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1. Supra eKEY Application Software The eKEY application allows the user to e Obtain the listing keys from an iBox e Open the shackle on a iBox to place it on a listing or remove from a listing e Manage and view the iBox inventory and change iBox settings e Read an iBox to view showing history e View showing notices and messages e View MLS information and roster only for eKEY Professional subscribers Figure 1 eKEY Basic Home Screen eKEY Basic eKEY Basic Obtain Key Open Shackle Inventory SupraWEB oa Add Keybox Read Activity Update Key Flashlight Messages Settings eKEY Pro Demo Chapter 1 Introduction Figure 2 eKEY Professional Home Screen eKEY Professional 0 eKEY Professional Obtain Key Open Shackle Inventory Add Keybox Read Activity Messages Listings Roster Hotsheets News SupraWEB a e Showings Update Key Market Area Flashlight Settings The eKEY software connects regularly to the Supra network using the Apple device s cellular Internet service or Wi Fi connection During the first eSYNC of each day the eKEY software sends showing data to the Supra network updates the eKEY to access the iBox and receives messages and showing notifications In addition for eKEY Professional subscribers the MLS listing and roster data are updated Supra eKEY Fob The Supra eKEY Fob is a device used to translate the Bluetooth signal from the Apple device to an infrared signal that can be recognized by the iBo
2. Supra eKEY for Apple Products User Manual Copyright Disclaimer Trademarks and patents Intended use Rules and regulations relating to the use of the service O 2013 United Technologies Corporation All rights reserved Rev 05 April 2013 The information in this document is subject to change without notice UTC Fire amp Security Americas Corporation Inc UTCFS assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities losses or risks personal or otherwise incurred as a consequence directly or indirectly of the use or application of any of the contents of this document For the latest documentation contact Supra or visit us online at www supraekey com This publication may contain examples of screen captures and reports used in daily operations Examples may include fictitious names of individuals and companies Any similarity to names and address of actual businesses or persons is entirely coincidental Supra eKEY and iBox are registered trademarks of UTC Fire amp Security Americas Corporation Inc iPhone is a trademark of Apple Inc registered in the U S and other countries Google Maps is a trademark of Google Inc Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products Use this product only for the purpose it was designed for For the latest product information c
3. Change BOX Settings NP 24 Chapter 4 MLS Listings and Roster nxrnnnrnnnrnnnrnnnnnnnnnnnnnnnnnnnnennnennnennnnnnnnr 26 KEY PN Merc nee ede werent ae 27 Settings Tor GREY Premesslorial seuosie stent kk err eid kK K k anis 27 HSS arken 28 Market Area rrrnnnrnnnnnnnnnrnnnnrnnnnnnnnnnnannnnanennannnnnnnnnnnnnanrnnanennnnennssennsrnnnsrnnnnrnnnnnnnnnnnnene 28 DCS LASTING NE ETT 30 VEN Cie TT 30 Del l EN 35 FSO i c 36 VIEW EE EE EN EE NS 36 PEER Eee ET 37 Chapter 5 Showing Activity ennrnnnennnennnernnnnnnnvnnnnnnnennnnnnnennnnnnnnnnnnennnennnnnnnen 38 Showing SA ee 39 MOE TRG DOIN MENT IR TR 39 Showing Notifications Messages rrrrrrrnrrrvrnrnnrrervrnnrrrenrnnnrrnnrnnsrennnnnsrennnnnesrennnsresnnnnn 39 Showings Activity on Apple Devices hi kk nennen 41 Disable eKEY Showing Notifications ccccccccccsssececceeeececseeeeeeeseeeseessesseeessensesenes 42 Vofo re EEE al EEE EN 42 Chapter 6 Support and Troubleshooting 43 JE J oJ jj RE E er a eee memo errr om MEME 44 He Ta MOAN REE EN E 44 Help Screens l kk KEK K k K k KK K KEK K KK k KK KK KK A KK KK 45 Preface The Supra eKEY for Apple Products User Manual includes an overview of the Supra eKEY application software and detailed instructions explaining how to set
4. remove it completely from the iBox device For a classic iBox the shackle pops open To remove the shackle completely perform steps 1 6 while providing upward pressure on the shackle Select the eKEY icon to open the eKEY application Select Open Shackle Enter the shackle code Select a Reason and press Save po Il Select Begin and connect the eKEY Adapter to the Apple device or turn on the fob Note If Adding a New Listing is selected the Assign Listing box appears Figure 18 Open Shackle Home Open Shackle Release Shackle Shackle Code 2 5 Success H The battery in the KeyBox is at Reason Select a reason Add to Inventory mx 60 Please enter your shackle code Chapter 3 20 Access iBox 6 For an iBox BT LE using Bluetooth possible with some Apple models press up on the bottom of the iBox device to turn on Bluetooth For an iBox BT LT iBox BT or classic iBox using infrared point the infrared port on the adapter or point the fob at the infrared lens on the iBox 7 For an iBox BT and iBox BT LE press down on the shackle with one hand while supporting the bottom of the iBox device with the other hand Then pull up on the shackle to remove it completely from the iBox device For a classic iBox the shackle pops open To remove the shackle completely repeat steps the above steps 1 6 while providing upward pressure on the shackle 8 Upon success the shackle releases an
5. Authorize eKEY Screen Authorization Code O 00570 65658 12867 13844 09131 Version 1 3 7 688 If you do not have an authorization code please contact your Board MLS Association for Activate e KEY assistance Demo Mode Existing Supra customers may click Activate eKEY to get started If you are not a current eKEY subscriber you may launch demo mode to evaluate this product Chapter 1 6 Introduction Customize PIN Customize the PIN code to use with the eKEY software Customize the PIN 1 Using a computer navigate to www supraekey com 2 Select SupraWEB Login for Real Estate Agents 3 Enter the user ID and password and select Submit Note To register for a single sign on SSO user ID and password click the Register button to register for a login 4 Select Change PIN Figure 5 Change PIN Code Screen Change Your PIN Code Your PIN gives you secure access to Supra keyboxes Please memorize your PIN or keep it in a safe place Your PIN must be 4 numeric digits Change PIN Code Current PIN New PIN Confirm New PIN Save Cancel Enter the current PIN code Enter the new PIN code and re enter to confirm Select Save Verify cell or Wi Fi coverage EE On the Apple device select the eKEY icon to open the eKEY application Audio and Vibrate Settings The eKEY software uses several audio tones along with messages on the screen to communicate the status of iBox operations
