SNAP ERROR MESSAGES July 2010 Page 1 of 7
Contents
1. 17 18 19 STACKER JAM This error was for an upstacker option that was never implemented 20 LBL TOO SHORT FOR SPEED The label is too short for the selected print speed Refer to the printer s User Manual for minimum label lengths 40 Page 1 of 7 SNAP ERROR MESSAGES July 2010 Error message Description Prompt file index STOCK OUT This indicates that the stock roll is empty 45 If this occurs when the stock roll is not empty and the stock is securely held by the arbor test the stock unwind motor in the VCP Diagnostics If the motor turns during the test the MCB is defective If the motor does not turn check the motor connection to the MCB If the connection is secure the motor is defective INK OUT BOTTOM This indicates that the bottom ink roll is 46 empty If this occurs when the bottom ink roll is not empty test the bottom ink motors unwind and rewind in the VCP Diagnostics If the motor turns during the test the MCB is defective If the motor does not turn check the motor connection to the MCB If the connection is secure the motor is defective INK OUT TOP This indicates that the top ink roll is 47 empty If this occurs when the top ink roll is not empty test the top ink motors unwind and rewind in the VCP Diagnostics If the motor turns during the test the MCB is defective If the motor does not turn check the motor connection to the MCB If the connectio2. are the verifier the harnesses or the MCB 58 59 SOFTWARE IMAGER ERROR This is an internal software error Clear the error and continue Clear the error and continue If the error continues to occur report the problem including the circumstance under which the error occurred the PCMate and printer firmware versions and the format and batch that were being printed to Engineering 60 SERIAL COMM OVERFLOW This message indicates that the printer s serial buffer overflowed This will not occur when using PCMate with the Virtual Control Panel VCP If using third party software make sure the Serial Handshaking Protocol of the printer and the host are both set the same If using hardware handshaking RTS DTS make sure the serial cable has the RTS and DTS signal wires 65 TOO MANY FIELDS This error indicates that there are too many fields in the format Reduce the number of fields in the format 66 Page 3 of 7 SNAP ERROR MESSAGES July 2010 Error message Description Prompt file index SOFTWARE MISMATCH This message indicates that the AT and MCB versions do not match This may occur if the MCB is changes without upgrading the software or if the flash disk module is replaced with a used one Upgrade the printer to the latest firmware revision This error will not normally occur as the printer should load the backup operating system automatically 79 CORRUPTED BAT
3. CH This error indicates that the number of data elements in the batch do not match the number of fields in the format Check the host data stream for errors 90 VERIFIER ERROR 91 ERROR PROGRAMMING MCB This error indicates that the printer could not write the software to the MCB during an upgrade Try rebooting the printer If the error continues replace the MCB then the motherboard 94 MCB NOT RESPONDING Reboot the printer If this does not correct the problem replace the MCB 96 SECURITY QUEUE FULL This message may occur when running secure batches This is an internal software error It does not indicate a hardware failure To clear this error connect the printer to PCMate If this does not correct the error upgrade the printer to the latest firmware version and connect the printer to PCMate If this still does not correct the problem turn the printer off and remove the battery on the MCB from its holder momentarily NOTE this will cause all settings in the printer to return to their default values and all life counts to be cleared Also all actual counts stored in the security queue will be lost 144 OUTDATED SW UPGRADE This error indicates that the software version does not support the printer type in which it is installed Upgrade to the latest printer version 148 Page 4 of 7 SNAP ERROR MESSAGES July 2010 Error message Description Prompt
4. HARDWARE hot knife is not compatible with RFID 600 199 machine MCB Backup battery low These errors indicate the MCB has 200 5V PS TOO LOW detected a supply voltage out of tolerance 201 12V PS TOO LOW Measure the actual voltage and replace the 202 12V PS TOO LOW power supply if it is actually out of spec 203 24V PS TOO LOW If the voltages are correct replace the 204 3 3V PS TOO LOW MCB 205 5v PS TOO LOW 206 MCB Backup battery high 207 5V PS TOO HIGH 208 12V PS TOO HIGH 209 12V PS TOO HIGH 210 24V PS TOO HIGH 211 3 3V PS TOO HIGH 212 5V PS TOO HIGH 213 Page 6 of 7 SNAP ERROR MESSAGES July 2010 Error message Description Prompt file index MULT RFID WRITE FAILURES There were several consecutive RFID 221 write failures This may be caused by defective stock or bad format If these are the problem check and replace as necessary the RFID reader RF cable or antenna RESET HARDWARE FAILURE The printer did not reset when the 244 command was issued First check the connector from the MCB to the reset switch connector on the motherboard If this is OK replace the MCB SOFTWARE XXX PRESS START NOTE XXX is the error number These are internal software errors They do not represent a hardware failure They can be caused by unusual situations that were not anticipated or found during development and testing If one of these errors occurs first try pressing the START button to clear the erro
