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1. Send activation codes Use Reset via e mail or Reset via SMS to send activation codes to all marked users simultaneously The e mail or text will contain mailContinuity s web address and an activation code We recommend that you use this function to distribute information to users Catch all E mails for users who haven t been created will be delivered to the user catchall__ a separate user name created automatically for each domain This user cannot be deleted You are therefore guaranteed that e mails sent to unknown users will not be rejected and returned to sender The e mail address catchall__ is reserved You cannot create this mailbox yourself nor can you delete the existing one The access code is the Same as the FTP access code Catch all mailbox catchall demo6 comenc Catch all mailbox catchall t demoS comenc FTP access Here you can change the password for your FTP access as well as the catchall addresses for all your domains FTP access is used when creating users from an XML file or AD extraction The user catch all__ is an undeletable user automatically created on all your domains This ensures that e mail to un known users will not be rejected Aliases and distribution lists Once users have each been matched with one mailContinuity mail box a number of aliases can be as sociated with each mail box One alias is therefore equivalent to an additional e mail address for the user I
2. comendo com 27 02 2014 13 25 17 5 0 comendo com 27 02 2014 13 22 43 3 0 Y comendo com 27 02 2014 10 50 43 2 2 comendo com 27 02 2014 10 35 46 1 0 comendo com 27 02 2014 10 26 14 1 0 Cancel a redelivery job Click on the gray spinner to cancel the delivery process Depending on how far ahead the resend jobs processing state actually is when the cancel command is issued and also on the inherent delay in com munication up until the cancel command is received the number of e mails that get canceled from resend may vary comendo Statistics This tab shows the complete statistics for all your archived e mails Viewing statistics To view Statistics Log on to the system Select the MailArchive option from the drop down menu Select the Statistics tab Specify the following information KR WN Choose Domain Select the domain from the drop down list box Choose time Interval Select the options as required for seeing the cumulated per time interval Statistics of your archived e mails for the chosen domain Design Select the layout of the graphical representation as required The options available are vertical bars and horizontal bars 5 Click on Show statistics comendo com Days This Week This Month From 23 02 2014 A ia Il To 02 03 2014 PA Show statistics 1750k 1 oe o ooo 5 o E AA 1250k f i F E HE 10k M a S 7 __20_____8 amp
3. All sound files Block All ideo files Block This section allows you to define rules for rejecting blocking certain types of file Blocking file types To block file types Log on to the system Select the mailFence spamFence option trom the drop down menu Select the Settings tab and then the File Types tab Specify the following information KR WN Filter by Types Select the type of file from the drop down list box The options available for Filter by Types are All Archive Documents Executable Image Sound Video Type to Search Enter the name of the file to be searched for All File Types Block Click to add the file type to the list of blocked file types comendo Unblocking file types To unblock file types Log on to the system Select the mailFence spamFence option from the drop down menu Select the Settings tab and then the File Types tab In the Blocked File Types section specify the following information KR WN Type to Search Enter the name of the file type to be searched for Unblock Click to remove the Tile type from the list of blocked file types NB To remove all the file types from the list click on Clear List Users amp contacts This section allows you to manage users and contacts of the system You can view add edit and delete users as needed You will also be provided with a send password and search facilities for this section As tar as users are conc
4. Users with personal settings has a separate spam score a blacklist a whitelist and customer rules Does not use domain set tings Spam Score Selected spam score trom the drop down list box as required Tag spam score of selected value as a possible soam Select the checkbox to classify your desired value as a possible spam E mails Specify the following information to add e mail address s to the user being added E mail Address Enter the e mail address Domain Select the drop down arrow to select the required domain 7 Click on Save Choose 0 comendo Editing system users To edit system users Log on to the system 2 Select the mailFence amp soamFence option trom the drop down menu 3 Select the Settings tab and then the Users amp Contacts tab AP User seccion tana me ClmcOlllmn GileKx Y co El 5 In the Edit User window specify the following information User Name The name of the user to be edited Password Modify password as required Type The type of user Language Change the language as required Personal Settings Select the checkbox to ap ply settings as required Spam Score Selected spam score trom the drop down list box as required Tag spam score of selected value as a possible spam Select the checkbox to classify your desired value as a possible spam E mails Shows e mail address s assigned to the selected user Domains If the user is able to manage other d
5. 20 Feb 2013 comendo Viewing statistics To view Statistics Log on to the system Select the backupFence option from the drop down menu Select the Statistics tab Specity the following information KR WN Choose Domain Select the domain from the drop down list box Choose Time Interval Select the options as required Design Select the layout of the graphical representation as required The options available for Design are Vertical Bars Horizontal Bars 5 Click on Show statistics 2013 08 2013 07 l 1 I 7 I 0 200 400 600 800 1 000 1 200 1 400 1 600 1 800 2 000 2 200 2 40 E Data size kb Emails UN Average size kB comendo DNSFENCE Comendo dnsFence protects against web based threats and harmful content before they can penetrate the company s network To support the company s IT policies and any legal requirements dnsFence also allows for blocking of unsuitable websites filtering by content categories and restrictions on promotion of employee productivity dnsFence v Check domain Settings l see Day Week Month il Blacklist Content categories From 14 02 2013 Whitelist Monitored domains To 21 02 2013 Show Statistics This tab provides a graphical view of all your blocked and monitored domains Viewing statistics To view Statistics 1 Log on to the system 2 Select the dnsFence option trom the drop down menu 3 Select the Statisti
6. IP address or host name of the server to be added Use a host name to pre vent extra work when changing your server s IP in the future 5 Click on Add Server Server for incoming mail Servers for outgoing mail Server Server smtpnull core comendo com 89 104 219 121 25 comendo Blacklist Whitelist This section allows you to accept reject certain e mail addresses as required The Blacklist option even allows you to block entire undesired domains as well and the Whitelist option allows all your required domains NB In order to block domains you have to specify the prefix e g example com Whitelist Blacklist E mail Domain blacklisted domain com E mail Domain Whitelist IP addresses Blacklist IP addresses Serveradress 89 104 212 1 Serveradress 89 104 212 0 comendo Managing whitelist for e mails domains To manage a whitelist for e mails domains Log on to the system 2 Select the mailFence amp soamFence option trom the drop down menu 3 Select the Settings tab and then the Black list Whitelist tab 4 Inthe Whitelist section specify the following information E mail Domain Enter the allowed e mail ad dress or domain name domain com 5 Click on Add NB To find any e mail address or domain enter its name in the Search box at the top left corner To remove any entry click on the Delete column We recommend that you avoid whitelisting entire do
7. If you have received or sent e mails with encryption or signing or tun nel mails they will appear in the Security Centre log Unidentified When an encrypted e mail is received it is marked as Unidentified and is logged The e mail is then sent on to our encryption system which recognises processes and logs the email as En crypted Signed or Tunnel mail Encrypted E mails which are decrypted by Secure Mail will be marked with this icon e Signed E mails which have been sent with a signature and whose signature Secure Mail has been able to validate will be marked with this icon A Tunnel mail A tunnel mail is first logged as Unidentified and both sender and recipient are logged as the respective functional mailboxes After the e mail has been processed by the encryption system the tunnel mail will be logged as Tunnel mail with the final sender and recipient Unidentified but sent If the e mail has been encrypted with a certificate to which the encryption system has no access for decryption the encrypted e mail will be sent to your mail server An unidentified e mail is usually encrypted using a certificate which is not implemented in the Secure Mail solution for example an employee certificate comendo Search result Click on any e mail shown in the search result or Liveflow to get details Use this option when trouble shooting e mail traffic as you can see the
8. Incoming Virus Notification Select to enable virus notifications for all your incoming e mails Outgoing Virus Notification Select to enable virus notifications for all your outgoing e mails Example To the recipient Comendo MailFence has blocked an e mail containing a virus sent to the following address Re Cip Tema P lt The e mail was deleted and hence cannot be delivered Details Sender address Sender Return address ReturnPath Server IP SenderIP Recipient Recipient Subject 2 sub ject Date and time Time The following virus was detected VirusName comendo Configuring server for incoming e mails To configure server for incoming e mails Log on to the system Select the mailFence spamFence option from the drop down menu Select the Settings tab Under the General tab and the Server for Incoming Mail section specify the following information KR WN IP address Enter the IP address or host name of the server to be added Use a host name to pre vent extra work when changing your server s IP in the future 5 Click on Add Server Configuring server for outgoing e mails To configure the server for outgoing e mails Log on to the system Select the mailFence spamFence option trom the drop down menu Select the Settings tab Under the General tab and the Server for Outgoing Mail section specify the following information KR WN IP address Enter the
9. O_O Data size kb 918847 11 750k W AGG 500k M E aa _ a_ a _i_ 4 2 a 250k f F f f f f j a o i ST O a Sn Sl a 24 02 2014 25 02 2014 26 02 2014 27 02 2014 28 02 2014 01 03 2014 02 03 2014 23 02 2014 E Data size kb E mails EB Average size kB comendo APPENDIX 1 Setting up Journaling with mailArchive VERSION 01 12 2014 Archiving possibilities MailArchive will as standard archive all all incoming and outgoing e mails for customers that have also purchased the MailFence and SpamFence product In addition to having incoming and outgoing e mails archived customers also have the possibility of hav ing their entire e mails archived including internal e mails In order for Comendo to be able to archive internal e mails customers need to configure the Microsoft Journaling feature on their Microsoft Server Exchange environment For customers purchasing MailArchive without MailFence and SpamFence Comendo has no information enabling it to archive any of the customers e mails In these scenarios Comendo would rely entirely on the customers configuration of the Microsoft Journaling feature on their Microsoft Server Exchange environment Microsoft Journaling and archiving differences Journaling refers to the ability of maintaining a record of all communications and in this case of e mails In simple terms it implies sending copies of new e mails to another e mail address i e
10. Select the Inspect e mails tab KR WN Specify the following information Choose Domain Select a domain from the drop down list box Inbound Select to include incoming e mails in your search Outbound Select to include outgoing e mails in your search Time Span State the specific time span for your search Subject Type subject of the e mail Sender E mail Enter the sender s e mail address Recipient E mail Enter the recipient s e mail address 5 Click on Search comendo Resend overview This tab shows an overview of all your e mails that have been ordered for re delivery Each re delivery can either be delivered check mark under way gray spinner or undeliverable red icon Click on the gray spinner to cancel the delivery process O EE demo5 comendo dk 2012 11 28 09 46 1926 1926 1860 mmn demo5 comendo dk 2012 11 23 12 25 656 656 647 Y demo5 comendo dk 2012 11 22 22 55 1 1 1 Y demo5 comendo dk 2012 10 24 10 55 1 1 1 Y demo5 comendo dk 2012 10 15 11 32 1 1 1 Y demo5 comendo dk 2012 09 18 11 12 2 2 2 O demo5 comendo dk 2012 0903 15 18 138 138 125 O demo5 comendo dk 2012 09 03 15 16 138 138 54 Statistics This tab shows the complete statistics for all your backup e mails demo5 comendo dk Days This Week This Month O From 13 02 2013 EA Il To 20 02 2013 pey 13 Feb 2013 14 Feb 2013 15 Feb 2013 16 Feb 2013 17 Feb 2013 18 Feb 2013 19 Feb 2013