6. application software allows access to the classic iBox iBox BT and iBox BT LE to release the key container release the shackle e change the iBox settings e read the showing history stored in a iBox Figure 10 Supra iBox Devices Shackle Shackle Bluetooth signal Infrared lens iBox BT LE iBox BT Classic iBox iBox BT LE The iBox BT LE and some newer Apple models communicate using Bluetooth iBox BT Classic iBox technology Press up on the bottom of the iBox BT LE to turn on Bluetooth and begin an operation The iBox BT communicates with Apple devices using infrared technology The Supra eKEY Fob or Adapter is required to access the iBox BT with all Apple devices The fob translates the Bluetooth signal from the Apple device into an infrared signal that can be understood by the iBox BT The distance between the fob and the infrared lens on the iBox should be less than a foot Direct sunlight can interfere with the infrared communication and shading the area between the fob and the iBox BT may be required The classic iBox communicates using infrared technology The Supra eKEY Fob or Adapter is required to access the iBox with Apple devices The distance between the fob and the infrared lens on the iBox should be less than a foot Supra eKEY Fob The eKEY application uses the eKEY Fob as a Bluetooth to infrared translator to communicate with iBox devices Some Apple devices may require pairing with the
7. from the eKEY software on the Apple device 1 Open the eKEY application 2 Select About 3 Select the phone number shown in the Support Information section to call Support Figure 42 Contacting Support Model B Serial Number 20100000010 Firmware Rev Hardware Rev Upgrade Firmware Support Information Phone 877 699 6787 Web www ekeymobile com help Email ekeysupport fs utc com Training Library Another great resource for assistance with the eKEY software is our training library available to all agents Access the library 1 Go to www supraekey com 2 Scroll down and click the Customer Support link Training available here is periodically updated so bookmark this page for future reference Chapter 6 45 Support and Troubleshooting Help Screens Help information is provided in the eKEY software Select the Help icon on the second page of the eKEY software menu screen to access the help information Figure 43 Help icon In addition several screens throughout the eKEY software have an shown in the upper right corner Select the i for help Scroll through the different categories to see more
8. market area first then view listings on the device Change the market area as often as needed Important Active cellular or Wi Fi coverage is required to define the market area and download listings Once the listings are downloaded cell or Wi Fi coverage is not required to view them Tip Select only commonly used listings for the market area to speed up listing searches and updates If the market area is not set up after the Listings icon is selected a prompt to configure the market area will display Set up the market area 1 Open the eKEY application 2 Select the Market Area icon 3 Select Area Class Status and a Price range to choose the market area At least one Area Class and Status selection is required 28 Chapter 4 29 MLS Listing and Roster Figure 26 Configure Market Area Cancel Market Area Select Class Area 2 of 9 Commercial Industrial Ocean Salem Multi Family Class 1 of 5 Rental Residential Status 1 of 3 Vacant Land Active Price Range 0 Unlimited Clear All Select All 4 Select Save 5 Enter your 4 digit PIN code to save the market area and select Begin 6 Select Download to download the listings in the market area to the Apple device Figure 27 Downloading Listings Your market area has been updated Market Area 3236 of 4753 Would you like to download your Update Key new listings ATTENTION Do not close eKEY during update Not
9. service In order for an update to occur Apple device is powered on cell or Wi Fi coverage e good standing with the Association or Organization e good standing with Supra To see if the eKEY software is expired open the eKEY application The Update icon shows a red X through the icon when it is expired Figure 7 Key Expired Icon for eKEY Basic and eKEY Professional Main Menu eKEY Basic eKEY Professional Obtain Key Open Shackle Inventory Obtain Key Open Shackle Add Keybox ivit Listings Messages settings Market Area The eKEY software will not update if the automatic update in the eKEY software is turned off the Apple device is turned off or out of cell or Wi Fi coverage The next time the eKEY application is opened it will verify cell coverage and atempt to update Manual Update If the eKEY software is expired and the Apple device has cell or Wi Fi coverage perform a wireless manual update 1 Verify cell or Wi Fi coverage 2 Select the eKEY icon to open the eKEY application If the eKEY software is expired and the device is out of cell or Wi Fi coverage manually update by obtaining and entering an update code 9 Chapter2 10 Updating Obtain an update code from SupraWEB 1 Goto www supraekey com and click SupraWEB Login for Real Estate Agents 2 Enter the user ID and password and click Submit Note For setup purposes only the first login requires the key serial number user ID and association
10. the infrared lens on the iBox The iBox reads and delivers the showings to the Apple device then number of showings in the iBox are displayed Select Done to view the showings Select a listed showing to view the detailed information Select the phone number to call the showing agent Figure 22 Keybox Activity Home Keybox Activity Back Activity Details PLAGMANN TRACI 07 01 2010 01 21 PM Details ANDREWS TESS 07 01 2010 01 14 PM ANDREWS TESS 07 01 2010 01 10 PM PLAGMANN TRACI 06 29 2010 01 51 PM PLAGMANN TRACI 04 26 2010 10 38 AM PLAGMANN TRACI 04 26 2010 09 38 AM Kaye Houk 5035898639 03 11 2010 01 54 PM MEACHAM SHIRLEY 12 30 2008 02 34 PM MEACHAM SHIRLEY Delete All Delete Timestamp 07 01 2010 01 14 PM Keybox 51105788 Key 5025250 Agent ANDREWS TESS Phone 503 581 9101 View Showing Activity After an iBox is read the showing activity is stored in the iBox and can be viewed at any time View showing activity 1 Pp xm s IS Open the eKEY application Select Inventory Select the iBox from the list Select Activity Select a showing to view detailed information about the showing Chapter 3 24 Access iBox Delete Showing Activity Delete an iBox showing activity stored in the Apple device 1 2 9 4 Open the eKEY application Select Inventory Select the iBox from the list Select Activity e To delete all of the showing activity for the iBox select the Menu butt
11. the settings in the iBox The iBox device must be present to add it to the inventory Release the shackle on an iBox and the iBox is automatically added to the inventory unless the toggle Add to inventory is off Add an iBox to inventory Open the eKEY application Select Add Keybox Enter the shackle code and select Begin Connect the eKEY Adapter to the Apple device or turn on the fob pU xm oS spes xs For an iBox BT LE using Bluetooth possible with some Apple models press up on the bottom of the iBox device to turn on Bluetooth For an iBox BT LT iBox BT or classic iBox using infrared point the infrared port on the adapter or point the fob at the infrared lens on the iBox Upon success the iBox is added to inventory on the eKEY software The iBox is added to inventory at SupraWEB during the next eKEY update Immediately update the iBox inventory at SupraWEB 1 Press Done to go to the Keybox Details screen 2 Press Home to return to the main eKEY screen 3 Select the Update icon to update the iBox inventory at SupraWEB Once eKEY has completed the update the new iBox is added to inventory on SupraWEB Figure 20 Add Keybox Add Keybox Shackle Code Please enter a shackle code Chapter 3 22 Access iBox Delete an iBox from Inventory 1 Open the eKEY application 2 Select Inventory 3 Select the iBox from the list 4 Select Delete 5 Select Yes to confirm After confirming t
