Zoltrix Rainbow Classic
Contents
1. Lit when modem is powered Note All status LED s are red with the exception of the PW LED which is green Troubleshooting The following lists the most common problems encountered when an installation is unsuc cessful By reading it through carefully you may be able to resolve any problems yourself Problem Modem LED s are not lit Verify that the modem power switch is on the power adapter is firmly seated at the AC wall outlet and at the power connector in the rear panel of the modem Problem The TM Test Mode LED flashes continuously Your modem may need servicing Call your dealer about available warranty services Problem Modem does not respond to dialing commands TD and RD LED s do not illuminate and modem will not dial This may be a result of a loose cable connection using an improper or faulty serial cable or from wrong COM Port settings in the communications software or in the computer serial port configurations Check that all cable connections are secure Verify that the serial cable is firmly seated in the connectors on your computer and on the modem You may also wish to verify that the serial port cable within your computer is also firmly seated and properly oriented to the serial port connector on the I O card or on the motherboard Verify that you are using the proper cable You should use one of the following shielded cable types 25 pin to 9 pin if your computer has a 25 pin connector at the serial port you2. access to the World Wide Web be sure to visit the Zoltrix home page at http www zoltrix com You may also want to read the updated Modem Questions and Answers located at http www zoltrix com modem qa htm You may also locate the complete AT commands and Windows 95 drivers from the following page http www zoltrix com modem htm You may also locate the Technical Support phone numbers and e mail addresses on the Tech Support Web page at http www zoltrix com techsupp htm CONNECT This can be controlled by the Xn command X0 sends a summarized code CONNECT and X4 sends a full extended code CONNECT 14400 Problem The modem does not auto answer The auto answer mode is determined by the SO register If SO has been set to 0 the modem will not answer Assign another value to SO by entering the following command SO n where n the number of rings to occur before the call is answered ATSO 2 the modem answers after two rings Problem The modem always answers the phone Set the SO register to 0 ATSO 0 Problem The communications software displays No Dialtone Make sure that your phone cable is working properly and that it is firmly seated to the phone socket at your phone jack and in the rear panel of the modem The External Modem Features Hardware Features 56 000 bps maximum Data reception 33 600 bps maximum transmission 14 400 bps Send and Receive Fax DTE Rates up to 115 200 bps with Automatic Speed Conver
3. wish to use or a straight 9 pin to 9 pin serial cable if your computer has a 9 pin connector at the serial port you wish to use Verify that the COMPort setting in your communication software matches the COM Port that you ve selected on your computer Verify that the COMPort you ve selected is enabled and is not in use by any other serial device Refer to Appendix A for information on Determining What Serial Ports Are Installed On Your Computer Problem Modem answers incoming calls and then returns to the on hook condition disconnecting the caller This occurs most often when connecting to a UNIX system In most case the host does not prefer to see any result or command echo codes If this is the case the codes can be disabled by adding E0 Q1 to the modem configuration string Problem No echo from modem This is normally caused by an I O address or IRQ conflict Verify that the COMPort is not in use by any other serial device and if necessary use another COMPort or I O address setting Refer to Appendix A for information on Determining What Serial Ports Are Installed On Your Computer You may also need to refer to your computer or I O card hardware manual Problem The modem dials and appears to complete the connection but the communications software does not enter the correct mode The screen remains blank There may be an I O conflict See the solution for the previous problem No echo from modem The Result Codes may have be
4. Model FM 56E Quick Installation Reference Card Rainbow 56K Classic External V 90 Fax Modem i 000 bps Data 115 200 bps Throughput V 90 K56Flex 56 000 bps Data Modem 14 400 Send amp Receive Fax MNP2 4 amp V 42 Error Correction amp MNP5 amp V 42bis Data Compression 2 Mega Byte Flash ROM Equipped N ANRNANA ri 3QF 56KE2 Leading the world in fax modem technology V 90 56 kbps High Speed External Modem Installation Necessary Equipment In addition to the External Fax modem and its wall mount power supply make sure that you nave all of the following equipment at hand before you begin An IBM PC 386 486 P entium or compatible computer with an available serial port e A modular telephone cable included e A modular telephone outlet e A9 pin to 9 pin RS 232D Serial Cable included e Atelephoneset Optional Before You Install Your Modem Most computers have 2 serial ports and 1 parallel ports An external modem requires that one serial port is enabled and recognized by the computer Unless you are using a bus mouse serial port 1 is usually where you will install your mouse or other pointing device Serial port 2 is usually where you would install an external modem Please refer to the hardware Manual for instructions on Determining What Serial Ports Are Installed In Your Computer Once you ve determined which COMPort is available you are ready to install your mod