5. SNAP ERROR MESSAGES July 2010 Error message Description Prompt file index KNIFE DID NOT HOME STACKER FULL Knife did not home properly during initialization or after a knife jam If knife motor is rotating smoothly the problem is either the knife home sensor or the MCB If the knife does not rotate or is uneven the problem is either the knife motor or MCB The stacker is full Remove labels from the stacker If this message occurs when the stacker is not full test the stacker on another printer If it works the problem is either the printer internal harness or the MCB If it doesn t work the stacker is defective 12 13 STACKER SENSOR ERROR STACKER CAL RANGE ERROR STACKER SENSOR BLOCKED These errors indicate that the printer could not home the stacker tray Make sure the stacker position sensors are not blocked and that the stacker tray runs up and down smoothly Check the stacker upper position sensor using the VCP Diagnostics The problem could be the stacker printer stacker harness or MCB 14 15 16 CLOSE BOTTOM PRINTHEAD ST1 LOW TEMP READ ERR ST2 LOW TEMP READ ERR The bottom printhead must be open for a single sided format These errors indicate that the printer is measuring a printhead temperature that is out of range This is caused by a defective printhead printhead cable or MCB Check the printhead cable connections at both the printhead and MCB
6. file index OPEN TOP PRINTHEAD This message indicates that the top platen roller is closed when there is no print on the top station If this error occurs even if the top station is open or does not occur when the top station is closed check the top station head open sensor and MCB 149 RFID COMM ERROR REBOOT This error indicates a failure with communications between the MCB and the RFID Reader Reboot the printer If the error continues first upgrade to the latest printer software version If it still continues replace the RFID Reader or the MCB 163 RFID READER NOT DETECTED MULTIPLE RFID NO READS The RFID Reader was not detected during machine power up This error will occur is an RFID format is printed on a non RFID printer If this error occurs on an RFID printer check the internal harness connections to the RFID Reader the MCB and the System Power Harness Check the RFID Reader Harness and MCB This message indicates that that there were several consecutive read failures SNAP 600RFID Gen 0 Check that the stock is OK Try to read a known good tag using the Manual Read feature of the VCP RFID Diagnostics Problems may be in the RFID Reader harness or MCB 168 170 SENSE MARK CAL ERROR Sense Mark Calibration error This is generally caused by the sensor not being aligned with the sense mark Perform the sensor alignment procedure found in the printer s Users Manual If this does no
7. n is secure the motor is defective HEAD OPEN BOTTOM These messages indicate that the indicated 50 HEAD OPEN TOP print head is open when it should be 51 closed If this occurs continuously or does not occur even if the head is open check the head open sensor and MCB MISSED SENSE MARK MISSED SENSE MARK Check the 53 alignment of the sensor to the sense mark on the stock If this does not correct the problem check the alignment of the top and bottom sensors SNAP 700 If the error continues to occur the problem may be the sensor or the MCB HEAD 1 OVER TEMP 55 Page 2 of 7 SNAP ERROR MESSAGES July 2010 Error message Description Prompt file index HEAD 2 OVER TEMP This message indicates that the printhead is overheated If this error occurs while printing allow the printhead to cool The error will clear automatically If this error occurs while the printhead is cool check the printhead and printhead cable If these are OK the problem may be in the MCB 56 VERIFIER HALT 1 These errors indicate the Barcode Verifier VERIFIER HALT 2 detected a bad barcode It is highly unlikely that this error will occur erroneously It is more likely that the printer will not issue this error when a barcode is bad or missing If this occurs check to make sure the verifier is enabled and that the format has verification enabled Then check the cable connections Hardware failures that could cause this
8. r and start printing If the error continues try the following steps until the problem is resolved 1 Reboot the printer and try printing the print job again 2 Upgrade the printer to the latest software version 3 Upgrade PCMate to the latest version If none of these steps works report the problem to Engineering Please include a detailed description of the problem the circumstances under which it occurred the PCMate and printer software versions and the format and batch es that caused the problem Page 7 of 7
9. t work the problem could be the sensor or the MCB 175 MISSED HOLE SENSEMARK MISSED T REFL SENSEMARK MISSED B REFL SENSEMARK missed hole sense mark error missed top reflective sense mark error missed bottom reflective sense mark error 179 180 181 Page 5 of 7 SNAP ERROR MESSAGES July 2010 Error message Description Prompt file index MISSED CONTR SENSEMARK missed contrast sense mark error 182 These errors indicate that the printer did not see a sense mark when expected This is generally caused by a bad sense mark e g unpunched hole or mis alignment of the sensor to the sense mark HOLE SENSEMARK CAL ERR hole sense mark calibration error 184 T REFL SENSEMARK CAL ERR _ top reflective sense mark calibration error 185 B REFL SENSEMARK CAL ERR _ bottom reflective sense mark calibration 186 CONTR SENSEMARK CAL ERR error 187 contrast sense mark calibration error These are the same as the SENSE MARK CAL ERROR above modified to indicate the selected sensor type SENSOR FAILURE reduce sense mark led current failure 197 cannot fine tune LED current down low 198 enough These errors indicate that the MCB could not calibrate the sensors However these errors indicate that there may be a hardware failure in the sensor circuit The problem may be the sensor or the MCB INCOMPATIBLE
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