USER GUIDE - Frontier Communications
Contents
1. This is an optional no charge feature If you want this feature permanently removed from your line call the Contact Center for residential call 1 800 921 8101 or for business call 1 800 921 8102 Plays an audible tone indicating that an incoming call is waiting to be answered You have the option to put the current call on hold and accept the other call Or don t accept the call that s waiting and send the caller to your Voicemail message box If you have Caller ID capability then the number of the incoming caller will be displayed Press FLASH to activate during a call Visit Frontier com for more information 41 42 Services Description Manage Hews Aivat Online from Your Phone If you have Call Per Call Cancel Waiting you can 70 dial number Cancel Call oa Waiting cancel Call Waiting Call Waiting Mid for a specific call or Call Cancel FLASH during a current call 70 FLASH Allows you to vi Diredet prevent all outgoing TaI calls to Directory Go to Call Assistance Assi h Manager Blecking ssistance such as ba 411 or xxx 555 1212 Web information Portal Gives you the option of rejecting all incoming phone calls without ringing yourprone ar v Manage online Do Not eae sree Go to Call or dial 78 to Disturb a Manager activate and 79 to once when a call tab in dead va is rejected A busy Web Bati Portal signal will be heard by the calle2. 3 for Security Options and then 1 e Follow the prompts From any Allows you to touchtone phone change your e Dial your phone existing personal number and once identification you hear your number PIN that greeting press is used to access e Enter your PIN your mailbox over e Press 4 for the phone Your PIN Mailbox Settings must be six to 13 then 3 for Security Change digits in length and vV Options and then PIN for Vaicemai cannot contain any Go to 1 to change PIN form of the phone Settings Any touch tone number more than two sequential numbers example could be 12 but not 123 or more than two repetitive numbers example 11 but not 111 phone forgot password e Dial your Voice home phone number and once you hear your greeting press e Enter your PIN e If you have forgotten your PIN and do not have access to your home phone or the portal you can call 1 800 219 6877 for a representative to reset your pin Visit Frontier com for more information Services Description ease Hew to selva P Online from Your Phone Allows you to control the call forwarding to your voice mailbox Turn When the feature S On Off l is on all calls not Voicemail Go to roe answered will go to Notification Settings your voice mailbox When it is off your Voicemail will not answer Calls From home e Dial 100 or 98 Away from home e Dial your phone Allows you to access y a l
3. 4 number Voicemail your voice mailbox P Go to e Press the when Access to retrieve voice M essages you hear your messages and Calls greeting e Enter your PIN e Press 1 and follow the prompts Enables you to view manage and listen to your Voicemail messages on qualifying computers or wireless devices There is no need va Go to the app store Voicemail to log in to your Got and search for Viewer account to view R Frontier Voicemail your messages or and Calls Viewer dial in to listen to your messages Instead they are automatically delivered to your computer or wireless device Visit Frontier com for more information 37 38 HOW TO MANAGE OR CHANGE VOICE FEATURES Saas Dieseristion Manage How to Activate P Online from Your Phone Allows you to reject y incoming calls from i Anonymous eileen ne blod Go to Call Manage online or to Call heirCaller ID The Manager activate Dial 77 To Rejection ils will D tab in deactivate dial 87 calls will not be sent Web to Voicemail Portal a Manage online Allows you to or to activate Dial All Call forward all incoming a to Call 72 then enter a Forwarding calls to another one forwarding number number Web To deactivate dial Portal 73 Allewsyeuse y Manage online ctivate Dial forward all incoming Go to Call i Busy Call 90 then enter a i calls to another Manager i Forwarding forwarding number
4. CONTROL Control devices with mode buttons Record TV with one click Replay the last few seconds of a program Go to the On Demand library Return to previous menu screen Go to main Menu screen PiP browsing Exit from a menu screen or return to live TV Mute the sound on your TV Edit text on the Search screen OWE oe op REW SCAN SCAN PFF lt o idd RILA a BROWSE ja nw bot a 2D o Fast forward in set increments Go to recorded TV programs list Explore entertain and interact with FrontierTV apps Navigate channels menus and screens Go to Program Info screen Go to Guide screen Change channel Return to previously viewed live TV channel Access the Options menu Upgrade to our rechargeable Easy Find Remote Control or our Point Anywhere RF Remote Control for even more convenience and cool features Learn more at Frontier com Your remote can control up to four devices At the time of installation your remote was set up to control your HD ready receiver The remote is also capable of controlling up to three other devices such as the TV DVD player or home theater system You can access step by step instructions on how to program your TV or other devices by pressing MENU on your remote control and scrolling to Help and selecting Remote Control Setup RECORD YOUR FAVORITE SHOWS WITH YOUR DVR One DVR one experience any receiver Record up to four shows at
5. How to manage or change Voicemail Settings e How to manage or change Frontier Voice Features e Create sub account voice mailboxes online Your important Frontier information ssssssccccsssessssesseeeeeeeees 45 e For quick reference record your important Frontier information here Support questions additional resources essssosessosescesssesssseseseo 47 e Accessibility Support e Learn more about Frontier Communications products and services at Frontier com HIGH SPEED INTERNET Now that your Frontier High Speed Internet service is installed every networked computer in your home can share the same connection on a Wi Fi home network Need to set up Internet connectable devices such as a surveillance camera game console or other remote access tool If yes then go to FrontierHelp com faq cfm for easy set up instructions Frontiernet net At home or on the go Frontier customers get more with Frontiernet net On Frontiernet net you get breaking and local news a personalized view for weather sports with your favorite teams your stock portfolio daily games and exclusive video entertainment Plus you can watch videos including movies and TV shows online and manage your Frontier services Stay Connected gt Access Frontiernet net mail from any computer tablet or mobile device Simply log in at Frontiernet net using your Frontier primary member ID email address or sub account member ID and password and
