Lab Admin Guide - Cengage Learning
Contents
1. 02210 SAM 2 website For the Windows Vista operating system http support microsoft com kb 919183 For the Windows 7 operating system http windows microsoft com en us windows7 products system requirements W Forthe Windows 8 operating system http windows microsoft com en us windows 8 system requirements Network Requirements Network Testing SAM provides a media rich interactive learning experience for Cengage customer institutions and their students It relies heavily on content rendered in Flash and other formats for delivery to the students workstations The considerable size of these content objects can have a negative impact on SAM s overall performance network communications congestion and latency The following are check points and recommendations for your institution s network NOTE The results of these tests may vary significantly from day to day and at different times of the day as network bandwidth is consumed These tests can provide an early warning of potential problems Performance Testing From a workstation within the campus network preferably the classroom or lab area where students use SAM go to http www speakeasy net speedtest Run a test and record the results for the download and upload speeds Download speeds in excess of 1 Mbps produce the best SAM user experience 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM 3 lt lt gt gt speakeasy e SPEED2. carriage return separates each user record W The field value for each user record must meet the following specifications Field Type Username Email Must be 6 to 50 characters and a valid email address cannot contain any of the following characters 6 4 I V gt lt amp Password Must be 6 to 50 characters Invalid characters include leading and ending spaces and periods First name Maximum 50 characters and cannot contain any of the following characters gt lt amp Middle initial optional Maximum 1 character Last name Maximum 50 characters and cannot contain any of the following characters gt lt amp ID optional Maximum 20 characters Alias optional Minimum 6 characters maximum 20 characters and cannot contain any of the following characters 4 V gt lt amp Blackboard ID optional Maximum 50 characters Communication Email optional Maximum 128 characters Example Import File A file for importing Jane E Smith using all fields may look like this Header Row username password first name middle initiallast name ID alias bbID email W Data Row jsmith Qsomeaddr com pword1 Jane E Smith ID112233 JSmith 1234 BBID9999 jsmith 050m eaddr com At a minimum each line in your import file must include the following Header Row username password first name last name Data Row jsmith someaddr com Jane Smith User Import Procedure Use the follow
3. Click Clear browsing data Safari for Macintosh Action Start Safari On the Safari menu click Reset Safari Result The Reset Safari dialog box displays Select the Clear History and Empty Cache check boxes Confirm that the other check boxes are not selected Click Reset Troubleshooting Project Related Problems When uploading completed project file SAM checks for five things The embedded key in the uploaded file matches the key assigned to your start file The uploaded file name matches the name expected by SAM m The file type matches that of the project s start file Word 2010 or Word 2013 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM ii document Example docx extension is expected you need to upload a Word 2010 document or Word 2013 document W The file contains no viruses W The file does not exceed SAM s maximum file size Office 2010 1741 KB Office 2013 5 If the completed project file fails any of these tests during upload SAM does not accept it and an appropriate alert displays To resolve these problems do the following Wrong Key If this occurs you are not using the same SAM account used to download the original start file Log back in to SAM using the correct start file and account Wrong Name If this occurs rename the file with the name expected by SAM Refer to the Project information on the My Sam Assignments page for the correct file name Wrong
4. Format This occurs when users change the format of the project start file with the Save As function Example You saved a Word 2010 document as a Word 97 2003 file Use the Save As function again to save the document using the format that SAM 2013 expects If a user saved a document in a format other than its native format Example A user saved a Word document as an HTML document and the user does not have the original start file download a new start file from the Start Files section on the My SAM Assignments page and start over Wrong Application This error occurs if a user worked on a project file using an application other than Office 2010 SAM rejects project files created by applications including the following Office 2008 for Macintosh WordPad on Windows Office 2010 Starter Edition on Windows Any version of the full Office 2007 suite This requires SAM 2007 Any third party application that supports Office 2010 file formats Virus Detected If this occurs you need to run an anti virus utility to disinfect the computer and any other computer on which the file was stored Popular products include Norton AntiVirus and McAfee VirusScan The anti virus utility will do one of two things to the project file f possible it will disinfect the project file and the student should be able to submit it again for 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM iii grading W The anti virus utility cou
5. Purge Permanently delete the selected items from your institution s database requires supervisor privileges Result A message displays asking you to confirm the purge Click OK to continue Or Click Cancel to stop the process m Reactivate Restore selected deactivated items Result A message displays asking you to confirm the reactivation Click OK to continue Or Click Cancel to stop the process m Reset Return to Step 3 and begin your search again Purged Item Other Affected Items Inactive Student Users All associated results are also deleted Inactive Instructor Users The following associated items will also be deleted W Sections m Exams Training m Custom Questions m Assignments m Assignment Results Inactive Sections The following associated items are also deleted m Assignments m Assignment Results 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM 26 Purged Item Inactive Custom Exams Other Affected Items The following associated items are also deleted m Assignments m Assignment Results Inactive Exam Assignments All associated results are also deleted Inactive Custom Training Inactive Training Assignments The following associated items are also deleted m Assignments m Assignment Results All associated results also deleted Inactive Custom Questions Global Options The custom questions are deleted from
