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My CloudMirror Personal Storage Drive User Manual

1. WD Cloud User Manual WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at http www wdecloud jo support If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at htto register wd com Accessing Online Support Visit our product support website at http www wdcloud jo support and choose from these topics Downloads Download drivers software and updates for your WD product WD Support Portal Register your WD products and get support information customized to your needs Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information Knowledge Base Search by keyword phrase or answer ID Installation Get online installation help for your WD product or software WD Community Share your thoughts and connect with other WD users
2. Accessing Your Cloud Remotely on page 41 For a private share the user must have Auser name and password assigned to the share name Read only or full access to the share IF you want to open a share THEN using Windows 8 Windows 8 1 1 In the task bar click the File Explorer icon EE 2 Inthe left panel select Network and double click the WD Cloud device name see Appendix D WD Cloud Device URLs and Names on page 95 for a list of device names 3 Double click a public or private share on your device Windows Vista Windows 7 1 Click or Start gt Computer 2 Inthe left panel select Network Click the WD Cloud device name see Appendix D WD Cloud Device URLs and Names on page 95 for a list of device names 4 Double click the public or private shares on your device Mac OS X 1 Open a Finder window and locate your WD Cloud device under the Shared heading in the side bar If presented with an authorization page either enter your user name and password or select Guest then click Connect 2 Click the device to display the public or private shares on your device WD CLOUD USER MANUAL 39 MANAGING SHARES IF you want to open a share THEN using WD Quick View The WD Quick View app is a Windows application that allows you to perform WD Cloud functions quickly WD Quick View is automatically installed when you install WD Smartware WD CLO
3. CPU Click the right arrow to view the CPU activity Click Back to return to the Device Activity pane Click Close to return to the Home page Device Activity WD CLOUD USER MANUAL 88 APPENDICES Memory Click the right arrow to view Memory activity Click Back to return to the Device Activity pane Click Close to return to the Home page Device Activity Network Click the right arrow to view the network activity Click Back to return to the Device Activity pane Click Close to return to the Home page Device Activity Process Click the right arrow to view the process information including the list of active processes and the amount of CPU and Memory usage for each process Click Back to return to the Device Activity pane Click Close to return to the Home page Device Activity WD CLOUD USER MANUAL 89 APPENDICES Cloud Devices The Cloud Devices panel displays the number of cloud and smart devices currently accessing the WD Cloud device remotely 1 To add cloud access for a user click the plus sign in the lower right of the panel Add Cloud Access Generale an activation code lo get remoie gross to fhe content on your drive Sepa 1 Select a user from the drop down let and click Get Code to generate an acivallon code 2 install WWD Cloud on your tablet or mobile device i Launch app and fap Connect How L Select your produ a Ere Activation Code ad min Get Code 2 Select a user and cl
4. REGULATORY INFORMATION Regulatory Information Regulatory Compliance Regulatory Compliance Federal Communications Commission FCC Class B Information Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC Requirements Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and
5. WD CLOUD USER MANUAL 96 APPENDICES Sample User Import File Joe password test Public SmartWare TimeMachineBackup Public SmartWare TimeMachineBackup Test 0 0 0 0 Anne yellow anne 0 0 0 0 Donald SmartWare 0 0 0 0 Zoey blue 807 0 0 0 0 Astra anne 0 0 0 2 WD CLOUD USER MANUAL 97 Index A about apps 52 backups 45 cameral backups 50 DLNA 59 internal backups 49 media servers 54 shares 37 WD Media Players 58 access WDCloud 41 accessing content 13 general settings 61 online support ii personal cloud using media players 58 personal cloud with lunes 59 accessories 3 action icons 93 adding a single user 30 apps 53 groups 34 media content to a folder 57 multiple users 30 Port Forwarding Services 71 alert details 25 alerts dismissing 26 email 78 icons 25 managing 25 viewing 25 apps about 52 adding 53 deleting 53 managing 52 updating 53 viewing 52 WD Cloud Mobile 42 Apps Panel 24 91 assigning a group to a user 32 quotas to a group 35 quotas to users 32 WD CLOUD USER MANUAL share access to groups 35 auto 80 auto updates 80 automated support requesting 26 available updates firmware 81 B backups 47 about 45 camera 50 internal 49 remote 47 USB 45 box contents 3 C camera backups about 50 creating 50 Capacity Panel 20 87 checking for updates 81 China ROHS 83 cloud access enabling on your device 41 settings 63 cloud device access 42 Cloud Devices Panel 23 90
6. WD CLOUD USER MANUAL About Remote Backups Backup your WD Cloud system to another server on or outside of your network Before you proceed with a remote backup ensure the following You have a remote WD Cloud system to backup this system to Existing shares and data from this system will be copied to the target system in addition to previously existing data The remote Server setting is turned ON in the remote WD Cloud system The backup password for the remote WD Cloud system is enabled You have added port forwarding rules for both SSH and Remote Backup services in Settings gt Network gt Port Forwarding in order to see your WD Cloud system over the internet Create Job 47 BACKING UP AND RETRIEVING FILES 4 Enter the following information to create a Remote backup job Job Name Enter a Job Name for your backup Remote Server Select the type of remote server e NAS Server e WD Cloud Remote IP Address Enter the IP address of the remote location Example 192 168 1 16 Password Enter the password for the remote backup server SSH User Name SSH user name is set to SSHD by default and cannot be changed SSH Password Enter the SSH password for the remote device Source Folder Click Browse and select the folder you d like to back up Destination Folder Click Browse and select the destination folder for your backup Backup Type Indicate the type of
7. 33 MANAGING USERS AND GROUPS About Groups A group allows easier management of multiple users The permissions and privileges you assign to group accounts determine the actions that can be taken by that group Viewing Groups 1 On the Navigation bar click Users to display the Set Up User screen 2 Click Groups set Up Groups Isers Groups About Groups A Grub lia ecbon of users that Help n 3 To view group details click a group name on the left pane The group profile appears Adding a Group 1 To add a group click the Add Group icon on the lower left side of the Set Up Groups screen 2 Enter a Group Name 3 Click the check box next to the users you d like to add to your new group then click Save Editing Group Settings 1 On the Set Up Groups screen select the group whose information you d like to edit The Group Profile and Share Access panel appears 2 Modify the required and optional settings as desired To update the group s access to shares see Assigning Share Access to Groups on page 35 WD CLOUD USER MANUAL 34 MANAGING USERS AND GROUPS Assigning Share Access to Groups Once a group account is created you can assign access to the various shares on your WD Cloud device using the following steps 1 On the Set Up Groups screen select the group for which you d like to assign a share Set Up Groups Note A share must first be made private on the Shares screen All publi
8. Modifying a Backup Job Deleting a Backup Job Camera Backups About Backups There are various ways to back up your data on the WD Cloud device These include USB Backup Allows you to back up your WD Cloud device data to a USB device or to backup your USB device data to your WD Cloud device Remote Backup Allows you to back up WD Cloud device data to another WD Cloud device Internal Backup Allows you to back up data from one share to another on your WD Cloud device Camera Backup Allows you to backup your camera to the WD Cloud device Managing a USB Device and USB Backups When you attach a USB drive to the WD Cloud device you turn the USB drive into a shared network drive Once connected the USB drive has the following capabilities When you connect an external USB drive such as a My Passport M a memory stick or a camera to the WD Cloud device you can access it with Windows Explorer or Mac Finder The USB drive can serve as a target for backups You now have the option of mapping the drive as a user share drive IfaWD external drive has been locked when it is attached to the WD Cloud device it maintains that security Using the Dashboard you can unlock or re lock it as desired Connecting a USB Drives Connect a USB hard drive to a USB port on your WD Cloud device for additional storage and backup capabilities The USB drive appears as a share on the WD Cloud dashboard You can view det
9. Ona stable surface free from vibration Well ventilated with nothing blocking or covering the slots and openings Away from fields of electrical devices such as air conditioners radio and television receivers Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage the device drives Observe the following precautions when unpacking and installing your external storage product Do not drop or jolt the device Do not move the device while it is powered on Do not use this product as a portable device WD CLOUD USER MANUAL 6 GETTING STARTED Getting Started Preparing your Device for Use Setting Up your Device Getting Started Using a Web Browser Accessing Content It s easy to set up the WD Cloud device just unpack your device connect it and wait for the Power LED on the front of your device to turn a solid blue Then setup your device from your web browser at http www wdcloud jo setup Note For information about safely shutting down and disconnecting the device see Logging Out and Shutting Down your Device on page 27 Preparing your Device for Use There are a few steps you need to take in order to get your device up and running Follow the steps outlined below to prepare your device for use Physically Connecting your Device Follow the steps below to connect the WD Cloud d
10. Online Learning Center Start here to get the most out of your WD cloud storage device http www wdcloud jo learn Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions avallable North America Europe toll free 00800 ASK4 WDEU 00800 27549338 English 800 ASK 4WDC Europe 31 880062100 800 272 4932 Middle East 31 880062100 Spanish 800 832 4778 Africa 31 880062100 Mexico 001 8002754932 Russia 8 10 8002 335 5011 South America Asia Pacific Chile 1230 020 5871 Australia 1800 429 861 0011 800 2275 4932 Colombia 009 800 83247788 China 800 820 6682 400 627 6682 Venezuela 31 880062100 Hong Kong 3057 9031 Peru 0800 54003 India 1800 200 5789 1800 419 5591 Uruguay 00 413 598 3787 Indonesia 001 803 852 3993 Argentina 0800 4440839 Japan 0800 805 7293 Brazil 0800 8917630 Korea 02 2120 3415 Malaysia 1800 817 477 New Zealand 0508 555 639 00800 2275 4932 Philippines 1800 1855 0277 Singapore 1800 608 6008 Taiwan 0800 225 593 Thailand 00 1800 852 5913 Other countries 86 21 2603 7560 Toll free number is available in the following countries Austria Belgium Czech Republic Denmark France Germany lreland Italy Netherlands Norway Poland Slovakia Spain Sweden Switzerland United Kingdom Contents WD Service and SUDDO aii av ade tc aaa a E A ae a Ae ca nee ah id t ii 1 Important User Information 1 Important Safety Instruction
11. USB backups 45 users 29 manual updates 81 manually adding an app 53 manually installing an update 81 mapping public folders 15 Max SMB Protocol 71 media adding 57 media players accessing your personal cloud 58 accessing your personal cloud using 58 media types 55 other 59 WD 58 media servers about 54 overview 54 media settings about 72 media storage about 56 media streaming in lunes 59 media types supported 55 iTunes 56 mobile apps installing 43 modifying internal backups 50 port forwarding services 72 multiple users 30 creating 31 importing 31 N navigation icons 19 end user 85 Network Activity panel 21 88 Network Profile settings 67 Network Services IPv4 Network Mode 68 Network Services settings 67 Network settings 66 Network UPS 70 notification display 79 notifications 78 email 78 O Obtaining Customer Support 26 operating system compatibility 3 100 overview DLNA 54 P Package contents 3 password updating 32 updatinga 32 Port Forwarding 71 adding 71 deleting 72 modifying 72 Port Forwarding Services adding 71 power button shutting down using the 27 Precautions 6 Pre installation Instructions 6 preparing your device 7 private shares creating 39 product components 1 bay back view 4 1 bay front view 4 public folders mapping 15 public share opening with a Mac OS 14 opening with Windows OS 14 Q quota rules 32 quotas assigning to a group 35 assigning user 33 assignin
12. common tasks 28 compliance Europe 82 regulatory 82 safety 82 configuration files importing 76 saving 75 connecting a USB drive 45 WD Cloud device 7 contacting WD Technical Support ii creating a USB backup 46 camera backups 50 internal backups 49 multiple users 31 new shares 38 remote backups 47 user import file 96 customer support obtaining 26 98 D Dashboard ataglance 16 end user 85 Home Page 18 launching 16 navigation icons 19 deep sleep 64 deleting anapp 53 internal backups 50 Port Forwarding Services 72 shares 39 device enabling cloud access 41 health 20 87 logging off 27 rebooting 27 76 shutting down 76 status 20 Device Maintenance 76 Device Panel 20 87 device uptime viewing 76 Diagnostic Tests 74 running 74 Diagnostics Panel 21 87 disabling DLNA 56 ITunes 57 disk scanning 76 dismissing a system alert 26 DLNA about 59 devices 59 disabling 56 enabling 56 E editing group settings 34 shares 38 user settings 31 emails alerts 78 notification 78 enabling cloud access forauser 41 DLNA 56 ITunes 57 enabling SMS notifications 79 WD CLOUD USER MANUAL INDEX End User Guide 84 Energy Saver 64 deep sleep option 64 LED option 64 Web Access Timeout option 64 Environmental compliance China 83 Extended Logging 74 F firmware 80 updates 80 Firmware Panel 21 88 firmware updates 21 80 88 Flash System LED 75 FTP Access 68 G general settings 60 accessing 61 cloud acc
13. updates making on the Home Page 20 manual 81 updating apps 53 firmware automatically 80 user password 32 UPS 70 USB backups creating 46 managing 45 USB drive connecting 45 User settings 29 viewing listof 29 user adding a single 30 adding multiple 30 assigning quotas 33 quotas 32 user import file creating 96 format 96 user password updating 32 user settings editing 31 users about 29 adding a single 30 adding multiple 30 assigning a group to 32 assigning quotas to 32 creating multiple 31 WD CLOUD USER MANUAL INDEX editing settings 31 enabling cloud access 41 group quota rules 32 importing multiple 31 removing 33 updating password 32 viewing 29 Users Panel 23 90 Using Mac OSX 14 Utilities about 73 V viewing a list of shares 37 alert details 25 apps 52 backup details 50 device share content 13 device uptime 76 groups 34 internal backups 50 System Logs 74 users 29 W Warning deleting a share 39 formatting disk erases data 77 modifying the device 69 mounting a USB drive 45 renaming the device 60 renaming the drive 60 WD Cloud accessing contents of shares locally 39 action icons 93 Dashboard end user 85 deleting a share 39 device names 95 logging in end user 84 managing users 29 quick user guide 84 system report 27 URLs 95 user settings 29 WD Cloud Home page end user 86 WD Cloud Mobile App installing 43 WD Cloud Mobile App requirements 42 WD Media Players about 58 102 WD servi
14. Close WD CLOUD USER MANUAL 24 THE DASHBOARD AT A GLANCE Managing Alerts Alerts display system messages containing pertinent information about the status of your WD Cloud device Three types of alerts appear on the upper right of the dashboard a Informational Informational alerts keep you updated on non vital system information Example Reboot Required Warning Warnings present a condition that might cause a problem in the future Example Network Disconnected Critical This alert presents an error or problem that has occurred usually a system failure Example Drive Overheating Viewing Alert Details 1 Click the Alert icon in the upper right corner of the screen 2 From the Alert list click the arrow next to the alert you d like to view or click View All to review details for all of your alerts Chi gt hi C ower Supply Failure Healthy To view alert details click the arrow next to the alert Notifications A Network Link Down The network link is down or has become intermittent Check your network connection i 7 APA AR ctober 2r 10 40 30 AM To close the alert message click Close WD CLOUD USER MANUAL 25 THE DASHBOARD AT A GLANCE Dismissing an Alert 1 Click the Alert icon in the upper right corner of the screen 2 Select the delete icon next to the alert you d like to dismiss 3 To dismiss all alerts click View All then Dismiss All Obtaining Customer Support To open the Supp
