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1. eeeee 3 Understanding the Control Panel eeeee 3 Using the Reset B ttner e oes wee Oe Pete a ohne el exe set 5 Understanding the Power Supply Options 0 0 0 eee eee eee eee 6 Using the Internal Battery 0 0 0 0 cee eee eee 6 Connecting to a Vehicle Power Supply e reea 6 Connecting to a DC Power Source 1 0 eee eee 7 Fixed Mount Printer i enero eee eee eee ue Rer NUS 7 Portable Printer secas Re Rep RR SE e 7 2 Installing the 6820 Printer 9 Installing the Internal Battery eeeeeeeeeeeeee 10 Installing the Ribbon Cartridge eeeeeeeeeee 11 Adjusting the Printhead Gap ereeeeeeeenee 12 Loading the Paper Tray osse slat on be Le Vet PME RR PO oer HESS 13 Loading Paper in the Printer eeeeueeeeereeeeeeee 14 6820 Series 80 Column Printer User s Manual v Contents Positioning the Paper i vec sete ee eee eee ae Gene owls 14 Adjusting the Pinfeed Holders 0 0 eee eee ee eee 15 Inserting a Computer in the Terminal Holder rerereee 17 3 Configuring the 6820 Printer 2 19 Conn cting tothe Printer 252 0490 s 00 ned ees eee eae amp Fly eee 20 Understanding the Font Modules 0 0 00 cece II 20 Using the
2. ece 128 700 Series or CK60 to 6820 Pass Through 0 129 700 Series CK60 or CN3 to Bluetooth Module Communication Interface 129 Radio Power On Off Mechanism ererererereeeea 129 Persistent Storage seohocasi Re A UP GES tea mne e pee es 130 System Behavior Software Considerations ee 130 Remote Configuration v e erererereneee 131 Bluetooth Performance re ereeeee 132 Diagnostic Capabilities abe tpe Rp Rb sue Etude EE ERR 132 Using the Information Application e e ereee 132 System Qualification sin unen etait bak Bebe taba ke a tebe ubt ede ds 134 Operation Resilience 0 0 ee cee eee ee 134 Specifications wie Pees kal n dies 134 Default Bluetooth Configuration Settings reve 136 C Cross Reference Tables aa 137 Single Character Control Codes rerereee 138 Escape Sequence Quick Reference e ereee 140 Factory Installed Printer Defaults e ereve 143 D Printer Font Test Jobs cece ees 145 About the Printer Font Jobs nvnvereeeeneeeneee 146 x 6820 Series 80 Column Printer User s Manual Contents Big 5 Traditional Chinese Character Set
3. e 67 Disable Printing of Codes 128 159 ce 68 Expand Printable Code Area ee 68 Enable Printing of Character Graphics 0 69 Disable Printing of Character Graphics ee 70 Enable Printing of Character Graphics e 70 Graphics Functions ves e pupespEkSe ED REPE Sek bere e Ede EEE Rd 71 Select Graphics Mode e eeeee 72 Reassign Graphics Mode eee 72 Select Single Density Graphics Mode 73 Select Low Speed Double Density Graphics Mode 73 Select High Speed Double Density Graphics Mode 73 Select Low Speed Quadruple Density Graphics Mode 74 Select 9 Pin Single Density Graphics Mode 75 Select 9 Pin Double Density Graphics Mode 75 5 Troubleshooting and Maintaining the6820 77 Troubleshooting Basics rerevereeereeene 78 Checking the Power Source er rerereneee 78 Testing th Printer ise ede RR eR eR RR bee eee ee 78 Testing Communications PC rerereeeeeee 79 Aligning the Printer Mechanism sleeleeeeeee ee 80 Understanding Printer Errors reeeeeeeeeeeeee 81 Runtime Errots 4215s eR ur O
4. rereee 146 Simplified Chinese Character Set 0 0 0 2 eee een 147 IBM 437 Code Page Character Set 0 0 ee eee eee ee 147 Japanese JIS Character Seto ec cece ee er re rre e vees ee 147 Korean Character Set xu coe eg E Rs eg UL Deben e Ce SEE e FR 148 International Character 5et llle 148 Index eei btts ei p eb tint te e 149 6820 Series 80 Column Printer User s Manual xi Before You Begin Before You Begin This section provides you with safety information technical support information and sources for additional product information Safety Information xii Your safety is extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec eguipment You can be seriously injured and eguipment and data can be damaged if you do not follow the safety warnings and cautions This section explains how to identify and understand dangers warnings cautions and notes that are in this document You may also see icons which tell you when to follow ESD procedures A warning alerts you of an operating procedure practice condition or statement that must be strictly observed to avoid death or serious injury to the persons working on the eguipment A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to prevent eguipment damage or destruction or corruption or loss of data This icon appear
5. 6820 Series 80 Column Printer User s Manual 131 Appendix B Bluetooth Configuration Commands and Specifications e Bluetooth Profile Get e Bluetooth Passkey Set Radio Shutdown Timeout Bluetooth Performance Range Operating range is expected to range from a minimum separation of 10 cm to over 10 m with a 700 Color or CK60 Link Loss can occur when going in or out of range while communicating with other Bluetooth devices Diagnostic Capabilities The 6820 Bluetooth adapter sends a printout of Bluetooth information to the printer when it receives a message from a 700 Series or CK60 in a terminal holder An example self test is shown below 6820 Bluetooth Adapter Firmware Version YYYY MMDD HHMM Bluetooth Configuration Device Address 0002371A0FD3 Device Name 6820 9843252 Discoverable Yes Connectable Yes Authentication No Encryption No Passkey Not Applicable or Key present if Authentication is enabled Stored Link Keys 2 of 16 Power Management Shut Off Timer 120 minutes The Passkey entry either states Not Applicable or Key Present depending on the Authentication state Using the Information Application A 6820 Bluetooth Information application that prints the Bluetooth self test information on the 6820 can be installed on your 700 Series or CK60 132 6820 Series 80 Column Printer User s Manual Appendix B Bluetooth Configuration Commands and Specifications To use the Bluetooth Informati
6. Cancel Condensed Character Mode Cancels the compressed mode enabled by select compressed mode SI or ESC SI 1 Note This function is not supported in DBCS 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Format Decimal Hex ASCII 27 18 1B 12 DC2 18 12 DC2 Select Double Strike Mode Enables double strike printing until cancel double strike mode is encountered Factory default disables double strike Text is made bolder by printing each dot twice with the second dot slightly below the first dot This mode is not available in NLQ but is not canceled when you select NLQ log Note This function is not supported in DBCS Format Decimal Hex ASCII 2771 1B 47 ESC G Cancel Double Strike Mode Cancels double strike mode 8 Note This function is not supported in DBCS Format Decimal Hex ASCII 27 72 1B 48 ESC H 6820 Series 80 Column Printer User s Manual 49 Chapter 4 Control Code Definitions 50 Select Double Wide Mode Enables expanded print for the current line only The mode set previously returns on subseguent lines However expanded print can be canceled with cancel expanded print DC4 or ESC W 0 before end of current line or wrapping of the print buffer This works with all three pitches Pica Elite Compressed This mode is also terminated by the execution of a Carriage Return Line Feed Form Feed Vertical Tab or wrapping of the print buffe
7. Horizontal tabs e Are not affected by subsequent changes in pitch Mayrange up to maximum width for character and printer size All previous tab stops are cleared when new tab stops are set If the left margin is changed after the horizontal tabs are set tab stops are cleared Become absolute positions and are not affected by any subsequent change in character size e Set outside of the printable area are ignored Vertical tabs Tab positions are line numbers counting from the Top of Form e All tabs set beyond the page length are stored but are not used e Any tab set within the SOP range Skip Over Perforation during the time SOP is active are stored but not used until SOP is canceled e Ifa vertical tab and the next tab stop is outside the printable page area a form feed is executed placing the printhead at the next Top of Form Previous tab stops are cleared when new tab stops are set e Are not affected by subsequent changes in line spacing Perform Horizontal Tab Moves the print position to the next horizontal tab stop The tab positions set by ESC D the Set Horizontal Tabs function are not affected by any changes in character pitch The factory default tab settings are at intervals of eight characters in the currently selected pitch For the default tabs the actual distance to each tab position is affected by changes in character pitch Format Decimal Hex ASCII 9 09 HT 6820 Series 80
8. Parity N A for NPCP Bit Rate 19 2 K 19200 For other printer defaults see Factory Installed Printer Defaults on page 143 Error Messages There are three instances when the 6820 may not connect to your PC In the example error messages an x indicates the assigned COM port number Error Messages Error Type Message Cause Timeout Error Unable to open COM port x to The timeout error may occur due to printer Printer not reset within either of these situations the time allowed or printer not connected to COM port x The printer was not reset in the time allowed The COM port exists on the desktop computer but nothing is connected to the port The gray Bluetooth terminal holder ribbon cable is not disconnected from the bottom of the printer Port Not Found Unable to open COM port x to The COM port does not exist The Es COM port x cannot be particular COM port is identified in ound the error message 6820 Series 80 Column Printer User s Manual 33 Chapter 3 Configuring the 6820 Printer Error Messages continued Error Type Message Access Denied Unable to open COM port x to printer Access to COM port x is denied Close applications using COM port x or try another port Cause The COM port exists but a connection with the 6820 is not established The particular COM port is identified in the error message Connecting to the Bluetooth Adapter If your 6820 has a Bluetooth adapter
9. Pin oo NJ UJ Ui N Uu VU 0 Wa 9 Pin D sub Female RJ 11 Jack Data Communications Cable P N 226 270 XXX Data Communications Cable P N 226 270 xxx 102 6820 Series 80 Column Printer User s Manual Chapter 5 Troubleshooting and Maintaining the 6820 The printer has a 25 pin connector option with the following pinout designations and signal mnemonics Printer Communications Connector 15 Pin 25 Pin D Sub D Sub Signal Name Type 1 0 Description 1 NC NC NC No Connection 2 20 DSR Data Set Ready RS 232 IN Printer DSR 3 4 CTS Clear To Send RS 232 IN Wake up 4 2 RXD Receive Data RS 232 IN Printer RxD 5 3 TXD Transmit Data RS 232 OUT Printer TxD 6 5 RTS Ready To Send RS 232 OUT Printer RTS 7 6 DTR Data Terminal RS 232 OUT Printer DTR Ready 8 9 HHC_CHARGE POWER OUT 11 13 V 2 A maximum 9 7 GND POWER SG Signal Ground Cleaning the Printer Case Caution Caution e Periodic cleaning helps maintain the appearance and reliability of the printer When cleaning the printer inspect both the outside and the inside for signs of damage or wear Glass cleaners containing ammonia will cause permanent damage to the printer cover Do not use abrasives or solvents acetone ketone toluene or xylene to clean any part of the printer or permanent damage to the printer will occur Note Micro Clean II P N 901 438 xxx is the only cleaner recommended for the printer case Other cleaners ca
10. e The International version is in the Default Fonts International directory Use the Printer Configuration Utility to replace the existing default font module nft00000 mod with any of the of the other provided fonts The Printer Configuration Utility is provided in the 6820 Tool Kit Instructions for installing fonts are provided later in this chapter If you followed the default installation process the Printer Configuration Utility FONTS directory is located at Program Files Intermec 6820 Printer Configuration Utility FONTS Do not rename the font files in the FONTS directory or they will not work correctly Caution Using the Printer Configuration Utility These instructions apply to desktop computers running either Windows 2000 or Windows XP operating systems Installing the Printer Configuration Utility The Printer Configuration Utility is provided on the 6820 Printer Toolkit CD P N 235 145 xxx 6820 Series 80 Column Printer User s Manual 21 Chapter 3 Configuring the 6820 Printer 22 To set up your PC to use the Printer Configuration Utility 1 Insert the toolkit CD in your PC 2 From your desktop use your Explorer application to view the contents of the toolkit CD 3 Double click the setup exe file then click Next from the Welcome screen to continue j 6820 Printer Configuration Utility Welcome to the 6820 Printer Configuration Utility y Setup Wizard A The installer will guide you through th
11. 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Single Byte Character Sets Single byte character sets SBCS are supported for MS DOS PL N and Intermec application compatibility Nft00000 mod is the default character set font for compatibility with the 6820 Nft00437 mod is the IBM Microsoft compatible character set for Code Page 437 Double Byte Character Sets Double byte character DBCS sets require two bytes to send to the printer to define the character to print The first byte of the character code sent to the printer is known as a lead in byte The second byte of the character code is known as the trailing byte Different character sets have different requirements for the values of both lead in and trailing byte When the lead in byte does not fall in the range listed for the character set a character from a SBCS may print The following double byte character sets are supported by the 6820 Double Byte Character Sets Font Module nft00936 mod nft00950 mod nft00932 mod nft00949 mod Code Page DBCS Languages Lead in Byte Trailing Byte 936 GB 2312 Chinese Alh ABh Alh FEh simplified BOh F7h 950 big 5 Traditional Alh C6h 40h FEh except 7Fh Chinese C9h F9h 932 Shift JIS Japanese 81h 9Fh 40h FCh except 7Fh EOh FCh 949 KSC 5601 Korean Alh ACh Alh FEh BOh C8h CAh FDh Multi Byte Character Sets Double byte character sets and single byte character sets can mix when printing a
12. Format Decimal 27 42mnl n2 Hex ASCII 1B2Amnln2 ESC m nl n2 Reassign Graphics Mode Changes graphic modes Format Decimal Hex ASCII 2763 sn 1B 3Fsn ESC s n s is one of the K I Y or Z characters and n is one of the 0 7 modes as shown in Graphic Modes table Graphic Modes Mode n Single dDensity 0 Low Speed Double Density 1 High Speed Double Density 2 Low Speed Ouadruple Density 3 CRTI 4 Single Density Plotter 5 CRT II 6 Double Density Plotter 7 Dots per Inch Dots per 8 in Line 60 dots per inch 480 dots per 8 in line 120 dots per inch 960 dots per 8 in line 120 dots per inch 920 dots per 8 in line 240 dots per inch 1920 dots per 8 in line 60 dots per inch 480 dots per 8 in line 72 dots per inch 576 dots per 8 in line 90 dots per inch 720 dots per 8 in line 144 dots per inch 1152 dots per 8 in line Adjacent dots in a given row cannot be printed in these modes 72 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Select Single Density Graphics Mode This is a simple method of printing graphics The resolution is 60 dots per inch Each 8 inch line can accommodate 480 columns of graphic dots A graphic string that exceeds the length of the print line is discarded Calculating the parameters n1 and n2 is described on page 74 Format Decimal Hex ASCII 2775n1n2 1B 4B n1 n2 ESC K n1 n2 Select Low Speed Double Density Graphics Mode If
13. Ply 20 Ib 4 0 4 2 2 Ply 15 Ib and 16 Ib 6 3 7 0 3 Ply 14 Ib 15 Ib and 16 Ib 9 2 10 2 116 6820 Series 80 Column Printer User s Manual Appendix A Specifications Understanding the Fanfold Paper Page Layout The following illustration shows the printable area of the lower section of a page of fanfold paper and the upper section of the next page The Assured Print Area is the best area to use for printing Assured Print Area B Page width 20 32 cm 8 0 in Max area 2 area 2 1 91 cm 0 75 inch 0 75 in Assured Print Area or more or more 55 lines max 159 cm 1 16 in line spacing e 0 Paper End i Detection Position Abcdef Xyz area 3 A 4 66 cm 1 83 in 11 lines 2 5 cm 1 in area 1 Perforation 2 5 cm Tin area 1 Abcdef XYZ Printable Area of Fanfold Page You should leave a 1 in margin at both the top and the bottom of the page This provides for a margin of six lines at 1 6 in line spacing Even though printing in Area 1 before or after the perforation may be possible you should keep in mind that paper feed precision is reliable only within the Assured Print Area 6820 Series 80 Column Printer User s Manual 117 Appendix A Specifications The top and bottom margins are represented by Area 1 as shown in the previous illustration The top margin is defined as the distance between the top edge of the paper and the first row of
14. Tabs and Tab Setting Functions re ereee 57 Perform Horizontal Tab ve eeeeee 57 Set Horizontal Tabs eeeeeeeeeeeee 58 Clear Horizontal Tabs vreeeeeee 58 Perform Vertical Tab eeneeeeeeee 58 Set Vertical Tabs dd SR RR UE PR Hen 59 Clear Vertical Tabs ee tte epa peace en 59 6820 Series 80 Column Printer User s Manual vii Contents Set Vertical Tabs in Channel eeeee 59 Clear Vertical Tabs in Channel rer eeee 60 Select Vertical Tab Channel r reeeeeeeee 60 Using Character Sets and User Defined Functions 60 Single Byte Character Sets ereeee 61 Double Byte Character Sets rereeeee 61 Multi Byte Character Sets rereeeee 61 Select National Character Set eee 62 Hebrew Character Sete curs eee REN RUE EA 63 Greek Character Set s E epo EP ep Ob ELE eR 64 User Defined Characters os sls eel RR Rer RR RR e e ete 65 Copy ROM to RAM ssesseseee eens 65 Define User Defined Characters ereesee 65 Select User Defined Character Set erese 66 Select Default Character Set 0 00 00 eese 67 Enable Printing of Codes 128 159
15. Update process completed If the fonts you select exceed the space available in printer memory an error message appears Click OK to close the error message and not copy the font to the Fonts Selected for Update list If there are two or more fonts that exceed the space allowed this message repeats until an error message is displayed for each of the font files that went over the space allowed The Space Needed information shown beneath the Fonts Available for Update list indicates the total space required in bytes for all of the fonts in the list The Space Remaining information listed below the Fonts Selected for Update list displays the space remaining in the printer given the fonts in the Selected list Click Update Printer to update the printer fonts and the control program depending on the options selected on the dialog If the Selected list is empty and the Include control program update is not checked a Nothing selected for update message appears in the text box Formats the printer flash for font updates and writes new font files to the printer for any fonts in the Selected list 6820 Series 80 Column Printer User s Manual 31 Chapter 3 Configuring the 6820 Printer 32 Click the top right arrow to copy selected font files from the Fonts Available for Update list to the Fonts Selected for Update list Click the bottom left arrow to remove any selected files from the Fonts Selected for Update list Click Upda
16. e JAPAN C which creates JIS932 TXT e KOREA C which creates KOREA TXT e NATION C which creates NATION TXT Big 5 Traditional Chinese Character Set 146 This program generates a text file big5950 txt to copy to a 6820 The text file illustrates the use of the BIG 5 traditional Chinese character set Install the BIG 5 character font nft00950 mod using the Printer Configuration Utility To have big5950 txt print correctly 1 Use the Microsoft C version 7 00 compiler cl big5 c link slibce graphics 2 Run big5 exe to create big5950 txt 3 Copy this text file to the appropriate printer port 6820 Series 80 Column Printer User s Manuall Appendix D Printer Font Test Jobs Simplified Chinese Character Set This program generates a text file gb2312 txt that to copy to a 6820 The text file illustrates the use of the Simplified Chinese character set Install the Simplified Chinese character font nft00936 mod using the Printer Configuration Utility To have gb2312 txt print correctly 1 Use the Microsoft C version 7 00 compiler cl china c link slibce graphics 2 Run china exe to create gb2312 txt 3 Copy this text file to the appropriate printer port IBM 437 Code Page Character Set This program generates a text file ibm437 txt to copy to a 6820 The text file illustrates the use of the IBM 437 code page character set Install the IBM 437 character font nft00437 mod using the Printer Configuration Util
17. nft00000 mod using the Printer Configuration Utility To have nation txt print correctly 1 Use the Microsoft C version 7 00 compiler cl nation c link slibce graphics 2 Run nation exe to create nation txt 3 Copy this text file to the appropriate printer port 6820 Series 80 Column Printer User s Manuall Index Numerics 25 pin communication connector pinout designations 103 6822 fixed mount printer described 2 portable printer described 2 700 series computer inserting in terminal holder 17 A ActiveSync disabling 25 34 enable 34 enabling 25 B backspace control code 37 beeper control code 37 Big 5 traditional Chinese character set 61 Bluetooth specifications 134 Bluetooth adapter 700 series or CK60 to 6822 pass through 129 7700 series CK60 or CN3 to Bluetooth module communication interface 129 class of device 131 connectability 130 connecting 34 default device name 131 discoverability 130 enable ActiveSync 34 6820 Series 80 Column Printer User s Manual 149 Index Information Application using 132 link keys 131 link loss 131 132 master slave 131 performance range 132 power on off mechanism 129 guery items 131 range 132 SDP record 131 states or modes 128 troubleshooting 132 Bluetooth configuration commands connectable on off 124 enable discoverable 124 encryption authentication pin code set 125 inguiry scan timing specify 125 link key table clear 127 local device address read 127 manage sec
18. 2 bytes 6820 Series 80 Column Printer User s Manual 97 Chapter 5 Troubleshooting and Maintaining the 6820 Cable Configurations This section shows common cable configurations between a mobile computer or a dock and the printer Mobile Computer Wall Mount Printer or Remote Mount Terminal Holder Signal Name Pin Pin 44 Signal Name shield Chassis Ground shell 1 NC No Connection Charge Input 8 9 HHC CHARGE SG Signal Ground g 7 GND DSR Data Set Ready 7 6 DTR DTR Data Terminal Ready 2 20 NC CTS Clear To Send 6 5 RTS RTS Ready To Send 3 4 CTS RXD Receive Data 5 3 TXD TXD Transmit Data 4 2 RXD Dock A B SW NC 12 Term A B 13 IBN O 25 nad 8 O 15 i N 000000 000000000A 0000000000 m A 15 Pin D sub Male 25 Pin D sub Male 15 Pin to 25 Pin Cable P N 216 605 1XX 15 Pin to 25 Pin Cable P N 216 605 xxx 98 6820 Series 80 Column Printer User s Manual Chapter 5 Troubleshooting and Maintaining the 6820 PC Wall Mount Printer Signal Name Pin Pin Signal Name DTR Data Terminal Ready 20 20 NC No Connection RC Receive Carrier 17 17 NC TC Transmit Carrier 15 15 NC DCD Data Carrier Detect 8 8 NC SG Signal Ground 7 7 GND DSR Data Set Ready 6 6 DTR CTS Clear to Send 5 5 RTS RTS Ready to Send 4 4 CTS RXD Receive Data 3 3 TXD TXD Transmit Data 2 2 RXD Signals are not available on the 6100 Dock f f 000000000A 000000000A 0000