6. SAM to manage courses enrollment and assignments W Student Manual Provides detailed instructions on how to use SAM to complete assignments Documents are available in Adobe Acrobat pdf format Viewing these documents requires the Adobe Reader software This may be installed on the computer already Download it from http get adobe com reader 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM 14 SAM Administration User Administration As supervisor you are responsible for entering your institution s initial set of SAM users generally administrators and instructors You might also need to enter or import user records for students SAM User Roles Each new SAM user account has a role that determines its access SAM supports the following roles Role Set up by Access Rights Supervisor m Sets up the Institution Key m Can access all SAM staff functionality including the Admin Settings area Can create administrator instructor and student accounts but not additional supervisors Can change roles of administrators and instructors but not students Administrator The Can access all SAM staff functionality including the Admin Settings institution s area designated Can create instructor and student user accounts supervisor Creator m Can add remove students instructors and owners Section m Can add edit assignments associated with their sections m Can deactivate any assignments associated with
7. SHALL HAVE NO LIABILILTY TO ANY PERSON OR OTHER ENTITY FOR FAILURE TO MEET SUCH STANDARDS OR EXPECTATIONS 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM vi Appendix B SAM License Agreement This is a legal document between Course Technology Course Technology and you Course Technology is willing to license the Software to you only upon the condition that you accept all of the terms contained in this license agreement If you agree to all of the terms contained in this license agreement please so indicate by selecting the AGREE option below If you do not agree to the terms of this license agreement please select the I DISAGREE option below If you elect to decline and have purchased your User Manual for the Software User Manual you may return it to Course Technology to the address noted below along with all packaging proof of purchase and a letter from the institution on whose system the Software is installed certifying that no user profile has been created for you If Course Technology receives these materials within 30 days of your purchase of the User Manual Course Technology will issue a refund to you for any fee paid by you for the returned User Manual License Agreement License Grant Course Technology Course Technology grants to you subject to termination as provided in this License Agreement a nonexclusive nontransferable license License to use the Skills Assessment Management comput
8. TEST CHOOSE A LOCATION Wednesday 31 Mar 2010 03 36 24 AM SETI we Your IP 76 250 191 29 Free Phones EEE WITH UNLIMITED CALLING Business Ethernet LIMITED TIME OFFER Downlo REE INSTALLATION HARDWARE d 3 Mbps for 380 a 5 5 Reeds crease your business bandwidth today H 0 STE D VO omplete the form to find out how FOR BUSI NESS Only 27 95 per employee per month Check for Broadband Service gt bps 300 8 KB sec transfer rate 54 1 KB sec transfer rate Testing a Non SAM Application Testing a media rich application like YouTube or some other Flash video streaming application indicates how well SAM will perform If you see issues with YouTube like sputtering or choppy audio video expect SAM users to see similar problems Trace Route Testing From a workstation within the campus network preferably in the classroom or lab area where students use SAM run the following command from the Windows command line Tracert sam cengage com C Iracert amn cengage com racing route to san cengage com 69 32 148 136 over maximum of 3 hops n 4 ms Wireless jadband Router home 192 168 1 1 mes ms 2 ms 2 Y rizon gni net 72 64 98 1 7 ms RE 1 s erizon gni net 188 41 194 76 ms 2 ms ns 5 gt erizon gni net 130 81 199 361 22 ms ms xe 3 3 E DFW13 R NET 152 63 99 21 2 m n lt edgeZ li le net gt
9. Technology s refund to you of the price for the User Manual for the Software In no event shall Course Technology be liable for indirect special or consequential damages including lost business lost profits or lost data interest penalties or assessments imposed under applicable tax laws or otherwise third party claims by your affiliates partners or customers or otherwise or damages with respect to which you contributed or acted as an intervening cause regardless of whether foreseeable even if Course Technology has been advised of the possibility of such damages Some states do not permit the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages so the foregoing may not apply to you Restricted Rights You may not sell or re sell the Software to the U S Government If the U S Government acquires the Software from any party other than Course Technology then the Software is provided with restricted rights applicable to commercial computer software Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraphs a through d of The Rights in Technical Data and Computer Software clause at FAR 52 227 and subparagraph at DFAR 252 227 7013 Department of Defense contract Contractor manufacturer is Course Technology 20 Channel Center Street Boston Massachusetts 02210 General THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF THE STATE OF MASSACH
10. cengage com Ad blocking software is disabled for the URLS http sam cengage com Enabling JavaScript To use SAM verify that JavaScript is enabled in your browser To confirm its status and enable it if necessary use the appropriate procedure for your browser Internet Explorer Action Start Internet Explorer On the Tools menu click Internet Options Result The Internet Options dialog box opens Click the Security tab 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM 6 Action Click Trusted Sites Click Custom level Result The Security Settings Internet Zone dialog box opens Scroll to the Scripting section N Under Active Scripting confirm that the Enable option button is selected Click OK to close the Security Settings Internet Zone dialog box Click OK to close the Internet Options dialog box Firefox for Windows Action Start Firefox On the Tools menu click Options Result The Options dialog box opens Click the Content tab Confirm that the Enable JavaScript check box is selected To the right of the Enable JavaSrcipt check box click Advanced Result The Advanced JavaScript Settings dialog box opens Confirm that the Hide the status bar check box is selected 7 In the Advanced JavaScript Settings dialog box click OK to close In the Options dialog box click OK to save your changes 5 Chrome for Wi Action Start Chrome On the Cust