11. a time when no definition files for the virus exist and no traditional antivirus software can detect the virus This gives Comendo 24 hours to figure out how to detect the virus and update mailFence After 24 hours the e mail will be released from quaran tineand rescanned before either being delivered to the recipient s e mail server or being deleted because it contained a virus PVR protects you against unknown fast spreading viruses Spam The e mail is unwanted and has been quarantined Unsolicited mass e mails are considered to be spam unwanted e mails and are quarantined by spamFence Temporarily rejected It has not been possible to reach any MXes for this domain at this time The recipient s e mail server has not been responding to telnet requests Insufficient system resources The recipient s e mail server has been unable to receive the e mail because it did not have enough disk space or memory was busy or needed to be restarted Comendo will try to resend the e mail several times over the next seven days and as soon as the recipient s e mail server is able to receive the e mail it will be delivered No valid hosts too many connection failures The recipient s e mail server is not responding to telnet requests Mailbox has exceeded the limit The recipient s e mail server is unable to receive the e mail because the recipient s mailbox is Tull comendo Delivered Queued mail for delivery In
12. be filtered ded setting is 2 sous Guarne 3 Tag spam score of o E as possible spam Stamps A stamp can be added separately to incoming as well as outgoing e mail messages This makes it clear that the message has been scanned in our system prior to delivery and is declared free from spam in the case of spamFence and virus in the case of mailFence Incoming stamp Scanning and filter technologies PVR scanner will catch new virus even before they are registered E Notify per e mail when PVR scanner suspects a virus BH Receive e mail only for added users Mailerdaemons Postmaster filtering User SPF Sender Policy Framework filtering Notifications We can e mail you if a virus is found on either incoming or outgoing e mails Incoming virus notification Outgoing virus notification Delivery Diagnostics QER Outgoing stamp General This tab allows you to specify your e mail servers enable disable stamps and notifications and adjust Spam score settings NB Quarantined e mails are removed from the system default after 14 days You can also activate a mailer daemon postmaster filter to quarantine NDR Non Delivery Report e mail These e mails are automated messages that are sent when e mail delivery fails Spam Thresholds ed 2 Recommended 0 is the most aggressive settings all mail will be filtered 8 is the least aggressive setting no mail will be filtered Recommended
13. by word parts is supported via wildcards Sender E mail Enter the sender s e mail address Searching with wildcards is supported Recipient E mail Enter the recipient s e mail address Searching with wildcards is supported 5 Click on Search comendo Attachment search In mailArchive attachments are searchable The searches utilizes the same advanced filters and methods as body search subject etc The following types of attachments are searchable gt Office gt Word gt Excel gt Powerpoint Visio Outlook e mails OpenOffice gt Text Presentation Spreadsheet Chart Formula gt Text Master gt Text Web Various gt XML gt HTML RTF gt PDF Text All attachments up to 10MB are being indexed for attachment searches comendo Index based search Related to indexing in general In order to enable text searching within the subject and the body of the e mail the e mails are indexed using a powerful text search engine The indexing operation creates an association between a word within an e mail and its occurrence in the respective e mail Prior to the actual indexing operation several text processing stages occur For example uppercase let ters are converted to lowercase Thus given a lowercase only word for ex apple it becomes possible to associate and later find not only e mails that contain an exact case match of that word but also other e m
14. cereationtime gt lt defaultprefix gt 45 lt defaultprefix gt lt user name Anders Jensen email anders example com mobile 4611111111 gt lt alias address teknik example com gt lt alias address support example com gt lt alias address anders jensen example com gt lt user gt lt user name Benny Nielsen email bennylexample com mobile 11111212 gt lt alias address support example com gt lt alias address benny nielsentexample com gt lt user gt AS The file should be named mc users xml The field defaultprefix lets the system know that if a user s mobile number does not begin with 00 or it should start with the value provided in this field In the example above Andrew will keep his stated mobile number while Ben will be assigned 4511111212 The XML computer file cannot contain user access codes When acquiring mailContinuity you were given an FTP account at our mail hotel Regardless of whether you upload through FTP yourself or use Comendo Security Center to do so the XML data file will end comendo up in the same location MailContinuity runs a service that will detect and process the data file within minutes Your FTP program should use the following information Host name mailcontinuity comendo com User name Your customer user name also used when logging in to Comendo Security Center Password FTP password as selected from C
15. details in communications between Comendo and the recipi ent SSV er 0 Dolore dolor diam et takimata kasd k jobcentralen com dinesen demo5 comendo dk 01 Mar2013 13 50 2 NpeaActaBum 30Hy MHEHME aypaxk narepio E malene w csm com andersson demo5 comendo dk 01 Mar2013 13 43 O 2 23 Dolor minim sit aliquam eos lobortis justo sed 0 VIYAF anos Mail details Mailbody Mailheader Mail history E 2 Subject Dolor minim sit aliquam eos lobortis justo sed Blacklist e mail O Whitelist e mail O Sender sofia singlehanded nl Recipient alberte bentsen demo5 comendo dk O 2 La A3 Blacklist domain O Whitelist domain O 2 2 Sent to ip not available Time processed 2013 03 01 12 53 17 O 2 Size kB 2 Enter recipient s e mail address Spam Score 2 nn alberte bentsen demo5 cor Release message Long Message ld ec2 n5 1362138797 7F 38 11093 DA690315lalberte bentsen Ma i deta i Is Mail details Mallbody Mallheader Mail history Subject Dolor minim sit aliquam eos lobortis justo sed o E sokagpoinplohanded al Blacklist e mail Whitelist e mail Mal detal Is provides ntorm ation regardi ng the Recipient alberte bentsen demo5 comendo dk o O ee e mail and offers the following actions Ske Blacklist e mail O Whitelist e mail O Spam Score Long Message Id Blacklist e mail B p g Blacklist domain Whitelist domain Blacklist domain Whitelist e mail Whitelist domain BH UW N And provided the e mail is classified as spam 5 Release
16. i 2 l I i HAL EL BEIE ae fe ps Once you are done with selecting widgets click on Save to apply the changes These widgets are shown on the main screen under the Dashboard tab Miscellaneous operations Timezone GMT 01 00 Language Security Center Manual Logout Time zone Click to change your time zone Language Click to change your language Security Center Manual Click to view Comendo Security Services user manual Logout Click to sign out comendo MAILFENCE AND SPAMFENCE Comendo mailFence scans e mails before they reach business servers using the most advanced virus scanner currently available on the market Viruses are thus stopped using Comendo s unique Pre Virus Recognition PVR filter technology before they are detected and classified as viruses mailFence amp spamFence y Inspect e mails Statistics Reports amp Alerts Settings Day BLACKLISTED 0 Comendo spamFence is based on market leading antispam filters and technologies and is regarded as being one of the most effective filtering systems around We use over 20 different spam detection tech nologies blocking at least 99 8 of the spam sent to our customers MailFence and spamFence offer the following sub tabs for various operations gt Status Inspect e mails Statistics gt Reports Alerts Settings comendo Status This tab provides the status of the various filters based on the criteria selecte
17. logged and added to the statistics Access to the domains is not blocked and users will not be notified about being logged eb dk x facebook com x Statistics on the monitored domains can be found on the statistics page You can add domains to the list by entering the domain in the text box and clicking on Add comendo MAILCONTINUITY Comendo mailContinuity offers you online access to your e mails which will always be available inde pendently of your mail server and other infrastructure Employees will always be able to read answer and send e mails Depending on your choice the past 7 or 30 days e mail will be available online After setup each employee can get a login with access limited to personal e mails All employees will of course be credited as the sender for any outgoing e mail They will be ready to pick up their work as if nothing had happened Business as usual Users log on using an encrypted connection and access codes user names etc will be handled confi dentially Configuration MailFence amp soamFence automatically receive and store e mails sent to your business when your network is down for up to 7 days When the network is up and running again we will forward your e mail to your network MailContinuity Extended SMTPbackup increases the storage time for your company s e mails and at the same time offers your colleagues the option of accessing their e mail and e mail client through
18. message The information offered here will be valuable for your internal troubleshooting and support and if you should choose to contact our Support Mail body Subject Dolor minim sit aliquam eos lobortis justo sed P d d th pa A h b ifi d Sender sofia singlehanded n rov S e mM d l a 5 ce nN C a SS e a 5 S p a m 1 Recipient alberte bentsen demo5 comendo dk i Is HTML No the body of the e mail will be shown here If the rmac Bain 3 Body Nonumy delenit nonumy ipsum sed dolores consetetur vel dolore nibh sed in autem sit eirmod diam duis aliquyam dolor aliquyam labore amet e mail is not a s pam message the messa ge WI diam lompor lalo ot annciis cham and oli molesto vero sanchus dolore labore dclore a laoreet cs et use aqu efLDus ar dolore a sit diam duis at at aliquyam euismod sed clita ea volutpat option clita feugiat placerat sadipscing voluptua ipsum praesent sadipscing sanctus erat dolor odio aliquyam lorem sed dolor ex vulputate dolores eos sea dolor eu sadipscing et consetetur nibh nonumy illum at lorem nobis at duo have been logged but its content will be timavalle diam nulla est sanctus cum hendrerit clita in XJS C4JDBQADN1 NSBN3 2IDNEN GTUBE STANDARD ANTL UBE TEST EMAIL C 34X able No further information about the e mail mes sage will have been saved comendo Examining the e mail body will help you determine whether the e mail is correctly classified as soam or is a legitimate e mail that sh
19. organizations to defend against possible attacks recommends an encryption key of 80 as being sufficiently secure Using a key of 80 bits length means that the number of cryptographic operations needed to break the encryption would be 2 which is currently regarded as highly imprac tical Regarding AES 256 although attacks requiring a smaller number of operations than 2 have been documented http eprint iacr org 2009 317 pdf the fact that they would require 2 number of operations means that AES 256 still offers a markedly higher security than the one recommended by current best practices comendo Inspect e mails This tab shows an overview of all the backup of your e mails and allows you to search for your e mail backup as required mallArchive Inbound Outbound comendo com v Day Week Month O O From 24 02 2014 00 00 To 03 03 2014 23 59 Search Searching for an archived e mail To search for an archived e mail 1 Log on to the system 2 Select the MailArchive option from the drop down menu 3 Select the Inspect e mails tab 4 Specify the following information Choose Domain Select a domain from the drop down list box Inbound Select to include incoming e mails in your search Outbound Select to include outgoing e mails in your search Time Span State the specific time span for your search Subject Body Type words to search within the subject or body Exact word searches or search ing