19. 9 9 t eesse eesse aues DN WS Packer us ec t ot t t n 83 84 85 86 87 88 PI Lk gt k k ko Greek Character Set Chr Dec Hex Chr Dec Hex Chr A 105 69 I 113 71 P B 106 6a K 114 72 S G 107 6b L 115 73 T D 108 6c M 116 74 Y E 109 6d N 117 75 F Z 110 6e X 118 76 X H 111 6f O 119 TI Y q 112 70 P 120 78 W The selected set stays in effect until the printer is reset and receives a Master Reset command or a new international character set is selected Note This function is only used with the default character set 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions User Defined Characters This section describes user defined characters and how characters are copied into printer memory Note RAM based definition or redefinition of standard characters is log only useful when the default SBCS code page is selected There is no method to redefine characters in the other code pages since unique code pages can be created and loaded into the printer memory Copy ROM to RAM The characters in ROM are copied into RAM so a complete user defined character set is created by editing selected characters This ensures that all characters are defined when a user defined character set is selected This eliminates the need to cancel the selection when printing defined characters 8 Note This function is only useful with the default SBCS Format Decimal Hex ASCII 2758000 1B 3A 00 00 00 ES
20. Column Printer User s Manual 57 Chapter 4 Control Code Definitions 58 Set Horizontal Tabs Resets the current horizontal tabs and new horizontal tabs are set up based on the current character width pitch Format Decimal Hex ASCII 27 68 n1 n2 nk O 1B 44 n1 n2 nk 00 ESC D nl n2 nk NUL nl is the first tab range for tab stops 1 160 n2 is the second tab all tabs in ascending order are subsequent tabs maximum tabs 32 nk is the last tab to set any value less than the previous tab value acts as a terminating character NUL is the terminating character Clear Horizontal Tabs Clears all horizontal tab stops It is merely a variant behavior of the Set Horizontal Tabs function where the NUL acts as an early terminating character as existing tabs normally clear before setting any new tabs Format Decimal Hex ASCII 27 680 1B 44 00 ESC D NUL Perform Vertical Tab Prints the contents of the current print buffer and then moves the print position to the next vertical tab stop If no channel is selected then channel 0 is used The carriage position is changed to the start of the next print line If the vertical tab is performed beyond the last tab position set or beyond the last line of a form then a form feed is performed If no vertical tabs are defined then the paper advances one line using the currently selected line spacing without changing the carriage position Format Decimal Hex ASCII 1
21. Read Bluetooth addresses of all the paired devices Function ACK CR fOMyFriendlyName lt CR gt 10 lt CR gt Turn off Encryption Authentication and Exclusion 11 lt CR gt Authentication 12 lt CR gt Encryption and Authentication 13 lt CR gt Encryption Authentication and Exclusive cCOON lt CR gt c11024 512 lt CR gt dOON CR 411024 512 lt CR gt s1001F00 lt CR gt s2MyServiceName lt CR gt s4MyPinCode lt CR gt 6820 Series 80 Column Printer User s Manual Appendix B Bluetooth Configuration Commands and Specifications Example Commands continued Command Function 2T0 lt CR gt tOShutdown Timer 5 minutes lt CR gt 2BO lt CR gt bONo Devices PairedCR gt Note These commands are only available over the serial link not over the air and are not available when the device is in the Bluetooth Link Active State Set Local Bluetooth Device Name Command FO Device Friendly Name CR Definition Device Name String up to 254 bytes long Default 6820 DDEEFF where DDEEFF is from the AABBCCDDEEFF Bluetooth device address Example FO1Len s 1009625 serial module lt CR gt This sets the name to Len s 10096 serial module Set Class of Device Service Field Command S1 Class of Device Service field gt Description The Class of Device Service CoD field is a 24 bit field defined in the Bluetooth As
22. SYN 82 none 96 none 17 ETB 83 none 97 none 1C FS 84 none 9C none 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Printable Code Expansion Characters continued Hex ASCII Hex ASCII Hex ASCII Hex ASCII 05 ENO 1D GS 85 none 9D none 06 ACK 1E RS 86 none 9E none 10 DLE 1F US 90 none 9F none Enable Printing of Character Graphics Enables the printing of character graphics until disabled with the Disable Printing of Character Graphics function log Note This function is only useful with the default SBCS Format Decimal Hex ASCII 27 116 1 1B 7401 ESC t 1 For character values from 0 to 31 OOh 1Fh When the default SBCS code page is selected the FX 86e IBM character graphics symbol set is printed When other SBCS code pages are selected the codes 00h 1Fh listed above in the Printable Code Expansion Characters table are printed For character values from 32 to 126 20h 7Eh When the default SBCS code page is selected the selected international character set is printed When other SBCS code pages are selected the international character set selection is not in effect For the character value 127 7Fh When the default SBCS code page is selected a space is printed When other SBCS code pages are selected the character associated with the code page is printed 6820 Series 80 Column Printer User s Manual 69 Chapter 4 Control Code Definitions 70 F
23. Use your fingernails to loosen the base of the paper guide then pull the paper guide straight up from the printer mechanism 3 Remove the metal mask spring from the paper guide and clean with a quality cleaner like rubbing alcohol Replace if damaged 4 Insert the mask spring in the paper guide and install the paper guide into the printer 6820 Series 80 Column Printer User s Manual Chapter 5 Troubleshooting and Maintaining the 6820 5 Closethe paper bail reinsert the printhead latch the two printhead locking tabs and install the ribbon Print head locking tabs Print head lifted aside Mask spring OILI Raised paper bail Cleaning the mask spring 6820 Series 80 Column Printer User s Manual 107 Chapter 5 Troubleshooting and Maintaining the 6820 108 6820 Series 80 Column Printer User s Manual Specifications This appendix provides physical specifications for the 6820 printer models as well as specifications for the media used with the printers 6820 Series 80 Column Printer User s Manual 111 Appendix A Specifications Specifications 112 Print Speed Print Speed Weight Fixed Mount Printers Portable Printers 700 series or CK60 holder Mounting plate Flat paper tray Compact paper tray Temperature DC Operating AC Operating Storage Humidity Operating Storage Altitude Operating Storage Electrical Voltage Cur
24. always represented by the three characters 9625 The command terminator is character code 0x13 carriage return or character code 0x10 line feed or character codes 0x13 0x10 carriage return line feed An example command to set the friendly name to Len s 100 serial module FOLen s 100 25 serial module lt CR gt Character codes outside of the range of 0x20 to 0x7E are ignored When using percent 76 to form hexadecimal character codes there must be exactly two hex digits using characters 0 9 A F a f Characters outside of this range cause the command to fail 120 6820 Series 80 Column Printer User s Manual Appendix B Bluetooth Configuration Commands and Specifications e Commands that fail return the four character sequence NAK lt CR gt Commands that are accepted return the four character sequence ACK CR Commands that return payload data use the format command character gt lt command type gt lt command payload gt lt CR gt command character is one character from the set a z command type is one character for the set 0 9 command payload is variable in length CR is the command terminator The command character is the lower case version of the local host command Operating Modes The module interface has two modes Bluetooth Link Active State In this case the Serial Interface looks like a raw serial port TxD RxD CTS etc and GND There is no intelligence in th
25. and a printer control program When the Printer Configuration Utility is active it holds a configuration clipboard in memory Initially this configuration has parameters set to their default values Consider the contents of the configuration clipboard as temporary and lost when you exit from the utility e Click the Get 6820 Configuration button to view the current printer configuration 6820 Series 80 Column Printer User s Manual 25 Chapter 3 Configuring the 6820 Printer Click the Set 6820 Configuration button to change printer setting and send those settings to the printer Click the Reset to Defaults button to reset the to the factory default printer configuration To start the Printer Configuration Utility Click the desktop icon or Start gt Programs gt Intermec gt 6820 Printer Configuration Utility gt PConfigA pp exe to start the Printer Configuration Utility 6820 Printer Configuration Utility 6820 Printer Configuration Clipboard COM Port Protocol m Parity vog NPCP None KONIKOFF C odd Get 6820 Configuration C yen Jus f Even Set 6820 Configuration r Zero Print Option Autofeed Fonts and Control No Slash CR C with Slash C CRF r Bit Rate CO 96K 192K 38 4K default value Reset to Defauts About 26 6820 Series 80 Column Printer User s Manual Chapter 3 Configuring the 6820
26. are printed For the character value 127 7Fh e When the default SBCS code page is selected a space is printed When other SBCS code pages are selected the character graphics symbol is printed For character values from 128 to 255 80h FFh When the default SBCS code page is selected the FX 86e Epson Character Graphics set is printed When other SBCS code pages are selected the corresponding character is printed Graphics Functions Eight Pin Graphics Modes All 8 pin graphics functions require parameters n1 and n2 which represent the length of the graphics string that follows the select graphics mode command and are calculated as follows assuming a temporary variable n e n total number of graphics dots needed for the graphic string e n2 integer of n divided by 256 nl remainder of the n2 calculation The simplest calculation is to divide n total number of dots needed for the graphics string by 256 Then n2 is the quotient the whole number and nl is the remainder If you require less than 256 dots columns then nl indicates the number of dots and n2 is set to zero 6820 Series 80 Column Printer User s Manual 71 Chapter 4 Control Code Definitions Select Graphics Mode Enables the graphics mode represented by the variable m in the Graphic Modes table The total number of dot columns to print is represented by nl and n2 Any graphic string that exceeds the length of the print line is discarded
27. are set Note The Unable to set printer parameters message indicates a Ted dropped connection between your PC and your printer 4 If the configuration is complete click OK to close the utility and detach the serial cable 6820 Series 80 Column Printer User s Manual 29 Chapter 3 Configuring the 6820 Printer To update 6820 fonts or the 6820 control program Click the Fonts and Control button to update the fonts stored in your printer or to update the printer control program The Fonts Available for Update list shows font files that are available The Fonts Selected for Update list show fonts that are to be installed on the printer 6820 Printer Configuration Utility Fonts and Control Program Dialog Fonts Available for Update NFT00000 MOD 28160 NFT00437 MOD 6400 gt NFTOO950 MOD 447183 lt Space Needed bytes 1112894 Include control program update Update progress Es JE Fonts Selected for Update COM Port Get Printer Fonts Space Remaining bytes Update Printer 448512 COM Port 1 open to printer To learn what fonts are currently installed on your printer e Click the Get Printer Fonts button The installed fonts appear in the text box in the bottom right corner of the dialog 6820 Printer Configuration Utility Fonts and Control Program Dialog Fonts Available for Update NFTOODO0 MOD 28160 ES lt NFT00936 MOD 261743 N
28. be between 7 5 and 15 V The input voltage must be greater than 10 5 V to charge the internal battery At 7 5 V or less the Low Batt LED comes on and the printer enters Sleep mode At 10 5 V or less the Low Batt comes on but the printer still prints e Auto Feed line 16 Auto feed is a configurable item Carriage Return CR means no auto linefeed This is the most common setting for applications using NPCP CR LF means a line feed will be added to each CR This setting can produce double spacing of reports Set auto feed using the Printer Configuration utility see Using the Printer Configuration Utility on page 21 Interface Mode line 17 Interface mode lists the interface protocol for the printer The typical setting is NPCP Others include DTR with no odd or even parity and IrDA Set Interface mode using the Printer Configuration utility see Using the Printer Configuration Utility on page 21 Bit Rate line 18 Bit rate is commonly set to 19200 19 2K or 9600 bps See Selecting the Bit Rate on page 29 e A2D History lines 21 through 25 Shows the recorded history for voltage measurements and temperature measurements e Head Jam History lines 26 through 29 Provides information on head jams If the printer is having frequent head jams these lines can assist in determining the problem Head Jam Information Heading Description Home Err indicates the home position LED sensor has failed Command Indicates which p
29. condensation Altitude 100 to 5000 meters Vibration Test Results Test Comments Ouasi Random 3 axis 12 g RMS for 4 hours Dynamic Induced Shock 20 gon 3 axis Operating 1G5 Hz to 80 Hz Storage 3 G5 Hz to 80 Hz When packed Frequency 5 to 55 Hz 134 6820 Series 80 Column Printer User s Manual Appendix B Bluetooth Configuration Commands and Specifications Vibration Test Results continued Test Comments Acceleration 2G Sweep 10 minutes half cycle Duration hour Directions X y and z No external or internal damage should be found after the vibration test and the unit should operate normally Unpackaged Drop 2 feet to concrete Terminal Insertions Minimum of 30 000 insertions for the terminal holder 6820 Series 80 Column Printer User s Manual 135 Appendix B Bluetooth Configuration Commands and Specifications Default Bluetooth Configuration Settings 136 Default Bluetooth Configuration Settings Setting Bluetooth Authentication Discoverable Connectable Class of Device Service Name Device Name Baud Rate Data Bits Stop Bits Parity Handshaking Radio Shutdown Timeout Default Off True True 0x040680 Wireless printer 6820 DDEEFF 19 200 8 1 None Hardware 120 minutes 6820 Series 80 Column Printer User s Manual C Cross Reference Tables A set of cross reference tables are provided to assist you in locating control codes and escape sequences The default settings are als
30. default disables printing of these codes 8 Note This function is only useful with the default SBCS Format Decimal Hex ASCII 27 54 1B 36 ESC 6 6820 Series 80 Column Printer User s Manual 67 Chapter 4 Control Code Definitions e Disable Printing of Codes 128 159 Disables the printing of codes 128 159 By default these codes are disabled Format Decimal Hex ASCII 21 55 1B 37 ESC 7 Expand Printable Code Area This function allows certain ASCII codes 00h to 1Fh and codes 80h to 9Fh to print when the variable n is set to the value of 1 This allows the use of these codes for user defined characters If n 0 the function returns these two ranges of characters to non printable control codes A user defined character set must be selected by ESC 1 the Enable Printing of Codes 128 159 function before these codes can print In both ranges only the following codes can redefine as printable characters Codes not listed within the range 00h 1Fh print as standard control codes Codes not listed within the range 80h 9Fh are converted to a control code in the range of OOh 1Fh by subtraction of 80h Note This function is only useful with the default SBCS Format Decimal Hex ASCII 2773 n 1B 49n ESC T n Printable Code Expansion Characters Hex 00 01 02 03 04 68 ASCII NUL SOH STX ETX EOT Hex ASCII Hex ASCII Hex ASCII 11 DCI 80 none 91 none 15 NAK 81 none 95 none 16
31. instructions The default settings listed below can be restored to the printer as described in Using the Printer Configuration Utility on page 21 Printer Default Settings Function Default Value Zero Print option Zeros are printed with a slash Auto Feed configuration CR carriage return added at end of line without line feed Protocol NPCP NORAND Portable Communications Protocol Parity N A for NPCP Bit Rate 19 2 K 144 6820 Series 80 Column Printer User s Manual Printer Font Test Jobs This appendix contains a sample print job for each font available on your 6820 printer 6820 Series 80 Column Printer User s Manual 145 Appendix D Printer Font Test Jobs About the Printer Font Jobs You can perform these tests yourselves Load the font of choice from the Toolkit CD into flash memory After downloading the desired font use any of the sample print jobs to reveal the character locations within the printer memory The sample test print jobs are formatted as a memory mapped and can be referenced to select a specific character You do not need more than one font module loaded Any one of nft00932 mod nft00936 mod nft00949 mod or even nft00950 mod Asian fonts can be used These are distributed on the 6820 toolkit CD including the source code These print jobs are in this appendix e BIG5 C which creates BIG5950 TXT e CHINA C which creates GB2312 TXT e BM437 C which creates IBM437 TXT
32. page These settings need to conform to the actual size of the paper used in the printer The line spacing functions set the amount of space from one line to the next for line feeds The factory default is 1 6 inch 6 lines per inch The page length vertical tab and skip over perforation functions are also dependent on the line spacing function Set Page Length lines Sets the length of the paper in lines where the range of n number of lines is 1 127 default 2 66 Keep in mind the line spacing and actual length of the paper when specifying this value since this function is dependent on those parameters Top of Form is reset to the current line and the Skip Over Perforation setting is canceled Format Decimal Hex ASCII 2767n 1B 43n ESC C n Set Page Length inches Sets thee length of the paper in inches where the range of n number of inches is 1 22 default 2 11 Keep in mind the line spacing and actual length of the paper when specifying this value since this function is dependent on those parameters Top of form is reset to the current line and the Skip Over Perforation setting is canceled Format Decimal Hex ASCII 27670n 1B 4300 n ESC C NUL n 44 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Select 1 8 inch Line Spacing Sets the line spacing is set to 1 8 of an inch 8 lines per inch for subseguent lines Format Decimal Hex ASCII 27 48 1B 30 ESC 0 Sel
33. page 106 Use the 6820 Printer Tool Kit to reload the font file or send the printer in for hardware repair Check the battery or power supply Check the printer s internal battery if installed Check the vehicle charge cable see 6820 Printer Installation Instructions P N 931 052 xxx Reload paper into printer mechanism For help see Loading the Paper Tray on page 13 91 Chapter 5 Troubleshooting and Maintaining the 6820 Possible Printer Problems continued Symptom Test or Cause Printer works but some or all Gray ribbon cable connecting LEDs do not work control panel board to pivot frame assembly is loose Printer does not print No voltage No data input Adjust supply voltage to 7 5 to 15 V Tighten computer connections Test Pull paper toward roller Paper tray too full Cause If paper is resistant Paper wrinkled creased White ribbon cables obstructing moist or perforations missing paper Ensure fewer than 200 3 ply sheets in the deep paper tray and fewer than 50 3 ply sheets in the shallow paper tray Replace the paper Straighten the white ribbon cables No paper feed paper jam or Move the printhead manually head jam from side to side Solution Call Customer Support 800 755 5505 or send the printer in for repair Voltage too high or low Check line 13 on the self test report under the Battery Voltage heading No paper feed paper jam or head jam Torn paper perf
34. page file NFT00932 MOD 932 file 61 NFT00936 MOD 936 file 61 NFT00949 MOD 949 file 61 NFT00950 MOD 950 file 61 COM ports using 27 commands manage security modes 125 query mode 122 security mode 125 6820 Series 80 Column Printer User s Manual communications testing 79 configuration working Windows 2000 XP 25 configuring ActiveSync enabling 34 ActiveSync enabling 25 error messages 33 control codes 1 6 inch line spacing select 45 1 8 inch line spacing select 45 7 72 inch line spacing select 45 9 pin double density graphics mode select 75 9 pin single density graphics mode select 75 backspace 37 beeper 37 bottom up printing select 42 cancel line 38 carriage return 38 condensed character mode cancel 48 condensed character mode select 48 copy ROM to RAM 65 default character set select 67 delete 38 double strike mode cancel 49 double strike mode select 49 double wide mode select 50 double wide print cancel 50 51 double wide print select 51 elite pitch select 51 emphasized print mode cancel 52 emphasized print mode select 52 form feed 39 graphics mode reassign 72 graphics mode select 72 half speed printing cancel 39 half speed printing select 39 high speed double density graphics mode select 73 horizontal tab perform 57 horizontal tab set 58 horizontal tabs clear 58 inactivity time for sleep mode set 40 intercharacter space define 52 italic mode cancel 53 italic mode select 53 6820 S
35. print Adjusting the Printhead Loading the Paper Tray When loading multiple sheet paper be sure to have the original faced p Note Do not exceed the recommended paper quantity or thickness up with the leading edge towards the rear of the printer To load the paper tray in fixed mount and portable printers 1 Unlatch and raise the printer mechanism 2 Lower a stack of paper with the original faced up into the paper tray under the printer mechanism e The fixed mount printer holds up to 200 3 ply forms about 5 cm 2 in thick The portable printer holds up to 50 3 ply forms about 2 5 cm 1 in thick 3 Pull the top form out and over the rear of the printer mechanism 4 Lower the printer mechanism back into operating position 6822 Series 80 Column Printer User s Manual 13 Chapter 2 Installing the 6820 Printer To load paper from the flat paper tray 1 Hold a stack of paper up to 6 cm 2 5 in thick with the original facing you and lay the stack flat into the tray 2 Pull the top form out to load into the printer Loading Paper in the Printer Follow these steps to load the paper into the printer or paper jams may occur Caution Positioning the Paper Paper for the 6820 has perforated strips that fit onto the pinfeed holder pins guiding the paper into the printer This paper is sold separately in 1 2 or 3 ply forms To position the pap
