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DC640 COMPLETE Manual Rev July 2004

1. 41 FCC Compliance and Safety Instructions Warranty and Service Information may be found in a separate manual within this package If these this manual is not found in this products packaging then immediately contact your local supplier 4 Digital Centrex Operation with multi line functionality SteelTrapTM Memory Technology No Batteries Required FreeSpeechTM Talk Feature Allows Free Toggle between Handset Headset and Speakerphone Forty 40 Access Feature Keys with LED Indicators Key M01 M40 TouchLiteTM One Touch Message Retrieval Key Key M12 Visual Message Waiting Indication and Visual Ringing Indicator Large 2 line x 24 Character LCD Display Contrast Adjustable 16 step Backlit LCD Display Display for Additional Call Information Programmable Date amp Time Programmable Date and Time Format 12 or 24 Hour Clock Ten 10 Programmable Dialing Memory Locations 20 digit capacity Elapsed Call Timer Multiple Language Support English Spanish and French LCD Display Management Keys Up and Down Scrolling LCD Display Programming Keys Exit Select Save Hands Free 2 Way Speakerphone Half Duplex with LED Indication Headset Port with ON OFF Key built in Amplifier with LED Indicator Speaker Handset Headset and Ringer Volume Control Soft Key Toggle Switch ADA Compliant Handset with 16 step Volume Control
2. Can also use the Release key In Calls Allows Agent to answer Primary Directory calls using the first key on the set Interflow Allows Supervisor to reroute incoming calls from one ACD group to another LOB Agent enters a three 3 digit code to record the nature of the call for line of business reporting MCH Activates the Malicious Call Hold feature Night Serv Allows supervisor to enable or disable Night Service handling Not Ready Allow agent to follow up on a transaction without being interrupted by the next call Obs Agent Allows supervisor to monitor a conversation between an Agent and an ACD caller Park Activates the Call Park feature Pwr Features Multiple features adds a variety of C O provisioning services Queue Prioritizes incoming calls in a queue by order of arrival Queue Status Allows Supervisor to monitor the queue status of an ACD group Supervisor Allows Agent to select a supervisor to call Transfer Activates the Call Transfer feature 38 ACD Call Center Feature Keys Note Preprinted labels with the above featured names were provided in the original box Keep the telephone dry If it gets wet on the outside wipe it dry immediately Liquids might contain minerals that can corrode the electronic circuits Do not touch the unit if submerged in water Call for assistance Use and store the telephone only in normal temperature environments Temperature extremes can shorten the life of electronic devices d
3. LCD Memory locations These programmed numbers will be saved in LCD Memory Programming Location Memory Records 1 Press the PROGRAM key Figure 1 Press the UP or DOWN key until the display r e a d s M E M O R Y D I A L NUMBERS Figure 2 2 To activate press the SELECT key Figure 3 3 Select a memory location by scrolling through the LCD Display Enter the number to be saved Be sure to enter a 1 and area code when required by your areas telephone company Figure 4 4 Press SAVE to save the number in memory Note that the first saved record will be store in location M0 The sec ond and third records will be s t o r e d i n M 1 M2 M09 locations Figure 5 5 Press EXIT to exit the pro gram mode or press UP or DOWN to continue scrolling through the program mode Figure 6 Save Select Exit PROGRAM Figure 1 THEN PRESS P r e v S e l e c t N e x t M E M O R Y D I A L N U M B E R S Figure 2 DISPLAY WILL READ Save Select Exit Figure 3 PRESS SELECT KEY Save Select Exit Figure 5 PRESS SAVE KEY M 0 1 7 1 9 6 3 8 8 8 2 1 S a v e M e m o r y D i a l N u m b e r s Figure 4 ENTER NUMBER TO BE STORED Save Select Exit Figure 6 PRESS ARROW KEY OR EXIT 19 20 Programming Volume Alerter Speaker Headset or Handset 1 Press the PROGRAM key
4. PRESS SELECT KEY V M O n e T o u c h M e s s a g i n g E n a b l ed S a v e Figure 4a Press SAVE or SELECT to continue V M O n e T o u c h M e s s a g i n g D i s a b l ed S a v e Figure4b Press SAVE or SELECT to continue 22 23 DISPLAY WILL READ PRESS SELECT ENTER SECONDS Programming Voice Mail Seconds of Wait and PIN Number 1 Once the VOICE MAIL VM ONE T O U C H M E S S A G I N G i s ENABLED press the UP or DOWN key to get the sub menu VM PIN NUMBER Figure 1 2 Press SELECT Figure 2 3 Enter your personal identification number PIN that will be used to retrieve your voice mail messages In programming mode the PIN number will be shown but once saved the PIN will be shown as asterisks Figure 3 4 Press SAVE Figure 4 5 Press the UP or DOWN key to display VM Second of Wait Seconds of Wait allows for a 0 to 99 second timed delay before the telephone memory will dial the pre programmed personal identification number PIN Figure 5 The timing will need to be tested with the specific voice mail service to ensure the correct amount of seconds is programmed The timed delay to program into memory is dependent on when the voice mail answers and requests a PIN number To determine this time make a trial call to your Voice Mail and time the voice mail service 6 Press the SELECT key Figure 2 Enter the number
