Zebra® TLP 2844 Desktop Printer
Contents
1. Zebra ILP 2844 Desktop Printer User Guide W Part 980487 001 Rev A 980487 001A Proprietary Statement This manual contains proprietary information of the manufacturer It is intended solely for the information and use of parties operating and maintaining the equipment described herein Such proprietary information may not be used reproduced or disclosed to any other parties for any other purpose without the expressed written permission of the manufacturer Product Improvements Continuous improvement of products is a policy of the manufacturer All specifications and signs are subject to change without notice FCC Compliance Statement NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that the interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures E Re2. Zebra Technologies Corporation
3. Ge DD aora ras preste owe been a4 eee ses sea 21 Print Head Considerations mesitas abs dad oa ta 28 Media Path Considerations ue 800000 E a eR ERE 28 Cleaning Card Considerations o ooooooooooooooo oo eee 28 Platen BIS sa a sata eses ss avs D TT 29 Eubrie3ll0n coste dano ye eee V dE eS INST Ped ae en 29 Replacino Mie PIAN oos ne cara tones PS A ea bo SE 30 Replacing the Print Head Lua 6444205 dre m dod dodo A wie eR B dbi eed 3l Thermal Transter TLP Model 254 cese E ERES Ara 32 Troubleshooting Pint Quality Problems 5 2 06409 2560 paar 604 td en Bean 38 Manual Calibration 2 44 diosa wa deoa bx RERO dane odes 40 Resetting the Factory Default Values o o ooooooo 41 Communications Diagnostics asus ec urn darias ar es 41 Peed Button MOdes lt ne ae sr Eta Eu do Erg d eg 42 Appendix os AAA 43 Universal Serial Bus USB Connector o oo o o 43 Parade Inte ra nenn en en ew ee eae bes RR Us Internal Ethernet PrintServer era 45 Serial R 5 252 Connector s sess een 46 vi 980487 001A 980487 001A Vil This section describes what you get in your shipping box and provides an overview of printer parts This section also has procedures that describe how to open and close the printer and report any problems Hello Thank you for choosing a Zebra TLP 2844 printer a high quality on demand printer manufactured by the industry leader in quality service and value Zebra Technologies Co
4. take up core Use the adhesive strip on new rolls otherwise use tape 2 Turn the ribbon take up gear counter clockwise top moves toward rear to remove slack from the ribbon 3 Close the top cover Remember that you need to release the cover lock lower the top cover and press down until the latches snap into place 12 980487 001A Operator Controls Power Switch Press up to turn ON or down to turn OFF the printer CAUTION The power should be turned off before connecting or disconnecting the communications and power cables Feed Button Forces the printer to feed one blank label Takes the printer out of a pause condition The printer is put into pause by either a programming command or an error condition See What the Status Light is Telling You on page 35 Use the Feed button for printer setup and status see Feed Button Modes on page 42 Status Light Functions as a printer operational indicator see What the Status Light is Telling You on page 35 Feed Button Status Light Power Switch 980487 001A 13 media and print a status printout UKQ2933H U V4 28 19 Serial port 96 N 8 1 ANDI Image buffer size 1032K Fmem 000 0K 060 9K avl Gmem 000K 0331K avl Emem 000K 0331K avl 18 0 001 rY JF WY ty S2 D07 R024 000 ZT Ue q1200 Q1500 036 d Option Media Length Sensing Before you connect the printer to your computer make sure that the printer is in proper
5. the media toward the platen and print head Open the media guides by turning the guide adjuster knob to the rear Thread the media through the guides Close the media guides by turning the guide adjuster knob to the front They should just touch but not restrict the edges of the media Unless you need to load ribbon close the top cover Remember that you need to release the cover lock lower the top cover and press down until the latches snap into place 10 980487 001A Loading Ribbon You must use thermal transfer media accepts wax and or resin transferred off a ribbon when you use a ribbon When loading ribbon you install the supply and take up rolls then tighten the ribbon on the carriage Before following these steps prepare the ribbon by removing its wrapping and pulling its adhesive strip free 1 Thread the ribbon through the carriage 2 Press the right side onto the supply hub 3 Align the notches on the left side and mount onto the spokes of the left hub 1 Press the right side onto the take up hub 2 Align the notches on the left side and mount onto the spokes of the left hub You can find your first ribbon take up core in the packing box Subsequently use the empty supply core to take up the next roll of ribbon 980487 001A 11 Attach and Tighten the Ribbon You must align the ribbon so that it will be taken straight onto the core 1 Attach the ribbon to the