36. report This mixture is referred to as a Multi Byte Character Set MBCS When a DBCS is selected the characters from the SBCS code page currently selected are used for rendering character codes and control codes from 0 to 127 Codes above 127 that fall within the range of lead in bytes for the selected character set treat the byte that follows as a trailing byte for that character set Otherwise for character codes 6820 Series 80 Column Printer User s Manual 61 Chapter 4 Control Code Definitions above 128 the character code from the selected SBCS is printed NFT00950 MOD BIG 5 DBCS does not allow the MBCS mode For this character set only control codes from 0 31 are treated as single byte characters when they are not proceeded by a lead in byte All escape sequence character strings are treated as SBCS Select National Character Set By default code page 0 is selected by the printer at reset Use the following escape sequence to select international character support Escape sequence codes can only be used for code page 0 All other code pages use direct character code mapping to select the appropriate font for rendering Format Decimal Hex ASCII 2782n 1B 52n ESC R n n is 0 14 and is the country code as shown in the International Character Sets table on the next page The default value for n is zero USA A full 256 character set is not provided for these sets There are 64 international characters stored in ROM 3
37. the Select User Defined Set function then the codes less than 20h and greater than 7Fh can be defined for use and are printable When printable code expansion is enabled with the Enable Printing of Codes 128 159 function and the user defined character set 1s selected with the Select User Defined Set function then codes between 80h and 9Fh can be defined for use and are printable For a list of these characters refer to the Printable Code Expansion Characters on page 68 Select User Defined Character Set A user defined character set can be selected after the Define User Defined Characters function is used to define the character set Note This function is only useful with the default SBCS 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Format Decimal Hex ASCII 27371 1B 25 01 ESC 1 Select Default Character Set If the Select User Defined Set function was previously set this function switches back to the default character set los Note This function is only useful with the default SBCS Format Decimal Hex ASCII 27 370 1B 25 00 ESC 0 Enable Printing of Codes 128 159 All codes 128 159 are treated as printable characters rather than control codes with this function This allows the use of these characters for user defined characters A user defined set must be selected using the Select User Defined Set function before these characters can print Factory
38. upper part of the character space until Cancel Subscript Superscript is encountered Po Note This function is not supported in DBCS Format Decimal Hex ASCII 27 83 0 1B 53 00 ESC S 0 Select Subscript Mode Prints all subsequent characters in approximately 2 3 the normal height in the lower part of the character space until Cancel Subscript Superscript is encountered log Note This function is not supported in DBCS 6820 Series 80 Column Printer User s Manual 55 Chapter 4 Control Code Definitions 56 Format Decimal Hex ASCII 27 83 1 1B 53 01 ESC S 1 Cancel Subscript Superscript Mode Cancels the effects produced by select superscript mode and select subscript mode Factory default also disables both of these modes Note This function is not supported in DBCS Format Decimal Hex ASCII 27 84 1B 54 ESC T Select Underline Mode Enables the underlining of all subseguent characters including spaces until the cancel underline mode function is encountered Format Decimal Hex ASCII 27 45 1 1B 2D 01 ESC Cancel Underline Mode Cancels the effect of the select underline mode Factory default also disables the underline mode Format Decimal Hex ASCII 27 45 0 1B 2D 00 ESC 0 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Tabs and Tab Setting Functions There are control codes for setting horizontal and vertical tabs
39. viii 2 1050580 viii 2 1058801 viii 2 1058802 viii 2 1058812 viii 2 1058864 viii 2 1058866 viii 2 1059236 viii 2 1059247 viii 2 1059264 viii 2 1059275 ix 2 1059460 ix 2 1063288 viii 2 1065264 ix 2 1072143 ix 2 1072152 ix 2 1072160 ix 2 1072319 viii 2 1072437 ix 2 1073664 viii 2 1073840 viii 2 1074348 ix 2 1074350 viii 2 1074501 ix 2 1075954 ix 2 1078229 ix openObjectId 6822umIX fm 2 1031444 xi 2 1164854 xi openObjectId 6822umTOC fm 2 501048 v 2 501050 v 2 501073 v 155 Index 2 501074 v 2 501081 v 2 501136 v 2501141 v 2 501144 v 2501151 v 2 505196 v openObjectId BeforeYouBegin fm 2 1009245 v out of paper status indicator P page layout printable area of page page length inches control code set page length lines control code set paper feeding procedure paper out indicator positioning positioning procedure tray loading paper positioning illustrated pinfeed holders adjusting adjusting illustrated portable printer power indicator power supply options DC power internal battery vehicle power supply Power On Self Test POST error codes performing print mechanism aligning alignment procedure print position absolute control code set print position relative control code set printer 25 pin connector cleaning case communicating connecting interface cable connection problems control codes single character dimensions 156 escape sequences factory install
40. 0 Column Printer User s Manual Appendix C Cross Reference Tables Single Character Control Code Definitions continued Dec Hex ASCII Description 27 1B ESC Escape defines start of escape sequence 28 1C FS 29 1D GS 30 1E RS 31 1F US 32 20 SP Space character 127 TF DEL Delete deletes last character in print buffer 6820 Series 80 Column Printer User s Manual 139 Appendix C Cross Reference Tables Escape Sequence Quick Reference The following table is a quick reference between the escape sequences listed in ascending order according to numeric values For detailed definitions see Chapter 4 Control Code Definitions Escape Sequence Cross Reference Decimal ESC SO ESC SI ESC US 0 ESC US 1 ESC SP n ESC n ESC nl n2 ESC 0 ESC 1 ESC amp NUL k1 k2 s1 d1 d11 ESC mnl n2 ESC n dl dn ESC 0 ESC 1 ESC 7 c ESC 0 ESC 1 ESC 2 ESC 3 ESC 4 ESC 5 ESC 6 ESC 7 ESC lt ESC NUL NUL NUL ESC sn 5 140 Description Select double wide expanded mode one line only Select condensed mode compressed Select top down printing Select bottom up printing Define inter character space Master select Set print position absolute Select default character set Select user defined character set Define user defined characters Select graphics mod
41. 00000006 p 000000000006 N S 25 Pin D sub Male 25 Pin D sub Male 25 Pin to 25 Pin Cable P N 216 771 XXX 25 Pin to 25 Pin Cable P N 216 771 xxx 6820 Series 80 Column Printer User s Manual 99 Chapter 5 Troubleshooting and Maintaining the 6820 PC Printer Signal Name Pin Pin Signal Name TXD Transmit Data 3 4 TXD RXD Receive Data 2 5 RXD RTS Ready to Send 7 3 RTS CTS Clear to Send 8 6 CTS DSR Data Set Ready 6 7 DSR 5 9 SG Signal Ground SG Chassis Ground shell shell Chassis Ground E 8 Terminal Charge out to computer 9 Pin D sub Female 15 Pin D sub Female 9 Pin to 15 Pin Cable P N 226 016 XXX 9 Pin to 15 Pin Cable P N 226 016 xxx 100 6820 Series 80 Column Printer User s Manual Chapter 5 Troubleshooting and Maintaining the 6820 Dock Printer w 6210 Terminal Holder Signal Name Pin Pin Signal Name TXD Transmit Data 2 4 TXD DTR Data Terminal Ready 20 2 DTR RTS Ready to Send 4 3 RTS RXD Receive Data 3 5 RXD CTS Clear to Send 5 6 CTS DSR Data Set Ready 6 7 DSR SG Signal Ground 7 g SG shield shell 13 Kl lee 25 8 f OOOON 00000000014 N s 25 Pin D sub Male 15 Pin D sub Female 25 Pin to 15 Pin Cable P N 226 162 XXX 25 Pin to 15 Pin Cable P N 226 162 xxx 6820 Series 80 Column Printer User s Manual 101 Chapter 5 Troubleshooting and Maintaining the 6820 PC Printer Pin
42. 1 OB VT 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Set Vertical Tabs Resets the current tabs and vertical tabs are set up based on the current line spacing Tab settings are not affected by subseguent changes in line spacing Format Decimal Hex ASCII 2766n1n2 nk0 1B 42 n1 n2 nk 00 ESC B nl n2 nk NUL nl is the first tab range of values for tab stops 1 255 n2 is the second tab all tabs must be in ascending order are subsequent tabs maximum number of tabs 16 nk is the last tab to set any value less than the previous tab value acts as a terminating character NUL is the terminating character All tab settings with this function are stored in channel 0 Clear Vertical Tabs Clears all vertical tab stops This is a variant behavior of the Set Vertical Tabs function where the NUL acts as an early terminating character Format Decimal Hex ASCII 27 660 1B 42 00 ESC B NUL Set Vertical Tabs in Channel This function works the same as the Set Vertical Tabs function except that it stores the tabs into a specified channel as specified by the variable c This channel is selected for use by the Select Vertical Tab Channel function Format Decimal Hex ASCII 2798cn1n2 nk0 1B62cnl1 n2 nk 00 ESC b c nl n2 nk NUL 6820 Series 80 Column Printer User s Manual 59 Chapter 4 Control Code Definitions c is the channel number range 0 7 n1 is th
43. 2 V error Voltages less than 10 5 V and greater than 14 5 V are considered errors A2D value is recorded Page number at last 12 V error 12 V error count Temperature maximum and minimum over last 50 reports Set A2D value Temperature min max over printer life Set A2D value Temperature error Last A2D conversion below 10 or above 60 C recorded Page number at last temperature error Total number of temperature errors Total number of head jams 6820 Series 80 Column Printer User s Manual Stored as 1 byte 2 bytes 2 bytes 2 bytes 2 bytes 1 byte 2 bytes 2 bytes 2 bytes 2 bytes 1 byte 2 bytes 2 bytes 2 bytes binary Total Length 11 bytes 11 bytes 11 bytes 95 Chapter 5 Troubleshooting and Maintaining the 6820 Diagnostic Information continued Field Total Id Length Description Stored as Length 1 Command bits 0 3 0 Stop 2 Print 4 Print LF 6 Seek 8 Slow Seek 10 Change Speed 12 Feed 14 Wait Speed bits 4 5 00 Init 01 Low 10 High Direction bit 6 1 Left 0 Right Home Switch bit 7 0 No Error 1 High Error 1 Acceleration or deceleration stop motor value 1 byte binary when jam occurred 1 Ambient temperature when had jam 1 byte occurred Set A2D value 2 Form number where head jam occurred 2 bytes binary 2 Carriage position where head jam occurred 2 bytes binary in 1 720 in 60 4 IrDA rxFramesOK total frames received 4 bytes 46 byte
44. 2 in Roman and 32 in Italic They are stored as codes 0 31 and 128 255 These are normally not accessible The ESC R command makes these codes available but only 12 characters at a time These 12 are available in these positions of the ASCII character table 35 36 64 91 92 93 94 96 123 124 125 and 126 as shown in the International Character Sets table International Character Sets Country USA France Germany England UK Denmark 1 Sweden Italy 62 Country Number 35 36 64 91 92 93 94 96 123 124 125 126 0 I A 1 KOO d TN 4 08 A 2 8 A f b 3 MS Ju d 4 t E BG A me p 5 t n E A A 4 6 A e i 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions International Character Sets continued Country Country Number 35 36 64 91 92 93 94 96 123 124 125 126 Spain 1 7 P j N fii Japan 8 YX Ar UT p s Norway 9 H E A Denmark 2 10 E A A Spain 2 11 i N i fi 6 Latin America 12 i Hebrew 13 Hebrew fonts are available in the supplied font files See Hebrew Character Fonts below Greece 14 Greek fonts are available in the supplied font files See the Greek Character Set on page 64 Hebrew Character Set Hebrew characters represented by decimal va
45. 2345 12345 12345 12345 12345 12345 12345 12345 4312345 12345 12345 12345 12345 12345 12345 12345 12345 12345 Sample Second Page of the Self Test Page 2 of the self test contains the print pattern used to diagnose printer mechanical behavior The pattern continuously prints the ASCII characters between 33 and 126 decimal inclusive for the entire page or until you cancel the print by pressing a button on the printer An example of that rotating pattern is shown below pn DL kk oo b aasa mm Mats aa a E A EE E T aaa aA aaa M Self Test Failure e For help see Miscellaneous Troubleshooting Tips on page 90 e Check the power source internal battery charge cable or AC adaptor for a possible power failure Miscellaneous Troubleshooting Tips The following table lists actual printing problems possible causes and actions you should take to correct a problem Note In paper jams or head jams press the Set Page button to clear the log printer before printing can resume 90 6820 Series 80 Column Printer User s Manual Possible Printer Problems Symptom Printer does not communicate with the mobile computer Bluetooth unable to connect Make sure you are in range 10 cm to 10 m Double spacing on application reports but single spacing on self test Zero prints incorrectly with or without slash Does not print extended character set missing font Printer emits 1 or 2 beeps
46. 3 ix 2 1063525 ix 2 1063533 ix 2 1063873 ix 2 1064790 ix 2 1031444 ix 2 1050580 ix 2 1058800 ix 2 1058827 ix 2 1058992 ix 2 1059014 ix 2 1059031 ix 2 1059062 ix 21059119 x 2 1059159 x 2 1059178 X 2 1059202 x 2 1059220 x 2 1059221 x 2 1059296 x 2 1059298 x 2 1059316 x 2 1059325 X 2 1059336 X 2 1059363 X 2 1059378 X 2 1059385 x 2 1059393 x 2 1059407 x 2 1063072 x 2 1063425 ix 2 1063443 ix 2 1063461 ix 2 1063990 ix 2 1065832 ix 2 1066543 x 2 1067141 x Index 153 Index openObjectId 6822um apxc fm 2 1031444 x 2 1050580 x 2 1059304 x 2 1087023 x 2 1090237 X openObjectId 6822um apxd fm 2 1031444 x 2 1050580 x 2 1058899 x 2 1058900 x 2 1058916 x 2 1058923 xi 2 1058937 xi 2 1058944 xi 2 1059637 xi openObjectId 6822um01 fm 2 1058801 v 2 1058835 v 2 1058846 v 2 1059397 v 2 1059399 v 2 1059408 v 2 1059419 v 2 1059422 v 2 1059424 v 2 1059949 v 2 1061487 v 2 1061488 v openObjectId 6822um02 fm 2 1031444 v 2 1050580 v 2 1058807 v 2 1058827 v 2 1058890 v 2 1058915 v 2 1059951 v 2 1060225 vi 2 1060454 v 2 1060680 v openObjectId 6822um03 fm 2 1031444 vi 2 1050580 vi 2 1058804 vi 2 1058821 vi 2 1059115 vi 2 1059117 vi 154 2 1059143 vi 2 1059155 vi 2 1059171 vi 2 1059289 vi 2 1059305 vi 2 1062289 vi 2 1064718 vi 2 1067397 vi openObjectId 6822um04 fm 2 1031444 vi 2 1050580 vi 2 1058802 vi 2 1058812 vi 2 1058853 vi 2 1059298 vii 2 1059545 vii 2 1060235 vii 2 10
47. 6 8 2 0 Series 80 Column Printer 6822 Configuration User s Manual fatermec Intermec Technologies Corporation Worldwide Headguarters 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Technologies Corporation Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2008 2009 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN Picolink Ready to Work RoutePower Sabre ScanPlus ShopScan Smart Mobile Computing SmartSystems TE 2000 Trakker Antares and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation There are U S and foreign patents as well as U S and foreign patents pending Wi Fi is a registered certification mark of the Wi Fi Alliance Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation in the Unit
48. 6 8 cm 18 5 in 14 5 in with 700 Series or CK60 Holder Top Mount 38 1 cm 42 6 cm 15 0in 16 75 in 6820 Series 80 Column Printer User s Manual Depth 20 3 cm 8 0 in 20 3 cm 8 0 in 113 Appendix A Specifications Portable Printer The portable printer may come with a handle an AC foot or with a terminal holder top mount Portable Printer Dimensions Configuration Width Length Depth with handle 700 Series or CK60 Holder Top Mount and 38 1 cm 42 6 cm 20 3 cm 8 0 Deep Paper Tray 15 0in 16 8in in with handle 700 Series or CK60 Holder Top Mount or Fill 41 9 cm 38 1 cm 13 0 cm 5 1 Plate and Shallow Paper Tray 16 5 in 15 0 in in Media Specifications Caution Using paper that matches the following specifications ensures optimum 6820 performance Variation from these specifications use of aged paper or use of paper exposed to elements such as dirt or humidity may cause printing problems The printer works with 1 3 ply carbonless paper that is single edge glued and designed for sprocket feed Standard paper size is 8 5 x 11 in or 241 x 305 mm international 8 5 x 12 in Use 3 ply forms up to a maximum of 0 23 mm 0 009 in thick A soft flexible rubber type cement applied to one perforation strip only is preferred The paper should wrap around a 1 1 4 in diameter roll without curl or wrinkle Material Breakdown 114 The following tables show the material broken down
49. 60279 vii 2 1060351 vii 2 1060394 vii 2 1060437 vii 2 1060439 viii 2 1060441 viii 2 1060527 viii 2 1061290 viii 2 1061297 viii 2 1061358 viii 2 1061685 viii 2 1061741 viii 2 1061746 viii 2 1061930 viii 2 1061960 viii 2 1061982 viii 2 1074602 vi 2 1076951 vi 2 1077683 vi 2 1077890 vi 2 1078017 vi 2 1078323 vi 2 1078656 vi 2 1078853 vi 2 1078996 vi 2 1079426 vi 2 1079740 vi 2 1080045 vi 2 1080334 vil 2 1080780 vil 6820 Series 80 Column Printer User s Manual 2 1081117 vii 2 1081426 vii 2 1081677 vii 2 1082468 vii 2 1082746 vii 2 1083020 vii 2 1083284 vii 2 1083355 vii 2 1083411 vii 2 1083620 vii 2 1083841 vii 2 1084083 vii 2 1084671 vii 2 1085013 vii 2 1085441 vii 2 1085800 vii 2 1086219 vii 2 1086736 vii 2 1087188 vii 2 1087796 vii 2 1087997 vii 2 1088311 vii 2 1088449 vii 2 1088633 vii 2 1089424 vii 2 1089997 vii 2 1090238 vii 2 1090382 vii 2 1090451 vii 2 1090511 vii 2 1090574 vii 2 1090709 vii 2 1090857 vii 2 1091077 vii 2 1091356 vii 2 1091615 viii 2 1092421 viii 2 1095629 viii 2 1095989 viii 2 1096206 viii 2 1096448 viii 2 1096691 viii 2 1097820 viii 2 1098032 viii 2 1098516 viii 2 1098574 viii 2 1099467 vii 6820 Series 80 Column Printer User s Manual Index 2 1099668 vii 2 1100575 vii 2 1101143 viii 2 1101182 vi 2 1102451 vi 2 1102473 vi 2 1102526 vi 2 1102595 vi 2 1105151 viii 2 1108423 vi 2 1108427 vi 2 1108665 vi 2 1109486 viii openObjectId 6822um05 fm 2 1031444
50. C NUL NUL NUL Define User Defined Characters Characters are redefined by the user in the currently selected mode However they can only be used in draft mode log Note This function is only useful with the default SBCS Format Decimal Hex ASCII 27 380k1k2s1 1B 26 00 k1 k2 s1 ESC amp k1 k2 sl dl dll dl dll d1 d11 6820 Series 80 Column Printer User s Manual 65 Chapter 4 Control Code Definitions 66 k1 is the character code of the first character to redefine k2 is the character code of the last character to redefine any character between 0 255 can be redefined and k1 could equal k2 if only one character is defined For each character defined you must supply 12 bytes of data e s is the first byte that describes the character format Bits 0 3 represent the end position in the grid Bits 4 6 represent the start position in the grid e Bit 7 determines whether the character uses the top eight pins or the bottom eight pins of the printhead If bit 7 0 the top eight pins are used If bit 7 1 the bottom eight pins are used The start and end positions are ignored during character imaging but must be accurate to redefine the character code d1 d11 is the data that comprises the dot image pattern of the defined character When printable code expansion is enabled with ESC I the Printable Code Area Expansion function and the user defined character set is selected with ESC 1
51. FTO0949 MOD 114432 NFT00950 MOD 447183 Space Needed bytes 1112894 Include control program update Update progress Fonts Selected for Update OK COM Port Ji Baan cire Get Printer Fonts Space Remaining bytes Update Printer 448512 COM Port 1 open to printer Getting printer fonts Found NFT00932 MOD on printer Getting printer Fonts Done 30 6820 Series 80 Column Printer User s Manual Chapter 3 Configuring the 6820 Printer To select a font files Highlight the font files you want to download in the Fonts Available for Update list Click the right arrow pointing to the Fonts Selected for Update list to copy the selected font files to this list Below is a sample screen 6820 Printer Configuration Utility Fonts and Control Program Dialog Fonts Available For Update Fonts Selected for Update OK NFTOOD00 MOD 28160 NFTOODO0 MOD 28160 NFTO0437 MOD 6400 NFTO0932 MOD 254976 NFTO0936 MOD 261743 eum NFTO00949 MOD 114432 COM Port NFTOO950 MOD 447183 e KTG 216713 Get Printer Fonts t Space Needed bytes Space Remaining bytes 1112894 420352 Beginning the font update process Include control program update Formatting printer Flash for font update Done Setting printer Fonts Updating font NFTODOO0 on printer Update progress Font NFTOODO0 successfully added to printer Setting printer Fonts Done
52. On Invalid CRC on boot block On Invalid CRC on control program or program not found On Upper 192K RAM failure On Upper 64K RAM failure On Diagnostic mode command check 6820 Series 80 Column Printer User s Manual 83 Chapter 5 Troubleshooting and Maintaining the 6820 POST Error Codes continued Long Short Paper Head Low Beep Beep Out 1 3 On 5 On 0 0 On Jam Batt Power Meaning Off On On Diagnostic flash memory check failed or is not initialized On Off On Diagnostic memory write failure On On On Control program IPL Understanding Fatal Errors 84 There are two types of fatal errors flash write errors and EEPROM configuration block errors These errors are extremely rare but measures are built into the printer diagnostics to track possible occurrences Flash Write Errors Errors related to writing or erasing flash are critical errors These errors cause the printer to stop all processing and produce an LED code and a sequence of beeps The LED code indicates the address of the segment where the error occurred in octal notation The octal digit changes every four beeps until four octal digits are output Only four octal digits are output since blocks are 256 bytes in size and flash can be addressed with a total of Ox7ff blocks The segment address output is the runtime address of the flash block and not the offset of the block within flash To obtain the block offset within the flash e Subtract 0x800 from the
53. Printer Communicating with the Printer You can use COM port 1 2 or 3 to communicate with your printer COM port 1 is the default selection but if it is not available or is being used by another application select another COM port To communicate with the printer 1 Connect the serial interface cable P N 226 270 xxx from your PC to the port on the printer mechanism next to the Reset button where it connects to the transition board next to the pivot frame flex log Note You must also disconnect the terminal holder gray ribbon cable cables Disconnect this terminal holder ribbon cable from the floor of the printer cavity Ignore this cable attached to the printer mechanism 2 Click either the Get 6820 Configuration or the Set 6820 Configuration button to open communications with the printer The Opening COM Port x to printer message appears in the text box when you initiate communications with the printer The x in the message indicates which COM port is being used 3 When the Press Reset on the printer message appears in the text box press the Reset button on your printer For the location of the Reset button on your printer see Using the Reset Button on page 5 6820 Series 80 Column Printer User s Manual 27 Chapter 3 Configuring the 6820 Printer 28 4 The Opening COM Port x to printer Done message indicates that communication between your PC and the printer has been esta
54. Printer Configuration Utility 0 0 eee eee eee 21 Installing the Printer Configuration Utility eee 21 Disabling the Microsoft ActiveSync Serial Port Connections 25 Operating the Printer Configuration Utility e 25 Communicating with the Printer r eeee 27 Setting the 6820 Configuration 29 Default Printer Settings eee 33 Err r Messages nest Let ERE ER IEEE RED CEPS 33 Connecting to the Bluetooth Adapter ee 34 Enable Microsoft ActiveSync Serial Port Connection 34 4 Control Code Definitions 35 Understanding Control Code Definitions reve 36 VO Buffer PR eec ua t RR Re gud Sce Rv eda 36 Print Image Buffet cec tek eR emere eee E en 36 Special Notations epa ep RR Rm Rupe p REESE 36 Using Printer Control Codes e e erereee 37 B acksp ce sec teles 1088 s bee HER CEEIS RR IPSE PPS 37 Beeperc obse ue debe onbres barco Aiptek mcr 37 Cancel Line eec SA ENCORE qu ERE SANS E IRURE Re BE A 38 Carriage Retutm pe dap indy e de P NERA SE dat 38 Delete cnet oes eunt ese e vinta xs mi dote tte eed 38 Form Eeedz ote att SD pte E abt ast tata sui 39 Select Half Speed Printing ererereee 39 Cancel Half Speed Pri