6. click the Mail button gt Integrate and use all your email services from one convenient place with Frontiernet net webmail gt Connect to Facebook friends and text messages from your Frontiernet net inbox Stay Informed gt Get breaking news entertainment finance sports and lifestyle gt Personalize with your favorite teams financial portfolios and local weather Be Entertained gt Watch TV shows movies sports and music videos online gt Play games get game memberships discounts and a lot more Visit Frontier com for more information Get Software amp Tools gt Instant Messenger Frontiernet net Toolbar for quick access to your email weather and news from any web page gt Frontiernet net software settings restore tool sets browser and Frontiernet net mail settings useful if you have new service or a new computer SET UP EMAIL ON YOUR HOME COMPUTER Client based email POP SMTP uses software like Outlook Express to download email directly to your computer Open the email software you plan to use and enter the following information in the account setup window gt Email address MemberlD Frontiernet net gt Incoming POP pop3 Frontier com gt Outgoing SMTP smtp Frontier com requires authentication gt Incoming mail server POP3 gt Incoming mail port number 995 make sure Secure Connection SSL is checked gt Outgoing mail port number 465 make sure Secure Connection SSL is
7. information 39 40 Services Description ae ose Online from Your Phone Caller ID Allows members on TV with FrontierTV and Frontier This is an Voice services to optional receive Caller ID no charge igs as fee notifications on you want their TV A small this feature permanently removed from your line for residential call 1 800 921 8101 or for business call 1 800 921 8102 window will appear on the TV screen when a new call comes in and will automatically disappear after a few seconds Call Screening Accept calls from a list of priority phone numbers when Do Not Disturb feature is active V Go to Call Manager tab in Web Portal Manage online or to activate dial 64 to deactivate dial 84 Caller ID on TV requires subscription to FrontierTV and Frontier Voice Visit Frontier com for more information Services Description Manage Online How to Activate from Your Phone Call Trace Traces the number of the last call you received additional charge may apply for each use Note Only law enforcement officials have access to call records A complaint must be filed to give law enforcement officials access to call records S7 Three way Calling Allows you to add a third party to an existing conversation To activate press FLASH dial the number you wish to add then press FLASH again Call Waiting
8. number when your tab in ine ie bus Web to deactivate dial Portal 91 Allows you to y forward a list of er o to Ca Selective specie phone Goto Call Manage online or to Call Ser N Manager activate Dial 63 to Forwarding h tab in deactivate dial 83 alternate phone Web number Portal Sends any phone y Manage via web Nia Anwer calls that aren t portal or to Call answered to either A to Call activate dial 92 Forwardin Voicemail or an ie then a forwarding 9 alternate phone Web number to number Portal deactivate dial 93 Visit Frontier com for more information Services Description es new ty eee P Online from Your Phone Allows you to forward incoming vA Unavailable calls to another Goto Call Call phone number if Manager Manage online Forwarding your main phone tab in line has a service Web disruption Portal Selective Call Rejection allows v Selective you to prevent a list Go to Call Manage online or to Call of phone numbers Manager activate dial 60 to Rejection from ringing tabin deactivate dial 80 through to your Web phone Portal Allows you to hide v Caller ID your name and Go to Call Manager Manage online Blocking number on all la outgoing calls Web Portal Blocks Caller ID display of your Caller ID name and number Per Call to the phone To activate dial 67 Blocking number you are calling on a per call basis Visit Frontier com for more
9. once and record and play back shows in any room from a single DVR Your HD ready receiver with whole home DVR lets you gt Record up to four shows at once on a single DVR and record and play back your shows from any room in your home gt Schedule update or delete your recordings from any room in your home gt Pause your recorded show in one room and pick it up where you left off in another gt Pause and rewind live TV or recorded shows from any receiver gt Set Parental Controls for Frontier Movies Pay Per View and live or recorded shows Note BLUE CAPITAL LETTERS refer to buttons on the remote control Black bold letters refer to selections on your TV screen Pause fast forward and rewind live TV from any receiver Your whole home DVR stores up to 60 minutes of the live TV channel you re watching on up to four of your receiver connected TVs at the same time When you change channels your DVR will begin storing the new program instead You can rewind live TV by pressing REW You can also freeze live TV for up to 60 minutes by pressing PAUSE press PLAY to restart Record the program you re watching from any receiver Press RECORD on your remote control to begin recording the program you re watching The Record light on your receiver remains lit until recording stops automatically at the program s scheduled end time You can also press STOP to end recording at any time Press OK to confirm Schedule program
