify the office If there are more than 2 lock outs ina 12 month period then residents will be charged 15 for each additional lock out LOST AND FOUND If you lose or find anything report it to the office We will make every effort to find the owner of the article or assist you in locating a lost article Texas House Rules 2015 19 MAIL DISTRIBUTION Residents may not have mail forwarded to the facility that is not their own As noted under Guests it is not allowable for anyone other than the resident to receive mail at the property Upon move in and move out residents are responsible for contacting the postal service to update their mailing address and have mail forwarded Staff cannot retrieve your mail upon move out from your box and forward it to you nor can they obtain the mail using a mail key after you have moved out of the premises For privacy reasons it is required to keep a distance from the mail
9. may be added by a resident The computers use is limited to resident use only no guests are permitted to use the computers No pornographic material may be viewed on the computer If your site has a Wi Fi option residents are required to comply with the password requirements to protect the Wi Fi Network There are required forms and policies to follow so residents need to work with the office for this service Management reserves the right to change the Wi Fi password without prior notification to residents or to dissolve the Wi Fi option at their discretion NOTE If Wi Fi is available residents may not all receive a strong or any signal in their apartment this is not guaranteed by management CONCERNS COMMUNICATIONS COMPLAINTS If a problem arises between residents sit down and find a solution together If you are unable to resolve the issue let the management know in writing what the problem involves and the steps you have taken to alleviate the problem Management will then follow up and take the appropriate action if any is necessary The Complaint Resolution Policy is available upon request from the office and is also available in the facility common area Texas House Rules 2015 COURTESY TO OTHER RESIDENTS AND MANAGEMENT The lease agreement may be terminated if aresident or their guest s is verbally or physically abusive disruptive toward other residents guests vendors or management or causes these persons to be at ris
10. sharp edged or pointed objects i e knife sword etc used with the intent to threaten intimidate or harm another e Any and all types of explosives fireworks and explosive chemical s e Any other type of instrument object and or material that may be deemed a weapon when used with the intent to threaten intimidate or harm another e The illegal possession of weapons by a resident a resident s service provider or a resident s guest is prohibited and constitutes a material lease violation WHEELED TRAFFIC Wheeled traffic equipment is to be used in and around the facility ina manner that does not violate a resident guest or staff member s health safety or right to peaceful enjoyment of the premises Residents may be asked to demonstrate that they can safely operate the vehicle When operating wheeled traffic equipment residents must maintain a reasonable speed that would not endanger themselves others or the property Electric Motorized Devices EMDs must be operated on low speed at all times The vehicle should also be driven closer to the wall that does not have a handrail this will make the handrail accessible for others Residents are responsible for any injury to residents guests or staff members and all damages beyond normal wear and tear resulting from the operation of wheeled traffic equipment including damage to the facility property The only person authorized to operate an EMD on the property is the owner operator of th
11. the office staff slid under the office door placed in a designated receptacle or mailed A rent payment made by a personal check from someone other than a member of the household can be accepted only with prior permission from management and should be on rare occasions These could be considered a recurring monetary gift which would be counted as income in determining rent Under no circumstances will cash or post dated checks be accepted Residents will be issued preprinted pre numbered handwritten receipts for their prorated first month s rent at the time of move in Subsequent receipts will be computer generated and delivered to residents for their records If a resident s personal check is returned from the bank due to insufficient funds the resident will be charged the amount of the bank fee If a personal check is returned more than once management reserves the right to refuse a personal check as a form of payment Please Note All checks will be deposited within 3 business days so plan accordingly If you anticipate a problem in making a timely rent payment please notify the office Residents have until midnight on the 8 of the month to pay rent If rent has not been received by the 9 or next business day following midnight on the 8 a 72 hour notice of nonpayment of rent will be sent to the resident Payment of the rent within the cure period listed on the notice will cure the delinquency Failure to pay the rent within the cure peri
12. the premises after being directed to do so or who returns to the premises after being given such direction may be subject to arrest and prosecution for Criminal Trespass under permissible state law These guidelines also apply to residents and may endanger their tenancy VV VV V FLAMMABLE ITEMS No paints oils gasoline or other flammable materials will be permitted to be stored in or around the apartment or anywhere inside the building or attached to the building at any time This does not include recreational craft paint FLOORING Residents are responsible to maintain the flooring in the apartment during their residency including carpet and vinyl tile It is important to clean the flooring i e vacuum sweep mop in your apartment on a regular basis Spills should be cleaned immediately and with the appropriate product you may consult with the office for recommendations If the flooring is damaged in some way the resident should contact a staff member Carpet cleaning services in apartments are required to be done by licensed professionals only as damage to carpet or subflooring is likely if water extraction is not thorough In addition the cost of the carpet cleaning is to be paid by the resident Damages as a result of cleaning services would be chargeable to the resident including damages caused by a licensed professional Please consult with the office prior to hiring a licensed professional carpet cleaner for your apartment FO
13. will be determined on a case by case basis Former employees who have been dismissed by Community Housing for cause are ineligible for hire by residents STORAGE Storage of your personal items is restricted to your apartment Residents are not permitted to store personal items including but not limited to electric scooter furniture or plants in the common area such as the community room lounge hallways patio areas or sidewalks An exception to this would be for mobility assistance devices in a designated area contact office for current location of designated area SUGGESTIONS Suggestions are strongly encouraged but must be made in writing All suggestions will be addressed by the office and or the Community Housing Main Office TELEPHONES Residents agree to keep management informed of their current telephone number UTILITIES Resident non payment of utilities resulting in turn off of utilities shall be considered a hazard in violation of the lease agreement and cause for eviction Utilities must be in the name of the head of household Breakers should remain in the ON position unless an emergency or repair is needed i e outlet repair or overload reset Otherwise the breaker box should only be accessed by staff If there is any reason you need assistance with your breaker box please notify the office It is also not allowable for breaker boxes to be blocked as they must be accessible when needed Texas House Rules 2015 26
14. TABLE OF CONTENTS Page Number INTRODUCTION 4 RIGHTS amp RESPONSIBILITIES 5 POLICIES AND HOUSE RULES 5 Absence from the Property 5 After Hours Maintenance Emergency 5 Apartment Capacity and Underutilization 6 Apartment Cleanliness 6 Apartment Inspections 6 Apartment Transfer 6 Appliances 7 Assistance Animals 7 Blinds Windows 7 Change of Status 8 Community Areas 8 Computers 8 Concerns Communications Complaints 8 Courtesy to Other Residents amp Management 9 Criminal Drug Activity 9 Damage to Property 9 Decorating 9 Deliveries Packages and Registered Mail 10 Discrimination 10 Donations 10 Doors 10 Door and Entryway Decorations 10 Dress Code 11 Elevator Use 11 Emergency 11 Emergency Alarm Systems 12 Emergency Preparedness 12 Eviction 13 Expulsion from the Premises Criteria 14 Flammable Items 14 Flooring 14 Foul Language 14 Garbage 15 Garden Boxes 15 Gifts to Staff 15 Grounds 16 Guest Policy 16 Harassment and Intimidation 17 Heating and Cooling Systems 17 Home Based Business 17 Insurance 18 Texas House Rules 2015 Keys Laundry Room Lease Agreement Library Light Bulbs Locks Lock Boxes Lock Outs Lost and Found Mail Distribution Maintenance Work Requests Move In Inspection Move Out Inspection Noise Notice of Intent to Vacate Oxygen Safety Parking Patios Pest Control Pets Photographs Potlucks Reasonable Accommodations Recertification Rent Payments Repayment Agreements Satellite Dish