12. to the listing agent If Ignore is selected no feedback is sent to the listing agent Select Leave Feedback to enter feedback information to send to the listing agent For example select where you heard about the listing the level of interest in the property whether the listing price is within the buyer s range and enter any notes about the showing Figure 16 Leave Feedback Feedback Summary Keybox ID 51105788 Date 06 30 2010 08 26 AM Questions Source My Recommendation gt The listing agent has requested that you leave Interest Moderate Druvan UII UND prope Price No Answer gt Leave Feedback Notes Ignore might have an offer Will be calling you The feedback is delivered to the Supra network the next time the eKEY software updates The listing agent can view the feedback at SupraWEB Only the listing agent can activate or deactivate the feedback setting in an iBox see Change iBox Settings on page 24 Showing Hours iBox devices can be set to allow 24 hour access or timed access for specific hours To determine the timed access hours preset for iBox devices in the area contact the Association or MLS Showing hours are in standard time If the area observes daylight saving time the actual access hours are one hour later than the hours set in the iBox during daylight saving time For example if an iBox is set for access from 8 a m to 9 p m Standard Time during dayli
13. up the eKEY application software e how to update the eKEY app to access an iBox how to access an iBox e how to view MLS listing and roster data e how to view showing activity There is information describing how to contact technical support For specific information about an Apple device refer to the documentation that was provided with the iPhone iPad or iPod For additional information on using the Supra eKEY software visit www supraekey com and click on the Customer Support link The following conventions are used in this document Menu items and buttons Italic Emphasis of an instruction or point special terms File names path names windows panes tabs fields variables and other GUI elements Titles of books and various documents Blue italic Electronic version Hyperlinks to cross references related topics and URL addresses Monospace Text that displays on the computer screen Programming or coding sequences Safety Terms and Symbols These terms may appear in this manual A CAUTION Cautions identify conditions or practices that may result in damage to the equipment or other property Chapter 1 1 Introduction Chapter 1 Introduction This chapter provides an overview of the eKEY application software and explains how to set up the eKEY software In this chapter eKEY OVeLIVIGOW iisxsaaxintatnxrxbnsExNEFE cupEENEI NEUEM EFEN DI AA AA AA AA AA AA WAA AA AA AA AA NN EE WAAR A n 2 FUNN 2 Supra SKE Y App
14. 11 Country Ln Ocean 505 Country St Ocean 712 Country Town Rd ajw e R T vjujtjo P 215 000 Active 219 000 Active 237 900 Active 299 000 aJ s p r e lt TEENE Hotsheets Listings 622 Country Blvd Ocean 511 Country Ln Ocean 505 Country St Ocean 712 Country Town Rd Ocean m T22 Country Town Rd Ocean 8808 Country Town Rd Ocean Quick Search Chapter 4 MLS Listing and Roster 215 000 Active 219 000 Active 237 900 Active 299 000 Active 449 000 Active 725 000 Active Hotsheets displays new listings or listings that have had a change to their price or status in the last three 3 days Display listings in the market area that are on the Hotsheets 1 Open the eKEY application 2 Select the Hotsheets icon and the Hotsheets listings within the market area are displayed Note Another option is to select the Listings icon and then select Hotsheets 3 Select a listing to view detailed information Figure 30 Hotsheets List and Hotsheets with a New Price ab db x I I 4 4 e e e o o A A A A 4 I I o Hotsheets ALE zar e 511 Kevan Dr K15 Bellvue Dayton Area 1300 Keean Ave K15 Bellvue Dayton Area 622 Keisa Pkwy K22 Owen Cty 105 UFallen Ln K02 Bromley Ludlow Area 13 Kawika St K03 Kentonvale Latonia 1313 13th Ct K14 Newport 1291 Wickham Rd K01 Covington North 88 BlountSpears Ln K27 Harris
15. Ct Price Beds Baths Area Status Class Listing Agent Phone MLS 3047271 304 000 4 2 00 Ocean Active Hesidental 800 500 1111 o Search Results MLS 3047271 Details Type m Single Family Munip Stafford Twp Sq Ft 2625 Style WtrFnt Bsmnt 34 Story End Unit No Yes ListDt 01 17 11 Firepl Yes MLS 3047271 o Search Results Show All Nego thru LB Appointment Only Must HUCI WaterHeater Tank CL CentralAir HT Forc PubRmk PRICE REDUCED Location is the key to this beautiful end unit townhome in the conveniently located Island Crest Develoment Email Listing Chapter 4 34 MLS Listing and Roster From the detail view Select an agent name to view detailed information about the agent Select an address to view a map to the listing in Google Maps Call the listing agent by selecting the agents phone number Email the listing agent by selecting the agent s email address Figure 34 Map view T Q 2 Lu m Saved Searches Saved searches are custom searches that are saved Tapping a saved search runs the search and returns the results Create a saved search 1 P 3 4 Tip E Open the eKEY application Select the Listings icon Select Custom Search Select the criteria to search To clear any search criteria entered select Clear All at the bottom of the screen Select Save Enter a
16. Not to i destroy alter reproduce modify adapt translate reverse engineer de compile disassemble or tamper with the Key or knowingly or unknowingly allow anyone else to do so or ii provide or otherwise make available the software or any part or copies thereof to any third party To notify your Organization or UTCFS within forty eight 48 hours if the Key is lost or stolen To follow all additional security procedures as specified by your Organization and To safeguard the code for each Keybox from all other individuals and entities whether or not they are authorized users of the service Keybox Authorization Before a Keybox is installed or used on any piece of real property the prior written authorization to install or use a Keybox must be obtained from the property owner as well as from any tenant s in possession of the property if applicable Extreme care shall be used to ensure that all doors to the listed property and the Keybox are locked All owners and or tenant s of real property shall be informed that the Keybox is not designed to be or intended as a security device Table of Contents ciel ERR V Safety Terms and SymbolS TRE EL V Chapter 1 Introduction ranennnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnennnennunnnunnnnnnunnnennnnnnnnnnunnne 1 OKEY OVBEVIOW seere erates 2 Fe 2 Supra eKEY Application Software 2o inr nera Eua na bey abc crx eu uota ro auper ur a capax KK KK AA 2 SUDId ONE Y PO eese M a 3 Supra eKEY Adapt