5. Save Select Exit PROGRAM Figure 1 THEN PRESS P r e v S e l e c t N e x t P R E D I A L Figure 2 DISPLAY WILL READ Save Select Exit Figure 3 PRESS SELECT KEY E n a b l e d S a v e P R E D I A L Figure 4 DISPLAY WILL READ 26 Programming Call Timer When Call Timer is enabled the LCD will display the elapsed time of an active call when the primary directory number is used 1 Press the PROGRAM key Figure 1 Press the UP or DOWN key until the dis p l a y s h o w s C A L L TIMER Figure 2 2 Press the SELECT key Figure 3 3 Enable will be displayed on the LCD Press SAVE to enable Call Timer 4 Press EXIT to exit the program mode or press UP or DOWN to continue scroll ing through the program mode Save Select Exit PROGRAM Figure 1 THEN PRESS P r e v S e l e c t N e x t C A L L T I M E R Figure 2 DISPLAY WILL READ Save Select Exit Figure 3 PRESS SELECT KEY E n a b l e S a v e C a l l T i m e r Figure 4 DISPLAY WILL READ 27 1 Press the PROGRAM key Figure 1 Then press the UP or DOWN key until the d i s p l a y s h o w s S P E A K E R P H O N E MODE Figure 2 2 Press the SELECT key Figure 3 3 Select 2 way Speaker phone to activate the speaker or select Monitor Mode to mute t
6. The program allows for up to 20 digits The digits of the Personal Identification Number PIN will appear on the LCD as they are entered but will not appear after they are saved The VM Pin Num ber menu will show an asterisk in place of each digit The VM PIN Number Menu will appear only if the One Touch Messaging fea ture is enabled The VM Seconds of Wait menu will also appear only if the One Touch Messaging feature is enabled This is the amount of time that the telephone waits when the Voicemail key is pressed and when the PIN Number is dialed 1 Press the PROGRAM key Figure 1 Press the UP or DOWN key until the display shows VM ONE TOUCH MESSAG ING Figure 2 2 To activate press the SELECT key Figure 3 3 Select either ENABLED or DISABLED Se lecting ENABLE activates One Touch Messag ing Figure 4a 4b Note If feature key number 12 is provisioned in the DMS as the voice mail key pressing the key will activate voicemail regardless if one touch messag ing is enabled or not However when one touch messaging is enabled the PIN number will always be dialed The PIN number can be left blank non programmed 4 Press SAVE when the correct default is displayed Save Select Exit PROGRAM Figure 1 THEN PRESS V M O N E T O U C H M E S S A G I N G P r e v S e l e c t N e x t Figure 2 DISPLAY WILL READ Save Select Exit Figure 3
7. The user can enter up to 20 digits which are di aled if the user lifts the handset or presses the Headset On Off or Speaker keys within 12 seconds of dialing the last digit 33 RELEASE KEY FEATURE The RLS RELEASE key is a hard line break When pressed the key automatically disconnects an existing active line There is no dial tone after the RLS key is pressed To use simply press the RLS key when a conversation is complete VOLUME CONTROL Ring Speaker Headset Handset The SpectrumPLUSTM DC 550 is equipped with an ADA FCC compliant volume control located on the front of the phone To adjust the volume press the right end of the VOLUME key and the volume is increased When the left end of the VOLUME key is pressed the volume is decreased The VOLUME key is a sixteen step volume control 34 SPEAKERPHONE FEATURE The Spectrum PLUSTM is equipped with a high quality half duplex speakerphone feature to allow for hands free operation To use simply press the SPEAKER key when placing or answering a call The pri mary directory line will activate automati cally The LED above the SPEAKER key will illuminate to indicate that the speaker phone is in use To disconnect simply press the SPEAKER key or RLS key POWER FAILURE During any power failure only two feature key LED s will work They are keys one and two in the first row of keys Note Use the VOLUME BAR
8. handset 19 LCD Display Large adjustable backlit LCD display 7 8 1 Line Jack Modular receptacle for connecting the line cord 2 Headset Jacks Convenient RJ port or 2 5mm coaxial port used to connect an optional headset 3 Handset Jack Connection for handset coil cord 4 Power Adapter Receptacle For optional coaxial power adapter 5 Elevation Stand Lock Used to lock the elevation stand 9 Parts Check List The following parts are included with the Spectrum PLUSTM DC640 1 Base Unit 2 Handset 3 15 foot Modular telephone line cords 2 4 10 foot Modular coiled handset cord 5 6 inch Modular wall mount line cord 6 Power Adapter with Pass Through AC Outlet 7 Forty 40 Preprinted Feature Keycaps 8 Forty five 45 Clear Keycaps 9 Preprinted Feature Key Index Sheet and Blank Labels 10 NOTE Spectrum PLUSTM Line Cords are 6 Pin 6 Conductor Line cords 6P6C line cord Replacement Line Cords must be same Power Outlet Required The Spectrum PLUSTM Series telephone requires external power from a standard 120V outlet 60Hz Upon loss of electrical power the telephone will operate All the features will work however only the 2 bottom right keys will have LED illumination Dial Tone will be available as
9. local law Some jurisdictions may not allow limitations on the term of an implied warranty or exclusions or limitations of incidental or consequential damages 41
10. long as the dial tone is available from the telephone company Caution Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines IMPORTANT The telephone will not function if the line cord connections are not correct Be sure that the telephone line cord connections are not reversed LINE PHONE Attach the line cords to the power adapter and the wall be fore connecting to the telephone SpectrumPLUSTM Line Cords are 6 Pin 6 Conductor Line cords 6P6C line cord Replacement Line Cords must be the same The DC640 is polarity sensitive Tip and ring cannot be reversed 11 12 120V AC Outlet Recovery Power Adapter provided The 120 VOLT AC OUTLET ADAPTER is a proprietary TeleMatrix product It pro vides both the telephone lines and the power source in one cable 6P6C line cord and is designed to recover the use of the AC power outlet Connector Configuration The 120V Outlet Recovery Power Adapter has two 2 modular jacks One jack is labeled LINE INPUT and the other jack is labeled TO PHONE These jacks allow for a fully modular installation Power Adapter LINE Connection The power
