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Mobile Messenger User Manual

1. Figure 32 Mobile Messenger Client 1 97 Installation options These options determine how the application i installed on your computer Installation folder C Program Files Mobile Messenger Clien Browse Required disk space 51459 KE Available disk space 19114724 KB Install shortcuts or i Desktop E Default To start the installation click Install About Back Cancel Figure 33 31 Mobile Messenger Client 1 97 Installation progress Please wat while the application i being installed on your computer C Installing files Fegistering files C Creating application shortcuts C Updating system settings C Cleaning up Overall installation progress OOO SF ZSMS Mail ese TTT About Hest gt Figure 34 Mobile Messenger Client 1 97 Installation completed Mobile Messenger lent 1 97 has been successfully installed on your Computer Please click Finish to close Tarma Installer Figure 35 32 Opening Mobile Messenger At this point Run the Mobile Messenger client software e In Windows Go Start Programs Mobile Messenger and Mobile Messenger This will bring up Preferences quick send See Authentication Enter your username and password here you Nk may obtain them from your System Administrator User Interface User Name admin address book Passveord rennen message logs J Remember Password batch send
2. 147 characters left Check henge aa Always Active Pronn Figure 16 14 quick send Select Delivery Method Select the method to be used to deliver the message batch send address book Valid tor 24 Hours Meee eaee 6 Pop Up SMS on Cellphone picture sms preferences help Previous ext Always Active Poe Figure 17 STEP 3 Delivery Period If you send the SMS message and any of the recipients has their cellphone off or is out of range you may instruct your Service Provider to keep trying to deliver the message for a certain amount of time until the recipient can be contacted at which point the SMS is delivered Select how long you wish each message to be valid for here Pop Up SMS One has the option of selecting the SMS s to pop up on the users cellphone by simply checking the Pop Up SMS option Please note that this option forces the SMS to the recipients screen automatically This option may result in the recipient not being able to save this SMS in the usual manner and is to be used with caution Remember by clicking on the Previous button you can go back and edit your Send 15 STEP 4 Send When you first enter this screen all the individual recipients from the groups and files you have specified in your Recipients list will be calculated and presented here If the author wants to check the individual messages prior to sending then they simply need selec
3. The Main Menu Down the left hand side of the screen is the Main Menu it contains a list of the major program functions Clicking on any one of these will cause the right hand side of the screen to display that program function The Program Function Pane The right hand side of the screen is where most the functionality in Mobile Messenger takes place The screen changes with the selection in the Main Menu see below Each program function is described in its own section in this Manual quick send import addresses 7 address book batch send to papo address book message message logs picture sms preferences nelp Pop Up on Cellphone from Alan delivery Valid for 24 Hours 14 characters left send Always Active Figure 1 Quick Send quick send import addresses address book batch send to 27 0825555555 E address book message This is a reminder SMS for the meeting we have today at message logs 00 PM See you then picture sms preferences help Fop Up on Cellphone from My Company Hame delivery valid for 24 Hours z 58 characters left send Always Active is 3 _ Figure 2 Use the Quick send screen to quickly send SMS messages to a single person To enter the Quick send screen simply click on the Quick Send option in the left hand menu bar Then simply fill in the fields as described below and click Send To You will enter t
4. USER MANUAL Mobile Messenger v 1 97 Table of Contents Chapter 10 11 12 13 14 15 16 Vision What is SMS The Mobile Messenger interface Main Menu Quick Send I mport of Outlook Contacts I mport from CSV File Creating CSV Files Batch Send Address Book Message Logs Preferences Help Mobile Messenger installation Opening Mobile Messenger Support Page 10 11 17 23 25 29 30 33 34 Mobile Messenger Vision Our Vision is one where we forge a convergence of SMS development with all forms of high tech communication creating a synergy with a simple goal in mind User friendly cost effective Global and cutting edge communication solutions What is SMS The Short Message Service SMS is the ability to send and receive text messages to and from mobile telephones PDA Personal Digital Assistant and PC s The text can be comprised of words numbers or an alphanumeric combination of the two Each short message is limited to 160 characters when using Latin alphabets and 70 characters in length when non Latin alphabets such as Arabic and Chinese are used SMS is one of the oldest features of digital cellphones Literally all GSM cellphones Support it which makes it so useful Couple this with the fact that is easy to use and is becoming increasingly more user friendly to access on cellphones it makes SMS a very powerful method of communication SMS was created as part of the