20. we and wince Was the client s name Dorn or Durn Use to represent a single unknown character Search for d rn to find both Dorn and Durn represents any number of characters or none represents exactly one character Case insensitive You do not need to worry about the case of the letters Searching for apple Apple or APPLE will find everything involving the word apple with any combination of letter cases including aPpLe Stop words A good idea when searching is to search for words that are more likely to match what you are looking for In the phrase Will you be my Valentine the first four words could each match a lot of different e mails thus they are generally bad choices when searching for something The word Valentine is very specific and is well suited to finding all e mails relating to Valentine s Day The following words have almost no effect on a search and cannot be used They are called stop words and must not be used in your searches a an and are as at be but by for if in into is it no not of on or such that the their then there these they this to was will with You can still search for and to find words such as hand and brand comendo Liveflow In liveflow and during searches under Inspect e mails all e mails are marked with one or more icons in dicating the type of e mail Mouseover Is possible on all icons and an explanatory text will be displaye
21. 12 and 16 Every Two Hours Advanced Hour Selector Select hours at which QER should be sent Enable QER Spam score ceiling Do not send QER SPF Only existing recipients PVR demo5 comendo dk Notification hours Hour selector Users can granulate which types of quarantine e mails they would like included in the QER e mails Se lectable types are Soam PVR SPF and Customer Rules Customer Rules is blocking of files types The user can select one several or all types to be included comendo Outlook Tool Outlook Tool is a plug in for Outlook that allows you to generate QERs on demand without having to log on to the Security Center The Outlook Tool can be installed locally on your machine or be centrally distributed The tool is added to the Outlook standard ribbon to order QERs quarantined E mail Reports and report spam The tool also has a built in help feature You can request a QER at most every 15 minutes Before Comendo can send you these QERs QER must have been activated for the user s domain in your Security Center or by e mailing Comendo Security Support Outlook Tool Outlook Tool 2003 2007 Outlook Tool 2010 Guide Locally on the machine Distributed centrally comendo Audit log For auditing purposes it is possible to access the Audit Log in the Security Center The log contains all changes on all your domains mailFence amp sp
22. Basic Report Biweekly norwegian 0 q x Add Report Managing PDF e mail reports In the PDF e mail reports section you can view add edit and delete reports depending on your require ments You can also add contacts in this section Viewing PDF e mail reports To view e mail reports 1 Log on to the system 2 Select the mailFence amp soamFence option trom the drop down menu 3 Select the Reports amp Alerts tab Adding PDF e mail reports cone To add e mail reports ae y Language sele ct lO Log on to the system e Contact E mail Edit Delete 2 Select the mailFence amp soamFence option an trom the drop down menu eee 2 3 Select the Reports amp Alerts tab Click on Add Report 5 Inthe Create Report window specify the fol ft lowing information es Report Name Enter the name of the report Report Type Select the type of report from the drop down list box Language Select a language from the drop down list box comendo Frequency Select a frequency from the drop down list box The options available for Frequency are Daily Weekly Biweekly Monthly 6 Click on Save Editing PDF e mail reports To edit e mail reports Report name Executive Rapport HQ UK O Log on to the system a e 2 Select the mailFence amp soamFence options from the drop down menu oe ech 3 Select the Reports amp Alerts tab Frequency Monthly 0 4 Inthe Edit column click on 4 AS SS 5 Mo
23. Costa Rica North America Unblock NB All e mails from a blocked country will be blocked This also applies to e mails from other countries which are scanned in a blocked country Blocking e mails from a specific country To block e mails Log on to the system Select the mailFence spamFence option from the drop down menu Select the Settings tab and then the Country Blocking tab KR WN Specify the following information Filter by Continents Select the continent from the drop down list box Type to Search Type the name of the continent to be searched for Choose Countries Block Click to add the region to the list of blocked countries Unblocking Countries To unblock countries Log on to the system Select the mailFence spamFence option trom the drop down menu Select the Settings tab and then the Country Blocking tab KR WN In the Blocked Countries section specify the following information Type to Search Type the name of the region to be searched for Unblock Click to remove the region from the list of blocked countries NB To remove all the countries from the list click on Clear List comendo mailFence amp spamFence inspect e mails Statistics Reports amp Alerts amp SpamFence Settings gt chris dk Filetypes chris dk All Choose Clear List All archive files Block Ali document files Block All executable files Block All image files Block
24. E incoming E Outgoing Comendo Security A S Phone number 45 7025 2223 2014 Comendo Security A S Stationsparken 25 Fax 45 7025 0223 all rights reserved 2600 Glostrup Support phone 45 4333 0393 http www comendo com E mail support security comendo com Denmark comendo Drop down menu The drop down menu shows a few sub options Dashboard with distinct functions You will get an overview of the services your company has subscribed to Dashboard Selecting any of these options opens different tabs mallFence 4 spamFence mailContinuity backupFence dnsFence Web Security Premium Dashboard tab The Dashboard tab shows all the selected widgets in the Settings section Dashboard v Settings mailFence spamFence mailFence spamFence mailFence spamFence All domains 1 month Categorized e mails per day Customer total mailflow 00 1 500 J z _ 1000 B E M _ o 00 p 17 o p 3 E lt dh EII aia Ao a tal Ea AA i 2 Normal e mail 4 739 Sa Su Mo Tu We Th Fr A a S MA Virus e mail 407 So Su Mo Tu We Th R MN Spam e mail 43 915 E Normal e mail ME Virus e mail Botnet e mail 12 484 Spam e mail Botnet e mail incoming E Outgoing comendo Settings tab The Settings menu offers an interface with the select deselect widgets to be shown on the main screen Dashboard 4 Dashboard porn bi The dull widgets are ones that are not selected S
25. Shell command completed New MailContact ExtemalE mailAddress SMTP comendoabel 23 joumal comendo com Name Comendo Mail rchive Contact Alias ComendoMail rchiveContact FirstName Initials LastName Elapsed Time 00 00 00 To copy the contents of this page press CTRL C oo Figure 5 Exchange Management Console New Mail Contact Completion comendo be Exchange Management Console Ble Action wew Help gt 2 Bin Miroscit Exchange BA Mail Contact Entire Forest E Microsoft Exchange On Premises Organization Configuration y Creste Fiker Sa Mailbox B nean Organizational Urit Recipient Type Detads External E mal Address Hub Transport Comendo MalArchive Contact ComendoMalArchiveContact comendo local Comendo Users Mai Contact SMTP comendoabe 23 journal comendo corr Unified Messaging server Configurat talbox Dent Acces Hub Transport is Untied Messaging A Recipient Configuration BA Matbox i Distribution Group Mal Contact da connected Mall as Move Request i Took Figure 6 Exchange Management Console New Mail Contact Configured contact Once the external mail address has been configured a new journaling rule can be set up 1 In the console tree navigate to Organization Configuration gt Hub Transport 2 Inthe result pane click the Journal Rules tab and then in the action pane click New Journal Rule 3 On the New Journal Rule page complete the following f
26. Whitelist replication removed comendo Login added Login removed Login changed Login right added Login right removed Login ip added Login ip removed gt Email setting changed Mail released Botnet WhiteList added gt Botnet WhiteList removed gt DNSFence WhiteList entry added DNSFence Redirect modified DNSFence WhiteList entry removed gt DNSFence Allowed IP entry added DNSFence Allowed IP entry modified DNSFence Allowed IP entry removed DNSFence Customerrule added DNSFence Customerrule modified DNSFence Customerrule removed DNSFence Domain monitoring added DNSFence Domain monitoring removed DNSFence Grouprules modified MailArchive search Pick the filters relevant for your search and perform the search in order to get the relevant results comendo BACKUPFENCE BackupFence provides complete functionality for managing backups of all your e mails BackupFence offers the following sub tabs for various operations Inspect E mails Resend Overview gt Statistics Inspect e mails This tab shows an overview of all the backup of A Z z your e mails and allows you to search for your sorosconenso y ae os w E e mail backup as required o o o Cag Searching for a backup e mail To search for a backup e mail Log on to the system Select the backupFence option from the drop down menu
27. ails containing non exact case matches for ex Apple Another important pre indexing stage involves excluding particular words which are considered to occur too frequently in human language to be relevant for indexing a search for such a word would return a too large number of results These words are referred to as Stop words and are currently only in use for English Specific to body search Similar to the way in which it is possible to search for words within the subject of an e mail it also pos sible to search within the body of the e mail When not knowing the exact word they wish to search for situation often encountered with proper nouns users can replace the unknown character or characters with respectively For further information please refer to the searching options described in the mailFence spamFence gt Inspect e mails gt Searching an e mail gt How to search section of this manual Userbased access and search All created users from the Comendo Security Center mailFence spamFence gt Settings gt Users amp contacts gt Adding system users are able to access the mailArchive solution in order to search and redeliver their own e mails Access is defines by the individual rights of each user This refers to the access scope of each individual user to the whole e mail archive The individual rights are the same as the ones used for inspecting e mails from mailFence amp soamFenc
28. amFence inspect e mails Statistics Reports amp Alerts mailFence amp spamFence Settings antivirus dk Audit log antivirus dk All OQ Choose type All O Show for all domains O 2014 10 31 12 24 51 Domain setting changed antivirus dk ejkctg setting BLOCK_SPF value 1 2014 10 31 12 24 47 Domain setting changed antivirus dk ejkctg setting BLOCK_SPF value 0 2014 10 31 12 24 46 Domain setting changed antivirus dk ejkctg setting BLOCK_SPF value 1 2014 10 31 12 24 40 Domain setting changed antivirus dk ejkcta setting BLOCK_SPF value 0 2014 10 23 07 53 13 Domain setting changed antivirus dk ejkctg setting R MM_SPAM_CEILING value 18 2014 10 23 07 53 13 Domain setting changed antivirus dk ejkctg setting QER_FILTER value 2014 10 23 07 53 13 Domain setting changed antivirus dk ejkcta setting RMM_HOURS value 2014 08 25 07 26 08 Whitelist entry added antivirus dk ejkcta email entry trendmicro com ba Load More Comendo mail archiving solution mailArchive has its own entries in the Audit Log where all e mail releases and searches are logged It is possible to filter on domains and changes of the following types Domain added Domain removed Domain setting changed Server added Server removed gt Contact added Contact removed Whitelist entry added Whitelist entry removed Blacklist entry added gt Blacklist entry removed gt Black Whitelist replication added gt Black
29. anges take hold within a few minutes You can download the MCADUploader here Save The XML file generated contains only the data necessary for the product Name mobile number primary e mail address and other associated e mail addresses The tool consists of two files gt _MCADUploader exe gt config txt The tool is downloaded trom Comendo Security Center Configuration The first step is to complete config txt correctly This is normally carried out by your system administrator The following necessary information should be inputted Idap_path Idap_username Idap_password ftp_server fto_username ftp_password detault_pretix If you don t wish to upload to FTP automatically you can leave the ftp_server field blank so that the tool will instead save the XML file generated as a file named mc users xml and placed in the same folder as the tool This file can be imported manually using Comendo Security Center MCADUploader exe can then be run as needed It can be run once and will then maintain users in Comendo Security Center or plan frequent uploads This can usually be configured with a batch job or scheduled job Error messages It is important to note that no text will be written to the screen unless the field in config txt is set to text_output 1 This also applies to error messages There are 4 potential errors ERROR Could not open config file This m
