HomeConnectTM Cable Modem External with USB Getting
Contents
1. If a similar entry is present you can now connect the cable modem Go to Connecting the Cable Modem for the Setting Up the Computer to Use an Ethernet Connection 33 instructions However if a similar entry is not present complete the following steps Click Add Select Protocol in the Select Network Component Type dialog box The Select Network Protocol dialog box appears Select TCP IP from the Network Protocols list Click OK Configuring the TCP IP Protocol on a Macintosh You need to make sure the TCP IP communications protocol and an Ethernet device are installed on the computer before you install the cable modem Many Macintosh computers have Ethernet devices installed at the factory Click the Apple icon in the upper left corner of the Finder Scroll down to Control Panels and click TCP IP LUE File Edit View Spedal Help About ThE Computer America online v4 0 Ej Apple System Profiler 73 Apple Audio Mayer Ch AulomatedTaski cateutator S Chooser Control Panels Appcaranoc Foveritez Apple Menu Options Fox talus Grephing Colculaxor Cantor seme Date amp Time CY Internet Access 4 gum Key caps File Exchange GR Network Browser General Controls Note Pad Location anager Quicken com Memory G RereniApplca ons Monitors k Sound Bj RetentDecuments p Mowe Numbers E fn gt Scropbook 52. DOD DAE 23 45 IP Address 3i1t2 5240 Subrat 255 255 255 D 1011253254 Bee Recew easet indo gt In the Ethernet Adapter Information group area click the drop down arrow and select 3Com HomeConnect Cable M odem d Click Release The IP address changes to 0 0 0 0 e Click Renew to refresh the IP address The refreshed address may or may not be the same as the original IP address Troubleshooting the USB Installation 25 To release and renew the IP address for the Windows 2000 operating system a Click Windows Start and select Programs then Accessories b Click Command Prompt At the command prompt C type ipconfig release and press the Enter key notice that there is a space between ipconfig and release d After the system releases the IP address at the command prompt type ipconfig renew and press the Enter key notice that there is a space between ipconfig and renew e Exit the Command Prompt screen to return to the Windows desktop 26 CHAPTER 2 USB INSTALLATION The Data Rate LED is not illuminated Verify that the USB cable is plugged into the computer and into the cable modem The Cable Status LED never stops blinking The signal from your cable service provider s equipment may be too weak or the cable line may not be properly attached to the modem If the cable line is properly connected to the mo
3. Click Yes to restart the computer Verify that the cable modem is operating properly When the modem is operating properly the cable modem Link Status and Power LEDs are lighted a solid green If you are powering up the cable modem for the first time allow 15 minutes for this process to finish See Cable Modem Operation for a more in depth description of the front panel LED indicators 22 CHAPTER 2 USB INSTALLATION Uninstalling the Cable Modem Windows Me Operating System Only To uninstall the cable modem Close all open applications Click Windows Start and select Settings Click Control Panel A WN HB Double click Add Remove Programs bhi Arenas Foe cen Pippena He wingiov Dick pacem a egre disk or CHADH A chick boots rib x The can be be waren d pinos bo a rial rorpenamdt Pear Enc ril and check Pr d Cabe Exterieur pe 5 Select 3Com HomeConnect Cable odem External with USB Make sure you have selected the software you want to delete If you accidentally select the wrong software and click Add Remove Windows deletes the software and you will have to re install it 6 Click Add Remove The system removes the 3Com HomeConnect Cable software The system prompts you to restart the compute
4. Setting Up the Computer to Use an Ethernet Connection You can use the Ethernet port to connect to the Internet with the following operating systems Windows 95 Windows 98 Windows 2000 Windows Me or Macintosh 7 6 or later 30 CHAPTER 3 ETHERNET INSTALLATION Configuring the TCP IP Protocol 14 If you using Macintosh computer turn to the instructions on page 33 Configuring the TCP IP Protocol on a Windows PC You need to have an Ethernet network interface card NIC and the TCP IP communications protocol installed on your system before you install the cable modem Follow these instructions to verify that TCP IP is installed and configured correctly For the Windows 95 98 Operating Systems Right click the Network Neighborhood icon on the Windows desktop and click Properties A list of installed network components appears Look for an entry named TCP IP This entry may be followed by an arrow and a description of the NIC hardware device installed in the computer Windows 95 98 TCP IP Binding He preset competi a Setting Up the Computer to Use an Ethernet Connection 31 If a similar entry is present you can now connect the cable modem Go to Connecting the Cable Modem for the instructions However if a similar entry is not present complete the following steps Click Add Click Protocol and then click Add Click Microsoft in the Manufacturers list and then selec
5. days from shipment or the remainder of the initial warranty period whichever is longer 3Com warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifications for a period of ninety 90 days from the date of purchase from 3Com or its authorized reseller 3Com warrants the media containing software against failure during the warranty period No updates are provided 3Com s sole obligation under this express warranty shall be at 3Com soption and expense to refund the purchase price paid by Customer for any defective software product or to replace any defective media with software which substantially conforms to applicable 3Com 3Com Corporation Limited Warranty 61 published specifications Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials 3Com makes no warranty or representation that its software products will meet Customer s requirements or work in combination with any hardware or applications software products provided by third parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected For any third party products listed in the 3Com software product documentation or specifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the non compatibility is ca
6. service provider and network traffic Cable Modem Features Cable line bandwidth allows user data rates of up to 38 megabits per second Mbps faster than 56K analog modems ISDN or ADSL m Two way design means that the cable modem both sends and receives data over the cable line m Plug and play USB operation ensures easy setup and installation m DOCSIS compliance ensures interoperability with cable suppliers m 3Coms extensive technical support organization provides you with the quick answers you need to get up and running speeds you may experience 1 your computer equipment and configuration including the speed of your processor the amount of RAM on your system and your available NOTE Please note that the following factors affect the hard disk space 2 applications running simultaneously with the modem which use varying amounts of your computer s resources 3 the capacity of the Internet service you order from your provider 4 the level of network traffic which varies depending on when and where you go online Contacting Your Local Cable Service Provider In order to use your cable modem you need to set up an Internet access account with your local cable service provider Before contacting your provider to set up an account have the following information handy m The modem s serial number The serial number appears on the white bar code label on the back of the modem and consists of 10 c