11. of seconds to wait using the keypad The number will be displayed on the LCD The range is 0 99 seconds Figure 6 7 Press SAVE V M P I N N U M B E R P r e v S e l e c t N e x t Figure 1 Save Select Exit Figure 2 PRESS SELECT KEY V M P I N N u m b e r Figure 3 DISPLAY WILL READ ENTER PIN V M S e c o n d s o f W a I t 9 0 S e c o n d s S a v e Figure 6 V M S E C O N D S O F W A I T P r e v S e l e c t N e x t Figure 5 DISPLAY WILL READ Save Select Exit Figure 4 PRESS SAVE KEY V M P I N N u m b e r 1 2 3 4 5 6 24 Programming Time and Date 1 Press the PROGRAM key Figure 1 Press the UP or DOWN key until the display shows TIME AND DATE FORMAT Figure 2 2 To activate press the SELECT key Figure 3 3 There are six different format options Figure 4 plus the option to disable time and date 4 When the desired format is displayed on the LCD screen press the SAVE key 5 By pressing UP the screen TIME AND DATE SET will appear Figure 5 6 Press SELECT 7 Enter the Date and Time Time can be entered as a 12 hour or 24 hour clock In the 12 hour format press 2 for AM or 7 for PM Figure 6 8 Press EXIT to exit the pro gram mode or press UP or DOWN to continue scrolling through the program mode Save Select
12. to adjust the volume of the speaker Note Use the MUTE key during conference calls to reduce background noise 35 HOLD FEATURE The HOLD key is used to place a caller on hold To use simply press the HOLD key When the HOLD key is active the handset can be lifted off hook or returned to its on hook position and the line will not be disconnected To return to the caller simply lift the handset or activate the speaker key and press the blinking line key STORE FEATURE The DC640 has a Store feature which allows a user to store a dialed number of up to 20 digits before hanging up during a conversa tion Afterwards the stored number will be retrieved if the user presses the STORE key while in the Idle state The stored digits would then populate the first line and be treated in the same manner as pre dialed digits Although the user will only be able to pre dial or use the stored digits for calls on the Primary Directory Number he or she will be able to store digits dialed on any outgoing line 36 PAUSE KEY FEATURE A PAUSE key is provided to insert a 1 0 second time break when dialing from the keypad or memory location A multiple of PAUSE keys can be dialed or programmed into memory of a caller record Each pause key counts as one 1 digit when programmed into memory When programming into memory or dialing simply press the pause key in the appropriate dialing pattern MUTE FE
13. ATURE A MUTE key is provided to allow privacy during a background conver sation When the MUTE key is acti vated the microphones in the hand set speakerphone and or headset are disabled When the MUTE key is activated the party on the other end of the line will not hear voice To de activate press the MUTE key again Note if the mute feature is automatically acti vated each time the speakerphone is enabled the phone may be configured in monitor mode Auto Callback Activates the Camp On feature Allows the attendant to extend an incoming call to a busy station and the caller the option of continuing to wait Auto Dial Autodial feature permits an attendant to dial frequently called numbers by press ing the Autodial feature key Auto Line Provides an automatic connection between a calling station that goes off hook and a predetermined location Call Fwd Activates the Call Forward feature that is provisioned in the Central Office Call Park Activates the Call Park feature Allows the user to park a call Call Wait Activates the Call Waiting feature An audible signal is heard when the phone is in use Conf Activates the 3 way Conference feature Conf 3 Similar to Conf but with a maximum of 3 ports Conf 6 Similar to Conf but with a maximum of 6 ports Conf Transfer Activates the 3 way Conferencing Transfer feature Cwt Cancel Allows a station user to prevent on a per call basis any incoming calls from c
14. E key Programming the Speed Call Dial Feature Key A popular feature of The Spectrum PLUSTM DC640 is Speed Calling Once it is programmed by the Central Office this advanced feature allows you to dial a telephone number using one or two digits on the keypad Speed Call Dialing allows you either 10 one digit codes 0 9 or up to 70 two digit codes 00 69 To find out what code types are available to you contact your local telephone administrator or Customer Service Representative The dialing formats are programmed by the Central Office who supports the Digital Centrex Environment Programming Central Office C O Features Central Office C O features must be activated by your local telephone administrator or lo cal telephone company Customer Service Representative Once this is complete simply label the Active Feature Keys to match the programmed C O features The Spectrum PLUSTM Telephone allows forty 40 programmable advanced feature keys to interact with the local telephone Digital Centrex network The call out of these keys have been determined by your local telephone administrator or telephone company Customer Ser vice Representative The programming is done by the Central Office supporting the Digital Centrex Environment Programming the Message Waiting MW Indicator Light Another popular Spectrum PLUSTM DC640 feature is the Voice Mail and Message Waiting MW Light Indicator It is a dual function button One use is a Message Waiti