15. Internal Backup Jobs Job1 Backup Completed 3 Click Create Job 4 Enter the following information to create an Internal backup job Job Name Enter a Job Name for your internal backup Source Folder Click Browse and select the folder you d like to back up Destination Folder Click Browse and select the destination folder for your backup Backup Type Indicate the type of backup you d like to perform e Copy e ncremental Recurring Backup If you d like to use the Recurring Backup feature 1 Click the toggle button to enable the Recurring Backup feature 2 Select the frequency of the backup Daily Weekly Monthly 3 Select a time hour AM PM from the drop down menu 4 Click Create Your job appears in the Internal Backup Queue and will begin backing up at the indicated time Initiating an Immediate Internal Backup On the Internal Backups screen under Internal Backup Queue select the job you d like to modify then click the Begin Now button The internal backup begins WD CLOUD USER MANUAL 49 BACKING UP AND RETRIEVING FILES Viewing Backup Details Use the following steps to view the details of a USB Remote and Internal Backup job 1 On the Internal Backups screen select either USB Remote or Internal Backups if not already selected 2 In the Backup Job Backup Queue section select the job you d like to view then click the Job Details icon 3 Review the details of your Backu
16. WD Cloud device in the browser s address field http lt IP Address gt You can find the IP address from your router s user interface 2 Click Go WD CLOUD USER MANUAL 16 THE DASHBOARD AT A GLANCE IF you want to launch from Windows 8 Windows 8 1 On the Start page type Computer Click Computer In the left pane click Network i In the right panel locate your WD Cloud device under Storage 5 Double click the device or right click and select View device webpage from the resulting menu Windows 7 Windows Vista 1 Click 6 gt Computer 2 Inthe left panel select Network In the right panel locate your WD Cloud device under Storage 4 Double click the device or right click and select View device webpage from the resulting menu Mac OS X 1 Click the Safari icon gt bookmark icon Mia gt Bonjour 2 Double click the WD Cloud device on the network Mobile Devices iOS Devices 1 Open a browser 2 Inthe Address bar enter http lt device name gt local Android Devices 1 Open a browser 2 Inthe Address bar enter http lt device name gt WD Quick View icon 1 Click the WD Quick View icon 2 select your WD Cloud device and then Dashboard WD SmartWare 1 On the WD SmartWare app select your WD Cloud device 2 Click the Settings tab to display the Main Settings page 1 Click Setup Drive WD CLOUD USER MANUAL 17 The Dashboard Home Page THE DASHBOARD AT A GLANCE T
17. Win XP Establishes a connection through ports 80 and 443 If these ports are unavailable a relay connection is established This option is required if you are using Windows XP Note By default the WD Cloud device automatically establishes a direct connection between your mobile devices and router 4 In the Content Database field click Rebuild to rebuild your WDCloud database Note Only perform this option to troubleshoot if you suspect database corruption 5 Click Save The Connection Status field indicates that your device is connected Energy Saver The Energy Saver fields allow you to reduce the energy required to run your WD Cloud device Use the following information to configure the energy saving options on your WD Cloud device Energy Saver 5 minutes View or change the following settings Drive Sleep Enabling this function allows the hard drives to go into standby mode to save power after a designated period of inactivity Drive Sleep is enabled to sleep after approximately 10 minutes by default e To enable disable Drive Sleep click the toggle button LED Enabling this function allows the device LEDs to go into standby mode to save power LED is enabled by default e To enable disable LED click the toggle button Web Access Automatically logs you out of the system after a Timeout designated amount of time e From the Web Access Timeout drop down menu select an amount of time you d like t
18. compatible device Is easy The media server searches for all the media stored in the Public share on the WD Cloud device connected to your home network After enabling media serving for the device see Enabling DLNA and iTunes on page 56 you can just transfer your multimedia content to the Public share on your WD Cloud device and you are ready to stream and view content on your home entertainment center game consoles such as Xbox 360 or PlayStation 3 WD TV Live media player or DLNA 1 5 digital media adapters and other PC computers on your home or office network Visit htto www dina org for further information on DLNA Tunes Overview You or anyone connected to the WD Cloud device can use Tunes to play stored music files iTunes creates a virtual music library on the device and treats it as an lunes repository making it possible to stream music files from the WD Cloud device to Windows or Mac computers running iTunes iTunes scans any shares that have the Media Serving setting enabled including the Public share by default WD CLOUD USER MANUAL 54 Media Types Supported Video files Image Files BMP JPEG PNG TIF PLAYING STREAMING VIDEOS PHOTOS amp MUSIC Note Some devices may not support playback of all these files Please refer to your device s user manual to see which formats are supported WD CLOUD USER MANUAL 55 PLAYING STREAMING VIDEOS PHOTOS 8 MUSIC Media Types Suppor
19. following steps to give remote access capability to your device users WDCloud Access Use the following steps to set up access to WDCloud 1 On the Navigation bar click the Cloud Access icon Configure Access About Cloud Access 2 Inthe left pane select the user you d like to configure for WDCloud access 3 Inthe WDCloud jo Login for lt user name gt area click Sign Up 4 Onthe Update WDCloud Login dialog enter the user s email address This email address is used to send the user confirmation information and instructions on setting up and activating a password for cloud access WD CLOUD USER MANUAL 41 ACCESSING YOUR CLOUD REMOTELY 5 Click Save Cloud Device Access Use the following steps to generate an activation code for a user s mobile device s and WD Cloud Desktop app Important Codes are valid for 48 hours from the time of the request and can be used only once 1 On the Navigation bar click the Cloud Access icon 2 Inthe left pane select the user you d like to configure for cloud device access 3 In the Cloud devices for lt user name gt area click Get Code You ll need to generate one code for each mobile device and app you want to activate You also need a code to activate WD Cloud for desktop app A dialog box displays the user s activation code and its expiration date and time Note Make sure to write down the access codes you generate 4 Click OK The Cloud devices for lt user name
20. information on the screen 2 Click the toggle button to turn on the Product Improvement Program Obtaining Other Support The Support Resources section contains links to additional resources To obtain the most recently updated user manual click the Product Documentation link To see answers to frequently asked questions and instructions click the FAQs link To discuss your WD Cloud device with other users click the Forum link To see WD phone numbers and other contact information click the Contacts link Logging Out and Shutting Down your Device Shutting down the Device Use the following steps to safely shut down your WD Cloud device 1 Click the User icon in the upper right corner of the screen 2 Click Shutdown 3 Review the confirmation message then click OK Your WD Cloud safely shuts down Rebooting the Device 1 Click the User icon in the upper right corner of the screen 2 Click Reboot 3 Review the confirmation message then click OK Your WD Cloud safely reboots Logging Off of your Device 1 Click the User icon in the upper right corner of the screen 2 Click Logout Your WD Cloud logs you out of the device WD CLOUD USER MANUAL 27 THE DASHBOARD AT A GLANCE Common Tasks The next few chapters step you through the procedures for configuring and using the WD Cloud device The following table provides shortcuts to instructions for some common tasks How do l See Set up the de
21. it to a location to which you can browse from your computer Make sure to unzip the firmware file 1 Log onto your router s DHCP LAN Device Client Table to obtain the IP address for your device Wo Welcome to My Net N900 Central Router Advanced Settings s a LAN Device and Client Tables Host and LAN Settings DHCP Client Table DHCP Server Settings Wired Wireless Devices IP Address MAC Address Device Name Lease Time 1 192 168 6 111 70 73 cb c1 d4 8b server cc Sede ott 12 Sec s 2 192 168 6 101 00 90 a9 37 dc 1f WDCloud A DOS TANS MI 11 Sec s 5 Day s 14 Hr s 17 Min s 10 Sec s 6 Day s 23 Hr s 59 Min s 52 Sec s 4 Day s 1 Hr s 23 Min s 47 Sec s 3 Day s 18 Hr s 33 Min s 54 Sec s 3 Day s 22 Hr s 24 Min s 47 Sec s 5 Day s 18 Hr s 59 Min s 38 Sec s 3 192 168 6 146 a4 1f 72 6e 15 fa test PC 192 168 6 128 00 90 a9 66 57 9c WDMyCloudMirror 192 168 6 116 00 90 a9 66 57 90 WDMyCloud Mirror 192 168 6 112 40 6c 8f 0c f6 23 server 192 168 6 132 00 90 a9 66 57 0a WDMyCloud Mirror 192 168 6 120 00 90 a9 66 57 30 WDMyCloud Mirror Type the device IP address in a browser window The Safe Mode Ul appears Browse to the location where you saved the downloaded firmware Click Apply to load the firmware On the dialog box click OK The device reboots Once your reboot is completed ensure that you clear your browser s cache Check your browser s help to determine th
22. on your WD Cloud device click the arrow in the Network Activity area Device Activity The ksi below indicates al the system activities and processes hal are running on the WO Cloud system CPU 4 4 Memory 40 29 b Network 000MB Tx 0 00MB Rx b Process 64 b Close WD CLOUD USER MANUAL 24 THE DASHBOARD AT A GLANCE CPU Click the right arrow to view the CPU activity Click Back to return to the Device Activity pane Click Close to return to the Home page Device Activity Memory Click the right arrow to view Memory activity Click Back to return to the Device Activity pane Click Close to return to the Home page Device Activity Network Click the right arrow to view the network activity Click Back to return to the Device Activity pane Click Close to return to the Home page Device Activity WD CLOUD USER MANUAL 29 THE DASHBOARD AT A GLANCE Process Click the right arrow to view the process information including the list of active processes and the amount of CPU and Memory usage for each process Click Back to return to the Device Activity pane Click Close to return to the Home page Device Activity Cloud Devices The Cloud Devices panel displays the number of cloud and smart devices currently accessing the WD Cloud device remotely 1 To add cloud access for a user click the plus sign in the lower right of the panel Add Cloud Access Generale an activation code to get remo
23. safely shut down your WD Cloud device 1 In the Device Maintenance area click Shutdown 2 Review the confirmation message and then click OK Your WD Cloud safely shuts down Rebooting the Device 1 In the Device Maintenance area click Reboot 2 Review the confirmation message and then click OK Your WD Cloud safely reboots Viewing Device Uptime The Device Uptime area displays the amount of time your device has been up and running Scan Disk The Scan Disk area allows you to scan your device s hard disks for any errors Scan Disk All Volume s Scan Disk En Scanning Your Disk Use the following steps to run a disk scan on your WD Cloud device 1 In the Scan Disk area select the volume you d like to scan from the drop down menu 2 Click Scan Disk WD CLOUD USER MANUAL 76 3 Review the confirmation message and click OK Your WD Cloud is scanned for disk errors Format Disk The Format Disk area allows you to format your device s hard disk s Format Disk Format Disk ee Formatting Your Disk WARNING The Format Disk option erases all of the user data and shares permanently retaining default shares Data recovery programs cannot be used to restore data all user data and shares are permanently deleted Formatting your disk will take several hours to complete Use the following steps to format the disks on your WD Cloud device 1 Click Format Disk 2 Review the confirmation message select
24. the check box and click OK Your WD Cloud begins formatting WD CLOUD USER MANUAL 1 Notifications The WD Cloud device provides notifications about various events such as firmware updates the success of firmware installations and system shutdowns Notifications display in the Alert area at the top of the screen and are also available by email depending on how your device is configured for additional information on Alerts see Managing Alerts on page 25 The Notification page allows you to set up email addresses for up to five users who will receive notifications set up SMS alert messages for mobile devices and set the level of alert for which you will be notified Settings Notifications Email L bites Notifications Display Mobic abons Show notifications on the Dashboard for the following Firmware Update Notifications Email The Notification Email area allows you to set up email alerts and SMS notifications for specified users Notifications Email Enabling Email Alerts 1 On the Navigation bar click the Settings icon and click Notifications on the left pane 2 To enable Alert emails click the toggle button to ON Click Configure 4 On the Alert Notification screen use the slider bar to select the level of alerts you d like to receive by email Critical Only Send only critical alerts to the specified email address Critical and Warning Send both critical and warning alerts t
25. the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the retailer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void the user s authority to operate the equipment ICES NMB 003 Compliance Cet appareil DE la classe B est conform a la norm NMB 003 de Canada This device complies with Canadian ICES 003 Class B safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approver pour els Etas Units et el Canada CAN CSA C22 2 No 60950 1 Secret equipment DE technologie de l information This product is intended to be supplied by a listed limited power source double insulated or direct plug in power unit marked Class 2 CE Compliance for Europe Verified to comply with EN55022 for RF emission EN 55024 for Generic Immunity as applicable and EN 60950 for Safety GS Mark Germany only Machine noise regulation 3 GPSGV Unless declared otherwise the highest level of sound pressure from this product is 70db A or less per EN ISO 7779 Maschinenl rminformations Verordnung 3 GPSGV Der h chste Schalldruckpegel betr gt 70 db A oder weniger gem EN ISO 7779 falls nicht anders gekennzeichnet oder spezifiziert WD CLOUD USER MANUAL 82 REGULATORY INFORMATION KC Notice Republic of Korea on
26. up to receive updates about your product First Name Last Name Email Address Back Cancel Next 9 This screen provides the following options To have your device s firmware updated automatically click the Auto Update Firmware toggle button To participate in the product improvement program click the Product Improvement Program toggle button To Register your Product enter your name and email address in the appropriate fields 10 Click Next to continue Getting Started That s it You ll receive an email from WOCloud jp with our login info Click these links for additional software and info Upload Content Backup PC Mac Access Mobile Apps Back Cancel Finish 11 For additional software and information select a link in this screen 12 Click Finish to display the WD Cloud dashboard For instructions on using the dashboard see The Dashboard Home Page on page 18 Accessing Content The WD Cloud device s Public folder contains Shared Music Shared Pictures and Shared Videos subfolders The existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached USB drive Note Any of the folders can hold any file type WD CLOUD USER MANUAL 13 GETTING STARTED Once you ve physically connected your WD Cloud device see Preparing your Device for Use on page 7 use the following steps to access the contents of your device If y