7. 9 Verify that the cable modem is operating properly When the modem is operating properly the cable modem Link Status and Power LEDs are lighted solid green Using USB with the Windows 2000 Operating System 17 link status If you are powering up the cable modem for the first time allow 15 minutes for this process to finish See Cable Modem Operation for a more in depth description of the front panel LED indicators Using the Cable Connections CD The included Cable Connections CD contains the software drivers necessary for installation using the USB port and valuable free software products After you have completed the entire USB installation process for the cable modem you can install the Cable Connections CD Installing the Cable Connections CD gives you access to the free software products To install the Cable Connections CD follow the instructions on the CD sleeve Uninstalling the Cable Modem Windows 2000 Operating System Only RB UN To uninstall the cable modem Disconnect the USB cable from the computer and the cable modem Close all open applications Click Windows Start and select Settings Click Control Panel Double click Add Remove Programs 18 CHAPTER 2 USB INSTALLATION irer Sega E ie rani randi Ju in an set 2 ndn Maea ered F ira 6 Select 3Com HomeConnect Cable M odem External with USB Make sure
8. Cable Connections CD to use the Ethernet port on the cable modem You will however want to discover the valuable free software products included on the CD To install the Cable Connections CD follow the instructions on the CD sleeve 38 CHAPTER 3 ETHERNET INSTALLATION Troubleshooting the Ethernet Installation cannot access my e mail or Internet service Check all connections Make sure the cable line is securely connected to the cable jack on the back of the modem Verify that the RJ 45 cable is securely plugged into both the modem and the network interface card M ake sure the power adapter is properly plugged into the modem and into a wall outlet or surge protector If the cable modem is properly connected the Cable Modem Power Cable Modem Status and Link Status indicator lights on the front of the modem should all be a solid color Power cycle the cable modem by unplugging the power jack from its electrical outlet and then plugging it back into the outlet Then try reconnecting to your cable service provider Call your cable service provider to verify that their service is two way This modem is designed for use with two way cable plants The network interface card or USB network interface may be malfunctioning Refer to its documentation for troubleshooting information If you are using a cable line splitter so that you can connect the cable modem and a television at the same time try removing the splitter an
9. Free Installation Support 53 Technical Support Hotline 53 If You Are Still Having Problems 53 If You Need to Return the Modem to Us 54 REGULATORY INFORMATION AND LIMITED WARRANTY Manufacturers Declaration of Conformity 55 FCC Declaration of Conformity 55 FCC Class B Statement 55 FCC Notice Radio and Television Interference 56 C UL UL Listing 57 Canadian Notice 57 INTERNATIONAL DECLARATION OF CONFORMITY 58 Electromagnetic Compatibility 58 Safety Low Voltage Directive 58 Special Notes 59 Japan 59 Performance Specifications 59 Export Notices 59 License Agreement 59 3Com Corporation Limited Warranty 60 Hardware 60 Software 60 Year 2000 Warranty 61 Obtaining Warranty Service 62 WARRANTIES EXCLUSIVE 63 LIMITATION OF LIABILITY 63 Disclaimer 64 Governing Law 64 BEFORE YOU BEGIN ete 2 Introduction You have just purchased a modem featuring a pioneering new technology making Internet access possible at speeds previously only imagined This external cable modem is one part of a comprehensive communications system that utilizes the cable television network to deliver high speed data to your computer Data is requested and sent over the cable television network at burst rates of up to 38 megabits per second M bps This chapter explains how to prepare your computer system for cable modem installation Actual speeds will vary depending on computer hardware applications service offered by your cable
10. You must have a USO number before returning the modem to us Ship the unit postage paid in a strong box made of corrugated cardboard with plenty of packing material DO NOT send the modem back in the original box Send ONLY the modem NOT manuals diskettes etc Include your USO number name and address on the shipping label as well as inside the package If possible send the package via a courier capable of tracking the progress of the shipment Ship to the following address 3Com 1800 W Central Ave Mount Prospect IL 60056 REGULATORY INFORMATION AND LIMITED WARRANTY Manufacturers Declaration of Conformity FCC Declaration of Conformity We declare under our sole responsibility that the 3Com HomeConnect Cable Modem External with USB To which this declaration relates is in conformity with the following standards or other normative documents ANSI C63 4 1992 Methods of Measurement m Federal Communications Commission 47 CFR Part 15 subpart B 15 107 e Class B Conducted Limits 15 109 g Class B Radiated Emissions Limits 3Com Corporation 3800 Golf Road Rolling Meadows IL 60008 U S A Telephone 847 262 5000 FCC Class B Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful electromagnetic interference and 2 this device must accept any interference received including interferenc
11. cable modem has a limited amount of memory available for you to store wav files The total size in bytes for all of your cable modem s wav files is approximately 300 000 bytes You can delete unwanted wav files to make space for new ones To delete a wav file from the cable modem place a check in the appropriate Select check box and click Delete 3Com HomeConnect File Uplaad Add 520 r ore Feel i EI r Lr r arri m reel er ines inet Peer benr EH p To upload a new file a Type the name of the new wav file into the Add new file in wav format field or click Browse to find the file b Click Add The file is added to the list of available wav files 52 CHAPTER 5 THE 3COM CABLE MODEM CONNECTION CENTER Event Select Use this page to select the sounds you wish the cable modem to make when each event in the Events list happens Click the drop down arrow next to the event to associate a sound with it Select none from the drop down list if you wish the cable modem to remain silent during an event PM Diagnostic This page displays information needed by your cable service provider Change Passw ord Use this page to change your username and password The default username is User The default password is Password SUPPORT RESOURCES ete 6 0 09 Support Resources If yo
12. d I ay Shertock 34 CHAPTER 3 ETHERNET INSTALLATION 2 Click Edit on the Finder gray bar at the top of the screen Scroll down to the bottom of the menu and click User Mode User Mode 3 3 Click Advanced then click OK User Mode Select user mode Q Basic Advanced Q Administration Set Password 2 4 Click the Up Down selector arrows to the right of Configure and select Using DHCP Server Li TCP IP ROL E Connect via Ethernet mi Use 802 3 Configure e Manually Select Hosts File Using BootP Server Implicit Search Path Starting domain name Setup IP Address Subnet mask Ending domain name Router address Additional Search domains Name server addr 5 Click Options Then click Active E In some cases the Load only when needed check box does not appear If it is visible click the box A check mark appears in the box Setting Up the Computer to Use an Ethernet Connection 35 6 Click OK TCP IP Options Make TCP IP Active only when needed Q Inactive 7 Verify that the Use 802 3 box is unchecked circled in the following image If there is a check mark in the box click it to remove the check mark Then click Info in the lower left corner Li TCP IP AOL E Using DHCP Server Select Hosts Fil
13. described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this User Guide Copyright 2000 3Com Corporation All rights reserved 3Com and the 3Com logo are registered trademarks and HomeConnect and Connections are trademarks of 3Com Corporation Microsoft Windows and Windows NT are registered trademarks of M icrosoft Corporation in the US and or other countries Macintosh is a registered trademark of Apple Computer Inc All other company and product names may be trademarks of their respective companies All specifications are subject to change without notice CONTENTS BEFORE YOU BEGIN Introduction 1 Cable Modem Features 1 Contacting Your Local Cable Service Provider 2 Preparing Your Workspace 3 You Will Need These Items 4 Supplied 4