15. Exit PROGRAM Figure 1 THEN PRESS T I M E A N D D A T E F O R M A T P r e v S e l e c t N e x t Figure 2 DISPLAY WILL READ Save Select Exit Figure 3 PRESS SELECT KEY T i m e a n d D a t e S e t M M D D Y Y h h m m A S a v e Figure 6 ENTER DATE AND TIME MMM DD hh mm JAN 01 08 00 24 Hour DD MMM hh mm 01 JAN 08 00 24 Hour MM DD YY hh mmA 01 01 03 08 00A 12 Hour DD MM YY hh mmA 01 01 03 08 00A 12 Hour MMM DD hh mmA JAN 01 08 00A 12 Hour DD MMM hh mmA 01 JAN 08 00A 12 Hour Figure 4 SELECT DESIRED FORMAT ENTER SAVE T I M E A N D D A T E S E T P r e v S e l e c t N e x t Figure 5 PRESS NEXT THE DISPLAY WILL READ Default format is MMM DD hh mm or JAN 01 08 00 25 Programming Pre dial When Pre dial is enabled the keypad can be used to dial while the telephone is ON HOOK After pre dialing lift the handset or press the speaker key or press the headset key within 12 sec onds to place the outgoing call 1 Press the PROGRAM key Figure 1 Press the UP or DOWN key until the display shows PREDIAL Figure 2 2 Press the SELECT key Figure 3 3 Enable will be displayed on the LCD Press SAVE to enable pre dial To disable pre dial follow the same procedure Figure 4 4 Press EXIT to exit the pro gram mode or press UP or DOWN to continue scrolling through the program mode
16. Figure 1 Press the UP or DOWN key until the display is on the correct VOLUME program i e Ring Speaker Headset or Handset Figure 2 2 To activate press the SELECT key Figure 3 3 The LCD will display the current settings Press the UP DOWN Key to adjust the volume 4 Press SAVE when the correct volume is displayed 5 Press EXIT to exit the program mode or press UP or DOWN to continue scrolling through the program mode Save Select Exit PROGRAM Figure 1 THEN PRESS Figure 2 DISPLAY WILL READ EITHER Save Select Exit Figure 3 PRESS SELECT KEY R i n g V o l u m e S a v e Figure 4a Press SAVE or SELECT to continue R I N G V O L U M E P r e v S e l e c t N e x t S P E A K E R V O L U M E P r e v S e l e c t N e x t H E A D S E T V O L U M E P r e v S e l e c t N e x t H A N D S E T V O L U M E P r e v S e l e c t N e x t Programming Default Answer Device Headset or Speaker When the user presses the line key i e the bottommost Feature Key the phone will be required to pick up on either the headset or the speakerphone if the hand set is on hook For example a reception ist might choose to auto answer calls on a headset while someone working in a private office might prefer the speaker phone The Default Answ
17. Microphone Mute Key with LED Indication Electronic Hold Key must be provisioned for hold Programming Keys Program Memory Pause Store Up and Down Memory Review Key Pause Key for Programming a 1 0 Second Timing Delay Release Key to Disconnect Call On Hook Pre dialing Feature On Hook Dialing User Set Up User Programmable Answering Default Location Headset or Speaker Programmable Primary Directory Number PDN LED Indicators show ON OFF Flash and Wink Key Status Telephone Reset Feature removes all data Wall Mount or Desktop Placement 5 6 1 Access Feature Keys Forty 40 illuminated programmable one touch keys used for line or Centrex feature access 2 TouchliteTM Key Message Waiting Lamp LED indicator that blinks to indicate a new message in the user s voice mail box user must be subscribed to a messaging system 3 Release Key Used to disconnect the line or exit the programming mode 4 Store Key Used to program a single readily available number for later retrieval 5 Pause Key Used to program a 1 0 second timing delay in speed dial memory or on hook dialing 6 Memory Key Used
18. This page is intentionally left blank Congratulations on your purchase of the TeleMatrix Spectrum PLUSTM Series DC640 Digital Centrex Telephone The DC640 includes advanced features that are suitable in today s business environment The DC640 is equipped with preprinted feature line keys which can be used to customize your tele phone features and line appearance TeleMatrix designed the DC640 to be simple to install and easy to use The DC640 is for use behind a Nortel Meridian Digital Centrex environment pro vided by your local telephone company It has a two line LCD display which displays local business telephone features and switch features that are pro vided by your telephone service provider Switch features must be ordered from your local telephone provider Local features provide you the conven ience of customizing your DC640 telephone for your personal use The DC640 Digital Centrex Telephone is a precision electronic device that requires minimum maintenance Please be sure to read the contents set forth in the user s guide to become familiar with connecting and the functionality of this product Contact your Telephone Administrator or your local telephone Customer Service Representative for proper set up of your telephone network 3 As specified by FCC regulation we are required to inform you of specific governmental and compliance regulatory requirements safety notices safety instructions and other informative information TeleM
19. adapters LINE INPUT connec tion is used to connect the telephone line from the wall jack to the power adapter Using one of the 15 foot modular telephone line cords connect one end of the cord to the RJ14 telephone jack on the wall or base board The remaining end of the line cord plugs into the LINE side of the power adapter Power Adapter PHONE Connection The power adapter TO PHONE connector is used to provide both the telephone line and the power source to operate the telephone Using one of the 15 foot modular telephone line cords plug one end of the line cord into the back of the telephone Plug the remain ing end to the power adapter jack labeled TO PHONE Troubleshooting Note If there is no power to the telephone after connecting the line cords check to see if the line cords were inserted in the opposite sides of the adapter 13 NOTE Be sure that all line cord connections are made prior to installing the Wall Mount Wedge An optional direct connect coaxial power supply can be used or the provided power supply can be used Connecting the Handset Cord A 10 foot modular coil handset cord is provided Be sure that the wall desk elevation stand has not been attached To install the cord simply plug the short straight end of the handset cord into the modular jack on the handset The long straight end of the handset cord plugs into the jack labeled Handset located on the bottom of t