15. UL LANGUAGE All residents and guests will refrain from using foul or obscene language while in the public common areas of the facility This request also includes language that may be heard from public common areas of the facility Texas House Rules 2015 14 GARBAGE Residents are responsible for properly disposing of their garbage This does not mean disposing of items down the drains or in the toilet All garbage should be bagged as to not leak and put in the outdoor dumpster or ADA trash can on a regular and timely basis Be sure your garbage is put completely in the dumpster or ADA trash can as nothing is to be set outside the dumpster or ADA trash can These garbage containers are for resident and staff use only It is unacceptable under any circumstance to open go through or remove any garbage that is not yours Residents are encouraged to recycle whenever possible All cardboard boxes must be broken down and placed in the recycling bin if applicable Recycling bins are located in the dumpster area for your convenience Electronic Waste commonly referred to as E waste describes discarded obsolete or broken electrical or electronic devices Electronics cannot be disposed of in the garbage bins These items may contain mercury lead or other toxic substances that are not safe for disposal and can cause serious health and pollution problems They must be reused or recycled Anyone who knowingly disposes of these items can be fined Charg
16. all the emergency dispatch 911 or pull the emergency pull cord in your apartment Refer to Emergency Alarm Systems for more information Refer to After Hours Maintenance Emergency for more information In case of an emergency staff may enter a resident s apartment without consent of the resident without notice to the resident and at any time Emergency includes but is not limited to a repair problem that unless remedied immediately is likely to cause serious damage to the property If staff enters a resident s apartment due to an emergency situation and the resident is not there the staff will leave a notice The notice will state the reason for the entry date and time of the entry nature of the emergency and the names of the persons who entered the apartment Texas House Rules 2015 11 EMERGENCY ALARM SYSTEMS We are monitored by an alarm monitoring company their phone number is noted on the first page of these House Rules A resident would call the alarm monitoring company if they accidently activated the pull cord to note there is no emergency Otherwise when the emergency panel is activated the system automatically notifies the alarm monitoring company Never tamper with or disable an alarm system in common areas or the apartment Please note the following gt When an emergency pull cord is pulled a buzzer will be activated in your apartment A buzzer will sound and a light on the alarm panel will identify which apartment the alarm
17. ations as long as they are tasteful tidy and contained within their allowed area At management discretion items may be removed It is acceptable for residents to bring their own personal decorations for decorating the facility interior common areas during seasonal events and for holidays There are guidelines at the office as to the parameters for interior decorations so please Texas House Rules 2015 see the office to ensure those parameters are met i e specific themed events and or holidays timeframes in which they should be removed the required use of resident placards etc Refer to Door and Entry Way Decorations for more information DELIVERIES PACKAGES AND REGISTERED MAIL Residents must arrange to receive their own deliveries packages and registered mail The office cannot sign for or accept any packages or deliveries Mailboxes are provided for regular mail DISCRIMINATION Community Housing facilities comply with Federal State and Local Fair Housing regulations housing persons without regard to race color national origin religion gender familial status or disability We do not discriminate on the basis of disability status in the admission or access to or treatment or employment in Federal State or Local assisted programs and activities DONATIONS There are times when a resident a resident s family service agency or other source has items to donate to the facility i e pianos exercise equipment patio furniture
18. carrier as they are distributing mail If you receive another resident s mail either return it to them or turn it into the office and we will make sure it is delivered MAINTENANCE WORK REQUESTS Maintenance Work Requests are available in a designated common area In the event an item in your apartment requires repair a Maintenance Work Request must be filled out signed by the resident and turned into the office staff for each request to be logged and then addressed Please do not make repairs to the apartment i e spackling holes caulking shower tub or around toilet etc If the repairs are done incorrectly it makes more work for staff and the resident may be charged for the repairs All Work Requests are logged in the order they are received The items are completed in the order they are received unless there is an emergency situation potential damage to the facility if the repair is not remedied immediately or if other circumstances i e ordering parts delay some requests If you have items needing to be repaired fill out the form as soon as you are aware of the issue This will allow the staff to determine if the matter is urgent in nature or not Refer to After Hours Maintenance Emergency for more information if emergency maintenance requests are needed after hours Staff is not allowed to do personal work requests for residents i e hanging curtains hanging pictures moving furniture cleaning blinds etc For all Maintenance Work
19. e EMD Texas House Rules 2015 27 Wheeled traffic equipment should be stored ina resident s apartment while not in use Wheeled traffic equipment may be temporarily placed in designated areas but may not be stored or left unattended in hallways community rooms lounges laundry rooms or any other common area of the facility including outside due to potential safety concerns EMDs must be recharged only within the owner operators apartment The facility does not have means to accommodate the recharging of smart cars or other types of electric rechargeable vehicles EMDs etc on the grounds or in the parking area Owners with smart cars or other similar types of rechargeable vehicles could be assigned a parking space but recharging of those type vehicles would have to be accomplished off site No bicycles tricycles roller blades skateboards or recreational type scooters may be ridden or used on the facility property for recreational use Bicycles are allowed on the property if they are used for transportation to and from a destination Bicycles must be walked on and across sidewalks Wheelchairs and other mobility apparatus are permitted on the property Bicycles are to be secured on the facility bike racks with a locking mechanism If there are no bike racks available then the bicycle must be stored in the resident s apartment Any wheeled traffic equipment requiring gas or flammable liquids are not allowed to be stored example gas
20. e day written notice was received by management If the resident remains beyond 30 days rent is required through the actual move out date If the vacating resident moves out and the unit is re rented the vacating resident will not be responsible for any rent from the point the apartment is re rented In the event of death up to 14 days are given to remove items from the premises and return the keys per HUD guidelines OXYGEN SAFETY Each resident will read and sign an Oxygen Safety Instruction Form at their initial move in Residents with Oxygen in their apartments must comply with any regulations required by the local Fire Department as it relates to the size of canisters that may be stored on site It is the resident s responsibility to follow up with either the Fire Department or the vendor providing the Oxygen to determine what is permissible It is required that a sticker and or sign be placed outside the resident door by management if Oxygen is in use at any time in the apartment for safety reasons If you do use Oxygen it is the resident responsibility to advise staff of this so the required sticker or sign can be placed outside the apartment PARKING Residents are allowed one 1 vehicle per licensed driver in an apartment Residents owning a vehicle will have a parking space assigned to them in the reserved parking area and are asked to park only in their assigned space Residents should advise their guests to park in visitor parking spac
21. enalty of a Class C misdemeanor that involves possession of drug paraphernalia assault or disorderly conduct Texas Penal Code Class A or B misdemeanors Texas Penal Code Felony or Texas Health and Safety Code violation or engage in any hazardous conduct that otherwise jeopardizes the health safety and welfare of the Landlord his agent or other tenant or involving imminent or actual serious property damage Nothing in this provision shall be construed as requiring or encouraging the eviction or termination of a Lease of a victim of domestic violence 6 In the case of conflict between the provisions of this addendum and any other provisions of the rental agreement the provisions of this addendum shall govern VIOLATION OF THE ABOVE PROVISIONS SHALL BE A MATERIAL VIOLATION OF THE LEASE AND GOOD CAUSE FOR IMMEDIATE TERMINATION OF THE TENANCY A single violation of any provisions of this addendum shall be deemed a serious violation and a material non compliance with the terms of this Lease It is understood that a single violation shall be good cause for the immediate termination of the Lease Unless otherwise provided by law proof of a violation of law prohibited by this addendum shall not require a criminal conviction but shall be by a preponderance of the evidence Texas House Rules 2015 31