11. must meet the following minimum system requirements Requirements Details 00 Computer m Processor Intel Pentium 4 or higher processor required Intel Centrino or an equivalent multi core processor recommended m Memory 512 MB RAM required 1 GB RAM recommended m Operating Systems Vista SP1 32 or 64 bit Windows 7 32 or 64 bit or Windows 8 32 or 64 bit Macintosh OS X 10 6 Snow Leopard or higher Audio and Video Graphics SVGA Resolution Minimum recommended 1024 x 768 Color 32 bit Video Memory 64 MB minimum 128 MB recommended m Video Card Modern DirectX compatible Network m Internet Connection 56K modem minimum broadband connection cable DSL T1 or ISDN recommended persistent connection required Web Browsers 4 MB Adobe Flash Player 11 recommended versions 10 2 or higher have been tested and are supported versions prior to 10 1 are not supported 2 MB Software and Disk Storage Adobe Reader 8 minimum 9 recommended 22 4 MB m For SAM 2010 Projects Microsoft Office 2010 Professional for Windows m For SAM 2013 Projects Microsoft Office 2013 Professional for Windows Professional Plus RT and Office 365 Home Premium University NOTE Refer to your Microsoft documentation for current disk storage requirements For up to date system requirements for Microsoft products refer to the following page on the Microsoft 2014 Cengage Learning 20 Channel Center Street Boston
12. the student completed the exam or project Select Institution Selects your institution s time zone from the drop down list time zone NOTE Changing the Institution time zone affects the schedules for existing assignments Modifying Global Options Action On the Navigation bar click Admin Result The Administration Settings page displays Click the Global Options tab Result The options and your institution s current settings display Modify the options as appropriate Click Save NOTE To restore original setting click Reset 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM 28 Appendix A Troubleshooting Guide The following section provides some basic explanations of screens that may display during the normal use of the SAM LMS and Content Player Login and SAM Access Issues The online help that displays on the SAM Login Page at http sam cengage com provides help in configuring your specific browser for use with SAM and avoiding any additional warnings or pop up boxes from appearing while using the site You can also find setup information in the Setting Up SAM Workstations section earlier in this document Recovering and Resuming from a Crash or Lost Connection If a user s computer crashes or loses the connection to SAM during an exam or training assignment the user can restart it once conditions return to normal The user logs in as usual goes to the SAM Assignments p
13. their sections whether or not they created the assignments Cannot deactivate an assignment scheduled in multiple sections right reserved by the assignment creator m Can access edit the Gradebook for a section m Canrun all reports Can edit deactivate the section 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM 15 Role Set up by Access Rights Owner Section Instructor Student NOTES The institution s designated supervisor The institution s designated supervisor or administrators The institution s designated supervisor administrators or instructors m Can access all SAM staff functionality except the Admin Settings area m Can add remove students and instructors m Can add edit deactivate assignments associated with the section even if not the creator of the assignment NOTE Only the assignment creator or supervisor can deactivate an assignment scheduled in more than one section Can access edit the Gradebook for a section Can run all reports Can edit a section Cannot add remove users in an owner role Can access all SAM staff functionality except the Admin Settings area m Can add remove students and instructors to from a section m Can add edit assignments Can access edit the Gradebook for sections where you are an assigned instructor m Canrun all reports m Cannot add remove users in an owner role Can access the student version of SAM only for access
14. to assignments Cannot create any user accounts Users can only see and modify their own passwords For security purposes once a username is established no user can modify it A username is different from the user s communication email address which is editable Astudent whose institution has a key code license sees key code prompt when logging into SAM for the first time To purchase a key code students can go to http www cengagebrain com Searching for and Selecting a User Account To edit or deactivate a user s account or reset a student s exams search for and select the user from SAM s database using the following procedure 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM 16 Action On the Navigation bar click Users Result The Users page displays Click the appropriate option button to search by last name first name or username NOTE You can narrow the search by role and section by selecting from the appropriate drop down menus Enter your search criteria and click Search Result The search result s display In the search results you can Click the student s name to view the record Click Close when finished m Click the option to the left of the student s name to select Click Edit Reset Exam or Deactivate as necessary to continue m Click Clear to reset the search criteria Adding a User Account To add a new user use the following procedure User Ac
15. 2210 SAM 24 Action Select the check box next to an item to narrow the list of items m Users Admin Instructors Students m Sections No further options W SAM Assignments Exam Assignment Training Assignment Project Assignment W Exams and Training Exam Training m Custom Questions No further options To locate a user enter a search term and press Enter to narrow the list of items NOTE Click the arrow to the left of the search field to specify a search category This action depends on the search category For example you can specify m Users Name only W Sections Section Name Instructor Name W SAM Assignments Assignment Name Creator Name W Exams and Training Exam or Training Name Creator Name m Custom Questions Question Name Creator Name Click Items to process m Select All m Deselect All f all items are selected click the Select All again to deselect m To select individual items select the check box to the left of the item Select the check box again if you want to deselect the item 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM 25 Action To process the selected items click the button corresponding to the action selected in Step 2 Deactivate Mark the selected items for deletion and remove them from displays and reports Result A message displays asking you to confirm the deactivation Click OK to continue Or Click Cancel to stop the process m
16. Find the exam you want to reset or adjust Select from the appropriate drop down menus to narrow the list by assignment type or name m To delete an exam click Delete next to the appropriate exam to reset the exam Result A message displays asking you to confirm the deletion Click OK to confirm or click Cancel to keep the exam To adjust a score enter a new score in the Adjusted Score field next to the appropriate exam Click Save Repeat Step 4 as necessary until you are finished Deactivating a User s Record You might occasionally need to deactivate a user s record for example if a student has left school or a particular program Deactivating the user s record prevent s the user from logging into SAM and working on any assignments To deactivate a student s record use the following procedure Admin Settings Action On the Navigation bar click Users Result The Users page displays Search for and select a student s record Click Deactivate Result The following message displays Are you sure you want to deactivate this user Click OK to deactivate the student s record or click Cancel to leave the record active IMPORTANT m Supervisors can deactivate administrators instructors and students Administrators can deactivate instructors and students m instructors can only deactivate students If you are a designated SAM supervisor or administrator you will see an Admin Settings option on t