5. RT turn on your computer and load the DOS directory C gt CD DOS Type MSD at the prompt C A gt MSD After the MSD program complete its diagnostics press the C key to display the information on your computers serial ports Look down the column of the COMport where you intend to install your modem The UART Used will be displayed at the bottom of the column If it reads 16550 16550A 16550AF 165508 etc install your modem at that serial port Software Settings for Windows 3 1x to Enable the 16550 UART To enable the use of the UART you must edit the SYSTEM INI file in your Windows directory Add the following line to your SYSTEM INI file under the 886enh section COMxFIFO 1 where x the COM port where the modem is installed For example if your modem is set at COM2 the statement would read COM2FIFO 1 On Off Switch je CD OH Front Panel LED Descriptions TR Terminal Ready Lit when DTR is high TM Test Mode Lit during test mode flashes once during power up AA Auto Answer Lit when Auto answer mode is enabled flashes when an incoming call has been detected CD Carrier Detect Lit when a valid carrier has been detected from the remote modem OH Off Hook Lit when the modem is in the Off Hook mode TD Transmit Data Flashes when data is being transmitted from your computer to the modem RD Receive Data Flashes when data is being received by your computer from the modem PW Power
6. em 1 Installing your fax modem The steps to install your modem are shown in order in this section For some steps you may need to refer to your computer s User s Manual A Turn OFF the computer before you begin Also turn OFF any external devices that are connected to your computer such as printers monitors etc B Connect the male end of the 9 pin RS232D serial cable to the modem s Serial Port C Connect the other end of the RS232D cable into a 9 pin serial port connector on the rear panel of your computer D Connect the wall mount power supply provided with the modem to the power connector on the rear panel of the modem E Plug the wall mount power supply into the AC wall socket 2 Installing Cables A Insert one end of the phone line into the jack on the modem labeled Line B Insert the other end of the phone line into the phone jack usually located on your wall Connecting a Telephone If you wish to use a phone set in conjunction with your modem please follow these steps A Insert the line from the phone into the jack labeled PHONE B Make sure that the other end of the phone line is connected to the telephone Note With the modem and phone sharing a single phone line your phone will function as normal However while the modem is in use ie the modem is off hook and the CD OH LED is illuminated you will not be able to dial out or receive any calls 5 Online Technical Support If you have
7. en disabled by the software configuration set up Check if Q1 is in the configuration or initialization string If so change it to QO Your software may require numeric result codes rather than verbal result codes Use either VO for numeric result codes or V1 for verbal result codes in your initialization or configuration string Some software require full extended result codes ie CONNECT 14400 instead of
8. ld complete the following steps A Check that all phone cords are firmly connected Lift the handset of the telephone to check for a dial tone Turn your computer on B Turnthe modem on by depressing the ON OFF button located on the top of the modem near the upper right corner of the front panel You should see the TM HS TR and PWR LED s illuminate The TM and TR buttons will illuminate briefly and will go dim after a second C You ve now completed the hardware installation of your modem From here you are ready to install the communications software Please refer to the software installation section for instructions D Once you ve installed your communications software you ll be ready to test the modem according to the instructions in either the hardware or software manual UART s To ensure that you do not lose data bits at high speed transmissions or while you are running DOS and Windows programs at the same time make sure that the serial port where you re installing the modem has a 16550 compatible UART Most computers have serial ports with the 16550 UART unless you have an older system Serial I O cards with the 16550 UART are also available from your computer retailer Your modem will still function normally if you do not have a 16550 UART supported serial port but you may experience some lost data if you set the communication software s baud rate above 19200 bps UART Verification To verify that you do have a 16550 UA
9. sion to DCE speed Non Volatile memory stores 4 phone numbers and 2 user defined configurations Touch tone and pulse dialing On board speaker to monitor Call Progress Automatic Call Progress Monitoring Dial Tone Busy Signal and Ring Result provided for communications software response Operates with computers via standard Asynchronous RS 232 Serial Port V 42bis and MNP5 Data Compression V 42 and MNP2 4 Error Correction Supported by Standard AT Command Set Supported by Enhanced AT Command Set Supports Class 1 Fax Commands Flash ROM for firmware update and feature enhancement Hardware Compliance ITU T V 90 or K56Flex V 34 V 32bis V 32 V 22bis V 22 V 21 and Bell 103 56 000 33600 28800 14400 9600 2400 1200 and 300 bps Data Transmission ITU T V 42bis Data Compression MNP5 Data Compression ITU T V 42 Error Correction MNP2 4 Error Correction Asynchronous RS 232 Group 3 Fax ITU T V 17 V 29 V 27ter V 21 Channel 2 Class 1 Fax Commands FCC Part 15 Part 68 Capable of receiving at up to 56kbps and send at up to 31 2kbps Due to FCC regulations on power output receiving speeds limited to 53kbps Actual speeds vary Requires compatible phone line and server equipment Complies with both the V 90 56k standard and K56Flex technology protocols 3 Testing The actual installation of the modem is now complete Before attempting to use your modem you shou
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