ONE Mail Direct for Mobile Devices
Contents
1. amp Starred Bed Unread Drafts BIJ Outbox 15 When composing a message on an Android device configured for multiple e mail accounts be sure to select the appropriate account from which the message should be sent From the Compose screen select the currently displayed sending address Q Fa Bb Compose r ww one mail on ca Select the preferred sending from account from the list of available addresses ONE Mail Direct for Mobile Devices User Guide v2 0 Compose A one mail on ca j waw one mail on ca ww thabnet ca 16 6 4 Wipe Device It is possible to delete wipe all data from an Android device by remote control This feature is useful if the device is lost or stolen A wipe erases all data from the device and its SD card including e mail calendar contacts photos music and users personal files For lost or stolen devices contact the eHealth Ontario service desk to have the device remotely wiped The service desk is available 24 7 1 866 250 1554 ServiceDesk ehealthontario on ca See the Security section of this document for more information ONE Mail Direct for Mobile Devices User Guide v2 0 17 7 Exchange ActiveSync Setup for BlackBerry 10 7 1 Preamble The following procedure applies to devices running BlackBerry 10 OS See the next section for instructions on configuring older BlackBerry devices2. 3 MEESEG ES Calendar Photos Camera PTS eil 22 Weather Clock WE Tel Videos 4 m _ Notes Reminders Stogks Game Center ORE Newsstand iTunes Store App Store Passbook Compass Settings Voice Merhos e Safari Music ONE Mail Direct for Mobile Devices User Guide v2 0 Select Mail Contacts Calendars 14 38 9 71088 Settings Control Center Do Not Disturb General Sounds Brightness amp Wallpaper Privacy iCloud Mail Contacts Calendars Notes Reminders No SIM F 5 43 91 am Settings Mail Contacts Calendars Select Add Account ACCOUNTS Add Account Fetch New Data MAIL Preview Show To Cc Label Flag Style Ask Before Deleting ONE Mail Direct for Mobile Devices User Guide v2 0 www S 14 39 Select Exchange lt Mail Add Account iCloud Gs Exchange Google YAHOO Aol Ja Outlook com Other Fill in the fields as shown Email Dewey Rahim one mail on ca Password eeeeeeee Description ONE Mail Direct 1234567890 Select Next ONE Mail Direct for Mobile Devices User Guide v2 0 5 No SIM 5 48 Fill in the fields or change their default contents Se lt hown Cancel Exchange Email Dewey Rahim one mail on cz Server mail one mail on ca Domain Username d rahim oneid on ca Password eeseseeses Select Next Description ONE Mail Direct o Yan The system will at
3. 21070 Phone Photos Settings Store I n NE S ix e ONE Mail Direct for Mobile Devices User Guide v2 0 29 Select email accounts Select add an account SETTINGS system ringtones sounds T theme email accou nts lock screen WiFi Bluetooth tapene mhi 3 38 SETTINGS email account add an account ONE Mail Direct for Mobile Devices User Guide v2 0 30 Select Outlook ADD AN ACCOUNT Microsoft account oU Outlook Yahoo Mail Google W Twitter in Bai elle M other account Lo advanced setup Enter ONE Mail e mail address probably ending with Qone mail on ca and its associated password nail adares dewey rahim one mail on ca m Show password Your sign in information will be saved and may be used to automatically sync docs and information with your company s servers If you re adding a business Exchange account your network administrator will be able to remotely delete your content and settings from your phone Select sign in ONE Mail Direct for Mobile Devices User Guide v2 0 31 We couldn t find your settings Select advanced To go back and check your info tap Try Again If you re sure your info is correct tap Advanced to type your server settings Fill in the fields as shown OUTLOOK Enter ONE Mail email address dewey rahim one mail on ca Enter ONE Mail password m show password User names diff
4. Mail Direct for Mobile Devices User Guide v2 0 10 e 11 37 OA t set Select Exchange ecount setup Account type f T ype of ICCOl POP3 IMAP Exchange EE C ET 11 39 Account setup INCOMING server settings Fill in the fields as shown USERNAME B st goneid on ca PASSWORD CLIENT CERTIFICATE None Select MOBILE DEVICE ID SERVER be mail one mail on ca Ee PORT 443 SECURITY TYPE SSL TLS Select the right arrow ONE Mail Direct for Mobile Devices User Guide v2 0 11 At the Remote security administration pop up window select OK A Remote security administration The server mail one mail on ca requires that you allow it to remotely control some security features of your Android device Do you want to finish setting up this account Cancel LE E BER Account setup Account options Sync frequency Automatic Push 4 Select synchronization preferences Notify me when email arrives Sync contacts from this account v Sync calendar from this account sf Sync email from this account a Automatically download attachment when connected to Wi Fi Select the right arrow gt D n um ONE Mail Direct for Mobile Devices User Guide v2 0 12 Select Activate Oo Activate device administrator in Q Email The server mail one mail on ca requires that you