17. USETTS WITHOUT REGARD TO PRINCIPLES OF CONFLICTS OF LAW You acknowledge that you have read this agreement and understand and agree to be bound by its terms and conditions You agree that this agreement is the complete and exclusive statement of agreement between Course Technology and you and supersedes any agreement oral or written and any other communications between Course Technology and you relating to the License of the Software If you have any questions concerning this Agreement you should contact Course Technology at Course Technology 20 Channel Center Street Boston Massachusetts 02210 This Agreement may be assigned by Course Technology without notice to you 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM ii PLEASE INDICATE WHETHER YOU HAVE READ AND UNDERSTOOD THE FOREGOING BY PRESSING EITHER I AGREE OR I DISAGREE IF YOU CLICK I AGREE YOU MAY PROCEED TO THE NEXT SCREEN IF YOU CLICK I DISAGREE YOUR ENROLLMENT WILL TERMINATE 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM iii
18. age and re selects the assignment The assignment displays in red The Content Player begins where the user left off Any completed questions and tasks are saved If the user has a problem logging back in to SAM or re starting the Content Player clearing the browser s temporary Internet and history files may help Procedures follow Internet Explorer Action Start Internet Explorer On the Tools menu click Delete Browsing History Result The Delete Browsing History dialog box opens Select the Temporary Internet Files and History check boxes Confirm that the other check boxes are not selected Click Delete Firefox for Windows Action Start Firefox On the Tools menu click Clear Recent History Result The Clear Recent History dialog box opens 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM i Action From the drop down menu select the appropriate time range to clear NOTE If you are not certain click Everything Select the Browsing amp Download History and Cache check boxes Confirm that the other check boxes are not selected Click Clear Now Chrome for Windows Action Start Chrome On the Tools menu click Clear browsing data Select the following Clear browsing history Clear download history Delete cookies and other site and plug in data In the Clear Browsing Data dialog box click Empty the Cache Confirm that the other check boxes are not selected
19. all associated exams Managing Your Institution s Global Options Global Options provides settings that control how your institution and its students use SAM These settings include Managing Your Institution s Global Options Global Options provides settings that control how your institution and its students use SAM These settings include Global Option Allow own account creation Description If Then Selected Users can click New User on the Login page to create accounts Not selected Only the supervisor administrator or instructor can create the new student account using either manual account creation or SAM s import feature 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM 27 Global Option Allow change names If selected users can modify their personal information using the My Profile screen in the student interface IMPORTANT Users can only modify their first and last names Users cannot modify Username used in conjunction with a password to log into SAM Allow Print Certificate If Then Selected Students can print a Certificate of Completion to document their completed exams and projects Not selected Only instructors can print certificates for students Allow Print Score If Then Selected The Certificate of Completion includes the exam or project score Not selected The certificate does not indicate that
20. click Done In the Content Settings dialog box click Done to save your changes 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM 10 Safari for Macintosh Safari does not support disabling pop up blocking for individual URLs Turn off pop up blocking so that you can use SAM Action On the Safari menu click Preferences Result The Preferences dialog box opens Click the Security tab Deselect the Block pop up windows check box Close the Preferences dialog box to save your changes You can turn off pop up blocking on the menu bar using the following procedure Action Click the Safari menu Deselect the Block Pop Up Windows option Third Party Pop Up Blockers Third party Internet Explorer Firefox and Chrome toolbars offered by companies like Yahoo Google and Ask com may include pop up blockers Deactivate this feature either entirely or for the URL http sam cengage com Refer to the toolbar documentation for instructions on how to disable this feature Disabling Ad Blockers Third party add ons and extensions for Internet Explorer Firefox and Safari may block the display of ads This may cause issues if one of the SAM URLs is present on the block list To prevent this disable the blocker for the URL http sam cengage com Refer to the ad blocker s documentation for more information Setting Up Your Computer Necessary Software You need the following software on the c
21. count Field Names and Descriptions Field Name First name Enter the user s first name cannot contain any of the following characters gt lt amp Action On the Navigation bar click Users Result The Users page displays Click Add New Result The Users Add New page displays Enter the requested information An indicates a mandatory field See the table below for field names and descriptions Click Save Result The Users page displays Middle Initial Initial Middle initial Enter the user s middle initial Enter the user s middle initial user s middle initial Last Name Enter the user s last name It cannot contain any of the following characters gt lt amp 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM 17 Field Name Role m Your institution s supervisor can select administrator instructor or student m Administrators can select instructor or student m instructors can only select student Username Email You can use an email address as the username Use 6 50 characters Once established you cannot modify the username Invalid characters include gt lt amp Password m The password must be 6 50 alphanumeric characters Choose a password that you can remember easily but is difficult to guess B A prompt displays for a new user to select a new password initial login Invalid characters include leading and ending spaces and peri