27. you can change the language that appears in the WD Cloud device s interface and set the date and time The date and time are synchronized to the NTP Network Time Protocol server by default You have the option of setting the date and time manually or allowing the NTP to access the Internet and automatically set the time If you are not connected to the Internet you must enter the date and time manually Language amp Clock 1 Inthe Language amp Clock section you can view or modify the following settings Language From the drop down list select the language you d like to display on your WD Cloud device web pages The default language is English WD CLOUD USER MANUAL 62 CONFIGURING SETTINGS Time Zone From the drop down list select the time zone where your device is located NTP Service Enable or disable the Network Time Protocol NTP service which automatically synchronizes your device to update the time and date Primary Server Change the primary server used for your NTP service e To change the primary server used for your NTP service click Configure e Click Add User NTP and enter the URL address of the new primary server e Click Save Date 4 Time Displays the device date and time This information is synchronized to the NTP server by default Time Format From the drop down list select 12 12 hour clock or 24 24 hour clock Date Format From the drop down list select th
28. your User Import file User Import File format Use the following format when entering your data into the User Import file username password group rw ro deny quota All fields are required If you would like to leave a field blank leave a space between the forward slashes for that field Field Definitions Provided below is a list of user import file fields their definitions and an data example Required Fields Definition Example username User Name Enter the name for your new user Joe Jones password User Password Enter a password for your new password user group Group Name Enter the name of the group to Family which you would like to add the new user Note The Group must exist before you can add a user to it See Adding a Group on page 34 to create a new group rw Read Write Shares Enter the shares you would Public like the user to view and update If you would like to provide Read Write access to more than one share separate the share names with an ro Read Only Shares Enter the shares you would TimeMachineBackup like the user to view only If you would like to provide Read Only access to more than one share separate the share names with an deny Deny Access Enter those shares to which the financial jill_video user will have no access quota Quota Amount TB GB MB Enter the quota 0 0 0 0 amount for the new user lo assign unlimited space leave this field blank
29. Appendix E Creating a User Import File o oooooooreono nooo Index 98 WD CLOUD USER MANUAL IMPORTANT USER INFORMATION Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety Improper use can result in electric shock or fire hazard The safeguards incorporated into this unit will protect you if you observe the following procedures for installation use and servicing Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do not use this product near any liquids Do not place this product on an unstable surface The product may fall causing serious damage to the product Do not drop the product Do not block the slots and openings on the top and bottom of the chassis to ensure proper ventilation and reliable operation of the product and to protect it from overheating these openings must not be blocked or covered Making sure the drive is standing upright also helps prevent overheating Operate this product only from the type of power indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this produc
30. The Network Profile section displays the following information Status The current status of Internet connectivity MAC Address The Media Access Control MAC address for this device IPv4 IP Address The IP version 4 address for this device 00 IPv4 DNS Server The IP version 4 DNS server address for this device Network Services The Network Services section of the Network screen allows you to enable or disable the services available on your WD Cloud device Network Services IPv4 Network Mode Static DHCP i I OFF III OFF WD CLOUD USER MANUAL 67 CONFIGURING SETTINGS You can review or update the following fields IPv4 Network Mode By default the network mode is set to DHCP which means the WD Cloud device automatically gets the IP address and other settings from your network 1 Select the method of assigning the device s unique IPv4 address e Static Static IP address allows you have the same IP address every time you connect You will be prompted for IP Address Subnet mask Gateway IP address and DNS Server If you don t know this information please check your router settings e DHCP DHCP Client causes the WD Cloud device to obtain an IP address and associated settings automatically from the local DHCP server Note When configuring Static or DHCP record your Subnet mask Gateway IP address and DNS Server in a safe location for future reference This information will not b
31. Time Fornal Date Formal Cloud Access Cloud Sarica Connection Sis USS Content Availability Energy Saver Drive Sea LED Web Access Timeout Mac Backups Time Machine Services Recycle Bin WD CLOUD USER MANUAL time winie com English SMT 05 00 Ossin Sapporo Tokyo ON ER Config Wednesday 2075 July 15 5 18 41 AM 12 ON Ready ED access ls now avallable from your device OFF OF ON 5 minutes 61 CONFIGURING SETTINGS Device Profile Device Profile WDCloud WDCloud WCC4E5HV39CD 1 In the Device Profile section of the General page view or modify the following settings Device Name Enter a unique name for your device to identify it on the network The device name can be up to 15 characters long and cannot include special characters e g O etc Description The default description is WDCloud lt model gt If desired enter a different description for your device The device description can be up to 32 characters long and cannot include special characters e g O etc Serial Number Displays the WD assigned number that identifies the specific unit This field cannot be updated 2 Ifyou made any changes click Save appears next to the updated field once a change is made Note Throughout the WD Cloud dashboard the Save and Cancel buttons display only if you make changes Language and Clock In this section of the General screen
32. UD USER MANUAL 10 11 12 13 14 Managing a USB Device and USB Backups oooococonononona eee Remote BACKUPS 2 2 0005 Arete atoms we delete a as Leth Geode Wo dna Bahl ca ara as Reed be ale de dahon mternmal BACKUPS opara ida axe Side ik Soke hw AAA as VIEWING Backup Details Tar it A SA a E ViOdIfying a Backup JOD se 4 mort dd de ed da ad de dai aa Deleting a Backup JOD x sic Scr cod conch ari ral A n Camera BaACKUDS 4 sence ade A ok wl ee ae ae eae te dd A Managing Apps on WD Cloud 52 ADOULCADOSty sate eee eek eee Reh A Ge eae ents a Aes We eS VIAN AGING ADDS eaid 4 4 4 ot anew a Bek Me SR kot Bat elo a dd Mi eel Playing Streaming Videos Photos amp Music 54 Media Serves se 640 444 dora eed ee eM ae em Ooh ke a A ea al Media Storade scsi des cain Sed bi A el oe eae Sd AS Bee Roh wo ce See Whalen eS io Enabling DENA ana ITUNES ee cece Geo tee A Ra Accessing Your WD Cloud Device Using Media PlayerS o ooooooooo Accessing Your WD Cloud Device Using ITUNES 00000 eee Configuring Settings 60 Regulatory Information 82 Regulatory Compliant sieaa eva tee a ek Bedwas a ace NG Dk a a oe a man Appendices 84 Appendix A WD Cloud Quick User Guide 0 0 0 ce es Appendix B Safe Mode Firmware Update ProceduresS oooooooomomo Appendix C WD Cloud Action ICONS o ooooooornana ees Appendix D WD Cloud Device URLs and NaMesS o o concern nos
33. UD USER MANUAL 40 ACCESSING YOUR CLOUD REMOTELY Accessing Your Cloud Remotely Enabling Cloud Access for the WD Cloud Device Configuring Cloud Access for a User Access Your Files with OS and Android Mobile Apps This chapter explains how to set up the WD Cloud device for remote access and describes some of the ways you can take advantage of its many capabilities Enabling Cloud Access for the WD Cloud Device Before you can use your WD Cloud device remotely the device must be enabled for cloud access To verify that your WD Cloud device is enabled for remote access and to check the status of its remote connection s see Cloud Access on page 63 There are 3 ways to enable the cloud for your smart devices Discovery on your Local Area Network LAN If you are on your LAN cloud access software will automatically discover and list your device Once discovered you can complete the steps necessary to connect to the cloud Email If you include an email address when you add a new user to your WD Cloud device the new user will receive an email with instructions on setting up and activating a password for cloud access see WDCloud Access on page 41 Activation Code If you or your users are not on your LAN you can generate an Activation Code to provide access to the cloud see Cloud Device Access on page 42 Configuring Cloud Access for a User Once you ve enabled cloud access on the WD Cloud device use the
34. a Photos Music B Other 2 Free Device The Device section identifies the overall health of the system indicates the current version of your firmware and informs you when firmware updates are available Y Healthy WD CLOUD USER MANUAL 20 THE DASHBOARD AT A GLANCE Diagnostics The Diagnostics section displays a snapshot of the system s components and identifies the overall health of the WD Cloud device 1 To see details about the status of system s components click the arrow in the Diagnostics field 2 o return to the Home page click Close Diagnostics Displays a snapshot of system components indicating overall health of the WD Cloud system System Temperature Normal SMART Temperature 41 C Drive Status Healthy Firmware The Firmware section displays the current firmware version loaded on your WD Cloud device A green check mark indicates that your firmware is up to date 1 To view whether an updated version of the firmware is available click the arrow to the right of Firmware to display firmware availability 2 Ifan update is available click Install and Reboot to update your device 3 To return to the Home page click OK or Cancel Network Activity The Network Activity panel displays the system activities and processes that are running on your WD Cloud device At a glance you can see the network CPU and RAM activity To view a list of all device activities and processes running
35. a user or group account with read write access to the selected share The user group members can view and update the share Recover Select this option to recover a remote backup Ep Remove an App Select this option to delete an app from your WD Cloud device eo Select this option to remove a group from your device Select this option to remove a user from your device i Start Backup Select this option to start a device backup Hal rin Toggle Allows you to turn a feature on or off WD CLOUD USER MANUAL 94 APPENDICES Appendix D WD Cloud Device URLs and Names Device URL Use the device URL to access your device from a web browser Note If you change your device name at any time the URL also changes to the new name If your device name is Your Windows URL is Your Mac URL is WD Cloud http wdcloud htto wdcloud local Renamed Device http lt new device name gt http lt new device name gt local Device Name The device name appears in the Mac Finder and Windows Explorer Window Mac Name Device Name WD Cloud wdcloud WD CLOUD USER MANUAL 95 APPENDICES Appendix E Creating a User Import File The User Import file is designed to quickly enter multiple users into your device Provided below is the file format used to import your user information and examples of how each field works See Adding Multiple Users on page 30 for steps on how to create multiple users with
36. access the web browser app See Energy Saver on page 64 to automatically log out of the app after a set amount of time The Users screen displays a list of the current users and allows the Administrator to view user details create new users create groups and grant a user access to existing shares and groups Viewing Users 1 On the Navigation bar click Users to display the Set Up Users screen Set Up Users Mm doce ihe WD Cond s siem and her access hype 2 To view user details click a user name in the left pane The user s profile and share access information appear A user can have read only read write or no access to a share See About Shares on page 37 for additional information on shares Note The shares in the Share Access section that don t require access permission are grayed out Once you make a share private the share appears in the list and you can edit it See Editing Share Settings on page 38 WD CLOUD USER MANUAL 29 MANAGING USERS AND GROUPS Adding a Single User The Admin adds user accounts and sets the parameters of the shares that a user can access Use the following steps to add a single user account Note You can add up to 512 users to your device 1 Toadd a user click the Add User icon in the lower left side of the screen 2 Enter the user information on the screen then click Save Add User Required Cancel The new user account is created and appears on t
37. accounts full limited or no access to particular shares Cloud Access Set up change and remove remote cloud access to particular shares Monitor remote access status Backups Create backups to e A USB drive e Another WD Cloud device on or outside of your network e Another location on your WD Cloud device e Your WD Cloud device from a camera Apps Add or remove various apps that allow you to use your device more productively Settings Configure advanced settings for your WD Cloud device including e General device settings e Network configurations e Media options e Device utility tasks e Notification settings e Firmware update settings Viewing the Home Page The Home page shows the status of the device and Its functions and provides shortcuts to the most necessary tasks WD CLOUD USER MANUAL 86 APPENDICES Capacity The Capacity panel displays the amount of storage remaining on your WD Cloud device and how the storage is allocated Note Storage allocation information only appears when the Cloud Services option is ON See Cloud Access on page 63 for steps to enable Cloud Services HEH Movies La Photos Music Other lt Free Device The Device section identifies the overall health of the system indicates the current version of your firmware and informs you when firmware updates are available Y Healthy Y 1 06 019 Diagnostics The Diagnostics section display
38. ails of the USB drive at anytime by clicking the USB icon at the top of the page The WD Cloud device supports the following formats for externally attached USB drives FAT32 NTFS read and write capability HFS J WARNING Mounting or ejecting a USB drive while performing an NFS or AFP file transfer will interrupt the file transfer process WD CLOUD USER MANUAL 45 BACKING UP AND RETRIEVING FILES Creating a USB Backup Use the following steps to back up your data on your WD Cloud device to a USB device or to backup your USB device data to your WD Cloud device Note This information is applicable only for the USB ports on the back of your WD Cloud device 1 On the Navigation bar click Backups to display the Backups screen Backups About USB Backups Remote Backups Use the WD Cloud system to backup to and from a USB device Internal Backups Camera Backups Create Job 2 Click USB Backups if not already selected 3 Click Create Job 4 Enter the following information to create a USB backup job Job Name Enter a Job Name for your backup Direction Indicate the direction of your backup from the drop down menu Options include e USB to NAS Backs up the data on your USB device to the WD Cloud device e NAS to USB Backs up the data on your WD Cloud device to a USB device Source Folder Click Browse and select the folder you d like to back up Destination Folder Click Browse and sele
39. allows you to enable or disable the DLNA and iTunes media servers Media server utilities for rescanning the NAS or fully rebuilding the DLNA database are also on the Media page DLNA Media Server Enabling DLNA 1 On the Navigation bar click Settings and in the left panel click Media 2 Inthe DLNA Media Server area Media Streaming field click the toggle button to ON Note Media Streaming is OFF by default The media server must be enabled before you can provide media serving for a share See Creating a New Share on page 38 for instructions on how to enable media serving on a share WD CLOUD USER MANUAL 56 PLAYING STREAMING VIDEOS PHOTOS 8 MUSIC Enabling lunes 1 On the Navigation bar click Settings and then click Media in the left panel Tunes Refresh 1 In the iTunes area iTunes field click the toggle button to enable iTunes if not already enabled Note iTunes is ON by default To disable it click the toggle button to OFF 2 Click Advanced Options to display additional options for iTunes If iTunes is OFF this field does not display on your screen 3 Ifyou d like to use a password when accessing your WD Cloud device on iTunes Click the toggle button to ON Enter a password 4 For Auto Refresh select the frequency of the media refresh for lunes from the drop down menu 5 Click Save to save your settings Refreshing iTunes Use the following steps to refresh the lunes