10. s a snap to manage your account and get support when you need it For your own security if you need to record account passwords write them down separately and keep them in a safe place GENERAL INFORMATION Customer name on account Billing Telephone Number Frontier primary member ID Frontier email address Frontier primary member password VM PIN Frontier password hint if applicable Your Frontier services were installed by WE RE ALWAYS HERE TO HELP Visit Frontier com or call 1 800 219 6877 and say FrontierTV technical support frontier Communications 44 WIRELESS RESIDENTIAL ROUTER INFORMATION Manufacturer and model number Wi Fi Network Name SSID Wi Fi Password required for home Wi Fi access Your Frontier primary member ID allows you to manage your account online You can view and pay your bill enroll in paperless billing sign up for Frontier AutoPay upgrade your account get updates regarding your Frontier service and so much more UPGRADE OR ADD SERVICES ANYTIME Visit Frontier com frontier Communications 45 ACCESSIBILITY SUPPORT gt Customers with Disabilities Voice Calls 1 800 288 8303 TTY Calls 1 877 462 6606 gt Customer Service Residential Customers 1 800 921 8101 Business Customers 1 800 921 8102 gt Repair Center Voice Calls 1 800 921 8104 TTY Calls 1 877 462 6606 Get answers 24 7 at Frontier com helpcenter contact
11. Frontier com helpcenter internet wireless network setup Mac and Macintosh are registered trademarks of Apple Inc CONNECT MORE COMPUTERS TO YOUR Wi Fi HOME NETWORK You can connect more computers by Ethernet or wirelessly gt Connect an Ethernet cable from any available Ethernet port on the residential Wi Fi Router to your computer s Ethernet port gt Connect wirelessly with a wireless enabled notebook or a computer with an 802 11b g n ac wireless network adapter installed Ethernet cable Note You will need to use your ten digit Wireless Network Key code see illustration above Visit Frontier com for more information Save and share the things you g There s only one you we help keep it love that way i Jter secur Keep your systems safe and secure night Protect the devices you use every day Get expert tech answers day and Choose a bundle and save You ll get great value plus friendly technical support from our U S based experts Call 1 888 620 3663 now or visit ftrsecure com Frontier Secure is part of Frontier Communications a leader in Internet TV and Phone services for residential and ersecure business customers across the country We pride ourselves on unmatched customer service community involvement and a 100 U S based workforce 2015 Frontier Communications Corporation FRONTIER TV Visit Frontier com for more information 10 HOW TO USE THE REMOTE
12. IDEO SOURCE If you re unable to see TV programs on your screen first try pressing the TV VIDEO button on your remote control to change from Video 1 to Video 2 or Video 3 These separate video inputs Video 1 Video 2 and Video 3 must match the incoming video source the receiver DVD player or other device connected to the TV If this doesn t solve the problem depending on how your devices are connected it may be that the TV s input selection does not correspond to the input of the FrontierTV receiver See three examples of how to connect the HD ready receiver to your HDTV set on page 33 Check device connections for your TV TV screen menus and port configurations vary Most devices have ports that require one or more of the cables shown below The manuals for your devices will have specific directions To connect your Frontier HD ready receiver to your HDTV set the connection is generally HDMI to HDMI the highest quality video audio connection You can also use color coded component RCA cables some HDTV sets do not have an HDMI port that deliver audio video signals from the receiver and plug into matching audio video RCA inputs on the back of your HDTV set If you ve connected your TV input using Composite yellow connector S Video or Coaxial you won t get an HD picture HD is supported only via HDMI or Component red green blue The same holds true for Dolby Digital 5 1 surround sound which is available only v
13. are not a subscriber you can sign up for Frontier Games via Account Manager on channel 9910 4 Use your remote control to start playing games or to create a new user profile 5 Select any game for rules and more information on how to play Select games may be available for a limited time at no additional cost Access to unlimited game play requires 5 mo High Speed Internet account required QUICK TIPS ABOUT YOUR FRONTIER TV SERVICE Best ways to locate channels quickly gt Press any ARROW to access your onscreen Picture in Picture browse bar gt Print a channel lineup guide for your area at Frontier com See what s hot to watch now gt Press ON DEMAND on your remote control to access Frontier Movies Watch exclusive FrontierTV channels gt Front Row Channel 100 Learn what s coming up on Pay Per View gt Frontier Movies 200 1200 HD Watch Frontier Movies trailers interviews and more gt Buzz Channel 300 Go behind the scenes of your favorite TV shows gt Help Channel 411 Get FrontierTV service help gt Frontier Showcase Channel 800 1800 HD Sample FrontierTV high definition at no additional charge with rich and exotic footage of the world s most beautiful places Easy system setup You can program your FrontierTV remote control and set your TV s screen resolution and Parental Controls using the System Setup Tool gt Press MENU on your remote and use ARROWS to select Help gt Press OK to select Sys
14. arted Visit Frontier com Log on with your Frontier ID email address and password DVR not included with U basic packages Models may vary Whole home DVR functionality is available on up to eight TVs and requires a receiver for each additional TV TV and High Speed Internet account required for DVR related functions Visit Frontier com for more information FRONTIER TV ON YOUR SMARTPHONE OR TABLET Enhance your entertainment experience with the free app for your tablet and smartphone Enjoy live TV channels or access thousands of hit TV shows On Demand With FrontierTV you can catch up or keep up with the sports news and shows you love from wherever you are Manage your DVR browse the guide watch shows and use your device as a remote control gt Stream live TV movies sports family shows and more gt Carry your show from room to room and watch on your mobile device gt Turn your devices into extra TVs so everyone can watch what they want To get started Download the FrontierTV app from iTunes or Google Play Log on with your Frontier ID email address and password to link to your account FIND SHOWS FAST WITH CHANNEL SHORTCUTS Browse channels grouped by category and easily find the type of programming you like Access Channel Shortcuts two ways Press MENU With Live selected use DOWN ARROW to select Channel Shortcuts Press OK and use DOWN ARROW to select your category From the Guid