22. d ID m Click Next Result Step 5 of the wizard Confirm User Property Mapping displays 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM 20 Step Action Confirm the mapping specified in Step 4 of the wizard If Mapping is correct Mapping is incorrect Step 6 of the wizard displays detected errors in the imported information Click Print Summary to view a report Then Click Next Result Step 6 of the wizard Import Validity Check displays Click Back to return to Step 4 and make the necessary corrections m Click Next Result Step 5 of the wizard Confirm User Property displays m Click Next Result Step 6 of the wizard Mapping Import Validity Check displays To resolve the problems you can do any of the following If You made a mistake when importing file properties Then Click Back until you return to Step 4 m Make your corrections There are errors in your import file m Click Cancel to exit the wizard m Make the necessary corrections using a text editor like Notepad Only a few user records contain errors Click Next The report omits erroneous records from the import They can be entered manually using SAM or imported in another file import There are no errors 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM Click Next 21 Action Resolve impo
23. er software as accessed through a local area network or single central processing unit Workstation any accompanying printed information relating to the Software including the User Manual collectively the Software The Software is subject to protection under the copyright trade secret laws where applicable and other intellectual property laws of the United States and other jurisdictions With this License you acquire only the right to use the object code version of the Software while the License is in effect and do not acquire any rights of ownership in the Software You shall not be considered to be an owner of a copy and shall not have rights granted under 17 USC Sec 117 to make adaptations of the Software You may use the Software on a single microcomputer by accessing the Software through the Workstation License Prohibitions You may not rent sell lease lend sublicense give or permit access to the Software to any third party remove or obscure Course Technology s proprietary rights notices alter decompile or disassemble nor attempt to alter decompile or disassemble nor permit the alteration decompilation or disassembly of the Software use the Software on any service bureau time sharing or any interactive or similar system develop software derivative of or interfacing with the Software use the Software to provide training on the Software to third parties use or copy Software other than as authorized by this Agreement You
24. erform system maintenance backup and upgrade functions we anticipate that there will be eight 8 hours of scheduled maintenance downtime per quarter We schedule downtime during a low usage time typically Sunday mornings For normal maintenance Course Technology will make all reasonable efforts to notify SAM instructors administrators and supervisors of the scheduled maintenance two 2 weeks prior to the maintenance Course Technology retains the right to shut down reboot modify or fix servers at any time if it is necessary to prevent security breaches or operational failures including but not limited to viruses worms date bombs time bombs or denial of service attacks This may require loss of access to the system for a period of time but such protective actions constitute scheduled down time Upgrades Course Technology may provide SAM users with upgrades of the software We will notify SAM supervisors administrators and instructors of impending upgrades This notification will include notification of any new functionality and content to inform users what s new in their SAM software 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM V THE ABOVE PROCEDURES COMPRISE THE STANDARDS AND EXPECTATIONS COURSE TECHNOLOGY HAS SET FOR ITSELF REGARDING TECHNICAL SUPPORT AND MAINTENANCE NOTHING CONTAINED THEREIN SHALL GIVE RISE TO ANY RIGHTS IN ANY PERSON OR OTHER ENTITY OTHER THAN COURSE TECHNOLOGY AND COURSE TECHNOLOGY
25. he SAM Navigation bar The Administration Settings page provides tools for your institution s database including Database Management and Global Options You cannot change the database of other institutions 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM 23 Database Management Managing Your Institution s Database SAM maintains list of both active in use and deactivated marked for deletion database items These include Users Sections Exam Assignments Training Assignments Project Assignments Custom Exams Custom Exam Questions W Custom Training Administrators or supervisors can perform the following database management functions Deactivate active items flagging them for deletion Deactivated items do not display in lists or reports Reactivate inactive items as long as they were not purged A user with supervisor privileges can also purge deactivated items permanently removing them from your institution s database Searching For Selecting and Processing Items Action On the Navigation bar click Admin Result The Administration Settings page displays Click the appropriate tab to perform an one of the following actions m Deactivate Purge m Reactivate Click the appropriate option button for the item you want to manage m Users m Sections W SAM Assignments W Exams and Training W Custom Questions 2014 Cengage Learning 20 Channel Center Street Boston MA 0
26. ing procedure to import user records 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM 19 Action On the Navigation bar click Users Result The Users page displays Click Import Users Result The Import Users wizard starts and displays the first step Introduction Once in the wizard you can exit and return to the Users page by clicking Cancel After reading the Introduction click Next to display Step 2 of the wizard Assign to Sections Assign students to sections now or at a later time To assign students to To assign student to sections sections now at a later date m Click Yes m Click No m From the Select Sections m Click Next menu select the student s you want to assign m Click Next Result Step 3 of the wizard Import User File displays Result Step 3 of the wizard Import User File displays Click Browse Result The Choose File dialog box displays Select the necessary txt or csv file with the student information to import m Click Open m When the dialog box closes click the Next Result Step 4 of the wizard User Property Mapping displays For the imported file select and map the Import File Properties that correspond with SAM Properties W For each user account s SAM Properties select the corresponding column header in the input file that maps to the SAM Properties column For example BBID in the user input file maps to the SAM Property Blackboar