5. NN 1 T2 MENE SN 1 To Term or e NNN 1 L4 SUP vvs 1 2 Microsoft Exchange ActiveSync Description cccccsscscscsccscsceccccscsceccccscnceccccccscececcecsceseccess 1 3 Quick Setup Tor Exchange ACUVeSVHRC osi vea Cao oua e Ta e PE va CHR YR YE SEE ex E A CREE VAV SE OP TEE IKE Da Va RV eR E lin 2 4 A Note on User ID E Mail Address and PaSSWOId cceccccsccccsccccsccccsccccsccccsccccsccccsceccscecces 2 5 Exchange ActiveSync Setup for Apple iOS scscsssscscecsccscsceccccscsceccececscescccecscesescecscssescecs 3 EL PENE NS 3 5 22 Processes 3 5 3 Handling Multiple E mail Accounts on the Same Device rrrnrannrrnnnnrrrnnnnernnnnernnnnnrnnnnnsrnnnnesennene 7 54 WINE DEVICE cu sya une UU I UL 7 6 Exchange ActiveSync Setup for Android ccccscscsscscscecsccscsceccccscncescccscscescccccsceseccecscesescess 8 Ol PE l yy rN TITTEN 8 02 Pee n 8 6 3 Handling Multiple E mail Accounts on the Same Device rrrrrnnnrnnnnrrrnnnnernnnnernnnnnernnnnernnnnesennn 15 0 4 PEDER 17 7 Exchange ActiveSync Setup for BlackBerry 10 csccscssscsecscsceccccscsceccccscsceccccscscsccececces 18 PENN 18 TE POE 18 15 AO ESS apene 25 74 WIPE Devices PAA 26 8 Setup for Older BlackBerry Devices ararnvnsnsvavnvnvnnnnnnvnnnnnnnnnnsnnnnnnnnsnnnnnnnnnnnnnnnnnennnnnnnnennenenen 27 PEN 27 8 2 Procedure A Using the E Mail Setup Applicat O E keke 27 8 3 Procedure B Using BlackBerry Internet
6. Service rrrrnnrrrnnnrrrnnnnernnnnnrnnnnnernnnnernrnnevnnnnnernnnnesennn 28 9 Exchange ActiveSync Setup for Windows Phone ccscscscsecscsccccccscsceccccscsceccccscscescscccsces 29 SINE gt n ane m 29 2 Poe Re EE TERT 29 Lo WIPE DEVICE igoe a T N E T 34 MEE p 35 10 1 PE Tm 35 10 2 PN PN 35 103 Timeout bek orhadanN y diy kan n i RE Ke S er k e ea ek Sn K SAN 35 10 4 PENE 35 10 5 KTO SONEN DEVICE SR 36 10 6 Polley Reef Interval vi Suec aeo de lun asia valde vise bates RTS 36 10 7 SeCUEIty TIS edite 53n pet tom Md adu R pti tib dnte EN K RA Pe netta ditam M EU iUe 36 11 Troubleshooting If Device Cannot Connect to ONE Mail eere eene enn 38 ONE Mail Direct for Mobile Devices User Guide v2 0 iv 1 About This Guide 1 1 Purpose This user guide describes how users of eHealth Ontario s ONE Mail Direct secure e mail system can configure mobile devices to access ONE Mail Privacy and security tips for mobile devices are also included This guide covers iOS Apple Android BlackBerry and Windows Phone and it may also be useful for other types of devices This document does not override legal schedules In the event that there is a difference between information contained here and information contained in the ONE Mail Direct Services Schedule the ONE Mail Direct Services Schedule is deemed corre
7. no password it will prompt for one Device Password Password Required Password Rules If necessary select Password Rules to view the criteria for password format Your password must be at least 4 characters OK ONE Mail Direct for Mobile Devices User Guide v2 0 23 The device is now configured for ONE Mail access The new ONE Mail account shows up on the Accounts screen ONE Mail Direct for Mobile Devices User Guide v2 0 Accounts Google Gmail tal Google Talk ONE Mail Direct Twitter Linkedin In Evernote CJ Add Account Set Defaults 24 7 3 Account Access E Text Messages E WhatsApp pe Google Gmail dimit gmail com se ONE Mail Direct dad one mail on ca Twitter ThabNet Consulting LinkedIn Foursquare Google Talk Google Talk PIN Messages If the device is configured for multiple e mail accounts for instance ONE Mail as well as Gmail one of them is the default account The default account is assignable from the Select Default Accounts screen which is accessible via Set Defaults on the Accounts screen Accounts Select Default Accounts Google Gmail Email Address ONE Mail Direct one mail on ca V Select the default account to use for sending email G le Talk t dir Calendar ONE Mail Direct Calendar w e Select the default account to use for sending event invitations ONE Mail Direct atch a Linkedin Evernote
