P320i Plastic Card printer User`s Manual
Contents
1. Getting started Operation Printing a card Cleaning User s Manual Troubleshooting P320 i Specifications i S gt EE zItron Card PRINTER PRoDUCTS User s Manual No 980392 002 Rev 2002 Zebra Technologies Corporation Operation This manual contains installation and operation information for the P320i Series card printers manufactured by Zebra Technologies Corporation a Camarillo California rinting a card RETURN MATERIALS AUTHORIZATION Cleaning Before returning any equipment to Zebra Technologies Corporation for in warranty or out of warranty repair contact Repair Administration for a Return Materials Authorization RMA number Repack the equipment in the roubleshooting original packing material and mark the RMA number clearly on the outside Ship the equipment freight prepaid to the address listed below SI ifi hada For USA Latin America Asia amp Pacific Ern Zebra Technologies Corporation Appendix A Eltron Card Printer Products 1001 Flynn Road Camarillo CA 93012 8706 USA Appendix B Phone 1 805 579 1800 Fax 1 805 579 1808 Toll Free in US 800 452 4056 gt i For Europe Middle East Africa Zebra Technologies Corporation Eltron Card Printer Products Zone Industrielle Rue d Amsterdam 44370 Varades2. PRINTING VARNISH Theoveray sprinting PRINT A hologram overlay is HOLOGRAM printing Carry out the cleaning CLEAN PRINTER The printer is prompting procedure as detailed in manance section 4 of this manual arry out the cleaning CLEAN HEAD The printer is prompting procedure as detailed in operator Appendix A of this manual CLEANING The printer is performing an internal cleaning routine The ribbon has not been REMOVE RIBBON removed while the cleaning Remove ribbon operation is in progress OUT OF RIBBON The printer ribbon has run Replace printer ribbon out The printer has an error Remove the jamed card MECHANICAL moving the card internally Ensure the card is not ERROR out of specification Add more cards or adjust The card feeder is empty the card feeder to accept the OUT OF CARD cards The cover is open Close the cover COVER OPEN HEAD OPEN The print head is not locked Lock the print head in its into position lower position COMMAND ERROR The data being sent from Check that the data is the hostis notrecognised Suitable for printing Try reprinting a card from known good data PARAMETERS ERROR features of the card Check the windows driver not recognised options and printer type rinting card Cleaning roubleshooting Specifications 25 Data cannot be written or Check that the cards are loaded
3. Pu putt amp Getting started rinting card Cleaning roubleshooting Specifications E gt gt i General Colour Printing Bar Codes Fonts TECHNICAL SPECIFICATIONS High speed printing over 144 cards hour edge to edge in full color YMCKO throughput e Small footprint Windows Drivers for 95 98 and NT 4 0 2000 One year printer warranty year print head warranty Color dye sublimation or monochrome thermal transfer printing 25 seconds per card edge to edge in full color YMCKO 300 dpi 11 8 dots mm print resolution Edge to edge printing standard Code 39 Code 128 B amp C with amp without check digit 2 of 5 amp 2of 5 industrial UPCA EAN8 amp EAN13 PDF 417 2D bar code and other symbologies available Not resident in printer Resident Arial Normal 100 Arial Bold 100 e True Type fonts available via Windows Driver i Series printers require the use of i Series Ribbons for full color printing Refer to the accessories section for more information about Card and Ribbon Media availaible from Zebra Technologies Corp rinting card Cleaning roubleshooting lt _ Specifications 0 623in 15 82mm min CARD DIMENSIONS ISO STANDARD DIM ENSIONS FOR PLAIN CARD 2 125 0 002in 53 98 0 050mm 3 375 0 01
4. Pabut Getting started Operation rinting card Cleaning roubleshooting Specifications E gt gt i INTRODUCTION Thank you for choosing the Eltron P320i Plastic Card Printer These printers produce cards ideal for personalized identification access control visitor membership promotion and luggage card badges and tags This manual guides you to an efficient start up and operation of your new Card Printer P320 PRINTER MODELS Eltron s Product Numbers tell the story Here is a quick review of Eltron s Card Printer Series numbering and lettering system to help you Eltron s P320i Plastic Card Printer Series employ Dye Sublimination and Resin Thermal Transfer Technologies Model numbers include identifiers that specify options and items in the Ship Away kits Please refer to the Eltron Card Printer Products Price List for available options by printer type it PXXXX X X X X X X DO i RFID Color F Monochrome Windows Drivers Smart Card amp User Documentation CD O No D Drivers amp Documentation E Yes Magnetic Encoder Power Cord O No M Yes 1 120 VAC amp 220 VAC Magnetic Encoder Options U UK O No 1 Stripe down HICO 2 Stripe Down LOCO 3 Stripe Up HICO 4 Stripe Up LOCO Memory O Standard Interface U USB Parallel R USB Serial P Parallel S Serial Getting started
