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1. l Generalfouch Touchscreen Properties EE Calibration Settings Sound Diagnostic Screen size About Beep Mode Beep On Beep Settings Beep Frequency Touch here to test beep Abbrechen Ubernehmen 15 Manual friendlyway empire 19 version 1 02 ou friendlyway Intelligent solutions for friendly communication On the Screen size tab you can input the size of the touch screen About Please input the size of the touch screen which is ranged from 0 to 255 9 inclusive Do make sure to recalibrate the touch screen after vou have changed the size of the touch screen Screen Size Setting the screen size automatically by controller Abbrechen The basic information about the touch controller and USB touch screen driver version can be found on the Diagnostics and About tabs respectively l GeneralTouch Touchscreen Properties EE l GeneralTouch Touchscreen Properties EE Generall ouch touchscreen controller diagnosites utility provides Hou the basic information of the controller attached Product Information GENER 4 ouch Vendor Generall ouch Generall ouch Touchscreen USB Interface Controller ersion ST6O001U H USB Touchscreen driver for Windows 2000F Hardware Version We Wersion 3 4 Software Version 1 2 Controller Interface General Touch Technology Co Ltd http an Generall ouch corn Power All rights reserved Abbrechen Abbrechen 16 Manu2. Connecting the unit and placing it in service of these operating instruction on connecting the device e Repairs on the device may only be performed by authorized specialists Unauthorized opening or improper repairs may result in considerable hazard for the user electric shock danger of fire e Proper operation of the device in accordance with requirements as per IEC 950 EN60950 is only ensured if the housing is fully assembled and the rear side covers for installation locations are in place electric shock cooling fire protection radio interference e Before opening the device the device must be disconnected from the power supply by removing the power plug Follow the instructions and information in these operating instructions if you open the device e Install only system add ons that comply with the requirements and specifications for safety electro magnetic compatibility and telecommunications terminal device equipment Installing other add ons may violate these requirements and specifications or may damage the system You can obtain information about which system add ons are permissible for installation from your sales center or from our service department e If you install or replace system add ons that cause defects to the device the warranty is voided e The weight of the device in its slim version is approx 40 kg the weight of the device in its deeper version is about 45 kg but the exact weight depends on the configuration
3. e If the unit keeps displaying the same pattern for a long period of time the image may be stuck to the screen To avoid image sticking it is recommended to use alternating or animated images or a screensaver Please see also the display manufacturer s directions e Keep this information on hand along with all of the documentation together with the unit If you transfer the unit to a third party please transfer all of the documentation along with it e Data lines to peripheral devices must be equipped with adequate shielding e If your device is equipped with a DVD ROM drive the following applies The DVD ROM drive contains a light emitting diode LED classification in accordance with IEC 825 1 1993 LASER CLASS 1 e You will find additional safety information in the respective manuals for PC and other accessories or installation devices If ordered in addition Manual friendlyway empire 19 version 1 02 J friendlyway Intelligent solutions for friendly communication 2 2 Information on care and upkeep Housing e Do not clean with sharp objects for example metal sponge or similar cleaning objects Clean only with a damp cloth and gentle cleaning agents Do not directly spray cleaner onto the unit Be careful with such optional devices as loudspeaker camera and card reader Screen e Clean with standard window cleaners To prevent exposure to moisture do not directly spray cleaner onto the device Instead of this wi