22. er the tenant reasonably knows or should know of that person s act or likelihood to commit an act in violation of this paragraph 3 The landlord retains control over any common areas of the facility for the purposes of enforcing state trespass laws and shall be the owner for that purpose as that term is used in Texas Penal Code 30 05 Common areas are locations shared by tenants such as laundry rooms courtyards hallways between dwellings building entryways and parking lots This clause does not apply on property where there are no areas commonly shared by multiple tenants e g most single family detached dwellings 4 Tenants shall not engage in any activity on or near the dwelling unit premises that would subject the resident to a penalty of a Class C misdemeanor that involves possession of drug paraphernalia assault or disorderly conduct Texas Penal Code Class A or B misdemeanors Texas Penal Code Felony or Texas Health and Safety Code violation or engage in any hazardous conduct that otherwise jeopardizes the health safety and welfare of the Landlord his agent or other tenant or involving imminent or actual serious property damage Nothing in this provision shall be construed as requiring or encouraging the eviction or termination of a Lease of a victim of domestic violence 5 Tenant shall not permit any household member or guest to engage in any activity on or near the dwelling unit premises that would subject the resident to a p
23. es Screens Security Deposit Secured Building Access Smoking Soliciting Sprinklers Staff Relations Storage Suggestions Telephones Utilities Waterbeds Water Shut Offs and Leaks Weapons Wheeled Traffic AGREEMENT ADDENDUMS A Crimes and Prohibited Conduct Texas House Rules 2015 18 18 19 19 19 19 19 19 19 20 20 20 20 21 21 21 21 22 22 23 23 23 23 24 24 24 25 25 25 25 25 25 26 26 26 26 26 26 27 27 27 27 29 30 INTRODUCTION Philosophy We at Pacific Retirement Services are proud of our facilities and the tradition our employees have established in providing quality care for our residents in our Community Housing program As an employer we strive to provide an atmosphere filled with respect courtesy and thoughtfulness We are committed to providing a safe and productive work environment with opportunity for personal growth Working together we will continue to make our organizations the outstanding affordable housing communities we all strive so hard to maintain Our core values along with our vision and mission statements are the foundation of our program PACIFIC RETIREMENT SERVICES Vision Statement Pacific Retirement Services will be recognized as the most valued and respected provider and manager of senior services Mission Statement Pacific Retirement Services enhances the lives of seniors by providing organizational excellence through compassionate and innovative
24. es may be assessed to residents if they leave abandoned property in the apartments and staff have to schedule additional dumpster trips and or dump runs to dispose what was left It is advised for residents when moving to donate any additional items that may be left to a charitable organization and or dump so that the facility dumpster doesn t get filled GARDEN BOXES At those facilities with garden boxes residents who may be interested in obtaining a garden box should notify the office and one garden box per apartment will be assigned as they become available Those residents with spaces assigned the previous year will have preference to the same space in subsequent years All gardening is to be done within the confines of the assigned box and is the responsibility of the resident to whom the space is assigned Garden boxes are to be cleaned out of dead debris at fall cleanup usually during October Residents must be actively gardening in order to retain their space Management will exercise their discretion in this area and will reassign the space as necessary Residents and guests are reminded to respect their neighbor s property The flowers plants vegetables and fruit in the garden boxes belong to the resident assigned to that box and should not be removed without permission A Garden Box Policy must be completed signed and on file in the office each year that residents with garden boxes agree to current guidelines GIFTS TO STAFF Staff a
25. es only If visitor parking is full it is acceptable for guests to park in unassigned resident parking spaces please check with the office as to what spaces are unassigned Violators will be warned and subsequently towed in case of a repeat violations State and federal law prohibits management from assigning resident parking in designated handicapped spaces These spaces are reserved for visitors only If a resident does utilize these spaces it will be only for a temporary parking and only with a current permit Texas House Rules 2015 21 issued from the DMV and no overnight parking or extended parking will be allowed There is a loading unloading space near the entrance of the building for your convenience Be mindful of not infringing on sidewalks when parking Parking areas are intended only for the convenience of residents who use their automobiles regularly Residents with vehicles must show proof of current registration and driver s license at the time of move in Residents should provide the office with updated information when it is available i e current registration driver s license If the resident does not have any one or all of the above their parking privilege may be revoked Storage of inoperable cars car washing and vehicle maintenance on the property i e oil changes tune ups etc is prohibited No oversized vehicles campers boats trucks trailers or recreational vehicles are permitted without the written consent of
26. f any type nails screws or any other material or device may be attached or placed on the patio fencing posts roof or building walls including patio ledges if applicable outside of the use of these items for the original construction No items or materials may be added to or extend above or beyond the patio or privacy fencing No items shall be placed on the patio ledges Wind chimes are not allowed on private or common area patios PEST CONTROL To ensure that pests do not inhabit our building a contracted Pest Control Company regularly inspects and treats the facility Circumstances may require that all apartments in the building be treated Residents cannot refuse or waive any routine preventative maintenance treatments Any resident refusing to cooperate would be violating their lease agreement and will be subject to a rule violation Texas House Rules 2015 22 Immediately notify the office if you have a problem with pests Residents may be required to pay for damages and extra treatments due to a pest infestation if the resident is found to be negligent in causing the infestation or in neglecting to report the infestation to management Refer to Laundry for additional information PETS Please refer to Pet Rules for registration requirements Small pets under 25 pounds are permitted with prior written approval from management All pets must be spayed or neutered if applicable and a certificate of such must be presented to the
27. family get togethers potlucks or other recreational activities Texas House Rules 2015 Community Housing facilities comply with Federal State and Local Fair Housing regulations housing persons without regard to race color national origin religion gender familial status or disability We do not discriminate on the basis of disability status in the admission or access to or treatment or employment in Federal State or Local assisted programs and activities We welcome you to our of fice for a visit to ask questions to make suggestions or to share a concern Our office hours are posted The following pages are meant to help you understand your rights and responsibilities as a resident The House Rules are part of your federally approved lease agreement which binds the tenant resident and the landlord management to requirements of tenancy with our community RIGHTS AND RESPONSIBILITIES QUALITY OF LIFE There are many types of facilities for seniors Our residents are required to maintain their living arrangements ina manner that allows them to meet the terms of the lease agreement You do have the right to continue your residency by obtaining the assistance of a caregiver to meet these requirements POLICIES AND HOUSE RULES ABSENCE FROM THE PROPERTY Residents must report in advance in writing any expected absence from the property of more than five days Forms are available in the designated common area During any absence of t