20. all waiting DND Do Not Disturb Also see Make Busy Dir Pickup Permits a station to answer a call that is ringing any line within an assigned group Drop Allows user to drop a call on hold Suggest to use the Release Key End to End Activates the End to End feature Hunt Activates the hunting features Hunting increases likelihood of the call being re ceive within an assigned group I C Activates Intercom feature to a specific station I C Group Activates Intercom Group feature to a group of stations Inspect Allows user access to information about the set s assigned features and incoming calls Leave Msg Allows the user to leave or retrieve messages Make Busy Allows for the set to be made busy to incoming calls Can use the DND label Override Activates the Busy Override feature Allows set to gain access to a busy station Page Activates the Page feature for getting access to a loudspeaker paging system Pickup Activates the Call Pickup feature to allow a station to pick up a call Pwr Features Multiple features adds a variety of C O provisioning services Privacy Activates the Privacy feature Priv Rls Deactivates the Privacy feature Query Busy Allows a stations to query the busy idle status of one designated station within a group Redial Activates the Redial feature to allow for last called number dialing Advanced feature keys are programmed by your Telephone System Administrator or Telephone Service Personnel Thes
21. amage batteries and distort or melt plastic parts Avoid direct sunlight Keep the telephone away from excessive dust and dirt that can cause premature wear of parts Wipe the telephone with a damp cloth occasionally to keep it looking new Do not use harsh chemicals clean ing solvents or strong detergents to clean the unit 39 40 When problems arise during installation or service that cannot be resolved using this or related documents contact the TeleMatrix Prior ity Care Department Monday through Friday 8 30a m 4 30p m MST Toll Free 1 800 462 9446 Direct 719 638 8821 Fax 719 638 8815 www telematrixusa com Many times a problem is either installation or user related Please contact TeleMatrix PRIOR to sending a telephone to our service center for repair In the unlikely event that a factory repair is necessary 1 Include a brief description of the problem that you are experiencing 2 Include a proof of purchase for a repair under warranty 3 Send the telephone prepaid by UPS or Parcel Post insured to TeleMatrix Inc Priority Care Center 5025 Galley Road Colorado Springs Colorado 80915 TeleMatrix will pay return postage on the repaired telephone Allow 2 3 weeks for delivery When immediate replacement is required see our FastLaneSM replacement policy on our internet site 40 STATEMENT OF LIMITED WARRANTY TeleMatrix Inc TMX warrants to its original end customer purchaser that Spectrum Spectrum Plu
22. atrix Inc provides this information in a separate man ual We pack the separate Compliance and Safety Manual within each outer box or product box when shipped Prior to reading this operation manual and prior to setting up your telephone please refer to the Compliance and Safety Manual Features 5 Controls 6 Part List 10 Installation 11 Programming 15 LCD Display Caller Identification 28 Headset Installation and Operation 31 Operation 33 Care and Maintenance 39 Service 40 Warranty
23. e features are provided by the telephone company in a Nortel Digital Centrex environment Only some of the features listed will be available to you because each telephone is customized to a specific business application 37 Business Feature Keys Note Preprinted labels with the above featured names were provided in the original box Agent Allows ACD Supervisor to select the Agent to call when using the Call Agent fea ture or enables the ACD Supervisor to check the status of all ACD Agent positions when using the Display Agent Feature Agent Avail Allows the ACD Supervisor to require an Agent to receive available incoming calls even though the Agent has pressed the Not Ready key Agt Status Allows supervisor to monitor an Agent s status Recommend Display Queue Status Ans Agent Allows supervisor to receive a ring back when a Agent is calling the Supervisor Ans Emergency Allows supervisor to immediately answer emergency calls from Agents who have the Emergency key Call Agent Allows supervisor to call an Agent directly Call Supv Allows the Agent to call the Supervisor directly Dis Agt Sum Allows supervisor to view Agent activity in ACD group Disp Queue Allows supervisor or Agent to view ACD queue status EMK Allows Agent to immediately conference and or record abusive calls Emergency Same as EMK Reports an abusive or threatening call to supervisor Flex Call Allows deactivation of conference caller to smaller group Force Call
24. er Device Menu allows the user to choose between the headset and speakerphone for these sce narios 1 Press the PROGRAM key Figure 1 Press the UP or DOWN key until the display shows DEFAULT ANSWER DEVICE Figure 2 2 To activate press the SELECT key Figure 3 3 Select either HEADSET or SPEAKER This activates whether the HEADSET or SPEAKER is the pri mary answering device By selecting SPEAKER the primary answer device includes the handset and speaker Figure 4a 4b 4 Press SAVE when the correct de fault is displayed 5 Press EXIT to exit the program mode or press UP or DOWN to continue scrolling through the program mode Save Select Exit PROGRAM Figure 1 THEN PRESS P r e v S e l e c t N e x t D E F A U L T A N S W E R D E V I C E Figure 2 DISPLAY WILL READ Save Select Exit Figure 3 PRESS SELECT KEY D e f a u l t A n s w e r D e v i c e H e a d s e t S a v e Figure 4a Press SAVE or SELECT to continue S p e a k e r S a v e D e f a u l t A n s w e r D e v i c e Figure 4b Press SAVE or SELECT to continue 21 Programming Voice Mail Using the One Touch Messaging fea ture the Voice Mail advanced feature key can be pressed to connect to the Voicemail system on the Nortel Meridian PBX or Central Office switch The switch must be provisioned for voice mail on the 12th key