4. lt lt Information 1024x768 100Hz gt gt displays the input mode OSD Timer adjusts the OSD off timer Off 2sec 4sec 20sec OSD Position adjusts the OSD position OSD Direction adjusts the OSD direction Backlight adjusts the dimming voltage Factory Reset initializes the menu value 12 Manual friendlyway empire 19 version 1 02 E r W friendlyway Intelligent solutions for friendly communication 6 Touch screen calibrating and adjusting other touch settings Your empire terminal has a GeneralTouch touchscreen It is calibrated and preconfigured however you can recalibrate it or change its settings accordingly to your needs any time To make changes go to the Windows control panel and double click the GeneralTouch icon launching the touch screen utility Lu General Touch Touchscreen CS If you don t find the touch software and driver in your system for example in case you replaced the terminal PC or reinstalled the operating system you can download them from the Downloads for terminals section of the friendlyway customers portal www customers friendlyway com menu Downloads gt Downloads for terminals 6 1 Calibrating the touch screen In case you noticed that the cursor isn t lined with your finger or you want to change move resize the touch monitor video image you can recalibrate it To reclabrate the touchscreen click on the button in the right bottom corner on the Calibration tab Gener
5. friendlyway empire 19 User Guide Manual friendlyway empire 19 version 1 02 Intelligent solutions for friendly communication FRONT VIEW REAR VIEW LCD display OSD menu bottom plate Power LAN USB Manual friendlyway empire 19 version 1 02 E r friendlyway Intelligent solutions for friendly communication CONTENTS TETO I O e a E A E E E E E conse 4 TL DEsScrnipuon OF TAG DOUCE een ae nn ae nes ee E E ot ne 4 1 2 On the structure and content of this manual 4 2 IMIDOMANE ITOPAIAUONS EE en se manne ne en ec te ete ae nes es ne mie ee ee rc eee 5 2 1 Warnings safety measures and ergonomics 5 2 2 Information ON care and UPKEE cccecccsscccsececeeeccsecceuceceuceceueesseeeeueeceueecsueessueesseeesueessueessaeess 6 2202 LORS DONCAUIO DN ee E E E E E E EEE 6 3 Mounting and requirements for the surrounding area 7 3 1 Requirements for the surrounding area iii 7 8101911 e re er eee eee ee eee 7 4 Connecting the unit and placing it in service ss 8 4 1 Connecting terminal to the power supply 8 4 2 Connecting to the network ccceccceeccceececeeccseeecsececeeeceueeseeeesaeessaeeseueeseueesauesseessusesuseseeeeseeesaes 8 4 3 Placing the PC in OPeratiOn ccccccccescccesecceeecceeeceueeceueeseeecueeceueecaueesaueesaeessueessueessaeessesesaeeseas 8 oe Bim DO SOS eee ne E a eee E 9 5 1 OSD control buttons and their functions Ve 9 OS SO 10 3 0 UNCHONS on OSD Men
6. sarsana e scene esna nee are Ge neo 11 6 Touch screen calibrating and adjusting other touch settings cccccecccsececeeeseeeseeesaeeesaeeeseeeeseees 13 0 1 Calibrating the TOUCN SCIEOMN siccvstccisccvesdecndrnednendsusdenuavenentwesedasuassinneeenstietdeeubtousanssvabedetvessiemstecdereds 13 6 2 Adjusting other touch properties cccccccsscccssccceeeecseeeceeeceuceceuceceusesaueesaeeseucessueesueesseessaeeseas 15 RC MO ree A E E E re ape ee ee E A E 17 ll Rear cover COMMON ends saani aai E aaa aE A SEAN 17 22 ONO E TEMOVING aansens n a EE EOE EEA EE EAN 17 9 Variants and ACCES OS ces ee E e A EAEE SE AE NAE 18 2 TECHNO SC CIN IG AI OMNS ieni EE E De EE en D nn 19 CDS TI SNM an A E age EEA AE O A E EA E ENEA 19 2 CDI BO 2 E a EEA ene ee EEA AEE E eee A E E eee 20 N ANY MG a E E E N E E A E 21 CON eee ERRE E E E E E EE 21 Manual friendlyway empire 19 version 1 02 J friendlyway Intelligent solutions for friendly communication 1 Introduction 1 1 Description of the product The friendlyway empire is an interactive communication terminal for use in enclosed areas Along with a basic model many variants for special application purposes are available as well as comprehensive accessories Please read this manual carefully before placing your terminal in service to avoid improper operation Be especially sure to read chapter Warnings safety measures and ergonomics This will help you to prevent poss
7. Use the SEL button to move to icon As you move from one icon to another the function name changes to reflect the function or group of functions represented by that icon Please refer to the following clause on the next page to view a complete list of all of the functions available for the driver board 3 Press the DOWN button to auto adjust clock phase position of PC input when osd off status Press the DOWN button to decrease value of the selected item 4 Press the MENU button once to return to the main menu to select another function or press twice to exit from the OSD 5 Press the UP button to select the sub icon or press twice to increase value of the selected icon 5 2 OSD structure Arighiness Lontrast AU TU Lalor Huefvideo Color Temperature Saturation video RED Sharpness GREEN LolonRGaB BLUE Auto Configuration Clock OSD Timer foheme OSC Positron mage Postion GB Inpart Sealant Langiaye OSD Direction Transparent Backlight Lt ca Factory Reset Manual friendlyway empire 19 version 1 02 T friendlyway 5 3 Functions on OSD Menu Image Menu i Olor Brightness C Alto Color Contrast i Gia Mer Temperature AFOOK Hue Saturathon Shanprhess Clor Brightness adjusts the brightness of the screen Contrast adjusts the contrast of the screen Hue adjusts the hue of the video enabled in video function Saturation adjusts the color saturation of the video enabled