6. the printer to dry for one minute before loading labels Lubrication No lubricating agents of any kind should be used on this printer Some commercially available lubricants if used will damage the finish and the mechanical parts inside the printer 980487 001A 29 Replacing the Platen Removal Open the printer and remove any media stylus such as Using a pointed ll small slot head screwdriver knife unhook the tabs on the right and left sides forward gt tweezers Or razor Then rotate them 2 Lift the platen out of the printer s bottom frame Assembly Make sure the right bearing is on the shaft of the platen H N LAW 3 L v V Ya Align the platen with the gear to the left and lower it into the printer s bottom frame ji back and snap them 2 Rotate the tabs into place 980487 001A 30 Replacing the Print Head In the event you need to replace the print head read the procedure and review the removal and installation steps before actually replacing the print head Prepare your work area by protecting against static discharge Your work area must be static safe and include a properly grounded conductive cushioned mat to hold the printer and a conductive wrist strap for yourself NOTE Turn the printer power off and unplug the power cord before replacing the print head 980487 001A 31 Thermal Transfer TLP Model RY SS
7. working order You can do this by making the printer measure After loading media perform the following procedure that measures the length of each label or tag Make sure the top cover of the printer is closed l Make sure that printer power 1s off 2 Press and hold the feed button 3 Turn printer power on 4 When the status light blinks release the feed button 5 The printer advances the media to measure and verify the length of individual labels or tags The printer then prints a status summary and remains in diagnostic dump mode 6 To begin normal operation tap the feed button The printer prints out of DUMP and advances a label If the status light remains amber or red or you cannot get this printout refer to Troubleshooting on page 35 980487 001A Hooking Up the Printer and Computer Your printer will have one of two combinations of interfaces Universal Serial Bus USB parallel and serial m USB ethernet and serial Each specific interface option USB parallel ethernet serial is discussed individually You must supply the required interface cable for your application CAUTIONS Keep the power switch in the OFF position when attaching the interface cable The power supply barrel connector must be inserted into the power supply receptacle on the back of the printer before connecting or disconnecting the com munications cables This printer complies with FCC Rules and Regula tio
8. 05 350 1 M J8A207 450 1 M JflA209 55 20 100 1 b 22 200 1 24 300 1 26 400 1 28 500 1 320 50 1 ic 1 0 1 8 1 23 3 3 2 Er 2379 3 2 eo 3 E 3 HI IB b 3 D 3 b 3 0 3 6807 N N N N N 3 LE ma ua m um BA AN TDA N M IDA N TUN TN rr PO n2 104323 258 M JDA325 350 M IBA327 450 M JDA329 550 A480 100 1 b 4 M IJ8A881 150 1 b 1 M HAG83 258 1 b 1 M JBA085 350 1 b 1 M 78A087 450 1 b 1 M I8EA089 550 1 b 1 00 100 1 b 2 2 N 02 200 1 b 2 2 N 04 300 1 b 2 2 N 06 400 1 b 2 2 N 08 500 1 b 2 2 N 200 50 1 600JBJ DAS 1 b 3 2 N M JEA3 1 b 3 2 N M IBA3 1 b 3 2 N M JDAS 1 b 3 2 N M TAS 1 b 3 2 N M TELE 2 N M SBA481 150 980487 001A 41 Feed Button Modes Printer Condition Feed Button Action Printer is OFF Printer is off Tapping or holding the button has no result Printer is ON Cover is open Tapping or holding the button has no result Labels tags or fan fold forms are loaded Tap the button once to perform a form feed Hold the button to perform a continuous feed The printer stops at the top of the next form Continuous media roll is loaded Tap the button to perform a line feed The printer stops on the next line Hold the button to perform a continuous feed The printer stops at the next line when you release the button Fresh media
9. Before following the steps in this N SS procedure open the printer by pulling the release latches forward then lifting the top cover Remove any ribbon from the carriage Removal 1 Grasp the print head spring and pull it to the left then slide it free of the carriage 2 Usethe spring to pry the print head clip off the right side of the carriage 3 Pull the print head and bracket forward 4 Use a 2 Phillips driver to remove the screw that holds the ground wire 5 Unplug both bundles of print head wires from their connectors 2 980487 001A Replacing the TLP Print Head Continued Assembly The new print head comes with the clip and ground screw attached 1 Align the print head and bracket to plug the left and right connectors into the black and white wire bundles 2 Attach the ground wire and secure it with the screw Use a 2 Phillips driver to tighten it 3 Insert the bracket pegs into the left side of the carriage 4 Align the right side of the bracket and insert the print head clip through the right side of the ribbon carriage into the bracket 5 Slip the left end of the print head spring into the left side of the ribbon carriage then slide the right end into the other side The angle of the V fits into the indent on top of the print head bracket 6 Clean the print head with the cleaning pen Reload media and ribbon Plug in the power cord Print a status report to ens
10. GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND n c ERROR SIG GND n c n c SELECTIN Male DB 25 to Male Centronics Cable The figure below displays the cable wiring required to use the printer s Centronics parallel interface 44 980487 001A Internal Ethernet PrintServer This interface uses an RJ 45 straight through cable type The table below provides the pinout assignments Signal Pin Pin Signal Tx 1 1 Tx Tx 2 2 Tx Rx 3 3 Rx 4 4 5 5 Rx 6 6 Rx 7 7 8 8 Pin 4 Pin 5 Pin 3 Pin 6 Pin 2 Pin 7 Pin 1 Pin 8 Looking into the Printer s RJ 45 Modular Connector 980487 001A Serial RS 232 Connector The printer operates as a Data Communication Equipment DCE and normally connects via a standard RS 232 modem cable to a Data Terminal Equipment DTE such as a computer or terminal with a default configuration of 9600 baud 8 bit data 1 stop bit and No parity Host DB DB Printer Pin Pin 1 1 45 Volts 2 2 4 TxD 3 7 3 RxD A o 4 CIS jj GND 6 I 6 RDY 7 gt 7 N C 8 gt 8 RDY 9 9 N C Female DB 9 to Male DB 9 Host PB 25 DB 2 Printer Pin 4 1 415 Volts 2 TxD 3 gt RxD 4 N C 5 GND 6 2 8 N C RDY 9 N C Female DB 25 to Male DB 9 F5 volts at 150 mA for external device e g KDU or scanner 46 980487 001A N MALE
11. approved labels tags and ribbons If adhesive backed labels are used that don t lay flat on the backing liner the exposed edges may stick to the label guides and rollers inside the printer causing the label to peel off from the liner and jam the printer Permanent damage to the print head may result if a non approved ribbon is used as it may be wound incorrectly for the printer or contain chemicals corrosive to the print head Approved supplies can be ordered from your dealer Adding a New Transfer Ribbon If ribbon runs out in the middle of a print job the indicator lights red and the printer waits for you to add a fresh roll l Keep the power on as you change ribbon 2 Open the top cover then cut the used ribbon so you can remove the cores 3 Load a new ribbon roll If necessary review the Ribbon Loading steps 4 Close the top cover 5 Press the Feed button to restart printing Replacing a Partially Used Transfer Ribbon To remove used transfer ribbon perform the following steps 1 Cut the ribbon from the take up roll 2 Remove the take up roll and discard used ribbon 3 Remove the supply roll and tape the end of any fresh ribbon to prevent it from unwrapping When reinstalling a partially used supply roll tape the cut end onto the empty take up roll 27 980487 001A Printing in Peel Mode The optional dispenser allows you to print in peel mode where the label backing follows a different path and t
12. close the top cover you can press the test button next to the connector on the rear of the printer to get an ethernet configuration label Serial Interface Requirements The required cable must have a nine pin D type DB 9P male connector on one end which is plugged into the mating DB 95 serial port located on the back of the printer The other end of this signal interface cable connects to a serial port at the host computer Depending on the specific interface requirements this will most likely be a straight through cable For pinout information refer to page 46 16 980487 001A Communicating with the Printer Universal Serial Bus USB Communications The printer is a terminal device when using a universal serial bus interface You can refer to the Universal Serial Bus Specification for details regarding this interface Parallel Communications When using the parallel port typically there 1s no setup is required once the cable is plugged in If you should encounter any problems consult the user s guide that came with your computer Internal Ethernet Communications For details regarding this interface refer to the ethernet guide from the manufacturer 980487 001A 17 Serial Communications Serial communications between the printer and the host computer can be set by the Y command Y Command Use the serial port setup Y command to change the communications settings on the printer 1 With the host compu
13. d into the label path so that it is under the guides and it extends between the print head and platen roller 3 Close and latch the printer 4 With the power switch on press the feed switch to move the cleaning card through the printer 5 Discard the card after use 28 980487 001A Platen Considerations The standard platen drive roller normally does not require cleaning Paper and liner dust can accumulate without effecting print operations Contaminates on the platen roller can damage the print head or cause the media to slip when printing Adhesive dirt general dust oils and other contaminates should be cleaned immediately off the platen Keep a new platen available as a spare and install it whenever the printer has significantly poorer performance print quality or media handling If sticking or jamming continues even after cleaning you must replace the platen The platen can be cleaned with a fiber free swab such as a Texpad swab or a lint free clean damp cloth very lightly moistened with medical grade alcohol 7046 pure or better 1 Open the media door and remove the media 2 Clean the platen surface with the alcohol moistened swab Rotate the platen while swabbing Repeat this process two to three times with a new swab to remove residual contaminates Adhesives and oils for example may be thinned by the initial cleaning but not completely removed 3 Discard the cleaning swab or pen after use Allow