28. guest pet may not stay more than 21 days or nights in a calendar year A resident can be a pet caretaker for different pets at different times but cannot exceed 21 days per calendar year per pet Additionally the resident pet caretaker cannot be a pet caretaker to more than one pet at a time Texas House Rules 2015 16 if the resident has their own pet they are allowed to be a pet caretaker for one more pet but cannot exceed 2 pets in the apartment at any time If the resident is not a current pet owner they can only be a pet caretaker for one pet at any given time As with all pets the required Pet Registration must be on file and Pet Rules in addition to required vaccination records if applicable must be met and followed at all times Please review Pet Rules in regard to specific pet requirements HARASSMENT AND INTIMIDATION It is the policy of Community Housing facilities that harassment or intimidation of a resident staff person or guest including facility or resident vendors contractors will not be tolerated and could be grounds for termination of tenancy This includes any interaction or relation between resident resident employee employee employee resident guest resident or guest employee Harassment sexual or otherwise and intimidation include abusive foul or threatening language or hostile behavior and slander or defamation of someone s character Harassment also includes discrimination because of a protected class as ident
29. he resident management may enter the apartment at times necessary including but not limited to emergencies and repairs A resident s absence of more than 10 days with no notice to management may be considered abandonment and management may take legal action for possession of the apartment A guest may not occupy an apartment without the resident or another adult member of the household listed on the lease agreement present Refer to Apartment Capacity and Underutilization in regard to extended periods of absence from the apartment AFTER HOURS MAINTENANCE EMERGENCY If the situation involves a building problem during office hours contact the office Refer to Maintenance Work Requests for more information If the situation occurs after hours call the Resident Maintenance Emergency Number The phone number is listed on the bulletin board in monthly newsletters and on the first page of these House Rules IT IS IMPORTANT TO IDENTIFY YOURSELF APARTMENT NUMBER AND THE BUILDING The monitoring company will then contact staff management to respond Residents are asked to please refrain from non emergency calls If it is something that can wait until the next business day that would be requested i e light out but another light can be used please do not use the 800 line An after hours emergency would constitute any item that could incur further damage and expense for the facility if left unattended i e any type of water leak or overflow issue and a
30. her in your apartment or the building is prohibited The burning of incense releases high levels of some chemicals that could be toxic if in excess These chemicals can also set off our fire alarm systems SOLICITING Soliciting Door to Door activity of any kind is strictly forbidden on the premises Residents are requested to notify the office if a solicitor appears and appropriate action will be taken While it is Texas House Rules 2015 25 okay for residents to put limited information on door clips i e invitations to events it is not okay for residents to distribute political or religious fliers and or petitions for others to sign Residents should also not slide information underneath a resident s door as this could be a trip safety hazard SPRINKLERS The automatic sprinkler system is the property of the complex Do not remove or adjust the sprinkler heads Do not open damage or remove the valve box covers If you notice problems with the system notify management STAFF RELATIONS Current employees may not work for Community Housing residents without the written consent of the PRS Community Housing Main Office For further information contact the PRS Community Housing Main Office Former Community Housing employees are ineligible for hire by residents for a period of six months following their separation of employment without prior written authorization from the PRS Community Housing Main Office Authorization is not automatic and
31. here no offsite space is leased rented or used as the majority location for the conduct of the business Management reserves the right to determine if a home based business is allowable or not based on the impact of the business to the physical condition of the unit and the impact on the right to the peaceful and quiet enjoyment of the property by the surrounding residents Sewing consulting and data entry are examples of allowable home based business ventures No home based business that uses chemicals such as hair and nail cosmetology or the manufacture of products in the home such as woodworking metalworking is allowed Daycare either for children or adults is not permitted Texas House Rules 2015 17 Daycare requires special licensing and monitoring would create an undue burden on the property staff Occasional sitting is allowed but must conform to the guest visitor policies If a resident has an allowable home based business as defined above the resident will be aware of and obtain and keep current any federal state or locally required licenses permits insurance or any other required documentation that such an occupation or business would be required or reasonably expected to maintain Management will not be responsible for failure on the part of the resident to comply with any of these requirements The resident will be required to provide evidence with compliance of the above Failure to do so will be considered a lease violat
32. ication as documentation and must be approved in advance by Community Housing s Main Office No personal laundry or disposing of personal garbage may occur outside of the designated stay Guests are not allowed to keep a motor vehicle at the property except in the designated visitor parking area during the stay use the apartment address for receipt of mail or occupy the apartment for more than 21 days or nights in a calendar year A guest may not occupy an apartment in the absence of the resident in whose name the lease agreement is executed Residents are responsible for the actions of their guests Guests can enter or exit the building via the intercom system or with a key without the resident being present It is also acceptable for guests to assist the resident they are visiting for such things as getting the mail doing laundry and or taking out the trash It is not acceptable for guests to be unsupervised when loitering in a common area space i e Community Room Lounge etc For these situations all guests must be supervised by a resident in and around the building and are not permitted to disturb other residents Any exceptions require management s written approval Refer to Expulsion from the Premises for more information Guest pets are not allowed on the property Residents may serve as an alternative pet caretaker for a guest or another resident if needed i e vacation or hospital stay Please notify the office if this is the case A
33. ified above under Discrimination Staff who witness or learn of possible discriminatory harassment or intimidation or receive a complaint from a resident must take it seriously and respond promptly according to the procedures outlined below All staff residents and guests including facility or resident vendors contractors shall model appropriate behavior as required by this policy and strive to cultivate and maintain a living environment that is free from harassment or intimidation and adhere to all fair housing requirements Note In situations where a resident complains of harassment and does not speak English interpretive services are available upon request so the resident s concerns are clearly understood HEATING COOLING SYSTEMS Each apartment is equipped with its own system The facility is responsible for the mechanical maintenance and repair Residents are encouraged to clean the air filters on a routine basis and staff will provide instruction on how to complete this task Even though you are responsible for your own heating bills we encourage the conservation of energy Remember to keep all items including furniture and drapes six inches away from the heating units You may need to experiment with the thermostat to achieve the degree of heat most comfortable for you If you would like assistance please ask HOME BASED BUSINESS A home based business is defined as an income earned activity that is engaged in as more than a hobby and w
34. ight to videotape or photograph the apartment at or near the time of move in and move out and during occupancy as necessary to document apartment damage Damages due to smoking pets or assistance animals may not be considered normal wear and tear DECORATING Residents are not permitted to permanently decorate their apartment unless written consent is obtained from the office This includes but is not limited to wallpaper wallpaper border accent paint colors permanent shelving and self adhesive hooks towel holders If permission is granted residents may be charged the cost to restore the apartment to its original condition when they vacate All approved changes will be noted in resident s apartment file If you wish to install a ceiling hook please consult with the staff for approval Installing your own drapes and valances is allowed Please do not make repairs to the apartment i e spackling holes caulking shower tub or around toilet etc If the repairs are done incorrectly it makes more work for staff and the resident may be charged for the repairs Submit a signed Maintenance Work Request for repairs Refer to Door and Entryway Decorations for additional information on decorating Refer to Damages for more information Exterior decorations by residents in the common areas of the property are not allowed For some communities where residents have their own patios or exit doors to the outside they are allowed to have exterior decor