15. checked gt Set password authentication for outgoing mail Note When updating the secure server settings check the SSL checkbox first and then update the port number if necessary There are numerous client based email products supplied by non Frontier third party vendors You may incur a fee if you require Premium Tech Support for these products Alternatively Frontier also provides online self help at Frontier com helpcenter frontiersecure premium technical support for these applications As always we recommend that our customers use Frontier Homepage powered by Yahoo access via Frontiernet net which provides a broad set of functionality to manage and access email anywhere and at any time For more email support information visit Frontier com helpcenter internet using your email Visit Frontier com for more information Wi Fi instructions Locate your Wi Fi Network Name SSID and Wi Fi Password Wireless Network Key This information is on your Starter Kit envelope It can also be found on the side of your Wireless Router Now configure your Wi Fi network Go to your computer s Wireless Network Settings and refresh the network list Select your Wi Fi Network Name SSID from the list You may need to scroll through the list to find your SSID Enter the ten digit Wi Fi Password in the Password field to connect to your network See Frontier com helpcenter internet wireless network setup for details a
16. com for more information 21 22 Frontier High Speed Internet account required for some applications Indicated below Application Name Description Access My Multiview My Multiview allows you GUIDE My to choose your favorite Multiview channels and watch four at once Other Multiviews Press MENU on your Other Multiviews and use Kids SD amp HD A Kids 301 amp 1301 News SD amp HD aa News 201 amp 1201 Sports SD amp HD choose My ee Sports 601 amp 1601 Paquete Espa ol Press INFO on your PE 3001 remote control Select Add Remove channels Use UP DOWN ARROWS to scroll through the channels A limited number of HD channels are not supported for display within My Multiview Channels content available for viewing in Multiview are based on TV package and additional programming purchased Visit Frontier com for more information Application Name CNBC App Weather On Demand Facebook on TV TumbleBooks TV Description If you have FrontierTV and High Speed Internet you can track your stocks and receive live updates from CNBC You can also review current news articles and videos and watch CNBC live while you check your personalized stock prices Access the weather whenever you want view forecasts videos and radar for any ZIP Code in the U S Follow up to ten Facebook accounts on your TV without missing your show Update your status post to
17. des the selected mode key will flash eight times If this happens please start over Note If the device does not turn on you may have pressed the SCAN FF key too many times Press the REW SCAN key to scan backwards and test the POWER button again Check VOLUME and MUTE Do not test using REW SCAN SCAN FF FWD or EXIT If there is any problem with any of the keys press the SCAN FF button and search until you find a code that will operate all the functions properly Press the ENTER key to save the programming The appropriate mode key will give a long flash indicating successful programming Note If the programming is interrupted or inactive for more than 30 seconds the mode keys will flash eight times This indicates the remote has left the programming mode and returned to normal operation without saving any changes If you have an integrated or combination unit such as TV DVD TV DVD VCR etc each component of the unit may need to be programmed separately by using the mode keys For instance for a TV DVD search for the device code of TV and program into the TV mode key then search for the device code of DVD and program into the DVD mode key Visit Frontier com for more information 29 30 Want more help Check the remote s user manual provided at installation or watch Help On Demand on TV Press MENU select Help then Help On Demand to see all program titles CHANGE YOUR TV S INPUT SELECTION TO MATCH ITS V
18. e or a closet near an outside wall Want more help Frontier Getting Started has answers all in one place online at Frontier com helpcenter You can also chat live with an agent while getting started or call 1 800 219 6877 and say FrontierTV Technical Support Visit Frontier com for more information 27 28 CHANGE YOUR TV S SCREEN RESOLUTION Options TV screen resolution HD SD Select the maximum screen resolution your TV supports then choose Continue Cancel changes Standard Definition best for older TVs Standard Definition Widescreen Standard Definition High Definition HD best for newer HD TVs The 1080i setting 720p High Definition HD y be used for 1080i High Definition HD 1080p HD TVs Press MENU on the remote control then use ARROWS to select Options and System Options then press OK Select TV Screen Resolution HD SD and press OK Use UP DOWN ARROWS to select Standard Definition Widescreen Standard Definition 720p High Definition or 1080i High Definition to match your TV s capability then press OK Use ARROWS to select Continue and press OK to access a Test Screen Select Start Test and press OK then follow the prompts to verify that you have the correct setting Once successful be sure to save your format You should now see a blue light on your receiver PROGRAM YOUR REMOTE TO CONTROL UP TO FOUR DEVICES During installation the STB button was set up to c