14. e vary by option Opening the printer To access the media compartment you must open the printer Pull the release levers towards you and lift the cover 980487 001A gt INSPECTING THE PRINTER continued After opening the printer check the media compartment Tear Bar Print Head Ribbon Carriage Supply Hub Take Up Hub Take Up Gear Ribbon Sensor Lock Media AAA Hangers E i SN n Head Up Sensor Lock down Screw gt AN S mi MAX 9 n Gap EX YEN ed Media Guide ex ie ET ww V Sensor ASRS lt A Adjuster N SS NN IN Lh 0 Guides Peel Off Option Platen Roller 4 980487 001A Closing the printer Hold the top cover and press the kick stand cover lock to release Lower the top cover The ribbon carriage automatically folds up into place Press down until the cover snaps closed 980487 001A o Reporting Damage If you discover damage or missing parts Immediately notify and file a damage report with the shipping company The manufacturer is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy Keep the carton and all packing material for inspection Notify the authorized reseller Related Documentation Depending on the options you have ordered or choose to use with your new printer you will find the following documents helpful EPL2 Progra
15. edia sensor for the label backing being used After the printer is done making this adjustment the roll will automatically feed until a label 1s positioned at the print head 5 The configuration settings similar to the example below will print Upon completion the printer will save the new settings in memory and remain in diagnostic dump mode 6 Press the feed button The printer will dispense another label with the message Out of DUMP and be ready for normal operation UKQ2933H U V4 28 19 Serial port 96 N 8 1 NND Image buffer size 1032K Fmem 000 0K 060 9K avl Gmem 000K 0331K avl Emem 000K 0331K avl 18 0 001 rY JF WY RY S2 D07 R024 000 ZT Ute q1200 Q1500 036 d Option f out of DUMP 40 980487 001A Resetting the Factory Default Values Sometimes resetting the printer to the factory defaults solves some of the problems For troublehooting and to overwrite all stored parameters send the default command Communications Diagnostics If there is a problem transferring data between the computer and printer try putting the printer in the communications diagnostics mode The printer will print the ASCII characters and their respective hexadecimal values a sample is shown below for any data received from the host computer To find out how refer to the power off mode procedure in Manual Calibration on page 40 2 N 2 N M TBA086 40 2 M AN M JBA201 150 1 M 78A203 250 M JBA2
16. has just been loaded Tap the button to advance media If printer fails to detect media the platen stops turning and the status LED lights Red if the printer cannot detect a gap within 11 inches 27 9 cm the platen stops turning and the status LED lights Amber 42 980487 001A Interfaces Universal Serial Bus USB Connector The figure below displays the cable wiring required to use the printer s USB interface Vbus N C Shell Shield Drain Wire uu For information on the USB interface go to the USB web site at Http www usb org 980487 001A 43 Parallel Interface HOST STROBE DATA 0 DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7 ACK BUSY PAPER ERR SELECT AUTOFD ERROR N A N A N A SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND DB 25 Centronics Pin No Pin No 1 gt 1 2 gt 9 gt 3 4 gt 4 5 7 5 6 5 6 7 7 8 5 8 9 9 10 10 11 11 lt 12 12 amp 13 13 14 14 15 15 16 16 17 17 hu 18 19 20 A 20 21 W 97 22 W 22 24 gt 24 DB N ds N 2 N i N 28 29 30 31 32 lt 33 34 35 36 PRINTER STROBE DATA O DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7 ACK BUSY PAPER ERR SELECT AUTOFD n c SIG GND CHAS GND 5V SIG GND SIG
17. he labels are presented one at a time for subsequent placement l Remove several labels from the backing material Open the top cover Open the dispenser door Switch on the label taken sensor Insert the backing in front of the peel bar and behind the peel roller Close the dispenser door Close the top cover Press the Feed button to advance the label During the print job the printer will peel off the backing and present a single label Take the label from the printer so it will print the next label 980487 001A 2 Printing on Fan Fold Media Printing on fan fold media requires you to set both the media hangers and the media guides in position 1 Open the top cover 2 With a sample of your media adjust the media hangers to the width of the media The hangers should just touch but not restrict the edges of the media 3 Tighten the screw using a small Phillips driver 1 4 With a sample of your media adjust the guides to the width of the media The guides should just touch but not restrict the edges of the media 5 Insert the media through the slot at the rear of the printer 6 Run the media between the hangers and guides 7 Close the top cover 24 980487 001A Using the Cutter Option Printers that have a bezel with a motorized blade can dispense one or more forms that are then automatically cut from the media supply This option cuts through continuous paper from
