Manual T-Mobile PC Telefon_en:148x210
Contents
1. lt can be any microphone it does not have to be the microphone on the device you specified as the speaker device For example it can be the microphone on your camera Select None if you do not have a speaker phone The Speaker Phone button on the dialpad is disabled Reduce background noise Automatically attempts to remove background noise Typically on for the speakerphone Phone Ring Device Device Change this field only if you want to override the devices that T Mobile PC Telefon automatically selected The device where you want to hear the phone ringing the headset the speakerphone or none Volume The volume of the ringer Also ring PC speaker Click on or off to suit your preference 40 Preferences Preferences Application Alerts amp Sounds Privacy Quick Transfer Devices Audio Codecs Folder Locations Quality of Service Contact Storage Diagnostics Advanced Network Network Network Connection Speed w Dialup or ISDN w Cable DSL or ADSL Fast cable DSL or ADSL w Local area network LAN w Custom Sending bitrate 32k _ 1m 512000 Receiving bitrate 32k 1m_ 512000 w Preserve bandwidth during silent periods 41 Field Network Connection Speed Description Select the type of network connection for your computer The sliders move to show the bitrate that will be used for sending and receiving2. Content 2 1 2 2 2 3 2 4 3 1 3 2 3 3 3 4 3 5 3 6 3 7 3 8 41 4 2 43 G1 Se MODOM gt aae UNE Te eee ee eerie ober serene E tern Derr ceet Ree er setter E ererer renee re oer nerr erect Installation and Setup sstsc a scnc2tsesssacsaesubsccaveacscdscsadssecedeesseenoidesesnesacedtaaceuesvsadsbetueieele Getting Ready ar wh Starting T Mobile PC Tele re er er nr rrr re Configuring T Mobile PC Telefon aeons at eerie tere epi AE E A AE ane Setting upa Contact LiStissacisiivstisisienasmississcnes PUNOI I I EE A EAE A 6 Using T Mobile PO Teleton isisisi al Starting TMobile PC Tein Asicnnennaniiniitcmniiuiienionneanrmnnimineinaunnandestiel SSMU CNA acess aoe el saab ames atopic E a ales Uo eemecs te T Tbe Oinecteei SonphGne sariei n aae EENEN NEEE I ro Eai an ASNE E Eaa TER PEE T EEA E EAN Handling an Incoming Call PE Handingan Established Callnnanisannenieniannomusnsnone Toe FN C a a 1 E a AE E A A I A A A AE E A A Conference Calls Using the Address Book aa BC e 6 Le Ben mere etre ern nneet retire etree vee errant cre trreren er tarertes ties Merete nr Wrenn vert ter yratin Eea le entree pe earner entrees EA AO Vere nc A A A IA A E Privacy tie Configuring T Mobile PC Talafon ae a ars R AEE iin iiis Configuring your S Conga no PIElEVENCES screeds ia e EAE ONE EE K C nfigunng ACCOUN esisaei aaea a REE E EE NE E iR asia Applicaton Hot Keys asni eae eae Contact USCHOSdM O Sec teias
3. Double click a previous History tab inthe Address Double click an entry The call is placed call Book panel Redial Redial button Click Actions and choose Redial Or click the Redial button The call is placed immediately Dialing Dialpad If the dialpad is not visible click the Show Hide dialpad button Click the numbers on the dialpad to enter the phone number Click the green Call button or press Enter Placing another Call To place a new call without hanging up on the current call click the Start another Call button In the Current Calls bar a tab appears for each separate call T Mobile PC Telefon Joseph Start another call button Hiding your Identity You can hide your identity on a call so that the other person will not see your ID on their phone Click Options gt Hide my Number for this Call a appears on the Call control bar for this call Place the call in the usual way Redial Edit ol Hide My Number for this Call Turn Letters to Numbers Your identity is hidden only for this call Sifrovani The outgoing call may be encrypted depending on your security settings If an encrypted call is established the encryption icon B appears on the call display This icon indicates that the call is guaranteed to be secure between you and your proxy and may or may not be secure beyond that first hop If an unencrypted call is established no encryption icon appears If the c
4. Calls on page 20 4 3 Privacy You can control how contacts and other people can contact you by phone and you can control whether your contacts can see your availability information whether you are online one the phone and so on You can set up controls in advance or on the fly as phone calls and presence requests come in Setting up Controls in Advance To set up controls in advance see Preferences Privacy on page 36 Setting up Controls on the Fly On an Incoming Call To block someone when they are phoning you choose Options gt Block this Person 30 T Mobile PC Telefon Joseph Incoming call Joe Smith Transfer this Call Quick Transfer Block this Person The call is declined and this person is added to your Blocked List see page 36 In addition if the person is a contact then blocked appears beside their name in the contact list You will no longer see incoming calls from this person they will automatically be declined To later unblock this person remove them from your Blocked List Or if the person is a contact right click their name on the contact list and choose Unblock this Person From the Contact List or History List Right click on the name and choose Block this Person The person will be added to your Blocked List see page 36 The person will not be able to phone you and will not see your availability information To later unblock this person righ