35. ing the facility s laundry equipment It is also not permissible to use the facility s laundry equipment to launder larger bedding items i e afghans oversized quilts sleeping bags If there is a pest infestation i e bed bugs the resident apartment affected cannot launder items in the facility s laundry equipment but must take items to an outside Laundromat until the matter is completely remedied to prevent any further infestation to other apartments LEASE AGREEMENT When you accept an apartment you will be required to sign a federally approved lease agreement We urge each resident to read his her copy carefully and keep it in an accessible location for reference This lease agreement is a legal document that binds the resident and management to the requirements of tenancy LIBRARY The library is for the enjoyment and pleasure of all residents Donations of books and magazines are gratefully accepted and the honor system is in place for checking books in and out Once these items are donated management is responsible for disposal of such items LIGHT BULBS The facility will provide all incandescent and fluorescent bulbs in facility fixtures at no cost to the resident If a bulb needs to be changed in your apartment please fill out and complete a Maintenance Work Order Request The facility will not reimburse the resident for bulb purchases made by the resident LOCKS Additional locks including chain locks or re keying of existing
36. ion and the resident agrees to terminate any such practices until the requirements listed above are met and documentation provided Any income from the home based business will be reported in compliance with the HUD lease agreement Employees and or patrons of a home based business may not use the property parking to address daily parking needs Additional parking is allowed if available in visitor parking INSURANCE We do not carry insurance for your personal belongings It is your responsibility to insure personal items under a renter s insurance policy HUD does not require the purchase of insurance and insurance is not a condition of occupancy Residents are under no obligation to purchase renter s insurance We strongly encourage you to obtain a renter s insurance policy that covers your personal property against loss or damage to your apartment and cover catastrophic events i e fire water These events may cause further damage to the premises as a result If you cause such damage you will be liable for up to 5 000 or the current deductible amount for the facility s insurance KEYS Residents are provided with two sets of keys at the time of move in Residents are responsible for their keys If keys are lost stolen or not returned upon move out the resident will be responsible for the cost of re keying the apartment Residents can request additional copies of keys to be made for their use not to exceed a maximum of 2 extra sets 4 sets
37. ion does not prevent the owner from enforcing state and local health and safety laws if they apply It also does not prohibit the property owner from requiring that the tenant with a disability who uses an assistance animal be responsible for the care and maintenance of the animal including the proper disposal of the assistance animals waste See the Assistance Animal Agreement and Registration for the specific rules and regulations BLINDS WINDOWS Venetian blinds are provided in each apartment One important tip to remember to save wear and tear when drawing the blinds is to have them in the OPEN position Residents are responsible for the cleaning of the blinds in their apartment Installing your own drapes or valances is allowed Please Note You will be responsible for any costs incurred in returning the wall to its original condition Texas House Rules 2015 CHANGE OF STATUS All changes to income assets and household composition must be reported to the office in writing HUD requires a recalculation of rent when there are changes in family composition and decreases or increases in the income by 200 more per month There are Change of Status forms available in the facility office or Laundry Room Residents must complete the form and turn them into the office as soon as they are aware of the pending changes to their household COMMUNITY AREAS The community areas are for the enjoyment of all residents These areas are the responsibility of
38. is coming from and the alarm monitoring company is automatically notified When staff is on site they will immediately go to that apartment and attempt to summon the resident If there is no answer staff will attempt to have another person standing by while they enter your apartment If necessary emergency personnel will be called When staff are not on site after business hours and on weekends the alarm monitoring company will immediately dispatch an emergency team to respond and then they will attempt to contact staff It is required that the emergency pull cords are kept unwound hanging to the apartment floor and are readily accessible Pull cords cannot be tied or blocked regardless of their length NOTE Emergency pull cords may not function properly in the event of a power outage gt In the event of a fire alarm being activated the alarm company is automatically notified The alarm company will automatically dispatch the Fire Department and call management If you know the fire alarm is not an emergency you can call the alarm monitoring company to notify them If you know that it is an emergency dial 911 and inform them that the emergency is real Never hesitate to dial 911 if you feel there is danger of fire gt In the event of the fire alarm sounding DO NOT DELAY FOLLOW THE EMERGENCY PROCEDURES Feel the door if it is warm place wet towels at the threshold and wait Stay near a window and close to the floor If the fire is in you
39. k Residents and their guest s must conduct themselves on the premises ina manner that does not interfere with the peaceful enjoyment of others including residents staff guests and vendors Any conversations and or actions that take place in the common areas and on the grounds of the facility must comply with the requirements of the House Rules especially the sections regarding Discrimination Foul Language and Harassment and Intimidation CRIMINAL DRUG ACTIVITY Any illegal drug including the sharing of prescription drugs firearm or criminal activity on the part of the resident members of the household or their guests constitutes substantial violation of the lease agreement and is grounds for eviction see Eviction and Addendum A Crimes and Prohibited Conduct Medical or recreational marijuana in any form is not allowed anywhere on the property DAMAGE TO PROPERTY If there is damage done to your apartment outside of normal wear and tear you will be held liable for costs to return the apartment to original condition of move in Any charges for damages beyond normal wear and tear will be billed to the resident If a resident or guest causes any damage to the property during tenancy they will be required to pay for the repair or replacement costs at the time the damage occurs If the damage is discovered during the move out process the charges will be held from security deposit and additional charges may be due Management reserves the r
40. kitchen supplies puzzles games and books Once the item is donated it becomes the property of the facility and the facility becomes responsible for the upkeep and condition of the item as well as any burden of liability Due to this liability risk it is our procedure not to permit any donations of used equipment or other used items that may cause injury if they were to break unless permission is granted by management If any donated item equipment books furniture decorations etc needs to be repaired moved or disposed of it will be done so at the discretion of management A Donation Receipt located in the office and a Donated Items Form must be completed for each donation DOORS Please do not prop open your doors Keeping doors closed is a fire safety precaution and will help prevent noise and odors from entering the community areas Additionally the U S Department of Housing and Urban Development stresses the importance of energy efficiency and propping doors is not energy efficient When staff accesses your apartment i e inspections pest control maintenance work request they will keep your apartment door the way it was found upon entry locked or unlocked If you are transported by emergency personnel while staff is on site staff will ensure your apartment is locked DOOR AND ENTRYWAY DECORATIONS Residents may decorate their apartment exterior door by using a non adhesive door hanger i e a wreath hanger to mount the decora