5. form with 4 parts to the process which are detailed below Once you have entered all the required information on one of the screens you may click on the Next button at the bottom of the screen to continue or the next sequential number at the top If you realise that you have made a mistake then you may click Back to go back or simply click on the number of the step you wish to go to at the top of the screen STEP 1 Select Recipients The Select Recipients screen has two panes on it the left is your address book including groups and the right is where a list of all the recipients that you have selected appears Between these are four buttons gt moves the highlighted entry from the left Address List to the right Recipients box gt gt moves all entries from the Address List to the Recipients box lt removes the highlighted entry from the Recipients box and puts it back in the Address List box lt lt clears the Recipients box and re populates the Address List with all the items in your address book 11 Shortcut Double clicking on the selected contact will also result in moving to the opposite side of where it is at the time Group Batch sends Select from Available Groups and migrate the Group to the Recipients column Then follow steps 2 through 4 below show Users Checkbox see figure 12 This selection when checked shows all the available contacts in the address book When un
6. First name etc Refresh If you have applied filters and are viewing only a portion of your address book clicking this button will reload your entire address book into the address list and display it Import of Microsoft Outlook contacts To the right of the address book shortcut you will see the MS Outlook icon This function allows for the import of the name and cellular contact details of existing default MS Outlook contacts From the displayed list select the desired contacts and import selected Alternatively use the Ctrl Enter method to select multiple contacts followed by import selected Shift Enter will select simultaneous contacts Outlook Contacts e x Outlook Folders Allen Rick 083 461 4455 Amdutt 0829910091 Amway T ony 02460754F Angela 08339539866 Archie 0836333069 Arde Greg Oe 6220001 Ashok 0924561243 Baggott Johr Oe 4005225 Barmard Deon 02445 Dr Baylis Brad 083 702 4711 Benout 063357355 0 Blom Sven 0825054779 Boermeester Sven 082 9053290 Bohn Michelle 083 3091895 Baldwin Nigel 0832553608 Select Import Selected Figure 22 19 Export Contacts a Export everyone You can use this to export all your contacts in your address book This is a handy way of backing up your contacts b Export only from these groups Here you can choose the relevant groups that you need to export This is especially nice when you want to send someone a pa
7. Select Import Selected Figure 4 Group Selection Groups Team Create Group crcl Figure 5 Import of Contacts from Microsoft Excel To the left of the Address Book button you will see an Import Address button Select the CSV option here This function allows for the import of the contact details from a CSV spreadsheet STEP 1 Select CSV File to import In this Step you simply need to browse to the CSV file that you wish to Import Once you have selected it click Next See Figure 6 below Address Import Address Import Q 9 Select File Select the file to import the addresses from Select File To Import Figure 6 STEP 2 Select CSV File to import In this Step you need to match up the columns in your CSV file to the Mobile Messenger Address Book columns Mobile Messenger will be default use the first Contact in your list to do this as an example Then from each drop down menu select the appropriate column E g for First Name choose Jane You can also chose not to import any data for a column by selecting the ignore option for that column You will also see a check box to the right labelled Local Numbers If you tick this it will import all the contacts cell numbers as being from the country that you have specified under Preferences User Interface See Page 31 Once you have matched up the columns correctly click Next
8. this contact your Network Administrator Once we have received your Support Query our team will investigate and respond to you ASAP Alternatively you can contact us on 27 31 7647085 34
9. GSM Global System for Mobile Communication Phase 1 Standard The first short message is believed to have been sent in December 1992 from a Personal Computer PC to a mobile phone on the Vodafone GSM network in the UK The initial application was as a means of voice mail notification but from a humble beginning SMS is fast becoming a communication standard in its own right Capabilities of SMS SMS is a very versatile protocol in its most basic form it can transfer short messages between GSM devices usually cellphones but it also has the capability to shift small amounts of raw data and this is used in picture messaging ring tone sending and advanced applications such as GPS systems which are used in navigation Limitations of SMS The only real limitation of SMS is the size of each message 160 characters This is overcome by sending many messages one after each other if this is required and they are re assembled on the target cellphone when they arrive What Operating System can Mobile Messenger use Mobile Messenger has been developed to run on the Microsoft Operating System A great deal of R amp D has gone into ensuring that Mobile Messenger is compatible with e XP e 2000 e ME e 98 Microsoft NT is not supported as an Operating System as there are certain issues that can not be resolved The Mobile Messenger Interface Mobile Messenger uses a fairly standard Windows interface with a few enhancements where needed