8. to sending and receiving e mail Devices running BlackBerry OS 10 provide more features The procedures in this section apply to BlackBerry OS 7 and older For BlackBerry 10 configuration instructions see the preceding section Follow only one of the procedures below whichever one is appropriate e Procedure A below is designed for all BlackBerry devices running OS 6 or 7 e Procedure B below is designed for BlackBerry devices running OS 5 or earlier 8 2 Procedure A Using the E Mail Setup Application This procedure applies to BlackBerry OS 6 and 7 On a BlackBerry 6 or 7 device open Setup and then select Email Accounts Open Email Settings Select Set up another email account Select Other In the Email Address field enter the ONE Mail Direct address This address probably ends with one mail on ca not to be confused with the user ID which looks similar but ends with oneid on ca Enter the ONE Mail Direct password Select Continue If the BlackBerry Internet Service indicates that there was a problem select I will provide the settings Select Outlook Web Access Exchange In the Outlook Web Access URL field enter https mail one mail on ca In the User name field enter the user name ending with oneid on ca ONE Mail Direct for Mobile Devices User Guide v2 0 27 In the Mailbox name field enter something simple like first name Do not include special characters or Spaces Select C
9. you have added security such as a Virtual Private Network VPN Public wireless networks may or may not be secure and there is a risk that others may be able to capture data sent over these networks e Never leave a mobile device unattended in a public place or a vehicle Across North America hundreds of thousands of mobile devices are lost or stolen every year One survey by an ONE Mail Direct for Mobile Devices User Guide v2 0 36 information security and privacy research centre suggests that a laptop has a 5 to 10 per cent chance of going missing over a three year period Ensure that data stored on mobile devices that are no longer needed is purged prior to disposal Additional tips Put a password on the device and a PIN on its SIM card Do not rely on the default factory settings Using a password and PIN will stop thieves getting access to the device or using the SIM in another device to make calls All phones have security settings so become familiar with them and turn them on Set up the device to automatically lock If the device has not been used for a few minutes it should automatically lock and require a password or PIN to reactivate Stay with reputable websites and apps Be careful when allowing third party unsigned applications to access personal information This includes access to the device s location Always read permission requests before installing new apps or app upgrades looking for unusual requests or pleas
10. 6 Exchange ActiveSync Setup for Android 6 1 Preamble The following procedure applies to mobile devices running the Android operating system Because there are a variety of Android devices available screenshots in this document may differ somewhat from screens on other devices but the procedure for setting up ActiveSync is similar on all varieties of Android software 6 2 Procedure n E i 12 41 D Select the Apps button ONE Mail Direct for Mobile Devices User Guide v2 0 8 Select Settings Q al ia 1 04 My Account News amp Weather bh v TD Photos Play Books WD BEZ Play Movies amp Play Music Play Newsstand Play Store g OT Quickoffice Settings WhatsApp YouTube Q dl ia 1 04 a ey Settings Backup amp reset ACCOUNTS Select Add account f Fakebook Google a WhatsApp Add account SYSTEM Date amp time W Accessibility p Printing About phone c5 ONE Mail Direct for Mobile Devices User Guide v2 0 9 la Saving screenshot Select Corporate J Add an account Pu REA Corporate f Faceback S Goggle Li o BANS Lp a POP3 WhatsApp i i BAKI E 7 Account setup Enter ONE Mail e mail address probably ending with one mail on ca Email account You can set up your account in Just a few steps eet ete one mail on ca then select the right arrow EN zx SEE tm E 1 ONE