41. leadership Core Values Excellence Innovation Integrity Stewardship Compassion Collaboration COMMUNITY HOUSING Vision Statement Provide superior affordable housing that makes a positive difference for those we serve Mission Statement As leaders in affordable housing we are dedicated to quality respect and integrity Our desire is to provide support and resources to create an environment that will enrich the lives of our employees and residents We take pride in building administering and maintaining high standards of service for individuals and families With continued education community involvement and refined practices we will develop and maintain superior affordable housing that surpasses expectations Acknowledgement Management reserves the right to change the House Rules in the future with required notice to residents as outlined by the U S Department of Housing and Urban Development in the HUD Handbook Providing comfort and security and meeting your housing needs is important to all of us at Community Housing We offer a modern and secure building with an elevator smoke detectors fire sprinklers and emergency pull cords The building has inside resident mailboxes secured exterior doors and a staff to take care of routine outdoor and indoor maintenance Residents have the opportunity to use in house coin operated laundry facilities grow gardens in their own private garden spot if applicable and to use the Community Room for
42. ludes but is not limited to the following acts by a person 1 3 1 Prostitution or promotion of prostitution as described in Texas Penal Code 43 03 1 3 2 Manufacture or delivery of a controlled substance as described in Texas Controlled Substances Act Texas Health and Safety Code 481 001 to 482 004 but not including delivery as described in Texas Health and Safety Code 482 002 b 1 3 3 Intimidation including the act of seriously threatening or physically harming people or property out of a perception regarding a person s race color religion national origin or sexual orientation or 1 3 4 Burglary as described in Texas Penal Code 30 02 14 With regard to acts outrageous in the extreme as described in this section an act can be proven to be outrageous in the extreme even if it is one that does not violate a criminal Texas House Rules 2015 30 statute 1 5 With regard to prohibited acts which are defined by existing criminal statutes the landlord s standard of proof for termination of the agreement shall remain the civil standard proof by a preponderance of the evidence 2 The tenant members of the tenant s household guests or any other person in the tenant s control shall conduct themselves in a manner that will not disturb other tenants or the neighbors peaceful enjoyment of the premises Someone is in the tenant s control if that person enters or remains on the premises with the tenant s permission or consent aft
43. management Management will utilize discretion for exceptions to this i e moving truck trailer or storage container and parameters are in place that residents must follow timeframes space limitations within confines of parking space etc Contact the office for more information If a vehicle is leaking oil or any other substance this can damage the sealcoat and paving in the parking lot Please remedy necessary repairs immediately it is your responsibility to maintain your vehicle ina manner that does not damage the parking lot In the event the vehicle has a leak the resident must place a pan or some other means not kitty litter to soak up the oil underneath their vehicle on a temporary basis Whatever is used must be picked up and taken anytime the vehicle leaves the lot This is temporary until the repair is remedied which must be immediate and as soon as possible The facility does not have means to accommodate the recharging of smart cars or other types of electric rechargeable vehicles Electric Motorized Devices etc on the grounds or in the parking area Owners with smart cars or other similar types of rechargeable vehicles could be assigned a parking space but recharging of those types of vehicles would have to be accomplished off site Please Note The facility will not be held liable for any loss due to fire theft or any other damage PATIOS Patio areas may be decorated with planters with management approval No item o
44. management and residents are not permitted to decorate any common area including but not limited to hallways and the Community Room without prior permission from the management Unauthorized decorations may be subject to immediate removal and stored in the office until the owner can be identified Management reserves the right to remove any decoration in the common area without notice Candles or any other source of open flames are not allowed in the community areas If there is a specific ceremony in which the use of candles is requested residents are to seek written permission from the office in advance of the event The Community Room may be reserved for special occasions by signing up in advance with the office A policy is available in the office regarding outside groups that would like to use the Community Room The Community Room must be returned to its original condition after use All common areas are intended to be enjoyed by all it is not acceptable for any common area to be used as a replacement for residing in one s own apartment i e cooking all meals in kitchen watching unlimited television in lounge taking naps in lounge etc All weapons are prohibited in any community area this is including but not limited to hunting knives machetes and firearms COMPUTERS If there are computers available for resident use the posted user manual is required to be followed as well as signing in prior to use of the computer No software programs
45. motor within the facility Texas House Rules 2015 28 AGREEMENT I have read and received a copy of the House Rules along with the attached addendums and understand all policies and provisions set forth and agree to live by all rules to the best of my ability I understand that failure to do so could jeopardize my residency I understand that the House Rules become part of my lease agreement Resident Signature Date Resident Signature Date Staff Signature Date PLEASE RETURN TO THE OFFICE Texas House Rules 2015 29 ADDENDUM A CRIMES AND PROHIBITED CONDUCT 1 The tenant members of tenant s household guests and invitees or any person in the tenant s control shall observe follow and obey all laws including regulations and ordinances thereof whether the same be federal state county or municipal and shall not engage in any act and or omission which is or would be a violation of the same on the premises or in the immediate vicinity of the premises The foregoing includes but is not limited to any violation of Texas Penal Code which includes but is not limited to illegal drug activity and threats to people and or property As used herein someone who is in the tenant s control when that person enters or remains on the premises with the tenant s permission or consent after the tenant reasonably knows or should know of that person s act or likelihood to commit any act of the type described under Paragraphs 1 1 1 2 and 1 3 set
46. nd or their relatives are not permitted to accept gratuities loans sales below fair market value non cash items gifts or bequests under any circumstances from residents residents relatives firms or individuals including prospective residents with which Community Housing has actual or potential relationships At no time shall any money exchange hands between a resident and a staff member with the exception of monies due for tenancy i e rent checks security deposits staff participation in resident fundraising events i e potlucks ice cream socials or if a staff member has notified their supervisor of intent to purchase an item from a resident for fair market value Violation of this policy will result in disciplinary action against the staff person up to and including termination Accepting gratuities loans sales below fair market value non cash items gifts or Texas House Rules 2015 15 bequests upon resignation retirement will make an employee ineligible for rehire Under no circumstances should staff ever borrow from residents even if the intent is to pay it back Although we greatly appreciate your generosity we cannot accept anything from our residents other than friendship and goodwill GROUNDS Management is responsible for maintaining the grounds and the exterior of the building Any suggestions you may have concerning landscaping around the building are welcomed Pet owners are reminded to use the designated pet areas fo
47. nt Texas House Rules 2015 23 Requests for a Reasonable Accommodation should be made in writing Management reserves the right to certify the need for any Reasonable Accommodation with a resident s health care provider or other third party It is your responsibility as a resident to inform management of any situation where a Reasonable Accommodation is needed If a resident is unable to submit the request in writing Reasonable Accommodations will be made In the event that a request for Reasonable Accommodation is denied you have 14 days in which to appeal the decision Reasonable Accommodations may be denied if they are an undue financial burden to the facility RECERTIFICATION HUD regulations require each resident to be recertified on an annual basis This recertification process involves a review of assets income and expenses for each household and will begin 120 days in advance of the anniversary of an individual s move in date Management will notify the residents and make an appointment for recertification Failure to recertify as required is cause for termination of assistance from HUD resulting in residents paying market rent Recertification is a requirement of tenancy and if not completed may result in eviction RENT PAYMENTS Rent is due and payable on the first day of the month Money orders or personal checks from the household member s account should be made payable to the facility See Page 1 Rent payments may be delivered to