5. See Chapter 2 for location The magnetic encoder can be set for either high or low coercivity Getting started E rinting card Cleaning roubleshooting Specifications x 0 Appendi Appendix B A i 2 A MEDIA LOADING ORIENTATION The magnetic encoder is a factory installed item with the read write head positioned below the card path available with HICO encoding P320i CM1 or P320i CEM 1 or LOCO encoding P320i CM2 or P320i CEM 2 When loading cards into the Card Cartridge please ensure that the magnetic stripe is facing down and closest to the rear STRIPE DOWN Also available are Printer models with the Magnetic Read Write head positioned above the card path with HICO encoding P320i CM3 EA lt IW or P320i CEM3 or LOCO encoding P320i CM4 2 P320i EDS STRIPE When loading cards please ensure that the UP magnetic stripe is facing up and closest to the rear NOTE M1 Stripe Down Stripe up M2 Stripe Down LOCO M4 Stripe up LOCO Approved HICO amp LOCO PVC Cards are available See Appendix C ONLY USE cards that comply with ISO 7810 amp 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use taped on magnetic stripes Getting started
6. 17 Once the printing job is achieved the card is ejected from the printer Getting started 5 rinting a card Cleaning roubleshooting Specifications i E gt gt i CLEANING PROTECT YOUR FACTORY WARRANTY The recommended maintenance procedures must be performed to maintain your factory warranty Other than the recommended cleaning procedures described in this manual allow only Zebra authorized technicians to service the P320i Printer NEVER loosen tighten adjust or bend etc a part or cable inside the printer NEVER use a shop air compressor to remove particles in the printer Pu puttk amp Getting started Operation rinting a card Cleaning roubleshooting Specifications E gt gt i 19 CLEANING Your P320i Printer includes a simple cleaning SYSTEM system using the Pre Saturated Cleaning Cards provided The regular use of these cards will clean and maintain important parts of your printer including the Print Head and Transport Rollers WHEN TO CLEAN When LCD screen reports message CLEAN PRINTER HOW TO CLEAN 1 Leave power on Open Cover and release Print Head Bracket to remove ribbon Close Print Head bracket Close Cover Remove cards from Card Feeder 2 Insert one Pre Saturated Cleaning Card provided through slot on the side of the Card Feeder Cover
7. 10 47 265 9 mmt Weight 23 Ibs 10 43 kg 110 230 Volts AC 60 50 Hz FCC Class A CE UL and CUL approved Getting started 5 rinting Environmental Cleaning roubleshooting Specifications E gt gt i Options 32 Operating Temperature 60 to 86 F 15 to 30 C Operating Humidity 20 to 65 non condensing e Storage Temperature 23 to 158 F 5 to 70 C e Storage Humidity 20 to 70 non condensing Ventilation Free air Thermal transfer Resin ribbons offer more durability than dye sublimation with greater resistance to scratches and UV induced fading Dye Sublimation printing requires dye sublimation ribbons with either black or cyan magenta and yellow plus black resin panels t Measured without card output hopper USB port Smart Card Contact Station 0 76mm cards only Magnetic Encoder 0 76mm cards only Cleaning supplies Service Manual Getting started rinting card Cleaning roubleshooting Specifications Appendi Appendix B X xC Append APPENDIX Magnetic Card Stripe Encoder This section contains information on the additional operations of the P320i Printers with Magnetic Card Stripe Encoder See Chapter 2 for location INTRODUCTION Operation and maintenance requirements for the P320i Printer with the optional magnetic card stripe encoder
8. 3 Press the right Panel Button for a few seconds The card will feed into printer and carry out the cleaning process Repeat the process with a new Cleaning Card if necessary Although the CLEAN PRINTER message is displayed until the cleaning process has been performed the printer will continue to operate Note For a printer cleaning prior to the WHEN TO CLEAN signal press the Left Panel Button until the LCD screen shows CLEANING MENU Press the right Panel Button to select and one more time again to run the cleaning process Repeat first steps 1 amp 2 above Although the CLEAN PRINTER message is displayed until the cleaning process has been performed the printer will continue to operate Getting started CLEANING A cleaning using the Cleaning Cards usually PRINT HEAD suffices However a separate Print Head 5 cleaning using swabs can remove more stubborn deposits when print anomalies persist To avoid deposits only use foam tipped swabs rinting a card Cleaning roubleshooting Specifications i S gt 1 Turn power OFF Raise Print Head Appendix B and remove the Ribbon 2 Clean Print Head by moving alcohol moistened swab tip side to side across Print Head elements Only use moderate force To reorder swabs see Appendix gt i 2 3 Turn power ON Allow two minutes for the print head components to dry before resu
9. E 5 rinting card Cleaning roubleshooting Specifications E gt gt i 5 Throughout this manual different icons highlight important information as follows Important general information Mechanical hazard such as one associated with moving parts capable of resulting in equipment damage or personal injury Electrical hazard such as an exposed voltage point capable of causing electrical shock and personal injury An area where electrostatic discharge ESD can cause component damage Use a grounding wrist band Elevated temperature hazard capable of producing a burn Keep Card Printer clean by minimizing cover open time Pu putt amp Getting started conceal Table of contents Operation ears ICONS 9 3 3 1 vi GETTING STARTED 1 Cleanin UNPACKING YOUR CARD PRINTER 1 9 ITEMS INCLUDED WITH YOUR PRINTER 2 PRINTER INSTALLATION 3 roubleshooting e OPERATION S ERR MEE VECES 4 Specifications P320i PRINTER FEATURES 4 LOADING RIBBONS 5 Appendix A LOADING CARDS br Rideau d 7