27. ld also quarantine or delete the file If this is the case the student needs to download the project file again from the Project information on the MY SAM ASSIGNMENTS page and start over Maximum File Size Exceeded This occurs if the file you are uploading is has exceeded the maximum size Office 2010 1741 KB Office 2013 5 MB The student needs to edit the file removing any extraneous content and attempt to upload it again For Access projects compress the database prior to submission to SAM From the Office menu select Manage Compact and Repair Database Technical Support and Maintenance for SAM SAM Technical Support is available for faculty staff and students utilizing or working with Course Technology products The following section details the Technical Support and Maintenance Procedures of Course Technology Technical Support Availability You can contact Technical Support by calling 800 354 9706 during business hours see below This phone number also displays in the TECHNICAL SUPPORT box on the welcome box of the product Technical Support standard is to respond to phone requests in an average response time of less than three 3 minutes for incoming calls Day Monday Thursday 8 30am to 9 00pm Eastern Time Friday 8 30am to 6 00pm Eastern Time In addition to phone support you can get technical support by email by sending a message at any time to http ooweron cengage com magellan TechSupport login asp
28. may not assign this License Agreement without Course Technology s prior written consent License Termination In the event that you fail to comply with any term or condition in this License Agreement the License will terminate immediately without notice to you and Course Technology may pursue all appropriate legal remedies Disclaimer Course Technology gives no warranties and you hereby waive all warranties express implied or statutory including without limitation ANY IMPLIED WARRANTY OF MERCHANTABILITY 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM i FITNESS FOR AN INTENDED OR PARTICULAR PURPOSE non infringement or otherwise respecting the Software Course Technology licenses the Software to you as is and where is and without any warranty of any kind Course Technology makes no warranty that the functions contained in the Software will meet your requirements or that operation of the Software will be uninterrupted or error free or that the Software will operate in the hardware combination you select or that all program defects will be corrected Limitation of Liability For all claims relating to Course Technology s performance or nonperformance under this Agreement whether in contract tort strict liability or otherwise including without limitation claims for failure of the Software to operate as warranted your sole and exclusive remedy and Course Technology s sole and exclusive liability will be Course
29. me ms ns 46 nm 39 4 4 e velj ne 9 151 2 42 ms 3 ET ebr 4 69 149 1 ms 42 m s ae 1 18 bari Cincinnatii Level3 net 4 69 1 ns 43 45 ms CINCINNATI bari Cincinnatil Level3 net 4 5 ns 44 n 8 tluser thomsonlearning com 69 32 128 159 Request timed out mes 43 5 sam cengage com 69 32 148 136 Trace complete 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM 4 Hop counts and transmit times are critical More than 18 hops may potentially cause issues W Transmit times should be in the range of 40 120ms Ping Testing From a workstation within the campus network preferably the classroom or lab area where students and instructors use SAM run the following command from the Windows command line Ping t sam cengage com The round trip times should be less than 120ms for optimal performance W Packet loss should be under 196 for optimal performance Network Best Practices and Recommendations Available Bandwidth Each user typically uses up to 1 mbps of bandwidth to download and use SAM training content Therefore a class with 30 students should have ideally 30 Mbps of available capacity during training sessions Exam and project sessions require significantly less bandwidth Running SAM Alone SAM is a media rich application that requires plenty of bandwidth and critical system memory to provide the best user experience Do not run other applications d
30. ms Wrong Key Wrong Name Wrong Format Wrong Application Virus Detected Maximum File Size Exceeded Technical Support and Maintenance for SAM Technical Support Availability Server Availability Maintenance Upgrades Appendix B SAM License Agreement 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM 22 22 23 23 24 27 28 ii iii iii iii iii Overview Introduction SAM Skills Assessment Manager is a web based application that measures student proficiency in Microsoft Office software and technology related topics SAM teaches Microsoft Word Excel PowerPoint Access Outlook and Internet Explorer in addition to foundational computer concepts SAM uses skill based assessments interactive training real world projects and just in time remediation to help students master essential computing skills Product Architecture Review The SAM product architecture consists of a server environment hosted by Course Technology and a set of executables and assets installed locally or accessed via the web at each customer site The SAM server and the SAM Content Player communicate over the Internet using HTTP user logs in to the SAM server through browser and works with web pages to launch the SAM LMS Content Player and selected Flash based content SAM is self installing except for the Adobe Flash Player and applicable browser plug ins Install these prior to using the SAM Content Player to avoid in
31. o CENGAGE KL Learning SAM Assessment Training and _ Projects for Microsoft c EA Contents Overview Introduction Product Architecture Review Definitions System Requirements Workstation Requirements Network Requirements Network Testing Network Best Practices and Recommendations Setting Up SAM Workstations Setting Up Your Browser Supported Browsers Enabling JavaScript Setting Up Pop Ups IE Only Disabling Pop Up Blockers Disabling Ad Blockers Setting Up Your Computer Necessary Software Disk Protection Software Monitor Resolution Tips for Macintosh Users Accessing Documentation SAM Administration User Administration SAM User Roles Searching for and Selecting a User Account Adding a User Account User Account Field Names and Descriptions Importing User Records User Import Format User Import Procedure 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM e e e HR N 11 T1 11 12 12 13 14 15 15 15 16 17 17 18 18 19 Editing User s Account Resetting or Adjusting a Student s Exams Deactivating a User s Record Admin Settings Database Management Global Options Modifying Global Options Appendix A Troubleshooting Guide Login and SAM Access Issues Recovering and Resuming from a Crash or Lost Connection Internet Explorer Firefox for Windows Chrome for Windows Safari for Macintosh Troubleshooting Project Related Proble
32. ods Verify Password Re type the password Invalid characters include leading and ending spaces and periods Alias An alias is a name under which an instructor can choose to post exam results The alias name must be 6 20 non blank characters and cannot contain any of the following characters gt lt amp 2 1 LEE Enter the user s identification number if applicable Communication Email Enter the user s email address The address you enter here does not have to be the same email address used in the username IMPORTANT You cannot change the username e mail Time Zone Defaults to your institution s setting NOTE You cannot change the time zone Importing User Records SAM lets you import users en masse from an external system such as your institution s admissions or registration database by uploading a txt or csv file produced by that system User Import Format Import files must follow a specific format The file must be a text file with an extension of txt or csv The first line of the import file must be a header row containing all the fields you want to import Fields must also be in the correct order the same order as the import data explained below Commas separate each field name W Each user record in the import file must include a value for each field specified the header 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM 18 row Commas separate each field and