14. provider uses this LED there may or may not be an audio notification associated with this LED multifunction The LED on the back of the cable modem located near the power jack is a status LED The following chart explains how to interpret its activity LED on the Back of the Modem LED STATE REPEATING DESCRIPTION SHORT OFF LONG YES Startup power on self test ORANGE ORANGE NO Failed power on self test SHORT OFF SHORT YES Downstream hunt ORANGE LONG ORANGE SHORT YES Acquisition in process GREEN SHORT OFF SHORT YES Offline not authorized for GREEN service GREEN NO Fully operational state Connectors and Switches on the Back of the Cable Modem 45 Connectors and Switches on the Back of the Cable Modem 1 Power Jack This is where you plug in the power adapter that came with the cable modem Remember to use only the power adapter that came with the cable modem Other power adapters might have voltages that are not correct for your particular cable modem Using a power adapter with the wrong voltage can damage the cable modem 2 Ethernet Port This is where you plug the included RJ 45 Ethernet cable The other end connects to the RJ 45 jack on the NIC 3 USB Port This is where you plug the included USB cable The other end connects to the USB port on the computer 4 Cable RF Connector This is where you connect the coaxial cable that leads to the splitter or the cable wall jack 46 CHAP
15. registration function m Green Function successful m Yellow Function being tested m Red Function failed Overview of the Connection Center s Pages Cable Company This page displays information needed by your cable service provider User Equipment This page allows you to view information about your computer s connection to the Internet If you have multiple computers connected to your cable modem via a hub the information about each one is shown on this page Overview of the Connection Center s Pages 49 To disable Internet access for one or all of your computers place a check in the Disable Internet Access check box next to any computer for which you wish to block Internet access Leaving the check box unchecked allows always on two way Internet access 3Com HomecConnect User Equipment Hart TF Mae GOETO biarn a i elena ae min Cable Modem This page displays manufacturer information such as the version number of your cable modem s software and opens links on the navigation menu for the following Information The following options appear when you click the Information link m Registration Information This page displays your cable modem s initialization status m Operational Information This page displays information needed by your cable service provider a IP Information This page displays information about how your cable mod
16. the United States or the country in which you obtained them The software covered by this agreement may contain strong data encryption code that cannot be exported 60 CHAPTER 7 REGULATORY INFORMATION AND LIMITED WARRANTY outside of the U S or Canada You agree that you will not export re export either physically or electronically the encryption software or accompanying documentation or copies thereof or any products utilizing the encryption software or such documentation without obtaining written authorization from the U S Department of Commerce 3Com Corporation Limited Warranty Hardware Software 3Com warrants to the end user Customer that this hardware product will be free from defects in workmanship and materials under normal use and service for the following length of time from the date of purchase from 3Com or its authorized reseller five 5 years 3Com s sole obligation under this express warranty shall be at 3Com s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options is reasonably available 3Com may in its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of 3Com Replacement products may be new or reconditioned 3Com warrants any replaced or repaired product or part for ninety 90
17. you have selected the software you want to delete If you accidentally select the wrong software and click Change Remove Windows deletes the software and you will have to re install it 7 Click Change Remove The system removes the 3Com HomeConnect Cable M odem software 8 The system prompts you to restart the computer Click Yes Click Windows Start then click Shut Down 10 Select Restart the Computer and click Yes to restart the computer Using USB with the Windows Me Operating System To use the USB port with Windows M e 1 Power on the computer 2 Use the illustration on page 27 as a guide to make the following connections Connect the cable line to the cable modem s CATV cable connector Be careful not to bend the wire in the center of the cable line when you connect it to the cable modem After hand tightening the CATV cable connector use the adjustable wrench to firmly tighten it Be careful not to over tighten the connector or you may Using USB with the Windows Me Operating System 19 damage either the connector or the cable modem If you plan to have the cable line connected to a television as well as the cable modem you will need a cable line splitter not included b Connect the USB cable line to the cable modem s USB port and to the USB port on the computer c Plug the cable modem s power adapter into a wall outlet or surge protector and into the cable modem s power jack Found New Hardware S 3Com H
18. AlsoNeeded 4 USB INSTALLATION Deciding Which Installation Process to Use 5 Using USB with the Windows 98 Operating System 5 Using the Cable Connections 12 Uninstalling the Cable M odem Windows 98 Operating System Only 12 Using USB with the Windows 2000 Operating System 13 Using the Cable Connections CD 17 Uninstalling the Cable M odem Windows 2000 Operating System Only 17 Using USB with the Windows Me Operating System 18 Uninstalling the Cable Modem Windows Me Operating System Only 22 Using the Cable ConnectionsCD 23 Troubleshooting the USB Installation 23 USB Connection Illustration 27 ETHERNET INSTALLATION Deciding Which Installation Process to Use 29 Setting Up the Computer to Use an Ethernet Connection 29 Configuring the TCP IP Protocol 30 Connecting the CableModem 36 Using the Cable ConnectionsCD 37 Troubleshooting the Ethernet Installation 38 Ethernet Connection Illustration 42 CABLE MODEM OPERATION Interpreting The Cable Modem s LEDs 43 LEDs on the Front of the Modem 43 LED on the Back of the Modem 44 Connectors and Switches on the Back of the Cable Modem 45 THE 3CoM CABLE MODEM CONNECTION CENTER Accessing the Home Page 47 Username and Password 48 Registration Indicators 48 Overview of the Connection Center s Pages 48 Cable Company 48 User Equipment 48 Cable Modem 49 Diagnostic 52 Change Password 52 SUPPORT RESOURCES Support Resources 53 World Wide Web 53 90 Day
19. NG NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAM AGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORM ATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORM ANCE FAILURE OR INTERRUPTION OF ITS 64 CHAPTER 7 REGULATORY INFORMATION AND LIMITED WARRANTY PRODUCTS EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIM ITS ITS LIABILITY TO REPAIR REPLACEM ENT OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION THIS DISCLAIM ER OF LIABILITY FOR DAM AGES WILL NOT BE AFFECTED IF ANY REM EDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allow ed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Governing Law This Limited Warranty shall be governed by the laws of the State of California U S A excluding its conflicts of laws principle
20. OM drive e they check Laborde e niens 88 DANH aridi than Insert the Windows 98 CD and click OK If the Copying Files dialog box appears make sure that you have inserted the correct CD and that you have pointed it to the correct path In the following example the path is E win98 where E represents the CD ROM drive If necessary replace the E with the letter of your CD ROM drive After you point the Add New Hardware Wizard to the correct path click OK 10 CHAPTER 2 USB INSTALLATION The computer automatically copies the necessary system files 10 Click Finish after the computer has copied the necessary files Using USB with the Windows 98 Operating System 11 n inah up vow heer haken veu mug vo ms yeu ed rera you coir nos 11 Yes to restart the computer 12 Verify that the cable modem is operating properly When the modem is operating properly the cable modem Link Status and Power LEDs are lighted a solid green If you are powering up the cable modem for the first time allow 15 minutes for this process to finish See Cable 12 CHAPTER 2 USB INSTALLATION Modem Operation for a more in depth description of the front panel LED indicators Using the Cable Connections CD The included Cable Connections CD contains the software drivers necessary for installation using