8. in video function Sharpness adjusts the sharpness of the image Color adjusts the color items of the screen it goes the sub OSD menu enabled in RGB function Auto Color calibrates input pixels it expands dynamic range Color Temperature adjusts the color temp 9300K 7500K 6500K 5000K 4200K User Mode RED adjusts the Red gain value enabled in User Mode GREEN adjusts the Green gain value enabled in User Mode Blue adjusts the Blue gain value enabled in User Mode Display Menu splay image Poston oO 4 CATT JE Iiranon AEM nage Position b Auto Configuration adjusts the clock phase position of display automatically enabled in RGB function Phase adjusts the phase of the input display enabled in RGB function Clock adjusts the clock frequency of the input display enabled in RGB function Scheme adjusts the environment image of the screen Normal Vivid Cinema Image Position adjusts the image position enabled in RGB function it goes the sub OSD menu Manual friendlyway empire 19 version 1 02 J friendlyway Intelligent solutions for friendly communication System Menu System CSD Times Input Select SVIDEO Engish OSD Position Language OSD Direction Mise Transparent te dite information Backtigne Factory eget Input Select selects the input signal RGB COMPOSITE SVIDEO Language adjust the OSD language Misc it goes to Misc sub menus
9. al friendlyway empire 19 version 1 02 J friendlyway Intelligent solutions for friendly communication 7 Access to PC The PC is located behind the rear cover To add extension cards drives or additional memory the rear cover must be removed and the PC is to be disassembled CS Service and upgrade tasks on the PC may only be performed by authorized represenatitves 7 1 Rear cover removal 1 Unscrew seven screws using the appropriate screwdriver Torx 20 2 Remove the rear cover 3 Disconnect the grounding contact from the rear cover 7 2 Removing the CPU Instructions for removing the computer 1 Disconnect all cables from the computer 2 Unscrew four fastening nuts 3 Remove the computer CS When reassembling the PC reconnect all components reconnect the grounding contact and screw the rear panel 17 Manual friendlyway empire 19 version 1 02 J friendlyway Intelligent solutions for friendly communication 8 Variants and accessories Your friendlyway empire terminal is offered as a basic model and with multiple options The options differ in basic configuration of hardware and software aimed at specific application purpose Additionally you can purchase extra options and combine them within the empire fixture All options can only be installed at the factory Please contact us with any questions If you have questions regarding the operation and maintenance of the optional devices as well a
10. alfouch Touchscreen Properties mies Calibration Settings Sound Diagnostic Screen size About Touchscreen calibration utility converts touchscreen coordinates Into screen video coordinates Calibrate your touchscreen wher Intal install pour touchscreen and corresponding software Change the touch monitor video image Move or resize touchmonitor video image Notice the cursor isn t lined with your finger E OF Abbrechen 13 Manual friendlyway empire 19 version 1 02 friendlyway Intelligent so lutions for friendly communication You ll be prompted to touch the targets on the screen Touch screen targets from a position of normal use Press lt ESC gt key to quit After touching all targets you will be asked to confirm the calibration results Checking calibration results F A Try moving on the screen Does the cursor jump to vour Fingertip 14 Manual friendlyway empire 19 version 1 02 ou friendlyway Intelligent solutions for friendly communication 6 2 Adjusting other touch properties On the Settings tab you can change settings for the mouse mode drag delay as well as sensitivity level l Generalfjouch Touchscreen Properties fx Calibration Settings Sound Diagnostic Screen size About Mouse Mode Click on touch f Click on release Abbrechen Ubernehmen On the Sound tab you can adjust the beep mode and settings as well as test the beep