11. 7 2 Procedure On the BlackBerry device from the Home screen swipe down from the top of the screen The Quick Settings menu appears BRE Wednesday July 9 tt Settings Rotation Lock y Mobile network Select Settings Airplane mode Bluetooth Notifications Silent Brightness Flashlight Hotspot Location Bedside Mode On ONE Mail Direct for Mobile Devices User Guide v2 0 18 Select Accounts Select Add Account System Settings Airplane Mode Turn off all nnections Network and Connection Mobile network Wi Fi Bluetoott Notifications Rington Main Volume Accounts n He Quick Settings tomize Quick Setting Language and Inpu Keyboard spell check predicti Voice Control Language dictation BlackBerry Link Connect computers and BlackBerry ID passwi BlackBerry Protect cure and locate device Security and Privacy Permissior pas ONE Mail Direct for Mobile Devices User Guide v2 0 Accounts Google Gmail tal Google Talk Linkedin Evernote Add Account Set Defaults 19 Select Advanced Add Account Email Calendar and Contacts Facebook Subscribed Calendar Advanced Select Microsoft Exchange ActiveSync ONE Mail Direct for Mobile Devices User Guide v2 0 Advanced Setup Q Work Account Microsoft Exchange ActiveSync Gmail Qutlook com Yahoo IMAP POP IBMO Notes Traveler CalDAV 2 si e n e TA 2
12. Add Account Set Defaults Cad ONE Mail Direct for Mobile Devices User Guide v2 0 25 When composing a message on a device configured for multiple e mail accounts be sure to select the appropriate account from which the message should be sent 10 05am Compose ONE Mail Direct Se Mit one mail on ca MA ONE Mail Direct 4 te one mail on ca ka Gmail gmail com Subject Attach Format Importance 7 4 Wipe Device It is possible to delete wipe all data from a BlackBerry device by remote control This feature is useful if the device is lost or stolen A wipe permanently deletes data the data cannot be recovered Deletion includes e mail accounts calendar items tasks contacts text messages media files downloaded apps documents browser bookmarks and settings For lost or stolen devices contact the eHealth Ontario service desk to have the device remotely wiped The service desk is available 24 7 1 866 250 1554 ServiceDesk ehealthontario on ca See the Security section of this document for more information ONE Mail Direct for Mobile Devices User Guide v2 0 26 8 Setup for Older BlackBerry Devices 8 1 Preamble While BlackBerry OS 10 devices can connect to ONE Mail using Exchange ActiveSync older OS versions can only connect to ONE Mail using BlackBerry Internet Service BIS For older BlackBerry devices that connect through BIS as described in this section functionality is limited
13. Jib Em CardDav 20 Fill in the fields as shown Cancel Add Account Microsoft Exchange ActiveSync Required Fields Description A description is optional but is a g ONE Mail Direct Ne good way to keep track of accounts DONO User names differ from e mail Username addresses they end in oneid on ca oneid on ca Enter ONE Mail e mail address one mail on ca Password Enter ONE Mail password Server Address UH Enter mail one mail on ca mene Port The default value of m 443 is correct Use SSL d Use VPN these 3 t Set to on or Set as l off as desired Download Messages While Roaming shown Push Sync Interval Sync Timeframe Select preferred timeframe 30 Days w ONE Mail Direct for Mobile Devices User Guide v2 0 21 Select Next and the device configures the account Accounts Checking for supported services and policy information Select which combination of mail contacts calendars and tasks to synchronize Previous Add Account Microsoft Exchange ActiveSync Sync Email Sync Contacts Sync Calendar Sync Tasks ONE Mail Direct for Mobile Devices User Guide v2 0 22 Select Done and the device saves and verifies Accounts Saving and verifying your settings Security policy requires that every device accessing ONE Mail have a device password which is distinct from a ONE Mail password If the device currently has
14. allow it to remotely control some security features of your Android device Activating this administrator will allow the app Email to perform the following operations e Erase all data Erase the phone s data without warning by performing a factory data reset Set password rules Control the length and the characters allowed in screen unlock passwords Monitor screen unlock attempts Monitor the number of incorrect passwords typed when unlocking the screen and lock the phone or erase all the phone s data if too many incorrect passwords are typed Lock the screen Control how and when the screen locks Cancel Activate AE a O com ri NT Unlock selection PIN Select PIN or Password Password Enter either PIN or password and then select Next ONE Mail Direct for Mobile Devices User Guide v2 0 a a 12 44 m NW f Xx Choose your PIN Choose your PIN Cancel 2 ABC 3 DEF 5 JKL 6 MNO 8 Tuv 9 wxvz Oi U EC Choose your password Choose your password Cancel qwer t yu asdfgh jki gt zxcv bnm a 123 13 Z l 12 45 Enter a name for the account e g ONE Mail Direct Account setup Your account IS set up ana email is on its way Give this account a name optional ONE Mail Direct Select the right arrow eM x SERR tm oe 29 m 12 45 The device opens the newly connected ONE Mail x gt Inbox account and displays the mailbox contents one mail