5. Devices Rita rita domainA com Edit it Network Sip joannasmith johnson telus net A Audio Codecs Remove Folder Locations Quality of Service Contact Storage Diagnostics Advanced This panel lets you set up a list of phone numbers that calls can be transferred to Then during a call you can transfer to any of these numbers by selecting from a list Enter as many numbers as you want Use the Add Edit and Remove buttons to edit the list Set one of the numbers as the default See Quick Transfer on page 17 for information on using this feature Preferences Devices Preferences Application Devices Alerts amp Sounds Headset Mode Privacy Speaker Speakers Realtek AC 97 Audio Quick Transfer Network Speakerphone Mode Microphone Microphone Realtek AC 97 Audio Audio Codecs Speaker None Folder Locations Microphone None Quality of Service Si Reduce background noise Contact Storage Diagnostics Phone Ring Device Advanced Device Speakers Realtek AC 97 Audio Volume p Also ring PC speaker T Mobile PC Telefon automatically detects devices at each startup and selects the most appropriate device for each purpose If you do not like this selection you can override it on this panel If you override a selection it will apply the next time you start T Mobile PC Telefon unless the device is no longer available in which
6. G 722 G 723 G 726 G 729 GSM iLBC L16 PCM Wideband Speex Speex FEC Speex Wideband Speex Wideband FEC Automatic selection of the best codec based on the other party s capability the available bandwidth and network conditions T Mobile PC Telefon switches the codec within a call in response to changing network conditions SIP compliance to 3261 SIP standard STUN and ICE NAT traversal XTunnels for firewall traversal Support for DTMF RFC 2833 inband DTMF or SIP INFO messages Availability in other languages 2 Installation and Setup 2 1 Getting Ready Multimedia Device Requirements T Mobile PC Telefon requires both speakers and a microphone to make calls Any of the following configurations are acceptable External speakers and microphone Built in speakers and microphone Dual jack multimedia headset Bluetooth multimedia headset USB multimedia headset USB phone Optimized Devices T Mobile PC Telefon is optimized to work with the following Actiontec Internet Phone Wizard GN Netcom GN 8120 USB and GN Netcom 8110 USBXP Plantronics CS50 USB Wireless Office Headset System Polycom Communicator C100S Wideband USB Speakerphone TigerJet RJ11 to USB Phone Adaptor incorporating the Tiger560C TigerJet USB Phone Set incorporating the Tiger560C Yealink USB P1K USB hand phone 2 2 Starting T Mobile PC Telefon If T Mobile PC Telefon is not already running start it as you woul
7. added to the conference Place a separate outgoing call in the normal way by clicking the New Call icon to display a new tab When the call is established click Conference All All existing separate calls will be brought into the existing conference Accept one or more incoming calls A separate call will be established for each call Click Conference All All existing separate calls will be brought into the existing conference Whenever you click Conference All all current established calls are conferenced together you cannot keep any one call out of the conference Removing a Participant To remove one call from the conference click the down arrow beside a participant name and choose Separate Call from Conference The call becomes a separate call 21 Disbanding the Conference To break the conference into separate calls click Options gt Disband Conference To hang up on everyone click the End button Suspending the Conference To suspend the conference click the Hold button Audio Controls Adjusting Volume Use the speaker adjustment to adjust volume of the sound you are hearing Mute Click amp on the dialpad to prevent the other parties from hearing you The g icon appears on the call display Speakerphone Click aj on the dialpad to put the callers on the speaker phone The aj icon appears on the call display 22 4 Using the Address Book The Address Book panel which is divided into tabs provides access
8. call is in progress you can Control the audio use the speakerphone mute the call control volume Record the call Put the call on hold Add the caller as a contact Transfer the call See the next page Conference call See page 20 Place another call this one will automatically be put on hold See page 14 Quick transfer See page 17 Record on off T Mobile PC Teleion Josepti raf File ry yr 3 nee Toy Speakerphone this button z al me 5 i i only appears if your computer has a speakerphone Volume control a o 0 b 25 Call established Joe Smith Add the current a 5 caller as a contact SS ae See Adding a Contact Start another Call using an Existing Address on page 24 Transfer this Call Call then Transfer Quick Transfer Block this Person You can do any of these even with the call in progress Many of these actions are also buttons on the Call toolbar 3 7 Transferring a Call Quick Transfer You can set up a list of phone numbers that calls can be transferred to Then during a call you can transfer to any of these numbers by selecting from a list To set up the numbers 1 Click File gt Preferences from the menu Display the Quick Transfer panel 2 Enter as many numbers as you want Use the Add Edit and Remove buttons Set one of the numbers as the default and click OK To transfer a call click the arrow on the Transfer button and cli
9. Add an existing contact to more groups by selecting one or more extra groups Moving or Deleting a Contact To drag one or more contacts to a different group select them and drag to the new group To delete one or more contacts select them right click and choose Delete The contacts are removed from this group Adding Deleting or Renaming Groups Select any group right click and choose the appropriate menu item Contacts that have no group appear under Ungrouped Contacts You can delete but not rename this group Using Contacts Phone the person Double click the contact to start a phone call to the person Drag the contact to the call display to start a phone call Right click and choose Call then click the desired number Contact Flyout Left click on a contact to show the Contact flyout This flyout shows all the contact methods set up for the contact and has icons you can click to perform an action that is valid for that contact method 28 Click an address or icon to perform the action A Softphone kpereira domainA com M Home 604 555 1234 View Profle fi Mobile 604 555 2344 W e mail kpereira domainA com Finding a Contact If the contact list is long use the OG field to filter the contacts that are displayed To clear the filter and display all contacts again click B 4 2 History Tab Display all calls Address Book y Missed calls Contacts i Received calls Dialed calls Status aS Joe