11. ctions Unscrew four fastening nuts Remove the computer NS Manual friendlyway empire 19 version 1 02 J friendlyway Intelligent solutions for friendly communication 2 Important information 2 1 Warnings safety measures and ergonomics When setting up the unit and before placing it in service please make note of the information in chapter Mounting and requirements for the surrounding area e Transport the unit only in its original packaging or in a suitable packaging that ensures it is protected against bumps and impact e If the unit is brought from a cold environment into the room where it will be operated condensation may occur Wait until the unit has reached the temperature of the room and is completely dry before putting it in operation e Make sure that the local power supply does not exceed or fall short of the nominal voltage range Check the adjusted nominal voltage of the unit see Connecting terminal to the power supply and see the identification plate e A safety tested power line in compliance with the requirements of the country where it is being used is required for this device The device can only be connected to a grounded protected power outlet e Make sure that the electrical socket of the device or the protected power outlet of the facility installation is freely accessible e Lay the lines so that they do not create any hazards danger of tripping and so that they cannot be damaged Read chapter
12. ible damage to the unit and injury to persons due to improper handling Subject to technical changes 1 2 On the structure and content of this manual The subject matter of this manual is the friendlyway empire in its basic model equipped with a multimedia PC and LCD display If you need some information to special facilities of separate device variants or to other accessories please refer to respective documentation you can download from the friendlyway homepage This document describes how to set up and start up your terminal what settings are available on the monitor how to calibrate the touch screen and adjust other touch properties as well as how to conduct routine maintenance Chapter Access to PC is meant for computer specialists or at least experienced users who want to level the new software or to upgrade a PC For operation and maintenance of the empire no specific knowledge computing electronics etc is required Otherwise it is explicitly indicated in the manual j Danger of electric shock Before you Warning intended to prevent e gt disassemble the PC turn the terminal off and injury to persons or damage to pull the power cord property CS When reassembling the PC Useful information gt Connection Individual instruction Connect the device to the power supply with the power connection cord included with delivery The device is ready for operation Disconnect all cables from the computer Step by step instru
13. if i pO mj a i 2 ol 170 TOP VIEW 7 d Subject to technical changes enhancements and errors The weight and dimensions given are approximate values 20 Manual friendlyway empire 19 version 1 02 friendlyway Intelligent solutions for friendly communication 10 Warranty We offer a guarantee on all systems for a period of 24 months During this time friendlyway customer support is available to you daily from 9 a m till 5 p m We will be happy to assist you with any questions and problems You can reach us on our hotline at 0800 374 36 35 only in Germany or at 49 0 89 95 97 91 500 as well as by e mail at support friendlyway com We offer telephone support for troubleshooting and error correction Repairs take place in our facility If you require on site assistance travel costs will be billed according to the distance involved 11 Contact Feringastrake 9 85774 Munchen Unterfohring Germany Phone 49 89 95 97 91 500 Fax 49 89 95 97 91 40 e mail info friendlyway com www http www friendlyway com 21 Manual friendlyway empire 19 version 1 02 J friendlyway Intelligent so lutions for friendly communication NOTES 22
14. isplay settings The terminals are preconfigured so that there is no need to set up anything under the normal conditions If you want to change some display settings enter the On Screen Display OSD that is called and controlled with buttons on the cover OSD control buttons CS The activation buttons are deep in the openings use a long tool for pressing the buttons i Li La Le Oo Li La RO La POWER MENU SEL UP DOWN The OSD control buttons allow for easy function setup Before using the OSD control elements please make sure that your system is turned on j To avoid damaging image effects please use a screensaver amp To reach optimal quality and position of the picture autoconfiguration should be performed CS To ease the setup on the OSD menu the timeout parameter can be set to maximum 5 1 OSD control buttons and their functions Key Function MENU ON OFF menu osd going to from sub icon to top icon DOWN Decreases the adjustment of the selected item Auto adjust hot key in RGB In menu on selects the sub menu and increases the adjustment of the selected item Selects the function RGB CVBS SVHS MPEG in menu on moves the cursor Turns ON OFF the system POWER Turns ON OFF the system Manual friendlyway empire 19 version 1 02 J friendlyway Intelligent solutions for friendly communication Working with the menu system 1 With the OSD off push the MENU button to activate the main OSD menu 2