19. e screen press ENTER With Channel Shortcuts selected use DOWN ARROW to pick a category and press OK Srontier TV Visit Frontier com for more information 13 14 OPTIMIZE YOUR TV EXPERIENCE Watch TV the way you want by customizing your Guide screen view what channels you see your onscreen language sound settings and more There are two ways to access Options Access Options from the Menu screen to customize all your preferences Here you can set favorite channels or channels to hide choose a parental locking PIN set your audio preferences screen resolution closed captioning and language settings and more Press MENU on your remote control Use ARROWS to select Options Use ARROWS to select the category of preferences you want to change Press OK Access Options while watching live TV Add the channel you re watching to favorites or change your audio language without changing the channel Press ENTER on your remote control while watching TV Use ARROWS to choose the category of preferences you want to change Press OK HOW TO USE PARENTAL CONTROLS Once you have a personal identification number PIN you can restrict viewing by TV or movie rating all adult only programming who can rent Frontier V Movies and more Press MENU then RIGHT ARROW to Options then down to Parental Locking Press OK Use the remote control s number pad to enter your four digit PIN and press OK pres
20. er your PIN Press OK again to confirm your order Press EXIT TO TV to return to the channel you were watching DON T FORGET Tune to the event s channel at the scheduled start time If you tune in late you won t be able to rewind to view the portion you missed Pay Per View billing Any Pay Per View orders you place are automatically added to your monthly Frontier bill You ll find them in the usage charges section listed by title with the date of the event and its price Note Once a Pay Per View is ordered it cannot be canceled by remote control or Customer Care You will be billed and the event will air on your TV set Event schedules are subject to change Prices programming and offers are subject to change Visit Frontier com for more information 19 20 Set limits on who can rent or watch Pay Per View Parental locking options let you set limits on who can watch what frontier TV Use ARROWS to ip lt Options gt select Options and st acon Parental Locking System Options Audio Language Options ee Select and enter a four digit PIN Select what you want to block including purchases programming and movies by rating Don t forget to save your changes ACCESS YOUR TV S INTERACTIVE FEATURES Two ways to Go Interactive Press the GO INTERACTIVE button on your remote control and find the app that s right for you Press OK to launch it and explore Press MENU on your rem
21. et 6716 Using your coupon code is easy Press ON DEMAND button on your remote control Use DOWN ARROW to select My Offers Select Enter New Offers On Demand Coupon and press OK Enter your four to six digit coupon code then use the LEFT ARROW to select Continue and press OK If your coupon is currently available select Redeem Now to rent PAY PER VIEW Get a front row seat to one time only events Nothing captures the excitement of live TV better than Pay Per View Unlike FrontierlV Movies Pay Per View events are shown at scheduled times You can order Pay Per View up to 14 days in advance Once its ordered an event can t be canceled Channel 100 for Front Row highlights on upcoming Pay Per View events Channel 101 for FrontierTV Pay Per View schedule Visit Frontier com for more information Channels 102 106 for SD Pay Per View channels Channels 1102 1103 for HD Pay Per View channels How to order Pay Per View SD Channel 102 103 104 105 or 106 HD Channel 1102 or 1103 Note You can also press GUIDE and use the UP DOWN ARROWS to select one of the Pay Per View channels Use the RIGHT ARROW to see what s coming up in the schedule Press FF to jump forward 24 hours at a time press REW to go back in 24 hour increments Select the program you want to order and press OK A Program Info screen will appear with event time and pricing Press OK to rent if parental locks are set ent
22. fronter Communications USER GUIDE Get the most from your Frontier TV High Speed Internet and Frontier Voice services Frontier High Speed Internet ccssssssssscececeeeesssssseseeseeeeeeeesseeees 3 e Frontiernet net e Set up email on your home computer e Free PC Security Scan ftrsecure com e Assure reliable security for your Wi Fi home network e Connect more computers to your Wi Fi home network Frontier i ferercemenrenrererrrrre errerrerrecenrrrrerrirrertrrr reer rnr rnterre tern iar rrr errr rere tn 8 e How to use the remote control e Record your favorite shows with your DVR e FrontierTV on your computer e FrontierTV on your smartphone or tablet e Find shows fast with Channel Shortcuts e Optimize your TV experience e How to use Parental Controls e On Demand e Pay Per View e Access your TV s interactive features e FrontierTV apps e Explore entertain and interact with Frontier enabled apps e Quick tips about your FrontierTV service FrontierTV Quick Resolution Guide cssccesssssseeeeeessseeeeeees 27 e Resolve problems with your TV service e Change your TV s screen resolution e Program your remote to control up to four devices e Change your TV s input selection to match its video source e Choose one of three easy ways to connect your FrontierTV receiver to your TV e Watch Help On Demand Frontier VOICE cic ciad Gsaeralaciceceraeadcecean iwipessareded ne anini ar aas aa 35 e Important information e
23. ia HDMI or TOS Link optical The Baseband red and white connectors delivers sound only in stereo 0 81982 INAH e1qe2 VOU ajqeo jeixeoz SIDED OSPR IGS Visit Frontier com for more information Check to see if the TV recognizes your video inputs correctly Many newer TVs have an auto detection system that will automatically detect equipment connected to the various ports on the TV However some TVs have to be configured manually To change the video input selection manually press TV VIDEO on your remote control to locate the video input menu for your specific TV The video input menu screen shows checkboxes next to devices the TV is detecting This menu must match the inputs on the back of the TV where video components are connected in order to correspond with Video 1 Video 2 or Video 3 on your remote control Follow the screen prompts to check uncheck boxes for your devices Note Refer to your TV manufacturer s guide to resolve issues specifically related to your TV Visit Frontier com for more information 31 32 CHOOSE ONE OF THREE EASY WAYS TO CONNECT YOUR FRONTIER TV RECEIVER TO YOUR TV FrontierTV receiver output connector Pb Y L R POWER wau wy VIDEO IN HDMI NETWORK OPTICAL moov USB 12V DC amo eo Foo O la HDMI Input 1 Input connector on rear of TV gt HDMI Some HDTVs have a High Definition Multimedia Interface HDMI connector that provides the digital and audio connect