48. ny potential health or safety hazards i e heat ac refrigerator or hot water not working These items should be reported immediately For after hours emergencies the proper procedures must be followed calling the toll free line as noted rather than contacting Texas House Rules 2015 staff at their home if staff live on site or calling the staff on their home work or cell phone numbers Emails are generated to the main office when after hours calls occur which is required for tracking and documentation Refer to additional information under Emergency APARTMENT CAPACITY AND UNDERUTILIZATION No more than two persons may share a studio or a one bedroom apartment and no more than four persons may share a two bedroom apartment If a member is added the family may become ineligible to reside at the facility Subsidized property must be utilized properly If an apartment is not being utilized i e kitchen bathroom etc and is being used for storage only that is not acceptable or allowable If a resident is absent from their apartment consecutively for more than 90 days this is considered an underutilization of the apartment and is not acceptable This is applicable even if prior notice is given Management will take into consideration extenuating circumstances if periods exceed this timeframe i e medical attention assisted living rehabilitation etc and documentation will be required for all exceptions APARTMENT CLEANLINESS I
49. od will result in management taking legal action to evict the resident for nonpayment of rent If in the legal process management may refuse to accept rent REPAYMENT AGREEMENTS If there are monies owing to the site i e damages management reserves the right to set up a repayment agreement with the resident The agreement details will be discussed with the resident to ensure it is financially feasible Texas House Rules 2015 24 SATELLITE DISHES Residents living in apartments that can receive satellite signals who wish to install satellite dishes must adhere to specific rules For more information contact the office As a general note any types of antennas or wiring to increase resident reception in individual apartments is not allowed externally SCREENS Screens must be in place and free of damage at all times otherwise may result in charges to the household Normal wear and tear is excluded i e sun damage but abnormal wear and tear would result in charges i e tears due to pets Residents should report any damage to their screens to management by submitting a work order SECURITY DEPOSIT A security deposit equal to what is termed the Total Tenant Payment on the HUD Form 50059 is collected when you are accepted as a resident and is held on account until you leave our facility If there is no damage beyond normal wear and tear and you meet the requirements as set forth below the amount of the deposit plus current passbook in
50. office before pets are allowed Pets are to be ona handheld leash and controlled by the owner or another designated person at all times when outside the pet owner s apartment Retractable leashes must be kept at a short retracted length of no more than six feet while inside the facility Even if pets are on their leash or ina carrier they shall not be allowed to loiter in the common areas of the property except when checking mail entering or exiting the property etc The only exception to pets loitering in the common areas would be during an emergency or emergency preparation situation i e fire drill earthquake or tornado warnings during these situations pets must be on a leash or pet carrier and controlled by the owner Pets are never allowed on any community furniture interior or exterior at any time Pets should be taken to the designated pet area only to deposit waste Pet owners are responsible to properly dispose of their pet s waste immediately Pets that respond aggressively and could be a danger to others will not be allowed on the property or may be asked to be removed from the property Please refer to the Pet Rules regarding Temperament of Pet and Addendum A Crimes and Prohibited Conduct of these House Rules Pet Rules can be obtained in the office Refer to Guests in regard to guest pets and pet caretaking Exceptions to Pet Rules may apply in the event of an approved Reasonable Accommodation PHOTOGRAPHS Management reserves the righ
51. omen Act VAWA protections apply to families applying for or receiving rental assistance under HUD s public housing and tenant based and project based Section 8 programs The law protects victims of domestic violence dating violence or stalking as well as their immediate family members generally from being evicted or being denied housing assistance if an incident of violence is reported and confirmed The VAWA also provides that an incident of actual or threatened domestic violence dating violence or stalking does not qualify as a serious or repeated violation of the lease agreement nor does it constitute good cause for terminating the assistance tenancy or occupancy rights of the victim Furthermore criminal activity directly relating to domestic violence dating violence or stalking is not grounds for terminating the victim s tenancy Owners Agents may bifurcate a lease agreement in order to evict remove or terminate the assistance of the offender while allowing the victim who is a tenant or lawful occupant to remain in the unit NOTE VAWA Protections 1 The Landlord may not consider incidents of domestic violence dating violence or stalking as serious or repeated violations of the lease agreement or other good cause for termination of assistance tenancy or occupancy rights of the victim of abuse 2 The Landlord may not consider criminal activity directly relating to abuse engaged in by a member of a tenant s household or any guest
52. or other person under the tenant s control cause for termination of assistance tenancy or occupancy rights if the tenant or an immediate member of the tenant s family is the victim or threatened victim of that abuse 3 The Landlord may request in writing that the victim or a family member on the victim s behalf Texas House Rules 2015 13 certify that the individual is a victim of abuse and that the Certification of Domestic Violence Dating Violence or Stalking Form HUD 91066 or other documentation as noted on the certification form be completed and submitted within 14 business days or an agreed upon extension date to receive protection under the VAWA Failure to provide the certification or other supporting documentation within the specified timeframe may result in eviction EXPULSION FROM THE PREMISES Criteria Any non resident will be directed to leave and will be barred from returning to the premises if that person gt Makes unreasonable noise gt Engages in fighting or in violent or threatening behavior gt Substantially interferes with any right comfort or convenience of any resident of the premises or employee of landlord Engages in any activity which constitutes a criminal of fense Engages in any activity involving firearms illegal drugs or violence Maliciously damages defaces or destroys any property while on site Litters on the premises Drives in a careless or reckless manner Any person who fails to leave
53. r apartment as you exit shut the door and leave by the designated escape route posted on the inside of your entry door Exit the building and meet at the designated area If the building alarm has not sounded pull the nearest red fire pull box This will sound the main building alarm DO NOT IGNORE AN ALARM gt The facility is required to conduct routine fire drills to practice evacuation procedures for your protection If weather is not appropriate to exit the building residents are to gather in a pre determined common area inside the facility If you are unable to navigate stairs during a drill however and the facility has areas of rescue and assistance in the stairwells you may gather there if you are able to safely do so If pets are brought to an indoor common area during a fire drill they must be in a pet carrier Participation in fire drills is a management request and is highly recommended by the local Fire Department you are expected to participate in the fire drills and your attendance will be noted If you are unable to participate please notify management so your absence may be noted REMEMBER DO NOT USE THE ELEVATOR IN THE EVENT OF A FIRE EMERGENCY PREPAREDNESS Residents are advised in the unlikely event of an extended power outage or a natural disaster flood earthquake etc to keep a minimum of 72 hours of food water medication supplies blankets first aid supplies battery operated lights and a radio on hand Resident