30. ble for SME as well as enterprise companies Dependent on your license plan mailArchive does also offer to archive your internal mailflow For in formation on setting up journaling for your MailArchive solution please refer to Appendix 1 Setting up Journaling with mailArchive MailArchive offers the following sub tabs for various operations Inspect E mails gt Resend Overview gt Statistics Index information Privacy To ensure privacy and data integrity indexed informations related to single e mails and general mail stor age are separately Furthermore it is not possible to restore individual mail based indexed info and or recover data trom archived emails via unauthorized access to indexed data and files Archive encryption In order to ensure the highest standard of privacy and data security the archived e mails are stored encrypted The encryption algorithm used is Advanced Encryption Standard with an encryption key of 256 bits AES 256 In order for an attacker to be able to successfully decrypt the emails they would require access to both the server on which the archived e mails are stored and also to the decryption key which is stored onto another server Without access to the key the chances of being able to decipher a given e mail are considered too small to be currently feasible 1 NIST the American National Institute of Standards and Technology which usually writes cybersecurity standards used by US
31. ce 62 E a cement A eey mee ee eee 63 WSeliDaSedac esS anas enen a a 63 O Fence ta eer cetera ia este nae Ra ase arta nanrcenneh tats 64 AICS ASC A A O es ee pratatetee te Ae ee 64 o EE E ata yrigcet A Aen keer eae anaes tener A serene ec ea 65 VICAN a WIS cenras sear ethan ty aan aa se ie coca permeate sehen aie men ce nner tere carelaccers 65 APPRENDE sites rere te st a erecta oe eee terrace eet karen eee ee Nec 66 Setting up Joumaling With mMmalArcHive ee ere eee e eee ees seen tceiaesas 66 A E a eerie gee ee oe 66 Microsoft Journaling and archiving dIFTerences occccccccconononccnnncononnnnconoss 66 MS Exchange 2010 UNICO 68 Exchange Online Office 365 Journaling configuration oooccccccnccncccccc 74 comendo WELCOME This manual is for customers using security solutions from Comendo It is recommended that users read the manual so as to gain a thorough understanding of the system and remove all ambiguities regarding the online solution No part of this document can be distributed modified sold or replaced without the written consent of Comendo Security comendo Login Screen To launch login screen of the Comendo Security Services online system 1 GO to https sc comendo com A login screen will be displayed Username Password go ssssess Remember info Click here to access the previous version of Security Center if you wish to retrieve your login details please contact our support
32. comendo Exchange Online Office 365 Journaling configuration In order to configure a new journaling rule one must first access the Exchange Admin Center EAC web based management console in Exchange Online This can be done by 1 Opening a web browser and navigating to the Office 356 Sign in page 2 Using the administrator credentials to sign in 3 Expand the Admin tab and select Exchange Once in the EAC Select compliance management and then journal rules 5 Click on the sign to create a new journaling rule 6 Inthe configuration pop up for the new journaling rule under Send journal reports to input the journaling e mail address provided by Comendo for this purpose 7 Specify how journaling will be done An example in which all e mails are journaled is provided in Figure 11 Help Global d journal reports to comendo123 journal cc Name Global If the messz ge sent to or received trom Apply to all messages v save cancel Figur 11 Exchange admin center new journal rule example configuration comendo Once the new rule is set up a new corresponding entry should appear similar to the one presented in Figure 12 A Office 365 Outlook Calendar People Admin q Exchange admin center 1tags journal rules compliance management ON RULE USER SEND JOURNAL REPORTS TO Figur 12 Exchange admin center overview of a newly configured journaling rule A collect
33. comendo Manual Comendo Security Center VERSION 1 12 2014 10 26 comendo Timezone GMT 01 00 Language Security Center Manual Logout Dashboard v Settings mailFence spamFence mailFence spamFence backupFence Inspect mails Categorized e mails per day Total size of stored e mails during the last week 200 1000 A n e e e of itty Th Fr Sa Su Mo Tu We zesse p i t es H ii i 11111 i Amount 8 AAA AAN T E a T T T Normal e mail ES Virus e mail E Spam e mail Botnet e mail Cloud System Status mailFence spamFence System availability for the past week All domains 1 month eo 0 0 6 O 0O 0 Th Fr Sa Su Mo Tu We O All Our Security systems are up Normal e mail 3 701 Virus e mail 44 E Spam e mail 4 949 Botnet e mail 0 Issues All Systen Available Resolved issues Comendo Security A S Stationsparken 25 2600 Glostrup Denmark Phone number 45 7025 2223 Fax 45 7025 0223 Support phone 45 4333 0393 E mail support security comendo com 500 0 Th Fr Sa Su Mo Tu O demo5 comendo dk mailFence spamFence Customer total mailflow E ill j 0 T T T T T T Th Fr Sa Su Mo Tu We Amount 2 E Incoming E Outgoing O 2014 Comendo Security A S all rights reserved http www comendo com comendo CONTENTS WELCOME m ea PS AT 4 IIIS GRC 0 Bs satan ee 7 a Pete ie a
34. cs tab Ss Specify the following information 100 50 Design Select the layout of the graphical representation as required The options avail able for Design are Vertical Bars 20 2 2013 21 2 2013 22 2 2013 23 2 2013 24 2 201 Horizontal Bars EE Content oxtagories Mixed Bars Type Select the type of statistics you want to view The options available for Type are Malware Blacklist Content Categories Whitelist Monitored Domains comendo Time Span State the specific time span as required 5 Click Show Check domain This tab provides domain management It allows you to find out how a specific domain is managed and to which lists it belongs Checking domain To check the domain 1 Log on to the system 2 Select the backupFence option trom the drop down menu facebook com Check Blacklist Y For domains registered in Malware or Contents categories access is always blocked For domains registered in Blacklist access is blocked during specific time periods e g your Blacklist For domains registered in Whitelist access is never blocked Domain is blocked by the following contents categories Suggest Category Social Networking 3 Select the Check Domain tab 4 Enter the domain name and click on Check Settings Configuration This tab allows you to configure your dnsFence solution comendo Allowed client IP addresses The list contains IP addresses affect
35. ct Alias Use this box to type a unique alias 64 characters or less for the contact This field is required ComendoMailArchiveContact comendo New Mail Contact Contact Information Enter the account information that is required to create a new mail contact or to mail enable Contact Information an existing mail contact A Introduction New Mail Contact ae Specify the organizational unit rather than using a default one Completion AA First name Initials Last name Name Comendo Mail4rchive Contact Alias ComendoM ail4rchiveContact External e mail address EMTP comendoabc123GMjourmnal comendo com Z Edit Figure 2 Exchange Management Console New Mail Contact Contact Information configuration External e mail address To specify an SMTP e mail address click Edit Figure 3 In the SMTP address dialog box type the SMTP e mail address provided by Comendo In this example comendoabc123 journal comendo com was used Please note that a real journal ing address provided by Comendo for this purpose will typically have a distinctive format the local part of the address will typically be long and hard to remember SMTP Address E E mail address comendoabc1 23 journal comendo cor E mail type SMTP Cancel Figure 3 Exchange Management Console New Mail Contact SMTP Address configuration 5 On the New Mail Contact page review your configuration set
36. ct our Support Mail history The e mail history will include date stamps and re plies from the server for all delivery attempts The e mail history is valuable for your internal trou bleshooting and support and should you choose to contact our Support Mail details Mailbody Mail header Date 2013 03 01 15 24 33 Reply from server 452 4 2 2 Mailbox full Date 2013 03 01 15 29 33 Reply from server 452 4 2 2 Mailbox full Date 2013 03 01 15 39 33 Reply from server 452 4 2 2 Mailbox full Date 2013 03 01 15 59 33 452 4 2 2 Mailbox full Reply from server ACEON Mail history comendo Statistics This tab provides a graphical view of all your incoming and outgoing calls for specific domains It shows the following four options Virus in W color gt Spam inl color Normal in Y color gt Botnet in M color mailFence amp spamFence Status inspect e mails Reports amp Alerts Settings O O O Incoming Outgoing All Day Week Month O Q From amm lt Normal Y Virus Y Spam a E lil Bain r oog Activity statistics Virus statistics Virus top 10 WW Virus Spam 7 Normal Botnet comendo Viewing statistics To view Statistics 1 Log on to the system 2 Select the mailFence amp soamFence option trom the drop down menu 3 Select the Statistics tab 4 Specify the following information Choose Domain Select the domain from the drop down list box Inbound Select inclusi
37. ction is activated in the Security Centre which can also select which contacts should receive the alert No logged entries Turn Server Monitoring Off Add Recipients Enabling Server Monitoring How to enable server monitoring Log on to the system Select mailFence amp spamFence from the drop down menu Select the Reports and Alerts tab Click on Turn server monitoring on KR WN Disabling server monitoring How to disable server monitoring Log on to the system Select mailFence amp spamFence from the drop down menu Select the Reports and Alerts tab Click on Turn server monitoring oft KR WN Server monitoring Add Recipients SMS alerts Name Mobile number Edit Delete z John Doe 4587654321 4 x Add recipients of alarms How to add recipients of server monitoring alerts 1 Log on to the system 2 Select mailFence spamFence from the drop down menu comendo 3 Select the Reports and Alerts tab 4 Inthe Server Monitoring section click on Add recipient 5 The list will display any previously created contacts Contacts can also be created under mailFence amp spamFence gt Advanced gt Users and contacts Select a contact whom you wish to receive alerts by checking the SMS field monitoring If you want to create a new contact click on Add con Tact Operation status All operating messages will be
38. d mailFence amp spamFence inspect e mails Statistics Reports amp Alerts Settings Viewing the status of filters To view the status of the various filters E ZN 3 4 Log on to the system Select the mailFence spamFence option from the drop down menu Select the Status tab Specify the following information Day Select to view the daily status of filters Week Select to view the weekly status of filters Month Select to view the monthly status of filters NB To modify the settings for any of the filters click on comendo Inspect e mails This tab shows an overview of all your live e mails and allows you to search for e mails as required mallFence amp spamFence v Status Statistics Reports amp Alerts Settings comendo com All mails v Inbound y Outbound Day Week Month Q O O From 19 02 2013 00 00 Between 0 y and 8 To 26 02 2013 23 59 Search Searching an e mail To search for an e mail Log on to the system Select the mailFence spamFence option trom the drop down menu Select the Inspect e mails tab KR WN Specify the following information Choose Domain Select one domain or all the domains from the drop down list Filter Mail Types Select Filter Mail Types from the drop down list Inbound Select this checkbox to include incoming e mails in your search Outbound Select this checkbox to include outgoing e mails in your search Time Span Specify the particular time span f