40. and then click Save WD CLOUD USER MANUAL 71 CONFIGURING SETTINGS If you selected Customize a port forwarding service complete the following fields Service Enter a service for your port forwarding Protocol Select a protocol from the drop down menu External Port Enter an external port number for your port forwarding Internal Port Enter the internal port number for your port forwarding Click Finish Modifying Port Forwarding Services 1 Click Details next to the port forwarding service you d like to modify 2 Make all necessary changes and then click Finish Deleting Port Forwarding Services 1 Click Details next to the port forwarding service you d like to delete 2 Click Delete Your Port Forwarding service is deleted and removed from the Port Forwarding list Media On the Media screen you can enter DLNA Digital Living Network Alliance media server and iTunes media player settings so that you can enjoy media in every room in your house Settings ULNA Media Server Tunes 1 On the Navigation bar click the Settings icon then click Media in the left panel Note DLNA and lunes only work on your local network For instructions on entering media settings on this page and then displaying or streaming media see Playing Streaming Videos Photos amp Music on page 54 WD CLOUD USER MANUAL 72 Utilities On the Utilities page you can test the WD Cloud device and get diagnostic
41. area click either System Only Quick Restore or Full Restore 2 Click Restore 3 Review the confirmation message and click OK The device reboots Don t unplug the device during this rebooting process Once the reboot is complete launch the dashboard System Configuration The system configuration area allows you to save a configuration file or import an existing configuration file This is useful if you perform a system restore and want to maintain your current configurations System Configuration Save Config File Saving a Configuration File Use the following steps to save a configuration file WD CLOUD USER MANUAL 75 n the System Configuration area click Save Config File The configuration file saves to your desktop Importing a Configuration File Use the following steps to save a configuration file 1 Inthe System Configuration area click Import File 2 Navigate to the location of your saved configuration file and select it The configuration file is loaded The device reboots Don t unplug the device during this rebooting process Once the reboot is complete launch the dashboard Device Maintenance The Device Maintenance area allows you to shut down and reboot your WD Cloud device This area also displays the amount of time the device has been up and running Device Maintenance Shit inwa al E iut Down Rebogl i Oday 1 hour 2 minutes Shutting down the Device Use the following steps to
42. aster If the UPS is discharged to the specified percentage all of the WD Cloud slave drives will automatically shut down properly Network UPS To set up Network UPS 1 Click the Slave Mode toggle button to ON The Network UPS Slave mode screen appears 2 Enter the IP address of the UPS master An in progress screen appears and when the setting is uodated the Network screen appears with Network UPS Slave set to OFF Windows Services The Windows Services section of the Network screen allows you to configure Window Services applications on your WD Cloud device Windows Services Workgroup WORKGROUP ER Local Master Browser lI OFF Max SMB Frotoco SMB 2 i Workgroup The Workgroup feature allows devices in the same workgroup to access one another This option is only available for Windows operating systems Each time you add a device to your network assign it the same workgroup name to enable access 1 In the Workgroup file enter the name of the workgroup for your network 2 Click Save WD CLOUD USER MANUAL 70 CONFIGURING SETTINGS Local Master Browser The Local Master Browser feature allows you to collect and record resource and or service information across multiple subnets To enable disable the Local Master Browser click the toggle button Max SMB Protocol The Max SMB Protocol feature allows you to select the maximum Server Message Block SMB protocol you d like to use for your device S
43. backup you d like to perform e Copy e Synchronize Recurrence If you d like to use the Recurrence feature 1 Click the toggle button to enable the Recurring Backup feature 2 Select the frequency of the backup Daily Weekly Monthly 3 Select a time hour AM PM from the drop down menu A Click Create 5 Inthe USB Backup Jobs area click the Start Backup icon to begin your backup The progress of the backup appears in the USB Backup Jobs area Recovering a Remote Backup Use the following steps to recover the data you saved on your remote server This process recovers the data you saved on the remote server to your local server 1 Onthe Remote Backup screen under Remote Backup Jobs click the Recover icon next to the job you d like to view 2 On the Recover screen click OK Your data recovery begins WD CLOUD USER MANUAL 48 BACKING UP AND RETRIEVING FILES Internal Backups Internal backups allow you to make backups of the existing content from one storage location to another on your WD Cloud device Creating an Internal Backup Use the following steps to back up your WD Cloud internally 1 On the Navigation bar click Backups to display the Backups screen 2 Click Internal Backups if not already selected Backups USB Backups About Internal Backups Remote Backups Backup content from one storage location to another within your WD Cloud system Internal Backups Camera Backups Create Job
44. bar at the top right a navigation icon bar across the page an instant overview of the status of the device s main functions and links for updating settings Information Icons m E Navigation Kie Cloud Access Backups Y Healthy Status and update panels Y 2 00 215 Information Icons The Information Icons at the top of the page provide quick access to Attached USB device s Device alerts Online Help and Support User information Icon Name Actions USB device attached to the Click to display the USB device s connected CS WD Cloud device The icon is dim if no USB device is attached Alert Notifications Click to display recent alerts about new firmware and network issues Help Click to access the WD Cloud Getting Started Wizard Online Helo Support and About information User Click to see the user name of the user currently logged into the WD Cloud device You can also Shutdown Reboot or Logout of the WD Cloud device WD CLOUD USER MANUAL 85 APPENDICES Navigation Icons The Navigation Icons provide access to the various features and settings of your WD Cloud device Icon Name Actions Home An instant overview of the status of the device s main functions and provides links for updating those settings Users Create change and delete user accounts Grant users full or limited access to particular shares Shares Create change and delete shares and grant specific user
45. ble Auto Update click the toggle button to ON 2 Inthe Update Schedule field from the drop down lists specify the frequency e g daily and the time at which the device should look for an update on the WD website 3 Click Save Once saved your device will check for firmware updates at the specified time and day If an update is available it will automatically install and prompt you for a reboot WD CLOUD USER MANUAL 80 Avallable Updates You can check for available updates at any time in the Available Updates area This area also displays the current version of the firmware and indicates when the last firmware update was made Avallable Updates Checking for Updates 1 In the New Firmware field click Check for Updates 2 Review the Update Firmware screen and click OK If an update is available click Install and Reboot Manual Update Follow this procedure to perform a manual update Note Ensure that you ve downloaded the firmware file you need to install on your device from the WD Tech Support Downloads page at htto support wd com product download asp Manual Update Update From File ED Manually Installing an Update 1 In the Manual Update section click Update From File 2 Navigate to the firmware update file and click Open 3 Review the confirmation message and click OK The update installs on your device When the update is complete your WD Cloud device reboots WD CLOUD USER MANUAL 81
46. c shares are grayed out See About Shares on page 37 for additional information 2 Inthe Share Access area click one of the following option icons to indicate the type of access to the share Read Write Access Select this option to provide the group account with read write access to the selected share The group members can view and update the share Read Only Access Select this option to provide the group account with read only access to the selected share The group member can view the share but can t update it Deny Access Ihe group has no access to this share The group Is updated with your share access selection Assigning Quotas to a Group Use the following steps to assign a quota to a Group A quota determines the amount of space assigned to the user on the WD Cloud device See User Quotas on page 32 for information on quotas 1 On the Set Up Groups screen select the group from the left pane 2 Inthe Quotas field click Configure 3 Enter the amount of space you d like to assign to the group on the WD Cloud device To assign unlimited space leave the Quota Amount field s blank A Click Save WD CLOUD USER MANUAL 35 MANAGING USERS AND GROUPS Removing a Group Use the following steps to delete a group from the WD Cloud device Note User accounts are returned to their individual settings when a group to which they belonged is deleted 1 On the Set Up Group screen select the group you d li
47. ce and support ii WD Technical Support contacting ii WDCloud access 41 Web Access Timeout 64 web browser getting started witha 11 Web browser compatibility 3 Windows mapping a public folder 15 Windows Services 70 workgroups 70 WD CLOUD USER MANUAL INDEX 103 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book WD Cloud My Passport WD Red and WD TV are registered trademarks of Western Digital Technologies Inc in the U S and other countries and WD Cloud WD Quick View WD SmartWare and WD TV Live are trademarks of Western Digital Technologies Inc in the U S and other countries Other marks may be mentioned herein that belong to other companies O 2015 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705143 A00 May 2015
48. ces Clearing your Recycle Bin Use the following steps to clear your device s Recycle Bin Automatically Clear Recycle Bin 1 In the Services gt Recycle Bin area click Configure 2 Inthe Auto clear Recycle Bin field click the toggle button to turn on the Auto clear function 3 Inthe File retention time field enter the number of days you d like to retain your data before it is cleared 4 Click Save Manually Clear Recycle Bin o manually clear the Recycle Bin on your device click Clear WD CLOUD USER MANUAL 65 CONFIGURING SETTINGS Network The Network screen displays the device s MAC and IP addresses and allows you to set network options such as FTP access remote servers and workgroups Network Profile Internet access Ed Mac Address 00 20 49 F5 3C 15 IPy4 IP Address 192 168 1 106 Pv ONS Server 192 168 1 1 Network Services Py Network Mode FTP Access SSH Network UPS Slawe Mode Windows Services Workgroup WORKGROUP Local Master Browser OFF Max SMB Protocol Remote Server Remote Sener Port Forwarding Mo port forwarding service s has been added to your WDO Cloud device Add cs Leam More WD CLOUD USER MANUAL 66 CONFIGURING SETTINGS Network Profile The Network Profile section of the Network screen displays network information for the WD Cloud device Network Profile Status Internet access Mac Address 00 90 49 P8 3C 15 192 168 1 106 192 168 1 1
49. ct the destination folder for your backup Backup lype Indicate the type of backup you d like to perform e Copy e Synchronize Auto Start When This option automatically starts the job when the device is Connected connected Click the toggle button to turn the option on or off 5 Click Create 6 Inthe USB Backup Jobs area click the Start Backup icon to begin your backup The progress of the backup appears in the USB Backup Jobs area WD CLOUD USER MANUAL 46 BACKING UP AND RETRIEVING FILES Remote Backups This option allows you to back up your WD Cloud device to another WD Cloud device Before you proceed with a remote backup ensure the following You have a remote WD Cloud device to back up this device to Existing shares and data from this device will be copied to the target device in addition to previously existing data The remote Server setting is turned ON in the remote WD Cloud device The backup password for the remote WD Cloud device is enabled You have enabled port forwarding to see the remote WD Cloud device over the Internet For additional information on remote backups see Knowledge Base Answer ID 11807 Creating a Remote Backup Use the following steps 1 On the Navigation to back up your WD Cloud to a remote device bar click Backups to display the Backups screen 2 Click Remote Backups Backups USB Backups Remote Backups Internal Backups Camera Backups 3 Click Create Job
50. ders Shared Music Shared Pictures and Shared Videos You can now drag and drop files into the shared folders using Finder 4 lf you want to create a shared drive icon permanently on your desktop create an alias There are two ways to do this Note Before creating an alias click Finder gt Preferences gt General and make sure Connected Servers is checked Click the item you wish to alias e g Shared Music hold down the mouse button hold down the Cmd and Option keys simultaneously then drag the item to where you d like to make an alias Instead of moving the original item this action creates an alias at the new location DR Right click the item you want to alias e g Shared Music and click File gt Make Alias WD CLOUD USER MANUAL 14 GETTING STARTED Mapping the Public Folder Windows To map the WD Cloud Public folder for quick access in the future 1 In Windows Explorer under Network click the WD Cloud device see Appendix D WD Cloud Device URLs and Names on page 95 for a list of device names Right click the Public folder and select Map Network Drive from the menu Select an available letter from the Drive drop down list Select the Reconnect at login check box Click Finish Your Public drive is now mapped SU ey ES WD CLOUD USER MANUAL 15 THE DASHBOARD AT A GLANCE The Dashboard at a Glance Launching the Dashboard The Dashboard Home Page Information Icons Navi
51. directory This allows iTunes to pick up any new media 1 On the Navigation bar click Settings and then click Media in the left panel 2 Inthe lunes Database field click Refresh Adding Media Content to the Folders 1 Open Windows Explorer or Mac Finder Organize New library WY Favorites Libraries HZ Desktop Open a library to see your files and arrange them by folder date and other properties a Music I Libran Videos a Library lg Downloads l Local Disk C a Removable Disk E Cu Network jm DORISB2 j DORISN9OOC j MYBOOKLIVEDB2 E WDMYCLOUDMIRR WD CLOUD USER MANUAL 57 PLAYING STREAMING VIDEOS PHOTOS 8 MUSIC 2 Navigate to the Shared Music folder on your WD Cloud device then copy your music files to the Shared Music folder E Public Lal fl 0 xx 2 0 FAVORITES E All My Files AirDrop ss eem As Applications Shared Music Shared Pictures Shared Videos E Desktop Mac Finder E Documents Downloads DEVICES 2 Remote Disc _ NO NAME SHARED LJ WDMyCloudMirror 3 Follow the same process to place your videos and pictures into their respective Shared Pictures and Shared Video folders Accessing Your WD Cloud Device Using Media Players Now that you have copied your files to one of the Shared folders you can use a variety of media players to stream media The following types are supported WD TV Live Media Players Windows Media Player 11 comes w