10. Mobile PC Telefon icon in the status bar the Login screen appears Exit To shut down T Mobile PC Telefon You can also exit by pressing Ctrl Q View Change how T Mobile PC Telefon looks See Showing and Hiding Parts of the Softphone Contacts Lets you work with contacts Everything in this menu except for import and export can also be performed directly in the Address Book panel For information on these actions including import and export see page 23 For information on managing blocked contacts see Privacy on page 30 Actions Lists the actions that you can perform depending on the current state of T Mobile PC Telefon For example if a contact is selected it lists all the actions that can be performed on that contact lf your enterprise has configured T Mobile PC Telefon to display a Workgroup you can view the Workgroup from the Actions menu Help Provides access to various service related features Showing and Hiding Parts of the Softphone T Mobile PC Telefon Joseph File View Contacts Actions m 0 0 gt g amp Call established rsantos 101 00 01 06 Address Book Show as Deskbar See page 11 Close to System Tray Close Call Panel only Call entry field will remain Click again to open Show hide Dial pad Move Address Book to a separate window Show hide Address Book Drag to resize You can still receive calls when T Mobile PC Telefon is hidden or minimized I
11. Options Privacy a Reduce echos from speakers AEC Quick Transfer Devices Network Audio Codecs Folder Locations Quality of Service Contact Storage Diagnostics Field Description Reduce echoes Turning this feature on improves sound quality This feature is typically on 5 3 Configuring Account Account Settings Window In general you will work with the Account Settings window only when advised to do so by your system administrator see Configuring T Mobile PC Telefon on page 32 Account Settings Account name Status Account 1 Ready Move Up Move Down The first enabled SIP account in the list is the default account Phone calls will be made on this account if no dial plan applies to the dialed number a aea L a 46 A Application Hot Keys Function Keyboard Shortcut Answer Enter Exit Ctrl Q Hang up Esc Hold Period Mute Spacebar 47 B Contact List Headings Following is a list of all the headings that are used in the T Mobile PC Telefon contact list This list can be useful when formatting a contact list in order to import it into T Mobile PC Telefon For details see Importing Contacts on page 26 uri business_number sms_address S display name business_number2 ms_address2 entry_id business_number3 sms_address3 given_name business_number4 sms_addr
12. Smith 00 01 06 Today 14 44 09 Kokila Dialed Today 13 59 54 pa i O Kokila Dialed Today 13 56 03 oo O Kokila 00 00 03 Today 13 45 30 uration If not answered Status O Kay Dialed Today 12 05 20 E Dielea O Kokila 00 00 03 Today 11 33 34 O Kevin 00 00 09 Today 10 40 26 O rsantos 00 08 58 Today 09 53 49 Incoming call that 2 AQ 2 Te 00 09 02 Today 09 53 45 Missed 08 11 09 15 17 29 Saca 00 00 35 08 11 09 15 13 09 Incoming missed Missed or Missed 08 11 09 13 43 51 blocked Rejected Missed 08 11 09 13 40 43 Managing the Lists of Calls You can right click on an entry in a list to Delete the call Delete all entries in this list Block this person to control whether they can send you phone calls or see your online availability You can change these privacy settings at any time see page 30 View their profile if the entry is a contact Add to contacts Select Add as Contact to display the Add a Contact dialog box Complete the dialog box and click OK For more information on the fields see Adding a Contact using an Existing Address on page 25 Phoning from a List You can right click on an entry in the Received or Dialed list to Place a call to this person using the contact method that was used for this call You can also double click to place a call Place a call to this person and add them to a conference call that is in progress For more information on conference calls see Conference
13. These rates are typical rates for the selected configuration If you know that your computer and network can handle a faster sending speed click Custom and move the slider It is recommended that you not change the receiving speed You will know that you have set the sending speed too high if the remote audio is garbled Preserve bandwidth When this feature is on T Mobile PC Telefon stops sending audio when you are not talking When this feature is off T Mobile PC Telefon always sends audio which uses more bandwidth but may result in better call quality Typically off However if you are using a slow dial up or ISDN connection you may want to turn it on 42 Preferences Audio Codecs Change the settings on this tab only if advised to do so by your system administrator Preferences Quality of Service Change the settings on this tab only if advised to do so by your system administrator Preferences Contact Storage Change the settings on this tab only if advised to do so by your system administrator Preferences Preferences Application Alerts amp Sounds Privacy Quick Transfer Devices Network Audio Codecs Folder Locations Quality of Service Contact Storage Advanced Diagnostics Diagnostics wa Enable diagnostic logging Content to Log Diagnostic log levels for components Default Default AbstractPhone w None Audio w Minimal Auto Configuration CCM