10. France phone 33 0 240 097 070 Fax 33 0 240 834 745 COPYRIGHT NOTICE This document contains information proprietary to Zebra Technologies Corporation This document and the information contained within is copyrighted by Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra While every effort has been been made to keep the information contained within current and accurate as of the date of publication no guarante is given or implied that the document is error free or that it is accurate with regard to any specification Zebra reserves the right to make changes for the purpose of product improvement at any time TRADEMARKS P320i is a service mark and Eltron is a registered trademark of Zebra Technologies Corporation Windows and MS DOS are registered trademarks of Microsoft Corp All other marks are trademarks or registered trademarks of their respective holders Pabut Getting started PRODUCT WARRANTY STATEMENT Operation Printers All Eltron Card Printers are warranted against defects in material or rinting acard workmanship for twelve 12 months from the purchase date Proof of purchase or shipment date is required to validate the warranty s period The warranty becomes void if the equipment is modified Cleaning improperly installed or used damaged by accident or neglect or if any TA parts are improperly installed or rep
11. Operation rinting card Cleaning roubleshooting Specifications gt gt i 35 B MAGNETIC ENCODER CLEANING There exists two different processes to clean the Magnetic Stripe Encoder The first process consists of a standard cleaning of the printer This cleans the most important parts of the printer including the Print head Transport Roller and Magnetic Stripe Encoder refer to chapter 4 Cleaning for more instructions The second process consists of a cleaning of the Magnetic Encoder using the Menu Button from the LCD Display To access the Magnetic Encoder Cleaning Menu prceed as below 1 Leave power on 2 Remove cards from the Card Feeder 3 Insert one Pre Saturated Cleaning Card provided through slot on the side of the Card Cartridge 4 Press the Menu button until the LCD screen shows CLEANING MENU 5 Press the Select button to select 6 Press the Menu button again until the LCD screen shows CLEAN MAG HEAD 7 Run this operation by pressing the Select button ISO STANDARD ENCODING Track Field Separator Track density Valid Characters of characters 1 210 BPI Alphanumeric 79 ASCII 20 95 40 2 Numeric S 210 BPI ASCII 48 62 1074 Bit per inch Except the character Including Start Stop and LCR characters Also note that tghese 3 characters are automatically managed by the magnetic
12. Panel Color Ribbon YMCK 400 images 800015 470 3 Panel Color Ribbon YMC 300 images 800015 450 2 Panel Black Ribbon K Dye O 500 images 800015 460 2 Panel Resin Ribbon Resin O 500 images Note Y Yellow M Magenta C Cyan black Overlay Getting started rinting a card Cleaning roubleshooting Specifications E gt Appendix gt i CARDS The following plain white plastic cards are available for use in the P320i Printers Many other card types are also available ask your dealer for more information Blank White Cards Sold by the box 104523 111 104523 112 104523 113 104524 101 104524 102 104524 103 Premier Grade PVC Card 30 mil t 5 packs of 100 Card 30 mil low coercivity Mag Stripe 5 packs of 100 Card 30 mil High coercivity Mag Stripe 5 packs of 100 Premier Plus Grade PVC composite 60 40 Card 30 mil 5 packs of 100 Card 30 mil low coercivity Mag Stripe 5 packs of 100 Card 30 mil High coercivity Mag Stripe 5 packs of 100 Getting started ACCESSORIES Acessories available for P320i Printers appear below Always refer to the rinting acard part number when placing an order Printer Supplies nin sali xa 105912 212 USB Cable 6 Feet roubleshooting 105912 085 Additional Card Output Hopper 105909 112 Replacement Print Head Kit
13. encoder according to the ISO Standard Norms NOTE Refer to the Card Printer Programmer s Manual for complete programming information Getting started rinting card Cleaning roubleshooting Specifications E gt Appendix gt i APPENDIX B Smart Card Contact Station This section contains information on the additional operations of the P320i Printers with Smart Card Contact Stations See Chapter 2 for location INTRODUCTION Smart Cards can have a built in microcomputer and a battery Card Memory can store fingerprints voice recognition patterns medical records and other such data The P320i printer may be equipped with an optional contact station for programming Smart Cards ISO 7816 This printer model responds to commands that position the cards at the contact station where the printer connects to the contacts on the Smart Cards All other printer operations remain the same as the standard P320i model Pu putt amp Getting started A MEDIA LOADING ORIENTATION Operation rinting a card Position the cards with the Smart Card Chip at j the top of the card and towards the printer Cleaning EES roubleshooting aes B SMART CARD CONTACT STATION INTERFACE Specifications When command to the parallel printer Appendix A interface sends a card to the Smart Card Contact Station the p
14. printer and rotate down Ensure the assembly locks in place DO NOT touch the roller surface that contacts the card 7 Close Cover See Appendix C for replacement Cleaning Rollers rinting card Cleaning roubleshooting Specifications i S gt gt i TROUBLESHOOTING This section offers solutions to potential problems you may experience with your P320i printer The table below lists the screen messages that will be displayed on the printer s LCD both during normal operation and to alert operator of any error conditions There is also some additional information dealing with quality issues concerning printing onto cards SCREEN MESSAGE MEANING INITIALIZING The printer is performing wait for the ready message an internal test before use Print Head cool down wait for READY message mode SELF TEST Self test card printing Wait for test card DOWNLOADING DATA The card data is being Waitfor card printing to start transmitted PRINTING YELLOW The yellow panel is being printed printing PRINTING CYAN The cyan panel is printing Pu puttk amp rinting card Cleaning roubleshooting gt Specifications i S gt gt i SCREEN MESSAGE MEANING ACTION A monochrome panel is