18. ibbon ooooooo o 12 Operator C ODD OS aura RR EUN dina oe ea eee ee ee eo dos aa 13 POWEESWICA sa ass dua Ran ee ssa AE RATS Sas 13 l 126 b PA A 13 Mids Licht POP 13 Media Length Sensing ou 00 desudmpe 2h19 dude Rie 5E a b ark 14 Hooking Up the Printer and Computer eee 15 Interface Fable Reguirenients apar ad nde ob 15 USB Interface Requirements 24 5 sde dada o 16 Parallel Interface Requirements 0 0 cece eee ees 16 Ethernet Interface RequirementS o o oooooooooooo ooo 16 Serial Interface Requiterbietits cositas arevalo 16 Communicating with the Printer sas iier sre Ro ji a en 17 Universal Serial Bus USB Communications 17 Parallel Communications sarah 17 Internal Ethernet Communications o3 sc RE ERRES 17 Serial COMMUNCAIONS s seces a od l b mere ERR DOR 3 end 18 980487 001A Adjusting the Print Width s isassadsro anszjasji eu nes ESSA 19 Adjusting the Print Quality o oooooooooooooo 19 Operation Options Thermal ine puras cascade SA SAD Sa a ka dl 21 Replacing SUMDIICS 226224 anny ten A TE Biden ea eu 22 Adding a New Transfer Ribbon oo ooooooooooo o 22 Replacing a Partially Used Transfer Ribbon 22 Panting In Peel Mode 2 usas uim Ruten rbd Erga 23 Printing on Fan Fold Media ea auc 1 33 93 sane rata stebri mereri 24 Using the Cutter Option ara uar su een dete eee Rom n E 25 Maintenance
19. long tracks of missing print blank vertical lines on several labels The print head is dirty Clean the print head according to the instructions on page 33 The print head elements are damaged Replace the print head see Replacing the Print Head on page 32 38 980487 001A The printing does not start at the top of the label or misprinting of one to three labels m The media may not be threaded under the media guides Refer to Loading the Media on page 9 The printer needs to be calibrated Refer to Auto Calibration on page 13 A label format was sent to but not recognized by the printer m Is the printer in pause mode If so press the feed button If the status LED is on or flashing refer to What the Status LED is Telling You on page 35 m Make sure the data cable is correctly installed A communications problem has occurred First make sure that the correct communications port on the computer is selected Refer to Communicating with the Printer on page 17 980487 001A 39 Manual Calibration Manual calibration is recommended whenever you are using pre printed media or if the printer will not correctly auto calibrate l Make sure the printer power is off and that media is loaded 2 Press and hold the feed button then turn on the printer power 3 Continue to hold the feed button until the status light LED flashes Release the feed button 4 The printer will set the m
20. ly receptacle on the back of the printer 3 Insert the separate AC power cord into the power supply 4 Plug the other end of the cord into an appropriate AC electrical outlet Plug t Varies by Country AC Barrel Power Connector Cord Power Switch Power Supply Receptacle 8 980487 001A Loading Roll Media When you load media you must place the roll on the media hangers and then adjust the media guides You must use the correct media for the type of printing you require When printing without a ribbon you must use direct thermal media When using ribbon you must use thermal transfer media The printer s ribbon sensor detects motion of the supply spindle Placing the Roll in the Media Compartment Whether your roll media is inside or outside wound you load it into the printer the same way 1 Open the printer Remember that you need to pull the release levers toward the front of the printer 2 Remove the outside length of media During shipment the roll may become dirty when handled or dusty when stored Removing the outside length avoids dragging adhesive or dirty media between the print head and platen 3 Separate and hold open the media hangers 4 Orient the media roll so that its printing surface will be up as it passes over the platen 5 Lower the roll between the hangers and close them onto the core 980487 001A 9 Adjusting the Guides The adjustable guides direct
21. mmer s Manual Programming for Page Mode Printing ZebraNet PrintServer II for Ethernet Networks Installation and Operation Guide Universal Serial Bus Specification available from the USB Implementation Forum 980487 001A This section describes how to set up your printer for the first time and use the most common operating procedures for loading media in tear off mode and loading ribbon Modes of Printing You can operate this printer in different modes m Standard tear off mode allows you to tear off each label or a strip of labels after it is printed In optional peel off mode the backing material is peeled away from the label as it is printed After this label is removed the next one is printed In optional cutter mode an attached unit cuts through the media The printer typically uses roll media but you can use fan fold or other continuous media as well For procedures to use optional modes and features refer to the Operation and Options section 980487 001A Attaching Power Supply Check the power supply to make certain it 1s appropriate for your input voltage Warning Use the power supply that came with your printer Never operate the printer and power supply in an area where they can get wet Serious personal injury could result 1 Make sure the power switch is in the off position down 2 The DC power supply has a barrel connector on one end that must be inserted into the power supp