21. TER 4 CABLE MODEM OPERATION 5 THE 3COM CABLE MODEM CONNECTION CENTER Accessing the Home Page 14 Navigation Menu gt __ You can use the 3Com Cable Modem Connection Center Web based software to view information about your cable modem and to customize some of the cable modem s features NOTE You can find the two most popular browsers Netscape Navigator and Microsoft s Internet Explorer on the Cable Connections CD included with the cable modem To access the Connection Center s home page open your Web browser and point it to the following URL http 3comcablemodem Or http 192 168 100 1 The following home page appears a 3C J Ho a s Hu Upper Pane 3Com Cable Mojem Connection Center Lower Pane P To find information about a particular feature click the link on the navigation menu or click the object on the upper pane of the home page 48 CHAPTER 5 THE 3COM CABLE MODEM CONNECTION CENTER Username and Passw ord The Cable Company User Equipment Cable Modem and Diagnostic links require a username and password The default username is User The default password is Password To change the password click the Change Password link in the navigation menu Registration Indicators Scroll down in the lower pane of the home page to view the registration information indicators The indicator colors identify the cable modem s registration status for each
22. Warranty 63 WARRANTIES EXCLUSIVE IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEM ENT OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REM EDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERM S OR CONDITIONS EXPRESS OR IM PLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERM S OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEM ENT ALL OF WHICH ARE EXPRESSLY DISCLAIM ED 3COM NEITHER ASSUM ES NOR AUTHORIZES ANY OTHER PERSON TO ASSUM E FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAM INATION DISCLOSE THAT THE ALLEGED DEFECT OR M ALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOM ER S OR ANY THIRD PERSON S MISUSE NEGLECT IM PROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEM PTS TO OPEN REPAIR OR M ODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OTHER HAZARDS OR ACTS OF GOD LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDI
23. able modem is operating properly Try shutting down the computer and then turning it back on This causes the computer to re establish communications with your cable service provider s computer m Power cycle the cable modem by removing the power adapter from its outlet and then plugging it back into the outlet Then try reconnecting to your cable service provider m Verify that you have installed TCP IP properly and that the TCP IP parameters provided by your cable service provider are correct for your computer m If you are using a cable line splitter so that you can connect the cable modem and a television at the same time try removing the splitter and reconnecting the cables so that the cable modem is connected directly to the cable wall jack Then try reconnecting to your cable service provider The power on my modem goes on and off sporadically The Link Status light never stops blinking You may be using the wrong power adapter Check that the power adapter you are using is the one that came with the cable modem 42 CHAPTER 3 ETHERNET INSTALLATION Ethernet Connection Illustration POWER ADAPTER ETHERNET CABLE gt Included CABLE OUTLET COMPUTER COAXIAL CABLE CABLE MODEM OPERATION ete When the cable modem is properly installed and the power adapter is connected to AC power the modem automatically scans for the active cable
24. al ground connections by themselves but should contact the appropriate inspection authority or an electrician as appropriate 58 CHAPTER 7 REGULATORY INFORMATION AND LIMITED WARRANTY INTERNATIONAL DECLARATION OF CONFORMITY Electromagnetic Compatibility This equipment was tested and found to conform to the Council Directive 89 336 EEC for electromagnetic compatibility Conformity with this Directive is based upon compliance with the following harmonized standards CISPR 22 1997 Limits and M ethods of Measurements of Radio Interference This equipment conforms to the Class B limits AS NZS3548 Australian New Zealand Limits and M ethods of Measurement of Information Technology equipment This equipment conforms to the Class B limits EN 50082 1 1995 Electromagnetic Compatibility Generic Immunity Standard VCCI Class 2 CNS 13438 1997 Class B Safety Low Voltage Directive This equipment was tested and found to conform to the Council Directive 72 23 EEC for safety of electrical equipment Conformity with this Directive is based upon compliance with the following harmonized standard IEC 60950 1991 Second Edition with Amdts No 1 1992 2 1993 3 1995 and 4 1996 Safety of Information Technology Equipment Including Electrical Business Equipment EN60950 1992 with Amdts 1 2 3 4 and 11 and with National Differences as specified in the Test Report 5001 and AS NZS3260 Australian New Zealand standard for Safety o
25. bad HomeConnect Cable 3 Modem External with USB Getting Started Guide http w w w 3com com Part No 10039995 Published Sept 2000 3Com Corporation 3800 Golf Rd Rolling Meadows IL 60008 No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty of any kind either express or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time If there is any software on removable media described in this documentation it is furnished under a license agreement included with the product as a separate document in the hard copy documentation or on the removable media a directory file named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software
26. d reconnecting the cables so that the cable modem is connected directly to the cable wall jack Then try reconnecting to your cable service provider Check for a resource conflict To do this right click the Computer icon on the Windows desktop Then click Properties Click the Device M anager tab and look fora yellow exclamation point or red X over the NIC in the Network adapters field If you see either you have an IRQ conflict Refer to the manufacturer s documentation that came with your network interface card M ake sure that TCP IP is the default protocol in use by your computer Release and renew the computer s IP address Troubleshooting the Ethernet Installation 39 To release and renew the IP address for the Windows 95 98 Me operating systems Click Windows Start and click Run b winipefg in the Open field and click OK The IP Configuration screen appears IP Configuration Ethernet Adapter Information 3Com 3C90x Ethernet Adapter Adapter Address 00 0 4 8 91 3 IP Address 102544895 Subnet Mask 2552552550 Default Gateway 10 112 2 254 zy TENET Release All Renew All More Info In the Ethernet Adapter Information group area click the drop down arrow and select the Ethernet adapter d Click Release The IP address changes to 0 0 0 0 e Click Renew to refresh the IP address The refreshed address may or may not be
27. dapter Check that the power adapter you are using is the one that came with the cable modem USB Connection Illustration POWER ADAPTER Tired ies 1 UN 5 PORT 2 CABLE COMPUTER 28 CHAPTER 2 USB INSTALLATION ETHERNET INSTALLATION ete 2 Deciding Which Installation Process to Use The 3Com HomeConnect cable modem allows you to connect to the Internet using either the USB port or the Ethernet port Be sure to follow the instructions provided for the port that you want to use Using the USB port to connect to the Internet allows you to install the cable modem more quickly and easily than connecting to the Internet using the Ethernet port because you do not need to install a network interface card NIC USB however only allows you to use one Internet protocol IP address per cable modem Using the Ethernet port allows you to use a hub to connect multiple computers to the cable modem and you can use multiple IP addresses from your cable service provider A CAUTION You cannot use the USB and Ethernet connections simultaneously Therefore you should not have the USB cable and the Ethernet cable plugged into the cable modem at the same time Having the USB and Ethernet cables plugged into the cable modem at the same time might prevent you from accessing the Internet See Chapter 2 USB Installation to set up the USB connection