55. Single Density graphics does not produce high enough density try this mode The number of dots per inch is doubled However the speed is reduced to half of what it would be with single density Calculating the parameters n1 and n2 is described in Nine Pin Graphics Modes on page 74 This is 8 pin single density graphics The resolution is now 120 dots per inch Each 8 inch line can accommodate 960 columns of graphic dots A graphic string that exceeds the length of the print line is discarded Format Decimal Hex ASCII 27 76 nl n2 1B 4C nl n2 ESC L nl n2 Select High Speed Double Density Graphics Mode This 8 pin graphics mode produces the same density as the Low Speed Double Density mode however the speed is doubled Calculating the parameters n1 and n2 is described on page 74 Format Decimal Hex ASCII 27 89 n1 n2 1B 59 nl n2 ESC Y nl n2 6820 Series 80 Column Printer User s Manual 73 Chapter 4 Control Code Definitions 74 The resolution is still 120 dots per inch Each 8 in line can accommodate 960 columns of graphic dots A graphic string that exceeds the length of the print line is discarded Make sure adjacent dots in a given dot row are not printed Select Low Speed Quadruple Density Graphics Mode With this 8 pin graphics mode the number of dots per inch has gone up to 4x what it was in single density Calculating the parameters n1 and n2 is described below Format Decimal Hex ASCII 27 90 n
56. Troubleshooting and Maintaining the 6820 If none of the listed conditions are indicated by the beep codes and LEDs yet the printer does not perform properly then perform a printer self test Press and hold for several seconds both Form Feed and the Set Page buttons at the same time until the printer beeps and all indicator lights come on The lights change throughout the test as it progresses At the end of the self test the printer generates a report This report verifies the following errors detected during self test e error history communication configuration If the printer self test report does not print reset the printer If the report does print after resetting then the printer is all right and the reason the printer does not respond to PC print requests is probably communications or PC related If the report is partially completed and a printer error occurs during the printing of self test see the Printer Failure Indicators table on page 82 for the cause of the printer failure Perform a power on self test POST to test for errors either by resetting the printer or powering it up If errors occur audible error codes along with indicator light status are produced during POST see the POST Error Codes table on page 83 If the POST completes without error try the printer self test again If the self test prints correctly but the printer does not respond to the PC then the problem may be related to communications
57. address output to determine the block offset The printer suspends after the processing the error code When the printer resumes an error again and the printer suspends again Reset the printer to correct the error If a reset does not correct the error have the printer checked by a qualified service technician Note Flash write errors may be unrecoverable 6820 Series 80 Column Printer User s Manual Chapter 5 Troubleshooting and Maintaining the 6820 EEPROM Configuration Block Errors Errors related to an invalid block diagnostic block produce 13 beeps and then the printer suspends It continues to produce this symptom until the configuration block error is corrected Configuration block errors may be caused by a flash write error or an incorrect printer configuration Reset the printer to correct the error If a reset does not correct the error try reloading the printer control program using the Printer Configuration Utility or have the printer checked by a gualified service technician Troubleshooting Using the Printer Self Test Self Test Function Descriptions The self test performs the following functions Boot Block Program Verification A CRC Cyclic Redundancy Check is performed on the boot block program The calculated CRC is compared to the CRC embedded in the program module Control Program Verification A CRCis performed on the control program which is loaded into writable flash program memory The calcula
58. apsed default is two hours Link Loss The 6820 Bluetooth adapter is able to recover from broken Bluetooth connections including out of range interference power failure or other conditions resulting in a broken connection It returns to its previous Discoverable Connectable state after a lost connection Master Slave Printer participates in a Bluetooth connection as the slave device The Class of Device 1s 0x040680 which translates to a Service Class of Rendering a Major Device Class of Imaging and a Minor Device Class of Printer The 6820 Bluetooth includes an SDP record that allows the printer to report an SPP instance with a service name of Wireless Printer The default Bluetooth device name is 6820 DDEEFF where DDEEFF matches the respective portion of the Bluetooth device address AA BB CC DD EE FF If the printer the adapter is connecting to is known the service name is changed to 6820 SN where SN is replaced with the serial number of the 6820 The 6820 Bluetooth adapter can save 16 link keys across cold boots Link keys are saved in a circular list The 17th link key replaces the first the 18th replaces the 2nd and so on Remote Configuration You can query the following items remotely Discoverable State Get Set Connectable State Get Set Bondable State Get Set Authentication Encryption State Get Set Device Name Get Set Device Address Get Class of Device Get Set Service Name Get Set
59. area Perform n 216 inch line feed Select single density graphics mode Select low speed double density graphics mode Select elite pitch Set skip over perforation Cancel skip over perforation Select pica pitch Set right margin Code page selection Select national character set Select superscript mode Select subscript mode Cancel superscript subscript mode Cancel unidirectional printing Select unidirectional printing Cancel double wide expanded mode Select double wide expanded mode Select high speed double density graphics mode Select low speed quadruple density graphics mode 141 Appendix C Cross Reference Tables Escape Sequence Cross Reference continued Decimal Description ESC 0 n1 n2 Select 9 pin single density graphics mode ESC 1 nl n2 Select 9 pin double density graphics mode ESC b c NUL Clear vertical tab channel ESC b c nl n2 nk NUL Set vertical tabs in channel ESC j n Perform n 216 inch reverse line feed ESC T n Set left margin ESC s 0 Cancel half speed printing ESC s 1 Select half speed printing ESC t 0 Disable printing of character graphics ESC t 1 Enable printing of character graphics ESC z n Set inactivity time for sleep mode ESC nl n2 Set print position relative 142 6820 Series 80 Column Printer User s Manual Appendix C Cross Reference Tables Factory Installed Printer Defaults Factory Installed Printer Defa
60. ations Any one of these components can prevent the printer from functioning properly Checking the Power Source Press any button on the printer control panel If there is power the power indicator green LED turns on and the printhead moves to its starting position If the printer emits beeps and any of the other indicators light up or flash observe the number of beeps and indicator flashes and see Printer Failure Indicators on page 82 If there is no reaction from the printer after you press a button on the control panel or if the power LED blinks verify that the power cables are properly connected between the printer mechanism and its power source internal battery vehicle cable or ac If none of these steps wake up the printer with the problem then you need to return the printer for service Internal battery Check the battery and its cable by installing into a known good printer e Vehicle cable Attach the printer in question to another vehicle power cable or another printer to the vehicle cable you are using AC power Plug the printer into another outlet Testing the Printer 78 If the power indicator works properly and the printer still does not print then printer errors are noted If any indicators light when you press the Set Page button or the printer beeps refer to the Printer Failure Indicators table on page 82 to determine the problem 6820 Series 80 Column Printer User s Manual Chapter 5
61. be sure to connect this adapter after you finish reconfiguring the 6820 fonts and exit the Printer Configuration Utility flat gray ribbon cable under the printer mechanism Enable Microsoft ActiveSync Serial Port Connection If you use Microsoft ActiveSync to connect to your terminals then do the following to enable serial port based connections To enable Microsoft ActiveSync serial port based connections 1 Start ActiveSync and select File gt Connection Settings 2 Check Allow USB connections and Allow connections to one of the following 3 Click OK 4 Close the ActiveSync application Connection Settings x Device connected J Show status icon in taskbar IV Allow USB connections wv Allow connections to one of the following com1 This computer is connected to The Intemet v Open ActiveSync when my device connects Connect m Help Cancel 34 6820 Series 80 Column Printer User s Manual Control Code Definitions This chapter contains a set of control code definitions and specifications for page layout for the 6820 printer In this chapter you will find these sections Understanding Control Code Definitions Using Printer Control Codes e Understanding the Fanfold Paper Page Layout 6820 Series 80 Column Printer User s Manual 35 Chapter 4 Control Code Definitions Understanding Control Code Definitions 1 0 Buffer All characters and control codes r
62. blished 6820 Printer Configuration Utility T 6820 Printer Configuration Clipboard COM Port OK m Protocol r Parity fe Mate te i C NPCP None C xoNJxoFF C Odd Get 6820 Configuration c OTS C Even Set 6820 Configuration m Zero Print Option p Autofeed Fonts and Control No Slash CcR C With Slash C RHF Opening COM Port 1 to printer Press Reset on the printer Opening COM Port 1 to printer Done Bit Rate Getting printer parameters Done C96k 192K 38 4K K default value Reset to Defaults em Note If Unable to open COM Port x to printer appears in the text box another software application may be using the selected COM port Select another COM port or disable the software application using the COM port Also verify that the gray terminal holder ribbon is disconnected as indicated earlier See page 33 for more error messages 6820 Printer Configuration Clipboard COM Port OK m Protocol m Parity c1C2 03 NPCP None XONIXOFF C odd Get 6820 Configuration C DIR Even Set 6820 Configuration m Zero Print Option p Autofeed Fonts and Control No Slash CR C With Slash C CR LF Opening COM Port 1 to printer Press Reset on the printer Unable to open COM Port 1 to printer m Bit Rate Access to COM port 1 is denied Close applications using COM po
63. cified in dots from the left margin to the new print position at which subsequent characters are printed Each dot represents 1 60 of an inch The values for nl and n2 determine the distance as follows number of dots nl n2 256 Maximum position is 480 The previous contents of the current print buffer is printed If the position specified moves the printhead outside the current margins the command is ignored and the previous setting remains in effect This command is also ignored in right center and full justification modes Format Decimal Hex ASCII 27 36n1 n2 1B 24n1n2 ESC n1 n2 6820 Series 80 Column Printer User s Manual 41 Chapter 4 Control Code Definitions Set Print Position relative 42 Moves the printhead to a horizontal position on the paper relative to the current printhead position The distance specified is in dots To determine n1 and n2 first calculate the displacement required in 1 120ths of an inch If the displacement is to the left subtract it from 65536 The values for n1 and n2 determine the distance as follows number of dots nl n2 256 Maximum displacement is 960 If the position specified would place the printhead outside the current margins this function is ignored and the previous setting remains in effect This function is also ignored in right center and full justification modes Format Decimal Hex ASCII 27 92 n1 n2 1B 5C n1 n2 ESC nl n2 Select Top Down P
64. connected to an external power source For most installations the external power source is passed through the printer to the mobile computer The printer battery does not provide charge to the computer or 3 days After storage reinstall the battery and connect the printer to log Note Remove the printer battery when storing a printer for more than 2 an external power source for at least 14 hours to recharge the battery To install the internal battery 1 Unlatch and open the printer mechanism 2 Lower the battery into the rear of the printer case 8 Note Do not fully seat the battery at this time 3 Attach the battery cable to the battery 4 Push the battery down and back under the back edge of the case The battery should snap into place 5 Close and latch the printer mechanism 10 6822 Series 80 Column Printer User s Manual Chapter 2 Installing the 6820 Printer Battery Battery cable Printer mechanism Installing the Internal Battery Installing the Ribbon Cartridge Make sure there is a ribbon cartridge in the printer before you print and that the ribbon is fully seated the cartridge makes a distinct snap or click when properly seated with the visible portion of the ribbon straight and even To install the ribbon cartridge 1 Turn the ribbon advance knob in the direction of the raised arrows to remove any slack in the ribbon 2 Squeeze the ribbon cartridge locking tab into the cartridg
65. device address Returns v 96xx96xx96xx9oxx9o6xx Wxx lt CR gt Note This command responds with the reguested data only log not the ACK lt CR gt Example Sent V1 CR Received v1 00 2C C6 03 45 39 Set Shutdown Timing Command TO lt Time in Minutes CR Description Time Integer value 0 implies never expire the timer Range 0 270 minutes Default 120 Example T0120 lt CR gt This sets the shutdown timer to 120 minutes Clear Link Key Table Command BO lt CLR gt lt CR gt Description Clear Pair or Bonding command cleans up all of the link key and Bluetooth address combination PSKEYs Default None Example BOCLR lt CR gt This clears all saved link keys 6820 Series 80 Column Printer User s Manual 127 Appendix B Bluetooth Configuration Commands and Specifications Understanding Adapter States or Modes The Bluetooth adapter connects to an internal serial port of the 6820 providing serial print data over a transparent Bluetooth link running a Serial Port Profile SPP Printing is primarily accomplished over a Bluetooth link using the SPP protocol with a 700 Series or CK60 Mobile Computer If the relevant printer configuration allows it a 700 Series or CK60 in a terminal holder charges normally The Bluetooth adapter allows for four states or modes to be available Each state is dependent upon either the pin states on the terminal holder connector or the programming connector on
66. e Print character graphics Cancel underline mode Select underline mode Select vertical tab channel Select 1 8 inch line spacing Select 7 72 inch line spacing Select 1 6 inch line spacing Select n 216 inch line spacing Select italic mode Cancel italic mode Enable printing of codes 128 255 Disable printing of codes 128 255 Select unidirectional printing one line only Copy ROM to RAM Reassign graphics mode 6820 Series 80 Column Printer User s Manual Appendix C Cross Reference Tables Escape Sequence Cross Reference continued Decimal ESC 0 ESC A n ESC B NUL ESC B n1 n2 nk NUL ESC C n ESC C NUL n ESC D NUL ESC D n1 n2 nk NUL ESC E ESC F ESC G ESC H ESC T n ESC J n ESC K n1 n2 ESC L nl n2 ESC M ESC N n ESC O ESC P ESC Q n ESC R n0 nl n2 ESC R n ESC S 0 ESC S 1 ESC T ESC U 0 ESC U 1 ESC W 0 ESC W 1 ESC Y nl n2 ESC Z nl n2 6820 Series 80 Column Printer User s Manual Description Perform master reset Select n 72 inch line spacing Clear vertical tabs Set vertical tabs Set page length lines Set page length inches Clear horizontal tabs Set horizontal tabs Select emphasized mode Cancel emphasized mode Select double strike mode Cancel double strike mode Expand printable code
67. e then lower the cartridge over the printhead 3 Lower the tab side of the cartridge until it clicks 4 Release the tab and press down on the arrow to fully seat the ribbon cartridge tab clicks outward 6822 Series 80 Column Printer User s Manual 11 Chapter 2 Installing the 6820 Printer 5 Turn the ribbon advance knob follow raised arrows to align the ribbon in the front of the printhead Ribbon Locking Tighten ribbon Installing the Ribbon Cartridge Adjusting the Printhead Gap The printhead gap adjuster is part of the printer mechanism on the side opposite the green thumb wheel The printhead adjuster has five notches between the printhead and the platen for different paper thicknesses 12 To adjust the printhead gap Verify the thickness of the paper loaded into the printer If you are using single sheet forms set the head gap adjuster to the third notch away from the paper If you are using multiple sheet forms 2 ply or 3 ply set the head gap adjuster to the fourth notch away from the paper If you experience frequent head jams set the head gap adjuster to the fifth notch away from the paper This may stop the head jams 6822 Series 80 Column Printer User s Manual Chapter 2 Installing the 6820 Printer e If the 2 ply and 3 ply paper have light printing setting the gap adjuster to a closer setting will darken the
68. e Bluetooth module from the serial interface perspective This mode does not support the command and control modes described below Bluetooth Link Inactive State This mode exists when a Bluetooth link does not exist In this case the serial interface looks like a serial port that supports a number of command and control modes On reset the unit comes up in Bluetooth Link Inactive state After the first Bluetooth connection the unit goes into Bluetooth Link Active state It stays in this state until the link is lost because the Master shuts it down or there is an out of range condition it then returns to the Bluetooth Link Inactive state 6820 Series 80 Column Printer User s Manual 121 Appendix B Bluetooth Configuration Commands and Specifications Command and Control Modes 122 Ouery Mode Commands Command CR FO lt CR gt L lt CR gt CO CR C1 CR DO CR DI CR 2S1 lt CR gt 2S2 lt CR gt 2S4 lt CR gt TO CR BO CR Example Commands Command 2 lt CR gt YFO0 lt CR gt IL lt CR gt C0 lt CR gt 2C1 lt CR gt 2DO lt CR gt DI CR 2S1I lt CR gt 2S2 lt CR gt 2S4 lt CR gt Function Read ACK Read friendly name Read security mode Read connectable mode Read page scan timing Read discoverable mode Read inguiry scan timing Read class of device Read service name Read PIN code Read shutdown timeout in minutes
69. e Eee pA E 81 Troubleshooting Using the Power On Self Test POST 83 Understanding Fatal Errors erereeeeeeeee 84 Flash Write Errors 4 0 05 Eoo ERR AA 84 viii 6820 Series 80 Column Printer User s Manual Contents EEPROM Configuration Block Errots 85 Troubleshooting Using the Printer Self Test ee 85 Self Test Function Descriptions eee 85 Performing a Printer Self Test r rereneee 86 Running the Self Test erereeeeeeeee 86 Understanding the Self Test Report rerereeeee 86 Miscellaneous Troubleshooting Tips ee 90 Understanding Diagnostic Information 93 Cable Configurations ma oed tpe ei ES S PRI PESE ELS 98 Cleaning the Printer Case i ti tad epreR psp RUP RIS IS PRISES 103 Cleaning the Outside of the Case e eee 104 Cleaning the Inside the Case 2 2 0 2 cee eee eee 104 Changing the Ribbon Cartridge 0 0 00 cece eens 105 Cleaning the Mask Spring 2 20 0 0 cece ee m 106 A Specifications 2 cote eue ier aastana iltaka 111 Specifications d oed e nega eel eh cera nig EE ce E Kant E CERE ARRA 112 Printer Dimensions 4E ts ck ps NE NAE UNES Se aa NOUS 113 Fixed Mount Printer eeeeeeee 113 Por
70. e first tab range of values for tab stops 1 255 n2 is the second tab all tabs must be in ascending order are subsequent tabs maximum number of tabs is 16 nk is the last tab to set any value less than the previous tab value acts as a terminating character and NUL is the terminating character Clear Vertical Tabs in Channel Clears all vertical tab stops in the specified channel This is a variant behavior of the Set Vertical Tabs in Channel function where the NUL acts as an early terminating character since this function normally clears the existing tabs before setting any new tabs Format Decimal Hex ASCII 27 98 c0 1B 62 c 00 ESC b c NUL Select Vertical Tab Channel Selects a specified vertical tab channel It sets up the current tabs from that channel Once this function is performed all subsequent Perform Vertical Tab commands use the tab stops from the list retrieved from the specified channel At power on the printer uses the tabs stored in channel 0 Format Decimal Hex ASCII 2747c 1B 2Fc ESC P c cis the channel number range 0 7 Using Character Sets and User Defined Functions 60 You can install different character sets on the printer In some cases more than one character set may be present at one time depending on the amount of available font memory The 6820 reserves 438 K of memory for installing fonts in flash memory You can install fonts using NPCP or the Printer Configuration Utility
71. e hardware configuration both at time of manufacture and in the field This includes recording the initial configuration changes to hardware and software and various environmental statistics helpful in determining why failures are occurring in the field The flash is provided for storage of critical data that must remain in the unit after power to the unit is lost The data in the flash is used for diagnostic information for a catastrophic failure or over the phone with a customer 6820 Series 80 Column Printer User s Manual 93 Chapter 5 Troubleshooting and Maintaining the 6820 Diagnostic information is updated and maintained by the printer All diagnostic information is shadowed in RAM Atthe end of every 50 forms the flash information is updated from the RAM The printer also updates the diagnostic information for nonrecoverable error printer resets printer self test and remote polling of diagnostic information Fields are stored with ID first then length then data The details of the data and the length of the entire field including ID and Length bytes are shown in the Diagnostic Information table The amount of flash memory reserved for nonvolatile diagnostic memory is 16 K bytes Printer self test prints most of the information contained in the diagnostic memory for remote and end user diagnostic access Diagnostic Information Field Id 01 08 09 10 94 Total Length Description Stored as Length 4 Seria