52. e added to your device Manually Adding an App If you have an app you d like to add that is not listed on the Add an App screen use the following steps to manually add that app to your WD Cloud device Note WD recommends that you fully understand the nature of any app before you install it on your device On the Navigation bar click Apps to display the Apps screen Click the Add an App icon on the lower left side of the screen Click the To install an app manually click here link Navigate to the app you d like to install on your device Select the app you d like to install then click Open The selected app installs and is added to your device O O ae Deleting an App Use the following steps to delete an app from your WD Cloud device Note You cannot delete pre installed apps 1 On the Navigation bar click Apps to display the Apps screen 2 From the Apps list in the left pane select the app that you d like to delete from the device 3 Click the Remove an App icon on the lower left side of the screen 4 In response to the confirmation message click OK The app is removed from the device and no longer appears in the user account list Updating an App Use the following steps to update an app that you ve added to your WD Cloud device 1 On the Navigation bar click Apps to display the Apps screen 2 Ilfthere is an update for one of the apps you ve added to your device an Updates available link appears at the t
53. e as an external hard drive dragging and dropping files to and from it See Accessing Content on page 13 Configure the device using the WD Cloud device s dashboard See The Dashboard at a Glance on page 16 Back up files using USB Remote Internal Cloud and Camera backup See Backing Up and Retrieving Files on page 45 Getting Started Using WD Setup Assistant Use the following steps to run the online setup software discover the device and get started using it After connecting your device 1 Open a web browser For browser requirements see Web Browsers on page 3 WD CLOUD USER MANUAL 8 GETTING STARTED 2 Inthe address field type http www wadcloud jo setup to display the Setup Assistant welcome page O WD Cloud Setup Assistant Welcome to WD Cloud This Setup Assistant will help you set up your drive and create your personal cloud Before proceeding please review the WD End User License Agreement and Privacy Policy agree to the WD End User License Agreement and Privacy Policy Continue with setup 3 Read the agreement select agree to the WD End User License Agreement and Privacy Policy and click Continue with setup Setup Assistant begins searching for your device When your device is found the below screen appears 5 WD Cloud Setup Assistant 2 drives found J lt y gt Setup Assistant found 2 WD Cloud drives in your network WDClo
54. e best way to clear the cache 7 Once your device has completed the reboot we recommend that you do a system restore Restore to Default on page 75 PURA WD CLOUD USER MANUAL 92 APPENDICES Appendix C WD Cloud Action Icons Icon Button Name Actions nO Add App Select this option to add an app to your WD Cloud device Add Group Select this option to open the Add a Group dialog and add a group to your device Add Shares Select this option to open the Add Share dialog and add a share to your device Add User Select this option to open the Add User dialog and add a user to your device Cloud Access Set up change and remove remote cloud access to particular shares Monitor remote access status i Select this to delete an alert Delete Job Select this option to delete the selected job T Delete Shares Select this option to delete a share WARNING Deleting a share erases all files and folders on that share Job Detail Select this option to view the job Job Detail Select this option to view the details of the backup job Modify Job Select this option to modify a backup job WD Cloud Dashboard Click this icon to open the WD Cloud Dashboard Desktop Icon WD CLOUD USER MANUAL 93 APPENDICES Button Name Actions Read Only Access Provides the user group account with read only access to the selected share The user group member can view the share but can t update it Read Write Access Provides
55. e date format you d like to use to display the date on your device 2 Click Save for each change you make Cloud Access Use the following steps to turn cloud access on or off for all users i e control whether computers and mobile devices can access the content on the WD Cloud device Note This action turns on cloud access for the entire device To turn on access for an individual user see Configuring Cloud Access for a User on page 41 Cloud Access rf fe e arran Pigs o ee ea Port forwarding connection establis her i 1 Scroll down to the Cloud Access area of the General screen 2 Inthe Cloud Service field ensure that the toggle button is set to ON The Connection Status changes to Connected Port forwarding connection established 3 Click Configure to change the type of connection you use for your cloud access On the Cloud Access Connection Options screen there are three access options Auto Auto uses UPnP Universal Plug and Play to attempt to open ports on your router If successful a direct connection is established between your device and your apps Manual Establishes a connection through the two selected ports If either port is unavailable a relay connection is established A manual router configuration is required for this option See Knowledge Base Answer ID 8526 for information on how to set up your router for manual setup WD CLOUD USER MANUAL 63 CONFIGURING SETTINGS
56. e displayed once it is entered into the WD Cloud server 2 Compete the LAN Setup Wizard to setup your network mode FTP Access File Transfer Protocol FTP enables the transfer of data from one computer to another through a network To enable FTP Access 1 Click the toggle button to ON 2 Click Configure 3 Onthe FTP Settings screen enter the following information e Maximum Users From the drop down menu select the maximum number of users you d like to have FTP access e Idle Time Enter the amount of time in minutes you d like the FTP to be idle before it times out e Port Enter the port to be used for FTP access e Flow Control Select either Unlimited or Customize If you select Customize enter a Flow Control value Click Next 5 Inthe Passive Mode field select either Default or Customize If you select Customize enter Passive Mode values 6 Select the check box if you d like to report external IP in PASV Passive mode then click Next 7 Enter the following information e Client Language Select the client language from the drop down menu e TLS Select the Transport Layer Security TLS check box next to either Implicit TLS or Explicit TLS connections if applicable e FXP To enable File exchange Protocol FXP click the toggle button to ON 8 Click Next 9 Enter any IP addresses that you d like to block from FTP access then select either Permanent or Temporary from the drop down men
57. ed Standby Blue Pulsing Drive is in standby mode Powering Up Blue Blinking Device is powering up or in the process of updating the firmware Powered Up Blue Solid Device is in a powered up Ready state Action required Red Blinking A condition such as a network cable having become unplugged which requires you to act WD CLOUD USER MANUAL 5 PRODUCT OVERVIEW Back Panel Ethernet Network LEDs The following table describes the network and activity LEDs Note Looking at the Ethernet port the LED on the top right is the Activity LED and the one on the bottom right is the Link LED State LED Appearance State Description Link down Link Off Cable or device is not plugged in or other end of link is not operational Link up 10 100 Link Yellow Cable is plugged in and both ends of the Mbps connection link have successfully established communications 10 100 Mbps network connection Link up 10 100 Link Green Cable is plugged in and both ends of the 1000 Mbps link have successfully established connection communications 10 100 1000 Mbps network connection Link idle Activity Solid Active communication is not in progress Link busy Activity Green Blinks Active communication is in progress Pre installation Instructions Before beginning installation select a suitable location for your device to obtain maximum efficiency Place it in a location that is Near a grounded power outlet Clean and dust free
58. elds blank 6 Click Next The Setup Cloud Access page appears Getting Started WD Cloud lets you create your personal cloud Store your photos videos music and files in one place and access your content anywhere Access requires a WDCloud jp login and each user needs one Setup Cloud Access admin First Name Last Name Email Address If you do not wish to add other users now click Next to continue Cancel 7 Enter your first name last name and email address then click Save The email address is needed if you want to create an account with remote access capability fyou d like to enter additional user accounts Enter the user name first name last name and email address for the new user account then click Save Note f you entered an email address ensure that the user checks their email account They will receives an email with instructions on how to set up and activate a password for cloud access Continue the above steps for all user accounts you d like to add Note The WD Cloud app provides free remote access to your WD Cloud device Once you create your account you can access your device using your mobile devices with Internet access and from the WD Cloud desktop app WD CLOUD USER MANUAL 12 GETTING STARTED 8 Click Next The following screen appears Getting Started Enhance your WD Experience Register your Product Registering your product helps register your warranty amp sets you
59. elect the Max SMB Protocol from the pull down menu Remote Server The Remote Server section of the Network screen allows you to enable your WD Cloud device to act as a remote server allowing you to back up shares from another WD Cloud on the local LAN or WAN Remote Server Note To see your WD Cloud device over the Internet ensure that you ve added port forwarding rules for both SSH and Remote Backup services See Network Services on page 67 To enable Remote Server 1 Click the toggle button to ON 2 Click Configure The Remote Server screen appears 3 Inthe Password field enter a password to be used to access remote backups for this device to a remote server A Click Save Port Forwarding The Port Forwarding section of the Network screen allows you to manage your connections to particular services by assigning default or custom port numbers For additional information on Port Forwarding see Knowledge Base Answer ID 10649 Port Forwarding No port forwarding service s has been added to your WD Cloud device Add da Learn More Adding Port Forwarding Services 1 Click Add to add port forwarding service s to your WD Cloud device 2 On the Port Forwarding Settings screen click either Select the default service scan or Customize a port forwarding service and then click Next f you selected Select the default service scan Choose the default service scan you d like to use for port forwarding
60. ess 63 Energy Saver 64 language and clock settings 62 Local Master Browser 71 Mac backup option 64 Network Profile settings 67 Network Services settings 67 Network settings 66 services settings 65 workgroup 70 Getting Started with a web browser 11 getting started with a web browser 11 group addinga 34 groups 32 about 34 adding 34 assigning a user 32 assigning quotas 35 assigning quotas to 35 assigning share access 35 assigning shares 35 editing settings 34 quota rules 32 quotas assigning to groups 35 removing 36 removing a group 36 viewing 34 GS Mark 82 99 I ICES NMB 003 compliance 82 icons navigation end user 85 Important use enclosed Ethernet cable provided 7 importing multiple users 31 improting configuration files 76 initiating an internal backup 49 installing mobile apps 43 WD Cloud Mobile App 43 internal backups about 49 creating 49 deleting 50 initiating 49 modifying 50 viewing 50 internet requirements 4 IPv4 Network Mode _ 68 iTunes accessing personal cloud with 59 disabling 57 enabling 57 media types supported 56 overview 54 refreshing 57 streaming media 59 K KC Notice 83 L LAN requirements 3 language and clock settings 62 LED 64 Back Panel Ethernet Network 6 description 5 Front Panel Power 5 Local Master Browser 71 logging off of your device 27 M Mac creating an alias for shared drive 14 managing alerts 25 apps 52 WD CLOUD USER MANUAL INDEX
61. evice to a home or small office network Important To avoid overheating make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device In the event of overheating the device will perform a safe shutdown interrupting all processes currently being performed If this occurs data may be lost Important We recommend that you use the enclosed Ethernet cable for optimal performance WD CLOUD USER MANUAL GETTING STARTED 1 Using the provided Ethernet cable connect one end of the Ethernet cable to the Ethernet port located on the back of the device 2 Connect the other end of the Ethernet cable directly into a router or network switch port 3 Connect one end of the power adapter into the power supply socket on the back of the device 4 Plug the other end of the power adapter into a power outlet The unit powers up automatically Important Wait for the WD Cloud device to finish powering up approximately two minutes before configuring it The device is ready when the power LED stops blinking and turns a solid blue 5 When the power LED on your device turns a solid blue continue to Setting Up your Device on page 8 Setting Up your Device To setup your WD Cloud device continue to Getting Started Using WD Setup Assistant If you chose not to set up the software for your device you can still Use your WD Cloud devic
62. g users to 32 user 32 R rebooting the device 27 76 recording WD product information 2 recovering 48 recovering remote backups 48 refreshing iTunes 57 regulatory compliance 82 remote 47 remote backups 47 48 creating 47 remote server 71 removing a group 36 removing users 33 requirements WD CLOUD USER MANUAL INDEX WD Cloud Mobile App 42 restore to default 75 restoring your system 75 RoHS 83 Running a Diagnostic Test 74 S safe mode recovering from 92 Safe Mode Firmware Update Procedures 92 Safety Compliance 82 Safety instructions 1 saving configuration file 75 Scan Disk 76 scanning disk 76 services settings 65 setting up network UPS 70 settings general 60 shared drive creating a Mac alias for 14 shares about 37 accessing contents locally 39 accessing locally 39 assigning group access 35 creating new 38 deleting 39 editing 38 making them private 39 viewing a list of 37 viewing content 13 Shutting down the Device 76 shutting down the device 27 single user adding 30 SMS notifications 79 software version 21 88 SSH password 69 Streaming media in lunes 59 videos photos and music 54 system restoring 75 system activity 21 88 system alerts dismissing 26 101 icons 25 System Configuration about 75 system configurations 75 System Diagnostics about 21 74 87 system health 20 87 system logs viewing 74 system report 27 sending to Technical Support 27 T tests diagnostic 74 U
63. gation Icons Viewing Device Status and Making Updates on the Home Page Managing Alerts Obtaining Customer Support Logging Out and Shutting Down your Device Common Tasks Use the WD Cloud dashboard to configure settings and to manage the device For example you can set up user accounts and restrict access to the files on your WD Cloud device set up folders for storing files enable remote access and customize the device to suit your needs Note If this is the first time you are opening the dashboard see Getting Started Using a Web Browser on page 11 Launching the Dashboard Use one of the following methods to launch the dashboard Note WD Quick View and WD SmartWare are helpful WD apps that you can download from the online Learning Center Downloads page at http www wdcloud jo learn IF you want to launch from THEN Desktop Icon Double click the dashboard icon to launch the WD Cloud This icon is installed on your dashboard desktop when you use the setup software A web browser or Windows Using Device Name Explorer 1 Enter the name of your WD Cloud device in the browser s address field see Appendix D WD Cloud Device URLs and Names on page 95 for a list of device names http lt device name gt Windows Example http AWDCloud jp http lt device name gt local Mac Example htto wdcloud local 2 Click Go Using IP Address 1 Enter the IP address of your
64. gt area displays your generated code and its expiration date Once you use the code s this area displays the cloud devices to which the user now has access Access Your Files with iOS and Android Mobile Apps The WD Cloud mobile app allows you to access all of the content on your WD Cloud from any device WD Cloud Mobile App Save valuable space on your mobile devices with easy photo and video uploads directly to your personal cloud then securely access and share your memories The WD Cloud mobile app also allows you to easily transfer files between your personal cloud Dropbox and other public cloud accounts For features and instructions see the Help Guide Me page and Quick Tips within the WD Cloud mobile app Requirements WD Cloud with the most recent firmware connected to the Internet Access to cloud services requires the WD Cloud app and an active Dropbox Google Drive or OneDrive account Asmart device running one of the following operating systems OS iPhone or iPad running versions 7 0 or later software Android smartphone or tablet running versions 4 0 or later software WD CLOUD USER MANUAL 42 ACCESSING YOUR CLOUD REMOTELY Installing the WD Cloud Mobile App 1 Download the WD Cloud mobile app from the Apple App Store Google Play store or Amazon App store for Android and install it on your mobile device 2 Launch the app 3 Review the Western Digital End User License Agree