39. d All icons are listed and explained here Kz r Uy pany A mua un YT YUU LU Un LV IOULVIY im Sit eos takimata justo eos kasd elitr kp europeancruise no smith demo5 comendo dk 25 Feb 2013 14 32 E53 Mnxav y auT OAN np pa erik damsgaard datapartner net bl demo5 comendo dk 25 Feb 2013 14 32 ao Noka GeHer konnyectga noo enaTb KOn cE clemmensen krammelaw dk v t demo5 comendo dk 25 Feb 2013 14 12 Virus detekteret i e mail marius advokatramberg no d jj demo5 comendo dk 25 Feb 2013 14 11 ry 44 44 44 4044 v al ana marius advokatramberg no d jj demo5 comendo dk 25 Feb 2013 14 11 Duo ut diam eirmod augue vero suscipit ip k m brinkplast dk b f demo5 comendo dk 25 Feb 2013 14 10 Rejected RECIPIENTDOMAIN comendo local This is Comendo s local name for the recipient s e mail server If you get this rejection message it means the e mail has been rejected by the recipient s e mail server not by Comendo A A Mailbox unavailable User does not exist The recipient s e mail server has rejected the e mail because the recipient s mailbox does not exist The sender may have misspelt the e mail address Message size exceeds fixed maximum message size The recipient s e mail server has rejected the e mail because it is too big Either split the contents and send several smaller e mails to the recipient or make the e mail contents available to the recipient by some other means e g using Dropbox or a similar serv
40. demo5S comendo dk O distmodtagert distmodtager Wdemo5 con distmodtager demo5 come O L x distmodtager2 distmodtager2 demo5 con distmodtager demo5 come 4 x Marcus marcus demo5 comendo c 4581800222 O Any users you create will be able to log on and access their incoming e mails This will be administered through Comendo Security Center or by means of AD synchronization All users must activate the solu tion themselves Users can be administered in two ways You can create edit delete users manually or you can upload a user data file in a specific format or use a special tool for uploading parts of your Active Directory We offer the alternative of automating user administration by means of XML data files or a tool that extracts the necessary information from your AD and sends it to mailContinuity a er ee Log on to the system EN o 2 Select the mailContinuity option from the drop down menu me 3 Select the User admin tab 4 Click on Add User and specify the requested information 5 Click on Save Create user automatically Comendo enables you to automate user administration using XML data files AD synchronization Comendo offers a tool that extracts the necessary information from your AD and sends it to mailContinuity comendo Choose You can choose to upload an XML file with all your users and their details except password Click here to read more about AD synchronization and automatic upload The ch
41. dify information as required and click on Arnie Gundarcan Aina fenton dik Save Deleting PDF e mail reports To delete e mail reports Edit Delete 1 Log on to the system 2 Select the mailFence amp soamFence option KO trom the drop down menu y x 3 Select the Reports amp Alerts tab A In the Delete column click X comendo Adding Contact for PDF e mail reports To add a contact Log on to the system Select mailFence soamFence option from the drop down menu Select the Reports amp Alerts tab Click on Add Report In the Create Report window click on Add contact Oe Ce ene ee ace In the Create Report window specify the following information Name Enter the name of the contact E mail Enter the e mail address of the contact Phone Number Enter the phone number of the contact Mobile Number Enter the mobile number of the contact Server Monitoring SMS Select the checkbox to send server monitoring messages to the contact to be added SMS Alerts Select the checkbox to send various alert messages to the contact to be added 7 Click on Save Edit report New contact Name E mail Phone number O Mobile number O Server Monitoring SMS O SMS alerts O sme Canes comendo Server monitoring If you enable Server Monitoring Comendo will send an SMS to relevant parties if when your mail server is not responding and is therefore unable to receive emails The fun
42. displayed here and it is also possible to see closed alerts Operating mes sages are generated if there Is interference in the operation or the planned service window etc In some cases the notification will be sent out via email or SMS to the selected contacts These are con figured under mailFence spoamFence gt Advanced gt Users and contacts By clicking on Show closed alerts you can see alerts which have closed within the past seven days You can still see details and time information even though the alert is closed and any problems have been solved By clicking on Show open alerts you can see all open alerts i e all current problems which have not yet been solved and or closed Under each alarm it will state when the item was created and last up dated and when the next update is expected comendo Settings This tab provides absolute configuration of filters with respect to various aspects Under the Settings tab you can configure the following options as mailFence amp spamFence v Status Inspect e mails Statistics Reports amp Alerts Settings mailFence amp spamFence Settings demo5 comendo dk gt General demo5 comendo dk v General Blacklist Whitelist Country Blocking File Types Users amp Contacts Access Restrictions Spam Thresholds Crue 2 Recommended ES 0 is the most aggressive settings all mail will be filtered 8 is the least aggressive setting no mail will
43. e The following types of users and access to the archived e mails are possible Customer SuperAdmin users are able to access all archived e mails Admin users in addition to accessing e mails archived for their own e mail address admin users can also access e mails archived for other users which might be administering and belong to the Same domain Furthermore admin users are also able to access all e mails archived under any domain s which they might be administering Normal users in addition to accessing e mails archived for their own e mail address normal users can also access e mails archived for other users which might be administering and belong to the Same domain For further information on configuring both Admin and Normal system users please refer to mailFence amp soamFence gt Settings gt Users amp contacts gt Adding system users section of this manual comendo Resend overview This tab shows an overview of all your e mails that have been ordered for re delivery Each re delivery can either be delivered check mark under way gray spinner or cancelled red stop icon For a more relevant overview of the resend jobs processing state refreshing the webpage via clicking on the Re send Overview tab is recommended mallArchive y Inspect e malls Statistics O O comendo com 28 02 2014 08 12 01 20 0 Y comendo com 27 02 2014 22 22 58 2 2 OQ comendo com 27 02 2014 13 28 13 1 0
44. eans the tool has been unable to read contig txt This file must be in the same folder as MCADUploader exe comendo TERROR Could not connect to AD This error occurs if the tool is not configured correctly with respect to Idap_path Idap_username and Idap_password ERROR Could not upload file This error occurs if the tool is not configured correctly with respect to ftp_server ftp_username and ftp_password ERROR Could not store file locally This error can occur when another program has opened the file mc users xml Manuel upload of user data You can also select to maintain users by uploading an XML file containing the users This upload is carried out using Comendo Security Center Alternatively you can choose to upload through FTP The XML data file format is defined as follows lt xml version 1 0 encoding UTE 8 gt lt IMporE gt lt creationtime gt YYYY MM DD HH MM SS lt creationtime gt lt defaultprefix gt CC lt defaultprefix gt lt user name Firstname Lastname email localpart domainpart mobile CCMOBILE gt salas address my alias 0l domainparc gt lt user gt lt Mp or gt Example We create two users Andrew and Ben with two aliases one of them common Creation time is not mandatory but in the example we input it as above lt xml version 1 0 encoding UTE 8 gt dN Oie te lt ereationtime gt 2011 12 31 23 59 00 lt
45. ed by your dnsFence setup For maximum security include all comput ers on the network Please note that the list should contain the public IP addresses for the computers on the network If all computers have internet access using a common router with a single public IP address that public IP address is the only IP address you should enter Add an IP address 1 Click on Add 2 Enter a valid single public IP address or a IP address group that is to have access to the DNS server Valid IP address A valid IP address consists of 4 whole numbers between 1 and 255 The numbers are to be separated by 3 period Edit or copy IP addresses already entered 1 Click one of the icons 4 2 Change the required information Delete the IP address already entered ECKO NeoN x Redirection IP When access to a domain is blocked the user will be taken to a rejection page You can choose to use the default pages by checking Use default pages You could also enter two IP addresses Domains registered as being harmful will be redirected to the IP address you have entered under When malware Redirection IP Use the default pages Domains locked using either blacklist or content categories will be redirected to the IP address you have entered under Other NB Only valid IP addresses will be accepted Host Saja names cannot be used When malware Blacklist Whitelist Here you can white or blacklist a do
46. enter the user name in the Search box comendo Access restrictions This section allows you to prevent unknown IPs from logging on to the system resulting in only the IP addresses in the IP Access list being able to access the system This ensures the security and reliability of the system mailFence amp spamFence Status inspect e mails Statistics Reports amp Alerts mallFence amp SpamFence Settings chris dK gt Access Restrictions y IP access O Add IP Add my IP Adding IP addresses To add IP addresses Log on to the system Select the mailFence spamFence option trom the drop down menu Select the Settings tab and then the Access Restrictions tab In the IP access section enter IP access and then click on Add IP KR WN IP access 192 168 0 12 O Add my IP comendo Adding your own IP address To add your own IP address 1 Log on to the system 2 Select the mailFence amp soamFence option trom the drop down menu 3 Select the Settings tab and then the Access Restrictions tab 4 Inthe IP access section click on Add my IP and then Add IP O IP access 89 104 218 29 O Add IP Delivery diagnostics This section monitors the communication between Comendo network and your provider s mail servers Communication with mailserver is working from IP Comendo Security Network network AA One or more P networks are blocked by your ma onrver or rowel Geo Den
47. erned there are two types of user namely Normal User and Administrator Administrators are given full access to all the e mails in the system whilst normal users can only access their own e mails and e mails to which they are given access hjadmin demo5 comendo dk mjtestuser demo5 comendo dk mtcp demo5 comendo dk testi demo5 comendo dk test2 demo5 comendo dk test demo5 comendo dk VCNNNNNON tester demo5 comendo dk comendo Viewing system users To view system users Log on to the system 2 Select the mailFence amp soamFence option A from the drop down menu 3 Select the Settings tab and then the Users amp gt Contacts tab 7 4 4 In the Users section all the system users are displayed Adding system users To a d d syste mM U Se rs User Administration New user x Log on to the system Say o 2 Select the mallFence amp spamFence option e nemo JE from the drop down menu z 3 Select the Settings tab and then the Users amp ES Contacts tab A pone aren Inthe Users section select the type of user 5 Enter the User Name then click on Add In the New User window specify the following information User Name Enter the name of the user Password Enter the password as required Type Select the type of user from the drop down list box Language Select a language from the drop down list box Personal Settings Select the checkbox to apply settings as required
48. ersion of Exchange please refer to your technical documentation on the product or Microsoft Technet articles some such useful references are provided at the end of this guide comendo MS Exchange 2010 Journaling configuration Journaling set up is based on the configuration of new journaling rules To set up a rule a journaling e mail address to which the journaled e mails will be sent is required MS Exchange journaling in the context of archiving e mails with Comendo MailArchive requires using the e mail address provided by Comendo as the journaling address As this address is an external i e not be longing to the organization address a new e mail contact for this address needs first to be configured For configuring a New Mail Contact the Exchange Management Console EMC needs to be opened Once the EMC is opened the following configuration steps should be made In the console tree click Recipient Configuration 2 Inthe action pane click New Mail Contact Figure 1 3 On the Introduction page under Create a mail contact for select one of the following options New contact This button is selected by default Click this button to create and mail enable a new contact If you click this button you ll need to provide the required account informa tion for the contact on the Contact Information page of this wizard New Mail Contact Introduction This wizard helps you create a new mail contact or mail enable an existi