22. mming guide Prints one label and then stops Verify the quantity has been correctly set Cutter Operation Blade cuts through labels instead of cutting liner between labels Verify form length setting through programming Media jammed in cutter Unplug power and interface cables Use tweezers to remove scaps from cutter opening Blade fails to cut direct thermal paper or label liner Use programming C command to cycle cutter several times without media to perform a self cleaning See the programming guide Cutter must be replaced 980487 001A 3 Print Quality Problems No print on the label You must use the correct media for the method of printing you require When printing without a ribbon you must use direct thermal media When using ribbon you must use thermal transfer media The printer s ribbon sensor detects motion of the supply spindle Is the media loaded correctly Follow the instructions in Loading the Media on page 9 The printed image does not look right The print head is dirty Clean the print head according to the instructions on page 33 The print head is under temperature Adjust the print darkness and or print speed Use the S and D commands in the programming guide The media being used is incompatible with the printer Be sure to use the recommended media for your application and always use manufacturer approved labels and tags There are
23. ns Part I5 for Class B Equipment using fully shielded six foot data cables Use of longer cables or unshielded cables may increase radiated emissions above the Class B limits Interface Cable Requirements Data cables must be of fully shielded construction and fitted with metal or metalized connector shells Shielded cables and connectors are required to prevent radiation and reception of electrical noise To minimize electrical noise pickup in the cable Keep data cables as short as possible 6 1 83 m recommended Do not tightly bundle the data cables with power cords Do not tie the data cables to power wire conduits 980487 001A 15 USB Interface Requirements Universal Serial Bus version 1 1 provides a high speed interface that is compatible with your existing PC hardware USB s plug and play design makes installation easy Multiple printers can share a single USB port hub Parallel Interface Requirements The required cable IEEE 1284 compliant is recommended must have a standard 36 pin parallel connector on one end which is plugged into the parallel port located on the back of the printer The other end of the parallel interface cable connects to the printer connector at the host computer For pinout information refer to page 44 Ethernet Interface Requirements Ethernet provides a powerful networking capability that can be of use in a variety of internet intranet printing solutions After you load media and
24. onsequential or incidental damages the above limitation may not apply to you Trademarks The Zebra logo and the zebra head design are both registered trademarks and TLP 2844 is a service mark of ZIH Corp Windows and MS DOS are registered trademarks of Microsoft Corp All other marks are trademarks or registered trademarks of their respective holders Copyrights This copyrighted manual and the label printer described herein are owned by the manufacturer All rights are reserved Unauthorized reproduction of this manual or the software in the label printer may result in imprisonment of up to one year and fines of up to 10 000 17 U S C 506 Copyright violators may be subject to civil liability 2004 All rights reserved 980487 001A li Shock Hazard The printer and power supply should never be operated in a location where either one can get wet Personal injury could result Media and Ribbon Always use high quality approved labels tags and ribbons If adhesive backed labels are used that DO NOT lay flat on the backing liner the exposed edges may stick to the label guides and rollers inside the printer causing the label to peel off from the liner and jam the printer Permanent damage to the print head may result if a non approved ribbon is used as it may be wound incorrectly for the printer or contain chemicals corrosive to the print head Approved supplies can be ordered from your dealer If labels or ribbon run out while prin
25. options has a parameter D that changes the printing mode to direct thermal For detailed information about creating labels using page description programming language refer to the programming guide To improve print quality changing both print speed and density may be required to achieve the desired results Your application s printer driver provides control of the speed and heat density Thermal Printing The print head becomes hot while printing To protect from damaging the print head and risk of personal injury avoid touching the print head Use only the cleaning pen to perform maintenance The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the print head or electronic components used in this device You must observe static safe procedures when working with the print head or the electronic components under the top cover You must use the correct media for the type of printing you require When printing without a ribbon you must use direct thermal media When using ribbon you must use thermal transfer media The printer s ribbon sensor detects motion of the supply spindle 980487 001A 21 Replacing Supplies If labels or ribbon run out while printing leave the printer power on while reloading data loss results if you turn off the printer After you load a new label or ribbon roll press the Feed button to restart Always use high quality
