ADT Select Residential & Small Business User Manual _final
Contents
1. a To change the voicecode you use when contacting ADT and for logging in to ADT Select click on the Change Your Voicecode link from the Account Menu Change Your User Preferences ADT Test Account DISREGARD CS 217494 The Change Your Voicecode function updates the voicecode for the user that is logged into ADT Select ae sis ci cco ces Nic cl wena alma cicero i las cal The voicecode is required for verification purposes when contacting ADT Leaving these fields blank will keep your current voice code intact Emergency Contacts SO eee As the voicecode is also the login password for ADT Select you will need to enter the new voicecode ee S i when you next login Retype new voice code Recent Alarm Sigmal History Billing Information User Manual Library rosea To change your voicecode Contact Us 1 Click on the Change Your Voicecode link from the Account Menu Sinad S28veCnanges Cancel 2 From the Change Your User Preferences window enter your existing voicecode in the Enter old Sign Out voice code field 3 Enter the new voicecode in the Enter new voice code and Retype new voice code fields Figure 9 1 Change your user preferences window 4 Click on the Save Changes button to make the new voicecode active Signing Out To end your ADT Select session at anytime simply click on the Sign Out link from the Main Banner Account Information Residential ADT Select CS N074375 Home ADT T2. Contact me CS Seq Recent Alarm Signal History Password Email Address Phone Number Addl Phone Billing Information Save Cancel Add a New Contact H User Manual Library Change Your Voicecode ow to remove a contact from your call list Contact Us NevaAlone Medical information Sign Out How to Re order your call list Note The Calling Sequence No is the order in which ADT will phone your Contacts in the event of an Alarm Activation Pleas The Lowest number is called first eg 10 20 then 30 To add a number inbetween contacts you can use any whole number but before contact 20 Figure 8 1 Patients window Emergency Contact Details Residential ADT Select CS N074875 Required fields are marked with an asterisk Home Suge Se AME First Name Last Name F IOTTA Recent Alarm Signal History Password DAD Type Medical Pendant User Billing Information Relation none v BEE Ie Does this Person Have a Key to the Premises Yes C No Change Your Voicecode EMAIL ADDRESSES Contact Us Email Address NevaAlone Medical information Sign Out PHONE NUMBERS WILL BE CALLED IN THE ORDER Phone Phone Type ly panini mobie K 4 Q pizar Home Prone iv XK E o o bU i o LYD me A Save Changes Cancel Add MEDICAL INFORMATION click here Figure 8 2 Emergency Contact details window LISTED BELOW y ADT Select Residential amp Small B
3. ALARM MONITORING HRE MONITORING LOSS PREVENTION VIDEO SURVEILLANCE ACCESS CONTROL VISUAL VERIFICATION INTEGRATED SOLUTIONS ADT Select is a product that provides easy access to information that is important to you and your business This web based customer service portal allows you to quickly review your monitoring activity online anytime remotely ADT Always There j j ADT Select Residential amp Small Business User Manual With ADT Select you can access personal monitoring and account information through the web Account details billing information and signal activity are now only a click away ADT SELECT SOLUTIONS gt Remote access to account information gt Recent alarm history at your fingertips Security Contents Logging In ADT Select Home Page Updating the Site Phone Number Emergency Contacts Adding a New Contact Recent Alarm History Billing Information User Manual Library Contact Us Updating NevaAlone Medical Information Changing your Voicecode and Login Password Signing Out ADT Select Residential amp Small Business User Manual oO CO oOo N UW A W N e e he BR w W N e ADT Security December 2011 1 ADT SELECT SOLUTIONS To login to ADT Select Residential or Small Business e x e3 7 1 From your web browser type P HOME ABOUTUS amp CAREERS NTACT U htto www adtsecurity co nz commercial adt select A an A
