DaProSystems` Mobile System
Contents
1. 193 Main Sireci 555 2222 Number DaProSystems Software for Public Safety DaProSystems Mobile System User s Manual VIEW CALL HISTORY The View Call History allows users to access the records of all CAD calls There are two ways to search the records by call number and by date range searching by Date Range The system can search all historical records However search results are limited to a seven day date range For example a user could search for records in 2005 by indicating a week s time period within that year The system can only load results one week at a time due to the volume of records and bandwidth considerations Call History E Call Number 01 20 2014 16 17 34 2 01 25 2014 16 17 34 Date Range _ L Agency RECV Type Address Call No Click on the row of the desired call to see more details about that call SEARCHING BY CALL NUMBER The system can also search historical calls by the call number Click the circle next to Call Number and type in the call number To view the details of the call click on the row of the calll Call History Call Number 2014 000005 Date Range Agency RECV Type Address Search CallNo Y Da ProSystem S Page 38 of 57 Software for Public Safety DaProSystems Mobile System User s Manual MESSAGING DaProSystems Mobile System includes a messaging feature to enable communica2. Mobile System User s Manual OFFICER INITIATED This quick action button allows a user to conduct Officer Initiated calls Any call where the mobile user creates the call him or herself instead of Dispatch creating the call is considered an Officer Initiated call There are many fields that can be filled in A blinking red box indicates that the field must be filled in and or has invalid data entered For an Officer Initiated call the street number and the street name Is required in order to submit the information Additionally the user can select a call type as well as enter comments ATT BE ATTEMPTED B amp E ATT R ATTEMPTED RAPE ATT S ATTEMPTED SUICIDE BAR BAR CHECK BE C B amp E COMMERCIAL BE R B amp E RESIDENTIAL BOL LOOKOUT MESSAGE BOMB BOMB THREAT RAY ana 7 ROY GNM IMII AMDI IS Elida Click SUBMIT to integrate the Officer Initiated call with CAD The user will be directed to the CAD screen and a popup will appear indicating that the user is disoatched on a call Y DaProSystems A Software for Public Safety DaProSystems Mobile System User s Manual Day Night This quick action button allows the user to change the colors of the Mobile System in order to accommodate changing light conditions Click the DAY NIGHT button to change the colors Registration Queries Driver Queries Stolen Article Query Stolen Gun Query Stolen Boat Query HazMat Query Results License fs Mie
3. Mobile System User s Manual SEARCH Click on the SEARCH button on the side of the screen to access DaProSystems Mobile System s search functions This portion of the system allows users to search for information about an individual they encounter There are no blinking red boxes on this screen This means that there is no required information and the user can search by any demographic they choose There are many different ways to search including by name Person Search Name Begins With Contains Da ProSystem S Page 46 of 57 Software for Public Safety DaProSystems Mobile System User s Manual There are two options when typing in a name to search The user can choose to search by Begins With or Contains NAME SEARCH BEGINS WITH For this search the user only needs to know what the name begins with For example if the users knows an individual s last name begins with a J they can click the BEGINS WITH circle type in a J and click SEARCH 788 80 2379 788 08 4997 888 99 3333 Additionally typing Smith would return all individuals with the last name Smith or whose last name starts with Smith Once the correct names are returned click on the name to view the details of that individual Y DaProSystems Software for Public Safety DaProSystems Mobile System User s Manual Clicking on a name will bring up a summary of the person s records In the picture above Joyc
4. elo eo 0 e pre 1 AAA EE E o O 49 A 0 E E E 50 MODISE ho N E E o o no II eee ere 50 Navigation MP OSITIONS sasisicatnacssenstejatusencnixastvaubuotmneadeantumsbusseneaivaainorbustwasuivesustbuatensaavannnwiiuctesonndasteaubvaiaseads 50 NOMS VS aras 5 o A 53 Usage Note regarding Fire and EMS Mobile Uniits ccccsssccssscccssscccssscccssscccssscecessceeescceeescceeescs 53 Appendix A System Administrator cccsscccssccsescccescccesccnssccessccescecescccesccessccescecescecescesscceseesesceees 54 USAS AA 54 o rasta ease E A E E E E E E E E E E E T 59 O N O eaaa A A 90 BR HO E E o atenerenk 55 PSS STO eds 56 STUN REQUEST aia 56 Setup Fire OF EMS mobile units ansias 56 Y Da ProSystems Page 4 of 57 Software for Public Safety DaProSystems Mobile System User s Manual OVERVIEW DaProSystems Mobile System is a mobile field reporting software Our goal is to aid agencies by making field reporting as efficient and effective as possible HOWTO USE Til CUIDE We hope that this guide will helo your agency use DaProSystems Mobile System and understand all of Mobile s capabilities Mobile is ideal for use in the field because the system s unique features make managing field information simple This guide will teach you how to use Mobile and is intended to be a step by step guide to DaProSystems Mobile System QUICK LOOK DaProSystems Mobile System was carefully and purposefully designed
5. W ROSARIO B G SALINAS S P WHITE W W Subject Meeting Please be advised that there will be a meeting in the conference room at 07 00 next Thursday Make plans to attend ancel v 1 1 0 22920 Ctri H Shortcut Help Click the SELECT UNITS button to choose a recipient s All units that are part of the system will be disolayed The user can select one unit or multiple units Select the unit s to receive the message Then click FINISHED Officer Code 1269 Unit E TOW KOSTER P Officer Code 1330 Unit 1307 MYERS S Officer Code P663 Unit 1352 PETTY N Officer Code 1437 Unit 1437 COOKEA Type in the subject and the body of the message The mail message must contain a subject line and a body as indicated by the blinking red lines Spell check is enabled for the body Click SEND to send the message after all of the information is in the subject and the body DaProSystems A Software for Public Safety DaProSystems Mobile System User s Manual DELETING AND REFRESHING A MESSAGE Click on the message to be deleted and click the DELETE button To refresh the messages in the inbox click the REFRESH button and new messages will appear in your inbox SPELL CHECKING If a word is spelled wrong it will be underlined by a red wavy line Right click on the underlined word and choose the correct spelling of the word y Da ProSyste MSs Page 45 of 57 Software for Public Safety DaProSystems