14. all cannot be established with the specified security the call will fail Ending a Call Click the red End call button on the Call panel Details of the call remain on the call display for a few seconds 3 5 Handling an Incoming Call T Mobile PC Telefon must be running to answer incoming calls If T Mobile PC Telefon is not running incoming calls may be directed to voicemail check with your system administrator T Mobile PC Telefon rings and information about the incoming call appears in the Call entry field In addition the Call Alert box appears even if T Mobile PC Telefon is minimized For information on call alerts see Preferences Alerts amp Sounds on page 34 Incoming Call Joe Smith Account Account 1 The softphone address of the person calling you is displayed The display name may also appear Action From the Answer Call panel or Call Alert box Description Click Answer If you are on another call that first call is automatically put on hold You are now talking to the new caller Or press Enter on the keyboard if T Mobile PC Telefon is the active application Decline Call panel or Call Alert box Click Decline There will be a busy signal In some networks the call will be directed to voice mail if you have this service Permanently block the caller Options menu Click the Options button and choose Block this person 3 6 Handling an Established Call While the
15. case T Mobile PC Telefon will again select the device to use Field Headset Mode Speaker Microphone Description Change these fields only if you want to override the devices that T Mobile PC Telefon automatically selected In both these fields select the headset you are using The headset is the device that is usually used for audio out the sound you hear and audio in recording your voice The only situation in which the headset is not used is when the Speaker Phone button on the dialpad is pressed Therefore unless you will always be using T Mobile PC Telefon in speakerphone mode you must make a selection here Select the headset in both the Speaker device field and Microphone device field Speakerphone Mode Speaker Change this field only if you want to override the devices that T Mobile PC Telefon automatically selected Make the appropriate choice Select the device that you want to use for audio out the sound you hear when the Speaker Phone button is pressed Make sure you select a speaker device not the headset Select None if you do not have a speaker phone The Speaker Phone button on the dialpad is disabled Microphone Change this field only if you want to override the devices that T Mobile PC Telefon automatically selected 39 Make the appropriate choice Select the device that you want to use for audio in recording your voice when the Speaker Phone button is pressed
16. ck the number to transfer to As soon as the transfer is made the other phone starts ringing the call is disconnected at your end Quick transfer Basic Unattended Transfer Transfer this Call You can transfer a call to any number then hang up as soon as you have entered the number 1 Click Options gt Transfer this Call The call display prompts for the number to transfer to 2 Call the target the person you are transfering the call to by keying the number 3 Click Transfer the message Transfer Successful appears Or click Cancel to continue the current call Attended Transfer Call then Transfer You can first speak to the target the person you are transferring the call to then click Transfer to complete the transfer 1 Click Options gt Call then Transfer The first call is put on hold and a New call tab appears 2 Call the target in any of the normal ways 3 When you are ready click Transfer the message Transfer Successful appears T Mobile PC Telefon Joseph i Frank Chan OCC gt 2 amp Click button below to transfer Kokila to Frank Chan Softphone fchan domainA Transfer Options If the target does not want to take the call simply end the call with that person The first call is taken off hold 3 8 Voicemail lf your service includes voicemail then when you have voicemail messages the word new appears beside the voicemail icon at the top of the phone Click the icon to automaticall
17. contact list See Handling an Established Call on page 15 You can add addresses to the Contact list one by one See Adding a Contact on page 24 You can import a contact list from a file or from another application See Importing Contacts on page 26 For general information on contacts see Contacts Tab on page 23 3 Using T Mobile PC Telefon 3 1 Starting T Mobile PC Telefon If T Mobile PC Telefon is not already running start it as you would any other program Use the Windows Start menu or double click the desktop icon T Mobile PC Telefon appears 3 2 Shutting Down To shut down T Mobile PC Telefon click File gt Exit or press Ctrl Q Note that clicking the Close button X on the softphone minimizes T Mobile PC Telefon to the system tray it does not exit 3 3 The Onscreen Softphone T Mobile PC Telefon Joseph TMobile PC Telefon menu See below 6 C Enter name or number Call panel See page 9 Options Address Book Address book panel See page 19 The T Mobile PC Telefon Menu File My Profile See page 32 Preferences These settings control the way that you work with T Mobile PC Telefon See page 33 Account Settings You will work with these settings only if advised to do so by your system administrator See Configuring T Mobile PC Telefon on page 32 Sign Out To log off and minimize T Mobile PC Telefon to the system tray If you click the T