10. Publisher Always Active Technologies Web site http wm mobilemessenger co za Email address zupportiamobilemes enger co za Telephone 2r 31 r64 7085 Tarma Installer will lead you through the steps required to install or Upgrade Mobile Messenger Chent 1 95 on your computer To continue click Next Copyright c 2001 2005 Always Active Technologies This program ts protected by copyright law and international treaties Unauthonzed reproduction or distribution of this program or any portion of it is a violation of applicable laws lt Back Cancel Figure 31 30 Mobile Messenger Client 1 97 License agreement Please review the license terms carefully before continuing Warming This computer program i protected by Copyright law Unauthorized reproduction or distribution of this program or any portion of it will result in severe civil and criminal penalties and will be prosecuted to the full extent of the law CONDITION OF USE Due to the nature of the Short Message Service 5M5 Always Active Technologies cannot be held responsible for risks Incurred through the use of any of the Always Active Technologies SMS products or services as well as all nske associated with data security privacy availability and relability of message processing and transmission Thus the customer i fully and exclusively lable for any and all isk resultant from the use of the said Product s or Services hl lt Back Cancel
11. Received 31 Mar 02 11 29 quick send batch send ma idoki Hadacgi Hih LU cA bent africs co 24 address book 27 Mar 02 13 43 27833039115 WRI E gt 6 Mar 02 14 30 27829970268 naidook vodacom co 28 23 Mar 02 12 49 270834318855 Thanks loet val let u know Hna ts 16 Mar 02 15 09 27824648881 ES 1 WILL ATTEND ILSE STEYN preferences aea 16 Mar 02 11 39 t2026 3522 THANK YOU 4 THE REMINDER I WILL help BE ATTENDING THE STUDY SCHOOL 16 Mar 02 08 26 2 629970217 T WILL BE ATTENDING ZAN JOHNSON 15 Mar 02 19 56 27025964722 I will be available for study school Frs Rasebeka 55 13 Mar 02 17 13 27024313535 hi I v ll be attending the study school i wil notify my manager INCOMING SMS Source Number 2 7829970288 Time Sent 31 Mar 02 11 29 Pisce e mail me info on bulk sms naidookivedsacom co 24 a Always A Active SSO Figure 25 Mobile Messenger logs all the SMS messages that are sent and received through it From this screen you may search and browse the log files The Log List and Message Window In the centre of the screen is the message log It displays all the messages that you ve requested to view Below this is the message window It displays details on the highlighted message if the selected message is a Picture SMS or some other special message this will also be displayed in the message window Time Filter At the top right of the screen is a drop down selecti
12. See Figure 7 below Address Import Address Import Q 9 Configure Configure the import settings The preview will show how the File will be imported Headers in first row W Delimiter Comma the character separating the columns First Name Jane o SY Last Name Smith Cell Number 825555555 W Local Numbers E mail ljane work coz Company ae Group P Close Previous Figure 7 STEP 3 Finish I mport Mobile Messenger will now import your CSV file and all the contacts therein into your Address Book See Figure 7 overleaf Address Import Address Import Import Process The addresses are being imported Progress Progress Figure 8 Creating CSV Files CSV Files are simply comma delimited files and they can be easily created in Microsoft Excel Simply open Excel and add your contacts as you would when working in Excel normally Note you can only have one contact per row e g First Name Last Name Cell number E mail address To save the file as a CSV file 1 Save the file as type CSV Comma Delimited See Figure 8 2 With the next two pop up messages simply click OK and Yes respectively See Figures 9 and 10 CSV Comma delimited cs iw Unicode Text Ext Microsoft Excel 5 0 95 Workbook xls Microsoft Excel 97 Excel 2003 amp 5 0195 Workbook xls Save as type Cancel CSV Comma delimited csv Microsof
13. the group Members or contacts are moved as follows lt removes the highlighted entry from the Available Members box and puts it in the Members Group lt lt adds all the Available Members or contacts to the Members Group box gt removes the highlighted entry from the Members back to the Available Members box gt gt re populates the Available Members with all the current Group members in the given Group Index Tabs Found down the right hand side of the active screen these tabs work in the same manner as a normal address book s index tabs Selecting any of the tabs will bring up only contacts that start with the letter s shown on the tab See Below Address Book Last First quick send od adit delete view hash import groups export batch send address book r Cell Number 0843588360 message logs hi 0835524671 Abdul Hamid Farouk 27725457027 picture sms Abrahams David ETGISI l Abrahams victor 27020744226 preferences Adam Mohamed 27725442204 Adami Garfield erocdre lire Agenbag Andee 278287 17666 Ahrens Mark 27025756375 Amey Gareth 27027561285 Anderson Christo 27824509437 Anderson Raymond 27024970322 Arunkumar Danish 2B gaz effect oS a de in Brend 27834145711 ma WE fund 27735940763 Always Active aed nelp iz gt _ h i H mo a Des otw Oow E Figure 24 22 Message Logs Message Logs Sent Inbox Fae Date