6. hot hit the officer will be notified via visual and audible alerts please note audible alerts require computer soeakers and appropriate volume settings For example if an individual has an outstanding warrant on file in NCIC this information will come back in the form of a hot file Sender Date Time Location Type IVCIN 11 18 2013 11 21 STOLEN LICENSE PLATE Hot File Type STOLEN LICENSE PLATE STOLEN LICENSE PLATE Time 11 18 2013 11 21 20 AM Officer Unit 0001 WHITE W W 0002 Call Information Call Number 2013 000119 Call Type TRAFFIC STOP Call Location The user than has the ability to view more details about the call or they can dispatch themselves to the call Furthermore a user are acknowledge the hot file without acting on It by clicking CANCEL Y Da ProSystem S Page 30 of 57 Software for Public Safety DaProSystems Mobile System User s Manual OND To access dispatch information click on the CAD tab at the left of the screen This screen allows access fo information about live active CAD calls ACTIVE CALLS When the user accesses the CAD screen they will see a list of all currently active calls This information is updated automatically in real time without refreshing Unit Status Unknown TW DaProsystems CEJ Current Unit 0002 D O 1 1 O o 0 0 Active Calls Y Police Y Fire YIEMS i4 Sheriff YiTow Y Other ae l l Unt Agency RECV Ami Am
7. in the group will be shown Groups t ZoneA 4 oneB ROSARIO B G SALINAS S P SILVA B G spun VONESISALO JUAN Officer Code Unit DISPATCH Officer Code 0003 Unit 0028 SILVA B G Officer Code 0005 Unit 912 BOOKER T U Officer Code 0002 Unit 0004 STOKES G N Officer Code 0143 Unit 0012 GALLAGHER K Q Officer Code 0120 Unit 0024 MANNING P G opang dnog 3 syun SUunuo Broadcast Additionally users can chat with all online users and dispatch at the same time via the broadcast feature Click the BROADCAST button and a chat will begin with all users that are online Y DaProSystems del Software for Public Safety DaProSystems Mobile System User s Manual To access the mail function click the vertical mail button on the side of the screen All of the mail messages are displayed in the leff column READING A MESSAGE Click on the message to read if and view all of the details in the box on the right side of the screen 7 9 2013 6 01 52 AM Sent 11 15 2013 3 42 37 PM From MANNING P G Please be advised that there will be a meeting in the conference room at 07 00 next Thursday Make plans to attend Demo Today Page 43 of 57 DaProSystems Software for Public Safety DaProSystems Mobile System User s Manual SENDING A MESSAGE Click NEW MESSAGE to begin a new mail message ta Dy nCucten t D oS Jar ht i Mail To CHANG K W GALLAGHER K Q GUTHRIE S
8. right side of the screen Y Da ProSystem S Page 50 of 57 Software for Public Safety DaProSystems Mobile System User s Manual NAVIGATION STYLE The user can choose how the navigation buttons i e Info NCIC CAD etc appear on screen The navigation buttons can appear in a ribbon style or a control style Click the RIBBON STYLE circle to make the navigation buttons appear stacked horizontally PAN Unit Status Unknown 3 DaProSystems _ Current User NORRIS C Officer N999 Connected 1 3123 PM QO Current Unit 0003 User Settings Mobile Preferences CAD Settings Agency Settings casacas d l igati itio Select whether the navigation panel should be docked to the left or right Dock to Left Dock to Right DaProSystems Software for Public Safety DaProSystems Mobile System User s Manual Click the CONTROL STYLE circle to make the navigation buttons appear vertically stacked dk DaProSystems Mobile Client PS Unit Status Unknown Y DaProSystems ES Current User NORRIS C Officer N999 Conmecind 131 55 PM QO iS Current Unit 0003 User Settings Mobile Preferences CAD Settings Agency Settings Terminal Requests ion Positio Select whether the navigation panel should be docked to the left or right 9 Dock to Left Dock to Right User Admin Hint This setting is best for touch screen devices because the buttons are bigger DaProSystems did Software
9. 2013 E Criminal Purpose VIN Query Query y 4 Unit Status Unknown x DaProSystems ma Software for Public Safety Current User NORRIS C Officer N999 Connected 10 01 40 AM O Current Unit 0003 Unit Status T Stop Officer Initiated Enroute Arrived ransport Enroute Transport Arnved Cleared Comment Day Night Lock VCIN NCIC Connection Status R d d BEE m User Admin The night coloration is intended to be easier to see during the nighttime The day coloration is intended to be easier to see during the daytime DaProSystems an Software for Public Safety DaProSystems Mobile System User s Manual LOCK This quick action button is a built in security feature It allows a unit to lock the system and subsequently requires password authentication to re enter the system This secures the system if the officer is going to step away from the terminal and or if he or she wants to insure that other individuals are unable to see the data displayed on the screen Please note that popup notifications will still display if the unit has been dispatched to a call or if a hot hit has been returned e Click the LOCK button and the system will lockdown Click UNLOCK and type in the password to unlock the system Additionally the user has the option to click Logoff if they no longer need to access the system When the user unlocks the system it will retu
10. C Chat Window Ctrl L Info Panel Ctrl T Traffic Stop Ctrl Shift M Message Window Ctrl N NCIC Panel Ctrl O Officer Initiated Ctrl shift N New Conversation Ctrl D 1 AS j gt PIO E APTA r Ctrl Shift B Broadcast Message Ctrl M AN ROO AR i MEJO Ctrl H will bring up a list of all of the short cut functions By utilizing shortcuts the user will reduce the amount of time spent switching between the mouse and keyboard therefore increasing the efficiency of task completion An example of a shortcut is the Request for Assistance shortcut If an officer is in need of assistance they can simply click the F11 button After Fl 1 button is pressed a message will be sent to all online units and dispatch as seen on the following page Y DaProSystems Software for Public Safety DaProSystems Mobile System User s Manual On Duty View Current Call GD GD GED GD GD CED gt ION N 4 N fa gt ON ZN gt Active Calls Unit Agency RECV Alarm1 Alarm2 Enroute Arrive Trans Enroute Trans Arrive CLRD Return Stn Type Address Call No Police Fire EMS Sheriff 4 Tow Other Name Unit Date Time SILVAB G 0028 11 15 2013 3 51 15 PM Time 11 15 2013 3 51 15 PM Officer Unit 0003 SILVA B G 0028 Call Information Call Number 2013 000078 Call Type SHOPLIFTING Call Location 000195 CONSTON AVE View Call Cancel When another online unit re
11. NIT STATUS button Unit Status Unknown Y DaProSystems CED for Public Safety Day Night Current User NORRIS C Officer N999 Connected 1 51 44 PM Q Current Unit 0003 Unit Status T Stop Officer Initiated Transport Enroute Online Units Unit Number Name Officer Code Current CFS Cell Connection Status Select Status Unknown Available Dispatched OutOfVehicleAvailable OutOfVehicleUnAvailable Transport Unavailable A window will appear with status options Click the appropriate option and the status will automatically be updated Da ProSystems Page 12 of 57 Software for Public Safety DaProSystems Mobile System User s Manual T STOP This quick action allows a user to directly enter the information needed to conduct a traffic stop Click the T sTtOP button to enter traffic stop information License XY Z 1234 Es VA Virginia U S State z Submit Cancel Fill in the appropriate information If a red blinking border surrounds a field it is an indicator that it is a required field that has not been entered yet and or that invalid information has been entered When conducting a traffic stop only the street name is required Next click SUBMIT and the T Stop will be entered as a CAD call The user will be directed to the CAD screen and a popup will appear indicating that the user is dispatched on a call Y DaProSystems a Software for Public Safety DaProSystems
