Photo ID FAQ`s
Contents
1. same computer Will lose any of my badge designs or visitor data if install the update If uninstall and reinstall my Photo ID software will lose my badge templates and reporting history Do need to make any changes to the Windows registry if uninstall the Photo ID software ooooo0oo0oo0o0000000 Networking Q Dol need more than one software license if my computers are on a network Avery Photo ID FAQ 2009 Avery Dennison Corporation All rights reserved PIDFAQ Page 1 Wavery Q Do need more than one software license if want to install the Photo ID software on separate computers not connected to a network in the same company Q How many stations can be networked Setting Up Your System and Designing Your Badges What is the difference between Visitor Mode and Attendant Mode Can use different badge styles Can create my own badge design What visitor information can capture What visitor information is collected Am limited in the information that can ask from a visitor Lintend to use a card reader Can capture more information other than first name last name and photo from a driver s license Do have to print all the visitor information that capture on the badge Can import my own badge designs and templates What types of badges are available for me to choose from Can put a watermark on the badge Can Photo ID capture an electronic signature and st2. to link several stations via a network determine which stations will act as the server and client s You will need the IP address of the computer that will act as the network server Select the Custom installation option to install one server and multiple clients Q How do install the Photo ID software A Simply insert the Photo ID CD into the CD Drive Installation will begin automatically If it does not use Windows Explorer to locate the Start exe file on the CD Double click the file to begin installation Follow the on screen instructions Once you have installed the Photo ID software please go to our website to download the latest update for your version of Photo ID The latest update contains new enhanced functionality and features that are critical to the successful running of the Photo ID System We highly recommend that you download the update from avery com Q How do install the Photo ID hardware A Use the hardware installation map included in the System Kit as a guide for connecting your hardware NOTE If you are installing the card reader download the Card Reader software SDK from the avery com and save it to your computer You will need the updates during the hardware installation Q Do I need to install the hardware in any particular order A lt is recommended that you install the hardware in the following order USB Hub if needed Digital web camera Barcode Scanner Printer Card Reader and associated dri
3. to prevent data loss in the event of a power or system failure Q How often should I back up my data A Please consult your company s backup and retention policy Q What is the difference between backing up my data and archiving my data A A back up of your data is used to restore your Photo ID system in the event of a power or system failure A data archive is used to remove all old used badges not badge templates or badge designs from the system Archiving is only necessary when system storage space becomes an issue Do not attempt to restore archived badges to the system Q How do I restore my data using my back up A Please refer to the User Manual for your version of the Photo ID System under the heading Advanced Topics 9 1 Database Considerations There you will find step by step instructions on how to back up restore or archive your data Additional Help Q How do I get additional help or information A Please consult the User Guide which is located on the Photo ID Installation CD You may also view our FAQs and Troubleshooting Guide which is located on avery com Or you may contact us at Avery Software Support 888 835 8379 Please be prepared to provide your License Number Avery Photo ID FAQ 2009 Avery Dennison Corporation All rights reserved PIDFAQ Page 9
4. Printer Scanner options Platinum Windows XP Intel Pentium III or higher 512MB RAM 64MB Video RAM 2 5 GB free hard disk space 2 5 MB free hard disk space for the Photo ID System and 150 KB free hard disk space per badge with Photo or 5 KB without Photo 3 4 Powered USB Ports Depending on Printer Scanner options Q Will Photo ID software run on Windows Millennium 98 NT or 2000 A No The system is designed to run on Windows XP Service Pack 1 or greater Q Will Photo ID software run on Microsoft VISTA A Testing indicated that Photo ID runs on Microsoft VISTA However Microsoft has recently updated VISTA to SP1 Photo ID has not been nor will be tested with SP1 We do not guarantee that Photo ID will run on either VISTA or SP1 Our recommendation is for Photo ID to be used with Windows XP Q Can install the Photo ID software on an existing desktop computer or a laptop A Yes As long as the computer being used meets the minimum system requirements However we recommend that the computer be dedicated to Photo ID with only the operating system and Microsoft Excel installed Q Do I have to buy the Photo ID System Kit in order to use a barcode scanner card reader and or digital web camera with my Photo ID software A No However we do recommend purchasing our Photo ID System Kit should you desire to use the any of the equipment listed Only the equipment in the Photo ID System Kit has been thoroug