15. ct 1 2 Audience This guide is intended for people who wish to integrate mobile devices with Microsoft Exchange ActiveSync in order to access ONE Mail Direct accounts Older BlackBerry devices that do not use ActiveSync are also covered 1 3 Terms of Use Users choosing to integrate mobile devices must ensure that they understand and adhere to all privacy security and legal declarations in the ONE Mail Direct Services Schedule as well as organizational policies concerning use of Exchange ActiveSync and other connection methods 1 4 Support The ONE Mail Direct Services Schedule describes support provided by eHealth Ontario For support for the mobile device itself including connectivity issues contact the device vendor or the network provider 2 Microsoft Exchange ActiveSync Description Microsoft Exchange ActiveSync is a connection protocol that in this case allows users to access eHealth Ontario s ONE Mail Direct service using mobile devices The protocol allows functions such as sending and receiving e mail messages and calendar entries ONE Mail Direct for Mobile Devices User Guide v2 0 1 3 Quick Setup for Exchange ActiveSync This section summarizes the configuration required to connect a mobile device to the ONE Mail Direct service using Exchange ActiveSync For step by step instructions for Apple iOS Android Blackberry and Windows Phone devices see following sections in this document kurd for examp
16. eHealth Ontario ONE Mail Direct for Mobile Devices Version 2 0 Documen t ID 3292 Documen t Owner ONE Mail Product Team Re gt L Ontario Copyright Notice Copyright 2014 eHealth Ontario All rights reserved No part of this document may be reproduced in any form including photocopying or transmission electronically to any computer without prior written consent of eHealth Ontario The information contained in this document is proprietary to eHealth Ontario and may not be used or disclosed except as expressly authorized in writing by eHealth Ontario Trademarks Other product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged ONE Mail Direct for Mobile Devices User Guide v2 0 Document Control The electronic version of this document is recognized as the only valid version Approval History APPROVER S TITLE DEPARTMENT APPROVED DATE eHealth Ontario ONE Mail eHealth Ontario August 2013 Revision History VERSION NO DATE SUMMARY OF CHANGE CHANGED BY 1 0 2013 08 11 Initial Release ONE Mail Product Team 2 0 2014 09 11 Added detailed instructions for iOS ONE Mail Product Team Blackberry Android and Windows Phone devices added privacy security information Document ID 3292 Document Sensitivity Level Medium ONE Mail Direct for Mobile Devices User Guide v2 0 Table of Contents 1 About This Guide ua 1 i POE
17. ecking the IIS configuration for client certificate authentication Client certificate authentication wasn t detected gt Additional Details amp Testing HTTP Authentication Methods for URL https mail one mail on ca Microsoft Server ActiveSync The HTTP authentication methods are correct gt Additional Details G An ActiveSync session is being attempted with the server Testing of an Exchange ActiveSync session completed successfully gt Additional Details gt Test Steps If the connectivity tests fail review the device configuration to ensure that it is set up as per instructions in this guide After verifying device configuration repeat step 3 to confirm connectivity If after performing the three steps above the device still cannot access ONE Mail call the device s first line of support probably an organization s help desk and ask them to contact eHealth Ontario s service desk ONE Mail Direct for Mobile Devices User Guide v2 0 end af2014 39