28. dem call your cable service provider to verify whether a weak signal is the problem All four of the LEDs on the front of my cable modem are lighted and blinking Call your cable service provider or 3Com s technical support for assistance All of the LEDs on the front of my modem look right but I still cannot access the Internet m f the Power Link Status and Data Rate LEDs are lighted the cable modem is operating properly Try shutting down the computer and then turning it back on This will cause the computer to re establish communications with your cable service provider s computer m Power cycle the cable modem by removing the power adapter from its outlet and then plugging it back into the outlet Then try reconnecting to your cable service provider m Verify that you have installed TCP IP properly for Windows 95 98SE and Me winipcfg for Windows 2000 ipconfig and that the TCP IP parameters provided by your cable service provider are correct for your computer m f you are using a cable line splitter so that you can connect the cable modem and a television at the same time try removing the splitter and reconnecting the cables so that the cable modem is connected directly to the cable wall jack Then try reconnecting to your cable service provider USB Connection Illustration 27 The power on my modem goes on and off sporadically The Link Status light never stops blinking You may be using the wrong power a
29. e Connect via r Setup Configure Implicit Search Path DHCP Client ID Starting domain name IP Address Subnet mask Ending domain name Router address DO Additional Search domains Name server addr 8 Verify that there is a hardware address listed in the TCP IP Info screen 36 CHAPTER 3 ETHERNET INSTALLATION TCP IP Info Addresses bis Macintosh 167206 192 19 Hardware address 00 05 02 B1 64 71 Router lt not asKilable gt Versions Open Transport 203 2 0 3 If there is click OK and close the TCP IP Control Panel click File and scroll down to click Close If there is no hardware address listed in the TCP IP Info screen you must reset the computer s Parameter RAM To do this power off the Macintosh With the power off simultaneously press and hold down the Command Apple Option P and R keys on the keyboard Keeping those keys pressed power on the Macintosh When the computer starts you will hear the Apple chime Keep the keys pressed for at least three chimes then release the keys and allow the computer to start up When fully rebooted ensure that all TCP IP settings match those in the preceding instructions If the computer still does not have a Hardware Address please contact your local Apple authorized dealer or Apple support Connecting the Cable Modem 1 Power off the compute
30. e that may cause undesired operations 56 CHAPTER 7 REGULATORY INFORMATION AND LIMITED WARRANTY FCC Notice Radio and Television Interference Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures m Reorient or relocate the receiving antenna m Increase the separation between the equipment and receiver m Connectthe equipment into an outlet on a circuit different from that to which the receiver is connected m Consult the dealer or an experienced radio TV technician for help The user may find the following information prepared by the Federal Communications Commission helpful The CIB Interference Handbook and The CIB Telephone Interference Bulletin These documents are available on the Internet throug
31. electrical outlet and then plugging it back into the outlet Then try reconnecting to your cable service provider Call your cable service provider to verify that their service is two way This modem is designed for use with two way cable plants If you are using a cable line splitter so that you connect the cable modem and a television at the same time try removing the splitter and reconnecting the cables so that the cable modem is connected directly to 24 CHAPTER 2 USB INSTALLATION the cable wall jack Then try reconnecting to your cable service provider m If you use the Windows 98 operating system verify that you have fewer than five TCP IP bindings Click Windows Start select Settings and click Control Panel Double click Network and count the number of TCP IP bindings listed You cannot have more than five TCP IP bindings for the cable modem to operate You must remove enough TCP IP bindings so that you have no more than five TCP IP bindings After you remove the extra bindings uninstall the cable modem Reboot the computer and re install the cable modem following the instructions in this guide m Release and renew the computer s IP address To release and renew the IP address for the Windows 95 98 Me operating systems a Click Windows Start and click Run b winipcfg in the Open field and click OK The IP Configuration screen appears Canhiguiatan Ethernet dapes infomation Adapter
32. em connects to the Internet and displays your cable modem s IP address RF Connection This page displays information about how your cable modem is transferring data back and forth between the Internet and the cable modem 50 CHAPTER 5 THE 3COM CABLE MODEM CONNECTION CENTER Configuration The following options appear when you click the Configuration link a Volume amp URL Use this page to adjust the volume of the sounds your modem makes This does not affect the volume settings for your computer Select one of the radio button options or move the volume selection bar to the volume of your choice Click Test to test the volume setting You can also use this page to customize the name of the URL you use to connect to http 3comcablemodem Be sure to choose something that is easy for you to remember Type in your custom URL name and click Submit Volume amp URL Control Bc Change UE cur a m File Upload Use this page to change the sounds your cable modem makes These sounds are created by files with a wav extension For example init22 wav is the default sound your cable modem makes when it first initializes during installation Before you can use the file upload page to add a different sound to your cable modem you must have other wav files available on your computer The new wav files can be on your hard drive or on a floppy disk or CD Overview of the Connection Center s Pages 51 The
33. f Information technology equipment Including Electrical Business Equipment Special Notes 59 Special Notes Japan CORE HRUBRESERBSAERABRS VCCI OR CED TIA BWHRAMEECT COMB EB CRT SIC SAMEL THETA CORBMSVAPFL EY MASNSL asMERERLTICAHBO0r RR SAS cit TELM RORWEL TAL Translation This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment VCCI If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual Performance Specifications This equipment has a bit error rate BER less than 10 8 when the signal to noise ratio SNR is 23 5 dB or greater when operating in 64 QAM mode and when the SNR is 30 0 dB or greater when operating in 256 QAM mode Export Notices a Unlawful to export from the US or Canada without an approved US Department of Commerce export license m The hardware contained in this product contains encryption software which may not be exported or transferred from the US or Canada without an approved US Department of Commerce export license License Agreement You agree that you will not export or re export the Software or accompanying documentation or any copies thereof or any products utilizing the Software or such documentation in violation of any applicable laws or regulations of