24. ion This is the easiest connection if your TV has an HDMI input port Note If your HDTV has an input port marked DVI Digital Visual Interface you will need an HDMI to DVI adapter and separate component RCA audio connectors gt Color coded component connectors If your TV doesn t have an HDMI or DVI input port you can use color coded component video cables Pr Pb and Y for HD video signals For audio plug red and white RCA connectors into the left right audio input and output ports Visit Frontier com for more information FrontierTV receiver output connectors TO WALL VIDEO IN J I 7 PI b E E Pb i i Input 000 p OO eee ee 1 se rere 1 Input connectors on rear of TV Note Your hardware may be slightly different than pictured gt S Video If your TV has an S Video port you can connect your receiver to your TV using an S Video cable For audio you can use RCA cables or plug a single optical cable into the optical ports WATCH HELP ON DEMAND TUNE TO CHANNEL 411 Get more out of your Frontier service Watch Help On Demand videos about these topics on Channel 411 the Help Channel These videos will walk you through how to customize and use your Frontier equipment record your favorite shows take advantage of your interactive television or voice services troubleshoot issues and other features that will allow you to enhance your FrontierTV experience Visi
25. nd locations FREE PC SECURITY SCAN Free PC Security Scan is a free easy to use diagnostic tool that will quickly assess the health of your PC and its connection settings as well as recommend solutions to fix potential performance issues Come back often and use our spam free PC Health Check to get peace of mind to help prevent issues and check on your computer performance Visit us at ftrsecure com What is your Internet connection speed The Frontier Speed Test is available to help you gauge the performance of your online experience Visit Speedtest Frontier com to determine the speed at which data is sent to or from your computer Visit Frontier com for more information ASSURE RELIABLE SECURITY FOR YOUR Wi Fi HOME NETWORK The ten digit number printed inside the brackets on your residential Wi Fi Router is the Wi Fi Password Wireless Network Key needed to connect your computers to the Router WPA Wi Fi Protected Access is the underlying security technology for the Wi Fi 802 11b g n ac standard on the residential Wi Fi Router Location of your Router s ten digit Wireless Network Key code For Advanced Configuration http 192 168 1 254 System Password 1534418033 Mac Address 00217C3C79FO Wireless Network Key 0690735510 Mac OS X users You may need to enter the character on the Wireless Network Key for example 0690735510 For directions on connecting Mac computers via USB cable visit
26. one at a time to spell out the show title or actor s name you re searching for press OK after highlighting a letter to enter it in your search To enter a number select 123 and press OK to bring up a number keypad Select ABC and press OK to return to the regular keyboard Note As you type in letters and numbers a list of results appears The more characters you enter the more focused your results become Type in search criteria to find On Demand content Choose Options for more search choices When the program you re searching for is displayed highlight it using the UP DOWN ARROWS and press OK A Program Info screen appears showing details about the program and rental price Select Rent and press OK Press OK again to confirm and the program will begin To return to live TV programming press EXIT TO TV 16 Visit Frontier com for more information Watch On Demand programs Your rentals are available for you to watch at any time during the rental period To watch Press ON DEMAND on your remote control and select My Videos from the main Video On Demand screen Use the ARROWS to select the video you want and press OK to start watching You can switch to another channel at any time while you re watching On Demand programming The show will pause automatically and you may return to it at any time within your rental viewing time period and resume watching exactly where you stopped it You can also sta
27. ontrol your Frontier HD ready receiver You can also control a TV plus up to two other devices such as a DVD player stereo receiver or home theater in a box by programming the TV DVD and AUX mode buttons Once the devices are programmed press the corresponding mode key on the remote to control that device Note The instructions on page 30 don t require you to enter a manufacturer s device code because most codes are stored in the FrontierTV remote control s memory If you re unable to add a device or want to learn about advanced features like reassigning mode buttons refer to the remote s manual provided at installation Visit Frontier com for more information How to assign devices to TV DVD AUX mode buttons Power on the device to be programmed Point the remote control at the selected device Press and hold the mode key that matches the device you want to program TV DVD or AUX along with the ENTER key Hold both keys for one second then release The four mode keys on the remote control flash twice to indicate you are in search mode Search by pressing the SCAN FF key repeatedly until the device turns OFF the selected mode key will flash once for each press of the SCAN FF key Pause briefly between each key press to allow your device enough time to respond Press the POWER button on the remote control to turn the device back on Note If the device does not turn off and you have searched all available co