33. og box opens Click the Content tab 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM 9 Action You can turn off Pop up blocking completely or for SAM URLs only To turn off Pop up blocking To turn off pop up blocking for completely SAM URLs only Confirm that the Block pop up m If not selected click Exceptions to windows check box is not selected the right of the check box m in the Address of website field enter the URL http sam cengage com m Click Exceptions to the right of the check box Result The Allow Sites Pop ups dialog box displays m Click Allow On the Allow Sites Pop ups dialog box click Close In the Options dialog box click OK to save your changes Chrome for Windows Use this procedure to turn off pop up blocking entirely or for the SAM URLs only Action Start Chrome On the Customize and Control Google Chrome menu in the upper right corner of the browser window click Settings Result The Settings dialog box opens Click the Show Advanced Setting link Click Content Settings You can turn off Pop up blocking completely or for SAM URLs only To turn off Pop up blocking To turn off pop up blocking for completely SAM URLs only Confirm that the Allow All Sites to m Click Manage Exceptions Show Pop ups check box is selected m in the hostname pattern field enter the URL http sam cengage com m the Pop up exceptions dialog box
34. omize and Control Google Chrome menu in the upper right corner of the browser window click Settings Result The Settings dialog box opens Click the Show Advanced Settings link Click Content Settings Confirm that the Allow All Sites to Run JavaScript check box is selected In the Content Settings dialog box click Done to save your changes 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM 7 Safari for Macintosh Action On the Safari menu click Preferences Result The Preferences dialog box opens Click the Security tab Confirm that the Enable JavaScript check box is selected Close the Preferences dialog box to save your changes Setting Up Pop Ups IE Only SAM requires that pop ups in Internet Explorer always display a new window instead of a new tab Use the following procedure to set up this display requirement Action On the Tools menu click Internet Options Result The Internet Options dialog box displays On the General tab under the Tabs Category click Settings Result The Tabbed Browsing Settings dialog box opens Under When pop up is encountered select Always open pop ups new window Click OK to save your changes and close the Tabbed Browsing Settings dialog box Click OK to close the Internet Options dialog box Disabling Pop Up Blockers To use SAM you need to disable pop up blocking software on the browser for the URL http sam cengage com Use the
35. omputers to use SAM W Adobe Flash Player Required to use the SAM Content Player to preview the simulations used in exams and training Find a link to this component on the right side of the Home page under Software Click the link or go to http get adobe com flashplayer and follow the installation prompts W Microsoft Office 2010 2013 Professional for Windows specifically Access Excel PowerPoint 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM 11 and Word Needed to complete projects Go to http office microsoft com en us products FX100487411033 aspx pid CL100571081033 amp ofcresset 1 to purchase and download Microsoft Office for Windows NOTE You cannot use Microsoft Office 2007 for Windows or Microsoft Office 2008 for Macintosh Adobe Reader Enables you to read the SAM user manuals Go to http get adobe com reader to download Adobe Reader Disk Protection Software If your institution uses disk image protection software like Deep Freeze or Clean Slate you should install Adobe Flash Player Adobe Reader Microsoft Office 2010 2013 and project related Office files in a safe area of the workstation s disk so they not overwritten by these utilities Monitor Resolution In order to use the SAM Content Player most effectively set the monitors to a display resolution of 1024 768 or higher This setting enables SAM simulations to display fully on a 17 inch or larger monitor If you s
36. pecify a lower resolution you need to scroll to view the entire simulation You can check the current resolution and change it using the following procedures Windows Vista Action Right click anywhere on your computer Desktop Result A shortcut menu displays On the shortcut menu click Personalize Result The Personalize appearance and sounds dialog box displays Click Display Settings Result The Display Settings dialog box displays If Current resolution is less than 1024 x 768 Then m Drag the slider toward High until the desired setting displays m Record the current setting so you can restore it later if desired Current resolution is 1024 x 768 or greater Click OK to save your changes and close the Display Properties dialog box No action is necessary 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM Windows 7 and 8 Action Right click anywhere on your computer Desktop Result A shortcut menu displays On the shortcut menu click Screen Resolution Result The Screen Resolution dialog box displays On the Resolution menu click 1024x768 Record the current setting so you can restore it later if desired Click OK to save your changes and close the Screen Resolution dialog box Macintosh OS X Action On the Apple menu click Systems Preferences From the Hardware category click Displays On the Resolutions menu select 1024x768 o
37. procedure appropriate to your browser to disable pop up blocking Internet Explorer Use this procedure to turn off pop up blocking entirely or for the SAM URLs only Action Start Internet Explorer On the Tools menu click Internet Options Result The Internet Options dialog box opens Click the Privacy tab 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM 8 Action You can turn off pop up blocking completely or for SAM URLs only To turn off Pop up blocking To turn off pop up blocking for completely SAM URLs only To disable pop up blocking completely To disable pop up blocking for SAM confirm that the Turn on Pop up URLs only Blocker check box is not selected m Confirm that the Turn on Pop up Blocker check box is selected NOTES Under Pop up Blocker You can also turn off pop up blocking click Settings entirely on the menu bar following Result The Pop up Blocker Settings these steps dialog box opens m On the Tools menu click Pop Up m In the Address of website to allow Blocker field enter http sam cengage com m On the Pop Up Blocker menu m Click Add click Turn Off Pop Up Blocker m Click Close to return to the Internet Options dialog box Click OK to save your changes Firefox for Windows Use this procedure to turn off pop up blocking entirely or for the SAM URLs only Action Start Firefox On the Tools menu click Options Result The Options dial