5. Woavery Avery Photo ID Frequently Asked Questions Pre Installation Installation Networking Setting Up Your System and Designing Your Badges Reporting Backing Up and Archiving the Databases Additional Help Pre Installation Q What are the minimum system requirements to run the Photo ID software Q Will the Photo ID system run on Windows Millennium 98 NT or 2000 Q Will Photo ID software run on Microsoft VISTA Q Can install the Photo ID software on an existing desktop computer or laptop Q Do have to buy the Photo ID System Kit in order to use a barcode scanner card reader and or digital web camera with my Photo ID software Q What if we have several entrances Q How many stations can be networked Installation What is the installation and set up process Can change my system settings at a later date How should prepare for installation of the Photo ID software and System How do install the Photo ID software How do install the Photo ID hardware Do need to install the hardware in any particular order What if already have peripherals installed on my computer Do have to use the Microsoft web camera with the Photo ID system Do need to purchase a special printer to use the Photo ID System Can install the latest Photo ID software update over my current version of the Photo ID software Can install and run two different Photo ID software versions on the
6. ccess once you reinstall the software However we do recommend that you backup your data files prior to uninstalling as a routine part of your computer maintenance Additionally we recommend that you save a copy of the backed up files saved in a different location so you have an extra copy in case a computer problem occurs during the update and your software needs to be reinstalled Q Do I need to make any changes to the Windows registry if uninstall the Photo ID software A No It is not necessary to make registry changes before uninstalling the Photo ID software Photo ID does NOT add any registry keys Networking Q Dol need more than one software license if the computers are networked A Yes You will need a licensed copy of the software for each station connected to the network that will use the Photo ID database Q Do I need more than one software license if want to install the Photo ID software on separate computers not connected to a network in the same company A Yes You will need a licensed copy of the software for each computer that the Photo ID System is installed on Q How many stations can be networked A The recommended maximum stations are as follows Photo ID maximum of 5 computers using the same database Platinum maximum of 10 computers using the same database Setting Up Your System and Designing Your Badges Q What is the difference between Visitor Mode and Attendant Mode A Depending on how y
7. database A Photo ID is not designed to accommodate this functionality Q How long does it take to train attendants to use the Photo ID System A The easy to use software makes training attendants or any users of the Photo ID system very fast and easy It takes an average of 10 minutes to fully train an attendant to use the system In addition there is an easy to follow user manual that comes with the software and there are help screens accessible throughout the process Q Can I pre enroll visitors A Yes You can pre enroll individual visitors or groups manually or by importing an Excel or CVS list Q Can I import pictures A Yes You can import JPEG GIF and WMF JPEG files will print with the best results Q What is the recommended photo size A The maximum size recommended is approximately 3 x 3 This size yields the best results Larger sizes may print incorrectly Q What if my photo is larger than 3 x 3 A You can use a photo editing software to reduce the image before importing it into the Photo ID system Q Can Photo ID remember a return visitor A Yes Both systems have the ability to remember a visitor based upon the unique identifier For Photo ID v2 4 or lower the unique identifier is permanently set to the visitor s email address For Platinum the unique identifier defaults to the visitor s email address however that can be changed by the administrator Reporting Q How do I keep track of visit
8. hly tested for compatibility with the Photo ID software We cannot guarantee that equipment by other manufacturers will work with our software However if you want to purchase equipment separately here are the recommended minimum requirements Digital Web Camera USB compatible Camera must be capable of at least 640x480 video capture resolution operating at least at 30 frames per second Avery Photo ID FAQ 2009 Avery Dennison Corporation All rights reserved PIDFAQ Page 3 Wavery Barcode Scanner USB compatible Scanner should be rated at least 44 scans per second bi directional Card Reader No other card reader model is recommended as the Photo ID System is programmed to work only with the ScanShell OCR 800 Q What if we have several entrances A Whether you have a single lobby or multiple entrances all data can be recorded in a single centralized digital log giving you immediate powerful access to all of your visitor activity Q How many stations can be networked A The recommended maximum stations are as follows Photo ID maximum of 5 computers using the same database Platinum maximum of 10 computers using the same database Installation Q What is the installation and set up process A Installing the Photo ID software is quick and easy Simply insert the software CD into your CD ROM drive and follow the short and easy series of prompts When you run Photo ID for the first time you will c