12. Y DaProSystems Software for Public Safety DaProSystems Mobile System User s Manual DaProSystems Mobile System User s Manual Table of Contents O y APRO o o E E EE 5 ROW TOOU CIN QUICS arado de idcias 5 AE AAA 5 PE E E S E ra 5 o PPP e o A 5 Lolo SCS SINS es acces sacs O nn ssauens sn aceusanteasseadscacsonenen 6 SSI FOSO ardid 6 Be e oi O o 0 E eielececouassentnedeoeaconaeeeane 7 BRASA o e o BNO E 8 PERE Bote O O y POPE OU UU oO E E 9 A o O A 7 POY PPP esa aes cece ae a ENE acne eee E EEE AN 9 Mi oo APA re E nn E E E 10 A O no 11 FTI SHE ONC eq PAN o AP o E EE A 11 IA y EI a o T E 11 IF ie 1 Do E o nn o A e Oo O E 1 QUICK e eo BUNOS A E e UE A ENERE 12 General Quie Cs pis urna clarins 12 A ts oseueleceseact E seqnenetantonse ls aeeaclectense ac 12 Es oes ceca A II II A PI ANAA A AES A A 13 A o ee Tt er rr ee cer ee eer er er ee 14 LS OO cece age ce A ee anes A sae anes A 15 EES LIEI E A PP E A E EO E EEN A E E A E T E A T 16 CAD HECE GUCK ACION pacesci screeners EA E EE 17 O A e BOO ENAA AE AEN A E A ees 17 P O E o o a A 17 ios o AAPP e e e PE E MIA 17 MAMAS DO ATC O ia 17 RH AP Pe PR te E secon es msec ten aca See E E E E 18 A A 18 AE o AA e E E A E E E E aaceeneeten 18 Y Da ProSyste ms Page 2 of 57 Software for Public Safety DaProSystems Mobile System User s Manual SMOC IS oe copie cece o as cusceussasisne scat ouesusnehyceusssseisintsate actus aeaceesabsaeusesacedei
13. c Safety DaProSystems Mobile System User s Manual ADDING PERSONS TO A CALL When a user initiates a call a user can add a person to the call while the call is active A user may only add people to his or her own officer initiated call The sign in the people section of the call details screen will be enabled Click the sign and a new row will be generated where data can be entered Select the type of person complainant suspect victim or witness from the drop down menu or begin typing to auto fill The box Tab to the person box to add the name of the person The name must be entered in the same format as used in other portions of the system The format is the last name followed by a comma and the first name without any spaces between them i e lastname first Here is a specific example Smith John C V S WN Name Phone PID ADAMS JOHN PAUL 540 555 1212 00020224 Once the name is entered into the system a dialogue with possible person matches will pop up based on the agency s records to allow the user to select an existing name record if available a aL A E aap q d y e DPS Mobile Name Reconciliation E ADAMS JOHN PAUL aka FATBOY ARMED ASSAULT RISK DOB 1 1 1960 TEST ALERT SSN 222 33 5555 1234 Elm Avenue Roanoke VA 24018 WARRANTS When the user clicks on a potential match that person s details will be shown and the officer will be notified of potential alerts such as outstandin
14. ceives the request for assistance they can dispatch themselves to the call and will have access to the details of that call i e address comments etc In addition to the screen notification an audible message will notify officers that a unit is in need of assistance The system will beep every 15 seconds until the request is acknowledged by the officer The audible and beep notifications persist even if an online user s system is locked BW DaProsystems RA el ete en ar If two or more officers request assistance the requests will stack up on the screen and the user can click on each request to see the information associated with that request call Y DaProSystems AA Software for Public Safety DaProSystems Mobile System User s Manual NCIC SCREEN DaProSystems Mobile System has full NCIC query capabilities Click the NCIC button from the main ribbon to access NCIC querying There are six NCIC query categories available in the system registration queries driver queries stolen article queries stolen gun queries stolen boat query and HazMat Query Each of these searches are accessed through corresponding tabs on the NCIC screen When on the NCIC screen on the far right of the screen under the quick action tool bar there is an icon that indicates VCIN NCIC connectivity A green check mark means the unit is connected and a red X means the unit is not connected Pa 2a a Registration Queries St
15. e DaProSystems Mobile System is compliant with CJIS advanced authentication requirements and password requirements Additionally the Mobile System has sateguards in place to make the deactivation of a mobile unit simple and swift in cases of lost or rogue terminals Y DaProSystems Page 5 of 57 Software for Public Safety DaProSystems Mobile System User s Manual LOGIN SCREENS After the system is launched the user will be directed to a login screen USER ID PASSWORD This screen is similar to most login screens and requires a username and password The system administrator will assign an initial password to each user upon account creation Upon initial login the individual user will have the ability to change their password Type in the correct username and password and click the LOGIN button to enter the system The next screen shows the unit s agency type unit number and agency ORI The user may only select an agency type that the system administrator has given that user permission to use Unit Type 1 Pouce Select Unit 000 3 HP CAPT CLAYTORADMIN m VA0430300 ABc BD REG DIV VA Unit Type Unit and ORI are preselected based on the last login If at last login the unit type was Police the system will automatically set the unit type as Police Y DaProSystems Software for Public Safety DaProSystems Mobile System User s Manual On the login screen is a count down until the ex
16. e Dora has an outstanding warrant and therefore the warrant is featured in the alerts column DPS Mobile Person Search 788 08 4997 Je 888 99 3333 F W JONESJANE M w JUV 20050101001 01 JOYCE DORA WARRANIS DOB SSN 788 08 4997 Roanoke VA 24018 Cancel S L Click the VIEW PERSON button to see even more details about the selected individual This will bring up detailed information about the person including personal information address and history Click the tabs to view the corresponding information Mornnatior Personal Address Employer info WARRANTS Name JOYCE DORA Y 00020240 Sex 788 08 4997 N Not Hispanic X ban DaProSystems dica Software for Public Safety DaProSystems Mobile System User s Manual NAME SEARCH CONTAINS For this search the officer only needs to know part of the name For example if a user knows an individual s name contains the letters son they can click the CONTAINS circle type son and then click SEARCH NAME SEARCH WITH THE FULL NAME This search follows the standard format of all name searches in the systems The format is as follow lastname first Smith John There are no spaces between any of the characters Please note that the more specific the search entry is the more restrictive the results will be For example entering Smith Johnny will return Smith Johnny Smith Johnny D but will not return Smith John Ther