49. f receiving the e mail Type From To Subject Received Preview Release spam 1b5cb5d cashstomp com info yourdomain com Read new message 2012 12 09 21 20 46 Preview Release spam 88277081 ravenshiregroup com info yourdomain com Huge discount 2012 12 09 20 29 12 Preview Release spam cdac195 polarprosjekt no info yourdomain com Top sale 2012 12 09 20 28 30 Preview Release spam a66de05 glidewalker com info yourdomain com Canadian Pharmacy Viagra 2012 12 09 19 02 03 Preview Release CIALIS PARTNER_NAME PARTNER_ADDRESS PARTNER_ZIP PARTNER_CITY comendo Configuring QER To configure QER Log on to the system Select the mailFence spamFence option from the drop down menu Select the Settings tab and then the QER tab Under QER Quarantined E mail Report section specify the following information KR WN Enable QER Select the checkbox to enable QER Spam Score Ceiling Select the spam score as required Do not Send QER Select the checkbox if you do not want the system to send QER Data is still collected Use this feature to pause sending QER Redirect QER mail to Enter the e mail address of the recipient to whom the QER should be sent This recipient will receive QER for all users Notification Hours Select the time of notification The options available for Notification Hours are Daily Every Hour from 8am to 5pm Every Two Hours from 8am to 4pm Every Two Hours from 9am to 5pm Every Hour 8
50. f the user Andrew example com is given the aliases support example com and teknik example com e mails sent to any of these three addresses will be sent to the mailbox called Andrew example com Several users can have the same alias thus a kind of virtual distribution list can be created If for ex ample the alias support example com is given to the users Andrew example com and Ben example com they will both receive e mails sent to support example com Note that exporting an XML file from the Active Directory does not transfer distribution lists from Ex change Also note that no user e mail address can be identical to other users aliases if this is the case only the primary user will receive e mails sent to this address Using Comendo mailContinuity You may use Comendo mailContinuity with a web browser or through IMAP on an e mail client such as Microsoft Outlook 2010 Web browser The end user logs on at http mailcontinuity comendo com using their E mail address and access code IMAP Incoming server mailcontinuity comendo com comendo Outgoing server mailcontinuity comendo com port 25 User name end user s E mail address Access code tnerereate access code Microsoft Outlook 2010 example Select Manually configure settings or additional server types Click on Next Select Internet e mail Click on Next Fill out User Information and Server Information Account Type IMAP Click on More Settin
51. gs Select My outgoing server SMTP requires authentication ee ee Add mallContinuity after the e mail address created This will make it easier to identify which e mail accounts use Comendo mailContinuity 6 Click on Next Import contacts MailContinuity facilitates import of your contacts from the address book You first need to export the contacts as a vCard Log on to mailContinuity Click on Address Book Click on the icon Import Contacts Click on Browser and select the vCard Pe tae aa Click on Import The contacts will be imported to mailContinuity Note that MS Outlook may need a third party plug in Synchronization of e mails sent from mailContinuity It is possible to synchronize e mails sent from mailContinuity with your mail client using IMAP Add an IMAP account to the mail client e g MS Outlook and then copy all e mails from Sent items in mailContinuity to Sent items in the user mailbox All e mails will be part of the user s normal mail flow and follow the normal backup procedures Use this IMAP info Incoming server mailcontinuity comendo com Outgoing server mailcontinuity comendo com port 25 User name end user e mail address Password created password comendo MAILARCHIVE MailArchive provides complete functionality for archiving all your e mails Advanced search filters and individual user access provides a comprehensive archiving solution suita
52. ice Exceeded max time without delivery It has not been possible to deliver the e mail for seven 7 days To receive the e mail you must ask the sender to resend it This is the only situation in which Comendo will reject an e mail to be found in your Security Center All other rejected e mails will be rejected by the recipient s e mail server Deleted Gad Virus MailFence has detected a virus The e mail has been deleted Ensure that you know the sender and that you want the e mail Ask the sender to check the attached file using antivirus software or to scan the attached file at www virustotal com Ask the sender to resend the attachment as an encrypted archive Once the e mail arrives decrypt the attached file then check it using antivirus software or scan it at www virustotal com comendo Quarantined Click on the quarantined e mail In the pop up Time processed 2013 02 27 21 41 26 WOW d on eee me e tO Las amen e mail to your e mail server storm demo5 comendo dk wo Blacklisted The e mail has been quarantined because the sender is on your blacklist You have had the sender s e mail address domain IP or country added to your blacklist All e mails trom your blacklisted senders are quarantined PVR PVR The e mail has been quarantined for 24 hours by the Pre Virus Recognition filter The e mail looks very similar to a known virus PVR prevents new undiscovered viruses from reaching your systems at
53. ields Rule name Type a name for the journal rule Comendo MailArchive gt Send Journal reports to e mail address Click Browse In the Select Recipient window Figure 7 select the recipient that will receive the journal reports Comendo MailArchive Contact Select Recipient Entire Forest Pal ES File View Scope Search Find Now C Recipient Type Details Primary SMTP Address _ Comendo Mail4rchive Contact ComendoMail4rchiveContact Mail Contact comendoabcl 23 journal cl OK toc 1 object s selected 329 object s found _ Figure 7 Exchange Management Console New Journal Rule Select Recipient Scope Select the scope to which the journal rule should be applied The following scopes are available gt Global Global rules process all e mail messages that pass through a Hub Transport server These include messages that may have already been processed by internal rules and external rules Strongly recommended Internal Internal rules process e mail messages sent and received by recipients in the Exchange 2010 organization External External rules process e mail messages sent to recipients or sent from senders outside the Exchange 2010 organization comendo Journal messages for recipient If you want to journal messages sent to or from a specific recipient click Browse to select the recipient In the Select Recipient window select the mail box contact or distributi
54. ing e mail messages This makes it clear that the message has been scanned in our system prior to delivery and is declared free from spam in the case of Log on to the system spamFence and virus in the case of mailFence 2 Select the mailFence amp spamFence option Incoming stamp trom the drop down menu 3 Select the Settings tab Under the General tab and the Stamps section specify the following information Outgoing stamp Incoming Stamp Select to add stamp to incoming e mails Outgoing Stamp Select to add stamp to outgoing e mails Example Pas BaF Fae TAS AS TAS CoH RAS MOS TAT Rab TAS Roh AS Las tah RAS TAT Tal ta RAS ToT tas tad RAS tad oe VAT MOS TAY za OS Loo Tabi AT Tal Was Tad tad OS RAS Tay Tab tal Raw KER VAN Paw Take wal Val a TA Lah O RAS Tass Ta tas RAS Tad R Wah CaS Tal at VAP K Tal wah PAS Lae AS Lah as This e mail has been scanned by http www comendo com and does not contain virus KOR RR ROR RRR RRR RII RRR RN INR RR INR RR RR RR RE IRE RR RR RR I RRR RR I I RR I I RARA RR RAR ARO Configuring notifications Notifications To conti gura notifications We can e mail you if a virus is found on either incoming or outgoing e mails Log on to the system Incoming virus notification 2 Select the mailFence amp spamFence option Outgoing virus notification trom the drop down menu 3 Select the Settings tab Under the General tab and the Notifications section specify the following information
55. ion of Microsoft TechNet articles relevant to Journaling is presented below gt http technet microsoft com en us library gg191845 aspx gt htto technet microsoft com en us library bb124382 v exchg 141 asox Microsoft Exchange 2010 gt htto technet microsoft com en us library aa998649 v exchg 150 aspx Microsoft Exchange 2013 gt htto technet microsoft com en us library i89848 7 v exchg 150 asox Exchange Online
56. mailContinuity E mail from mailContinuity is synchronized with the company s network when it becomes accessible again It is recommended that users activate Extended SMTPbackup as soon as they discover that their mail server is down AE 2 Select the mailContinuity option from the Resend mails afer Extended SMTPbackup drop down menu Do not resend mails after Extended SMTPbackup 3 Select the Configuration tab W Select the domains for which you want to activate Extended SMTPbackup 5 Choose whether or not you want e mails resent Activate Extended SMTPbackup 1 Logon to the system Click on Activate Deactivate Extended SMTPbackup Log on to the system Select the mailContinuity option from the drop down menu Select the Configuration tab Select the domains for which you want to deactivate Extended SMTPbackup ee O A ee Click on Deactivate comendo When deactivating Extended SMTP backup in a domain the e mails received in the backup period will be resent to your mail server User administration and AD synchronization MailContinuity delivers all actual incoming e mail as copies to a mail hotel In order for mailContinuity to receive e mails correctly mail boxes must have been created along with any aliases corresponding to the e mail addresses used by the company O All Domains v Catch all mailbox catchall__ demo6 coment demo6 comendo dk 0 Catch all mailbox catchall demo5 comenc
57. main or domains either entirely or for a chosen period of the day To blacklist a domain click on Add and enter the required information Here you can chose when to block access to the domain The options are 24 7 always blocked or an active time e g 8am 5pm You can edit blacklist domains already entered with regard to time span and you can also copy rules and delete comendo To whitelist a domain enter the domain or domains in the textbox and click on Add Note that you must be explicit about subdomains For example if you add www tv2 dk spil tv2 dk will not be covered but if you add tv2 dk all subdomains news tv2 dk spil tv2 dk www tv2 dk etc will automatically be included Important Domains on your whitelist will not be rejected even if dnsFence has categorized the page as being harmful Content categories O Activate categories by selecting them from the list Categories will be blocked within minutes of ac tivation and will remain active around the clock Alcohol You can search for specific content categories PONTE Peace either amongst all content categories or amongst nee the blocked categories by entering the required a cb search text in the text box Business Services Block Care Tranennartatinn Alari Read more about each category by clicking on the info symbol Domain monitoring Domains on this list will be monitored by dnsFence All attempts to visit these domains will be
58. mains if possible Whitelisting an entire domain means allowing any e mail from that domain including all soam e mails It is generally better to whitelist a single e mail address or single IP rather than an entire domain especially large well known domains such as gmail com You can whitelist many addresses at once Multiple e mail addresses can be whitelisted in one go by entering them all separated with commas like this andreas thedomain com brian thedomain com charlotte thedomain com I Managing blacklist for e mails domains To manage a blacklist for e mails domains Log on to the system Delete E mail Domain 2 Select the mailFence amp soamFence option trom the drop down menu 3 Select the Settings tab and then the Black list Whitelist tab 4 Inthe Blacklist section specify the following information E mail Domain Enter the rejected email ad dress or domain name domain com 5 Click onAdd NB To find any e mail address or domain enter its name in the Search box in the top left hand corner To remove any entry click on the Delete column comendo Managing whitelist for IP addresses To manage a whitelist for IP addresses Whitelist IP addresses 1 Log on to the system a 2 Select the mailFence amp soamFence option trom the drop down menu 3 Select the Settings tab and then the Black list Whitelist tab 4 In the Whitelist IP Addresses section specify