72. e steps required to install 6820 Printer Configuration Utility on your computer WARNING This computer program is protected by copyright law and intemational treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law 4 The printer configuration utility files are copied to the Program Files Intermec 6820 Printer Configuration Utility folder To install the files in a different folder enter the path and folder name 6820 Series 80 Column Printer User s Manual Chapter 3 Configuring the 6820 Printer You can also specify if everyone who uses the computer has access to the printer configuration files or limit access to yourself 6820 Printer Configuration Utility Select Installation Folder C Program Files Intermec46820 Printer Configuration Utility 5 Click Disk Cost to see the amount of disk space required to install the Printer Configuration Utility Click OK to close and return to the installation screens 6820 Printer Configuration Utility Disk Space 6820 Series 80 Column Printer User s Manual 23 Chapter 3 Configuring the 6820 Printer 6 Click Next to verify installation click Back to adjust the information on the previous screen or click Cancel to exit the installation j 6820 Printer Configuration Utility Confi
73. eceived by the printer are stored in this buffer Characters and controls codes are read from this buffer and acted upon to form the print buffer Characters are removed from the I O buffer as they are processed Print Image Buffer All characters go through this buffer on their way to the printed page This buffer contains the graphic image of the dots to print from which characters are rendered It is cleared when its contents are printed Special Notations The following information defines notations included in the format definitions of the escape sequences throughout this section Special Notations Notation 0 1 NUL 36 Description Used in the ASCII column of any of the Format definitions indicates that its value can only be zero and not the character 0 For example Select Top Down Printing ESC US 0 Used in the ASCII column of any of the Format definitions indicates that its value can only be one and not the character 1 For example Select Bottom Up Printing ESC US 1 When a number at the end of an escape sequence is marked with an asterisk then either the value corresponding to that number or the value of the string character can be used for that number For example if 1 is shown then either the value 1 or the value of the string character decimal 49 hex 31 can be used The NUL character is represented in the Dec column as 0 in the Hex column as 00 and in the ASCII colu
74. ect 7 72 inch Line Spacing 7 dots Sets the line spacing to 7 72 of an inch approximately 9 7 lines per inch for subseguent lines Format Decimal Hex ASCII 27 49 1B 31 ESC 1 Select 1 6 inch Line Spacing Sets the line spacing to 1 6 of an inch 6 lines per inch for subsequent lines factory default 1 6 inch is equal to 12 dot spacing Format Decimal Hex ASCII 27 50 1B 32 ESC 2 Select n 216 inch Line Spacing Sets the line spacing to n 216 of an inch for subsequent lines A spacing of 1 216 inch is 1 3 the distance between pins of the printhead approximately 1 3 of a dot and 27 216 is 8 lines per inch Range of n is 0 255 Format Decimal Hex ASCII 2751n 1B 33n ESC 33 n 6820 Series 80 Column Printer User s Manual 45 Chapter 4 Control Code Definitions 46 Select n 72 inch Line Spacing n dots Sets the line spacing to n 72 of an inch for subseguent lines A spacing of 1 72 inch 1 point in font size is the distance between pins on the printhead approximately 1 dot and 9 72 is 8 lines per inch Range of n is 0 85 Format Decimal Hex ASCII 2759n 1B41n ESC A n Set Right Margin Clears all text in the print buffer and sets the right margin to n columns using the current character pitch This is the number of the characters from column 1 at the left edge of the paper to the last column before the right margin factory default 80 Minimum space between margins is the width of o
75. ed States and or other countries Bluetooth is a trademark of Bluetooth SIG Inc U S A ii 6820 Series 80 Column Printer User s Manual iii Document Change Record This page records changes to this document The document was originally released as Revision 001 Version Number Date Description of Change 002 2 2009 Revised cover to indicate the manual 15 for the 6822 version of the 6820 series printer Other minor changes including copyright date and process for downloading documentation from the Intermec web site 6820 Series 80 Column Printer User s Manual 6820 Series 80 Column Printer User s Manual iv Contents Contents Before You B gln tia sl ku laka REA s DAR D pcr hee xii Safety Information 24 sss Ep ee RR ep EM Rp RES xii Global Services and Support 0 0 0 0 eee eee eee eee xiii Warranty Information evreeeeeee xiii Web SUpPOLb sele nece S eR eed wie o dete e d xiii Telephone Support s ener uses eb edere der ER Re ante xiii Service Location Support e reee xiii Who Should Read This Document r r eeeeee xiv Relat d Documents san wise ERES E EA ESO ERA Law Oe NU E MUT xiv Patent Information op pe See km ep Cp ev pha Ne RO E xiv 1 Using the 6820 80 Column Printer 1 Learning About the Printer Models r eeeeeeeeeeve 2 Guidelines for Operating the Printer
76. ed defaults font test jobs illustrated loading paper locked up mask spring cleaning media specifications models operating guidelines positioning procedure power supply options printable area of page reset button ribbon cleaning runtime errors settings view specifications testing understanding errors Printer Configuration Utility 6820 Tool Kit ActiveSync disabling communicating with printer disabling ActiveSync errors connection installed fonts installing operating printer settings changing select font files serial interface cable setting up your PC start update fonts or control program update fonts or printer control program using view printer settings printer descriptions fixed mount portable printer mechanism alignment printer problems printer settings default printhead adjusting gap gap 6820 Series 80 Column Printer User s Manual printer alignment printing modes Q Query items Bluetooth adapter Query mode commands R report self test Reset button location using ribbon cartridge illustrated installing S security modes managing self test error log failure function descriptions head jam history performing report explained sample report service repair locations Xiii Set Page button setting paper for printing Shift JIS Japanese character set single byte character sets defined specifications altitude battery electrical ESD hu
77. er 1 Open the pinfeed holders outward 2 Take the top edge of the sheet of paper and position it original side facing down over the pinfeed holder pins 3 Align the first few holes of the paper evenly on each side 4 Close the pinfeed holders 14 6822 Series 80 Column Printer User s Manual Chapter 2 Installing the 6820 Printer 5 Raise the paper bail Positioning the Paper Adjusting the Pinfeed Holders Note There are two pinfeed holders one next to the green thumb wheel e and one opposite the same wheel Always loosen the pinfeed holder opposite the green thumb wheel cause information to print in the wrong place If this pinfeed holder is moved correct its location by releasing the pinfeed holder tab moving the pinfeed holder as close to the green thumb wheel as possible then locking the pinfeed holder tab before adjusting the opposite pinfeed holder log Note Adjusting the pinfeed holder next to the green thumb wheel may To adjust the pinfeed holders 1 With the pinfeed holders open release the locking tab on the pinfeed holder opposite the green thumb wheel 2 Adjust the pinfeed holder position so that the pins align with the paper 3 Close the pinfeed holder 6822 Series 80 Column Printer User s Manual 15 Chapter 2 Installing the 6820 Printer 4 Ensure that the paper is smooth no folds bulges bows etc between the pinfeed holders If so push the locking tab down on the pinfeed ho
78. er een rper ER E ec 46 Set Skip Over Perforation ree eee 47 Cancel Skip Over Perforation eee 47 Character Style and Text Mode Functions ee 48 Select Condensed Character Mode eee 48 Cancel Condensed Character Mode eee 48 Select Double Strike Mode eeeee 49 Cancel Double Strike Mode sels 49 Select Double Wide Mode reeeee 50 Cancel Double Wide Print rereee 50 Select Double Wide Print reeeee 51 Cancel Double Wide Print reeeee 51 Select Elite Pitch ius e e me SAAN OA ba Se ae 51 Select Emphasized Print Mode eee 52 Cancel Emphasized Print Mode ece 52 Define Intercharacter Space 0 2 eee essen 52 Select Italic Mode eso orb ERE Aer eee 53 Cancel Italic Mode eneeeeenee 53 Master Select core Ure bU Pe EGER NUR ba LE 53 Select Pica Pitch 4o tees CR CIUS CR NIC eA 55 Select Superscript Mode eee 55 Select Subscript Mode isis siensia pi a a e i aa 55 Cancel Subscript Superscript Mode 0 56 Select Underline Mode re eeeee 56 Cancel Underline Mode e eeee 56
79. eries 80 Column Printer User s Manual Index left margin set 46 line feed perform 40 low speed double density graphics mode select 73 low speed quadruple density graphics mode select 74 master reset perform 41 n 216 inch line feed perform 40 n 216 inch line spacing select 45 n 216 inch reverse line feed perform 41 n 72 inch line spacing select 46 page length inches set 44 page length lines set 44 pica pitch select 55 print image buffer 36 print position absolute set 41 print position relative set 42 printable code area expand 68 printing of character graphics disable 70 printing of character graphics enable 69 70 printing of codes 128 159 disable 68 printing of codes 128 159 enable 67 right margin set 46 single density graphics mode select 73 skip over perforation cancel 47 skip over perforation set 47 special notations 36 subscript mode select 55 subscript superscript mode cancel 56 superscript mode select 55 top down printing select 42 underline mode cancel 56 underline mode select 56 unidirectional one line printing 43 unidirectional one line printing select 43 unidirectional printing select 43 unidirectional printing cancel 43 user defined character set select 66 vertical tab channel select 60 vertical tab perform 58 vertical tab set 59 vertical tabs in channel clear 60 vertical tabs in channel set 59 vertical tabs clear 59 control panel buttons 4 151 Index
80. etooth Configuration Commands and Specifications e the Bluetooth module sends a shutdown signal after a configurable amount of time Default is two hours of idle time Note The adapter complies with Bluetooth 1 1 specification including bonding for authentication and enabling encryption Persistent Storage The following settings do not reset after you cold boot on the printer Bluetooth Bonding Enable Disable e Bluetooth Encryption Enable Disable e Bluetooth Passkey Bluetooth Bonding List Link Keys Bluetooth Device Name Bluetooth Class of Device e Discoverable setting e Connectable setting Radio Shutdown Timer Timeout default two hours of idle time System Behavior Software Considerations 130 e Discoverability The default mode is discoverable When configured to be discoverable the adapter is discoverable at all times except when anactive Bluetooth connection exists you have just completed a pass through printing print job the shutdown time has elapsed default shutdown time is two hours e Connectability The default mode is connectable When configured to be connectable the printer is connectable at all times except when e an active Bluetooth connection exists e you have just completed a pass through printing print job 6820 Series 80 Column Printer User s Manual Appendix B Bluetooth Configuration Commands and Specifications the shutdown time has el
81. ferent modes are detailed below 700 Series or CK60 to 6820 Pass Through Note Pass through printing reguires shutting down the oO Bluetooth portion of the adapter To reenable Bluetooth functionality after you finish pass through printing press a button on the control panel to wake the printer When DTR on the 700 Series or CK60 is set the adapter board automatically opens a path between the 700 Series of CK60 and the 6820 Transition DC Board and powers down the Bluetooth module Testing the DSR pin to reflect DTR allows the mobile computer to differentiate between a Bluetooth equipped terminal holder and a non Bluetooth equipped terminal holder 700 Series CK60 or CN3 to Bluetooth Module Communication Interface The Bluetooth adapter allows a 700 Series CK60 or CN3 to communicate directly with the Bluetooth module under two circumstances e When the configuration settings of the Bluetooth module are to print e When the Bluetooth module requires reconfiguration Radio Power On Off Mechanism The Bluetooth adapter including the Bluetooth radio shuts down after a configurable time default is two hours of idle time To wake the Bluetooth adapter the 6820 is powered on by any button push on the printer control panel There are two ways to shutdown the Bluetooth module power a700 Series CK60 or CN3 mobile computer initiates a pass through mode 6820 Series 80 Column Printer User s Manual 129 Appendix B Blu
82. h Each 8 in line can accommodate 480 columns of graphic dots A graphic string that exceeds the length of the print line is discarded Select 9 Pin Double Density Graphics Mode Enables double density 9 pin graphics mode The parameters n1 and n2 are described previously under 9 pin graphics modes Format Decimal Hex ASCII 27 94 1 nl n2 1B 5E 01 nl n2 ESC A 1 nl n2 The resolution is now 120 dots per inch Each 8 inch line can accommodate 960 columns of graphic dots A graphic string that exceeds the length of the print line is discarded 6820 Series 80 Column Printer User s Manual 75 Chapter 4 Control Code Definitions 76 6820 Series 80 Column Printer User s Manual Troubleshooting and Maintaining the 6820 This chapter helps you correct printing problems that may occur If you experience a printing problem you can perform several tests to find and possibly correct the problem In this chapter you will find these sections Troubleshooting Basics Aligning the Printer Mechanism e Understanding Printer Errors Troubleshooting Using the Printer Self Test e Understanding Diagnostic Information Cleaning the Printer Case Cleaning the Printer Ribbon Cleaning the Mask Spring 6820 Series 80 Column Printer User s Manual 77 Chapter 5 Troubleshooting and Maintaining the 6820 Troubleshooting Basics The printing system is composed of four basic components power source printer computer and communic
83. he printer cavity The cable is located behind the printer mechanism on the same side as the green thumb wheel and is the one that is not attached to the printer mechanism Disconnect this terminal holder ribbon cable from the floor of the printer cavity Ignore this cable attached to the printer mechanism For information on using the Printer Configuration Utility see page 21 Understanding the Font Modules Intermec provides the following font modules for your 6820 nft00000 mod nft00437 mod nft00932 mod nft00936 mod nft00949 mod 20 Default International IBM Microsoft compatible Code Page 437 JIS Japanese GB2312 Chinese Simplified KSC5601 Korean 6820 Series 80 Column Printer User s Manual Chapter 3 Configuring the 6820 Printer e nft00950 mod Big 5 Traditional Chinese nft0000 mod Arabic Turkish and International Any one version of the default module but not more than one can appear in the 6820 Printer Configuration Utility FONTS directory and install on the printer The International version of this font module is automatically placed in the FONTS directory when the Printer Configuration Utility is installed on the PC loz Note There are three versions of the default font module All three versions are included on the printer toolkit CD e The Arabic version is included in the Default Fonts Arabic directory The Turkish version is in the Default Fonts Turkish directory
84. his function is canceled by using one of the Set Page Length functions factory default disabled This function is valid for continuous paper only The amount of space left blank at the bottom of the printed page is dependent upon the current Line Spacing Format Decimal Hex ASCII 2778n 1B4En ESC N n Cancel Skip Over Perforation Cancels the skip over perforation which allows the maximum number of lines to print on each page Format Decimal Hex ASCII 21 79 1B 4F ESC O 6820 Series 80 Column Printer User s Manual 47 Chapter 4 Control Code Definitions Character Style and Text Mode Functions 48 The following set of functions affect the appearance of text on the printed page This could involve size typeface or other characteristics of the text Select Condensed Character Mode Selects condensed mode which prints characters at approximately 60 of the normal width This results in character pitches as shown below for exact pitch values see Master Select on page 53 Character Pitches Condensed Mode Condensed Expanded Condensed Elite 17 cpi approximate 9 cpi approximate 20 cpi approximate This function empties the print buffer and turns compressed mode on and stays on until canceled by cancel compressed mode ESC SI or DC2 factory default disabled Note This function is not supported in Double Byte Character Sets DBCS Format Decimal Hex ASCII 27 15 1B OF ESC SI 15 OF SI
85. inal holder remote terminal holder or vehicle dock Fixed Mount Printer The DC power connector is on the bottom rear of the printer behind the printer terminal holder The data communications socket is in either the printer terminal holder or a separate vehicle dock Portable Printer The DC power connector is on the side of the printer beneath the printer terminal holder The data communications socket is either in the printer terminal holder or a separate vehicle dock DC power connector Mobile computer socket Mobile computer socket connector 6820 Printer Models 6820 Series 80 Column Printer User s Manual 7 Chapter 1 Using the 6820 80 Column Printer 8 6820 Series 80 Column Printer User s Manual Installing the 6820 Printer This chapter provides instructions how to set up the 6820 printer for the first time In this chapter you will find these sections e Installing the Internal Battery e Installing the Ribbon Cartridge e Adjusting the Printhead Gap Loading the Paper Tray Loading Paper in the Printer nserting a Computer in the Terminal Holder 6822 Series 80 Column Printer User s Manual Chapter 2 Installing the 6820 Printer Installing the Internal Battery The optional internal battery is primarily for portable printers The battery can go in some fixed mount printers using a cable and a factory installed adapter The printer battery recharges automatically when the printer is
86. inter mechanism to the back as far as it will go mechanism may touch the pivot frame The left side must log Note In this position the right back edge of the printer not touch the pivot frame 6 Hold the printer mechanism in place and tighten the screws in the sequence shown below Understanding Printer Errors Printer errors are divided into classes e Runtime errors e Power On Self Test POST errors e Fatal errors consisting of flash write errors and EEPROM block errors Runtime Errors Runtime errors can occur during the course of printing These errors are displayed on the LEDs along with beep sequences This causes the printer to stop printing and enter an error state Then beep sequences are emitted LED codes are displayed the error status may be sent to the host depending on the protocol and the printer goes into suspend mode The printer exits from the suspend mode when the user presses one of the keyboard keys or communications is resumed from the host The printer also places the printhead in its home position and attempts to recover from the error condition Until the error condition is corrected the error procedure does not end and the error state is not removed 6820 Series 80 Column Printer User s Manual 81 Chapter 5 Troubleshooting and Maintaining the 6820 For paper out errors load paper and press the Set Page button before printing begins Press the Form Feed button to load the paper to the to
87. intermec com 2009 Intermec Technologies Corporation All rights reserved 6820 Series 80 Column Printer User s Guide P N 935 013 002
88. ions 0000000000303100 9Bootblock NPBB6820 MOD Version XX XX XXXX XXXX GO NG 10Control Program npfl6820 mod Version XX XX XXXX XXXX GO NG 11Font Module nftxxxxx mod Version XX XX XXXX XXXX GO NG 12Font Module nftxxxxx mod Version XX XX XXXX XXXX GO NG 13Battery Voltage 012 34 Low High 14Total Pages 123456 15Zero Font Style Oo 16Auto Feed CR 17Interface mode NPCP 18Bit Rate 19200 19Cold Starts 00024 20Warm Starts 00050 21A2D History 22 Curr Low High Min Max Error Page Count 2324v 024 00 023 21 023 91 023 21 024 51 027 21 00401 00021 2412v 012 55 010 91 013 51 010 90 014 50 8 71 00401 00021 25Temp 023 020 055 2021 060 000 00401 00021 6820 Series 80 Column Printer User s Manual 89 Chapter 5 Troubleshooting and Maintaining the 6820 26Head Jam History 27Total Head Jams 00186 28Home Command Direction Speed Step Temp Position Page 29 Print Left Const 010 010 01440 12345 30NPCP History 31Disc Addr Parity IFTS Seq CRC Frame Bind IPLDU 3212345 12345 12345 12345 12345 12345 12345 12345 12345 33IRDA History 34 FramesOk BroadCasts CRC TMO DISCARD 35rx 1234567890 1234567890 0123456789 0000000000 36tx 1234567890 1234567890 0123456789 0000000000 37HEAD DOT PATTERN 38 Error Log 39PE HJ 12Vu 12Vo 24Vu 24Vo Home Temp OverC HeadS Fault ADErr EEErr 40Dlink Llink 4112345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 4212345 12345 12345 12345 12345 1
89. ity To have ibm437 txt print correctly 1 Use the Microsoft C version 7 00 compiler cl ibm437 c link slibce graphics 2 Run ibm437 exe to create ibm437 txt 3 Copy this text file to the appropriate printer port Japanese JIS Character Set This program generates a text file jis932 txt to copy to a 6820 The text file illustrates the use of the JIS character set Install the JIS character font nft00932 mod using the Printer Configuration Utility To have jis932 txt print correctly 1 Use the Microsoft C version 7 00 compiler cl japan c link slibce graphics 2 Run japan exe to create jis932 txt 6820 Series 80 Column Printer User s Manual 147 Appendix D Printer Font Test Jobs 3 Copy this text file to the appropriate printer port Korean Character Set This program generates a text file korea txt to copy to a 6820 The text file illustrates the use of the KSC5601 character set Install the KSC5601 character font nft00949 mod using the Printer Configuration Utility To have korea txt print correctly 1 Use the Microsoft C version 7 00 compiler cl korea c link slibce graphics 2 Run korea exe to create korea txt 3 Copy this text file to the appropriate printer port International Character Set 148 This program generates a text file nation txt to copy to a 6820 The text file illustrates the international character sets available for use in the default character set Install the default character set font
90. l Number 7 digit BCD set at MFG 39 bytes 3 Date of Manufacture yy mm dd 6 digit BCD set at MFG Hardware Configuration 52 digit BCD set at T ddd ddd ddd ddd top level P N MFG 7 ddd ddd ddd ddd control board 7 ddd ddd ddd ddd power supply 7 ddd ddd ddd ddd I O board 2 CRC of preceding fields 2 byte binary set at MFG 8 Hardware Revisions ECNs applied 64 8 byte bit field 11 bytes ECNs can record separately by number 1 64 1 Service Repairs a two digit field indicating 2 BCD digits number of times serviced 3 Date of last repair yy mm dd 6 BCD digits 2 Cold starts since MFG or last repair binary digits 8 bytes 2 Warm starts since last cold start binary digits 2 Pages printed over life binary digits 2 Last high and low voltage extremes on 24 V 2 bytes 11 bytes input over last 50 reports Extremes stored as 8 bit A2D conversions 2 Voltage extreme history stores min max 24 V 2 bytes A2D conversions over printer life 6820 Series 80 Column Printer User s Manual Chapter 5 Troubleshooting and Maintaining the 6820 Diagnostic Information continued Field Id Length Description 1 20 2 30 2 40 2 24 V voltage error Voltages greater than 10 considered errors A2D error count Form number at last voltage error 24 V error count Last high and low voltage extremes on 12 V input over last 50 reports Extremes stored as 8 bit A2D conversions Voltage extreme stores min max 12 V A2D conversions over printer life 1