17. e are many more options a user can search by including PID sex ethnicity race email adaress etc For example to search all white females in the records systems Select Female from the drop down menu in the sex field Next select white in the race field After the two search criteria are in filled in click SEARCH Y DaProSystems eet Software for Public Safety DaProSystems Mobile System User s Manual USER ADMIN The User Admin section allows users to maintain and change account settings and preferences Every user has access to mobile preference and CAD settings the other settings are available only to systems administrators This tab is available to all users including administrators This section allows users to adjust the way information is displayed on the screen Each individual user can change the navigation position and the navigation style These settings are saved and persist in future sessions whereas using the keyboard shortcuts to change layout settings are temporary NAVIGATION POSITIONS The user can choose if the navigation buttons i e Info NCIC CAD etc appear on the left or right side of the screen Click the DOCK TO LEFT circle to position the navigation buttons on the left side of the screen Yoropen DEE E O OE ion panel should be docked to the left or right o Left Dock to Right Click the DOCK TO RIGHT circle to position the navigation buttons on the
18. for Public Safety DaProSystems Mobile System User s Manual CAD SETTINGS This setting allows the user to control which type s of agency is seen on the CAD screen For example if a user only wants to see law enforcement units every time they are logged onto the system they can select Police and Sheriff Affer the two boxes are clicked only Police and Sheriff s calls will show up on the CAD screen unless the user chooses to also check the other unit types on the CAD screen during that session These settings are saved and persisted across future sessions whereas selection on the CAD screen is temporary DaProSystems Mobile Client y Current Unit 0003 User Settings Mobile Preferences CAD Setti ings Agency Settings Terminal Requests CAD View Settings Select which type s of agency calls to be seen by default on the CAD View Police Fire Sheriff Tow Other EMS SWeSSSeeeeecSSbeebescccecceccceeccossccs i USAGE NOTE REGARDING FIRE AND EMS MOBILE UNITS Fire and EMS units will see the listing of active calls displaying the call number address and call type Fire and EMS units cannot click to view full call details unless the following situations apply e His her unit is disoatched to the call e lf the global agency setting allows Fire and EMS units to view calls if other units of the same type are dispatched then the unit will be able to click and v
19. frecute Arrie oe Pie CARD Return Sta Type Call No The active calls are color coordinated to make it easy to differentiate between different types of calls Fire calls are red Sheriff calls are gold Police calls are blue EMS calls are green etc AGENCY FILTERS The individual user can choose which unit types are displayed in the active calls section via the check boxes above the active calls Uncheck the unit types that do not need to be displayed For example if you do not want to see active calls for tow units uncheck the box next to tow That information will be removed from the live feed of calls Conversely if the user wants to see information that is not displayed simply check the box next to the desired unit type COLUMN HEADERS All columns are sortable by clicking the column header The width can be manipulated by dragging the column borders to the desired width Click and drag the column header to a different screen location to reposition the order of the information DaProSystems Page 31 of 57 Software for Public Safety DaProSystems Mobile System User s Manual Each user has the ability to see the call details of every active call for any call for which they have appropriate permissions Click anywhere on the row of the specific active call to view the details The user will see people associated with the call and other units associated with the call Additionally users can dispatch themselves to the ca
20. g warrants and assault risks If that is the correct person click the USE SELECTED button and that individual will be added to the call details Da ProSystem S Page 35 of 57 Software for Public Safety DaProSystems Mobile System User s Manual If the desired person is not currently in the system a PID Master Name record can be created by clicking CREATE NEW PID button VIEWING PERSON HISTORY If there is a person associated with the call the user can access details about the person including demographic information address employer information and record history These sections allow the user view the history of the agency s prior dealings with that individual Click on the person icon on the right side of the screen to view the person history and a widow will pop up There are three tabs on this screen personal information address and history The personal information includes some demographics and alerts The address employer section includes the address of their work place and their home address The history sections show their records ARMED ASSAULT RISK TEST ALERT CIVIL lame ADAMS JOHN PAUL SSN 222 33 5555 N Not Hispanic 00020224 Y Da ProSystem S Page 36 of 57 Software for Public Safety DaProSystems Mobile System User s Manual Address Employer Info e Address Street 1234 Elm Avenue City Roanoke State VA Zip 24018 Phone 555 555 2345
21. identify which version of the software they currently are using The current version link is at the bottom left of the screen This will always be visible no matter where the user is in the system For example in the image below the current version is 1 0 0 82 The user can click on the version number for more information about the version they are using By clicking the user will see a popup listing all the new features and capabilities in that version DaProSystems diia Software for Public Safety DaProSystems Mobile System User s Manual SYSTEM INOFRMATION When a user logs into the system they will see status information along the top of the screen This information will stay at the top of the screen no matter where the user is in the system a On Duty a ye y ry k Unit Status T Stop Officer Initiated Day Night There are three different sections at the top of each screen that contain information about the user s status including user identifiers connectivity and duty status USER IDENTIFIERS On the top left of the screen the user s identification information is displayed This information includes unit status Current user and current unit Unit Status Sto Officer Inthated CONNEGIIVITY In the top center is a connection indicator A green check indicates that the user is connected and Is online This connection has a five second heartbeat This means that the connection retrieve