4. Raaka l Bia aiiai into the address bar Press enter Security ferserecta HOME SECURITY COMMERCIAL ARMOURGUARD NEWS amp INFORMATION SEARCH gt i 2 Click on the Residential or Small Business Customer link Access Control Alarm Monitoring i Business Security Tips AOT Select Commercial Customers Click here to login now CCTV Solutions 3 Review the Terms and Conditions governing online account access by clicking on the terms and conditions link To proceed click on box beside the 1 accept the terms and conditions for using this application Smail Business Customers Click here to login now Fire Monitoring Integrated Systems Small Business Residential Customers Click here to login now Why ADT What is ADT Select ADT Select A Pater the account cs Numberor the Phone Number Figure 1 1 Commercial Small Business and Residential links for the monitored site along with your Voice code Residential Self Service Account Management Login Password Click on the Sign In button to login Welcome to the Alarm Note Your password is your site voice code thal ADT request when your alarm activates Monhoring Center _ me Once you log in you will have the ability to review your account information update your emergency contact dala ask quesucns de mU LE Guru any concemns Son h Fo got hy Paeeword ADT Scloct Uesr Modal Hatre Th
5. Select Residential amp Small Business User Manual 4 ADT Security December 2011 ADT SELECT SOLUTIONS To update the Site Phone Number click on the link from the Home Page refer to Home If your PHONE NUMBER has changed you can update our records by modifying them below Figure 2 1 and enter the new number in the Phone Number field Emergency Contacts Recent Alarm Signal Name ADT Test Account History Address 1 666 Great South Road Billing Information City PENROSE User Manual Library State Change Your Post Code NZ Contact Us 5 Note Phone number must be a direct line to the site HevaAlone Medical Information Sign Out Save Changes Cancel Figure 2 1 Update Account Information window ADT Select Residential amp Small Business User Manual 5 ADT Security December 2011 N ADT SELECT SOLUTIONS To review and update Emergency Contacts via ADT Select click on the Emergency Contacts link from the Account Menu Contacts Residential ADT Select CS NO074875 To update existing Emergency Contact Information ioe 1 Click on the field alongside the contact to be updated Emergency Contacts Calling ma 2 Enter the new contact information Contact Sequence Voice Code Email Address Phone Number Addl Phone End Date Recent Alarm Signal SS eS SSS i History SmithJon 0 oes oo oo e E oy CHC Omtnesave Dutton Billing Information Thomas Susie User Manual Library Change Your Dalton Roger C
6. alling Sequence Voicecode Wilkes Janie Used to determine the order that Emergency Contacts are phoned cabanas Schmidt Sione ser i nes JPermanent Contacts are ordered from lowest to highest calling sequence number HevaAlone Medical Information Sign Out Voice Code Password used for verification purposes when contacting ADT Cancel Add a New Contact How to remowe a contact from your call list Email Address Phone Number Primary contact phone number How to Re order your call list Figure 3 1 Contacts window Phone Other Secondary contact phone number End Date Enter an end date if the contact is no longer valid To Add a New Contact click on the link refer to following page for more details For further assistance use the How to links at the bottom of the window ADT Select Residential amp Small Business User Manual 6 ADT Security December 2011 ADT SELECT SOLUTIONS To add a new emergency contact via ADT Select click on the Add a New Contact link from the Contacts window refer to Figure 3 1 Emergency Contact Details ADT Select Staff Training CS 2221111 Required fields are marked with an asterisk Home meraeney Cow act Manteo C Recent Alarm Signal History Type Billing Information User Manual Library Does this Person Have a Key to the Premises Yes No Change Your Voirecode EMAIL ADDRESSES O ct lls 3 Contact Us Emal A
7. e zie ues lavaSrerpi ti omvire you with keter featires ard enhanced nawigatini If Javad ipl has been dieabled ii your browse yuo evill il be able lu access sung uf lhe Tealuiss un heste Figure 1 2 Login window TIP This banner links to ADT Select from the ADT NZ website www adtsecurity co nz ADT Select Residential amp Small Business User Manual 3 ADT Security December 2011 Account Information Resicential ADT Select CS NC74875 ee ADT Test Account Tees eeenese 66G Great South Road PENROSE NZ 1061 Recent Alarm Signal History i l 09 000 0000 Billing Information User Manual Library Change Your Voicecode Contact Us HevaAlone Medical Lontect Information Smith John 04 0000 0000 Sign Out Thomas Susie 0411111111 Dalton Roger 04 1236 7957 Williams Jane 02 6666 6666 Schmidt Sione 02 1122 3344 N ADT SELECT SOLUTIONS Use the Account menu to the left of the Home Page window to navigate between ADT Select functions ae ma The Home Page also provides a summary of basic account information Outstanding Account Balance 66 22 Payment Information Details the last payment made into the account and the current account balance Site Address A summary of the physical address details Mobile 02 9988 7766 Mobile 02 9414 2438 Other Update the site phone number using the link provided Emergency Contacts Review and edit Emergency Contacts connected to the site Figure 2 1 The Home Page window ADT
