- PetSafe
Contents
1. When your port forward was successful you will see the camera connection successful popu Click Ok Follow the instructions on this page and click Ex Setup 15 Congratulations Return to SodalPe in your web browser and click Existing User OR you can go to your Facebook page search apps for SocialPet by Petsafe and start seeing treating and sharing fortis application You can now see live video and pan and tit your camera to get the best viewing experience af your pet 16 Giving Treats and Taking Photos lek Give Treat to operate the treat dispenser v lek Take Photo ta take a photo of your pet You wil hear a camera shutter sound Upioad message ig 22s Enter the message or description you d ke to appear with the photo Click Submit Photo and your photo will appear on the Comments section photo stream below the vdeo screen as wall as on your Facebook newsfeed Want to watch your pet play with toys You can also buy treats and toys from this application Click on the Buy Treats ar Buy Toys button A new tab will open in your browser where you can buy toys treats and other pet supplies from Petsate ner as Inviting Friends Below the video viewing screen and action buttons you can invite your Facebook friends to your SolalPet System Once you cick Invite Friends a ist of your friends wil appear Manage lek Invite for each friend Your friend wil be sent a Facebook reque2. PetSafe x protect teach love SocialPet System Installation and Operations Guide Refer to the Quick Start Guide included with the system or read this entire guide before installation Contents FCC COMPLANCE CUSTOMER CARE Disclaimer Definitions Getting Started SocialPet Setup STEPS TO SET UP CAMERA Sociales Installer Lanuch setup Connecting the Camera Detecting theCam ern Name Your Camera Setting Up WHEL Advanced Router Setup Testing the Port Forward n Bt setup SodiaiPet Application Give Treats and Take Photos Inviting Friends Feeding Schedule CAMERA amp TREAT DISPENSER INFORMATION TROUBLESHOOTING FAQS n 20 2 a u as 1617 as 19 e a Figure 1 initial Setup Page Figure 2 Facebook Login Figure 3 Starting Setup Figure amp SoclaiPet instaler Figure installer Download Complete Figure 6 Setup Wizard Figure 7 Connecting Your Camera to Your Router Figure 8 Configuring Camera Figure 9 Video Feed Figure 10 Customize Camera Figure 11 Configure Wi Fi Networks Figure 12 List of Available Wi Fi Networks Figure 13 Finalize Camera Setup Figure 14 Advanced Camera Setup Figure 15 Advanced Setup Instructions Figure 16 Test Your Port Forward Figure 17 Camera Connection Successful Figure 18 it Setup Figure 19 Welcome to SocialPet Figure 20 Video Displayed Figure 21 Give Treat Figure 22 Upload Message
3. Change your pet s status by clicking the text under status and entering a new one Change your camera s name by clicking the text above the status and entering a new name See treat and share Below your camera stream you wil find the options to Give a Treat Take Photo Buy Treats and Buy Toy At the top right af the application you wil find buttons to Turn On Off your camera You can also delete the tamera if you don t want to use the S rlalPet camera anymore Comments and pictures wil post to the feed below the video feed under Comments Frends Below your camera s post to wall section you will find an area to invite amp manage friends to use your SocialPet camara application You are able to ser certain permissions for use af your camera and treat dispenser Give treat take photo and post are default settings However you can also give access to pan tit camera and power on off camera to your friends Friends you have Invited to your SoelalPet camera appear below the Comments section Treat Schedule Below the Manage Friends section you can add a treat feeding schedule for your pet This lets you contral when and how many times others can feed your pet TROUBLESHOOTING FAQs a My camera will not work if itis not plugged into the router with the Ethernet cable Goto the Facebook application and click on Edit Wi Fi button Scan for your available WI FI networks and choose one Add your network password Clic
4. Figure 23 ScialPet Comments and Photo Stream Figure 24 nite Friends Figure 25 Feeding Schedule Figure 26 Schedule Updated Successfull FCC COMPLIANCE This device complies with part 15 ofthe FCC rules Operation is subject to the following two conditions 1 Ths device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation CUSTOMER CARE USA Tet 800 732 2677 Calto ree Monday Friday 8 AM 8 PM and Saturday 9 AM 5 PM EST SodalPet does NOT have a specifie category at this time so just press any number and you wil be directed to the righe team for this product Disclaimer While we have taken precautions to secure your personal information from unauthorized access alteration and disclosure via your SocialPet camera we cannot guarantee that unauthorized third parties wil not breach these measures and use your personal information You acknowledge that you provide your personal information at your own Tisk Please help us protect your security by using a wireless router with WEP WPA or WPA2 configured for your SocialPet camera Note if you have to enter a passphrase or a security code to connect devices to gain internet access you are protected if this is nat the case please review the User Manual far the router you own These are typically valle on the manufacturer s web site Definitions Router A small physical device tha
5. g the camera rom the router choose Skip Otherwise cick on the Sean f r WI networks button at the top ofthe page The camera Will search for available Wl acess points in range You may have to scan twice to obtain your available networks depending on the speed of your Internet connection and the amount of Wii networks in your area Myou decided to keep the camera plugged into Ethemet you can setup Wi Fi at in the SoclalPet Facebook app lk on your Wi Fi network and enter your network password lick Save WH Settings Setup wll now finalize The camera wil determine your networks encryption type DO NOT change this sting Finalize Camera Setup Advanced Router Setup IF yourrouter is not detected as a UPnP router you wil see the popup below Follow the rections provided to port forward your router Save the Camera IP Port and Open Router information You wil ned them in the folowing steps Read the instructions next to Important to continue with advanced setup M a Atter reading the Instructions click on your router number under Open Router You wil be taken to your router where You wile able to set the IP address and port number noted in center ofthis screen into your port forward table wil be a separate tab in your web browser Once you have port forwarded through your router click Next You wili see the following screen Clck Test to ensure your changes are accepted in your router