54. r their pets as required in the Pet Rules and Assistance Animal Agreement and are not allowed to have pets off a hand held leash All pets must be in the owner s control at all times while on the facility grounds No birds or animals shall be fed from or on the window windowsills balconies patios or any common area property GUEST POLICY Visitors guests are welcome as long as they abide by property rules do not pose a threat to any resident or property staff do not disturb the peaceful livability of other residents and do not interfere with management or maintenance of the property Visitors guests are defined as any person not on the lease agreement application or HUD Form 50059 regardless of age or relationship The number of overnight guests is limited to the local occupancy standards for the unit size Refer to Apartment Capacity and Underutilization Please complete a Guest Information form available in a designated common area if you plan on having guests occupy your apartment with you Occupy includes but is not limited to bathing sleeping meals and laundry This will help prevent any misunderstandings and allow us to notify emergency services of the number of persons on the premises in the event of an emergency A resident may have guests stay with them however each individual guest cannot exceed more than 21 days or nights of occupancy ina calendar year The only exception to this is for a medically necessary reason with doctor s verif
55. s will receive information on emergency preparedness at resident orientation and then annually Texas House Rules 2015 12 EVICTION Eviction procedures are determined by state Tenant Landlord law and the federal government The rules are outlined in your lease agreement and grounds for eviction can be but not limited to gt Fraudulent misrepresentation of eligibility gt Violation of a federal state or local law or statute gt Interfering with the management of the project or having an adverse financial effect on the project Adversely affecting the health or safety of anyone Interfering with any resident s right of peaceful enjoyment of their living space Destruction of site property or another resident s personal property Failure to timely supply all required information on income and composition of the resident household Failure to make timely rent payments Failure to comply with policies set forth in these House Rules Failure to meet the terms of the lease agreement regarding ability to care for apartment or self gt Illegal drug firearm or criminal activity of any kind on the part of the resident members of the household or their guests Medical or recreational marijuana in any form is not allowed anywhere on the property gt VAWA incidents see below for clarification VV VV VV v Violation of your lease agreement by the household and or its guests may result in termination of tenancy The Violence Against W
56. t is of primary importance to us that residents keep their apartments neat and clean at all times Unsanitary conditions can lead to offensive odors pests health hazards and a breach of your lease agreement It is also important for safety reasons to be sure that apartments are kept clutter free Cleaning includes routine vacuuming sweeping mopping dusting and sanitizing kitchen and bathroom Management respects the right to privacy and the dignity of the residents and expects residents to respect our rights as property owners If management has a reasonable suspicion that you may be in violation of our cleanliness requirement referred to as Housing Quality Standard a 24 hour written notice for inspection will be given If management determines the cleanliness of the apartment to be in violation you will be given a written notice to remedy the situation Please refer to your lease agreement for details APARTMENT INSPECTIONS When it is not an emergency 24 hour notice will be given for all apartment inspections Residents do not have to be present for the inspection staff will leave a notice stating that they were in the apartment For all apartment inspections it is required that residents abide by the dress code policy while staff is inspecting the apartment APARTMENT TRANSFER Residents have the option to transfer between apartments for the following reasons e Ifa resident has a verified medical necessary reason Documentation is required
57. t to take photographs within an apartment if there are concerns regarding damages Housing Quality Standards safety and cleanliness for documentation purposes POTLUCKS Potlucks can be hosted by volunteer residents for fellow residents friends and family Check with the office staff at the facility for Community Room Guidelines to reserve dates and to ensure the capacity for the room is sufficient Participants are expected to contribute to events i e setup cleanup food preparation etc If bringing a guest s to the potluck please be courteous of that and prepare extra food to account for extra visitors and to note it on any applicable sign up sheets If residents wish to share the leftovers of what they brought with others that should be arranged following the event If there is extra food left over residents can choose to leave it in the common area refrigerator for up to two days with a note that states free to all REASONABLE ACCOMMODATIONS It is the goal of management that all residents accessibility needs of the facility are being met A Reasonable Accommodation as defined by the Fair Housing Act is any accommodation by management in rules policies practices services or a physical modification to give a person with a disability an equal opportunity to use and enjoy a dwelling apartment or common space An example of a Reasonable Accommodation may be an apartment feature that helps with a hearing mobility or vision impairme
58. terest will be returned gt 30 day s written notice of your intention to leave must be given to staff Apartment must be cleaned and returned to original condition normal wear and tear excluded All items rented with the apartment are clean and left in good condition All keys are returned Rent payments are current No outstanding balances i e utilities repayment agreement Forwarding address has been submitted to the of fice VV VVV V SECURED BUILDING ACCESS We offer a secured building All exterior doors are to be closed and locked at all times including during business hours Each resident has an exterior door key and the ability to let someone in the front door by using the intercom system Do not allow anyone into the building that has not been identified by you as your guest Residents are responsible for the actions of anyone they grant building access Refer to Guests for more information SMOKING Community Housing facilities are all Smoke Free This includes but is not limited to cigarettes e cigarettes cigars pipes or any other device that delivers substances by method of inhaling Smoking is not permitted within apartment units and common areas such as entryways patios and balconies as well as within 20 feet of any building on the property which includes parking areas and interior sidewalks within that distance The distance may be greater if required by local city ordinances In addition the burning of incense whet
59. tion An exception to this would be if the local fire district or state fire marshal states they may not use a door hanger of sort due to potential fire risk Tape nails staples or other adhesive items are not permitted to be used on the door trim entryways or walls Inset entryways may also be decorated keeping in mind that these areas are part of the common areas of the facility Decorations may not be offensive or deemed discriminatory as defined by accessibility and Fair Housing laws Decorations cannot be considered a fire or pest hazard and may not extend out into the Texas House Rules 2015 10 common space more than 4 inches from either the door or wall surface Decorations may not be placed on the door clips if they will cause damage to the clip or wall Newspapers are not permitted to be placed in the clips Please consult with the staff if you wish to decorate the outside of your door and keep in mind that management is not responsible for theft or damage to decorations Apartment door clips are for management use but can also be for resident use for some items i e invitations Refer to Solicitation as to what is not acceptable to be distributed Residents should also not slide information underneath a resident s door as this could be a trip safety hazard Door mats may only be used if an inset entryway is available and the mat cannot extend into the hallway The mat cannot exceed a 3 inch thickness and the ends edges cannot curl
60. total 4 apartment keys and 4 exterior door keys If more keys than allowed are requested needed staff needs to work with their supervisors for approval or denial of the request There is no charge for additional keys made for residents It is not allowable for residents to have keys made All keys must be made through the office to ensure security and proper stamping of all keys Management has a master key to your apartment but will not enter your apartment unless it is an emergency you have requested work to be done and have signed a Maintenance Work Request or a 24 hour notice has been given If management enters an apartment when a resident is not home due to an emergency situation if possible a witness will be asked to stand by and a note will be left informing you of the entry LAUNDRY ROOM The laundry room has been provided for your convenience and is for the exclusive use of residents and their caregivers to launder resident items The only exception is if a guest who is staying overnight does laundry while the resident they are visiting is present Management is not responsible for any Texas House Rules 2015 18 items lost or stolen from this area Laundry room equipment may be used during the hours posted Residents are asked to help maintain the general cleanliness of the laundry room It is important to check and clean all filters after each use It is not permissible to dye items or launder pet items such as bedding or blankets us

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