18. d any other program Use the Windows Start menu or double click the desktop icon Either the Login window or the softphone itself appears If the login window appears enter the credentials provided by your system administrator RA PC Telefon Login Username Password Remember name aj Remember password l Sign in automatically Forgot your password Signin 2 3 Configuring T Mobile PC Telefon Read this section if your system administrator advises you that you must either configure T Mobile PC Telefon or complete the configuration If your administrator advises you that configuration is already done go to Setting up a Contact List on page 6 1 Choose File gt Account Settings 2 Create or modify accounts as instructed by your administrator See the following pages for details When done return to the Account Settings window and click Apply to register the accounts Click OK when the Status column is Ready Account Settings Enabled Account name Status KA Account 1 Ready Move Up Move Down The first enabled SIP account in the list is the default account Phone calls will be made on this account if no dial plan applies to the dialed number A a O 2 4 Setting up a Contact List Typically you will want to create contacts in order to easily make phone calls You can set up contacts in several ways During a call that you place or receive you can add the other party to your
19. different calls by clicking the tab in the Current Calls bar How Keying Drag and drop contact or previous call Right click a contact or previous call From the Dialpad or computer keyboard Contacts or History tab in the Address Book panel Contacts or History tab in the Address Book panel Description If another call is currently in progress click on the Call toolbar A new Call Entry area appears The current call is put on hold Enter the softohone address or number in the Call entry field using the dialpad or the computer keyboard For the name you can enter the entire softphone address kpereira domainA com or just the name kpereira As you type a suggestion for completing the entry may appear Choose the suggestion or keep typing To make a call click the green Call button or press Enter Drag an entry from the Contacts or History tab The call is placed immediately If the tab contains lots of contacts first use the field to filter the list Right click an entry from the Contacts or History tab and choose Call The call is placed immediately If the tab contains lots of entries first use the field to filter the list Double click a contact Contacts in the Address Boook panel Contacts have a double click action that makes a phone call to one of the contact s number Each contact can be configured separately for this action See table 1 on page 25
20. ented protocol used for communicating data across a network IP is the most common protocol used on the internet A unique number that devices use in order to identify and communicate with each other on a computer network using the IP standard In a VoIP phone call the audio and video portion of the information in a call Compare to Signaling Message Waiting Indicator An indicator that there is a voicemail message for the owner of an account See SIP account Public Switch Telephone Network The traditional land line phone network Request for Comment A document that describes an aspect of an internet technology An RFC may be a proposed draft or full internet standard Real time Transport Protocol A protocol for delivering the media portion of a data transmission over an IP network SRTP is another media protocol n a VolP phone call the information in a call that deals with establishing and controlling he connection and managing the network The non signaling portion of the call is the Media 51 SIP SIP account softphone address SRTP TCP TLS UDP URI URL USB device VAD vCard VoIP WAV Session Initiation Protocol The signaling protocol followed by T Mobile PC Telefon for handling phone calls An account that provides the user the ability to make VoIP phone calls The account en capsulates the rules and functions the user can access The address used to connect to a SIP endp
21. ess4 surname business_numberS sms_addresso email_address business_number6 sms_address6 email_address2 mobile_number custom_fields email_address3 mobile_number2 custom_fields2 email_address4 mobile_number3 custom_fields3 email_address6 mobile_number4 custom_fields4 email_address6 mobile_numberd pres_subscription sip_address mobile_number6 sip_address2 fax_number sip_address3 fax_number2 sip_address4 fax_number3 sip_addresso fax_number4 sip_address6 fax_numberd home_number fax_number6 home_number2 groups home_number3 comment home_number4 postal_address home_number5 default_address home_number6 default_address_type 48 C Location of Files System files get copied to the installation directory specified when installing T Mobile PC Telefon The default installation directory is C Program Files T Mobile PC Telefon Data files are saved in the standard location for application data as defined in Windows This location is typically C Documents and Settings lt user name gt Application Data T Mobile Czech Republic a s T Mobile PC Telefon 49 D Other Ways to Run T Mobile PC Telefon D 1 From the Command Line You can start T Mobile PC Telefon from a DOS prompt You may need to add PCTelefon exe to the PATH Then type PCTelefon exe To start T Mobile PC Telefon from a DOS prompt and immediately dial a number type PCTelefon exe dial sip lt number gt 50 E Glossary AEC AGC Codec Default accoun