22. iew the full call details if another unit of the same type is dispatched to the call Fire and EMS units can view the name and phone number of individuals on the call but cannot view full Master Name details Fire and EMS units can also view the call log comments for calls on which they have permissions and can add additional call comments to calls to which they have been dispatched Y DaProSystems dica Software for Public Safety DaProSystems Mobile System User s Manual APPENDIX A SYSTEM ADMINISTRATOR In the User Admin section there are certain functionalities that are available only to system administrators including user settings agency setting and terminal requests Appendix This section allows system administrators to manage the accounts of individual users The system administrator can change passwords update cell phone numbers enter Social Security Numbers etc User Settings Mobile Preferences Agency Settings Terminal Requests Col aY leer elect User Officer Code 1437 Unit 1437 COOKE A Officer Code 1269 Unit TOW KOSTER P Officer Code 1330 Unit 1307 MYERS S Officer Code N999 Unit 4 0003 A E gee NORRIS C MU 1 Pouce Officer Code P663 Unit 1352 PETTY N a Clear Selection Y DaProSystems EE aa Software for Public Safety DaProSystems Mobile System User s Manual SELECT A USER To make changes to a user s account select the user from the list in
23. le System User s Manual STOLEN BOAT Click the corresponding tab from the NCIC page to run a Stolen Boat Query There are two required fields in a stolen boat query registration number and boat hall number Enter the registration number and the boat hull number in order to run a query Additionally the state field will be auto populated with the agency s state Click QUERY to complete the search Registration Queries Driver Queries Stolen Article Query Stolen Gun Query Stolen Boat Query HazMat Query Results License State WA Virginia U S State S HAZMAT Click the corresponding tab from the NCIC page to run a HazMat query Fill in the UNN number The red blinking box lets the user know the information is required to run a query The UNN is the four digit number that identifies the chemical being transported Click the QUERY button to begin a HazMat query Registration Queries Driver Queries Stolen Article Query Stolen Gun Query Stolen Boat Query HazMat Query Results UNN Number Y Da ProSyste MS Page 27 of 57 Software for Public Safety DaProSystems Mobile System User s Manual After a query has been submitted the results will appear on the results screen The results are color coded based on the type of query i e article driver boat etc DMV Reply VCIN Reply NCIC Reply JASON LARRY SMITH CUST ADDR 1002 LOGAN CT ROANOKE VA 24018 v 1 1 0 18862 Ctri H Sh
24. list of all the recipients that are in the active chat on the left side of the screen Y oros fa Chat Current Chat Units BOOKERT U STOKES E A BOOKER T U 335 PM Could one of you go get statements from the witnesses while I go talk to EMS GALLAGHER K Q 336 PM I m on it WHITE W W 3 45 PM WHITE W W has left the conversation Chat Syup UONPSISALVIO S Juan O 3 n a e Q o sc 2 a o lt Chat discussions are logged and retained for historical purposes and possibly subject to agency review and FOIA requests v 110 22920 Ctri H Shortcut Help Next type the message in the white box at the bottom of the screen and click SEND Y DaProSystems dic Software for Public Safety DaProSystems Mobile System User s Manual MULTIPLE PERSONS CHAT To chat with multiple people users can either select multiple users to chat with or create groups Once a group is created it will be saved Click New to create a group select the people to be included in the new group give the group a name e g night shift and click Save A new group will be created The group will now appear every time the user logs on The user can chat with a group the same way as chatting with an individual To chat with an existing group select the group and click GROUP CHAT For example in the image below the available groups are Zone A and Zone B By clicking on the triangle next the group a list of all the Units
25. ll access comments about the call view associated history view address associated with the call and view vehicles associated with the call SELF DISPATCH Users have the ability to disoatch themselves to the call To do so click the Dispatch button at the top of the call details screen Once the user clicks the dispatch button there is action notice The system will prompt the user to confirm that dispatching themselves is indeed what they intended to do Van Dri Cirat mm e Ja iucta gt T r A pe de de gt i A rd Lar ARCA E T Ji 7 a5 cnt e A A eal gt eh Se re ee Se PIC Say s ww Wr Confirm Click CONFIRM to complete the self disoatch process Y Da ProSyste Ms Page 32 of 57 Software for Public Safety DaProSystems Mobile System User s Manual COMMENT SECTION There are two portions of the comment sections existing comments and Add Comment If the user Is not disoatched on the call he or she cannot add comments Comments Dispatcher SYSA 07 24 2013 11 22 22 Caller reported that there was a fire last year around this same location Click the COMMENT button on the top of the call details screen to view existing comments All of the comments will be listed in the comment section Click on the individual comment line to view the entire comment Click the comment button from the call details screen to add a comment All of the current comments will be listed in the comment
26. me without any spaces between the character i e lastname first Here is a specific example Smith John HazMat Query Results Registration Queries Stolen Article Query Stolen Gun Query Stolen Boat Query Driver Name Query D hi 3 o amp E e Hint For boxes that require information the user can hover the mouse over the box to see specific details about the information required Y DaProSystems Page 25 of 57 Software for Public Safety DaProSystems Mobile System User s Manual STOLEN ARTICLE Click the corresponding tab from the NCIC page to run a Stolen Article Query Fill in the serial number to search for a stolen article Additionally choose a type code i e D for Disguised Gun from the drop down menu to narrow the search Click QUERY to complete the search Registration Queries Driver Queries Results STOLEN GUN Click the corresponding tab from the NCIC page to run a Stolen Gun Query Fill in the serial number of the gun which is required and indicated by the blinking red box Next choose the caliber i e 10 for a 10 gauge shotgun Additionally the model and make can be filled in The model can be typed in and the make can be chosen form a drop down menu Stolen Article Query Stolen Gun Query Stolen Boat Query HazMat Query Results Click QUERY to complete the search Y DaProSystems Page 26 of 57 Software for Public Safety DaProSystems Mobi