34. h the FCC Compliance and Interference Bureau Home Page at http ww w fcc gov cib listed under documents Select CIB Interference Handbook or CIB Telephone Interference Bulletin CAUTION CHANGES OR M ODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR COM PLIANCE COULD VOID THE USER S AUTHORITY TO OPERATE THIS EQUIPM ENT C UUUL Listing 57 C UL UL Listing This Information Technology Equipment is C UL and UL listed for both the Canadian and US markets respectively Canadian Notice This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of Industry Canada Cet appareil num rique respecte les limites de bruits radio lectriques applicables aux appareils num riques de la Classe B pr scrites dans la norme sur le mat riel brouilleur Appareils Num riques NM B 003 dict e par l Industrie Canada Your warranty and repair service center is Centre de guarantie et de service apr s vente Keating Technologies Royal Crest Court Suite 120 Markham ONT L3R 9X4 Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make electric
35. haracters preceded by the text SN In the following example label image the serial number is 6171377410 m Media Access Control MAC address The MAC address appears on the white bar code label on the back of the modem and consists of 12 characters preceded by the text EA In the following example label image the MAC address is 00104B377410 Write both of these numbers in the following blanks for future reference SN 6171377410 PN 20 0591 000 EA 00104B377410 Serial number SN MAC address EA You should now contact your local cable service provider and verify that m cable service to your home supports two way cable modem access If your cable service provider does not provide two way service this modem will not Preparing Your Workspace 3 be able to communicate with your cable service provider s Internet access service You should immediately consult your cable service provider and place of purchase to determine the proper 3Com cable modem to use You can also visit the following URL for additional information http w w w 3com com cablemodem You have a cable line near your PC and it has been prepared for cable modem service If you do not have a cable line in your home that supports two way cable modem access or if your current cable connection is not conveniently located near your computer your cable service provider can install one If you use your current cable line for cable telev
36. he following device HomeConnect Cable Modem External with USB Windows found a driver for this device To install the driver Windows found click Next c enet3cusb inf 6 The Found New Hardware Wizard displays the search results Click Next to install the driver files for the cable modem 16 CHAPTER 2 USB INSTALLATION Digital Signature Not Found The Microsoft digital signature affirms that software has been tested with Windows and that the software has not been altered since it was tested The software you about to install does not contain a Microsoft digital signature Therefore there is no guarantee that this software works correctly with Windows 3Com HomeConnect Cable Modem External with USB If you want to search for Microsoft digitally signed software visit the Windows Update Web site at http windowsupdate microsoft com to see if one is available Do you want to continue the installation No More Info 7 If the Digital Signature Not Found screen appears click Yes to continue the driver installation Found New Hardware Wizard Completing the Found New Hardware Wizard 3Com HomeConnect Cable Modem External with USB Windows has finished installing the software for this device To close this wizard click Finish 8 The Found New Hardware Wizard completes the driver installation Click Finish to close the Found New Hardware Wizard
37. ision access your cable service provider can also install an additional line for use with your cable modem Your cable service provider has set up your cable Internet access account Your cable service provider will set up an Internet access account that will allow you to send and receive e mail access the World Wide Web and receive other Internet services This account must be set up before you can use your cable modem Preparing Your Workspace Position your computer so that it is located near the wall cable outlet Position the cable modem so that it is located near the computer and the wall cable outlet There should be plenty of room to guide the cables away from the modem without crimping them Do not restrict the airflow around the modem Ensure that the temperature in the room where the cable modem will be operating is between 0 and 40 C 32 104 Relative humidity should be between 5 and 90 non condensing Familiarize yourself with all of the materials supplied with the modem Please read these installation instructions thoroughly before installing the modem CAUTION Your cable service provider will provide a cable A connection Do not attempt any rewiring without first contacting your cable service provider You Will Need These Items Supplied Also Needed Cable modem Cable modem power adapter Ethernet cable USB cable This Getting Started Guide The Cable Connections CD which contain
38. lete the installation for this device oy HomeConnect Cable Modem Extemal with USB device driver is a software program that makes a hardware device work Windows needs driver files for your new device To locate driver files and complete the installation click Next What do you want the wizard to do C Display a list of the known drivers for this device so that choose a specific driver Back Cancel 4 Select Search for a suitable driver for my device recommended and click Next Using USB with the Windows 2000 Operating System 15 Found New Hardware Wizard Locate Driver Files ee Where do you want Windows to search for driver files e Search for driver files for the following hardware device oy 3Com HomeConnect Cable Modem External with USB The wizard searches for suitable drivers in its driver database on your computer and in any of the following optional search locations that you specify To start the search click Next If you are searching on a floppy disk or CD ROM drive insert the floppy disk or CD before clicking Next Optional Specify a location Microsoft Windows Update Back Cancel 5 Check the CD ROM drives check box and click Next to search for the necessary driver files Found New Hardware Wizard Driver Files Search Results Sm The wizard has finished searching for driver files for your hardware device ey The wizard found a driver for t
39. modem channel from your cable service provider s server When the front panel LEDs indicate the modem is connected to the server all you have to do is launch your Internet browser or e mail software and you are ready to work online Interpreting The Cable Modem s LEDs Here is a quick overview of the LEDs on the front of the modem and what they can tell you about the performance of the modem and the condition of the connection LEDs on the Front of the Modem m Power Indicates power is applied to the cable modem This light is solid green when the modem is on You will also hear an audio notification once power is applied m Link Status This LED indicates the cable modem s connection status between the cable modem and your cable service provider It blinks steadily until the modem has established a connection Once a connection is established the LED is lighted solid green You will also hear an audio notification once a connection is established link status 44 CHAPTER 4 CABLE MODEM OPERATION Data Rate This LED indicates the cable modem s connection status between the cable modem and your computer When illuminated but not blinking this LED indicates that the cable modem is connected to the computer The LED blinks when data is being transmitted over the cable network e data rate a Multifunction Your cable service provider determines the function of this LED Depending on how your cable service
40. modem s power jack Found New Hardware 3Com HomeConnect Cable Modem Male Please Windows detects the cable modem The Found New Hardware screen appears 3 When the Add New Hardware Wizard screen appears insert the Cable Connections CD into the computer s CD ROM drive New Haideaie IM 4 Click Next 5 Select Search for the best driver for your device Recommended and click Next Vetoes cea ch For in ori hard andi amy Ft lokong locations Click Hand to the dik died F ADH dive fino Update Spech booi cma 6 Check the CD ROM drive check box and click Next to search for the necessary driver files ew 7 If Windows finds an updated driver select The updated driver Recommended 3Com HomeConnect Cable M odem External with USB and click Next derent search lor tee Ion Hore nre Coble Moser Ederra esth Winches reade nal For thes desice Lick E sck be baieti ceed of In comian Laeti od derer b Click Next The computer automatically copies the necessary driver files from the CD The computer finishes copying the driver files and prompts you to insert the Windows 98 CD into the CD R