15. read from the card s with the magnetic stripe in the magnetic stripe correct orientation Check whether high or low coercivity cards have been specified Check that the data conforms to ISO specifications See Appendix A of this manual for further information ENCODING ERROR READING ERROR Data cannot be read from Check that the cards are loaded the card s magnetic with the magnetic stripe in the stripe correct orientation Check whether high or low coercivity cards have been specified Check that the data conforms to ISO specifications See Appendix A of this manual for further information The printer cannot detect MAGNETIC ERROR magnetic stripe on the Check the card orientation card gno ERROR Contact your dealer for technical support Ribbon Errors Check that the print ribbon has not run out Lock and then unlock the print head assembly this resynchronises the ribbon automatically When using a color ribbon it should advance automatically so that the leading edge of the Yellow panel is beneath the print head Ensure that the correct ribbon type has been specified in the Windows driver Card Feed amp Mechanical Errors Ensure that the card thickness adjustment has been set up correctly to allow one card to feed Magnetic Encoding Errors Check that the cards are inserted correctly in the printer Ensure that the cards are low or high coercivity as required and are set up correctly in the printer driver Ap
16. se ee FEEDING ONE CARDAT 10 Appendix PRINTING TEST CARD 11 PRINTING A SAMPLE CARD 14 Appendix CLEANING lt i 18 CLEANING SYSTEM 19 CLEANING THE PRINTHEAD 20 CARD CLEANING CARTRIDGE 21 TROUBLESHOOTING 23 TECHNICAL SPECIFICATIONS 29 APPENDIX A MAGNETIC CARD STRIP ENCODER 33 APPENDIX B SMART CARD CONTACT STATION 36 APPENDIX C ACCESSORIES AND SUPPLIES 38 RIBBONS iode tind Pest iss ep rreraren 38 ap 39 ACCESSORIES 5255552 erdt ee et 40 VI Getting started gt rinting card Cleaning roubleshooting Specifications E gt gt i GETTING STARTED UNPACKING YOUR CARD PRINTER Your P320i printer ships a carton and protective anti static bag Keep all packing material in case you need to move or re ship the printer While unpacking inspect the carton to ensure that no damage occurred during shipping Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer Getting started rinting card Cleaning rou
17. through this slot The Card Cartridge must be empty for manual card feeding to work properly For one at a time printing feed cards through slots on side of Feeder Do not feed more than one card at a time Pabut Getting started rinting Cleaning roubleshooting Specifications Appendix A Appendix B gt i 11 PRINT A TEST with ribbon cards loaded your P320i printer CARD is ready to print To check the operation of the printer you should print a test card 1 When the printer displays READY press the Menu Button Left until the LCD screen shows SELF TEST CARD 2 Then press the Select Button Right once to SELF TEST CARD TEST PATTERN and once more to process 3 A test card will print after a few seconds LCD display will show printing status This is an example of the test card When the LCD displays SELF TEST CARD TEST PATTERN press the Next button to SELF TEST CARD PRINT PARAMETERS press the Select button to print a test card with the parameters Serial number L720 00000000 Laminating counter 000000000 Timing Lamination 10 085 Cooling 00 050 Cassette Lowerti Lamination ONG 00101 XXXXXX 00221 Getting started 5 rinting card Cleaning roubleshooting Specifications E gt gt i Printer Me
18. 0in Radius 85 72 0 ssm 0 125in 3 18mm 0 009 0 034in 0 23 0 84mm ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD T EN t 0 218in 5 54mm max MAGNETIC STRIPE 0 0 115in TEN lt 15in 2 92mm CHIP POSITION FOR SMART CARD 0 221 in 5 62mm max gap 0 218 in 5 54mm Max 0 623 15 82 0 790 21 87mm 2 I 0 782 19 87mm Min 0 403 in 10 25mm Max Getting started Cards rinting card Cleaning roubleshooting Ribbons Specifications E gt Overlay varnish gt i Interfaces M echanical Electrical 31 Types PVC Composite width length ISO CR 80 ISO 7810 2 125 54mm by 3 375 86mm Option Magnetic Stripe ISO 7811 Option Smart Card ISO 7816 2 thickness 0 76mm to 1 524mm Feeder capacity 100 cards 30 mil Output Hopper capacity 100 cards 30 mil Monochrome 1000 cards roll Monochrome colors black red blue green silver gold white K resin O 500 cards roll K dye 0 500 cards roll YMCKO 350 cards roll Thermal transfer 4 microns thick Clear and holographic options Clear Genuine Secure Hologram Custom Hologram Centronics Parallel Standard USB port Optional e Length 16 68 426 35 mmt Depth 10 01 254 31 mmt Height