17. Now Download Downloading Listings 84 Chapter 4 30 MLS Listing and Roster Update Listings Once market area is set up the listings and roster are updated once daily the first time the eKEY application is opened each day see Chapter 2 Updating on page 6 Important The listings are pulled from the MLS to the Supra network daily Updating the eKEY software more than once a day will not update the listings View Listings There are several ways to view the MLS listings in the eKEY software Quick Search Search for listings by address zip code or MLS ID number Custom Search Search for listings that match specific criteria Hotsheets View Hotsheets listings My Listings View personal listings Saved Searches Create and save custom searches Figure 28 Listings Options Listings P Quick Search P Custom Search e Hotsheets V My Listings Saved Searches Quick Search Quickly search for listings by entering part or all of a street address or MLS ID or by zip code Quick search of the listings in the market area 1 2 3 4 Open the eKEY application Select the Listings icon Select Quick Search Enter part or all of street address zip code or MLS ID number and the listings that match are displayed in ascending price order Select a listing to view detailed information Figure 29 Quick Search Listings Quick Search Q country 622 Country Blvd Ocean 5
18. Tunes account An internet and a data package or Wi Fi are required to use the Supra eKEY software Install the eKEY software on the Apple device 1 On the Apple device select the App Store icon 2 Select Search and search for Supra eKEY 3 Select the Supra eKEY application 4 Select the FREE button and then select INSTALL After the software is installed the eKEY icon is shown in the list of applications on the Apple device Figure 3 eKEY Icon EEE Ane 7 ac ie oS OG v D T n 5 B N AR Flixster Fandango Chapter 1 5 Introduction Authorize eKEY The eKEY software must be authorized before it can be used To authorize the eKEY software a 30 digit Authorization code is required New eKEY users can obtain an authorization code from the Association Board MLS For existing eKEY users log into SupraWEB and select the Authorization Code link to obtain an authorization code Demo mode is available for customers who have not yet subscribed to the eKEY service Use the Demo mode to view the eKEY software only no interaction with the iBox is possible in this mode Authorize the eKEY software 1 2 3 4 Select the eKEY icon to open the application Select Activate eKEY Following the onscreen prompts to enter the 30 digit Authorization code Select Authorize The eKEY app will use the Apple device to automatically connect authorize and update the eKEY app to access iBox devices Figure 4
19. able the automatic showing notifications Disable the automatic showing notification 1 Open the eKEY application 2 Select Settings Note With eKEY Professional the Settings icon is on the second page of icons 3 Turn the eKEY Notifications option off 4 Select Home to return to the eKEY menu Figure 41 Disable eKEY Notifications Settings Basic Automatic Update eKEY Notifications Vibrate Feedback Enable CBS Input Professional Download Listings Download Roster Update Listing ID Update the listing ID whenever an iBox is placed on a listing or removed from a listing to keep the iBox showing reports accurate To update the listing ID when placing a keybox on a listing see Change iBox Settings on page 24 or enter the listing ID at SupraWEB by selecting the iBox from the Assign Listing link and entering the information 42 Chapter 6 43 Support and Troubleshooting Chapter 6 Support and Troubleshooting This chapter provides information to help troubleshoot problems and contact technical support for assistance with the eKEY software In this chapter TN 44 FACTO SCV 20 a a E EAEE A E 45 Chapter 6 44 Support and Troubleshooting Support Need assistance troubleshooting the eKEY software Support is available from 5 a m to 7 p m Pacific Time seven days a week Website http www supraekey com Email suprasupport Qfs utc com Telephone 077 699 6787 Fax 503 589 8677 Call Support directly
20. access The iBox serial number and shackle code are required to request the report Choose to request a voice or e mail report An email report is delivered to the email address on record with the Association or MLS Request an activity report from KIM voice 1 Call KIM voice at 888 968 4032 On the Apple keypad enter the eKEY software serial number and PIN code then press Select option 5 from the voice menu Press 1 for a voice report or 2 for an email report EL de Ue CI Follow the instructions to receive the report Showing Notifications Messages Showing notifications automatically display in the eKEY software whenever an iBox in inventory is shown Messages sent from Supra your Association MLS or your office broker also are automatically displayed Chapter 5 40 Showing Activity Figure 38 eKEY Notification eKEY Notification You have 1 showing Messages and showing notifications can also be viewed later View messages 1 Open the eKEY application 2 Select Messages The number of showings displayed is an accumulation of showings at your listings in the last 14 days Figure 39 Messages Messages Showings Received 3 Messa 07 01 2010 14 20 PM Welcome to eKEY Demo Mod gt 07 01 2010 14 20 PM Showings Activity on Apple Devices Chapter 5 41 Showing Activity With eKEY Professional service showing data is delivered to the eKEY software on the Apple device View showing activi
21. and alerts the Apple device when a new showing or message is recieved If an error occurs the Apple device will vibrate in addition to sounding a buzz tone The audio and vibrate feedback in the eKEY software can be disabled Disabling the audio or vibrate feedback in the eKEY software does not affect other Apple applications Chapter 1 7 Introduction Disable the audio or vibrate in the eKEY software 1 On the Apple device select the eKEY icon to open the eKEY application 2 Select Settings Note For eKEY Professional the Settings icon is on the second page of icons 3 Setthe Audio Feedback or Vibrate Feedback option to toggle on and off 4 Select Home to return to the eKEY main screen Figure 6 Disable Audio or Vibrate Feedback Toggle Settings Basic Automatic Update Location Tracking Audio Feedback Vibrate Feedback eKEY Notifications Enable CBS Input Professional Download Listings Chapter2 8 Updating Chapter 2 Updating This chapter explains how to update the eKEY software In this chapter Update Overview sicexwxueaxkrkxaDexES Ax ERE EUM RESAE ER RENE naa ak na naka naa na aa aa aa aa nanan aa aa a n 9 Ma GDA N O araa rh mm 9 UMN 11 Chapter 2 Updating Update Overview The eKEY software permission expires each night at midnight The eKEY software will update once daily when the eKEY application is opened The eKEY app connects to the Supra network using the Apple device s cellular or Wi Fi
22. ay 8 00 AM 9 00 PM gt p tm Program Table 1 Keybox settings and description Setting Description jjU j jj JjJt Timed Access Access Hours Listing Information Information about the listing update the listing ID listing date address MLS name client and occupant Business card Listing agent s business card information displayed to eKEY users when they open the iBox Agent Note Notes to the showing agent displayed to ActiveKEY and eKEY users when they open the iBox Listing Flyer Features or information about the listing displayed to eKEY users when they open the iBox Chapter 4 MLS Listing and Roster Chapter 4 MLS Listings and Roster This chapter explains how to set up the market area search and view listings create saved searches and search and view the agent roster In this chapter GKEYT PORS IN L 27 Settings for eKEY Professional eese eee enar 27 DSU 28 VE 28 E 1010 2 ES I e EEE 30 VISE GE TINGS EN EEE 30 BES R E l EE EE ee Jo JO EE 36 GET SOS EEE 36 Delete R EL 37 26 Chapter 4 27 MLS Listing and Roster eKEY Professional With the eKEY Professional software view MLS listing and roster information on the Apple device There are five 5 additional icons on the eKEY home screen for eKEY Professional e Market Area Define the listings to download and view on the Apple device e Listings Search and vi