15. pe off the screen with a moist cloth 2 3 Transportation Transport your terminal in the original package only or in other special transportation boxes There are two options available e reusable sturdy shipping container ground transportation e reusable extremely sturdy flight case air transportation Manual friendlyway empire 19 version 1 02 U friendlyway igent solutions for friendly communicati 3 Mounting and requirements for the surrounding area 3 1 Requirements for the surrounding area Your friendlyway empire was specially developed for use in enclosed areas and has specific requirements for the surrounding area e Permissible ambient temperature 15 30 C e No sources of warmth or heat direct sunlight heater in the immediate vicinity no direct effects of heat e No high relative humidity The machine must only be operated under the environmental conditions listed above Please take this into consideration when selecting a place to set up the device 3 2 Mounting To prevent the terminal breakdown due to an external impact counter pressure vandalism etc the terminal must be screwed to the floor On the bottom plate there are two openings for the mounting bolts To mount the terminal to the floor 1 Make the corresponding drill holes in the floor 2 Install the terminal in the desired floor location 3 Screw through bottom plate to the floor mounting holes Manual friendlyway empi
16. re 19 version 1 02 F friendlyway 4 Connecting the unit and placing it in service The device has a socket and fuse for power supply as well as a LAN connector and two USB ports These connections are located at the bottom of the rear panel i Lay the connection cables so that no one can walk on or trip over amp 4 1 Connecting terminal to the power supply You should only operate the device from a grounded alternating current socket for a 220 240 V 50 Hz power supply gt Connection Connect the device to the power supply with the power connection cord included with delivery The device is ready for operation 4 2 Connecting to the network The network connection requires a trained staff that is also capable of making the required communication settings 4 3 Placing the PC in operation After you have connected the device to the power supply the computer will start and the operating system will be loaded If you have bought the friendlyway empire with a terminal CPU the demo version of the CS PC Sheriff software will be preinstalled on its operating system This is a data recovery and security solution allowing you to restore the operating system and your data to the desired state If you decide to use this software call us at 49 89 959791 500 or email at software support friendlyway com to get the permanent license key free of charge Manual friendlyway empire 19 version 1 02 LF friendlyway 5 D
17. s special accessories please refer to the respective manuals you can download from the Downloads for terminals section of the friendlyway customers portal www customers friendlyway com menu Downloads gt Downloads for terminals If you are missing any terminal drivers you can find them in this section as well 18 Manual friendlyway empire 19 version 1 02 T friendlyway 9 Technical specifications 9 1 empire 19 slim Dimensions 1623 x 470 x 70 mm H x W x D Weight approx 40 kg depending on the configuration Housing powder coated ZincAl plate different colors Ambient temperature permissible in the range 15 C 30 C Standard equipment 19 LCD display PC with Microsoft Windows XP Professional OS touch screen 2 internal loudspeaker REAR VIEW SIDE VIEW FRONT VIEW 470 Subject to technical changes enhancements and errors The weight and dimensions given are approximate values Manual friendlyway empire 19 version 1 02 a friendlyway Intelligent solutions for friendly communication 9 2 empire 19 large Dimensions 1623 x 470 x 170 mm H x W x D Weight ca 45 kg depending on the configuration Housing powder coated ZincAl plate different colors Ambient temperature permissible in the range 15 C 30 C Standard equipment 19 LCD display PC with Microsoft Windows XP Professional touch screen 2 internal loudspeaker REAR VIEW SIDE VIEW FRONT VIEW i 470 i q7
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