28. or series recordings from the Guide from any receiver Press GUIDE Use UP DOWN ARROWS to scroll to the program you want to record Visit Frontier com for more information 11 12 Press RECORD once to record a single show one red dot appears Press RECORD twice to record the whole series three red dots appear Press RECORD three times to cancel recording Search for a show or series you want to record from any receiver Press MENU select Live and use the DOWN ARROW to select Search Press OK Choose Options to narrow your search or type the show title use ARROWS to highlight a letter then press OK to select it Highlight the show you want when it appears and press INFO to record a single episode or the whole series Watch your recordings from any receiver Press RECORDED TV and select Browse Recordings to see a list of your recordings Highlight a show and press OK to see a Program Info screen then select Play to watch the program Now you can watch hit TV shows in more places Take the FrontierTV experience with you on your computer smartphone or tablet with an extensive library of On Demand programs FRONTIER TV ON YOUR COMPUTER gt Watch Live Disney ESPN CNN and more at home or on the go with Frontier com online gt Watch TV shows movies sports music and more on your computer at no extra charge gt View your TV listings and manage your DVR online To get st
29. ote control Then use ARROWS to select Interactive and Interactive Apps Press OK Add Frontier High Speed Internet and Frontier Voice digital home phone service to your FrontierTV service they work together Caller ID notifications lable 000 000 0000 Fa TV on GOLD COMEX DEC 14 3 81 DOLLAR INDEX 3 37 With Frontier Voice you can see who s calling on your TV screen without changing the channel f 012014 Sep 3 2014 Tune to Channel 9900 aa seovsoeen ov gt GOLD BOUNCES OFF TWO MONTH LOW lt QCMEGroup to manage view Call f Natural Gas Fund UNG mooc W029 ATE T mamas cept Pharma ICPT 100e284 42 2 67 Kite Pharma KITE ae History logs or even initiate a call with your remote control Caller ID on TV requires subscription to FrontierTV and Frontier Voice Visit Frontier com for more information FRONTIER TV APPS FrontierTV apps let you interact with your TV and in most cases they re included with your FrontierTV subscription We offer lots of seasonal apps and we re continually adding new ones so check back often to see what s currently available Simply press GO INTERACTIVE on your remote control to explore the extensive choices They re easy to enjoy there s no need to switch inputs or buy extra equipment frontier TV d lt Interactive gt Help Interactive Apps My Multiview Sports Multiview News Multiview Kids Multiview Weather On Demand Visit Frontier
30. pes attached Rentals are usually available for 24 hour timeframes or extended viewing timeframes up to three days Many are available in HD Here s the fastest way to browse FrontierTV Movies Press ON DEMAND on your remote control use ARROWS to select FrontierTV Movies and press OK In Movies you can browse through categories like Just In and New Releases or you can see all available movies at a glance by highlighting All Movies and pressing OK When you find the movie you want to rent highlight it and press OK if parental locks are set enter your PIN then select Rent and press OK Visit Frontier com for more information 15 Press OK again to confirm and the program will begin Note While browsing you can highlight a title and press INFO to see details about the program and even rent from the Program Info screen Free On Demand programming varies by package subscription Subscription to appropriate package and HD Technology Fee are required to access FREE and or PREMIUM HD On Demand titles Customer responsible for applicable On Demand charges and surcharges Once an On Demand is ordered it cannot be canceled by remote or customer care HBO Cinemax and related channels and service marks are the property of Home Box Office Inc Search by title or name Press the ON DEMAND button on your remote control Use the DOWN ARROW to select Search and press OK Use the ARROWS to highlight letters
31. r when Do Not Disturb is turned on International Call Blocking International Call Blocking allows you to prevent all outgoing calls to international numbers when dialing starts with 011 or 010 v Go to Call Manager tab in Web Portal Manage online or dial 343 to activate and 353 to deactivate Visit Frontier com for more information Manage How to Activate Services Description Online from Your Phone Never miss an incoming call again a Not only will your Manage online Find Me A a o to Call or dial 361 to Follow Me J anager activate and 362 to up to four other tab in PS numbers will all ring Web i at the same time or Portal sequentially CREATE SUB ACCOUNT VOICE MAILBOXES ONLINE Create up to ten sub account mailboxes one for everyone in the family each with a unique PIN and greeting and notification options Log in to the Frontier Voice Web Portal at https um Frontier com using your ten digit phone number no dashes and your pin Select the Settings Tab Select Group Mailbox on the Settings window Select New Mailbox at the lower left hand corner of the window and enter the information in the pop up window for the new mailbox Click Apply Visit Frontier com for more information 43 Record your important Frontier information here for easy reference With all your key information in one place it
32. rt over at any time To stop watching your On Demand selection before it ends or to continue watching later press STOP select Watch Live TV or Recordings on the screen that appears and then press OK To resume watching where you left off select Channel 1 at any time during the rental period To start watching again from the beginning press ON DEMAND to see your My Videos screen and click the title On Demand billing Once your On Demand selection is rented it cannot be canceled using your remote control or by calling Customer Care You will be billed Your On Demand rentals will be automatically added to your monthly Frontier bill Prices dates and programming are subject to change Note Adult programming rentals will be listed by studio name if available otherwise they will be identified as adult content Visit Frontier com for more information 17 18 Set limits on who can rent or watch On Demand shows Parental locking options let you set limits on who can watch what See How to use Parental Controls on page 13 Money saving movie coupons We regularly offer discounts on favorite Frontier V Movies programming To find available movie coupons tune in to Channel 200 SD Channel 1200 HD The coupon code must be entered before purchasing your movie Purchases made before the coupon code is entered will not have the coupon discount applied frontier TV ontier TV 495494157 Redeem TV tick