59. mark Geo Denmark The cluster is not available for you to use IP Range 89 104 217 0 24 IP Range 89 104 216 0 24 Locations 23 25 Location 24 26 smtpnull core comendo com 25 Your Network s SK Hover the mouse to read server reply If the server reply is turn off ESMTP inspection in your Cisco ASA firewall comendo QER QER stands for Quarantined E mail Report This function provides a full report on e mail messages blocked during a specific time period Each listed e mail message in the Quarantined E mail Report has a Release link which delivers the e mail message to the user if they click on it Each spam message can be released once and this must happen within 14 days of receipt O Enable QER Y Q Spam score ceiling 2 O Do notsend QER O Redirect QER mail to admin demo5 comendo dk O Notification hours Daily Update Whether QER is enabled or not soam messages can be released in your Security Center from the menu Inspect e mails Quarantined Email Report The Quarantined Email Report shows a list of all the e mails sent to your mailaccount that has been quarantined and labeled spam within the last 24 hours A click on the corresponding Release link for every e mail will automatically release the e mail from quarantine and the e mail will be sent to your inbox immediately The release function is available only once for that specific e mail and must be performed within 14 days o
60. n pee e The wizard completed successfully Click Finish to close this wizard A Completion Elapsed time 00 00 00 Summary 1 item s 1 succeeded 0 failed MF Journaling entire domain domain com R Exchange Management Shell command completed new journalRule Name Journaling entire domain domain com JoumalEmailAddress comendoabel 23 journal comendo com Scope Internal Enabled true Elapsed Time 00 00 00 To copy the contents of this page press CTRL C i e e Figure 9 Exchange Management Console New Journal Rule Completion Pie ES te Exchange Management Console Ele Action wew Help s gt 1m Blr Microsoft Exchange E Microsoft Exchange On Premises Organization Configuration ga Maibox DI New Remote Domain B Chert Access F Creste Piter Fj New Accepted Domain Hub Transport 3 m Unified Messaging Name New E mail Address Pokcy 3 Server Configuration Journaling entire domain domain com comendoabc123Djournal comendo com Internal Enabled New Transport Rule n Mailbox F New Journal Rula Chert Access DTi t S C Di Hub Transpor P New Send Connector im Unified Messaging a Reopient Configuration New Edge Subscription B Mailbox k Distribution Group gt Export List Mall Contact Yew 2 Disconnected Mailbox aa Mowe Request G Refresh 2 Toolbox 17 Help Figure 10 Exchange Management Console New Journal Rule Configured rule
61. naled Premium Journaling offers the following options to clients in possession of a Microsoft Exchange Premium CAL Global journaling scope All e mails passing through the Exchange organization are journaled Strongly recommended Internal scope Only e mails sent from members of the Exchange organization to members of the same Exchange organization are journaled External scope Only emails either sent to or received from addresses outside are journaled Individual recipients Once the general scope global internal external of the journaling has been defined this can be further refined to target a specific recipient only The recipient can be a mailbox contact or distribution list Regardless of the type of journaling chosen the e mail address receiving the journaled e mails will be that provided by Comendo upon request of the MailArchive journaling feature More details describing the use of the journaling e mail address within the journaling configuration phase will be presented in the section describing a MS Exchange 2010 Journaling configuration For specifics on setting up Journaling on Microsoft Exchange environments please refer to the guide below The description and the screen shots are based on MS Exchange 2010 Enterprise CAL Setting up Journaling in Exchange 2007 Exchange 2013 and Office 365 might differ slightly and the graphical interface can be designed in another manner For specifics on your exact v
62. ng contact E Introduction Contact Information Create a mail contact for New Mail Contact New contact Completion Existing contact erie Figure 1 Exchange Management Console New Mail Contact configuration 4 Complete the following fields on the Contact Information page Specify the organizational unit rather than using a default one Select this check box to select an organizational unit OU other than the default which is the recipient scope If the recipient scope is set to the forest the default value is set to the Users container in the Active Directory domain that contains the computer on which the EMC is running If the recipient scope is set to a specific domain the Users container in that domain is selected by default If the recipient scope is set to a specific OU that OU Is selected by default To select a different OU click Browse to open the Select Organizational Unit dialog box This dialog box displays all OUs in the forest that are within the specified scope Select the desired OU and then click OK First name Use this box to type the contact s first name This field is optional Initials Use this box to type the contact s initials This field is optional Last name Use this box to type the contact s last name This field is optional Name Use this box to type a name for the contact This is the name that s listed in Active Directory Comendo MailArchive Conta
63. omains add them here 6 Click on Save User Administration Edit user hjadmin demo5 comendo dk Personal settings Q Spam score 2 Recommended v O Tag spam score of as possible spam O E mails 2r3 demo6 comendo dk demo5 comendo dk alibabba demo6 comendo dk f232f demo5 comendo dk hjadmin demo5 comendo dk mjtestuser demo5 comendo dk mtcp demo5 comendo dk R X X od ad X X X Choose 0 demo5 comendo dk x demo6 comendo dk x demo5 comendo dk v O comendo Deleting system users san To delete system users 1 Log on to the system Pass Edit Delete 2 Select the mailFence amp soamFence option from the drop down menu 3 Select the Settings tab and then the Users amp Contacts tab In the Users section and the Delete column click on X 5 Inthe confirmation window click on OK Sending password to system users To send a password to system users 1 Log on to the system 2 Select the mailFence amp soamFence option from the drop down menu 3 Select the Settings tab and then the Users amp Contacts tab In the Users section and the Password column click on 5 Inthe confirmation window click on OK Searching for system users To search for system users 1 Log on to the system 2 Select the mailFence amp soamFence option from the drop down menu 3 Select the Settings tab and then the Users amp Contacts tab In the Users section
64. on 45 7025 2223 or send an e mail to support securitv comendgo com 2 Specify the following information User name Enter your user name Password Enter your password Remember info Select this checkbox if you want your computer to save your login details NB If you select the Remember info checkbox the system will automatically remember the details for you 3 Click on Login The main screen will be displayed comendo Main Screen Once you are successfully logged on to the system the main screen will be displayed O fe d O Timezone GMT 01 00 Language Security Center Manual Logout Dashboard v Settings mailFence spamFence mailFence spamFence backupFence Inspect mails Categorized e mails per day Total size of stored e mails during the last week 1000 o y 5 A A a a E O E 100 500 eS AA EA ee AAA sas d UU Su Mo Tu 0 ES 0 Th Fr Sa Su Mo Tu Normal e mail M Virus e mail EB Spam e mail E Botnet e mail demo5 comendo dk Cloud System Status mailFence spamFence mailFence spamFence System availability for the past week All domains 1 month Customer total mailflow eo oe e e oe o Th Fr Sa Su Mo Tu We Amount A O All Our Security systems are up Normal e mail 3 701 E E E T T T T a Su Mo Tu We Issues a All Svstems 100 Available Es Virus e mail 44 l E Spam e mail 4 949 Resolved issues Botnet e mail 0
65. on group that you want to journal and then click OK All messages sent to or from this recipient are journaled Enable Rule Journal rules are enabled by default To create the rule in a disabled state clear the check box New Journal Rule D New Journal Rule New Journal Rule This wizard helps you create a new journal rule When enabled the new journal rule is Completion executed on your organization s Hub Transport servers Rule name lJ ournaling entire domain domain com Send Journal reports to e mail address comendoabc1 23 journal comendo com Browse Scope Global all messages C intemal internal messages only External messages with an external sender or recipient Journal messages for recipient MV Enable Rule E To use premium journaling you must have an Exchange Enterprise Client Access License CAL Help Cancel Figure 8 Exchange Management Console New Journal Rule Overview of configured settings 4 Click New to create the journal rule gt On the Completion page review the following and then click Finish to close the wizard A status of Completed indicates that the wizard completed the task successfully comendo A status of Failed indicates that the task wasn t completed If the task fails review the sum mary for an explanation and then click Back to make any configuration changes l New Journal Rule A New Journal Rule Completio
66. on of incoming e mails in your statistics representation Outbound Select inclusion of outgoing e mails in your statistics representation Time Span State the specific time span for your search Design Select the layout of the graphical representation as required The options available for Design are Circle Vertical Bars Horizontal Bars Show Select the requisite checkbox es to view the statistics The options available for Show are Normal Virus Spam Botnet Activity Statistics Select to view statistics for various activities in the system Virus Statistics Select to view statistics for viruses in the system Virus Top 10 Select to view statistics for the latest 10 viruses in the system 5 Click Show O O O All AAA jaiii Day Week Month O O From 23 01 2014 a Y Normal y Virus v Spam de lit v Botnet To 30 01 2014 Activity statistics Virus statistics Show Virus top 10 comendo Reports amp alerts This tab provides detailed reports regarding e mails servers and operation statuses You can add con tacts and reports depending on your requirements This module allows you to keep track of all the alerts closed opened as needed mallFence 4 spamFence v Status inspect e mails Statistics Settings 123 spamFence Basic Report Monthly english 0 4 x 3 spamFence Basic Report Weekly swedish 0 4 x E spamFence Basic Report Weekly danish 0 4 x Executive Rapport HQ UK spamFence Basic Report Monthly english 0 4 x mad spamFence
67. onfiguration When using FTP upload it is very important that the file be named mc users xml otherwise our systems will ignore the file Comma separate file It is possible to download activation codes and access codes using a comma separated file Edit user 1 Log on to the system 2 Select the mailContinuity option from the drop down menu 3 Select the User admin tab 4 Search for the user and click to edit this user s information 5 Edit the necessary information and click on Save Delete user 1 Log on to the system 2 Select the mailContinuity option from the drop down menu 3 Select the User admin tab 4 Search for the user and click to delete this user User activation When users are created either manually or using a comma separated file they will not yet have been activated This will be indicated in Comendo Security Center by a red symbol in the Activated column You may choose to text the activation codes SMS info or e mail them E mail into We recommend you send all users E mail info to enable them to activate their accounts and choose their passwords Whenever E mail info or SMS info is selected a new activation code Is created and sent to the user who will receive an e mail or text containing the following text Please activate mailContinuity for your e mail address at https security comendo com mailcontinuity Activationcode XYX99XYX comendo
68. or your search Recipient Enter the e mail address of the recipient Sender Enter the e mail address of the sender Subject Enter the subject of the e mail Spam Score Select the range of the spam score as required NB The recommended starting range for a spam score is 2 5 Click on Search comendo How to search With the e mail search function you can search across all your domains at once This search will be faster than the previous single domain search All criteria must match A search will only find the e mails that match all the search criteria and all the search words Searching for sender him thisdomain com recipient her thatdomain dk and subject win lottery will find only e mails for which both the sender and the recipient match and which contain both the words win and lottery in the subject Exact criteria matches Search for the subject tom and you will find e mails with tom in the subject but not the word stomp To improve speed by default the function will search for exactly what you enter ignoring case see below Inexact criteria matches If you only know part of a word you are looking for use to represent the unknown part To find a sub ject beginning with tom search for tom and you will find all subjects containing the words tom tom smith and tomato but not stomp Searching for tom will find all these words including stomp You can even include the star inside a word e g w e to find