18. er from e mail addresses they end in mm TI oneid on ca dewey rahim oneid on ca Leave the domain field blank Enter mail one mail on ca mail one mail on ca iW Server requires encrypted SSL Ensure that this checkbox is ticked tat connection Assigning a name helps keep track of accounts Select sign in b signin ONE Mail Direct for Mobile Devices User Guide v2 0 32 ONE Mail Direct ill SETTINGS Bi Aunt nam ONE Mail Direct Select download timing Select time period for which to download mail P the last 7 days Content to syn iv Email Select the type s of content to synchronize Iv Contacts lv Tasks ct BB BB BB BB BE BB BB L Show password mail one mail on ca ONE Mail Direct for Mobile Devices User Guide v2 0 33 All mobile devices accessing ONE Mail must have passwords If there is no password in place during configuration as described in this document the device will ask the user to create one If the device remains without a password the ONE Mail service will be disabled 9 3 Wipe Device It is possible to erase wipe all data from a Windows Phone device by remote control This feature is useful if the device is lost or stolen A wipe returns a Windows Phone device to its initial state All personal content is erased and the device is restored to its factory settings For lost or stolen devices contact the eHealth Ontario service desk to have t
19. evice Wipe Device wipe refers to the process of automatically deleting data from a mobile device This security feature is intended to protect sensitive contents such as personal health information PHI if the device is lost stolen or subject to unauthorized access attempts This requirement is enforced through Exchange ActiveSync policies configured by eHealth Ontario If the local password is entered incorrectly ten 10 times in a row contents of the device are automatically deleted wiped If the device is lost or stolen contact eHealth Ontario s help desk to request a remote wipe The service desk is available 24 7 1 866 250 1554 ServiceDesk ehealthontario on ca For some devices users can initiate a remote wipe command through Outlook Web App OWA See the user manual for the particular device for more information ONE Mail Direct for Mobile Devices User Guide v2 0 35 Different devices may interpret the remote wipe command in different ways but in general a wipe deletes e mail messages calendar items contacts photos music text messages documents browser bookmarks and settings 10 5 Lost or Stolen Device If the device is lost or stolen contact eHealth Ontario s help desk to request a remote wipe The service desk is available 24 7 1 866 250 1554 ServiceDesk ehealthontario on ca 10 6 Policy Refresh Interval All security configuration restrictions that is policies as discussed above are re se
20. for money Do not click on unsolicited or unexpected links even when they appear to be from friends Check the bill for unusual data charges or premium rate calls and contact the service provider immediately if there are any unusual calls or data usage on the bill Check for updates to the device s operating system regularly Install them as soon as they are available Be careful with Wi Fi and Bluetooth When connecting to the Internet using Wi Fi try to use an encrypted network that requires a password Avoid online banking or financial transactions in busy public areas and over unsecured Wi Fi networks Turn Bluetooth off when not in use Back up the device regularly Set up the device so that it backs up data as part of its synchronization process or back it up to a separate memory card Before discarding a mobile device delete all personal information Most devices have an option to reset to factory settings Remember to remove or wipe any inserted memory cards Commonwealth of Australia 2010 Stay Smart Online ONE Mail Direct for Mobile Devices User Guide v2 0 37 11 Troubleshooting If Device Cannot Connect to ONE Mail If the device cannot access ONE Mail try the three steps below Step 1 Attempt to access ONE Mail using a non mobile device e g a desktop computer hard wired to a network If access succeeds proceed to step 2 If access fails call the device s first line of support probably an o