26. orient or relocate the receiving antenna B Increase the separation between the equipment and the receiver B Connect the equipment into an outlet on a circuit different than that to which the receiver is connected B Consult the dealer or an experienced Radio TV technician for help NOTE This unit was tested with shielded cables on the peripheral devices Shielded cables must be used with the unit to insure compliance The user is cautioned that any changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment Liability Disclaimer The manufacturer takes steps to assure that its published Engineering specifications and Manuals are correct however errors do occur The manufacturer reserves the right to correct any such errors and disclaims liability resulting therefrom No Liability for Consequential Damage In no event shall the manufacturer or anyone else involved in the creation production or delivery of the accompanying product including hardware and software be liable for any damages whatsoever including without limitation damages for loss of business profits business interruption loss of business information or other pecuniary loss arising out of the use of or the results of use of or inability to use such product even if the manufacturer has been advised of the possibility of such damages Because some states do not allow the exclusion or limitation of liability for c
27. print job Media moves but nothing is printed pre Verify that the labels are the correct type thermal transfer or direct thermal Check that the roll is loaded with the thermal side facing up Clean the print head with cleaning pen Ensure top cover is locked closed Printing is faded or poor po Imc Clean the print head with cleaning pen Adjust print speed darkness in software Check the media and verify that print surface is facing up Check that correct thermal media is in use Prints only partial label or skips a label io MA Perform media length sensing Label caught on print head Top cover is not properly latched Possible software problem Check the printer memory configuration Refer to the programming manual Printing stops and indicator lights Amber or Red Perform media length sensing Possible problem with label stock Use only approved labels and tags Possible label jam Insufficient memory for label size Check the printer memory configuration Possible software problem Refer to the programming manual 36 980487 001A Problem Media Handling Solution or Reason Label Dispenser Printing continues between labels Make sure label taken sensor is on The label taken sensor is blocked or dirty Remove any scraps or dust Continuous media may be set Verify form length setting through programming Q command See the progra
28. rolls and liner between labels Keep the cutter dry Never use any solutions or solvents to clean the blade Use the f command to set the cut position and the C command to cut immediately outside a form If the blade cuts through labels adhesive can jam the cutter l Turn OFF O printer power and unplug the power and interface cables before clearing the cutter 2 After removing debris plug in the power and interface cables turn on the printer then test for normal operation 980487 001A Zo Cleani ng When you clean the printer use one or more of the following supplies that best suits your needs CLEANING SUPPLIES Cleaning pens 12 Cleaning swabs 25 Cleaning cards 4 in wide 25 Save a Print Head film 4 in wide 3 The cleaning process takes just a couple of minutes using the steps outlined below Printer Part Method Interval Let the print head to cool for one minute then use a new cleaning pen to swab the print elements the thin gray line on the print head from end to end NOTE You do not have to turn off the printer to do this As Print head E necessary If print quality remains poor after cleaning try the orator Save a Print Head cleaning film to remove buildup everti l y five without damaging the print head Call your authorized rolls of reseller for more information media Manually rotate the platen roller Clean it thoroughl
29. rporation For over 25 years Zebra Technologies Corporation has provided customers with the highest caliber of products and support Your printer is a high quality on demand printer The printer provides thermal transfer printing which uses ribbon and direct thermal printing This manual provides all of the information you will need to operate your printer on a daily basis To create label formats refer to your programming guide This guide is available by contacting your distributor or dealer NOTE Many printer settings may also be controlled by your printer s driver or label preparation software Refer to the driver or software documentation for more information Your printer when connected to a host computer functions as a complete system for printing labels and tags 980487 001A What s in the Box Save the carton and all packing materials in case you need to ship or store the printer later After unpacking make sure you have all parts Follow the procedures for inspecting the printer to familiarize yourself with printer parts so you can follow the instructions in this book Sample Labels Documentation and Warranty Ribbon Cleaning Pen Take Up Core Power Supply and Cords 2 980487 001A Inspecting the Printer Look at the outside of the printer and make sure that all parts are present Feed Status Button Light Release Latches Power Power Interface Switch Supply Connectors Receptacl