65. he WD Cloud Home page has an information icon bar at the top right a navigation icon bar across the page and an instant overview of the status of the device s main functions with links for updating settings Information Icons Navigation Cloud Access Fy Photos 3 z 92 Music l 5 Other Free Information Icons Y Healthy Status and update panels Y 2 00 215 The Information Icons at the top of the page provide quick access to Attached USB device s Device alerts Online Help and Support User information Actions Icon Name USB device attached to the CS Sa WD Cloud device Alert Notifications Help User WD CLOUD USER MANUAL Click to display the USB device s connected The icon is dim if no USB device is attached Click to display recent alerts about new firmware and network issues Click to access the WD Cloud Getting Started Wizard Online Help Support and About information Click to see the user name of the user currently logged into the WD Cloud device You can also Shutdown Reboot or Logout of the WD Cloud device Navigation Icons THE DASHBOARD AT A GLANCE The Navigation Icons provide access to the various features and settings of your WD Cloud device Icon Name Home Users Shares Cloud Access Backups Apps Settings WD CLOUD USER MANUAL Actions An instant overview of the status of the device s main functions and provides links for
66. he email we sent to saritawdc5 outlook com Follow the instructions to create a password and complete cloud setup didn t receive an email AA sl Congratulations Your WD Cloud was successfully created js e WD CLOUD USER MANUAL 10 GETTING STARTED To complete your cloud setup read the email sent to the email address you entered in step 5 and create a password for remote access Getting Started Using a Web Browser Use the following steps to set up your device using your web browser for browser requirements see Web Browsers on page 3 1 Open a browser and enter your device URL see Appendix D WD Cloud Device URLs and Names on page 95 for a list of device URLs then click Enter The Choose your language screen appears Choose your language English v agree to the WD End User License Agreement Continue 2 Select the language you d like to use for the user interface from the drop down list 3 Click the WD End User License Agreement link to read the End User License Agreement If you agree click the I agree check box and click Continue The WD Cloud login screen appears admin 4 Click Login You do not need to enter a password because you haven t set one up yet WD CLOUD USER MANUAL 11 GETTING STARTED Getting Started 5 Enter a password in both the Password and Confirm Password fields f you do not wish to create a password at this time leave both fi
67. he screen When you enter the email address on the Add User screen a new cloud access account is created Once created the new user receives an email with instructions on how to set up and activate a password for cloud access Adding Multiple Users Use the following steps to add multiple user accounts 1 To add multiple users click Add Multiple Users in the lower left side of the screen Set Up Users TOUS About Users Help 2 Select an option then click Next Create Multiple Users Allows you to enter users manually See Creating Multiple Users on page 31 WD CLOUD USER MANUAL 30 MANAGING USERS AND GROUPS Import Users Allows you to import a list of users into the device Continue to Import Multiple Users on page 31 Create Multiple Users Create MulRiple Users Creating Multiple Users 1 3 4 Enter the following information on the Create Multiple Users screen then click Next User Name Prefix Enter a prefix for your user name This will be added to the Account Prefix to create the User Name Example HR Account Prefix Enter a numeric account prefix This will be added to the User Name Prefix to create the User Name Example 143 Number of Users Enter the number of user accounts you d like to create The maximum number you can add appears to the right Password Enter a password for the user accounts Confirm Password Confirm the password for the user account
68. ic folder or a video to Public Shared Videos and it is in a format supported by iTunes it is listed in the right pane 3 Double click a media file you d like to play WD CLOUD USER MANUAL 59 CONFIGURING SETTINGS Configuring Settings General Network Media Utilities Notifications Firmware Update The Settings option on the Navigation bar allows the Administrator to view and customize the WD Cloud device s system network media utilities notifications and firmware settings This chapter explains how to configure the various settings for your WD Cloud device General On the General page you can View and modify the device name and description Select the language in which the web pages should display Set the date time and time zone for the device Enable cloud access for your device Set energy saving options Enable and configure Time Machine backups for your Mac Enable various services for your device Manage camera settings WARNING Renaming the WD Cloud device forces all the network computers to remap their shared network resources Change the device name only when necessary WD CLOUD USER MANUAL 60 CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar click Settings The General page appears settings Device Profile Device ame Description senal Number Language amp Clock Language Time Zone NTP Senie Primary Server Cute amp Time
69. ick Get Code to generate an activation code 3 Follow the page instructions to connect your tablet or mobile device to the WD Cloud device Users The Users panel displays the number of users currently set up to use the WD Cloud device To add a user click the plus sign in the lower right of the panel Add User Required Cancel WD CLOUD USER MANUAL 90 2 APPENDICES Note When you enter the email address on the Add User screen a new cloud access account is created Once created the new user receives an email with instructions on how to set up and activate a password for cloud access Enter the required information and click Save Apps The Apps panel displays the apps currently installed on your WD Cloud device 1 2 3 To view the installed apps click the arrow in the lower right of the panel Installed Apps EX JOM Enabled W aMule Enabled A Note To install an app see Managing Apps on WD Cloud on page 52 Click Details next to the app to view app details Click Back to return to the Installed Apps screen To return to the Home page click Close WD CLOUD USER MANUAL 91 APPENDICES Appendix B Safe Mode Firmware Update Procedures If you see the following screen use the steps outlined below to recover your server from safe mode Note Before performing these steps download WD Cloud firmware from the WD support website http www wacloud jo support and save
70. ifications that are sent to you Notifications Display 1 On the Notification Display screen using the slider bar select the level of notifications you d like to view Critical Only Send only critical alerts Critical and Warning Send both critical and warning alerts All Send all alerts Informational Critical Warning The system automatically updates with your selection WD CLOUD USER MANUAL 79 Firmware Update The Firmware Update page allows you to set up the device to update the WD Cloud firmware automatically or to manually check for an update file The current version number and the date of last update of the firmware also display on this screen Settings oe Auto Update o Daily Ah lecka tiles Available Updates Es Check for Updates i Firmware Update Manual Update ipda ED Auto Update Auto Update allows you to schedule your WD Cloud device to conveniently check for available software updates and install them automatically This is the easiest way of ensuring the WD Cloud firmware is current Note After a firmware update installs the WD Cloud device may reboot Since a reboot affects users ability to access the cloud schedule the updates to occur at times when the likelinood of users accessing the cloud are minimal Note If you enable Auto Update you are asked to manually reboot your system when the update is completed Auto Update Updating Firmware Automatically 1 To ena
71. information restore the device to factory defaults reboot or shut down the device and import a configuration file To access the Utilities screen click the Settings icon and then click Utilities in the left pane General Network Media Notifications Firmware Update WD CLOUD USER MANUAL System Test System Diagnostics Disk Test Quick Test Full Test MD System Test E View Logs System Logs Extended Logging II OFF Restore to Default Restore to Default System Only System Configuration System Config Save Config File Import File ED Device Maintenance Shut Down Reboot E Device Power Device Uptime 1 day 1 hour 37 minutes Scan Disk Volume Scan Disk Ep Format Disk Yolume Format Disk Ep 13 System Diagnostics Run system diagnostic tests if you are having problems with your device You can also view your system logs and enable extended logging for your diagnostics Diagnostic Tests There are three types of diagnostic tests Quick Test The quick test checks the hard drives for major performance problems The result of a quick test is a pass or fail evaluation of the hard drive s condition The quick test can take several minutes to complete Full Test The full test is a more comprehensive drive diagnostic It methodically tests each and every sector of the hard drives You will be informed of the condition of the hard drive once the test is performed The full test may take hour
72. ith Windows Vista Windows Media Player 12 comes with Windows 7 and Windows 8 Xbox 360 PlayStation 3 Other media players BluRay Players Network Connected TVs Digital Picture Frames Network Music Player DLNA Devices Note For specific information on using and updating the media player go to the appropriate support site WD Media Players You can connect the various WD TV and WD Media Players to your home network for access to media content stored in a network drive such as the WD Cloud device For details on using a WD Media Player to access files on your device see Knowledge Base Answer ID 9769 or refer to your WD Media Player User Guide WD CLOUD USER MANUAL 58 PLAYING STREAMING VIDEOS PHOTOS 8 MUSIC Other Media Players Following are general steps for setting up devices such as digital picture frames Blu Ray players network connected IVs and digital media adapters 1 Make sure that your WD Cloud device is connected to your home s local network and is powered on 2 Follow the user instructions provided with your media player to proceed through any initial setup or installation of drivers 3 Using the navigation feature on your player scan and detect your WD Cloud device on your network 4 Depending on the player you may need to access a Settings Network Setup page in the user interface to establish connection so that your player can link to your WD Cloud device Please refer to your player
73. ke to delete in the left pane 2 Click the Remove Group icon 3 In response to the confirmation message click OK The Group account is removed from the device and no longer appears in the Group account list WD CLOUD USER MANUAL 36 MANAGING SHARES Managing Shares About Shares About Shares A share is an area on the WD Cloud device for storing files similar to a folder or directory A share can be public so that all users can access the contents or private to limit access to selected users The Shares icon on the Navigation bar displays a list of shares on the WD Cloud device and enables the Admin to manage shares and user access Viewing a List of Shares Click the Shares icon on the Navigation bar to display a list of shares on the WD Cloud device For each share name the description media serving and public access status display Use the following steps to view a list of shares 1 On the Navigation bar click Shares to display the About Shares page Set Up Shares About Shares WD CLOUD USER MANUAL 37 MANAGING SHARES 2 Click a share to display its profile and share access information Set Up Shares Share Profile Share Access Wiser Access 4 s ul gt Note You can only configure permissions if a share is private Public shares always have read write access and are grayed out Creating a New Share You can create a share and designate it as public or private For exam
74. kups About Camera Backups Camera Backups 4 Ensure that the Connected Camera s area identifies your camera 5 Inthe Settings area enter the following information to backup the data on your Camera Automatic Transfer Click the toggle button to automatically transfer data from your camera to the WD Cloud device Transfer Mode Select how you d like the camera data to be transferred Options are e Copy Copies the information from your camera to the WD Cloud device This will leave the original data on your camera e Move Moves the files on your camera to the WD Cloud device removing the files from your camera Folder Options Select this option to identify a destination for the transferred camera files 1 On the Camera Folder Options screen Transfer Folder Click Browse to enter the location on your device where you d like to transfer your data then click OK Folder Name Select a Folder Name type from the pull down menu If you select Custom Folder Name enter a folder name in the Enter Folder Name field 2 Click Save 3 Inthe Transfer File s field click Copy Move Now to begin the file transfer if Automatic Transfer is off 4 Once complete the Status field indicates that the backup is complete for the connected device and the day date and time of the completed download WD CLOUD USER MANUAL 51 MANAGING APPS ON WD CLOUD Managing Apps on WD Cloud About Apps Managing Apps Abou
75. ly Bi 21 y OE 22425 A TM Class B Device Please note that this device ha any environment including residential areas Korean KCC certification ID MSIP REM WDT D8C VCCI Statement ZNR El 771 BIBIANA Cd CORE FBI CEH JILEEPCABELTUEFP COREBDPIVAPTVLEV A SERLO VEL CHAANSE AEREA lA ELENA ANIM at PAE cto CIEL URW RUE LT FAL VCCI B Environmental Compliance China Fita Cr VI S REXA PBB S REXAB PBDE O ERTAK A ARAS ARGS SJ T 11363 2006 MICRA MRA RARAS EE X RARIHMSMWREBW SJ T 11363 2006 3b WD CLOUD USER MANUAL 83 APPENDICES Appendices Appendix A WD Cloud Quick User Guide Appendix B Safe Mode Firmware Update Procedures Appendix C WD Cloud Action Icons Appendix D WD Cloud Device URLs and Names Appendix E Creating a User Import File Appendix A WD Cloud Quick User Guide This guide is primarily for WD Cloud users rather than the administrator Logging into WD Cloud 1 Enter the name of your WD Cloud device default name wdcloud in the browser s address field http lt device name gt Windows Example htto wdcloud http lt device name gt local Mac Example http wdcloud local 2 Click Go 3 Onthe WD Cloud Login page enter your User name and Password the default is no password 4 Click Login The WD Cloud dashboard home page appears WD CLOUD USER MANUAL 84 APPENDICES The Dashboard Home Page The WD Cloud Home page has an information
76. ment then click Accept 4 Tap Connect Now WD Cloud Connect now Try me 5 Select one of the following WD Cloud device connection options Cloud Sign in Tap and sign into your dice using your WD Cloud or other public cloud accounts Add Manually If the mobile device is not on the same LAN or Wi Fi network as the WD Cloud device In the Add Manually section tap WD Device Enter the activation code generated on you WD Cloud and tap Activate For infor mation on obtaining an activation code see Configuring Cloud Access for a User on page 41 Add Device Guide Me Activation Code Note You must generate one code for each device you want to activate Codes are valid for 48 hours from the time of request and can be used one time only WD CLOUD USER MANUAL 43 ACCESSING YOUR CLOUD REMOTELY 6 Tap your device to display its share s Year End Reports Tap a share to display its subfolders 8 lap a subfolder to display a list of files 9 Tapa file to access it Note For more features and instructions see the app s online Guide Me page Help FAQs and tips or go to htto www wacloud o apps If you have problems installing the app go to http www wdcloud jo support WD CLOUD USER MANUAL 44 BACKING UP AND RETRIEVING FILES Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Viewing Backup Details