33. s DELETE to clear an entry You ll have to enter your PIN twice The Parental Locking screen will appear with your locking options Be sure to scroll down to the second page if you want to lock adult only content titles and posters from the standard channels Frontier V Movies and purchases from Account Manager Visit Frontier com for more information ON DEMAND Frontier V On Demand is like having an entertainment Se superstore in your living room Watch what you ies love whenever you Pip want You ll find frontiertv ON DEMAND gt FrontierTV Movies Choose from a huge selection including new releases and titles available the same day as DVD gt Free shows On Demand Watch movies kids shows sports hit TV shows and more all for free based on your subscription package gt Premium On Demand Watch hit TV shows from premium providers like HBO STARZ and SHOWTIME based on your subscription package gt Subscription On Demand packages Get unlimited access to specialty programming kids shows anime karaoke and more for a low monthly fee Press ON DEMAND on your remote control to get started Tune to Channel 200 to see what s new On Demand with behind the scenes features and movie trailers Rent Movies On Demand FrontierTV Movies is evolving the way you watch Movies the way they re meant to be seen The newest releases up to a month before Nettflix The best entertainment no envelo
34. t Frontier com for more information 33 FRONTIER VOICE 34 Visit Frontier com for more information IMPORTANT INFORMATION Frontier Voice including 911 dialing will not function during a power outage without battery backup power Frontier Voice service is compatible with many monitored home alarms and medical monitoring systems however please check with your external system s provider to ensure compatibility In the case the external system is not compatible with VoIP a traditional telephone line can be added to support the external systems To manage Phone or Unified Messaging Features online log in to the Frontier Voice Web Portal at https um Frontier com using your ten digit phone number no dashes and your pin HOW TO MANAGE OR CHANGE VOICEMAIL SETTINGS Services Description Manage Pow ta Activate P Online from Your Phone e Dial 100 or 98 va from your home Voicemail Instructs you on how phone Setup to set up Voicemail Goto Follow the Settings prompts to set up a mailbox Dial 100 or 98 AIDAS yanta va from your phone Change choose the greeting press I Workwith Voicemail callers will hear i Goto Greetings Menu Greeting when they reach Settings and follow the your voice mailbox prompts Visit Frontier com for more information 35 Services Description ANGE Hex oa Online from Your Phone From home e Dial 100 or 98 e Press 4 for Mailbox Settings then
35. tem Setup Visit Frontier com for more information 25 FRONTIER TV QUICK RESOLUTION GUIDE RESOLVE PROBLEMS WITH YOUR TV SERVICE Don t have picture or sound but TV and receiver are both turned on Press TV on your remote control Press TV VIDEO to see TV programming If you re still having trouble with your Internet TV and Voice services try resetting your TV receiver or residential wireless Router by unplugging it from the power outlet in the wall See below for details for alternate reset if you have different equipment Note Unplugging the TV receiver or residential Wi Fi Router will interrupt any recordings in progress If the trouble is with only one TV Turn off the receiver connected to that TV and unplug it Wait at least two minutes before plugging the receiver back in Turn it on and retry what you want to do If the trouble is with more than one TV or with Internet or Voice service Unplug the residential Wi Fi Router from the power source See below for alternate reset Wait at least two minutes then plug the residential Wi Fi Router back in and retry what you want to do It may take up to ten minutes for the Router to reset Alternate reset If your service is supported with a Home Network Hub and Power Supply Unit PSU with battery backup then you will need to press the Reset button on the left side of the PSU to reset FrontierTV service The PSU may be located in the garag
36. us or chat live with a Frontier representative Sign up for free paperless billing Log in at Frontier com to sign up LEARN MORE ABOUT FRONTIER COMMUNICATIONS PRODUCTS AND SERVICES AT FRONTIER COM Here are other ways you can quickly learn more gt Tune to video tutorials on Help Channel 411 gt Click Frontier com helpcenter for support including live chat 46 fronter Communications Take advantage of Frontier s 24 7 customer support at Frontier com HelpCenter Contact Us or for Residential 1 800 921 8101 and for Business 1 800 921 8102 2015 Frontier Communications Corporation UV_UG_01 15
37. your wall rate what you re watching and more Gather the kids to read along with animated digital books on TV TumbleBooks TV provides illustrations and narration for over 140 books for kids ages six to twelve Try out five to ten highlighted books for free Unlimited access to the full library is available for only 5 mo not available with U basic package Visit Frontier com for more information Access 1218 amp 218 or GO INTERACTIVE Channel Extras 227 and add your ZIP Code of choice or GO INTERACTIVE GO INTERACTIVE Entertainment 345 or GO INTERACTIVE Entertainment 23 24 Application Name Frontier Games Description Discover Frontier Games and play all of your favorites There s something for everyone Get unlimited play for just 5 mo Games include Blackjack Play one of the most popular casino games right on your TV Watch your cards carefully and hope you don t bust WPT Texas Hold Em Raise the stakes and take poker to the next level with WPT Texas Hold Em poker Put your card skills to the test and see if you can come out the big winner Deal or No Deal Solitaire and more Visit Frontier com for more information Access 93 or GO INTERACTIVE Entertainment 1 Tune to Frontier Games on channel 93 or press GO INTERACTIVE on your remote control and select Frontier Games 2 Press OK to start Frontier Games 3 If you
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