9. hoose settings right for your needs After that you will be able to print badges in minutes Q Can I change my system settings at a later date A Yes As long as you have administrator rights to the Photo ID software you will have the ability to change the system and station settings Q How should I prepare for installation of the Photo ID software and System A Before beginning installation use the following checklist to prepare Ensure that you have administrator rights for installing software on the computer Have the Photo ID license number available The license number is printed on the inside of the CD jewel case Temporarily disable any anti virus and firewall protection programs running on the computer This includes the firewall program that automatically comes with the Windows XP environment Determine what configuration you will be using i e multi station or stand alone If multi station determine which stations will use the Photo ID System and whether you want to link the stations via a network Option 1 Set up each station so that all the visitor history and reporting is compiled from that station only Select the COMPLETE INSTALLATION option during software installation Avery Photo ID FAQ 2009 Avery Dennison Corporation All rights reserved PIDFAQ Page 4 Woavery Option 2 Create a networked system Select CUSTOM INSTALLATION option during software installation If you want
10. nt desk Q Can use different badge styles A Yes Q Can I create my own badge design A In Photo ID v2 4 or lower the badge templates are pre set Platinum has a number of pre designed badge templates to suit your company s badge needs and also gives the administrator the ability to fully customize badges from a blank template Q What visitor information can capture A For Photo ID v2 4 or lower you can capture a visitor s first name last name company title and photo plus one customizable field For Platinum you can capture a visitor s first name last name company title and photo plus five customizable fields Q What visitor information is collected A The visitor information collected is determined by the fields that appear on the badge design Each visitor type may have a different badge design Depending on the badge design the visitor information collected may include the following Last Name First Name Company Title Host Unique ID Expiration and Photo Q Am limited in the information that I can collect from a visitor A To collect more information about visitors you will need to add a custom field s to the badge design The number of custom fields you can add to a badge design will vary Maximum Number of Custom Fields for Photo ID v2 4 or lower 1 custom field Maximum Number of Custom Fields for Platinum 5 custom fields Q intend to use a card reader Can capture more information othe
11. ore it in its database How long does it take to train attendants to use the Photo ID System Can pre enroll visitors Can import pictures What is the recommended photo size What if my photo is larger than 3 x 3 Can Photo ID remember a return visitor epog shore ses opopopppp00090 Reporting Q How do I keep track of visitors Q What types of reports are available Q What is an emergency report and how does it work Q How do set up my system to email the emergency report to my pre defined distribution list Backing Up and Archiving the Databases Q Can back up and restore my data in the event my system crashes Q How often should back up my data Q What is the difference between backing up my data and archiving my data Q How do restore my data using my back up Additional Help Q How do get additional help or information Avery Photo ID FAQ 2009 Avery Dennison Corporation All rights reserved PIDFAQ Page 2 Wavery Pre Installation Q What are the minimum system requirements for the Photo ID System A The minimum system requirements for the Avery Photo ID System are Photo ID v2 4 or lower Windows XP Intel Pentium III or higher 256 MB RAM 32 MB Video RAM 2 5 GB free hard disk space 2 5 MB free hard disk space for the Photo ID System and 150 KB free hard disk space per badge with Photo or 5 KB without Photo 3 4 Powered USB Ports Depending on
12. ors A The digital log records the visitor profiles and activity and can be accessed at any time Avery Photo ID FAQ 2009 Avery Dennison Corporation All rights reserved PIDFAQ Page 8 Woavery Q What types of reports are available A For Photo ID v2 4 or lower Daily Activity Report Weekly Activity Report Customizable Search for a Visitor Report Platinum Daily Activity Logbook Custom Activity Report Time Period customizable Filters customizable Customizable Search for a Visitor Report Q What is an emergency report and how does it work A The Photo ID System enables quick emergency reporting to identify pending visitor sign outs An emergency report can be generated immediately displayed on the screen and automatically distributed to a pre defined distribution list Q How do set up my system to email the emergency report to my pre defined distribution list A In administrator mode you will need to set up your distribution list and provide the correct SMTP Mail Server the SMTP Mail Port and the Mail Server to the system You can get this information from your network administrator if on a network or from your ISP if using dial up or an outside connection Backing Up and Archiving the Databases Q Can I back up and restore my data in the event my system crashes A Yes The Avery Photo ID system features archive back up and restore functionality We recommend a regular data back up schedule