23. d the battery level in the iBox is shown on the eKEY app After the first time the shackle is released a request to assign a Listing ID to the keybox is displayed If Assign is selected enter the listing ID for the iBox When the shackle is released the iBox device is automatically added to the inventory unless the Add to Inventory is toggled off The Keybox Details screen displays and the settings can be edited in the iBox Immediately after releasing the shackle the eKEY software connects to the network and sends the current inventory information about the iBox see iBox Inventory below iBox Inventory To view the iBox inventory select the Inventory icon on the main eKEY screen View iBox Inventory and Detail Information 1 Select the eKEY icon to open the eKEY application 2 Select Inventory and a list of the iBox devices are displayed If the iBox is assigned to a listing the listing ID number is shown in bold above the address 3 Select an iBox from the list to view detailed information Figure 19 View iBox Inventory Inventory inventory Keybox Details Q Summary 20053551 Serial 20053551 20056516 Program Date 05 14 2004 305473 51105788 Battery 92 52738378 Settings 680056 52738381 Shackle Code Require Feedback Require CBS Activity Delete Chapter 3 21 Access iBox Add an iBox to Inventory To receive real time showing notifications on the Apple device add the iBox to the inventory and edit
24. e button at the bottom of the screen Figure 31 Custom Search Cancel Custom Search Select search criteria Q A Burlington Cumberland gt Status Price 300 000 350 000 gt Class Beds Baths LAgent Clear All Back Search Results 1315 Motorless Dr Ocean 1641 N Olympias Rd Ocean 1967 Nuggettown Lp Ocean 4500 Admiral s Ln Ocean 5072 New Lacia Pl Ocean 5901 Marketless St Ocean 1001 Divas Dr Ocean 9730 Call Tag St Ocean 300 000 Active 300 000 Active 300 000 Active 300 000 Active 300 000 Active 300 000 Active 300 000 Active 32 Listing Details Chapter 4 33 MLS Listing and Roster Listings that match the search criteria are displayed in a list view The listings are sorted by price in ascending order Hotsheets listings are noted with a hotsheets icon Figure 32 Listing Search Results Search Results Back 1315 Motorless Dr Ocean 1641 M Olympias Rd Ocean 1967 Nuggettown Lp Ocean 4500 Admiral s Ln Ocean 5072 New Lacia PI Ocean L 5901 Marketless St Ocean 1001 Divas Dr Ocean 9730 Call Tag St Ocean O 300 000 Active 300 000 Active 300 000 Active 300 000 Active 300 000 Active 300 000 Active 300 000 Active 300 000 Active To view details about a particular listing select the listing Scroll down to view additional information Figure 33 Listing Detail View Search Results 326 Mauka Breeze
25. er kk k k KK kK K KK KK KK KAK KK KK KK KK KK KA 3 UME ape EE k nene d b binen b a kebk kad 3 ail yy e Dy DN N r r Dr rrr ee 4 EKET SN ener ene eee er ne xa sa dee kep kn eee We Ka ey Pr WG rey 4 install eKEY elici 4 PUTE GINE sr 5 C st mize Jr 6 Audio and Vibrate Settings ccccccccccsseseececeeseeeceseeeeceseeessenececseaeessseaeeeeseeseesessages 6 Chapter 2 VM 8 ef EO PTT UTE T eE R wida wa k d k w EEN i 9 Manual Update PEPPER RET EE ERE KIT 9 Automatic Update abre 11 Chapter 3 Access BR avse AA AKA AKA AA A AA A A AA KAK KAK AA KAK KAK KA RR A A 12 Dal DM NM r err r r r rrr 13 Supra eKEY NN 13 Supra eKEY AN de 15 Release the Key Container r arnrnnrnnnarrnrnnnnrnnrnnnnvnvnnnnnrnrrnnnsnnnrnnnsnnnnnsnnsnnnnsnernsnnnnsen 15 Place Listing Keys in the IB OX cc cavvewiescosiucxesantstyncescdusosasnsancsumecsuxeevovarcctassansezathedeascusd 16 FN RITE ETE DERE 17 SNE 17 Call Before Showing CBS EEE 18 Cooperating NIRE trernen renen 18 Release the Shackle Lunestad kaunbene 19 121 I NE PRE EE 20 View iBox Inventory and Detail Information i k 20 Add BOTN DOR sere 21 Delete an iBox from Inventory rrrrrnnrrrerrnnrrvrrrnnrrrrvnnnerennrnnerennnnsnssnnnnsnnennnnserennnnnssen 22 nisle PP r 22 View Showing Activity Me 23 Delete SHOWING KEN IY vasse Need 24
26. ew listings e Roster Search and view the agent roster e Hotsheets View Hotsheets listings e Showings View showing activity for your listings see Chapter 5 Showing Activity on page 39 Important A subscription to eKEY Professional service is required to view MLS data in the eKEY software Contact the Association MLS to change the subscription Figure 24 eKEY Professional Home Screen eKEY Professional Market Area Settings for eKEY Professional There are some settings available only for eKEY Professional subscribers View or change the eKEY Professional settings 1 On the Apple device open the eKEY application 2 Select Settings located on the second page of icons in eKEY Professional Chapter 4 MLS Listing and Roster Figure 25 eKEY Professional Settings Settings Basic Automatic Update Location Tracking Audio Feedback Vibrate Feedback eKEY Notifications Enable CBS Input Professional Download Listings 3 Set Download Listings to OFF to stop listings from downloading to the Apple device 4 Set Download Roster to OFF to stop the agent roster from downloading to the Apple device Listings With eKEY Professional service view MLS listings on the Apple device The listing information is downloaded to the Apple device the first the eKEY software is opened once per day Market Area The market area determines which listings are downloaded and viewable on the Apple device Define the
27. fob Chapter 3 14 Access iBox Figure 11 Supra eKEY Fob Pair the fob with Apple devices 1 On your Apple device select Settings 2 For an iOS6 device select Bluetooth For an iOS5 or earlier device select General and then Bluetooth oet Bluetooth to On Power on the eKEY Fob by pressing and holding the power button until the green light flashes 5 When you see Supra xxxx tap to connect example SUPRA K8BS Figure 12 Pair Bluetooth for eKEY Fob General Bluetooth Bluetooth SUPRA 677a Not Connected Now Discoverable Use the fob Start an eKEY operation Obtain Key or Open Shackle 2 When the eKEY software prompts press the power button until the green light flashes to power on the eKEY Fob 3 Point the fob at the infrared lens on the iBox Tip The distance should be less than a foot between the fob and the iBox to communicate Direct sunlight can interfere with infrared communication If required shade the area between the fob and iBox when they are communicating Chapter 3 15 Access iBox Supra eKEY Adapter The Supra eKEY Adapter enables the eKEY software to communicate with an iBox The adapter must be connected to the iPhone iPad or iPod to communicate with an iBox and does not have to be connected when not accessing an iBox To interact with an iBox connect the adapter to the Apple device When prompted by the software point the infrared port on the adapter towards the i