22. existing contact with an address of kpereira domainA com Otherwise the Create option is automatically selected Take the appropriate action Create a new contact Click Create Change the display name contact method and group if desired Click OK Update an existing contact Click Update Choose a different contact if necessary Change the contact method and group if desired Click OK Importing Contacts You can populate the T Mobile PC Telefon contact list by importing from an external file or files Your system administrator may have placed a file on a server for you to import You can also import your own file or files as many as required The new contacts will be added to the existing contacts You can import a contact list from A comma separated file Use this method to import from a Microsoft Excel file You will first have to set up the file see below A vCard file vcf file A vCard is an electronic business card that is often attached to an e mail 1 From the main menu click the Contacts menu and choose Import Contacts The Import Contacts wizard starts 2 As soon as you Click Finish on the wizard the Contacts tab in T Mobile PC Telefon is updated to show the imported entries Setting up an Excel File for Import 1 Remove any introductory text or headings from the top of the file You can keep text at the end of the file it will be ignored during the import 26 2 Insert a blank row as the
23. f you exit when T Mobile PC Telefon is minimized or in Deskbar mode T Mobile PC Telefon will start next time as minimized or in Deskbar mode The Deskbar To display the softphone as a deskbar click the Deskbar button Deskbar button The Deskbar provides a compact GUI for performing many T Mobile PC Telefon actions It is assumed that you will work in this mode after you are quite familiar with T Mobile PC Telefon and its features Call end call button Entry field Menu changes depending on whether there is an entry in the entry field Restore to main window 3 4 Placing a Call You can contact someone using Asoftphone address for example kpereira domainA com A traditional phone number You can place a call when another call is already in progress There is no limit to the number of calls you can make although eventually the quality of audio will degrade because of limitations on the computer We recommend no more than six concurrent calls T Mobile PC Telefon Joseph File Other calls are on hold Redial esantos zl New Current calls bar F z an C Call toolbar Enter name or number Entry call field Click to place a call Address Book Filter i ace the call See the table below 4 he new call is added to the Current Calls bar You will hear a ringing tone while T Mobile PC Telefon tempts to make a connection Once the new call is established switch between
24. first row then insert the headings that T Mobile PC Telefon will use to interpret the meaning of each column The columns can be in any order The most popular headings are display name entry_id given_name surname postal_address For a complete list of headings see Contact List Headings on page 48 3 Save the file as csv External Storage of the Contact List Each time T Mobile PC Telefon is started the contact list is retrieved from the external storage Each time a contact is added to the contact list it is immediately copied to external storage The list is always stored on the local computer In addition if you have access to a remote storage server you can configure T Mobile PC Telefon so that the contact list is also stored remotely using XCap or WebDAV Exporting Contacts You can export a contact list to a comma separated file or a vcf file 1 From the main menu click the Contacts menu and choose Export Contacts The Export Contacts wizard starts 2 When you click Next the export starts The result is a new file of the specified type 27 Managing Contacts Changing Contact Information To change the information for a contact right click the contact and choose View Profile The Contact Profile dialog box appears see page 24 Some of the changes you can make are Change any contact details Add delete or change a contact method Move a contact to another group by selecting a different group
25. ieicicrcainicadiinstira niin nmiainiaie Location of Files l Af Other Ways to Run T Mobile PC Telef n biasi dudeskadsthiavatsinavatadersatersanciimecinia OO From the Command Line 50 GIGSSAR st eccesiariecesesativeccies 1 Introduction T Mobile PC Telefon is a softphone designed specifically for business and enterprise users It features the ability to make VoIP phone calls and to share presence availability information Asystem administrator in an enterprise can provision the application remotely with or without DHCP and automatically install the msi package across an enterprise Standard Telephone Features T Mobile PC Telefon has all standard telephone features including Call display and Message Waiting Indicator MWI Speakerphone and Mute Redial Hold Do Not Disturb Call history list of received missed and dialed calls Call transfer Call record Auto answer Six party audio conferencing Enhanced Features and Functions T Mobile PC Telefon also supports the following features and functions Managed contact list importing and exporting contacts between T Mobile PC Telefon and other applications Automatic detection and configuration of audio devices Acoustic echo cancellation automatic gain control voice activity detection Support for the following audio codecs AMR Wideband G 722 2 Broadvoice 32 Broadvoice 32 FEC DVI4 DVI4 Wideband G 711aLaw G 711 uLaw
26. ll appear in the call display and the Call Alert when this person phones you Group Either Choose one group Click Select Multiple Groups to add the new contact to more than one group Ring tone Choose a ring tone for this contact or use the preferred sound which is defined in Preferences gt Alerts Click the arrow to play the currently selected ring tone Contact Methods Enter as many contact methods as you want E mail and softphone entries must have the format lt name gt lt domain gt Double click action Choose the desired method This method will be used when you double click this contact For example if you choose E mail kpereira domainA com then double clicking this contact will open an e mail window using this address rather than any of the other addresses that exist for this contact Other fields Complete as desired Adding a Contact using an Existing Address You can add a contact by capturing existing information If you are on a phone call with a person who is not a contact click the Add to Contacts button in the call panel 25 On the History tab select an entry that is not a contact Right click and choose Add as Contact The Add a Contact dialog appears If the user portion of the address matches the user portion of an existing address the Update option is automatically selected For example if the address is kpereira domainB com and there is an