14. times how many SMS messages your message will consume At this point you are able to personalise the SMS as follows Using the address data provided in the Mobile Messenger address book one is able to draw unique data such as the contacts name surname and cell phone number as per the example below 12 Bmt Batch Send quick send Enter Message Enter the message to be sent Please mote that if is longer than 160 characters it will batch send automatically be split up on sending address book SMS To Send Available blenge Items message logs Hi lt Firsiname gt picture sms preferences help Insert Menge Examples 747 characters left Check Menge Clear sat Fe i n Always Active oneal Figure 14 In the example the author has written Hi then selected the First name field from the Available Merge Items by pressing the Insert button Once the complete message has been created the author must press the Check Merge button as this check for message length and validity As per the example below one is able to import a saved CSV file see Figure 15 and merge the data found is the respective columns Figure 9 clearly demonstrated how lt coll gt has drawn the data from the first column of the spreadsheet in a simple process This is a highly powerful tool as one is not only able to personalise the SMS but transmit variable data such
15. Address Book button you will see an Import Address button Select the Outlook option here This function allows for the import of the name and cellular contact details of existing default MS Outlook contacts From the displayed list select the desired contacts and import selected Alternatively use the Ctrl Enter method to select multiple contacts followed by import selected Shift Enter will select simultaneous contacts See Figure 4 Note Only Contacts with a cell phone number will be imported where the number is captured under Mobile Adding Contacts to Groups Once you have clicked import selected you will be asked if you wish to add any of the selected Contacts to one or more of your Groups To so this select Yes and on the following screen tick the Groups that you would like to add the Contacts to See Figure 5 overleaf You can also choose to create a Group on the fly Simply type in the new Group name in the textbox and click the Create Group button Outlook Contacts E x Outlook Folders Allen Rick 083 461 4455 Amdutt 0829910091 Amway T ony 02460754F Angela 08339539866 Archie 0836333069 Arde Greg Oe 6220001 Ashok 0924561243 Baggott John Oe 4005225 Barmard Deon 02445 Dr Baylis Brad 083 fae 4711 Benout 063357355 0 Blom Sven 08250524779 Boermeester Sven 082 9053290 Bohn Michelle 083 3091895 Baldwin Nigel 0832553008
16. ams victor Adam Mohamed Adami Garfield Agenbag Ande Ahrens Mark Amey Gareth Anderson Christo Anderson Rayner Arunkumar Danish Aurens Mark Import groups 035524671 ef fentorue f ef 845355399 2702074422 27T 2odq 2z64 ergedre hii 26267 1 S666 af Seo ob379 270275612085 2782409437 27024970322 oF ase 939492 af fecQs4 fo3 Last First l oT E 27034145711 ef fo H0763 ai Baldwin Brendon b ay Banda Chifundo bi Always Active ks Figure 19 The Address Book screen comprises of a few distinct parts The Address List Most of the screen is made up of a list of names and cellphone numbers when you add addresses they will appear here To work with one of the addresses using New Edit Delete you must highlight it in this list first Address List Order You can order your Address Book by First Nam Last Name or Company Name Click the Text Last First to toggle this option The Quick Filter Above the address list are two input fields these are used for filtering the columns below To find something quickly simply type in a few letters of the item you re looking for and click on Filter which is on the right of the screen and the list will be updated to show only those entries that contain those letters in them E g If you are looking for Joe Brown then simply type Joe Brown in the left input field followed by Filter and the contact will be displ
17. as account status portfolio value next appointment time and date etc 13 Ed Microsoft Excel Unisa Message cs E o 5 x fl File Edit view Insert Format Tools Data Window Help Type a question for help F X Dw BB 8 2 ara Jo B 7 U Ss ei S a A ig to 2G amp fe Sy Gel We Reply with Changes End Review E 7 f w e S B C D B F ce H iJ Miss DO Africa 063 540 5734 I Mr GM Alexander 083 301 38867 Mar JA Appalsami 083 301 2333 Mrs UHE Arrenberg Oe 6035 5176 Mr BR Arthur 082 572 4524 6 hir DJ Atkins 063 660 3426 Mr LO Avenant 083 375 1150 B fiir N Badal 082 560 827r 9 Mrs Badenhorst 083 302 3941 Wrs K Bafaneli O92 677 1730 Mrs G Barn 063 591 5659 Wir LA Bambani 082 709 2434 hr MVC Banda 092 656 43317 Miss 5 Barrows 082 292 F723 har MA Basson Oe 822 3570 hrs LE Batog 062 596 bos wir EW Beech 26 097 7 r030 Miss K Behrens 053 474 6862 hey Bernard 083 412 3027 Miss CL Bester Oe ror 1502 hr MJ Bester 082 924 1575 Mey ivi Bezuidenhaut Do 275 5251 7 OF Fm Aariudasnha li EF ms H 4 oF Hi Unisa Message Jal ue Ready Figure 15 lt Mobile Messenger Batch Send quick send Enter Message Enter the message to be sent Please note that if it is longer than 160 characters it wil batch send automatically be split up on sending address book SMS To Send Available Merge Items message logs picture sms preferences help z in rt