6. k Save Disconnect the Ethernet cable from the camera Unplug the camera Unplug the router Wait 15 seconds Plugin the router and wait for WiFi to come back online My camera is not responding to the direction arrows t moves too fast or slow or moves when Ihave stopped pressing the arrow The pant of the camera and speed will depend on your internet speed You may also need to refresh your browser Who can see my SocialPet camera Only friends you invite to your SoclalPet application can see your camera stream You may choose permissions for camera capabilities under the Invite Friends tab on the app Photos my friends take do not appear on my Facebook newsfeed Only photos you take of your pet wil directiy appear on your newsfeed Photos your friends take will appear on your timeline and you can then choose to share thase photos Once you have done so they wil appear fon your Facebook newsfeed The video feed page has television static where the video should be 5 Glek the Turn On button to turn on the video feed hy camera lost ts settings How do I prevent this from happening again Your camera may lose its settings ts unplugged from the outlet To turn your camera off you should always do so via the SoclalPet application This wil prevent your camera from losing its settings the next time itis tumed oft My camera doesn t have a Reset button S Tre reset button in recessed in a sma
7. ll hole on the bottom of the camera To press the reset button push a pin or paper clip straight Into the hole and hold It for 30 seconds 1 domt have an Ethernet connection How do I connect my camera Make sure that you are using an actual physical internet connection through a wireless interet router The SociaiPet camera wil NOT connect to a wireless hotspot or mobile hotspot There must be a wireless internet router for the Ethemet cord to plug Into for setup My camera wili not connect to my internet How do I connect Make sure that you are using an actual physical internet connection through a wireless interne router The SociaiPet camera wil NOT connect to a wireless hotspot or mobile hotspot There must be a wireless internet router for the Ethemet cord to plug Into for setup hy camera wili not reset Pusha pin or paper clip straight into the hole on the bottom of the camera and hold it for 30 seconds After you have released the reset button walt an additional 30 seconds and the camera wil begin 1o spin Atter the camera spins for a full cycle the camera has been successfully reset
8. st to join your SoclalPet camera once your friends have accepted your request you can review their access levels to your SocialPet System The default permissions far friends are ge treat take photo post to wall You can uncheck and check the appropriate access you want for your friends Manage Friends 19 Feeding Schedule Vou canst a feeding schedule for your pet You can change the treating times and how many times a day your pet can receive treats The default settings are O Maximum Treats Start Time 12 00am and End Time 12 00pm Feeding Schedule To change your pets feeding schedule cick on the arrows next to Start Time End Time and Maximum Treats Click Set Schedule Gem l Attersetup you can change your pet s SoclalPet picture Click the shadow dog to change the photo 20 CAMERA To focus the camera turn the front plece aroun the lens to the right or to the eft Watch the video on your home computer as you do this to ensure focus Is where you want i FACEBOOK APPLICATION Setting upa camera Oiek Start Watching on the home page then Setup for either Windows or Mac on the following page Viewing your camera Click Busting User 5 To pan the camera hover the cursor over the camera stream and cick the arrow icons on any side Account Settings Change your pet s photo by clicking the default shadow dog photo and selecting a new photo from your Facebook albums
9. t allows multiple computers to join the same network Itis plugged into your home phone Ine or cable and is often provided by your phone or cable provider Port torwarding Opens certain ports on your home or small business network to the Internet that are usually blocked from access by your router By opening these ports you can allow your SoialPet camera to work through the usual NAT Network Addressing Translation security af your router that otherwise does not permit connections to these pons Getting Started Please refer to the Quick Start Guide fr easy setup Instructions You can refer ta this manual should you encounter any issues or failure to setup through the setup wizard STEPS TO SET UP CAMERA Open Firefox or Google Chrome and go to https socialoet petsafe net From this page cick the Get Started button You wil be prompted to log in to your Facebook account if you are not already Enter your username and password in the dialog box Moments shared 325 On the following screen cick Setup for ether Windows or Mac an exe installer shouid begin to download Depending on your browser you may see the SPsetupinstaller exe in the omer left or top right comer or in yaur downloads fie Hello Welcome to SocialPet Once it has finished downloading the SolalPet con will appear on the installer Cick the installer to launch setup EA Hello Welcome to SocialPet The setup wizard will la
10. unch Click Let s get started eae Social Pet Setup Too Connecting the Camera The next sereen will instruct you to plug your camera into your router itis best to use a router that supports Universal Plug and Play UPnP but there are steps you can perform to manually setup the camera on a non UPnP router Under advanced settings the wizard wil walk you through those steps You will be redirected to the advanced setup instructions if your router does not support UPnP Click Connect Let s begin camera setup Note in some cases it cantake upto a minute for the camera to estabilsh its connection to the internet Be sure to plug the camera into your router with the provided Ethernet cable and then Into an outlet and wait a few minutes The camera wili spin and stop when ready to continue setup Detecting the Camera Alter you cick Connect you should see the camera found message Do nat unplug the camera close the browser or the xe window or it il cancel the setup Live video from your camera should appear on the screen Click Nent Myou do not see Iive video please refer to the FAO Troubleshoat section Do not move forward Name Your Camera Enter a name and desertion for your camera You will be able to change the photo after setup lek Save amp Continue Customize your camera profile Setting Up Wi Fi The next sereen wil walk you through Wi FI configuration for the camera f you do not intend to unplu
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