28. ght saving time the actual showing hours are 9 a m to 10 p m Set the iBox to allow 24 hour access or to limit access to during the timed access hours Customize the showing hours and set different access hours for weekdays Saturday and Sunday Follow the instructions on Change iBox Settings on page 24 to change the iBox showing hours Chapter 3 18 Access iBox Call Before Showing CBS Call Before Showing CBS allows the listing agent to control access by requiring the showing agent to call the listing agent to obtain a CBS code Every iBox contains a CBS code that can be enabled see Change iBox Settings on page 24 This code must be entered into the showing agent s key to open the iBox Contact the listing agent to determine if a CBS code is required to open an iBox If the iBox requires a CBS code the code must be entered into the eKEY software before releasing the key container and it must be entered each time the key container is released see Release the Key Container on page 15 Open an iBox that requires a CBS code 1 Follow the Release the Key Container steps 2 If CBS is required an error tone sounds and the CBS Required screen displays Enter the CBS code and select Continue Note To enter the CBS code before pointing the eKEY adapter at the iBox turn on Enable CBS Input in Settings and enter a CBS code before selecting Begin Figure 17 CBS Required CBS Required A CBS code is required t
29. he iBox is deleted from inventory on the eKEY software The iBox is deleted from inventory at SupraWEB during the next eKEY update Immediately delete the iBox at SupraWEB 1 Press the back arrow to return to the main eKEY screen 2 Press the Menu button 3 Select Update Key from the list to update the iBox inventory at SupraWEB After the key has completed the update the iBox is deleted from inventory at SupraWEB Figure 21 Delete iBox From Inventory inventory Keybox Details 6 summary Serial 20053551 Program Date 05 14 2004 Battery 92 Settings Shackle Code Require Feedback Require CBS Activity Delete Read Activity The iBox stores a showing record each time the key container is released The iBox records the date and time the property was shown and the showing agent s name key serial number and phone number View the showings that are stored in an iBox and display them on the Apple device by reading the iBox activity Chapter 3 23 Access iBox Read an iBox 1 pI GS JD Note Open the eKEY application Select Read Activity Enter the iBox shackle code and select Begin Connect the eKEY Adapter to the Apple device or turn on the fob For an iBox BT LE using Bluetooth possible with some Apple models press up on the bottom of the iBox device to turn on Bluetooth For an iBox BT LT iBox BT or classic iBox using infrared point the infrared port on the adapter or point the fob at
30. information The Apple device connects to the network and sends the showing information immediately after the Obtain Key function is complete Chapter 3 16 Access iBox Figure 14 Obtain Key Obtain Key Success Push up on the key container to release it Business Card Obtain Key Obtain Key PIN Code Please enter your PIN code Name Mary Smith Point Supra eKEY Adapter at keybox Office Home Realty Address 400 Park St City Salem State OR Place Listing Keys in the iBox The classic iBox key container holds up to three 3 listing keys The iBox BT and iBox BT LE key containers hold up to five 5 listing keys or two 2 gate cards and two 2 keys Before closing the key container verify that all items are well inside and the front is not bowing or bulging out Listing agents should always make sure there is a spare set of listing keys before closing the key container A Caution Do not place ID tags key rings or loose objects in the key container They can jam the container To close the key container align the key container to face you see the figure below Insert the key container into the bottom of the iBox and push up until it closes Figure 15 Key Container Chapter 3 17 Access iBox Feedback If the iBox is set to ask for feedback after a listing is shown a feedback alert screen is displayed after the key container is opened This gives an opportunity to provide feedback about the showing
31. lication Software rir tient etr tti Fra l a ooh adr 2 DOUDIQ ONE Y NG 3 Supra eKEY Adapter ccccccccccceecceeccnecceecseetsuecseessnecsueesuensuensnensnensnes 3 wc llJe_mwww aazwrz DUR EA 3 aieo m eoneaeaaneae 4 FET SETUD ee 4 FOTEN Ne 4 ALONZO GRE Voges nett rrr taU UM maa 5 eyek T N 6 Audio and Vibrate SettingS LLELULLLLLLL L LL EE 6 Chapter 1 2 Introduction eKEY Overview The eKEY application software allows the Apple iPhone iPad or iPod to access a Supra iBox placed at real estate listings There are three 3 different versions of the iBox that may be placed on listings depending upon the Multiple Listing Service MLS Association or Board The classic iBox reads an infrared signal only To access an iBox using infrared the Supra eKEY Fob or Adapter is required The iBox BT and iBox BT LE read infrared and Bluetooth signals In addition the iBox BT LE uses a low energy battery The fob or adapter is not required to access the iBox BT LE with some Apple device models Requirements e eKEY compatible Apple iPhone iPad or iPod to see which Apple devices are supported go to www supraekey com or click here e Apple iOS 4 or greater e Data plan on the Apple device or Wi Fi connection e Supra eKEY Fob or Adapter depending on the Apple operating system and the type of iBox
32. lters and displays the search results as the search criteria is entered The eKEY software will display the first name last name or office name of any agent that meets the entered search criteria Figure 36 Roster Search and View Roster Roster Q baker ADAMS EVERETT ED BAKER REALT BAKER JAI 7 HOMESTAR BROKE BAKER KEAN a INVESTMENT REA Enter one or more characters to search roster 1 514 Agents BAKER KEISA VALUE REAL EST BAKER ZAC T a SCOTT REAL EST BLOUNT KAL ED BAKER REAL ajw e R T v uj rjojP BA sipirje nis k t d zix civiBiNIME 2123 space 4 Roster entries with an email or phone a gt icon next to their name indicate email or phone information is available To view the detailed contact information select the agent e To contact the agent select the phone number or email address shown Chapter 4 37 MLS Listing and Roster Figure 37 Agent Details Roster Agent Details Agent Name LISA BAKER Phone 503 551 5555 Email Baker amp Value com Office Name VALUE REAL EST Phone 800 500 1111 Delete Roster Delete the roster off of the Apple device 1 On the Apple device open the eKEY application 2 Select Settings located on the second page of icons 3 Select Delete Roster 4 Select Yes to confirm to delete the roster Chapte