27. oint In other words the phone number used in a VoIP phone call For example sip joseph domainA com Secure Real time Transport Protocol A protocol for delivering the media portion of a data transmission over an IP network SRTP is a secure protocol which means that the media is encrypted RTP is another media protocol Transmission Control Protocol A transport protocol for delivering data over an IP network Other transport protocols are TLS and UDP Transport Layer Security A transport protocol for delivering data over an IP network TLS is a secure transport protocol which means that all the data being transmitted signaling and media is encrypted Other transport protocols are TCP and UDP User Datagram Protocol A transport protocol for delivering data over an IP network Other transport protocols are TCP and TLS Uniform Resource Identifier A name or address that identifies a location on the world wide web A softphone address is a type of URI Uniform Resource Locator A URI that both identifies a name or address and indicates how to locate it Universal Serial Bus device A device that follows a specific communications standard A headset may be a USB type of headset Voice Activity Detection A technology that detects if audio is a human voice or background noise T Mobile PC Telefon includes a feature Preserve bandwidth on the Network panel of the Preferences window that controls whether audio is transmit
28. owing people to contact me Devices Everybody except those in my blocked list Network Only people on my contact list Quick Transfer Audio Codecs Blocked Folder Locations Enter a number or address Enter a domain e g BadDomain com Quality of Service Contact Storage Block Block Diagnostics acmeaceenterprises com badDomain com Advanced Unblock _ Unblock When you block that person or domain will not be able to phone you Choose one If you choose Only people on my contact list then all contacts will be able to contact you unless they or their domain are in the Blocked list below This section is optional It lets you enter addresses and domains that will be prevented from contacting you You can add and remove entries from the blocked lists In addition entries are automatically added to this list when you block someone on the fly page 30 aaReset to Default e T 36 Preferences Quick Transfer Preferences Application Quick Transfer Alerts amp Sounds Enter numbers you want to use to quickly transfer calls When you choose Quick Transfer on the call r toolbar the numbers entered here will appear in the drop down list You can click the Quick Transfer icon Privacy on the call toolbar to immediately transfer the call to the default number io Transfer Name Phone Number or Address Default e
29. p Sounds Preferences Application Alerts amp Sounds on i Privacy Enable alert displays Quick Transfer Display alert information Devices Foran incoming call Network Audio Codecs Folder Locations Quality of Service Contact Storage Sounds Diagnostics Enable sounds Play sounds Advanced For an incoming call For call waiting ai For hangup Sound preference Incoming Call Default alpo ___ Delete Enable alert displays Incoming Call You can control whether the Call Alert 10 Smith box is displayed in different situations account Account 1 34 Assigning Sounds You can assign specific sounds to a variety of actions or events 1 Select the Enable sounds check box and select the check boxes for each desired event or clear the Enable sounds check box to disable all sounds 2 If enabling sounds you can change the sound for each event select the individual event The value in Sound preference will change Select the desired sound Keep in mind that you can also override any sound for an individual Contact see page 24 You can import sounds these will be added to the list of sounds you can choose from when assigning a sound to an event 35 Preferences Privacy You can control how contacts and other people can contact you by phone Preferences Application Alerts amp Sounds Global Contact Settings Allow the foll
30. t Dial plan DTMF P address Media WI Proxy PSTN RFC RTP Signaling Acoustic echo cancellation Processing of the audio or video signal to reduce the echo effect that can arise with a speakerphone or that can arise if the sound from the speakerphone or headphone leaks into the microphone Automatic gain control Processing of the audio or video signal to adjust the microphone volume level so that the other party does not hear the distortion that might be caused by too high a microphone input or too low volume due to too low input level The format by which an audio stream is compressed for transmission over networks The SIP account that will be used when placing an outgoing call if T Mobile PC Telefon does not determine that another account should be used T Mobile PC Telefon uses the dial plan to determine the account to use Your system administrator will have identified which account is the default The rules that T Mobile PC Telefon follows in order to interpret the softohone address or phone number that the user has entered and to modify the number or address as required to ensure that the call will be placed successfully Dualtone multi frequency DTMF is the system that is used in interactive voice response menu systems such as the menu system for accessing voicemail messages The DTMF system allows the user to interact with the menu by pressing keys on a dialpad or keyboard Internet Protocol A data ori