19. ONS Ribbons for full color printing See Appendix C The Resin Thermal Transfer Dye Sublimation ribbons and monochrome ribbons are rinting a card specifically designed for your P320i Printer For optimum performance and printer life gt Print Head use True Colors ribbons Cleaning DO NOT TOUCH the print head or electronic roubleshooting components on the print head carriage pe Discharges of electrostatic energy that S ifi accumulates on the surface of the human body pecifications or other surfaces can damage the print head and Bst REI other electronic components used in the device Appendix A a Appendix B gt i 1 Remove ribbon from packaging 2 Open cover and press down on the print head unlock lever to open the print head carriage The print head carriage will pop open Continued on next page Getting started Operation Ex rinting acard SUPPLY SPINDLE Cleanin 9 3 Load ribbon onto the supply spindle under SS Sa print head carriage and empty core with tape roubleshooting attached onto the take up spindle flange side in el Make sure the ribbon comes off of the top of the pecificati n supply spindle and feeds to the top of the S XN take up spindle Appendix A TAKE UP SPINDLE a 5 CLICK Appendix B 4 Push down on the Print Head Loc
20. Specifications SRS Cleaning Supplies Appendix A Cig z 105909 169 Premier Cleaning Kit 25 swabs 50 cards Appendix B 105912 003 Adhesive Cleaning Roller Kit set of 5 105912 002 Cleaning Cartridge complete 105909 055 Cleaning Card Kit of 100 cards Appendix 105909 057 Cleaning Swab Kit box of 25 swabs 980081 001 Pseries Programmer s Manual English only 980264 001 P320i Maintenance Manual English only 105576 003 CD ROM Windows Driver Wizard User s manuals 806503 001 Card Punch slots card for lapel clip 104527 001 Lapel Clips pack of 100 clips Pabut Getting started World Wide Sales and Support Zebra Technologies Corporation Operation Eltron Card Printer Products 1001 Flynn Road 5 Camarillo CA 93012 8706 USA rinting a card 805 579 1800 Gee Fax 1 805 579 1808 Toll Free in US 800 452 4056 Cleaning e mail cards eltron com xe n Zebra Technologies Corporation roubleshooting Eltron Card Printer Products Europe Middle East Africa lee m The Valley Centre Gordon Road High Wycombe Buckinghamshire HP13 6EQ England Specifications Phone 444 0 870 241 1527 Fax 444 0 870 241 0765 e mail eurosales eltron com Se Zobit Technologies Corporation A dix B Eltron Card Printer Products France ppenaix 50 56 rue Marcel Dassault 92100 Boulogne Bil
21. al socket of the proper voltage and type 4 Attach interface cable to printer and computer and then secure 5 Switch power on CAUTION Intermittent or unpredictable operation may occur from unsecured connectors If damaged the power cable must be replaced by an exact equivalent Getting started D gt rinting a card Cleaning roubleshooting Specifications E gt gt i P 320i PRINTER The following shows the features found on your FEATURES P320i Printer STANDARD FEATURES Print Head Print Head Unlock Lever Manual Holder A Card Output Hopper Card Feeder 5 6 LCD Display Card Thickness Control lever Card Cleaning Cartridge OPTIONAL FEATURES A Magnetic Encoding Station B Smart Card Contact Station ONAN ARWNE art Se Ei PLEASE NOTE Any blue items inside the printer can be operated by the user P 3201 SECURITY Your P 320i Plastic Card Printer comes equipped with several security features For FEATURES information on the hardware lock and key Passcode electronic lock or the TrueSecure Varnish Image Printing please refer to the P320i Security Features supplement document Contact your management or authorized dealer for more details Pabut Getting started LOADING i Series Printers require the use of iSeries RIBB
22. ate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference s by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The user may find the following booklet prepared by the Federal Communications Commission helpful How to identify and resolve Radio TV Interference Problems This booklet is available from the U S Government printing Office Washington D C 20402 Stock No 004 000 00345 4 Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Eltron may cause harmful interference and void the FCC authorization to operate this equipment INDUSTRY CANADA NOTICE This device complies with Industry Canada ICS 003 class B requirements
23. bleshooting Specifications E gt gt i 2 Make sure the following items included with your P320i printer CARD CLEANING CARTRIDGE CD Rom With drivers Wizard amp User s manual OPERATOR HELP GUIDE Not Shown If any items are missing please contact your dealer To reorder please refer to Appendix C of this manual Pu puttk ng started gt Operation Gett rinting a card Cleaning roubleshooting Specifications i S gt gt i PRINTER INSTALLATION The following will guide you through the installation of your P320i Printer CAUTION Limit AC power supplied to the P320i to 110 230 volts 60 50 Hertz for an associated 800 400 milliamps Limit excess current draw to 16 amps or less using an associated circuit breaker or other such device Never operate the printer in a location where operator computer or printer can get wet Personal injury could result The electrical security of the printer is based on the reliability of the mains power source 1 Place the printer in a location that allows easy access to all sides The printer should never be operated while resting on its side or upside down 2 Place the printer s power swith in the OFF 0 position 3 Insert the power cable into the printer power Socket and attach to grounded electric