33. name for the search Select OK Chapter 4 35 MLS Listing and Roster Run a saved search 1 Open the eKEY application Select the Listings icon and the list of saved searches created is displayed Select the saved search and the listings in the market area that match the criteria selected for the saved search are displayed Figure 35 List of Saved Profiles Listings P Quick Search P Custom Search 7 Hotsheets V My Listings Saved Searches Anderson Cooper Edit or delete a saved search 1 2 3 4 Open the eKEY application Select the Listings icon and the list of saved searches created is displayed Select the arrow to the right of the saved search name Make any changes to the custom search and click Save or click Delete to delete the saved search Delete Listings Delete listings off of the Apple device 1 2 9 4 On the Apple device open the eKEY application Select Settings located on the second page of icons Select Delete Listings Select Yes to confirm to delete the listings Chapter 4 36 MLS Listing and Roster Roster The eKEY software provides a roster of the members in the Association Board MLS The roster data is updated during the first eKEY software update of any given day View Roster 1 On the Apple device open the eKEY application 2 Select the Roster icon 3 To search for an agent enter part or all of the agent s name The eKEY software automatically fi
34. nfrared lens on the iBox Tip When the adapter and iBox are communicating they should be less than foot between the eKEY Adapter and the iBox Direct sunlight can interfere with the infrared communication and shading the area between the fob and the iBox may be required Figure 13 Supra eKEY Adapter Key ring for easy placement i key chain iPhone connector Infrared port Release the Key Container Release the key container on an iBox device 1 22 E w N Note Select the eKEY icon to open the eKEY application Select Obtain Key icon Enter your PIN code Select Begin and connect the eKEY Adapter to the Apple device or turn on the fob For an iBox BT LE using Bluetooth possible with some Apple models press up on the bottom of the iBox device to turn on Bluetooth For an iBox BT LT iBox BT or classic iBox using infrared point the infrared port on the adapter or point the fob at the infrared lens on the iBox There are five 5 minutes after pressing Begin to aim the fob at the iBox or to push up on the bottom of the iBox BT or iBox BT LE This gives an opportunity to enter the PIN in the car and then walk up to the door Upon success press up on the bottom of the iBox to release the key container The key container will relock after 30 seconds If a business card agent notes or a listing flyer is programmed into the iBox the information displays on the Apple device Drag down to see any additional
35. o open keybox 51105788 Plaase contact the listing agent for this code O tt Cancel Continue Cooperating There may be an option to access an iBox in a neighboring Association MLS Check with your Association MLS to determine if there is a cooperating agreement in place Show listings in a cooperating area e The eKEY software must be programmed to allow access to iBox devices in cooperating areas e The cooperating Association MLS must give permission to update the eKEY for their area Chapter 3 19 Access iBox Your Association MLS can give permission to access cooperating areas into the eKEY software Once the programming is added to your eKEY software contact the cooperating Association MLS to receive permission to update your eKEY software for their system After both steps are completed and when the eKEY software does an automatic update it will update the primary system and the cooperating system If a manual update is performed to the eKEY software by entering an update code first update the primary Association MLS and then update the cooperating areas Release the Shackle Each iBox has a four digit shackle code that is used to release the shackle for placing it at a listing or removing it from a listing Release the shackle on an iBox Note Foran iBox BT and iBox BT LE press down on the shackle with one hand while supporting the bottom of the iBox device with the other hand Then pull up on the shackle to
36. on Cty 4301 Marksman Ave D Sore 79 900 Sold 79 900 Sold 79 900 Sold 79 900 Sold 79 900 Sold 79 900 Sold 79 900 Sold 79 900 Sold 79 900 MLS 3050148 Hotsheets Q 4277 New Penny Ln Price Beds Baths Area Status Class Listing Agent 335 000 4 2 00 Ocean Active Residental 31 My Listings My Listings displays all of the listings within the market area that was selected Display personal listings 1 2 9 Open the eKEY application Select the Listings icon Select My Listings and all of the personal listings within the market area that was selected are displayed Select a listing to view detailed information Custom Search MLS Listing and Roster Chapter 4 Search for specific listings in the selected market area For specific search results select additional search criteria and save the custom search Perform a custom search 1 2 3 4 Tip Open the eKEY application Select the Listings icon Select Custom Search Select the criteria for the selected search choose specific criteria from a list for some fields select a range or input specific text Select the search button in the upper right corner of the screen and all of the listings within the selected search criteria and market area are displayed Select a listing to view detailed information If the search returns more than 25 records tap the Load 25 Mor
37. on on the Apple device and select Delete All To delete a particular showing select the showing then select the Menu button on the Apple device and select Delete Change iBox Settings To change the settings of an iBox that is in the inventory the iBox is required to be present to save the new settings to it see Table 1 Keybox Settings and Description on page 25 The old shackle code is required to change the shackle code 1 2 0O N O p ou Open the eKEY application Select Inventory and an iBox inventory list displays Select an iBox from the list to view the settings If the iBox is not in the inventory see Add an iBox to Inventory on page 21 Select the field to change update the information and select Save Select Program Enter the shackle code for the iBox and select Begin Connect the eKEY Adapter to the Apple device and select Begin For an iBox BT LE using Bluetooth possible with some Apple models press up on the bottom of the iBox device to turn on Bluetooth For an iBox BT LT iBox BT or classic iBox using infrared point the infrared port on the adapter or point the fob at the infrared lens on the iBox Once the programming has completed the screen will show the updated values Chapter 3 25 Access iBox Figure 23 Change iBox Settings Edit Keybox Settings Serial 30317399 Shackle Code 1234 gt Require Feedback Require CBS OFF Timed Access Access Hours Weekd
38. ontact Supra or visit us online at www supraekey com Key Possession Each keyholder Keyholder is responsible for the key Key issued to him or her Current Update The Key must be updated in order to access keyboxes Keyboxes The Key cannot be updated unless the Keyholder is in good standing with the organization Organization and UTC Fire amp Security Americas Corporation Inc UTCFS is authorized to use the Service and is in compliance with the obligations for the use of the Service including without limitation these rules and regulations Equipment Security It is necessary to maintain the security and the personal identification number PIN of the Key to prevent the use of the Key and the Service by unauthorized persons Each person in possession of a Key whether such Key is being actively used or not shall abide by the following terms and conditions To keep the Key in authorized Keyholder s possession or in a safe place at all times Not to allow the PIN for the Key to be displayed on or attached to the Key for any purpose whatsoever or to be disclosed to any third party Not to lend or otherwise transfer the Key to any other person or entity or permit any other person or entity to use the Key for any purpose whatsoever whether or not such other person or entity is authorized to use the Key Not to duplicate the Key or allow any other person to do so Not to assign transfer or pledge the Key