31. t click on the name and choose Unblock this Person 31 5 Configuring T Mobile PC Telefon You can configure T Mobile PC Telefon in several ways Set up your personal profile See below Configure global behavior See Configuring Preferences on page 33 Configure the account See Configuring Account on page 46 5 1 Configuring your Profile My Profile Name Joseph Display as Joseph Santos Title Account Joseph Occupation Contact methods Addresses Method Number Address Home Work Other Softphone Home Work Mobile i B 8 3 Fax e mail To set up information about yourself choose File gt My Profile 32 5 2 Configuring Preferences Choose File gt Preferences The Preferences window appears The Preferences panels let you control the way that you work with T Mobile PC Telefon Preferences Application Preferences a ice Alerts amp Sounds General Preferences Privacy way Auto launch when Windows starts Quick Transfer a Confirm before closing application Devices Only when a call is active Network Always Audio Codecs amp Call immediately once a phone number is selected Make PC Telefon the default phone application Folder Locations Quality of Service Mahe Defaut Contact Storage Diagnostics Advanced This panel lets you set your preferences for general GUI behavior Preferences Alerts am
32. ted when VAD determines that no one is actually speaking An electronic business card that is often attached to an e mail It often appears as a signature block that identifies the person their title and their business Voice over Internet Protocol A variation of IP used for sending voice data over the internet in other words used for making phone calls over the internet Or WAVE A file format standard for storing audio on PCs 52 More information Customer Centre T 603 603 603 info t mobile cz t mobile cz 1183
33. to the following Contacts Call history See page 29 4 1 Contacts Tab Add a Contact Search field Address Book Select more display options vV Show Groups Sort by Collapse All Groups The Contacts tab displays your contacts and lets you specify multiple contact methods for them including Softphone address Home phone number business phone number mobile phone number Fax number this is provided for convenience T Mobile PC Telefon does not have any fax capability E mail 23 You can identify one of these contacts as the primary contact method Contacts are typically organized into groups T Mobile PC Telefon includes built in groups Friends Home and Work You can add more groups as desired Setting up Contacts Adding a Contact Click S or right click a group and choose Add Contact to Group The Contact Profile dialog box appears See the table on page 25 Contact Profile Contact name First Name Kokila Display as Kokila Ring tone Group Friends Incoming Call Default Contact methods Method Number Address Softphone kpereira domainA com Home Work Mobile Fax e mail Website CS Double click action Softphone kpereira domainA com 24 Table 1 Contact Profile Fields Contact name Contact name Description Only the Display as name is required This is the name that wi
34. w Error w Warning Conferencing Contacts DNS Gui Maximum Information w Debug Destination Diagnostic log output C Users rsantosAppDatalLocahTemp T Mobile Czech Republic Browse ya Open Folders vend Diagnostic Logs 43 This panel lets you enable logging to files Logging uses computer resources so you should only enable it when instructed by a customer support representative To set up logging Click Enable diagnostic logging 2 Set the logging level Specify the folder where logs will be saved 4 Click OK Activity on T Mobile PC Telefon will be logged to csv files in the specified folder A new set of files is started each time you log on In order not to create large files when logging which may create computer problems you must not remain logged on indefinitely when logging You should occasionally exit and restart T Mobile PC Telefon If requested by a customer support representative you can Open the logging folder and then open a log file using a text editor E mail the logs in the specified folder to customer support Click Send logs to customer support A dialog box appears showing all the logs Select files and click Open the selected files are sent and the dialog box closes You can delete log files from the specified folder as you would delete any file on your computer 44 Preferences Advanced Preferences Application Advanced Alerts amp Sounds General
35. y connect to voicemail and listen to your messages Voicemail icon 3 9 Conference Calls Starting a Conference Call You can create a conference call starting from one existing call 1 Click the Conference icon T Mobile PC Telefon enters conference mode and Call a conference participant appears on the call display 2 Place the second call in one of these ways Right click on a contact and choose Add to Conference Call Type a name or number Or to cancel the call click the Cancel button When the second callee answers the call will automatically be added to the conference Or you can start a conference call using all the existing separate calls iF Establish the calls The calls can be incoming or outgoing 2 Click Conference All Conference icon Enter phone number for new participant rsantos Softphone 101 00 00 17 a ance O ptions 20 Conference is now established T N obile PC Telefon Joseph Click for actions for this participant 2 conference participants Kay Softphone 101 Kevin Softphone 100 00 00 35 Managing the Conference Adding More Participants You can add more participants to an existing conference in any of these ways Right click on a contact and choose Add to Conference Call From the tab that contains the conference click the Conference icon Place a call by typing a name or number When the callee answers the call will automatically be
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