18. ayed The Tool Bar Across the top of the screen see Figure 19 of the screen there is a small tool bar that contains a number of functions you can perform on the entries as follows 17 New This will pop up a dialog box in which you can enter the details for a new entry See editing addresses below Part of Groups The NEW contact can be made a member of any existing Groups by simply selecting or ticking the Group E g is the Test group below The contact will then be part of the Group and available as a normal contact m xi Hame New Contact Cellphone Number Po e Mail Company Part of Groups 0825550166 Cell Nc Create Group cea Figure 20 Edit You must highlight an entry before you select this option The entry s details will be shown in the edit box and you will be able to change the details See editing addresses below Name ftest fedi Cellphone Number p827 234567 e Mail test smsmail co za Company AAT Part of Groups i 0825550166 Cell Nc Create Group cea Figure 21 Delete 18 If you wish to delete an entry highlight it in the address list and click the Delete button You will be prompted to confirm the action and if you respond yes the address will be deleted forever from the address book View This button changes the format in which the contacts are represented in the Address Book E g First Name Surname or Surname
19. checked forces the display of the available Groups only Clear List Button This button clears any selected items in the Recipients window see Figure 12 Import File Button This is an advanced option that you can use if you have an external file which you have a list of phone numbers and names in Click on it and select a CSV Comma Separated File file that you have previously created Most popular databases and spreadsheets support the saving of CSV files An example of this would be as follows Using MS Excel create two columns One containing the contact names the other the contact cellphone number This list can be of any length remember Mobile Messenger has a 600 message limit per hour Next select File Save as select the folder enter the file name select csv as the Save as type 2 x ey Eee Look ir E Tim F e Jlistphone 1552001 csv SS listphone1 552001 xls SS phonelist3 csv ae phonelisks xls SS Tim PS cs File name Jiistphonet A200 csv Cancel Files of type 4 Figure 13 STEP 2 Enter Message Enter your message in this screen it may be of any length but keep an eye on the indicator at the bottom of the screen It will count down the number of letters you have left in the SMS message you are about to send If you go over the 160 character mark the Mobile Messenger package will send multiple messages and the indicator will tell you at all
20. ess is a status line that shows your current status to the SMS gateway If this reads Could not contact Gateway then there is a problem in your connection to the SMS Gateway The message should read Gateway Contacted Logged In in order to be capable of sending SMS messages Click the Connect button to attempt a gateway connection If you are Sure that you have filled in everything correctly and the status message still reflects that you are not connected to the gateway consult your IT Administrator the Troubleshooting section of this help or call your support line where available Message Checking This facility is simply how often the software checks for incoming SMS messages and is set to a 1 minute default This is acceptable when there 26 are 20 to 30 users however if there are 100 users then this should be set to 15 or even 30 minutes in order to minimise the impact on bandwidth Forward received SMS s to cell phone This is a very useful function in that any incoming messages can be forwarded to the cell phone number inserted in the text box In this way you will never miss an SMS message even if you are away from your computer Work in Offline mode This is not a default feature but is intended for people that may work in remote offices of from home via dial up Internet connectivity Once this has been selected the user can compile messages even though they are not connected to the Internet The messages are q