27. oes 19 NCG SCLC e e O o A TE E E 21 OS A iia 21 oi o O A A 22 WS STIG SGI 4 a PPP i oo ooo il A 22 LEO a E N AE e o II ES 23 DV O ere E E E E E E A E E E 24 is e E E E EEEE E EE E EE E 24 Diver name GUEY epera tse esaese escent e e e Ni UE 5 aanieonemes 25 o E o 26 Sie oi Ola APA AP 26 Se io ET eE o ER uE ee renee ee ee TA ee eee ee 2 FZ E E E A e A N 27 A A se pce es gene cece eee ees 28 A a a e PU O E E EE E AE O A A 30 occas gee coe no E e o E E 31 a A A PI 31 PO S TFI e E AE nce meusceceoesenadrese 31 COUTA o E 31 Soll e EA oo AE A 32 D E E 32 COMME ON E A EEA AA E EAN A EA A A 33 TO e AAEE AEA E AEA E A AE AA AAE 34 SN e o A OO nea 34 Adno EIS OMS ooo AAA Aqua 35 NASW E E O V a E E E E E E 36 VC F TO rr E E E E EEA EAEE EE A EE A EEEE EEA E EAEE OE 38 scac MS Dy DaI RONGO sirensis eanne e e o CO T Na E Ranei 38 SS CC Dy CdINOMDO o e CE CO 38 ISSO INN E T 39 A EPAI D EAEE En O EAE EA A A AEE AA EES 40 ieli oi a rra 4 MUIC DESONS N s TTE 42 o E E A A 43 Y Da ProSystems Page 3 of 57 Software for Public Safety DaProSystems Mobile System User s Manual By TS APP A 43 elote A A 44 Deleting and refreshing A MESSAGE ccccccsssssscccsssssssssseeececccccessseececcessssecessessesececessseeeecccesssecessessess 45 o OA N AA A A e 45 SEA A 46 SSC NCE o e o o i O E E T E T A T 47 Name sedich Degins Wili start 47 Name SS CIS aE E E E EEEE E EE EES 49 RAMS SE AA A E A AE E A 49
28. olen Article Query Stolen Gun Query Stolen Boat Query HazMat Query Results State VA Virginia U S State PC Passenger Vehicle License Query Y DaProSystems diia Software for Public Safety DaProSystems Mobile System User s Manual There are two possible registration queries License and VIN When a user clicks the red NCIC button the screen defaults to a registration query specifically the system defaults to the License query LICENSE QUERY To run a license query the only information required is the license plate number Simply fill in the first box and click the QUERY button Registration Queries Driver Queries Stolen Article Query Stolen Gun Query Stolen Boat Query Results ICE nse y Yyeal 2013 State VA Virginia US State _ _ __ _____ _ _ _____ _______ _ ___ _ __ _____ _ __ __ __ _ __ ___ ____ ___ SERES RDA ESAS E E Aart ATANASIO AFIS ie SE Das ES wit A AREAS NE rec Ut nt SETE CARITAS OS PORE LT OD OE RAD PIT AP INI OE EAS IIIS SRI IE COTE COLI ND IEP CL OIA ISLS PSE IE LPI ETSI D CII Type PC Passenger Vehicle zi A y License Query The state will automatically be populated with the agency s state The user can choose a new state via scrolling or by typing in the state abbreviation The type of vehicle is also auto populated with PC passenger vehicle This can be changed in the same manner as the sta
29. ortcut Help For example if a registration query is submitted the results returned will be highlighted in dark gray All of the results are displayed in the Select Query column on the left side of the results screen To view more details click on the appropriate result in the select query column Then the details will appear in the box on the right side of the screen Page 28 of 57 DaProSystems Software for Public Safety DaProSystems Mobile System User s Manual The Search results are formatted in a tree view Each type of search i e DMV or NICI will be housed under the main search To expand or collapse each type of results click to triangle next to the main entry i DMV Reply VCIN Reply NCIC Reply Clear Selection If a user runs multiple queries all of the results will remain accessible in the Select Query column until the user logs off The Clear Selection button does not delete search results The Clear Selection button simply removes the details results from the right hand side of the screen Please note that CJIS security regulations prohibit query results from being saved results from the current session remain viewable on the screen until that session is logged off After that session is logged off those results will no longer be available Y DaProSystems did Software for Public Safety DaProSystems Mobile System User s Manual Hot Files are an alert system If the results return a
30. piration of the current password Passwords expire every 60 days as a security measure per CJIS requirements The countdown feature allows each user to monitor the status of their password the system will mandate that the password Is changed upon expiration To change a password at any time click the CHANGE PASSWORD button POLICE y VA0430300 asc BD REG DIV VA j Change Password Continue TIO The next screen will prompt the user to type in their current password and then their new password After the new password has been entered click the CHANGE PASSWORD button asswora Le de A me TestUser 7 There are certain requirements enforced by the system that each password must meet in order to be considered secure according to CJIS These requirements are listed at the bottom of the change passwords screen and listed below e Password must not be the same as your last ten passwords e Password must not contain your user name e Password must be 8 15 characters long e Password must include and uppercase letter a lowercase letter a number and a special character i e a question mark exclamation point or a number sign Y DaProSystems id Software for Public Safety DaProSystems Mobile System User s Manual Each time the user enters their password a CJIS required disclaimer pops up before they can enter the system This notification serves as a reminder that all information recorded within the s
31. r must enter the OLN operator license number The state is auto populated to default to the state of the agency i oI SA Stolen Article Query Stolen Gun Query Stolen Boat Query Results Driver Name Query y gT 3 O v v c T E al y E a There are four additional options pertaining to the results of the query View Transcript Criminal Purpose Send to Commonwealth and Copy to be Mailed Il View Transcript Check this box to see details from the DMV in the results window 2 Criminal Purpose Check this box if the search is for criminal purposes 3 Send to the Commonwealth Check this box to mail a copy of the results to the Commonwealth Attorney lf the Send to Commonwealth button is clicked the user must choose a jurisdiction for which to send that result 4 Copy to be Mailed Check this box to mail a copy of the query results to the officer If the user queries an out of state driver the four check box options no longer exist because those options are Virginia specific Y Da ProSyste ms Page 24 of 57 Software for Public Safety DaProSystems Mobile System User s Manual DRIVER NAME QUERY The second option for a driver query is Driver Name Query Click the vertical Driver Name Query tab on the left side of the NCIC screen to run this query The name and date of birth are required The name must be in a specific format The format is the last name followed by a comma and the first na