8. er Manuals system Emergency Contacts S Quick Reference Guides Recent Alarm Signal User manuals are grouped by manufacturer if unsure which system you have installed feel History B ADT Select User Manual Corporate free to contact our Customer Care centre on 0800 111238 or refer to the Contact Us section on the following page Billing Information gt ADT Select User Manual Residential User Manual Library f VRT Customer User Manual Change Your Voicecode W ADC Ademco Contact Us FF ADSL Filters WP ADT Safewatch 2000 NevaAlone Medical Aritech e Avgad Information CandKkK W Clipsal Sign Out Concept Crow W Das Detection systems W W DSC EDM F FBI W First Netcom Fratech Win Figure 6 1 Account Menu E cw Ness Pacom Paradox Radionics Smartlink Medi call Summit Tecom Texecom F Visionic Figure 6 2 Alarm Panel User Manuals webpage ADT Select Residential amp Small Business User Manual 10 ADT Security December 2011 ADT SELECT SOLUTIONS To send a message to the Customer Care Centre via ADT Select click on the Contact Us link from the Account Menu and follow the below steps Contact information can also be accessed via the Contact Us link found on the ADT website www adtsecurity co nz Contact Us ADT Test Account DISREGARD CS 217494 Home Your Email Address Emergency Contacts johnsmith testemail com 1 Recent Alarm Signal 2 History Bo
9. est Account weee aeg 666 Great South Road PENROSE NZ 1061 Billing Information details Last Payrrent 20 00 0401 2004 Outstanding Account Balance 66 72 Recent Alarm Signal miniy 09 000 0000 Billing Information User Manual Library Undate Site Phone Numb amp Change Your Voicecode DIA Eee Contact Us Emeyency Conlacts NevaAlone Medical ofitact Phone Number Type Addl Phone Type Information Smith John 0400000000 Mobile Sign Out Thomas Susie 0411111111 Mobile 02 9988 7766 Dalton Roger 0412367957 Mobile 02 9414 2438 Other Williams Jane 02 6666 6666 Schmidt Sione 02 1122 3344 Figure 9 2 The Home Page window ADT Select Residential amp Small Business User Manual 13 ADT Security December 2011
10. kire HNevaAlone Medical E Information ae PHONE NUMBERS WILL BE CALLED IN THE ORDER LISTED BELOW Phone Phone Type inane inane inne irene ero Sawe Changes Cancel Figure 3 2 Emergency Contact Details window ADT Select Residential amp Small Business User Manual From the Contacts window Figure 3 1 click on Add a New Contact to add Editable fields listed below Click on the Save Changes button when completed First Name Last Name Enter the first amp last names of the contact Password Enter a password to be provided for verification purposes when contacting ADT This password is also referred to as a voicecode Type Make a selection from the drop down list to indicate the primary purpose of the contact Relation Make a selection from the drop down list to indicate how the contact is related to the site Does this Person have a key to the Premises Yes if the contact holds a key to the site Email Address Enter an email address for the contact Phone Phone Type Enter the contact phone number including area codes without spaces and select the relevant Phone Type 7 ADT Security December 2011 N ADT SELECT SOLUTIONS Alarm history information is arranged into columns with most recent information at the top of the window Emergency Contacts Eveni Late one Event User User i OA 1475 wil ear ull lear o ee Sa gg Se From this window you are able to review recen
11. t louie Billing Information 5 Billing Ce C PEE 3 User Manual Library 4 Change Your Voicecode Contact Us HevaAlone Medical Information Sign Out Submit Message Figure 7 1 Contact Us window Message Confirmation Residential ADT Select CS NO74875 Home The following message has been sent Emergency Contacts Recent Alarm Signal History Subject m Service and Equipment Billing Information User Manual Library Message Change Your so s I peed a technician to attend my site asap My ala Voicecode Contact Us NevaAlone Medical You wil receive confirmation of the message and we will respond within 24 hours Information Sign Out ADT Select Residential amp Small Business User Manual 11 Sending a message via ADT Select From the Contact Us window refer to Figure 7 1 Select the Type of Inquiry using the radio buttons available Enter a Message into the available text box Click on the Submit Message button to send the message Review the Message confirmation to ensure the message has been sent system is false alarming Please call me on 131 005 Figure 7 2 Message Confirmation window ADT Security December 2011 ADT SELECT SOLUTIONS To review and edit medical information click on the NevaAlone Medical Information link from the Account Menu Patients Residential ADT Select CS N074875 Home CONTACTS Emergency Contacts