91. l n2 1B 5A n1 n2 ESC Z nl n2 The resolution is now 240 dots per inch Each 8 in line can accommodate 1920 columns of graphic dots A graphic string that exceeds the length of the print line is discarded Make sure adjacent dots in a given dot row are not printed Nine Pin Graphics Modes These 9 pin graphics functions also require two parameters n1 and n2 They are calculated slightly different than in the 8 pin graphics modes Since two data bytes represent each dot column to print first divide the total length of the graphic string following the Select Graphics Mode command by two These parameters are calculated as follows assuming a temporary variable n e n total number of dots needed divided by 2 e n2 integer of n divided by 256 e nl remainder of the n2 calculation First divide n the total number of dots needed for the graphics string by 2 then divide the result by 256 Then n2 is the quotient the whole number and n1 is the remainder If you require less than 256 dots columns then n1 indicates the number of dots and n2 is set to zero 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Select 9 Pin Single Density Graphics Mode Enables single density 9 pin graphics mode Calculating the parameters nl and n2 are described previously under nine pin graphics modes Format Decimal Hex ASCII 27 940 nl n2 1B 5E 00 n1 n2 ESC 0 n1 n2 The resolution is 60 dots per inc
92. lder that you adjusted Locked pinfeed holder locking tab Released pinfeed holder locking tab Pinfeed Thumbwheel green J mt Adjusting the Pinfeed Holders To feed paper into the printer 1 Press Form Feed button to feed the paper into the printer 2 Lowerthe paper bail An empty printer auto feeds new paper approximately 0 25 cm 0 1 in beyond the top of the paper bail Note The ideal distance to feed paper beyond the paper bail may vary Pod due to environmental conditions such as humidity and specific aspects of certain paper Use the green thumb wheel to position the paper to a desired distance according to your conditions printhead is below the preprinted logo If not you can adjust the position of the paper either by pressing the Line Feed button or by using the green thumb wheel Po Note If your paper has a preprinted logo on every page make sure the 16 6822 Series 80 Column Printer User s Manual Chapter 2 Installing the 6820 Printer 3 Once the paper is properly positioned press the Set Page button to clear the Paper Out light and indicate where the top of the page is 4 Close the printer lid Make sure the paper passes through the paper slot when the printer begins to print Inserting a Computer in the Terminal Holder py Note When removing the computer do not press the computer keys against the terminal slide retainer Always store the computer in the te
93. lues 38 and 65 through 90 are represented by the following 7x7 font descriptions okk ENEMIES Md Lycurgi WAS X aquo 8 we eee ee M MI FC NEUEN ek WA mia aa eee WU aw RO aada ce ee LOS oe eo 9 9 9 oos 9 9 ee e e 9 boool c 9 oo e e e e l c9 e e e e e 9 c5 i e e e 0 9 l e e c i f 65 66 67 68 69 70 71 72 e 9 9 9 o oo 9 9 9 2 o c 1 ll ee o ew ot o ee ee ew ewe ee ee t 9 o oo o eesse x k k k k k ook X okk X ok X n ok Kk ee ee t n ees ee ee ewe ee ee ee ee eee B ec t ot ot o ec t ot ot o e we ee e e e e o ee eee ee eee oe m ot we oe m we we oossoo o 9 9 9 5 o ee ee ot o eee ee eee oe oe we we we ee we we we osso o 9 9 KE ee e eee ee 73 74 75 76 TI 78 79 80 ee ee ee ee ee ee ee A eae x LP A al Wu uu aial M Pp A A Jk ok T E 2 cus E o A LUE cai d redit riv P nao 2 2 6820 Series 80 Column Printer User s Manual 53 Chapter 4 Control Code Definitions Greek Character Set Dec 97 98 99 100 101 102 103 104 64 Hex 61 62 63 64 65 66 67 68 Q LP AK eseese n ok kk soss SK t
94. lumn Printer Use this chapter to familiarize yourself with the 6820 printer In this chapter you will find these sections Learning About the Printer Models e Guidelines for Operating the Printer Understanding the Control Panel e Understanding the Power Supply Options 6820 Series 80 Column Printer User s Manual 1 Chapter 1 Using the 6820 80 Column Printer Learning About the Printer Models e i The 6820 printer is used in the route accounting industry to produce high quality customer invoices receipts load reports transfers and other documents A unique sleep feature saves energy when the printer is not printing eliminating the need for an On Off switch Data input is normally provided by mobile computers The 6820 printer is available in the following models Fixed Mount Printer The fixed mount printer is mounted in motor vehicles or used in a work location The terminal holder may be mounted on the printer or a remote dock can connect to the side of the printer A deep paper tray which holds up to 200 3 ply forms up to 5 cm or 2 in of paper is located under the printer mechanism Portable Printer The portable printer has a handle so that you can carry it An optional internal battery permits operation without the use of an external power source The terminal holder is an integral part of this printer A shallow paper tray which holds up to 50 3 ply forms up to 2 5 cm or 1 0 in of paper is loca
95. midity print speed temperature vibration weight status indicators head jam low battery paper out power understanding support T Knowledge Central xiii web xiii tab and setting functions horizontal tab perform horizontal tab set horizontal tabs clear vertical tab channel select vertical tab perform vertical tabs in channel clear vertical tabs in channel set vertical tabs clear vertical tabs set terminal holder inserting computer top down printing control code select Traditional Big 5 Chinese character set troubleshooting U basics checking power source diagnostic information EEPROM configuration block errors fatal errors flash write errors head jams performing a self test POST error codes printer failure indicators printer problems printer self test runtime errors testing communications testing the printer unidirectional printing cancel select user defined characters copy ROM to RAM default character set select explained printable code area expand printing of character graphics disable printing of character graphics enable printing of codes 128 159 disable printing of codes 128 159 enable user defined character set select V vehicle power supply connecting to W Wall mount printer warranty information xiii fatermec Worldwide Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www
96. mn as NUL 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Using Printer Control Codes These control code definitions are organized by categories of functions The following methods assist in locating control codes easily e Numeric order single character codes only refer to the Single Character Control Codes table on page 138 Locate the index for the control code and turn directly to that page Numeric order complete list refer to the Escape Sequence Quick Reference on page 140 and look up control codes by their actual code values Backspace The print buffer is emptied The printhead is moved to the left one character space using the current pitch This can be performed to but not beyond the left margin setting The backspace is ignored if justification of right full or centered is selected Format Decimal Hex ASCII 8 08 BS The backspace control code BS is not reliable when text contains different character pitches For reliable backspacing use the escape sequence ESC Set Relative Print Position Beeper The printer produces a beep lasting approximately 1 10 of a second Format Decimal Hex ASCII 7 07 BEL 6820 Series 80 Column Printer User s Manual 37 Chapter 4 Control Code Definitions Cancel Line All of the characters currently in the print buffer are discarded Current print position is set to left margin Text already printed ca
97. n damage the printer case Contact Intermec Inside Sales at 1 800 255 6292 to purchase Micro Clean II 6820 Series 80 Column Printer User s Manual 103 Chapter 5 Troubleshooting and Maintaining the 6820 80 column printer guide shafts Cleaning the printer guide shaft can reduce the number of head jams caused by dirt and buildup Contact Intermec Inside Sales at 1 800 255 6292 to purchase Guide Shaft Cleaner Po Note Guide Shaft Cleaner is recommended for cleaning your Cleaning the Outside of the Case Do not pour liguid cleaners directly on the printer case Instead dampen a soft lint free cloth with a guality cleaner and clean the exterior surfaces with this cloth Do not use solvent solutions Inspect the DC power jack all cables and the remote terminal holder or vehicle dock for damage Cleaning the Inside the Case Let the printer cool before you clean the inside of the printer or you may burn your fingers Caution 104 6820 Series 80 Column Printer User s Manual Chapter 5 Troubleshooting and Maintaining the 6820 Open the printer cover and inspect the ribbon cartridge and all visible moving parts on the printer mechanism for signs of wear or damage Pinfeed holder Thumbwheel wW green M Paper bail Head gap adjuster Ribbon cartridge Moving parts in the printer mechanism Use a low pressure dry air source such as can
98. n requests from the initial device are allowed Connections from other devices are rejected even if they supply the correct PIN code 6820 Series 80 Column Printer User s Manual 125 Appendix B Bluetooth Configuration Commands and Specifications Device pairing and bonding are associated with this command and works as follows After an L command is executed the current device pairing and bonding is deleted The next device to connect becomes paired and bonded to the module In Modes L1 and L2 other devices are allowed to connect but only the first device to connect is paired and bonded Other devices are always required to supply a PIN code to complete the connection In Mode L3 only one device is allowed to connect This device is paired and bonded and needs to supply the PIN code only on the initial connection NULL string as a PIN code Use the S4 command to specify a Po Note Some of the Bluetooth user interfaces cannot supply a PIN code that is not NULL Read Module Version Command VO lt CR gt Description Displays the firmware build version currently running Example VO lt CR gt Returns vlyyyymmddHHMM lt CR gt Note This command responds with the reguested data only oO not the ACK lt CR gt 126 6820 Series 80 Column Printer User s Manual Appendix B Bluetooth Configuration Commands and Specifications Read Local Device Address Command VI lt CR gt Description Displays the local
99. n there is a problem with the printer Use the three buttons to adjust and align paper in the printer Understanding the Status Indicators Name Indicator Description Paper Out GK The printer is out of paper Head Jam wh The printhead is jammed and cannot I move Low Battery l The internal battery voltage the vehicle battery voltage or the power module voltage is too low 6820 Series 80 Column Printer User s Manual 3 Chapter 1 Using the 6820 80 Column Printer Understanding the Status Indicators continued Name Indicator Description Power The power LED turns green when you press any button and goes off after ten seconds The LED also goes on when the printer is attached to an external power supply aprint job is sent to the printer you perform a power on self test Understanding the Buttons Name Button Function Form Feed n Press this button to feed the paper into the printer mechanism or when the printer FORM FEED should advance to the next form If the printer runs out of paper press this button to initiate automatic paper loading Set Page gm Press this button to signal the beginning of EI the page to the printer after you have made SET PAGE the appropriate paper adjustments or to set the line feed counter to zero and move the printhead to its home position Press this button to clear a Paper Out error so printing can resume Line Feed Press this button to adjust the top of the pape
100. ne double width pica character Maximum value for this is the maximum number of characters based on the current pitch that would fit between the left margin and the right edge of the default printable area of the page Ranges shown below could vary depending on values of other parameters that affect character width If the value specified is not within the allowed range it is ignored Range of n is 2 80 in Pica mode 2 96 in Elite mode and 2 136 in compressed mode Format Decimal Hex ASCII 2781n 1B 51n ESC Q n Set Left Margin Clears the print buffer text and sets the left margin relative to the number of columns to the left of the first column to print factory default 0 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Minimum space between margins is the width of one double width pica character Maximum value must be less than the right margin Ranges shown below could vary pending on other parameter values that affect character width If the specified value is not within the range it is ignored Range of n is 0 78 in pica mode 0 93 in elite mode and 0 133 in compressed mode Format Decimal Hex ASCII 27 108n 1B 6Cn ESC T n Set Skip Over Perforation Defines the number of lines to skip between the last printed line on the page and the first printed line on the next page is set If the value specified for this function is greater than the page length it is ignored T
101. ned air or a vacuum to remove accumulated paper dust from the printer mechanism Changing the Ribbon Cartridge The printer ribbon contains a special lubricant to ensure that the fine dot wires inside the printhead receive adequate lubrication Replace the ribbon frequently to prolong the life of the printhead The printer requires no additional lubrication To change the ribbon cartridge 1 Move the printhead mechanism to an open area 2 Squeeze the ribbon cartridge locking tabs on the side of the cartridge against the ribbon cartridge 3 Lift the ribbon cartridge to remove the ribbon from the printhead Make sure the ribbon does not catch or get sticky 4 Lift the ribbon cartridge out of the printer 6820 Series 80 Column Printer User s Manual 105 Chapter 5 Troubleshooting and Maintaining the 6820 Cleaning the Mask Spring 106 AN Caution Check the mask spring behind the printhead If the mask spring appears to be in good condition install a new ribbon cartridge If the mask spring is dirty clean it as described below To clean the mask spring 1 Unlatch the printhead locking tabs to release the printhead lift the printhead aside then lift up the paper bail Do not detach the printhead unit Never use a sharp object to clean between the printhead and the platen rubber roller or you may damage the mask spring and printhead 2 Remove the clear plastic paper guide that seats the mask spring if necessary
102. nnot be canceled Format Decimal Hex ASCII 24 18 CAN Carriage Return Delete 38 e Repositions the printhead at the start of the print line usually at the left margin and repositions the pointer to the start of the print buffer after printing all data in the buffer Also all of the one line functions are reset such as bold double strike double wide or unidirectional printing Format Decimal Hex ASCII 13 OD CR Note You can add an automatic line feed with a configuration item Deletes the last character in the print buffer This functions only in left justification Format Decimal Hex ASCII 127 TF DEL 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Form Feed Prints the contents of the print buffer clears the print buffer and advances the paper to the top of the next page Top of Form according to the current page length setting The carriage position is moved to the start of the line Format Decimal Hex ASCII 12 0C FF Select Half Speed Printing Turns on half speed mode to provide quiet printing and more accurate print positioning during text mode printing Format Decimal Hex ASCII 27 115 1 1B 73 01 ESC s 1 Cancel Half Speed Printing Turns off half speed mode factory default and continues with normal speed printing Format Decimal Hex ASCII 27 115 0 1B 73 00 ESC s 0 6820 Series 80 Column Printer User s Manual 39 Cha
103. nting rerereee 39 Set Inactivity Time for Sleep Mode 00 0 esee 40 Line Feed seat EN taat aial Ate ioe UE UPON eene in I UD 40 Perform Line Feed ust seta ERR Rp tees 40 Perform n 216 inch Line Feed e eee 40 Perform n 216 inch Reverse Line Feed 41 Perform Master Resetz 1454 wr eb ETE E RUE VIR 41 vi 6820 Series 80 Column Printer User s Manual Contents Set Print Position absolute eeeeeeee 41 Set Print Position relative n eeeereeeea 42 Select Top Down Printing eeeee 42 Select Bottom Up Printing eeeee 42 Select Unidirectional Printing ee 43 Cancel Unidirectional Printing ece 43 Select Unidirectional one line Printing 43 Page Formatting Functions r e eeeee 44 set Page Length lines ue sie VS USD KL 44 Set Page length mches eee RP Op COE RIS 44 Select 7 72 inch Line Spacing 7 dots 45 Select 1 6 inch Line Spacing eereeeee 45 Select n 216 inch Line Spacing reserese 45 Select n 72 inch Line Spacing n dots 46 Set Right Margin sse sepes RR ROC kige a R 46 S t Left Margin c occu Sh eis
104. o included 6820 Series 80 Column Printer User s Manual 137 Appendix C Cross Reference Tables Single Character Control Codes This table contains control codes between 00h and 7Fh and provides definitions for the ASCII symbols as used in the table on the next page and in format definitions in Chapter 4 Control Code Definitions Single Character Control Code Definitions Dec Hex ASCII Description 0 00 NUL Used as a terminator for several escape sequences 1 01 SOH 2 02 STX 3 03 ETX 4 04 EOT 5 05 ENO 6 06 ACK 7 07 BEL Beeper sounds buzzer for 1 10 of a second 8 08 BS Backspace moves printhead one space to left 9 09 HT Horizontal Tab moves printhead to next tab stop 10 OA LF Line Feed moves paper to next line 11 OB VT Vertical Tab moves paper to next vertical tab stop 12 0C FF Form Feed advances paper to top of next page 13 OD CR Carriage Return moves printhead to left margin 14 OE SO Shift Out selects double wide mode one line only 15 OF SI Shift In selects condensed compressed mode 16 10 DLE 17 11 DC1 Device Control 1 sets printer online not currently used 18 12 DC2 Device Control 2 cancels condensed mode compressed 19 13 DC3 Device Control 3 sets printer offline not currently used 20 14 DC4 Device Control 4 cancels double wide mode one line only 21 15 NAK 22 16 SYN 23 17 ETB 24 18 CAN Cancel Line clears all characters out of print buffer 25 19 EM 26 1A SUB 138 6820 Series 8
105. on application 1 Insert the 700 Series or CK60 in the terminal holder on the 6820 2 Tap the Start gt Programs gt the 6820 BT Information icon on your 700 Series or CK60 computer 3 Press the Set Page button on the printer control panel to wake the printer 4 From the 6820 Bluetooth Self Test screen tap the Trigger Self Test button to print the information 1 Agles208T self Tes P 4 2 05 Qo Version 1 0 0 1 Step 1 B Use the 6820 Set Page key ta i wake the printer Step 2 Press the Trigger Self Test button below to print the Bluetooth self test information an the 6820 printer Trigger Self Test 6820 Series 80 Column Printer User s Manual 133 Appendix B Bluetooth Configuration Commands and Specifications System Oualification Operation Resilience Normal operation of the Bluetooth system is available in environments with radio backbones including 802 11b Spectrum 24 and OpenAir technologies Specifications Temperature Operating 20 to 60 C 4 to 140 F Storage 30 to 70 C 22 to 158 F Temperature Test Results Test Range Comments Operating Cold to Hot 20 C to 50 C External condensation allowed internal prohibited Transition 4 F to 122 F Operating Hot to Cold 50 C to 20 C Speed shall not degrade Transition 122 F to 4 F Humidity 5 to 95 RH non condensing Operating 90 25 to 60 C 48 to 140 F no condensation Storage 90 25 to 60 C 48 to 140 F no
106. or blinking green light is the only indicator If battery recharge or replace see Installing the Internal Battery on page 10 Printer emits 2 sets of 3 beeps Chapter 5 Troubleshooting and Maintaining the 5820 Test or Cause Incorrect protocol selection Make sure your device is configured to be discoverable and or connectable For help see Bluetooth Configuration Commands and Specifications on page 119 Check line 16 on the self test report CR LF indicates an incorrect configuration for NPCP Check line 15 on the self test report for the Zero Font Style setting Check line 11 or 12 on the self test report to see if the NFT0000 MOD file is listed after Font Module Printer mechanism does not have adequate power for printing The 12 V may be under or over voltage fault Note Error lights do not flash if voltage is too high If power supply adjust supply voltage to 7 5 to 15 V Printer out of paper 6820 Series 80 Column Printer User s Manual Solution Check lines 17 and 18 on the self test report for correct bit rate and protocol selection Change protocol settings using the Printer Configuration Utility For instructions see Using the Printer Configuration Utility on page 21 Make sure the Bluetooth shutdown timer has not expired For help see Cleaning the Mask Spring on page 106 If incorrect adjust the zero print option see Cleaning the Mask Spring on
107. or PC problems Testing Communications PC Use the self test report to verify that the communications protocol options selected at the printer match those expected by the host For information on the self test report see Running the Self Test on page 86 If communication protocol options are incorrect reconfigure the printer as described in Setting the 6820 Configuration on page 29 6820 Series 80 Column Printer User s Manual 79 Chapter 5 Troubleshooting and Maintaining the 6820 Aligning the Printer Mechanism If head jams occur you may need to align the printer mechanism To align the printer mechanism 1 Open the printer top cover then install a ribbon cartridge see page 15 and position the printhead to the far left toward the green thumb wheel Pivot frame 2 Check the area between the printhead and the printer cavity If the ribbon cartridge touches the pivot frame the printer mechanism needs realignment 3 Loosen the four screws that hold the mechanism in place using a Phillips screwdriver 3 Top left 1Top right Nese 2 Bottom 4 Bottom left right 80 6820 Series 80 Column Printer User s Manual Chapter 5 Troubleshooting and Maintaining the 6820 4 Push the printer mechanism to the right away from the green thumb wheel 5 Press on the right side of the pr