30. ter set at the same communications settings as the printer send the Y command to change the printer to the desired settings 2 Change the host computer settings to match the new printer settings Refer to the programming guide for more information about this command Default the Serial Parameters The default communications parameters on the printer are 9600 baud no parity 8 data bits 1 stop bit Many utilities downloaders and programs use these settings 18 980487 001A Adjusting the Print Width Print width must be calibrated when you use a roll with a different width from previous media Print width may be set by using the Set Label Width Q command described in the programming guide Adjusting the Print Quality Print quality is influenced by the heat of the print head the speed of the media and the type of media you are using Only by experimenting will you find the optimal mix for your application If you find that the print darkness needs to be adjusted refer to the heat density D command described in the programming guide If you find that the print speed needs to be adjusted refer to the print speed S command described in the programming guide 980487 001A 19 This section helps you get the most from your printer You must use programming to control many of the printer s functions A few examples m The Q command set form length controls label length m The O command hardware
31. ting DO NOT turn the power switch OFF 0 while reloading or data loss may result After loading new supplies press the feed button to resume printing Static Discharge The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the print head or electronic components used in this device DO NOT TOUCH the print head or the electronic components under the top cover Thermal Printing The print head becomes hot while printing To protect from damaging the print head and risk of personal injury avoid touching the print head Use only the cleaning pen to perform maintenance 980487 001A Introduction HEGGA I VW NAGS 1 BOX aos eii dde eR eed PREFERITO Res qe 2 Inspecting the Printer MAA 3 Openin gt he PONOT 44 aera roce muon d wb dH eda PER esse 3 Close Th Diner nee urea S Ed br IRE be TUE 5 Reporting Damage au gore cee tok ae ea comet oe RERO jab 038 bane PUE 6 Related Documentation 2222 0084 4654 dee RR eed ie ide 6 Getting Started Mod s o PERRAS b dua Quod dream ne 7 Attaching Power Supply ausos ua eo und nee Ea Ep XE E 8 Loading Roll Media s ura iacere R8 cadalso l E RE SES 9 Placing the Roll in the Media Compartment 9 AA dans cane ii een 10 Loadme RiDDO 225s errada sio dio es ad ta ais 11 Install the Ribbon Supply Roll o oo 11 Instat the Take Up COl acuesta pul ba dades 11 Attach and Tighten the R
32. ure proper function 980487 001A 33 What the Status Light is Telling You Color Status Solution or Reason Check power connection from the A C outlet to power None off supply to printer Printer printing normal operation Br constan Primer paused ready to receive dala normal operation Printer paused waiting for user action for example to take a dispensed label or to tap the feed button The cover open sensor is active Press top cover to close and lock Amber constant Printer has a syntax or command error Check program and resend print job Firm download in progress Indicator lights red then green blinkin F l 9 Signal to begin media length sensing after turning ON printer Release the feed button Red Media or ribbon is out Reload a new supply Press feed button to continue constant Power up failure Switch power OFF then back ON Printer ready to receive flash programming during firmware download 980487 001A Ss Printer Operation Problem Solution or Reason Media does not advance AO Check interface cable connections from computer to printer Make sure top cover is locked closed Check that labels are correct Verify media has print surface up for printing Check that transfer ribbon is correctly routed and has the ink side out for thermal transfer printing Printer has a syntax or command error Check program and resent
33. y Platen roller with 70 isopropyl alcohol and a cleaning swab cleaning card or lint free cloth Peel bar Clean it thoroughly with 70 isopropyl alcohol and a Toaribsr cotton swab Exterior Water dampened cloth As needed Interior Brush or air blow Cutter Use tweezers to remove scraps 980487 001A 2 Adhesives and coatings of media can over time transfer onto the printer components along the media path including the platen and print head This build up can accumulate dust and debris Failure to clean the print head media path and platen roller could result in inadvertent loss of labels label jams and possible damage to the printer Print Head Considerations Always use a new cleaning pen on the print head an old pen carries contaminants from its previous uses that may damage the print head Media Path Considerations Use a cleaning swab or pen to remove debris dust or crust that has built up on the holders guides and media path surfaces Usethe alcohol in the cleaning swab or pen to soak the debris so that it breaks up 2 Wipe the area with the cleaning swab or pen to remove the debris 3 Discard the cleaning swab or pen after use Cleaning Card Considerations Use a cleaning card to remove debris that has built up on the platen Avoid scrubbing or vigorously rubbing the platen otherwise the surface could be damaged 1 Open the printer and remove labels 2 Place the cleaning car
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