41. omeConnect Cable Modem Please wait Windows detects the cable modem The Found New Hardware screen appears 3 When the Add New Hardware Wizard screen appears insert the Cable Connections CD into the computer s CD ROM drive indecens hass mand the Enliceeeng nese herds Wom HomeConneci Csble Hoden can foi and wiwara the supports hosickeane your rane cme iit nzisllason mada 8 nove and Hed Mr eral pora lios do da the beson of the diwer advanced 4 Select Automatic search for a better driver Recommended and click Next 20 CHAPTER 2 USB INSTALLATION ha diens Me kai the devine Kon H bine onai Cobbs cde E shed veh s wridemses fee weiten the beet tee ioe dy eerie La 2 Dery 5 The computer automatically copies the necessary driver files from the CD 6 Click Finish after the computer has copied the necessary files Using USB with the Windows Me Operating System 21 Eon Hi cera Connact Cable Modern Edena wath Windows han mehed rosing the new hade dria Frets The System Settings Change dialog box opens Spiess Getty cue ap retine up nee voa iur sea Do amd core nos
42. on on page 27 as a guide to make the following connections a Connectthe cable line to the cable modem s CATV cable connector Be careful not to bend the wire in the center of the cable line when you connect it to the cable modem After hand tightening the CATV cable connector use the adjustable wrench to firmly tighten it Be careful not to over tighten the connector or you may damage either the connector or the cable modem If you plan to have the cable line connected to a television as well as the cable modem you will need a cable line splitter not included b Connect the USB cable line to the cable modem s USB port and to the computer s USB port c Plug the cable modem s power adapter into a wall outlet or surge protector and into the cable modem s power jack The Found New Hardware screen appears Found New Hardware 3Com HomeConnect Cable Modem SU Please 14 CHAPTER 2 USB INSTALLATION Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install a device driver for a hardware device To continue click Next 3 The Found New Hardware Wizard screen appears Insert the included Cable Connections CD into the CD ROM drive and Click Next Found New Hardware Wizard Install Hardware Device Drivers om device driver is software program that enables hardware device to work with an operating system This wizard will comp
43. ou to use a hub to connect multiple computers to the cable modem To do this you may need to obtain additional IP addresses from your cable service provider A CAUTION You cannot use the USB and Ethernet connections simultaneously Therefore you should not have the USB cable and the Ethernet cable plugged into the cable modem at the same time Having the USB and Ethernet cables plugged into the cable modem at the same time might prevent you from accessing the Internet See Chapter 3 Ethernet Installation to set up the Ethernet connection Using USB with the Windows 98 Operating System To use the USB port with Windows 98 1 Power on the computer 2 Use the illustration on page 27 as a guide to make the following connections Connect the cable line to the cable modem s CATV cable connector Be careful not to bend the wire in the center of the cable line when you connect it to the cable modem After hand tightening the CATV cable connector use the adjustable wrench to firmly tighten it Be careful not to over tighten the connector or you may damage either the connector or the cable modem If you plan to have the cable line connected to a television as well as the cable modem you will need a cable line splitter not included Connect the USB cable line to the cable modem s USB port and to the USB port on the computer Plug the cable modem s power adapter into a wall outlet or surge protector and into the cable
44. r 2 Use the illustration on page 42 as a guide to make the following connections a Connect the cable line to the cable modem s CATV cable connector Be careful not to bend the wire in the center of the cable line when you connect it to the cable modem After hand tightening the CATV cable connector use your adjustable wrench to firmly tighten it Be careful not to over tighten the connector or you may damage either the connector or the cable modem If you plan to have the cable Setting Up the Computer to Use an Ethernet Connection 37 line connected to a television as well as to the cable modem you will need a cable line splitter not included a Plug the cable modem s power adapter into a wall outlet or surge protector and into the cable modem s power jack Plug one end of the RJ 45 network cable into the cable modem s Ethernet port and the other end into the existing NIC 3 Verify that the cable modem starts up and initializes properly When the cable modem is operating properly the cable modem Link Status and Power LEDs are lighted a solid green If you are powering up the cable modem for the first time allow 15 minutes for this process to finish See Cable Modem Operation for a more in depth description of the front panel LED indicators 4 Poweron the computer When installation is complete your setup should resemble the diagram on page 42 Using the Cable Connections CD You do not need to install the included
45. r Click Yes Click Windows Start then click Shut Down 9 Select Restart the Computer and click Yes to restart the computer Troubleshooting the USB Installation 23 Using the Cable Connections CD The included Cable Connections CD contains the software drivers necessary for installation using the USB port and valuable free software products After you have completed the entire USB installation process for the cable modem you can install the Cable Connections CD Installing the Cable Connections CD gives you access to the free software products To install the Cable Connections CD follow the instructions on the CD sleeve Troubleshooting the USB Installation cannot access my e mail or Internet service Check all connections M ake sure the cable line is securely connected to the cable jack on the back of the modem Verify that the USB cable is securely plugged into both the modem and the computer sure the power adapter is properly plugged into both the modem and a wall outlet or surge protector If the cable modem is properly connected the Cable Modem Power and Link Status indicator lights on the front of the modem should all be a solid color Power cycle the cable modem by unplugging the power adapter from its electrical outlet and then plugging it back into the outlet Then try reconnecting to your cable service provider Power off the computer Power cycle the computer by unplugging the computer from its
46. r its authorized reseller 3Com shall at its option and expense provide a software update which would effect the proper performance of such product repair such product deliver to Customer an equivalent product to replace such product or if none of the foregoing is feasible refund to Customer the purchase price paid for such product Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety 90 days after purchase or until April 1 2000 whichever is later Obtaining Warranty Service Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization Dated proof of purchase from 3Com or its authorized reseller may be required Products returned to 3Com s Corporate Service Center must be pre authorized by 3Com with a User Service Order USO number marked on the outside of the package and sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package The repaired or replaced item will be shipped to Customer at 3Com s expense not later than thirty 30 days after 3Com receives the defective product In the United States 3Com 1800 W Central Ave Mount Prospect IL 60056 In Canada Keating Technologies 25 Royal Crest Court Suite 120 Markham Ontario L3R 9X4 3Com Corporation Limited