38. r higher Record the current setting so you can restore it later if desired Click Close to save your changes Tips for Macintosh Users If your lab uses an Apple Macintosh laptops or desktop computers to access SAM students may find the following tips helpful W When instructions direct students to press the Windows Ctrl key they need to do the following f students are using a Macintosh with an Apple keyboard press the Command key instead Using a Macintosh with a generic USB keyboard students press the Ctrl key However on rare occasions they may need to press the Alt key for the same function When instructions direct students to click the right button of a Windows mouse they need to do the following Using a single button mouse or track pad press the Ctrl key and click at the same time Using a more recent MacBook that supports gestures touch the track pad with two fingers Enable this in the System Preferences Using a generic USB two button mouse or track pad click the right button W To Backspace hold the Function fn key on the keyboard while pressing the Delete key 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM 13 Accessing Documentation Users can download the following manuals to help them use the SAM Links to these documents display on the right side of the Home page under Documentation W instructor Manual Provides detailed instructions on how to use
39. rted username conflicts if any Each username must be unique If any of the imported usernames conflict with an existing username the system displays a Conflict Resolution screen enabling you to enter an alternative username or cancel the import Result After you resolve any conflicts if any Step 7 of the wizard Import Complete displays Click Print Summary to view a report of the import When finished click Close Editing a User s Account To edit a user s account use the following procedure Action On the Navigation bar click Users Result The Users page displays Search for and select a user s record Click Edit Result The Users Edit page displays defaulting to the Properties tab Make any necessary corrections to the properties Click the Sections tab and add or remove the user to or from sections as necessary Click Save Result The Users page displays Resetting or Adjusting a Student s Exams Occasionally you might need to reset a student s exam to remove the grade for example if you offer a make up test or adjust a score To reset an exam or adjust a score use the following procedure Action On the Navigation bar click Users Result The Users page displays Search for and select a student s record Click Reset Exam Result The Reset Exam window displays listing exams the student has taken 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM 22 Action
40. terrupting instructor or student productivity You can obtain these at http get adobe com flashplayer promoid BUIGP Definitions W Institution key alphanumeric key provided to customers to enable association of new users with the correct institution LMS Learning Management System is a general term that describes a website or system of managing student and instructor content and assignments W SAM server The web and database server environment hosted by Course Technology used to administer SAM W SAM Content Player Sometimes abbreviated as the SCP the application through which assets that contain SAM content download and launch to a specific SAM product W SAM Product A specific product based on the SAM product architecture which provides access to a specific set of SAM content m SCP SAM Content Player is the application through which assets that contain SAM content download and launch to a specific SAM product SMS SAM Management System is a website used primarily by students to access SAM Assessment Exam and Training assignments Instructors use the website to create and manage these assignments supervisors and administrators use it to manage the SAM database for your school W Workstation A customer computer on which a SAM product launches 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM 1 System Requirements Workstation Requirements Each workstation running a SAM product
41. uring SAM sessions especially during exams Using Social Networking Applications with SAM Social networking applications running during a SAM session can have a negative impact on overall workstation performance Disallow or block these applications on workstations when students use SAM Firewall settings If your institution utilizes a firewall confirm that standard HTTP Port 80 443 is open for the sites http sam cengage com http samcpws cengage com http samadmin cengage com http projects cengage com http samcp cengage com 2014 Cengage Learning 20 Channel Center Street Boston 02210 SAM 5 Setting Up SAM Workstations Setting Up Your Browser Supported Browsers You can access SAM using the following browsers Operating System Supported Browsers Windows Vista SP1 Windows 7 and 8 Internet Explorer 9 through 11 for 32 bit version of Windows or 64 bit versions running in 32 bit emulation mode Firefox latest version and latest 1 Chrome latest version and latest 1 NOTES m SAM 2010 Assessment and Training content is not tested on Chrome Compatibility Mode is not supported for Internet Explorer Macintosh OS X 10 6 10 7 and 10 8 Snow Safari 5 0 or 6 0 for Mac OS 10 8 only Leopard Firefox latest version and latest 1 Confirm these settings in your browser JavaScript is enabled Pop up Blocking is disabled either entirely or for the SAM URLs http sam
42. x Course Technology also offers assistance over the Internet via online chat seven days a week 24 hours a day To use this facility do the following Action Go to http academic cengage com support From the Faculty or Student drop down menu select SAM Click Go Under the appropriate heading on the SAM Support page click Chat Online When an issue requires escalation from Technical Support to the SAM Development Team the 2014 Cengage Learning 20 Channel Center Street Boston MA 02210 SAM iv SAMDT the response time expectations for the SAMDT to respond to Technical Support are as follows The SAMDT is expected to respond to High Priority requests within two 2 hours to Medium Priority requests within one 1 business day and to Standard Priority requests within two 2 business days Course Technology s product development process includes reviewing customer feedback and recurring requests on a regular basis Server Availability Excluding scheduled maintenance outages we make every reasonable effort to provide a server Availability of 99 596 Availability is the amount of time SAM is available and capable of receiving processing and responding to incoming transactions from the requesting users If the Internet in general is having problems or a customer s Internet service provider is having problems any downtime resulting from such problems is not deducted from SAM s Availability time Maintenance To p
Download Pdf Manuals
Related Search