25. h the product when returned for warranty repair or 7 Costs incurred by the customer in removing and shipping the product to TMX for repair or replacement and costs of reinstallation of the product 8 Products or parts which are not owned and used by the original end user customer The cost and risk of loss or damage for sending the product to TMX will be borne by the customer TMX EXPRESSLY DISCLAIMS ALL WARRANTIES EXCEPT THE LIMITED WARRANTY SET FORTH HEREIN WHICH IS THE SOLE AND EXCLUSIVE WARRANTY OF THE PRODUCT AND IS IN LIEU OF ALL OTHER WARRANTIES WHETHER ORAL OR WRITTEN EXPRESS OR IMPLIED OR STATUTORY THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE THE CUSTOMER S SOLE REMEDY UNDER THE TMX WARRANTY SHALL BE REPAIR OR RE PLACEMENT AS PROVIDED ABOVE IN NO EVENT WILL TMX BE LIABLE TO CUSTOMER OR ANY OTHER PARTY FOR ANY INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION DAMAGES OF LOST PROFITS LOST REVENUES LOSS OF USE OF FACILI TIES OR EQUIPMENT OR COST OF SUBSTITUTE EQUIPMENT ARISING OUT OF THE USE OR INABIL ITY TO USE THIS PRODUCT EVEN IF THE CUSTOMER HAS ADVISED TMX OF THE POSSIBILITY OF SUCH DAMAGES TMX LIABILITY FOR DAMAGES SHALL NOT EXCEED THE PURCHASE PRICE OF THE DEFECTIVE PRODUCT This limited warranty is non transferable without the prior written approval of TMX It gives the customer specific legal rights The customer may have other rights which vary under
26. he Spectrum PLUSTM base unit Place the line cord into the hand set coil cord channel located directly below the jack To install the wedge for desk mounting be sure the lock mechanism is positioned to the left clear of the locking arm Place the wedge in the slots wide end toward top of phone base unit and slide the wedge upward into position Lock the wedge into place Desk Mounting 14 Agent Agent Avail Agt Status Ans Agent Ans Emergency Auto Callback Auto Dial Auto Line Call Agent Call Fwd Call Park Call Supv Call Wait Conf Conf 3 Conf 6 Conf Transfer Cwt Cancel DND Dir Pickup Dis Agt Sum Disp Queue Drop EMK Emergency End To End Exec Msg Wtg Flex Call Force Call I C I C Group In Calls Inspect Interflow Leave Msg LOB Make Busy MCH Night Serv Not Ready Obs Agent Override Park Page Pwr Features Pickup Priv Rls Privacy Queue Queue Status Query Busy Redial Ring Again Spd Call Supervisor Time Date Transfer UCD Wake Key Selections Installing Access Feature Keycaps Forty 40 preprinted access feature keycaps are provided for placement on the access feature keys These key caps identify the keys use There are 45 clear keycaps provided for printed labels to be inserted To install the pre printed keys simply remove the clear keycap by pulling it up with a fingernail or sharp object Replace with the preprinted keycaps or place hand written paper index sheets under a clear ke
27. he speaker Press SAVE Figure 4 4 Press EXIT to exit the program mode or press UP or DOWN to con tinue scrolling through the program mode Save Select Exit PROGRAM Figure 1 THEN PRESS P r e v S e l e c t N e x t S P E A K E R P H O N E M O D E Figure 2 DISPLAY WILL READ Save Select Exit Figure 3 PRESS SELECT KEY 2 w a y S p k r p h o n e S a v e S p e a k e r p h o n e M o d e Figure 4a DISPLAY WILL READ M o n i t o r M o d e S a v e S p e a k e r p h o n e M o d e Figure 4b DISPLAY WILL READ Programming Speakerphone Mode The DC640 includes an option for 2 way Speakerphone or Monitor Mode When MONITOR MODE is enabled voice transmission automatically stops when the speakerphone key is pressed MUTE will activate and the LED indica tor will illuminate when the speakerphone is turned on through the SPEAKER key or the LINE key or from an incoming Intercom call The MUTE feature will activate when the user switches from the handset or headset to the speaker phone during an active call When MONITOR MODE is enabled the MUTE feature can be turned OFF to enable voice transmission on the speakerphone by pressing the MUTE key If the directory numbers are switched or a call is placed on hold and then released the MUTE feature will be reactivated The 2 WAY SPEAKERPHONE option allows the voice to go out automati call
28. isplay will clear 3 seconds after the last key press or after pressing the EXIT key C O N T R A S T Figure 3 PRESS THE UP OR DOWN KEYS Save Select Exit Figure 2 30 MEMORY DIAL KEY The Memory Dial key allows access to the Memory for programmed numbers Toggle between different Memory Dial numbers when pressing the Memory Dial key the UP or DOWN keys or the dial pad keys When the memory location is found go off hook by lifting the handset or pressing the Headset On Off or Speaker keys within 12 seconds to activate that memory dial number Retrieving and Dialing Stored Memory Records 1 Press the MEMORY key Figure 1 2 Press the UP or DOWN key until the display reads the number or memory location wanted or press the numeric location using the keypad Figure 2 3 To activate dialing lift the handset or press the SPEAKER key or HEADSET ON OFF key Figure 3 MEMORY Figure 1 Figure 3 M 0 1 7 1 9 6 3 8 8 8 2 1 M e m o r y D i a l N u m b e r s Figure 2 SEARCH FOR MEMORY LOCATION Save Select Exit Figure 2 PRESS UP or DOWN KEY Deleting Changing a Stored Memory Record To delete or change a stored memory location press PROGRAM and scroll to MEMORY DIAL NUMBER Use the UP DOWN keys to find the record to delete When found press SELECT then SAVE to delete the number To save a new number i