47. s a software drivers necessary for installation using the USB port a Valuable free software products See Using the Cable Connections CD for more information To use the cable modem s USB port A PC running Windows 98 Windows 2000 or Windows Me operating system The USB setup does not support the Macintosh operating system An active USB port on your computer To use the cable modem s Ethernet port A PC running Windows 95 or later or a Macintosh computer running System 7 6 or later An active Ethernet port on your computer TCP IP protocol installed See the following chapter for more information on installing the TCP IP protocol Windows 95 98 2000 M e CD or diskettes An active two way cable line An adjustable wrench for securing the cable line to the modem USB INSTALLATION ete e Deciding Which Installation Process to Use The 3Com HomeConnect cable modem allows you to connect to the Internet using either the USB port or the Ethernet port Be sure to follow the instructions provided for the port that you want to use Using the USB port to connect to the Internet allows you to install the cable modem more quickly and easily than connecting to the Internet using the Ethernet port because you do not need to install a network interface card NIC USB however only allows you to connect one computer to the cable modem Using the Ethernet port allows y
48. s and excluding the United Nations Convention on Contracts for the International Sale of Goods
49. t TCP IP in the Network Protocols list Click OK For the Windows 2000 Operating System Right click the Network Places icon on the Windows desktop Right click on Local Area Connection and click Properties A list of installed network components appears Look for an entry named TCP IP Windows 2000 TCP IP Binding tara Correction T Corel Shoe T MIC CORB TS Eam Cypa wibi by a e an keit D E T We Peis Coreen T uses pya by oo umane eg Bee rebel CO Diog Fe Sor ca le ed If a similar entry is present you can now connect the cable modem Go to Connecting the Cable Modem for the 32 CHAPTER 3 ETHERNET INSTALLATION instructions However if a similar entry is not present complete the following steps 1 Scroll to the Internet Protocol TCP IP option Click to place a check mark in the Internet Protocol check box 2 Click OK For the Windows Me Operating System 1 Right click the My Network Places icon the Windows desktop Click Properties A list of installed network components appears Look for an entry named TCP IP Windows Me TCP IP Binding Conia ator Een Vra bier rater prer herd Aor Biber Link
50. the USB port and valuable free software products After you have completed the entire USB installation process for the cable modem you can install the Cable Connections CD Installing the Cable Connections CD gives you access to the free software products To install the Cable Connections CD follow the instructions on the CD sleeve Uninstalling the Cable Modem Windows 98 Operating System Only AB W N To uninstall the cable modem Disconnect the USB cable from the computer and the cable modem Close all open applications Click Windows Start and select Settings Click Control Panel Double click Add Remove Programs Inda reall rns Sang Lu mna cong hors Happy deii m CT FOIE at Using USB with the Windows 2000 Operating System 13 6 Select 3Com HomeConnect Cable Modem External with USB Make sure you have selected the software you want to delete If you accidentally select the wrong software and click Add Remove Windows deletes the software and you will have to re install it 7 Click Add Remove The system removes the 3Com HomeConnect Cable Modem software The system prompts you to restart the computer Click Yes Click Windows Start then click Shut Down 10 Select Restart the Computer and click Yes to restart the computer Using USB with the Windows 2000 Operating System To use the USB port with Windows 2000 1 Power on the computer 2 Use the illustrati
51. the same as the original IP address To release and renew the IP address for the Windows 2000 operating system Click Windows Start and select Programs then Accessories Click Command Prompt At the command prompt C type ipconfig release and press the Enter key notice that there is a space between ipconfig and release 40 CHAPTER 3 ETHERNET INSTALLATION ETT T d After the system releases the IP address at the command prompt type ipconfig renew and press the Enter key notice that there is a space between ipconfig and renew e Exit the Command Prompt screen to return to the Windows desktop The Data Rate LED is not illuminated Verify that the Ethernet cable is plugged into the computer and into the cable modem The Cable Status LED never stops blinking The signal from your cable service provider s equipment may be too weak or the cable line may not be properly attached to the modem If the cable line is properly connected to the modem call your cable service provider to verify whether or not a weak signal is the problem Troubleshooting the Ethernet Installation 41 All four of the LEDs on the front of my cable modem are lighted and blinking Call your cable service provider or 3Com s technical support for assistance All of the LEDs on the front of my modem look right but I still cannot access the Internet m If the Power Link Status LEDs and Data Rate LEDs lighted the c
52. u need help operating the cable modem see Troubleshooting the USB Installation and Troubleshooting the Ethernet Installation If you need further help refer to the following resources World Wide Web Visit our online support home page http consumer 3com com cable You can send a message to technical support by clicking Contact Us in the Site Tools section of this Web site 90 Day Free Installation Support 3Com offers free installation support for this product for 90 days after purchase Please call the following toll free number 888 877 5040 After the 90 day limit refer to our regular technical support hotline Technical Support Hotline Technical questions about 3Com cable modems can also be answered by technical support representatives Regular telephone charges apply Service is available 7 00 a m 11 00 p m CST Monday through Sunday 847 262 2550 If You Are Still Having Problems Review this manual Call or visit your modem dealer They may be able to assist you 54 CHAPTER 6 SUPPORT RESOURCES m f your dealer cannot help you contact 3Com Technical Support When you call specify the modem s serial number found on the modem and on the outside of the box and the software being used If You Need to Return the Modem to Us Contact 3Com Customer Support If the support representative determines that you need to return the modem you will receive a USO User Service Order number
53. used by a bug or defect in the third party s product or from use of the software product not in accordance with 3Com s published specifications or user manual THIS 3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD PARTY SOFTWARE THE USE OF WHICH IS GOVERNED BY A SEPARATE END USER LICENSE AGREEM ENT THIS 3COM WARRANTY DOES NOT APPLY TO SUCH THIRD PARTY SOFTWARE FOR THE APPLICABLE WARRANTY PLEASE REFER TO THE END USER LICENSE AGREEM ENT GOVERNING THE USE OF SUCH SOFTWARE Year 2000 Warranty In addition to the Hardware Warranty and Software Warranty stated above 3Com warrants that each product sold or licensed to Customer on and after January 1 1998 that is date sensitive will continue performing properly with regard to such date data on and after January 1 2000 provided that all other products used by Customer in connection or combination with the 3Com product including hardware software and firmware accurately exchange date data with the 3Com product with the exception of those products identified at 3Com s Web site http w w w 3com com products yr2000 html as not meeting this standard If it appears that any product that is stated to meet this standard does not perform properly with regard to such date data on and after January 1 2000 and Customer notifies 3Com before the later of 62 CHAPTER 7 REGULATORY INFORMATION AND LIMITED WARRANTY April 1 2000 or ninety 90 days after purchase of the product from 3Com o
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