108. or character values from 128 to 255 80h FFh the FX 86e Epson Character Graphics set is printed Disable Printing of Character Graphics Disables the printing of character graphics Factory default disables this function Format Decimal Hex ASCII 27 1160 1B 74 00 ESC t 0 Enable Printing of Character Graphics This function allows printing of character graphics from the currently selected SBCS code page by sending a graphics string to the printer The values of the graphics data bytes can range between 0 255 Format Decimal Hex ASCII 27 43ndl dn 1B 2Bnd1 dn ESC n dl dn n is the length of the character graphic string and d1 dn are the character graphics data stream The number of data bytes must be equal to the value of the variable n The range of values for the characters in each graphics data byte 0 255 For character values from 0 to 31 00h 1Fh When the default SBCS code page is selected the FX 86e IBM character graphics symbol set is printed When other SBCS code pages are selected currently selected single byte code page character graphics are printed For character values from 32 to 126 20h 7Eh When the default SBCS code page is selected the selected international character set is printed 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions When other SBCS code pages are selected the character from the currently selected code page
109. oration Head Jams due to carriage alignment Check line 29 on self test report under Position heading for value Remove torn paper load and center new paper readjust pinfeed holders If 0 realign mechanism in pivot tray See Aligning the Printer Mechanism on page 80 Remove ribbon cartridge move printhead If smooth ribbon is jammed Remove ribbon cartridge move printhead If still resistant mask spring is bent or damaged 92 6820 Series 80 Column Printer User s Manual Chapter 5 Troubleshooting and Maintaining the 6820 Possible Printer Problems continued Symptom Test or Cause Solution Cause printhead gap adjuster Remove ribbon cartridge and too tight turn knob If ribbon resists replace ribbon cartridge see Cause Paper scraps found in Installing the Ribbon printer mechanism or around Cartridge on page 11 platen Replace the mask spring see Cleaning the Mask Spring Printer mechanism unlatched on page 106 unlocked portable fixed mount printers Set the head gap adjuster to the fifth notch away from the paper see Adjusting the Printhead Gap on page 12 If ribbon cartridge bumps against inside of printer check white ribbon cable home position sensor and four screws Remove any paper scraps do a cleaning Latch lock the printer mechanism into place Perform a self test Understanding Diagnostic Information Diagnostic information is stored in flash to support th
110. overable Command Description Example 124 DO lt ONIOFF gt lt CR gt Sets the device into discoverable mode DOOFF lt CR gt Become non discoverable DOON lt CR gt Become discoverable 6820 Series 80 Column Printer User s Manual Appendix B Bluetooth Configuration Commands and Specifications Specify Inguiry Scan Timing Command Dl lt Inguiry Scan Interval gt lt Inguiry Scan Window gt lt CR gt Description Sets the Inguiry Scan timing parameters Default 4096 18 Example D11024 512 lt CR gt Set Encryption Authentication Pin Code Command S4 lt PIN code gt Description PIN Code Pin code can be NULL and as long as 16 characters Default S4 00 NULL PIN code Example S4MyPinCode lt CR gt Manage Security Modes This command controls the security access mode and device pairing The modes available are LO Disable encryption authentication and exclusion LI Enable authentication e L2 Enable encryption and authentication L3 Enable encryption authentication and exclusive Mode LO allows any remote device to connect Mode LI require the remote device to be authenticated by a PIN request The PIN code for the module is set to a user specified value with the S4 command Currently the default PIN is the NULL string Mode L2 adds encryption to the Bluetooth link Mode L3 adds exclusive connection to one specific Bluetooth device In this mode only connectio
111. p of form The following table provides a listing of printer failure indicators and describes what they mean Printer Failure Indicators Sets of Beeps beep set of 2 beeps 1 set of 3 beeps set of 4 beeps 1 set of 13 beeps 2 sets of 2 beeps 2 sets of 3 beeps 2 sets of 4 beeps 5 sets of 2 beeps 3 sets of 2 beeps 3 sets of 4 beeps 4 sets of 2 beeps 12 sets of 12 beeps e 82 Paper Out Off Off Off Off Off Off On Off 5 blinks 3 blinks Off 4 blinks Off Head Jam Off Off Off Off Off 2 blinks Off On 5 blinks Off 3 blinks 4 blinks Off Low Batt On 2 blinks 3 blinks 4 blinks Off 2 blinks Off Off 5 blinks 3 blinks Off Off Off Meaning 12 V under voltage fault Low Battery 12 V over voltage fault Input Voltage too high 24 V under voltage fault internal power supply failure 24 V over voltage fault internal power supply failure Configuration error printhead over temperature Paper Out Head Jam Paper feed current fault Possible paper jam or feed motor failure printhead over current printhead failure Home switch failure printhead short printhead failure Operating System software failure Note The most common errors are Paper Out Low Battery and Head Jam Status indicators on the front panel alert you to these errors For a description see Understanding the Status Indicators on page 3 6820 Series 80 Column Printer U
112. per ply 14 CBF Carbonless Back and Front Target Under Over Basis Weight 14 lb 13 3 Ib 14 7 Ib Caliper 2 0 2 6 3 2 Moisture 5 0 4 0 6 0 6820 Series 80 Column Printer User s Manual Appendix A Specifications 14 CBF Carbonless Back and Front continued Target Under Over Smoothness RS 165 110 230 Smoothness CB 270 220 320 Brightness Wht 88 86 90 Colors available White Canary Pink Goldenrod Blue Green 15 CF Carbonless Front Target Under Over Basis Weight 15 Ib 14 43 Ib 15 8 Ib Caliper 3 0 2 5 3 2 Moisture 5 0 4 0 6 0 Smoothness RS 140 100 180 Smoothness CB 140 100 180 Brightness Wht 85 84 86 Colors available White Canary Pink Goldenrod Blue Green 16 CB Carbonless Back Target Under Over Basis Weight 16 Ib 15 2 Ib 16 8 Ib Caliper 3 3 2 8 3 8 Moisture 5 7 4 2 6 7 Smoothness RS 180 120 270 Smoothness CB 270 220 320 Brightness Wht 86 84 88 Opacity Wht 81 78 5 82 Colors available White Canary Pink Goldenrod Blue Green 20 OCR Laser Bond Target Under Over Basis Weight 20 Ib 15 2 lb 16 8 Ib Caliper 4 0 3 8 4 2 6820 Series 80 Column Printer User s Manual 115 Appendix A Specifications 20 OCR Laser Bond continued Target Under Over Moisture 3 8 4 7 5 0 Smoothness 140 100 170 Brightness Wht 94 82 N A Opacity Wht 85 84 N A Caliper Breakdown The following table shows the caliper of forms broken down by ply CAlliper Breakdown Target Maximum
113. printed characters The bottom margin is defined as the distance between the last row of printed characters and the bottom edge of the paper e There is a possibility that printing can start within one line below the perforation and printing could continue beyond the Assured Print Area however paper feed precision is only reliable with top and bottom margins of approximately one inch Basically you should consider there are only 55 lines available for reliable printing The left and right margins are represented by Area 2 For reliable printing use a margin of at least 0 75 in for the left and right margins The Paper End Detection line indicates the point where the Paper Out sensor detects the bottom edge of the paper Area 3 represents the distance between the Paper End Detection position and the bottom edge of the page Once the last page of the fanfold paper stack is in the printer and the printhead has advanced past this Paper End Detection line printing is no longer reliable When the bottom end of the last page has advanced through the printer past the spring plate along the front of the platen the paper should not reverse back through the printer because the printer could jam and cause paper feed problems 118 6820 Series 80 Column Printer User s Manual Bluetooth Configuration Commands and Specifications Configuration of the Bluetooth radio and software is accomplished using the Bluetooth Configuration Commands lis
114. pter 4 Control Code Definitions Set Inactivity Time for Sleep Mode Line Feed 40 Sets the amount of time the printer waits before it goes into low power mode The factory default is 10 seconds Format Decimal Hex ASCII 27 122 n 1B7An ESC z n Perform Line Feed Prints and then clears the contents of the print buffer resets the character count to zero and advances the printhead to the next print line using the current spacing The position of the carriage is not affected and a carriage return is not executed Format Decimal Hex ASCII 10 0A LF Perform n 216 inch Line Feed Advances the paper to n 216 of an inch This does not affect subsequent line feeds Range of n is 0 255 Format Decimal Hex ASCII 2774n 1B 4An ESC J n 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Perform n 216 inch Reverse Line Feed Reverses the line feed by n 216 of an inch This does not affect subsequent line feeds Range of n is 0 255 Format Decimal Hex ASCII 27 106n 1B 6An ESC j n Perform Master Reset Initializes the printer and restores factory installed printer defaults see Factory Installed Printer Defaults on page 143 for a complete list of settings that are initialized with this command Format Decimal Hex ASCII 27 64 1B 40 ESC 0 Set Print Position absolute Moves the printhead to an absolute horizontal position on the paper The distance is spe
115. r Note This function is not supported in DBCS Format Decimal Hex ASCII 27 14 1B OE ESC SO 14 OE SO Cancel Double Wide Print Cancels expanded print for the current line only Modes set previously return on subsequent lines However it does not cancel expanded mode set by select double wide expanded mode ESC W 1 or Master Select ESC Note This function is not supported in DBCS Format Decimal Hex ASCII 27 20 1B 14 DC4 20 14 DC4 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Select Double Wide Print Enables expanded print until Cancel Expanded Print is encountered Factory default disables double wide mode log Note This function is not supported in DBCS Format Decimal Hex ASCII 27 87 1 1B 57 01 ESC W 1 Cancel Double Wide Print Cancels double wide print mode 8 Note This function is not supported in DBCS Format Decimal Hex ASCII 27 87 0 1B 57 00 ESC W 0 Select Elite Pitch A character pitch of 12 cpi characters per inch is selected This also cancels pica pitch factory default Pica 8 Note This function is not supported in DBCS Format Decimal Hex ASCII 2777 1B 4D ESC M 6820 Series 80 Column Printer User s Manual 51 Chapter 4 Control Code Definitions 52 e Select Emphasized Print Mode Enables emphasized print mode until cancel emphasized mode is encountered The text is made bolder by prin
116. r half a second and all LEDs turn on for half a second A self test is equivalent to a warm start Both are performed when you simultaneously press Form Feed and Set Page buttons on the control panel for a few seconds Release the buttons when the printer beeps and all indicators are lit If you press the buttons for too long the self test will not happen and the printer will form feed one page As the self test progresses the indicator lights change Internal tests are performed and a two page report is printed The report provides helpful information in diagnosing and troubleshooting printer problems Understanding the Self Test Report 86 The self test report is divided into sections Refer to page 89 and page 90 for a sample printout All other values are informational only Remember that these values are cleared after the self test The printer model number is given on line 1 first line This identifies the printer type used in this case the 6820 The 8 digit serial number of the printer is listed on line 4 under the Serialff heading on line 3 The serial number is also on the inside of 6820 Series 80 Column Printer User s Manual Chapter 5 Troubleshooting and Maintaining the 6820 the printer In portable printers raise the printer mechanism to look for the number on the inside back wall Battery Voltage line 13 Indicates the input voltage sampled at the beginning of the self test The input range must
117. r to the next line LINE FEED tension screw turn clockwise to tighten turn counterclockwise to log Note All printer covers are hinged to the printer These hinges have a loosen should you need to adjust them 4 6820 Series 80 Column Printer User s Manual Chapter 1 Using the 6820 80 Column Printer Using the Reset Button Use the printer reset button to reset a printer that is unresponsive and apparently locked up force a synchronization between the printer and a connected PC when sending control codes restart the printer for any reason Note The reset button does not reset a connected Bluetooth module as it is powered from a different power source Both the fixed mount printer and the portable printer have a reset button on the left hand side of the raised printer mechanism See the following illustration for the location of the reset button Reset button 6820 Series 80 Column Printer User s Manual 5 Chapter 1 Using the 6820 80 Column Printer Understanding the Power Supply Options The following power supply options are available for the 6820 Using the Internal Battery Caution The internal battery P N 317 075 xxx allows the portable printer and some fixed mount printers to operate independently of other power SOUTCES The 6820 discharges the internal battery even when the printer is not is use Over time the internal battery can discharge to the point where the battery i
118. rent Vibration Vibration ESD Noncontact 230 cps print font used does not effect the print speed 6 55 kg 14 41 Ibs 5 67 kg 12 25 Ibs 1 93 kg 4 25 lbs 2 45 kg 5 40 Ibs 2 05 kg 4 50 Ibs 20 C to 60 C 4 F to 140 F 20 C to 45 C 4 F to 113 F 30 C to 70 C 22 F to 158 F 10 to 85 noncondensing 5 to 9596 noncondensing 100 to 5000 m 15 000 m 13 8 VDC nominal 30 mA idle sleep mode not charging batteries 3 35 A average while printing 450 mA charging internal battery Up to 1 5 A charging computer battery 12 g RMS for 4 hours 15 kV 6820 Series 80 Column Printer User s Manual Appendix A Specifications Contact 8 kV Battery Shelf Life 1 year at 25 C 77 F Power 12 V sealed lead acid 2 3 Ah connected to the printer and with no external charge source 8 Note The battery goes dead in two weeks or less when Note A printer and a computer using the supplied serial cable OQ can operate up to 9 m 30 ft apart Printer Dimensions Listed below are the dimensions of the fixed mount and portable printers Fixed Mount Printer The base of the fixed mount printer is 32 5 cm 12 75 in wide by 35 5 cm 14 0 in front to back The upper portion varies according to the configurations shown in the following table Fixed Mount Printer Dimensions Configuration with deep paper tray Width Length with 700 Series or CK60 Holder Side Mount 47 0 cm 3
119. rform horizontal tab l VO buffer inactivity time control code set indicator head jam low battery paper out power interface cable serial internal battery described illustrated installing International character set 6820 Series 80 Column Printer User s Manual J Japanese character set Shift JIS K Korean character set KSC 5601 KSC L Line Feed button setting paper for printing line feed control code perform line spacing 1 6 inch control code select 1 8 inch control code select 7 72 inch control code select left margin set n 216 inch control code select n 72 inch control code select set right margin set skip over perforation cancel skip over perforation set Link loss Bluetooth adapter low battery status indicator M maintenance cleaning mask spring cleaning the case removing ribbon cartridge mask spring cleaning master reset control code perform media specifications caliper background moving parts in mechanism visible multi byte character sets defined N n 216 inch line feed control code perform n 216 inch reverse line feed control code perform national character set selecting nft00932 mod code page 932 nft00936 mod code page 936 nft00949 mod code page 949 nft00950 mod 6820 Series 80 Column Printer User s Manual 0 openObjectId 6822um apxA fm openObjectId 6822um apxB fm code page 950 2 1031444 ix 2 1050580 ix 2 1058858 ix 2 1059273 ix 2 1063299 ix 2 106332
120. rinter command was executed when the head jammed 6820 Series 80 Column Printer User s Manual 87 Chapter 5 Troubleshooting and Maintaining the 6820 88 Head Jam Information continued Heading Description Direction Indicates which way the head was moving left is toward the home position and right is away from the home position Home position is at the extreme left toward the green thumb wheel Speed Indicates the acceleration speed of the printhead when the j m occurred Step The acceleration step at the jam 0 means no steps were taken 15 means all steps were taken 1 14 indicates the printer jammed during acceleration or deceleration Temp The ambient temperature at the last head jam The temperature is listed in Celsius Position Position of carriage at the time of the jam in 1 720 in 12 step position Divide the number by 12 to get the step position There are 512 steps across the page If it is jammed at position O check the printer mechanism alignment If it is jamming in the middle it is more likely a dirty ribbon or obstruction in the printhead s path e Head Dot Pattern line 37 Is used to verify the individual dot wires There should be nine dots If some dots are missing it could be a printhead failure or a circuit board failure e Error Log information appears on lines 38 43 This information is cleared after every self test Error Log Information Heading Description PE Number of paper jam
121. rinting Enables top down printing factory default First page is printed first Format Decimal Hex ASCII 27310 1B 1F 00 ESC US 0 Select Bottom Up Printing Enables bottom up printing The last page is printed first Format Decimal Hex ASCII 27311 1B 1F01 ESC US 1 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Select Unidirectional Printing Turns on unidirectional printing mode Unidirectional printing moves the printhead from left to right only allowing for more accurate print positioning during text mode printing Format Decimal Hex ASCII 27 85 1 1B 55 01 ESC U 1 Cancel Unidirectional Printing Turns off unidirectional printing factory default allowing the printhead to print in both directions Format Decimal Hex ASCII 27 85 0 1B 55 00 ESC U 0 Select Unidirectional one line Printing Turns on unidirectional printing for the current line only The contents of the print buffer is printed and cleared before setting this mode This allows more accurate print positioning during text mode printing for the current line Format Decimal Hex ASCII 27 60 1B 3C ESC lt 6820 Series 80 Column Printer User s Manual 43 Chapter 4 Control Code Definitions Page Formatting Functions This set of functions consists of control codes that change the formatting of the page The page length form length and margin settings define the printable area on the
122. rm Installation e A The installer is ready to install 6820 Printer Configuration Utility on your computer Click Next to start the installation Cancel lt Back 7 Installation Complete appears on the screen Click Close to exit the installation program fe 6820 Printer Configuration Utility Installation Complete e A 6820 Printer Configuration Utility has been successfully installed Click Close to exit Cancel Back 24 6820 Series 80 Column Printer User s Manual Chapter 3 Configuring the 6820 Printer Disabling the Microsoft ActiveSync Serial Port Connections If you use Microsoft ActiveSync to connect to your computers you need to disable the serial port connections before using the Printer Configuration Utility To disable ActiveSync 1 In the ActiveSync application on your desktop select File gt Connection Settings 2 Clear Allow USB connections and Allow connections to one of the following Connection Settings Connection disabled M Sh COM1 This computer is connected to The Internet IV Open ActiveSync when my device connects low connections to one of the following x Connect Help Cancel 3 Click OK 4 Close the ActiveSync application Operating the Printer Configuration Utility The Printer Configuration Utility consists of a list of fonts some parameter settings
123. rminal holder The fixed mount or portable printers have terminal holder options for the 700 Series CK60 and the CN3 Series computers To insert a 700 Series CK60 or a CN3 in a terminal holder 1 Insert the top of the computer into the terminal slide retainer 2 Use the computer to push the terminal slide all the way in the direction shown 3 Lower the connector end of the computer into the terminal holder 4 Slide the computer to fully seat it in the docking connector Inserting a Computer in a Terminal Holder 6822 Series 80 Column Printer User s Manual 17 Chapter 2 Installing the 6820 Printer 18 6822 Series 80 Column Printer User s Manual Configuring the 6820 Printer Use the Printer Configuration Utility to load fonts on the printer and to change the printer settings In this chapter you will find these sections Connecting to the Printer e Understanding the Font Modules Using the Printer Configuration Utility e Communicating with the Printer 19 Chapter 3 Configuring the 6820 Printer Connecting to the Printer Connect your printer to your desktop computer using a serial cable P N 226 270 xxx The serial COM port connector on either the fixed mount printer or portable printer is on your printer mechanism the same side as the green thumb wheel and next to the reset switch Before connecting to your PC locate and disconnect the gray terminal holder ribbon cable connector from the floor of t
124. rt 1 C 96K 19 2K C 38 4K or try another port default val R t to Defauits lefault value eset to Defaults ET 6820 Series 80 Column Printer User s Manual Chapter 3 Configuring the 6820 Printer To view the settings on your 6820 1 Click the Get 6820 Configuration button to initiate communication 2 The Getting printer parameters message appears when the Printer Configuration Utility retrieves configuration information from the printer 3 The message Getting printer parameters Done appears after configuration information is retrieved 4 Modify configuration settings or click OK to close the Printer Configuration Utility Setting the 6820 Configuration Use the Printer Configuration Utility to set or modify the 6820 configuration setting install or remove fonts or load an updated printer control program To modify configuration settings 1 Make changes to the Configuration Clipboard or click the Reset to Defaults button to undo your selections and return them to their defaults Note When using a Bluetooth adapter you must select the DTR K communications protocol and a bit rate of 19 2 K 2 Click the Set 6820 Configuration button to initiate communication with the printer The Setting printer parameters message appears when you initiate communication with the printer 3 The Setting printer parameters Done message appears when configuration parameters
125. s OK 4 IrDA rxFrameCrcErr total frames received 4 bytes with CRC error 4 IrDA rxTotalBytes total bytes received OK 4 bytes 4 IrDA rxFramesDiscardBuf total frames 4 bytes discarded due to no buffer space 4 IrDA rxBroadcastFrames total broadcast 4 bytes frames received OK 96 6820 Series 80 Column Printer User s Manual Chapter 5 Troubleshooting and Maintaining the 6820 Diagnostic Information continued Field Total Id Length Description Stored as Length 4 IrDA rxFramesDiscardHwErr total 4 bytes received frames discarded due to hardware error 4 IrDA txFramesOK total frames transmitted 4 bytes OK 4 IrDA txTotalBytes total bytes transmitted 4 bytes OK 4 IrDA txBroadcastFrames total broadcast 4 bytes frames transmitted OK 4 IrDA txFramesNotTxTimeout total frames 4 bytes not transmitted due to time out 4 IrDA txFramesNotTxHwErr total frames 4 bytes not transmitted due to a hardware error 70 2 Paper out count 2 bytes 74 bytes 2 Head jam count 2 bytes 2 12 V low count 2 bytes 2 12 V high count 2 bytes 2 24 V low count 2 bytes 2 24 V high count 2 bytes 2 Home switch error count 2 bytes 2 Unused 2 bytes 2 Over current error count 2 bytes 2 Head short error count 2 bytes 2 Paper fault error count 2 bytes 2 A2D conv error count 2 bytes 2 EEPROM write error count 2 bytes 2 Double link error count 2 bytes 2 Lost link error count 2 bytes 2 Out of buffers error count 2 bytes 2 Unused 20