77. n add or change the user s password no password is the default setting Use the following steps to update a user password 1 On the Set Up Users screen select a user from the list in the left pane 2 Inthe User Profile area click the toggle button if no password has been previously created then continue to Step 4 below 3 Click Configure to the right of the toggle button if you d like to edit an existing password 4 Enter the new password in both the Password and Confirm Password fields Edit Password Password required Save 5 Click Save Assigning a User to a Group Use the following steps to assign a user account to a user group See About Groups on page 34 for information about User Groups 1 Onthe Set Up Users screen select a user from the left pane 2 In the Group Membership field click Configure 3 Select the check box next to the group you d like the user to join then click Save User Quotas A quota determines the amount of disk space allocated to the user on the WD Cloud device Provided below are the rules for assigning user quotas and the steps to assign a quota to a user account Quota Rules Assigning user quotas allows you to better control the disk space allocated to a user or a group There are various rules dictating which quota takes precedence over another Note If user permissions and group permissions differ the most restrictive permission takes precedence A User quota m
78. o the specified email address All Send all alerts Informational Critical Warning to the specified email address Click New Email Enter the email address where you d like to receive alert emails and click Save Repeat Steps 5 6 to enter up to 5 email addresses Click Send Test Email to validate the email addresses you entered a ES WD CLOUD USER MANUAL 78 9 Click OK and then check your email for a validation email Enabling SMS Notifications Note Check with your SMS service provider to obtain their requirements for sending SMS messages Certain carriers may require you to send SMS text messages by email 1 On the Navigation bar click the Settings icon and click Notifications from the left pane To enable SMS click the toggle button to ON Click Configure On the SMS Settings screen enter the name of your SMS provider Enter the SMS URL with the message content set to be Hello world SL O Note This SMS URL is used only for setup No SMS message will be sent after setup is completed Obtain the URL format requirements from your SMS service provider They should contain the following parameters username password destination phone and message content 6 Click Next 7 Select the corresponding category for each SMS parameter from the drop down menu 8 Click Finish Your SMS notification is now set up Notification Display The Notification Display allows you to select the type of not
79. o use for your system timeout The system updates automatically Mac Backups This section of the General screen enables or disables Time Machine backups of Mac computers Mac Backups Important You must set a password for your Admin account in order to restore your Time Machine backups WD CLOUD USER MANUAL 64 CONFIGURING SETTINGS To configure backup settings 1 In the Mac Backups area click the toggle button to enable Time Machine backups if not previously enabled 2 Click the Configure link to display the Time Machine Settings dialog 3 From the Select a Share drop down list select a share you d like to use to back up your Mac data 4 Inthe Maximum Size field move the slider to indicate the maximum value you d like to use for your backup Note Increasing the maximum backup value after the initial backup has no effect on existing backups WD recommends leaving this setting at the maximum value for your initial backup After the first backup is complete you can change the backup size by dragging the Maximum Size slider 5 Click Save Important Once Time Machine begins to back up your files to a selected share we recommend that you continue to back up to that share Switching shares generates a new backup file which will not contain your previously saved information Services This section of the General screen enables or disables the Recycle service available on your WD Cloud device Servi
80. op right of the screen 3 Click the Updates Available link to display the Updates Available screen 4 Select the app you d like to update from the list and click Update If you d like to view the details of the update click Details Click Back to return to the Update screen WD CLOUD USER MANUAL 53 PLAYING STREAMING VIDEOS PHOTOS 8 MUSIC Playing Streaming Videos Photos amp Music Media Servers Media Storage Enabling DLNA and lunes Accessing Your WD Cloud Device Using Media Players Accessing Your WD Cloud Device Using iTunes Media Servers The WD Cloud device is designed to serve as your home s media server It enables you to stream photos music and videos to your DLNA compatible devices and music to your iTunes compatible devices Both DLNA compatible and lunes compatible devices search for media stored in any Public share that has media serving enabled By default DLNA Media is disabled Once you enable it on the Settings gt Media Server page media serving for the Public share is also automatically enabled For all other shares media serving remains off If you do not want DLNA to display specific media files place them in a private share that is set to disable media sharing See Editing Share Settings on page 38 Media Server Overview The WD Cloud device uses TwonkyMedia as its DLNA media server It streams your music photos and videos to compatible devices in your home Playing media on a
81. ort page 1 Click the Help icon on any page to display the Helo menu 2 Click Support to display the following page Supoort Request Automated Support Create and Save System Report Product Improvement Program Support Resources If a problem occurs with the WD Cloud device WD Technical Support needs information about your device to troubleshoot and determine the best solution There are two ways to get your device information and request support Runa system report and send it to WD automatically Create a system report manually and send it to WD The Support page is also where you can help improve WD products by participating in the Product Improvement Program Requesting Automated Support In the Request Automated Customer Support section 1 Click the Privacy Policy link to review WD s privacy policy 2 Click the Attach my device s diagnostic report and request support check box 3 Click the Request Support button WD CLOUD USER MANUAL 26 THE DASHBOARD AT A GLANCE Creating and Saving a System Report 1 Inthe Create and Save System Report section click Create and Save This saves the file to your computer 2 If desired email the report to WD Technical Support Product Improvement Program Participating in WD s Product Improvement Program helps us improve our products Use the following steps to participate in the Product Improvement Program 1 In the Product Improvement Program area review the
82. our operating systems Is Windows 8 Windows 8 1 1 On the Start page type Computer 2 Click Computer 3 Inthe left pane click Network A Double click the WD Cloud device see Appendix D WD Cloud Device URLs and Names on page 95 for a list of device names and locate the device s Public folder 5 Double click the Public folder to display the Shared Music Shared Pictures and Shared Videos subfolders You can now drag and drop files into and from the shared media folders using Windows Explorer Windows Vista Windows 7 1 Click or Start gt Computer gt Network gt WD Cloud device see Appendix D WD Cloud Device URLs and Names on page 95 for a list of device names and if required enter your share credentials The device s Public and private folders shares appear 2 Double click the Public folder to display the Shared Music Shared Pictures and Shared Videos subfolders You can now drag and drop files into and from the shared media folders using Windows Explorer Mac OS X 1 Ina Finder window click the WD Cloud device see Yosemite Maverick Mountain Lion Appendix D WD Cloud Device URLs and Names on Lion page 95 for a list of device names under the shared items in the side bar 2 If presented with an authorization page enter your Username and password or select Guest and click Connect to display the Public share 3 Double click the Public folder to display the subfol
83. p job then click Close Modifying a Backup Job Use the following steps to modify a USB Remote or Internal Backup job 1 On the Internal Backups screen select either USB Remote or Internal Backups if not already selected 2 Inthe Backup job Backup Queue section select the job you d like to modify then click the Modify Job icon 3 On the Modify dialog make the necessary changes to your job then click Save Deleting a Backup Job Use the following steps to delete a USB Remote or Internal Backup job 1 Onthe Internal Backups screen select either USB Remote or Internal Backups if not already selected 2 Inthe Backup job Backup Queue select the job you d like to delete then click the Delete Job icon 3 In response to the confirmation message click OK The selected Backup job is now deleted and removed from the Backup Jobs list Camera Backups Camera backups allow you to backup the data on your camera to the WD Cloud device Once downloaded users can navigate to the location where the camera data was saved to access the data If they have access to that share Creating a Camera Backup Use the following steps to back up your camera to the WD Cloud device 1 Ensure that your camera is connected to your WD Cloud device 2 On the Navigation bar click Backups to display the Backups screen WD CLOUD USER MANUAL 50 BACKING UP AND RETRIEVING FILES 3 Click Camera Backups if not already selected Bac
84. ple if the share contains financial information you might want to make that share private Or if there are photos you would like a friend to see you can make the share public for that friend 1 Click the Shares icon on the Navigation bar to display the Set Up Shares screen 2 Click the Add Share icon 3 Enter the Share Name and Share Description optional then click Save Editing Share Settings 1 On the Set Up Shares screen select the share you d like to edit The Share Profile panel appears 2 Modify the fields you d like to edit as desired WD CLOUD USER MANUAL 38 MANAGING SHARES Making a Share Private If you decide there is a reason to limit access to a public share use the following steps to convert it to a private share 1 On the Set Up Shares screen select the share you d like to make private 2 Inthe Share Profile area click the Public toggle button to OFF 3 For each user listed in the User Access section select the level of access by clicking the appropriate icon for the share e g read write read only or no access Deleting a Share WARNING Deleting a share erases all files and folders on that share 1 On the Set Up Shares screen select the share you would like to delete 2 Click the Delete Share icon in the left panel 3 In response to the confirmation message click OK Accessing the Contents of a Share Locally Note For information on accessing the contents of a share remotely see
85. s Overwrite Duplicate Accounts optional Select this check box to overwrite any existing duplicate accounts on your device To assign the new users to a group click the check box next to a group then click Next Enter the Quota Amount or leave the values blank for unlimited space then click Next See User Quotas on page 32 Your new user accounts appear on screen Click Save to save them to your device Import Multiple Users 1 Click Download to download a txt file identifying the format you ll need to set up your user import file Create and save your import file For details on how to create and format your user import file see Appendix E Creating a User Import File on page 96 Click Import User List and select the import file you created Click Next Select the group s you d like the new user accounts to have access to then click Next Click Save Your new user accounts save to your personal cloud Editing User Settings 1 On the Set Up Users screen select the user whose information you want to edit The User Profile and Share Access panels display Modify the required and optional settings as desired Assign an access level for private shares in the Share Access area See Making a Share Private on page 39 for information on creating a private share WD CLOUD USER MANUAL 31 MANAGING USERS AND GROUPS Updating a User Password When viewing details about a user the Admin ca
86. s Local Network Router switch Gigabit is recommended to maximize performance WD CLOUD USER MANUAL 3 PRODUCT OVERVIEW Internet Broadband Internet connection is required for initial setup and software downloads as well as for remote access and mobile apps Product Components 1 Bay Front View Power LED 1 Bay Back View iili M I 100001 11 11 Reset button _ e USB 3 0 port p gt o Ethernet Activity LED Ethernet port _ amp _ I Ethernet Link LED a External DC In o 1 a Kensington Power port j Security Slot WD CLOUD USER MANUAL 4 PRODUCT OVERVIEW Component Icon Description Ethernet port NE Connects the device to a local network USB 3 0 port sR Connects to a USB hard drive for additional storage Reset button Restores settings such as the Admin user name and password for the device isa Connects the device to an AC adapter and the power outlet Kensington For device security the device is equipped with a security slot that security slot supports a standard Kensington security cable Visit htto www kensington com for more information LEDs Front Panel Power LED The following table describes the front panel power LED behavior State Color Appearance State Description Power Off Not lit N A Drive is off DC Jack not connect
87. s lt aasaran saanen ee eee eee 1 Recording Your WD Product Information 0 00 eee ee eee 2 2 Product Overview 3 Package GONteniS rra aia Meee Awe Hewes Wi Bale ae Hees area ai alg ete Wa Ee eee 3 REQUIFCMENISA t ceca LU he A A Deen eee eee A 3 Product COMPONSAES mw oiga 6 ots rd a aed Go ads oat 4 Pre installation Instructions 0 0 00 cc eee ees 6 Handing Precautions eiii Aa 6 3 Getting Started 7 Preparing your Device for USe o o oooocoooconono eee eens T Settina Up yo r DEVICE sereme ee eet a Al a ak cma a el de MA dd at lds 8 ACCESSING CONTE Erin a O ARA A E a di A 13 4 The Dashboard at a Glance 16 Launching the Dashboard situada Da 16 The Dashboard Home Paga ocoococococccc eee e a e 18 COMMON TASKS caius aa A a a a Gee lla Se Ahh Ai a ab 28 5 Managing Users and Groups 29 ADOUT USES vu tur di al dd a BAe coin att A foetal A Na aes Ath Mats Soe Ate di a a Medes ste OMG ce Teoh Se Ae Me le const At icine 8 29 PSOU CLOUDS adoro eo PE eee eee 34 6 Managing Shares 37 ABOUNA S e bac reise ce aw eo ae ae Sled ad Sse eS eed Dl ieee GR aa o aie Blend eke 37 7 Accessing Your Cloud Remotely 41 Enabling Cloud Access for the WD Cloud Device 2 00 eee ee eee 41 Configuring Cloud Access for a USer nananana ee ee eas 41 Access Your Files with iOS and Android Mobile Apps 2 0 00 eee ees 42 8 Backing Up and Retrieving Files 45 PADOUL BACKUPS AA 45 WD CLO
88. s to complete depending on the size and data configuration of the hard drives System Test The system test reviews the health of your device hardware hard drives fan system clock and device temperature System Diagnostics Disk Test Quick Test Full Test th System Test E View Logs OFF O Running a Diagnostic lest 1 On the Utilities page click Quick Test Full Test or System Test A progress bar appears indicating test progress and whether the device passed or failed the test 2 Review the test results and click Close If the device fails the test click Help icon at the top of the page then click Support to get assistance Viewing System Logs system logs provide a list of the events occurring on your device Use the following steps to view your system logs 1 In the Diagnostics area click View Logs 2 On the View Logs dialog review the device log entries To customize the log Select the Log Level from the pull down menu Select Filter By option from the pull down menu To clear the log click Clear 3 Once you ve reviewed the log click Close Extended Logging To capture extended logs in your diagnostics Ensure that there are no backups file activity or file transfers being performed prior to extending your logging capabllity Click the toggle button to turn on extended logging then click OK WD CLOUD USER MANUAL 74 Restore to Default The Restore to Default area allows the Admini