39. or MLS name 3 Select the Update Code link under Quick Links and the update code displays Obtain an update code from KIMvoice 1 Call KIM at 1 888 968 4032 2 Enter the eKEY serial number and PIN code into the Apple device followed by the sign 3 Press 1 on the phone for an update code Enter the update code into the eKEY software 1 Select the eKEY icon to open the eKEY application 2 Select Update icon 3 Select Emergency Update Code 4 Enter the update code Figure 8 Enter Update Code Home Emergency Update Enter Update Code 71256325 Would you like to perform a wireless update or enter an emergency update code pe eee Emergency Update Code Cancel The number of consecutive update codes is limited Once the update code limit is reached perform a wireless update before any additional update codes are requested Chapter2 11 Updating Automatic Update Slide the Automatic Update toggle to turn off the automatic update If the automatic key update is disabled update the eKEY software before going out to a listing Disable the automatic key update 1 Open the eKEY application 2 Select Settings Note The eKEY Professional Settings icon is on the second page of icons 3 Toggle the Automatic Update option off 4 Select Home to return to the eKEY menu Figure 9 Disabling Automatic Updates Settings Audio Feedback Vibrate Feedback Enable CBS Input Professional Download Li
40. r 5 38 Showing Activity Chapter 5 Showing Activity This chapter explains showing notifications and describes how to view showing activity using the eKEY software In this chapter NMA t 39 VOCE R POT 39 Showing Notifications Messages eese senses 39 Showings Activity on Apple Devices E LUL L L LL L u nnn 41 Disable eKEY Showing Notifications essere 42 Jode ME TO EA 42 Chapter 5 39 Showing Activity Showing Activity The eKEY software records activity each time a key container is opened and sends the information to the Supra network As a listing agent there are several ways to see who has shown your listings As a showing agent you can also get a report of how many properties you ve accessed Ways to view showing activity e Read an iBox to view it s showing activity on an Apple device see Read Activity on page 22 e Go to the SupraWEB to see the showing activity on your listings or get a report of all the showings you ve done see the SupraWEB Guide available at www supraekey com under Customer Support and pick SupraWEB Resources e With eKEY Professional service view showing activity on an Apple iPhone iPad or iPod e Request a report from the KIM voice system see below Voice Report Request a showing activity report using KIM voice
41. stings Download Roster In addition to the automatic update the first time the eKEY software is launched each day the eKEY software automatically updates and sends detailed information immediately after each key container opening and shackle release Chapter 3 Access iBox Chapter 3 Access iBox This chapter explains how to access and manage iBox devices and gives information on Call Before Showing CBS and accessing cooperating iBox systems In this chapter cec h AN 13 MESEN ISOD seinen ERa8MQMQ N DZJZOm 2 2 2aZaMP AaaZ4r4A4 U E Mm Z3ZZ2 B DEDBBEaEDp gt OB D DIEE EZEZEnRZMMED N 13 ENN 15 Release the Key Container eese seen enne nnns 15 Place Listing Keys in the iBOX LLL ELLA E EEL 16 FOCIE EEE Em 17 NTN NR 17 Call Before Showing CBS EE 18 COET T EEE NER 18 Release the Shackle ccccccscessccusceussoussoucssucssecssessoessessneseesseesseeuseeuss 19 BOTNEN MA TT 20 View iBox Inventory and Detail Information sss 20 Add an iBox to Inventory EEE 21 Delete an iBox from Inventory cccsccccseccsesecseessusccenecsseseusesnesseees 22 FEN 22 VIEW NNN nd 23 Delete Showing Activity cccccccccscccseeccesessusecsuessusessusesesesaustsnsessneees 24 change IBOX EE SEE 24 12 IBOX Chapter 3 13 Access iBox The eKEY
42. ty on an Apple device 1 Open the eKEY application 2 Select the Showings icon and the showing activity for the previous seven 7 days is displayed 3 Select a showing to view detailed information about the showing Figure 40 Showing information Showings 7 Showings 699 MARY DRIVE 05 04 11 11 07AM 8300 CUSTER SCHOOL RD 05 04 11 02 28PM 699 MARY DRIVE 05 03 11 01 34PM 699 MARY DRIVE 05 01 11 11 06AM 699 MARY DRIVE 04 30 11 01 22PM 699 MARY DRIVE 04 22 11 11 44AM 699 MARY DRIVE 04 22 11 05 26PM Sort by Keybox ID From the Showing Details screen Showings Showing Details o Details Address 699 MARY DRIVE Timestamp 05 03 11 01 34PM Keybox 51314528 Agent Name BROWN PAUL Phone 800 500 1111 e Select the agent name to display the agent s information from the roster e Select the agent s phone number to call the listing agent or e Select the iBox to view it in the keybox inventory Change the number of days activity shown in the eKEY software 1 On the computer navigate to www supraekey com 2 Select Agents Log on to SupraWEB 3 Enter the user ID and password and select Submit Note To register for a single sign on SSO user ID and password click the How to get access link 4 Select Settings o Select eKEY Showings 6 Select the number of days of showing activity to be displayed in the eKEY software Chapter 5 Showing Activity Disable eKEY Showing Notifications If desired dis
43. x For more fob pairing information view the eKEY Fob Instructions packaged with the fob or follow the manufacturer s pairing instructions for the Apple device Supra eKEY Adapter The eKEY Adapter enables Apple devices to communicate with both the classic and Bluetooth ibox models The adapter has a connector that connects to the iPhone iPad or iPod an infrared lens to communicate with the iBox and a key ring for easy placement on a key chain SupraWEB SupraWEB is the agent website available at www supraekey com to go and e Obtain an update code for the eKEY e Identify the name of a keyholder by key serial number e Manage the iBox inventory and listing information e View email and schedule activity reports e View and send showing feedback 3 Chapter 1 4 Introduction e Manage billing e Change the PIN code e Setup the market area eKEY Professional subscribers e Obtain an authorization code for installing eKEY software To access SupraWEB from the Apple device open the eKEY application and select the SupraWEB icon KIMvoice KIM the Keybox Information Manager is the Supra network that maintains the key and iBox data Call KIMvoice at 888 968 4032 to use the automated voice access system eKEY Setup This section explains how to install the eKEY application software onto the Apple device and authorize the application Install eKEY Software The eKEY software is installed through the App Store which requires an i

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