13. ou want to check in your visitors this will determine which mode is appropriate for you Photo ID v2 4 or lower Visitor Mode gt Three Options Available Sign In Only Mode Visitors will be signing themselves in and creating their own badges without help from an attendant Scan Only Mode Visitors with barcoded badges can scan themselves in and out without help from an attendant This is also called after hours mode Avery Photo ID FAQ 2009 Avery Dennison Corporation All rights reserved PIDFAQ Page 6 Wavery Full Visitor Visitors will be signing themselves in creating their own barcoded badge and scanning themselves in and out without help from an attendant Attendant Mode gt Select Attendant if a receptionist or security officer will be signing visitors in and out from the front desk Platinum Visitor Mode gt Three Options Available Sign In Only Mode Visitors will be signing themselves in and creating their own badges without help from an attendant Scan Only Mode Visitors with barcoded badges can scan themselves in and out without help from an attendant This is also called after hours mode Full Visitor Visitors will be signing themselves in creating their own barcoded badge and scanning themselves in and out without help from an attendant Attendant Mode gt Select Attendant if a receptionist or security officer will be signing visitors in and out from the fro
14. r than first name last name and photo from a driver s license A Due to privacy laws the card reader cannot capture additional information Avery Photo ID FAQ 2009 Avery Dennison Corporation All rights reserved PIDFAQ Page 7 Wavery Q Do I have to print all the visitor information that capture on the badge A For Photo ID v2 4 or lower all visitor information captured will appear on the badge For Platinum you can choose the fields that will print on the badge Q Can I import my own badge designs and templates A No The Photo ID system works with a pre defined set of templates and badge elements Q What types of badges are available for me to choose from A There are a variety of badge types available for you to choose Visit avery com to view the available badge supplies Q Can I put a watermark on the badge A The ability to put a watermark on the badge design is only available with the Platinum version You can create a watermark on the badge by using the badge element called Image in the designing of your badge Please note that to achieve a true watermark like image the image imported would have to be watermark like i e watermarks are light and faint Thus the image you import would have to already be light and faint To make an image appear to be a watermark under object properties choose layer order send it to the back Q Can Photo ID capture an electronic signature and store it in its
15. talled version of the Photo ID software Please note that you should not uninstall or remove the older version of the Photo ID software as the update program will only install if it finds a fully installed version of the Photo ID software Avery Photo ID FAQ 2009 Avery Dennison Corporation All rights reserved PIDFAQ Page 5 Woavery Q Can install and run two different Photo ID software versions on the same computer A No The Photo ID software is made to search and access only one set of databases If another version of the software is running the system will not launch or function properly Q Will lose any of my badge designs or visitor data if install the update A No Photo ID System updates will only update the software programming and should not affect the databases where the badge designs and visitor data are stored However we do recommend that you backup your data files prior to updating as a routine part of your computer maintenance Additionally we recommend that you save a copy of the backed up files in a different location so you have an extra copy in case a computer problem occurs during the update and your software needs to be reinstalled Q If uninstall and reinstall my Photo ID software will lose my badge templates and reporting history A No During the process of uninstalling the Photo ID software you will have the option of keeping your server and client databases which the Photo ID software will a
16. vers optional Ov GON Q What if already have peripherals installed on my computer A Your peripherals should not be affected by the installation of the Photo ID software If you have any problems with your peripherals once you have installed your Photo ID software we recommend that you uninstall and reinstall the affected peripheral using the manufacturer s software Q Do I have to use the Microsoft web camera with the Photo ID system A No Most USB web cameras can be used with Photo ID The only requirements are that the camera is capable of at least 640x480 video capture resolution and operate at a minimum of 30 frames per second Please note we do not guarantee that cameras by other manufacturers will work with our software Only equipment supplied with our Photo ID System Kit has been thoroughly tested for compatibility with the Photo ID software Q Do I need to purchase a special printer to use the Photo ID System A The Photo ID software and badges are made to work on a standard PC with the minimum requirements listed above and any color inkjet or laser printer that can print on 4 x 6 card stock We recommend choosing a printer that has a gravity fed paper tray but any color inkjet or laser printer will work if it can print on 4 x 6 card stock Q Can install the latest Photo ID software update over my current version of the Photo ID software A Yes The updates are programmed to automatically update your currently ins
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