89. s a snapshot of the system s components and identifies the overall health of the WD Cloud device 1 To see details about the status of system s components click the arrow in the Diagnostics field 2 o return to the Home page click Close Diagnostics Displays a snapshot of system components indicating overall health of the WD Cloud system System Temperature Normal SMART Temperature 41 C Drive Status Healthy WD CLOUD USER MANUAL 87 APPENDICES Firmware The Firmware section displays the current firmware version loaded on your WD Cloud device A green check mark indicates that your firmware is up to date 1 To view whether an updated version of the firmware is available click the arrow to the right of Firmware to display firmware availability 2 Ifan update is available click Install and Reboot to update your device 3 To return to the Home page click OK or Cancel Network Activity The Network Activity panel displays the system activities and processes that are running on your WD Cloud device At a glance you can see the network CPU and RAM activity To view a list of all device activities and processes running on your WD Cloud device click the arrow in the Network Activity area Device Activity The list below indicates all the system activities and processes that are running on the WO Cloud system CPU 4 Memory 40 29 gt Network 0 00MB Tx 0 00MB Rx gt gt Process 64 Close
90. s user guide for specific instructions DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the WD Cloud device Go to http www dlna org for a list of DLNA certified devices and for further information Accessing Your WD Cloud Device Using iTunes You or anyone connected to the WD Cloud device can use lunes to play stored music files This service creates a virtual music library on the device and treats it as an lunes repository making it possible to stream music files from the WD Cloud device to Windows or Mac computers running iTunes For a list of supported media types See Media Types Supported on page 55 Note Tunes 10 4 or later only supports music files See Knowledge Base Answer ID 8412 for additional information on lunes supported versions Note lunes scans any shares that have the Media Serving setting enabled including the Public share by default You can drag and drop media files into the corresponding folders in the Public share e g music files into the WDCloud Public Shared Music default share Streaming Media in lunes Tunes is enabled by default in the dashboard See Enabling lunes on page 57 for more information on configuring iTunes 1 Launch iTunes on your computer 2 Click WDCloud under the Shared section of the left pane If you have copied music to the Public Shared Mus
91. strator to perform a restore on the WD Cloud device Restore to Default Perform one of the following options to restore your system System Only Reverts system settings to the original factory default values but retains user data and shares Quick Restore Reverts all settings to the factory default values erases all user data and shares and retains default shares Quick Restore creates a new file table on the device but does nat fully overwrite or erase the drive so data recovery programs can be used to restore user data and shares Full Restore Reverts all settings to their default values deletes all user data and shares permanently and retains default shares Data recovery programs cannot be used to restore data all user data and shares with the exception of the default shares are permanently deleted Important Before doing a factory restore or a system update you may choose to save your device s current configuration At a later time you can import a previously saved configuration Keep in mind that importing a configuration after restoring factory defaults does not restore shares or users See Saving a Configuration File on page 75 to create or restore a configuration file Note To erase all of the data on your device see Format Disk on page 77 Restoring your System Use the following steps to restore your system to one of the three available options 1 In the Restore to Default
92. t Apps Apps are small self contained programs used to enhance the existing functions of your device or service The WD Cloud device provides various apps that allow you to use your device more productively Note WD recommends that you fully understand the nature of any app before you install it on your device Note Obtain support for each app through the individual vendor WD Cloud comes with various apps pre installed Managing Apps The Apps screen displays a list of the currently installed apps From this screen you can use your installed apps add new apps or remove apps you no longer want to use Note You cannot remove pre installed apps Viewing Apps 1 On the Navigation bar click Apps to display the Apps screen HTTP Downloads fuk Anonymous HTTP Downloads Queue 2 To select an app click the name of the app in the left pane The app appears in the right pane WD CLOUD USER MANUAL 52 MANAGING APPS ON WD CLOUD Adding an App Use the following steps to add an app to your WD Cloud device 1 On the Navigation bar click Apps to display the Apps screen 2 Click the Add an App icon in the lower left side of the screen The first time you add an app the Terms of Service screen appears Read and accept the agreement 3 For details about the app click Details Close the Details screen 4 Place a check next to the app s you d like to add to your device then click Install The selected apps ar
93. t where persons will walk on the cord If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating Also make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions When the power cord or plug is damaged or frayed f liquid has been spilled on the product f the product has been exposed to rain or water f the product does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work to the product by a qualified technician to restore the product to normal condition f the product has been dropped or the chassis has been damaged lf the product exhibits a distinct change in performance contact WD Customer Support at htto www wdcloud jpo support WD CLOUD USER MANUAL 1 IMPORTANT USER INFORMATION Recording Your WD Product Information Remember to write down the following WD product informa
94. te access to fhe content on your drive Siepe 1 Select a user om the drop down lei and click Get Code to generate an adajon code 2 Install WD Cloud on your tablet or mobile device 3 Launch app and tap Connect Now 4 Saleci your produc 5 Emer Activation Code admin Get Code 2 select a user and click Get Code to generate an activation code 3 Follow the page instructions to connect your tablet or mobile device to the WD Cloud device Users The Users panel displays the number of users currently set up to use the WD Cloud device WD CLOUD USER MANUAL 23 THE DASHBOARD AT A GLANCE 1 To add a user click the plus sign in the lower right of the panel Add User Required Cancel Note When you enter the email address on the Add User screen a new cloud access account is created Once created the new user receives an email with instructions on how to set up and activate a password for cloud access 2 Enter the required information and click Save Apps The Apps panel displays the apps currently installed on your WD Cloud device 1 To view the installed apps click the arrow in the lower right of the panel Installed Apps ES Joomla Enabled W aMule Enabled aes Note To install an app see Managing Apps on WD Cloud on page 52 2 Click Details next to the app to view app details Click Back to return to the Installed Apps screen 3 o return to the Home page click
95. ted by Tunes Note lunes 10 4 or later only supports music files See Knowledge Base Answer ID 8412 for additional information on lunes supported versions The lunes Media Server supports the following file extensions FLAC M4A MP3 MP4A and WAV Note Some devices may not support playback of all these files Please refer to your device s user manual to see which formats are supported Media Storage You can access and store media content on the WD Cloud device by means of network shares The device comes preconfigured with the Public network share which contains the following folders for media storage Shared Music Stores music files you want to share with other users Shared Pictures Stores image files you want to share with other users Shared Videos Stores video files you want to share with other users Note You will notice that the Public share s Shared Music and Shared Pictures shares contain mirrored and uploaded subfolders These folders are needed by Twonky 7 2 You can now upload all media types to the uploaded subfolder from a DLNA client with upload capability Go to the Twonky configuration site NAS_IP 9000 to aggregate content from all NAS devices with DLNA capability on your network to the mirrored folder Uploading and mirroring are best left to expert users as these features are not supported by WD customer support Enabling DLNA and iTunes The Media page of the Settings Screen
96. tion which is used for setup and technical support Your WD product information is found on the label on the bottom of the device Serial Number Model Number Purchase Date System and Software Notes WD CLOUD USER MANUAL 2 PRODUCT OVERVIEW Product Overview Package Contents Requirements Product Components Pre installation Instructions Handling Precautions Package Contents WD Cloud device Ethernet cable AC power adapter Quick Install Guide For information on additional accessories for this product visit US www shopwd com or www wdstore com Canada www shopwd ca or www wdstore ca Europe www shopwd eu or www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts visit htto www support wdc com and see Knowledge Base Answer ID 1048 Requirements Operating System Windows Mac OS X Windows 8 1 Yosemite Mac OS 10 10 Windows 8 Maverick Mac OS 10 9 Windows 7 Mountain Lion Mac OS 10 8 Windows Vista Lion Mac OS 10 7 Note Compatibility may vary depending on your computer s hardware configuration and operating system Web Browsers Internet Explorer 10 0 and later on supported Windows computers Safari 6 0 and later on supported Windows and Mac computers Firefox 29 and later on supported Windows and Mac computers Google Chrome 31 and later on supported Windows and Mac computer
97. u Click Save to save your entries 10 Click Finish WD CLOUD USER MANUAL 68 CONFIGURING SETTINGS SSH WD CLOUD USER MANUAL Select this option to securely access your WD Cloud device and perform command line operations via the Secured Shell SSH protocol SSH is disabled by default 1 To enable disable SSH click the toggle button 2 Check I accept to indicate that you ve read the warning shown below WARNING Please note that modifying or attempting to modify this device outside the normal operation of the product voids your WD warranty 3 Enter anew password twice for validation 4 Click Next Note The SSH user name is set to sshd by default and cannot be changed 69 CONFIGURING SETTINGS Network UPS An Uninterruptible Power Supply UPS is a device that works off of a battery and keeps devices that are connected to the UPS port running for at least a short time if the main power source goes out When a WD Cloud device is connected via UPS to the network drive the drive will automatically shut down when the UPS is drained to a specified percentage Communication with the WD Cloud device is done using a master slave protocol in which the master device controls the slave devices When the UPS is connected to the WD Cloud device by USB the device automatically becomes a UPS Network Master Other WD Cloud devices that are connected to that UPS can be pointed to the IP address of the UPS M
98. ud 3 TB Select the drive you want to set up and click Next 4 Select your WD Cloud device and click Next WD CLOUD USER MANUAL 9 GETTING STARTED C WD Cloud Setup Assistant Set up your cloud i J Create a new WDCloud jp account or add to an existing one E Y This account makes it easy to share your content and securely access your cloud from outside your home WDCloud 3 TB MATA m First name Last name Email address Confirm email address O Register this product with Western Digital If this is a new account you will receive an email with instructions to create your password 5 Fill out the above form to set up your WD Cloud account or add to an existing one and click Next CG WD Cloud Setup Assistant Optional Get added security for home access 5 3 Create a password to prevent others from accessing your drive from within y your home network WDCloud 3 TS EEES Make sure you remember this password If cannot be retrieved if lost or forgotten 6 If you want added security for home access to your Dashboard enter a password on this optional screen and click Next Otherwise click No Thanks Note This will only prevent unauthorized access to your Dashboard Other users on your home network could still access the public files on your device O WD Cloud Setup Assistant Almost there Your personal cloud was successfully created But there s one more thing you need to do Read t
99. updating those settings Create change and delete user accounts Grant users full or limited access to particular shares Create change and delete shares and grant specific user accounts full limited or no access to particular shares Set up change and remove remote cloud access to particular shares Monitor remote access status Create backups to e A USB drive e Another WD Cloud device on or outside of your network e Another location on your WD Cloud device e Your WD Cloud device from a camera Add or remove various apps that allow you to use your device more productively Configure advanced settings for your WD Cloud device including e General device settings e Network configurations e Media options e Device utility tasks e Notification settings e Firmware update settings THE DASHBOARD AT A GLANCE Viewing Device Status and Making Updates on the Home Page The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks O Cloud Access Backups Ta Movies ag r EX Photos Y Healthy El oner 239 72 me 5 Y 200 215 Capacity The Capacity panel displays the amount of storage remaining on your WD Cloud device and how the storage is allocated Note Storage allocation information only appears when the Cloud Services option is ON See Cloud Access on page 63 for steps to enable Cloud Services EE movies L
100. ust be less than or equal to the group quota e g if your group has a 20 GB quota and you try to set the user quota to 30 GB quota you will be prompted to reduce your user quota to be equal to or less then the group quota f the user quota is not set the group quota is assigned to the user WD CLOUD USER MANUAL 39 MANAGING USERS AND GROUPS When a user quota is set prior to the user joining a group and a group is assigned lf the user quota is more than the group quota the individual user s quota is automatically reduced to the group quota amount Ifthe user quota is less than or equal to the group quota the individual user quota remains unchanged Assigning User Quotas 1 2 3 On the Set Up Users screen select a user from the left pane In the Quotas field click Configure Enter the amount of space to assign to the user on the WD Cloud device To assign unlimited space leave the Quota Amount field blank Modify Quota GB Leave bekis blank i you do nol wish to set any user quotas Click Save Removing a User Use the following steps to delete users from the WD Cloud device WD CLOUD USER MANUAL Note The Admin account cannot be deleted On the Set Up Users screen in the left pane select the user you d like to delete Click the Remove User icon In response to the confirmation message click OK The user account is removed from the device and no longer appears in the user account list
101. vice on my network Use media servers Enable DLNA Digital Living Network Alliance and iTunes Shut down or reboot the WD Cloud device Update firmware Access content from the device public and private shares Add users Create shares Upload and back up content to the device Back up the device Enable or disable remote access for you and people you want to share with Download WD mobile apps WD CLOUD USER MANUAL page 8 page 54 page 56 page 27 amp 76 page 80 page 13 page 29 page 37 page 45 page 45 page 41 page 42 28 MANAGING USERS AND GROUPS Managing Users and Groups About Users About Groups About Users The Administrator normally the device owner is the person in charge of setting up the device As the WD Cloud device owner you have a special user account admin that provides you with admin privileges With these privileges you can set up and configure the device to your specific needs and add other users to your personal cloud You also have the power to determine exactly what users can access on the device As a default admin user name does not have a password You can create one at anytime see Updating a User Password on page 32 Note Only one individual at a time can use the Admin logon ID to log into the web browser app Because of this ensure that you log out of the WD Cloud device web browser app when you are not using it This allows other users authorized to use the Admin logon ID to

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