32. rn to the page that was in use before being locked Additionally when a user s Unit is locked that user will show up as locked on the online unit screen when viewed by other mobile units Click LOGOFF to shut down the system Y DaProSystems el Software for Public Safety DaProSystems Mobile System User s Manual CAD SPECIFIC QUICK ACTIONS The next six quick action buttons Enroute Arrived Transport Enroute Transport Arrived Cleared and Comment are available only when the user is disoatched on a call These buttons allow the user to instantly update the call record and subsequently dispatch with their status on the call When these buttons are clicked the appropriate field is updated in CAD Enroute Click the ENROUTE button to indicate the user is on the way to the call Once the Enroute button is pressed the time is recorded and the user s status is updated in CAD Arrived Click the ARRIVED button to indicate the user has arrived to the call location Once the ARRIVED button is pressed the time is recorded and the user s status is updated in CAD Transport Enroute A user can track the time the transport begins the destination and mileage a a Cancel Transport Arrived A user can record details the time the transport arrives the destination and the ending mileage Y DaProSystems a Software for Public Safety DaProSystems Mobile System User s Manual Cleared Click this quick action button once
33. s and updates information from the server every five seconds A red X indicates that the user is not connected Usually this indicates that the unit is out of range of their network connectivity and or has traveled into a dead spot DUTY STATUS On the top right of the screen there is an icon that displays the status of the officer as On Duty or Off Duty This status is updated by dispatch when a unit is marked on or off duty in Roll Call amp DaProSystems antes Software for Public Safety DaProSystems Mobile System User s Manual QUICK ACTION BUTTONS Along the top of the screen there are a series of quick actions buttons These buttons will always be at the top of the screen no matter what screen the user is on These buttons are the functions that mobile users will use most often LUITTEML UTIL VUUS For example adding a comment to a current call is a common function therefore there is a quick action button that allows comments to be added immediately The quick action buttons can be separated into two groups general quick actions and CAD specific quick actions GENERAL QUICK ACTIONS The first group is available when the officer is not currently disoatched to a call This list includes Unit Status T Stop Traffic Stop Officer Initiated Day Night and Lock UNIT STATUS This quick action button allows users to update their status i e Available Unavailable etc In order to update click the U
34. section Type the comment in the lower box and then click ADD COMMENT button Page 33 ot 57 Y DaProSystems Software for Public Safety DaProSystems Mobile System User s Manual HISTORY The user can view the history associated with the address of the call Click the History button at the top of the call details to view all recorded incidents at that address To view the details of a past call click anywhere on the row and a box will pop up with all of the historical information including call type comments and personal details The systems will load 25 historical records at a time Click the VIEW MORE HISTORY button at the button of the window to view additional calls if there are more than 25 historical records for that address The previous 25 results will stay on the screen and the additional records will be added to the list The system will only load 25 at a time to enable timely results in low bandwidth conditions Vehicles If there is vehicle information associated with the call it can be accessed by clicking the VEHICLES button at the top of the call details screen CFS Veh No State Make Year 2013 Make gt VOLKSWAG Viod a JETTA e a all SILVER EE ype Release Y A kacti Selection Click on the vehicle and the cells will be populated with the details of that vehicle with information including make model year person and license Y DaProSystems dd Software for Publi
35. te via a drop down menu Additionally there is a box that can be checked if the query is to be run for criminal purposes If this is the case click the box next to Criminal Purpose before clicking the Query button Once a query is submitted the user will be taken to the results screen For more information about results see the Search Results section Y Da ProSyste MS Page 22 of 57 Software for Public Safety DaProSystems Mobile System User s Manual VIN QUERY A VIN query is the second registration query Click the vertical VIN query button on the left side of the registration tab Next type in the VIN number select a state the system will default to the home state of the agency and check the Criminal Purpose box if applicable Click the QUERY button Registration Queries Driver Queries Stolen Article Query Stolen Gi ala The user will then be directed to the results screen For more information about the results see the NCIC Search Results section Y Da ProSyste Ms Page 23 of 57 Software for Public Safety DaProSystems Mobile System User s Manual The second query type available is Driver Query To access the driver query screen click the corresponding tab along the top of the NCIC screen There are two possible driver queries Driver License Query and Driver Name Queries Driver Licenses On the Driver Queries screen the driver license is selected by default To initiate a query the use
36. the left column labeled Select User Once a user is selected their information will populate the fields on the right of the screen User Settings Mobile Preferences CAD Settings Agency Settings Terminal Requests re e Selec t User ar i me y SecTestUser aes ai Unit a a 1 OEA u di NORRIS C Uni POLICE Officer Code P663 Unit 1352 Select Unit TOW Officer Code 1330 Unit 1307 MYERS S Officer Code N999 Unit 4 0003 HP TOW VA0430300 48c 8D REG Div vA La Delete Click the CLEAR SELECTION button to deselect a user and clear the fields to the right The CLEAR SELECTION button does not delete the user it simply takes that user s information out of the information fields RESET PASSWORD A system administrator can reset any user s password in the system Click the RESET PASSWORD button to reset the password Resetting a password works the same way as changing a password For more information see the changing password section DELETE A USER A system administrator can delete users Select the desired user and click the DELETE button Once the DELETE button is clicked the system will ask for confirmation Y DaProSystems Software for Public Safety DaProSystems Mobile System User s Manual AGENCY SETTINGS The administrator can determine if Fire and EMS units can see live CAD calls only if another Fire or EMS
37. the unit is cleared from the calll 03 CANCELLED ENROUTE 04 UNFOUNDED 05 FIRE EXTINQUISHED 06 PATIENT TRANSPORTED 07 ARREST 99 OTHER AR ACCIDENT REPORT IR INCIDENT REPORT v Choose a Disposition code from the dropdown menu Next click the Save button Comment Click the Comment button to display all comments on the current call This function only works for a current call Dispatcher SYSA 07 24 2013 11 22 22 Caller reported that there was a fire last year around this same location In addition to viewing existing comments the button allows the user to add additional comments To add a comment type the information in the empty box at the bottom of the popup and click ADD COMMENT VIEW CURRENT CALL To view information about a current call click the VIEW CURRENT CALL button to see the details of the call The information displayed is from dispatch and shows the current call for service number and the call type Y Da ProSystems Page 18 of 57 Software for Public Safety DaProSystems Mobile System User s Manual SHORTCUTS To make navigating DaProSystems Mobile System simple there are a series of shortcuts incorporated into the system A list of the shortcuts can be accessed via Ctrl H TVE ARTS NAAA ENS AA in Y A MOS 7 ery 1 ome VC EVUUdiu CS 3 AA NS A AR ine COB TA 8 TC CA A N gt j Quick Actions Chat Functions Navigation Ctrl Y Unit Status Ctrl Shift