24. d carriage The Print Head will move up A2 Check ribbon is properly rolled on ribbon cores A3 Push down on the Print Head Lock Lever until an audible click signals the locked down position A4 Ribbon will automatically synchronize A5 Print again 1 cover and press down the Print Head Unlock Lever to open the Print Head carriage The Print Head will move up B2 Push down on the Print Head Lock Lever until an audible click signals the locked down position B3 Ribbon will automatically synchronize 4 again C1 Use a different supply of cards D1 Perform a cleaning of the Print Head see 4 2 Cleaning the Print Head D2 Replace Cleaning Roller see Cleaning Cartridge Getting started e No printing on the card Possible Cause A Ribbon may not be installed in the printer B Cards may not meet specifications 5 rinting a C Cable on Print Head may be disconnected PS es Ss a D Print Head elements may be scratched or burnt Cleaning aS Saal gt Solution roubleshooting A1 Check for ribbon in the printer Specifications B1 Use a different supply of cards C1 Power off the printer and check the Print Head cable connections D1 Call Service for Print Head replacement information E gt Appendix gt i For optimum print quality always keep cover of the printer closed except during ribbon loading and card thickness control procedures
25. ences 3 In the Ribbon section the ribbon type is automatically detected and enabled for you 4 In the same tab go to Black Panel area and select Text Only This option allows the text printing using the Black Resin Panel from the Color Ribbon Getting started m Printing a sample card Follow the steps to print your first card 5 Go to the Microsoft Word Software nntingacard If the printer was not selected as the default printer go to the File menu Cleaning and Select Printer and choose Eltron P320i Card Printer in the printer names list Then Close the print dialog box roubleshooting Come back to File menu and choose Page Setup ificati Select Paper Size tab and in Paper Size choose Card Then select the SF du orientation landscape End Appendix A Go to Margins tab put the Top Bottom Left and Right margins with O Pee Mane Appendix B Press OK to close Page Setup window The card appears on the screen gt i Design with both black and colored text and with colored pictures see example below 7 7 7 SAMPLE CARD M CHRIS JONES SALES DIRECTOR Buld the World with us Http artworld com Once you are ready to print go to File and point Print The printer will feed in a card and start printing the data download time will vary depending on the complexity of the card design and the processing speed of your computer
26. inting To show the type of ribbon installed It may not match the ribbon physically installed until the installed ribbon has been selected through the driver Offset X aa Y bb To show the X print location offset value in pixels aa To show the Y print location offset value in pixels bb Mag Option cccc To show the setting of the magnetic encoder as cccc which can be HICO high coercivity LOCO low coercivity NONE no encoder present Color Parameters To show the intensity values of Yellow Y Magenta M and Cyan C panels and contrast value of Black Resin K Panel seet GO TO MAIN MENU Getting started 5 rintingacad Cleaning roubleshooting Specifications E gt gt i PRINTING A SAMPLE CARD Printing with the P320i Printer requires the Windows Printer Driver your card design issuing software or printer command level programming through the printer interface The P320i Card Printer be used with any Windows 95 98 Windows 2000 or Windows NT 4 0 sotware application program using the drivers provided on CD with the printer This section contains information on the printing of a sample card in color using the 5 panel color ribbon YMCKO and the Windows Printer Driver Getting started To install the P320i Printer Driver Automatically on all Operating Systems Use the Eltron Install Wiza
27. k Lever until an audible click signals the locked down position gt i 2 5 Close Cover Please note that the ribbon automatically synchronizes whenever the print head lock down occurs The ribbon specifications will be sent to the printer and the driver parameters will automatically be set Getting started gt rinting a card Cleaning roubleshooting Specifications E gt gt i LOADING CARDS help you load print and collect cards the P320i is equiped with the following items A CARD CARTRIDGE For loading cards 1 Open Feeder door 2 Install cards into Cartridge 3 Close Cartridge DO NOT bend cards or touch print surfaces as this can reduce print quality The surface of the cards must remain clean and dust free Always store cards in an enclosed container Ideally use cards as soon as possible If cards stick together carefully shuffle them See Chapter 6 Technical Specifications for card requirements and capacities Getting started 5 rinting card Cleaning roubleshooting Specifications E gt gt i INSTALL CARD CLEANING CARTRIDGE This item is used to clean the cards entering the printer amp 1 Remove Card Cleaning Cartridge from packaging Peel protective wrapper from adhesive roller 2 Open Printer cover and remove the ye
28. laced by the user roubleshooting Note Products returned must be packaged in the original or comparable packing and shipping container In the event equipment is Specifications not so packaged or if shipping damage is evident it will not be accepted for service under warranty Surface transportation charges for return to customers in the continental United States is paid by Appendix A Zebra Otherwise Zebra pays CPT carriage paid to nearest airport pu S E customer pays customers duties taxes and freight from airport to Appendix B destination If Zebra determines that the product returned for warranty service or replacement is not defective as herein defined the customer will pay all handling and transportation costs Printheads Since printhead wear is part of normal operation the original printhead is covered by a twelve 12 month warranty Warranty period begins on purchase date To qualify for this warranty the printhead must be returned to the factory or to an authorized service center Customers are not required to purchase Zebra supplies media and or ribbons for warranty qualification However if it is determined that the use of other manufacturer supplies has caused any defect in the printhead for which a warranty claim is made the user is responsible for Zebra s labor and material charges required to repair the defect The warranty becomes void if the printhead is physically worn or damaged als