21. he device remotely wiped The service desk is available 24 7 1 866 250 1554 ServiceDesk ehealthontario on ca See the Security section of this document for more information ONE Mail Direct for Mobile Devices User Guide v2 0 34 10 Security 10 1 Policies In this context policies refers to rules that are set up on eHealth Ontario s ONE Mail servers in order to enforce certain ways that mobile devices function in conjunction with ONE Mail Some elements of mobile device security are pushed that is sent automatically to all mobile devices that have access to ONE Mail Direct If there are changes to these policies in the future mobile devices may for instance ask users to change their passwords All mobile devices accessing ONE Mail must adhere to security policies pushed by eHealth Ontario If the device remains without accepted policies the ONE Mail service will be disabled 10 2 Passwords Each mobile device accessing the ONE Mail Direct service must have a local password This requirement is enforced through Exchange ActiveSync policies configured by eHealth Ontario The minimum length for a password is four 4 characters 10 3 Timeout lock for Inactivity The timeout for devices occurs after 15 minutes of inactivity After that the device s regular password must be entered to continue using it This requirement is enforced through Exchange ActiveSync policies configured by eHealth Ontario 10 4 D
22. le Dewey Rahim one mail on ca Dewey Rahim oneid on ca Security type If prompted to accept security settings during configuration agree to the settings For information on features for a particular device refer to the manufacturer s documentation 4 ANote on User ID E Mail Address and Password Most ONE Mail Direct users also have a ONE ID account supplied by eHealth Ontario and that account comes with a user ID ending in oneid on ca Additionally ONE Mail Direct users each have a unique e mail address that ends either in one mail on ca or in a custom domain name like OntarioMedClinic ca This terminology may be confusing because the identifiers can look very similar dewey rahim oneid on ca is a ONE ID account dewey rahim one mail on ca is a ONE Mail Direct e mail address Each ONE Mail Direct user has a single password that applies to both the ONE ID account and to the ONE Mail Direct e mail account Users enter the same password whether they are logging in to the eHealth Ontario portal or to a ONE Mail Direct account In this guide references to ONE Mail password and ONE ID password mean the same thing ONE Mail Direct for Mobile Devices User Guide v2 0 2 5 Exchange ActiveSync Setup for Apple iOS 5 1 Preamble The following procedure applies to Apple iPhone iPad and iPod devices running iOS 4 0 or higher 5 2 Procedure Select Settings 14 38 71
23. nt to all connected mobile devices every 24 hours 10 7 Security Tips The tips below are an introductory look at protecting mobile devices and the sensitive information they contain For further information consult organization policies privacy regulations and the device s user manual The Office of the Privacy Commissioner of Canada provides these tips e Become educated about the mobile device and how to enable or add privacy and security tools e Limit the personal information stored on mobile devices to that which is absolutely necessary e Ensure that mobile devices are protected with hard to guess passwords Never rely on factory setting passwords e Use an automatic lock feature so that a password is required to access the device e Consider using an up to date encryption technology to provide added protection for personal information on mobile devices Without encryption personal information is vulnerable to unauthorized access Encryption involves using an algorithm to transform information into text that is unreadable without a key to read the code e Install and run anti virus anti spyware and firewall programs on your mobile device and keep those programs up to date Attacks against mobile devices from spam viruses spyware and theft are on the rise For example downloading an infected program could infect a mobile device e Do not send personal data over public wireless networks at caf s for example unless
24. on ca registration agents ehealt Jul 2 Congratulations the setup of your ONE m Mail account is almost complete You AG registration agents ehealt Jul ONEMail Provisioning Email Add User l Hello Welcome to your ONE Mai p The device is now configured for ONE Mail Direct access ONE Mail Direct for Mobile Devices User Guide v2 0 14 6 3 Handling Multiple E mail Accounts on the Same Device It is possible to have multiple e mail accounts configured on the same Android device Aside from Gmail accounts which have their own icon most accounts are grouped together under Email To access the ONE Mail or another account select Email Q Fam 12 26 Adobe Reader Advanced Task Calculator Calendar Calendar Camera 5 Downloads Email f 4 d Facemook Gallery lt G Google Settings Google Hangouts Inbox ONE Mail Direct m registration agents ehealt Ju Congratulations the setup of your ONE Mail account is almost complete You To see contents of a different mailbox select Inbox registration agents ehealt Ju ONEMail Provisioning Email Add User Hello Welcome to your ONE Mail J and then select the preferred mailbox ONE Mail Direct for Mobile Devices User Guide v2 0 Inbox ONE Mail Direct ONE Mail Direct T Done mail David Tl thabnet ca Combined view MA inbox ALL FOLDERS