126. s at the beginning of any procedure in this manual that could cause you to touch components such as printed circuit boards that are susceptible to damage from Follow Esp electrostatic discharge ESD When you see this icon you Procedures must follow standard ESD guidelines to avoid damaging the equipment you are using Note Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances 6820 Series 80 Column Printer User s Manual Before You Begin Global Services and Support Warranty Information To understand the warranty for your Intermec product visit the Intermec web site at www intermec com and click Service amp Support gt Warranty Web Support Visit the Intermec web site atwww intermec com to download our current manuals in PDF To order printed versions of the Intermec manuals contact your local Intermec representative or distributor Visit the Intermec technical knowledge base Knowledge Central at intermec custhelp com to review technical information or to request technical support for your Intermec product Telephone Support In the U S A and Canada call 1 800 755 5505 Outside the U S A and Canada contact your local Intermec representative To search for your local representative from the Intermec web site click About Us Contact Us Service Location Support For the most current listing of service locations from
127. s not recoverable Plug the printer into an external charge source or disconnect the battery when you store the printer for any length of time A total discharge of the battery is most likely to occur when the battery is new and the battery chemical reactions are not fully formed or the battery has had only one charge cycle Connecting to a Vehicle Power Supply e You will need to order a printer installation kit to install the 6820 printer in a vehicle The following kits are available P N 203 242 101 fixed mount printers P N 203 242 102 portable printers The installation kits contain all of the hardware nuts bolts washers a terminal ring and a fuse link for connecting the battery cable directly to the vehicle battery These kits also contain adjustable wire clamps to secure the cable in place Note The 6820 printer and associated electrical wiring should be installed under the supervision of properly trained and qualified personnel See the 6820 Printer Installation Instructions P N 931 052 xxx to learn how to connect the printer to a vehicle power supply 6820 Series 80 Column Printer User s Manual Chapter 1 Using the 6820 80 Column Printer Connecting to a DC Power Source Each printer has a DC power jack that connects the printer to a power source such as the vehicle battery or an external power supply Each printer communicates with a mobile computer through the mobile computer socket in a term
128. s while feeding paper HJ Number of head jams while printhead is moving 12Vu Number of 12 V under voltage 12Vo Number of 12 V over voltage 24Vu Number of 24 V under voltage head motor voltage 24Vo Number of 24 V over voltage Home Number of home detect errors typically caused by paper scraps or circuit failures 6820 Series 80 Column Printer User s Manual Chapter 5 Troubleshooting and Maintaining the 6820 Error Log Information continued Heading Temp OverC HeadS Fault ADErr EEErr Dlink Llink Description Unused Number of head over current errors typically caused by a bad printhead Number of head driver short errors typically caused by circuit failures Number of paper feed motor over current errors excess current in paper feed motor could indicate circuit failure Number of A2D conversion failures Number of EEPROM write failures to diagnostic block Number of software memory errors corruption in internal memory Number of software memory errors Sample First Page of the Self Test Note Lines 15 18 are factory default printer settings Take note of these lines when reading the self test report wooo nee 1NP6820 2 Copyright 1997 1998 Intermec Technologies Corporation All Rights Reserved 3Serial MFG Date Hardware Check Repairs Svc Date 412345678 yy mm dd ddd ddd ddd dddd TOP GO NG 00 yy mm dd 5 ddd ddd ddd dddd MLB 6 ddd ddd ddd dddd PS 7 ddd ddd ddd dddd IOB 8Revis
129. ser s Manual Chapter 5 Troubleshooting and Maintaining the 6820 Troubleshooting Using the Power On Self Test POST When you reset the printer a POST runs to determine why the printer might be failing Audible error codes along with indicator light status are produced during POST if an error occurs See on POST Error Codes on page 83 To perform a POST 1 Open the printer case e POST Error Codes Long Short Paper Beep Beep Out 0 0 0 1 0 0 Off Off Off Off Off Off Off On 2 Insertthe printer diagnostic cable into the phone jack on the printer and then connect the 9 pin D sub plug to your PC The cable is used during POST to configure the printer access printer diagnostics update software and install new fonts 3 Press the Reset button to start the POST When the POST starts the power LED will come on followed by a single beep indicating that the printer is active Note After the test is completed all LEDs turn off and the printhead moves to the home position Only runtime errors or fatal errors are reported until the next time the printer is reset and POST is performed The printer emits beeps and flashes the LEDs to indicate the cause of any POST errors POST error codes are described in the following table Jam Off Off Off Off Off Off Head Low Batt Off Off Off Power Meaning On Operational Off No Power On Control program Initial Program Load IPL successful
130. signed Numbers document This field is sent in a HEX ASCII format most significant byte first Example S1001F00 lt CR gt is a common Class of Device value for a basic serial device Set Service Name Command S2 Service Name Description Sets the service friendly name to send to the remote Bluetooth device in response to a service discovery request The length of the service name is limited to 32 bytes Definition Profile Name text name entered into the SDP record for the serial port profile Default Wireless Printer 6820 Series 80 Column Printer User s Manual 123 Appendix B Bluetooth Configuration Commands and Specifications S3Acme Printer lt CR gt Example Connectable On Off Command C0 lt ONIOFF gt lt CR gt Description Sets the device into connectable mode Example COOFF lt CR gt Become non connectable COON lt CR gt Become connectable Specify Page Scan Timing Command Description Default Example Cil lt Page Scan Interval Page Scan Window gt lt CR Sets the Page Scan timing parameters 4096 18 C11024 512 lt CR gt Note To enable scanning the values for Interval and Window OQ must be in the range of 18 to 4096 The Window value must be less than the Interval value Both values must be zero to disable scanning Note Modifying Page Scan Timing can improve connection zv times but may adversely affect battery performance Enable Disc
131. status indicators 3 control program updating 30 D DC power source connecting to delete control code dimensions printer fixed mount portable double byte character sets defined E electrostatic discharge warning Enables errors connecting to PC diagnostic information EEPROM configuration block error log fatal flash write head jam power on self test POST problems and solutions runtime troubleshooting tips escape sequences special notations F fixed mount printer described font modules Intermec provided font test jobs about Big 5 Traditional Chinese character set IBM 437 Code Page character set International character set Japanese JIS character set Korean character set Simplified Chinese character set fonts currently installed Hebrew IBM 437 Code Page International Japanese Korean select font files Simplified Chinese 152 Traditional Chinese updating Form Feed button form feed control code G GB 2312 Chinese character set graphics functions 9 pin double density graphics mode select 9 pin single density graphics mode select graphics mode reassign graphics mode select high speed double density graphics mode select low speed double density graphics mode select low speed quadruple density graphics mode select select density graphics mode select H half speed printing control code cancel start head jam fixing indicator status indicator Hebrew character sets horizontal tabs pe
132. table Piintef oe cbr EE bebes br ede b bd 114 Media Specifications s shh ces de kaelas taas Sain Aal te o xe e 114 Material Breakdown 1 ta aa Ie 114 Caliper Breakdown is 21 mute og miei RERUM aye eee E bee tog ee ha ee 116 Understanding the Fanfold Paper Page Layout ee 117 B Bluetooth Configuration Commands and Specifications 119 Using Configuration Commands vere e eeeee 120 Opera ng Modes ceo Ce RED UR ee SOUS 121 Command and Control Modes 404000000 eens 122 Set Local Bluetooth Device Name 0 123 Set Class of Device Service Field 0 123 Set Service Names suos teer oer ee Rs 123 Connectable On Off 460000 ss 124 6820 Series 80 Column Printer User s Manual ix Contents Specify Page Scan Timing 0 00 0 eee eee eee 124 Enable Discoverable 0 0 0 cee eee 124 Specify Inquiry Scan Timing ererereeeee 125 Set Encryption Authentication Pin Code 125 Manage Security Modes ee 125 Read Module Version 0 0 0 cece eee eee eee 126 Read Local Device Address ee 127 Set Shutdown Timing reeeee 127 Clear Link Key Table c erre RR ER 127 Understanding Adapter States or Modes
133. te This function is not supported in DBCS Format Decimal Hex ASCII 27 33 n 1B 21n ESC n 6820 Series 80 Column Printer User s Manual 53 Chapter 4 Control Code Definitions 54 Valid combinations of the values in the following table include any combinations except that Pica cannot combine with Elite Example Pica Compressed Italic Underlined by adding values 00h 04h 40h 80h which results in C4h for the value of z Master Select Values Hex Value Mode 00h Pica Olh Elite 04h Condensed compressed 08h Emphasized 10h Double Strike 20h Double Width expanded 40h Italic 80h Underlined The following print conflicts occur between modes A mode in any column takes precedence over all modes in the columns to its right Print Conflicts 1 2 3 Elite Emphasized Compressed The following print modes can be combined producing different pitches Print Modes Pitch Mode 5 cpi Expanded 6 cpi Expanded Elite 8 58 cpi Expanded Compressed 10 cpi Pica 12 cpi Elite 17 16 cpi Compressed 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Select Pica Pitch Select a character pitch of 10 cpi characters per inch factory default This also cancels Elite pitch AB Note This function is not supported in DBCS Format Decimal Hex ASCII 27 60 1B 50 ESC P Select Superscript Mode Prints all subseguent characters in approximately 2 3 the normal height in the
134. te Printer to update the fonts in the printer with those in the Fonts Selected for Update list The Update progress bar indicates the progress as the control program or fonts are written to the printer Check the Include program control update check box to include the printer control program when updating the printer 6820 Printer Configuration Utility Fonts and Control Program Dialog Fonts Available For Update Fonts Selected for Update NFTOOOOO MOD 28160 NFTO0437 MOD 6400 NFT00932 MOD 254976 NFTO0936 MOD 261743 SUE NFTO0949 MOD 114432 NFT00000 MOD 28160 COM Port t NFT00950 MOD 447183 fe TOS 1218613 E Get Printer Fonts Space Needed bytes Space Remaining bytes Update Printer 1112894 420352 Beginning the Font update process Formatting printer Flash For Font update Done Setting printer Fonts Updating font NFTOODO0 on printer Update progress Font NFT00000 successfully added to printer Setting printer Fonts Done Update process completed Note You only need to update the control program when new versions of the control program are released 6820 Series 80 Column Printer User s Manual Chapter 3 Configuring the 6820 Printer Default Printer Settings Default Printer Settings Settings Value Zero Print Option Print zeros without a slash Auto Feed Configuration CR carriage return at end of line without line feed Protocol NPCP
135. ted CRC is compared to the CRC embedded in the program module The results of this test are printed on the self test report Font Module Verification A CRCis performed on the font modules which are loaded into writable flash font memory The calculated CRC is compared to the CRC embedded in the program module Results are printed on the self test report A2D Check Current reading of the A2D sources are performed and the results are printed on the self test report Nonvolatile Diagnostic Memory Verification A CRCis performed on the area of the nonvolatile diagnostic memory that has a CRC over it Results are printed on the self test report 6820 Series 80 Column Printer User s Manual 85 Chapter 5 Troubleshooting and Maintaining the 6820 Nonvolatile Diagnostic Memory Update The nonvolatile diagnostic memory is updated from the nonvolatile diagnostic memory data shadowed in memory Performing a Printer Self Test Initiating a Self Test While the printer is idle or in Suspend mode press the Line Feed and Set Page buttons simultaneously to start a self test Terminating Self Test Press the Line Feed and Set Page buttons simultaneously to manually terminate a self test Running the Self Test Perform a self test to verify printer functions and provide reporting of printer diagnostics The self test performs a series of internal diagnostics and prints the results When the self test begins the beeper sounds fo
136. ted in this appendix and the Bluetooth Configuration Utility which is available from Intermec Product Support 6820 Series 80 Column Printer User s Manual 119 Appendix B Bluetooth Configuration Commands and Specifications Using Configuration Commands All printable characters can be entered directly via the keyboard Any non printable characters are entered in binary data format Numbers are in decimal format except numbers with e anh suffix are in hexadecimal e a Ox prefix are in hexadecimal e a b suffix are in binary Binary data format is any non seven bit ASCII data to transmit to the module is encoded in the Internet percent notation Any hex byte to transmit is preceded by the sign and encoded in hex ASCII To send the value OxF5 the F5 bytes are transmitted The character is always transmitted as 25 Thus a Bluetooth address could transmit as 00 E0 03 45 F4 6D Generic format command character gt lt command type gt lt command payload gt lt CR gt command character is one character from the set A Z command type is one character for the set 0 9 command payload is variable in length CR is the command terminator The command payload is formed from printable ASCII characters from the code range 0x20 to Ox 7E Codes outside of this range are escaped using the percent 76 character followed by two hexadecimal digits The percent character is
137. ted under the printer mechanism Note The printer models are shown on page 7 The discharge of electrostatic energy accumulated on the human body clothing or other surfaces can damage or destroy the printhead or electronic components used in this printer Avoid FollowEsp touching the electrical connectors while unpacking or setting up Procedures your printer 6820 Series 80 Column Printer User s Manual Chapter 1 Using the 6820 80 Column Printer Guidelines for Operating the Printer Make sure that your mobile computer remains connected to the printer when printing or operating Keep the printer cover closed except during maintenance or when loading paper Make sure the paper is properly installed in the paper tray or dashboard mount e Disconnect the printer power cable when jump starting the vehicle Make sure your printer is loaded with paper before communicating with your mobile computer Do not spill liquids or food crumbs into the printer Do not use solvents or abrasive cleaners on the printer Do not rest objects on under or against the printer Ifthe printer is attached to a vehicle electrical system do not start or stop the vehicle engine while you are printing Do not overload the paper tray or paper jams will occur Understanding the Control Panel The printer control panel has four status indicators in the top row and three buttons in the bottom row Three status indicators blink whe
138. the Intermec web site click Support gt Returns and Repairs gt Repair Locations For technical support in South Korea use the after service locations listed below AWOO Systems 102 1304 SK Ventium 522 Dangjung dong Gunpo si Gyeonggi do Korea South 435 776 Contact Mr Sinbum Kang Telephone 82 31 436 1191 Email mjyun awoo co kr IN Information System PTD LTD 6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu Daegu City Korea E mail jmyou idif co kr or korlim Ogw idif co kr 6820 Series 80 Column Printer User s Manual xiii Before You Begin Who Should Read This Document This user s guide provides you with information about the features of the 6820 Series printers and how to install configure operate maintain and troubleshoot them Related Documents The Intermec web site at www intermec com contains our documents as PDF files that you can download for free To download documents 1 Visit the Intermec web site at www intermec com 2 Click Support Manuals 3 Use the Product Category field the Product Family field and the Product field to help you locate the product whose documentation you want to download Patent Information This product is protected by one or more of the following United States patents 5 581 293 5 613 790 5 927 876 6 088 049 6 345 920 There may be U S and Foreign Patents Pending xiv 6820 Series 80 Column Printer User s Manual Using the 6820 80 Co
139. the adapter described later Bluetooth Adapter States or Modes HHC A B HHC DTR State State mode pin pin Comments 1 Bluetooth printing 0 0 Bluetooth printing Bluetooth self test 2 Pass through printing 0 1 Printing from 700 Series or CK60s allowed to pass through the Bluetooth adapter 3 Bluetooth 1 0 Reconfiguring Bluetooth module via 700 reconfiguration Series or CK60s 4 Bluetooth programming X X Programming Bluetooth module via cabled programming cable 128 State 1 In addition to allowing normal Bluetooth printing this state also allows for a 700 Series or CK60 in the terminal holder to perform a Bluetooth self test State 2 is a Transparent Pass Through mode available for all 700 Series and CK60s During this mode the Bluetooth module is shut down and does not communicate State 3 Bluetooth reconfiguring using a 700 Color 730 740 741 750 751 760 761 or CK60 This state is unavailable when a 700 Monochrome 705 710 720 is used since the A B pin is unavailable State 4 allows for programming the Bluetooth module via its SPI pins This state is also used for manufacturing tests To be in this 6820 Series 80 Column Printer User s Manual Appendix B Bluetooth Configuration Commands and Specifications state the 700 Series or CK60 must not have an open terminal holder COM port and the specially designed programming adapter must be engaged The interfaces on the Bluetooth adapter that allow for the dif
140. ting each dot twice with the second dot slightly to the right of the first dot Factory default disables emphasized mode Note This function is not supported in DBCS Format Decimal Hex ASCII 27 69 1B 4B ESC E Cancel Emphasized Print Mode Cancels emphasized print mode Note This function is not supported in DBCS Format Decimal Hex ASCII 2770 1B 46 ESC F Define Intercharacter Space Defines the amount of space to the right of each character in addition to the space allowed in the character design The variable n represents the number of units of space with each unit equal to 1 120 of an inch Range of values for n is 0 63 with a factory default of 0 Format Decimal Hex ASCII 2732n 1B 20n ESC SP n 6820 Series 80 Column Printer User s Manual Chapter 4 Control Code Definitions Select Italic Mode The text nongraphic characters are italicized Factory default disables italic mode Note This function does not work well with DBCS or alternate Single oO Byte Character Sets SBCS Format Decimal Hex ASCII 2152 1B 34 ESC 4 Cancel Italic Mode Cancels the italic mode Note This function does not work well with DBCS or alternate Single x Byte Character Sets SBCS Format Decimal Hex ASCII 27 53 1B 35 ESC 5 Master Select Allows you to specify a combination of print modes The variable n is determined by combining values for the desired modes by adding them together log No
141. ults Function Carriage position Character set Default Value At left margin Normal not user defined Code page 0 Codes 128 255 Disabled Condensed compressed Disabled Double Strike Disabled Double Wide Disabled Emphasized Disabled Graphics mode Not selected Half Speed printing Disabled Intercharacter space Zero 0 International character sets Disabled Italic Disabled Justification Left justification Keyboard printer Enabled Language USA Line Spacing 1 6 inch Margin left 0 Margin right 80 MSB control Disabled NLQ Disabled Page length 11 inch 66 lines with Pica pitch Paper end sensor Pitch Enabled Pica 10 characters per inch Power off sleep timer 10 seconds Printer Code Area Expansion Disabled Printing direction Top down bidirectional Redefinition of graphic modes Disabled Skip over perforation Disabled 6820 Series 80 Column Printer User s Manual 143 Appendix C Cross Reference Tables Factory Installed Printer Defaults Function Default Value Subscript Superscript Disabled Tabs horizontal Set to default tabs every 8 column Tabs vertical 1 line feed each tab channel 0 Top of form Set to current line Underline Disabled Unidirectional printing Disabled bidirectional User defined character set Removed The settings in the previous table are installed in the printer at the factory To restore the printer to these defaults see Using the Reset Button on page 5 for
142. urity modes 125 module version read 126 operating modes 121 page scan timing specify 124 guery mode commands 122 set class of device service field 123 set local Bluetooth device name 123 set service name 123 shutdown timing set 127 using 120 bottom up printing control code select 42 buffer 10 36 print image 36 buttons Form Feed 4 Line Feed 4 Set Page 4 using 4 C cables 15 pin to 25 pin 98 25 pin to 15 pin 101 25 pin to 25 pin 99 9 pin to 15 pin 100 data communications 102 cancel line control code 38 carriage return control code 38 150 case cleaning guidelines 103 cleaning inside 104 cleaning outside 104 character sets Chinese 61 Chinese Big 5 61 double byte defined 61 Greek 64 Hebrew 62 international 62 Japanese 61 Korean 61 multi byte defined 61 national character set select 62 single byte defined 61 character style and test mode functions condensed character mode select 48 character style and text mode functions condensed character mode cancel 48 double strike mode cancel 49 double strike mode select 49 double wide print cancel 51 elite pitch select 51 emphasized print mode cancel 52 emphasized print mode select 52 intercharacter space define 52 italic mode cancel 53 italic mode select 53 pica pitch select 55 subscript mode select 55 subscript superscript mode cancel 56 superscript mode select 55 underline mode cancel 56 underline mode select 56 cleaning printer ribbon 105 Code

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