29. lancourt France Phone 33 1 55 20 93 93 Fax 433 1 55 20 93 99 _ e mail frsales eltron com Zebra Technologies Corporation Eltron Card Printer Products Latin America 6175 NW 153rd Street Suite 121 Miami Lakes FL 33014 USA Phone 1 305 558 8470 Fax 1 305 558 8485 e mail latinsales eltron com Zebra Technologies Corporation Eltron Card Printer Products Asie Pacifique 1Sims Lane 706 11 387355 Singapore Phone 65 84 20 322 Fax 465 84 20 514 e mail asiasales eltron com CORPORATE HEADQUARTERS Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills IL 60061 3109 USA Phone 1 847 634 6700 y FAX 1 847 913 8766 IN e mail sales Zebra com AZ Zebra Technologies Corporation 41
30. llow reminder tape from the location for the Cleaning Cartridge 3 Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place Getting started gt rinting a card Cleaning roubleshooting Specifications E gt gt i C CARD THICKNESS CONTROL LEVER This item is operated by the user to prevent more than one card feeding into the printer at the same time and causing a jam Open Cover and adjust lever to correct position Repeat for different card thickness Factory setting is for 30mil 0 762mm card thickness See diagram below Card Thickness 60mil 1 524mm to 50mil 1 27mm B 40mil 1 016mm C 30mil 0 762mm Start at lowest position and move lever up to match card thickness For other card thickness start lever at lowest position and move up until cards feed D CARD OUTPUT HOPPER For collecting printing cards Install Card Output Hopper onto printer by hooking over bottom edge of card exit aperture Getting started rinting card Cleaning roubleshooting Specifications E gt gt i FEEDING ONE CARD AT A TIME A Manual Feed Slot is available on the size of the Card Input Hopper for feeding single cards Cleaning Cards are fed manually
31. me printing Never use a sharp object to scrape deposites from the print head Permanent damage will result Getting started CARD CLEANING rinting a card CARTRIDGE 5 Cleaning roubleshooting Specifications E gt gt i 21 Your P320i Printer also has a Card Cleaning Cartridge This item cleans the cards entering the printer To ensure print quality the cleaning roller requires periodic replacements WHEN TO MAINTAIN Replace the cleaning cartridge roller each time you install a new ribbon A cleaning roller is included with every True Colors ribbons If a cleaning card will be run use the Cleaning Card before replacing Cleaning Roller HOW TO MAINTAIN 1 Open Cover and locate Cleaning Cartridge 2 Gently remove by rotating up and away from printer Continued on next page Getting started gt rinting a card Cleaning roubleshooting Specifications E gt gt i 22 3 Remove Cleaning Roller from Cartridge and discard 4 Install new Cleaning Roller into Cartridge To avoid contamination always hold the Cleaning Roller assembly by the ends 5 Carefully peel off wrapper from new Cleaning Roller while in Cartridge 6 To replace Cartridge into printer Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on
32. nu information The printer is equipped with a LCD Display and two key buttons which gives access to printer menus Press the Menu button to enter the Menu Mode Menu Button b d Clear Button NEXT EE gt SELECT The top line display shows menu information The second line of display clarifies the function of the two NEXT and SELECT key buttons relative to the current menu item The printer will return to READY Mode if either of the two key Buttons is not pressed within ten seconds of entering Menu mode See next page P320i LCD Menu Tree If the printer is equiped with a Magnetc Stripe Encoder Q 8 3 rinting Cleaning roubleshooting Specifications i E gt gt i Pabut SELF TEST MENU w PRINTER Next DEFAULTS 54 Ribbon type Reject Box Status To show teh number of cards remaining in the reject box CLEANING seet GO TO MAIN MENU Selec MENU CLEAN PRINT HEAD Next To clean the Thermal Print Head and card transport system To run CLEAN MAG HEAD cleaning To clean the magnetic Encoder Head Seed GO TO MAIN MENU PRINT PARAMETERS To print a test card showing the operating parameter settings of the printers MAG PARAMETERS To print a test card showing the operating parameter settings of magnetic encoder GO TO MAIN MENU To run pr
33. o if it is determined that failure to follow the preventive maintenance schedule listed in the User s Guide has causes defect in the thermal printhead for which a warranty claim is made Spare Parts All parts maintenance kits options kits and accessories are warranted to be free of defects in material and workmanship for 90 days except where otherwise denoted from date of purchase This warranty T become void if the item is modified improperly installed or used or damaged by accident or neglect Pabut Getting started Operation rinting a card Cleaning roubleshooting Specifications E gt gt i DECLARATIONS OF CONFORMITY C European Council Directive Compliance to Standards 89 336 EEC aE modified by 92 31 EEC and 4 4 Immunity to EMC Directive EN 500082 1 1992 Electromagnetic 93 68 EEC Disturbances 73 23 EEC modified Low voltage by 93 68 EEC Directive EN 60950 Product safety Model P320i conforms to the following specification FCC Part 15 Subpart A Section 15 107 a and Section 15 109 a Class B digital device This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses ans can radi