21. he number that you wish to send the SMS to here you may enter any valid number and Mobile Messenger will decode it and ensure that it is in the correct format before attempting to send it you will be notified if it is not a valid number Address Book shortcut see Figure 3 on following page At the top right of the To field there is an address book button click this for quick access to the address book An index of letters will appear in a pop up menu and moving the mouse over a letter will show all entries that belong there Click on a name to bring its number into the To field Note you can edit the order of contacts here please see the Address Book section for more information Message Enter your message here it may be of any length but keep an eye on the indicator at the bottom of the screen It will count down the number of letters you have left in the SMS message you are about to send If you go over the 160 character mark the Mobile Messenger package will send multiple messages and the indicator will tell you at all times how many SMS messages your message will consume quick send impot addresses address book salsan to 27 0a25555555 H address book message This is a reminder SMS for the C gt Archie meeting we have today al D chok message logs 3 00 FM See you then E Aubrey Freemantle l F Andrew Garvie picture sms G P Andre Herholdt preferences H Anne Hoemberg I Angus Hous
22. ne 232 A Choose the Me Ey Singapore 65 county you are ict Slovak Republic 421 currently located Pian ete Slovenia 388 in this will help Solomon Islands 677 Mobile Messenger preferences Somalia 25 if sending to other South Aries 2 i ae COUPIDTES Set Location OnSereen Pending Message Indicator Clear Now address book help Always Active 0 Figure 29 Minimise to System Tray If you want Mobile Messenger to be unobtrusive while you re not using it check this option While it is checked the program will go to the System Tray near the clock at the bottom right of the screen when you minimize it When it is placed in the System Tray and you wish to send read an SMS double click on the Mobile Messenger Icon to bring the program back up Location This setting is for International users of this software The user should select the country where the software is being used in order that the default dialling prefix is correct In order to set the location choose the correct country from the list and press Set Location 28 quick send batch send pen User Manual in Microsoft Word Format address book To check for the latest versions of our User Manual please click one of message logs the links below You will need to be connected to the Internet to do this i j picture sms Download User blanual in Adobet PDF Format preferences help To log a Support Quer
23. on that allows you to quickly jump to a particular time period of the message log Click on the drop list and it will drop down select the time period of the messages that you wish to view and then click Sent or Received from the functions palette see below to view those messages 23 The Functions Palette The message log is fairly interactive you can tell it what entries you wish to view and once viewing them you can generate actions with the entries The available functions are found across the top of the active screen as follows Sent Uses the time period filter see above and shows all SMS messages that you have sent in that time period Inbox Uses the time period filter see above and shows all SMS messages that you have received in that time period Reply You must have a message highlighted in the Message List before selecting this function You will automatically be taken to the Quick Send screen where the number of the person who sent you the SMS will be placed in the To field and their message in the Message field See the Quick Send help for more details Forward You must have a message highlighted in the Message List before selecting this function You will be taken to the Quick Send screen and the SMS message text will be placed in the Message field You need only select a new number in the To field to send this message to someone else Refresh Click this button to re read the list of me
24. picture sms f comect preferences f Status Gateway Contacted Logged In help Use Proxy N o Proxy Drect Connection Sacks Server Socks Fot bo Always Active L rasan Figure 36 e Insert the Admin User Name and Password the Gateway IP address and press Connect e The Status should read Gateway Contacted Logged In e Establish a User Name and Password of choice for the Client user e Alternatively you can use a proxy SOCKS 5 connection and enter the respective settings 33 Mobile Messenger Support Mobile Messenger Channel Partner Contact Qur Portfolio Support Partner Login Welcome to Mobile Messenger Support To log a Support Query please enter your SIM number below This is the actual cellphone number of the SIM Card that Mobile Messenger uses If you do mot know this number plesse contact your Network S4dmanistrator or Channel Partner for assistance SIM Number aee If vou are a Channel Partner you can login to 5 Account to log a Support Query for a Client 2000 Powered by Always Active Technologies Citcdaineer Taras and Conditions Figure 37 Mobile Messenger Support To receive Support you will need to browse to the Mobile Messenger website This can be found at http www mobilemessenger co za You will need to click the Support link and then enter your SIM number This is the number of the actual SIM card that sends out the SMS if you do not know