12. t signal activity from the ee te No Timer Test Received Fullclear monitored alarm Comments from the monitoring centre are also Tee eae ante 25032008 09 45 52 Timer Test Not Recevec Late Time Test 2202 2008 05 02 09 eee 16 03 2008 03 01 47 5024 Teet Signal AUTO TEST displayed if there has been an alarm event which has required monitoring TE 06 032008 03 21 46 S024 Teet Signal AUTO TEST ei 02 03 2008 03 04 44 S024 Teet Signal AUTO TEST response a Medical 24022008 03 91 45 S024 Tea Signal AUTO TEST Information aS Sees For more information on the types of alarm events which may be 1002200 03 94 43 S024 Teat Signal AUTO TEST eee 00212000 03 31 44 S024 Test Signal AUTO TEST displayed click on the Alarm Event Codes link at the top of the page 27 012000 03 91 44 5024 Test Signal AUTO TLST 20012008 05 91 43 S024 Teel Signal AUTO TEST 1012008 03 91 45 S024 Teel Signal AUTO TEST B01 2008 05 91 45 S024 Teel Signal AUTO TEST SO A2007 03 0 145 S024 Test Signal AUTO TEST SO 20 00F 1923536 Unby pass ENTRY DOOR REED 2A 00F T2325 1 one Bypass ENTRY DOOR REED 2 TAA US 144 SUs lest Signal AUIO IES TETAPI USI1 45 SUZ4 est Signal AUTO Pest VTA T2101 Unbypass ENTRY DOOR KEEL AZT 11 52 38 1 Zone Bypass ENTRY DOOR REED OSM2200F 03 71 44 S024 Test Signal AUTO TEST ean 04 07 43 S074 Test Signal ALTO TEST FS 1 007 04 07 45 S074 Test Signal ALTO TEST Figure 4 1 Recent Alarm History window ADT Select Residential amp Small Business User Manual 8 ADT Securi
13. ty December 2011 ADT SELECT SOLUTIONS To review billing information click on the Billing Information link from the Account Menu Biling Information Residential ADT Select CS NO74875 The billing information window provides a brief account summary and a link for updating credit card ESA pe T information online 666 Great South Road Emergency Contacts PENROSE NZ 1061 Recent Alarm Sigmal History Unpaid invoices are detailed at the bottom of the window Billing Information Outstanding A as User Manual Library Last Payment Amount 20 00 Change Your Last Transaction Date Voicecode Use the Contact Us link to send a message to the Customer Care centre Contact Us HevaAlone Medical Information Update your Credit Card Direct Debit Details Sign Out Invoice Date Invoice Amount Invoice Balance 01012008 13112093 20 00 mployee Mon GST Excl OW0Z2008 13173545 20 00 70 mployee Mon GST Excl 13221334 20 00 13273497 60 00 f mployee Mon GST Excl Above is the most recent biling information for contact ADT on 1231 005 or online form i View Online Statement Figure 5 1 Billing Information window pur account If wou are currenthy on Contact Us ADT Select Residential amp Small Business User Manual 9 ADT Security December 2011 ADT SELECT SOLUTIONS The Alarm Manual library contains information to assist you in operating your monitored alarm Home Alarm Panel Us
14. usiness User Manual Nevalone Medical Information is held for medical alarm customers and provided to emergency services in the event of a medical emergency To update medical information on file 1 Click on the Nevalone Medical Information link from the Account Menu 2 From the Patients window select the contact to update by clicking on the contact name 3 From the Emergency Contact details window click on the Medical Information link at the bottom of the page 4 Inthe Patient Medical Information window update the required information Refer below for further details 5 Click on the Save Changes button to save the update information Patient Medical Information Patient Medical Information o Ta c E puss Birth Date special Needs Wheelchair Enter date in the format DD MM YYYY Gender Location of Meds Next to Bed and also on top of the fridge Select using radio button available History Had a car crash Language Select primary language of patient from the drop down list CONDITIONS mie 6MEDICATIONS Edit Special Needs Location of Meds History 00ST fatel Enter known medical history in these free zave cnanges ot text fields Conditions Medications Allergies Figure 8 3 Patient Medical Information window Further information in relation to known conditions and medications can be recorded Click on the Edit links to update the information 12 ADT Security December 2011 ADT SELECT SOLUTIONS
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