34. pendix A Cleaning Alert The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out See Chapter 4 sooucres Getting started Print Quality Issues Operation This section will help you resolve print quality problems The print quality is dependent on several factors The two most important factors that will increase your print quality are cleanliness and card stock To diagnose and rinting a card fix print quality problems follow the troubleshooting procedure below Cleaning Small spots appear on the printed card with a non printed e area or a different color roubleshooting Possible Cause z D A Contamination on the card surface Specifications B Dust inside the printer and or dirty a Appendix gt Solution Appendix B 1 that cards are stored in a dust free environment A2 Use a different supply of cards Appendix B1 Perform a Cleaning of the printer see Cleaning section B2 Replace Cleaning Roller see Cleaning section There are non printing horizontal lines white on the card surfaces gt Solution 1 cover and press down the Print Head Unlock Lever to open the Print Head carriage The Print Head will move up A2 Check that the ribbon is properly rolled onto the ribbon cores and there are no wrinkles in the ribbon A3 Push down on
35. rd To ensure the accuracy of driver installation it is recommended that you nntingacard use the Eltron Install Wizard that is provided with your documentation CD Cleaning Always make sure that USB is NOT connected before running the installer roubleshooting Specifications The Wizard will E gt Checkto see which operating system you are using Appendix B b Delete previous version of the driver and clean up any necessary Registry entries gt i c From the main menu of your documentation CD select your desired language and then select DRIVERS from the subsequent menu The Install Wizard will walk you through the appropriate steps On NT systems ensure that you have administrative privileges to perform this installation or contact your IT department Getting started nntingacard Cleaning roubleshooting Specifications E gt gt i 16 Set Printer Driver Options The P320i Printer screen appears Change the options as follows 1 the Device Settings tab the magnetic encoder feature is automatically enabled If you need to change settings for a Magnetic Encoder select Magnetic Encoder settings button 2 the Advanced tab select card orientation Landscape or portrait Select Landscape in NT this is located under Document Defaults In Windows 2000 it is located under Print prefer
36. rinter connects the Smart Card Contact Station to the female 9 Appendix B connector the rear of the printer An attached external Smart Card Programmer Appendix C can be used to program Smart Card chips a SMART CARD CONTACT POINTS avo e C2 Reset Lema C5 GND SMART CARD CONTACT POINTS C6 Vpp C7 I O C8 RFU GND when chip is at station Refer to the Card Printer Programmer s Manual for complete programming information DO NOT position printing over the Smart Card Chip 37 Getting started rinting card Cleaning roubleshooting Specifications S gt gt i 2 APPENDIX C Acessories amp supplies Please contact your Eltron dealer to place an order for accessories and suplies RIBBONS The following ribbons may be used in the P320i Printer Monochrome Resin Ribbons Sold by the Roll 800015 401 Black 1000 images 800015 402 Red 1000 images 800015 403 Green 1000 images 800015 404 Blue 1000 images 800015 406 Gold 1000 images 800015 407 Silver 1000 images 800015 409 White 1000 images 800015 485 Scratch off Grey 800 images Color Ribbons Sold by the Roll 800015 440 5 Panel Color Ribbon YMCKO 200 images 800015 540 5 Panel Color Ribbon YMCKO 330 images 800015 445 4 Panel Color Ribbon YMCK 250 images 800015 545 4
37. the Print Head Lock Lever until an audible click signals the locked down position A4 Ribbon will automatically synchronize A5 Print again Possible Cause A Ribbons is not correctly positioned B Print Head may be dirty C Print Head elements may have been damaged e g scratched or burnt B1 Perform a Cleaning of the Print Head see 4 2 Cleaning the 26 Print Head C1 Call service for Print Head replacement information Pabut Getting started rinting card Cleaning roubleshooting Specifications E gt gt i 27 Poor Print Quality Possible Cause A Ribbon may have been stored improperly or is damaged B Cards may not meet specifications C Contrast and or Intensity may be set to values which are too high D Dust or embedded contamination on elements of the Print Head Solution A1 Change ribbon and print again B1 Use a different supply of cards C1 Adjust Contrast and or Intensity values in software D1 Perform a cleaning of the Print Head see Cleaning the Print Head Printing is blurry Possible Cause A Ribbon may not be correctly positioned B Ribbon may not be synchronized on the correct color panel position C Cards may not meet specifications D Dust inside the printer and or dirty Cleaning Roller Solution 1 cover and press down the Print Head Unlock Lever to open the Print Hea
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