25. rticular list Export Contacts f Export everyone C Export only from these groups M Columns Select the fields to export Cormpany m Filenamef CS4 Newcontacta cancel 20 Export Contacts C Esport everyone f Export only from these groups vii shagemetn r Columns Select the fields to export iw Firstname Cormpany iv Surname iv Cell JE mail m Filenamef CS Hewcontacts cancel Groups This function allows for the building of pre defined Groups from available members in the address book The functionality is the same as moving members into the Batch Send section of this manual and works as follows Upon entering the Groups function select Add or Edit Where Add is selected the user is able to create a new group name e g SALES and selected available members can be migrated from Available Members to Members where said members form the new group Group Properties E x Group Mame SALES Members Available Members B Burger Piet B Carter Richard B Cloete Louis B Cunningham Pat E Dbn SMM B De Jager Deon B De Swart Loet g De Swart Michele B Cope Steven B Crossle Roger B Dialling David KA RAGA Cancel Figure 23 21 Where Edit is selected choose the Group to be edited select from available members to be added to the existing group or remove members you no longer wish to be part of
26. ssages from the SMS Gateway if any new messages have been sent or received while you have been viewing the log they will appear in the list now 24 Preferences Before you start using Mobile Messenger it has to be set up If at any time Mobile Messenger detects an error with the current configuration you will be placed in the Preferences screen so that you may enter the correct settings Preferences quick send yee Authentication Enter your username and password here you batch send Userlnberace User Name admin address book Password arreen message logs w Remember Password connect picture sms preferences Status Gateway Contacted Logged In help Use Proxy No Proxy Drect Connection Socks Serer Socks Pat 0 Always Active ron nnn Figure 27 Authentication Because many people may use a single SMS gateway on a Local Area Network LAN they each have to log onto the service so that they may be identified for purposes of sending receiving messages Your system administrator will assign you a username and password Type them in accordingly If there is a chance that other people may use your computer for general operations or for purposes of sending receiving SMS messages make sure that the Remember Password box is un ticked then you will be prompted for your password each time you start the application this will reduce the threat of people abusing your SMS facilities Use Prox
27. t Excel 4 0 Worksheet xls Microsoft Excel 3 0 Worksheet xls Figure 9 Microsoft Excel A To save only the adire sheet dick OK To save all sheets save them indyvidualy using a different file name for each or choose a file type that supports multiple sheets Figure 10 Microsoft Excel SEE may contain features that are not compatible with CSV Comms delimited Do you want to keep the workbook in thi cera To keep this format which leaves out any incompatible features click Yes To preserve the features cick Mo Then cave a copy in the latest Excel format To zaa what eaght be lost cick Help Figure 11 10 Batch Send Batch Send quick send Select Recipients Select the people that the message is to be sent to batch send You willbe able to select individuals and groups lela ae Address List Recipients message logs Advertising Managemetn i Managenetn Marketing i Support Sales 8 Fisher Rob 27824900265 Support Rpoer Gary 129970100 Soma Hema 1642509893 Furtado Carlos 27adoo0964 Buckland Adrian 276392677 Dalaman Adrian 2703523073 Bellim Ahmed roay d6 Crain Alhert FIRPAF IPR M gt picture sms gp preferences ip g help g g g g g A I 7 Show Users Cleas List Import File ext Always Active OO Figure 12 The Batch Send is a very powerful feature of Mobile Messenger It is presented in Wizard
28. t or highlight a particular Recipient and the message that would be sent out is displayed in the Message to be sent box Once you have confirmed that all the information you have entered is correct and the recipients are as you expect select the Send button on this screen The SMS messages will be sent immediately The Status column will be updated to Dispatched As the messages are confirmed as delivered by the GSM Network the Status column will reflect this as Delivered In this manner you may keep track of your batch send as it goes out To send a New Batch of SMS click the New Batch button ee ra l Oo O quick send Send Message Confirm that the details are correct and press Send batch send address book Cick Send to stat sending th th end oO Stadt Sending Ine Messages ihe New Batch ae status of the batch send will be displayed below Staue l Recker i Coll Nuba Cue ued Mr cM 0633013687 Queued Mr JA 0833012333 Queued Mrs UHE 0826025176 Mit Queued Mr BR 0825723324 Queued Mr DJ 0836803426 ee ee ida i M Ce aU a E Message to be sent Sh Ses approx 1 Hi bis DO Africa we look fomyvand bo meeting you soon picture sms preferences Previous Figure 18 Always Active 16 Address Book quick send batch send address book message logs picture sms preferences help edit delete view rehash Abdul Hamid Farouk Abrahams David Abrah