29. lect Exit The Spectrum PLUSTM DC640 Quick Programming Guide is a summary list of set up options Additional detailed instructions are provided in the manual Quick Program Guide The Spectrum PLUSTM DC640 requires simple initial programming that allows the user to personalize the telephone setup Programming Local User Preferences 16 PREDIAL CALL TIMER TIME AND DATE FORMAT TIME AND DATE SET SPEAKERPHONE MODE LANGUAGE Enable Disable Keypad Predialing Enable Disable Call Timer Back to 1st Menu Formats Time and Date Display Options Set Time and Date Enable Disable Speaker Mute Features PROG Programming is initiated by quickly pressing the PROGRAMMING key LANGUAGE RING VOLUME Set up language SPEAKER VOLUME HEADSET VOLUME MEMORY DIAL NUMBERS DEFAULT ANSWER DEVICE Adjust Ring Volume Default Adjust Speaker Volume Default Adjust Headset Volume Default HANDSET VOLUME Adjust Handset Volume Default Program 10 Memory Dialing Numbers VM PIN NUMBER VM SECONDS OF WAIT Enter PIN Personal Identification Number Seconds to Wait Prior to PIN dialing VM ONE TOUCH MESSAGING Enable Disable One Touch Messaging Select the Speaker or Headset for Answering Default Independent feature keys are pressed to program these operations 1 Adjust the LCD Display Contrast by pressing UP DOWN key 2 Store number into memory by pressing the STOR
30. lowing pages provide instructions on how these options are programmed Setting Up Language The telephone LCD has the ability to display 3 languages English French and Spanish 1 Press the PROGRAM key Figure 1 Press the UP or DOWN key until the display reads LANGUAGE Figure 2 2 To activate press the SELECT key Figure 3 3 The LCD will display ENGLISH Press the SAVE key or press the UP or DOWN key to continue French or Spanish are the remaining options Figure 4a 4b 4c 4 Press SAVE when the correct language is displayed 5 Press EXIT to exit the pro gram mode or press UP or DOWN to continue scrolling through the program mode Save Select Exit PROGRAM Figure 1 THEN PRESS L A N G U A G E P r e v S e l e c t N e x t Figure 2 DISPLAY WILL READ Save Select Exit Figure 3 PRESS SELECT KEY L a n g u a g e E n g l is h S a v e Figure 4a Press SAVE or SELECT to continue L a n g u a g e F r a n a i s S a v e Figure 4b Press SAVE or SELECT to continue L a n g u a g e E s p a o l S a v e Figure 4c Press SAVE or SELECT to continue Programming the Stored Record Memory The Spectrum PLUSTM DC640 allows for up to ten 10 number records to be stored in the LCD memory for frequently dialed calls This section describes the programming for the ten 10
31. n amplifier Figure 1 Figure 2 32 Using A Headset The HEADSET ON OFF key controls the activation of the Headset When using the headset feature the handset remains on hook at all times Placing Answering a Call using the Headset On Off Feature To answer an incoming call press the HEADSET ON OFF key to activate the headset The LED above the HEADSET ON OFF key will be illuminated when in ON position Adjust the volume if necessary Use the control features of the headset that are available to you You can dial using the keypad or a provisioned advance feature key To end headset activation press the HEADSET ON OFF key The LED above the HEADSET ON OFF key will not be lighted when in OFF position FreeSpeechTM Talk Feature is a unique TeleMatrix feature that allows the user the freedom to toggle between the headset handset and speakerphone modes during a conversation f Volume Lock Feature When the handset speaker ringer or headset volume is adjusted the volume will automatically stay at that setting in the next use f PREDIALING FEATURE When programmed the telephone supports a pre dialing feature for calls made on the Primary Directory Number or the line corresponding to Feature Key 1 directly above the Speaker key The pre dial feature allows users to enter a number before lifting the handset or using the headset or speaker phone for an outgoing call
32. n a memory location scroll to that location press SELECT then enter the new number To save the new number press SAVE and then press EXIT To avoid deleting the record press the EXIT key PRIOR to entering a new number 31 Headset Feature The Spectrum PLUSTM is equipped with a separate port for plugging in an optional headset The port is located on the bottom of the base unit The TeleMatrix FreeSpeechTM Talk Feature is a unique TeleMatrix feature that allows the user the freedom to toggle between the headset handset and speakerphone modes during a conversation When the HEADSET ON OFF key is ON pressing the SPEAKER key will ac tivate the speaker and disconnect the headset line automatically This feature avoids having to use the hook switch handset to process telephone calls while in headset mode The headset can be purchased from a TeleMatrix distributor There are many varieties of headset models available Installing a Headset The headset port is located on the bot tom side of the telephone base Plug the modular end of the headset cord into the modular port of the telephone labeled HEADSET figure 1 Press the HEADSET ON OFF key to activate the headset The LED above the key will illuminate to indicate that the headset is on figure 2 NOTE When using a direct connect headset an external am plifier is NOT recommended be cause the phone has a built i
33. ng Indication indicator that will blink repetitively to indicate that a new message is in the user s voice mail box The other purpose allows the user to simply press the TouchliteTM button key to connect auto matically to their voice mail When this feature key is programmed properly the PIN number dialing is delayed until after the messaging service requests a password Voice Mail VM requires provisioning at the Central Office but the wait time and PIN are programmed by the user into the DC640 The Digital Centrex telephone service provider has to activate the voice mail feature for the light to illuminate and work properly Programming Other System Features There are many system features the Digital Centrex telephone service offers These are required to get the telephone features to function Like most business entities that use the Digital Centrex environment the feature choices are pre determined and pre programmed into your telephone network system Your local telephone administrator or local telephone company Customer Service Representative will answer these questions about your C O services and provisioning of these features The telephone will interact with the feature choices you make once the programming is completed within the telephone s network environment 17 18 Programming Users Telephone Features The Spectrum PLUSTM DC640 allows for the user to customize the telephone to the user s preference when operating The fol