69. ould be released Mail header Provided the e mail has been classified as spam the e mail header will be shown here If the e mail is not a spam message the message will have been logged but its content will be unavailable No fur ther information about the e mail message will have been saved The e mail header constitutes technical details re garding the e mail in question The e mail header is valuable for your internal trou Mall details Mailbody Mailheader Mail history Subject Dolor minim sit aliquam eos lobortis justo sed Sender sofia singlehanded n Recipient alberte bentsen demo5 comendo dk Attachment list Header Return Path O monan inded ni gt lo No attachments equi d X Spa did RSE 5221004 Authen ion Results ec2 node5 net comendo com smtp mail sofia singlehanded na ba eutral Re aay a rom 89 104 217 187 89 104 217 167 4924 helo elo win tools security come des com envelope fi rom m lt sofia singlehanded nl gt ecelerity 2 2 3 49 r 42060 42061 with ESM a TFS pees DA690315 Fri 01 Mar 2013 ps 53 17 0100 IME Version 1 0 lessage eD TE 38 11093 DA890315 ec2 no node5 net comendo com gt From Sofia nde ed n To Alberte Lol lt alberte bentsen nove Hey comendo dk gt Date 1 Mar 2013 12 53 04 20100 Subject Dolor F minim et aigu amoo s lobortis justo sed Content Type text plai set utf 8 Content Tra ate En atk Rs bit bleshooting and support and should you choose to conta
70. queue on recipient s e mail server The e mail is not being queued by Comendo The e mail has been delivered to the recipient s e mail server where it has been queued pending final delivery to the recipient s e mail client Outlook Mail app et al How can find the e mail The Queued mail for delivery message is frequently accompanied by an ID string This ID string can be used to search for the e mail on the recipient s server can t find the e mail How do get it If you have backupFence use it to resend the e mail Otherwise ask the sender to resend it Normal This normal e mail has been delivered to the recipient s e mail server Y Whitelisted The e mail has been delivered to the recipient s e mail server Why has the e mail not been quarantined as spam You have had the sender whitelisted E mails from a whitelisted sender are never quarantined as spam comendo TLS mailTunnel With the product mailTunnel e mails can be sent and received using secure connections This will be displayed in the log in Security Center amp Gold The e mail was received using a secure TLS connection Silver The e mail was delivered using a secure TLS connection Gold and Silver The e mail was received and delivered using a secure TLS connection Secure Mail If you have purchased the product Secure Mail you will receive and send encrypted and signed e mails and use the tunnel mail standard
71. r cee cea Mala 5 Manio CCE iter ssteectoet ace pep Pesce E ene ee ne atta Pa 6 BrO GONTETIE O A 7 DAS INDO al Cl tla aeee a a a e a E E and asa ia enna vi O q EPEE E E aren nyt a AE E A PEA T 8 Miscellancou oper On e e E E A A tren teen 8 MAILFENCE AND SFPAMFENCE r nen ma a serene 9 EES UNU See scence E EEE A E EAE ATA E PE EE ete E AE act A A 10 O 10 A O ameeee ete epee 1 SE Me E a E E E E E E I E T E T A AE i O is PP O A 19 o E antec cere aaa E T ead 20 A E E Seseatec cy cneen ats rpeane 21 Managind POF c mall renont e ee n tee reenter dee oetenrey ee tlaate te 21 Se olan bs 24 o a 26 A A A 26 Blacks t o sy C A A eer etary amen eee 30 ro lUah a als oral Miao ames meee ery O 33 A A E Sten aenetnameamnen eatin 34 SENS Ce OMA CUS caste si erence E ree a ripe ashlee A Gane dita pslnei ee eines 35 O meer ee eae eer eee Be Devenir T A E cme tent emer emer ener een rere 40 O cite eee eee O 41 A PP e 0 44 BACK WIREE NCE T rito rei a cis 46 PP E a ameh omer enycnet 46 A Om ado ack U O Calielll tmcerechaea mn cmasm eu a a ihren aries can elenne 46 Resen LOVENIE A 47 e a E E a E E A A E AEE T E A 47 MIES SS ate ee ate ces aed ens easter aca ances ore ean ee 48 PS INS Fee NG Eats e A ete ae oie 49 E ae ee ee a enna E re or ae ee a a 49 NANI Gls O A A 49 Chec kaoniani ear aae E a ctas 50 Ava A A SO eee teeta cee 50 Se ANG LS Uae oe eat nc ae ace meee E A ene aE A E ene ene ee et pent ee ere 50 Conna ao ahamem eee eee ere ente
72. r nee Meme ren ae meter erent eR ere eran ney Tne arene 50 a a A A 51 Sohail ay eter ila a T e werent aera es Recreate noe ere Serer te nee nape ene eer 52 POAN A ere te eee sen etree renee ee aay Sere eee 52 VASE AINE Y a e o eter tenis ceo De 53 A meen ney ee eee Wn recent cae mee nie en Oo nC Ey 53 AciWatelEdendedSIVITPD Scudo suenene 55 Deactivate Extended SIWPOAGK dia 5 gt User administration ana ADSYNENroniza tonk a a a oectessoee eecusee se 54 Creates ermani aly eaen rare getter Oe He soba ete hr iaeete ncere eect rete 54 comendo Creates erat omaia e a recent nace SA Bait U A O A Sa nee cena ays oe 57 A O O A cote ner ee 57 U erac natione a e a nn ite rome weeny ant lence eee es Si SEM Ga GU Va RE o A A A en E A teams 58 A A A E te enn tecernc rn rome Tome nrc nem terne 58 Fel el GO Ske aren carte caren N ne ane ESE RA Gh ote sana sient area ain canine 58 Alases anma CHS MMIDUUIO a ae clio 58 Wis avers CINC oca 58 O A E E 58 AP E Pete ieas intone aa er eam ee Sener 58 LIA CTT COC UG en ie see art we cries reece aac te nena eur innarany sett aarecenmeenoaen senator 59 Synchronization of e mails sent from mailContinuity e ee eeee eee 59 NT AIICARS CHIN Eis cocotero colocaban cid 60 dex miiormati on Pedic lc ernment es ere ete eae aeeeee tern amr eetnees 60 O A eee tens Menten E E eet N ere ee tate 60 IS DOGG esi cll APPO mae erence neha o A Ate a tease A AT 61 Seal Gling oran archivedie malaria tooo 61 A E apie
73. setting is 2 oo eS m Tag spam score of EN as possible spam Scanning and filter technologies PVR scanner will catch new virus even before they are registered MB Notify per e mail when PVR scanner suspects a virus Receive e mail only for added users Mailerdaemons Postmaster filtering User SPF Sender Policy Framework filtering Notifications We can e mail you if a virus is found on either incoming or outgoing e mails Stamps A stamp can be added separately to incoming as well as outgoing e mail messages This makes it clear that the message has been scanned in our system prior to delivery and is declared free from spam in the case of spamFence and virus in the case of mailFence incoming virus notification Incoming stamp Outgoing virus notification Outgoing stamp NO 5 comendo Configuring spam thresholds Spam Thresholds To configure spam thresholds n i Spam score 3 v 1 Log on to the system 0 is the most aggressive settings all mail will be filtered 8 is the least aggressive setting no mail will be filtered 2 Select the mailFence amp soamFence option EE EIST trom the drop down menu j 3 Select the Settings tab MS Quarantine Under the General tab and the Spam Thres i tatty ee holds section specify the following informa tion Spam Score Select the required score from the drop down list box Spam Status Select the status of soam from the drop down li
74. st box Tag Spam Score Select the checkbox to classify your required spam score as a probable spam score Configuring scanning and filter technologies To configure scanning and filter technologies Scanning and filter technologies Log on to the system PVR scanner will catch new virus even before they are registered 2 Select the mailFence amp soamFence option from the drop down menu Notify per e mail when PVR scanner suspects a virus 3 Select the Settings tab BH Receive e mail only for added users Under the General tab and the Scanning and MalonieemnoneiPostnasier A Filter Technologies section select checkboxes for required scanning and filter techniques re With PVR enabled you are protected against viruses even before they are registered PVR e mails contain code that is not yet registered as a virus and thus not necessarily malicious Enabling Receive e mail only for added users will cause the system to reject e mails to users that do not exist in Security Center E mails from mailer daemons postmasters will be quarantined and therefore not delivered to the recipient SPF will validate senders of e mails This technique will enhance the protection against soam by verifying the sender s IP address SPF will define which hosts can send legitimate e mails from a given domain comendo Configuring stamps Stamps To conti gure stam ps A stamp can be added separately to incoming as well as outgo
75. the following information IP Address Enter the allowed IP address 5 Click on Add NB To find any IP address enter the address in the Search box in the top left hand corner To remove any entry click on the Delete column Managing blacklist for IP addresses To manage a blacklist for IP addresses Blacklist IP addresses 1 Log on to the system Serveradress 2 Select the mailFence soamFence option trom the drop down menu 3 Select the Settings tab and then the Black list Whitelist tab 4 Inthe Blacklist IP Addresses section specify the following information IP Address Enter the rejected IP address 5 Click Add Pa NB To find any IP addres enter the address in the Search box in the top left hand corner To remove any entry click on the Delete column comendo Country Blocking This section allows you to reject block e mails from a specific country Q Choose Clear List All of North America Block Antigua and Barbuda North America Unblock All of South Africa Block Netherlands Antilles North America Unblock All of Antarctica Block Aruba North America Unblock All of Africa Barbados North America Unblock All of Europe Block Saint Bartelemey North America Unblock All of Asia Block Bermuda North America Unblock All of Australia Block b Bahamas North America Unblock All Other Countries Block Belize North America Unblock Antigua and Barbuda
76. the journaling ad dress E mails already existing in the user s mailboxes will not be journaled As it will be presented next depending on the customer s Exchange CAL there may be several Journaling options possible These refer to both the e mails scope direction i e internal external or both as well as its granularity i e specifying a specific target address Archiving differs from Journaling in the fact that it implies backing up the data in a location different from its native one Because the native environment may often be subject to storage constraints on the long term this approach often becomes unfeasible and the need for a different dedicated storage arises Journaling thus becomes a tool for transferring the e mails to such a dedicated storage Journaling and MailArchive possibilities in relation to the customers Microsoft Server Exchange environ ment Depending on the customers Microsoft Server Exchange environment several Journaling options exist Currently Microsoft Server Exchange 2003 is not supported Depending on their Exchange CAL customers with on premises MS Exchange Server 2007 and higher have the following types of journaling options All Office 365 licenses include by default the Premium options listed for on premises MS Exchange Server 2007 and higher comendo Standard Journaling all messages being sent to and from addresses configured on a specific mailbox database will be jour
77. tings Figure 4 To make changes click Back To create the new mail contact click New Click Cancel to close the wizard without creating the new mail contact comendo New Mail Contact A Introduction New Mail Contact y Click New to create a mail contact with the following settings A Contact Information Configuration Summary EJ New Mail Contact 9 5 2 Comendo MailArchive Contact Completion Contact name Comendo Mail rchive Contact Alias ComendoMail rchiveContact External e mail address SMTP comendoabe123 journal comendo com To copy the contents of this page press CTRL C Help lt Back New Cancel Figure 4 Exchange Management Console New Mail Contact Review configuration G On the Completion page review the following and then click Finish to close the wizard gt A status of Completed indicates that the wizard completed the task successfully A status of Failed indicates that the task wasn t completed If the task fails review the sum mary for an explanation and then click Back to make any configuration changes 7 Click Finish to close the wizard Figure 5 New Mail Contact A Introduction Completion A coo The wizard completed successfully Click Finish to close this wizard E Contact Information Elapsed time 00 00 00 Bi New Mail Contact Summary 1 item s 1 succeeded O failed Fl Completion EIl Comendo MailArchive Contact R Exchange Management

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