38. tion between users TO access the messaging features click on the MESSAGE button on the side of the screen There are two functions in the messaging feature chat and mail The systems will notify the user if they have a new message A number will be displayed in the messaging box if the user has a mail or chat message An envelope with a number in the middle indicates the user has a new mail message A thought bubble with a number in the middle indicates the user has a new chat message Unit Status Dispatched Current User WHITE W W Officer 0001 Current Unit 0002 Unit Status Y DaProSystems Software for Public Safety DaProSystems Mobile System User s Manual When a user clicks the messaging button the system will default to the chat feature The chat feature allows users to instant message each other and can only be used between online units At the bottom right of the chat screen the user can see all online units This box is automatically updated any time a user goes online or offline There are two types of chats group and individual SHUN YORRSIAAUGD JUALIN o 2 2 c E z 2 o E 4 o 2 110 22920 Ctri H Shortcut Help DaProSystems ea ed oe Software for Public Safety DaProSystems Mobile System User s Manual INDIVIDUAL CHAT To chat with an individual user click on that user s name and open a new chat window The current chat units is a
39. to have an officer code for every individual Fire or EMS personnel member it is recommended that a single officer code be set up for each individual apparatus unit For example a brush truck unit called BOO3 should have an officer code set up for BOO03 as well each unit needs a single unique officer code yet the agency would not want to set up an officer code for each individual who may drive work that apparatus Y DaProSystems Page 56 of 57 Software for Public Safety DaProSystems Mobile System User s Manual The Mobile System Administrator will set up a global agency permission to allow or disallow Fire EMS units from seeing the full call details for calls that contain the same agency unit type For example if the option below is checked a Fire unit would be able to click and view call details for any call with other Fire units disoatched to it User Settings Mobile Preferences CAD Settings Agency Settings Terminal Requests Fire and EMS can view calls as long as at least one other unit of the same agency type is on the call The Mobile Administrator should insure that any Fire or EMS unit is set up with the appropriate agency permissions Y DaProSystems did Software for Public Safety
40. to make field work dispatch and records work together seamlessly resulting in one continuous cohesive and comprehensive solution The Mobile System is unique due to features including NCIC querying seamless integration with CAD and important safety features Mobile System Records OFFICER SAFETY DaProSystems Mobile System contains built in features that help ensure what is most important to all agencies officer safety Two such features are hot files and request for assistance If a NCIC query returns a hot hit the officer is alerted and a notification is sent to all online officers and dispatch The notification includes the officer who received the hit the address and call information for that officer and the ability for available units to dispatch themselves to that call The request for assistance button is a one click function that notifies all officers online and dispatch if an officer needs help This notification includes the officer who requested assistance the address and call information for that officer and the ability for available units to dispatch themselves to that officer Additionally officers have the ability fo search against the Master Name database which allows them to see an individual s history in the system alerts related to that individual and other pertinent details INFORMATION SAFETY DaProSystems Mobile System has measures in place to ensure that your agency s data is protected and secur
41. units are assigned to the call The default setting does not allow Fire and EMS units to view CAD calls that only have law enforcement units dispatched to them TERMINAL REQUEST The system administrator has the authority to authorize individual devices Authorization is simple because itis a drag and drop process When an individual user logs on with a new device i e tablet MDT or laptop the device will appear in the Pending column A DaProSystems Connected 8 10 w0 em Y User Settings Mobile Preferences CAD Settings Agency Settings Terminal Requests Not Authorized Pending Authorized DPSDevLaptop2 192 168 1 52 6 28 2013 2 18 23 PM DPSDevLaptop3 192 168 1 53 6 21 2013 11 35 36 AM DPSDevLaptop5 192 168 1 60 10 15 2013 8 10 20 PM DPSDevLaptop 192 168 1 50 10 15 2013 8 07 09 PM DPSDevLaptop1 192 168 1 54 6 21 2013 9 51 49 AM Drag and drop the pending device into the Authorized box to authorize the device If a device becomes compromised the system administrator can easily de authorize the device Drag and drop the device into the not authorized box to de authorization This will shut down the system on that device within 5 seconds and the mobile system will cease to run on that device SETUP FIRE OR EMS MOBILE UNITS As with other mobile units Fire and EMS mobile units need to have an officer code associated with that unit Since it would be impractical
42. ystems may be monitored and is subject to audit It is also a reminder that Unauthorized use of the systems is a criminal offense Click YES to continue to the Mobile system Page 8 of 57 DaProSystems Software for Public Safety DaProSystems Mobile System User s Manual INFO SCREEN After logging into the system the user will be taken to the Info screen The Info screen contains relevant information including a list of online units user information connectivity and duty status All online units are displayed in a grid on the Info screen Each unit has a color that corresponds to their status For example if the unit is unavailable the unit information will be highlighted in gray On Duty View Current Call A Unit Status MM Unit Number Name Officer Code Current CFS Cell eiii Status TAO ma o o F 555 123 5555 Available T n o 555 123 5607 Unavailable MANNING P G 0120 555 321 5135 Available ROSARIO BG 0516 555 142 4623 Available STOKES GN 0002 pF Available MOVABLE COLUMNS As with all columns throughout the system columns can be dragged and sorted based on the order each individual user prefers to see the information To rearrange the columns click and drag the column to be moved then release the mouse button to drop the column in the oreferred location Y DaProSystems Software for Public Safety DaProSystems Mobile System User s Manual All users can
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