29. ten help Pop Up on Cellphone J Ann Krisch K Andrew Pappas from My Company Name L b Akn Skirstad delivery valid for 24 Hours MF Adrian Solomon WN gt Arno Stoffberg 39 characters left O Ashy Todd send ee R F 5 SS T Ff Always Active w Y I Figure 3 Copy amp Paste If you are familiar with Windows you may copy and paste from other programs into the Message area using the standard Windows clipboard From If you wish to indicate who the message is from enter your name here and it will be appended to the message as From your name If you leave this blank this will be left off and you will have more letters available for your message Delivery If you send the SMS message and the recipient has their cellphone off or is out of range you may instruct your Service Provider to keep trying to deliver the message for a certain amount of time until the recipient can be contacted at which point the SMS is delivered If the cellphone is not active in the stipulated time period the message is deleted from the queue at the Network Select how long you wish your message to be valid for here Send Click this button to send the SMS Ensure that the number and message are valid as once you click this button the message cannot be altered and should arrive at the recipient in a matter of seconds if they have their cellphone on and have coverage Import of Microsoft Outlook Contacts To the left of the
30. ueued or stored locally till such time as the author is ready to send them or next dials up to the Internet As soon as a connection is established to the Internet the author clicks the Sync button that displays down the left hand side in the main function list The software establishes a connection to the remote SMS Gateway sending and retrieving messages All the other functions work as per the on line version of the software but it should be understood that the software is slower than if it were working on a LAN due to the restrictions in connection speed for dial up users Load Address book on start up This feature has been designed for slower networks where users do not wish to wait for the address book to load when starting the software Use Local Address Book for Slow Connections This facility is available on larger network groups and or for slow connections What happens here is that an address book is created locally on your PC once this option is checked and once contacts are added to tt Although it updates your Gateway address book it will first check to load your local address book It operates in a cached mode 27 User I nterface Preferences quick send Authentication Miscellaneous You may configure other features here Network simply select your preferences below batch send 5 User Intertace Minimise to System Tray Current Location South Africa 27 message logs Siera Leo
31. y A socks 5 proxy connection is also available Your Network Administrator will need to supply you with Username and Password detail for this if it is to be used Generally you will not need to worry about using a proxy simply leave it as is on No Proxy Direct Connection 29 quick send Authentication Gateway Enter the address of your SMS Gateway here get z the address from your System Administrator Metuaork User Interface Gateway 192 1 68 0 11 batch send address book lt message logs Status Gateway Contacted Logged In picture sms Message Checking preferences Check for new SMSes i every 15 Minutes Foward Received SMSes to Cell iit Work in Offline Mode nelp i Use Local Address Book for slow connections Load address book on startup Always Active San Figure 28 Network Gateway The Mobile Messenger application needs to know the address of the computer that has the SMS Gateway loaded as it is this computer that sends and receives SMS messages this is the PC that has the GSM modem attached to it Your system administrator will be able to tell you this address and it is filled in under Gateway as per Figure 21 above You usually shouldn t have to fill it in as it is done during installation and remembered by the Operating System If you have the modem on your machine this value should be 127 0 0 1 or localhost Connect Button Below the gateway addr
32. y please visit the Mobile Messenger website at www noobilemessenger ca zafsupport You will need to be connected to the Internet to do this Alternatively you can contact us on the following number 27 31 7647085 and ask for Mobile Messenger Support aj Pe we Always Active Figure 30 Help We have included a User Manual with Mobile Messenger in Microsoft Word and Adobe PDF format You can check for the latest versions by following the links Support To receive Support you will need to browse to the Mobile Messenger website This can be found at http www mobilemessenger co za You will need to click the Support link and then enter your SIM number This is the number of the actual SIM card that sends out the SMS if you do not know this contact your Network Administrator Once we have received your Support Query our team will investigate and respond to you ASAP Alternatively you can contact us on 27 31 7647085 29 Mobile Messenger Installation LAN Local Area Network Mobile Messenger client Set up The following set up is for additional LAN client users NOTE Before moving to the client PC FIRST establish the IP address of the Gateway PC as all the Mobile Messenger Client software must point to that IP address e Run the CD or double click on the install icon and follow the Install shield instructions Mobile Messenger Client 1 97 Mobile Messenger Client 1 97

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