25. ontinue The setup is now complete 8 3 Procedure B Using BlackBerry Internet Service This procedure applies to BlackBerry OS 5 and earlier On the BlackBerry device go to the Internet service provider s BlackBerry Internet Service BIS web site at https lt enter service provider here gt blackberry com For lt enter service provider here gt use the name of your wireless carrier Select Set Up Email In the Email Address field enter the ONE Mail Direct address This address probably ends with one mail on ca not to be confused with the user ID which looks similar but ends with oneid on ca Enter the ONE Mail Direct password Select Next Select Provide Additional Settings Select Microsoft Exchange Fill in the required fields Select Next In the Mailbox name field enter something simple like first name Do not include special characters or spaces ONE Mail Direct for Mobile Devices User Guide v2 0 28 9 Exchange ActiveSync Setup for Windows Phone 9 1 Preamble The following procedure applies to mobile devices running the Windows Phone operating system Screenshots below come from Windows Phone 8 so they may differ from other versions but the setup procedure for ActiveSync is similar for all varieties of Windows Phone software 9 2 Procedure On the Windows Phone 8 device s start screen swipe left to display the app list Select Settings Nokia Music Office OneNote
26. rganization s help desk and ask them to contact eHealth Ontario s service desk if they cannot solve the problem locally Step 2 Check Internet connectivity on the mobile device Try accessing any website other than eHealth Ontario s or contacting the Internet service provider and asking them to verify Internet access If Internet connectivity succeeds proceed to step 3 If Internet connectivity fails contact the Internet service provider for support Step 3 Check if the Exchange ActiveSync service is available perform the on line Microsoft Exchange ActiveSync Connectivity Tests ONE Mail Direct for Mobile Devices User Guide v2 0 38 Below is a screenshot of a successful connectivity test Microsoft Remote Connectivity Analyzer V Connectivity Test Successful Test Details amp Stat Over Run Tes Expand All amp 9 The Microsoft Connectivity Analyzer is testing Exchange ActiveSync Exchange ActiveSync was tested successfully 4 Additional Details Elapsed Time 3670 ms 4 Test Steps amp Attempting to resolve the host name mail one mail on ca in DNS The host name resolved successfully gt Additional Details i Testing TCP port 443 on host mail one mail on ca to ensure it s listening and open The port was opened successfully gt Additional Details i Testing the SSL certificate to make sure it s valid The certificate passed all validation requirements gt Additional Details Test Steps Ch
27. tempt to verify the new account s configuration If the device asks for confirmation select yes 5 46 No SIM F Cancel Exchange Select which combination of mail contacts etc to synchronize a s Reminders Notes Select Save when finished ONE Mail Direct for Mobile Devices User Guide v2 0 6 The device is now configured for ONE Mail access 5 3 Handling Multiple E mail Accounts on the Same Device When composing an e mail message on an iOS device configured for multiple e mail accounts be sure to select the appropriate account from which the message should be sent To change the from account while composing a message select the Cc Bcc From field to make it expand and then select the From field to display a selectable list of available accounts 5 4 Wipe Device It is possible to delete wipe all data from an iOS device by remote control This feature is useful if the device is lost or stolen A wipe removes data and configuration information from the device A wipe permanently deletes all data and restores the device to factory settings For lost or stolen devices contact the eHealth Ontario service desk to have the device remotely wiped The service desk is available 24 7 1 866 250 1554 ServiceDesk ehealthontario on ca See the Security section of this document for more information ONE Mail Direct for Mobile Devices User Guide v2 0 7
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