34. s and Marquis branded products manufactured by TMX are free from defects in materials and workmanship for five 5 years after the date of purchase and Regency branded products manufac tured by TMX are free from defects in materials and workmanship for three 3 years other than the following products for which the warranty period shall be one 1 year handset batteries either NiCd or NiMH used in TMX cordless products If a product fails this warranty during the warranty period TMX will at its option either repair or replace the defective product or parts or deliver replacements for defective products or parts on an exchange basis at no additional charge to the customer except as set forth below Repair parts or replacement products may be either new or reconditioned Products or parts returned to TMX under this warranty will become the property of TMX Warranties on products repaired by TMX expire at the termination of the original warranty period This limited warranty does not cover 1 Products or parts which are damaged abused or misused 2 Any damage resulting from improper installation maintenance or operation of the product 3 Damage resulting from unauthorized modification or repair of the product or from im proper connection of the product to other equipment 4 Cords connectors and replaceable batteries 5 Damage in transit to the TMX repair facility 6 Any product or part unless proof of date of purchase is submitted wit
35. to initiate ten 10 programmed memory locations 7 Programming Key Used to initiate programming mode 8 Hold Key Key used for placing callers on hold 9 Mute Key Lighted key used for disabling the handset headset and speakerphone microphone 10 Headset ON OFF Key Used to turn the headset ON or OFF LED Indication 11 Numeric Dial Pad Used for outbound dialing 12 Speaker Key Used to turn the speakerphone ON or OFF LED Indication 13 Volume Bar Adjusts the loudness independently for the handset receiver the headset speaker and or ringer 14 Up and Down Scroll Key Used to scroll the LCD through the program menu and Memory Dial records Also used to adjust LCD contrast 15 Exit Key Used to exit programming mode or memory dialing mode 16 Select Key Used for programming settings 17 Save Key Used to save programmed settings 18 Handset Hearing aid compatible
36. y to the speaker without muting voice transmission 28 LCD BACKLIGHT FEATURE The Spectrum PLUSTM is equipped with a blue backlit Liquid Crystal Display LCD that enhances the visibility of the LCD LCD FEATURES The Spectrum PLUSTM LCD display is a 2 lines x 24 character backlit display with contrast adjust ments The LCD will display the identity of the caller and the time of the call The user has the option to answer the call or allow the call to auto matically be forwarded to voice mail LCD DISPLAY INFORMATION The LCD displays information that is provided by the Nortel Meridian PBX or Central Office Information that is displayed on the LCD is provided by the PBX or Central Office The LCD will display this information when an incoming call comes in 29 Caller Identification Caller ID LCD Display Adjustments LCD TILT ANGLE FEATURE The LCD can be tilted upward for direct viewing and easy reading Tilt the LCD to the desired position by lifting up the back of LCD hous ing Figure 1 60 maximum upward tilt LCD CONTRAST FEATURE 16 step The LCD characters can be light ened or darkened using the con trast UP DOWN keys Figure 2 While the handset is in the ON HOOK position simply press the UP or DOWN keys to adjust the con trast of the LCD screen There are 16 contrast step adjustments Figure 3 To lighten characters press the UP key To darker characters press the DOWN key The d
37. ycap Position the keycap onto the key and press downward to snap the keycap on figure 1 Contact your local telephone adminis trator for specific instruction of the keys to use and their location Figure 1 Programming Keys The Spectrum PLUSTM DC 640 supports the Nortel Meridian Digital Centrex System Environment The following pages show diagrams on how to program dif ferent features of the telephone Simply follow the instructions on the LCD screen The keys below are used to program the telephone PROGRAM KEY located on base To enter into the programming mode press the PROGRAM key EXIT KEY To exit the program mode press the EXIT key SELECT KEY To select the feature needing to be programmed and advance the LCD screen to the next screen press the SELECT key SAVE KEY To save the feature selected press the SAVE key ARROW KEYS Use the UP and DOWN keys to scroll through the Programming Menu or Memory Dial records 15 Programming must be done with the power adapter plugged into the wall Programming must be performed with the telephone on hook A maximum of 20 digits can be entered into each memory dial locations including Pauses LCD Display Information Management Keys The Spectrum PLUSTM is equipped with five Liquid Crystal Display LCD Management Keys that are used to support programming of the telephones and to scroll through the displayed information Save Se

DC640 COMPLETE Manual Rev July 2004

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